In short
Business Wars: The Many Deaths of Dungeons & Dragons | A Kingdom Reborn | Episode 2
Episode Overview This episode of *Business Wars* dives deep into the tumultuous journey of Dungeons & Dragons (D&D), particularly focusing on its publisher TSR during a period of severe financial distress. The narrative unfolds in August 1996, revealing the struggles of TSR under the leadership of Lorraine Williams, highlighting critical decisions that would ultimately lead to the brand's resurrection.
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Key Themes and Discussions
- The State of TSR
- Overview of TSR's Financial Crisis
- TSR is heavily in debt, owing millions to Random House and unable to pay its printer, J.B. Kenahan.
- Desperate measures, including halting royalty payments to authors, are taken to manage cash flow.
- Leadership Dynamics
- Lorraine Williams, the owner, is portrayed as trying to maintain calm amidst the chaos.
- A tense meeting with Peter Atkinson from Wizards of the Coast reveals her reluctance to consider selling the company despite its dire straits.
- Attempts at Reviving TSR
- Exploration of Acquisition Offers
- Bob Abramowitz from Five Rings reaches out with an interest in buying TSR. Despite its financial issues, he sees potential in the brand.
- Williams initially agrees to sell to Five Rings without realizing they are also struggling financially.
- The Role of Wizards of the Coast
- Atkinson sees an opportunity to acquire D&D through Five Rings, indicating a strategic move to secure the beloved brand.
- The Acquisition of TSR
- Complex Negotiations
- The episode details Abramowitz's plan to finance the acquisition with a loan from Atkinson, ultimately leading to Wizards of the Coast taking over TSR.
- Williams reluctantly agrees to the deal, showcasing the complicated feelings toward Atkinson.
- Emotional Impact on Atkinson
- The episode portrays Atkinson’s emotional response upon acquiring Dungeons & Dragons, highlighting the personal significance of the brand to him.
- Revitalization Efforts Post-Acquisition
- Strategic Changes Under Wizards of the Coast
- The new leadership aims to clean up intellectual property ownership and consolidate control over D&D.
- Key staff members are rehired, and the company shifts its strategy from fragmenting the fan base to unifying it.
- Introduction of the Open Gaming License (OGL)
- Grand Chief Ryan Dancy proposes the OGL, allowing others to create content using D&D rules, significantly expanding the brand's reach.
- Initial fears regarding the OGL are mitigated when it is understood as a strategic move to enhance the D&D ecosystem.
- Market Reception and Challenges
- Launch of the Third Edition
- The release of D&D's third edition sees initial strong sales, with over 400,000 copies sold in the first year.
- The OGL begins to attract attention from other publishers, boosting interest in D&D.
- Emerging Competition
- The episode highlights the rise of *World of Warcraft* and its impact on traditional tabletop gaming, posing new challenges to D&D.
- Continued Evolution and Future Threats
- Fourth Edition Backlash
- Despite early successes, the launch of D&D's fourth edition in 2008 is met with criticism, indicating ongoing challenges in maintaining fan loyalty.
- Fifth Edition and Fan Engagement
- The development of the fifth edition involves extensive collaboration with the fan base, seeking to avoid previous mistakes and foster a sense of community.
- Recent Developments
- OGL Controversy in 2023
- A leaked document proposes revisions to the OGL that could harm community relations, leading to significant backlash and distrust among fans.
- Wizards of the Coast’s attempts to rectify the situation reflect the challenges of managing a dedicated fan base.
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Conclusion The episode illustrates the cyclical nature of business challenges in the gaming industry, emphasizing the importance of community engagement and brand stewardship. Through strategic acquisitions, innovative licensing, and fan collaboration, Dungeons & Dragons managed to navigate crises and secure its place in gaming history, despite ongoing threats from competitors and internal missteps. The journey of D&D serves as a case study in resilience, adaptation, and the value of a loyal fan base in achieving long-term success.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:09It's August 1996, and in Milwaukee, Gen Con is underway. It's been nearly 30 years since Dungeons & Dragons co-creator Gary Gygax started this annual gaming convention. Since then, TSR, the publisher behind D &D, has belted into North America's biggest gaming expo, with 30 ,000 attendees expected this year. At the center of the exhibition floor is TSR's domineering stand, featuring a huge replica castle, complete with 20-foot-tall turrets. Within its walls, gamers can discover, play, and buy the D &D publisher's latest offerings. And the queen of this castle is TSR's owner, Lorraine Williams. As she walks through the stand, she tries to project calm and confidence.
