Meta's Big Llama 3 Release, Google's New Culture, MKBHD vs. Humane

19 Apr 2024 · 55 min

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Big Technology Podcast Episode Notes

Episode Title

Meta's Big Llama 3 Release, Google's New Culture, MKBHD vs. Humane

Host: Alex Kantrowitz Guest: Alex Heath (Deputy Editor at The Verge)

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Episode Overview In this episode, the hosts discuss recent developments in technology, including Meta's release of the Llama 3 AI model, Google's internal culture shift, the recent termination of employees over protests, and the backlash against tech reviewer MKBHD's negative product reviews.

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Key Discussions

  1. Taylor Swift's New Album
  2. Release and Reception:
  3. Host expresses feeling "Taylor Swifted out" due to the excessive exposure and hype around her music.
  4. Acknowledges Swift's talent but expresses a desire for a break from her music.
  1. Meta's Llama 3 Release
  2. Overview of Llama 3:
  3. Meta released Llama 3, a significant advancement in AI with both smaller models and a larger one expected later.
  4. The introduction of these models represents a strategic move in the competitive AI landscape, particularly against closed models like GPT-4.
  • Open Source Strategy:
  • Meta focuses on open-source models, positioning itself as a leader in this space.
  • The potential to integrate Llama 3 into messaging apps like Facebook Messenger and WhatsApp aims to leverage Meta's extensive user base for widespread adoption.
  • Challenges of Integration:
  • Discussion around whether conversational AI makes sense within social media platforms.
  • Skepticism remains regarding user acceptance and the effectiveness of integrating AI into social media experiences.
  1. Google's Cultural Shift
  2. Internal Changes:
  3. Sundar Pichai's memo outlines a push for a more focused corporate culture.
  4. Google terminated 28 employees involved in an office protest, signaling a shift towards a more business-oriented environment.
  • Response to Employee Activism:
  • The memo emphasizes the need for a business-like atmosphere, contrasting the previous culture of open political expression.
  • Concerns Among Employees:
  • Tensions within the workforce as employees express dissatisfaction with management and the handling of layoffs.
  1. The Role of Product Reviewers
  2. Controversy Over MKBHD's Reviews:
  3. MKBHD faced backlash for negative reviews of the Humane Pin and Fisker products.
  4. Discussion on whether reviewers should temper their criticism to not harm startups.
  • Argument for Honest Reviews:
  • Emphasis on the responsibility of reviewers to provide honest assessments regardless of company impact.
  • The notion that bad products, not reviews, are the real threat to companies.
  1. Broader Implications for the Tech Industry
  2. The Impact of AI on Business:
  3. Ongoing debate on the value and effectiveness of generative AI in creating meaningful products.
  4. The challenge of balancing innovative technology with practical user needs.
  • Cultural Reflections:
  • Exploration of how corporate culture is evolving in response to technological advancements and employee activism.
  • The podcast reflects on the broader implications of these trends for the tech industry as a whole.

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Key Takeaways

  • Meta's Strategy: The launch of Llama 3 is a significant declaration of intent from Meta, focusing on open-source AI and leveraging their vast user base.
  • Google's Cultural Evolution: A notable shift towards a more business-focused culture, potentially at the cost of employee satisfaction and activism.
  • Product Reviews Matter: Honest product reviews are essential for consumer trust and industry progress; the responsibility lies with the products, not the reviewers, for their success or failure.

Conclusion The episode encapsulates significant developments in the tech industry, highlighting Meta's ambitions in AI, Google's cultural transformation, and the ongoing debate surrounding the role of product reviewers in shaping market dynamics.

For further updates, you can subscribe to the [Big Technology Podcast newsletter](https://www.linkedin.com/newsletters/6901970121829801984/) or reach out to the team at bigtechnologypodcast@gmail.com.

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Transcript

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0:00Meta has introduced its new big Llama 3 AI model, Google fired 28 protesting employees for taking over its offices, and do reviewers like MKBHD have a duty to not kill companies whose products suck? All that and more coming up right after this. Welcome to Big Technology Podcast Friday edition, where we break down the news in our traditional cool-headed and nuanced format. We have a great guest for you today. Alex Heath is fresh off a conversation with Mark Zuckerberg, talking about the Lama News. He's the deputy editor of The Verge, and he's the author of the Command Line newsletter. And he's here with us today to break down everything that's happened this week.

0:35Alex, welcome to the show. hey thanks for having me alex always good to have a double alex pod two alexes uh this should be an epic week first of all like we're continuing our cycle of every friday or every week having a big celestial event happen we had three weeks ago an earthquake last week an eclipse this week taylor swift's new album is out the tortured poets department so we're keeping up this streak have you have you gotten a chance to listen to it today you know i actually started playing it um like an hour ago. And I don't know, man, I really feel like I shouldn't weigh in here unless you have something like overwhelmingly positive to say about Taylor Swift.

1:16I've realized it's best to just not put opinions on the internet. Well, I'm not going to be afraid with my thought here. And I'll tell you this. I hit play. I was eager to see what she had. It's obviously been a very hyped album. And I realized that I am Taylor Swifted out. Between the exposure at the NFL and the fact that she's become this mega even bigger than mega celebrity i am i think i'm good for the time being on new taylor swift music and i'm not ashamed to admit it it doesn't mean she's not great at what she does but i've had my share of taylor swift i'm ready for something new r.i.p your mentions alex all right well we'll take your your silence here as uh as telling but we won't put you on the spot uh something that you will be able to comment on is this new metal llama 3 model obviously it's really when we talk about like Llama 1, Llama 2, Llama 3, it's a large language model, but it's really more than one model.

