Pablo Gomez on Leadership, Business Growth and HoloFly's Journey to Global Connectivity

21:58Pablo Gomez:Okay, so far, so far.

22:00Jeannette:Yeah, no, this is good, this is good. No, but I think you're right. And, you know, for me, I always think as a leader, you know, when I was a CEO running the businesses that I ran and obviously I'm a business owner myself now. Right. So I always think it's you almost have to be like a helicopter. You know, you have to be able to be hovering above, looking at the horizon, the big picture, the strategy, maybe some of the key investor relations, whatever it may be. And then you have to know when to land, don't you, and get involved. Maybe there's an opportunity or there might be something where the team needs some more support.

22:30Jeannette:and then importantly know when to take off again. And I think as the more senior you get in your career, in your business life, I think this constant adjustment between are you hovering above or are you down on the ground with, you know, getting involved and doing the doing and then taking off again. But I think that adjustment is something that a lot of people struggle with when they first take on an overall, you know, leadership role where you've got the full P &L accountability for everything.

22:59Pablo Gomez:Exactly. I always say one of the things that probably is understated is that usually when you land, when you zoom in that you're mentioning, you're always focusing on the problems. So you're focusing on the biggest problem. So your day-to-day, when all you're landing is problems, and how do you keep solving problems all the time, which is not always nice, because you have to confront hard situations with people, with companies, with customers. and that's probably the things that is more understated which is all your landing is going to be hard landing it's not going to be soft and how do you address that when you take air again up because you know when you're talking to you were saying investors or operations or anything that's on the top you're going to bring everything that you come from the landing because it's not going to be good it's probably painful sometimes.

23:56Pablo Gomez:So that's something that I don't think everyone sees it. It's like, hey, what a wonderful picture, what a wonderful job. Well, you know, it's great, but you've got to like it. It's got its ups and downs. You need to be willing to get down to the detail, drill down, understand the problem and support or change directions and put the solution. So yeah, And that's part of the things that I love, to be honest.

24:24Jeannette:Yeah, and it can be lonely, can't it, when you're running the business? Of course, you have a great team, but there are times when it can be really lonely at the top in that seat. And we don't have all the answers, do we, Pablo? We really don't have all the answers.

24:37Pablo Gomez:You never do. You never do. You never do.

24:40Jeannette:You try to look for the answers.

24:43Pablo Gomez:I think also there comes a good understanding of the responsibility of having, we're having today, and big corporations is even higher, but when you have like 500 people, 1 ,000, 2 ,000 people that it's living out of this and they are enjoying the journey, loving it, you have a responsibility on setting the workplace, the space, the solutions, the decisions so the business can thrive. It's not just about business owners or private equities or investors. It's about the people and the people that's devoting their day-to-day life to this. So that's what I feel responsible for and what drives you forward to take the decisions that not always are the most popular ones, but it's that hires yourself that is looking at that responsibility that's taking those decisions.

25:37Pablo Gomez:and a lot of times it's not going to be understood. So as you mentioned, you can feel loneliness, but same thing happens in life sometimes.

25:48Jeannette:It can, it can indeed. And you mentioned, obviously, you're living in Dublin. You've got the family with you there. How do you manage to sort of, well, I don't really like the word balance because I don't think it actually exists properly. But we're always talking about life, work, balance, you know, and all this kind of stuff. But how do you try to bring the best version of yourself to the business and the career and the teams, but also be a great husband, a great dad, a great friend, you know, and really try to, you know, be the whole picture at the same time as also putting your own oxygen mask on and making sure that there's something left for Pablo?

26:30Jeannette:It's a difficult one, right? But I'm interested how you manage it.

26:33Pablo Gomez:That's a very complicated one. That's a very complicated one because, as you said, you never have all the time you need. So scarcity now, when we were young, scarcity was money. Now scarcity is time. And how do you always show up with the best version of yourself on your company duties, which is long hours. Balance is not, you know, it's unexistent. You know that. Even if you want to balance, it's not going to happen. We're having an issue on Saturday, Sunday. Monday night, you know, they sort of like, they don't care about your balance. So balance is not going to happen.

