In short
Interior designer Neal Beckstedt explains why “great taste takes time,” arguing that taste is trained through repetition, exposure, and iterative failure/success; he also discusses building and scaling a design firm, setting boundaries, pricing confidence, and why home projects move slowly even with social media/AI.
Guest backgrounds
Beckstedt is an interior designer known for “tastefully warm” modernism. He previously worked at Architectonica and served as studio director at S. Russell Groves before launching his own firm in 2010. His work has appeared in press lists including L. Decor A-List and AD100; he also credits Kips Bay Showhouse for launching his brand and portfolio. He grew up on a farm in rural Ohio, learned creativity via woodworking/painting, and studied architecture at Ball State (including study in Italy and Miami Beach Art Deco documentation).
Key claims
Taste isn’t innate; it’s learned. Details create richness even in minimal spaces. Scaling up too fast can dilute creative focus; his firm intentionally downsized to “Magic 5.” Clients must be able to discuss money early; hesitation is a red flag. Designers should be available but set texting/boundary norms.
Notable examples
researching decade-themed Disney resort elements at Architectonica; using Kips Bay rooms to “stir and sit” brand identity; scaling back after COVID back-office overload; using vendor lending and showhouse exposure to build long-term supplier relationships; clients saving magazine/Pinterest images for years before hiring.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VONeal Beckstedt's Journey and Creative Roots
1:47 to 2:21
Explore Neal's childhood, his creative beginnings, and career path.
“Created to make finding the right custom-size rug easier, their thoughtfully curated materials and styles reach your door in as little as two weeks.”
Neal Beckstedt's Journey and Creative Roots
2:26 to 7:54
Explore Neal's childhood, his creative beginnings, and career path.
“Well, and good for you both for talking about it on the first date.”
Education and Early Career Experiences
7:54 to 10:36
Neal discusses his education in architecture and early career experiences.
“So often, it takes so long to us to prove ourselves, right?”
Transition to Interior Design
10:36 to 13:20
Neal shares his transition from architecture to interior design and its challenges.
“They were working on huge scale projects.”
Understanding Taste and Design Details
13:20 to 14:00
Neal discusses how taste is developed and the importance of design details.
“And it took me out of that kind of rut of, oh, no, I'm actually doing a wall section to this is fascinating.”
The Evolution of Taste and Design
14:00 to 20:38
Explore how taste is developed through repetition and exposure in design.
“I think even the most minimal space has amazing details.”
Launching a Design Firm
20:55 to 28:01
Discussion on the challenges and experiences of starting a design firm.
“The great time to start a business during the great, exactly.”
Navigating Growth During COVID
28:01 to 30:00
Discover how the firm adapted and scaled back during the pandemic.
“So fast forward, COVID comes and your firm gets bigger and bigger and you get wildly busy.”
Transitioning to a Smaller Firm
30:01 to 34:20
Learn about the gradual downsizing process and its impacts.
“And it really allows me to get more into the projects.”
Evolving Fee Structures
34:21 to 36:50
Explore how billing and fee structures changed with project types.
“But one of the things I'm wondering about, Neil, and we've been having a lot of conversations recently with a lot of the industry advisors who work with a lot of the AD100 designers, Sif Kaplowitz.”
Show all 16 chapters
Understanding Client Expectations
37:36 to 42:00
Examine how client expectations concerning availability and budgeting have shifted.
“So what I'm, what I'm wondering about for, for you, did you have to figure out how to get comfortable with your own worth and what you knew your work was worth and then how to present that to, to clients?”
Navigating Client Expectations and Boundaries
42:00 to 44:24
Learn about the evolving expectations and boundaries in client relationships over time.
“I think back when I first started, my response would be totally different.”
Personal Life Changes and Their Impact on Work
44:24 to 46:06
Discover how personal milestones can reshape professional priorities and perspectives.
“And I put that on my mood board and I made that happen.”
The Vision for a New Gallery
46:06 to 48:24
Explore the inspiration and plans behind launching a design gallery.
“The shop is definitely starting off as all the collections I've had over the years.”
Restructuring Business Post-COVID
48:24 to 52:38
Understand how the pandemic influenced business dynamics and client engagement.
“Are you and Jill Cohen in talks and making things happen there?”
The Enduring Value of Design Inspiration
52:38 to 54:37
Hear insights on how design inspiration evolves and its lasting impact on client decisions.
“People see you or your work, I should say, and they're not ready to move for several years.”
Transcript
Automatic transcript. May contain errors.0:03This is Business of Home. I'm your host, Dennis Scully. Every week, I'll be speaking with leaders and innovators from all corners of the home industry. My guest this week is interior designer Neal Beckstedt. Neil was an accomplished designer before he went out on his own, working for Architectonica and serving as studio director for S. Russell Groves before finally putting up his own shingle in 2010. Since then, his tastefully warm take on modernism has won him high-profile projects and accolades in the press, including inclusion on the L. Decor A-List and the AD100. I spoke with Neil about why so many interior designers are Virgos, scaling his firm up and then back down again, and why great taste doesn't happen overnight.