2:09They've released two models this week, two smaller models, and they're working on a massive one that's set to come out this summer. And of course, you know, we have GPT-4 and Claude. These are not open source models, but Meta's are. And, you know, it's a very big strategic moment for them in terms of putting these out. So we'd love to hear your reaction to what Meta is doing here and where it puts them in the conversation in the broader AI world. Yeah, I mean, I'd also be curious to hear what you think. I think they have been considered a leader in open source AI, especially with Llama 2 last year.

2:47But now with Llama 3 and the assistance and putting that everywhere in WhatsApp, Instagram, if you start using the search box in Facebook and Instagram, you're going to see Meta AI, at least in the US and a bunch of other countries. So that's a big bet. That's a lot of real estate. And I think, you know, I talked to Zuckerberg this week about it, and I think he wants to use kind of their massive distribution to kill ChatGPT in the cradle if he can, so to speak. I mean, I think he sees this area of, you know, AI chatbots, agents as something that Meta has to be in. And I don't know, man, it's not, it's not super obvious to me that that is a thing that makes sense inside a social media app.

3:35I think the jury is still out on if people want to be, uh, using like a chat GPT, like experience next to their friend chats and WhatsApp. right so I think they've got to prove that this is now they're in the like I don't know this week was the like firing gun of the race and now they have to prove that they can execute and that people actually want this and so I think that the pressure is on well let's talk about that right from the start and I definitely want to talk a little bit about these models and their capabilities but I think the productization is really the key here so your point about whether this should live within a social media company well it's a messaging company, I think, first and foremost, right?

4:15Meta had this pivot to privacy, basically, the company figured out that people don't really want to share as much on news feeds, they want to share privately within messaging groups. And so they've, you know, you think about what Facebook is today. And the big blue app is much less important, I would argue, than the messaging apps, Messenger and WhatsApp. And to some extent, Instagram is a messaging app with the media sort of front end. And so if you're thinking about where one of these bots is going to live, naturally, wouldn't it be in a messaging app where you would effectively, you're messaging with your friends, you can call it in, you know, to conversations with your friends when you're like trying to find something to do or trying to answer a question.

4:55And then also it is a conversational interface. So why not have that live within a messaging app? Yeah, I guess just the mental model that I have for these chatbots is that there are things that you go to separately, right like the chat the chat gpt app um and i think of them more as like utilities right now than i do like another friend almost um that would live next to like where my mental model is when i go into whatsapp is like to talk to people or groups of people and so adding in like a chat gpt type experience that feels a little strange i know like in the virgin newsroom there was a lot of heated opinion about whether this was a good idea.

5:37And people had a lot of strong opinions that they didn't want this in their WhatsApp. So they have to prove that people want it. And what Zuckerberg told me was they see the feedback loop of this. So basically getting this out to more people, having more people engage with it, and then learning from that and how they can improve from that as being one of their key differentiators over time versus like an Anthropic or a chat GPT, which just has less surface area and less potential users to reach by default of just not having a network of 3 billion plus daily users that Meta has. So it makes sense why they're doing it from like a, you know, if you really believe that these AI agents are the future and that's how we're going to be interacting with computing, you want to get it out there.

6:25Meta has a mixed track record on this stuff, right? And, you know, I think, but I think Zuckerberg sees this as like you've got you had stories you know uh which was like a format that snap invented and then they grafted on to to metas apps and then the same thing with reels which was you know tick tock basically which has works now um and has has done really well for them and i think he sees the assistant as the same thing for these ai chat bots um and i mean he's very clear like he wants this to be the most used AI assistant in the world. And they have a shot just by default of the distribution.

7:03It shows how distribution is still king. And even if you have cool tech and you start the race like OpenAI did, you might make it just come down to distribution at the end of the day. It is really important, like the type of personalities that these things take on in different settings, right? So in meta, that might be more social. Within ChatGPT, it might be more informational. Claude, you might want to like talk with your documents there. Like there's different versions of this. And it may be that, you know, because of that distribution, they can sort of steer what this becomes. And this is sort of what you talked about, how distribution is so important, right?

7:41We have a comment here coming in. People don't come back to ChatGPT. And it's true. I mean, ChatGPT, the usage from the data that I see has really leveled off, like hit that hundred million user benchmark pretty quickly and then hasn't really blown past that. In fact, it seems to have shrunk. And so even if meta isn't the perfect place for this, it still seems like it has a chance to live out that vision that Zuckerberg wants to see because again, because of that distribution, right? Like let's say chat GPT is at 200 million users right now, right? It's nothing compared to the billions of people that now have access to meta AI.

8:18Yeah. I mean, that's the bet. We'll see. Right. I think it's been a running joke inside Meta for the last six months or so because they first debuted this assistant in September of last year. Right. And it was only in the US, but it's kind of a joke inside Meta that no one uses it and not even like Meta employees use it. Um, and it was also kind of hard to find though. Like you had to kind of search it out. Right. Um, I was actually shocked in the Virgin newsroom. How many people didn't even know that this assistant already existed in their WhatsApp and messenger. Um, and that's why meta is now putting it, I mean, literally inside the Facebook feed.

8:58So if you're scrolling and there's a video that may like recommend a prompt based on what's in the video, like, do you want to learn guitar like this? Um, and same thing with the search. I mean, the IG search box is probably one of the most, you know, traffic surfaces of that app. And the fact that the assistant is going to be right there in a lot of Meta's biggest markets is a big bet. And it's, they would normally test this for a really long time, A, B tested in different countries with different cohorts. And they're just turning it on for everyone, which means it's a top down huge bet. And yeah, I don't know.

9:36They want to play to win here. And they have a really great research group. It's definitely, I wouldn't say it's considered to be as elite as open AIs, but they're definitely in the top, you know, three or four research groups in the world. We've got Google, OpenAI, VEM, Anthropic. So they've got a lot of the right ingredients and they've got a lot of GPUs. So I'm really interested to see with Llama 3, this 400 billion parameter model that they're training. I know you talked to Ahmad, their head of Gen AI on the pod this week. And that's going to be a big deal if they open source that. There's not been a model that large and that complex that's been open sourced.

