In short
Summary of Podcast Episode: Apple Watch vs. Samsung | From Dust to Dynasty | Episode 1
Podcast Overview
Title
Business Wars Description: The podcast "Business Wars," hosted by David Brown, explores the competitive battles between major companies, examining the motivations and strategies of their leaders. Each episode unpacks the stories behind renowned brands, revealing how these corporate conflicts shape consumer behavior and market dynamics.
Episode Title
Apple Watch vs. Samsung - From Dust to Dynasty Description: This episode delves into the historical backdrop of Samsung, detailing its rise from humble beginnings to a major player in the consumer electronics industry, particularly in the smartwatch market as it faces off against Apple.
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Key Themes and Discussions
Introduction to Samsung's Journey
- Early Beginnings (1936):
- Lee Byung-chul, the founder of Samsung, starts a small import-export business in Daegu, Korea.
- The name "Samsung" means "three stars," symbolizing ambitions of greatness and longevity.
Escalation to Electronics
- Post-World War II Expansion:
- Lee's business evolves from groceries to various industries, including textiles and insurance, leveraging political connections.
- Shift to Technology (1980s):
- Samsung begins investing in semiconductor technology to position itself as a player in the global market.
The Corporate Culture of Samsung
- Formation of "Samsung Men":
- The company cultivates a dedicated workforce through rigorous training, fostering a culture of loyalty and perseverance.
The Competitive Landscape
- Samsung vs. Apple:
- In 2014, Samsung introduces the Simband, a health-monitoring smartwatch, aiming to beat Apple in the burgeoning smartwatch market.
- Tension mounts as Apple prepares to launch its own smartwatch, pushing Samsung to innovate rapidly.
Critical Product Launches
- Introduction of Galaxy Gear (2013):
- Samsung's initial foray into smartwatches is met with mixed results, highlighting the company's struggle against Apple's reputation for quality and design.
Challenges and Setbacks
- Quality Control Issues:
- Samsung faces a crisis when a significant percentage of its products are found defective, leading to aggressive measures to improve quality.
Design Revolution
- Focus on Aesthetics and Functionality (1995):
- Lee Kun-hee, Lee Byung-chul's son, initiates a design overhaul to improve product quality and appeal, learning from companies like Apple.
Conclusion of the Episode
- Ongoing Rivalry:
- As Samsung battles to establish itself in the electronics industry, the pressure mounts with Apple's impending smartwatch launch, setting the stage for continued competition.
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Key Takeaways
- Corporate Identity and Innovation:
Samsung's transformation from a regional grocery store to a global electronics powerhouse illustrates the importance of innovation and adaptability in business.
- Cultural Factors:
The unique corporate culture, exemplified by the concept of "Samsung Men," demonstrated how workforce loyalty can drive a company’s success.
- Rivalry Dynamics:
The competitive landscape between Samsung and Apple not only shapes the companies’ strategies but also impacts consumer expectations and market trends.
- Lessons on Management:
The episode highlights the need for continuous improvement in product quality and design, especially in a competitive market driven by consumer perception.
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Future Episodes
- The narrative promises further developments in the competition between Apple and Samsung as both companies seek to dominate the smartwatch market, featuring innovations and advertising strategies that highlight their differences.
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This episode encapsulates the intricate history and challenges faced by Samsung as it strives to compete with Apple, setting a foundation for the dramatic business rivalry that continues to unfold.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:09It's May 28, 2014 in San Francisco. Samsung's VP of Digital Health, Ram Fish, paces the stage of the San Francisco Jazz Center. He's dressed in Silicon Valley casual, a dark sweater and khakis. Images depicting sensor technology and athletes' bulging muscles flash on a giant screen behind him. He stops center stage and begins his pitch. At Samsung, we believe in bold ideas. We care deeply about wearables. And we love sensors. The Korean Electronics Megacorporation already has two smartwatches on the market, both little more than glorified step counters. Fish is here to reveal their latest innovation.
