In short
Sara Davies (Queen of Crafting) explains why “now is the toughest time in 20 years” to run a business, and how she changed Dragon’s Den from a confrontational format into a more empathetic, collaborative one. She also covers investing criteria, women’s access to capital, personal branding, using AI for communication, and why content and “imperfect” authenticity matter for growth.
Guest backgrounds
Sara Davies is a UK entrepreneur and investor known for crafting businesses and for being a long-running Dragon’s Den panellist. She previously built her career through TV (including QVC) and has invested in many deals, describing herself as an active investor. She also runs/mentors businesses and supports younger entrepreneurs.
Key claims
She stayed herself rather than “be more dragon-y,” which she says gave her permission to do business her way. She invests for impact and fit, not just ROI. Women may hold themselves back via imposter syndrome and are penalized for confidence. Social media perfection prevents people from starting; “jump out the plane and build the parachute.”
Notable examples
Her “Enveloper” patented envelope-folding tool; her Dragon’s Den outfit shift (purple spotty dress to orange blazer) as confidence grew; her “Northern and proud” personal brand work; and an AI workflow where she voice-notes thoughts to ChatGPT to produce board-ready documents.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOThe Impact of Sara Davies on Dragon's Den
0:00 to 0:30
Explore how Sara changed the dynamics of Dragon's Den and her approach to investing.
“Get up to 45 % off select major appliances.”
The Impact of Sara Davies on Dragon's Den
0:33 to 1:00
Explore how Sara changed the dynamics of Dragon's Den and her approach to investing.
“It's weeknight dinners, sitting around the table, everyone talking all at once.”
The Impact of Sara Davies on Dragon's Den
2:56 to 6:38
Explore how Sara changed the dynamics of Dragon's Den and her approach to investing.
“I think you completely changed Dragon's Den when you went on.”
Evolution of Investing Style
6:38 to 10:03
Sara discusses how her investing style evolved over her tenure and what she looks for in entrepreneurs.
“I kept thinking, oh my God, I've scared them off.”
Challenges for Women Entrepreneurs
10:03 to 14:03
Sara reflects on the challenges women face in entrepreneurship and raising capital.
“I was doing some chat GPT analysis of it and you have invested in the fourth most deals out of Dragons of all time.”
Challenges Women Face in Business Funding
14:03 to 17:14
Explore the unique challenges women encounter in securing business funding and the characteristics influencing these dynamics.
“I think it's easier nowadays than what it was for me 20 years ago.”
Hiring Strategies and Cultural Fit
17:36 to 19:36
Discover effective hiring strategies and the importance of cultural fit in business.
“of skills, I'm always assessing for cultural fit and whether I can work with them.”
The Impact of Dragon's Den on Personal Growth
19:38 to 23:06
Sara discusses how her experience on Dragon's Den transformed her as a businesswoman.
“Oh, could be in there a couple of hours.”
Navigating Celebrity and Personal Brand
23:08 to 26:30
Sara shares the challenges of managing her celebrity status while staying true to herself.
“They were really very sceptical and I think it was staying true to who I was and not letting the celebrity side go to my head.”
Reflecting on Life's Changes and Future Plans
26:31 to 28:01
Engage in a conversation about personal evolution and planning for future chapters in life.
“Yeah, because it's actually quite hard because I sat there and thought, well, I'll do the task.”
Show all 32 chapters
Finding Your Big Goals: The Importance of BHAGs
28:01 to 30:45
Learn how to set big, hairy, audacious goals (BHAGs) and the steps to achieve them.
“And since then, we've met, married, had kids, had a great job at number 10, etc.”
The Value of Sharing Stories and Experiences
30:46 to 32:34
Discover the importance of sharing personal stories to help others succeed in business.
“So don't laugh at me, but I never, ever, ever run with headphones on.”
Inspiring the Next Generation of Entrepreneurs
32:35 to 35:36
Explore how to inspire young people to take initiative and start their own businesses.
“this voice and this ability to reach an audience of people who are either running small businesses and find me relatable.”
Navigating the Challenges of Modern Job Markets
35:37 to 39:20
Understand the evolving job landscape and how to adapt in uncertain times.
“And it's not just about energy drains and energy vampires, it's people who will really build you up to be a better version of yourself.”
The Reality Behind Social Media Perception
39:21 to 41:31
Learn about the pressure of social media and the importance of authenticity.
“How do you sort of trigger that and it ignites the catalyst in people?”
Creating Compelling Content for Your Audience
41:32 to 42:00
Discover how to create engaging content that resonates with your audience.
“Because obviously you built a business via it, right?”
Creating Content That Resonates
42:00 to 43:19
Learn how to develop content that aligns with audience interests rather than just brand messaging.
“And if your brand is not visible in that sphere and that space, what you are missing out on is enormous.”
The Challenge of Authenticity in AI Content
43:20 to 45:51
Explore the pitfalls of relying on AI for content creation and the value of authentic communication.
“But you've got to have time and patience to do that.”
Using AI to Enhance Communication
45:52 to 47:53
Discover how to leverage AI to streamline your thoughts and improve communication without losing your voice.
“cheated i find when you've read it like i feel quite outraged almost because i'm like you think that I'm, it's not even like full for it, but it's like you can't be bothered.”
Preparing the Next Generation for Work
47:54 to 50:31
Discuss the balance of providing opportunities for children while instilling a strong work ethic.
“Speaking about you using your voice and wanting to inspire people, etc., have you thought about politics at all?”
The Transition of Family Business
50:32 to 54:09
Understand the dynamics of family business succession and the differing paths of family members.
“And I always thought if in starting my own business, well, I would be in control of that.”
The Reality of Running a Business Today
54:10 to 56:00
Gain insights into the current challenges small businesses face in today's economy.
“It's funny because, so the podcast was, it's really for either small business owners or people who are interested in small business.”
Challenges Faced by Entrepreneurs
56:00 to 56:39
Explore the various challenges faced by business owners today, including rising costs and lasting impacts of recent economic events.
“So every week she opens up with, you know, how's your week been?”
The Shifting Business Landscape
56:40 to 59:14
Discuss how businesses have had to adapt rapidly due to Brexit, the pandemic, and other economic pressures.
“It just forced an evolution really fast and businesses had to adapt and change for that.”
Representation in Business
59:15 to 1:01:21
Examine the necessity for diverse representation in business leadership and how perceptions of business are changing.
“We're not having that level of negativity for the end.”
Success Stories from the Den
1:01:22 to 1:04:05
Hear about memorable success stories from the podcast and how mentorship has played a role in their growth.
“got to stay not even up to date with the times, but ahead of the time because we film and you don't see it until sometimes 12, 18 months later.”
Regrets and Lessons Learned
1:04:06 to 1:06:05
Reflect on past investment opportunities missed and the valuable lessons learned from the experience.
“And their business celebrated their 80th year in business just last year.”
Behind the Scenes of Dragons' Den
1:06:06 to 1:09:59
Get insights into the dynamics of Dragons' Den and the misconceptions viewers may have about the dragons.
“They didn't choose me because they were in the health space.”
Understanding Tuca's Perspective
1:10:03 to 1:11:56
Explore how media edits can shape perceptions of public figures like Tuca.
“and people are really negative about him.”
Inspiring Young Entrepreneurs
1:11:56 to 1:12:16
Hear a heartwarming story about a young girl's entrepreneurial spirit inspired by her father.
“I should say that my daughter has just started watching Dragons then.”
Crafting and Personal Downtime
1:12:16 to 1:12:38
Sara discusses her crafting hobbies and the importance of downtime from work.
“I used to spend a quid on some sweets, break them down into smaller little sweet bags or whatever, sell them in the girls' toilets in the first break and make that pound into three pound.”
Crafting and Personal Downtime
1:12:41 to 1:13:37
Sara discusses her crafting hobbies and the importance of downtime from work.
“At the Home Depot, find power tools and tool sets starting at$50 to help tackle DIY projects, home updates, and more.”
Transcript
Automatic transcript. May contain errors.0:01This Labor Day at Lowe's. Get up to 45 % off select major appliances. Plus, deals on select materials and tools to keep the job moving. Right now, get a free DeWalt 20V Max battery 2-pack when you buy a select DeWalt 20V Max tool. At Lowe's, we have what you need to keep your job moving. Valid through 913. All supplies last. Selection varies by location. See Lowe's.com for more details.