0:59But the truth is, her kingdom is crumbling. TSR owes its main distributor, Random House, millions of dollars. and last December it missed a deadline to repay a large chunk of that debt. TSR took desperate measures to avoid being sued into bankruptcy like halting royalty payments to many authors of Dungeons & Dragons novels. This saved enough cash to keep Random House at bay, but now TSR owes its printer J.B. Kenahan more than$6 million. So to stop the printer from demanding payment, TSR gave it ownership of its corporate headquarters and signed a contract prohibiting it from moving its business elsewhere.
1:42All of which makes it harder for Williams to pretend that everything's okay. And what's making it even harder is that she's about to have a one-to-one meeting with Peter Atkinson, and she doesn't know what's on the agenda. Atkinson is the founder of Wizards of the Coast, the Renton, Washington company behind Magic, The Gathering, the hugely successful collectible card game. Williams isn't happy about this meeting. She doesn't like Atkison or his game. Magic is crushing sails of Dungeons and Dragons and pushing TSR closer to the abyss. Williams arrives at TSR's private meeting room, where Atkison is already waiting.
2:25After handshakes, they move to sit down. But before Williams can do so, Atkison blurts out why he's asked to meet. So yeah, thanks for making time to talk. Look, here's the situation. I'm under pressure from my board and investors. They want me to look for opportunities to grow through acquisition. Williams stops moving to sit and glares at Atkinson, but he keeps talking. Long story short, if you ever wanted to sell TSR, I'd be interested. We got the money. Williams squallows her irritation. TSR's in trouble, but she can't bear the idea of selling to Atkinson. She steps away from the chair she was about to sit in.
3:06Thank you for your interest, but we're not looking for a buyer. Atkinson looks surprised. The entire tabletop gaming industry knows TSR's in deep trouble. He thought she'd at least hear him out. Instead, Williams glances at the door. Is there anything else you'd like to discuss? No, not really. Great. Well, nice to see you, Peter. Atkinson didn't even get to sit, let alone start buyout talks. But TSR is in critical condition. And if Williams doesn't find a solution soon, both her company and Dungeons & Dragons will be finished.
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5:58In the last episode, Dungeons & Dragons co-creator Gary Gygax formed publisher TSR and turned the game into a household name. But when out-of-control spending pushed TSR to the brink, his deputy Lorraine Williams staged a coup and bought the company from under him. But now, history is repeating itself. TSR faces ruin again. Sales of the game are slipping. Debt is piling up. And if the company can't break the cycle, it won't survive. This is Episode 2, A Kingdom Reborn.
6:39In June 1996, struggling with its debts, TSR uses its copyrights to its books and games as loan collateral. It's a dangerous move. If TSR goes bust now, the Dungeons & Dragons brand will be auctioned off in pieces and potentially end up in the hands of multiple owners. D &D could wind up like King Kong, a famous brand weakened by confusing ownership rights. But even this move is just a band-aid. That fall, six trucks from Random House roll up to TSR's warehouse, loaded with millions of dollars' worth of unsold products and a demand for the cost of returning them. With cash running out again, Williams orders layoffs, slimming the business down to a skeleton crew of demoralized survivors surrounded by vacant cubicles.
7:30And still, the death spiral continues. Returns in collateral look harmless. Until they don't. If your distributor can send you back truckloads of product at will, you don't have revenue. you have consignment with paperwork. Rule of thumb, tighten returns up front even if it does cost you sales. And never, never put your core IP or some other must-have asset on the table unless you can really live with losing it. As 1997 begins, TSR's printer, J.B. Kenahan, delivers another blow. It tells Williams it will cease printing TSR's products until TSR repays the millions it owes. TSR now owes around$30 million and can only earn money from selling its existing inventory.
