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Podcast Episode Notes: Hot Smart Rich - Episode #1 with Amy Peterson
Episode Overview In the inaugural episode of "Hot Smart Rich," host Maggie Sellers interviews Amy Peterson, a prominent skincare and aesthetics entrepreneur based in Miami. The episode dives deep into Amy's transformative journey from surviving a life-altering accident to building a successful skincare clinic and brand, "Lenox & Sixteenth."
Key Themes and Topics
Personal Journey and Resilience
- Life-Changing Accident: At 18, Amy was hit by a drunk driver, leading to a long recovery process that involved learning to walk again.
- Mental Shift: The experience spurred her to find purpose in helping others with their self-image, specifically through aesthetics.
- Empathy and Understanding: Amy emphasizes that her trauma has shaped her understanding of others who struggle with self-image issues.
Building a Successful Business
- Founding Skincare by Amy Peterson: Amy opened a successful skincare clinic in Miami without external investors, relying on her passion and hard work.
- Service-Driven Entrepreneurship: Her approach is centered around care and service, stating, “We care more” than competitors.
- Scaling Culture: Amy discusses the importance of cultivating a team that embodies her values of care and customer service.
The Importance of Authenticity
- Unique Business Philosophy: Amy advocates for a people-first approach in an industry often driven by profit.
- Empowerment Through Mentorship: She aims to inspire her employees to excel and innovate rather than conform to a singular mold.
Insights on Aesthetics and Beauty
- Confidence and Self-Image: Amy notes the connection between good skin and confidence, likening it to dressing for success.
- Natural Beauty: She expresses the need for a more authentic approach to beauty that avoids extreme trends and promotes healthy, natural looks.
- Undetectable Treatments: Discusses the use of Renuva, a treatment that focuses on restoring natural fat pads in the face.
Entrepreneurship and Financial Lessons
- Self-Funding: Amy self-funded "Lenox & Sixteenth," investing nearly a million dollars of her own money into the brand.
- Learning Business Fundamentals: Emphasizes that one does not need a formal business degree; practical experience and self-education are invaluable.
- Importance of Building Relationships: Stresses that successful entrepreneurship is about cultivating genuine relationships, both with clients and within the team.
Life Philosophy and Advice
- Trusting Your Gut: Amy believes in listening to one’s instincts and staying true to oneself.
- Embracing Failures: She highlights that every setback is an opportunity for learning and growth.
- Balancing Roles: Discusses the challenge of balancing her roles as a mother and businesswoman while supporting her husband.
Key Takeaways
- Authenticity in Business: Authenticity breeds success; the best businesses are built on genuine care and service.
- Resilience: Personal challenges can fuel professional motivation and innovation.
- Empowerment: Mentoring and empowering others can elevate an entire team and business.
- Emphasizing Client Experience: A stellar client experience is integral to high ratings and repeat business.
Rapid Fire Questions
- Botox or Renuva: Renuva
- Best SPF for Anti-Aging: SPF 30, with emphasis on reapplication.
- Advice for Skincare Newbies: Consistency is key; give products time to work.
Discount Code
- Lenox & Sixteenth Discount Code: Use HSR20 for 20% off.
Conclusion This episode not only elaborates on the beauty industry but also serves as an inspirational narrative about resilience, authenticity, and the importance of leading with care in both business and personal life. Amy Peterson's journey is a testament to the power of determination and the impact of compassionate entrepreneurship.
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For more insights, listen to the full episode on [Hot Smart Rich Podcast](https://hotsmartrich.com/subscribe).
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00Amy Peterson, are you ready to get hot smart rich? Maggie Sellers Call, come. We are known for the undetectable injectable. You can only be as good in a service-based business as your whole brand if everyone is on the same team. Life punches you in the face sometimes. I was in a coma. I was bleeding out a freshman in college. I was left with so much scarring. I felt like people were always going to look at that and that was going to define me. That accident changed me. My life was totally transformed. I show them what's possible. I'm a big part of the magic. A lot of people would argue in business, that's not great for your P &L.
0:31That's what made my P &L so successful. You don't need a business school degree to do this. Is there a specific treatment that a lot of celebrities are doing that is so undetectable that almost no one knows about it yet? You have a lot of men that are doing these things that you don't even know about. I think it also starts with how the people in the office look. If you're willing to put the money at risk for this. I have put close to a million dollars into Lennox and 16. People should know when they're spending money, that's the founder backing that investment. And I believe in it. I like to walk into the fire.
1:01I like to solve things. I wasn't going to let anyone tell me I couldn't have it all. We got shit to do. Like, let's get to work.
1:10In case you missed it, you're allowed to be hot, smart, and rich. So let's get into it.
1:20Amy Peterson, are you ready to get hot, smart, rich? I am. I'm so happy you're here. Thank you for flying here. Thank you for doing this. Of course. I'm so excited. Like Hot Smart Rich Calls, Maggie Sellers Calls, you come. That's what you do. And you have listened to every single episode. I always get my nails done and then I listen to your episodes. It's become something I do now. Do you have a favorite episode? Well, I love Diana Cohen. She's my girl. I loved her on it. I mean, I like them all because it's different perspectives. I'm so excited to have you on because on the one hand, you're such a successful seasoned entrepreneur.
1:50And on the other hand, you are starting something from scratch. watch I've been in your chair. I've had services. I am that girl that will fly to Miami to do services with your clinic versus LA, Beverly Hills, where we think of as like the medical aesthetics capital almost of the world, right? What is it that is so fundamentally different about the actual work and treatments that you have built in your clinic that has earned you the right to start something new? I think if I'm being honest, it's a very simple answer. we care more. Like we care so much. We care more about the patient we just did than our future patient.
2:26Yeah. And a lot of people would argue in business, like that's not great for your P &L. That's what made my P &L so successful, right? When you walk into an office and you know you're so deeply cared for it. I mean, I know people texted you after I was all over you. We are very much in the arena with you. I think that's one thing that stands out. I think the other thing is knowing as a clinical educator for many years, training people on how to do this stuff. And now I have clinical educators who work in my office. I call them the secret sauce. You understand your reason and your why behind everything.
2:57When you come with education like that, it's unmatched. You'll come to me. You asked me a bunch of different questions. I knew what was out there. I knew why I didn't choose that. I knew why I had what I had. I think those two pieces, caring the most and knowing not just how to roll something over someone or some basic six-hour course, really understanding your craft so well, like it's palpable when you walk into my office, like you can feel it. And if you read the reviews, most people will say how they felt coming there, which I think is huge. They look great and that's a given, but how they felt.