0:30This episode is brought to you by Palmolive. Family time isn't just the big moments. It's weeknight dinners, sitting around the table, everyone talking all at once. So when the plates are empty and the sink is full, use Palmolive Ultra. Palmolive's most powerful formula removes up to 99.9 % of grease, leaving your dishes sparkling clean. And the new convenient pump makes cleaning even easier, so you can spend less time tackling dishes and more time together. Shop now at palmolive.com. Welcome to Jimmy's Jobs of the Future. I hope you had a superb break over the summer. We are back with a first for Jimmy's Jobs and that is our first dragon on the show, Sarah Davies, Queen of Crafting from the North East.
1:17She was a brilliant guest to have on this show, partly because I think she actually has changed the face of British business more than people perhaps give credit for. Prior to her joining Dragon's Den it had been seen as a very combative show, a kind of quite aggressive investor versus entrepreneur style side of things but as she talks about in this episode she did not want to do that, she went about it in a different way, she wasn't quite as dragon-y even though originally that's what the producers wanted her to be. So she has made it a much more kind of collaborative show in terms of the way that investors and entrepreneurs often work together and anyone that has raised capital or invested knows that that is the case.
1:58So it was brilliant to get her on today, talk about lots of different aspects of business and going forward and was also struck by how she said that it was the toughest time in 20 years of running a business. So plenty of food for thought for the politicians that listen to this show that are embarking on a new government. Thanks to LinkedIn for backing us on this episode. I'm a huge fan of the platform, spend quite a lot of time on it and one of the reasons is I get lots of lovely messages from you guys suggesting guests and so on. I received a particularly heartwarming one this week from a young lad who I had gone into their school just after I'd left Downing Street to talk about my experiences there.
2:43Anyway he messaged me today saying that he is going to be entering sixth form and is studying politics and business. So that was incredibly exciting to receive. On to today's episode. So welcome to Jimmy's Jobs of the Future. So exciting to have you on. I think you completely changed Dragon's Den when you went on. It was a real shift, like, because before it had been so, it felt more sort of confrontational and you brought like a level of empathy to it, which I don't think was sort of there really before. And in that way, I think because it's such an important business show for the country. Like you've kind of changed the face of business a bit.
3:25Can we have that quoted? It's a good job I was sitting down for two revelations like that, Jimmy. I mean, that is, that's quite the big, bold statement to make. And I'm just going to say now, we could just drop the mic now and have them walk back out of here. You've made my day. Well, I, I, I've always, you know, because I've been reading all about you and watching lots of your stuff over the last, and I do think that was a moment when the, when the show shifted and you gave it a sort of a fresh energy. And also you've become part of the furniture because prior to that, quite a lot of people were sort of, there was quite a high turnover, right?
3:56So what's really interesting for me is, yes, the chair that I was in was a kind of revolving, so two years. And I just thought that's how the show was. You know, Deborah and Peter were the kind of mainstays and then the rest of the chairs turned over every couple of years. So I went into it only expecting to do two years. And I think even my third year, I wasn't overthinking it. By the time we got to the sixth year, I was thinking, oh, maybe you think I'm doing something right if I keep getting invited back. And what I found really interesting is I knew that I wasn't quite what that show usually had.
4:34And I remember going through the interview process and being very acutely aware that I was very different to everything that show had on. And it's a bit like a job interview. going through the interview process I could have been anyone I wanted to be to get that job so I was thinking should I just go and be what I think they're expecting of me but the problem is if I'm that in the interview and then I get the job then when I sit in that chair I have to be the person I was in the interview and that's not me and so I made the kind of bold decision of no I'm going to go in the interview and I'm going to be myself and if myself is not right to get that job then it was never right for me and I need to make peace with that that might have been the biggest opportunity of my career, but I have to make peace that it wasn't the right move for me.
5:20And so I remember doing my screen test and of course the dragons always sit very formal. Yeah, yeah. Forward, fingers together, whatever it is, and they sit and face them forward. Whereas that's not me. I sit and I'm open body language, really can't move my arms about a lot. And so I was like that in the interview. And I remember Tuca looking at me as if to say, whoa she's a bit different mind and I remember afterwards the the executive producer she said to me she said we think you're great but you you're very nice and it we could just do with you being a bit more dragony and it really stuck with me and I remember having to do a piece to camera afterwards and I looked down the lens of the camera because I knew this was going to all of the senior execs at the BBC they're going to make their mind up on whether or not I got this job and I looked down the lens and I said I've been given the feedback that I'm just a bit nice for this show, but this is who I am and this is how I do business.
6:15And it's been really successful for me. And I think this is okay. And I think it's all right to show everybody that there's this other side to business. So if you give me the job, be well aware that this is the version of me you're getting. Like I'm not moldable. I'm not going to all of a sudden lose that niceness edge and become what you think you need. This is what you're getting. So be like, I've made peace with that and I kind of need you to. It took them like two months to decide. I kept thinking, oh my God, I've scared them off. But then actually when I did get the job, it meant that I sat in that chair and I felt like I'd been given permission to do business in that chair the way I did business, not the way that I'd seen 17 dragons before me do business.
6:56And how did you change your style over the course of the show? Or did the show change you at all? Yeah, it really did. And I think, you know, it's the whole imposter syndrome thing. and I spent the first few years, well, certainly the first few weeks of my first filming block, sitting there thinking, that's like Peter Jones down there and that's like Deborah Meadon and I have to sit here and pretend that I'm as good as they are. To these contestants coming in, you know, pitching their ideas, I've got to make out like, yeah, I would be as good a choice as these dragons when really, who's ever going to choose me when you could choose one of them?
7:34And I really struggled with that and I kept thinking I needed to try and be more like them to win the, especially I always call them the five dragon scraps. You know, when it's a good business and all five dragons go for it, then all of a sudden the tables turn and they're not pitching to us, we're pitching to them. Why you should choose us? I used to hate them because I used to think genuinely who would ever pick me when you could pick one of these other dragons? That was the Sarah thinking in year one. By the time I got five or six years in, I would sit there thinking, I am going to change the face of your business.
8:08I can see what I can do. And I know, in my Peter Jones, he hasn't got to go, I'm going to be able to do what you need. And I felt it in every fibre of my being. And because I had that self-belief, it started to ooze out of my total paw. And if you watch, you will see a very different Sarah. Purple spotty dress was me year one outfit. We have to wear the same outfit every episode. Don't ask. The purple spotty dress was my year one. The bright orange blazer was me year six. And you'll see it's me, but it's a more confident in her own skin version of me by the end of it. That's interesting. And how did your investing style change?
8:46What you look for? How did that alter? So what I've realised is what I'm looking for hasn't changed. Maybe some of the businesses I've said yes to has. and I think what I realise is you know it's not I'm not just making a business decision I probably sit in that chair with a bit of a different lens to what a lot of the other dragons do it's not just about making money for me every season I'd sit there in the den and commit about half a million pounds now if I wanted just the biggest return on investment I'd spend that half a million on my own business it's going to make me more money but it's not going to fill my cup up it's not going to give me the impact the opportunity to have a bigger impact.
9:31So what I used to do is I used to choose the entrepreneurs that I knew I would love to work with so that I wouldn't dread them ringing me up or asking if they could get time in my diary to come and go through the latest business strategy. I'd choose the ones where I'd be excited to work with them who I knew would really hang on my every word, really soak up every bit of knowledge and everything I could pass on to them and pick it up and run with it. And I would enjoy being a part of their journey. and I think that's the difference. It stopped being about the business and more being about the individual the further on I went.
10:04I was doing some chat GPT analysis of it and you have invested in the fourth most deals out of Dragons of all time. Is that right? And you've been on the shortest period. So I think that basically makes you the most active investor. So who, I was going to say, who's ahead of me? So it's Debra and Peter at the top, obviously. I mean, they've done 15 and 22 years, respectively exactly and then it was two connects and then you were just yeah exactly that's interesting yeah yeah oh good old chat gpt eh knows it's stuck doesn't it yeah um what's what's one of the favorite questions that you like to ask of entrepreneurs in the den um so one of the things that people feel uncomfortable answering I want to know if it's a product or service that you've got why might this not work or who is who is your biggest competitor and what I used to hate is the bs when you'd see a really great product and the thing is I'm not as worldly wide as some of the other dragons you know someone would come in with a bit of tech and I think that sounds amazing and then Stephen would pipe up and go he's three other companies doing exactly the same thing street's head well I've never heard of them You know, but he's a little bit more traveled than I am sometimes, right?
