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13 episodes
Retail Remix
by Retail TouchPoints · English
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
Latest episodes
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Inside True Religion’s Next Era of Growth
True Religion’s CEO Michael Buckley updates Retail Remix on why the brand’s growth is sustainable and outlines plans for “next era” expansion across product, omnichannel distribution, marketing, and…
9 Nov 2026 · 21m · 8 chaptersWhat Foot Traffic Reveals About Today’s Value-Conscious Consumer
How foot-traffic data shows value-conscious “treasure hunt” shopping amid inflation, with trading down, more visits, shorter dwell time, and category winners for holidays.
2 Nov 2026 · 28m · 16 chaptersBuilding Customer Relationships in the Age of AI: Klaviyo Chief Product Officer Elias Torres
How brands should maintain direct customer relationships as shopping shifts to AI “front doors” (ChatGPT, Gemini, Perplexity), and how Klaviyo’s AI agents help manage customer data and proactive…
26 Oct 2026 · 28m · 9 chaptersDeep Dive: Turning the Catalog Into a Living Sales Channel
How wholesale product catalogs should evolve from static PDFs/print into “living” catalogs connected to real product data, enabling current prices, stock, and in-catalog ordering plus analytics.
8 Oct 2026 · 20m · 8 chaptersDeep Dive: Preparing Store Associates for the AI-Powered Shopper
How retailers should prepare store associates for AI-influenced shoppers, focusing on what associates need in real time (availability, price/policy, product info) and how AI tools should surface that…
24 Sep 2026 · 20m · 10 chaptersThe Trends Reshaping Retail Advertising with Advertising Week’s Ruth Mortimer
Retail advertising trends for 2026, led by Advertising Week’s Ruth Mortimer—creator economy + commerce media, AI/agentic search/GEO, personalization based on “need states,” longer holiday funnels,…
21 Sep 2026 · 23m · 11 chaptersDeep Dive: Why You Should be Paying Closer Attention to your Sizing Approach (Hint: it's Not GLP-1s)
Why retailers should focus on modernizing apparel sizing and demand planning; the episode argues sizing mistakes drive major stockout/overstock costs and margin erosion, and that GLP-1 weight-loss…
17 Sep 2026 · 24m · 10 chaptersFrom 75 Stores to 3,500: Inside My Better Batch’s Retail Growth
Founder Lindsay Hancock explains how My Better Batch grew a premium cookie-mix brand from 75 stores to 3,500+ retail locations, emphasizing retail-first strategy, shelf differentiation, and rapid…
14 Sep 2026 · 34m · 14 chaptersFrom Startup to NYSE: Once Upon a Farm’s Mission-Driven Growth
Once Upon a Farm’s mission-driven growth, including its NYSE IPO, how it balances mission and margin, how it addresses inflation/affordability, and how its cooler program reshapes retail for…
24 Aug 2026 · 23m · 12 chaptersFrom Fiber Maxxing to GLP-1: The Vitamin Shoppe CEO Sharon Leite on Wellness Retail’s Biggest Trends
Sharon Leidy, CEO of The Vitamin Shop, discusses viral wellness trends reshaping supplement retail: TikTok-driven “fiber maxxing,” rising liver health interest, and how GLP-1 uptake changes shoppers’…
17 Aug 2026 · 21m · 11 chaptersWhy the Best Subscription Brands Make It Easy to Leave
Subscription acquisition is down (6.23% in 2019 to just over 3%), not because people hate subscriptions, but because they’re more selective and need ongoing value.
10 Aug 2026 · 24m · 10 chaptersHow AI Could Level the Playing Field for Independent Grocers
Breeze AI founder Tal Zlatnitsky argues AI can help independent and regional grocers compete with national chains by preserving “intimacy” and letting grocers own the AI-driven customer relationship.
3 Aug 2026 · 23m · 11 chaptersInside Instacart’s Billion-Dollar Growth Flywheel with CCO Ryan Hamburger
Instacart’s growth flywheel—how marketplace, enterprise technology (Storefront Pro), and advertising compound—plus AI’s role in shopping and store operations, and what grocery shoppers’ trust needs…
27 Jul 2026 · 22m · 10 chaptersWe use cookies.They keep VO running smoothly and help us improve it. Privacy policy