10:24And I'm curious to see from a bigger than meta perspective picture, what pressure that puts on OpenAI and others to either open source or not. So Alex, you've brought up a lot of the skepticism here in terms of whether this will work. What is your sense on whether it will work or not? I don't know. I know you're a reporter and you're going to beg off this question, but just handicap it a little bit. Like the assistant or Lama 3? Well, let's go both. I mean, Lama 3 is a big deal. I mean, it's already, I think it's been, they said it'd been downloaded like over 100 million times. It's been used in a lot of apps already.

11:10It's a huge part of the developer ecosystem for AI already. So the third, you know, Lama 3, especially the 400 billion one when that comes out, it's a big deal for the industry. In terms of the consumer applications of this as an assistant in Meta's properties, I don't know. They have a good shop, but it has to be a good product. And I'm looking forward to trying the assistant more now that it's been upgraded with Llama 3. I think there was a sense that Llama 2 was, it was barely like chat GPT 3.5 level performance. So these bots are really only as good as the models that power them. And so now that there's a model that is more approaching GPT 4, and when the 400 billion one comes out, maybe even exceeds it on some areas, that will make the assistant more compelling.

12:06You know, they've also got Google in there now, which Google's providing real-time search results, which I think they're the only chatbot besides Google's own Gemini that has that. So they've got Bing and Google. I'm sure they'll build some other hook-ins. They've got to keep building it out and making it – I think it's pretty bare bones right now. But they've got to make it more personalized as well as something I really want. Like I've heard that they will probably let you eventually be able to, to generate images based on your likeness on like Instagram, for example. Oh, that's definitely coming.

12:39Yeah. Yeah. And like that, that's cool. And that's unique to what they do. So they need to have more kind of unique wedges that compliment the fact that your internet presence is already on their apps. And they have a lot, that's a lot of valuable data that they can use to personalize the assistant to you. um and like if i'm you know searching you know on instagram for uh you know ideas for like a japan trip that i'm taking next month i would like the assistant to know that and to know what i'm already looking for and like if i ask it a question be like well you looked at this spot in kyoto this is another one that looks you know very similar um stuff like that so i think it's like we're in the very very beginning of this stuff uh especially for meta and they they have to move really quickly because open AI is moving really quickly.

13:26And if I would talk to Zuckerberg about this, if open AI puts out GPT-5 later this year, does that leapfrog them again and reset everything? So it's a fast moving space. That's why it's so fun to cover. And what did Zuckerberg say to that question? The thing, I mean, he can't know, right? I mean, no one really knows what GPT-5 is going to hold, But he made the point, which is fair, that they put out Llama 2 after GPT-4 had already come out. And now 3 is coming out before GPT-5. And they're about to train version Llama 4. And they're already roadmapping Llama 5. They're moving very fast. With this model, they said that they're using 10 times the amount of data and 100 times the amount of compute that they use to do 2.

14:15And that's what Ahmed Eldela told me on Big Tech War Stories, which is the show I do through bigtechnology.com, like the newsletter separate to this one. It was a very interesting conversation where we talked about the making of these models. And of course, like, again, like we've talked about it a couple of times in this conversation. There's like the two smaller models that are out now and this bigger 400 billion parameter model that's supposed to come out this summer, which is like four or five times the size of what they have now. and I want to talk about that because there's questions about whether they're going to open source it but I think this conversation also gets to the value of where gets to where value is going to be created with these models right because you have of course the actual development of the model themselves and that's what meta and open AI and Anthropic and Google are competing on and then you have the way that it gets built into products and there's been so much focus on the actual models.

15:11But I guess like one of my thoughts here is that the model race is going to matter less and less as these things converge because the real money is going to be made in terms of how people turn this into products. And it's almost like Meta has this week even pushed that home even more because it's Llama 3 model is good enough and it's going to be, you know, it's going to be free to everyone to use it through open source. And it's good enough that like you can get it and And it's not like there's going to be riches if you build something incrementally better than it because people will just go with it.

15:44So that seems to me like we've always asked, like, where's the economic benefit going to come from this AI revolution? And more and more, it seems like it's going to be with semiconductors like NVIDIA and then the way that you build products on top of it. So like whether LAMA 3 is as good as GPT-4 or not, it seems almost like beside the question. Like the real point is the one we started earlier, which was, you know, is this going to actually deliver value in a product for meta? And I think everybody who's building with AI, including Microsoft, is asking, is AI going to deliver value in our products?

16:16And that's the big question right now. What do you think about that? I think that is exactly right. I mean, I cover this stuff and I don't get a ton of value out of these chatbots. You know, the hallucination problem is a big one for me. and being able to trust what it tells me. Like if I'm using it for research, for a story, and I want to like compare a bunch of financials or something, it would be actually kind of hard to find all this and SEC documents, etc. And I ask the model to do it in a very specific way. And it gives me an answer, but it's like, I can't trust it. And therefore, why am I using this to begin with?

16:57Because like, then I'll have to go find all of it anyway. which I was trying to avoid by using the model. So the more it can be grounded, the more things like search, um, are integrated and you can, it can learn from you. I think the more valuable this stuff will become. I mean, clearly people want to use this stuff. I mean, I don't think meta would be putting this across all their products like this. If this was some flash in the pan interface. Um, it's just, it's just early, man. I know I said that already, but I just feel like the industry is moving so fast, even though consumer, um, interest in actually using these tools as valuable parts of everyday life, uh, is relatively early.

17:45Um, and I think, I think Zuckerberg knows that. And he hopes at least that the meta AI will be the first time that millions of people are introduced to conversational generative AI like this. Because even with ChatGPT hitting that 100 million user mark as quick as they did, I think that was monthly or something. It wasn't daily. There's a lot of people, a lot of millions of meta users that have never used a chatbot, right? And it reminds me of stories, right? Like we both covered that era with Snap and the competition there. And they really kneecapped Snap and hurt its growth by taking this kind of magic thing that Snap had and introducing it to a lot of people where it's like, at that point, it's like, why do I need to go download another app?