1:02This podcast is sponsored by Resource Furniture. For over 25 years, Resource has defined the multifunctional furniture category with Italian-made custom solutions. Their curated collection includes wall beds, transforming tables, flexible seating, and storage solutions, all designed to make spaces more functional and beautiful. Visit their showrooms in New York, Los Angeles, San Francisco, and Seattle to experience the remarkable transformations in person. Or visit resourcefurniture.com to join their trade program and unlock exclusive pricing and rendering support. This podcast is sponsored by Ernesta.
1:46At Ernesta, great design starts from the ground up. Created to make finding the right custom-size rug easier, their thoughtfully curated materials and styles reach your door in as little as two weeks. From their new coastal collections to rugs made with families in mind, Ernesta has everything you need. And through Ernesta's trade program, you'll also gain the necessary tools and support to move your projects forward with confidence. Become a member today at ernesta.com slash boh. That's ernesta.com slash boh. And now, on with the show. before we jump into the conversation neil congratulations on baby chloe's arrival in the world had you and paulo talked for a long time about wanting to have a baby did that come up early on in your relationship oh yeah it was the first i think the first thing we said to each other on our day first day so we were aligned in that way i think that was a very important alignment to be on board with.
2:56So that was great. Well, and good for you both for talking about it on the first date. Hi, listen, before we order, can we just check in on how you feel about - Time is of an essence, right? I mean, tick tock. I mean, I realized, especially even with Chloe being born, it's like she's growing every week and every week there's something. It's like, oh my God, this week she puts her neck up and it's like, it makes you very aware of time. Like, you know, like for me, I guess equating that to my business. I started my business 16 years ago. But if I had a child 16 years ago, I think I would feel timed differently.
3:31Yes. Right? Yes. I even see my father. So my parents came last week, and that was so amazing. Yeah, how was that? It was incredible. Oh, my God. But it just goes back to the element of time. It's crazy. Even my dad said it. I was like, oh, my God, Neil, you're like an older man. like you do dad well exactly and you're both seeing each other in such a different role than you right and and a different stage in your in your in your life did it take you back to your childhood and and tell me a little bit about your childhood growing up in in rural ohio definitely um i love my childhood i i um grew up on a farm it was actually my father's farm so uh two generations grew up there.
4:20My father grew up there with livestock and that's how they made a living. My parents took over that farm when my grandparents retired. And, you know, it's a good, also a great story of kind of America history because my grandparents grew up on a farm. My father and my mother both had part-time jobs and then maintained the farm pretty much on weekends. So it's kind of a part-time thing. I grew up very middle class and my father was a butcher. My mother was a part-time babysitter and librarian. I loved my childhood. I also learned at a very young age, like I was different in terms of my sexuality.
5:04So I kind of hid myself in the basement. And that actually made me very creative. I kind of dove into this world of crafting and woodworking and painting. I kind of withdrew from, I guess, my classmates. I knew I was different. I was kind of getting made fun of. Were you? Oh, definitely. It wasn't aggressive, but I think every child has that, of course. Sure. But I just knew I was different. I was not good in most of the, quote, boy activities. And my resolution for that was, I'm just going to kind of stay away and do my own thing. I was also very much of a loner. Like, I'm very shy. I still am.
5:53I think shy, this maybe shocks a lot of people, but I'm much more of an introvert. Work has made me quite different, but it still affects me quite a bit. I feel like I'm, quote, on a lot, but then I need those elements to charge, which is is kind of definitely an element of our industry. You have to be on and selling and being that quote personality. And clients are looking to you, even your energy level, like, is this the right thing? So I've definitely learned to embrace that, but that was hard for me at the beginning, 100%. So you were hiding out in the basement, sort of exploring creativity.
6:34And my father actually bought me a band. So the age of six or seven, I forget. Wow. Yeah. So I was like - That's a pretty dangerous tool to be giving a child. But okay. Especially to be my dad now. I'm like, I would never, never. But I loved it. And I started making all these things, woodworking and crafts and painting. And that's how I became a creative. And that's how, when I knew I was even in elementary school and junior high, I was like, oh, I definitely want to be an architect because it mixes creativity with logical thinking. I just knew I was always a creative. And in addition to the bandsaw, there's another very important factor during my childhood where my parents renovated the farmhouse, which was a very critical element that was like, aha, this is exactly what I want to do.
7:31And were you weighing in on decisions about the renovation? To be honest, I was very young. I was like seven or so, probably. I mean, I don't think I had much of a... You weren't called in to consult at age seven, right? No, I wasn't a designer at that point. Even now, I don't think my parents would take my ideas. I wondered. I wondered. So often, it takes so long to us to prove ourselves, right? They keep me very humble. Yeah, exactly. They're like, what do you do again now? Exactly. But definitely it was that moment where it was a click for me. We're like, okay, this is a creative feel that I could get into that intrigued me immensely.
8:19So that's great. And I'm so glad that they were supportive and it sounds like they really encouraged. And so when you thought about how do I get to the big city, how did you ultimately leave the farm? I looked at several schools around Ohio and Indiana. I decided to go to Ball State University for architecture. Their program was very fascinating to me in that it had a great mix of professors that were very creative and also very technical. And looking back at it, I think that was very wise and very rare, to be honest. I remember going to some schools and And some schools were very either one way or the other.