27:12Jeannette:So once you understand balance is not going to happen,

27:14Pablo Gomez:it's how you show up your best fashion, both home, at work, everywhere. And that comes down to your mental strength and to how you proactively use your force. In my case, sports is very important. it's always been. I think it's one of the sources of natural strength and it helps me a lot. But nowadays and when you mentioned the trip to Dublin now, my duties at home have doubled so I have less time at work, less time at home so I'm pretty much devoting all my time to take care of both my family and the company. But I'm happy with it. In the end it's about what makes you happy. If you're happy with it and if it fulfills what you do, it's not an effort.

28:09Pablo Gomez:It's great. I'm loving it. I wake up in the morning willing to get here when it's not raining like hell. But, you know, it's willing to get here. There's a lot of things going on. Since we're a global company, as you mentioned, there's always things going on. So when you get early morning, there's things that happen in Asia, things that are happening in the U.S., things that are happening everywhere. so there's a lot of things to be dealt with you don't have time for everything but it's great to get on rolling with the issues the problems and the things that are keeping the company occupied so as long as you love it hey it's it's it's beautiful yeah well this comes back to what

28:49Jeannette:you were saying before Pablo you know around around what do you want in life you know you're making a decision do I join the business you know what's important to me I mean what is important to you what do you want in life you're clearly passionate about about holafly and the role you're doing now you you know you clearly you know adore your family etc but you know what what what is what is your life all about pablo are you have you done some sort of exploring of those areas for yourself in terms of the big picture and the vision for life etc what's important to

29:19Pablo Gomez:you what do you want out of life i i i've used to do a lot of efforts on this front when i was younger and then life comes on and sets the path. But, you know, as life goes on, you keep getting these opportunities to actually ask yourself, you know, look in the mirror and, hey, am I happy doing what I'm doing? Am I not happy? And those are the moments when you discover what makes you happy, what doesn't make you happy, and you try to actually move your path towards what satisfies you and that you go to bed and you're satisfied with what you do and with everything that's going on. Obviously, there's going to be problems.

30:01Pablo Gomez:There's no easy path, but hey, this is what I'm looking towards. So nowadays, and I think that's one of the great things on Holofly, is about the mission and it's about how do we keep traveling with all the customers that we have and how do we keep their minds quiet and enjoying what they do. And so you cannot imagine how many messages I get on happy customers that, hey, you made my life beautiful while I was in Vietnam. You cannot imagine how well it worked when I was with my mother in Australia. So it's those things which has got nothing to do with the connectivity or the product that we sell, which is about how we enhance and we empower our customers' lives that make me feel proud about it.

30:50Pablo Gomez:And I think that's what most of the people at Holofly feel, that, hey, we're doing something that is really helping people. It's not about selling a product. It's about making life for our customers better. And I'm so happy to do something like that. So I've always wanted to do that. I've been doing, I was involved in health in the past. I was involved in several companies, always trying to optimize things for the customers that we had to actually to improve their lives. And that's what we do today. So I think it's very important that the mission of the company is very aligned with what you want to do in life.

31:32Pablo Gomez:Otherwise, you're just going to show up at work. And that's not what I, in my case, that's not what I want. I had a, this is, I'll give you a little detail into this. I had an experience when I was 20, I was 21. I was run over by a car. I was crossing the street and I got run over. The doctor said, I don't know why you're not dead. You know, 90 % of the people that got run over like you is dead. So at that point I had like a blank. I don't remember anything. I just got taken to the hospital and survived that. So after that, it's like a new life started to me. And I was very young. I think I was 23.

32:15Pablo Gomez:So at that time, I said, you know, all the things that I'm going to be living in my life is extra time. So what do I want to do with that time? Which is the only thing we have in life. You know, life is not about money. It's not about anything. It's about time. What do you do with your time? And so I've always tried to get back to that moment and say, hey, am I doing what I reconcile myself with back in that time and spend the time doing what I love most? And that's what has been driving my, that's what I was changing different career paths. So I was in finance. I was great. Hey, technology has changed in this.

32:52Pablo Gomez:So I moved to technology. Then I moved to marketing. So it's that curiosity of engaging with different things. How can I learn something new? How can these things that I didn't know about this, so how can I take advantage of what they do? And on that path is really life. That's where I have been enjoying life all across, all over my life. That's what moves me. And I think that's where everyone needs to reflect on himself or herself and think, hey, what moves me in life? What do I want to spend my time? which is the only thing that we have. And that's a great question that you need to look in the mirror.