11:23Country pumpkin from the north, yeah. So I would always ask them, who's your biggest competitor? And I usually hate the naivety where someone would go, oh, there's nothing like this. There's nothing like this. Because I think, of course there is, right? Whatever problem your product or service is trying to solve, other people have been trying to solve that in the past. They may not have done it the same way, but they're still trying to solve it. That's the competition. So it's a little bit like me. So I made my millions. my first product was a tool called the Enveloper and it was a tool for folding handmade envelopes.
11:53Was there competition to it? Well, nobody else had invented an Enveloper or a tool for folding envelopes. That's why I had the patent on it, right? But you could make envelopes loads of other different ways, or you could just buy ready-made envelopes. That was my competition. So by leaning into that, I could explain to somebody why my product was better than the competition just saying there is no competition wouldn't help anyone so i always used to ask the entrepreneurs that in the den if they could because i was trying to get an insight into their mindset of do you really look at competition in a linear way like this or do you look at the whole rounded right what potentially are all of the barriers to me doing a lot of business here yeah that's quite a clever way of and do you think that so i think there's a sort of interesting contrast is it easier to be an entrepreneur now than it is 20 years ago than when you were starting because part of me thinks the competition is now fiercer than ever there will almost certainly be somebody doing your idea somewhere else in the world yeah um i don't know if i would say on one hand there is more competition but but then on more hand there's more tools now to help us than before.
13:09I think as a woman and as a young woman being an entrepreneur and wanting to build my own business, it is so much easier now than it was for me. And therefore it's my job to pave the way for the next generation of women to come and stand on my shoulders. And I felt that really acutely when I came into the den because I looked at Deborah Meaden and I would almost forget sometimes that I could sit in this den as an equal to the four other dragons sitting alongside me. But I was able to do that because of the 15 years of graft that she'd put in to make it that way. Yeah. She's worked hard to level the playing field so that those coming after her could benefit from the work that she'd done.
13:51And to me, that's a real feminist is able to do that. They don't do it for their own credit. They're doing it for the next generation. So, so yes, I don't know, certainly thinking as a woman in business, developing her own business, I think it's easier nowadays than what it was for me 20 years ago. Why do you think women don't raise money as much, right? Like all the sort of stats around venture capital and whatever, sort of 2 % going into female founded companies. Why is that? I think a lot of it is the natural characteristics that women portray, maybe more so than men. So if I bring it into my everyday life and business, right?
14:30So if I'm hiring for a job and I will have a woman come in for the job and a man come in and interview for the same job, right? I can be looking at a CV and that bloke might come in. And I'm generalising here, but it is quite the generalisation, right? That bloke can come in and maybe not have any of the skills that you need to do that job, but comes in full of confidence, ready to bang my door down and tell me he's the perfect candidate, right? I could have a woman come in that has all of the skills for that job, full of self-doubt, not believing in herself, frightened to put herself forward, suffering from imposter syndrome, you know, doesn't believe she can do it.
15:08And I think that's where, as women, we sometimes hold ourselves back. I see it in the den, just the male entrepreneurs coming in there exude so much more self-belief and self-confidence than the female ones. And it's quite often when women do exude these characteristics, they're knocked down for it. They're seen as overconfident or brash or lack of humility, whereas it's championed in men sometimes. And I think that's what we need to keep addressing and giving women the tools to be able to overcome that. When you're looking to hire, are you looking for different characteristics than when you're making an investment?
15:49100 percent 100 percent so um one thing i learned quite quickly on is that um i am a unique character and craiggy we couldn't cope with more than one of me in that business right so i know myers briggs i'm an enfp okay we can't cope with hiring more of me in the business i already threw out more ideas than what that business can ever cope with what i need is more people coming along with sweeping brushes behind us picking up the pieces, not more people creating more destruction and chaos like I am. So I need different skills to what I've got. Whereas when I'm looking to make an investment, I need people just like me with the passion, the vision, the drive, the determination that they are going to succeed, move hell or high water, no matter what, and also have the self awareness like I did to be able to surround themselves with other people who can help round out the skills that they don't have in the business.
16:42And what do you like to ask when hiring someone? So I am terrible when it comes to interviewing in that I don't really do interview prep because everything's on my gut. I will know within 10 minutes of somebody walking in that room whether or not they're right for this job. Yeah. LinkedIn is pretty amazing at helping you grow your small business. We cannot stop you from outgrowing your conference room. I'd like to be in there. It can help you sell, market and hire all in one place. It cannot help if that place is also where Justin keeps his juice maker. And while we can't decide how your team spends their lunch break, LinkedIn can help your small business efficiently grow so they can have lunch breaks.
17:34And I know that I'm not the best assessment of skills, I'm always assessing for cultural fit and whether I can work with them. So I would always, if it's a high level recruit, I would work with a recruiter. And then I'm making sure that I am only meeting people who already have the skills to do this job. I'm just checking for cultural fit. Or if it's a low level recruit, I'm making sure somebody else is responsible for checking they've got them skills because I'm not thorough and detailed enough to make sure they do have. And it also comes down to Meribian's theory. I use this theory so much in my everyday life.
18:09And I think it's because I've done 20 years in shopping TV and I got trained in this in detail. And Meribian's theory, for those listeners that aren't familiar with it, is that only 7 % of what someone hears are the physical words that come out of your mouth. Okay, 55 % is your body language and it's 33 % or whatever is your intonation, but only 7 % are the physical words. And so in an interview process, I'm listening to the communication that's going on in that room, which are not the physical words coming out of your mouth. I've got somebody else in that room assessing how good your answers are on that.
18:45What I'm looking at is how engaged you are, what your body language is telling me about how you feel being in my company. And then I'm also working really hard on the nonverbal communication that I'm giving you in that moment and to see how you react. I do exactly the same in the den. You just don't see it because I'm off camera. So quite often, while that person's being interviewed by another dragon, I'm making sure I'm still able to impart, you know, 55 % of my communication to that person while my mouth's not open. So I'm just making sure the eye contact I'm making, the little nods I'm giving them, you know, the little knowing, all of that.
19:21I'm building a rapport and a relationship with that person long before we even communicate. So that by the time they come to talk to me, you know, and I only get 20 % of the time to talk to that person, right? I'm communicating with them 100 % of the time. How long do the pitches take on average? Oh, could be in there a couple of hours. Good pitch, could be a couple of hours. And you see 12 to 14 minutes of it. Gosh, yeah. it's a lot they are long days yeah they are long exhausting days but also you want to make sure that that that fifth or sixth pitch of the day gets just as good a version of you as the first one did on the morning yeah so um so we call through a lot of harry bow that's that's the secret to it all how did being a dragon sort of change your life in what ways because you go from sort of being you know running a a business where lots of people in the local area might know you to sort of being a national star i think there's two sides of it there's the there's the celebrity in inverted commas side of it and then there's the um how it developed me as a business person and i think that if i tackle the second part first as a business person it every series i did just made me a better and better business person because it exposed me to more and more businesses So one of the things I think I've got going for me to made me successful as an entrepreneur is my growth mindset.
20:47Every day is a school day. Every conversation is a learning opportunity. So even though these businesses have asked me to invest in them because they want to learn from me, I go into every meeting knowing that I'm going to learn from them as well. And I'm either going to learn something about myself or something about their business that I can take into my business or into another business. So every season, you know, that's another dozen or so businesses I'm going to be exposed to that is great development opportunity for me. And so my career developed massively because I became a better leader, a better mentor, a better manager.
21:25So that's the kind of personal development I had through doing that. In terms of the celebrity side of it, and it was something I was really worried about because I'll be really honest. But I came back being like, oh my God, I'm in the running to be one of the dragons on dragons. Then this is amazing. And me husband's just a bit like, oh, why do you want to do that? Like, we don't need it in our life. We don't want to live a celebrity life. So why would you invite all of that, you know, invasion into our privacy if we don't need it? We don't need the money from it. We don't need the exposure. Like, why are we doing this?
