The future of driving is autonomous with Dmitri Dolgov of Waymo

23 Nov 2023 · 42 min

Ask about this episode

Ask anything about it. ChatGPT or Claude reads this page and answers with the times it was said.

Connect VO and ask about every podcast you hear, including the moments you saved. Add to ChatGPT · Add to Claude

In short

How I Built This with Guy Raz: Episode Summary

Episode Title

The Future of Driving is Autonomous with Dmitri Dolgov of Waymo

Episode Overview In this episode of "How I Built This," Guy Raz interviews Dmitri Dolgov, Co-CEO of Waymo. The discussion revolves around the evolution of autonomous vehicles, Waymo's journey as the first company to operate a fully-autonomous ride-hailing service, and the technological and ethical challenges of self-driving cars.

Key Discussion Points

  1. Waymo’s Autonomous Vehicle Development
  2. History and Background: Waymo originated from Google's self-driving car project initiated in 2009. Dmitri Dolgov has been part of the team since its inception.
  3. Initial Challenges: The early days focused on overcoming technical barriers, with ambitious goals set by Google’s founders to drive 100,000 miles autonomously and complete several complex routes with no human intervention.
  1. Transition to Full Autonomy
  2. Shift in Focus (2013): A pivotal moment occurred when the team decided to pursue full autonomy rather than just driver-assist technologies due to insights gained from user interactions with early driver-assist systems.
  3. Safety and Trust: Dmitri emphasized the importance of building user trust through extensive testing and the development of robust safety measures.
  1. Technology Behind Waymo
  2. Sensor Technologies: Waymo utilizes a combination of LIDAR, radar, and cameras to create a comprehensive view of the environment. This multi-sensor approach allows for better performance in various weather conditions compared to systems that rely on cameras alone.
  3. Vehicle Fleet: The current fleet includes around 250 vehicles operating in San Francisco and Phoenix, which provide autonomous ride-hailing services.
  1. Public Perception and Safety Concerns
  2. Overcoming Fear: Dmitri acknowledged the natural skepticism surrounding autonomous vehicles but highlighted the safety benefits observed through extensive real-world testing. He noted a significant reduction in accidents compared to human-driven vehicles.
  1. Future of Autonomous Vehicles
  2. Business Model: Waymo aims to integrate its technology into three main areas: ride-hailing (Waymo One), trucking, and personal vehicle ownership.
  3. Vision for the Future: Dmitri believes that broad adoption of autonomous vehicles could lead to more efficient transportation systems, resulting in safer roads and less reliance on personal vehicle ownership.

Key Takeaways

  • Waymo has transitioned from a Google project to an independent company leading in autonomous vehicle technology.
  • The company's approach combines advanced sensor technologies and artificial intelligence to ensure safe and reliable performance.
  • Public trust and safety remain top priorities as Waymo expands its services.
  • The discussion illustrates the potential for autonomous vehicles to transform urban transportation and societal norms around car ownership.

Conclusion Dmitri Dolgov's insights provide a glimpse into the future of autonomous driving, emphasizing technological advancements and societal shifts that could redefine how we think about transportation. The episode combines storytelling with cutting-edge technology discussions, making it a compelling listen for anyone interested in innovation and the future of mobility.

---

For more episodes of "How I Built This," visit [Wondery](https://wondery.com/links/how-i-built-this).

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Hear the part that matters, and keep it.Open this episode in VO. Double tap your headphones to save a moment as you listen.
Get VO free

Transcript

Automatic transcript. May contain errors.

0:00Wondery Plus subscribers can listen to How I Built This Early Early and Ad Free right now. Join Wondery Plus in the Wondery app or on Apple Podcast. I love traveling with my family. We did an awesome trip this summer. And one of the things that made the trip so special were the Airbnb experiences we did. Immersive tours, cooking classes, a chance to get coffee with a world-class barista. I had so much fun on those experiences that I decided to host my own Airbnb original experience in San Francisco, designed to help you think about how to unlock your next big move in your career or even in your life.

0:41To learn more about my Airbnb original experience, head to Airbnb.com slash Guy. Listening on Audible helps your imagination soar. And no matter what you like, Audible's romance collection has something to make you swoon. Here's your invitation to have it all. Find a book boyfriend in the city and another on the hockey field. Or if nothing on this earth touches your heart, you can always find love in another realm. Hear modern rom-coms from authors like Lily Chu and Allie Hazelwood, the latest romantic-y series from Sarah J. Maas and Rebecca Yaros, and Regency favorites like Bridgerton and Outlander.

1:19And that's only the beginning. Audible has an incredible selection with over 1 million audiobooks, podcasts, and Audible originals all in one easy app. And you can enjoy Audible anytime while doing other things. Household chores, exercising, on the road, commuting, you name it. Audible makes it easy to drop into your fantasies during your everyday routine without needing to set aside extra time. There's more to imagine when you listen. Your first great love story is free when you sign up for a free 30-day Audible trial. Visit audible.com slash built. Remember dongles? Each piece of tech had its own plug and none of it worked together.

