In short
Meta’s consumer AI agent Muse, its early success and marketing, whether it signals “frontier” AI models are unnecessary, and the rise of “dopamine sites” that simulate shopping without delivering goods.
Guests
Ranjan Roy of Margins (podcast co-host/guest). No other guest is named; the episode is primarily a two-host discussion.
Key claims
- Muse hit #1 on the App Store within two weeks and reached 500,000+ users in its first week (250,000+ daily active), with 2M+ prompts.
- Muse can accomplish tasks by using “good enough” models plus connectors to other services, reducing the need for frontier models.
- Meta’s distribution (WhatsApp/Instagram/X) could accelerate adoption, but usage numbers still look niche.
- Alexander Wang’s “anti–human extinction” butthole-themed marketing is framed as distraction-by-absurdity.
- Dopamine sites (South Korea) are shopping-for-feel sites where items don’t arrive.
Notable examples
- Muse booking a New York specialist appointment and unsubscribing from Bank of America mail.
- Instinct agent proactively rebooking a Hilton stay to save $80.
- Muse connectors listed with retailers/commerce/travel brands (e.g., Best Buy, Gap, Fanatics, Walmart, Sephora, Dick’s, Wayfair, Expedia, Shopify, T-Mobile bill check).
- Dopamine site example: browsing and “ordering” luxury items (Patek, Hermes, Tiffany, Cartier) that never arrive.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOMeta's Muse: The Comeback Story
0:22 to 0:49
Discussion on Meta's Muse and its potential impact on AI.
“You know how a mom's bag has everything?”
Meta's Muse: The Comeback Story
1:18 to 2:15
Discussion on Meta's Muse and its potential impact on AI.
“Welcome to Big Technology Podcast Friday edition where we break down the news in our traditional cool-headed and nuanced format.”
Meta Muse App's Features and User Experience
2:15 to 4:28
Exploration of how Muse helps users navigate tasks efficiently.
“I don't even know what word starts with I that would fill that as well.”
Instinct: An Innovative AI Tool
4:28 to 5:54
An overview of the Instinct app and its proactive features.
“My wife was looking to book a specialist appointment in New York.”
Meta's Ambitious Goals and User Adoption
5:54 to 11:21
Analysis of Meta's strategies to boost Muse's adoption and performance.
“But it seems like Meta has latched on to something here.”
Is Meta Back in the AI Game?
11:21 to 14:00
Debate on whether Meta has recovered its status in the AI sector.
“And also the DAUs, like the daily active users, okay, actually, this is later, more recent data from similar web saying that it's reached above 600 ,000, you know, approaching 800 ,000, but still under a million.”
Meta's AI Strategy and Business Potential
14:00 to 16:28
Explore how Meta's AI products could redefine its business model and lead to significant revenues.
“But I admit it was a bit sarcastic and in jest, but I think, oh, they are so back.”
The Rise of Agentic Commerce
16:29 to 18:50
Discuss the concept of agentic commerce and its implications for consumer behavior.
“agentic commerce that kind of everyone has been thinking about or talking about.”
OpenAI vs. Meta: The Consumer Market
18:51 to 22:44
Analyze the competition between OpenAI and Meta in the consumer AI market.
“I think Meta is poised to crack this and they can make it.”
Butthole Marketing: A Unique Approach
22:45 to 26:39
Delve into the unconventional marketing tactics employed by Meta's AI team.
“And mom, if you're listening, probably a good time to hit pause and go do something else because I titled this section Butthole Marketing.”
Show all 22 chapters
Building Trust in AI Systems
26:40 to 28:00
Examine the importance of trust and user comfort in AI interactions.
“And I do think like even the usage of that character.”
Trust and Privacy Concerns with AI
28:00 to 31:32
Discussion on the balance between AI trust and privacy issues.
“Maybe do you want to just give me your cross streets and that'll help.”
Meta's New AI Devices and the Muse Charm
31:32 to 35:05
Exploration of Meta's new Muse devices and their potential social implications.
“Meta debuts dedicated charm device for using Muse AI.”
Challenges of Competing with OpenAI
35:05 to 38:25
Debate on whether Meta can compete with OpenAI using a good-enough AI model.
“Separate, the VR glasses and stuff we can get into.”
Challenges of Competing with OpenAI
40:52 to 41:23
Debate on whether Meta can compete with OpenAI using a good-enough AI model.
“When you need to build up your team to handle the growing chaos at work, Use Indeed Sponsored Jobs.”
AI Model Utilization for Future Development
41:23 to 42:00
Analyzing the effectiveness of AI models and the importance of connectors.
“And we're back here on Big Technology Podcast Friday edition.”
Meta's Muse and AI Connectors
42:00 to 44:44
Explore how Meta's Muse integrates non-frontier models through effective connectors.
“And we're like, all right, let's see if that takes on.”
Impacts of Muse Partnerships
44:44 to 48:41
Discuss the implications of Muse's partnerships for businesses and stock market reactions.
“But, you know, we should talk a little bit about the connectors because basically, you know, they have been tweeting a long list of companies that are going to connect with Muse.”
The Frontier Model Debate
48:41 to 52:36
Analyze the relevance of frontier models in the changing AI landscape and business strategies.
“So it sort of makes I think this plays out like the death of SaaS, where nothing's going to happen immediately or dramatically.”
The Phenomenon of Dopamine Sites
53:01 to 56:00
Discuss the rise of dopamine sites and their implications for consumer behavior.
“This week I placed orders for a$44 ,000 Patek Philippe hand-engraved watch, a$12 ,500 Hermes bag, a$9 ,800 Tiffany diamond ring, and a$7 ,000 Cartier love bracelet and yellow gold.”
Dopamine Sites Discussion
56:00 to 56:48
Exploring the motivations behind dopamine sites and their appeal.
“but then they only do it when a certain critical mass does it.”
Podcast Humor and Engagement
56:48 to 57:25
Hosts engage in light-hearted banter about the podcast and their audience.
“But we're here and we'll hand that dopamine over.”