18:35If I have a really good chatbot in my WhatsApp, why would I download the ChatGPT app? Exactly. And last year, I wrote this story that said, Mark Zuckerberg is coming for Sam Altman and OpenAI. And it's like Zuckerberg, first of all, he's very good at seeing a product that's taking off and has mass user appeal and baking that into Facebook. And I also think there's an element of like, he wants to be the alpha dog in the tech world. And it almost like, it's so interesting because there's been all these different attempts for Zuckerberg to shape his image, whether that was like the tour that he did around America or, or the different speeches that he gave defending free speech, all that stuff.

19:15But it seems to finally be working for him. And I think one of the signs that I've seen is that there's been this image floating around social media this past week that sort of Photoshop of his actual announcement video where he gave the Llama 3 update cleanly shaven, but with a chain and a t-shirt. And someone Photoshopped his beard onto him. And it's been going wild. And there's all these great memes of it. Like somebody wrote, I think they posted the picture and they did quote, you're the only girl I'm talking to Zuckerberg and the beard. And it is interesting. It sort of goes to the image of Zuckerberg, which is kind of an important part of this whole thing.

20:02He's almost become, and I'm curious what your take is on this, this like kind of tech icon in a strange way where he's being worshipped in Silicon Valley as someone I think who's taken a beating, kept on shipping and has this kind of don't give a, you know, fuck attitude in terms of like what he's going to do. And that's sort of like the new Zuckerberg. And it seems to be working. What's your perspective on that? Yeah, I mean, I think it's certainly working. I think his comps team is thrilled. um yeah it's i don't know really what to attribute to i mean you said he's like an icon i don't know if icon has positive or negative connotations i think it can have both but like i think he's always been an icon i think he's always been like but there's a different level to it now well now he people like him of him going through the timeline right yeah people in tech like him now which is um different and he's seen as like a innovator which is what he desperately wants and needs for recruiting and for all these reasons and also just personal, you know, gratification and ego, right?

21:05We all want to be loved. Um, yeah, man, I, I don't know. Like he, uh, he's in his, like, what is it like chat era? I don't know. He's like, he's, he's really just letting his hair down literally. Um, and it's working from a perspective of like, he seems to be more out there and willing to engage in a way that he felt really robotic and really closed off for a very long time. And we're both members of the press. I wonder what you think about this idea that this might be part of his ability to have, he took a real beating from the press over the past few years. Like there was a moment where you could say anything negative you wanted about Zuckerberg and no one would come after you.

21:52And sort of some of it became a little excessive. So he took this beating from the press. You know, he's continued to remain relevant, relevant through Facebook. He made these difficult year of efficiency decisions within Facebook. And then like, you know, almost to solidify his reputation as a fighter, right. Started doing UFC stuff or whatever his, his MMA. Do you think that's part of it? that just that that's all connected the MMA yeah yeah for sure I mean I think the MMA literally was like it was the pandemic and he found a hobby a little bit but um yeah I mean I think he you know there's something he said I interviewed him around their connect event last year in the fall and there was something he said at the end about I just want to be like building awesome stuff again like i think he'd felt really um pulled away and distracted by the everything from cambridge analytica on through like 20 really into the pandemic that time period was all about politics uh scandals government um he was spending a lot of time in policy world and not like he is a engineer and a product guy at the end of the day and i think he feels like he's finally able to like focus on that because the reputation of the company is it constantly under fire like it used to be they're always like one scandal away from that happening right like they're i know they're they're terrified of a gemini diversity type scandal with the assistant for example like if that were to happen that's a whole nother you know the metaverse stuff was rough in terms of kind of getting out ahead of their skis on messaging on that and then everybody kind of realizing there's not a lot there yet.

23:35But now that he's moved on to AI and that's what everyone cares about, you know, they're able to position themselves as like a key, and it's true, they are a key leader in the space. Yeah, I don't know. I just think he's like becoming more comfortable. Oh, it definitely appears that way. Let me tell you where I think the potential misstep here is. their commitment to open sourcing these models. Now, the argument that they're giving is that if this technology is going to be super powerful, better to give it in everybody's hands versus allow one sort of unchecked actor to have it. And, you know, that sounds good when you say it as a line.

24:21But then when you think about it a little bit deeper like this, the fact that this technology, which is so powerful, can really be used by anyone. if you open source this, open source it, and you have really little recourse if someone goes against your rules, like that is, that seems like a potential vulnerability. And when I was speaking with Ahmed Aldela about the, I'm sorry, the metagenerative AI head about it, I said, well, are you going to open source this 400 billion parameter, right? This massive model that's going on, that they're going to build and release in summer, they're training it right now it wasn't a definitive yes and that i think that even shows this sort of discomfort that meta might have with what open sourcing all these models might have now i'm pro open source i think it's obviously good it'd be silly to be anti-open source but it also goes to the point where like where you're when you're spending these hundreds of millions of dollars maybe billions of dollars to train these models and they can do crazy things uh how open do you want to make that and And I think there are potential downsides, like potential things that can explode in a negative way if this stuff is so freely released.

25:32I talked to Mark about that, and I do think they're going to open source the big model. They have to go through safety evaluation once it's done training. So they just can't say that until in case they're I mean, he basically said, barring any like really unforeseen anomaly in the output of the model, it'll be open source. He wants to open source. They just can't definitively say it until they've evaluated it, which I think is the responsible way to approach this. I think it would actually be even scarier if they were saying we're going to open source any tech we make, no matter even if we don't know what the model and state is going to be.

