In short
Podcast Episode Summary: The Case Against Generative AI (Part 3)
Podcast Title
Better Offline
Host
Ed Zitron
Episode Description
In this episode, Ed Zitron delves into the myth that generative AI is replacing software engineers, addressing misconceptions propagated by media and tech investors. He highlights the stark reality of user engagement and profitability in AI products, particularly within Microsoft's offerings.
Key Concepts and Discussions
Myth of AI Replacing Software Engineers
- Media Misrepresentation: The notion that generative AI can replace software engineers is labeled as a "grotesque, manipulative lie". Zitron urges the media to stop perpetuating this narrative.
- Realities of AI Capabilities: Citations from experienced software engineers reveal that while AI can assist in coding, it lacks the ability to perform the comprehensive duties of a software engineer. Coding involves complex problem-solving and understanding beyond mere syntax.
Financial Viability of Generative AI
- Profitability Challenges: Most AI companies, including OpenAI and Anthropic, are facing significant financial losses despite high expectations. Zitron mentions that many startups are struggling and only a few are making substantial revenue.
- Cost Control Issues: The episode discusses the difficulty in controlling operational costs associated with generative AI, particularly regarding token-based billing that can lead to exorbitant charges for users.
Microsoft 365 and AI Copilot
- Low User Engagement: Zitron reveals that Microsoft has only 8 to 12 million active paying customers for its AI Copilot, a stark contrast to its total user base of 440 million. This equates to a conversion rate of only 1.81% to 2.7%.
- Discounts and Pricing Strategy: Microsoft has been offering discounts on AI features, hinting at struggles to convince users to pay for its AI offerings.
Technical Limitations of Generative AI
- User Cost and Experience: Users of AI coding tools like Replit report unexpectedly high costs without satisfactory results. Zitron shares examples of users incurring bills much higher than anticipated.
- Autonomy vs. Control: New AI offerings that promise increased autonomy are often criticized for unreliable performance, leading to users incurring costs without delivering tangible results.
Industry Outlook
- Caution Against Optimism: Zitron expresses skepticism about the future of generative AI, arguing that despite the hype, the economic fundamentals of the industry are weak, with many companies failing to establish solid revenue streams.
- Calls for Media Accountability: The episode concludes with a strong appeal to media professionals to accurately represent the capabilities and limitations of generative AI, especially regarding its impact on the job market for software engineers.
Key Takeaways
- Generative AI is Not a Replacement for Engineers: AI tools can aid in coding, but they cannot fulfill the broader responsibilities of software engineering.
- Financial Struggles Persist: Many AI companies are not profitable and face escalating operational costs, undermining the narrative of a lucrative AI-driven future.
- User Experience is Subpar: Many users experience high costs and unsatisfactory performance from AI tools, leading to growing dissatisfaction.
- Media Has a Responsibility: The portrayal of AI in the media can have real-world consequences, and accuracy is crucial in shaping public perception.
Conclusion This episode of Better Offline critically examines the true state of generative AI, debunking myths and highlighting significant challenges in the industry. Zitron's insights call for more thoughtful discourse around AI's capabilities and its impact on the tech workforce. As the series continues, further exploration of these themes is anticipated in the concluding segment.
---
Additional Resources
- Ed Zitron's Premium Newsletter: [OpenAI Needs A Trillion Dollars In The Next Four Years](https://www.wheresyoured.at/openai-onetrillion/)
- Merchandise: [Better Offline Merch](https://cottonbureau.com/people/better-offline) (Use code FREE99 for free shipping on orders over $99)
- Social Media:
- [Twitter](https://twitter.com/edzitron)
- [Instagram](https://www.instagram.com/edzitron)
For more insights and discussions, listeners are encouraged to check out the Better Offline community on Reddit and Discord.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00This is an iHeart Podcast. Run a business and not thinking about podcasting? Think again. More Americans listen to podcasts than ad-supported streaming music from Spotify and Pandora. And as the number one podcaster, iHeart's twice as large as the next two combined. Learn how podcasting can help your business. Call 844-844-IHEART. Welcome to Pretty Private with Ebene, the podcast where silence is broken and stories are set free. I'm Ebene, and every Tuesday, I'll be sharing all new anonymous stories that would challenge your perceptions and give you new insight on the people around you. Every Tuesday, make sure you listen to Pretty Private from the Black Effect Podcast Network.
