How She Got Walmart To Say 'Yes' In The Pitch Meeting

7 Jun 2024 · 52 min

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Podcast Summary: Taste Radio Episode

Episode Title

How She Got Walmart To Say 'Yes' In The Pitch Meeting

Episode Overview In this episode of Taste Radio, the hosts interview Katie Lefkowitz, the founder and CEO of Harken Sweets, a newly launched brand of better-for-you candy bars. The conversation explores her journey from the biopharmaceutical industry to launching a CPG brand, the challenges she faced along the way, and her successful pitch to Walmart, which led to Harken candy bars being stocked in 3,500 locations across the U.S.

Key Highlights

Introduction to Harken Sweets

  • Background of Katie Lefkowitz:
  • Former COO of Caulipower, achieving $100 million in sales within four years.
  • Transitioned to the confectionery industry, motivated by personal health challenges including a colon cancer diagnosis.
  • Product Concept:
  • Harken Sweets offers plant-based candy bars that aim to compete with major brands like Snickers.
  • Focus on lower calories, reduced sugar, and inclusion of functional ingredients.
  • Product Varieties:
  • The brand has three varieties: The Crunchy One, The Gooey One, and The Nutty One.

The Walmart Pitch

  • Securing the Meeting:
  • Importance of networking and leveraging connections to reach Walmart buyers.
  • Preparation involved detailed understanding of Walmart's operations and consumer demographics.
  • Pitch Success:
  • Katie was awarded business on the spot for 2,700 stores during her pitch.
  • The buyer recognized the product's potential immediately, showcasing the empowerment of Walmart's category buyers.

Product Positioning and Pricing

  • Consumer Insight:
  • Harken candy bars are marketed as a better-for-you option but maintain taste and texture akin to traditional candy bars.
  • The goal was to create a nostalgic experience without compromising on health.
  • Pricing Strategy:
  • Sold at $2.74, slightly higher than traditional candies, but positioned as a premium product due to its functional benefits.
  • Emphasis on consumers being more thoughtful about purchases, especially in light of trends like GLP-1 weight loss drugs.

Marketing and Sales Growth

  • Supporting Sales at Walmart:
  • Plans for in-store marketing and demos to educate consumers about the product's benefits.
  • Utilizing consumer feedback to improve engagement and product development.

Role of Consumer Psychology

  • Understanding Customers:
  • Katie’s background in consumer psychology aids in analyzing consumer behavior and crafting effective marketing strategies.
  • Emphasis on personal connection with the customers by engaging with them directly via emails and social media.

Key Takeaways

  • Personal Motivation: Katie's journey underscores how personal health challenges can inspire new business ventures.
  • Preparation is Key: Extensive preparation and understanding of the retailer's operations significantly enhance chances of a successful pitch.
  • Consumer Focus: The importance of understanding consumer psychology and maintaining quality in taste and product appeal in the health food sector.
  • Empowerment of Retail Buyers: Walmart's buyer empowerment can lead to quicker decision-making and opportunities for emerging brands.

Conclusion Katie Lefkowitz's narrative is a testament to the power of resilience, preparation, and consumer insight in the competitive landscape of CPG brands. Harken Sweets' success in securing a deal with Walmart serves as an inspiring example for entrepreneurs in the food and beverage industry.

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Transcript

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0:10Hello friends and thanks for tuning in to taste radio the number one podcast for anyone building a business in food or beverage. I'm Ray Lateef, the editor and producer of Taste Radio, and with my co-host for this episode, John Craven, Melissa Traverse, and Mike Schneider. This episode features a conversation with Katie Lefkowitz, the founder and CEO of Harkin's Sweets, a brand of better-for-you candy bars that are sold in the checkout aisle of thousands of Walmart stores just months after the brand's market debut. We are surrounded by dumplings and bao. Yeah. Where are these from? That's because Nadia Leo Spellman, who is the founder of Dumpling Daughter, stopped by, dropped these off for us.