3:31You are one of the first entrepreneurs we've had on that is a service-based entrepreneur, which a lot of people listening to the show are and identify with. And one of the things that is so fundamentally different about scaling a consumer products company versus a service-based industry is people come for you. How have you been able to scale that level of credibility and that level of success from beyond just yourself? How have you empowered other people to be like Amy? You know, and I don't empower them to be like Amy. What I empower them is to be the magic behind what they're doing. You know, a lot of people are good out there, but I think I'm very good at mentoring people and inspiring people.
4:11You know, anybody that's actually even went on. Like I have a couple of my employees have moved to California. They've all started their own business. They're not working for someone else. And I think they see she can do it. You know, I started my way from the bottom. I've done every single one of those jobs. I mean, I was like a CNA, an MA to begin with, you know. Okay. For people that don't know what that is, what is that? It's an assistant. Okay. I've worked my way into every single job, every single avenue. I was a sponge. You could not peel me out of any room because I wanted to learn the most.
4:43I mean, and that's what I teach them. I show them what's possible. And I'm telling you, my team is incredible. I also just don't hire anyone. You cannot just go out on the floor. Like it takes a year to work at my practice. And so when you are hiring someone, how do you ensure that they are going to be the same person to give a five-star experience to every single patient because you have 4.9 stars on Google with hundreds of reviews. That is extremely hard to have for any business, let alone medical aesthetics, where people are injecting things in your face, giving you treatments. How do you put procedures and the right team in place to be able to deliver that level of service?
5:24Okay. First of all, I'm very much in my business. I am there all the time. I'm flying, taking a red eye home tonight and I will be there tomorrow at nine o 'clock in the morning. Okay, so that's my level of commitment, number one. Number two, I have a very simple phrase. Everyone in my practice gets treated like you would treat your mom. So when I was young, 23, my mom flew out to get a treatment at Seattle at this very fancy plastic surgeon's office that I worked for. I gave her the treatment of a lifetime. I am talking, rolled out the red carpet. It was incredible. After that, I remember thinking, God, if I just did this to everybody, this would be like an amazing business if I cared this much.
6:02Why don't people do that? Like, then why would they go back to being okay or average? And so we have a rule of thumb. Is that what you would do for your mom? Is that what you would do for your dad? Is that what you would do for your best friend? Like, you can ask the girls. That's how they go into everything. And yes, it's 120 % on repeat, but it's the right thing to do for people. The culture at my office is everything. Like, the culture. I mean, we have reviews on those Google reviews of our front desk. Staff. Staff. Like, named. That's how incredible they are. And when you're around that, it's electrifying.
6:34Like my girls are electrified by that. They're really proud to work there. They're really proud to have all that education. I invest in them. I invest my time. I invest money. I want them to be a representation of me. I know that you can only be as good in a service-based business as your whole brand if everyone is on the same team. How much of your time is spent actually doing the work and how much of your time is spent inspiring, leading, training, coaching, hiring? I think it's changed over the course of the time, about six years at this practice. I would say I'm seeing patients three days a week now.
7:08And the other time I'm with the girls. And then I'm also doing Lenox and 16th. I mean, I'm a full-time entrepreneur. I'm very involved in Lenox and 16th as well. I try not to miss a meeting. But I also have an incredible team for that too. That I've made a lot of decisions. And then I have people come to me and I decide based off of different options. But I cultivated that team as well. every single person on my team if you have any iffy I'm not sure if they should be there they shouldn't be there I think that's a mistake that people make a hundred percent I want every single person on my current teams on my team does that mean that you're not afraid of firing people not afraid firing people do you get that anxiety before you have to do it the first time was tough but what I you could ask myself what I say is like I will actually never fire you will fire yourself because you will know you will just know so you've built one of the most successful clinics in Miami me.
7:58You're on the way to building one of the most transformative products that I've ever used in my skin, which we'll talk about. But going way back, you were in a life-changing accident when you were young. Can you talk a little bit about what happened? Yeah, I was walking across the street and a drunk driver hit me, kept going, hit two other kids. I was flown to University of Maryland, shock trauma. Love you guys, saved my life. I had a ruptured bladder, shattered pelvis. I was bleeding out. I mean, it was terrible. You know, my poor parents to this day got that call. I was in a coma for a little bit.
8:31I woke up and I had realized like, you know, when you're 18 years old, like your vanity is really important. I was only at school for 30 days. And that happened to you? Yeah. Freshman in college. I was just getting my footing. I think I was going to like my first party and my life was totally transformed. And I had to spend the better part of a year in the hospital than in a rehab center learning how to walk again, which was like, I never thought I was an athlete, like I never thought I would have to learn how to walk again. One step was a huge success. I was left with so much scarring all over me, like 50 inches of scarring.
9:07And I kind of felt like people were always going to look at that. And that was going to define me. The first year was really hard. Finally, my parents wanted me to go to spring break, they wanted me to be happy when they were like, we don't care what it costs, You need to go with some friends and go be bad and fun, essentially. Like, just go have fun. And I went to Panama City Beach, Florida. And I didn't want to come out of the room in my bathing suit because I have all this scarring all over me. And I was embarrassed and whatever. Anyways, this great girl got me to come outside. And the hottest guy from Ohio State, still remember, was like, what happened to your stomach?
9:44And I basically told him I was in this accident. He's like, that is so badass. And I remember being like, it is? this is like a story. I remember it took this guy telling me this. And after that, I started getting more comfortable, but I still wanted to fix it. You know, like, how can I improve it? How can I make it better? If this is how I felt, how do other people feel about the scarring? Lasers were coming on the scene. I really, really wanted to focus my energy on how I could fix it. Anyone that goes through something like that and almost dies, there's two different roads. You know, you can go down, in my opinion.
10:16And one may not be such a great road. And I really have a lot of empathy for those people because I understand there could be a lot of things involved, depression, all of these things. And then the other road is like this light. This fire has been lit under your ass like no one's business and you just want to live. You want to do all the things and you don't feel like anything is a barrier. I think that's part of who I am and that accident changed me for the better. How old are you when it happened? I was 18. Does that still stick with you today when you see someone come into your office? Like what are the main reasons that people come in to your clinic?
10:55They want to see how they feel. You know what they I hear people all the time. Like I don't feel like how I look or I don't. Because of aging? Yeah. Like I look in the mirror and I don't feel this way or that may be acne scarring. I think it depends. Some of it's anti-aging. Some of it is acne scarring. Some of it's like a problem that they don't like. It could be melasma, but it's always something where the inside and how they perceive themselves doesn't match and they just want it to match a little bit more. And I think our clinic is great at doing that because we want to bring out that natural beauty.
