In short
The episode examines how AI is being used in emergency services and policing, and the backlash it sparks. It covers Flock AI license-plate cameras and police “mapping” that can create a de facto national database of people’s movements; critics say officers have used it for romantic/targeted searches without warrants. Examples include officers allegedly tracking wives/exes and women they wanted to meet, plus mistaken stops after LA paused use. Flock’s CEO Garrett Langley cites “law and order,” while the company later announced audit tools for abnormal searches and reduced default data retention to seven days.
Guests
Kevin Collier (NBC News tech reporter on Flock) and Roxy Van Gundy (director, Lyon County, Kansas Emergency Communications Center) discussing “Betty” AI call diversion. Also featured: Jason Kebler (404 Media co-founder) on Massive Blue’s AI chat personas (Overwatch), with examples like a “child trafficking” persona and protest personas, raising First Amendment and entrapment concerns.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOIntroduction to AI in Emergency Services
0:32 to 1:20
Exploration of how AI is being utilized by first responders.
“It's Friday, August 28th, and this is Here and Now, Anytime from NPR and WBUR.”
Flock Cameras and Mass Surveillance
1:20 to 2:15
Discussion about Flock cameras and the implications of mass surveillance.
“Thousands of law enforcement agencies have struck deals with companies peddling AI-assisted cameras that read license plates.”
Concerns Over Data Abuse
2:15 to 3:07
Insights into how Flock cameras have been misused by law enforcement.
“Kevin Collier of NBC News has been on this, and he told Rob Schmitz more about the company at the center of the story.”
Backlash Against Flock
3:07 to 4:55
Examination of the bipartisan backlash against Flock's surveillance practices.
“So tell me about where Phlox cameras are being used.”
Challenges with Surveillance Technology
4:55 to 6:16
Discussion on the issues surrounding Flock's technology and its impact on citizens.
“Kevin, what is at the heart of the concerns that people have about Flock and its technology?”
Public Reactions and Activism
6:16 to 7:40
Overview of public reactions to Flock cameras, including vandalism and activism.
“Facial technology, for instance, kind of infamously has repeatedly misidentified suspects to police who have multiple times over the past five or so years arrested the wrong person.”
AI in Emergency Dispatch
11:18 to 14:03
Exploration of AI technology used to aid 911 dispatchers and manage calls.
“911 dispatchers are getting more calls and fielding them with fewer staff.”
The Role of AI in Emergency Calls
14:03 to 16:40
Learn how AI, specifically 'Betty', assists in handling 911 calls without replacing human telecommunicators.
“Once they get it in their email, they look it over, see if it's something they need to send out right away, or if it's something they can wait until they have a unit available to do.”
Demonstrating AI Call Handling
16:40 to 19:39
Experience a simulated call with AI 'Betty' and discuss its effectiveness and user concerns.
“Well, let's hear from this AI assistant herself, shall we?”
AI Personas in Law Enforcement
19:39 to 24:14
Explore the use of AI-generated personas by police for investigating crimes and the ethical implications.
“do you feel like as long as you can still get to a human that's okay at the end of the day Yeah, I will say, you know, we spoke to someone from Motorola Solutions who are the designers behind this technology.”
Show all 11 chapters
Concerns about AI and Civil Rights
24:14 to 26:04
Discuss the risks of AI technologies potentially violating civil rights while addressing crime.
“And that's sort of where he was working when he was with Customs and Border Patrol.”
Transcript
Automatic transcript. May contain errors.0:01WBUR Podcasts, Boston.
0:06Jim Wolfinbarger:We don't want chaos, or I don't want chaos. I like law and order. I like a society that has a bedrock of safety. Companies selling mass surveillance to cops say they're making the world safer. And that the citizens vandalizing those cameras are terrorists.
0:32Jim Wolfinbarger:It's Friday, August 28th, and this is Here and Now, Anytime from NPR and WBUR. I'm Chris Bentley.
0:41Jim Wolfinbarger:Today on the show, we're looking at some of the ways first responders are using artificial intelligence. From cops using AI-enabled cameras and online AI personas.
0:53Kevin Collier:Having these fake personas entrapping people. Is this the type of society you want to live in?
0:57Jim Wolfinbarger:To emergency dispatchers turning to AI for help with non-urgent calls, lightening the workload for their human operators.
