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Masters of Scale - Episode Summary: AI + You | 4 Ways to Scale Your Personal Growth
Podcast Overview Podcast Title: Masters of Scale Host: Reid Hoffman Description: A platform where iconic business leaders share strategies that have facilitated the growth of their companies. The series includes conversations about triumphs and challenges, aimed at providing insights for anyone aspiring to grow their business.
Episode Description In the second part of a three-part series on AI and personal growth, the episode discusses how AI can amplify individual skills and relationships. Featured guests include experts like Fei-Fei Li from Stanford HAI, Mustafa Suleyman from Inflection, and artist Holly Herndon. The episode emphasizes four actionable ways AI can enhance personal growth, leadership, and collaboration.
Key Themes and Discussions Introduction to Personal Scale
- Definition of Personal Scale: Amplifying one's skill set, efficiency, and human relationships.
- AI's Role: Transformative potential for human amplification, emphasizing a human plus AI model rather than a replacement.
Four Ways AI Can Accelerate Personal Scale
- Offer a New, Unique Perspective
- Guest: Mustafa Suleiman (Co-founder of DeepMind)
- Discussion: Insights from AlphaGo's gameplay, showcasing how AI can introduce innovative strategies and perspectives that enhance human understanding and decision-making.
- Key Moment: AlphaGo's unexpected but brilliant move that redefined strategies in Go.
- Ignite a Collaborative Workflow
- Guest: Elon Lee (Game Designer)
- Discussion: Integration of AI in creative workflows enhances idea generation and problem-solving. AI is seen as a supportive tool that aids in refining thoughts and ideas rather than replacing human creativity.
- Key Moment: Describing AI as a research buddy that helps refine complex ideas and prompts critical thinking.
- Strengthen Human Connections
- Guest: Mustafa Suleiman
- Discussion: AI can foster emotional intelligence and improve interpersonal communication. It can assist in having difficult conversations by offering alternative viewpoints and emotional support.
- Key Moment: The introduction of Pi, a personal intelligence model that enhances human interaction rather than detracting from it.
- Propel You Toward Your North Star
- Guest: Fei-Fei Li (Stanford University)
- Discussion: AI can help individuals and organizations achieve their goals and "North Stars," particularly in fields like education and healthcare.
- Key Moment: The development of ImageNet and its impact on advancements in visual intelligence and machine learning.
Conclusion
- The episode concludes with a reinforcement of the potential of AI to reshape personal development and collaboration.
- Emphasis on human agency in using AI as a powerful tool for personal and professional growth.
Key Takeaways
- AI is not just a technological advancement but a tool for personal enhancement and collaboration.
- Building strong human relationships and communication through AI is vital.
- Embracing AI can lead to innovative thinking and problem-solving strategies.
- The intersection of human creativity and AI can lead to significant breakthroughs in various fields.
Additional Resources
- Listen to the Episode: [Masters of Scale](https://mastersofscale.com)
- Subscribe to the Newsletter: [Masters of Scale Newsletter](https://mastersofscale.com/subscribe)
By exploring these themes, listeners are encouraged to rethink their approach to work and personal growth in the context of a rapidly evolving technological landscape.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00Scaling a business in the US can feel like a maze. Each state has its own payroll, benefits, and compliance rules, pulling your focus away from growth, which is why founders use Deal. Deal is the professional employer organization, or PEO, that gives you a dedicated HR expert, plus Fortune 500-level benefits for your team. The National Association of PEOs says businesses can grow twice as fast if they use one. So, if you're scaling, make it simple with Deal. Go to deel.com. slash MOS and get up to three months free. If you're in private capital, you understand that your next great deal starts with who you know.
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1:19The voice is a kind of communal organ. You learn through mimicry. We learn through language. We learn through technique. It's in this really interesting gray zone where it's kind of inside the body and outside of the body. It belongs to you, but also it belongs to the community that you come from. That's why it's such a great inflection point for discussion around AI. That's Holly Herndon. Holly is a musician and artist known for pushing the boundaries of technology's role in art. I've always been really fascinated by what I can do with a computer to make my voice do more than my physical body will allow me.