9:02I feel you didn't have that mix. They also knew they were in the middle of America, and they had great programs around the US and the world that I took full advantage of to see other cultures and situations and get outside my bubble. Went to Italy for a semester, went to Miami, Florida, actually for two and a half semesters. So we had a Cuban professor that developed a program down here and we were working with the city of Miami Beach. And I joined that with my friends and I loved it. And it was an incredible opportunity. And it's actually one of my big connections to the city to this day. We have a place down here and I am very fond of it.
9:56the history of the Art Deco and the whole, I mean, this is back in the late 90s, I was going to college. So it was hopping and Miami South Beach was just happening. And we were working with the city of South Beach to document Art Deco buildings and obviously doing other works. It was incredible time. And so having those pieces of like, of that college and especially getting to Miami Beach was really that nice stepping stone to then get to New York. I eventually worked for Architectonica, which was the first step to my career. And tell me about that. I mean, and for those who aren't familiar. It was fantastic.
10:39They were working on huge scale projects. I mean, it was like, it also was very creative and it was a huge office. It was a great way to really dive in to the world of architecture instead of just drawing wall sections. I mean, we were researching, this was back in the late 90s, they were doing a lot of work for Disney. I'm sure they still do, but they were doing the decade themed resorts. So each wing of this hotel complex was dedicated to the 80s and the 90s and the 70s and the 60s. So I was working on researching all these decades. Like, what was the most iconic element that could be put out of foam onto the building?
11:24What would convey that it was right? So I'm like, this is what we're going to do? Amazing. I chose right. This is going to be a great career. This is incredible. I love this job. And here I thought architecture was going to be so dull. I know. Fast forward to the next job where I'm drawing a wall section. Where your soul is dying. Yeah. Well, it's funny because often when I talk to architects who make some kind of a pivot at some point in their career and move more into interiors, they find that the grind of architecture. First of all, I mean, a lot of people find the math so challenging and a lot of the other components of it.
12:13Was that challenging for you? No, it's not challenging. I love, you know, I went to school for architecture. I still practice interior architecture. I'm not a licensed architect. I know there's a lot of like difference between that. So I'm not saying I'm anywhere near being a licensed architect. that we do a lot of quote architecture and interior design interior architecture and all of that it's all kind of gray uh obviously we work with a licensed architect to do all our work do i enjoy that aspect definitely i i definitely have a split left and right brain i i also am a virgo which i think a lot of designers are virgos so like you need to have that organizational element because you're dealing with a lot of things right so with you know being a virgo i think it helps a lot.
13:04So like, you know, studying plans and making sure plans all coordinate. I love that. It gives me goosebumps. So I'm weird that way. But I also love on the flip side, I've learned over the years, I, you know, interior design was something that was new to me at one of my first jobs. And it took me out of that kind of rut of, oh, no, I'm actually doing a wall section to this is fascinating. So diving into the world of carpets and fabrics was incredible. And I also geek out about that. And I love, you know, just debating a welt size and a should it have a welt after deciding the half inch welt. So that's the fun of what we do.
13:46And I love the decisions. And I love those details. Details are where the magic happens, in my opinion. I think a beautiful, incredible project has a lot of details. And that doesn't mean it's overdone. I think even the most minimal space has amazing details. Or, you know, there's that fine line of being minimal, which is boring. You know, I think, you know, those details make it rich and gorgeous, whether it's the patina on the wood or the wood species or all above. It's that layers that we add that's so important. And how did you learn to think about what you what you just articulated. We've been having a lot of conversations recently about this notion of how does one come by their taste?
14:38For me, I really am a strong believer it's repetition. No offense to my parents and my genetics, but I was not born with taste. Let's just start there. Mom and dad, you're the best, but also - Love you, but I don't think they have exceptions. Okay. It was trained. After the renovation, when you were seven, did you look around going, not the choices I would have made here. It's been trained. It's repetition. It's repetition and exposure to that. And it's not just repetition, though. It's also, and that's why I say exposure, because if it's just, you have to comprehend And see, try, do, fail, win.
15:28And so it's that you have to do things and fail and see things and succeed and then improve on that. And that constant repetition, and that's why I'm a big believer that, because I've been doing this since I was very young and painting and drawing. And so it's a continuation of all of that. Even to this day, the work is continually growing for me. I'm constantly learning, constantly thinking of new ways and evolving based on that skill set. And when you go to learn, I mean, I want to come back to your career path and the people that you worked for and with before you went out on your own. You worked for S.