0:42Tune in on the iHeartRadio app, Apple Podcasts, or wherever you listen to your favorite shows. Do we really need another podcast with a condescending finance bro trying to tell us how to spend our own money? No, thank you. Instead, check out Brown Ambition. Each week, I, your host, Mandy Money, gives you real talk, real advice with a heavy dose of I feel uses. Like on Fridays when I take your questions for the BAQA. Whether you're trying to invest for your future, navigate a toxic workplace, I got you. Listen to Brown Ambition on the iHeartRadio app, Apple Podcasts, or wherever you get your podcast.
1:20It may look different, but native culture is alive. My name is Nicole Garcia, and on Burn Sage Burn Bridges, we aim to explore that culture. Somewhere along the way, it turned into this full-fledged, award-winning comic shop. That's Dr. Lee Francis IV, who opened the first Native comic book shop. Explore his story along with many other Native stories on the show, Burn Sage Burn Bridges. Listen to Burn Sage Burn Bridges on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. Call Zone Media. Hello and welcome to Better Offline, I'm of course your host Ed Zitron.
2:09We're in the third episode of our four-part series where I give you a comprehensive explanation as to the origins of the AI bubble, the mythology sustaining it and why it's destined to end really, really badly. Now, if you're jumping in now, please start from the very beginning. The reason why this is a four-parter, my first ever, is because I want it to be comprehensive and because this is a very big subject with a lot of moving parts and even more bullshit. A few weeks ago, I published a premium newsletter that explained how everybody is losing money on generative AI, in part because the costs of running AI models is increasing, and in part because the software itself doesn't do enough to warrant the costs associated with running them, which are already subsidized and unprofitable for the model providers.
2:48Outside of OpenAI and, to a lesser extent, Anthropic, nobody seems to be making much revenue, with the most successful company being AnySphere, makers of AI coding tool Cursor, which hit$500 million of annualized, so$41.6 million in one month, a few months ago, just before Anthropic and OpenAI jacked up the prices for priority processing on enterprise queries, raising their operating costs as a result. In any case, that's some piss-poor revenue for an industry that's meant to be the future of software. Smartwatches are projected to make$32 billion this year. And as I've mentioned in the past, the Magnificent Seven expect to make$35 billion or so in revenue from AI this year.
3:25And I think in total, when you throw in CoreWeave and all them, it's barely$55 billion in total. Even Anthropic and OpenAI seem a little lethargic, both burning billions of dollars while making, by my estimates, no more than$2 billion in Anthropics case this year so far, and$6.26 billion in 2025 so far for OpenAI, despite projections of$5 billion and$13 billion respectively. Outside of these two, AI startups are floundering, struggling to stay alive and raising money in several hundred million bursts as their negative gross margin businesses flounder. As I dug into a few months ago, I could find only 12 AI-powered companies making more than$8.3 million a month, with two of them slightly improving their revenues, specifically AI search company Perplexity, which has now hit $150 million in ARR or$12.5 million a month, and AI coding startup Replit, which has hit the same amount.
4:17Both of these companies burn ridiculous amounts of money. Perplexity burned 164 % of its revenue on Amazon Web Services, OpenAI, and Anthropic last year. And while Replit hasn't leaked its costs, the information reports its gross margins in July were 23%, which doesn't include the cost of its free users, which you simply have to do with LLMs, as free users are capable of costing you a shit ton of money. And some of you might say, that's how they do it in software. Well, guess what? Software doesn't usually connect you to a model that can burn, I don't know, 10 cents, 20 cents every time they touch it, which may not seem like much, but when you're making free dollars on someone and they don't convert, it does.
4:55Problematically, your paid users also cost you more than they bring in as well. In fact, every user loses you money in generative AI because it's impossible to do cost control in a consistent manner. A few months ago, I did a piece on Anthropic losing money on every single ClaudeCode subscriber, and now I'm going to walk you through the whole story in a simplified fashion because it's quite important. So ClaudeCode is a coding environment that people used, or I should really say tried to use, to build software using generative AI. It's available as part of Anthropix$20,$100, and$200 a month Claude subscriptions, with the more expensive subscriptions having more generous rate limits.
5:34Generally, these subscriptions are all you can eat. You can use them as much as you want until you hit limits, rather than paying for the actual tokens you burn. When I say burn tokens, and someone reached out saying I should specify this, I'm describing how these models are traditionally billed. In general, you're billed at a dollar per million input tokens, as in user feeding in data, and output tokens, the output created. So you wouldn't get one token built. So every million you get charged. So for example, Anthropic charges$3 per million input tokens and 6 million output tokens to use its clawed sonnet for model.