11:25We are known for the undetectable injectable. We are known for incredible skin. We don't want you to look different. Like your husband does not have to be scared. That's how we want it to be. And then sometimes it is like scarring or different things. Like I love those cases because I can really relate and I know how much better we can make them look. And it's a part of my story, but it's not always like that. What do you think having good skin does to someone's potential success? So much confidence. I mean, I think it's kind of like dress to success. I always go back to that. If you go for a job interview and you're wearing a nice suit and you look great, you show up differently.
12:01If your skin looks great and you look groomed and polished, you show up differently for yourself in the world. There is no denying that correlation. It's not just vanity. It's how you show up. I totally agree because when I was 25, I developed horrific cystic acne. Like we are talking bumps that would stay on my face for a month. They would hurt so badly. And I just remember the energy that I would bring to the office was completely different. My head was always down. I wouldn't want to be invited to things because I didn't want to have to put myself out there. I was constantly going to the bathroom.
12:31I would even have it where like I'm a picker. And so I would pick something. And I remember staying in the bathroom at a work event for 30 minutes till it would dry up enough to put more cover up on. and seeing the level of confidence that I have now, I don't know if I could bring that if I had bad skin. It's such a correlation. So for the people that think about aesthetics as vanity, what would you say to that type of person that's listening? I think you're looking at one very small piece of the puzzle because what they're usually looking at is not just vanity. They're looking at like overdone.
13:04Right. You are missing the mark here. There are so many countless men and women out there that are doing these things that you don't even know about. How much of your practice is men? We have a lot of men. Would you say it's like 25%, 50 %? I think it's growing, of course. It's growing. Like at one point the other day, there was eight men in our office and no women. I would say it's at least 25%. And are they open about talking about the work that they've had done the same way that we've seen these incredible creators come out and be like, I'm getting Botox or I'm getting these facials. What is the perception of men getting work done?
13:35I think it's more just like a positioning of skin health, which it is. I'm taking care of my brown spots because a brown spot could potentially lead to something like an ectinic keraterosis. They feel good. We usually have to have a consult and explain like potentially we're doing Renuva and not filler. And this is you had fat pads. It's not like we're giving you something that you didn't have. Once they understand they like a more natural bioregenerative approach, they're usually on board. Now when they see their before and afters, they're like, sign me up. Yeah. Done. Yeah. Same with my before and after, which we'll get into later.
14:06So you're in this accident when you're 18 years old. You recover. You graduate school. Did you immediately go into aesthetics? Or what was the first job that you even had to take your purpose and passion into your now career? Yeah. So I actually met this super handsome guy who I ended up marrying. And he actually was training in Seattle. He's a surgeon. You met him when you were doing rehabilitation, right? I met him right after. Okay. Yeah. So I was on my way when I met him. But he was in residency in Seattle, at the University of Washington. And so I moved out to Seattle, and I landed a dream job with a plastic surgeon.
14:44And we had an OR on site, and then we also had this whole non-invasive side of things. And he hired me, and it was just like, I got the man, I got the job, I'm in the city that I love. And fortunate enough for me, I mean, I'm just a hard worker. I always have been. I had a job at 14. Like, that's just who I am as a person. And my husband was working like my boyfriend at the time was working 120 hours a week. So I had a lot of time. So I was able to really invest a lot of time in my craft and my career, learn a ton from the doctor I worked for, learn a ton from everybody else. And so that's where I got my start.
15:20I was there for nine years and I learned skin inside and out, a ton about plastic surgery. And then during that time as well, companies can track your utilization of how you use these machines based off of tips. And they knew that I was doing very high volume out there. So they approached me. So they had me become a consultant and then a clinical educator. And then I would travel to other offices and train and teach. And that's something that created such an amazing foundation. Well, first of all, I was pumped because they paid you like a very high day rate. And my boyfriend was making no money as a resident.
15:57And so I was like, this is awesome. I get to go to like, you were the breadwinner. Yeah. And I get to go to California and make a little extra money because he's on call all weekend or whatever. And I loved teaching and training. And I really loved understanding my why. I'm obsessed with the why. What is the why? The why is like, why are you using this? Like not just to resurface your skin. Like what are you going after? I know every little aspect of every little device and treatment. And I think that's what makes you able to pair things really well, to laser stack, to do all this stuff. So when you're teaching someone, it's just exhilarating to see someone like see it connect.
16:34I would say your why is bigger than that, where it's like you are empowering women and men to be their most confident versions of themselves to go and do amazing things. Whereas like I've been to other med spas where their why is to make as much money as possible. For someone that's listening to this, how can they decipher when they're walking in somewhere, they don't live in Miami, how are they identifying what that person's why is in the first five minutes before they actually pay to do all of this work with someone that might not be doing it for the right reasons? Oh, gosh, I think it's a gut check.
17:06I think a lot more people need to listen to their gut. And I think half the time they know that they're stepping into the wrong place. How's the front desk staff? Like, ask all your questions. Ask why they don't have some machines. I mean, there should be a general feeling of care and concern. And like, we have your back. I think there's a lot of good providers out there. Please don't get me wrong. I think that there is. I think we may be highlighting some that aren't. I'll be honest with you. If I've built either one of these businesses based off of P &L, I don't think I'd be where I'm at today.
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18:23This is why we partner with Recharge and why they're giving the HSR community 90 days free, helping brands test, learn, and grow their subscription business with zero risk. To claim this incredible offer of 90 days free, click the link in the show notes. But so when you decide that you're going to go off on your own and start your own clinic, You're in Miami. Did you at that time know what a P &L was? I was walking on the beach with my husband and I cried when he was like, you have to make one. I was upset about it. I was like, I don't want to. So where did the idea of the clinic come from? So I've been in Seattle for a long time.
19:03My husband does a fellowship in Miami. I actually did two years long distance because I love my job so much. And the second year I was actually pregnant with my son in Seattle by myself. So when I had my son, I knew I had to move to Miami. And shortly after that, my husband and decide to stay in Miami. So we really didn't know where he was going after Miami. And that was kind of why I stayed in Seattle. So I get to Miami. I realize I'm the worker and I love being a mom. Like my boys are the best. It's like boy mom, boy mom. The coolest thing I ever get to do in my life is be their mom for hands down.
19:33The second coolest thing I ever get to be is what I'm doing right now. So I feel really fortunate. I get to Miami. I start training again. I call everyone up like if they need anyone in Miami, I'd like to go understand the landscape. to work for someone at this time just to be a trainer so people that had some devices I would go in and train them because I would work for the companies I was a consultant right so I went to enough offices for a couple months and I was just doing it like one or two days a week and I just came home one day after seeing something that I just didn't think was my standard and I'm like why have you been telling yourself the whole time like you couldn't do this it was myself holding myself back.