22:03And I'm like, I just want to get involved in other businesses. And I love doing TV. You know, I'd done 15 years of QVC or whatever. I love doing TV. I wanted to do it on a bigger scale. I was like, obviously, I'm going to love doing this. So that was my husband, my mom. So it's right around the time that Cheryl Cole, can you remember Cheryl Cole did the X Factor here and then went to America and did it in America? Yeah, yeah. Got absolutely slated because they didn't understand her. And she was a proper Geordie, you know. And my mom was terrified. And so she just, she didn't want to invite all that negativity in.
22:35and then my dad, my dad was just terrified that what was the impact going to be on our family? You know, all of a sudden we were going to get all this media attention and the security that came with that. So he was really opposed to it. So I was like, oh, I'm trying to push water uphill with a fork here. There's none of the family are brought into this. And so it was really hard because everything I do, we kind of do as a unit, you know, and for me to be able to go and do Dragon's Den and thrive on Dragon's Den, I needed the support of the family. and so I really had to kind of bring them on that journey with me as it was.
23:07And how did you go about doing that? They sound really quite sceptical. They were really very sceptical and I think it was staying true to who I was and not letting the celebrity side go to my head. I mean, the biggest compliment people ever give me now is people who've known me all my life. You know, I'll bump into a teacher from school that I had or friends that I had at primary school or whatever and haven't seen me in years. And they'll spend a bit of time with me and they'll go, hey, you've never changed one bit. And I think that's the best thing. I don't want to change at all. I want to be the same Sarah.
23:41I just happen to have a job that now puts me on TV sometimes. Yeah. One of the things I found really great in the book, Six Minute Entrepreneur, was the chapter that you did on personal brand in terms of knowing yourself and just how you actually went and got an agency to kind of help you with it. I just thought it was a really, talk us through that. So my husband went mad. He's an accountant. And I remember we went through this process and it wasn't a cheap process. So what it was is I had a business that was commercializing people doing crafting. And I had the BBC putting me on TV as a businesswoman.
24:24And how on earth would I join the dots between the two so the business could benefit from the profile? and I didn't know how to do that. So I hired a company to work on my personal brand, really expensive. And they spent six months and they spent time interviewing my parents, my friends I'd been at school with, people that worked in the business with me, you know, other people that were involved in my life. And then they also did a lot of social listening to understand what the perception of me was in the market. Not, you know, like what my followers on Facebook thought about me, things like this.
24:59So not just what I perceived, but what the wider market perceived of me. And then they helped prepare this document, which told me who I was. And I read that document and it seemed so blatant obvious. Like every page of that document, yep, that's me. Yep, that's me. Yeah, that's totally me. And then Simon said, why on earth have we spent all this money for them to just tell us what we already know? That's a huge waste of money. But actually for me, I felt like it had given me permission to be who I was. So for example, I'm very Northern. As soon as I open my mouth, you can tell I'm very Northern, right?
25:37Whereas I would sometimes try and potentially veto against that. So if I'm ever talking about me mam, it's me mam. Whereas I'm very conscious that most of the people, even listening now, don't say me, ma 'am. They'd say my mum. And my worry is that people from the North are sometimes perceived as not being as intelligent, maybe, as the rest of the country. So I'm conscious that if I say me, ma 'am, I sound a bit common and I maybe don't sound as intelligent as the people who'd say my mum. So I would self-correct and say my mum. Well, that's not me at all. This document, one of the big phrases on it was Northern and proud.
26:15And I was like, yeah, I am. So then when I'd sit in the den and I'd be talking about me mam, I'd call her me mam. I wouldn't self-correct because I'm unapologetically me. And that is what helped me feel like it was okay to be me in a really public way. Yeah, because it's actually quite hard because I sat there and thought, well, I'll do the task. And, you know, I think I know who I am. And then actually when it comes to writing it down, it's like quite hard. And you put in there seven, which I was intrigued why you landed on seven. Because I basically got to five and was like, I'm really stoked.
26:51Well, you're going to have to remind me. Seven what? Seven traits, basically. Seven traits, yeah. That you have to kind of write down for it. So the task is, this week's task is to understand your personal brand. You may already have a clear understanding of what you think you are, and that's great. But the starting point is write down seven points that you think describe your personal brand. and I just yeah you couldn't get all the way to seven I couldn't get all the way to seven no I got five and was basically like and then I was thinking gosh maybe we should get a personal branding do you know best thing I ever did and interestingly seven years later I felt like I changed quite a bit from being on the den from having a public profile you know my life has changed quite radically so I went back to that agency and at first I was going to have them just do a bit of a polishing you know what's changed and actually when we got into it i said forget about that i don't want to be polished i want to start from scratch i want i want you to go right back i want you to re-interview everybody i want you to interview the people who are influential in my life now i want you to do more social listening now i don't want you just to polish what i'm telling you has changed i want you to really go out there and listen and just going through that process again was really cathartic and really helped me understand right i've done a good job in building this and my personal brand is arguably the thing that is the most valuable to me in my life now period but any business i'm involved in but my everything and and so i invest in it i work on it i develop it and i get experts in to help me do that it's really it's really interesting we were chatting earlier in the week about it and i was saying i was about to turn 40 and i'm trying to sort of like work out what's next and what my 30s have been brilliant right Like 10 years ago, I hadn't met my wife.
28:37And since then, we've met, married, had kids, had a great job at number 10, etc. My 30s have been brilliant. But how do you go about the sort of like thinking what's next? Because you've had quite a few chapters. You've stepped back from the den as well. We should say a little bit as well. How do you think about decades and where you're putting your time and energy? Okay, so for a start point, I don't think about them as decades or milestones like that, because that's when people seem to go into crisis mode. God, I'm coming up 40 or I'm coming up 50 or whatever, and the world's got to change. No, it's just evolving a little bit.
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29:13What I've found has really made a difference is always having a vision of where I want to get to. Okay, and I don't know, you know, people talk about manifestation. I don't know if I believe in manifestation from the woo-woo side of it, right? What I do believe is if you have a clear idea of where you want to get and you write it down and put all of your energy and focus into it, you measure against how are we working towards that, you are more likely to get there and achieve it. So from that point of view, I think manifestation is absolutely critical. And I always talk about having a bee hug, a big, hairy, audacious gaw.
29:51A lot of people, you know, I talk about that quite often and people go, what's a BHAG? A big, hairy, audacious goal. You have a view of exactly what you want to get. And then from there, you just break down. Well, if that's the BHAG, what are the steps I need to have in play? What are the milestones along the road that would all ladder up towards that? And then, I mean, that feels overwhelming, but it's that age old story of, well, how do you eat an elephant? One bite at a time, right? But if you don't know what elephant you're trying to eat, You don't know where you're heading towards it. So I've always been a fan of set a BHAG, have some milestones along the way.
30:27And my dad always instilled in me, if you reach for the stars, you might just get to the moon, right? Whereas if we only ever set out to reach the moon, we might not make it through the ozone layer, right? So have the big, hairy, audacious goal, have the passion, the vision, the drive to get there and know that what you are doing ladders up towards that goal and you'll be unstoppable. Yeah. um i think another word for manifesting is daydreaming yeah i think it is a problem actually with phones and that we have essentially like eliminated boredom in some ways oh my god yes and people just don't actually just sort of like i i know you've got quite into running as well i sometimes enjoy running without headphones because actually it's just a way to sort of like let your brain kind of wander and so on?
31:14So don't laugh at me, but I never, ever, ever run with headphones on. It's always just me and my thoughts. Also, if I'm on a long car journey, I won't have the radio on because I won't have the radio or any music because I relish that time to be with my thoughts and to think. The only time... So, for example, if I was down in Birmingham earlier this week, I spent the whole of the three-and-a-half-hour journey on the way there, preparing in my head, ready for the big day ahead. And then coming home, I give myself an hour of thinking and decompressing off the meetings. Then I'll put the radio on.
31:48Then I'll have some tunes because I want to switch off. But if, to me, if I'm using that as work time, I can't have it. I need to be focused. Yeah, I think that's so interesting. People think I'm weird when I admit it. Everyone's like, well, yeah, or I can't have music on in the background. You know, if I'm, if I'm working, if I'm doing a work from home, I can't have music on and so what's that what is the vision now what's what's the next sort of chapter what's i think um so you know 10 years ago i had this real focus on wanting to be to crafting what marybury was to cooking and actually i feel like i've achieved that in a big way you know that people think about crafting in our country now and people turn to me to to learn how to do this but what i have found since i've started doing the den especially is i now have i have this this voice and this ability to reach an audience of people who are either running small businesses and find me relatable.