6:08And it's about, I think, well, a word before tokens? I should really look that up. It also gets more complex as you get into things like generating code. Nevertheless, clawed code has been quite popular. and a user created a program called CCUsage which allowed you to see your token burn. The amount of tokens you were using, you were actually burning using Anthropix models while using clawed code versus just getting charged a month and not knowing and many were seeing that they were burning in excess of their monthly spend. To be clear this is the token price based on Anthropix own pricing and thus the cost to Anthropix are likely not identical.
6:43So I got a little clever. Using Anthropix gross profit margins, I chose 55 % and then a few weeks after my article, 60 % was leaked, I found at least 20 different accounts of people costing Anthropic anywhere from 130 % to 3 ,084 % of their subscription. There's also now a leaderboard called VibeRank, where people compete to see how much they burn, with the current leader burning, and I shit you not,$51 ,291 over the course of a month. Anthropic is, to be clear, the second largest model developer, and has some of the best AI talent in the industry. It has a better handle on its infrastructure than anyone outside of big tech and open AI.
7:21And it still cannot seem to fix this problem, even with weekly rate limits brought in at the end of August. While one could assume that Anthropic is simply letting users run wild, my theory is far simpler. Even the model developers have no real way of limiting user activity, likely due to the architecture of generative AI. I know it sounds insane, but at the most advanced level, even there, modeled providers are still prompting their models, and whatever rate limits may be in place appear to at times get completely ignored, and there doesn't seem to be anything they can do to stop it. Now really, Anthropic counts amongst its capitalist apex predators one lone Chinese man who spent$50 ,000 of their compute in the space of a month fucking around with clawed code.
8:02Even if Anthropic was profitable, it isn't, and will burn billions of dollars this year, a customer paying$200 a month ran up$50 ,000 dollars in costs, immediately devouring the margin of any user running the service that day, that week, or even that month. Even if Anthropics costs are half the published rates, they're not, by the way. One guy amounted to 125 users' worth of monthly revenue. This is not a real business. That's a bad business with out-of-control costs, and it doesn't appear anybody has these costs under control. And, faced with the grim reality ahead of them, these companies are trying nasty little tricks on their customers to juice more revenue from them.
8:40A few weeks ago, Replit, an unprofitable AI coding company, released a product called Agent 3, which promised to be 10 times more autonomous and offer infinitely more possibilities, testing and fixing its code, constantly improving your application behind the scenes in a reflection loop. Sounds very real. Sounds extremely real. It's so real, but actually it isn't. In reality, this means you'd go and tell the model to build something, and it would go and do it, and you'll be shocked to hear that these models can't be relied upon to go and do anything. Please note that this was launched a few months after Replit raised their prices, shifting to obfuscated effort-based pricing that would charge the full scope of the agent's work, and if you're wondering what the fuck that means, so are their customers.
9:21Agent 3 has been a disaster. Users found the tasks that previously cost a few dollars were spiraling into the hundreds of dollars, with the register reporting one customer found themselves with a$1 ,000 bill after a week, and I quote them. I think it's just launch pricing adjustments. Some tasks on new apps ran over an hour and 45 minutes and only charged$4 to$6, but editing pre-existing apps seems to cost most overall. I spent$1k this week alone. And they told that to the register, by the way. Another user complained that costs skyrocketed without any concrete results, and I quote the register here.
9:53I typically spent between$100 and$250 a month. I blew through$70 in a night at Agent 3 launch, another editor wrote, alleging the new tool also performed some questionable actions. One prompt brute forced its way through authentication, redoing auth and hard resetting a user's password to what it wanted to perform app testing on a form, the user wrote. I realize that's a little nonsensical, but long story short, it did a bunch of shit it wasn't asked to. As I previously reported in late May, early June, both OpenAI and Anthropic cranked up the pricing on their enterprise customers, leading Replit and Cursor both shifting their prices upward.
10:27This abuse has now trickled down to the customers. Replit has now released an update that lets you choose how autonomous you want Agent 3 to be, which is a tacit admission that you can't trust coding LLMs to build software. Replit's users are still pissed off, complaining that Replit is charging them for an activity when the agent doesn't do anything, a consistent problem I've found across Redditors. While Reddit is not the full summation of all users of every company everywhere, it's a fairly good barometer of user sentiment, and man, are users pissy. And now here's where this is bad. Traditionally, Silicon Valley startups have relied upon the same model of grow really fast and burn a bunch of money, then turn the profit lever.