20:12And I came home and I turned to my husband and I was like, I'm going to open up my own clinic because I think I care the most. And I think I can knock it out of the park. And I have to tell you, a lot of people were like, that's crazy. Miami saturated. We don't need that. And I was like, no, I'm going to set it up totally different. And this is how I'm going to do it. And yeah, that's what I set out to do. And I said, look, if all else fails, I'll have a lot of machines. We'll bring them home and I'll look good forever. And he said, sounds like a great plan. I was literally about to be like, what did your husband say?
20:43When someone hears that and they also think that they have an idea, it's a super saturated market and they don't have those types of people around them that are like, sounds like a great idea. Let's get into it. What advice would you have for them when you did have to handle the nose? So a lot of people told me it wasn't a good idea. So it's just my husband's always seen something in me that maybe I couldn't see in myself. I would say that just start no matter what. I mean, and also people think how my office is now is how I started. No, it was one room with one receptionist that I hope would show up for work.
21:15Wasn't sure. Didn't have all the fancy machines, but I had what I knew I needed to start. And I had me because I'm a big part of the magic and that 120 % caring. And I know it sounds crazy in this crazy business world, but it is the right thing to do. All of these things we were taught when we were little kids, and then we just seem to dismiss them. Like they don't matter. They really, really matter. Like good guys don't finish last. Correct. Like that's just not how the world works. And when you care so much, it's like I show up how I am when no one's looking all the time. But have you always been like that even before when you were an athlete?
21:53Yeah. I mean, I've always been like this. I think I'm more fine tuned. I think life experience has made me more fine tuned. I think it's really important And at the end of the day for me, I want to lay my head down on my pillow and feel good about me, feel good about what I'm putting out into the world. How old were you when you had that conversation with your husband? I was 30 and you had two kids already. I had one and then I got pregnant again. And I so I rented a little space to start with. I rented a small office and I had a big clientele. People knew I was the trainer for a lot of different things.
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22:28And I started getting like a little reputation. And then I just knew I needed to find my dream office. And people kept showing me like these bottom spaces with all this signage. And I'm like, no, we're going to do this shit on the second story of an unmarked building. And it's going to be like, if you know, you know, and the speak easy. And that's so hard to build your brand. But I want to build my brand on how I treated people. And I want to build my brand because someone else referred someone to come to me. Wasn't that scary, though, when you have clients that don't want to talk about what they've had done and you're resting your entire business off of an unmarked no signage spot?
23:07If you know, you know, but then you're in an industry where like, do people really want you to know what they have done? I felt so strongly about what I was about to do and how I was going to do it. I didn't think there was anything else out there. And then maybe throw a little naive in there. I just kind of lived very present. That's what we're doing today. That's what we're doing tomorrow. I think sometimes people try to plan so much for the future. That's probably the hardest thing about the skincare brand. Projections. And everyone wants to know about this. And I'm like, girls, we are in this moment.
23:35What are we doing? I got a call. I was on Zoom. This is how unhinged I can become. Like someone had a little reaction to the laser serum because they put it above their eyelid. I'm like, get them on a Zoom. Like I'm Zooming with a woman in Chicago. And she's like, this is so nice. You're the founder. I don't know. I like the day to day. I like being very present. I think sometimes we live so much in what will become of something that we forget that like all these little moments count every day of the last six years really counted to right now. You initially cried when you were asked to make a P &L.
24:09How did you start to learn that aspect of the business that is fundamentally important? So important. So I joke about that because I was so in the service. I'm running these high tech machines and lasers and everything else. I just did it slowly and I got really good people around me. You know, my controller, my finance person is still with me today. We've just grown massively. I started just educating myself. One thing I think people make a huge mistake of is they delegate and they don't even know the fundamental workings or the underworkings of what that specific thing they need is. So for instance, let's just say running ads for Linux and 16, for instance.
24:48I could just hire a company to run ads. But what would be smarter is to really understand and learn the ad space, set up some time with Meta, do all of these things so that when I get on the call with them, that I really can talk to them eloquently and understand where they're coming from versus just them presenting some information and me not being able to interpret it. I've done that with every single aspect of my business slowly. So a lot of it's self-taught. A lot of it's also my husband is like an incredible genius. He really is and has helped me with a lot of different things. but like today I'm a pretty sophisticated businesswoman.
25:23It took time. You don't need a business school degree to do this but I think it holds people back thinking well I don't know that you don't really know until you know and you also don't need to bring people or things on until you need them right? All of these people that have the perfect track record the perfect college they went to the Ivy League school degree, the Goldman Sachs on their resume. They don't necessarily have the magic of the visionary, the creative, the person that actually makes things happen. They are there to help that person make it happen, whether it's selling their business one day or investing in it.
26:01But I think so many people that listen to this show are learning through the life experience that they have and they don't put enough emphasis on that. You said something really interesting earlier in this conversation about when you were talking to your husband and you didn't necessarily have the confidence. Is confidence something that you've grown as you've become a successful entrepreneur? Or has that just been inherently in Amy even when she was 18 years old and got hit by a drunk driver? Oh no. Confidence is something you grow into, to, I believe. And the more you're willing to bet on yourself, and I always say walk into the fire, the more you will see that because you will learn.
26:41Every single thing I've done, even if it's negative, and I have gone through crazy life things. You learn something from it and you grow from it and you welcome it and you may not be able to see it at the moment, but the next time you're like, I'm ready for you. Like I got this one. It hasn't been all like roses and easy. It definitely hasn't. Like life punches you in the face sometimes. But I am the type of person that I like to walk into the fire. I like to solve things. And I like to keep going. Like we got shit to do. Let's get to work. Love that. This is what I love. I love skin. I love beauty.
27:14I love women standing a little bit taller. I love mentoring women. I think Steve Jobs said, poke the world and see what happens. I love to poke the world. I think more people should poke the world. And so I just feel like we need more people in there. So I just get up the next day and I go right back to what I'm doing. Did you start paying yourself a salary from the clinic the day that you started or when did that actually happen? No, no, no, no. So I'm really proud of myself. I've never gone into debt. I only bought what I could afford. Thanks, mom. That was my big finance lesson. And I started paying myself a salary, I think year two.
27:47My CPA was like, just pay yourself something small and it was for the bigger picture. I mean, now obviously you can take distributions and now everything is very different. But you have no investors in the company? No. And have you started raising money for Lennox and 16th? No. So let's talk about Lennox and 16th a little. I get asked about my skincare routine 24-7 and I'm very open. It's a combination of everything, of lifestyle, drinking a ton of water, not going out in the sun past 11 a.m. without sunscreen on, devices, Renuva. Yeah. This is the product though that feels like what you say is so true.
