#2306 Polsia: AI Agent + Zero Employees = $10M Run Rate

27 May 2026 · 15 chapters

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In short

Pulsia (AI “agent” that builds and manages startups) hits ~$10M annual run rate with “zero employees,” while facing criticism about churn, “AI slop,” and misuse (spam, bypassing limits, weaponized memory/skills). The founder argues churn is expected for a novel autonomous product and emphasizes cost reduction, better engineering output, and safer marketing/email guardrails.

Guests

Paulsia founder (solo builder turned C-corp; previously built “Company OS”; raised a $1M pre-seed in 2025, then a $30M round). Interviewer is a tech podcaster who grills him on revenue, churn, and product quality.

Key claims

~$10M run rate; month-1 churn ~50% (month-2 ~another ~50%); pricing $50/month is being reduced with freemium; agentic engineering was producing “spaghetti” code, now being modularized; AI onboarding is “magic” (researches, tweets, creates email, URL, landing page, then builds MVP in trial). Email/spam: low complaints due to relevance, per-recipient limits (e.g., one email/day/person), unsubscribe, and stricter rules; memory/skills were removed after abuse.

Notable examples

users bypassed “two emails/day” via custom skills; agents exploited cross-user memory/skill libraries and domain-based email sending; Pulsia.com/live shows only cold-email subject lines/directions; Meta UGC ads compliance work; Entropic API costs reached ~$1M/month (up to ~$1.5M), prompting routing to cheaper models and GPU/infrastructure partners (Sapium, Black Cell, Anchor Browser, Agent Mail).

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

Understanding Pulsia's Business Model

0:45 to 4:50

Exploration of Pulsia's financial model, including run rates and revenue streams.

“You'll understand how this company works and how the future of zero human companies could look.”

Churn Rates and Customer Retention

4:50 to 7:45

Discussion on the high churn rate in Pulsia's user base and strategies for improvement.

“And now they can decide to maybe use a product that's more fitted to them.”

Enhancements Needed for Pulsia

7:45 to 10:08

Identifying key improvements needed in Pulsia's offerings and technology.

“It's trying to educate people in building things, right?”

Critique of AI-Generated Websites

10:08 to 14:01

Debating the quality of websites created by AI and addressing concerns of cookie-cutter designs.

“What do you think, or what do you say to people who say that the site creates slop?”

Building Businesses on the Pulsia Platform

14:01 to 17:45

Explore the challenges entrepreneurs face with revenue generation on the Pulsia platform.

“It all looks the same when I use Claude.”

Marketplace Features and Showcasing Success

17:45 to 21:37

Discuss the potential for a marketplace feature to showcase successful businesses built on Pulsia.

“So it's like, I think that people expecting AI to magically make businesses just work is a fantasy and something I'm trying to sell, right?”

The Origin of AI Slop and Naming Journey

21:37 to 24:57

Learn about the creative process behind the name 'Pulsia' and its implications.

“Why is your name spelled backwards, AI Slop?”

Navigating Infrastructure Costs and Partnerships

24:57 to 28:00

Insights into managing high infrastructure costs and the partnerships formed to support Pulsia.

“because my customers don't care when i meet customers that's they don't even mention it they don't even they don't mention the design that people say the design is too childish it It looks bad.”

Building the Infrastructure for Agents

28:00 to 31:00

Learn about the partnerships and infrastructure essential for running AI agents effectively.

“What's this company that you're doing that's doing the infrastructure and helping you save money?”

Navigating the Challenges of Email Communication

31:00 to 34:20

Explore how email limitations led to unexpected innovations and challenges for the platform.

“But when I saw this, I was like, okay, whatever, let's move on.”
Show all 15 chapters

Maintaining Email Reputation and Outreach Strategy

36:28 to 42:00

Understand the strategies employed to maintain a good domain reputation amidst email outreach.

“So sometimes like, they ping me and I'm like, yeah, I respond.”

The Evolution of UGC Ads and Revenue Models

42:01 to 44:24

Learn how UGC ads are reshaping marketing strategies and revenue streams.

“It's like anytime there's a rule that says we cannot do one thing, we'll comply, right?”

Navigating Financial Transparency and Security

44:25 to 47:51

Explore the importance of financial transparency and security in startups.

“either essentially it's a lot related to like setting up a company and then using tasks to do actions, right?”

The Role of AI in Business Operations

47:52 to 51:44

Discover how AI is revolutionizing business operations and customer interactions.

“the Pulsia Twitter account to tweet it out.”

Inspiring a New Generation of Founders

51:45 to 54:31

Understand the vision of enabling everyone to become a founder in the AI era.

“But if I stay, if the marketing story is good, if the product is good, if like I stay, I use, I AI Max, the company, I think I have a chance of building something that's very powerful here.”
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Transcript

Automatic transcript. May contain errors.

0:00This guy and his agent built a company that does 10 million run rate. Pulsia is a company that will give you an AI agent that will build and manage your startup. What I'm trying to sell is like autonomous tool to build any idea you have. But there are controversies. People are saying that you have a big churn. What do you say to people who say that the site creates slop? Why is your name spelled AI slop backwards? It's a learning process. We heard loud and clear. We're trying to make the right thing. Still, I think his mission is admirable. Here in Silicon Valley, everyone's a founder, everyone's a tech founder.

0:32And then you go to the 99 % and they don't have access to that. They can't even inspire to that. They just see that on TV and they see that in the news. What Paulsia does is give them access to tools that can enable them to be a founder. I spent about an hour grilling him and he responded to every one of my tough questions. Let's get into it. You'll understand how this company works and how the future of zero human companies could look. Presented by Zapier, the AI automation company. What's your annual revenue right now? 10 million run rate. Okay. What do you say to people who say it's not annual recurring revenue?