11:04AI does not have a profit lever because the raw costs of providing access to AI models are so high, and they're only increasing, that the basic economics of how the tech industry sells software don't make sense.
11:22Run a business and not thinking about podcasting? Think again. More Americans listen to podcasts than ad-supported streaming music from Spotify and Pandora. And as the number one podcaster, iHeart's twice as large as the next two combined. So whatever your customers listen to, they'll hear your message. Plus, only iHeart can extend your message to audiences across broadcast radio. Think podcasting can help your business? Think iHeart. Streaming, radio, and podcasting. Call 844-844-iHeart to get started. That's 844-844-iHeart. Hey, this is Matt Jones. And I'm Drew Franklin. And this is NFL Cover Zero.
11:59We're just here to try to give you an NFL perspective a little bit different. Did you see the Colts pretzel? That was my other big takeaway from that game. What was that? Oh, my. We think NFL coverage should be informative and entertaining. And twice a week, that is exactly what you're going to get. Listen to NFL Cover Zero with Matt Jones and Drew Franklin on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
12:26Toyota, the official automotive partner of the NFL. Visit toyota.com slash NFL now to learn more. But the humility in knowing that life is this classroom that we should never graduate from is what is going to keep you growing. And that's all that matters. World Mental Health Day is around the corner. And on my podcast, Just Heal with Dr. J, I dive into what it really means to care for your mind, body, and spirit. from breaking generational patterns to building emotional capacity. Healing is a journey and wholeness is the destination. I'm going to walk away feeling very healed and feeling like, yes, I'm going to continue my healing journey and I'm going to get some keys from you.
13:13Listen to Jess Hill with Dr. J from the Black Effect Podcast Network on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. December 29th, 1975, LaGuardia Airport. The holiday rush. Parents hauling luggage, kids gripping their new Christmas toys. Then, at 6.33 p.m., everything changed. There's been a bombing at the TWA terminal. Apparently the explosion actually impelled metal, glass. The injured were being loaded into ambulances. Just a chaotic, chaotic scene. In its wake, a new kind of enemy emerged. And it was here to stay. Terrorism. Law & Order Criminal Justice System is back.
14:07In Season 2, we're turning our focus to a threat that hides in plain sight. That's harder to predict and even harder to stop. Listen to the new season of Law & Order Criminal Justice System on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
14:31I'll reiterate something I wrote a few weeks ago. A large language model uses infrastructural burden varies wildly between users and use cases. While somebody asking ChatGPT to summarize an email might not be much of a burden, somebody asking ChatGPT to review hundreds of pages of documents at once, a core feature of basically any$20 a month subscription, could eat up to eight GPUs at once. To be very clear, a user that pays$20 a month could run multiple queries like this a month, and there's not really a way to stop them. Unlike most software products, any errors in producing an output from a large language model have a significant opportunity cost.
15:06When a user doesn't like an output or the model gets something wrong, which it's guaranteed to do, or the user realizes they forgot something, the model must make a further generation or generations, and even with caching, which Anthropoc has added a toll to, there's a definitive cost attached to any mistake. Large language models are, for the most part, lacking in any definitive use cases, meaning that every user is, even with an idea of what they want to do, experimenting with every input and output. In doing so, they create the opportunity to burn more tokens, which in turn creates an infrastructural burn on GPUs, which cost a lot of money to run.
15:38The more specific the output, the more opportunities there are for monstrous token burn, and I'm specifically thinking about coding with LLMs. The token-heavy nature of generating code means that any mistakes, suboptimal generations, or straight-up errors will guarantee further token burn. Even efforts to reduce compute costs by, for example, pushing free users or those on cheap plans to smaller, less intensive models have dubious efficacy. As I talked about in a previous episode, OpenAI's splitter model in the GPT version of ChatGPT requires vast amounts of additional compute in order to route the user's request toward the appropriate model, with simpler requests going to smaller models and more complex ones being shifted to reasoning models, and it makes it impossible to cache as part of the input.
16:18As a result, it's not really clear whether it's saving OpenAI any money, and indeed, kind of suggests it might be costing them more. In simpler terms, it's very, very, very difficult to imagine what one user, free or otherwise, might cost, and thus it's hard to charge them anything on a monthly basis, or tell them what a service might actually cost them on average. And this is a huge, huge problem with AI coding environments. But let's talk about Claude Code again, Anthropics Code Generator Tool. According to the information, Claude Code was driving nearly$400 million in annualized revenue, roughly doubling from a few weeks ago on July 31st, 2025.