1:05Kevin Collier:Our first shift was going for 12 solid hours. And they were having to put 911 calls on hold to answer non-emergency calls.
1:17Jim Wolfinbarger:But first, let's talk flock. Flock. Thousands of law enforcement agencies have struck deals with companies peddling AI-assisted cameras that read license plates. Flock is the biggest, but not the only one. And the proliferation of their cameras has sparked a widespread backlash over mass surveillance and enabled some abuse of that data by cops, which the Washington Post's Drew Harwell told us about recently. We found officers using the mapping feature of Flock to basically look up the location and travels of mostly women in their life, wives, exes, women they wanted to meet. Now, since people have been reporting on Flock, the company has announced some new accountability standards.
2:03Jim Wolfinbarger:Law enforcement will now have to use an audit tool that flags abnormal search behavior. And the company says it's shortened how long it holds data by default from 30 days to seven. Kevin Collier of NBC News has been on this, and he told Rob Schmitz more about the company at the center of the story. Flock is a police surveillance company, relatively new on the scene. It was founded in 2017 by a guy named Garrett Langley. He saw a police tech industry that was a little slow, a little stodgy, and he saw that there was some room for kind of a more Silicon Valley approach to that industry. It means you could pitch cities and police stations and sheriff's office on a more data-centric, high-tech, all-encompassing subscription model.
2:41Jim Wolfinbarger:And this subscription model part is pretty important here because Flock takes care of everything for the departments. They don't have to maintain their own cameras, which is huge for an office that doesn't want to send people out to tinker with the cameras and install the cameras. It also means that kind of the default mode when Flock came onto the scene was every police department is sharing all their information of every American's movement along these roads and intersections with each other. And so this kind of created a de facto national database where police could log in and see movement of other Americans across the country without a warrant.
3:13Kevin Collier:So tell me about where Phlox cameras are being used. Like, how widespread is their technology in the United States?
3:20Jim Wolfinbarger:Very widespread. We've got hundreds of thousands of cameras installed, I believe in 49 states that we know of. They're kind of everywhere.
3:28Kevin Collier:You know, as I said, there's obviously a lot of criticism, a lot of backlash from politicians across the political spectrum, from local community groups, even former employees. Here's one former FLOC staffer, Jonathan Paz, speaking at a town hall meeting in Waltham, Massachusetts in March.
3:44Jim Wolfinbarger:You know, FLOC basically sold me this dream that we were helping find missing people.
3:48Kevin Collier:And it didn't take me very long to understand this very hard truth. Companies like these, their only role is to help the government spy on them. Their only role as surveillance companies is to bypass public scrutiny and just surveil, surveil, surveil. Should we know to hear that pause is now running for Congress in Massachusetts as a Democrat. Kevin, how big has the backlash against Flock been?
4:16Jim Wolfinbarger:I have covered surveillance technology for more than a decade, and I've never seen anything like this. And I think one aspect of this that's really remarkable is how genuinely bipartisan it is. You can see people who are libertarian banding who say, no, I don't want the government tracking me. And you can see people who are further on the left who say, well, this information can be used for immigration enforcement, for example.
4:35Kevin Collier:Oh, that's interesting. So has the surveillance that Flock has gathered, has that actually been passed from local law enforcement departments to ICE?
4:44Jim Wolfinbarger:Yeah, there have been a few instances where there will be a local police department that has access to Flock. ICE does not have access to Flock, but the local police department will run searches for people of interest and then pass that information to ICE who then proceeded with their enforcement.
4:58Kevin Collier:Kevin, what is at the heart of the concerns that people have about Flock and its technology?
5:04Jim Wolfinbarger:I think there's two really key elements here. One is the repeated accusations of officers who has used it to inappropriately search for a romantic interest, whether that's the person they had a relationship with or broken up with or had an interest with. Pretty fundamentally creepy stuff. Several of these officers have been charged. I know of several that have been fired from their jobs for this. I think the other really main thing is this is kind of a backlash to a long-simmering resentment toward surveillance technology creep, where our phones can pretty easily identify our locations and a whole lot more about us if a police officer or a law enforcement official has a warrant for our location data through our phone carrier or through Google or Apple or et cetera.
5:48Kevin Collier:Not all police departments are using this technology. Many are, but some have thought better of it. The Los Angeles Police Department stopped using Flock's license plate reading technology after at least 160 people were reportedly mistakenly pulled over by police. And one was reportedly in jail for several days after this happened. I can only imagine the implications of this going forward, right?