1:06It's a run rate. You took your last 30 days, you multiplied it by 12. The people who are signing up are not really recurring. I mean, so to be clear, like there's a lot of different revenue streams on Pulseio. There's like a base subscription. Then there's like people buying add-ons, you know, like they may be buying ads, running ads that are like, recurring every day. They may be buying more tasks, either one-off or through subscription. They are buying custom domains that are yearly renewed, et cetera, et cetera. And so all those cash flows are all hitting false year bank account. And the idea with a run rate is that you take the past 30 days of revenue, either if you're recurring or you take one-off payments and you look at the last 30 days and you analyze it that's why that's why entropic for example also talks about an annual run rate and not recurring because they have subscriptions but they also have revenue coming from one-off like api consumption but then that volume is then annualized but i guess the big concern is that people are saying that you have a big churn do you what's the churn uh i mean the churn is like around 50 % on month one, which is, you know, I think for an autonomous product that like people, you know, use and, you know, so different people have different expectations on what it does.

2:41I think it's not the worst in the world. I think obviously it's like a novelty. So some people try it and then they decide not to stick. I think what I see most is that like people that like have, the less technical you are, the more you love a product like this right because usually you're not technical you have another job and then now this lets you try to become a founder right uh which is something very beautiful right it's like you know here in silicon valley everyone's a founder everyone's a tech founder everyone knows technology everyone's raising trying to trying to be able to raise capital or seed run or pre-seed round and then you go to the 99 percent and like you know they don't they don't have access to that they don't they can't even inspire to that they just see that on TV and they see that in the news.

3:27And so what Pulsia does is give them access to tools that can enable them to be a founder by having an AI that autonomously does things for them, sends them an email every day, that believes in their idea, that helps them navigate what it means to build a company. And so yeah, some people sign up and decide to churn because they're like, oh, I don't know, I didn't like the experience and some people stick. I think that's any product. And of course, I want to bring that better over time. I'm trying to introduce lower pricing because I think$50 is expensive for a lot of people. So trying to bring that down.

4:01I want to do a freemium experience where you can actually experience Borsia building for you in a free experience. And so all of this, to me, is a way to educate more people about what agentic AI is, which is something that's going to take over the world, that's going to be heavily used by the nos, the people who know, like you and me. And you're saying, I want to bring this down to more people. So they have an AI-based business, a business that's run with AI. When you say it's 48 % churn, there's a, who is it? A user on Twitter called NotOnKetamine that did this big report on Pulsia. They said it's 48 % a month.

4:41Does that mean month number two also has a 48 % drop-off and month number three also? So month two last time I checked was also, yeah. I don't know how they go the numbers though, but anyways. uh yeah month last time i checked was like was another 50 percent uh i i don't have enough data to and since the product launched pretty recently there's not a ton of depth in the data and since i also get those big spikes of users who try the product when i do those uh twitter uh marketing stunts which you we met at the first one and now it's the second one and they work really well you get a lot of people to just try the product right and some people stick some people don't stick you know I think that retention it's like I don't think it's horrible I think that like it's actually not bad for a product like this that's so novel honestly the product works but it doesn't work well enough for my taste and like and to me there's so much stuff that could be better the engineering agent should be much better at building products because if you let an engineering agent just vibe code its way into building something complex it's gonna it's gonna be hard at one point for it to navigate the code base and so working a ton right now on making it much more modular much better so that like it can actually be much better at creating clean code um and so to me it's like you know churn is is is uh it just tells you that like you know it's always going to be churn consumer products right um the question is like is churn getting better over time and that's my work and my in my work is also i'm okay if people turn as long as like they also discovered what Agentik is.

6:13And now they can decide to maybe use a product that's more fitted to them. Maybe they want to switch to clock code. But it's important to educate the most people possible and understanding what's possible because Agentik is here to stay and it can really empower people to build great things. What do you think are the top three things that need to be changed about Pulsia? Well, first of all, I think that it needs to be cheaper. That's number one. I think it's very important because my mission is to empower the 99 % to use those tools. So if I make it expensive, it's just there's more buyers to entry.

6:47That means a lot of people that like, it's going to be more difficult for them to access it. So I spend a lot of work because AI is really expensive. If you try to hit Entropic OpenAI APIs, yes, they're the best models. They're extremely expensive. You see the reports on people using OpenClaw and saying it's charging my credit card like a hundred bucks a day. Right. So that's what you get if you really use AI autonomously. And so doing a ton of work to like trying to explore more affordable models, buying my own GPU infrastructure in order to like being able to run models, burn my own models that can be much more affordable for what I'm trying to do.

7:26So that's number one. And so that cheaper, more affordable AI enables me to do a free version, do a much less expensive version so that more people can play with it. Because it's a game, right? It's a game. You build a business and it's more of a game than initially. It's trying to educate people in building things, right? I see. Yeah. So that's one big factor. I think the second factor, yeah. Second one is like really the engineering agent, right? So like Pulsia as an engineer should be much better, right? I think initially it was mostly giving it like a, sort of like a very open-ended express app, right?

8:06Which is Node, which is JavaScript, which is like, you know, AI knows well how to build on it. But it was sort of building like spaghetti, like code as AI can do sometimes. And so it would work, but like it gets frustrating for users because they're like, well, build me authentication, build me a checkout flow, build me an admin portal, and I had to reinvent the wheel all the time. And so I think what I'm really working on right now is like creating the infrastructure and modules so that like the engineering agent doesn't have to reinvent the wheel when he wants to create sort of like a new app, right?

8:41And so that will enable people to spend less money and time getting to the MVP that they have in mind and then decide, oh, I love it. Okay, I think I want to market it more. Or, you know what, my idea in my head, actually, when I see it completed, which happens sometimes. You know, before building Palsia, I built five different apps. And each time I was like, yeah, I spent two months working on this, but I don't think it's the, yeah, I give it to a few people, but even myself, I don't feel it, right? And that's okay. It's part of entrepreneurship, right? And I think the third bucket is like marketing tools and giving in more capabilities.

9:15I think there's like it's like you know I think that like I tried to give Barsia all the tools that like are the common playbooks right it's like like running ads like tweeting like running you know trying to find prospective customers and sending them an email right that's thoughtful when it's done at scale it it changes the game right when it's empowered at scale and the question becomes how do you take each of these channels and you make them more tasteful and more or have more guardrails so that it's a net positive and it actually works. And so I think there's a lot of work that I need to do there.