1:58That's where a lot of businesses are with AI. Discover AI that can work seamlessly across your data and applications at ibm.com. The AI built for business, IBM. Hello and welcome to How I Built This Lab. I'm Guy Raz. There's no driver. How crazy is this? That's crazy. This is your first time ever. You're going to look at this as an adult when all cars are driverless. And you're going to be like, yep, I did this driverless drive with daddy. So it's probably hard to tell from the sound alone, but what you're hearing is audio from a ride. I recently took in a Waymo autonomous taxi. My son and I were in San Francisco heading across the city.

2:40These taxis are now all over San Francisco and Phoenix. And yes, there is no human driver. There's no human in the car at all. unless you count me and my son, who were passengers. It's a ghost driver, and if I'm being totally honest, they're amazing. The Waymo taxi is now available 24-7 in San Francisco and Phoenix, and it operates similar to Uber or Lyft. You pull out your phone, you fire up the app, order the car, and it magically appears within minutes, except it's fully autonomous. Waymo was spun out of Google a few years ago, but the project to build autonomous vehicles at Google actually goes back to 2009.

3:21One of the engineers on that project was Dmitry Dolgov. He's been with Waymo from the very beginning, and today he's the company's co-CEO. Dmitry was born in Russia, a child of two physics professors. He went to high school in the U.S. and eventually returned to Russia to attend the Moscow Institute of Physics and Technology. Dmitry then came back to the U.S. to get his Ph.D. And in 2006, he took part in a competition called the Urban Challenge, which was sponsored by DARPA, the U.S. defense agency. The idea was to build an autonomous vehicle that could make it through a series of obstacle courses.

4:00In the Grand Challenge, the Grand Challenge was to drive 150 miles through a desert, a completely static environment. But until then, robots were not capable of doing that. So it took two tries in 2004 and 2005 to accomplish that. So the next step was, let's make it a little bit more interesting. Let's make the environment dynamic. Let's add some rules of the road, stop signs, other vehicles, but do it in a controlled environment in that mock city. So that was the challenge. And we built a car to do exactly that. We equipped it with a bunch of sensors, lighters, lasers, radars, cameras, a computer, and then wrote software that would allow it to follow the rule, understand and follow the rules of the road and interact with other dynamic actors, whether human or other robots.

4:45So, I'm looking at one of the vehicles that you helped put together. It's called the Junior. And it's a Volkswagen Passat, I think. And it came in second place. This is like 2007. And was the underlying technology basically what we're talking about today? Was it pretty similar or was it like a crude version? uh you know yes and no it depends on how you talk about like you know big car plus sensors plus computers plus software you know that stays right uh but of course you know it's what almost 18 years and then everything has changed right the the sensing technology has gone a very very long way uh computers you know have evolved software right all the breakthroughs especially in AI.

5:39So, you know, that led to many, many breakthroughs in the area of software. So now the system we have kind of has the same components, but, you know, all of the components and how they work together is, you know, qualitatively drastically different. Yeah, it's amazing how many, you know, these DARPA challenges, how many sort of self-driving car companies they spawned. I mean, we've talked to Kyle Vogt of Cruise. He was in, He competed in the 2004 and 2005 challenges. Dave Ferguson of Neuro, which is another company, was part of the Carnegie Mellon team. Chris Urmson, who also obviously worked with you at Waymo.

6:15He's now with Aurora, was also part of the Carnegie Mellon team. It's amazing how many, like you knew all of these people. And this is, as you say, it was a small community of people working on this huge challenge to basically create vehicles that could be fully autonomous. That's right. That's right. And, of course, I worked very closely for many years with Dave and Chris, and they're great friends. So, yeah, it's a lot of innovation and a lot of companies. And progress came out of those early days of the RPG Grand Challenges. You and Sebastian Thrun and Chris Urmson, you all went to go work for Google.

6:56And you were part of that founding team, which was at the time a secret project. Google's self-driving car project. And at that time, it's amazing to think 2009, because it seems like ancient history now, you were given a charge by Larry Page and Sergey Brin, the co-founders of Google. You had two years to essentially accomplish two things. Do you remember what they were? Yeah, I remember them very well. The first one was to drive 100 ,000 miles in autonomous mode. I was way more than orders of magnitude, more than what anybody has done at that time. And the second one, and actually that one turned out to be more interesting and much more challenging, was to drive 10 routes.

7:45Each one was about 100 miles long. And they were very carefully selected, I think, by Larry and Sergey personally. And they were fairly devious in how they created them to make it interesting. And the goal was to drive each one from beginning to end in full autonomy, so with no human intervention, which at that time seemed almost impossible. I remember we had a lot of people, even experts in the field, laugh at us when we attempted it. Two years to accomplish this. I think you guys finished it with three months left. Like you actually, I mean, going into this project, do you remember thinking we're never going to do this in two years?