16:54The annualized revenue works out to about$33 million a month in revenue for a company that predicts it will make at least$416 million a month by the end of the year, and for a product that has become, for a time, the most popular coding environment in the world, from the second largest and best-funded AI company in the world. Is that it? Is that fucking it? Is that all that's happening here? $33 million, all of which is unprofitable, after it felt, at least based on social media chatter and discussing with multiple different engineers, that Claude Code had become ubiquitous with anything to do with LLMs and coding.
17:29To be clear, Anthropic's Sonnet and Opus models are consistently some of the most popular for programming an open router, an aggregator of LLM usage, and Anthropic has been consistently named as the best at coding. Whether or not I feel that way is irrelevant. Some bright spark out there is going to say that Microsoft's GitHub Copilot has 1.8 million paying subscribers, and guess what? That's true. In fact, I reported it. Here's another fun fact. The Wall Street Journal reported that Microsoft loses on average$20 a month per user, with some users costing the company as much as$80. bucks and that's for the most popular product but wait wait wait wait hold up wait i read some shit in the newspaper aren't these llm code generators replacing actual human engineers and thus even if they cost way more than 20 100 or 200 a month they're still worth it right they're replacing an entire engineer oh my sweet summer child if you believe the new york times or other outlets that simply copy and paste whatever anthropic ceo wario amaday says you'd think that the reason that software engineers are having trouble finding work is because their jobs are being replaced by AI.
18:30This grotesque, manipulative, abusive, and offensive lie has been propagated through the entire business and tech media without anybody sitting down and asking whether it's true, or even getting a good understanding of what it is that LLMs can actually do with code. Members of the media, I am begging you, stop. Stop doing this. Stop publishing these fucking headlines. You're embarrassing yourself. Every arsehole is willing to give a quote saying that coding is dead and that every executive is willing to burp out some nonsense about replacing all of their engineers but i'm fucking begging you to either use these things yourself or speak to people that do i am not a coder i cannot write or read code nevertheless i'm capable of learning and i've spoken to numerous software engineers in the last few months and basically i've reached a consensus of this is kind of useful sometimes however one time a very silly man with a increasingly squeaky voice said that i don't speak to people who use ai tools so i went and spoke to three notable, experienced software engineers, and asked them to give me the straight truth about what coding LLMs can do.
19:28Now, for the purposes of brevity, I'm going to use select quotes from what these people said, but if you want to read the whole thing, you can check out the newsletter. First, I'm going to read what Carl Brown of the Internet of Bugs said, and I had him on the show a few months back. He's fantastic. So, most of the advancements in programming languages, technique, and craft in the last four years have been designing safer and better ways of tying these blocks together to create larger and larger programs with more complexity and functionality. Humans use these advancements to arrange these blocks in logical abstraction layers, so we can fit an understanding of the layers interconnections in our heads as we work, diving into blocks temporarily as needed.
20:03This is where AIs fall down. The amount of context required to hold the interconnections between these blocks quickly grows beyond the AI's effective short-term memory, in practice much smaller than its advertised context window size, and the AIs lack the ability to reason about the abstractions as we do. This leads to real-world code that's illogically layered, hard to understand, debug and maintain. Carl also said, Code generation AIs, from an industry standpoint, are roughly the equivalent of a slightly below-average computer science graduate fresh out of school without any real-world experience, only ever having written programs to be printed and graded.
20:37That's bad, because as he pointed out, whereas LLMs can't get past this summer intern stage, actual humans get better. and if we're replacing the bottom rung of the labor market, there won't be any mid-level or senior developers later down the line. Next, I asked Nick Shoresh of I will fucking pile drive you if you mention AI again what he thought. LLMs, he said, will sometimes solve a thorny problem for me in a few seconds, saving me some brainpower. But in practice, the effort of articulating so much of the design work in plain English and hoping the LLM omits code that I find acceptable is frequently more work than just writing the code.
21:11For most problems, the hardest part is the thinking. And LLMs don't make that part any easier. I also talked to Colt Volge of, no, AI is not making AI engineers 10x is productive, who we also had on the show recently, and he said this. LLMs often function like a fresh summer intern. They're good at solving the straightforward problems that coders learn about in school, but they are unworldly. They do not understand how to bring lots of solutions to small, straightforward problems together into a larger whole. They lack the experience to be wholly trusted, and trust is the most important thing you need to fully delegate coding tasks.