9:52I'm actually partnering with a lot of startups that are fully focused on those areas so that I can have full-time teams that are making Portsia better by integrating into their products, right? So I think those are the three main buckets of stuff that's high, high priority for me right now. What do you think, or what do you say to people who say that the site creates slop? like you create a web page in fact you and I oh I saw your face twitch as I asked you that question you and I last time we talked and I said would you show me how to build a site and you did you actually you did a screen share you showed me how it built a site and the site looked a lot like another site that I saw which looks like another site that I saw and it's like this cookie cutter ish looking thing is it AI slop that's creating without taste without heart without variability without a direct connection to what the user and their customers need so so here's the thing right and i think people don't understand how the product works because they either just do the onboarding or they just look at like the live page and they they conclude there there and then but essentially the best way to explain a product is to show people with the minimal friction possible what it does.

11:07That's the onboarding of Pulsia. You sign up, you click on get started, start a company. It surprised me. You give your email and then you have an agent who starts working, who researches you on the internet to see what you do, what you care about. It looks at, it comes up with an idea. It looks up like a market, the market to see you to create research. It tweets about your new idea. It creates a mailbox for you and sends you a welcome email to tell you, hey, your company email is ready. It creates a URL, a name of a company and a URL and creates a landing page. That's sort of like the magic and there's a really high conversion of people like, wow, that's crazy.

11:54Now I want to start a free trial and give it an actual try. and then once you do the free trial then you can tell the AI actually build my MVP okay I don't have the landing page on MVP and then you can tell the AI actually I don't like the colors I want you to change the colors I want you to change the font I want you to do this and of course I could make it better I could but that onboarding is AI autonomously just doing things now you may say I could definitely give that AI like a design skill and like and give it like more fonts and then maybe as the user before Or, hey, tell me what you like first so that like, and that first go, I actually create something that's more personal than if, right?

12:37But the thing is, if I did that, there'll be lower conversion and there'll be less people trying it out actually, right? So it becomes like, you know what? My goal is to get as many people as possible to experience this onboarding flow. And then they can decide, wow, I'm in or wow, I'm out, right? And then they decide, they take the personal choice of like, AI is not for me or this is crazy. I gave it this idea and it gave me this first, I saw it work on my idea, on my idea. And that's why when I talk to customers in person, that's what they tell me, this is magic. It's like, I give it my idea and it created, the same way I would go to a dev agency and it would create a, I'd say, hey, give me a website, I have a hundred bucks.

13:19And it would create a landing page and it'd be like, well, if you go to Squarespace, and you create a landing page. If you use the template, the base template, they all look the same. If you go to Shopify and create a Shopify and you choose to use the base templates, they all look the same. But that empowered millions of people to create an e-commerce site. And then after, you pay$30 a month on Shopify and then you have access to custom templates and then you can change the font and you can rearrange things and you can put your photos. And so I think people, they look at the live dashboard, they look at the five last companies that got created in the past minutes and they're all the same landing pages.

13:51Yes, because I don't build opus. I don't build the AI models. And I don't know how to tell AI to be original each time. Unfortunately, Entropic and OpenAI, if you ask them to design stuff, they kind of narrow the thinking. I feel that completely, by the way. It all looks the same when I use Claude. Even when I use Claude Design, it gives me the same cream-colored look. And you're saying, okay, that's fine for a first version. In fact, it's intentional to some degree. but is the latter version of the site still slop like are you actually creating sites that that are worthy of showing on your home page and saying look these are our customers this is the businesses this is what their sites look like is it at that level so so there's two things right right now like when you create a company on pulsier it's a private company right and so some people they don't they don't want to share it yet like you know like 90 of businesses didn't have they don't make money yet, right?

14:49Or they don't make, they don't, there's zero revenue, right? And so, is it for me to just share those companies publicly? It's not my company. It's like, you know, some people say, Do you see companies that are making a profit? Like, you can see their revenue, right? Can you see a company that's doing five,$10 ,000 that we can showcase? So, I, there's companies that make, like, the max revenue I saw in the company is like a few thousand dollars, like three, three, four thousand dollars, right? There's 10 % of companies that made at least a dollar. Are they profitable? That's a different question, right?

15:20It's like, well, I'd have to look exactly their token use, but also like how much sweat they put into it. Do they do actual external marketing? Even if we just take away expenses and say revenue-wise, it seems surprisingly low to find companies that are doing three, four,$5 ,000, even though it has been two, three months. I get that. But you have thousands of companies on the platform. I would have expected even more, wouldn't you? More companies to have done more than$10 ,000. You have what? $8 ,791. So you're saying it's low? I mean, I don't necessarily agree. I think that like, you know, I spent 2025 building like four businesses.

16:02Three of them made$0. Well, I think one may be$10. And then another one, I had to spend ads and it made like, I don't know, a few hundred bucks MR. And I'm a seasoned entrepreneur. I don't think it's that easy to just, you know, maybe make money online. And actually, yeah, you can make money on a polymarket. You just bet on red and on blue and then you can make 10x, right? You can make money on crypto. You can make money on betting on like GameStop. But when it comes to building businesses, it's a different game, right? It's like and thinking that people will just magically make millions of dollars.

16:40That's not my aim. That's not what I'm trying to sell. What I'm trying to sell is like autonomous tool to build any idea you have and to provide the tools. Right. I'm a platform and I'm a tool. You know, I wouldn't say like people that are making like money on, you know, a few hundred dollars, a few thousand dollars on platform. I wouldn't say like, oh, that's not good. Right. I would rather empower people to like in a month, like do a few, you know, start getting revenues. That means that they created value. That means they got another customer to pay for their service. that also they're learning about like what it means to have customers um i think that's amazing um and and we we only at the beginning and i think the platform needs to get much much better at a lot of things and you know it's like it's a lot of work it's autonomy is crazy it's so expensive that like you know i'd spend a lot of time just reducing costs else i would just go out of business really fast right um i think you know that when i when i hear like shopify stats people take like 18 months i think to uh to turn a profit i think on shopify i think Someone told me that's that, right?

