The Thursday Show: Tori Mellott's take on Southern style. Plus: How paint colors get their names

12 Sep 2024 · 1 h 10 min

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Business of Home Podcast: Episode Summary

Episode Title

The Thursday Show: Tori Mellott's Take on Southern Style. Plus: How Paint Colors Get Their Names

Hosts

  • Dennis Scully: Host of the Business of Home Podcast
  • Fred Nicolaus: Executive Editor of Business of Home

Episode Overview In this episode, Dennis Scully and Fred Nicolaus delve into the latest news and trends in the interior design industry. They discuss challenges facing furniture brands, the evolving concept of the American Dream, and the naming conventions for paint colors. Later in the episode, Tori Mellott, an expert in Southern design and author of *Southern Interiors*, joins the conversation to share insights from her new book.

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Key Topics Discussed

Industry News

  1. Challenges for Furniture Brands:
  2. Big Lots files for Chapter 11 bankruptcy but aims to remain operational through acquisition.
  3. Hooker Furnishings announces layoffs after a major operating loss.
  4. The furniture industry continues to struggle due to a stagnant housing market and inflation.
  1. The American Dream:
  2. A discussion about the shifting perception of homeownership among younger generations, particularly Gen Z and millennials.
  3. Statistics show a decline in the importance of homeownership as a part of the American Dream, with only 68% of younger generations viewing it as essential compared to 88% of baby boomers.
  1. E-commerce Trends:
  2. A rise in Asian factories selling directly to U.S. consumers, bypassing traditional middlemen.
  3. The impact of lower prices on consumer perceptions of home goods and how this affects designers.

Tori Mellott's Segment on Southern Style

  • Tori Mellott discusses her new book, *Southern Interiors*, focusing on Southern design principles, hospitality, and the personal stories behind the interiors.
  • Key elements of Southern style highlighted:
  • Importance of food and family in entertaining.
  • The embrace of comfort and personality in designs.
  • Qualities like humor and imperfection that characterize Southern interiors.

The Paint Naming Process

  • Insights into how paint colors are named, featuring quirky and creative names such as "Elephant's Breath" and "Disco Nap."
  • The complexity and creativity involved in naming colors, reflecting cultural trends and consumer preferences.

Closing Remarks

  • The episode wraps up with discussions on the importance of personal branding for designers on social media and a nod to the evolving landscape of print versus digital media in the design industry.

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Key Takeaways

  • Furniture Industry: Designers and brands need to adapt to challenges in the current market while focusing on higher-end offerings to differentiate from discount brands.
  • Generational Shifts: The decreasing emphasis on homeownership among younger generations may influence future design and purchasing trends.
  • E-commerce Impact: Direct-to-consumer sales may lead to confusion over product value among consumers, prompting designers to articulate their product's worth more effectively.
  • Southern Design: A focus on personal stories in design can foster deeper connections with clients and enhance the authenticity of projects.
  • Creativity in Naming: Unique and thoughtful naming can enhance product appeal and contribute significantly to brand identity in the design space.

Sponsors

  • Hartmann & Forbes: Specializes in natural window and wall coverings.
  • Chelsea House: Offers innovative home furnishings and decor.

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Conclusion This episode of the Business of Home Podcast provides valuable insights into the challenges and trends shaping the interior design industry, while also showcasing the rich tapestry of Southern design through Tori Mellott's perspective. With discussions on market changes, generational values, and creative branding, the episode serves as a practical guide for designers navigating the evolving landscape.

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Transcript

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0:07This is Business of Home. I'm Dennis Scully, and welcome to the Thursday Show. Later on, I'll be speaking to Tori Malas about her new book, Southern Interiors. But first, we're going to catch up on the news, including more challenges for furniture brands, whether the American dream still includes a house with a white picket fence, and a look at how paint colors get their names. To do all that, I'm joined by Business of Homes executive editor, Fred Nicholas. Hi, Fred. Hi, Dennis. How's it going? Great. How you doing? Doing good. I'd be doing a whole lot better if we could talk about RH earnings.

0:44But CEO Gary Friedman won't be talking to investors until Thursday evening. So cruelly, they've robbed us of the chance to go over their results with a fine-tooth comb. Once again, they know when this show comes out. I want to make it clear. They know when the Thursday show comes out. I don't want to believe that they're deliberately coming out with their earnings when we can't cover them. But it's a trend. I'm just seeing a trend here. All right. Well, next week we'll get to it for sure. So stay tuned for that. In the meantime, let's look back on Monday's episode, an interview with San Francisco designer Nicole Hollis, one I've been looking forward to for a long time.

1:21I really like Nicole's work and she's a delight to hear from. I couldn't agree more. I've been looking forward to it for a long time too. Actually, since back when we spoke to the fabulous photographer, Douglas Friedman, who said, Dennis, I am doing the photography for Nicole Hollis's next book. And these projects are just amazing. And I said, great, I would love to talk to her. And what was just maybe a couple of years later, it happened, you know, because those things, they come together, you know, over time. And it was worth it. It was worth the wait. It was great to talk to her and a really enjoyable conversation on a lot of levels.

1:58I remember the first time I met Nicole, it was at a party thrown by First Dibs. It was me at a table with a bunch of designers and they were all talking about their firms. And Nicole kind of casually dropped, oh, you know, I've got like a hundred people on staff and the other designers' jaws dropped when she said that. I mean, it is an enormous firm, a very well-run operation, very impressive project. So it's really interesting just to hear from her directly, like how that actually happened, how you build a design firm that has a hundred people. But there were lots of gems in there too. I mean, I loved how she talked about how so much of her process is just about fighting decision fatigue among clients.

2:30And how can you you convey the most information possible in the least amount of time. You know, you got 20 minutes, your client will pay attention for 10 minutes of that. How do you get decisions made? And I think it's kind of an overlooked part of the design process and was really cool to hear Nicole like zoom in on that. I agree. Another part of the conversation that I am so glad we were able to have, and I appreciate Nicole speaking so candidly about it, was Nicole shared that she has dyslexia And it made her schooling challenging. But it also gave her a superpower. And she found that she was creative in a very different way and saw things in a different way than many other people did.

3:10And that really resonated with people. I got several notes from designers who said, me too. And I was so pleased to hear about that. A designer in Denver sent me a note saying that they have both ADHD and dyslexia, and they're convinced that a lot of designers do too. It made me want to get into that subject much more. So I was really pleased that Nicole was so forthcoming about that. And I love when somebody who outwardly is so wildly successful and has built this enormous firm says, oh, and by the way, I have a condition that might hold a lot of people back, but didn't. Yeah, I love hearing about that too.

3:48and it'd be a great topic for a future show, provided we have time in the margins of the two-hour RH conversation that I'm sure we're gonna have. But yes, I think it's a fascinating subject and I'd love to talk about it more in the days, weeks, months, and podcasts to come. Yeah, I hope we will. And I hope some people will reach out and share their experiences with that. All right, we're gonna get to the news in just a moment, but first, a quick break.