0:55And I think would like to be on the podcast at some point, Ray. I would love to have her on the podcast. Not a bad idea, right? They're local. Not a bad idea. Local, legendary. Started off as a restaurant and now doing CPG. That was the sound of John Craven dipping into his dumpling with saucy dumpling. You've got sauce all over your plate. What kind of sauce is that? What kind of dumpling is that? All right. Well, pork dumpling. Okay. And the sauce you're using looks like a... How's pork and chive? This is a secret sauce. This is spicy, sweet soy. Chicken and cabbage. And I could use some of that sauce and a roasted pork bao.

1:31She also gave us veggie dumplings as well, but I did not have time to prepare everything. Okay. That's a good dumpling. There's a ginger soy as well. How are you doing over there, Melissa? Good. I just ate a piece of that dumpling and it was absolutely delicious. whenever we get to order from Dumpling Daughter for Tuesday team lunch. It's always a big, exciting Tuesday lunch. Do you get your steamed or do them pan fried? Do I have to choose? I guess pan fried if I had to choose, but I really just love a dumpling any old way. Well, yeah, you know what? It's not really choice paralysis because there's only two choices, so you can't really go wrong.

2:05Spicy sweet soy sauce, excellent. John has the ginger so over there. I think he's going to drink it. Ate the whole plate. Very nice. You know, we're not just unpaid spokespeople. We're customers, too. We are. It's true. We are. Do we have any Dumpling Daughter coming with us to VivNet Live? Well, you know, I mean, does Dumpling Daughter make a beverage? Can you turn these into a smoothie? No, but I'm saying, you know, the happy hours and so on. So the lunch hours, we could have some dumplings being passed around, no? I mean, we could, but we don't. That would be delicious. That would be delicious.

2:36Perhaps we can think about that for the winter. We can work on that. Yeah. But as we've talked about so many times in the last few weeks, BevNet Live Summer 2024 is right around the corner, June 12th and 13th at the Metropolitan Pavilion in New York City. There are over 550 people already registered for this incredible event, one that you cannot miss. If you are thinking about going, do not wait another second. Register now, BevNetLive.com. I'm excited to hear from Charlie New. Charlie New is the global category manager for refrigerated beverages at Whole Foods Market. We also have Max Crowley, who is the VP of merchandising for GoPuff.

3:21GoPuff Whole Foods. I feel like these are two retailers that you want to be in business with. Melissa, am I wrong? I mean, you used to work for Whole Foods, so you're probably a little biased, but I mean, come on. I mean, yeah, I got to say I'm pretty excited to hear from Whole Foods. But I mean, overall, the show is looking really exciting. I want to ask you guys, what's your favorite part of BevNet Live? And I'll start. I love being at registration on the first day and just like greeting people as they come in because everyone looks so excited and sometimes like a little nervous, which is, you know, the line between nervous and excited is a fine one.

3:58And then I also love when people are on their way out and just hearing about how much they enjoyed the event, especially for the folks who are coming for the first time. Those are kind of my two favorite pieces of BevNet Live. Just love hearing how much people enjoy it. I think it's awesome to see you at registration, just greeting everybody. You seem like really happy doing it. And that's awesome. It's just like our whole team is really happy to see everybody just coming up because we know what's going to happen over the next couple of days. You're going to learn a lot about the industry. You're going to find partners.

4:33You're going to get deals done. My favorite part though, I think is anointing the pen of judgment for judging the new beverage showdown. But like, it's just like a little bit more favorite than meeting people and sampling and just talking to everyone about their hopes and their dreams and what they're going to do next. We also, Melissa, did you know we have a panel that springboards off of your community call on angel investment. We've got three angel investors during beverage school who are going to talk about just the ins and outs of angel investment. That's going to be such a great segment.