8:28I was actually maybe naively, but fairly optimistic. Right. And it was hard. And they're all different. And yes, there are many moments where we would finish one route and we would think ahead of what would it take to do the next one. And we would write some software. We would collect some data and test it. and then we'd actually try it and have, then we would hit a bunch of old crap moments of like, okay, wow, this is way more difficult than we expected in even those early days. So when you did finally accomplish it, were you guys able to have a party and celebrate or was it just like, nice job, now we got to keep it quiet?

9:13Yes, both. We celebrated and it felt like it was a big accomplishment. But yeah, we kept it quiet. But that's what made it so incredibly fun. I guess, you know, that phase was one of my favorite phases of the whole project. It's like the early days of a startup, you're up against what might seem like an impossible goal, but it's very clearly defined, right? You have a very clear milestone, a very clear goal. You are singularly focused on it. You have a small team. You know, everybody's working around the clock 24-7 and, you know, sprinting together. and every day and every hour you are prototyping, right?

9:57You're learning so you can move incredibly fast. And every day of every hour, you're making amazing progress and you're learning your thing. So that was a tool and it was a blast. And every day probably presented a new series of challenges. Do you remember what was one of the hardest challenges that you had to figure out? Something that just took longer than you thought. that you just, it just didn't, it wasn't coming together quickly on working on trying to make this happen. Do you remember something you worked on that you just, it was like such a hard problem to solve? There's one, I mean, we had a number.

10:32Some were more fundamentally challenging. Some were kind of even comical setbacks where, you know, you would do a ride. I remember one of the routes was driving on all of the freeways and crossing all the bridges in the Bay Area. and it's about 100 miles and you go through all of the challenges and we're attempting this drive and the car is doing a good job. It's handling merges. And you or somebody else was sitting in the driver's, behind the wheel, just in case. That's right. That's exactly right. That's exactly right. And what made those early days a lot of fun is that if you do everything, you would be putting some hardware in the car, you would be calibrating the hardware, then the next hour you're writing some software, whether it's tools or something for the car to actually make decisions.

11:19And then you get in the car and you give it a try. So anyways, on this route, we are driving along. It's doing a job. We get almost to the very end. So at this point, you're holding your breath. You're waiting for the last mile or so of that 100 mile. And the way that particular run was supposed to finish is that we're coming down the Golden Gate Bridge into the city. and they're a set of tall booths when you go through the bridge. Yes, as you go into the city. That's right. At the end of the Golden Gate Bridge, and they're narrow because I use them almost every day. That's exactly right. And the one that our car wanted to go through was closed at the time, and it's just not something that we ever encountered and we thought about.

12:09Oh, right, because it couldn't figure out the X, the red X, or the green arrow. like it didn't, you couldn't recognize what those meant? That's right. And there was actually a gate, so, you know, it would stop, but it was like it would not change lanes and pick a different one. Like, oh, you know, my God, now back to square one. Because probably every, you know, it's impossible to imagine every eventuality, but something's going to come up. That's exactly, that's exactly right. And, you know, we would have to deal with, you know, high-speed traffic on freeways. You know, we had one route that went, and kind of took this windy road from the Bay Area to Highway 1 through the mountains.

12:47And we were driving along, and then a bicycle fell off the truck in front of us. So that's not something that that time the car could deal with. We had another route that went through downtown San Francisco and the famous Lombard Street. That's very narrow, very windy, and has some of the most adventurous pedestrians and tourists in the world. So challenges like that, right? So that's what made it so challenging and so interesting that it was kind of the breadth of the experience. And probably every single ride posed a new series of challenges. Like, for example, some lanes are shoulder lanes, but then during heavy traffic, they're open for driving.

13:27But the lines are painted on them in such a way that it doesn't seem like a lane. Like a human could figure that out. But an autonomous vehicle probably at that time was like, wait, this doesn't make sense. The lines don't make sense. They don't align. Maybe the car was confused. That's right. That's right. And that would be not the kind of situation or condition that at that time we were able to solve robustly. The goal there was to learn and do. We had to do the route once. So if you fail at something, you would go improve the system and you would try it again. So it was a very well-scoped milestone because 100 miles is nothing if you want to build a production system.

14:11But in those early days, it was long enough that it actually forces you to very deeply think and tackle some of the most fundamental, most important challenges that exist. We're going to take a quick break, but when we come back, more from Dimitri Dolgob on how the engineers at Waymo decided to go after the big win and create a fully autonomous vehicle. Stay with us. I'm Guy Raz, and you're listening to How I Built This Lab.

14:41If you've been listening to the show these last couple of episodes, you've probably heard me mention the Airbnb original experience that I'm hosting. and I'm so excited to have a chance to connect with listeners in a completely new way. It's called the Reinvention Lab, and it's designed to help you think about how to unlock your next big move in your career or even in your life. I'll help you discover your own story in ways I do on this show with my guests. And attendees will get a chance to take a deeper dive with me on so many lessons I've learned from this show, lessons that have transformed how I work and think about the future.