0:50He opens a black box on the podium and takes out a square watch case in one hand and a rubber wristband in the other. Introducing Simban, a modular platform for wearable health sensors more advanced than any others on the market. Anybody interested in a live demo? Fish puts on the SIM band and holds his wrist below an overhead projector. The SIM band on his wrist appears on the huge screen. Fish taps the watch, and the digital time display switches to a screen of biometric readings. Inside this ultra-slim watch are some serious smarts. My key health signs are tracked continuously. What do we mean by continuously?
1:33Look. Fish swipes from right to left on the watch, and a new screen shows what appears to be a live ECG display, like what you'd see in a hospital. You can see my finger on the clasp. While I'm touching it, my heart rate, blood pressure, and temperature are calculated and displayed. A journalist in the front row leans forward in his chair to get a better look at the wave patterns and numbers on the screen. Fish glances nervously at him, but soldiers on with his presentation. Consumers will be able to share high-quality sensor data with their doctor via our proprietary Samsung cloud. This is Simband.
2:11Thank you. To cap off the event, Samsung's president calls Simband an investigational device and makes a pitch for developers to partner with Samsung on the new technology. Then he walks off stage without taking questions from the press. The tech writer in the front row turns to a blogger next to him. What the hell was that? Did you notice Fish's pulse rate stayed exactly the same the whole time? That's just not normal. I think the live stream was a fake. And what on earth is an investigational device? The blogger smirks. I bet you a hundred bucks we won't see a single sim banned in stores ever.
2:53They just can't stand the thought that Apple will beat them to the market with an honest-to-God smartwatch that can measure your blood pressure. They're both half-right. Just as the journalists suspected, as Phish demoed the SIM band, coders were working frantically behind the scenes to correct the faulty, wildly fluctuating and intermittent sensor readings showing up on the screen in real time. Samsung is running scared. After decades of being a fast follower of other more innovative consumer electronics companies, they've finally beaten Apple to the punch with the Galaxy Gear and the Gear 2, but Apple's long-awaited first smartwatch is rumored to be an advanced clinical-grade health-wearable.
3:35So, in a panic, Samsung threw together the Simband project. But they've only managed to build a single wonky prototype ahead of Apple's launch, which is only two weeks away. If Samsung can somehow fast-track a viable Simband, they'll torpedo Apple's first new product since the death of Steve Jobs. But if they don't make good on the promises of this investigational product, then Apple's new Miracle Watch will steal their brief reign at the top of the brave new world of wearables. It will destroy their chances of ever being more than a Me Too company, churning out copycat devices already perfected by the American geniuses of Silicon Valley.
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6:26From Wondery, I'm David Brown, and this is Business Wars.
6:57In our new series, we trace the path of two of the world's largest and most well-known consumer electronics companies as they battle for dominance over the fledgling smartwatch industry. Right now, more than 37 million Americans wear some kind of connected smart device on their wrist to do everything from monitor their blood oxygen levels to answer a call while paddleboarding. The global market for smartwatches is worth$45 billion annually. In 2023, Apple dominated the crowded sector with a 26 % share, while Samsung hovered in second place with just 9%. But to understand how remarkable it is that Samsung is even in the running at all, we have to go back a long way to a small, dusty town in Korea in the early decades of the 20th century, where a dissolute young man finally hit his lowest point.
7:52This is Episode 1, From Dust to Dynasty.
8:03It's spring 1936 in the rural city of Daegu, a dusty Japanese trading hub in southeastern Korea. 26-year-old Lee Byung-chul pushes his chair away from the gaming table in a dirt-floored gambling parlor. He's a short, thin man with round tortoiseshell glasses that give him a scholarly look. Smoke hangs in the air over the pile of bills and scattered ivory dominoes from the last hand. Lee leans over and stubs out his cigarette in an ashtray next to his discarded tiles. That's it for me tonight, gentlemen. I'm cleaned out. A man on the other side of the table slides the cash toward him. As if you ever lack for anything.