4:19This podcast is sponsored by Hartman and Forbes. For over 25 years, Hartman and Forbes has delighted the design community by hand crafting the industry's most diverse collection of natural window and wall coverings. Hand weaving to customers' size specifications and using sustainable natural fibers enables Hartman and Forbes to deliver a bespoke product in seamless widths up to 180 inches. They're proud to share this age-old tradition and look forward to being a valuable resource that enables you to create a sense of sanctuary rooted in natural design. Visit HartmanForbes.com to discover the fall-winter 24 new arrivals and to find a Hartman and Forbes luxury showroom near you.

5:06This podcast is also sponsored by Chelsea House. While you're at High Point Market, Chelsea House invites you to stop by their showroom to see how they're rewriting the rules with some of today's most exciting and sought-after products. You'll be inspired by a high-point showroom that designers say is the best in town. Make your next great discovery in the Chelsea House showroom at 200 North Hamilton Street or online anytime at chelseahouseinc.com.

5:40And we're back. First up, Fred, furniture brands continue to face challenges. Yes, they do. Earlier this week, the news broke that Big Lots has filed for Chapter 11 bankruptcy. The company is likely going to stay in business thanks to an agreement to become acquired by investment firm Nexus Capital Management, but still plans to close more than 500 stores. Meanwhile, Hooker Furnishings announced its own cost reductions this week following a dismal earnings report that included an operating loss of$3.1 million. CEO Jeremy Hoff says the company is planning layoffs. A lot of pain out there. We talk about this almost every week, and it seems, unfortunately, to just keep going.

6:16No, I agree. A lot of pain out there. Clearly, it's not a fun time to be selling furniture, and it certainly feels as if the challenges facing the industry are likely to continue. In the case of Hooker, they seem eager to find some cost efficiencies so that they can make sure they get through this time. And that was tied to the layoffs. It sounds like they've already made some cutbacks, but they're looking towards the future and hoping those rate cuts come soon. And that is clearly what everyone in the home industry is looking at these days, yes? Yeah, you know, it's funny. Just to step in the time machine for a second, I remember at the beginning of the year, we talked about sort of our predictions for 2024 and our retail columnist, Warren Schulberg, defined the current climate as mushy, in his words.

7:09It wasn't clear whether things were good or bad. They were just kind of mushy. And I think what we found out this year is that, in fact, they're bad. This has definitely been a very difficult time when sort of like the pain of a stagnant housing market, rising inflation has really caught up with a lot of furniture makers and certainly people in the lower end of the market, like Big Lots, for example, is very much like a discount chain. And so we're seeing a lot of that pain. And yeah, the interest rate cut that is going to come next week that we've all been very excited for is certainly good news.

7:42And maybe it will end stop the bleeding, although it's hard to say, you know, these things don't really turn on a dime, do they? Well, exactly. And I don't know if we're more excited about the RH earnings or the upcoming rate cuts, but I think that your point is well taken. And often there is a meaningful lag, often as long as a couple of years before both rate increases have an impact and rate cuts have an impact. And there's a lot of debate right now. How long is it going to take for people to feel the impact of those lower rates? And have behaviors changed over the past few years that might mean it's going to take even longer for people to return to the market and buy furniture?

8:24This is not the dose of sunshine we need to start the show off, Dennis. Once again, us kicking it off with a downer of a first story. Yeah, I didn't mean it to be that way. But yeah, I mean, I like the real answer to all those questions is we don't know. You know what I mean? It's going to take time. I guess like my question for you, Dennis, is all of these companies like Big Lots and Cons having all these problems. Do you think designers feel this as well? Because certainly they don't shop at Big Lots. Does this matter for them? I think it's all part of the home landscape. And so I think it matters from that perspective.

8:58But I think one of the things that we talk about a lot on the show, and we're likely to talk about more today, is it's a reminder that many of these companies that don't have the benefit of a big designer audience are particularly struggling. And I think we talk a lot about companies that focus on designers as a meaningful market to go after. And many companies that are trying to raise the level of their product offerings and their service offerings are doing so because salvation looks to be on the other side of winning. At the top of the luxury mountain, there's clean weather up there. Yeah. Yeah.

9:42And so I think that many of these companies that are just trying to compete on price, that model just seems very pressured right now. Yeah. I mean, my takeaway for designers on this one is any designer listening to this may be having a tough year right now. It's possible that people's pipelines are not quite as full as they were during the thick of the COVID home boom. but know that there are a lot of people out there who are obsessed with you right now because there is so much pain at the bottom and even the middle of the market everyone sees that the sort of designer part of the market is maybe suffering a little bit but certainly not experiencing the crisis that a company like Big Lots is facing so there are going to be a lot of companies trying to sell to designers trying to figure out how to work with them trying making their selection you know attractive to designers so even if your own firm is having its you know bumps in the road this year, know that there are people who want to do business with you.

10:35And now is a good time to sort of flex that power. Designers, you are in demand. No question. That is the takeaway. Okay, let's see if we can make this next story more uplifting, Fred. It's all about the American dream. For previous generations, the American dream was synonymous with owning a home. For the New York Times this week, Anna Koday explored why among Gen Z and millennials, That's no longer the case. Okay, we're going to try and keep this positive, Fred, but it is a little bit about how perhaps younger people don't feel a home is as likely in their future as we had hoped in previous generations.

11:13What was your sense? Yeah, well, my sense is that we're only 30 seconds into this item when we've already failed to keep it more and more uplifting. But nice try, Dennis. Yeah, I mean, I think, you know, the article talked about these surveys that were done that, you know, indicated that among baby boomers, for example, like, you know, a very crucial part of the American dream is home ownership. It was something like 88 percent of boomers agree that that's the case. Whereas if you go down, you know, Gen Z and millennials, it's more like 68 percent. And it's considered less important for them, less a crucial part of the so-called American dream to own your own home.

11:46I mean, the reasons for this are probably not surprising. And this is not something that's just related to the post-COVID housing slump. This is a problem that's been going on for a decade now. Ever since the big 2008 financial crash, a lot of home builders were very spooked by that and pulled back on building new inventory. Meanwhile, a lot of neighborhoods have these very intense sort of NIMBY regulations that prevent people from building new homes. So just a lot of millennials and now Gen Z is looking at the housing market thinking like, OK, the average starting price for a home is 20 million dollars in my neighborhood or whatever it is.

12:21I'll never be able to, you know, own a home. I'm starting to accept that to some degree. So I wonder what these numbers will look like in, you know, 5, 10, 20 years. But it's certainly an interesting moment. And, you know, I wonder if designers feel this, if they feel like some of the younger clients feel differently about their homes than maybe their older clients. I'd be curious to hear feedback on it. Well, I agree. And as you and I were talking about recently, I think another issue related to designers that comes up when you talk about housing is a lot of designers share with me that it's a challenge for them for their younger designers and being able to live nearby.