17:42And only less than 10 % of businesses Shopify make money. So it's like, I think that people expecting AI to magically make businesses just work is a fantasy and something I'm trying to sell, right? I just checked with Gemini. I just did a quick search on Google to see how long does it take a Shopify store to turn a profit. They say six to 12 months to achieve net profitability while your first sale might happen in the first two to four weeks. Breaking even takes four to eight months. And I agree. It does take a while. And I also understand that there are a lot of people who spend months just setting up their sites and never even launch them.

18:23What about a showcase? Would you be willing to put a showcase up where people can, if they like their site, can show it to show off what the Pulsia sites look like? Because right now, what I do like about you, and I'm always shocked by how you do this, you're very open. I can go into the AI and I could see what companies it launched recently. I can ask it, hey, give me a URL of a company, which I just did, and it gave me a few URLs of companies. But I feel like I'm not getting the curated collection of what's possible, you know, to look at and go, ah, now I can elevate my view. I could see what I could build on this platform.

19:00yeah and and and i think it's a it's it's something that like uh i want to build it's and essentially it would be a marketplace feature where essentially i tell the user hey um you are putting your dashboard publicly right so now you're sharing all your stats all your i don't even know that you need to do that even if you just say look share how beautiful your site is that we built in the business is that would be interesting just see a showcase of of companies. That's true. But like, I could tell the user, hey, put it publicly on the random site. That's fine. What I'm more interested in is like, hey, you built a site, you built either a business that makes money, doesn't make, makes money or doesn't, by the way, doesn't have to make money.

19:41And then you can sell it to someone else on a marketplace. I think that's very interesting because that means that like people, they could be builders and it can be people that like, for example, someone has more marketing dollars or maybe someone has like influence and they can go to a marketplace and find ready-made businesses, sites, that can just buy and then they own it and then they can market it themselves. I think that's, you know, just doing a showcase. Yeah, I could. I mean, I'm starting to like talk to a lot of customers and I put them on Twitter and I share, you know, share their stories.

20:11That's my way to sharing. You know, yes, I could share their site as well. I could. Yeah, I mean, to me, the marketplace feature is what gets interesting is like asking people, hey, do you want to put, is your website ready? and are you ready to showcase it and put your username next to it and get feedback on it and maybe get someone to ask you questions and maybe buy it. I think that's an interesting way to ask the user base, hey, here's a new feature where you can showcase your work. And potentially get a buyer. And for viewers like me, it kind of has a self-selection mechanism where if you just created a thing that you're not ready to show anyone, then you wouldn't put it on the platform.

20:54Exactly. I get it. Are there any now that I can look at? Any that come to mind right now? I guess you've tweeted them out and I just haven't seen them. Yeah. I mean, there's like a bunch of like different business. I mean, it's like me sharing actual individual business of a user. That's not me. I would have to ask their permission to like showcase it. Right. Because I can talk to a customer, but like sharing their business. I don't know if it's private or not. Right. But I think that's something that a lot of people are asking. and I'm going to start to showcase them on Twitter and showcase businesses.

21:27I'm really focused on that marketplace where it's an opt-in and there's an actual value for users versus me just sharing businesses. But I think that's a good point. Okay. This is silly, but it comes up so much. Why is your name spelled backwards, AI Slop? I mean, there's two coins of that, right? So the name of the company came about when I started the company in April 2025. I didn't start the product Pulsia. I started the C-Corp, right? So my lawyers were like, hey, you need to come up with a C-Corp so that we can register you on Delaware. And I was like on my couch at 11 a.m. or 11 p.m. or 10 p.m.

22:08I remember in Paris. And I was like, Pulsia, A.I. spelled backwards. That's fun. Because I was like, it doesn't matter. It's like a C-Corp. Oh, you literally thought that? It wasn't just a coincidence? I mean, of course. I mean, that would be a crazy coincidence, dude. Okay. I thought it was called Pulsia with a U in the beginning, too, wasn't it? No, okay. No. Wow, so this was a thing. And it didn't bother you that you were going to call your company AI Slop backwards? Well, it's AI Slop backwards. And the whole concept, when I explained it to investors when I was raising the precede, is like we're aiming at doing the opposite of Slop.

22:43We're trying to create tools that output beauty, that output great things that empower humans. And it's not slop, but it will be focused on AI doing the work, right? So obviously, when AI does the work, people call it slop, right? But everyone who uses cloud code, are they calling themselves slop masters? No, they're saying, no, because I'm guiding the cloud code, so it's me. I'm like, well, when people use Balsia, they guide an AI also. And so, yeah, I mean, so that was the origin story. It was just me being like, I need a name. When I decided to initially, Paul CI was called Company OS. That was the initial name.

23:23And I came up with it. I was in Mount Fuji and I got really inspired about this idea of like having an AI be my team because I was solo building. And it's really hard to be solo, right? And so I was like, oh, what if I created a Company OS where I would have AI, I have a bunch of team members and it would report to me every day about what I was. happened and like I would give them my ideas they could execute on it right so that was in April it was company OS so I actually built company OS for a long time and then in October I was like I was so tired of building all this sass and I was like you know what let me build let me go to the end state let me start to have fun with it let me build this crazy idea of like building a company that makes companies and then I was like how should I name it and I was like well the C-Corp is called palsia and honestly it could be a cool name and honestly it's fun and honestly i can get the dot com and then i tried to get the dot com and i got it for a thousand bucks and i was like you know what it's a sign because a thousand bucks is not that is not expensive for like a six letter dot com and i was like you know what it's a sign that they got the dot com you know what that's a great name and let's go and honestly it's great because it makes people talk and like it's so hard to get eyeballs on your product and so the fact that like this for a second time i blew up on twitter and both times people are like it's asl backwards and it creates so much noise is amazing because it's like you're buying free marketing right uh and and i don't think it because my customers don't care when i meet customers that's they don't even mention it they don't even they don't mention the design that people say the design is too childish it It looks bad.

25:09And the name is it. And I'm like, my customers don't care. You may care. But are you my customer? Have you tried the product? Sometimes people say, I tried the product. I didn't like it. I'm like, okay, well, I'm sorry. How can I do better? Then you're a customer. I'm sorry. What can I do better? What didn't you like? But the name and the design, I'm like, I don't know. I only care about my paying customers. And when they tell me something's wrong, I really, really care. What do they tell you that's wrong? Sometimes there's bugs. We transitioned from running everything on Entropic, where it's an amazing model.