5:10It was hugely popular when we did it on community call. And obviously it's something that so many brands are struggling with right now and trying to find a solution for. So that'll be incredibly helpful for so many people. We're hearing a lot of companies that are raising angel rounds right now. So certainly listen to the community call. Come to Bedmanet Live. Make sure you're there for beverage school. It doesn't really matter what level you are either. I mean, there's some great refreshers in there. You get to meet folks after, have a chat with them, ask them your hardest questions. Just get started the right way.

5:46Drink from that firehouse. And of course, the retail one-to-ones when you have an opportunity to sit down with a retail buyer, merchandiser, executive from a variety of retailers, as I mentioned, Whole Foods, GoPuff, The Goods Mart, Lowe's Foods. So if you are registered, you can apply to participate in the one-to-ones. Obviously, if you are a brand owner or a brand operator, why wouldn't you want to do so? There's nothing like having an opportunity to meet face-to-face. I've certainly been on the side of emailing the same buyer a number of times, and there's just nothing like having that time face to face.

6:24Absolutely. Once again, bevnetlive.com is the way to register. Hope to see you there. If you want to meet up, just send any of us an email, DMS on the Instagrams, because we want to hang out. We want to meet up. We want to chat. You'll see us there. Yeah, for sure. I mean, if you're a shy networker, for say, and you're like, oh, I don't know if I can go to BevNet Live because I'm a shy networker, we'll help you up that game. Yeah. We'll show you just how easy just to walk up to somebody, ask a question and next thing you know, you're in a great conversation. That's also one of my favorite things is sort of like matchmaking because we know all these fantastic people and we want them all to know each other.

7:01Although trying to find Ray is like trying to stalk like, I don't know, YouTube before they go into their concert, you know? I'm busy. I don't like that. I feel like untouchable once they get inside. They got goons. I know. I'm a little busy, but I always try to find people during the networking breaks, lunch hours and chatting with them in the taste studio. You're like the Bukayo Saka of BevNet. He's in the Pubmobile. I did skip over Melissa's question about favorite moments for BevNet Live. You know, handing over that trophy to the winner of the New Beverage Showdown is always a great moment.

7:36Yeah. I don't know. It's probably the biggest smile I have in my face during the event. So that's always nice. I won't ask John what his favorite moment is because every second of every day of Bebnet Live is his favorite moment. Just adrenaline rush from start to finish. Yeah. It's just like, you know, Bebnet Live is your heroin. Oh, wow, wow. Your light is your crystal mask. Got weird fast. No, I'll echo what you guys are trying to say outside of the heroin references. I enjoy meeting all of the entrepreneurs and everyone that's coming to the thing. It's just a great time to be able to chat with people and, you know, get to know different members of the community or reconnect.

8:23So, they're for it all. I know. We've got some different sorts of heroines on stage. I mean, you've got Sarah Nguyen's going to be there for you. Oh, heroin, heroin. Come on, man. That's what I was thinking. Not the same thing. You know what that's called? That's called a homophone. There you go. It is called a homophone. Well, we did have a fantastic entrepreneur on stage last year. One may call her heroin. It was Alison Ellsworth, who's one of the co-founders of a brand called Poppy. Everyone knows Poppy. Poppy, the better for you soda that is positioned as a prebiotic soda. That positioning has gotten the company in a bit of trouble.

9:03As reported on BevNet, a class action lawsuit filed this week is taking aim at one of the central claims behind poppy's prodigious rise, its purported gut health benefits. The suit was filed in the U.S. District Court for the Northern District of California and alleges that the two grams of prebiotic fiber in a single 12-ounce can of poppy is too low to have a meaningful impact on gut health. Rendering that positioning as a probiotic soda as null and void, John Craven. we've seen this story before. How does it end? Well, okay. First, let's talk about how it begins. Yeah. I think that's actually pretty useful for pretty much every CPG company out there, which is, you know, first and foremost, I think there's this general sense of like, you know, you start doing something and like, no one does anything, then you're like in the clear.