8:42The son of the mighty Lee family. You probably have more than this lost in your sofa cushions. But fine, take off. I'll just win more off of you tomorrow. Lee ignores him. Lee's father is a well-off landlord. People have always picked on him for being a rich kid. Lee leaves the gambling parlor and trudges home. He stares at the ground as he walks. He's been depressed ever since he fell ill with pneumonia and had to leave university in Tokyo without getting his degree. Now, he works as his father's second-in-command every day and gambles every night. Hey, you. Why are you out so late? Lee raises his head and locks eyes with the Japanese policeman.
9:24Korea has been under Japanese occupation almost since Lee was born. He's used to constant harassment by the military police, and he knows he has to answer in Japanese or suffer the consequences. I couldn't sleep, officer. I'm headed straight home now. The cop bounces a leather-clad nightstick menacingly on his palm. Lee can feel his hostile gaze like a hot iron on his back as he walks past. His father is a secret funder of the independence movement against Japan. Lee has to keep a low profile, or he'll hurt the cause. Lee enters his traditional house with its curved wooden roof. He stands in the doorway of the room shared by his three children.
10:07Moonlight streams in the window onto their faces as they sleep. He fears that they'll grow up thinking of him as weak, a feckless man who numbly followed in his father's footsteps and submitted to the indignity of the Japanese occupying force. But tonight, the moonlight plays tricks on his mind. He feels as if he's waking up from a long dream. If he doesn't set a goal in life now, he never will. He vows to show his father he's his own man and to prove to the Japanese that Koreans can do anything the Japanese can do and do it better. In the following weeks, Lee establishes a rice mill in Masan, a settlement west of town.
10:51But in the chaos leading up to World War II, his business fails in less than a year. Determined to try again, he takes a long trip through China and Korea to meet with traders. And it's on this trip that he discovers a business opportunity. He realizes that the Japanese are using Northeast China as the industrial base for their war effort and will need suppliers of vegetables and dried fish, commodities he can find readily in the Korean countryside. In 1938, he borrows money from his father and sets up a small produce, fish, and noodle store in Daegu. He names his import-export business Samsung Sangho, or Three Stars Shop in English.
11:37It means to be big, strong, and eternal like the stars. It's also inspired by the thriving Japanese industrial company Mitsubishi, whose name means three diamonds. But Lee is almost 30 years old. If he doesn't succeed with this food business, his moonlit epiphany will amount to nothing more than an empty dream.
12:05It's June 25, 1950, in Seoul, South Korea. Lee, his wife, and their eight children huddle together in the living room of their three-story house downtown. Lee peeks from behind the drawn curtains and sees a long line of trucks racing through the city, filled with soldiers. They're headed north to defend Seoul from the invading North Korean communist forces that crossed the 38th parallel early that morning. Lee's youngest child is only seven, and she's frightened by the noise. His wife pulls their daughter close. Don't worry, little one. Listen to how the people are cheering on our brave soldiers.
12:42Byung-chul, tell the children they have nothing to fear here in Seoul. Lee nods, but his furrowed brow tells a different story. He's now a local tycoon. He used family money and connections with the Japanese and Americans during the war to buy a brewery, a local university, and a newspaper. His small grocery concern is now a nationwide business. He knows that if the communists reach Seoul, the first civilians they'll target are prosperous capitalists like him. Lee pats his daughter on the head, but his hand trembles. We'll be fine. The fighting's far away. By morning, it will all be over. Lee spends a tense night guarding over his family, waiting for news.
13:28At dawn, Lee rushes to the window and sees a tank rolling past. The North Korean flag flies on its turret. The enemy has taken Seoul. The communist forces terrorize the city for four agonizing days. They round up the heads of the wealthiest families, accuse them of collaborating with the Japanese and the Americans, and try them before people's courts in the town squares. All are found guilty. Firing squads execute men on the spot. On the fourth day, the soldiers arrive at their doorstep. Lee opens the door and the soldiers rush into the house to search for loot. The squadron leader walks into the living room and sits down in a velvet armchair.