Transcript
Automatic transcript. May contain errors.0:00Big Technology Podcast:Did Meta pull off AI's biggest comeback? Now that Muse is atop the App Store. And what does Muse's success say about frontier AI models? Do companies actually need them to win? Finally, we'll talk about dopamine sites. What are they? And should we be using them? That's coming up on a Big Technology Podcast Friday edition right after this. This episode is brought to you by PayPal. You know how a mom's bag has everything? Sunscreen? Snacks? A stapler? The new PayPal app is like that, but for your money. Shop, pay, manage your account, and earn rewards all in one place. And with purchase protection on eligible items, biometric security, and pass keys, you're protected at every step.
0:43Download the new PayPal app to get started. See paypal.com slash protection terms. When you need to build up your team to handle the growing chaos at work, use Indeed Sponsored Jobs. It gives your job post the boost it needs to be seen and helps reach people with the right skills, certifications, and more. Spend less time searching and more time actually interviewing candidates who check all your boxes. Listeners of this show will get a$75 sponsored job credit at Indeed.com slash podcast. That's Indeed.com slash podcast. Terms and conditions apply. Need a hiring hero? This is a job for Indeed sponsored jobs.
1:18Big Technology Podcast:Welcome to Big Technology Podcast Friday edition where we break down the news in our traditional cool-headed and nuanced format. Matt, we have a great show for you today. We're going to go deep into the success, or is it a success, of Meta's Muse and talk about whether this is something that will end up being the biggest story in AI this year and whether Meta is actually back. We're also going to talk about whether Meta's ability to build Muse on non-frontier models is a threat to the frontier. And finally, we're going to talk about dopamine sites, which are sites where you basically shop for things, but it's just about the experience.
1:51Big Technology Podcast:You hit checkout and the items don't come, and it's just for that dopamine hit. Joining us as always on Friday to do it is Ranjan Roy of Margins. Ranjan, great to see you. I am so excited that we're not talking about human extinction this week, and we're talking about the latest in AI products, too, and not even models. We'll talk about models a little bit, I believe, at the end, but we're talking about it's all the product is here, the product is back, and are you muse-pilled, Alex? I was about to say, you know, we've been big boys, we've been clawed heads we've been chat chaps maybe i don't know but are we are we uh are we muse men is that what we are we are muse mates i don't know what's muse you know like metamates no no it's uh that's letting them to define the the um persona too much i i think it's got to be either musees or muse men but i'm willing to hear the argument for muse mates musees i like it's like newsies?
2:45Are we musies? Okay, let's definitely get into it. I'm at instinct. I don't even know what word starts with I that would fill that as well. But muse and instinct, the last few weeks have blown my mind and I'm excited to talk about it.
3:00Big Technology Podcast:Yeah, okay. So let's talk about so. So, you know, as the world has been distracted by AI, you know, basically threatening to extinct humanity, there's been a rise of these personal agents and they're actually starting to work well. And Instinct is one of them where you can basically use AI to go out and do things for you and you communicate with it via your messaging app. And then, of course, over the past couple of weeks since the beginning of the month, Meta has released this app called Muse, which goes out and takes action for you. And it's a consumer version of a lot of these enterprise tools that we've been seeing.
3:33Big Technology Podcast:And it's doing pretty well. This is from the Wall Street Journal. Meta shows AI agents aren't just for business anymore. Early signs of success for Meta's new consumer-focused AI agent are helping prove that AI agents aren't just the hottest thing in business technology. They may finally be gaining steam among consumers, too. Just two weeks after Meta released the agent called Muse, the app to access it, reached number one in the App Store. And then over the weekend, X was filled with posts by people praising the new agent. Shares in Meta stock even jumped 11 % on Monday, the biggest one-day gain since April 2025 and its highest close.
4:08Big Technology Podcast:since October. So the success of Muse were basically like you can go out and you can use it and ask it to do things for you. And it takes another step than your traditional Claude Code or ChatGPT Codex. I'll just give one example. And this is kind of how I became a Musey this week. My wife was looking to book a specialist appointment in New York. And she was doing the traditional thing of like log on to the website and go through all the phone numbers, you know, make phone calls and try to find out, you know, when the next appointment is. And in New York, it's just impossible to get a specialist appointment.
4:47Big Technology Podcast:So the only appointment she was finding were months out. So I was like, all right, this is a job for Muse. I told Muse what our health care is and to go find an appointment for this particular specialist in New York, nights and weekends, you know, preferred. So she didn't have to take time off for work. and Muse went out and came back with a list of providers. I asked for their phone numbers in the Google Maps and it came back with a list of their phone numbers in Google Maps. I copied and pasted it from the app, dropped it into my wife's WhatsApp, and the next day she had an appointment with the first specialist on the list that Muse recommended.
5:22Big Technology Podcast:So it's able to go through and take this arduous work and this sort of the most annoying parts of the internet and actually get stuff done for you. I also had it unsubscribe. This person who'd been getting Bank of America mail for years in my apartment, and I just didn't have the time to go to Bank of America and ask them to unsubscribe. And I said, all right, I'm going to just take a photo of the letter, hand it to Muse and see what Muse can do. And Muse was able to figure it out. Now, it's basically effectively a refined version of Open Claw, which was all the rage just a few months ago. But it seems like Meta has latched on to something here.
5:57Big Technology Podcast:Your thoughts, Arjan? John. Okay. I have a lot of thoughts on this one. I think I wanted to start with, as you said, and even as this article is alluding to exactly, this idea that AI agents, the things that we have seen, the things that I get to work on at Writer for enterprise and ask AI to go do something and have it take multiple steps, not having to specify these are the exact steps I want you to take, but actually defining the outcome and just letting the AI go do it. So I think, to me, that has been seeing that in the consumer setting is actually amazing. And more people getting to feel that magic.
6:37And I'll tell you my instinct story in just a minute. And actually, let me get into the instinct story. I don't know. Instinct influencers? Instinct?
6:47Big Technology Podcast:I was going to call it an invertebrate, but I don't think that's very nice. That doesn't even work either. That's a tough one. But what it did for me, so I'm going to St. Louis this weekend. It kind of does work. But okay, fine. Invertebrates. Okay. Actually, all right, we're going to stick with that one then. Now we're forced to stick instinct invertebrates. You know how you give a spine to the agent? I don't know. Okay, well, you'll tell your story. I'll workshop the fanning for it. Workshop while I'm going, yeah. So I am going to St. Louis, actually leaving in a few hours for a family event.