33:34Jeannette:I don't know if every day, but every once in a while,

33:37Pablo Gomez:you know, you need to actually reflect. And if you're not happy with what you're doing, all you have is time. So it's time to make a change.

33:47Jeannette:That's such great advice. And Pablo, in a way, you know, as awful as that situation was, how long were you in recovery then after this accident?

33:56Pablo Gomez:Not much, not much. like four days it's just oh i got run over the car was going fast it was this was like i don't know 25 years ago something like that so speed limits were not that low uh i don't know things were a bit more loose i think on the traffic on the traffic scene than they are now so actually you know uh it was just i i i flew i flew straight away and i hit my head i still have scar here and I was lucky enough that it didn't break the whole thing. It's as simple as that. So I just had the scanners and everything done at the hospital and everything was fine. So I stayed three, four days and I had scars and I had broken wrist.

34:42Pablo Gomez:Nothing serious really, but it could have been, you know, the doctors, you know, usually this ends up the other way because the car was going fast because you flew 10 meters flying. So it's, hey, it's luck. It's like you're given another opportunity. And that's exactly right. So how do you make it count? It's all about that.

35:07Jeannette:yeah well I mean it's great advice and ironically as awful as that would have been at the time for you you there's always there's a positive in any difficult situation right there's always something that comes of it and actually you learn possibly the most valuable life lesson that anyone could learn at a young age some people don't even get to this until in their 60s 70s maybe never find their true purpose or what's really important to them but you learned it very young actually. So yeah, there was a positive from it as well, I think, as a byproduct.

35:39Pablo Gomez:Yeah, well, you have to confront yourself and say, hey, this was it. So what am I doing from today? And it could have been anything, could have been, you know, whatever. That's where your personality comes in. And it could have been traveling, or it could have been doing something else. I don't know. And I just decided to do what I've been doing. and I'm sure I could have done things differently, but I'm overall happy with the path that I've been taking. Yeah.

36:08Jeannette:Yeah, no, I can see that, Pablo. You've got great energy. You know, I think you bring your whole self to what you do and I've only met you now, but I can already see, you know, the authenticity that you bring. You bring your whole self to what you do and I think that's great credit to you as a leader. And, you know, I mean, the business has been growing absolutely stratospherically and as we all know, you know, Life cycles of a business starting is not the same as scaling is not the same as getting to a level of maturity, etc. Now, you hit that five hundred million dollar mark, didn't you? When how long ago was that?

36:42Jeannette:And what were the big things that actually led to get into that sort of level of volume, if you like, in terms of scale of the business?

36:52Pablo Gomez:Okay, so the business had basically one first stage with the founders, you know, they started doing the product market fit and actually was selling physical SIM cards into residents of Spain that were traveling abroad. So it was about how do I get the product, physical SIM cards that you could use in the U.S. and how we distribute that product within digital media. It was basically digital marketing into Spanish people that was traveling abroad. So that was the first product market fit that worked really well. The need was there. Customers were willing to use something beyond roaming when they were traveling.

37:36Pablo Gomez:And that was pre-COVID. So that worked pretty good. And at some point, you know, founders, we had a conversation one day and this is a global business. It's not just the business for Spanish travelers. It's a worldwide business. So they decided to take a chance and go to explore the markets in Germany and France, which are not very far away from Spain. But there's big differences in terms of language, in terms of how people do things, how people prepare trips. So it was a big step for them. And it came with all the problems that you can imagine. So logistics was an issue. How do you stock those physical SIM cards in those countries?

38:18Pablo Gomez:because the time to delivery needs to be very accurate. If you're traveling tomorrow, you need your SIM card to be delivered to you today. So it's Amazon-wise sort of demand on the logistics side. So it had a lot of things on that.

38:35Jeannette:COVID came around. It almost killed the business.