14:13He gestures to Lee to take a seat across from him on the couch. Lee Byung-chul, you are accused of capitalist profiteering and collusion with our Japanese colonizers and the American enemy. Your riches rightfully belong to the people and your North Korean victors. Do you have anything to say in your defense? Lee tries to maintain calm. I am a patriot and my assets belong to you and to the people of Korea. You'll find everything I own at the Samsung warehouse on the south end of town. Looters are probably already there, but I have a safe there too. Here's the combination. Lee reaches into his pocket and hands the man a piece of paper.
14:51The North Korean leader and soldiers run to their tanks. Lee's wife sinks back into the sofa. She weeps with relief that the soldiers' greed probably saved them. Three months later, United Nations forces recapture Seoul, but the city is in ruins, and the North Koreans are planning a second surge. Lee and his family join a flood of refugees on their way south. They settle in the country's southernmost port town of Busan. Lee is determined to rebuild. But resources and talent are scarce in wartime. Somehow, he must turn untrained laborers into a workforce that will reestablish his empire out of thin air.
15:33If he can't, Samsung will be lost to history. Just another casualty of one of the deadliest civil wars of the 20th century.
15:45After the Korean War ends, Lee cultivates close political ties with South Korea's first president. His influence enables him to import raw materials like wool and export it as cheap clothing. With the profits, he buys an insurance company, a sugar refinery, a chemicals company, a bank, and sets up a wool spinning plant. And to keep appliance prices low, he also buys multiple factories to produce parts. Koreans call Lee Mr. All-Wool for his luxurious wool coats and the man with the golden touch. But he's also considered a corrupt mogul in bed with the government.
16:32It's a frigid February morning, 1983, in Yeongin, Korea, some 35 miles southeast of Seoul. A hundred young Samsung semiconductor engineers line up in formation at the foot of a mountain range outside the city limits. Many wear camouflage uniforms from their military training. A Samsung manager marches to the front of the ranks and turns to face them. Engineers, Chairman Li has promised the nation that Samsung will deliver a 64K DRAM chipset this year. As of today, we will begin training to become mentally and physically tough enough to meet our deadline. You will hike 64 kilometers through the mountains all day and through the night.
17:12You are Samsung men, and you will succeed. The manager raises his arm and points toward the trailhead. Engineers, forward, march. The engineers break ranks and jog up the path. No one wants to appear to be shirking. Chairman Li has just published a full-page announcement in the country's leading newspaper. It outlines the corporation's pivot from mass exporter of cheap household appliances to global leader in the burgeoning semiconductor industry. But a global recession and rising trade protections now threaten Samsung's export business model. Lee's decided the company's future lies in electronics.
17:53And he's molding the ideal workforce to achieve this goal. He calls them Samsung men. The engineers pace through the freezing day and into the night. At two in the morning, a unit commander jumps out from behind a boulder onto the trail and ambushes them. Engineers, prove that you can think under pressure. Find a living thing and bring it to me. The men stare at him in disbelief. The winter forest is barren of life. They scatter, searching for a blade of grass, anything. But one engineer pulls a lunchbox out of his pack. He finds a dried anchovy, a common Korean snack, and puts it in the cup of his thermos.
18:34He fills the cup with water and hands it to the commander. Sir, it was alive a moment ago when I caught it. The commander swirls the cup in his hand. The point of the test was to come up with a creative solution. And this is certainly out-of-the-box thinking. Ha ha ha! All right, you pass. Good work. The engineers undergo tests and challenges until dawn. At 7 a.m., they shower and clock in at the company's brand-new fabrication plant. Then, with no sleep, they work until 11 that night. This is the fiercely loyal, diligent, and militaristic corporate structure that Chairman Lee has cultivated to help him survive civil war, a 1961 military coup, and a family bribery scandal that sent one of his sons to prison.