7:21I had booked on booking.com, a Hilton hotel for the weekend. My uncle, I totally missed the email, sent an email with a family block code in it. Instinct actually, without me asking it to do this, suddenly just pops up and is like, texts me, oh, by the way, I just saw your uncle sent a family block. It's actually going to be$80 cheaper. You have 24 hours left to cancel your booking.com booking. And do you want me to go do this? Give me your credit card, which I did. And it literally just went, canceled the original booking, created the new one. That proactivity is something that even in most enterprise AI hasn't existed yet.
8:08Because, and I think in enterprise, the bar is always going to be higher where it's actually like, go take the action without me even specifying or asking it. But to me, that was this really magical moment because I have gotten to see for months now, go do multi-step complex work and get a good output. I'm like pretty used to that right now. But this agent going and without me even thinking about it, actually coming back and saying, look it, I can save you some money right now. Do you want me to do it? And then going and doing it after I say yes. that was big. Like I have not had that level of experience with AI to date.
8:49Big Technology Podcast:And, you know, we talked in the past about how travel is a good benchmark because the cost for it getting something wrong is, it can be big, but it's usually manageable, right? It's not going to ruin your life. And so like handing it these tasks is actually really good. I know, I know. For long-time listeners, you know, I have often ranted about how everyone, whenever they talk about that agentic uses travel as the kind of benchmark or example. And I've said I don't like that. And here I am. But you're right. I like your thesis that travel, yeah, there is consequences. But actually relative to other things, it's actually slightly lower.
9:28It can always be fixed as necessary. So, yeah, here I am having a magic travel agentic moment.
9:36Big Technology Podcast:And once it proves itself on travel, then it can, you know, you sort of start to trust it with other things. Now, you know, we do promise nuance in this show. So I'm going to pour a little bit of cold water over, you know, this idea that, you know, Muse is this overnight success. It's not really used by that many people. And Meta has been doing a full court push to try to get it in the hands of just about all the 3 billion of its users, you know, pushing on WhatsApp, pushing on Instagram, doing the most unhinged crazy campaign on X. at the hands of Alexander Wang, its head of AI. I don't know if that's a campaign.
10:16I think that's just Alexander Wang. So we're going to put a pin in that because I do have a take here.
10:21Big Technology Podcast:All right, all right. Okay, but let's talk about at least usage. And I'm curious what you think about these numbers. The information says Meta's Muse surpassed 500 ,000 users after its first week. It has, sorry, Meta's new personal AI agent, Muse, had more than 500 ,000 people try it out roughly a week after launch, including more than 250 ,000 daily active users. Users have also submitted more than 2 million prompts. That doesn't sound like a lot to me, given the scale of Meta. Meta has been pushing this to 3 billion people, or maybe a good section of them. 500 ,000 people try it and 2 million prompts.
11:00Big Technology Podcast:That's 4 prompts per person. 250 ,000 daily active users feels pretty small to me. Actually, it makes me kind of surprised that it's at the top of the App Store, given that the App Store has so many five-star reviews. It looks like people really do love it. So they've built a good product, but it's not taken off in a crazy way. And also the DAUs, like the daily active users, okay, actually, this is later, more recent data from similar web saying that it's reached above 600 ,000, you know, approaching 800 ,000, but still under a million. I don't know. Maybe I've become so, you know, desensitized to these things that like I think the numbers should be bigger.
11:42Big Technology Podcast:But what do you think about this? Is it basically my question is, is it a niche use case or is this just the very beginning here? I it's that is the question, right? And I mean, yeah, I don't know. I like, I've really thought about it because I'm sitting here, I'm like, freaking out. This is amazing. But is this actually going to catch on? And you're right, like Meta on Instagram, it's showing up right at the top. WhatsApp, they're trying to push it. I mean, they, Meta is able to control human behavior at global scale better than any other system or service in the history of mankind. So they should be able to crank out better numbers.
12:20But maybe the generous explanation is they recognize that this is a product under development and that pushing it too hard within their app ecosystem actually could be a mistake because if people's first experiences are not good, then it's not going to last. It's not going to stick. That converting people to personal agents is a big hurdle. So first, let X get Muse-pilled, let Alexander Wang go ham, let all these kind of things happen within us, our listeners probably, but not moving out to just my mom and everyone else. I think maybe they are being kind of methodical about it.
13:08Big Technology Podcast:Maybe, but it doesn't really seem like it. It seems like they're going all out for it. In fact, that, you know, at Connect this week, which is Meta's developer conference, you know, Mark or their VR conference, they all blend together. Mark Zuckerberg said it's going to Muse will be the centerpiece of the company. So I think they really think they have something here, which leads me to this question, which I think we have to reckon with. We've basically written off Meta's AI effort for months now. Is Meta back? Oh, I mean, I was trying to find the transcript. I think it was in April. we were half choking, but we were like, we were going through like who's on top of the AI world.
13:46And I remember we both said, is there this kind of off chance that by the fall, Mark Zuckerberg will be king of the AI world, will be American flag on the hydrofoil Mark Zuckerberg again? Yes.
14:02Big Technology Podcast:Yes, those were your words. Exactly. Yeah, yeah, yeah. No, no, I know. But I admit it was a bit sarcastic and in jest, but I think, oh, they are so back. They are, I mean, they are more back than a lot of people, the Amazons of the world have ever even been in the game. So yes, 100%. Yeah, I mean, he's right on time. Yeah, well, I think it's interesting because if you assume that AI will continue to progress and that there will continue to be more demand for AI products, then Meta's in kind of a can't-lose place. I can't believe I'm actually saying this. If Meta's products fail, Meta's going to have a boatload of data centers, multiple boatloads of data centers to lease out to OpenAI and Anthropic, you know help them meet their demand so it can become an infrastructure player and in fact you'll recall before Muse a lot of people were calling for Meta to basically give up on developing AI products and just become you know an AI hyperscaler and it still has that ability in its back pocket and that could be a very good business and so if this fails Meta has that to fall back on good business so Meta now has an AI business if this succeeds Meta has a crazy business because if you think about the way that you make money from Muse, oh boy, it might be one of the best businesses ever created on the internet.