16:10Russell Groves for, I want to say, 10 years or so. 10 years, yeah. Right? And had your hands in a lot of different parts of of that operation. And what was the zeitgeist at that firm? What were you telling people was the kind of work that you all were doing at that time? I mean, it was much different than what I do right now. We're doing a lot of high-end retail and corporate work, which I loved. It's a different type of work, though, to be really honest. Yes. we were also still doing some high-end residential but they were I would say a small percentage compared to the overall project flow there and having my exposure to those small residential but not small the small projects I guess in that office at residential I loved it that also was a a key moment for me where I like oh this is what I need to do like I enjoyed the discussion of where socks and underwear go and talking about the linear footage and just how they let how people live and helping people how they live and showing people how to live you know i think it takes a certain type of mindset and i don't know what that is apparently but i must like it um i think it's about creating you know definitely in any design whether it's a retail or hospitality you're definitely creating a mood.
17:37I think in your private home, you're doing it at a greater scale in terms of you can, it's a much more intimate experience, of course. It's much more personalized, of course, for a couple or a single person. So I think that's what really was fascinating to me to kind of not only get into their lives and see what they are drawn to, but then filter all that through your lens. Well, I also think, and you just used the term showing people how to live. I think that that is one of the gifts of what designers give to their clients. Let me open up a world of how you could live, and let me invite you to begin to live this way.
18:18And then suddenly they realize, oh, wow, he didn't just buy me this beautiful sofa with a tasteful welt added, but also he showed me a whole way to live that has changed how I come at the world. Definitely. Most definitely. I think that's... Do you have to be a Virgo to be able to do that? Or can you... I'm a Scorpio. Is there any hope for me? I mean, I don't know. I don't know. Maybe we should do a full polling of voluntary scientists. I feel a strong sense that there's a lot of Virgos. I get that sense as well. I get that. Yeah. Like everything in life, you don't have to be one thing or another to succeed.
18:57So I don't believe that. I think it does help you. But I do think that element of helping people to see how to live better and is often an undersold or under articulated aspect of what designers make. Yes, thousand percent. I think you hit the nail on the head in terms of this profession. It's more than obviously buying things and even just curating things. It's this lifestyle that we are creating to our brand, our home especially, that really resonates with people that hire us, our clients. They want that lifestyle as well in terms of how we live and how we approach our home in terms of what does that feel like, you know what I mean?
19:47So I think that's super important about creating that and expressing that to your clients.
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20:38To learn more, visit ernesta.com slash boh. That's ernesta.com slash boh. And now, back to the show.
20:55so coming back to coming back to the career arc here neil so uh so you see you were doing a bunch of retail with s russell groves you discovered i i love the residential even even more you you finally leave that that firm and and go out on your own what what finally got you out the door and starting your own firm and tell me about that um it was just time it was just the right time it It was during the economic downturn, which is historically when people start businesses. The great time to start a business during the great, exactly. And it was 2010, which for the interiors, I mean, I remember 2008, the financial crash, but it didn't really hit the design because we're so delayed in projects until much later.
21:48So during that point is when I started off, which actually was the best thing I've ever done. And very happy I've done it. And I was hopping. I left and a few people found out and they reached out and started asking for help. And I quickly thought, okay, is this going to be something in the first week? and by the end of the month, I'm like, I can't work from home. I need an office because this is crazy. And I think it was like by the second or third month, we had five employees. It was hopping. I mean, but also, remember this, when you're young and you start an office, you don't have like the Hamptons estate.
22:40You have small projects. You take what you can and you should. And you use those to become a better designer and create your office. And that's what I did. And it was an incredible period. I loved it. It was very overwhelming at times, of course. But at the same time, when you own your own business, I feel like you always feel like you have to pivot at a certain point. I feel like we're pivoting now again with the times changing with AI and just overall how things are done. And so you constantly have to pivot in your career. But that first time launching your business, it's a scary time. It's a whole other mindset.
23:22Even being a studio director at other offices, doing it for yourself, it's a whole other level of pressure. And it's your full name on the door. And just having that element and level to it was incredible, but also very exciting. and something I still have amazing fond memories of to this day. The early day scrambles and all of that. Yes, yes. And getting a business off the ground. And I'm wondering what helped you to, so as you say, you had been running or helping to run a very well-known firm and a big team and then going out on your own. How did you get yourself out there? I know that Mitch Owens wrote about you back in 2012 saying, one to watch, you know.
24:11Yes. It was a lot of networking. You know, I also did Kips Bay early on. Oh, yeah. And that was incredible. My first Kips Bay, when was that? Many, many years ago. I think it was like 2012. I think it was at the same time. You're right. Thank you. Good research. Yes. Yeah, and so then that's where Peggy, my Russell, saw my room. And then I think the year after, she put me on the ones to watch in AD back in the day. That was, and that was, so Kip's Bay has been incredibly helpful for my career in many, the whole, all of it. So that happened the first time I did Kip's Bay. Go ahead and make Jim Drucklin so happy now.
24:57Go, go, go, oh my God, I wouldn't be here today without Kip's Bay. And then the next room I did, I met Amy. And that's when she and I literally met her in my room. So it's been incredible. It really has helped, but not only the industry, it helped me build a portfolio. It helped me build a brand. You also have to figure out who you are aesthetically, which is a huge thing when you first start. Of course, I had no idea who I was aesthetically. And my projects were all over the board. Well, that's what I'm so curious about. Like, how were you articulating who you were and what your aesthetic was?