38:39Pablo Gomez:Actually, traveling stopped and demand was zero. They almost got broke, the founders. So that was probably the end of stage one. I think they were really, really brave on surviving that situation because everything was against them and they were brave enough to keep pushing. And that's where resilience, I think, paid off. And after COVID is when the eSIM products started to take off. It was about digitizing the same experience. They had all the experience on how people was traveling, how having that product digital was going to make a difference. They could approach more markets, which made a complete difference.

39:22Pablo Gomez:And that's where I think they took a second big, huge decision on their side, which was, hey, we cannot focus on both things. Let's put that physical SIM card aside. And they wrote off actually a big stock that they had purchased from one of the providers. and let's focus on the digital product because this is the global thing. This is what we think we can do most about it. That's where the second stage started. That was year 21, 22, something like that. So started marketing worldwide the product, setting the platform to serve that digital product, engaging with providers. So it's probably more about starting to scale, which was hard at that time because the need was there, the market was there and probably the technology, the team, the company was not ready for that.

40:12Pablo Gomez:And that was the second stage where I think a lot of things were done and the company started scaling. And the last stage, I think this last year, year and a half, two years, have been that massive scaling. It's how do you scale globally on different selling worldwide and to figures that are really not just a startup thing or product market fix thing, but how do you scale a company? And that's where we're at today. We have beautiful plans for the future. We don't think all that we have to do for the customer is just go with you when you're two days or when you're a couple of days away. You have a lot of things that can be improved when you're traveling and where you're out of your comfort zone.

40:56Pablo Gomez:And that's what we are working towards. And that's what our plans are around. So we're delivering new products. We are doing a subscription. that it's already on the market for different types of customers. We are working on an always-on proposition because we found out that the problem that the customer was having

41:15Jeannette:on being connected, we were not solving it properly, just with a buy-as-you-go product.

41:24Pablo Gomez:And so we're doing, I think, a very interesting thing there. We're getting more people in the business that can help us. Now we're going with people probably with a lot of experience. So it's thriving. It's amazing how something that started as a little idea can grow so big globally and that you can find. I can go to New York and people using our product. You can go to Australia, people using our product. It's amazing. It's amazing. It's amazing.

41:58Jeannette:Yeah.

41:59Pablo Gomez:So, yeah, those are probably the stages that we lift. So, you know, first stage, probably more startup mode. Second, probably more scaling up that business. And the third is how do we take that to the next level? And I think that's where we're at today.

42:14Jeannette:Yeah. And what's the forward trajectory, Pablo? You know, is this business being, you know, is this a business that you're building to sell? Is this a business that, you know, you would like to see IPO-ing? Is this a business that, you know, do you have that kind of roadmap or you're just focusing on the growth at the moment and then seeing what may be appropriate later?

42:34Pablo Gomez:To be honest, we've had several conversations on that front and it's, hey, you guys want to sell the business? Is it about IPOing? Is it about, and to be honest, we've been always answering the same and it's about the customer. Where can we take the customer? And we are, I can tell you, we're devoting zero time to that today on if we're IPOing or selling the business, zero time. At some point it will come and probably, you know, the founders and owners of the business should take a decision on that. But I think today it's more about where can we take our customers? What things can we do that can actually improve their lives?

43:16Pablo Gomez:How can we make this platform better? How can we market better what we do? How can we add new products? How can we improve things that are existent today in real life, but that can be really improved on the customer experience? That's what we're working on. And that's where I think our focus is 100%.

43:36Jeannette:So it's not about IPOing.

43:40Pablo Gomez:That'll come. That'll come. Probably, you know, it's a new space. You will consolidate at some point. We're one of the leaders. There are some of the players that are doing things. Not all of us are doing the same thing. We're doing different plays. I think everything is at today's time is understandable. And, you know, people is deciding what paths they're taking. And I think it's all great. In the end, it's great for the customer because you have plenty of choices. You can decide what you do. Technology is helping you doing way more things than it used to. And we haven't spoken today about AI, which is another usual topic.

44:20Pablo Gomez:but you know I think the world it's changing at a path that that it's hard to cope with as a person not just in business but individually I can see I spend some time I like to spend time with with all the people now and it's amazing how this digital revolution not just the AI the Digital has let them a bit out of the game. And it's all on the speed of how we are doing things, which I think it's hard to cope with for everyone. You need really to be up to date on everything that's going on, everything that's happening, and how do you integrate that with your business, with your everyday life. It's hard.