13:00Exactly. Their staff and their team. And this certainly came up when I was visiting Blackberry Farm. You know, Blackberry Farm has 1 ,200 people on staff, and a lot of those people have to live relatively far away in order to be able to afford housing and to be able to get to work. So, I mean, the housing issue doesn't just affect, oh, my clients, this doesn't matter to them because they're all wealthy. I think it's a huge national issue. And I think what was interesting in this article was you saw, obviously, they talked about the GI Bill, for example, being this huge surge in homeownership when so many of the soldiers from World War II came home.

13:40And I think to your point, part of the reason this is going to change is because I do think this is getting so much national attention that a program, whatever it is, stimulus, loans, loan programs, more affordable housing, I think this is going to be addressed because it is such a top of mind issue for voters going into the upcoming election. And I think it's so meaningful for people to think that they can have a home that I just think we're going to have to figure out how to address this. Yeah, well, I mean, here's hoping. And, you know, here's hoping that when they afford those homes, they want to decorate them, because I think that's very much what everyone listening to this show hopes as well.

14:25And I, you know, I think, frankly, the instinct for wanting to, you know, have a place to call your own and make it the way you want it to is pretty fundamental. You know, I think that economics can sort of make it shift over time, but I don't think there's anything about that that'll go away just because we have this sort of depressing turn of events for millennials and Gen Z. No, no. I think things are bound to get better. Maybe not soon, but eventually. Okay, let's move on, Fred, to talk about e-commerce. This week for Business of Home, you wrote about Asian factories selling directly to U.S.

14:58consumers on sites like Amazon and Wayfair. Tell us about it, Fred. I'll try. This is a complicated, complicated issue. Got into this one kind of a funny way. Like, have you ever done a search on Amazon for something like a, I don't know, like done a generic search like lamp recently, Dennis, or chair or anything like that? Well, I have. And so I was so I was so curious when I when I read your piece about the things that were that were coming up, because often they're they're fairly random. Yeah. Like when you when you do a search like that on Amazon, you'll get flooded with these results that come from these somewhat peculiarly named companies like Z-Go-Go and AU Shine.

15:36And a lot of the prices are incredibly low. So you'll get a lamp that's$9 or whatever from a brand that has kind of a quirky name. And I was just looking at that and trying to understand, like, what exactly is going on here? Why are all these home goods so cheap? What are these wacky names? What's going on here? And that kind of kicked off this typically very long article on the subject. I mean, as usual, you found a way to make what might be an otherwise dry topic entertaining and amusing and also taught us a great deal about the, I guess, the rise of Chinese factories selling directly in the US.

16:15Maybe you can give us some more details around it. Yeah, I'll try to break it down a little bit. So I think most people listening to this understand that a lot of home goods are made in China and more broadly in Asia. And so that's been the case since the 1980s. There's nothing really new about that. But what has happened for a long time or the arrangement for a long time has been that you'll have these Asian factories making the goods and you have these U.S. companies that are importing them, bringing them into warehouses, getting them into retail stores, you know, acting as sort of the middleman essentially between the Asian factory and the U.S.

16:50consumer. And that has sort of been the status quo for a long time. But what's been happening more recently is that the middleman, in this case, the US-based importer, is getting cut out. And so you have a factory basically making up a brand name like Ziegogo or AuShine or PhenemZ and selling their product direct on these platforms without having a US importer in the middle of the equation. And I sort of wrote about why that has happened and what it means and why they have these crazy names, which was It's actually kind of interesting because the reason they have them is because you need a registered trademark to sell on Amazon or to kind of get proper placement on Amazon.

17:26And it's a lot easier to register a trademark if it's a nonsense gibberish word than registering a trademark for a company like Stone Point or, you know, that takes a lot longer. Whereas if your company is a nonsense string of syllables, then, you know, the patent office is like, well, there's not too many Z go-go's out there. So go ahead. Here's your trademark. So, Fred, I wonder why this is happening. Yeah, well, there's a couple of reasons. One is that it's a lot easier than it used to be for these factories to sell direct. If you think about how it was in the 1990s, for example, if an Asian manufacturer wanted to sell direct to U.S.

17:58consumers, they'd have to set up their own warehouses. They'd have to set up their own logistics network. They'd have to figure out a way to work with retailers directly. And all of that was difficult. And so most people just didn't bother to try. Now there's all this technology that's built up. Amazon has its own fulfillment program. Wayfair has its own fulfillment program, and it's relatively easy for a factory to just sign up for accounts and, you know, connect with some of these startups and, you know, get their product into the U.S. market without as much hustle and bustle as they used to.

18:26That's one thing. The other thing is that, you know, tariffs, the Trump administration's tariffs in 2018 kind of put importers in sort of a weird spot. They had to raise prices to pay the tariffs. And in turn, they ended up selling less goods. And so the factories who are working with these importers were like, wait a minute, we're not selling as much as we used to through these guys. We have to make up the volume somehow. We can sell direct now. So let's try that. So that was sort of another catalyst to this phenomenon. But I think in some ways, the biggest one is just price, especially now, because in the middle of the COVID home boom, consumers would pay whatever it took to get a table.

19:01They needed the table. They were going to pay for it. If they could get it, they were going to buy it. But now people are so much more price sensitive around spending on their homes. And so if a company can offer a lamp for$1 less than the next guy, that makes a difference. And it's certainly in the algorithms that these platforms use will rank that listing higher. And so the other thing is that the marketplaces themselves, like Amazon and Wayfair, they want to give consumers what they want. If they want lower prices, they're going to show consumers lower prices. And so a lot of these factories, because they don't have to have the staff that a U.S.

19:31importer has, they're able to hit a lower price point. And I think, you know, those three things combined are why we're seeing this, you know, this rush of this kind of selling into the U.S. market. What do you think is the is the longer term impact here? And does it does it have a meaningful impact for designers, do you think? Yeah, well, I mean, like big lots, I don't think there's that many designers who are buying like eight dollar tables necessarily. But but I do think it kind of contributes to the broader culture around the way we perceive the price of home goods. You know, like if your client can just Google and see like a light that looks pretty good that costs$9, it's more difficult to convince them that one that costs$9 ,000 is worth it.

20:11You know, what do you think? Yeah, I find it comes up all the time when I have conversations with designers. And so I think that, I mean, it's funny because the other day I was having a conversation with a designer and we started talking about Amazon at first and how angry she was about how Amazon has just altered people's perception of how quickly something can come to you, a conversation we've had many times on the show before, but also the range of things that their client can just go on and find, to your point, and it just leaves them scratching their head. They find a$10 lamp and they go, well, wait, so this other lamp that you're specifying for my project is how many thousands of dollars?