21:41in simpler terms llms are capable of writing code but can't do software engineering because software engineering is the process of understanding maintaining and executing code to produce functional software and llms do not learn cannot adapt and to paraphrase something carl brown said to me break down the more of your code and variables you ask them to look at once so you can't replace a software engineer with them if you are printing this in a media outlet that and have heard this sentence, you are fucking up. You really are fucking up. I'm really, members of the media hearing this, you need to change.
22:13You need to change on this one. You are doing software engineers dirty.
22:36And as the number one podcaster, iHeart's twice as large as the next two combined. So whatever your customers listen to, they'll hear your message. Plus, only iHeart can extend your message to audiences across broadcast radio. Think podcasting can help your business? Think iHeart. Streaming, radio, and podcasting. Let us show you at iHeartAdvertising.com. That's iHeartAdvertising.com. Hey, this is Matt Jones. And I'm Drew Franklin. And this is NFL Cover Zero. We're just here to try to give you an NFL perspective a little bit different. Did you see the Colts pretzel? That was my other big takeaway from that game.
23:11What was that? Oh, my. We think NFL coverage should be informative and entertaining. And twice a week, that is exactly what you're going to get. Listen to NFL Cover Zero with Matt Jones and Drew Franklin on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
23:31Toyota, the official automotive partner of the NFL. Visit toyota.com slash NFL now to learn more. December 29th, 1975. LaGuardia Airport. The holiday rush. Parents hauling luggage. Kids gripping their new Christmas toys. Then, at 6.33 p.m., everything changed. There's been a bombing at the TWA terminal. Apparently the explosion actually impelled metal glass. The injured were being loaded into ambulances. Just a chaotic, chaotic scene. In its wake, a new kind of enemy emerged. And it was here to stay. Terrorism. Law & Order Criminal Justice System is back. In Season 2, we're turning our focus to a threat that hides in plain sight.
24:25That's harder to predict and even harder to stop. Listen to the new season of Law & Order Criminal Justice System on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
Read the full transcript
24:41But the humility in knowing that life is this classroom that we should never graduate from is what is going to keep you growing. And that's all that matters. World Mental Health Day is around the corner. And on my podcast, Just Heal with Dr. J, I dive into what it really means to care for your mind, body, and spirit. From breaking generational patterns to building emotional capacity, healing is a journey and wholeness is the destination. I'm going to walk away feeling very healed and feeling like, yes, I'm going to continue my healing journey and I'm going to get some keys from you. Listen to Jess Hill with Dr.
25:24J from the Black Effect Podcast Network on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
25:36Look, and I understand why too. It's very easy to believe that software engineering is just writing code, but the reality is that software engineers maintain software, which includes writing and analyzing code amongst a vast array of different personalities and programs and problems. Good software engineering harkens back to Brian Merchant's interviews with translators. While some may believe the translators simply tell you what words mean, true translation is communicating the meaning of a sentence, which is cultural, contextual, regional, and personal, and often requires the exercise of creativity and novel thinking.
26:06And on top of that, while translation is the production of words, you can't just take code and look at it. You actually need to know how code works and functions and why it functions in that way. Using an LLM, you'll never know, because the LLM doesn't know anything either. Now, my editor Matt Hughes gave an example of this in his newsletter, which I think I'll paraphrase. He used to live in France, in the French-speaking part of Switzerland, and sometimes he'll read French translations of books to see how awkward bits of prose are translated. Doing those awkward bits requires a bit of creative thinking, and I quote, Take Harry Potter.
26:37In French, Hogwarts is boudlard, which translates into bacon lice. Why did they go with that instead of a literal translation of Hogwarts, which would be Verus Spork. I'm sorry to anyone who can actually read languages. No idea, but I'd assume it was something to do with the fact that Poodlard sounds a lot better than Verus Spork, and both of them I can say flawlessly. Someone had to actually think about how to translate that one idea. They had to exercise creativity, which is something that an AI is inherently incapable of doing. Similarly, coding is not just a series of texts that programs a computer, but a series of interconnected characters that refers to other software in other places that must also function now, and explain on some level to someone who has never ever seen the code before why it was done in this way.