25:40And yes, this whole notion of having a brand. I mean, who's got a brand in their pocket? They just whip out and go, here I am. You don't. You figure it out. And it comes together like a good stew. It stirs and sits there for a long time. Hopefully at a low heat, but a high enough heat that it gets going. So it's not made overnight, and it comes together over trial and error. And that's what Kips Bay Showhouse gives you the opportunity to do. It frees you from a client to even work out all your ideas more succinctly in a room, which doesn't happen anywhere else besides your own home. And when you're first starting out, you are not making that much money.
26:29So you're not going to be able to do like if one got renovation. So Kiss Bay provides that opportunity to help build your brand, help build your career and your style and everything. It was a great opportunity. And it also taught you how to actually beg, borrow, and plead with the design industry. Right. Right? I remember that first kiss I'm like oh my god I have to do this this is what I'm doing so I called up showrooms and then followed up with an email and I'm like oh my god these showrooms are going to lend to me oh my god so that was incredible but you have to put yourself in situations to grow and it paid off and now we buy from these vendors and now we have a great, even better relationship with them, which is fantastic.
27:24And you insert yourself into the design community. Well, and it's why I always try and encourage vendors to, yes, go ahead, be generous, lend your stuff to this upcoming designer who's doing Kip's Bay. Because one day he's going to be a big client of yours and be grateful that you helped him in the early days, right? I'm always shocked when I hear stories of, oh, they wouldn't lend me this or they wouldn't give me 12 yards of that. And I'm thinking. Yes. And the exposure, too. Exposure is everything. Huge lesson in all of that. So great that the show houses helped. And then the firm grew and grew.
28:08So fast forward, COVID comes and your firm gets bigger and bigger and you get wildly busy. And I take it from our earlier conversations that maybe you didn't love the firm getting that big. Tell me in your words how you felt about that. I would say that's safe to say. You go to school for being a creative and all of a sudden you find yourself with a large office. And it was also during COVID. So it was a lot, I must say. And you're also obviously, you know, you can look back at it and be like, oh, that sounds obvious. And it is obvious. But when you're in it, you're kind of just obviously dealing with it all.
28:51When you first start your office, you're obviously taking, not obviously, but you're trying to take as much as possible. And you also feel honored to get a job. Sure. And, you know, the pendulum just shifts where you can't take everything. or you get to the point of you realize when you try to take everything, it's too much. Or, you know, everyone has their limit and there's definitely people that, and designers and creatives that have huge companies and my hats go off to them. And I appreciate that and love that. But for me personally, I think everyone has their own ideal. I realized during all of that, this was too much.
29:29I did not want to deal with more back of office things. I wanted to be in it. I wanted to talk about the wealth size. Back to the wealth size. I'm really fascinated by this. But I wanted those details and I wanted to ponder them and I wanted to have time to ponder them and not have to look at this spreadsheet and that spreadsheet instead. So that's how I wanted my life to go. So we purposely scaled back. So since COVID, we've taken on less work, which has been great. And it really allows me to get more into the projects. And what did you have to do when you say you scaled back? Well, luckily that worked well with the economy.
30:18So during COVID, for one week, I thought, oh no, this is going to be awful. but literally by Friday of that week, it was like, oh no, it's the opposite. We are so busy. You're wild to busy. Every client literally called. And it was the wildest week of my life. My clients were even calling me that week being like, and every time I saw my voice or my cell phone, I would ring. I'm like, oh my God, we're going to lose a project. And they would call. I'm like, we just bought a townhouse. I'm like, oh my God. So it was just like, it was the opposite. like our phone was ringing off the hook uh everyone was moving or renting or doing something and they were great projects it was hard to say no to all of it and we took it on and we got through it and we did it and and since then we just um you know i think there's been less work coming in but i also been more picky and more selective i should say say i guess uh we've just been more selective of what projects that are right for us and what projects are perhaps just too small.
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31:28And that's how we got to where we are today. Well, and so did you have to let everyone in the firm know, listen, kids, we're going to downsize or we're just going to start taking fewer projects? Or did people sort of, some people leave on their own and you just didn't fill those positions? How did it? Yeah, it was a case of a lot of just not filling positions and just downsizing naturally. And that's why it definitely did not happen overnight. It was a very slow process. Okay. So people would leave and you just wouldn't fill those positions. Because I'm always curious when people say, oh, we went from 15 to five people.
32:02What did that mean had to change in terms of how the firm worked and people's workloads, your own workload, perhaps? I mean, how all of that happened? Yeah, it was a slow transition, very slow over several years. And you also learn, or at least I did, this also is happening over, the technology has shifted. Where back when I first started school, in my career, you would have set the drawings and there would be so much time into each presentation. That still happens, of course, but not to the extent, at least from my side or from how we work. um so things have just changed as well with technology to make that uh happen um you know instead of having you know a team collect tons of things for you to find i'll just find it so like i just shifted the shifted the the needle and the perspective of how to really get this done and And, you know, I love shopping.