20:48And they just can't – they can see the difference, obviously, but they don't fully understand it. And if nothing else, designers tell me that it just leaves their clients feeling suspicious or just having a little bit of doubt. and that bleeds into the whole presentation because they're fixated on this question that they have about why this lamp is so expensive and then suddenly everything starts to seem so expensive and the whole process seems so expensive and it was interesting that Nicole Hollis talked about decision fatigue and how quickly she likes to wrap up a meeting. She's like, I'm gonna show them this one drawing, get them to say yes to that and then, oh, this meeting is done and I get that.

21:30So I think there's a lot of different elements going on there, but I think it's meaningful for designers that there are such strikingly low price points out there that are confusing. Yeah, no, I agree completely. And you said, like, you know, consumers can tell the difference. But, you know, sometimes the way these companies present their product online is pretty good. You don't have to be, you know, especially with all the tech tools that are available now, you don't have to be a genius to make your product look relatively good online. I mean, ironically enough, I think this phenomenon is also contributing to the thing of people stealing designers' images and putting their own cheap product in it.

22:04Like, that's part of, I think, the reason that happens is because you have these slightly unscrupulous sellers doing stuff like that. But, you know, there is a lot of confusion around it. Like, if the product looks really good and costs$9, whereas, you know, the$9 ,000 product maybe looks a little better online, but maybe not$9 ,000 better online, that does create a lot of confusion. And, you know, I mean, to be clear that people who are really maybe the most mad about this are the import, you know, the US based importers who are going like, wait a minute, like, we pay you to make all our stuff so we can sell it.

22:33You're trying to sell it directly now. Like, you know, they certainly are not too thrilled about this development, you know. But one thing I talked about in the piece a little bit is that these products, usually there's not really like a customer service department with the factory selling direct. There's not as much quality control as you'd have with an importer. So I do think that on some level, when the U.S. consumer stops being as price obsessed over home goods, that there's going to be a little bit of a backlash against this. And people aren't going to be as excited to shop on Amazon if they see it as only the place where you get the cheapest stuff.

23:07So I don't know. There's checks and balances here, but it certainly is a very real phenomenon. Absolutely. And this is something that I think is going to be around for a while. So I'm sure we'll revisit this conversation, but it's a fun article and people should check it out. OK, moving on, we're going to talk about looking behind the paint color naming process, Fred. Yes. If you've ever wondered how paint colors like Elephant's Breath and Disco Nap got their names, a story in The Washington Post this week has got you covered. Our friend Rachel Kersey has sat down with the professionals from major paint brands to find out how it all works.

23:41How does it work, Dennis? How do they pick these wacky names? Well, they drive themselves crazy, Fred, is what it turns out to be. They carry around terms and names, and they ask people, what's that thing on your fishing line called? I want to borrow that name. So, I mean, clearly this article made it clear it is a very challenging job to be in the naming business. Yeah, exactly. And I love just the, you know, the wild range of, of names for, you know, honestly, I would read an article, there's just a list of funny paint color names, because there are a lot of good ones. I want to shout out in particular, our friends at Backdrop, Caleb and Natalie Abel, they have, I think, some of the best paint color names in the biz.

24:22And it was funny from the article, they talked about how whites are really difficult to name, because every, you know, paint manufacturer has the same name for their whites. So everyone sits around and they say it takes twice as long to choose the name of a, of a white as it does for another color, which is a good name. It was a fun little nugget. But yeah, this article got me thinking about just like names in the home industry in general. And I don't know. I feel like paint is kind of the exception to the rule. I'm not sure we're good at naming products in our industry. What do you think, though, Dennis?

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24:49Well, it's interesting. You mentioned our friends at Backdrop. And in the article, it pointed out that one of their best-selling colors, 36 Hours in Marrakesh, became such a popular color during COVID because it helped to transport people mentally, at least. at a time where they couldn't actually spend 36 hours in Marrakesh, but this paint color was going to help them feel like they were getting away a little bit. And it reminded me of just how meaningful a name can be and the right name versus the wrong name, the ability of a word to mean something else that takes you someplace else. Pharaoh and Ball, I think, is so great at at naming things and some of the other paint colors do an exceptional job.

25:36I think you and I both agree that while the paint companies do a great job, many other companies in our space don't do nearly as good a job. And when you see how meaningful some of these names can be, you think that some companies should get better at it. Yeah. I mean, here's a shocker. The writer is going to think that the words matter. I do think maybe not everyone feels the same way, but I do think that, you know, names are a powerful part of a product's appeal. And I think that in our industry, of course, we focus more on the look and the feel, and that's how it should be because, you know, consumers aren't sitting around, like, appreciating the name of their chair.

26:15They're sitting in it, and I think that's a valid distinction. But I do think that we kind of overlook it at our peril, and I think about, like, I don't know, what are even the iconic names of products in our industry? all those chairs that are like the BX29 or whatever, you know, it's almost like the chairs get famous by a nickname that someone else gives them as opposed to, you know, what the manufacturers want to give them. So I do think it's a, it's an overlooked thing. And a couple months ago, we were talking about the Birkin bag and how Hermes, you know, produces this incredible product that they, you know, it's worth, you know, it's a hundred times the cost of manufacturing and it's immediately more valuable on resale.

26:51And think about if like the Birkin bag was called like the BF9. You know what I mean? Like it's part of the appeal of it to have this evocative name that of course, you know, refers to this actress and this great story about how she met the guy from Hermes on the plane. We need, we need more of stuff like that to make, to make our products feel more romantic, I think. No, I agree. And, and you don't talk to a marketing expert today who doesn't bend your ear about the power of storytelling and, and great names. And it helps if there's a great story behind them. Turns out Elephant's Breath, there actually isn't a story behind it.

27:27So don't ask the story. That was a Faro and Ball paint color, yes. A good name. Not a good story. Great name. And we can imagine Elephant's Breath looking that color, sure. But the point is, names are such a great jumping off point for telling a story. And I think that's what brands need to do. And I think great brands figure that out. And that's why they invest so much time and effort in the naming process and the storytelling process that goes along with that. And I think the companies that give it short shrift don't benefit from the power of what words can do. And we're not going to name any names about who gets names wrong.

28:09We're tempted to. We're tempted to name some names, but we're not going to. Exactly. All right, that's it for the news, but there's plenty more to check out on businessofhome.com, including the latest industry comings and goings and a roundup of designers' favorite tech tools. We'll be back in a minute, but first, a quick break.

28:31If you're heading down to Market, stop by Chelsea House at 200 North Hamilton Street to check out their latest offerings, including fabulous raffia-covered furniture. I'll be there on Sunday, October 27th, sitting down to interview a very special guest. Join us for a wonderful lunch starting at noon and then an invigorating conversation at 1 p.m. You won't want to miss it. Harpen & Forbes' boutique approach to creating hand-woven natural window coverings enables a level of customization and craftsmanship that's unique in today's marketplace. You're invited to customize a weave to achieve the color or design that best fits your project, remove, change, or add threads, widen the warp edge, or color match a room detail.