8:22Williams halts almost all spending just to keep making payroll. The cutbacks are so severe that employees now have to bring their own toilet paper to work. It seems inevitable that TSR will go bust and take Dungeons & Dragons down with it. In February 1997, Williams attends Toy Fair in New York City, where she's cornered by Bob Abramowitz. Abramowitz is the CEO of tabletop game publisher Five Rings. It's a small Seattle outfit that's had some success with games based on Star Trek and Dune. And he's got an offer for Williams. He tells her he knows TSR is nearly bankrupt, and he wants to explore buying it.
9:05He shares how he worked at TSR back in the early 1980s. and says he understands the brand and company culture. He also tells Williams that Five Rings is backed by investors with access to plenty of capital. Williams listens with interest. This just might be the lifeline TSR needs. But what she doesn't know is that Abramowitz isn't being fully candid. Five Rings doesn't have enough money to buy TSR. In fact, it's also nearly bankrupt. The company's bank credit is maxed out. And if it doesn't get a new investment of capital soon, it's finished. An agreement with TSR might help Five Rings secure a new investment.
9:51Or maybe even convince someone to buy the company. To his relief, Williams doesn't press him on his ability to finance a deal. Instead, she invites him to come to TSR headquarters in Lake Geneva, Wisconsin, to look over TSR's books.
10:12A few days later, Abramowitz and his team arrive in Wisconsin and discover that TSR's finances are even more of a horror show than they imagined. But this doesn't deter him. TSR might be a dumpster fire of a business, but Dungeons & Dragons is still a famous brand with seemingly untapped potential. Abramowitz offers to pay$25 million for TSR and take on its debts. Williams accepts and signs a letter of intent to sell. Stage one of his master plan is complete. Now Abramowitz just needs to find the money he promised to pay her.
10:55It's spring 1997, and in a diner in Seattle, Abramowitz rises from his chair. He greets the man he's invited for breakfast, Peter Adkisson, the founder of Wizards of the Coast, the company behind Magic the Gathering. After ordering, Abramowitz gets down to business. Peter, I know there's a company you've always wanted to buy and can't seem to get. Well, I'm buying that company. Bob, it's early. Help me out here. What are you talking about? TSR. Atkinson's eyes widen. He's long dreamed of owning Dungeons & Dragons. In the 80s, at the height of the Satanic Panic, his seventh-day Adventist college almost kicked him out for being the ringleader of D &D activity on campus.
11:40Buying this game would be like buying a piece of his childhood. But Williams has rebuffed every approach he's made. Abramowitz slides a manila folder across the table to Atkinson. What's this? It's a letter of intent, signed by Lorraine Williams. Atkinson opens the folder. It's there, in black and white. Williams is ready to sell TSR to Five Rings. Okay, Bob, how do I get involved in this? Well, you'll write a check for one million dollars, a loan. If we don't complete the deal, we pay you back. If we do complete it and you still want TSR, you buy five rings. That'll cost you six to eight million dollars.
12:23Well, you know, I could just wait for TSR to go bankrupt and buy it then. That'd be a mistake, Peter. They've used their copyrights to guarantee loans. If you let them go under, there's a strong chance that ownership of Dungeons & Dragons will be auctioned off to multiple buyers. Be like Humpty Dumpty. They'll never be able to put all those pieces back together again. Hmm. Okay, I'll think it over. Yeah, you do that. But if you want in, don't think for too long. Less than 15 minutes after leaving the diner, Abramowitz is back in his office when the phone rings. It's Atkinson. Okay, who do I make the check out to?
13:03Abramowitz grins. Stage two of his master plan is complete. The million-dollar check from Wizards of the Coast will keep five rings alive long enough to finalize the acquisition of TSR. But now, he has to break the news to Williams that she's about to sell her business to the one man she's long refused to deal with.
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14:13Ready to secure your tomorrow? Ask a financial professional how Pacific Life can help you feel prepared for what's next. Pacific Life Insurance Company, Omaha, Nebraska, and in New York, Pacific Life & Annuity, Phoenix, Arizona. Because with Pacific Life, you're not just planning for the future, you're partnering with trusted experience. In just a few years, Ozempic has gone from a diabetes drug to a global phenomenon. But behind the miracle claims, another battle is raging. Demand is exploding, supply can't keep up, and as drugmaker Novo Nordisk scrambles to produce more, its rival Eli Lilly is racing to take the crown.