15:19All proceeds from the event will go to support the Ronald McDonald houses that helps families stay near their children who are being treated at nearby hospitals. It's going to be really fun and I can't wait to meet you. So come join me in San Francisco and take your idea to the next level. To grab your spot, visit Airbnb.com slash guy. It's going to be great. Now a quick break switching topics to one of our favorite sponsors, Vital Proteins. Vital Proteins is the number one brand of collagen peptides in the U.S. By taking collagen peptides every day, you can help support your hair, skin, nail, bone, and joint health.

16:00And now you can try Vital Protein's new collagen and protein shake. It has all the benefits of collagen in a ready-to-drink chocolate protein shake. With 30 grams of protein, it's great for healthy hair, skin, nails, and joints. And it's perfect when I'm on the go. I use it at the gym. I use it after a workout. It's delicious. And the chocolate flavor is awesome. I highly recommend it. Go to www.vitalproteins.com to learn more and where to buy. Get 20 % off your next order by entering promo code BUILT at checkout. This episode is brought to you by Klaviyo, the only CRM built for B2C and the key to making Black Friday and Cyber Monday your biggest wins yet.

16:47When the holidays hit, your competition only gets louder. That's why the most successful brands use Klaviyo to cut through the noise and build personalized relationships that drive more revenue. With Klaviyo, you get marketing, service, analytics, and all your customer data together on one AI-powered platform. It's everything you need to build lasting customer relationships. Send exclusive email offers to your VIP customers. Deliver perfectly timed text to high-intent shoppers. Maximize your ad dollars with precision. Join the more than 176 ,000 brands, including Away, Patrick Ta, and Dollar Shave Club, already growing with Klaviyo.

17:34Make this holiday season your best yet at klaviyo.com. Hey, Guy Raz and HIVT listeners. My name is Richard Crowdy, and my favorite episode as a business professor is the founding of BET, because it summarizes business schools perfectly and keeping revenues up and keeping costs down. It also shows that a complex company like a media company can be founded by an individual that bootstraps it with the proper type of innovation. Bob Johnson is also a legend, and he's hilarious. I've actually been listening to my top 15 to try to come up with a list for my business students. So thank you, Guy Raz, and cheers.

18:11If you want to share your favorite episode of How I Built This, record a short voice memo on your phone telling us your name, where you're from, what your favorite episode is, and why. A lot like the voice memo you just heard. And email it to us at hibt at id.wondery.com. And we'll share your favorites right here in the ad breaks in future episodes. And thanks so much. We love you guys. You're the best. And now, back to the show.

18:45Welcome back to How I Built This Lab. I'm Guy Raz. My guest today is Dimitri Dolgov, the co-CEO of the autonomous vehicle company Waymo. I guess in those early days, the Google strategy was really on creating driver assist technologies, not necessarily fully autonomous cars, but cars that could make it easier for drivers to navigate. Basically, what you've got in like a Tesla now or some other cars that have driver assist technologies. But I guess around 2013, there was a conscious decision to pivot the focus because most of your testing was done on freeways. That's right. But what I think you guys and most people involved in the space realized is that to really create complexity, you've got to test these in cities.

19:32They've got to navigate city centers and stoplights and left turns and intersections. And so what happened in 2013 to kind of get you guys to focus, to shift your focus on building a fully autonomous vehicle instead of just driver assist technology? Right. I would say there are a number of things. As you mentioned, the first phase was just learning and understanding the complexity of the problem. Then we said, let's try to build a product and that was the driver assist system. You know, we tried it. That was actually reasonably successful. We had ran a pilot where we gave these cars to about, you know, a hundred Google employees and they could, you know, use them to commute and take them around on their daily trips.

20:13So that was, you know, around 2011, 2012. So then in 2013, we looked at the whole thing and we made this decision to go after full autonomy. So the reasons were, you know, several. One was what we learned from people using the driver assist system. They would overtrust it. They would put on makeup and text and one guy actually fell asleep. The car handled everything fine, but that is not what we wanted to see. That was one of the reasons. Another one was that we actually made progress on the core, most difficult aspects of this driving task on surface streets. So that gave us a bit more optimism of going after the big prize.

20:59And this also at the same time, the field was moving forward. So if we wanted to really make an impact and make improved transportation globally, I thought, okay, the field, driver assistance systems, we'll develop there. Other companies will be pushing in that direction. But let's play to our strength, right? And let's go after the uncompromising, big win and big unlock in the space, which is full autonomy and actually building what we now call the Waymo driver that's responsible for the whole task of driving beginning end to end with no human behind the wheel. What do you remember about the conversations and the ambitions?

21:38Was it like, hey, let's build the technology for fully autonomous vehicles that we can then maybe one day license? Or was it, no, let's basically become a car company. Let's make fully autonomous technology and purpose-built vehicles and eventually sell these to consumers that they can have for themselves. Was either of those ambitions discussed? I don't think we ever seriously entertained building a car. It just never made sense. to me or others to do that. Like we're not a car company. Building cars is hard. There's many companies that spend 100 years getting very, very good at it. We did in the early days design a low-speed vehicle that we called the Firefly because we needed to take that first.