32:48You know, I don't talk about how do we build a billion pound business. You know, I'm talking to the people who are working from the kitchen table and actually are just wanting to build something that can sustain their family, employ a couple of people in their village. These businesses are the backbone of our economy. And these people want want somebody to look up to, to learn from. And I'm realizing that that's a unique space that I can fulfill. And I'm all about stories. I've got a minute, hence the book, the six minute underbred with 52 stories. I've got a story. So many things have happened in my life and I just, I'm a sharer.
33:24And I think if I can share my stories with people so that if I've done something wrong, you can avoid doing it wrong. Or if I've done something right, I can tell you how I did it right so you can short track yeah short track shock i've made two words made a word up there two words fast track or shortcut to getting there faster than i than i've done it then i've done my job and and you know someone once taught me a rise and tide lifts all boats and i remember one of our the kids teachers at school they said um by making somebody else's light shine brighter you don't dim your own yeah so the more that the more that we can pass this around share it the more we create prosperity, the better everybody's going to be.
34:03So I'm very now, I think my BHAG now is very much fixated on how can I use the 20 years of business experience and knowledge I've got to help other people fast track to the same success that I've got. And also how can I make people feel good about that? So I remember when I was in my twenties and I mean, Dragon's Den was my, literally my favorite show. And I'd read every autobiography, every dragon that had been in the den. And I can't remember what they all said or what advice they all gave me but the one that always stuck with me was Duncan Bannertines because I read his book and I remember reading it thinking well there's no special about him he's not brains of Britain he hasn't had any opportunity in his life that anybody else wouldn't have he didn't grow up with a silver spoon in his mouth yet he has made a huge success and he's just driven really determined got all this ambition and if he can do it, there's absolutely no reason I can't do it as well because there's nothing he's got that I haven't.
35:03And I remember thinking my life ambition, one of the big ambitions was I wanted to write an autobiography like Duncan's so that other people would read mine and go, oh, she's not special. Is she not? There's literally nothing special about her. She's just had a really laser focus on what she can do and she's been so driven to get there. So if she can do it, hopefully it'll inspire other people to be able to do it because i think how you feel and your mindset is 99 % everything i agree with that how do you go about setting new b hags though right like what's you know you've achieved a couple of them in your career already how do you go about sort of thinking when you scale one mountain how do you pick the next okay so rome wasn't built in a day and also wasn't just built by one person okay and i'm a firm believer that you are a product of the people you surround yourself with, right?
35:56And it's not just about energy drains and energy vampires, it's people who will really build you up to be a better version of yourself. So I am really, really good with surrounding myself with people who challenge me on my thinking, push me to be better, you know, every day, won't tolerate inadequacy or, you know, laziness. And whether that's my husband, my family that are around us, the friends I surround myself with, They are always pushing and driving and inspiring me to be a better version. And these people, these are the people I'll talk to, to help me work through what's in my head. What I find is I am an extrovert.
36:35You know, I'm an ENFP and I'm very, very E in the ENFP, right? And so I have to talk things through. And even just, you know, talking this through with you on this podcast, I will come out of here with as much self-realisation as what other people will hearing about me, but I've got to talk it through. I've got to say it out loud. And every one of these conversations I have where somebody like you delves a little bit deeper into my psyche, I learn a bit more about myself. That's how I developed the BHAG. And then I'll chuck me running shoes on and I'll go and pound the roads and think it through till I come home and I need to talk it through with my husband and he'll help us, you know, just shape my thinking around it all.
37:12And with this kind of like voice that you have kind of created, built, what do you want to do with it in terms of changing the country, inspiring people?
37:28So, look, it's the elephant in the room, isn't it? Well, it's the elephant in every room. The landscape and technology is changing at such a fast pace. You know, the AI, everything that's moving on, the future of jobs is changing. The jobs, even now, you know, my kids are in year four and year seven at school. I don't even know by the time they get to university if there'll be any point in going to university. I don't know the jobs that they might aspire to want to do now might not even exist in five years time when they're getting there. Everything's going to change, right? They still need to be employed.
38:04They still need to earn a living. It's just not going to be in maybe the traditional way they know. What I do know is we're in control of our own destiny. You know, you hear so often now about all of the young people in unemployment. Well, are we teaching these people how to start their own business. Because if they apply for 100 jobs and get 100 rejections, right, yes, they can go and apply for the next 100, or they can take matters into their own hands and try and start their own business. And I think that's what I see I might be able to get involved with. So I think it's a really interesting point that it's harder than it's ever been to kind of get work experience, Saturday jobs, graduate jobs, like it's really tough out there.
38:45But But it is easier than ever before to start something, as we were saying just before. I'll give the example of two of the guys that are interning with us this summer. They started their own podcast. They came and interviewed me. And at the end of it, I was like, what are you guys doing this summer, right? You know, you can edit, you can click, like, you know, just come. And they've got that because of the initiative. And they did. And, you know, great. And they're making money as well. I just think it's so, and they just got out and just got started. I just worry sometimes that, particularly in social media age, that they're so worried about making mistakes and so on that people just don't venture out there, right?
39:26How do you sort of trigger that and it ignites the catalyst in people? So I think within entrepreneurs, one of the things that we are good at is we don't await perfection. You just kind of get going. What is it they say? You know, you jump out the plane and you build the parachute on the way down. I've probably got that saying completely wrong, but you'll have got the sentiment. Oh, yeah. And I think we just, the whole problem with social media is we get shown the Instagram, not the reality. Yeah. And so people keep thinking they've got to wait for this perfection before anything can happen. And then waiting becomes it never happening.
40:07Yeah. And that's the real downside. I think social media can be so powerful, can be such a way to transfer knowledge, but it can also mean that comparison is the thief of joy. You know, and you constantly compare and you always think, well, I'm never going to be like that. I'm never going to be good enough, so I'm not going to start. I really enjoyed your Insta versus reality post of the day where you were presenting at HSBC Awards in this very red, glamorous dress. I'm always, I'm not going to say what happened because I think people should check it out. When it split at the back, it was... That was 10 minutes.
40:42So I was in my room just coming down, ready to start presenting. And the makeup artist who'd done my makeup, she said, oh, don't wear the jacket, Sarah. That jumpsuit's incredible. Zips the jumpsuit up. As she got the zip to the top, the whole zip split. So just unzip it and zip it back up. She's like, it's not moving. So the only way we could get around it is to safety pin the back of the jumpsuit again and wear the jacket so nobody would ever know. But the problem is it's not reality. You know, all them people see a lovely, shiny, perfect version of me. And what I wanted to see is, yeah, anybody else might have had a complete meltdown 10 minutes before they went on stage and either refused to go on stage or have to go and get another outfit or whatever.
41:20And I was like, oh, it'll be all right. You know, nobody's ever going to know. And I thought, no, let's tell everybody. Because everybody needs to, you know, the show must go on. Life happens. How important do you think it is for businesses to kind of create content for all these channels, right? Because obviously you built a business via it, right? But it is a real skill set, as I've learned. But it's quite hard if you're running a business to know how to do that and so on. How important is it, do you think? I think it's monumentally important. We are a generation of content consumers. Whether we like it or not, that is the way we are.
42:02And if your brand is not visible in that sphere and that space, what you are missing out on is enormous. But what a lot of people, and I try and teach a lot of my investments this, what they are not seeing is they are creating content that suits the message they want to get out. They're not creating content that that audience wants to consume. so you know yes don't get me wrong i would love to make every other advert every other post on my instagram something promoting craft products that i am selling right and what i realize is people don't want to watch the instagram videos of the craft product i'm selling what they will do is watch me making toilet the insides of toilet rolls into something or reusing kitchen paper to make them into flowers, things that are free using stuff that you have around the house.
42:58That's what people are interested in. What I've taken is a long-term view on it. And I've thought, you know what? If I can get people interested in craft and using stuff that they have around the house and not spending any money and doing crafts, I could get millions of people interested in craft. In turn, a high proportion of those will get really into it and will go on to become my future customers. But that's a five to 10 year strategy. But you've got to have time and patience to do that. To do it. And what about sort of LinkedIn specifically? Because obviously you're a business leader and you've got an enormous amount of followers there.