6:15Jim Wolfinbarger:Yeah, and that echoes other police surveillance technology that can go wrong. Facial technology, for instance, kind of infamously has repeatedly misidentified suspects to police who have multiple times over the past five or so years arrested the wrong person. You'll find scattered cases where somebody spent multiple days in jail on a false identification that way. There have been multiple lawsuits across the country where people have said in almost all the cases where I've interviewed the people behind them, they're almost always normal Americans who are saying things like, I just want to go to the grocery store, go to my job, see my family, live my day-to-day life without there being a record that law enforcement across the country can access of every time I've left my house.
6:56Kevin Collier:So there has been defense of this technology from public administrators. Here's Carmela Montello, the mayor of Troy, New York, where they have these cameras. Your iPhone is more of a surveillance camera than the license plate readers.
7:13Jim Wolfinbarger:Kevin, what do you make of that? It's partially true. Your phone absolutely contains your location data at a more granular level than Vlock cameras capture. And it also contains substantially more information. The key difference, though, is that law enforcement needs a warrant to access any of your phone data. And Vlock Gear is kind of the point is that officers can log in and very quickly scan state, local, and even national databases for someone's location. No warrant required.
7:40Kevin Collier:You know, part of the backlash has seen people vandalizing these cameras. After multiple instances of vandalism and public pushback over surveillance technology, the Burnett County Sheriff's Office has removed all of its flock cameras. An officer responded to a criminal mischief call. When they showed up, they saw a flock camera that was cut down right on the sidewalk.
8:00Jim Wolfinbarger:This flock camera used to be mounted here, but now it's face down in the brush and appears someone sawed it off its pole.
8:08Kevin Collier:another FLOC camera has been cut down in Cape Coral. So those are just a handful of the huge number of news reports in recent weeks from across the country. The website called D-FLOC has mapped out all the cameras. FLOC CEO Garrett Langley said this about these dissenters earlier this year.
8:25Jim Wolfinbarger:And then unfortunately, there's terroristic organizations like D-FLOC, whose primary motivation is chaos. They are closer to Antifa than they are anything else. And that, I think, is unfortunate because we don't want chaos or I don't want chaos. I like law and order.
8:39Kevin Collier:I like a society that has a bedrock of safety. He has a sense of apologizing, but this is sort of becoming a PR challenge for Flock and for the police departments. I mean, can we see these technologies removed en masse at some point?
8:54Jim Wolfinbarger:The vandalism phenomenon is very real. It has started in, I want to say, 2024, but it feels very organic. Several people have been charged for it, but it's a pretty substantial national phenomenon, I guess, is a way to put it.
9:09Kevin Collier:Is it even possible to get rid of this technology? I mean, vandals can damage it or disrupt it in some way. I'm just wondering, is it possible to get rid of the technology once it's implemented in a security system or in police departments?
9:23Jim Wolfinbarger:Individuals certainly can damage and remove individual flawed cameras, But by and large, what does seem to be the more thorough way to remove these cameras has been local city council movements where you will see activists complaining to the city council that often they did not agree to sign up for a Flock contract. They would have never knowingly agreed to have that technology in their area. And people have just gotten their town to end the contract and remove the cameras.
9:52Kevin Collier:Flock is not the only company that collects this type of data. Tell me about some of the other companies.
10:00Jim Wolfinbarger:Right. So its biggest competitor is Axon. Axon does not do the kind of national database subscription system that Flock does. But Axon does notably have a contract with ICE. And so there is something of a phenomenon where a couple of towns that have gotten rid of their Flock cameras replace them with Axon once.
10:17Kevin Collier:That is NBC News technology reporter Kevin Collier on Flock and the other AI-assisted surveillance technologies and the public outcry against them. Kevin, thank you. Hey, thank you so much.
10:32Jim Wolfinbarger:We've got to take a short break now, but we've got more coming up in just a minute.
10:45Kevin Collier:Support for this podcast and the following message come from Made in Cookware. President and co-founder Jake Kalick shares the key ingredients that go into Made in products. We try to design products that are going to last you an incredibly long time. And to know that we're making this in places that take the raw material seriously, take the manufacturing processes seriously, that's ultimately what's going to allow us to sleep better at night selling this product to you.