15:24Big Technology Podcast:First of all, there's subscription, right? So for the heavy users, Meta is going to charge them to have extra Muse usage. So you're going to get paid directly by the users. Then there's advertising, right? The intent signals in this thing are off the charts. Like you're having Muse go out and do stuff for you, right? For advertisers, you want to get as close to the action as you can and Muse is the action. So there's a possibility to charge pretty high premiums on ad rates. And then finally, there's the fact that Meta, and we'll talk about the connectors, it's connecting to everything. So Meta becomes a demand channel for things like Expedia and Spotify.
16:06Big Technology Podcast:And you know what it says? All right, you want me to funnel the billions of Muse users demand to you? We're going to have to take a little bit of a transaction fee for every time someone completes a purchase on your site. So this is an insane business in the making if it takes off. But again, just to caveat, we're far from that, but it's definitely got great potential if it works and if it doesn't work. Okay. So I came into this conversation and I actually do believe this is the beginning of agentic commerce that kind of everyone has been thinking about or talking about. Again, And this is like square in my world.
16:41And it's been this ongoing debate. Will people use agents to buy things? Whether it's autonomous or whether it's helping guide you through the entire shopping process, it's done. Like it's already, this is the experience. Already asking it to go search multiple sites. Here is how something fits me and go find other comparable things. And if I want to give it my credit card, which I have given instinct, I have not given meta yet. And we'll get into that around connectors and trust. But I do think this is the beginning of agentic commerce and like people shopping in this environment and this UI more.
17:20What I do still wonder about is the advertising because I agree this just feels like, oh, my God, like they are going to advertise the shit out of this platform. And like you're right, super high intent. They already have the greatest ad infrastructure and ecosystem in the world. Like, this is going to be gold. But no one has cracked advertising in chat-based UI, AI yet. Like, ChatGPT has certainly given little tries here and there. Google.
17:54Big Technology Podcast:Wouldn't you trust Meta to be the one that cracks it? Like, of all the companies, wouldn't Meta be the one that has the best opportunity or the best chance? Yes. Yeah, 100%. Okay. Actually, it is amazing to me, to their credit, like everyone I know has completely dissolved the line between an advertisement and a post on Instagram. Like there's no, there's zero understanding or care. Was this an ad or was this, because to the credit, it is so on point, personalized, relevant, what you want to see. And the creative is good. And the creative is good. The creative is very good. Okay. So, yes. If anyone can crack it, surely it's Meta over ChatGPT.
18:43Google. Oh, and I definitely want to get into where is Google on all this. But yes. Yes. Okay. You're right. You got me, Meta. I think Meta is poised to crack this and they can make it. Subscriptions, I don't know.
18:57Big Technology Podcast:So, there is the free tier. There's the power plan, which is$20 per month for 500 million Muse tokens delivered weekly. And then there's the max plan, which is 100 million per month for 3 billion Muse tokens delivered weekly. Okay. I don't know how that will be adopted or won't be adopted, but at least it's there. Well, actually, and maybe it is almost a check against people. basically if they're giving this out completely for free, people just moving over all their work in other systems and just melting tokens within Muse and Meta and having them pay for it, maybe it's kind of a hedge against that.
19:39But I still don't think that's going to be the main value for Meta in this. I think it might be a nice to have, but I think they have to crack, this is advertising, this is commerce. or other actions, lead gen, et cetera.
19:57Big Technology Podcast:But do you think - Yeah, look, three spokes. So three different potential businesses. Go ahead. Well, actually, no, no, go, because then I want to get into the trust and connectors side of it. Okay. So I think at this point, the fact that we haven't talked about open AI is wild. Because as much as this is a meta story, this is an open AI story. And I thought about you a lot as I've been trying to figure out what's going on here. How has Meta been able to do this? And you've said in the past that OpenAI made a mistake by doubling down on enterprise. And what it really should have done is take the fact that it has this consumer product that people really like, which is ChatGPT, which has a billion users, and keep basically hammering this home and trying to own that consumer experience.
20:49Big Technology Podcast:And they got beat here by Meta. They did. Now, I expect them to answer, and I think it'll be a popular answer. And I think people will trust that a lot more. But this is, I think, as much an open AI story as it is a meta story. Okay, you're right. They had the moment, and again, I want to get into Google too, because where the hell are you, Google? None of this works without access to Gmail and Google Calendar and stuff like that. But I think OpenAI, actually, they will respond. They will clearly. I mean, I think there's been a lot of allusion to the idea that their personal agent that's going to do this kind of thing is going to be coming out soon.
21:29But you're right. They doubled down on the enterprise. Their chief revenue officer, Denise Dresser, left after seven months. They've had kind of total turmoil on that side. and did they lose the consumer? And again, when Meta comes at the consumer, God help whatever company is trying to get in their way. So I think you're right. This is especially ahead of the IPO and kind of coming up with a clear story. This cuts so heavily into any kind of chat GPT consumer story that if they're going to fall back on that, this is going to really cut into that. Right.
22:12Big Technology Podcast:And you would think that since OpenAI has better models and that's undisputed, that they'd be able to come back in and challenge Meta in a serious way and build a better product. But, and I think we're going to get to this in a bit, you know, that is not guaranteed. And this release has showed us that. So hold that thought for a moment because, you know, I think before we move past Meta, we need to talk about the marketing that Alexander Wang, the head of Meta's AI lab or the super intelligence lab that they have over there, you know, in Menlo Park, we need to talk about the marketing he's been doing.
22:45Big Technology Podcast:And the marketing has been unhinged. And mom, if you're listening, probably a good time to hit pause and go do something else because I titled this section Butthole Marketing. And it kind of all began where somebody created a chart of AI logos that don't look like buttholes. And it has the Grok logo, the Gemini logo, the DeepMind logo, the Microsoft Copilot logo, the Claude logo, and the ChatGPT logo. And all of them get a zero because in this user's imagination, all these logos do look like buttholes. but Muse is a squiggle and so it gets a one because it does not look like one and and Alexander Wang has really really run with this he's he's tweeted it and said first of all he said state-of-the-art motherfuckers then he tweeted it and with the logo and said you cannot out anti-butthole me which is like this is the leader for major AI lab that is interesting then it got it got even more disturbing, shall we say, because, you know, the muse mascot, which is now beloved on the internet, kind of looks like a fluffy labubu.