28:19Clinic in a bottle. It is a clinic treatment literally in a bottle. Yeah. For someone that is apprehensive about listening to another skincare brand come into the world, why should people be excited about what you're building with Lenox and 16th? So I built my practice on the second story of an unmarked building in most would argue a very saturated city for aesthetics. And we are a super successful practice. We went from three rooms to 14 rooms. I am opening up a second location next year. And it was all because of the way we treat people, the fundamental. I have four pillars where education meets innovation meets luxury and warmth.
29:05And I really know my why behind every single thing I do. And I built Lenox in 16th like that. It's named after the intersection, the cross streets of my practice and the same heart that built that practice, that word of mouth is kind of how I built Lennox in 16th. And I think that's the uniqueness that I bring to it. Obviously, there's a lot of parallels. I used to just kind of fantasize about products and I didn't pull the trigger until I knew that I could and I could do it the right way. I have another saying, they call them Amyisms, but we walk all the way around the block. There's no shortcuts and it's exhausting, but we walk all the way around the block.
29:42And I knew with Lennox in 16th, I was going to have to walk all the way around the block. I had studied enough brands. Miami is a haven for the most amazing beauty founders. There are that I am fortunate enough to be friends with. I got great advice. I asked a lot of questions. We don't need another skincare brand. Like there are other ones out there. What is it about this brand, these products that are fundamentally different that we actually do need them? The formulation, I don't know many people that can go on record and say use it for two weeks. And if it doesn't change your skin, then I haven't done my job.
30:14That's how quickly that they work and effectively. I feel very responsible, just like I do for your before and after photo for how these go out into the world. And yes, you're right. I think there's 420 ,000 beauty products on the market. Last time I checked. Brands or products? Products. Wow. Yeah. So a lot of people might say that, but I do feel the feedback that I got from this and the formulation, I wasn't going to do it until I I missed it. I had all those lab samples. I even gave you some of them. Like when I froze this formula, you can ask my husband, I woke up and I was like, that's it.
30:49Like, this is it. We did it. This is it. And he's like, what do you mean? How do you know? And I'm like, I felt my skin the next day. I had never a product had ever done either, by the way. Yeah, I have never felt something like this in my entire life to the point where it's I actually need to travel with it, which is I'm the reason that you have these travel products because I would tell my husband, I'm sorry, I can't bring a carry-on because I need to bring my skincare products. So for someone that is, these are expensive, but I do want to invest into my skin. There's no retinol in them. Right.
31:23Why? Because I think there's enough retinols on the market. There's some that work really well. It's so funny. Okay. There's this notion that if you're not doing Botox and you're not using a retinol, that you're not participating in anti-aging. I will legit have people come in with no lines on their forehead and great skin and be like, I really need Botox and let's get on a retinol. And I'm like, why? It's like part of the anti-aging club that society has built up. I've seen a lot of people trying to use retinol and never quite acclimating to it. So I wanted to use something different. And the way that I saw this formulation work to target pigmentation and resurface was unlike any retinol I had ever seen with no downtime.
32:00It's very gentle, right? So I hadn't seen that combination and that transformation. So to develop a product that was so innovative on the market, how much money did you invest into this product if you've never taken on investment from VCs? I knew that I couldn't launch unless I was doing it the right way. I didn't want to cut any corners. And I knew that I needed, I felt about a million dollars. So I have put close to a million dollars into Linux and 16th. And I feel like that's important because people should know when they're spending money on a product that is$249, which is also 50 mls, by the way, that they know that that's the founder backing that investment.
32:37They believe in it. And I believe in it. You believe in it enough to put a million dollars of your own money into starting this brand. Yes. And I didn't want anybody to put any money in it. I wanted to be the one to do it. You own 100 % of this company yourself. I own 100 % of this company. Wow. I really was so excited you wanted to talk about that because I think for people that are on the fence to hear that you invested a million dollars of your own money to bring this product to market when there are over 400 ,000 beauty products available is the sign that people need to just try it. Because truly, if you're willing to put the money at risk for this, it has to be worth it.
33:14Was there ever a moment where you were like, oh my gosh, this is getting to be too expensive, too much an investment. It hasn't worked yet. Has there ever been any sort of one foot in, one foot out with it? Not one foot out. I mean, all in. That's how I do things, all in. There's been moments of, oh, geez. Sometimes you build something, right? You're backing it and you know how good it is. I think there's a frustration that comes naturally when you're like, why don't people just understand that it's this good? I think there's a lot that's at play here. Marketing is now split up into 24 different categories.
33:46And so if you're doing this and this and paid and this and that, it's a lot. And you can't always see the initial ROI of it. And so I think that can be challenging. But also this is a different game than the service-based business. I wish, Maggie, that I can come attached to that bottle. I want to make a little figurine where I'm holding on to the bottle because that's how I feel in my practice. And that's something I can't do with this product because it's being distributed all over. I know that slow and steady will win the race. And I think if I make any knee-jerk movements, it's not going to work out well.
34:17It's about me going out there, talking about it, letting people try it, using it and momentum will build. I'm not worried when people have it in their hands. It's just getting in people's hands. I say that all the time about the show. I'm like, we just need awareness. And once people listen to the content, there isn't anything out there like it. I am confident they will convert to be a listener and they'll listen for life. Hopefully. Yeah. I think the same thing is so true with your product, but getting it into people's hands and testing is not the norm in the skincare industry. Like it is with food.
34:46Like you see all the time at grocery stores. It's like sample this and it's so low effort, not expensive with skincare. How do you actually get people to try it? I think you have to seed a lot and you have to gift a lot and do that. There has to be a lot of education, a lot of talking. I mean, luckily I have a lot of clients that trust me implicitly in Miami that are using it, that love it, that were even in the studies. I mean, while I was running clinical and consumer perception studies with big companies. I was doing clinicals in my office in real time. I have people in my head that I'm like, it's got to work for this person, this person, and this person.
35:23Okay, have them come in, use it before and after photos, like sensitive skin. I mean, I'm like, so in this, it's a little insane, but in the most beautiful way possible. You know, you gift, you get it out there. I mean, you talk about it. I mean, I'm, I don't know, I'm here, right? And I'm gonna go Yeah. And then I'm going to go talk about it some more. And when you believe in something so strongly, you know your why. And it's going to just evolve. It's going to take time. I think what's so interesting about skincare brands and business in general, you keep trying to put products out to grow the brand, grow market share.