29:17The possibilities are endless. The result is a unique commissioned work hand-woven in editions of one. Each product is supported by unmatched personalized service. To explore the possibilities and register for your trade account, visit HartmanForbes.com.

29:41Okay, I have the pleasure of being joined by, and wait for it, she's got a new title, so I'm going to try and get it all out, the Associate Vice President of Video and Social for Schumacher, Tori Malott. Tori, thank you for being here. Hi, Dennis. Thank you so much for having me. I'm really excited to be here. Well, I am thrilled to have you for so many reasons. I'm excited to talk about your beautiful new book and all the many things that you do at Schumacher. But first, let's take a moment and talk about this new title of yours because it sounds like you've got some different roles. Tell us about it.

30:17I do, it's brand new. And basically I had been straddling Frederick and Schumacher for maybe a couple of years now. I was overseeing social and video for Schumacher. I was also the style director at Frederick and also overseeing Frederick's social and video. and to be honest, it just became a little overwhelming. It was a lot. So Frederick is completely separate from Schumacher and so it was time to make a choice. I had to kind of decide if I wanted to stay at Frederick or if I wanted to go back to Schumacher, which is where I started, I don't know, six or seven years ago. And I had been in editorial for so long and I love it, But I really, really want to hone and develop my digital skills.

31:10I just think it's such an interesting time in our industry and watching the transition. And I think there will always be a place for print. This is how I like to describe it. Print is sort of like a Bentley. You're chauffeured around in a Bentley. It's very civilized. You don't ever imagine Bentleys as moving very fast. They're sort of going around 35, 45 miles an hour, but it's extremely luxurious and just a really wonderful experience. That's print. And digital is like a Porsche 911. You're going as fast as humanly possible. You step on the gas and it's like zero to 60 in three seconds and it's super fun.

31:55And I like speed. I like to go fast. well so this speaks to your own evolution it sounds like i i feel like the the younger tori malat that i knew probably would have wanted to be in the bentley and now you it sounds like you've you've shifted your perceptions and and now you want to be in a porsche 911 which i love it well actually i'd prefer a tesla to a 911 but um i actually love both i think print is so luxurious I find print to be very relaxing and I find digital to be more informative, I think. So just wrapping this up, Tori, this new title and being with Schumacher. So this pulls you away from Frederick.

32:39And as you say, Frederick is a completely different entity run with a separate sort of business team and everything else. And so this really puts you back on the Schumacher side of things. As you pointed out, you had been when you first started with the company. Yes? Yes, that's exactly right. So I managed before I left Frederick. I produced this summer, I don't know, about 25 shoots. So you'll definitely see my name in the pages of Frederick for a couple of, maybe a year or so longer. And of course, I will always dabble in editorial, even if it's personally, you know, making Pinterest boards and managing my Instagram account, which is pretty editorial.

33:21I mean, I love to do it, but it's really more of a hobby. for me. And it's less of a, I find at this point, I really want a career in, you know, digital marketing and video marketing and social. I just think that that is, I just think it's such an exciting space to be in. And it is an opportunity to actually be really creative, I find. I was a little worried about that. I was like, oh, geez, if I leave Frederick, you know, is my creativity? Is it going to dry up? And really, I think it's actually the opposite. I think it's more of a challenge to figure out how to present all of the gorgeous offerings from Schumacher in a really creative, sophisticated way.

34:06So I'm excited about the new role and I've hit the ground running and I'm really excited for this new change. I'm always wondering what the needle is that video and digital helps to move. In preparation for our conversation, I'm going through some of the videos. I'm watching the beautiful video of Gil Schaefer and his wife's home in Maine. I'm looking at that and I'm thinking, what does this do for Schumacher and the business and the brand that you all are trying, to your point, raise awareness of? Well, the house tour specifically, I think they're so beautifully done that they really cement our position in the design world as a style leader.

34:55You know, video is so intimate. I feel like it's much more intimate than print. It's much more intimate than social because you really get to know the person and you can hear their voice. You can hear their tone, their cadence. I mean, if you read the comments actually on Gil and Courtney's video, so many people say and comment that Gil has the most soothing voice and relaxing voice. And he really does. And so I think that video is so engaging and so intimate. And I think for our brand, for the Schumacher brand, it's a chance for designers to sort of see a more personal side of the brand. And I think, you know, brands can feel a little chilly and distant and removed.

35:43And so by really focusing a lot of our efforts on video, I think we're really trying to make it super personal. and we're trying to engage designers with the DNA of our company. And I think video is a great vehicle in which to do that. And for the designers and for the architects that you speak to, what do they want out of it? Well, I think for many or maybe all of the designers and architects that we featured in our house tours, I mean, their homes are so personal. and they have really poured their heart and soul into the design and the creation and the curation of their homes. And I think they are really proud of it.

36:33And, you know, it shows sort of a very personal, vulnerable side by, you know, by letting people into your home. I mean, that's like a very vulnerable position to be in. And, you know, another reason why Schumacher, why we produce these videos and we create these house tours is really a sense of community. You asked what designers want and get out of. Well, I think the design community at large, I think we're a pretty tight knit group. I mean, what is, you'll know this better than I, what's the total number of interior designers in the U S is it 75 ,000 80. Well, interesting. You should say that Tori, because we've been talking about that quite a bit and it's hard to actually find an accurate number Maybe it's 65 ,000.

37:20Maybe some people think it's as high as 90 ,000. I think the real designers that are buying Schumacher, it's probably a pretty tight little group. Right. But I also think that there are home enthusiasts and design enthusiasts who also love to watch the house tours. But I think it's a very tight-knit community. And everyone has sort of a shared passion for living, really, for lifestyle, living and living graciously, living beautifully, making your experience here on this earth for the very limited time that we get, making it as enjoyable as possible. And I think it's really fun to see how other people, and especially people at the top of their game, like Courtney Daniels and Gil Schaefer, how they're living and what they're doing.

38:12I think I'm fascinated by humans in general. I have a real curiosity about how people live and their backgrounds and their stories. And I just, I want to know it all. I want to know the nitty gritty. I want to know what pillows they're sleeping on in their beds. And so, of course, you want to hear from the experts about what products they're using, how they're using it, because you go to an expert because they know best. I'm curious, having done a bunch of these now, what have you learned about what makes for a good house tour? What makes it work? What are some of the things that you've learned along the way that have improved what you do today?

38:58Well, I mean, the obvious is you have to have the best people filming it with the best light. I mean, the presentation is, you know, I feel like that's a quarter of the success of it. But beyond that, the guts of it really are that the homes have to be super personal. And one of my favorite things, and you'll relate to this because this is what you do every day, a hundred times a day. I love interviewing the subjects. It's my favorite part of the job. It is the most enjoyable part. First of all, I love making them feel comfortable because a lot of people, like I am right now, get a little nervous to talk about themselves, to talk about their projects.