14:51Meanwhile, a darker market is emerging. Shady online sellers are offering cheap, unregulated knockoffs. Now millions are injecting mystery vials with no FDA oversight. I'm David Brown, host of Business Wars. In our latest season, we're diving into the race to Ozempic and the billion-dollar showdown between Big Pharma's biggest players. Can they close the supply gap before one bad vial destroys everything? Make sure to follow Business Wars on the Wondery app or wherever you get your podcasts. You can binge all episodes of Business Wars early and ad-free right now on Wondery+.
15:40It's spring 1997, and Five Rings boss Bob Abramowitz is back at TSR headquarters in Lake Geneva, Wisconsin. He's meeting TSR owner Lorraine Williams and hoping he's not about to blow up the deal to buy Dungeons & Dragons. Lorraine, I wanted to live up to the promise I made to buy TSR, but I have to tell you something's changed. And you're not going to like it. But hear me out, because it's the best solution for all three of us. Hang on. The three of us? Wizards of the Coast is going to buy us, so we can buy you. William's expression turns frosty. I don't like Peter Adkisson, and I don't like what he's done to this industry.
16:26Abramowitz doesn't know exactly why Williams is so hostile towards Adkisson, but he knows if he doesn't overcome it, both of their companies will die. This shouldn't be personal, Lorraine. Peter built a fine company in Wizards of the Coast. He has the business savvy and the passion to make Dungeons and Dragons grow again. Come on, think about your staff. If TSR dies, what happens to them and to their families? Wizards has the money to keep them on. Lorraine. Lorraine, you saved TSR. You saved Dungeons and Dragons. It would have died in 1985 without you. You've kept it alive for another 12 years.
17:07But TSR is bleeding out. And this deal, well, it's the blood transfusion it needs.
17:16Okay, but only if the deal is done within 50 days. Lorraine, if your lawyers move as fast as ours, we'll have it done in 30. A few weeks later, Five Rings buys TSR. Wizards of the Coast then pays$25 million to buy Five Rings and acquire TSR. After collecting the keys to TSR's headquarters, Peter Atkinson finds himself unable to walk through the doors to meet his newest employees Instead, the multi-millionaire game tycoon retreats to his car and bursts into tears He now owns the game that set him on the path to founding Wizards of the Coast The game that made him who he is today He feels like a sports fan who's just bought their home team.
18:11And now, the main thought swirling through his head is, I better not mess this up. Let's pause for just a moment and take this all in. You know, buying your childhood dream is romantic, but now comes the hard work, integrating it. The smartest move we just heard wasn't the price. It was the pause. A little humility on day one beats a hundred memos later. When you acquire a beloved brand, think like a caretaker, not a conqueror. Keep what the fans love, fix what they'll forgive, and don't try to optimize the soul out of it. You just might find that little touch of humility will pay dividends in the long haul.
19:01Having bought Dungeons & Dragons, Wizards of the Coast sets to work on a plan to revive the game's fortunes. First, it starts by cleaning up the intellectual property ownership issues. The game's creators, Dave Arneson and Gary Gygax, plus Gygax's ex-wife, all have royalty interests in the game, which could complicate attempts to update or change it. So Wizards of the Coast buys them out and gets full control. Then it rehires many of the key creatives who were fired during the recent layoffs and relocates the Dungeons & Dragons team to its offices in Washington State. Wizards also drops TSR's fish bait strategy, which had subdivided the D &D fan base into smaller and smaller pieces in a misguided attempt to compete with every other role-playing game on the market.
19:53Now the goal is to bring the game's fans back together, even if it does mean scaling back releases and losing sales in the short term. Of course, TSR couldn't afford to do this. At TSR, Dungeons & Dragons was the breadwinner, but at Wizards of the Coast, there the job falls to Magic the Gathering. By 1997, the game has sold more than 2 billion cards, meaning that Wizards of the Coast can afford to take a hit on Dungeons & Dragons as it course-corrects the brand. Think of it this way. A cash cow buys you time, so use it to simplify. Prune the product trees so the sunlight reaches the roots, you know, the hits.