19:21The doggedness of the Samsung employees has financed a house in Seoul for Lee's eight children and 20 grandchildren, a palatial estate in the countryside where peacocks strut about, as well as a second home, a second wife, and a second family in Tokyo. The Samsung men are already producing low-priced televisions and kitchen appliances, but Chairman Lee is now in his 70s and facing lung cancer. He has toured the semiconductor lines of Hyundai, IBM, GE, and Hewlett-Packard, and he knows Samsung is years behind. If the Samsung men don't overtake these rivals soon, then the company that guarantees its workers a job for life and boasts a name trumpeting immortality will die with Lee's last breath.
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21:55November 1983 in Suan, South Korea, an industrial suburb 30 miles south of Seoul. 28-year-old Steve Jobs emerges from a taxi in front of the Samsung Electronics headquarters. Apple Computer's young CEO is in Asia on a quest to find suppliers for his new passion project, the DynaBook. Samsung employees await his arrival in front of the building. They bow in greeting. According to strict Korean etiquette, the oldest and highest ranking among them steps forward and greets Jobs. Welcome, Mr. Jobs. It's an honor to meet you. Allow me to escort you to Chairman Lee. Jobs wears his usual business casual outfit.
22:35A white button-down shirt, gray vest, and Birkenstocks. He's a multimillionaire after Apple's IPO in 1980, and he sees no reason to obey Korean customs like wearing formal clothes to show respect. Hi, great. Let's get to it. And can we forget the tea-drinking stuff? I've got a plane to catch tonight. Jobs strides to the entrance. Chairman Lee and his deputies meet Jobs in the lobby. Welcome, Mr. Jobs. I understand you need a supplier of memory and displays for your new product. You have come to the right place. Lee and his entourage lead Jobs to a conference room with regal red upholstered armchairs and antique furnishings.
23:12Lee begins by unveiling his vision. Mr. Jobs, I intend to build Samsung into the world's leading supplier of computer chips. We are in the midst of the personal computer revolution led by Apple and IBM. Samsung will join you in the forefront of this new technology. It will raise our global status even further and bring honor to our country. Jobs cocks his head and grins. Samsung is a giant in South Korea, but Americans know it as a provincial family business that makes shoddy microwaves for GE. Western expats call it Samsung. But Jobs likes Samsung's ambition and thinks it shows promise. He wags his finger at Lee.
23:54I know all about what you guys at Samsung want, and I also know you're just starting out making memory chips and had to go to those Neanderthals at Micron in Idaho for training in tech. What I need to know is, do you share my vision? Next year I'm going to launch the Macintosh, the most revolutionary personal computer ever made. It'll change how people live. Jobs is excited. He paces from one end of the large room to the other. He tosses his head to shake his long hair out of his eyes. But the DynaBook is really cool. Imagine a computer as small and as portable as a paperback. Sure, some people in my own company say it's science fiction.
24:33It's too niche and expensive to build, but they're idiots. Handheld electronics are the way of the future. I want to make something you can put in your jeans pocket that will hold every book in the world. And if you convince me you understand that too, then we might be able to do business. The Samsung men can't believe this hippie from California. He points at people. He walks around instead of sitting quietly with dignity. He talks when he should be silent, as befits the youngest in the room. They think Chairman Lee must be appalled. But their soft-spoken elderly leader, who loves Confucian philosophy, traditional pottery, and calligraphy, sits quietly as Jobs natters on about himself and his dreams.
25:17After Jobs leaves, Lee assembles his team around the conference table. He pours the tea they never served and sums up his impressions of their boastful, mercurial guest. He talked a lot, but much of what he said is true. I believe he is the genius who can stand up to IBM. We must push to make microchips for the future he foresees. But Jobs will not be Samsung's rocket to success in electronics yet. Two years later, he's ousted from his own company, and the DynaBook project evaporates. Two years after that, founder Lee dies, leaving his son Lee Kun-hee in charge of the electronic subsidiary of the conglomerate.
25:59But the new young chairman spends his time watching endless movies, driving fast cars, and chasing women. If he doesn't turn himself and the Samsung corporate culture around soon, South Korea's shaky foothold in the electronics industry will collapse and bring the Korean national economy tumbling with it.