26:10But he did say image generation, for example. They made some big leaps in image generation with the new assistant in Llama 3. and he was saying, you know, different modalities of these models when you get out of text, so video output or text output, we may not open source those. And he specifically called out, you know, that it's an election year and they were concerned about the image generation being kind of just out there and freely available for developers to use in potentially, you know, more nefarious ways. So they may open source part of these models, but not the multimodality, which I think is interesting.

26:49But yeah, he's not like he wants to be out there as the open source leader, but he doesn't want to be dogmatic about it, which I think is actually a nuanced position that I don't know. I'd rather him be thinking about it that way than being like dogmatic about it and kind of open source no matter what. Yep. And it's been interesting, like the financial impact on the company. The stock jumped a bunch yesterday when they released the model and today down three and a half percent. So we'll see. I think just to recap, looks like this model definitely puts them in conversation as one of the providers of the best models out there.

27:27I mean, we'll see what happens when GPT-5 comes out. You're right, there might be this race. They get the distribution in the product. It's good for recruiting. And again, it just kind of shows that it's got to be productized. If it's productized well, it's valuable. If it's not productized well you're not you're not left with much yeah i mean i think you nailed it i remains to be seen if they will if they'll make it a good product that's kind of what they have to do now and if they don't this is a massive overreach in terms of what they thought they were there is there like reality lab spending going from vr to ai i don't think it's very expensive i don't think it's that simple um um we actually i talked about when he bought all the gpus he did so they're i think maybe the first or second largest customer for nvidia i think there may be tied with microsoft 650 000 gpu equivalents by the end of this year so he bought all of those like at the very end of i think 2022 so before gpt4 even came out and this was when meta stock was at like 90 it had bottomed out and he was placing this massive multi-billion dollar gpu order and he said it was actually for reels um for doing recommendation videos for reels they were crunched on that and they needed more compute.

28:41And he was like, but I just doubled the order because I didn't want to be in this position again, where there was a big new thing that we needed to build for him. We didn't have the compute we needed for it. That turned out to be pretty smart. Turned out to be pretty smart. Something that really only like a company at that scale with like founder control, founder control could do. I can imagine at Google that getting shot down by like the CFO. Um, but he made the call, they did it and yeah, I, now they have all this compute, um, that they're using for llama three and four and five. Um, and it was prescient to, to, to, to kind of get that compute because now it's very hard to get H100s.

29:22Um, and so, yeah, I don't know. They, they're definitely well resourced. Um, they just, they need to be seen as the leading place for the best talent in the industry to come. And I think that's part of why you see him so out there doing all these interviews with me and others is, I mean, he was open about this with me, you know, that the best people want to work on the biggest problems with the most impact, right? And so he wants Meta to be that place. Yep. And so you mentioned the Gemini thing, and obviously Google has been working behind the scenes to try to clean that up, clean up the structure, right?

29:55They promised structural changes and those structural changes came this week. and there was a number of things that happened. First of all, Sundar Pajai had this like pretty remarkable memo that he sent out to Google and they published it, which means they want the world to see it. It's called Building for Our AI Future. And one of the sort of least noted things that I think is really important is they're moving this responsible AI team and research to Google DeepMind. And Sundar says it's to be closer to where the models are built and scaled. Now, I don't know this for sure, but if I was to take a guess, I think this group had a lot to do with some of like the safety things that were placed into Gemini after the, after it was built within Google DeepMind, at least that's what I've heard and sort of led to this, you know, embarrassing moment for Google where this thing was just like getting everything historically wrong in terms of its image generation.

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30:49So now like that group is going to have a boss in Demis Asabis, the head of Google DeepMind and won't be able to have such a big imprint obviously will do some checks on the product but won't be able to like guide the product before it ships so i thought that was pretty interesting from sundar and then there was another thing that he put it seems like he kind of wrote this in the last uh a few days like as he was like putting this together but he had these four components the shifts in ai were one they also merged like chrome and and hardware and android together but he ends this note uh with this statement called mission first.

31:27And I've never seen this from Sundar and I think it's pretty important. I'm just going to read it. He says, one final note, all the changes referenced above will help us work with greater focus and clarity towards our mission. However, we also need to be more focused in how we work, collaborate, discuss, and even disagree. We have a culture of vibrant, open discussion that enables us to create amazing products and turn great ideas into action. that's important to preserve. But ultimately, we are a workplace and our policies and expectations are clear. This is a business and not a place to act in a way that disrupts co-workers or makes them feel unsafe, to attempt to use the company as a personal platform, or to fight over disruptive issues or debate politics.

32:09This is too important moment as a company for us to be distracted. That's obviously kind of him putting his foot down in terms of all the like the internal political debate that's happened within Google. I'm curious what you think, A, about these changes, the structural changes, and B, this kind of like new tone that Sundar seems to be taking. I don't know, man. I don't know if I agree that it's a new tone. It's fairly normal for him, which is like, I don't know, milk toast, I guess. It's kind of, it feels a little, I know he probably wrote it, but it feels a little written by committee. I know Googlers feel this way, Google employees, when they get memos from him.

32:53I mean, we're skating around why he wrote that, which is that they fired 28 employees. I mean, not skating around, setting up. Well, I just, that's, I mean. Let's talk about it though. That didn't come out of nowhere, right? Right. And like, I thought the more remarkable memo was the one that came out the day before from Google's head of security announcing to the whole company that they fired 28 people, which to my knowledge, for a sit-in protest over Google Cloud's Israel contract, I've never seen anything like that. I don't know if you have in covering tech for as long as we have. I've never seen a tech company fire that many people at once, especially in connection with a protest over something like this.

33:37Definitely was meant to send a message and the way the memo was awarded was very stern and had this warning saying, for those of you basically who are thinking of maybe doing something similar, like this is going to be your fate as well. And there were nine of them arrested to be physically dragged out of the offices they were sitting in a couple of days before. So yeah, Sundar is flicking at that in that memo, which is really about a reorg of parts of the company. but I don't know, man, Google just feels so, I mean, I know you've been covering this as well. Um, they, it feels like so precarious right now.