24:00Big Technology Podcast:I think that's the best way to put it. And what Alexander Wang has done and encouraged the internet to do, he has sexualized the labubu, the muse labubu, as is, as this butthole discourse has taken, taken off. So for instance, he put a picture up of, you know, the muse mascot doing that famous Kim Kardashian magazine cover where she sprays champagne and it arcs over her and splashes off of her butt. He amplified a picture of himself and Mark Zuckerberg and the muse mascot all showing their butts to the camera. And then Ranjan, you seized on this. They announced a partnership with Box with a normal graphic.
Read the full transcript
24:46Big Technology Podcast:and Alexander Wang, the head of Meta's AI Lab wrote, weird that this is the graphic that the partnerships team told me we were going with and it is a picture of the Muselaboo-boo leaning over a box box and flirtatiously showing its butt to the camera and I can't believe I have to do this but this is an important segment. Keep going, keep going. This is butthole discourse and reporting on butthole discourse is why people come to the big technology podcast. Okay. And so I, in my naive sense, tweeted this and said, why are they sexualizing Labubu? And I think I have an answer. What is your answer?
25:31What's the theory here?
25:33Big Technology Podcast:This is my real investigative reporting moment here on Big Technology Podcast. Think about what's been going on in all the other AI labs. How they've told you AI is going to take your job. AI is going to kill you. AI is an imminent threat. AI will escape. If you're coming out and trying to position yourself against those labs, what would you want to do? You'd want to have the marketing as far away from that as possible. And nothing could be farther away from AI may kill you than the Muse Labubu mascot leaning over an Enterprise AI logo with heart emojis showing its butt to the camera. And I think this is what's going on.
26:20Big Technology Podcast:They are intentionally going as silly and as absurd as they can to show you that they're not going to participate in the end of the world discourse. And there's nothing to fear here. And I think it might actually be effective sort of anti-consensus marketing. Okay. Okay. See, I agree overall. And I do think like even the usage of that character. And I had actually before Alexander Wang started going off like that, I had said something about the character feels unsettling almost because it's too cute. And like you just feel something's going to be off and certainly things are off. But, okay, I like this idea, and I do think overall that is the idea of distract and move away from human extinction into just kind of absurd and cute.
27:13My thing is, so to Meta's credit, one of the more, and even the way Instinct speaks to you, the way Mew speaks to you, they've really nailed the voice. like it's like not clawed I mean clawed the last couple of models just speaks to you like it's like some obnoxious PhD professor I don't know like what is the most like obnoxious type of personality you can actually listen to and that's the way it speaks to you versus I mean muse it's literally like oh yeah hey quick heads up your flight just got a notification it might uh like it's literally someone just kind of chatting with you but to their credit to I actually was like oh how long for me to drive from my house to the airport.
27:57And it actually was like, I don't, hey, I don't have your address. That's okay though. Maybe do you want to just give me your cross streets and that'll help. Like they know people are, they've built this around people being a little bit leery of giving Facebook your data, your life. And I've connected my Gmail to Muse. I've not connected any kind of credit card instinct. I've given credit card info. I'm still like trying to decide what my comfort level is overall on in this. But what I don't get is they have to build trust. The more you give to these systems, the better they will perform, the more valuable they will be.
28:37If they like, how old is Alexander Wayne? 25, six, something like that. Like if you have a 25-year-old multi-billionaire hyper-sexualizing a little la boo-boo and then you're looking at it and you're some kind of normie, which probably they're just not even seeing that, I guess. But if that becomes more of a story, this is the person you are going to give your life away to and trust to have AI go do stuff for you. I think that's a bad play. I don't think that's – if that's the distraction from human extinction, just keep it cute, the Tamagotchi, Muse charm, Zuckerberg. That stuff's good, but like this is a little creepy and like, I don't know.
29:26You don't think it's a little – does it build trust?
29:31Big Technology Podcast:I'm not saying it's going to work. I'm not saying it's necessarily smart, but I am saying that when you're talking about – you said like, all right, you're talking about the end of the world. You're not talking about failing businesses. I think when you're looking at these absurd memes that Wang is tweeting, and by the way, he's 29, you're not looking at, you're not thinking about the existential threat that AI can lead to. It's sort of the, it is the opposite of that. So I think that is the strategy. I don't know if it's going to work. But I certainly think that in the back of their minds, they're thinking, you know, the more absurd we can be, the more we're sort of poking at this end of the world narrative.
30:14Big Technology Podcast:And anti-marketing against it. No, no. The more we're talking about this, even kind of that argument, I am asking that to kind of try to take a bit of control over this. And I hate traditional corporate PR communications type things. But, like, again, going back to just you are asking for the trust of people. if people the average person who is not kind of like a shit poster 20-something male on x is going to start hearing about or seeing this kind of stuff it's still i i have to imagine that would make people much more uncomfortable because just thinking about like it actually moves the conversation away from agents are going to lead to human extinction back to the much more mundane but real, oh, wait, weird tech people are going to take all my data and use it to monetize themselves and give away and steal my privacy, which is the worst conversation Meta ever wants to be in.
31:16So you got a good product. Let it run. Let it run.
31:20Big Technology Podcast:You know, we do talk a lot about marketing on this show, and maybe just a lot of it is bad marketing. So you mentioned the Tamagotchi. We should talk about it because it's not only the agent. There is a device as well. It looks like a Tamagotchi. This is from Bloomberg. Meta debuts dedicated charm device for using Muse AI. Meta platforms unveiled a palm size dedicated gadget for using Muse, the company's popular new artificial intelligence assistant, pushing deeper into the AI devices market with a surprise announcement. The product was born out of the company's new design lab, led by Apple's former interface design chief, Alan Dye, and its super intelligence AI group.