35:59What do you feel like is missing that you're trying to solve for next? I don't think there's a product missing. I do believe there's white space. The reason I say that with 420 ,000 beauty products in the market is some things just will never be good, in my opinion. Like a women's shampoo and conditioner in one will never be good. One is to clean your hair. One is to condition your hair. I've never met one that I liked with long hair. I don't know about you. Yeah, I agree. So I feel like that's not really a white space. It's just like, don't go there because it's like oil and vinegar. For me, I think I see things out there and I just have an idea that I think is a little bit better.
36:37So maybe take it like taxi to Uber. Same concept. You're in a vehicle driving, but they're very different. I use skincare by Amy Peterson in my practice as a laboratory to look at people's skin and see their indications and hear consumer feedback. I mean, I get it all day long. I hear everything. I hear about every single product. I've tried a lot of them. And I'm not going to launch with something unless it's exceptional, unless I literally miss it. Right now, we're living in the world of extremes, though, right? extreme on everything, whether it's politics, business, medical aesthetics. And I think right now what we are seeing a lot of is this Instagram face where everyone is starting to look the same.
37:16And I remember watching this amazing TikTok and it was like, what happened to the 90s where Lucy Liu, Drew Barrymore, Cameron Diaz, they all have such a distinctive look. Now I look and I think, wow, all of these people are starting to have similar characteristics. What do you advise your clients that come in with a picture of a face that they want to look like that looks nothing like themselves? Honestly, we don't let them pick off a menu. They may reference someone who looks incredible at the time, but they have a different anatomy. We're not cookie cutter at our practice at all. And a lot of what you're talking about is using injectables and not what I think they were meant to do.
37:56It's not an artistic way. It's usually just copy and paste, copy and paste. and in certain areas. We just don't do any of that. And we don't even use a lot of the injectables in the same areas that other people do. I know what you're talking about, but I still think it's a very small percentage because none of my clients look like that walking around Miami. But that's why you're the best of the best and I fly from LA to Miami to come and see you. I think we're trying to change the way aesthetics is looked at. And I think it also starts, if I'm going to be honest, with how the people in the office look.
38:26I think that's a big deal. If you go into an office and everyone is looking very cookie cutter or I think you referenced Instagram face, that's a pretty good indication that maybe that's not the best place for you. Everyone in my office, I feel like, looks very natural. They look like the best versions of themselves and that's important. I have all these things at my disposal all the time. I could look absolutely insane. I just would never wanna get carried away. I don't even know the last time I did an injection. Is there a specific treatment that a lot of celebrities, creators, people of influence are doing right now that is so undetectable that almost no one knows about it yet?
39:04Yeah, Renuva. Which I have. Yeah, can we talk a little bit about that? Yeah, so Renuva is incredible. It's actually been on the market for a long time. It's a bioregenerative, and it stimulates your own natural fat pad to grow back. So your face is full of different fat pads. And it's interesting because the ones that you keep are the ones we don't want to keep. So you keep this one, right? But you really want to keep that one. So when everyone's doing the quintessential two finger facelift or in the mirror, they're essentially trying to move back their preauricular fat pad, which is beautiful because when you work perimeterly, which is one of the secrets we do too, you actually address a lot of what people are concerned about.
39:44It's interesting. People come in and be like, I don't like this. I don't like this. But as soon as you do that two finger lift, it goes away. So maybe that's like a preauricular moment or a temple moment, like temples. Oh my God. That's what we did with me. Yes, gorgeous. They literally just shift back. So it's about facial balancing, very delicate facial balancing. The reason Renuva is so amazing is because it's not an HA-based filler. So you're not renting it, first of all. You own it. It's yours. It's not hydrophilic, so it doesn't draw on water and it doesn't migrate and it doesn't move. So that's really important.
40:16And we use it in certain areas. And this isn't to say that we don't like filler. It's just we use filler in different areas. And there are some areas, it doesn't matter what anybody says we won't use. We don't do filler underneath the eye. We just have found that it almost always migrates and causes a problem. So that's just kind of a rule of thumb for our office. I'm sure there's plenty of people still out there doing it. But I think we stay very true to like the ethos of how we want to rejuvenate the face. If you're coming in telling us what to do, we're probably not the clinic for you. And we will tell you that.
40:49It's really just more about patient by patient, which sounds like how you've built your entire practice is it's not a cookie cutter solution. And I truly felt that when I came in. So I had a lot of concerns that were not extreme at all. I just wanted to look like myself, but I was noticing that there was a really clear sign of aging for the first time. And I was 32 when it happened. And I just started noticing that things were starting to look different. And interestingly, I had never even heard of this when you were explaining it to me because it is bioregenerative. It sounded more like a longevity treatment than it did medical aesthetics.
41:22Do you kind of feel like you're straddling that line between just longevity and then obviously a cosmetic upgrade? I don't think I'm straddling or the practice is straddling the line. I think this is considered a cosmetic. It's considered an alternative to filler to create volume. I mean, here is the facts. You have volume in your face. As you age, that volume decreases. And when is that first time you're going to notice that. Most people report early signs of aging in their 30s, in early 30s. It's not like they look old. Everyone would be like, Maggie, you're insane if you said you looked old.
41:54But you look in the mirror and something is different. If you reference a picture of you at 32 to 22, you would notice a shift, right? So people report those signs of aging. I call it detailing. Like you do little details here and there as you kind of notice something and it's not doesn't have to be so aggressive. But it is a bioregenerative. And I think we are going to a more regenerative space, even in aesthetics as a whole. That's what we should probably be doing. Yeah, I can't not ask you this with you being an expert in the chair. This is such a heightened category now, skincare in general, like there's so many opinions.
42:27I think expert led brands are definitely the future. There are brands that have launched for children that have been very heightened from pushback and blowback from the consumer because of how young the marketing gears towards and we see it being built off of content that I don't necessarily subscribe to. In your expert opinion, do children actually need skincare? Okay, no, children don't need anything but love, in my opinion. Now I have four girl nieces. Okay. And we FaceTime, we have girl chats on Saturday. And they know what I do. They come to my office, they love the little facial, She's three.
43:09I'm just the little thing. They see that. And I think that they want to mimic. I remember looking at my mom in the mirror when she was putting on her makeup and wanting to do the blush. Like we want to look up at these people and we want to do what they do. So I don't know. You know, I probably am the worst person to ask about this, but I don't really seem the harm in if a little girl wants to put on a biocellulose mask just to have a moment of her feeling like I'm pretty. I mean, that's why we wear bows in our hair. Do they need a regimen and all of these things? Absolutely not. Do I think that there's fun things that are made?