22:33That was our zero-to-one moment of full autonomy. It was a prototype that you publicly should display in 2014, but that wasn't the goal. It wasn't, we're not going to build cars. But we're going to build the technology that can power any car to become autonomous. That's exactly right. That's exactly right. And it was the evolution of the thing that then crystallized in the Waymo mission, which is to build the Waymo driver. And then over time, deploy it in different products and different commercial applications, whether ride hailing, trucking deliveries, and eventually personally owned vehicles.

23:11And that's the path that we set for ourselves and the path that we've been on since that pivot in 2013. Now, in some ways, the real work begins because between 2013 and let's say 2023, right, which we're going to get to because it's incredibly exciting what is going on now in San Francisco and Phoenix and a couple other places. But that 10-year period, probably all of a sudden, you're back to kind of startup mode because you've got to get these cars, this technology to be absolutely foolproof perfect, but in complex environments like San Francisco, which I think is next to New York is one of the most complex driving environments in the United States.

24:01Tell me a little bit about the process that then began. Is that what happened? Or was it a shift to like, okay, let's see what these can do in cities? That's exactly right. We didn't start with the full complexity of San Francisco in those early days. So we can kind of think of that 10 years as maybe three phases that correspond to three generations of our technology, three generations of our driver. That first one was on that low-speed vehicle, the Firefly. And that's what we called the third generation of our driver. And by the way, just to clarify, the Firefly probably was designed to be like a campus type of vehicle, right?

24:46Like in a university or an office park, not necessarily in the city. That's exactly right. I mean, it was a low speed vehicle. It can only move up to 25 miles an hour. So we're thinking, you know, maybe large retirement communities or campuses. Like a shuttle that you would get off and on. That's exactly right. And in that first phase and that third generation of our driver, the goal was to actually build something that can take a fully autonomous trip. And we actually did that in 2015. And we put a friend of our project, his name is Steve Mann, he happens to be blind. And in 2015, he took the first autonomous ride in Austin, Texas.

25:26The first person, the first public person that's out of Google. That's right. To take a ride. I remember this. This is a YouTube video of it. And yeah, it was in Austin. And yeah, I mean, that was kind of a big deal. Yeah, it was a huge moment when we're able to do this first ride in 2015. It was a big celebration after that. Yeah, I can imagine. Okay, so at that point, you and your team had built this third-generation version of the Waymo driver that could actually take a fully autonomous trip, which is a big deal. And you were essentially betting that this vehicle would keep passengers safe on real city streets, right?

26:12Like what went into the safety design? That's right. That's right. But it was also that early phase is what kind of forced us to start thinking about this very fundamental question of what does it mean for a self-driving, fully autonomous vehicle to be ready? I come and set out on this path in 2013. I said, okay, we're going to need a car. It needs to have a bunch of safety systems. Does that exist? No. Okay, well, let's design one and work with partners to manufacture it. So we put a lot of thought and work into making it safe. It had like a foam front. It had a plexiglass window. The sensor pods were attached with magnets so they could detach if something were to happen.

26:55And then the sensors at that time didn't have the level of reliability or capability that we would need, that we would trust to go to full autonomy. So we built, you know, that generation had our own lidars and, you know, custom sensor suite. And of course, the software that we had to build, none of that existed. So let's talk about the technology for a moment because you mentioned LIDAR and radar and some of these things we know what they are. LIDAR, for example, uses basically light lasers to measure distance. and you've got radar technology cameras all over the car. Can you just kind of break down how they work?

27:40I mean, a lot of people who drive Teslas, for example, I have one. If you use what Tesla calls full self-driving, which is not really full self-driving, but they rely primarily on cameras. They don't use LiDAR or radar technology. Tesla argues that that is the other ones are just redundancies that are unnecessary. Tell me how your technology works and why you think it's better. Well, these sensors are, they kind of have fundamentally different and complementary physical properties. So cameras give you the high resolution and the richness of color. And how many cameras, by the way, on a Waymo vehicle now?

Read the full transcript

28:26On the current generation, we have kind of all of them, including internal ones. We have 29 cameras. 29 cameras. Okay. Yeah. And, you know, but they're passive sensors, right? You know, somebody else has to bring the light, whether it's your headlights or the sun. Radars and lidars, in contrast, are active sensors. So, you know, they blast, you know, their own energy out on the wall, and then they, you know, get returns. And from that, they can make sense of the environment. And they use different wavelengths. So they can kind of punch through fog or rain much better than a lidar or camera. As a human driver, I'm sure you can relate to how difficult they drive.

29:05Due to drive at night, for example, at night, if you have somebody in an oncoming car with their headlights on, high beams, it kind of blinds you. It's very hard to see. It doesn't affect radar or lidar or similarly driving in dense rain or fog. So this is why we think kind of using all of the sensors and fusing them in our AI and ML models so that you can kind of extract the best signal and see the world in the best possible way gives us an advantage. And really, you can build a prototype or build a driver assist system without needing all of that extra capability, extra redundancy. But if you really want to take the driver out and go for full autonomy, it gives you a boost.