20:34Fewer, better releases builds trust and makes each launch feel like a bona fide event. But the pruned product line is just the warm-up. The core of Wizards of the Coast's turnaround plan is releasing a revised third edition of D &D. The gameplay hasn't changed significantly since the 1970s, and Atkison felt it was now showing its age. The hope is that an overhaul will make the game more appealing, and put it back on the map. The old hands who joined from TSR warned that this could be a risky move. The second edition, released in 1989, split the fan base, and it only refined the rules. Who knows what will happen if the rules are more thoroughly overhauled?
21:20But sales of Dungeons and Dragons are drying up, so if the game is going to attract new fans, it has to do something big. Grand Chief Ryan Dancy and his team reworked the rules so that most of the outcomes in the game are now determined by the role of a single 20-sided die. The change makes the game simpler and more accessible. But Dancy also has another big idea for the third edition. Dancy got his inspiration from the buzz among Seattle tech workers about the computer operating system Linux. Linux is what's called open-source software, meaning its code is open to anyone to modify, share, or sell as long as they follow certain rules.
22:01It's the exact opposite of Microsoft Windows, which only Microsoft can modify or sell. Dancy's big idea is to make the rules of Dungeons & Dragons third edition open-sourced. He calls it OGL, Open Gaming License. Under the OGL, players and rival game publishers can use the D &D rules to create their own games, ones they can share and even sell without asking for permission or paying Wizards of the Coast any royalties. All they have to do is follow the terms set out in OGL. Wizards of the Coast will keep control of the Dungeons & Dragons brand, stories, and world. but the rules can be used by anyone.
22:47The initial reaction inside Wizards of the Coast is pure horror. Too many D &D's rules are the game, and Dancy wants to give them away. It seems like business insanity, a sure-fire way to destroy the brand for good. But Dancy's convinced it will do the opposite. He believes the OGL will inspire rival publishers to release add-ons to Dungeons & Dragons, rather than competing against it. It would also allow Wizards of the Coast to dial back from the low-margin business of publishing D &D campaign books, because now the community can start doing this themselves. Alarmed colleagues hope the Wizards of the Coast legal team will veto the idea.
23:32But instead, they back it. They point out that legal protections for game rules are largely theoretical and hard to defend in court. The OGL isn't about surrendering rights. It's about making Dungeons & Dragons the default role-playing game engine. And getting the community to create a lot of cool stuff for fans in return. In the end, it comes down to Atkinson. Dancy gives him the pitch. And he doesn't even hesitate. He sees the idea from the perspective of a Dungeons & Dragons fan. And in his gut, it feels right. He gives the OGL his blessing and rejects all attempts to change his mind. Now here's the counterintuitive play.
24:18Give away the engine to sell the car. Open rules invite a thousand creators to build on your platform, and every add-on points back to you. You keep the name, the stories, and the world. They expand the universe for free. Openness isn't charity. It's distribution you don't have to pay for. If the tide rises, your flagship floats the highest. In summer 2000, Dungeons & Dragons 3rd Edition debuts. The world's number one role-playing game where you get to interact with your friends as never before. The only limitation is your imagination. Find out what the rest of the world is talking about. Dungeons & Dragons, the adventure starts here.
25:07The initial sales are strong. The new edition sells almost 400 ,000 copies in its first year. That's more than three times as many copies as the second edition managed in its first year. But the reaction to the OGL itself is muted. By the time the third edition arrives, Wizards of the Coast has been bought by toy giant Hasbro, the owner of Monopoly and Transformers. Rival publishers view the OGL with suspicion. They suspect that once they've invested in making games using Dungeons & Dragons rules, Hasbro will snatch away their permission to do so. So, Wizards of the Coast employees hit the road, meeting the player community and other role-playing game publishers to reassure them that the OGL isn't some trick.
25:57Slowly, companies start releasing games based on D &D's rules. And as the number of community creations grows, so does interest in the third edition rules, fueling more sales. Dungeons & Dragons sales are climbing again, after years of decline. The game is still niche and still struggling to break beyond its core fanbase. But it's progress. But just as it gets back on its feet, a new threat emerges. Chuck Norris is a hunter. But Chuck Norris does not hunt. Hunting would imply the possibility of failure.
26:40There are 10 million people in the World of Warcraft because Chuck Norris allows them to live. I'm Chuck Norris, and I approve this game. In November 2004, World of Warcraft, the D &D-inspired online video game juggernaut launches. And now, Dungeons & Dragons must fight to prove that its tabletop adventures still matter in an online world.