2:02Can a computer help me sing forever or sing pitches that I can't physically accomplish? During the COVID lockdowns, Holly had ample time to pursue this curiosity. She began recording her voice to build a vast vocal catalog. She fed that data set into an AI model she named Holly Plus. Holly Plus is really an art project that's an experiment in open sourcing and decentralizing a digital twin of myself. When Holly Plus sings, she is nearly indistinguishable from Holly.
2:41Like any vocalist, Holly is most comfortable singing within a certain range and style, but Holly Plus is boundless. Holly adapted this model into a vocal instrument. She invited creatives around the world to use Holly Plus. I have a version that sounds like my natural singing voice that is a real-time instrument that people can just pick up a microphone and sing through me. I certainly wouldn't call myself a singer. But with the power of Holly Plus, I can channel Holly's talent. Let's play around with it. Sweet Caroline, ba-ba-ba. Now, let's feed that through Holly Plus and hear how it sounds.
3:23Sweet Caroline, ba-ba-ba. AI's impact on creativity isn't just skills-based. It can also give you the confidence to take bolder creative swings. I feel liberated to allow her to sing things that I don't know if I would feel comfortable singing myself. It's almost like my cringe factor has been lifted. I'm from East Tennessee, so Dolly Parton is kind of like the queen of my region. It would be too intimidating to try to sing something that she wrote. It's holy. But I would allow Holly Plus to do it.
4:16Jolene, Jolene, Jolene. Please don't take him even though he can't. To Holly's surprise, AI has scaled her entire creative process. It completely has rewired my brain. Sometimes I look at the world and I see prompts. I think AI is really allowing me to make the kind of art that I want to make now that wasn't possible before.
5:09Jolie. That's why I believe that AI's potential for human amplification is an unprecedented opportunity for personal scale. Well, we can talk about AI. We can talk about AI. When most people think about AI, they think about killer robots. Things are changing every couple of months. AI is at an infection point. It is a switch. It's like we have power tools now. And we'll just keep figuring it out. Unlock a whole different approach. Generative AI is the most excited I've been about anything in software since the internet. It's definitely a super exciting time to be in this space. All of these things are possible.
5:49Let's try to figure out whether this is actually useful or not. The tech just shouldn't replace human beings. Is it the worst thing in the world, or is it the greatest thing in the world?
6:00This is Masters of Scale.
6:11I'm Reid Hoffman, co-founder of LinkedIn, partner at Greylock, and your host. And I believe that AI's potential for human amplification is an unprecedented opportunity for personal scale. Anyone committed to embracing the infinite learner's mindset will benefit from the exploration of personal scale. By personal scale, I mean the amplification of you as an individual or a business leader. While your business may grow and succeed around you, personal scale is all about broadening your skill set, becoming more efficient, and strengthening your human relationships. Normally, on Masters of Scale, we dissect the story of an iconic entrepreneur to prove a theory of scale.
6:55But as we continue our series, AI and You, we're bringing you something a little different. We'll hear from an array of experts who have played a major role in scaling AI over the past decade. Their experiences with AI provide a perfect lens for any leader, even in an industry far from the hot core of tech trailblazers. While many entrepreneurs are excited to discover how AI can fuel their business's scale, some of the most exciting potential for AI comes from human amplification. No longer should the conversation center around human or AI. It should be human plus AI. With the emergence of this profound new power tool, you'll uncover countless ways that AI can scale your ability as a leader, co-worker, collaborator, and friend.
7:49So here are four ways to accelerate your personal scale with AI. The first way AI can accelerate your personal scale offer you a new, unique perspective. Offer you a new, unique perspective. Let's begin by hearing from the co-founder of DeepMind, Mustafa Suleiman. In 2015, DeepMind began training its AI models to learn and play the notoriously difficult strategy game, Go. Go's one of the hardest and most complex games that has one of the most simple rule sets imaginable. It's a 19 by 19 board of black and white stones. you just take turns with your opponent of placing stones down on the board and when you surround one of your opponent's stones or a couple of your stones of an opponent you remove them from the board and the idea is to kind of conquer territory the game dates back four and a half thousand years the total possible configurations of the board is 10 to the power of 170 this has more atoms than they're in the observable universe.