25:42It's perfect. The harness is perfect. The API is mostly perfect. I got a million-dollar Entropic bill per month. Literally a million dollars a month. It was$1.5 million last month. Where did the money come from, by the way, before you raised? Well, before I raised, I didn't launch Porsia before I raised. Oh, I see. So I raised a$1 million pre-seed in the summer of 2025. Okay. And I used that money to build Balsia and then to launch it. And then after I launched it, I raised that new$30 million around. Okay. And, yeah, that money is for two weeks, you know, to figure it out, right? Okay. And, yeah, I got that bill.

26:25Initially, I made the math to break even, but people's code bases got more complex. And it was mainly the engineering cost, the engineering agentic runs that initially would be like 10 minutes, 15 minutes. And so the cost was$1 a task. And so at$50 a month, I was able to figure it out. But then people's code bases got bigger because they were building more and more complex stuff. and so the engineering agent had trouble figuring out how to fix bugs and stuff like that. And so we'd use Opus. Sometimes I would route it to Opus or Sonnet or Haiku. So we'd use a lot of Opus and for hours. And so I would charge the customer a dollar a task or something and then it would cost me$30,$50 per task.

27:13Wow. So the bill got so big. That's more than a monthly fee. Exactly. I mean, I was underwater because, you know, everything. And so that's why we were like, okay, we need to figure it out. And so I'm working with Sapium, which is like an infrastructure company for agents. And so they provide me with like the harness, the sandbox. And then it also, I was like, well, I have a cost problem. They're like, well, we could figure out a way to set up, to run GPUs, to start running different type of models so that we can route to the right model at the best price. Because that bill, I mean, it's not sustainable, right?

27:45So you're going to run out of business. And people are like, oh, it's expensive. I'm like, dude, you think it's expensive? I mean, if I was charging you the real price, but if I would charge 200 bucks a month, then my mission is to have rich people use AI, right? Is that any sense? What's this company that you're doing that's doing the infrastructure and helping you save money? I never heard of them. So I'm working with like four different agent companies, startups, all in SF. the one I partner with the most they call Sapium I'm actually in their offices right now and they are building the payment rails and their infrastructure for the new agent economy and so the idea is that they aim at helping companies like me who are running agents make it much more efficiently give agents a wallet make it easy for the agent to be able to buy things in the economy or do things in the economy, right?

28:46And obviously my mission is to empower users to use a very simple platform that enables them to have Polsia do things for them on the economy. So it was a very good match. And so they helped me with a lot of the infrastructure. And then I'm working with another company called Black Cell that is providing the sandbox. So either the sandbox in which the agent runs and making it very secure. and also the sandboxes where the web applications are hosted. And then I work in another company called Anchor Browser. It's a company that is working on a browser that is optimized for the agent to be able to run in a much more cost-efficient way and knows how to navigate the internet and be a first citizen on the browser.

29:33And I work for another fourth company that we started working with called Agent Mail that is working on how to make email work well with agents. Obviously, my version of emails was not perfect. And actually, agents went wild, created skills that would bypass my two emails per day and would send emails. Who did this? You're saying your customers found ways to create agents that will get past your email limit per day and send more messages on your platform? Yeah, so essentially, like, I mean, the backstory is, like, as I was building Pulsia, so I launched mid-December. I started having some active users.

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30:16People loved it. And then OpenClo blew up in January, like a month later. And I was like, damn, like, they were going to eat by lunch. Like, that's it. Like, it's the, you know, all he has to do, all Pete has to do is raise, like,$100 and, like, buy OpenClo.com and then do what I do. because at the end of the day, he's offering agents that are running things for people, right? Okay. I mean, to me, that's... That's entrepreneurial paranoia. That's so far off of the focus that he had, but I totally get it. I know, but like, exactly. I agree with you. It was paranoia that actually was unfounded because he sold to OpenAI and they're not really doing anything with it.

30:52Went to work for them, he keeps saying. He keeps saying, I didn't sell to them, I went to work, but yes, okay. Fair enough. And I love OpenAI and I love Sam, so all good. But he made the right choice. He's in the right team. But when I saw this, I was like, okay, whatever, let's move on. And also, let me ask Claude to go in the open source project because it's all open source. And it has, is there anything that they're doing that's smart that I should integrate into Pulsia? And what Claude came back with, they were like, well, the few things that they did, it's pretty much the same architecture, like agents doing work.

31:26They have a heartbeat and then you have like daily night shifts, similar. and then they have like a bunch of whatever. But they said the one thing that they do that's smart is that the agent can write their own skills that they can reuse later. And also there's a marketplace of skills that like can learn so that different open claw projects can learn from each other's, their libraries of skills. And also they have a very good memory system. So I was like, awesome. Okay, cool. And so I spent a couple of days building this. So essentially the idea is that like each agent they have their own memory obviously but then they have a cross company memory so like they can run for your company and learn okay actually that's pretty smart let me save that as a skill I'll save that in my memory file so the next time I run for someone else and I can say okay that customer wants to do XYZ let me write let me search in the skill library or in my memory that I have so that they can get better over time so that was a really good idea but it got weaponized because then one user one day was like how do I bypass the two a day?

32:31Call that reach. And I don't know, because it was powered by Opus 4.5, 4.6. They're so smart. And they're like, well, let me see. So there's a bypass of two a day. However, I can also send support emails and there's a known contact database, because essentially if a customer emails you, then you can email them back however many times you want, right? Because they're your customer, right? They emailed you, then you can email them back. and so they essentially wrote a skill that was like okay what i can do is like i can go on the internet find emails use the unter.io mcp to verify emails write them on the known contacts list and then and then use the and then use the send email action you you can't think i'm getting yes there's a bypass and so then that became like a very known skill that like people even someone else will ask, can I bypass it?