33:10I love finding those things. For me, if the client starts, if we need something, I'll start finding it. And it comes really naturally and easy. And I love that process. So for me to outsource that, yes, there's definitely designers in our office that can help insist or assist and fill in and do that. But that is mostly coming from me. So and I really wanted to enjoy my job. So I really took those elements I really love and want to do and did those. And all the elements I didn't want to do, we have other people working on or outsourcing. I think that's really key when you own your business of understanding what are your favorite things to do and do those.
33:52Well, and that's often easier to say than to actually put into practice, right? Because I think when the firm gets busy, you start to see so much of what you love doing slipping away. No, it's very hard to do. And it took me many years to figure that out. I'm still learning. By no means I'm an expert. But yeah, it's kind of how we got where we are today. Which is a much smaller firm than you were a few years back. Correct. Have you gotten to the Magic 5 number? We are 5, yes. You are 5. Okay, see that? We are 5, Magic 5. The Magic 5. I don't know. I don't know what it is. But one of the things I'm wondering about, Neil, and we've been having a lot of conversations recently with a lot of the industry advisors who work with a lot of the AD100 designers, Sif Kaplowitz.
34:45And we just had Sean Lowe on the show. He was talking about Vicente Wolfe's big fee that he charges before he does anything. And I'm wondering, where have you landed in all of that? How do you think about what works for you and your clientele with billing? Where have we landed? Things shift in terms of we used to have a lot of architectural related projects in our office. Now we have more decorating, quote, decorating projects. So we're not doing as much of the interior architecture. so your fees and your structure have to shift or won't work and have found um but we we definitely work on um kind of a mixed bag which i think i'm hearing from a lot of designers where it's hourly and a fee uh percentage fee and i think that works well with clients because they understand that you know it's our time is important but also you know it's the time to cover the purchasing um we also approach fees and and cost of projects up front at the very beginning uh it's one of the first conversations uh obviously what we do in this business is a lot about money it takes a lot of money no matter what budget no matter how many thousands or millions or billions of dollars you're spending there's always a budget and how are we going to resource that and how are we going to talk about that.
36:17And if a client is nervous or is hesitant to talk about money, it's a red flag. There has to be something about compensation because as I keep saying, there's always a budget. Even from my own clients, I know who would do that and who would not do that. So like in terms of where to spend things. So you get to know them. And so that conversation about money is really important up front.
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37:29And now, back to the show.
37:36what i'm curious about with the with the charging structure and and i i wonder i mean first of all listen it sounds like one client might be different from another and how they think about money and what they have right and what they need to know and some clients want to know everything you're spending every minute of the day and other clients seem like they're more comfortable getting some monthly bill and saying sure yeah we moved forward with the project and we bought, you know,$100 ,000 worth of stuff. Correct. Yeah. So what I'm, what I'm wondering about for, for you, did you have to figure out how to get comfortable with your own worth and what you knew your work was worth and then how to present that to, to clients?
38:23Oh, absolutely. I mean, definitely. I mean, just like figuring out your own design aesthetic or your brand, you have to develop your confidence. Confidence related to your own worth, your own value, meaning you still, yes, you're creative, but you still need to make money to live and support your team, right? So that is super critical and not being afraid to talk about that in very plain, common language. And I think clients appreciate that, of course. They appreciate being valued and putting in that terms, I think it goes a long way. I wonder, part of what I'm curious about is so many designers say to me, listen, Dennis, you've got to remember this is a service business.
39:20We're here, right, to serve the client. And how do you walk that line of you're in a service business, you're, one designer always used to say to me, Dennis, I'm going in the back door, okay, I'm going in the service entrance, and I just have to get over that, and I just have to deal with it. And I just have to remind myself that, yes, this is a service business. But at the same time, having the confidence, as you were just suggesting, to say, listen, by the way, I don't know if you've noticed this firm that I have here, but we have a certain amount of overhead, right? And this is how much money I charge to pay for the firm that I have and be able to do the work that I do.
39:58And that Sag Harbor House doesn't come for free, too. And I've got a baby now, for heaven's sakes. I mean, right? So, I mean. That would not work. I would not advise saying that to a client. Do you bring Chloe into it? Do you say, listen, you probably see. No, no, no. But how do you walk that line of acknowledging, listen, I'm working for you. I get it. I'm in service of you. But also, here are some things that I need. And it looks like this. Correct. Definitely. I think, A, listening to your clients, what they're bringing up, whether it's a frustration or a topic or something's more expensive.
40:41It's that listening and being open to that is step number one. Clients like to be heard. Humans like to be heard. I have found people in general, right? Yes, they like to be heard. So giving them the platform to be heard on that and then address that. And then you can go back to them whether it's, there is a lot of time on this. And then you're like, oh yeah, well, Let's talk about that. I'll show you like actually in more detail what we all did. From my experience and with clients, I think time is super valuable and they understand that. And I also think there's a better understanding of what things cost.
41:20Whereas many years ago, a few years, you know, maybe even a few years ago, people were not well-informed and they needed that full budget to be understanding of where things are. Or, you know, and also, So I think people are, our clients are more aware of like, oh, a side table actually cost this. And it's also, I think it's having said that, I also think it's just where we are as a studio and we have more repeat clients and we have more clients that it's not their first rodeo and they've done other homes. And so it's a well-formed client. So they know what an average side table costs and such.