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26:26It's March 1995 in Gumi, an industrial city in central South Korea. Samsung factory workers stand in formation in the courtyard of Samsung's mobile handset factory. They wear headbands that read, A huge pile of 140 ,000 mobile phones, fax machines, and other devices fills the center of the courtyard. Earlier this year, Chairman Lee Kun-hee gifted Samsung mobile phones to his family and friends as New Year's presents. But later, he learned many of them were returned to stores because they didn't work. One in eight Samsung phones in 1995 is defective. Now, the Samsung workforce will face the full measure of his wrath.
27:12A senior engineer approaches a microphone in front of the assembly and raises his right hand. I have failed in my duty to produce excellent electronic devices of the highest caliber. I have betrayed Samsung and our nation. Chairman Lee Kun-hee and his board of directors look on from a row of folding chairs nearby. Nine employees carrying hammers run to the mound and pull out phones and pocket calculators. They hammer the devices into small pieces and toss the shattered bits back onto the pile. They grab gallon jugs of gasoline and douse the heap with fuel. The chief engineer lights a torch and sets the results of months of their labor on fire.
27:54Some factory workers weep from humiliation. The brown mountains and barren fields of Gumi provide a desolate backdrop to the inferno. A few years after Chairman Li's death, his son, Kun He, emerged from lethargy and seclusion and trained a white-hot focus on every detail of the electronics division he'd inherited. He was appalled at what he found. The semiconductors met high standards, but nearly every consumer electronics product Samsung produced was subpar. He called an emergency three-day meeting in a Frankfurt hotel for 200 Samsung executives. He berated them in speeches that lasted eight hours at a stretch.
28:39His message was twofold. Quality must improve, and success in the tech sector is impossible without better design. His final command? Change everything, except their wives and children. The phrase became his motto. But the Frankfurt Declaration was apparently not enough. After the bonfire dies down, a bulldozer emerges through the acrid smoke and raises the misshapen remnants of Samsung products. Chairman Lee Kun-hee walks to the microphone. If you continue to make poor quality products like these, I'll come back and do this all over again.
29:26Six months later, in Samsung Town, Seoul, Bruce Gordon drops a black leather messenger bag onto a desk in his classroom in Samsung's brand new international design lab. He's vice president of Pasadena's Art Center College of Design. They've hired him to create Samsung's first in-house design department. Sunlight streams through the floor-to-ceiling windows of the modern concrete and steel building. Twelve students lounge on low sofas and scattered chairs. Okay, everybody, let's get started. Gordon's a high-powered former designer for companies like IBM and Polaroid. But today, he looks more like a high school teacher in his casual khakis and navy blue polo shirt.
30:07He reaches into his bag and pulls out a banana. Behold the banana. It proves that nature is the best designer. It fits in your pocket, it's biodegradable, and the color indicates when the fruit is ripe. It's also intuitive. For instance, I know not to eat it like this. Gordon holds the banana with both hands and mimes chomping on it from left to right in rows like an ear of corn. He peels the banana and takes a bite. It comes in its own sanitary package. Mmm, potassium. It's delicious. Everybody loves bananas, right? Now, imagine if you could design a product that uses these same principles. Gordon glances at the blank faces of his students.
30:55One student tentatively raises his hand. You mean you want us to design a cell phone that looks like a banana? Their confusion is understandable. From a young age, Koreans are accustomed to rote memorization and top-down leadership. The Samsung students complain that the American teachers don't tell them what to do. But the company needs to turn around its futile corporate management structure and train its young design team fast. Traditionally, Samsung hired different designers from outside firms for each product. As a result, unlike Apple, it has no consistency or recognizable brand across its many lines.
31:34The partnership with Gordon and the California Art School aims to fix that. In January, Chairman Lee Kun-hee gives a New Year's speech in a massive auditorium at Samsung headquarters. He proclaims 1996, the year of the design revolution. The upcoming century will be the beginning of the age of culture. No longer is a company selling products. Instead, they have to sell their philosophy. Our designers will travel the world to learn innovation and creativity. They will study Apple and its intuitive, sleek simplicity as exemplified in new products like the PowerBook. It's an ambitious new paradigm for Samsung.