29:50All right. So just to clarify, basically, you have the first successful ride with a third generation vehicle in 2015. And then in 2016, Waymo actually spins out of Google as an independent company. And then the next year, you become the first company to start regularly operating these AVs in Chandler, Arizona. These are even more advanced than the previous version. What was the idea of like, hey, let's get these in really good shape and then we'll turn them into like Ubers? That's right. That's right. At that point, we were pretty clear that that was going to be our first deployment, our first product.

30:34And essentially, that's what we launched in Chandler. That's when we created the Waymo 1 product and the Waymo 1 application. And in 2018 in Chandler, we started offering the service to external riders. And then in 2020 in Chandler, Arizona, we launched the first fully autonomous ride healing service that was open to the public. Anybody could just download the app and call a car. That was our fourth generation Pacifica minivan. The empty car would show up and take anywhere. So then we made this decision that it was not the best path forward to kind of incrementally grow and scale that system. We made the decision to make a hop to what we call the fifth generation of our driver.

31:21That's in the JLR I-Paces, Pacificas. This is the Jaguar. That's right. That's right. And we said, hey, let's take a big step. It's going to be a different car. It's going to be a new generation of hardware. It's going to be very different software with big bets on state-of-the-art AI. And, okay, let's go after the full complexity of the problem, including the full density of downtown Phoenix and downtown San Francisco. So that's what we were working on, you know, in that time frame to then on that new generation of our Waymo driver to launch the Waymo 1 service. We're going to take a quick break, but when we come back, how Waymo 1 works today and Dimitri's take on the future of autonomous vehicles.

32:02Stay with us. I'm Guy Raz, and you're listening to How I Built This Lab.

32:32connect the dots between your glucose and what you eat, how you move, and how you feel. It shows your glucose data in real time. Instead of guessing, you see the impact of your choices. Maybe that healthy snack is actually sending your glucose on a roller coaster, or that afternoon walk is the perfect stabilizer. It's about unlocking your consistent best all day long by truly understanding your body's unique responses. Get to know your glucose and learn Learn about how to build healthy habits that work for you with Lingo, designed for you by Abbott. Through November 30th, use code GUY10 on hellolingo.com to get 10 % off a Lingo plan purchase, one use per customer.

33:15This offer cannot be combined with other offers, U.S., Puerto Rico, and U.K. only. The Lingo Glucosystem is for users 18 years and older, not on insulin. It is not intended for diagnosis of diseases, including diabetes. Individual responses may vary. Shopping for eggs should be simple. A happy hen makes a happy egg. And that's why eggs from Happy Egg are so delicious. Happy Egg partners with family farms across the Midwest to raise happy hens outdoors. The proof is inside the shell. A tasty orange yolk. It's the difference you can see and taste. I just made an incredible omelet with eggs from Happy Egg.

33:57It was delicious and so fresh. Once you crack open a Happy Egg, you can see and taste the difference right away. It's obvious. Visit www.happyegg.com slash built to find Happy Egg near you.

34:22Welcome back to How I Built This Lab. I'm Guy Raz. My guest is Dimitri Dolgov, the co-CEO of the autonomous vehicle company Waymo, which has started to roll out Waymo One, its autonomous ride hailing service in San Francisco. The city gave you permission to be a ride hailing service for 24 hours a day. and I've used them probably a dozen times now. They're Jaguar SUVs, all electric, and they're driving around the city and you just order it like an Uber. You just go out and you go on your app and it comes and then you unlock the door with your phone and you get in and you hit start and it goes.

35:05And I can't even tell you how many times the first question I get from people is, aren't you scared? Aren't you terrified when you get in one of these things? And so I have my answer. So what's your answer when people say that to you? This just seems terrifying for a machine to drive you around a city. It seems so scary. You could just go haywire and drive off a bridge or something. What do you say to people when they ask you that? Well, you know, I, at this point, I think I'm much more anxious about human drivers than I am about the Waymo driver. So I have, you know, full confidence, but of course, you know, I've been in those cars, you know, many, many times, you know, hundreds, thousands of times over the years.

35:53But what we see with other people, like it's very natural to have that anxiety. It's a very different, very new system and new product. But what we very consistently see, and I guess I would love to hear if that matches your experience, but once people get in the car, after a couple of minutes, they get very comfortable. And they go back to doing whatever they want to be doing, like back on their phone. Yeah, exactly. I know. I know. I took my son in it and drove across San Francisco. And yeah, within like 30 seconds or 45 seconds, the first time ever he's in there, he's like back looking at his phone.