39:42And so I think putting people at ease is one of my favorite things to do. It's almost like a challenge, like how comfortable can I get them that they'll joke around with me and maybe they'll give up some information that they wouldn't have, or they'll tell me something really personal. Because the more personal the house tour is, I find the more successful it is. And also trying to figure out what exactly they're passionate about, about the house. So picking up on those small details and then really getting them going, sort of asking them questions about the things that just jazz them up. Like, you know, Gil, I think his library he mentioned in the video is probably his favorite room in the house.

40:28And he did this really clever design trick where he used a veneer instead of oak paneling, like thick oak paneling. It would have been a fortune. He used this beautiful oak veneer that he spent a lot of time perfecting the finish. So it looks extremely luxurious. So he was really excited about that. And it's so fun to hear somebody talk about something that they're passionate about because they just get so excited and they want to tell you all about it. And I want to hear about it. I want to learn about it. And I think all the other people out there who are interested in design also want to hear about it.

41:05So because we jumped into your new title at the start of this conversation, Tori, I didn't get to fill in a little bit of your history for people. I always assume, of course, everyone knows Tori Malott. But for the handful of people that might not know Tori, I'm wondering, Tori, in looking back over the evolution of the world of publishing, I wonder, just share with us some of the jobs in your past that really made an impression or left a lasting impact on you that you feel you brought forward with you into what you do today. This is a little bit of a cop-out answer, but I truly, I mean it from the bottom of my heart.

41:50Every single experience I have had in publishing has prepared me and propelled me forward in some way. And I truly mean that. Now, my first boss, Elizabeth Mayhew, my real first job in publishing that wasn't an internship, that was a paying job. I would say that Elizabeth Mayhew probably had the biggest impact on me. And she is still someone who I am very close to her. And I count her as one, if not my biggest mentor. She's just so supportive and she's such a powerhouse. She's so full of energy. She's like the Energizer Bunny. I don't know how she makes all those cakes. I don't think she sleeps.

42:34I think she sold her soul to Betty Crocker. I don't know. But she's someone who really had a big impact on me. One thing that was invaluable that I learned at Martha Stewart Living Omni Media was business, like actually running a business and making money had never crossed my mind because I had been on editorial for so long and old school magazines, there was really a separation of church and state. And, you know, every once in a while, your editor in chief would say, Hey, can you get an advertiser into this story? If you can't, no big deal. But I never really thought about the magazines as a money-making entity.

43:16I was just like, Oh, this is, I was very naive and very young. And I was like, oh, this is so pretty. And I just want to put out what's pretty and it's just going to be gorgeous. And we're all going to be so inspired. And when I got to Martha, it was really, I mean, she runs a business and you have to think about things in such a different capacity. And I had never, I'd never experienced that before. So it was really eyeopening and an amazing learning experience. And it was probably my shortest job that I've ever had, But I think I learned a lot there. It's interesting what you say, though, about the business side of magazines, because I think there certainly was a time where there was much more of a divide than there is today.

44:06And if there's a knock about where we are with shelter publications and just magazines in general, is that sadly, they've had to become much more driven by advertising demands and by business. And those walls, to the extent that they existed at one point, have come down or people have managed to scale them. And so a lot has changed. But I'm curious in thinking about Frederick, knowing the shelter publication landscape as well as you do, what was the opportunity that Frederick found? What was the white space that existed that Frederick got itself into? And why do you think it was so well-received so quickly and beloved now by so many designers who refer to it as, it's the must read for them?

45:06You know, Dara, who I also obviously count as a mentor, she and I have worked together on and off for 20 years in various magazines and capacities. Dara does not compromise ever. And it's her greatest attribute. It's what makes Frederick so special. She's been known to turn down advertising if she doesn't like the creative collateral. And I think that's, though, what makes Frederick so incredibly special. Dara Caponegro puts together a magazine probably better than anyone I've ever met. It's her passion. It's what she is. It's her gift. I mean, she is so gifted when it comes to making a magazine.

45:59And her pursuit of beauty, it's unstoppable. And she never compromises. I think that's the most important takeaway. way. So shifting gears, part of your title now focuses on social. And social media, we've talked a lot about Instagram fatigue and a lot of designers struggling with how they should be presenting themselves online. And is it really necessary for them all to be doing video content all the time and and and do do people want to see more behind the scenes and and personal stories about people how do you think about social media for for schumacher and then and then i want you to talk a little bit about your own social media which has a very different sort of energy and vibe but but tell me and and thinking about designers and and how they are are struggling with this and trying to figure it out.

47:04What do you tell them? For Schumacher Social, we are definitely, I would say we're pivoting a little bit. This is kind of a new strategy that we're employing, but I think that static images, people do have fatigue and they are bored of them. And I still think there's a place for them. And I still think they're useful for social, certainly to highlight designers work. But I think video and movement is so important going forward, especially to tell the stories about product. And we do so many things by hand. So there's a real artisanal quality to so much of the Schumacher product. Getting that across is so much easier in a video than it is in a still photo.

47:55So for us, that's really important because we want to tell the story from the germination of where the cotton was grown to a person hand embroidering it to a person hand screening it. All of those stories about how the product is made, they're so important for us. So that's Schumacher. As far as social goes for designers, I still personally think the most powerful calling card one has is your work, obviously. So I think obviously, if there are any designers out there that are posting other people's work, I really think you should stop. I do. Even if it's inspirational, I think that your own work is what is going to get you another job.

48:52And I know that there are people who definitely get work from social media, but I think that most designers, most working designers who are really putting out really good products. I think most designers get their next job from word of mouth. I think it's still important to have social media because it's like an electronic portfolio. So that person who might be interested in hiring you, who maybe saw your work at a friend's house, they will use your social platforms, be it TikTok or Instagram or Facebook. They will use those platforms to get to know you a little bit better and to understand your work a little bit better.

49:34So I think they're still very valuable. Have you found that? Actually, I'm curious. You've talked to so many people, Dennis. Do you think word of mouth is where it's at? Well, I mean, I certainly think that so many designers point to their repeat clients and the community around those repeat clients, the word of mouth, as you say. I'm often struck, though, by how many designers tell me that Instagram is still such a driver for new business. Is that right? Yeah. And that, I mean, they point to numerous projects that absolutely came to them through social. And this is the whole challenge, this constant conversation that we're always having about what should I save to ultimately be published in a shelter publication versus what can I show on my own social right now?

50:25and it's even harder if you know you're working on a book and you're trying to save those images for perhaps an even longer period of time or get them photographed in a different way. Well, I'll tell you this. I do know a little bit about that. If you want to have a project published in a print magazine, and obviously I cannot speak for any of the other print magazines out there, but I can speak for Frederick. I mean, Dara has a very strict rule that if it has been published on your website or if it's been published on social in any great capacity, obviously, I feel like maybe one photo would be okay, but we would ask that you would take it down.