41:57So there's that that's layered into all of this with my responses and such. I think back when I first started, my response would be totally different. Where you had to do a budget and show everything and go through it all and how we're going to skimp here and put it here. So it changes not only with time, but obviously with your career and where you are in it. And are boundaries more challenging today? Do people have a greater expectation of you being available to them? Oh, yeah. They expect me to be available. Oh, yeah. Oh, yeah. Let me tell you. Yeah, I mean, yeah, we live in a world of texting.
42:43And if you don't answer your texts, or then there's email, then there's phone. Yeah, you should be available. You should be available. You are available. to your clients and into your vendors and to all the people you work with. So that is very important. Are there boundaries that are different than 16 years ago? Yes, very much so. But you're also involved in their home. And sometimes you have to kind of understand that, how I perceive it or understand it. And definitely, I think it does cross a line at a certain point and be like, okay, let's respect their weekend and all of that. And you can subtly add that in and layer that in and learn, let's not text right back.
43:38Let's text Sunday morning. Yeah. Let's have it all crafted. Right. Let's be ready to go with that text. Let's be ready to go. But set those boundaries. But it's a lot different than it was when you were first starting. Definitely. Definitely. And to be really transparent, I think also I realized that during COVID, when we got really busy, I was a single man and I worked all the time. And I'm like, what am I doing? And what am I doing? And having COVID and then you're really not around anyone, you're like, oh my God, this has got to change. So I really had a moment, an aha moment of we need to shift this dynamic.
44:21I need to figure out what I want to do. And what I wanted to do is have, you know, I love what I do in design, but I also wanted to be with someone special and build a family. And I put that on my mood board and I made that happen. So, yeah, it's been a huge dynamic shift for me. And I, you know, got married. We had our first child a few weeks ago, and it's phenomenal. I highly recommend it. And it's made work even better. It's made those decisions that you kind of labored over. It just feels it kind of puts a bigger spin and angle on everything where you can really not stress as much as over the small things and see bigger picture.
45:07And I think that's been really incredible, really incredible. Baby Chloe is helping to put things in perspective. Yes. Changing my life from day one. Well, and listen, and your marriage changed your life in huge ways. And it sounds like you guys also have a working partnership. We do, yes. Yes. And so tell me about that. Yes. Apollo runs our gallery, Antigua Galleria, which is up and running. And we're very excited about it. It's something I've always wanted to do. he comes from the world of finance and banking so i convinced him to come to this side of the world and all of that great knowledge of finance and banking is paying off because now it helps on both our gallery and our studio so we're a perfect uh team over here uh and loving getting this all launch, which is great.
46:06And what do you want the shop to be? What do you want it to grow into? How are you thinking about it? The shop is definitely starting off as all the collections I've had over the years. Just all the, some of my favorite pieces. I love shopping. Let's just get right to it. Have we made that clear? Neil does enjoy shopping. You should enjoy shopping if you're an interior designer. If not, I don't know how that would work. I would love to be an interior designer if you don't like shopping. But I love finding things. I love the hunt of shopping. And I found myself with a lot of things in a warehouse.
46:49And I always loved the idea of having a shop someday. And it's always on my mind. And we finally found a spot in Brooklyn. to really make that happen, which is close to our apartment there. And having that become a selection of our brand and our identity, and it's another amazing way to grow professionally in terms of not only on the business side, but even on the aesthetic side of it. It's that it's creating your own personal laboratory other than your home to really experiment with design and scale and juxtapositions and color. I was always kind of doing it in our office. We'd have like a little, you know, you'd start with a seating area, but all of a sudden the whole office is filled with accessories.
47:38And so it just became natural that the next step was to have a gallery. Definitely layering in some custom furniture that I'm working on. We have big plans. You know, I think one of my strong suits - Well, that's what I was wondering. One of my strong suits is having a lot of ideas and then just being like, how am I going to do all this? So like, then you realize, yeah, all those ideas are like a five year plan. So, yeah, we want to layer in custom furniture line. We want to create a lifestyle. We candles, everything, a whole brand. We're also working on a collection for CB2 that's coming out next year.
48:20so that will be our collection that we're working with them on but we're doing a own collection for ourselves in our own gallery as well so is this sort of a high low kind of thing your gallery will have the custom furniture option and cb2 will be the the more entry level version okay yeah okay look at you leaning into a whole brand lifestyle and wow so so it sounds like the whole infrastructure is being created to build this out. And a book? Are you and Jill Cohen in talks and making things happen there? Or do we need to get that going? You know, a book has been on my mind for many, many years.
49:03I'm finally, maybe it's my own very critical eye, but I feel I'm finally in a position where I feel like we should get one going. So I've been in talks with a few people, but it's by a few years out yet. I know they're a long lead time. Sure. They take a while. I kind of, you know, I don't know. I want to do what's something that's much more, I've had projects I've been working on. I want to make sure those are in it. And there's a few things else we're doing. And I just kind of need to figure out what is the right time. I think it's soon though. I think it's soon. And what's your sense of, I know you mentioned, you know, coming out of COVID, business slowed down at some point and that helped you to sort of restructure and resize the firm.