9:56So, you know, a lot of companies, I think when they start out, you know, their reason for being and what they, you know, promote as the benefits of their, their product are kind of under the radar because no one's really paying attention. And, you know, the folks who file class action lawsuits are after money. So when you have no money, they're not really worried about you, generally speaking. So I think, you know, it's just one of those things where, you know, a lot of times I think companies that end up in this spot who've had success are just doing what they've been doing for a long time. And all of a sudden someone has an issue with it.

10:31And again, it's just, the target isn't big enough. Just, you know, you got to remember that. I think the second thing is that, and this will segue to how it finishes, is, you know, what a lot of times is the foot in the door for a CPG company, like Poppy, its only reason for existing in the beginning was gut health, right? Become sort of irrelevant in the massive success and ultimate outcome that this brand probably will have. And I think as we've seen and talked about, you know, starting with when they did this in Canada with no mention of gut health on the product because they couldn't, it seems that Poppy's kind of at a crossroads anyway, where that is going to slowly fade away anyway.

11:15And I think, you know, at Beverage Forum in LA back at the end of April, Rojan Oza, who's, you know, their key sort of, or the face of their investors, I guess you'd say, talked about how poppy pivoted from gut health to just selling fun that funds a bigger opportunity and i think how this ends is probably that like any class action lawsuit in this situation there's a settlement and this just gets you know put in a drawer and they move on i think it also to me is another sign that uh i think with some of these class action lawsuits as we've seen in the past, they often strike when the company seems to be sort of in play, right?

12:00Because of course, Coke's not going to write this big check when there's a class action out there. And to be honest, this thing getting settled probably at least gives Coke, you know, some peace of mind that the class action is not going to be against them once they buy this brand. So, you know, it probably ends up with some sort of settlement. I mean, sometimes companies fight these and take a lot of time and money, but I'm not really sure that Poppy wants to take a lot of time, if you know what I mean. You mentioned Coke a few times in that. You know something we don't? Just speculating. Okay.

12:35Just speculation. All right. Seen a few things. When these things happen, it's a sign that you're doing something right because people are noticing and now they want a piece of it. This is a way for them, as John was saying before, for them to get a piece of it through a class action lawsuit. Poppy doesn't need gut health, as John was also alluding. I mean, it's a fun brand. It's better for you. It tastes good. People love it. They don't need that benefit to sell Poppy. It's sort of similar to buy. They didn't need the coffee fruit benefit to sell buy. They also didn't need the five. Absolutely.

13:10I think that people drink Poppy because it tastes good. And it's a cool, fun brand that relates to you and is more approachable than certain other legacy brands in the eyes of that, you know, demographic that they're after. And if they get to meet Allison, you get to meet one of the kindest, most supportive founders there is. Copy me, copy me, do what I'm doing. You know, she's great. Heroin. She gives great advice. I mean, there's just, yeah, heroin. There's so many good things about Poppy. They'll survive this. No problem. Obviously survive. Yeah, they'll survive this. Yeah, well, they are being sued.

13:47As I mentioned, aggregate claims in the suit amount to more than$5 million. So for Poppy... That's a rounding error in a mega deal, by the way. It seems like a rounding error. If there were a mega deal to happen, John Craven seems to think that there's one right around the corner. I don't know. They'll spend more on the celebratory steak dinner. Okay. That's terrible. Oh, my goodness. But probably true. Oh, my goodness. No. I don't know. Okay. I mean, how do you think Rojanoza likes to party? Guy had 50 cent at his wedding. that's that's impressive i mean it was an investor and how come you weren't invited to that thing i was there ray no i was not there you were you were in marrakesh uh no no no never been the thing is rohan for all his pomp and circumstance he does still use snail mail to mail invitations john's got lost ah yes it's totally it's pretty bummer pretty rotten right now a lot of people are experiencing issues.