31:58Big Technology Podcast:It's called the Muse Charm. It looks like a Tamagotchi, the digital pet from the 90s. It has a roughly two-inch display and runs an operating system designed to bring Muse to life on its own hardware. It's also kind of cute, right? You just kind of hold it and there's like a little Muse avatar there and I guess it can get stuff done for you. I don't know what's your reaction this I I tweeted about it I was like well what do you what well who's going to be the brave one in their social circle to break out the muse muse buddy first and it's certainly like it's some of these devices like Apple Vision Pro for instance you know they seem cool in the demo and and they do cool things but there is a weird social element to it the same thing that had the Google glasses I don't know if you're sitting at a table and somebody breaks out the MuseBuddy and asks it to call it an Uber.
32:51Big Technology Podcast:I don't know. Are they the cool person in the group, or do they not get an invite to dinner the next time? What do you think? Well, also, what is the Venn diagram between people who like cute Tamagotchi-type stuff and early adopters of personal AI agentic hardware? Maybe it's— We'll find out. There's some overlap. We will find out. So, okay. In terms of Meta being back, I have to say, So the one, any experimentation on form factors of hardware, I am excited by. Even the Rabbit R1, rest in peace, the Humane pin, we talked about all these a lot. Someone is going to crack a new form factor. Anything that moves us away from just looking at our phones that are rectangular blocks and maybe foldable rectangular blocks.
33:39But still, I'm excited. So I love that Meta is trying. But even bigger to me, actually, I think the audio-only glasses, this is really interesting. Like I actually was close to putting in the pre-order. I might go put it in this weekend. So I have the Meta Ray-Bans. You do too. We've talked about it a lot. They were great for photos and video, especially like on vacation, walking around, walk around New York City. They were pretty good at listening to audio. But meta AI was effectively useless on them. Now the idea, so obviously there's been plenty of backlash in fairness to, even though I do love the camera and I use it responsibly of people being creeped out by the camera.
34:26If Muse can translate into an audio only interface well for how good it is on the phone, I mean, audio only AI glasses become huge. Like I still can't even start to think about if that becomes a form factor that you're just walking along. Again, that proactivity that you're walking along, suddenly it's like, oh, wait, American Airlines just sent an email that because of the storms there might be a delay. That's massive. And to have that directly on your face with no creepiness of a camera. So to me, that's the biggest part of the whole hardware announcement. Separate, the VR glasses and stuff we can get into.
35:08But I think audio-only Ray-Bans is big.
35:12Big Technology Podcast:Yeah, I think it is. It is. And they've been called the pervert glasses, and I think they need to reverse that narrative. So that's one step to do that. That's okay. Are you going to buy that, the camera-free glasses? And are you going to buy a Muse Tamagotchi? I will buy the camera-free glasses, audio-only. I think I have to. I'm committing to that now. No, I'm not going to get a Tamagotchi. I'm like, I don't know. That's too much. And again, I can never look at that thing the same after what Alexander Wang did to that poor little labubu. It's like it's weird. He's still doing it. It's still going.
35:50It's weird. It's like you can't only look at it. But, oh, God. Just leave it alone, Alexander Wang.
35:58Big Technology Podcast:Wow. I'm glad we spoke about this. Yeah. Strong emotions on you. Someone tweeted, Tom, I got your data. I thought that was funny. I mean, they have to not fall down that path of like this is one big data stealing story. That's the only risk they have to leading in this race. Like otherwise, they're going to push this. Actually, do you know what this made me think about though? On one hand, their distribution advantage makes me convinced. Obviously, they're going to win. They're just going to push this out to everyone. But have you been on threads recently? Because that was their last creative product that should be dominant.
36:47And have you been on threads at all?
36:50Big Technology Podcast:No, I'm only on threads when Instagram basically makes me go there, but the incessant notifications that I need to be on threads. Yeah. I was wondering, that actually showed me that you can, will Muse end up like threads where they have a distribution advantage? They're going to get some number of people who are interested in that kind. It's the same reason Twitter never actually grew or X in terms of overall user numbers. It's because there's only weirdos like us that love to spend time on it. and like Threads, the TAM was not as big. So yeah, that's what I was definitely wondering. Is that an ominous potential signal for where Muse ends up?
37:38Big Technology Podcast:Well, I don't know. I mean, basically the question is the competition. Like with Threads, like Threads is bigger than X, but it's also like the size of X is not what matters. It's the influence. And it's hard to argue that Threads is 1 20th as influential as X. So I'm not 100 % sure. But I think we should, you know, the interesting thing here for me is that Meta was able to build this Muse product with an inferior model. And what does it mean for OpenAI's ability to compete with it, even though, like, OpenAI has better models? You know, are those better models going to make a difference? And, you know, going back to what we spoke about last week, if you can build good enough or good AI products with standard models, do you really need the frontier?
38:24Big Technology Podcast:So we're going to talk about that when we come back after the break. Before we go to the break, a word of thanks to you, our audience. Last week, we talked a little bit about how the pedants were owning our reviews. And of course, like when we're going out to try to interview somebody like Jeff Hinton or Demis Asabas and like the, you know, the front page of the show is a bunch of like one star pedantic complaints. It becomes harder to have, you know, to to book these interviews. And of course, like the show gets worse. So we knew that there was a lot of people who liked the show and just asked you to express it.
38:58Big Technology Podcast:And boy, did you answer the call last week? And, you know, it takes about like 30 five star reviews to wash out one. And it looks like we got that and more. So you're the best audience in the world. Really believe that. And just so thrilled that you responded the way you did after we asked for some five-star reviews last week. So thank you. I'll leave it alone for as long as I can. And just appreciate you all for doing that. All right. We'll be back right after this. This episode is brought to you by PayPal. You know how a mom's bag has everything? Sunscreen? Snacks? A stapler? The new PayPal app is like that, but for your money.
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41:23Big Technology Podcast:And we're back here on Big Technology Podcast Friday edition. joined as always by Ranjan Roy of Margins. All right, Ranjan. So before we get into the fact that, or maybe this all connects, right? I was going to say before we get into the fact that Meta was able to build Muse with an inferior model to what OpenAI has, and they have, and so we'll talk about the implications there. But one of the interesting things that came through my feed, just to go all harness hive here was somebody tweeted it's it's not the harness that it's the harness that matters not the model with the picture of like the guy in the old old time meeting trying to stand up and make a point and instead of the guy's face there's the muse labubu face there which is g-rated so we can show it but but um the thing that's interesting is what meta did here was they took a good enough model right because we've seen all the benchmarks We're like the meta models and the Grok models were chasing the frontier at a lower cost.