49:52What's your sense of where things are at now? I mean, it's kind of a crazy time in the world at the moment. But I mean, business-wise, it sounds like things picked up again for you. Business-wise, 2025 was a slow year, a very slow year, at least for us. I've heard many different things from many different designers. But for us, it was a year of waiting or of holding, even for some of our current clients. It was hard to sell things. It was hard to pitch things. People were nervous, and rightfully so. And there was a lot of terrorists and not terrorists and potential terrorists and more terrorists.
50:35So, and I think at least for me, I feel like there was, um, that changed only a few months ago. Um, and, uh, people have either, I don't know what, what happened, but I feel either it's just a timing thing and people are just tired of waiting, uh, and they've realized they're just going to do their home anyway, or move anyway. but in the last few months we we've gotten a lot of calls a lot of calls uh and where we got a several new projects so it shifted dramatically and um which is a great thing uh you know definitely it's also was the beginning of the year and there's always calls at the beginning of the year i i even on major holidays it's it's those times i equate it to i'm sure the spouses are talking and they're sitting down.
51:23They're home together, finally sitting down. Honey, we have not purchased that house yet. We're going to call this designer and get this going. So there's a lot of that that happens. I see it a lot. It happens on July 4th for us, after Labor Day. You know, it's like there's shifts in everyone's life. There are milestones. They're like, oh no, the kids are back to school. We still haven't started this. So people get on it during those major moments. And this new year was a major shift, at least from what I witnessed. And there's a lot of phone calls. Still today, a lot is happening. I feel it's usually a year where people are doing things, at least reaching out to us, which is incredible.
52:03Yeah, yeah. No, that's great to hear. And to your point, I mean, one does wonder how long can people wait to make those big choices or life decisions that they need to make. It just seems like people have been putting it off for a long time, right? Yeah. But in the scheme of things, these are big projects and once in a lifetime moves. And you know, it's still, I mean, you get a lot of calls or emails where people are like, oh, I remember seeing this in a magazine and I'm finally calling. It has a huge shelf life, much longer than I think it does. It's pretty incredible. People see you or your work, I should say, and they're not ready to move for several years.
52:54And so then when they're ready, they are ready to go, which is great. It's interesting that you say that because for all the talk about the rise of Instagram and Pinterest and even the rise of AI of late, I'm struck by how many designers I talk to that still tell me the story of I ripped the page out from Architectural Digest or wherever and held onto it in some file. And for all the advancements in technology, I still feel like people are sitting with some image that they saw, right? Definitely, definitely. It's a lot more, I saved your project to my Pinterest board and then I realized your projects were 50 % on the Pinterest board.
53:36That happens a lot. Yes, yes. Then you should really trust your Pinterest board and hire us, right? There's a theme there. Like, I mean, so even I hear what also shocks me, it makes me laugh a little too, is that there's a lot of, I pin this and they didn't know who we were. And or the fact that they pinned 50 % of our work. When we meet and I see their board and like, well, that's, we did that. And then you're like, oh, this is a match. And this is what we do. So this is, there's a lot of that. And it does take a while. And homes, even more so, you know, people are putting more into their home.
54:14Homes are more than just where they eat and sleep. It's where they work out in their wellness center. It's like, so homes are even taking more importance. So yeah, I don't foresee that ever changing where it's going to become faster. I mean, back to your point though, maybe AI will make certain things faster for sure. But creating a home, it's a craft. It takes time. Neil, it is such a pleasure to get to speak with you, and I thank you for your time, and I'm glad that I could catch you in Miami. Hopefully, you'll get out of there eventually. Hopefully. Definitely. Definitely. It was a pleasure speaking with you, Dennis.
54:49Always a joy. I'm a huge fan.
54:55Thanks for listening. If you'd like to keep up with the latest design industry news, visit us online at businessofhome.com, where you can sign up for our newsletter, browse job listings, and join our BOH Insider community for access to online workshops, a free print subscription, and much more. If you have a note for the podcast, drop us a line at podcast at businessofhome.com. If you're enjoying these conversations, please leave us a review on Apple Podcasts. It helps others to discover the show. This show was produced by Fred Nikolaos and edited by Michael Castaneda I'm Dennis Scully Thanks again for listening And I'll see you next week
From the publisher
Neal Beckstedt was already an accomplished designer before he went out on his own, working for Arquitectronica and serving as studio director for S. Russell Groves before finally putting up his own shingle in 2010. Since then, his tastefully warm take on modernism has won him high-profile projects and accolades in the press, including inclusion on Elle Decor’s A-List and the AD100. On this episode of the podcast, Beckstedt speaks with host Dennis Scully about why so many interior designers are Virgos, scaling his firm up and then back down again, and why great taste doesn’t happen overnight.
This episode is sponsored by Ernesta and Resource Furniture
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Neal Beckstedt
Dennis Scully
Business of Home