43:33How do you think about using that platform differently? So do you know what's really fascinating for me about LinkedIn is I'm sick of just getting more and more drovel that AI is spat out. Right? And it is. And I'm not seeing what, you know, I would start and follow somebody because I think they have an interesting perspective on something, but I'm not seeing their perspective on it now. I'm seeing they've thought, oh, great, I can shortcut creating content. I'll just go and ask ChatGPT to write me five posts. And so they're not telling me what that person thinks. They're telling me what ChatGPT thinks based on what everybody's saying.
44:09So I'm just not interested in that anymore. And what I found really, I'm not saying that AI can't be great because I think it can absolutely be brilliant. But what I'm really interested in and the post of mine that did the best is when something's really had a profound impact on my thinking. And I've articulated that in a LinkedIn post. Now, what I've learned is I'm not the best at writing. I'm not quite dyslexic, but I'm not strong at being able to verbalize. problem with me is if I can say it in 10 words or I can say it in 100 I'm saying it in 100 right so for example that six minute entrepreneur book that you've been reading right I had to work with a ghost writer who she's not a ghost I tell everybody Alex Emmonsley wrote all of my books I explain the story to her she puts it into a concise because I wanted every lesson to be six minutes so I would give her 20 minutes of chat she'd have to get into six minutes of reading right and that's a skill that's what AI can help you with now so what I quite often do is if I want to communicate something to my audience, I will either speak it or write it and I'll just go hell for leather typing it, then I'll get AI to help me condense it.
45:17It's still my thinking, but it's helped me communicate in a way that's accessible to people. That to me is way more powerful than somebody who's just said, yeah, just spit me out the next bit of content. It's so funny because I think that's the big danger with it is that people are just writing more and more and there was a post this week from a founder who'd been into downing street and whatever and it was the first half of it was great and then the second half of it i was just like it's clearly just been written by ai and it's so infuriating to read and you also feel cheated i find when you've read it like i feel quite outraged almost because i'm like you think that I'm, it's not even like full for it, but it's like you can't be bothered.
46:05You think your time is more important than my time consuming the content. I don't know. Yeah. It's a kind of funny thing. I think you've hit the nail on the head really well there. What have you used AI for? What I like, what I do like to use it to do, which I find really helps me is to pull my thoughts into a really concise and condensed way. So I'm a huge lover of voice notes, right? And so I now spend a lot of time voice noting chat GPT. So I, you know, I was on a flight the other day, an eight hour flight, and I had several documents I had to pull together with my thoughts on something. So what I do is I open up a new chat and I'll say, and I'll tell it, right, I'm going to tell you all about this and I'm going to keep telling you little bits and pieces and I don't want you to do anything until I tell you I'm done, right?
47:00And then I'll go. So the other day I was doing a handover document on the last 10 years of development of our strategy in a certain area in the business. And it was about an hour of my thinking. And so all I did is I kept explaining it to Chattoob and I would just go, and then I'd go, oh, and then I forgot to tell you that this happened. And when I got to the end of telling everything, I went, right, now you know everything, please put that down in a concise document. And it output me the six page document that I could then send around as the board paper. That to me is the real value. It's all of my thinking.
47:33Someone once said to me with AI, you should do, let it do 80 % of the work. So you should do 10 % of the ideation journey. It does the 80 % admin in the middle, and then you do the 10 % humanizing. And in this case, you know, I did all of the downloading of the thoughts, but it helped me structure them thoughts in a way that I could effectively communicate them to other people. Yeah, makes a massive difference. Speaking about you using your voice and wanting to inspire people, etc., have you thought about politics at all? I don't think politics is ready for me. Shall I? Which is exactly why you should do it, probably.
48:13I don't think politics could cope with me. Do you know, I'm really good friends with the local mayor of the North East. Yes. And I think what, so I'm used to being the boss. So I'm used to being in control. And yes, I can lead and bring people on the journey with me. But at the end of the day, if they don't, they still have to come on the journey with me anyway, because I'm paying their wages. Yeah. It's how I've always operated. and what I don't like is the political maneuvering and all of the behind the scenes. That does not float my boat. I think you'd be a very good man though. And what are you, how are you sort of preparing your kids for the world of work?
48:58We touched on it earlier, but I bet it's something you get asked about a lot at the kind of school gates, et cetera. I think the thing that terrifies me is what I think makes me special and what's given me an edge is that, you know, I've had to work really hard for everything that I've got. You know, I didn't grow up from a position of privilege and that's made me really appreciate the value of money and how hard you have to work to get where you want to be and to have that dreamer manifestation mentality or whatever, but the work ethic to go and achieve it. And my kids won't struggle like I did, but that was what made me who I am and I'm worried that my kids aren't grown up in that environment how do I give them everything I want them to have but I don't want them to have it at the same time because I want them to have to work to earn it themselves and how are you going to do that?
49:56I don't know, I was hoping you might give me some insight I'll tell you what, I can share a story about it so my dad was a coal miner and his dad died when he was seven so he basically had to work all the way through his kind of childhood years and you know sort of paper rounds etc and he now he ends up becoming a conservative politician which is a bit of a twist in that story but he had always said to me when I was sort of young growing up he was like you know no son of mine is going to have to work etc and he's just going to focus on his studies etc anyway he did 180 degree term when I was about 15 he was like actually I think it'd be quite good for you to get a job much to his frustration i called my best friend and basically got a job pretty much straight away helping out the local golf club but i mean i look back at it now and i learned so much from it and yeah i think you know yeah getting to work i mean i worry less of those jobs that exist now actually um but i think yeah trying to try and instill in them the value of money etc is and hard work and it being theirs right and i mean i look at them so then nine and twelve at their age i've been working in our family business for several years you know i i grew up knowing that's just what we had to do we had to help out in the shop on a saturday morning and yes we got 50p or a couple of quid as i got a bit older but it was just it was what i was expected of you because it wasn't just to get the money it was it was what our family needed you know we couldn't afford all of the stuff that we needed.
51:32So we would have to muck in like that. My kids haven't got that opportunity. And I always thought if in starting my own business, well, I would be in control of that. Problem is the business was so big. I can't send my kids to help out in our warehouse. Our health and safety guy would have an absolute fealty. You know, I wouldn't. So it's, it's really hard to, how do I do that? And actually my sister's taken over our family business. And she said to me, I'll put them to work, send them in. And I think that's, that's absolutely what we need completely so what's the the family business versus the crafting business then what's okay so um my mom and her mom so my mom and my nana started a business 40 years ago now so they started the um a shop in our village a decorating store wallpaper and paint serving the trade and and the end consumers and they built that up over you know 20 odd years and it wasn't they hoped I might take over the family business and I was going to so I went off to university to study to learn about management so that I would know the kind of modern way of thinking and the modern techniques about whereas they were a little bit outdated with it then I started crafters companion as a bit of a side hustle from my university bedroom and then nine months later when I graduated crafters companion was bigger than we valley decorating center that had been gone for 25 years.
52:52So I was like, okay, so maybe I'm not doing that. So then I came back home, moved back after uni and continued to build Crafters Companion. And luckily for them, they had a spare, right? And I always joke and call my sister the spare or whatever. But interestingly, she had no interest. Whereas I wanted to go to university to learn business, to potentially take over the family business, she didn't. She wanted to move away, live away from home, have a corporate job, work in corporate life. And it wasn't until she decided she wanted to start a family that she realized actually it was going to be so difficult juggling family life and a career.
53:31So here was the family business. Maybe she would just come and learn and take over the family business. And that was 10 years ago. So whereas I hadn't done it then, and I always said to my mom and dad, you know, if you need to retire and you need me to take over the business, I will. And I'll just put a manager in. They didn't really want that. They wanted it to matter to someone. So Helen moved back 10 years ago, took over the family business. So she's been able to flex that around having a family. She's got two daughters as well now, and her husband has now come to work in the business too. So they run the business together.
54:01And so it's third generation family owned of my sister. It was 10 years ago and they've grown the business 15 fold. The 10 years that they've been, they've taken it online, really expanded multiple sites so she's got a different whereas i've got experience of building a business from scratch and investing in other businesses she's got the experience of buying out the family business and building you know continuing to build on something that's got a 30-year foundation but take it on to another another level and another generation and you two have just started a podcast together as well we have what have you learned from doing that um i've learned that we We are very different people and we don't always see the world through the same lens.