11:10Jim Wolfinbarger:Learn more about Made in Cookware at M-A-D-E-I-N cookware.com. 911 dispatchers are getting more calls and fielding them with fewer staff. According to a 2023 report from the National Association of State 911 Administrators, one in every four jobs at an emergency call center is vacant. As for the workload, the National Emergency Number Association reports nearly a quarter of a billion calls are made to 911 in the U.S. each year. That's an average of a call every eight seconds or so. It could take a heavy toll on the emergency responders. People like Roxy Van Gundy, director of the Emergency Communications Center in Lyon County, Kansas.
11:53Jim Wolfinbarger:That's between Topeka and Wichita. Our producer Thomas Danielian asked her about the department's new AI call bot and how it's helping. Lay out for us why you guys decided to introduce this technology, which you call Betty. Yes, Betty.
12:10Kevin Collier:Well, we decided that, you know, we needed to look at other ways to process our workflow every day. Across the country, 911 is facing severe staffing challenges. It takes a certain kind of person to be a 911 professional. It requires a lot of different skills that not everyone has. And when you don't live in a population-dense area, it's even harder to find those people. And so we were struggling with a lot of staffing challenges, and we really wanted to find a way to work smarter and not harder. And we had started to see some information coming out about AI diversion software, and we looked into it and demoed several different providers, and I know the rest was history.
Read the full transcript
12:57Jim Wolfinbarger:How stretched were your operators before this technology came into effect?
13:03Kevin Collier:I like to tell people before on day shift, we were asking two people to do the work of four or five different people, depending on the day. Our first shift was going for 12 solid hours. I mean, just one call after another call after another call. And they were having to put 911 calls on hold to answer non-emergency calls. We also struggled to have people get trained on first shift because people simply did not have time to do that. And now with the implementation of the software, people have time to train. And that's really, really important. So Betty has helped us do that. Tell me about Betty.
13:44Kevin Collier:How does it work? So Betty is taking all of our non-emergency calls. And so we take about 80 ,000 calls a year. Betty takes almost 70 ,000 calls. and she's programmed currently to take about 25 different call types and then she does a couple of transfers and if Betty takes a call that she's programmed to take, they'll go through a series of questions just like if we were training a normal 911 professional to take a call and then she goes through each of those questions, processes a transcript and sends it to our telecommunicators. Once they get it in their email, they look it over, see if it's something they need to send out right away, or if it's something they can wait until they have a unit available to do.
14:33Kevin Collier:Two things that I love about it is there's a transcript of every call. There's a audio version of every call. If somebody is watching Betty take a call, they can put it if they believe it's something they need to process and not Betty. So there's always a human in the loop here. Betty's never left to her own devices.
14:56Jim Wolfinbarger:Can you give me an example of a call that Betty is designed to take and handle?
15:01Kevin Collier:Really some easy ones like parking problems where the questions are the same. Where is the car? What does it look like? Do you have a plate? That kind of thing. We take a lot of animal calls. We don't have an animal shelter that really fits the capacity that we need. So we have a lot of roaming animals that get called in. We had a big problem with people calling in and wanting us to transfer them to the jail. Somebody just transfers people to the jail who want that. So when she picks up on keywords, she'll ask them if that's what they're calling about.
15:34Jim Wolfinbarger:And then she goes from there. Some people are going to hear this conversation and they're going to be like, oh, it sounds like when I call 911 for an emergency, I'm just going to be met with a robot, which obviously is a pretty scary sounding thing to a lot of people. What would you say to people who have that concern in your community or other communities where this technology is available?
15:56Kevin Collier:What I would say to people is that AI technology is never going to replace an emergency telecommunicator. You need to call 911 and talk to a human that knows where you're calling, knows the local landmarks, understands the culture of the community. And I don't think anyone in 911 wants to get rid of that. The unfortunate part of our profession is that we don't have enough people. And we have to prioritize those emergency calls and utilize different softwares like AI diversion. But 911 is always going to be human involved every single time. So I just want people to understand that that's not really where we're going with this at all.
16:40Jim Wolfinbarger:Well, let's hear from this AI assistant herself, shall we? Thomas called up the demo line for Betty to see how she handled a fake request.
16:53Kevin Collier:You've reached Lyon County Communications. We are currently busy answering 911 emergency calls. What are you calling about today?