33:28They're like, oh yeah, I can. Done. Right. And so some people abused it. So then I stopped that. And then we essentially stopped a few of those. And then there was more memory, more files, more hook that someone actually figured out a way to use the .com, postier.com email. Because essentially each agent can send in, they would do work and they send you an email to you from postier.com saying, hey, here's a summary of what I did. An agent figured out a way to use that email. Which is a different email. It's not Parsi.app, it's Parsi.com. So anyways. So they figured out a way to use your domain to send out their marketing messages.

34:05Exactly. Okay, and so you killed the whole thing. No more of it. So right now, first of all, we killed all memory files. We were like, you know what? Let's clean up memory because it's a good idea, but it's got weaponized, so we killed the memory. Number two, we stopped. Essentially, what we're doing right now is that we're gonna probably stop using call.reach from Pulseya.app because it's too complex. Even though I think it's a good thing for companies to be able to send a few emails to very well thought out emails to prospective customers. It's a complete topic when it's at scale. And so Pulseya.app probably will not do call.reach soon.

34:44We're just migrating. And the second thing is like, if you buy a custom domain yourself, then from your custom domain that now you can buy on Pulsia in one click you can just tell the agent like hey buy me a domain and they could figure it out and set up all the DNS for you which is cool with that we'll probably have rules on also how many you can do but working with a company that does that and then we'll figure out the rules that like empower the 99 % to use those techniques but in a respectful way okay I've got to ask you about email and spam but first let me tell you my sponsor is Zapier I don't know how well you know Zapier, but here's why I love it.

35:20It allows me to connect to about 10 ,000 different apps in a way that gives me control over what it does. So for example, I just created an automation. I hate when I send out email to people that, um, I forget whether they replied or not. So I just go to Zapier and I just chat into it. I said, I want, whenever I send an email out to someone, if they don't reply back to me and it looks like it needs a reply, I want you to bounce it back into my inbox with the suggested follow-up for them. and it does that and it goes and i wasn't able to and i'm not able to send messages i go damn right you're not because i didn't give you permission to do that same thing when i use claude to send out messages or use whatever random thing people set me up with or if i use open claw it all allows me to control what access i give to 10 000 tools it is amazing folks if you're out there and you're using ai use all the tools that you have notion whatever slack everything but put guardrails and the way to give it all that all that power and guardrails is zapier are you going to try ben yeah i mean i know the product uh i think it's great i think anything that empowers people to use more tools more automation for non-technical people is amazing all right speaking of then how did you not get your domain banned with all the people who are sending out email both like cold email was part of the product and people were finding ways to do it how did you not get your domains uh banned i mean first of all because it's an agent that's very smart that is that is researching the recipients that makes sure it's relevant and and that writes very thoughtful emails right and actually the call outreach from from pulsia is is gets gets responses right people respond to it right i sometimes respond to call that reach from Polsia TVN.

37:04I saw it. So sometimes like, they ping me and I'm like, yeah, I respond. People respond. There's very low spam complaints, right? Which tells you that like, it's a pretty well thought out e-ending. And we have those like, limits where like, it was maximum one email per day per person. So that like, if a recipient, specific recipient cannot receive more than one email from any Polsia app, right? I see. And then we implemented, not in a good way, but like, we implemented an unsubscribe button. Not in a good way because it was like a Gmail native unsubscribe in the header, but it wasn't at the bottom.

37:40So like if you opened it with another client, somehow it wasn't, sometimes it wasn't showing up depending on your email client. So now we have at the bottom an unsubscribe button, but that unsubscribe button unsubscribes you from all marketing emails from any Pulsia app. Versus if we're going to, for example, if someone uses OpenClaw to do call that reach, first of all, there's not going to be a two a day limit. There's not going to be a one a day across all OpenClaw clients. And then people can just, you know that probably this probably it's more more the wild west on opencloth and on pulsier and so because we had all these guardrails um well there's very low spam complaints and then so you know it's by the way the fact that it didn't get bad the fact that like those famous people like uh pete and all these people levels i are still receiving emails or or were receiving emails is that like well clearly like if they were not really bad emails and clearly they were not receiving enough to be annoyed enough because there was those guardrails in place.

38:34You're saying that Levels had complained on X about it? I think at one point, but then he stopped complaining. I mean, he wasn't repeatedly complaining. I think he complained when he received a few of them. I mean, maybe before we put on more guardrails, because obviously every time there's no noise about that, it's where like, you know, good or bad feedback is always feedback. And there's always a ground truth to anyone's voicing their concerns. And so, you know, back then I listened loud and clear and I made rules more strict. The only mistake I made is I didn't remove that memory file and the shared skills.

39:07And that was weaponized again. But the intention was good to restrict it. And like, I didn't really hear anything until recently where like people were competing again. And then now we're making it way more strict. And it's a learning process, right? It's like, again, I think there's nothing wrong with like cold outreach if it's done well and thoughtfully. I receive call outreach every day and like, I don't, you know, yeah, that's my stance on it. Okay. The issue is that it comes from pulsier.app and everybody then gets combined in the same bulk, in the same bucket. But that's not been a problem from what you've seen.

39:45Well, yeah, I mean, it wasn't, but it's not because we still not, we still have a good domain reputation because again, those emails are like pretty, we don't send a million. Like spam is like sending like millions of emails a day. Like that's spam. Two a day is not spam. It's like cold outreach. However, we heard loud and clear and like we are not trying to, we're trying to make the right thing and like we're adapting to make the right thing. To me, to me now the right thing is probably letting users that have a custom domain use, you know, we're going to use like agent mail. And send more messages and let them have, since it's their domain, send more messages.

40:20Exactly. But honestly, I still wanted to limit them, limit their ability to spam. And so also do, it has to be thoughtful. It has to be the right person. There has to be limits. Even if you use your custom domain, I don't want Pulsia to be responsible to spam one person a million times, right? And so I think the rules that I had for Pulsia.app, I'll have also for the custom domains. We'll see. And maybe that's not enough. Maybe I shouldn't do call outreach at all. I don't know. Maybe that's the end state. But then the internet has to stop doing call outreach. By the way, I went to Pulsia.com slash live and I asked the AI because the AI is like shockingly revealing.