51:05But if you've published multiple photos on your platforms, I mean, it's kind of a non-starter. Because I think the goal is to publish something that's unseen and very special. Because obviously, listen, there are certain people, like even in my book, Mackenzie Dove, who is an artist. She puts her studio in her house online a lot. but when I shot it for the book and the magazine we captured it in a very very different way and we captured it we captured many more details that she doesn't necessarily show and so I do think you'll be seeing something exciting and new but in terms of submitting a project to Frederick I definitely would keep your photos on the DL and also I tell this to every designer I mean print is amazing and wonderful.

52:02And it is the Bentley. And I know everybody, every designer really wants to have one project published in print. It's kind of like a badge of honor of sorts. But if a magazine offers digital coverage, don't turn it down. I think that digital coverage is so important. it's immediate it's shareable you can pin it you you can post it you can tag it it's to me it's more dynamic and and and i feel like visibility spikes when it is digital verse print tori's leaning into the future and she believes the future is digital ladies and gentlemen yes but that's not to say there isn't a place to print because i just published a book so obviously i I believe in print as well.

52:55It's just a different experience. It's like drinking a shot versus drinking a glass of wine. Yeah. Okay. Now we've moved on from the Bentley and the Tesla to just throwing back some shots and having a good old time. So tell us when you had this idea for the book, because being from a little town outside of Pittsburgh, it's interesting, as you point out in your introduction, that your first book is all about Southern interiors. And I want to hear some of the thinking behind it and when this first started getting in the works. Sure. Well, first of all, I am from Southwestern Pennsylvania. So I am technically from some of the South.

53:40Right. Yes. The deep, deep Southern part of Pennsylvania. The deep Northern South. Right. Exactly. You know, it's so funny. So Frederick and Schumacher, we have partnered with Feiden, and we've been publishing books at a rapid clip. When Dara said, it's, would you like to do a book? I said, oh my gosh, of course. And it's so funny. Dara wanted me originally, she wanted me to do a book on my Instagram about, about like sort of in the spirit of my Instagram account. And I said, Dara, I would love to do that, but I don't think we will sell one book. I don't think people are interested in the intricacies of my brain.

54:25And I think it's like a novel idea, but I was like, I don't think that's it. I think that I would prefer to do something that's much more, I want to focus on designers. I'm not a designer. I'm just an editor. And I thought a lot about what, what kind of book I wanted to publish. And my best friend, as you know, my very close friend, one of my closest friends is Elizabeth Blitzer, who's from the South. And I would say that she was definitely an impetus for this book. Getting to know her over the last 20 years, being so close to her, I've watched her entertain. I've watched her greet people. I've watched her...

55:06I just watch the way that she like moves through this world. And, you know, and I started to think about a lot of the interiors that I love. And I was like, wow, they're also Southern designers or the homes are in the South. And I was like, I think there's something really special about Southern interiors and Southern decorating and Southerners for that matter. And I decided that that's really what I wanted to focus on for the book. and I poured over, oh my goodness, probably 500 projects. And I went over every single photo. And then it was really important to me that they were all Southern designers or Southern-based designers and their homes because I wanted it to be very personal.

55:55I wanted it to be about them. I didn't want it to be about their clients or, you know, because obviously when a designer designs for a client, they're like in a different headspace. I wanted to be about the designer. And then I sent them this long questionnaire with a bunch of different questions. and then Mario Lopez Cordero who is also a very close friend of mine and my co-author he and I sort of poured through all of the questions and came up with a cadence that really allowed the designers personalities to shine through through the words and what was important to them and what was special to them and, you know, just how they perceive Southern interiors, the South, living in the South, decorating in the South, the Southern lifestyle.

56:48So it was really fun to hear all of the different answers. And you mentioned, I mean, you mentioned about how many of them are surprising in that they don't have what are the cliched notions that people might have about a Southern home. And And we've certainly seen that there is a lot of modern design going on in the South, although perhaps it doesn't get quite as much attention in that context. And there are certainly some modern-looking projects in here. But I wonder, what are some of the common elements that are woven throughout all of these projects? You talk about people's personality and quirkiness, but what else?

57:32Well, the common elements that almost every designer talks about in their questionnaire and in their interview, first of all, food. They all celebrate food, cuisine, eating, entertaining. I think every single person references entertaining and a love of entertaining and a zest for entertaining. Also family. Family is so important to all of these designers. They love to host family. They love to celebrate family. A lot of the designers, I love this. I love they reference their childhood and having proper Sunday dinners at their grandparents' house or they had five and six siblings and they would have breakfast in the breakfast room.

58:21And so a lot of the designers place a real important emphasis on food. And then comfort. Comfort was another descriptor that so many of the designers said was of number one importance, of the utmost importance that the home has to feel comfortable. And then, of course, a lot of them talk about that it has to feel personal. I mean, I think James Carter said, you have to bring something of yourself into your home or else it's just, it's never going to feel real. It's never going to feel authentic. And it struck me as so profound. You have to bring your personality into the home or it's just going to feel like a showroom.

59:08Hospitality, you know, that was another word that came up a lot. Southern hospitality, which we all, of course, have heard that phrase, but it's really about the warmth of Southerners and inviting people into their homes to share their space with them, their very personal private space. It's all about being vulnerable. And I think that's what Southerners do so well. They want people to come over. They want to have people in their homes, in their living spaces, sort of seeing them in their element, in their habitat, if you will. And I think that that transcends modern, traditional, old school, new school.

59:47I think it's just who they are. It's so interesting. Again, we talked about the scale and importance that the Southern market now represents for so many of these brands who are trying to navigate how to approach this market and think about this market. And I'm curious, did you discover things that you would see in Southern homes that you just wouldn't see in other parts of the country? Things that just so stood out that you wouldn't see in a California home or you wouldn't see in Gil and Courtney's home in Maine, for example? I'm not that familiar with West Coast decorating. I mean, I definitely think it's a different vibe and I definitely think it's a different look and I can recognize it when I see it, but I am less familiar with West Coast and Midwestern decorating than I am with Northern and Southern decorating.

1:00:44But I will just say, these designers tend to embrace imperfections and quirkiness in a different way than I've seen in other regions of the country. there's a sense of humor. They kind of just laugh it off and shrug it off. And it's like, oh, well, this, you know, teacup is chip, no big deal. Whereas I feel like Northerners, we're a little more self-conscious. We're a little more rigid, I find. We are a little less, we're a little less forgiving with ourselves. Before I let you go, Tori, I want you to talk a little bit just about this hot button issue of brown. All these stories were written, brown being the color of 2024, brown being the color of quiet wealth, brown being the most important color that we should all be paying attention to.