27:19Hey, basketball fans. Steve Nash here. Ready to elevate your basketball IQ? you? I'm teaming up with LeBron James to bring you the latest season of Mind the Game. And we're about to take you deeper into basketball than you've ever gone before. We're breaking down the real game, the X's and O's that actually matter. In every episode, we'll share elite level strategy, dive into career defining moments, and explain the why behind plays that changed a game, a team, or a championship. LeBron and I have lived this game at the highest level for decades. we've been in those pressure moments and made those game-changing decisions and learned from the greatest basketball minds in history.
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27:56Now we're pulling back the curtain and sharing that knowledge with you. Time to go beyond the highlights and get into the real heart of basketball. Watch Mind the Game now on YouTube, Prime Video, or listen wherever you get your podcasts. I'm Indra Varma, and in the latest season of The Spy Who, we open the file on Oleg Gordievsky, the spy who outran the KGB. A rising star in the heart of Soviet power, Gordievsky is secretly feeding MI6, the Kremlin's deadliest secrets. For 11 years, he walked a razor's edge, exposing KGB threats that hastened the Cold War's end and helped prevent nuclear annihilation.
28:40But the KGB have a mole of their own. When they discover the truth, Gordievsky's world collapses. MI6 hatch a desperate, high-stakes plan to smuggle him out of Moscow, an escape that could rewrite history. Follow The Spy Who on the Wondery app or wherever you listen to podcasts. Or you can binge the full season of The Spy Who outran the KGB early and ad-free with Wondery+.
29:24It's 2006, and the Dungeons & Dragons team is in Rhode Island, preparing to face the Dragons of Hasbro's senior management team. The toy and games giant has decreed that its brands will now be deemed core or non-core. Core brands are ones that bring in at least$50 million in revenue a year. These brands will get development and marketing support to continue to grow. Non-core brands will be left to fend for themselves in the marketplace or get shelved indefinitely. And right now, Dungeons & Dragons is non-core. It's making no more than$30 million a year in sales. This number would be higher if the D &D team were allowed to include the revenue from its popular video game spinoffs, but it can't because those aren't made by Hasbro.
30:12So the D &D team have flown in from Seattle to plead their case. They propose a new edition of the game, one designed to appeal to a younger generation by borrowing ideas from online video games. By now, World of Warcraft has more than 6 million players worldwide. The D &D team believes it, and other online role-playing games like EverQuest, has stunted sales of their third edition rules. But if they can make Dungeons & Dragons more like the games young people are already playing online, that'll make it more appealing. but wait there's another problem one that's baked into the game's very soul see dungeons and dragons may be famous but it's hard to monetize why well because it's a niche product that doesn't encourage its fans to keep spending all players have to do is buy the core rule books once they bought those well they're set for life they don't need to buy another dungeons and dragons product ever again.
31:12Sure, some fans buy campaigns and novels, but there's no built-in compulsion for them to do so. Compare that to some of Dungeons & Dragons' tabletop peers. Magic the Gathering makes far more money because the game's design compels fans to keep buying new card packs. Here's another example, the fantasy war game Warhammer. It's got fewer players than D &D, and yet Warhammer delivers far bigger revenues. Why? Because the game's fans spend a lot of money buying miniature armies to paint and play with. In their pitch, the Dungeons & Dragons team tackle this problem head-on. They propose building a website called D &D Insider.
31:54It'll offer tools to help Dungeon Masters run games online and include a virtual tabletop with 3D animated miniatures. Dungeon Masters will pay a monthly subscription to use the site. By now, the Hasbro executives are nodding along. This is sounding good. But the team's pitch isn't over yet. They're also going to sell virtual miniatures for use on their virtual tabletop. And once the existing D &D video game licensing deal ends, Hasbro could use the same virtual tabletop to build its own version of World of Warcraft. It's a compelling vision. one that could take Dungeons & Dragons from an underperforming brand to a Hasbro tentpole.