54:45It's funny because, so the podcast was, it's really for either small business owners or people who are interested in small business. A little bit like the people who watch and enjoy Dragon's Den aren't just the people who are running businesses. They're the people who are interested in business and want to learn more. That's our podcast. People who want to understand a little bit more about business. And so that's what we do and that's who we target at. and we've built a lovely community of small business owners who really support each other through that but every episode we record every week and every episode we sit down we start off by saying well what's happened in your week now obviously I have a lovely celebrity lifestyle and lots of fun things that I get to do and she's living more at the coalface and and the and the slightly less glamorous side let's just save business and um and she's I'm not going to say she's a negative Nelly because she's not, but I'm, I'm such a positive person.
55:41It's not a case that my cup is half full. Mine's overflown. Right. And then sometimes compared to me, our poor Helen is like, um, is now dinner cup, you know? So we joke about that every week. So, so every week, I mean, the economy is pretty tough right now. Running a small business, it is, I mean, I've been in business 20 years. I've never known anything like the situation we find ourselves in now. So every week she opens up with, you know, how's your week been? And it's either been pricing, increases from suppliers or their landlords doubling their rent or whatever it is. And so I'm like, oh, come on, get the violins out, pet.
56:15But she's trying to share how she's tackled this and what she's doing about it to give practical advice to people. And then I come sailing in with, well, I was at a conference speaking to a thousand entrepreneurs this week and I was talking about this, that and the other. And my suit bust, you know, so it's always a tale of two halves with us why do you think it is the toughest it's been in 20 years right what's going on i think it is a compounding number of things you know i think we had brexit and we started to feel the ramifications of that but we were still feeling the ramifications of that when the pandemic happened and then we all had to deal with the pandemic and the uncertainty and the you know But the world never went back to how it was before the pandemic.
57:03It just forced an evolution really fast and businesses had to adapt and change for that. And then after the pandemic, we had to kind of write what had been done in the pandemic in terms of, you know, if you look at what they're playing about with the BAT and the businesses that had the support for furlough, so many businesses that took out small business loans that they probably didn't need, but they were getting thrown at them and then were in loads of debt and having to cope with that. So you had the aftermath of all of that compounding again. And then, you know, the whole, the world economy post the pandemic has just been a shit show for want of a better word.
57:43And it's how we cope with that. And then the whole in our economy here and how the government is having to deal with us. You know, at the end of the day, we couldn't keep going into more and more you know, the government has had to lean into, there's an economic problem and we need to work hard to fix that. I would say this, but we are the backbone of the UK economy. And I heard a great saying from the head of the FSB last week, and he said, you know, we're seen as very much a niche within the economy. We're not the blummin' niche, we're the economic engine. We really are. But because these are small businesses and quite often lifestyle businesses, they're overlooked.
58:24And we just expect it. You know, if I look at our Helen's business, she employs what? 20 odd staff. And just the changes in national minimum wage last year, that was, she had to let go of two members of staff just to manage to keep the same level of cost of her staffing. And so how on earth do you lose 10 % of your workforce yet still have to maintain the same level of output, the same level of cost? And it's terrifying what businesses are having to go through. And what I find is on social media, you see the glamorized version of it quite often because nobody wants to read doom and gloom or, you know, everything's terrible at the moment.
59:05Yeah. So, but it's Instagram versus reality, you know, and we have to give that. And that's what we try and do a lot on the podcast is we paint the picture of reality and then tell everybody how the hell we're coping with it and hopefully give them little hints and tips on how they might be able to cope as well. Yeah. Yeah. No, it is. It is really tough. I don't feel we should finish. I feel we should finish. We're not having that level of negativity for the end. You've got to leave everybody come bouncing out of this podcast thinking I enjoyed listening to Sarah Daly's. Not that she was miserable at the end.
59:36Exactly. It's the worst it's ever been in 20 years. Oh, geez. Who do you think? Who would be a good kind of dragon? What should the next dragon? Because we're speaking after Tuca has kind of said he's stepping back as well. yeah but what do you think what could the den do i mean it's been quite interesting the rotating cast list they've had with gary neville and joe wicks and suzy mara i think has been particularly brilliant uh and emma greed as well um what do you what do you think should be next i just think business nowadays very different to the old school business that you had all them years ago and even you know it really it made me feel great what you said to me at the beginning of this podcast about you know I made people think differently about business I can remember even just getting ready for my first episode on the den you know I had to go and see a stylist and so we looked back at what the female dragons wore every year and I looked at them and I was like, well, I can't wear that.
1:00:39That's just so not who I am. And so I ended up with a high street, purple, spotty dress. And I was amazed the producers let me wear it. But I just think even that was changing the face of how we do business. Look at how Stephen Bartlett dresses in the den every year. You know what that is? But more people are turning up and doing business looking like me and Stephen that are turning up suited and booted like in the olden days. And I think you've got to see it to be it. So we need that panel of dragons to be representative of what business looks like in the UK in 2026. You know, it's got to stay not even up to date with the times, but ahead of the time because we film and you don't see it until sometimes 12, 18 months later.
1:01:31So it's got to be right at the cutting edge of what actually business looks like for people to relate to it. Yeah, yeah, definitely. It does feel like it is a long lag time sometimes between the recordings and so invested in a couple of super books was one of the ones that I kind of backed as an angel. Super books. Which was like, I mean, that was, again, Charlene and Simon, great couple. They were like, afterwards, they were like, yeah it's gone it's gone well like we'll need and i was like oh blimey and then i watched it and was like flipping heck that is that must be one of the most memorable ones i imagine it must be you know it's um i think they were brave to come in the den and do something very different to what anybody else had they made us an offer that it's almost impossible to refuse yeah you know from a commercial standpoint giving you one percent of my business for a quid how do you how How do you say no to that?
1:02:23And then what have they got now? They've got a panel of five dragons who are all on the hook for doing what they can to help that business develop. Yeah. Clever, really, when you think about it. What are some of your other favourite ones? Looking back. Oh, you see. I know. You ask me this. And then it's like, would you tell me who your favourite of the three kids are? You wouldn't dare do it. Like, you might have a favourite in your head, but you wouldn't dare say it out loud. I always joke. It depends which day. It's very much that. But I think the ones that have really stayed with me are the ones that are where I'm having an impact.
1:02:57So, for example, Maison Business, it was my second year in the den, they called Wilsow. And it was a third generation family business of printers and the printing industry was on decline. And so that third generation had come up with an idea to kind of reinvent the face of the business. And he puts seeds into paper. so pulps the paper and puts the seeds into it and then he paired up with an illustrator and a writer and wrote some children's books so the book would be about the carrot who got too big for his bed and then after you've read the book you cut off the back cover and you plant it and it will grow the main character from the book because that paper is infused with carrot seeds or it would be the you know the there was a one about lettuce or the herb heroes so it's you know it's a fantastic concept and it changed the face of that business.
1:03:48He pivoted as the third generation. And from me coming on board, you know, he's now doing business over in the States. I've taught him to sell on TV. He's quite a little QVC master he is. David Beckham buys their books and reads them to the kids. You know, he's taken the business recently over to Japan on a trade mission with UKDA. I mean, it's incredible to see. And their business celebrated their 80th year in business just last year. And, you know, the amazing party that was had was just incredible. But I just see and I think I have helped him as he's the one who's changed the face of the business, not me.
1:04:26I've just helped mentor him through that change. And I feel so proud to be a part of that business and to be a part of their journey. And I've had an impact on his family. And now he's got a little baby as well. And, you know, it's getting the fourth generation ready for taking this over. and I just, it feels really good to have done some good. And there were several businesses I've invested in where it's a very similar story to that, where that business is having a real impact. So the ones I would tell you about aren't the ones that have necessarily made me millions and made the most amount of money.
1:04:57It's the ones who've had the bigger impact. And what about the anti-portfolio? Are there any that you missed out on that you sort of look back and think, ah. You know, people always ask this. And I think in a series, you know, we see up to 100 businesses and there'll be maybe 12 that I make an offer on that I have to then go through due diligence and I do so much work on. So you forget about the 88 that you didn't invest in. And then it's not till sometimes the show comes out and I see them and I was like, oh, I forgot about that one. Oh yeah, they were awesome. And quite often it's not the ones that I didn't invest in.