43:44I mean, when I was little, I remember I had a whole fake makeup kit that was plastic, but I was doing it in the mirror. And I don't think that that harmed me at all. I don't know, to each his own. But if I had a little girl and she wanted to wear a biocellulose mask, I'd much rather her do that than probably be on social media. Speaking of social media, so when we were together this summer, you actually were completely detached from social media, but you would film videos and send them to your team who would post on your behalf. What is your relationship now with social media as a founder and as an entrepreneur, but also someone that wants boundaries?
44:18Yeah, so I still do that. I still have it's called Expert Amy, the album and I said I haven't posted anything since I've been here, but they'll probably come out with something or actually I don't even know what's on there right now. Basically, if it's in these certain albums, they'll prove it can go up. You know, I kind of having like an 80-20 with them. Like 20 % I'll be on a little bit, 80 % I'm off. It is important to the business. I definitely did a detox and it was really nice. And it was also really weird. I felt like I didn't know what was going on. And you realize how much it has become a part of our culture when you're not doing it.
44:49But I think it's healthy to take a break. I also think the biggest problem with it is comparison. It is so easy to compare my chapter one to someone else's chapter 10 when I'm looking on social media. Do you do that? Yeah, I'm human. I mean, I think everyone does. And I think anyone sitting in any chair who says they don't is lying. I mean, that's the truth. I think I'm really confident in my ability. And I know that I'll have a chapter 10 one day, possibly with this brand. I think it just comparison is the thief of joy, right? And I think it's really easy to go on there and see everyone's highlight reel when you're sweating it out and everyone's not seeing all the behind the scenes of what it's really like to grow these businesses and be like, am I doing enough?
45:33Do you have imposter syndrome with this brand, even though now you have success with your clinic? Yes, for sure. But I have a really healthy way of kind of dealing with those things. But yeah, there's moments where I'm like, oh, God, here we go again. You know, like in the service based business, I feel a little bit differently. I've been at that game for a really long time. With this, it's new. There's newness all around. There's new people. There's new clicks. There's more success. There's less success. Seven years ago, I put horse blinders on and I'm like this, just forward. And I didn't look around.
46:08I didn't turn right. I didn't turn left. I didn't look back. I just went forward. And so every single time my horse blinder starts coming off a little bit, I just shove it back up. And that's what I do. That's what I do too. And it's funny. It's even to the point where I actually mute anyone that I consider to be like somewhat competitive because I just don't want to see it. It's not because I don't want to celebrate other people because I actually think there's space for so many people to win. It's more for me. It's an inner game of I don't want to compare. I also don't want to in some even subconscious way take inspiration from what someone's doing in a similar industry or a similar category because I just want to be myself.
46:45And I think what I'm hearing as a through line between both of our stories. It's like recognizing what makes you special. Unfortunately, it has never been easier to start a brand. Fortunately, it's never been easier to start a brand. So you have to get so clear with who you are, what your special thing is, or you, as soon as that goes down, you are going to be looking at someone and be like, we should do that. Or what about that? And that inherently steals away from what your special sauce is. For someone that's listening for the through line between all of the things that you've started, like, what is the special sauce between this brand, the clinic, even now your personal brand that you're building?
47:22I think it's just authenticity. And that sounds so cliche. First of all, I have a North Star. I have my gut. I have a gut check. And I listen to that. And I feed that soul. I know where I'm going. I may not know how I'm going to get there, but I trust myself. Like I trust how Amy Peterson is showing up every day. I think that's really important. If you worry about everything else, you may never get there. Fear can be a healthy way to grow something and it can light a fire under your ass, but it can also take you down very quickly. So we also have another saying at the office. It's just what's the next right thing we're going to do here?
47:55Like what can we do right now, right? Because sometimes things can feel so overwhelming. What are you doing next? What are you doing next to move the needle in any part of your life? I love that. I've talked a lot on the show about the most important decision you'll make financially in your business is the person that you marry. Do you think that you would be sitting here with the success that you have without having such a supportive husband? No, I don't. Do you feel at all weird to say that out loud? What? Just that you wouldn't be sitting here as the same Amy without him? No, because it would be a totally different story.
48:29How long have you guys been married for? 15 years. In 15 years, seeing the way that you smile about him, seeing the way your face lights up when he texts you, seeing the way when we're on a girl's weekend trip and you and your husband are going off to your room and having little cute FaceTimes. I hope that is my life in 15 years. I do think you're right. They have to respect you and you have to be each other's biggest fan. I mean, life is not easy. We've gone through tough things. We've gone through amazing things. We've gone through all the things. I mean, we've been together for 20 years. We've been married for 15, But there is this undeniable love and respect that we both have for each other and for our experience that like, I don't know, I know I can get through anything with him.
49:15And I know he has my back. And going through life with someone like that is incredible. I also feel that way. The only other person I can think of is like my sister. And I know you probably feel that way. Like that girl has my back. And when you have people like that, when times get tough, it's just so incredibly important. Listen, you're lucky and I feel lucky to have a love like that. For those people out there that are like, it's not going to happen. Like you just never know and keep manifesting that. And also don't settle. You know, I always wanted that. Just like you said, you always felt that special.
49:46Like I always knew I wanted all of this. And like I wasn't going to let anyone tell me I couldn't have it all. Do you believe that you can have it all? A thousand percent. I think the only caveat to that is you may not be able to have it all at the same time, nor do you need it all at the same time. Time takes time and things come into your life. And I always say it plays out exactly how it should play out. Okay, Amy, we need to do some rapid fire before we finish up. You can only pick one, Botox or Renuva. Renuva. Okay, I'm also a fan. What is the right SPF for your face for anti-aging? Okay, SPF 30, UVA, UVB, but the biggest part about is reapplication.
50:28As it goes up, it just means it can degrade sooner and you need to reapply. The biggest thing you can do for your face is reapply. Can you reapply with makeup on? There's all these different things out there with like, you know, powders and everything else. If you're in direct sun, you need to reapply. If you're sweating, you need to reapply. So then you'll have to reapply your makeup, but you got to figure out a way. Okay. beauty brand founder service clinic founder both you just can't choose can't choose heels or flats heels okay beauty from within or out beauty from within device or injectable both you got to treat the mattress and the sheets okay would you rather give up an eye cream or exfoliating eye cream high intensity workout or pilates hit you're a hit girl what's more important if you're going to skip one, your morning routine or your nighttime routine?
51:20Your morning. Why? Because you're usually putting your actives on at night. And I would say like they're your heavy hitters that are really going to transform your skin. The only exception would be in the morning like sunscreen. I mean, sunscreen is going to keep you youthful. Like it's insane that people aren't using sunscreen. So yes, I would say sunscreen overall, but your night routine. And if someone is totally new to skincare or wants to like completely redo their skincare routine, what is one piece of advice that you'd have for them? Consistency. That is a big problem that I see. It's something that I don't think like my mom got in trouble with.