42:28Big Technology Podcast:And we're like, all right, let's see if that takes on. But what they were able to do is use that model, which was not the frontier model, and then hook it in to all these different services via connectors. And that has in turn made a very useful product without having to use frontier AI intelligence. So you were right. It was all about the harness and they're doing work. So talk a little bit about what you think that says about the future of AI and how important these connectors are. I'm glad we are saying this. My only quip with that tweet is that's kind of the confess your unpopular opinion meme framework.
43:12And it's not an unpopular opinion. I've been saying this. Others have been saying this. And again, I have seen this firsthand at Reiter in terms of our own foundation models that are not at the frontier but are advanced, but the harness and the product and how everything connects to other systems data for a while now. So I think I've had an advantage in terms of why that should work and what we're seeing right now. But maybe to try to be nuanced about it, there's two questions right here. Do you need that level of connectivity, tool definition, overall data, how you handle memory, compute, like to make Muse work?
43:54The frontier model argument has always been that still over time, like frontier models will subsume all of that infrastructure and just be able to do it without most of that infrastructure. So I think – I don't know. It's still relatively open. But I'm very glad that like – it is – like no one is talking about what models it's running on, Muse is running on. And I love that. We're only talking about not even – the harness is good. It's the product in the end. So I've always been harness side team product and it's finally getting some recognition.
44:34Big Technology Podcast:So it's a big win for Ron John's side. Now, I would argue the models have gotten to the point where this is possible, and therefore they are able to use these harnesses and connectors. But, you know, we should talk a little bit about the connectors because basically, you know, they have been tweeting a long list of companies that are going to connect with Muse. Things like Best Buy and Gap and Fanatics and Walmart, Sephora, Dick's Sporting Goods, Wayfair. I've mentioned before, Expedia, Shopify has connected with it. So talk a little bit about what added functionality that I think T-Mobile, I used it with T-Mobile this week to check on my phone bill.
45:13Big Technology Podcast:What do these connectors do and why are they important? Yeah, I think it is really important on two sides. There's the agentic commerce side. But again, this is where announcing all these partnerships means these companies are going to be pushing direct feeds into Muse rather than it having to go use web search slash computer use to try to log in to try to get to your find different items. So I think that's going to be very interesting. Trying to replicate the activity that would take place in a dedicated iOS app but directly within the Muse app and ecosystem is very interesting. I think there is something too.
45:53It is still clunky. It's gotten a lot better of logging into T-Mobile via some kind of web browser takeover. Now being able to do that kind of work, I think gets very interesting. But to me, the most interesting tension here is, and there was a lot of chatter around this this week, it's so much of so many businesses is built around consumer lack of inertia. like customer i mean t-mobile i'm sure like do they want to have you be able to go in and be like actually explain to me that five-page pdf phone bill that i've never quite understood and never took the time to upload into chat gpt and go consume a comparison shop and tell me how i can save money and get find a better plan like this is gonna be there's a i mean this is what a lot of people, Expedia.
46:50Expedia does not actually own the inventory. Expedia is a price comparison engine that then will lead out and make money off the lead gen to the travel site. So does that start to go away? It's actually interesting to me that these companies are jumping into these partnerships because I actually think this disintermediates a lot of existing businesses. This actually changes a lot of businesses that have been built off people forgetting to unsubscribe or whatever else. So to me, these partnerships, I get it. You're trying to look cool and add it to some magenta commerce press earnings call or something.
47:30I don't know. But I still think it's not good for a lot of these businesses.
47:35Big Technology Podcast:Yeah, and it was interesting because there was initial joy when this came out when these companies were connecting with Muse. And the stock market really reacted to it. Like they sent Shopify up. They sent, I think, Instacart up. They sent Expedia up. And then all these companies, maybe outside of Shopify, gave up their gains like immediately. And there's a chart that's been making its way around X called the Muse Sell-Off Travel Aggregators versus Meta. And you've seen Meta up, you know, 20 % since August 25th. And who's down? It's Uber, DoorDash, Expedia, TripAdvisor, Instacart, Airbnb, and the list goes on.
48:14Big Technology Podcast:And it's almost proportional to the gains that Meta has had, the losses that these companies had. And I think that's actually, you know, I was thinking this week, you know, do you give these companies credit for playing ball with Muse? Because it's going to basically like, even if Muse doesn't take off, this is going to be a thing most likely. And so they're going to make the decisions they make now will definitely influence how they operate in the future. So do you give them credit or do you say, you know, they're probably toast. And I agree with you. I think the rise of, you know, apps like Muse, you know, they become, they become threats to these platforms because they basically perform like a app like Muse will perform the function that something like Expedia did, where Expedia used to be the agent where it would go to every website, every like travel site and find you the hotel or find you the flight.
49:03Big Technology Podcast:Now Muse can do that. So it sort of makes I think this plays out like the death of SaaS, where nothing's going to happen immediately or dramatically. But I do think there's a strong parallel between the idea that, like, enterprise agentic AI is going to kill off SaaS, which I still believe over time. I think this does any kind of, like, non-inventory owning marketplace, sorry, not, like, effectively agent, as you said, is severely under threat. And if it's not Muse, it could be Instinct. It could be Google releases something. There's like all those services. Whoever wins in that race or if there's multiple players, they do the same work that the Expedias of the world have done.
49:47But I mean, yeah, commerce is definitely going to change. I think that's a fair thing to say. Okay.
49:56Big Technology Podcast:So before we move on from this, I need to ask you, what does this say about Frontier Labs in general? right because if meta was able to build muse with a non-frontier model with the harness and connectors do you need frontier labs to do most things and it goes back to our discussion from last week about the the chart we brought up from the ramp economics lab where frontier model usage was 53 percent of all ai spent august 2nd it dropped down to 45 percent of all ai spent september six now it's gone up and down right it's at its moment but the thing that i found most interesting was uh this is from eric karazian who's the chief economist at ramp if he says if you see this chart know this is my perspective the revenue going grow the rev the revenue growth path for open ai and anthropic has weakened due to the competition and that competition is from other u.s models not china and open source so the standard models are doing a good enough job and the standard models are often cheaper.