14:41Well, this is an odd tangent. This lawsuit reminds me of a conversation I had with Justin Procknow, who is a well-known regulatory and patent attorney in CPG, and talked about how there are lawyers out there, class action attorneys, who will go into a boardroom with a whole bunch of products that they bought at any grocery store in the U.S. and intentionally look for things that they can sue these companies over. And it sucks. It's one of the most challenging parts of being a brand founder and entrepreneur, but it'll happen. Lawyers are looking for opportunistic moments like that. On the other hand, it is, you know, the whole notion of consumer protection, like there are merits to that right i don't know if there's any merits to these guys though no i mean are you saying they're ambulance chasers right to some of what we're trying to do with that you know like companies shouldn't be able to make outrageous claims but i think there's a very broad sort of gray area of what you know these claims are and what they're intended to mean and again i think you know in the case of a lot of CPG products like my guess if you looked at ten like really emerging upstart brands like probably half of them have some sort of potential you know claim or language issue you know on it so I think it's just like one of those things that founders should be conscious of as they get bigger even the things that like you maybe have gotten comfortable sort of having as part of your brand's DNA to get it started and you know we saw that a lot like kombucha kind of had that problem too.

16:29There was a lot of, you know, gut health type stuff, you know, health aid ended up in one of these things. Just last week in our Slack community, we hosted Shelly of Garglaw and she posted the top five labeling claim issues that brands typically run up against. Definitely check that out if you haven't slacked up bevnet.com. Yeah, no, I mean, I think that's exactly the type of thing that it never hurts for brands to just take a look in the mirror at that stuff. It also helps when your ingredients have clinical backing. There is some sort of actual proven benefit to a particular ingredient or a functional claim that you're making, i.e.

17:14what you can gain if you include or incorporate a Muse into your food or beverage. Amuse is the presenting sponsor of this episode of Taste Radio. Now more than ever, consumers looking for ways to boost their immune systems and Amuse gives them that edge. Amuse is a dietary and food ingredient clinically shown to stimulate immune function at the cellular level. Incorporate Amuse into your innovation strategy and help your consumers optimize their health throughout the year. Learn more at AmuseHealth.com. That's I-M-M-U-S-E health.com. Ray? Yes? Twirl milk tea. You like Twirl, right? Of course.

17:55Twirl's a great brand. We know Pauline Ng and Olivia Chen are the great founders of Twirl, and they've got a new product, a popping boba. Oh, my gosh. Lychee popping boba, strawberry popping boba, and honey popping boba. I can make your own bubble tea. This isn't the Starbucks boba, is it? This is not Starbucks boba. What is Starbucks called? The summer refresher thing? No, what's it called? The blue thing? Yeah. The blue drink. Starbucks has caused a bit of controversy. What's new? This is the real deal, Ray. I can't wait to put this in some tea. Is that what you put it in? Yeah, you put it in tea or you can put it in a yogurt smoothie.

18:34Yeah, you make your own milk tea. Can I get a look? Yeah, you sure can. Mike, is it a kit? What do they give you? They give you a box and in the box are ready to eat pouches. So you just, you open the pouch and just toss it in your beverage. Yeah. Nice. and then you just get pop, pop, pop, pop, pop, pop. This box kind of reminds me of a baking soda box for some reason. It does look a little like a baking soda box, but you know what? When you open it, you're going to be surprised to find popping boba. Can I just eat the boba? I mean, the boba is a good part of boba. Yeah, you can. Of course you can just eat the boba.

19:04Why not? You going to go for it? No, it seems like a bad idea. I mean, I want to, but... I'm excited to try this because you can put it pretty much in anything. You can put it in a drink or dessert, as the box says. Ready to eat. No cooking required, which makes life even easier when you're trying to have a boba beverage. Yeah. Pop it into a fruit bowl, put it on top of, you know, it looks like there's some cupcake toppings here. That's kind of cool. Plant-based, dye-free and gluten-free. Yeah, they're clear. Yeah. Better for you boba from Twirl. Funny popping boba. I mean, their milk tea is so good, but it's ridiculously hard as everybody knows at this point to put boba into a can and have it just, you know, survive.