51:53Like she bought a cream. She loved it. She used it for three months until it ran out. Like today, there's just so much. So whatever you choose, like give it a chance, like let it do its job. These are topical. So, you know, I think two weeks is a short amount of time, but nothing is going to be overnight. But you've got to give it some time. Chasing celebrity beauty trends. A hard no. What if you really want to look like Lindsay Lohan? I mean, there's ways to look like yourself and have beautiful skin and have attributes of these celebrities. But I think chasing a particular trend is a disaster.
52:26Facelifts, yes or no? Love a facelift when you're ready for it. And when is that? I think it's very unique to each person. And I think we've gotten on this non-invasive or facelift. Like, I just don't think that there needs to be an or in the middle. Like, we can do a lot of things to be preemptive about our aging. And then when we feel like the time has come, I think choosing to do a facelift is a very personal decision. And there's beautiful facelifts out there. And I have nothing against it. Love it. What's the last thing that you put on your credit card? The hotel. What is the last most expensive thing that you bought?
52:59This antique Cartier watch. The way my husband and I work with money, I never found a watch that I loved as much as this. And I wanted to buy it. And he was all for it. so you don't have to ask for permission don't have to ask for permission love that if you could title this era of your life what would it be called I would call it like my beast mode I'm thinking of my boys where they're like beast mode mom I just feel like I'm doing all the things that I want to do and I think in the beginning sometimes you can feel like you're in like quicksand and like it's hard you got to get through all that and not that it's easy now but I feel so crystal clear like on where I'm going, what I'm doing.
53:34As you get older, like I love being on the fourth floor. I'm 42. And like I have this confidence about who I am as a mother, as a friend. Like I am, I show up like who I am. And I don't know that I had all that in my 30s. I think I needed more life experience. But like I just feel so happy, so fulfilled. Was there an unlock to get to that level? Was it a divorce of friends? Was it shedding a different version of yourself? Like for people that want to get there earlier and don't want to wait for the life experience, I want to get there at 33. I don't want to wait till 44. Like what is that unlock?
54:11I don't know. I think it's different for everybody. I don't think that there was one specific unlock, but I remember feeling like the focus needed to be inward. Like it had to be on me. I was the one holding myself back. And once I realized that, so much just started unlocking. It was like one of those games I see my kids play. It's like, bing, bing, bing, bing. You're just like, oh my God, you can finally move about the cabin like the way you want to. But it wasn't one particular thing. And I think you can get there earlier. I went through a lot moving all around the country, having two babies, having to start all over again.
54:44There was a lot and almost all at the same time. So I feel like there are some years where you're just like trying to keep above water. You're learning a new role, right? Your forever role. but I think each each phase has been magical I love that Amy Peterson thank you so much for coming on hot smart ridge where can people find you okay so you can find me my products on lennox and 16.com and then on instagram at lennox and 16 and the clinic is in Miami Beach at skincare by Amy P do you think that we can give a discount code for the products a thousand percent I mean you're responsible for the travel so I think it's hsr 20 for all your listeners we'll put that into the newsletter that will go out social because these are so worth it I promise I'm not just saying this Amy is someone I travel to Miami to get work done from and these products is what I use every single day and night to keep it and maintain it it's like the gym like if you have a personal trainer once a week it's not going to do anything unless you actually keep up with it that is how I think about these products it's like okay every six months I'm in Miami I'm going to get some work done.
55:48But these are the things that I use every single day, 365 days out of the year. They will change your life. They are an investment. So worth it. So use that discount code HSR20. And thank you guys so much. We loved having you on. You are such an interesting, atypical entrepreneur, the first service-based entrepreneur that came on. So if you guys loved this episode, please let us know in the comments, especially on YouTube. It's See you guys next week. Thank you.
From the publisher
From surviving a life changing accident to becoming one of Miami’s most trusted names in aesthetics, Amy Peterson has rewritten what it means to build beauty from the inside out.
At 18, she was hit by a drunk driver and told she might never walk again. Today, she is the founder of one of Miami’s most successful clinics, Skincare by Amy Peterson, and the creator of Lenox and 16th, a million dollar skincare brand that shows what it really looks like to put care at the center of business.
Amy’s story is about grit, reinvention, and service driven entrepreneurship. She built a beauty empire with no investors, no shortcuts, and no business degree. She did it through relentless work ethic, empathy, and purpose.
In this powerful and deeply personal conversation, she shares:
- How a near death accident gave her the drive to build her dream business
- The mindset that separates good service from iconic unforgettable service
- What it takes to scale a people first company in a saturated industry
- How she turned trauma into purpose
- The moment she walked away from comfort to start her own clinic• Why caring more can actually make you more profitable
- How she self funded a million dollar skincare brand without investors
- Why she believes good people do win when they lead with integrity
- The truth about aging confidence and longevity in beauty
- What having it all actually means when you build it yourself
This is not just an episode about beauty or business. It is a masterclass in integrity, service, and self belief.
Lenox & Sixteenth Discount Code: HSR20 for 20% off
Chapters:
00:00 Intro
01:00 What Makes Amy’s Clinic Different
03:00 From Assistant to Founder and Building a 4.9 Star Business
07:00 The Accident That Changed Everything and Turning Trauma Into Purpose
11:00 The Confidence Skin Connection and Building a Brand on Care
16:00 Leaving Comfort to Start Her Practice and How to Scale Smart
21:00 The Million Dollar Lesson of Caring More and Becoming a Self Taught CEO
25:00 The Confidence Code and The Bet She Made on Herself
29:00 The Launch of Lenox & Sixteenth and Turning Clients Into Advocates
33:00 Why Slow and Steady Wins and The Instagram Face Era
37:00 The Undetectable Injectable and Skincare for Kids
42:00 The Comparison Trap and Authentic Leadership
47:00 Love Partnership and Confidence Consistency
52:00 Rapid Fire
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Amy Peterson and Lenox & Sixteenth:
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Website: https://www.skincarebyamypeterson.com/
Instagram: https://www.instagram.com/lenoxandsixteenth
Website: https://lenoxandsixteenth.com
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Hot Smart Rich is your place to hear unfiltered conversations with the people shaping the future of culture, creators, startups and community. Hosted by Maggie Sellers Reum, investor and media powerhouse, and guests breaking the mold, you’ll get the real deal as it relates to navigating the startup fast lane, leveling up your life or becoming your hottest, smartest, richest self. New episodes weekly on Wednesdays.