40:59And so I said, can I see a cold email that you send? This is what I was doing as you and I were talking. It said, I don't have full text of cold emails in my live dashboard view. I can see subject lines and directions, but not the full body. What I can tell you is they're short, personalized, and built around a specific pain point for the niche. No fluff, no quote. Hope this finds you well. Usually three to four sentences, one clear CTA. I write an A, B test dozens of variations per company, then kill the losers. If you want to see the actual copy, spin up a free trial at pulsier.com and I'll write cold outreach for your business in minutes.

41:31You can judge for yourself. On a related question, Devin Meadows, who buys a bunch of ads on Facebook for lots of brands says, how are you able to keep your Facebook ad account running with UGC ads, user generated content, And where it's not really users, it's AI making fake users. So first of all, I work with Meta on this, right? So we have a partnership where we just work with them on being able to offer to all customers the ability to market their business to Meta if they choose to do so. Yeah, I mean, same thing to me. It's like anytime there's a rule that says we cannot do one thing, we'll comply, right?

42:11I think we use OpenAI's image generation model to create UGC ads. UGC ads are offered broadly in the industry for ads. There's companies like Arcades that offer UGC ads. We offer that as a service. Obviously, I would love the ads to be more diverse, to have images, to have different things. It's just that it becomes just that ads agent is a full-time job. It's insane the amount of work that went in. That's a full product. Yeah. It's a full product. It's a very useful product, but it needs to be much better. We should have Google ads, TikTok ads. And the fact that an agent can autonomously tell you, hey, what's your budget?

42:55And then let me spend it the right way across different ad networks is extremely valuable to people. the reality is that like it's honestly the meta decision it was like a v1 that like all we did is like do all the work to work with meta to like to like make it compliant to like make it like to to work with their rate limits because they had rate limits they'd never seen that many companies wanting to run that many campaigns um and so it's it's part of the job that's the crazy job is that like since you're inventing a completely new behavior and a completely new infrastructure. Each vertical is a full-time job.

43:33That's why I'm starting to partner with all these companies that are really focused on one use case. What percentage of the revenue you bring in is actually meant to be turned around and turned over to Facebook? There's like, I think it's like maybe 10, 15 % of revenue is like from ads. That's it. Something like that. Yeah. You know, so you and I talked just as you turned the ad product on. this was a few months ago and it seems to me that that's what made everything turn around it was the ad product started to take off revenue which helped you have a bigger story on twitter which then got more people in am i right about that yeah yeah totally i mean it was a higher higher percentage before but yeah now it's about yeah it's about like 15 i think it's i don't know the exact latest number but like around 15 i would say of revenue comes from ads because now we have a So the majority of revenue comes from either subscriptions, either essentially it's a lot related to like setting up a company and then using tasks to do actions, right?

44:35Could you turn on screen share and show your revenue? You mean on Porcelain.app? Yeah. Porcelain.com slash live? Yeah, sure. I mean, no, not on live. I mean, on live, we could all see it. Is there a dashboard on someone else's computer that you can turn on, like the equivalent of Stripe? Are you using Stripe? Can you turn on Stripe and share it? I mean, yeah. Let's do it. Come on. Do you want to show me my bank account also? Yes. Come on. What do you have to hide in your bank account? You just talked about how you raised$30 million. We all can see it. What are you? Are you with Mercury? Yeah. I mean, I have money on different accounts because you don't want to put all your eggs in the money basket.

45:16Okay. Can you show Stripe? Come on. That would be a huge one. You're using Stripe to do payment. i mean i'm not going to show you my stripe account but uh i don't know it's like uh there's all the financial i'm not going to share private company information go into your stripe account and then go to a page that is safe to share and share that take a moment i mean like navigate over this is going to be huge that you did this publicly this is this is just daring enough to be ben daring you know what i'll do it on twitter so that like all the twitter sphere sees it but if you're doing it then people aren't going to believe it as much as if you do it right here with me like live i think it's a good idea i'll do it on twitter directly come on man all right why not now why not just go in right now so we could see that you're not doctoring it i thought i thought you i thought you said that like you're not gonna try to corner me or like try to like i said i won't sandbag you all right you're feeling cornered i won't i won't corner are you all right what else if you're not using uh mercury who else are you using what other banks do you like uh i use brex and then i'm working with chase also i'm trying to start a relationship with chase i don't think you should have all your money in the bank in the same oh yeah i don't know it's like uh you know the whole silicon valley thing uh silicon valley bank yes i remember that like when that happened i was like you know what you always want to diversify uh your cash flows Yeah, I couldn't believe how many people have had all their money in there, knowing that there are limits to FDIC insurance.

46:48And meanwhile, me, like a fool, I'd always been diversifying. You know, you could do that. You could just go to Schwab, for example, and say, put it in different banks for me and let me have access when I want it. And these people weren't doing it, and then they still got protection. All right. Pulsia Coin, is that a real thing? I saw a link to that on Twitter. so I mean the crypto community is like ever since I started on Twitter they always like hey can you endorse the coin you can you endorse the coin of course not I'm not gonna endorse any coin like I'm not a I'm not a crypto company I'm like a platform that enables entrepreneurs to build businesses yeah so no I mean it's it's just like people trying to pump coins this is exactly the stuff we talked about it's like the the world is addicted to to quick profits right and I think it's not how the real world works.

47:38And yeah, in crypto community, they're trying to like, you know, essentially like pump a coin to like make profits. And that's wrong. And like, I'm not prostituting into this. That's where I think then that they somehow figured out your network, how to on your system, get your Twitter account, the Pulsia Twitter account to tweet it out. I mean, it's like, yeah, you can manipulate everything you want. It's like, yeah, I mean, I'm actually, you know, I'm working really hard right now on like setting up sort of like protections to like protect using Pulsia for bad means. It's, you know, I obviously have Entropic, all the model companies, Stripe, Meta, are like really good at like protecting that.