17:00Jim Wolfinbarger:I'm calling about a parking issue at 518 Mechanic Street in Emporia. It sounds like you're calling about abandoned vehicle or parking issue. Is that correct? Yeah, that's true. Please confirm whether the incident occurred in Lyon County, the city of Emporia, or on the ESU campus. Can you repeat the question? Sure. Is the parking issue in Lyon County, the city of Emporia, or on the ESU campus? Uh, Lyon. What is the address or location of the issue? 518 Mechanic Street. Are you currently at 518 Mechanic Street? No, I'm not right now. What is your current location? I'm just in a coffee shop down the road, but I don't know its address.
17:46Kevin Collier:Could I have your first name, please?
17:48Jim Wolfinbarger:Thomas goes on to share his information, and then they get to why he's calling.
17:51Kevin Collier:Can you tell me what the parking problem is?
17:54Jim Wolfinbarger:I got a ticket, but I don't think I should have one, so I'd love to query why it's there.
18:02Kevin Collier:because you are asking about a parking ticket rather than reporting a parking issue i am connecting you to call taker please hold while i transfer your call
18:10Jim Wolfinbarger:well thomas i and a lot of people have probably had similar experiences with similar call bots like i know that amtrak i just that came to mind for some reason has had one for a long time How did you think this one did? I have to say, I think Betty did quite well. I was impressed. You know, it was a simple question I had, though. It was a simple issue I had for Betty to address. Now, you know, Roxy did say that, you know, there are a set number of pretty simple things they can deal with. And so that's my experience there. I will say, though, I still feel like Roxy didn't address my concerns beforehand, you know about the kind of issues of you know hallucination this ai thinking it can handle stuff that it's really not equipped to handle so i was overall impressed i will say though the um keyboard clicking the over-the-top keyboard clicking of betty throughout the process was a little too much trying a little too hard you don't like when when they try to make it sound like it's a person over there you'd rather it just be a robot well no and i i'll be honest chris i trimmed down the bits where she was typing because it just became ridiculous no human is typing for that long so yeah sometimes they make a sound like or something like that to indicate that they're thinking quote unquote right yeah i guess i'm like as long as they transfer you once they notice that they can't help you with a problem and as long as they're not handling emergency situations do you feel like as long as you can still get to a human that's okay at the end of the day Yeah, I will say, you know, we spoke to someone from Motorola Solutions who are the designers behind this technology.
19:50Jim Wolfinbarger:And they said that Betty and other similar AI agents they've designed are trained to pick up on background noises if they hear something concerning and transfer immediately. They're also trained to pick up on, you know, specific words, danger, shooting, etc. from a caller and know to transfer immediately to a real person. So that at least gave me some comfort.
20:16Jim Wolfinbarger:Producer Thomas Danielian. As he mentioned, we also spoke with the former Colorado police chief now in charge of this tech at Motorola Solutions. You can listen to that conversation right now at hereandnow.org. But coming up next, another creative use of AI in the workforce, though this one's a little more controversial than robot call assistance. In just a moment, Rob Schmitz learns how cops are using AI-generated personas to investigate crimes online. Stick around.
20:53Kevin Collier:Wired Magazine and 404 Media teamed up to report on a company offering AI-powered avatars that chat online with people whom police suspect of anything from human trafficking to tracking college protesters. 404's co-founder, Jason Kubber, reported this story and joins me now for more. Hey, Jason. Thanks so much for having me. What do you know about the company behind this, which is called Massive Blue, and the product that they're offering to law enforcement departments? So Massive Blue is a New York-based company. It makes a product called Overwatch. And Massive Blue is co-founded by this guy named Chris Clem, who's a former U.S.
21:30Kevin Collier:Customs and Border Protection agent. Worked at the border for a few decades. and there's photos of him with some prominent folks in the Trump administration. Tell me a little bit about the product that they offer, Overwatch, and how they are pitching this to law enforcement agencies. Yeah, so Overwatch is a product that is used to set up social media AI personas to infiltrate different networks. You'll make an account, and what is being done here is the police are controlling these accounts, but they come with AI-generated photos, they come with names, And then they come with kind of this backstory.
22:08Kevin Collier:An example is a protest persona from this presentation that we received that Massive Blue gave to police. It's a woman named Heidi. She's 36 years old. She's from Richland Hills, Texas. She's divorced. Her hobbies are activism, baking, and her personality is outspoken and seeking meaning. And so this person doesn't exist, obviously, but you kind of give AI the instructions to operate within a chat group where people are organizing protests, and it can take on this persona. And what it's actually doing is collecting information that is then funneled to police. And how do these personas interact online?