8:59What would it take for a computer to master this game? The goal was to try to design a system, in this case AlphaGo, that could learn strategies of effective behavior by interacting with a simulator of the Go environment. So initially it took the top 200 ,000 games from expert players that had been recorded over the centuries and used that to kind of bootstrap its performance. To illustrate the model's ability, Mustafa and his team decided to take AlphaGo to a hub of Go's fan base, South Korea. The match would be held over five days and live streamed to the internet. I had never seen that many cameras all flash at the same time.
9:46It was wild. I think it was watched live by 100 million people. That's roughly around the same viewership as the Super Bowl. AlphaGo would take on Lee Seidol, the Tom Brady of the Go world. Lee Seidol was a league above anyone that AlphaGo had ever played. So we genuinely didn't know if it was going to be successful. And I remember a lot of worries in the team about whether there would be bugs or there would be other issues or weaknesses in the model. So there was genuine concern. The stakes couldn't be any higher. Finally, day one of the match arrived. We took over an entire hotel for the week and we set up a live match room where one of our team members was implementing the moves that AlphaGo proposed.
10:38And Lisa Doll was sort of sitting there playing on the other side of it. And it was just incredibly tense. You could really slice through the atmosphere with a butter knife. AlphaGo took game one of five. As both players began to settle into the series, AlphaGo did something that took everyone by surprise. We got a sense that something unique was happening when we saw the commentator's reaction to move 37, which really was just a remarkable move. That's a very surprising move. I thought it was a mistake. There might be the first mistake, kind of clear mistake that White made. AlphaGo placed a stone to enact what's known as a high fifth line shoulder hit.
11:32To many experts, this move is ill-advised and goes against common practice. I mean, the commentator thought that it was a mistake. No human player would ever play such a move. And it confused Lee Sedol so much that he actually took a 15, 20 minute break and walked away to collect his thoughts. We thought, okay, this was the bug that we were anticipating. The model's limitations were seemingly on show. Mustafa and his team slumped down into their seats. AlphaGo revealed that there was a one in 10 ,000 probability that a human player would have made that move. Slowly, the mood in the room began to shift as Lee Seidol evaluated the board.
12:17It turned out to be the historic move that was genius creativity of AlphaGo. Move 37 proved to be the turning point in the series. AlphaGo used it to take control of the board. That was just an incredible rollercoaster of emotion. This shook Lee Seidol's confidence and things only got worse for Lee from that point on. AlphaGo had the ability to think 50 to 60 moves ahead, helping the model to win game two. Soon, AlphaGo snatched games three and five, beating Lee Seidol and making waves throughout the AI world. Not only did Google donate the$1 million winnings to charity, but AlphaGo's deft game strategy proved to have a long-lasting impact.
13:04Lots of other experts got to see AlphaGo's games and study them. They reported that it actually advanced their understanding of the game enormously and opened up new insights that they could then develop themselves. Go players around the world went on to study AlphaGo, sparking events like PearGo, where experts partnered with AlphaGo to showcase the potential for AI-generated strategy in other complex fields. DeepMind also developed a teaching tool which used the model's own analysis of Go positions. This shows that AlphaGo's victory didn't spark a replacement of human Go experts. It helped them to improve.
13:47I believe that AIs can teach us new knowledge. And that quest to discover new insights, new strategies, new techniques, new scientific knowledge, new technologies. I think the combination of human and machine is actually to this day still the strongest combo. A major aspect of your personal scale is the ability to grow and learn. AI can introduce you to unique perspectives and strategies that can revolutionize the way you lead and develop new skills. Imagine for a moment the immense potential for AI to amplify your own work and leadership. The key to amplification is that you're still in the driver's seat.