34:18And so, um, the culture is just very, uh, very tense and, um, a lot of dissenting in the ranks, a lot of frustrations with management at how the layoffs, the rolling layoffs have been handled, the Gemini stuff. Um, The general just kind of slowness around adapting to new technology, the fact that Google invented the transformer, the T in chat GPT, and that they kind of missed this wave and are now playing catch up, even though they have arguably the best research group in the world. it's tough. Sunder's in a really tough place and I think he feels like he's got to get his arms around the rank and file and I think that's part of what that memo was saying but the employees definitely feel more emboldened than ever.

35:13I mean Google's also I mean it's always been a pretty I don't know like bottoms up culture especially when Larry and Sergey were there. And there's been many protests over the years. They got Google to stop working with the Pentagon years ago. But now you've got this pot of all this stuff happening and people already mad about the layoffs and things just feel really heightened. And I don't know. What's your take on it? I mean, I'm going to make the argument. I'm going to push back here and make the argument that this is a new culture for Google. And I think that you can read Sundar's lines as a pretty powerful exclamation of where he wants this company to go.

36:01Now, from the Larry and Sergey days, Google's always been this place for free expression, bring your whole self to work, sort of setting the tone for that in Silicon Valley. And that includes political stuff. I mean, you remember in the leaked video that we have from after the Trump election, the Larry and Sergey especially, I think was up there talking about how devastated he was that Trump was elected. And that was sending a signal to the employee base that Google was a place for, you know, effectively to do exactly what Sundar is saying that you can't do right now, saying that you can't use the company as a personal platform, right?

36:35That's exactly what they were doing. Sergey was doing that after the election and here we are. And now the employees have done it. And I think that for maybe the past, I don't know, seven years, Google has had a tremendous amount of political advocacy happened within the company and trying to use the company for political advocacy. And maybe even to the extent that some people within that Gemini group built their own political views into the product and sort of that backfired in a way. And I think this is a moment where Sundar has said, you know, this has kind of gone too far. And that's why both him and Chris Rakow, his head of security, have to emphasize that it's a place of business.

37:16And in the past where they might have tolerated employees sort of taking over offices and making political statements about Google's projects, they're not doing that anymore. I mean, that's a shift. And you're right to reference this memo from Chris Rakow, the head of security. Here's the paragraph where he really tells people enough is enough. He goes, we are a place of business and every Googler is expected to read our policies and apply them to how they conduct themselves and communicate in our workplace. The overwhelming majority of our employees do the right thing. If you're one of the few who are tempted to think we're going to overlook conduct that violates our policies, think again.

37:55The company takes this extremely seriously and we will continue to apply our longstanding policies to take action against disruptive behavior up to and including termination. I mean, basically what happened is they called the cops on the people that were occupying these offices. offices including the CEO of Google Cloud including yeah Google Cloud CEO is Thomas Kurian's office and they got them arrested and then they fired them and they might have even gone a little too far like there's now some talk about people who were outside the building as part of this protest but not inside the offices might have also been canned but this definitely seems like a shift from the Google we've known under Sundar which would tolerate this stuff and just doesn't seem like it's going to tolerate it anymore so that's my perspective on it I agree with that I guess my point was more just that tonally Sundar is not becoming like on the spectrum of Zuckerberg to, I don't know, pick your most docile CEO imaginable.

38:52I don't think Sundar is getting closer to Zuckerberg. He's definitely putting his foot down, as you said, in the way of just saying, you know, we're not going to allow this stuff. But I don't know, man. I think he hasn't gotten his hands around the company and the cultural backlash there that is so strong. And could maybe be more frank and more take charge. I don't know. This line was buried underneath a long thing about a reorg. You know, it's a good point. So, so yeah, I don't know. Sundar, I'm really curious to see what happens with Google in the next, you know, 12 months because they have so much advantage, strategic advantage that they've built up over the years.

39:37And it's really like theirs for the losing. Yeah. All of this. So yeah, I don't think they're out of the woods yet at all. No, but I do think that this is my perspective is that this is a good thing for the company. And by the way, I think also for the employees, like lots of employees don't want to be distracted by the stuff. And the ones that want to enact politics through the company are going to realize that it's actually not the most effective way to do things. And that the ballot box, just speaking about this this week with some folks who asked me about like, how political stories are going to play out through these companies.

40:06It's actually the ballot box and mainstream political organizing that actually ends up being the most impactful, you know, not trying to do stuff like this within companies. Yeah, I agree with that. I mean, I think there's a place for workers being able to protest things that they disagree with at the company. But at the end of the day, like your ultimate protest is quitting, is taking your effort and your time to another company and not thinking that like you're actually going to be able to change the high level strategic decisions of a multi trillion dollar conglomerate. conglomerate. It's just not going to happen.

40:41I know that they got the Pentagon project canceled. That was a different era. That was the era where Sergey was crying about Trump in front of the whole company. And now we're past that. I think you're totally right to point that out. And this is also just a bigger cultural shift in corporate America that I think is happening. But ultimately, I don't know. Yeah, that's how I feel. I feel like if I really disagree with something my employer is doing, I can push behind the scenes for change, but ultimately my old, what I can do is, is leave. Yeah. And it seems like these employees were surprised they got fired.

41:13And that to me is also surprising because it's like, your job is to, you know, do, do your work for the company, not to sort of take over your executive's offices. And it's also, by the way, it goes to the same thing with this NPR editor, Uri Berliner, who, you know, was suspended for writing this memo about how NPR is too woke and then eventually quit when he didn't like what the CEO said about him. Like, what was your expectation there exactly? Like, you're going to go to another publication and you're going to write about how your publication is too woke and expect to stay employed and like good standing there.