32:16and comes none too soon. Later that year, the DRAM chip market collapses due to a global glut of suppliers. It's the mainstay of the electronics division, which is the largest of the corporation's four main businesses, alongside machinery, chemicals, and finance. If Samsung Electronics doesn't nail down its branding soon, then Steve Jobs, back in charge at Apple, will innovate them into the ground before they can launch a single new cell phone.
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35:03It's March 1998 in Busan, South Korea. A middle-aged man wearing a conservative blue suit walks across the showroom of a car dealership on the outskirts of town. He's the only customer. The bottom fell out of the Asian currency markets earlier in the year, and South Korea's economy has crashed along with it. Hardly anyone's buying new cars now. He stops in front of a mid-sized black sedan. The model on the sticker reads, Samsung. A salesman walks over to him and taps the hood. Welcome to Busan Motors. Are you interested in hearing about this Samsung model? It's their first time ever making a car, you know.
35:41The man nods thoughtfully. He doesn't look happy. Yes, I know. No, in fact, I know a lot about this car. I'm a senior engineer at Samsung and I help build it. The salesman's eyes narrow. He's confused. You're like the 20th Samsung man to come in this week and buy one of these. You guys are the only people in the whole country buying cars right now. Are they forcing you to do this? The man shakes his head. No, not exactly. Let's say they enthusiastically encourage it. The Samsung engineer doesn't need a new car, and he can barely afford one. But he's stuck. Chairman Lee Kun-hee is an avid car buff.
36:21A few years earlier, he decided to turn Samsung into an automaker. The company borrowed heavily to fast-track a$3 billion automotive factory and brought in Nissan engineers as consultants. But with the economy in tatters, car sales are plunging down 50 % in the first quarter of the year. interest payments are hobbling Samsung Electronics. Without saying it outright, Samsung has made it clear. If the employees don't buy Samsung's first car, the whole company could collapse under a mountain of dead. The salesman leads the man to his office to close the deal. He punches numbers into his calculator to figure out the loan payments.
37:03No offense, you guys did a good job considering this is your first time making a car, but you and I both know it's just a rickety copy of a Nissan Maxima and that car wasn't great to begin with. But you're doing an honorable thing trying to save your company. I hope it's worth it. By the end of the year, Samsung sells 45 ,000 cars, more than half of them to their own employees. But the next year, they're only able to move 7 ,000. It's a national disgrace. If Samsung doesn't score a win soon, It will drop out of the big leagues of the consumer electronics industry, an industry led by the likes of Sony, Motorola, and Apple.
37:53It's winter 2001 in Richardson, Texas. Vice President Peter Skarzynski jots down a few notes at a conference table in the headquarters of Samsung Telecommunications of America, an exec from Marketing Points at the pen and paper. And this gentleman is why Peter's nickname is Grandpa. Look at him go with his Stone Age tools. Hey, Pete, do you also mow your lawn with a scythe? A VP of Research and Development joins in on the ribbing. While Peter's still making chicken scratches on parchment, I prefer to take notes on my Samsung i300 Palm Base PDA. He holds up the company's new personal digital assistant.
38:29It has perforations at the top for a speaker and four navigation buttons at the bottom. It looks exactly like what it is. A cross between a tablet and a cell phone. Get a load of this thing. You can make wireless calls with it. A young junior accounting exec reaches for it across the table. Ooh, can I see it? The VP holds it out of his reach. Down, Mark. Sit. Stay. It's only for the grown-ups. But seriously, I've been taking this along to impress clients. They only have palm pilots. Sometimes I pretend to call my assistant on it just to make everyone jealous. An operations manager raises his arm and displays his wristwatch to the group.