48:19I'm adding more guardrails into it. I already have like, but I didn't have a, okay, if the Twitter agent don't tweet about coins, right? I didn't have that, but I should add that. But I'm setting up a lot of like even like moderation boards that like will check every company to make sure everything's compliant. It's sort of, you know, a mouth and cat problem. Are you actually still really just one person running this company? This feels like just security should be a department of its own considering all the different things people have done with your system. so it's like i mean i'm working with like you know companies like sapium that are like providing infrastructure uh for agents and so they are thinking through all this stuff security i have like legal teams that like working on like making everything secure they did the one for example that like really advised me on moderation and like making sure that like we have moderation on on businesses and and yeah i mean i'm i'm a zero employee company i mean except me because this is what my customers are doing.

49:22And so you will continue to be zero employees. It'll be contractors. It'll be advisors like the legal departments. You nodded yes. But no employees. It's just going to be you. Just for now. For now. I think that honestly, I didn't sleep well last night. I think it's the project is getting bigger and bigger. And it's a lot of... I think that the constraints of building a company with full AI, right? It's like our customer support is AI. The whole platform is AI. The customer support is creating tickets that are self-healing and push a production. Like, I think that's for, you know, me essentially, I'm refactoring like the policy code base and getting help from my partners to make sure that like it's a code base that is agentic-friendly and sort of working on how do you make the code base of our customers agentic-friendly so that we don't get this thing where it becomes packet-y code and the agent cannot even fix things anymore.

50:31To me, that's inspiring. And it's like, you know, I'm stressed out when my customers have issues and they're stressed out. And so, of course, I could be stressed out with a bunch of employees. Today, the proxy of employees is like those partners that I work with. right um i think that the also the the story the story of like of of uh of staying zero employees is inspiring and is is is preaching what i'm preaching right um but we'll see we'll see i mean you know it's it's only been a few months uh and so you know maybe in six months or in three months i'll be like you know what this is not worth it uh i really need xyz for now i'm like I'm trying my best to continue using this constraint to yield creativity and sort of like using AI.

51:23To me, AGI is here. To me, it's all possible now. And I know people are skeptical. People are like, no, AGI is not here because sometimes this, sometimes that. That's not what I believe. And I think it's more like a skill issue. And I think I want to, you know, my mission is grandiose. and I think I can only achieve it if I use AI to its fullest. Because if I don't use AI to its fullest, it's going to be, I think no penny, I will beat me at like capital and like resources and like people having, you know, a thousand to a thousand people, they already have them, right? But if I stay, if the marketing story is good, if the product is good, if like I stay, I use, I AI Max, the company, I think I have a chance of building something that's very powerful here.

52:09Okay, inspire me beyond you. Let's close it out with this. By the way, you are twitching. I've seen you a million times online. We've talked before. You're twitching today. I thought it was because I was making you uncomfortable. Is it from lack of sleep? Are you doing okay? Are you stressed? When you say twitching, you mean what do you mean? The left side of your face, you're like twitching a little bit as we're talking, which made me think that I was making you uncomfortable. Yes. I mean, my eyes has been hurting me for like, I think it's ever since I started coding six months ago. it's like it's like my height is uh hitchy okay most of the time and so i think i'm like i'm like you need drops or something a tick i have you i use drops sometimes and then it gets better and then it gets worse but yeah but yeah i also i also didn't sleep that well that's last night also but i'm glad that it's not because of us and i also i like when you push back on me and you said hey andrew you said you weren't gonna sandbag me and so i backed off because you were right i was going a little too pressure i was just getting so excited about it all right but here's the deal I told you that the only reason I'm doing these interviews is I feel like there's an exciting future coming about the way that it was exciting when I started doing interviews with the Y Combinator founders in the beginning.

53:14And it was like these little upstarts can actually create things that change the world. And literally you can see they have. And they were preaching it. And Paul Graham was preaching it. Can you like give me a vision of what's possible even if someone doesn't use Pulsia with what's coming up with the vision that you're like willing to twitch your eye and go nuts working every day to bring about? What are we going to see here? I mean, you know, AI is here to stay. AI is agentic. And it's going to enable everyone to be a founder. And I think a founder doesn't mean a billionaire. It means like someone who is an economic actor, who is like building things, who has insights, who is trying things.

53:53And it gets educated so much more. Because once you start a business, you get so much more educated on every single aspect of life, right? And I think that's a beautiful thing. I think that like being a founder is a blessing. Being an entrepreneur is a blessing, even though it's so hard. It's so invigorating. It's so exciting. And I want everyone to be a founder. And I think everyone's a founder. Rick Robin says everyone's a creative. I would go further. Everyone's a creative and everyone's a founder. And I think whether you use Pulsia or Cloud Code or Codex or Gemini or whatever it is, this is so empowering and those tools are so empowering.

54:26And it's a brave new world. And go build. Yeah. All right. I'm really excited. I believe, and I think we should set this on our calendars, a year from now I will be interviewing founders who built their companies on Pulsia. And I think that's going to be really exciting to see more and more of what's happening come, more of what the seeds you're planting today, just generate that in the future a year from now. I'm really excited about this, Penn. Thanks for doing this. Of course. All right. And everyone, at the end of this interview, I urge you to go and listen to the first interview that I did with Ben.

55:00And in fact, we'll have a link to it right here on the screen because in that interview, you can see how he came up with this idea. I caught Ben just as this thing was starting to take off and it felt like impossible. And it pissed me off because I was saying on the, what's it called? On the thumbnail, this is a$500 ,000 a month company. And then the number went up. And so then I changed it and then it went up and then I, and it was ridiculous how fast it was going up. Now it's$10 million. That interview is the foundation of where the idea came from, how he got the first users, how it manifested itself and how it took off and the function beyond behind it.

55:32And we'll have a link to you for you to watch it right now.

From the publisher
The zero-human company with the $10 million run rate has a lot of skeptics online. I collected all the skeptics’ challenges and asked the founder about each one. This is my explosive second interview with Ben Cera, founder of Polsia, the company that will build you an AI-run company.

Ben Cera is the founder of Polsia, an AI platform that helps users launch businesses and software products using autonomous agents. Before Polsia, Ben built and sold startups in the creator and consumer internet space, and later raised significant venture funding to pursue AI-native products. Today, Polsia combines AI agents, infrastructure partners, and automation tools to make entrepreneurship accessible to non-technical users.

Sponsored by

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