14:32This working relationship will be wholly on your terms. When you want a creative sounding board for new strategies or perspectives, AI will be there for you. Now for the second way that AI can accelerate your personal scale. Ignite a collaborative workflow. Ignite a collaborative workflow. Any leader could benefit from a creative teammate that travels with them wherever they go, from brainstorming on a walk to sifting through spreadsheets late at night. One entrepreneur that has successfully integrated AI into his workflow is Elon Lee. Elon is a renowned game designer and co-creator of the popular card game Exploding Kittens.
15:18I use AI three to four times a day at this point. When designing packaging and branding for a new game, Elon has found AI to be an essential teammate. I ask it, I need three sentences where when you're done reading them, here are the emotions you feel. And here's a title. And what kind of artwork does this evoke? And here's a picture of what a target game shelf looks like. Show me art that's going to stand out from this. Even if Elon isn't always impressed with AI's ideas, is, he still sees it as a valuable part of the process. It's a research buddy for me, where it's not ever going to give me the right answer.
15:59It's going to help me focus my thinking to hit that formula exactly as I need to hit it. The realistic approach to using AI is knowing that it isn't going to do your work for you and solve all of your problems. It's a tool best suited to amplify or streamline the work you're already doing. For Elon, any help to condense and simplify complex ideas is often helpful. I will feed in all of the instructions, like six pages of instructions and say, show me this in one page. Let's go. And it's really good at that. One of the things I do to limber up is I'll go write these instructions as a sonic or as like a rap song.
16:41Do you do any of that? Absolutely. So my favorite one is just rhyming couplets. I'm not looking to make it rhyme, obviously, but the word choice to get to a rhyme often reveals words that I never would have thought of. Yep. I'll write an argument and I'll say, give me the counter argument. How would people critique this point of view to make sure that I'm paying attention? One of my favorite examples of AI, if I supply a sentence from game instructions, I'll say, draw five cards. You can play any one of them. And I'll say, tell me all the different ways this can be misinterpreted. And it'll spit out these incredible lists.
17:21Can I look at my cards? Can I hold them in my hand? Can I show them to another player? What if I draw more than five? What if I draw less than five? And I'm just like, right. I missed all this. I said, draw five cards. I took for granted. Keep them secret. And to have that revealed is so lovely. AI can help shine a light on the limitations of your thinking. Leaders are often busy putting out fires and navigating multiple projects, so the ability to ask AI, what am I missing here, is extremely valuable. Elon hasn't started his journey with AI by mindlessly delegating tasks. No, he's being creative and agile, bouncing ideas off the models, and testing the prompt less traveled.
18:02If you enter this new exciting chapter with half the enthusiasm and zeal of Elon, I think you'll find yourself making many surprising discoveries along the way. While AI is primed to impact your personal scale professionally, it's equally important to discover how this new technology can impact us interpersonally, making humans even more human. We'll dive into that after the break, so stick around. Real leaders don't back down when the stakes are high. They innovate, they push forward, and then they take the stage at the Masters of Scale Summit. Join us in San Francisco, October 7th to 9th, to hear from the CEO of the New York Times, scientists using cutting-edge technology to find cures, the leader of crypto powerhouse Coinbase, a retired four-star general, and many, many more.
18:56Apply now at mastersofscale.com slash apply25. That's mastersofscale.com slash apply25.
19:31aws.amazon.com slash activate and start building. Expanding your business in the U.S. can feel like a maze. Every state has its own payroll, benefits, and compliance rules, which can pull your focus away from growth. That's why founders use Deal. Deal is the professional employer organization, or PEO, that gives you a dedicated HR expert plus Fortune 500 level benefits for your team. The National Association of PEOs says businesses can grow twice as fast if they use one. So if you're scaling, make it simple with Deal. Go to deel.com slash mos and get up to three months free. We're back with four ways to accelerate your personal scale with AI.
20:22To see exclusive clips from my interview with some of our AI thought leaders featured in this episode, head to the Master to Scale YouTube channel.
20:32Before the break, we heard how AI can accelerate your personal scale by offering new, unique perspectives and amplifying your productivity as a collaborative teammate. But now it's time to navigate how AI can help us reframe our goals and how we see ourselves as humans. The third way AI can accelerate your personal scale. Strengthen your human connections.