45:05Pablo Gomez:You can tell that it's a beautiful time to live, but it's a hard time to cope with everything that's going on.

45:13Jeannette:Yeah, absolutely. And will AI change the business model, do you think, Pablo, significantly?

45:20Pablo Gomez:Well, I think AI is going to be changing everything. And it's not. This has been said a trillion times, so we're not going to be discovering this now. But the way things are done, you can see now stock exchange the last few days on the software companies that are being just destroyed. And it's not about financial markets. It's about how AI is empowering everything. We're going to see a few changes in the next few years. robotics is going to be insane. AI is driving pretty much all the movement. So in five years, we're not going to recognize the world we're living in. This is usually, as you stated, happened with mobile phones back in the day.

46:03Pablo Gomez:I was involved in the industry and it seemed like, I don't know if you remember those days, year, what, 2090 something, you know, it was about connectivity on the mobile phone because mobiles were just used to make phone calls back in the day. So when was connectivity coming and it never came and screens were going to be colored or was it going to be just these black and white things? And it seemed like you never, you know, the ever promise that never got here. And then all of a sudden the whole thing changed. I think this was Bill Gates that said back in the day, we underestimate what's going to happen in five years' time and we overestimate what's going to happen tomorrow.

46:47Pablo Gomez:So we think tomorrow everything is going to change. It's not going to change tomorrow, but if you look the world five years from now, it's going to be a completely different place. That's what... And that journey really is the companies and the people that's making it. So that's what's beautiful about it, is how do you decide to interact with that.

47:09Jeannette:Yeah, it's that combination between tech and human, isn't it? When is the relationship and the human-to-human connection really important? And when actually can we use AI tech to help us go further, faster, more seamless, better experience for the customer, etc.? So it is that combination. But I agree with you, Pablo. It's exciting times, slightly worrying for some people, but it depends on your mindset. Do you see it as an opportunity? Do you see it as a threat? And I'm always on the positive as to how can we lean into things? Because the change is coming. You don't have to work at changing. It's happening anyway.

47:41Jeannette:so how do you embrace it? So that's my mindset to these things.

47:45Pablo Gomez:Which has always been the same way. Technology has been killing business for many, many years. It's just probably the thing that is changing now is the pace at which that is happening. So probably 100 years ago, it took 25 years to take road transportation from cars to the oldest way of transportation. And now it's just a matter of two years and your business is killed if you haven't done the right things. So that pace is what makes it very demanding on the management side. How do you cope with everything that's happening?

48:19Jeannette:Yeah, I know you need to be resilient, don't you? You have to be resilient and grow a thick skin, for sure.

48:25Pablo Gomez:And very humble, I think. You probably need to take a lot of decisions on your everyday life and many of them are going to be wrong. So how do you, instead of sticking with it, just look in the mirror, hey, we got it wrong, so let's just change it. And that takes a lot of personal, probably effort on how do you change things as they keep happening and not believing your ego. It's not a good time to have a big ego, I think.

48:52Jeannette:It's a good time to have your ego very low.

48:54Pablo Gomez:Things are changing very fast. No one has the answers. So it's about testing, trying, fail, repeat, repeat, repeat, and never giving up. That's what we're living in today.

49:06Jeannette:I think so. I think so. And, you know, if I mean, Holafly is going to continue to be a great business, you can see. And the journey ahead is a very exciting one for you guys. But just if Holafly did disappear for whatever reason or something changed radically, what would you want the legacy to have been? What would you want to have changed in the world because of Holafly being here? What do you think the legacy piece is?

49:33Pablo Gomez:Well, I'm sure people 20 years from now, even if we disappear next year, are going to be remembering. You know, one of the funny things that we are having in some countries where we started probably first is that the category is being mixed with our brand. So it's not about I'm getting my eSIM card for being connected away. I'm getting my whole fly. That's happening in many countries. So I'm sure 20 years from now, even if we disappear tomorrow, people are going to say, hey, do you remember HoloFly? That was great back in the day. It was amazing. But we're not going to stop next year. So the thing is, how do we keep that going?