27:20This is, by the way, why we're still yet to get any tangible proof that AI is replacing software engineers, because it isn't replacing software engineers. And now we need to understand why this is so existentially bad for generative AI. Of all the fields supposedly at risk from AI disruption, coding feels or felt the most tangible, if only because the answer to can you write code with LLMs wasn't an immediate unilateral no. The media has also been quick to suggest that AI writes software, which is true in the same way that ChatGPT writes novels. In reality, LLMs can generate code and do some sort of software engineering adjacent tasks, but like all large language models, break down and go totally insane, hallucinating more and more as the tasks get more complex.
28:03And software engineering is extremely complex. Even software engineers, who can read code and have done so for decades, will find problems they can't solve just by looking at the code. And as I pointed out earlier, software engineer is not just coding. It involves thinking about problems, finding solutions to novel challenges, designing stuff in a way that can be read and maintained by others, and that's ideally scalable and secure. The whole fucking point of an AI is that you hand shit off to it. That's what they've been selling it as. That's why Jensen Huang told kids to stop learning to code, as with AI there's no point.
28:34And it was all a fucking lie. Generative AI can't do the job of a software engineer, and it fails, while also costing an abominable amount of money. Coding large language models seem like magic at first because they, to quote a conversation with Carl Brown, make the easy things easier, but they also make the harder things harder. They don't even speed up engineers. There's a study that showed they make them slower. Yet coding is basically the only obvious use case for LLMs. Oh, I'm sure you're going to say, but I bet the enterprise is doing well, and you're oh so very, very wrong. Microsoft, if you've ever switched on a TV in the past two years, has gone all in on generative AI.
29:10And despite being arguably the biggest software company in the world, at least in terms of desktop operating systems and productivity software, has made almost no traction in popularizing generative AI. It has thousands, if not tens of thousands of salespeople, and thousands of companies that literally sell Microsoft services for a living. And it can't sell AI. I've got a real fucking scoop for you. I'm so excited. And I buried it in the third part of a four-part episode and truly twisted. But a source that has seen materials related to sales has confirmed that as of August 2025, Microsoft has around 8 million active licensed, so paying, users of Microsoft 365 Copiler, amounting to a 1.81 % conversion rate across 440 million Microsoft 365 subscribers.
29:57Must be clear that 365 is their big cash cow. This would amount to if each of these users paid annually at the full rate$30 a month to about$2.88 billion in annual revenue for a product category that makes$33 billion a fucking quarter, this productivity and business unit for Microsoft. And I must be clear, I am 100 % sure these users aren't all paying$30 a month. The information reported a few weeks ago that Microsoft has been reducing the software's price, referring to Microsoft 365, with more generous discounts on the AI features, according to customers and salespeople, heavily suggesting discounts have already been happening.
30:32Enterprise software is traditionally sold at a discount anyway, or put a different way, with bulk pricing for those who sign up a bunch of users at once. In fact, I found evidence that they've been doing this for a while, with a 15 % discount on annual Microsoft 365 Copilot subscriptions for orders of 10 to 300 seats, mentioned by an IT consultant back in late 2024, and another that's currently running through September 30th, 2025, with another Microsoft Cloud solution provider program. Yeah, this, I found tons of other examples too. And Microsoft 365 is the enterprise version where they sell things with like Word and PowerPoint and sometimes Teams as well.
31:06This is probably the most popular product. And by the way, they even manipulate the numbers a little bit there. An active user is someone who has taken one action on any Microsoft 365 app with Copilot in the space of 28 days, not 30, 28. That's so generous. Now I know, I know that word active, Maybe you're thinking, Ed, this is like the gym model. There are unpaid licenses that Microsoft is getting paid for. Fine, fine, fine, fucking fine. Let's assume that Microsoft also has, based on research that suggests this can be the case for some software companies, another 50%, 4 million, paying co-pilot licenses that aren't being used.
31:42That's still 12 million users, which is around 2.7 % conversion rate. That's piss poor, buddy. That's piss poor. That's pissy. It sucks. It's bad. It's doo-doo. Well, I just said PP, I guess. Anyway, very serious, very serious podcast. But why aren't people paying for Copilot? Well, let's hear from someone who talked to the information. And I quote, it's easy for an employee to say, yes, this will help me, but hard to quantify how. And if they can't quantify how it'll help them, it's not going to be a long discussion over whether the software is worth paying for. Is that good? Is that good? Is that what you want to hear?