21:02While some people fear that AI could weaken human connection, I firmly believe that AI actually has the potential to strengthen it. Someone who shares this belief is Mustafa Suleiman. We've designed Pi, which by the way stands for personal intelligence, to be really sensitive and kind and supportive. Pi is a model that Mustafa and I have built together at Inflection AI. Our thesis was, what makes for great conversation? So Pi needed to be very respectful, very patient, very kind, always curious. Rather than focus on AI that amplifies our IQ, we were more interested in amplifying the user's EQ, meaning emotional intelligence.
21:50It's not just going to be about directions or getting factual information. It's about venting your frustrations. It's about asking a stupid question that you're sort of too embarrassed to ask a friend or a colleague. Or it's going to be sharing in a quiet, private moment when you sort of want to reflect.
22:14yeah and one of the ways that i put a different lens is the goal of pi is not to take a lot of time and distract you from human beings the goal of pi is to help you in your interactions with human beings so if you're like i have this difficult discussion with a friend and you start talking to pi it's not oh just talk to me and i'll make you feel totally better and you can ignore your friends like no let me help you kind of like how you engage with your friend and understand each other and have a great conversation as part of the design ethos. Earlier in the episode, Elon Lee talked about AI's ability to shine a light on the questions he's not asking himself.
22:51Similarly, Pi is able to help voice alternative viewpoints in a difficult conversation that you might be glossing over or struggling to comprehend. In addition to being a companion for a healthy conversation, Pi is also going to serve many use cases to make your life more productive and efficient. Without the daily rigmarole of administrative tasks, you'll suddenly find yourself with extra free time. It'll be a question for you as to how you want to spend that time. I hope that it means that it will free us up to spend more time with our kids and our friends and our family and our loved ones. Equally, it could be that you now have more time to pursue your hobbies and your passions and your new learning interests, Or it might be that you're trying to upskill yourself to change jobs, switch careers, move cities.
23:40Each of those things will be something that your personal AI can help you with too. Many envisage a technology-led future with even more daily screen time than today. However, the power of AI points towards the opposite. If you trust AI to complete tasks on your behalf, you'll uncover more time to nurture relationships and advance your personal scale. As we consider AI's impact on human connection, I wanted to talk to an entrepreneur who has discovered firsthand the incredible power of AI to bring people together. The Christmas before last, I was back in the UK with my granddad, who was 96 years old.
24:20That's Dan Scarfe, the CEO of X-Ray Glass. And like most 96-year-olds, had unfortunately lost most of his hearing. My granddad was surrounded by his family, just sat there vacant, staring around. He had the most sophisticated hearing aids on the planet. But unfortunately, you reach a certain point where they just stopped working. Dan noticed that his grandfather was fully present and engaged while watching TV with the subtitles on. And I had this epiphany. Why can't we combine real-time subtitles with augmented reality and create life subtitles? When Dan returned home from Christmas, he built an app that collected countless real-time AI transcription services into one place.
25:06He then partnered with augmented reality hardware manufacturers to sync his transcription app to wearable glasses. In real time, users could look around the room and see subtitles floating alongside the person they're speaking to. I can pin these subtitles in 3D space, lock them next to the person that I'm talking to, and I can then move my head about and the subtitles stay locked. So it's full spatial computing. When the product launched to the public, its impact was immediate. We unfortunately broke the application for a couple of hours a few weeks ago, and we got panicked emails from users saying, it's broken, I can't leave the house.
25:46And that's when you know that you're onto something. You also might be wondering if Dan's grandfather uses x-ray glasses too. He does. It's transformed his life. He's able to listen to podcasts for the first time in five years. He's been able to go and have a conversation at a restaurant for the first time in a decade. Things that you and I might take for granted, which are really quite transformational for other people. There are infinite possibilities for AI to reshape our world. Even if we just consider large language models, this singular form of AI can transform everything from scholarly work to sales, marketing, finance, and law.
26:29Groundbreaking evolution doesn't happen at the moment of technological discovery. It's how we use that technology that's most impactful. To direct these transformations, humans must communicate, relate, and coordinate, harnessing our collective imagination to make the seemingly impossible possible.