41:46Like, that's also crazy. Media is insane right now, man. I don't, that's, God, I don't know if I can say anything that won't get me in trouble. Yeah, I think there's a lot of, it'd be good for everyone to focus on what their jobs are. I agree with you on that. But it's good to push for change. It's good to push for things you want to stand up for. I'm not saying muzzle yourself, but find the right avenue for it, I guess. I guess there's a lot of misplaced energy. I'm not saying the energy itself is bad. It just seems misplaced. No, the energy itself is democracy. That's like being part of the political process is important.

42:24But I guess my main point is trying to, you know, pull a paycheck from a place that hired you to do one thing. And instead, you know, doing political advocacy is never going to end well for you. And if that's the case, like, maybe that's okay. Like, maybe you can actually go full time and dedicate yourself to the cause. So anyway, let's talk again about how media is crazy and what media should and shouldn't do when we discuss this big debate over Marcus Brownlee, aka MKBHD's negative review of both the Humane pin and Fisker and the backlash that he's gotten for effectively what people say is trying to kill a company.

43:10That's coming up right after this. Did you know your credit card points and miles can lose value to inflation? Credit Card companies often reduce the redemption value of your points and miles. Now, imagine a credit card with rewards that can grow in value. With the Gemini credit card, you can earn Bitcoin or one of over 50 other cryptos instantly with no annual fee. Every swipe at the store or gas pump earns you instant rewards deposited straight to your account. Plus, sign up now for a$200 Bitcoin bonus to kickstart your rewards. Visit Gemini.com slash card today. Check out the link in the description for more information on rates.

43:49Again, if you're looking to invest in Bitcoin but don't know where to start, the Gemini credit card makes it easy. The Gemini credit card is issued by WebBank. In order to qualify for the$200 crypto intro bonus, you must spend$3 ,000 in your first 90 days. Some exclusions apply to instant rewards in which rewards are deposited when the transaction posts. This content is not investment advice and trading crypto involves risk. The Gemini credit card may not be used to make gambling-related purchases. What the hell is going on right now? And why is it happening like this? At Wired, we're obsessed with getting to the bottom of those questions on a daily basis.

44:26And maybe you are too. I'm Katie Drummond, the Global Editorial Director of Wired. And I'm hosting our new podcast series, The Big Interview. Each week, I'll sit down with some of the most interesting, provocative, and influential people who are shaping our right now. Big interview conversations are fun. I want a shark that... That eats the internet. That turns it all off. Unfiltered and unafraid. So in a lot of ways, I try to be an antidote to the unimaginable faucet of reactionary content that you see online, to the best of my ability. Every week, we're going to offer you the ultimate luxury of our times.

45:02Meaning and context. True or false, you, Brian Johnson, the man sitting across from me, one day, at some point, as of yet undefined in the future, you will die. False. Tell me more. Listen to The Big Interview right now in the same place you find Wired's Uncanny Valley podcast. Subscribe or follow wherever you get your podcasts. And we're back here on Big Technology Podcast with Alex Heath. He's the deputy editor of The Verge and he's the author of Command Line. We talked in the first half a little bit about how Facebook and Google have both been trying to develop AI and the cultural challenges they've had.

45:44And now on our front door is another sort of controversy, if you could call it that, surrounding Marcus Brownlee, who is a YouTuber, a reviewer, who has produced two pretty negative reviews in the past year. one about this Fisker car which has effectively kneecapped Fisker it was that bad and then he said that this UMaine pin which is this AI device that we talked about last week that this device was the worst product he'd ever reviewed yet and there was a debate about whether it was appropriate for someone with such a large audience he has millions of I think 12 million followers on YouTube to whether it was appropriate for him to write such a negative review there was this ex-AWS engineer tweeted this tweet that's been dunked on ruthlessly.

46:34I find it distasteful, almost unethical to say this when you have 18 million subscribers. Hard to explain why, but with great reach comes great responsibility, potentially killing someone else's nascent project reeks of carelessness. First, do no harm. So this large debate about whether you know and marques brownlee should be should be you know producing these incredibly negative reviews about products that have like let's be honest have not been good um and it's also interesting because it's like some of this criticism about that's gone to the media oh they're too negative they're out to kill is now like going to youtubers and where does it end are you allowed to criticize at all these days what's been your perspective watching this play out i just laugh man this is so ridiculous like yeah um i do think this whole media cycle around this is because just some a couple tech bros got really mad online and had some viral posts um i don't think most people if you were to seriously ask them do you think reviewers should be positive about products even when they don't feel that they are positive products like i don't think most people would be like, yes, that makes sense.

47:44Like, no, it's actually like, it's Marques's job to honestly review these products. It's why he has such a huge platform. It's why we at The Verge, people trust our reviews. It's because we are honest about our opinions. You know, our David Pierce for us also trashed the humane pin, gave it a four out of 10. That was a fun review. I enjoyed watching that. You gave it a four out of 10. And arguably, I think he wishes he gave it a three out of 10. So yeah, reviews don't kill products. Bad products kill products. And that's always been the case. It will always be the case. And I just thought that post that you read by the former Amazon guy was hilarious.

48:24It shows a complete lack of understanding of what journalism actually is, why people seek it out, why people watch Marquez's reviews. I think he addressed this in a follow-up video, which I thought was very good. But yeah, the Humane, it's a bad product. I mean, they'll figure it out or they won't. And they'll go under. That's like, that's just happened so many times. Like, also, it's not like it shouldn't matter. But Humane has brought a lot of hubris onto this, like, from them. You know, they debuted themselves through a TED talk. They talk very grandiosely about replacing the smartphone. You know, if you're going to set expectations as high as they have, don't be surprised if the product doesn't cut it and you get torn down.