22:48Kevin Collier:There was an example that I saw that Massive Blue gave. They call it a child trafficking persona. It's like a 14-year-old kid from LA, and he is texting with a suspected child trafficker. There are screenshots of these conversations where they're talking about video games, but then the child trafficker in this example is saying, you know, tell me more about yourself. Some of the chats are like this persona has asked what they're doing and they said like, just chilling by myself, man. My mom's at work and my dad's out of town. And then he uses a bunch of emojis. And so, yeah, it is designed to kind of use these like stereotypical, like, Gen Alpha slang and emojis and that sort of thing.
23:31Kevin Collier:So how many law enforcement departments around the country actually have a contract to use this technology? It's pretty small. Pinal County, which is a big county in Arizona around Tucson, had a contract with Massive Blue to pilot this technology. at the time we wrote this article, which was a few months ago, it had not been used to make any arrests. But we know that the technology was pitched to other police departments in Arizona. It was also pitched to the Texas Rangers. One of the hard things to say is you often don't know about tech that's being pitched to local governments unless you are a member of that community.
24:10Kevin Collier:They're trying to keep it secret. They are trying to keep it very secret and And honestly, tracking down this presentation that we're talking about required me to file public records requests with dozens of agencies in Arizona and Texas, which is where we knew they were operating, just because Chris Clem has contacts there. And that's sort of where he was working when he was with Customs and Border Patrol. But a lot of these documents were withheld from us because they were exempt from public records requests. Police say that they need this technology to remain a secret because it's being used to solve crimes and go after human traffickers and that sort of thing.
24:49Kevin Collier:Now, I want to talk a little bit about the technology a little more. I can see the appeal of an AI persona to track down traffickers, terrorist threats. But you mentioned a protester profile, and that seems to be in a gray area. And at risk of maybe violating a protester's First Amendment rights, is that the risk here? That's one of the big risks here is, yes, this technology might be quite useful for infiltrating a sex trafficking ring or drug trafficking ring as well. But the examples of the persona types that they provide here is college protester, escorts, recruiter for protests. And so some of these are either First Amendment protected activities or activities that are maybe lesser types of crimes.
25:35Kevin Collier:if you start essentially having these fake personas entrapping people, it's hard to say, like, is this the type of society you want to live in where already when you go online, already when you go on social media, there is so much AI generated content. It's hard to tell who is a real person and who is a bot. And if some of those bots are operated by police or private companies that are working with police, I think there is a very real fear of this being deployed in a way that violates people's rights. That is 404 Media co-founder Jason Kebler. Jason, thank you so much. Thank you so much for having me.
26:12Jim Wolfinbarger:There's always more to read and listen to at hereandnow.org. Rob also spoke with someone about some ill-fated attempts to use AI-assisted robots in the real world, not just online, to police public spaces.
26:24Kevin Collier:They really struggle to navigate environments in flux. The AI just can't handle those ambiguous situations that security guards and police face daily. You know, security guards and police are trained to deescalate, talk to people and warm them up and interact with them and that these robots can't do that yet.
26:41Jim Wolfinbarger:Listen to that conversation and a lot more right now at hereandnow.org. But that's it for the show today. Here and Now Anytime comes from NPR and WVUR Boston. All of today's stories were produced by Thomas Danielian. Our editors are Todd Munt, Chico Theoretti, Micaela Rodriguez, and Michael Scotto. Technical direction from Caleb Green, Matt Reed, and Nick Dusall. Our theme music is by Mike Muschietto, Max Liebman, and me, Chris Bentley. Our digital producers are Allison Hagen and Grace Griffin, and here and now's executive producer is Alan Price. Thanks for listening. Click that follow button so you keep up with this show, which has new episodes every single weekday of the year.
27:21Jim Wolfinbarger:Have a great weekend, and we'll be back with you on Monday.
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From the publisher
Then, for emergency call centers facing staff shortages and a high number of non-emergency calls, some are turning to artificial intelligence. Jim Wolfinbarger, former police chief and now vice president at the company behind some of the new technology, breaks down how it works.
And, a new company is offering digital AI personas to police departments across the country. 404 Media co-founder Jason Koebler details the First Amendment issues surfacing about the technology.
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