26:53Now for the fourth way AI can accelerate your personal scale. Propel you toward your North Star.
Read the full transcript
27:06We can use machine learning AI techniques to really help clinical researchers to search for drugs or create drugs that can cure cancer. That's a huge North Star. That's Fei-Fei Li. Fei-Fei is a professor in the computer science department at Stanford University and co-director of the Stanford Human-Centered AI Institute. Just as every business has their own mission, every individual has their own goal and moonshot aspirations, they're North Star. AI is increasingly making many people's North Star one step closer to reality. Another North Star is superpowering learning. This is a technology that can superpower students anywhere in the world to learn and actually help our educators to empower the teaching and learning process.
28:01These are all potential human-centered ways of using AI to reach either your own North Star or a collective North Star. While AI has the potential to help you achieve your goals across any field or discipline, Fei-Fei's own interest was firmly rooted in technology itself. As a student, Fei-Fei became fixated on a couple of mind-bending questions surrounding visual intelligence. Loosely, visual intelligence refers to the ability to tell objects apart like a house from a cloud. What is visual intelligence? How do you define it? Those questions really, really piqued my interest. To navigate the parameters of visual intelligence, Fei-Fei began to experiment in machine learning.
28:48In the early days of machine learning, we were experimenting with different models on object recognition where you use probabilistic statistical models to try to describe, say, a cat or a chair by identifying relevant parts, whether it's ears, tails. But it became very difficult to do. Just because humans see ears and tails doesn't necessarily mean machines have the same way of putting together those pixels.
29:24This was the problem that Fei Fei was trying to solve. Her North Star crystallized, gifting machines the power of human-like visual intelligence. Soon, she experienced a revelation. I was one day thinking, wait a minute, developmental psychologists have kind of showed us that kids experience the world in a much bigger scale than what our models are seeing. Our models are seeing hundreds and thousands of pictures, but our kids are spending years and years experiencing the world in a continuous way visually. And not to mention, there is also about a billion years of evolution from the day that a single cell or some form of preliminary life happened on Earth to who we are.
30:14Fei Fei decided to feed her models more data than anyone could fathom. In the past, Fei Fei or a fellow researcher had to manually take photos of various shapes and objects, upload them into the computer, and label their defining features. But fortunately for Fei Fei, she began this data collection in 2006 during the surging popularity of the internet. Suddenly, you have the world's information at your fingertip. We downloaded so many images across the internet and spent three years to curate a data set of 50 million images across 22 ,000 categories. Fei-Fei named this data set ImageNet. It quickly became the biggest archive of photographed objects in the world.
30:59In 2009, Fei-Fei published a paper on their progress to very little fanfare. Fei-Fei believed that this data set would be integral in the study of visual intelligence. but she struggled to gain any attention. That North Star might not even be accepted by others yet, but you identify it and you really go after it. To showcase ImageNet's importance to the global research community, Fei-Fei decided to let anyone use the dataset for their own experimentation. The best way to energize in our world is open source. You make this invaluable resource available and invite everybody to participate in a benchmark test.
31:44This benchmark test became the inaugural ImageNet Challenge in 2010, a competition where researchers and scientists around the world use the ImageNet to train models and illustrate their AI's capabilities to recognize images. For example, the models would be tested to see if they could distinguish between the image of a cat or a microwave. If it labeled the image correctly half of the time, the error rate was 50%. By the third year of the competition, the challenge began to generate more interest. It was during the competition of 2012 that Fei-Fei received a phone call from one of her students who was attending the competition in Italy.
32:23My students notified me saying, there's a result that is really surprising. Deep down, Fei-Fei knew that something special was happening. I bought a last-minute airplane ticket to fly to Florence, Italy. I ended up squeezing the middle seat.
32:47However uncomfortable she'd be on the 13-hour flight to Florence, Feifei didn't want to miss out on seeing a major breakthrough towards her North Star. After landing, Feifei headed straight from the airport to the auditorium. I met Alex Krzyzewski, who is a very, very shy and talented research scientist, and announced the result. It cut the error rate by half or something compared to previous year. Using a neural network algorithm, Alex Krzyzewski and his model AlexNet achieved an error rate of 15.3%, which was more than 10.8 percentage points lower than that of the runner-up. An error rate of this size meant that the pursuit of a computer visualization was suddenly years ahead of what experts predicted.