1:01:45A, is that total and utter nonsense, or is it really important, or has brown peaked? We're already moving on in the same way that hopefully we're moving on more and more from white boucle. Your favorite subject. Next to RH's earnings. Exactly, Tori. Thank you. Yes. This is, I actually, well, first of all, I love Brown. I love it. It is timeless. I know. It is beautiful. It's subtle. It's sophisticated. And I will tell you, I didn't always love Brown. But when I, when I worked at House Beautiful, I also, in addition to assisting Elizabeth Mayhew, I helped out Senga Mortimer. And Senga Mortimer is the most fanciest person I have ever met in my entire life.

1:02:36She is so sophisticated and so fabulous and so glamorous. And I learned a lot from Senga as well. And I'm very grateful that I had that experience. But Senga introduced me to brown. So this is like 2001 because she would always wear brown corduroys or a brown Belgian loafer or a brown shoe. And somehow we got on the subject of it and she was like, I love brown way more than I love black. Brown is so much more sophisticated and she really made me see the light. And so I have loved Brown for a very long time. And I do think that it is, I mean, if you want to call it quiet wealth or quiet luxury, I guess you can.

1:03:25I think that is, I mean, I don't want to put that moniker on it because it's so much more than that. So much more than that. It's rich. It's deep. It's the color of exquisite antique furniture, which I find every house needs, you know, a piece, every house needs an antique, a brown antique. You got to have it, if not a whole slew of it. But I do think it's just so much more sophisticated than many of the other colors out there. I do. Now, if it's like, you also have to look at the shade of brown. You know, if it gets too clear, then it's not as good. It has to have a little muddiness, but it definitely has to have soul and it has to have depth.

1:04:15And if it is a trend and if it is a fad for some people in this world, good. Let them discard it. I will take it all day long. Please get rid of it. I'm going to buy it at auction for pennies on the dollar of what you paid for it. Pennies on the dollar. Okay. And does any other color rise to that level of import in your mind? I mean, is there some color that we should be keeping an eye on? Is there some color that you're seeing in projects as you go around the country that's taking you by surprise? And that seems important. I don't believe in all that malarkey of color trends. And if you are following trends, I mean, I think that any decorator worth their salt would probably say this.

1:04:59If you are following trends, then it's probably not good decorating, in my opinion. And I think - Stop it. You just say, stop it. You are following trends. Just cut it out. That's what Tori says. Just cut it out. Why are you doing that? Why are you following trends? You see the whole show, we didn't get into any different voices. Dennis, why are you doing this to me? Why are you doing this to me right now? You know, listen, you're following trends. You got to follow your heart. Exactly. And it sounds like your heart should be leading you back to brown. Brown or bust. Oh, I like that. That's catchy.

1:05:30Brown or bust. That's the final word from Tori Malat. and thank you so much, Tori, with your busy schedule and all the things you're doing. People will be delighted to hear from you. You have so many fans and so many people wishing you well, Tori. So I thank you again. Thanks, Dennis. Well, it was really, truly an honor and a pleasure, and thank you so much.

1:05:57And we're back. We're getting to the end of the show here, but before we go, we'd like to take a second to highlight anything going on in the industry that might have caught our eye. Fred, what caught your eye? Parachute caught my eye this week. I went into the city the other day to have a little chit-chat with the CEO, or I guess she's not the CEO anymore, but the founder of Parachute, Ariel Kay, a former podcast guest, to talk about what's going on with her business. And it was just a fun chat. I really like Parachute. We talk a lot about how direct-to-consumer companies are really struggling.

1:06:24And I'm sure Parachute has got its own ups and downs, but it's still going, still got a lot of stores, and the product is still really cool. So it was fun to kind of sit down with Ariel and talk about it. One thing I thought was interesting is they have this new sustainability initiative there where customers can bring in sheets or bedding or towels from any company. It could be just old stuff you have lying around. And if you give it to them, they'll give it to this other organization that recycles it and turns it into new textiles. And you get a 15 % discount on Parachute when you walk in, which I thought was just a smart way to think about it.

1:06:54You know, this other organization that specializes in this kind of circularity takes care of the logistics. Parachute gets people coming in the doors. The people coming in the doors get a discount. It's an arrangement that works for everybody. And, you know, if the salespeople in the store told me that they, you know, they got like they're getting 20, 30 donations a week and people come in and browse. So it appears to be working. And I love seeing stuff like that in action. So that was cool to see up close. Yeah, I love hearing that. I'm glad about that. What about you? What caught your eye this week, Dennis?

1:07:21What caught my eye? Interestingly enough, one of the great designer related reads often over the weekend is the house and home section of the Financial Times. And I noticed that a lot of designers will read and often share stories. And we should do more to talk about some of the stories ourselves. But one of the things that caught my eye was there was an article that was about scruffy entertaining. And it was an article entitled, Why I'm Not Tidying Up Before Guests Come Over. and Charlotte Moss, the noted interior designer Charlotte Moss, shared the story on her social. And this is when I wish we had a call-in show, Fred, because there were so many great comments from design luminaries who weighed in on not tidying up before you have guests over.

1:08:13And I'm sure it will come as no surprise to you at all. The designers were furious about this notion. Alex Papacristini said, no way. Suzanne Tucker said, scruffy equals lazy. What do you mean you're not cleaning up the house before guests come over? And it was, and Charlotte Moss, we should point out, from Virginia. And I was thinking about Tori's book about southern interiors. And Tori and I talked about one of the things that the South is so famous for, of course, is entertaining and having people over. And I don't think any of the people in Tori's book would even dare to think of not tidying up before the neighbors came over.

1:08:51But the piece was about, hey, maybe this is an opportunity to show people how I really live and who I really am by leaving some things a little untidy. And maybe they'll feel closer to me when they get a sense of how I really live. What do you think, Fred? That's what I tell my wife, too, is that we're doing our guests a disservice by tidying up. And really, we should just sit around and be lazy. I don't know. I think it's a fascinating topic. I mean, I think my personal struggle with this is simply that with two kids, it's like impossible to keep the house tidy for more than three seconds. So no matter what we do, our guests are going to see us at our scruffiest.

1:09:28But I am a believer in tidying up for guests. I think, call me old fashioned. I think it's the right thing to do. I couldn't agree more. But I also think to your point, Fred, parents of young children get a carve out. We get a pass. Right? Absolutely. Completely understand. All right. That's all the time we have today. Thanks so much for listening. If you want to keep up with the latest news, browse job listings, or take a workshop, visit us online at businessofhome.com. If you want to get in touch with the show, write to us at podcast at businessofhome.com. This episode was produced by Fred Nikolaus and Caroline Burke and edited by Michael Castaneda.

1:10:06I'm Dennis Scully. Have a great weekend, and we'll be back with you on Monday.

From the publisher

BOH executive editor Fred Nicolaus and host Dennis Scully discuss the biggest news in the industry, including more challenges for furniture brands, whether the American dream still includes a house with a white picket fence, and a look at how paint colors get their names. Later, Tori Mellott joins the show to talk about her new book, Southern Interiors.  

This episode is sponsored by Hartmann&Forbes and Chelsea House

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