50:58So what do you think this says? It's a trend across multiple data points. And it's a massive threat into any kind of IPO story. And I think that's what I'm not saying directly the human extinction conversation has helped distract from, but it is a massive threat. I firmly believe I've seen this firsthand, like the conversation change. If you want to do 3D world modeling, Astra's your guy. Like, great. If you want to...
51:28Big Technology Podcast:Everything else, go to Alexander Wang and the sexualized LeBouBou. Yeah, go to the LeBou... Oh, God. Sorry. I need to just erase that from my mind. We're going to have to do explicit. But it's not forever. The LeBouBous themselves, I can never have one in my house again. Not that we have them. We don't have any LeBouBous, but I can never get one. We have a LeBouBou. Yeah. Well, I guess we should throw ours out. Yeah, we have a Lububu keychain. Get rid of that thing. Or look at it. Look at it and tell me how you feel next time. You're going to feel dirty.
52:04I think this is going to be, to me, actually, the single most important conversation of the fall in the next few months. Because why pay for a frontier model? Can other models do the job? What is the added benefit? Does something about frontier models subsume all of the harness? This is the debate. And it going into this kind of IPO environment, it's a dangerous one for these companies. Yeah.
52:37Big Technology Podcast:No, I have a story coming out about it on Big Technology. It's called Right Now the Working Headline, and I'm going to publish it later this afternoon. On Friday, Meta's Muse revival and the AI frontier's unspoken threat. I think it's a big deal. no sexualized libubo images though please no i will not only for the people watching youtube will i put those uh those images up everybody else or i guess on our shorts everybody else is freed from them um all right before we go got to talk to you about dopamine sites and we can do this briefly uh there is a phenomenon where people have gotten so much dopamine from like shopping online that there are these new sites called dopamine sites that are meant just to mimic that activity and you don't actually do the activity, right?
53:22Big Technology Podcast:So this is from One Story About It. This week I placed orders for a$44 ,000 Patek Philippe hand-engraved watch, a$12 ,500 Hermes bag, a$9 ,800 Tiffany diamond ring, and a$7 ,000 Cartier love bracelet and yellow gold. I don't need any of them. I certainly can't afford them. Thankfully, they'll never arrive. Instead of Amazon, I spent the past week browsing a new breed of websites called dopamine sites, a trend that's emerged in South Korea. It's called like dopamine shop or food never comes where you order food and shop online. And you just do it for the dopamine hit, not for the actual products themselves.
54:04Big Technology Podcast:I think we just have to talk about this before we go. You must have some perspective on these dopamine sites. It's crazy, right? Right. So, okay, my hot take on this is going to be, I actually think this is great. What? Yes. Because I was thinking about it, my initial reaction was like, oh my God, this represents the end of humanity. This represents like, this is the most depressing thing ever. But in reality, it's just kind of like a video game at that point. It's just kind of like, and we all do it, like scrolling Zillow and setting alerts on houses that you're not going to buy, shopping. Like you see these every, I mean, having worked in digital commerce for many years, like so much of the experience is around the thrill of the search and the dopamine resulting from that or getting that deal.
54:58That is entire basis of retail in general. So something that kind of, it's like it turns it into a little bit of a video game. To me, it kind of feels like actually dress-up games are quite popular where you just like buy clothes, any kind of digital good that you're buying. And now you don't even have to buy it. You just go through the shopping itself. So I'm pro-dopamine sites. And if it's not sports betting and other more negative and nefarious dopamine hits, why not, Alex? Why not?
55:32Big Technology Podcast:Someone had this amazing idea. They wrote, multi-billion dollar opportunity in combining these dopamine sites with the lottery. So you pay$50 and there's a one in 1 ,000 chance that that Patek actually arrives. I love that. Can you imagine? You know, there's like bid up, I think. There are all these sites that are really kind of scammy, but basically are built around like you put in like a dollar and you might win something that's like$8 ,000. but then they only do it when a certain critical mass does it. Like this, I guess this model has definitely, this exists in the scammy corners of the internet forever.
56:10And now, but now they're not taking your money. They're just, how are they monetizing, do you think? Or they're just like, it's just for the love of the dopamine.
56:19Big Technology Podcast:They're selling your data to Meta so they can build these things on Muse. No, you know what? They are doing it for the love of the game. The love of just giving you, we'll pay for a little bit of compute and you get the dopamine. So I'm pro dopamine sites. I can't get on board with it. But look, folks, you know, if you don't want to shop on a dopamine site, you could always get your twice weekly hit of dopamine here on Big Technology Podcast. Okay. Won't always be perfect. Promise that. But we're here and we'll hand that dopamine over. and we won't make you go through a fake sales process. No.
57:00Big Technology Podcast:Sounds about right. Give us your data. You don't have to give us your data. No, don't give us your data. Absolutely not. We don't need that data. I don't even know what I would do with it. Yeah, me neither. Ranjan, great time as always. Nice to talk about something non-extinction as you said. No, I don't know. Sexualized the boo-boos. I don't know what wins in the great debate. Well, folks, if you've stayed this far, we appreciate you. So thank you for doing that. And I would promise not to have any conversations about sexualized labubli next week, although that's a promise that might be broken.
57:37Big Technology Podcast:All right. See you next week. All right, Ranjan. Thank you again. Thanks, everybody, for listening and watching. And we'll see you next time on Big Technology Podcast. Push your limits. Train with precision. See the results. At Equinox, that's high-performance living. everything you need to lock in and unlock your potential at equinox start today at equinox.com
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From the publisher
Ranjan Roy from Margins is back for our weekly discussion of the latest tech news. We cover: 1) The rise of Muse 2) Is Meta back? 3) OpenAI's consumer blind spot 4) Meta's butthole marketing 5) What Muse means for ecommerce 6) Meta's Muse Charm, aka; The Muse Buddy or Muse Tamagotchi 7) Meta introduces camera-free smart glasses 8) What Meta Muse says about Frontier AI's weakness 9) Standard models are on the rise vs. frontier 10) The new Dopamine Site phenomenon is... good?
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