33:38I had no doubt it was a very historical moment, even though the rest of the world was still not aware of that. There's a certain beauty, obviously, to having that Christianing rebirth result at one of the ground zeroes of the Renaissance. That's true. So it has a certain historical echo. AlexNet's success made massive strides toward Feifei's North Star. Just five years after AlexNet's victory in Italy, the lowest error rate has dropped to below 3%, surpassing human performance. Every leader should take note of Feifei's dogged pursuit of her own North Star. AI could be the rocket fuel needed to achieve your most daunting mission.
34:26The further you are in achieving your wildest goals, the greater your personal scale. Whether it be Holly +, X-Ray Glass, AlphaGo, or ImageNet, AI's use cases are wildly diverse. There's never been a better time to embrace innovative technology while making strides alongside your personal scale journey. As the dictum goes, we become what we behold. We shape our tools, and then our tools shape us.
34:58With easy access to these amplification tools, the playing field is more level than ever before. So take advantage.
35:09I'm Reid Hoffman. Thanks for listening.
35:15This is Emily Worden, Capital One business customer and owner of Emily Worden Designs, a bespoke fine jewelry store that quickly gained buzz after opening its doors in Richmond, Virginia. My customer base grew exponentially once we had a storefront. We had one engagement ring case at the time, and we had lines out the door every weekend. As her storefront continued to have record sales, Emily knew it was time to up-level production. We normally just purchase diamonds in very small batches or per order. So we wanted to invest in not just one or two pieces, but a collection of natural diamonds. Emily knew creating a collection would be a big investment, but with the help of her Capital One business card, she was ready to bet on herself and bet big.
36:02It was about$40 ,000,$45 ,000 all in up front. Having the Capital One card was definitely reassuring to be able to make such a large investment purchase and of course to get the cash back that came with it. To learn more, go to capitalone.com slash business cards. The business world moves fast. And you don't have time to wait for your AI to turn into ROI. Because any business can use AI. The real breakthrough is how you use it. IBM helps you turn AI into more than potential. It helps you turn it into smarter ways of working and ultimately scaling. Let's create smarter business. IBM. Masters of Scale is a Wait What original.
36:45Our executive producer is Chris McLeod. Our producers are Chris Gauthier, Adam Skuse, Alex Morris. Tucker Lagersky, and Masha Makotunina. Our editor-at-large is Bob Safian. Our music director is Ryan Holiday. Original music and sound design by Eduardo Rivera, Ryan Holiday, Hayes Holiday, and Nate Kinsella. Audio editing by Keith J. Nelson, Stephen Davies, Stephen Wells, Andrew Nault, and Liam Jenkins. Mixing and mastering by Aaron Bastinelli and Brian Pugh. Our CEO and chairman of the board is Jeff Berman. Masters of Scale was created by June Cohen and Darren Triff. Special thanks to Jodine Dorsey, Alfonso Bravo, Tim Cronin, Erica Flynn, Sarah Tartar, Kitty Blazing, Mariel Kurekker, Chinime Ezequena, Colin Howarth, Brandon Klein, Samio Puta, Kelsey Saison, Luisa Velez, Nikki Williams, and Justin Winslow.
37:44Visit masterthscale.com to find the transcript for this episode and to subscribe to our email newsletter.
From the publisher
In part two of our 3-part series on AI + You, we offer an actionable playbook on how AI can help us scale ourselves personally. Personal scale is all about broadening your skill set and strengthening your human relationships. To guide you, host Reid Hoffman speaks to Stanford HAI’s Fei-Fei Li, Inflection’s Mustafa Suleyman, tech-centric artist Holly Herndon and more AI pioneers. You’ll discover how AI can amplify your ability as a leader, coworker, collaborator and friend.
Read a transcript of this episode: https://mastersofscale.com/
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