32:39The team leaves Rhode Island victorious, and in June 2008, the fourth edition of the game is unleashed. Everyone could use more heroic fantasy adventure in their lives. And with a few of your friends, you can find it. Dungeons & Dragons, fourth edition. Get together, roll some dice, have fun. But the fourth edition's launch is anything but fun. The reception from existing fans ranges from cool to hostile. Some complain about Hasbro's attempt to widen its appeal. Others dislike the new rules because they aren't compatible with earlier editions of the game. Many players refuse to switch to the new edition, once again fragmenting the D &D player base.
33:30The D &D Insider website also disappoints. It costs almost$15 a month to subscribe, but its biggest selling point, the virtual tabletop, isn't ready at launch. The Dungeons & Dragons team believed they could build that feature themselves. By the time they realized it was beyond their capabilities, it was too late. D &D Insider launches without that virtual tabletop, the one feature that was vital to the business plan. The grand plan to catapult Dungeons & Dragons into the ranks of Hasbro's most treasured brands has failed. So, as the 2010s begin, D &D's designers go back to the drawing board. They begin working on a fifth edition, with the aim of releasing it on the game's 40th anniversary in 2014.
34:21The overriding goal of the fifth edition is to reunify the player base. But at this point, that's a tall order. Dungeons & Dragons is a complicated game. Convincing players to embrace new rules is a big ask due to the learning curve involved. So there's a natural resistance to embracing change. But the fragmented fan base and limited numbers of newcomers are problems for players, too. They make it harder to find people to play with. And when people can't find others to play with, there's a risk that even the most passionate fans might stop playing. So this time, Wizards of the Coast takes a new approach to revising the game.
35:01It collaborates with the fans. They share early ideas with influential players to get their feedback and buy-in. They spend months traveling to gaming events, holding playtests and soliciting opinions from players. The company even shares the draft rules online, so that thousands of players can get a sense of what's coming and offer feedback. This time, they aren't imposing change from above. They're co-creating the next edition with the Dungeons & Dragons community. You know, in a sense, Wizards of the Coast is replicating what Gary Gygax did back before publishing Dungeons & Dragons. He, too, shared the rules with friends and fellow wargamers to get feedback.
35:46And that also seeded demand for the game. This is the thing about having a passionate fan base for your product. They want to be involved. They feel it's as much their brand as the company's, even if legally that's not true at all. What's more, fans who are invested in your product are also powerful advocates, who are often more effective at drumming up sales than PR campaigns or ad spends. And unlike your PR or ad agency, they do it out of love, not for the paycheck. By the time the fifth edition of Dungeons & Dragons launches in July 2014, the buzz among players is huge. Three years of build-up has left them eager to upgrade.
36:29Stores order three times as many copies of the rule books than they did for the fourth edition, and the copies sell out on day one. Dungeons & Dragons hasn't been this popular since the 80s. But Wizards of the Coast knows that the real test is year two. The pattern for new additions of the game is now established. Strong first-year sales as existing players buy the new books, followed by a rapid decline. For the game to really make a comeback, sales have to rise year over year. And in 2015, they do. sales rise by a massive 23%. In 2016, sales jump again, aided by an unexpected boost from Netflix's latest blockbuster show, Stranger Things.
37:20Something is coming. Something hungry for blood. A shadow grows on the wall behind you, swallowing you in darkness. It is almost here. What is it? What if it's the Demogorgon? Oh, Jesus, we're so screwed if it's the Demogorgon. It's not the Demogorgon. With a monster named after D &D's demon prince and a plot inspired in part by the satanic panic of the 1980s and the real-life disappearance of James Dallas Egbert III, Stranger Things turbocharges D &D's sales. The game starts selling at levels not seen since its 80s heyday. And it's not just Netflix that's fanning sales. The game is also a regular feature on the hit sitcom The Big Bang Theory.
38:04In the 1980s, D &D was seen as something for misfits and geeks. Forty years on, geek is chic. Comic book characters dominate the box office, celebrities openly talk about their love for the game, and the social stigma has melted away. Then come the live streams. Millions of people are watching others playing Dungeons & Dragons on YouTube and Twitch. And leading the way is the popular web series Critical Role. Welcome to tonight's episode of Critical Role, where a bunch of us nerdy ass voice actors sit around and play the first game of our new campaign on Dungeons & Dragons. And when the COVID pandemic hits in 2020, the game experiences another surge in popularity as people stuck at home start playing the game over Zoom.