39:07It's a clunky futuristic device with a huge antenna jutting out to the left above a speaker and a digital clock face on the right. I see your bet of an SPHI 300 and I raise you this SPHWP-10 watch phone. Jump back! Skarzynski seizes the opportunity to win back some dignity. Whoa, Mike, where'd you get that? In a cereal box? The ops manager grins ruefully. Our account rep in Seoul gave me one to try out. I thought it would impress everybody, too, but you have to hold your wrist up to your head to make a call. My wife won't let me use it. She says I look like a lunatic. It's a miraculous turnaround for Samsung.
39:48After the Gumi bonfire, they had vowed to become one of the top five phone makers in five years. They made it in two. First with an elegant clamshell cell phone, and then the Combo PDA phone, which outsold and outshone all the other PDAs on the market. By the end of 2001, the company's name recognition has jumped 22%. That branding boost is driven by its phones as well as breakthrough consumer products like flat panel computer monitor displays, the world's first 50-inch digital TV, and space-age microwave ovens that sense when food is properly cooked. The design lessons are paying off. But the leap in quality and profitability comes at a tremendous price.
40:38In the wake of the Asian financial crisis, Chairman Lee Kun-hee liquidated 20 of Samsung's 60 subsidiaries and laid off 50 ,000 employees, a third of the workforce. For the first time in its history, South Korea's largest corporation does not guarantee lifelong employment. Samsung is now the second most recognized consumer electronics brand in the world. But it's no thanks to their smartwatch experiment. The$700 watch phone inspired by the two-way wrist radio from the Dick Tracy comic strip sold so dismally it never launched outside of Korea. And now, rumors are surfacing about Apple's plan to launch its first cell phone.
41:24Samsung leadership fears Apple is priming itself to enter the wearable technology sector as well. The clock is ticking, and Samsung needs a new product innovation fast. If they can't come up with a new killer product, the entire company will join the watch phone in the trash heap of history. In our next episode, Apple goes all in on its first smartwatch to prove it can survive the death of its legendary founder. And a brilliant Samsung ad hits Apple below its cooler-than-thou belt.
42:08From Wondery, this is episode one of Apple Watch vs. Samsung for Business Wars. A quick note about recreations you've been hearing. In most cases, we can't know exactly what was said at the time. Those scenes are dramatization, but they're based on historical research. If you'd like to read more, we recommend Samsung Rising by Jeffrey Kane and Samsung by Michael Regan. I'm your host, David Brown. Barbara Bogave wrote this story. Karen Lowe is our senior producer and editor. Edited and produced by Emily Frost. Sound design by Josh Morales. Voice acting by Art Butler. Will Choi and Jennifer Sun-Bell.
42:44Our managing producer is Matt Gant. Our senior managing producer is Ryan Lohr. Our senior producer is Dave Schilling. Our executive producers are Jenny Lauer-Beckman and Marshall Louis for Wondery.
43:06I'm Indra Varma, and in the latest season of The Spy Who, we open the file on Oleg Gordievsky, the spy who outran the KGB. A rising star in the heart of Soviet power, Gordievsky is secretly feeding MI6, the Kremlin's deadliest secrets. For 11 years, he walked a razor's edge, exposing KGB threats that hastened the Cold War's end and helped prevent nuclear annihilation. But the KGB have a mole of their own. When they discover the truth, Gordievsky's world collapses. MI6 hatch a desperate, high-stakes plan to smuggle him out of Moscow, an escape that could rewrite history. Follow The Spy Who on the Wondery app or wherever you listen to podcasts.
43:56Or you can binge the full season of The Spy Who outran the KGB early and ad-free with Wondery+.
From the publisher
It’s 1936 in a small town in Korea and a rakish scion of a wealthy family realizes he has to clean up his act by starting a small import export business. By the 1980s, he fast tracks South Korea’s first computer chip factory, and turns hundreds of engineers into fiercely loyal, tirelessly diligent “Samsung Men.” But as Apple’s star rises, Samsung turns to American designers from California to teach its employees innovation and free-wheeling creativity. The result is a 1999 futuristic watch phone – a forerunner to Samsung’s first Galaxy Gear smartwatch.
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