50:11Pablo Gomez:And we have five more years of amazing experiences for customers and of amazing technology that enhances people's lives. That's what we're about. So 20 years from now, they'll be remembered the same thing, but not just about what we have today, but what we're going to be providing in the next three, four years. Hopefully.

50:29Jeannette:I love that. That's our guess. I love that. I love that, Pablo. So when I'm in my rocking chair in 20 years' time and I've got my holofly, well, so remember this conversation, Pablo. Look, you were right. You were a visionary. And actually, holofly has become part of our vernacular, right? It's because of who we are. Well, which is what happens. I'll Google it, right? I'll Google it or a hoover, you know? it's all brands that have become and I love that, I think that's a great commendation of all the great work you're doing, so congratulations Thank you so much Last few questions Pablo if I may because I know you're a very busy man and as you say you choose your time very well so at that point well noted so Pablo, you've had a great career, you've taken us through some amazing pieces of advice that you've given out to anyone listening or watching this, can you think of a really great piece of advice that you've received yourself that has really helped you in your business journey or in your life?

51:29Jeannette:Any standout advice?

51:30Pablo Gomez:Many great advices, to be honest. I think probably all of us have, as years go by, a lot of people that have told us many things. Our bosses, family, friends, people that we've been spending some time with. But probably one of the best advices I ever had in my life was being around that age that I mentioned on the accident around my early 20s on my father. I had, you know, like everyone probably at that age, a lot of opportunities. You don't know what to do. This was before the accident.

52:07Jeannette:And one day I was,

52:10Pablo Gomez:you know, running on, was very hyped on a lot of things, very passionate on everything that was going on and one of the things is hey you know you got to listen to your heart so you've been around enough time to know within yourself what what's good for you and what you want to do so what you need is you don't need to be asking a thousand people it's good to get advice from different people but in the end you're just you're going to be the only responsible for your decisions so listen to your heart you're the only one that you're going to be having to give uh you know answers when you're doing something that is not right uh i think i've built or i you know raised a person that is well aware of what he's doing so anytime that you feel that you're around you need to take decisions you need to just listen to your heart and your heart is going to be right on your path.

53:10Pablo Gomez:It's not because you're right on everything, but on your path. He's going to know if this is the right way or if you're taking a wrong step, he's going to know it. And he was completely right. It was early 20s. I'm in my 50s now. And he was completely right. So every time I have taken a decision that I knew it was not right before taking it, then, geez, I didn't listen to my heart. So that was probably the best piece of advice. Also from coaches, from mentors, business-wise, many, many, many good advices. But probably personal-wise, that was, I think, the best one I got.

53:51Jeannette:And that's fantastic to pass that on to anyone that's listening as well. So anyone that's – and if you're in your head, you're dead sometimes, right? Bring it back here and then you'll find the answer, I think, is a great way of looking at life, Pablo. So thank you for that. and listen it's been an exciting time for you if you could look at the last 12 months and you to describe it in one word what would it be Pablo and why?

54:17Pablo Gomez:It would be hectic it's been 12 months with their 30, 31 days and the 24 hours they have been hectic so you know coping with high growth and a global company is not easy and probably we were not ready. We are not ready. No one is ready. So they have been hectic. A lot of things going on, a lot of decisions, a lot of new people onboarding. Many, many things happening. So I think we were talking before the call, but probably last year, it's been like 10 years. It feels amazing. Now I'm speaking sometimes with people here in the company that have been with us for three months and it's the same thing.

54:59Pablo Gomez:They feel, it seems like I've been here for five years. So, so many things have happened and have changed. So, it will be hectic at some time, at some point, not today, but at some point I probably need to calm down my spirit. But these last 12 months have been, boy, what a journey.

55:21Jeannette:Oh, wonderful. I love it. I love it. You're doing some really phenomenal things. And congratulations again, Pablo. It's amazing to see what you're doing. and I just have two last questions for you. We have a playlist on Spotify for all of our wonderful guests. We love music. It brings energy and emotion to what we do. What song and artist are we going to add to our playlist from you, Pablo?

55:48Pablo Gomez:Which songs do you have? I need to get that playlist.

55:52Jeannette:Oh, there's so many. There's hundreds. There's hundreds. But what's a standout song that you love? Maybe you dance around the kitchen. last song before you die, what's the kind of, you know, what springs to mind? Pick a song that you love. It doesn't matter what it is.