38:54By 2021, Dungeons & Dragons is five times as popular as it was a decade earlier. By 2022, it boasts more than 13 million active players and estimated revenues of$150 million a year. In 2023, the brand delivers a blockbuster movie, Dungeons & Dragons Honor Among Themes, and a smash hit video game, Baldur's Gate 3. And yet, from Hasbro's perspective, Dungeons & Dragons is still under-monetized. Its earnings are dwarfed by Magic the Gathering, which generates sales of a billion dollars a year. And it lags behind Warhammer, which is pushing sales of almost half a billion dollars a year. Still, the game's trajectory is trending upwards.
39:45And as Dungeons & Dragons' 50th anniversary in 2024 approaches, the brand seems unstoppable. But then, in January 2023, an internal document from Wizards of the Coast is leaked to the website Gizmodo. It reveals a plan to revise the OGL, the open gaming license that allows fans and other third parties to use the Dungeons & Dragons rule set. The proposed changes would allow Wizards of the Coast to profit from products created under the OGL without paying those who created it. Any company publishing OGL content with revenues of more than$750 ,000 would have to give Hasbro a 25 % cut of the sales.
40:31The leak sparks fury among the D &D community. Within days, more than 66 ,000 fans sign an open letter condemning the proposals. D &D influencers flock to YouTube to express their dismay and threaten boycotts. So we are one week into 2023 and Wizards of the Coast are already going for the ultra any percent speed run of destroying their own company as quickly as possible. They are attempting to revoke the old license and replace it with a new one, which is just so cartoonishly evil and horrible that when I saw a leak of it in December, I didn't want to publish a video about it because I knew you wouldn't believe me.
41:12A few days later, Wizards of the Coast issues a statement promising it will not move forward with the draft, offering assurances to the community, apologizing, and generally distancing itself from the leaked draft. Trust is compound interest, but it evaporates faster than it grows. If your brand sits on fan devotion, don't change the rules of the relationship without a seatbelt. Spell out what you're changing. Explain why it's fair and how creators will still win. Leave room for discussion before you draw hard lines. In communities like this, you don't just sell a product. You steward a pact. The OGL controversy burns much of the goodwill built up in the previous decade.
41:59It sows mistrust between the game's most vocal fans and its owner. Now, fans online view every announcement with suspicion, suspecting some ulterior motive. And winning back their trust is going to take time. But Dungeons & Dragons has survived far worse threats than this. It has faced customer confusion, retailer boycotts, internal power struggles, rushes with bankruptcy, divided player communities, and droughts of interest. and it survived it all. You know, not many games endure 50 years. Even fewer enter their 50th year bigger than ever. It's a case study in how building and nurturing a loyal fan base can build a business that lasts.
42:50And its quest? Well, that's far from over.
43:31Transcription by CastingWords Yellow Ant with sound design by Kyle Randall. Fact-checking by Gabrielle Drolet. Voice acting by Chloe Elmore. Our managing producer is Desi Blaylock. Our senior producers are Jenny Bloom and Emily Frost. Karen Lowe is our producer emeritus. Our executive producers are Jenny Lauer-Beckman and Marshall Louis for Wondery. Wondering.
44:00In 1993, three eight-year-old boys were brutally murdered in West Memphis, Arkansas. As the small-town local police struggled to solve the crime, rumors soon spread that the killings were the work of a satanic cult. Suspicion landed on three local teenagers, but there was no real evidence linking them to the murders. Still, that would not protect them. Hi, I'm Lindsey Graham, the host of Wondery Show American Scandal. We bring to life some of the biggest controversies in U.S. history. Presidential lies, environmental disasters, corporate fraud. In our latest series, three teenage boys are falsely accused of a vicious triple homicide.
44:37But their story doesn't end with their trials or convictions. Instead, their plight will capture the imagination of the entire country and spark a campaign for justice that will last for almost two decades. Follow American Scandal on the Wondery app or wherever you get your podcasts. You can binge all episodes of American Scandal The West Memphis Three early and ad-free right now on Wondery Plus.
From the publisher
After years of falling sales, Dungeons & Dragons’ publisher TSR is being dragged under by massive debts and in need of rescue. But as hopelessness takes hold, TSR boss Lorraine Williams resorts to desperate measures that will put the future of the famed game on the line.
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