49:17That's like just how it is, you know, and that's not personal. It's just this is a seven, eight hundred dollar hyped gadget that reviewers have an obligation to be honest about. it helps people make purchasing decisions helps the industry move forward make better products um and so yeah if you're mad that mkbhd didn't like the humane pin i mean i i don't know what to tell you well okay but for the sake of argument let me throw this out there right his his headline was the worst product i've ever reviewed or something like that that's his opinion he has he has this platform of 18 million people don't you think he could just do you think that I mean, there's a way to write it as saying it's negative, and there's a way to write it that it may be a kill shot for a company.

50:07I'm just throwing this out there. Let's debate this, because this is effectively the idea behind this AWS engineer's post. It's an illogical argument to think that a review is going to kill a company, because the review is reviewing the product. The product is what is killing a company, if it's bad. So if the product was good, he would have said it was good because he's a good reviewer and it would be fine. Like blaming him for potentially killing a product in the crib is ridiculous because if he was lying, everyone would know it because other reviewers would be saying that the humane pen is great.

50:45You will notice like there are no good reviews of the humane pen. Like find me one. I dare you. So I can't find, um, so knowing that to be true, um, he can't kill humane. Only humane can kill humane or a competitor who makes a better product. So, um, journalists don't take like the Hippocratic oaths, like this, like first do no harm thing was really ridiculous. I miss that in J school. Like we, that's not what we're here to do. We're not doctors and we're not Spider-Man either. So yes, with great, great power comes great responsibility. But your responsibility is to be honest and fair to the companies you cover and to your audience.

51:30And MK saying that this is the worst product I've ever reviewed is honest and fair. He's not saying also like the people humane are horrible, right? He's talking about the product. Do you think he's a journalist? I mean, I don't know. I think the line is blurring a little bit. Yeah, the line is blurring, man. I mean, I would think you would call yourself a journalist. You don't work for a traditional. Oh, I definitely am, for sure. Yeah, you don't work for a newsroom. You don't work for a traditional media brand. Yeah, no, I'm an independent journalist. You're independent. Yeah. He is independent as well.

52:08I think the line gets blurry when money is involved. So when you're reading ads for companies you cover, if you're investing in companies you cover, I think what journalism is versus like commentary is impartiality. Right. And so if you're able to keep impartiality and, you know, he said that in his videos, like my first and only responsibility is to the viewer. And I think that's right. And I think that's why he has such a large audience is because people trust him. If anything, this makes him more credible in terms of the stuff that he says going forward. I think people think he's differential to Tesla or something because he likes the Cybertruck or whatever.

52:45I don't know. I know other people who like the Cybertruck. I know plenty of people who hate it too. But as long as he's being honest and disclosing conflicts. And that's why all this direct to audience stuff with VCs, the all-in guys, people like that. Saying people can be citizen journalists. You can't do that. Like, like really for it to be journalism, it has to be, um, not, I think there has, you have to remove that financial piece of it. You can have opinion, but if you're swayed behind the scenes in ways that influence coverage, then you're just like a commentator or a pundit at best. Um, so as long as like his reviews are sound and he's not, you know, there's not a condition from an advertiser that he has to say a certain, and I don't think he would do that.

53:36then yeah i think he's a journalist yeah um and we have i mean he's interviewing ceos he's interviewing ceos of huge companies and um i don't know it's it's tough when um i don't know there's a lot of conflicts it's a messy thing but i i don't i don't think it's fair to call him not a journalist i guess right we have one comment here that sums it all up which is the horse was already dead. Yeah, that's what I'm saying. Like reviews don't kill products. Bad products kill products. And who knows? Maybe they'll turn it around or maybe they will fold. Maybe they will. That's what makes this fun. All right, Alex, do you want to let people know where to find command line?

54:19Oh, yeah, thanks so much. Yeah, I send it once a week. I think anyone who listens to the show will enjoy it. It's just diverge.com slash command line. All one word is where you can find it and sign up. Part of the interview with Zuck is in there. this week. And yeah, otherwise on the verge, threads, X, all that stuff. But yeah, I really appreciate you having me, Alex. This was fun. Awesome stuff. Thanks so much for coming on. Thanks for the great stories this week. It was fun to read them and especially to speak with you about them. And we hope you come back soon, Alex. Yeah, no, I appreciate it.

54:49All right, everybody. Thank you so much for listening. We will be back on Wednesday with a new show with MG Siegler talking about Apple's AI play. So that'll be a fun one. And of course, We'll be back here next Friday, breaking down the week's news. Until next time, we will see you then on Big Technology Podcast. What the hell is going on right now? And why is it happening like this? At Wired, we're obsessed with getting to the bottom of those questions on a daily basis. And maybe you are too. I'm Katie Drummond, the Global Editorial Director of Wired. And I'm hosting our new podcast series, The Big Interview.

55:27Each week, I'll sit down with some of the most interesting, provocative, and influential people who are shaping our right now. Big interview conversations are fun. I want a shark that... That eats the internet. That turns it all off. Unfiltered and unafraid. So in a lot of ways, I try to be an antidote to the unimaginable faucet of reactionary content that you see online, to the best of my ability. Every week, we're going to offer you the ultimate luxury of our times. Meaning and context. True or false, you, Brian Johnson, the man sitting across from me, one day, at some point, as of yet undefined in the future, you will die.

56:07False. Tell me more. Listen to The Big Interview right now in the same place you find Wired's Uncanny Valley podcast. Subscribe or follow wherever you get your podcasts.

From the publisher

Alex Heath from The Verge is back for our weekly discussion of the latest tech news. We cover 1) Taylor Swift's new album 2) Meta's new Llama 3 release 3) Does conversational AI work in a social media products? 4) Will the value of generative AI be realized in foundational models or products? 5) Zuck's new icon status 6) Bearded Zuck 7) The risks of open sourcing massive AI models 8) Sundar Pichai writes a stern letter to Google employees 9) Google fires 28 employees involved in office takeover protest 10) Is a new Google culture taking hold? 11) Should product reviewers be kinder when products suck.
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