56:07Pablo Gomez:Oh, I have many songs. My pick would be a beautiful song that I've loved ever since it was released. That is the song called One by U2. Surprisingly enough, from Dublin. But I was living in the US back in the day, so nothing to do with that. But I think it's an amazing song. I love the vibe I love the name and I don't know, I've always been very fond of short names one I think is a great number it's a great pick overall and I think it's a beautiful song so I would go with that one I have another 100, I love music so I have another 100 I could pick but if you were me to pick just one it would be one

56:50Jeannette:Excellent, I love it and we've not had that so there you go, that's a new one for the list Perfect Perfect, perfect. So Pablo, the final question. Brave, bold, brilliant. What does that mean to you?

57:04Pablo Gomez:Okay, beyond your program?

57:07Jeannette:Exactly. Whatever it means to you in your life, your business, when you hear it, what do you think of? Brave, bold, brilliant. What does it mean to Pablo?

57:15Pablo Gomez:Bravery, one of the things that we encourage a lot in our company is bravery. And bravery is about going against the grain, being unafraid, doing something new that, you know, makes the world a more connected place or a better place. It takes the courage to say no to what's in place and to do something different. So we encourage actually everyone within the company to be brave.

57:44Jeannette:It's also on the corporate world, and probably you can relate to this.

57:50Pablo Gomez:it's very complicated sometimes to say, you know, to step up. Historically, it's been very, very usual to, hey, no, no, no, you don't know what you're talking about. And, you know, shouting out voices that we are against that. I think, you know, if you're not into something, you need to step up, then, you know, arguments will be held and you might not be winning, but that's all right. But that's part of the culture. But you need to be brave and you need to take bets. We take a lot of bets, both as a company, as a person. So I love that part of the game. Boldness is the ability to take discourage and take risks in a fast-moving environment.

58:36Pablo Gomez:We've been talking all day on this fast-paced world that we're living in. That's something that we can apply to our industry. So the announcements of things that we are launching now, like the whole flight plans or the always on proposition, show that we're bold enough to continue pushing for innovation. There's lots of room for innovations. There's things that will go great, things that will go not that great and things that will go awful. But if we think they're the right things and we test it with customers and we believe that they bring things to customers and customers embrace it, that's the journey is worthwhile.

59:17Pablo Gomez:But you need to be bold to actually do that. And also probably to take products out of the market if they don't work. You know, it's about doing things and being that aggressive. And the last piece, which is the brilliant, is the customer's experience that we expect our customers to have, which is, I hope it is brilliant. The stress of trouble is already overwhelming enough when you're getting out of your zone. So we hope that we are a brilliant solution for the problems. and ultimately brave, bold and brilliant form the foundation of everything that we are today or we hope things change so fast companies change so fast people come and go but we think and we hope that our values stay there and bravery is for sure one of them I love the program that's why even though we have a lot of things I thought it was a great idea to spend some time with you.

1:00:28Pablo Gomez:I'm grateful for being here and to have this time to enjoy and get also my head out of the everyday things that keep you occupied and relax, reflect on some relaxed time with you. So thank you so much, Janet, on that for your side.

1:00:48Jeannette:Thank you, Pablo. It's been amazing having you on. And yes, exciting times ahead. So good luck with everything.

1:00:55Pablo Gomez:you too good luck with all your ventures and good luck on everything 20 years from now when you're on your wheelchair and you recall remember just please it won't be a call because there will be no phones but just think of me

1:01:10Jeannette:I might be skydiving instead Pablo I might be skydiving

1:01:15Pablo Gomez:that would be beautiful call me then call me for sure don't doubt it

1:01:21Jeannette:excellent thank you Pablo Thank you so much for your time, Jeanette. I really hope you've enjoyed this episode of Brave Bold Brilliant. Remember, check out our new website, www.brave-bold-brilliant.com. You're going to find loads of resources on there that's going to help you with your leadership journey and with the businesses that you're trying to scale up and grow. So take care, everyone. And remember, there are no limits to your growth, but it is by being brave and bold that you're going to unlock your brilliance.

1:01:53Thank you.