32:17It isn't. It isn't. That's the secret. It's not. It's bad. It's really bad. It's all very bad. And Microsoft 365 Copilot has been such a disaster that Microsoft will now integrate Anthropics models to try and make them better. Oh, one other thing too. Sources also confirm GPU utilization, so how much the GPU is set aside for Microsoft 365. Yeah, their enterprise copilot is barely scratching the 60%. I'm also hearing that SharePoint, which is an app they have with over 250 million users, has less than 300 ,000 weekly active users of their Copilot features, suggesting that people just don't want to fucking use this.
32:55Those numbers are from August, by the way. And it's pathetic. And I must be clear, if Microsoft's doing this badly, I don't know how anyone else is doing well. And they're not. They're all failing. It's pathetic. But I've spent a lot of time today talking about AI coding, because this was supposed to be the saving grace. The thing that actually turned this from a bubble into an actual money-minting industry that changes the world. And I wanted to bring up Microsoft 365, because that's the place where Microsoft should be making the most money. It's their most ubiquitous software. It's their most well-known software.
33:24And they're not. 8 million people. 8 million people. I've run that by a few people, and everyone's made the same, oh God, noise. It's quite weird. The oh God noise and the numbers. but this just isn't happening things are going badly and it really only gets worse from here and i'm going to tell you more tomorrow in the final part of our four-parter thank you for your patience and thank you for your time
33:55thank you for listening to better offline the editor and composer of the better offline theme song is matt osowski you can check out more of his music and audio projects at matt osowski.com M-A-T-T-O-S-O-W-S-K-I dot com. You can email me at ez at betteroffline.com or visit betteroffline.com to find more podcast links and, of course, my newsletter. I also really recommend you go to chat.wheresyoured.at to visit the Discord and go to r slash betteroffline to check out our Reddit. Thank you so much for listening. Better Offline is a production of Cool Zone Media. For more from Cool Zone Media, visit our website, coolzonemedia.com, or check us out on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
35:01Welcome to Pretty Private with Ebony, the podcast where silence is broken and stories are set free. I'm Ebene, and every Tuesday, I'll be sharing all new anonymous stories that would challenge your perceptions and give you new insight on the people around you. Every Tuesday, make sure you listen to Pretty Private from the Black Effect Podcast Network. Tune in on the iHeartRadio app, Apple Podcasts, or wherever you listen to your favorite shows. Do we really need another podcast with a condescending finance bro trying to tell us how to spend our own money? No, thank you. Instead, check out Brown Ambition.
35:38Each week, I, your host, Mandy Money, gives you real talk, real advice with a heavy dose of I feel uses. Like on Fridays when I take your questions for the BAQA. Whether you're trying to invest for your future, navigate a toxic workplace, I got you. Listen to Brown Ambition on the iHeartRadio app, Apple Podcasts, or wherever you get your podcast. It may look different, but Native culture is alive. My name is Nicole Garcia, and on Burn Sage Burn Bridges, we aim to explore that culture. Somewhere along the way, it turned into this full-fledged, award-winning comic shop. That's Dr. Lee Francis IV, who opened the first Native comic book shop.
36:18Explore his story along with many other Native stories on the show, Burn Sage Burn Bridges. Listen to Burn Sage Burn Bridges on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. The internet is something we make, not just something that happens to us. I'm Bridget Todd, host of the Tech and Culture podcast, There Are No Girls on the Internet. In our new season, I'm talking to people like Anil Dash, an OG entrepreneur and writer who refuses to be cynical about the Internet. I love tech. You know, I've been a nerd my whole life, but it does have to be for something. Like, it's not just for its own sake.
36:50It's an inspiring story that focuses on people as the core building blocks of the Internet. Listen to There Are No Girls on the Internet on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. This is an iHeart Podcast.
From the publisher
In part three of this week’s four-part case against generative AI, Ed Zitron walks you through how “AI replacing software engineers” is a myth spread by the media and investors - and how Microsoft only has 8 to 12 million active paying customers for Microsoft 365’s AI Copilot out of 440 million users.
Latest Premium Newsletter: OpenAI Needs A Trillion Dollars In The Next Four Years: https://www.wheresyoured.at/openai-onetrillion/
YOU CAN NOW BUY BETTER OFFLINE MERCH! Go to https://cottonbureau.com/people/better-offline and use code FREE99 for free shipping on orders of $99 or more.
---
LINKS: https://www.tinyurl.com/betterofflinelinks
Newsletter: https://www.wheresyoured.at/
Reddit: https://www.reddit.com/r/BetterOffline/
Discord: chat.wheresyoured.at
Ed's Socials:
https://www.instagram.com/edzitron
See omnystudio.com/listener for privacy information.