1:05:33It's the ones that I made an offer on and they didn't pick me. Those are the times when I get really annoyed, like really annoyed. Like there's a, there's a company local to us. When they came in the den, they were called Super U. But on some feedback from Peter Jones, they rebranded to Real, R-H-E-A-L, Real and it's Green's Superfoods, right? And they're a local company to us in the, in the Northeast. And I mean, their business is probably knocking on worth over a hundred million now. And, you know, when they came in the den, they were worth about a million. And what they didn't, I made an offer.
1:06:07They didn't choose me because they were in the health space. they chose Tej Levani, which I could totally understand. But it's not that I'm kicking myself because I made an offer and I offered at the Ascombe price and I was the first one in to offer, but I wasn't the best dragon for them. So do you know what? I've just enjoyed watching their story from the sidelines. Well, that's good. That's a more positive end. There we are. Brilliant. So, ladies, thanks very much for coming on Jury's Jobs in the Future. We've got a few quick fires for you just to get you used to politics, which I definitely think you should do.
1:06:40I'm just going to ignore that trumpet and crawl back under my little rucky I'll keep saying it the world of politics is not ready for Sarah Davies what's your favourite takeaway? I do like a bit of Chinese Chinese yeah my husband's a fish and chip boy but greasy what was your favourite dance on Strictly? I don't talk about Strictly at all okay controversial probably my Argentine tango And the reason I say controversial is it's the one I got knocked out on. Oh. So the ones that I was the top of the leaderboard for were my foxtrot and my tango. I love a ballroom dance. Argentine tango is not ballroom, but I just love the chemistry.
1:07:24I love it. It was so technical. I love that Aliash was having to learn it at the same time as me because he wasn't an Argentine. You know, he's a ballroom expert. And the couple that taught us Argentine tango, they were amazing. Honestly, it was one of the best weeks of my life learning that dance. but then it was also one of the worst weeks because I got knocked out on that one. Yeah, bittersweet. Yeah. What car do you drive? I drive an electric Audi. An electric Audi. Very proud. I went fully electric two years ago. Oh, did you? Yes. How have you found it? I've gone electric as well. So I get huge range anxiety when I have to go long distances and I'm all right.
1:08:02So for example, I can go to Birmingham in my electric car comfortably now because I've worked out on a full charge. If I change the setting so that I'm not at 80%, I'm at 100%, full charge can get me to the NEC. They've got a fast charger. I can pull in for 20 minutes, get it boomed right back up, and then I'm all right around Birmingham. Then I'll call at the NEC, knock back up again and go back. But if I'm going somewhere new, I'm really nervous to take my electric car because I think, what if I don't manage to find a fast charger? And what if I don't have enough time to stop and charge before we meet and then I run late?
1:08:29And all the anxiety, it's just another thing to have to worry about. Oh, OK. You don't sound that convinced. No, but you know, 99 % of the time when I'm driving around, it's brilliant. Brilliant for dotting around the doors, brilliant for journeys I know. Just the only time it throws me is when I go on a new journey with it. I can learn a new route. When did you last feel scared? So I'm a bit embarrassed to admit this. I'm 42 years old and I'm still frightened of the dark. So actually, quite regularly. So like, I'm away from home tonight, so I'll be staying in the hotel room. so I will leave the bathroom light on so I've got a bit of light in there or I'll leave the telly on on mute all night.
1:09:09Right, okay. Didn't expect that. You still answered it. But what was the first thing you did for money? So obviously I worked in the shop, my mum and dad's shop, but they didn't really pay me much. When I was 15, I remember, I used to chalk on, which is scoring. I used to, really in cricket, they say chalk on. So I used to be the scorer for our local first team and I used to do it. It would be seven hours on a Saturday afternoon and all the players would have to give us 50p. So that was£5.50 I would get. Seven hours of score on a Saturday afternoon. I did get a husband out of it though, so it went all right.
1:09:48What do people get wrong about Dragons, Dan? What do people get wrong about Dragons? Or about the Dragons? I do think that when you watch the show, So like Tuca gets a bit of a bad rep. You know, you go on Twitter or whatever it's called these days and people are really negative about him. And I think you're only seeing the edited version of what he's saying. The problem with Tuca is, I mean, Craig, if I can say it in 10 words, I can say it in 100, he'll say it in 500, right? He goes round the houses to explain something. So it all gets cut out in the edit. So what you are seeing is not the wonderful, kind, loving, caring Tuca that I've seen, that I've seen, offering all of this advice to this entrepreneur, you're just seeing them cut to the reason why he said he's out and then he's off.
1:10:33And so I think that you haven't seen the full experience of what I get to see sitting in one of those chairs. And then you form opinions based on the dragons or even the pictures based on the little bit that you get to see, which is the bit that was TV worthy. Yeah, yeah, yeah. I would definitely put you at opposite ends of the dragon scale, actually. um what would be your favorite craft thing to do on a wet sunday afternoon haven't got wi-fi so um the business crafter's companion is paper craft primarily card making so for me it's a bit of a busman's holiday whenever i do that so if i'm wanting to do a craft to wind down it's got to be not that yeah not anything at all connected to work so like i took up crochet again a few years ago and I remember macrame if I do a little bit of macrame it's got to be something that's got you've got to be focused enough that I've got to be in the moment doing it yeah but it's also got to be enough of a switch off so it can't just be mind-numbing because then actually I'm just doing it like knitting for me the same stitch over and over and over again which means I stop concentrating on it and I start focusing on other stuff whereas if I'm crocheting a little thing I'm following a pattern so I can only ever let my mind wander for 20-30 seconds because then I've got to be counting following the next bit of the pattern.
1:11:53Well thank you very much for coming on Jimmy's Jobs of the Future. I should say that my daughter has just started watching Dragons then. She's six and it is it really is a it's inspiring she has lots of sort of business ideas largely revolving around selling sweets it must be said. That's a good idea that's where I made money at first I I used to go and buy this on the way to the bus stand on a morning. I used to go up the shop. I used to spend a quid on some sweets, break them down into smaller little sweet bags or whatever, sell them in the girls' toilets in the first break and make that pound into three pound.
1:12:25So I think she's onto something. She's onto something. But I think it's great that she gets to see you as a younger woman business leader and doing it. It's so inspiring. So thanks very much for coming on Jimmy's Jobs in the Future. Well, I thoroughly enjoyed it. What a cracking conversation it's been. Fall is the perfect time to refresh and reorganize your space. At the Home Depot, find power tools and tool sets starting at$50 to help tackle DIY projects, home updates, and more. Whether you're drilling brackets to support new shelving or sharpening your hedge trimmer blade with an angle grinder, the Home Depot has the tools you need to check projects off your list.
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1:13:37Learn more at americanexpress.com slash business dash platinum. Hello. Look what TJ Maxx dragged in. The Devil Wears Prada 2 is now streaming on Disney Plus and Hulu. We are digital. We are downloadable. We are streamable. The fashion event of the year is certified fresh. Pull yourself together. We have work to do. Critics say it's smart and witty and the perfect sequel. That's all. Get runway ready for The Devil Wears Prada 2 on Disney Plus and Hulu. Rated PG-13. Thank you.
From the publisher
Sara Davies on Changing Dragon’s Den, Building a Personal Brand, and Why Small Business Is Tougher Than Ever
Jimmy welcomes Sara Davies as the first “Dragon” guest on Jimmy’s Jobs of the Future, discussing how she brought a more empathetic, collaborative approach to Dragon’s Den by refusing to be “more dragon-y” and staying true to herself.
Sara explains how her confidence grew over six years on the show, how her investing prioritizes working with entrepreneurs and impact over pure returns, and the questions she asks founders about why an idea might not work and who their real competitors are.
She contrasts hiring versus investing criteria, emphasizing cultural fit, non-verbal communication, and surrounding yourself with complementary skills. Sara also shares her personal branding process, her approach to BHAGs and thinking time, and how she uses AI to condense her own ideas rather than generate generic posts.
She also covers content strategy, the challenges facing small businesses amid Brexit, the pandemic, and economic pressures, and highlights memorable Den deals and lessons.
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