36:32And it's true. You get in it and then it goes. And it's really cool. You're looking out and looking at the steering wheel turn for the first 45 seconds and then you're done. And then you're just like going back to what you were doing, answering emails or whatever. But it is amazing how sort of bizarrely ordinary it feels after a couple seconds. Yeah, but that's great. Yeah. I mean, that's incredibly exciting. And I think some people kind of draw this parallel that your brain switches to passenger mode. Yeah. And yeah, you do get all of these benefits of privacy, whether you want to have a conversation with somebody in the car that you're in the car with or you want to make a phone call.

37:20And I mean, yeah, that's exactly why we're so excited about this product. All right. So, Dimitri, in general, right, I'm optimistic when it comes to technology. But I have to also admit that healthy skepticism is important, right? I mean, we've been promised technologies that are going to make our lives better and change the world only to be sorely disappointed by them. I think it's really amazing what's happening with autonomous vehicles. But I guess I wonder, do you understand some of the cause for concern or some of the skepticism around it? Yes, I think it's very natural. It's very new technology.

38:05uh it's you know very different so i think if you look back in history it's very common that when a new thing comes around uh there's skepticism there are lots of questions there is you know excitement but there's also you know a lot of sensitivity but i wonder i mean you know it's one thing to say hey you know don't worry this is going to be okay. But how can you guarantee or convince people that the technology couldn't be misused, couldn't be, you know, manipulated in a way that endangers human life? Well, I guess, you know, we should start, I would start with the status quo, right? We are not okay, right?

38:52If you look at just how many lives are lost to the transportation system that we have today, I'm sure you have heard these numbers before, but well known that in the US alone, more than 40 ,000 people die every year. I just need to take a step back. This is kind of insane. If we were to invent cars today, our transportation system, no way we would allow this. And I think over time, we just kind of slowly boiled ourselves as a society to accept that. right and i think as a first order impact of this technology you know we can we can do better we can do much better and we are you know we're seeing that today uh we have driven you know well uh north of five million fully autonomous miles today and we've shared some data from the safety impact that our cars have and i think at this point we have a fairly robust body of evidence that shows that our cars actually have very clear safety benefits where they operate.

40:00How do we think about, and there's no easy answer right now because it's all both an ethical and a legal question, but how do we think about liability, right? I mean, if let's say I own a car that is fully autonomous with Waymo's technology, let's say in 10 years from now, and I'm in the back and I'm just doing my work or I'm asleep, you know, which I should rather be doing. I just go to sleep and let it drive me from San Francisco to LA, which would be great. But it gets in an accident of just a very fluke accident. Maybe another car hits it or something. How do we account for liability? I mean, who's responsible?

40:41Is the owner of the car? Is Waymo's technology? Like, how is that going to work? For the actions of, you know, the Waymo driver? the responsibility lies with Waymo. If it was the fault of another actor, another driver, then you kind of follow the established processes that are well understood and well studied by, for example, insurance companies. They have decades of experience of evaluating exactly that question. And this is where I think that study that Swiss Re has done was very encouraging that when they looked at, you know, almost four million miles of, you know, our fully autonomous operation, they found that massive reduction in, you know, 100 % reduction in the bodily injury claims and, you know, forex reduction and property damage, right?

41:36So that then you can apply, like you can marry the two and you're starting to see the benefits. So if Waymo is, I mean, basically, if in a future scenario, somebody's in a Waymo car, the Waymo vehicle crashes, and there's some kind of fluke, and Waymo is responsible, I mean, you guys have to accept that liability. But I guess in order to get to that position, you have to be rock solid confident that that will never happen. Well, that's one of the hardest questions that we spend more than a decade working on. We have, we've developed a very robust, multifaceted readiness and safety framework. And actually, that's something we shared publicly.

42:19And it's that what we see in all of those methodologies as we improve and validate our system, that at the end of the day is what gives us confidence in the performance of the system. How many cars do you have on the streets of San Francisco now? We have a fleet in San Francisco of about 250 vehicles. You know, they're not all out at the same time, but it gives you an approximate order of magnitude. And Phoenix? About the same. I want to say about a couple hundred cars as well. So here's a question. I mean, is the part of the business model right now for Waymo to become like a ride-hailing service?

42:56Like, you know, I'm sure I know you've got a partnership that you announced with Uber, but I mean, is the idea that, you know, in 10 years time, this is going to be the primary, your primary business or a part of what you do? Give me a sense of, is Waymo going to be a ride hailing service or is it going to be a technology company that licenses its technology to both ride hailing services and automobile manufacturers and others? Well, we think of ourselves as building a generalizable Waymo driver. And the business model is to deploy it in different product lines, different commercial applications.

43:39There's three main ones. Ride healing, that's what we call Waymo 1. And then there's trucking and deliveries, moving goods. And then the third one is personally owned vehicles. So that's the long-term vision. We want the driver. There's trillions of miles being traveled. I think there's almost three trillion in the U.S. alone, much more across the world. So we want to have a positive impact on some meaningful fraction of all of those miles. So the first business and the first product is Waymo One and ride hailing. But we're exploring other different partnerships. I just mentioned the Uber partnership that we just launched.

