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14 episodes
Retail Disrupted
by Natalie Berg · English
Learn from the leaders and disruptors shaping the future of retail. Hosted by retail analyst Natalie Berg, Retail Disrupted is a weekly podcast unpacking the biggest trends in retail and e-commerce. We explore how technology is reshaping the industry, how consumer expectations are evolving, and what brands need to do to stay relevant. From agentic AI and reimagined stores to social commerce, the resale revolution and on-demand delivery, we examine all the forces transforming how people shop. Each episode offers practical insights, sharp analysis, and big-picture thinking to help you navigate the evolving retail sector with confidence. Based in London, designed for a global audience. Signal Award Winner (2026): Gold for Thought Leadership.
Latest episodes
All episodes
Why Retailers Will Be Ignored By AI If Their Data Is Wrong
AI will “ignore” retailers whose inventory/availability data is wrong, because AI-driven discovery and delivery promises depend on accurate, dynamic stock information across channels and stores.
12 Nov 2026 · 13m · 7 chaptersInside Direct Selling: Community, Trust and Social Commerce
Direct selling and direct-to-consumer retail in an AI and social-commerce era, focusing on trust, community commerce, and regulation.
4 Nov 2026 · 28m · 13 chaptersWhat Every Retailer Should Know About Accessible Shopping | Mark Webb
Accessible shopping and disability representation in retail, arguing that disabled people (20–25% of the UK population) are underrepresented in advertising/TV and excluded from stores through poor…
28 Oct 2026 · 34m · 13 chaptersInside Manhattan Exchange: Supply Chains Get an AI Upgrade
Recap of Manhattan Associates’ Manhattan Exchange (filmed in Milan) on agentic AI in retail supply chains—how AI is being “unleashed” into real operations with guardrails, plus examples across…
22 Oct 2026 · 17m · 11 chapters
Why Your Store is a Marketing Channel | Jack Stratten
Physical stores must be treated as marketing channels because most shoppers arrive already engaged with brands online; stores should create “surprise and delight,” look compelling for content…
15 Oct 2026 · 19m · 9 chapters
The Body Shop at 50: CEO Mike Jatania on the Comeback Plan
Mike Jatania, CEO/chairman of The Body Shop, discusses the brand’s 50th-anniversary comeback plan and how to win new customers amid beauty disruption.
6 Oct 2026 · 35m · 19 chapters
How a £40 TikTok Order Turned Into £10K a Week in Wholesale
How Malik Butchers (Wolverhampton halal butcher) used TikTok content and TikTok Shop to turn a small £40 TikTok order into £10K/week wholesale, including UK-wide shipping of fresh meat.
25 Sep 2026 · 10m · 5 chapters
How Cheeky Wipes Built a Daily TikTok Live Strategy
Cheeky Wipes’ founder Helen Rankin explains how the reusable hygiene brand uses daily TikTok live shopping to answer product questions, build community, and drive sales (including incremental sales…
22 Sep 2026 · 7m · 3 chapters
How TikTok Drives People Back to Shops
TikTok’s “discovery commerce” and live shopping are driving visits and incremental sales for UK physical retailers, especially independent shops and restaurants, by bridging entertainment and…
17 Sep 2026 · 20m · 10 chapters
Kraft Heinz Europe's Chief Growth Officer on the Power of Partnerships
Kraft Heinz’s European & Pacific developed markets growth strategy, focused on partnerships, omnichannel shopper behavior, AI-enabled product/creative development, and “agentic” conversational…
10 Sep 2026 · 16m · 9 chapters
Inside Diageo's Digital Strategy: AI, Amazon Discovery & 15-Minute Delivery
Diageo’s omnichannel digital strategy for alcohol—using AI for “inference” and brand discovery (especially via Amazon), shifting from keyword SEO to occasion-based AEO/GEO, and leveraging quick…
1 Sep 2026 · 17m · 10 chapters
Kingfisher's Group Digital Director: AI Is Bigger Disruption Than E-Commerce & Mobile
Kingfisher’s omnichannel approach to e-commerce and retail media, and how AI (via Google) will change shopping—especially the advice and project-preparation experience online, not just transaction…
30 Jul 2026 · 18m · 9 chapters
The Trust Crash: Why Consumers Don't Believe Brands Anymore
Consumer trust in retail is collapsing as audiences become more critical and fragmented across brands, media, influencers, and AI-driven experiences.
28 Jul 2026 · 32m · 12 chapters
Why This Luxury Founder Tells Customers NOT to Buy – Marc-Antoine Barrois Strategy Briefing
Luxury retail as emotional, memorable “souvenir” experiences that resist efficiency and pushy selling; art and architecture as infrastructure; “IRL is better” anti-social-media activation; even…
24 Jul 2026 · 35m · 15 chaptersWe use cookies.They keep VO running smoothly and help us improve it. Privacy policy