44:20And that partnership, by the way, what is that going to look like? It's going to be the Uber app will also hail Waymo cars? That's right. That's right. You can use the Uber app and get a fully autonomous vehicle. This is not a money-making operation for Waymo right now. I mean, the ride hailing service is still in its infancy, but there's been billions of dollars invested into Waymo. And I have to imagine ride hailing is not where you're going to make your money. It's going to be from selling this technology. So tell me, just from the business perspective, when do you see a path to profitability?

45:02Well, it challenges a little bit that ride hailing is a massive opportunity. It is a very big market today, but it's growing. There's expectations that it's going to be significantly bigger by the end of the decade. But on top of that, if you factor in the benefits and the positive economics that fully autonomous vehicles can bring to the table, there's potential for that to expand quite a bit. So we were very laser focused on that as our primary business line. Beyond that, we want to pursue trucking and deliveries and then eventually personally owned vehicles. But right healing, I would not dismiss that at all.

45:49So probably unrealistic to say that within 10 years, ordinary people could buy a fully autonomous vehicle for themselves, but probably not unrealistic to say that in 10 years from now, in most major urban centers in the US, there will be autonomous taxis available for anybody to use. I definitely agree with the latter, and I would not dismiss the former. 10 years is a reasonably long time, and things can happen nonlinearly. Okay. So final question for you. So, I mean, if the future is autonomous, and I think it is, I think I really do. I'm convinced. I think anybody who uses one of these taxis will see it.

46:29It's so clear, at least to me, you know, you go in it and it's a clean car. It's a very good driver. It's a defensive driver, but it's also not overly defensive. So it's not timid. it's like a very good taxi driver, a better. So that I think is the future. So Dimitri, I know that there are plenty of people who love driving, right? Who love the experience of controlling their car. And those people will continue to want to have that ability and they will. But in your view, are we looking at a future where most people are going to be driven by their cars. In the long-term future, I think, yes, I think that that's where we're heading.

47:16Maybe taking your car in the future to a racetrack and driving it manually, that's going to be the kind of the novel and an exciting thing rather than the mundane kind of boring task of driving, commuting. And if you imagine a future where a large fraction of your cars in the road are you know fully autonomous or at least smart enough then you can start doing things where you're optimizing you know more globally like they can coordinate you know their speed you can connect them to smarter infrastructure and actually overall increase the throughput of your roads and could you know kind of increase the throughput of your transportation system and you know farther out in the future if you look uh there today personally owned vehicles can sit around for 90 % of their lifetime, right?

48:11You take them home or work and then you park it and then nine out of 10 hours is just sitting there. So if that changes, right? If you no longer have to have your car just sitting there for you, it just opens up. There's a lot more space that can be used in cities for other more interesting things. Dimitri, thank you so much. It was a pleasure. Thank you, Guy. That's Dimitri Dolgov, co-CEO of Waymo. Hey, thanks so much for listening to the show this week. Please make sure to click the follow button on your podcast app so you never miss a new episode of the show. And as always, it's free. This episode was produced by Carrie Thompson with editing by John Isabella and research help from Chris Messini.

48:50Our music was composed by Ramtin Ereblui. Our audio engineer was Neil Rauch. Our production team at How I Built This includes Alex Chung, Carla Estevez, Casey Herman, Chris Messini, Elaine Coates, JC Howard, Malia Agudelo, Neva Grant, Sam Paulson, and Catherine Seifer. I'm Guy Raz, and you've been listening to How I Built This Lab.

49:14If you like How I Built This, you can listen early and ad-free right now by joining Wondery Plus in the Wondery app or on Apple Podcasts. Prime members can listen ad-free on Amazon Music. Before you go, tell us about yourself by filling out a short survey at wondery.com slash survey. No one knows your business better than you. So who better to create your website than, well, you? Wix's website builder puts it all in your hands. Create a beautiful website just by talking with AI or choosing from thousands of templates. Customize every detail with simple drag-and-drop tools and get everything you need to start running business your way.

49:55Build more, think bigger, and do it all yourself on Wix.

From the publisher

Waymo Co-CEO Dmitri Dolgov is convinced that his company’s vehicles are better at driving than any human. Dmitri has spent thousands of hours riding in them, and recently Guy had the chance to try one out as well...

This week on How I Built This Lab, Dmitri recounts the decade-plus journey of building Waymo into the world’s first company to operate a fully-autonomous ride hailing service. Plus, how Waymo’s approach differs from Tesla’s, and Dmitri’s take on when we’ll see more AV’s on the roads than human-driven cars (spoiler: sooner than you may think!)

This episode was produced by Kerry Thompson with music by Ramtin Arablouei.

It was edited by John Isabella with research help from Chris Maccini. Our audio engineer was Neal Rauch. 

You can follow HIBT on X & Instagram, and email us at hibt@id.wondery.com.


See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

More from How I Built This with Guy Raz

All 369 episodes
The future of driving is autonomous with Dmitri Dolgov of WaymoHow I Built This with Guy Raz · 42 min
Listen in VO