19:45and then also to drink it out of a can too. Because you need to have the straw. So, yeah. I mean, if you've got the tea, you've got the straw, now you have the boba. And let's be clear, these are popping boba and not popping pearls. Starbucks. Does the boba explode? Take Pop Rocks. Like, what's the popping for? Seriously? It's got a pop in your mouth. It pops in your mouth and it does kind of explode, yes. It says right there on the side, what is popping boba? You'll get to try it. It's bursting boba. I need to try popping boba. Don't worry. My kids would love that. We'll try this out for lunch.

20:18Here, so everyone can completely understand what we're talking about here. It says it on the side of the package here. What is popping boba or bursting boba? Small balls filled with fruit juice that pop when bitten into. Don't. The outer layer made with seaweed extract. The outer layer is made with seaweed extract, 100 % vegan. Yes, you can elevate any soda, juice, iced tea, milk, tea, or cocktail. Bonus, if you can't finish the whole pouch, store in a fridge in a sealed container for up to two weeks. I mean. How about that? They've had boba before. Their boba's phenomenal. This is just like, I think this is new SKUs and now it's popping.

20:52There you go. It's a really good idea. Next level boba. Next level boba, yeah. Yeah. And I would have prepared it, but it just came in like 10 minutes ago. So I want you to just get it out of the show. Disappointed, Mike. I don't think so. I think you... We'll Instagram. We'll just Instagram. Don't worry. We're going to grab it. That'll happen. From pop to hop. What do you got there, Melissa? Ooh, Ray, nice transition. I know. That was pretty, that was smooth. I've got Fieldwork Brewing's hop water right here. I tried this last night. It's brewed with mosaic and Nelson hops. I thought it was tasty.

21:23It was lighter than other hop waters that I've had. So if that's what you're looking for, it's, you know, a bit on the lighter and more refreshing side. And I was curious because hops sort of have that, they have a flavor that makes me wonder if they're good for you. So I, you know, checked it out online and hops have been attributed with health benefits that include anti-inflammatory benefits, antimicrobial, digestive. But I don't know. Have you seen any hop water brands touting the health benefits? And, you know, we just finished talking about labeling claims. Maybe that's sticky territory. But yeah, I haven't seen that.

22:01No, I haven't either. But I would prefer my hop water to have full Nelson hops, not just Nelson hops. Because wait, what? You know, just gets you right around the neck, you know, just lock you in. They could just, I just don't feel the intensity. What is this? A 1984 wrestling reference you got going here? Sure. I'm not a half Nelson kind of person, full Nelson all the way. You want your hop water to put you in a headlock. Yeah. I can understand. I'm not a Ryan Gosling guy either. No, nobody. I mean, if anyone, if anyone, if anyone gets that reference, and by the way, I am Ryan Gosling. But if anyone gets that reference, email me, I'll send you a t-shirt.

22:43All right, let's get to our featured interview for this episode. As I mentioned at the top of the show, Katie Lefkowitz is the founder and CEO of Harkin Sweets, an upstart brand of plant-based, better-for-you candy bars. Prior to launching Harkin, Katie was the chief operating officer of Caulipower, helping the cauliflower-centric brand generate$100 million in sales annually within four years of its launch. In 2022, she set her sights on the confectionery space with the goal of creating a brand that rivaled legacy players like Snickers in terms of taste and texture, but with significantly less calories and sugar and was enhanced with functional ingredients.

23:26Harkin was the result. The brand debuted earlier this year and comes in three varieties, the crunchy one, the gooey one, and the nutty one. Harkin has already landed placement in the checkout aisles of one of the biggest retailers in the world, Walmart. Last month, Walmart added Harkin candy bars to 3 ,500 of its locations across the U.S. In this interview, I spoke with Katie about how a personal crisis led her to create Harkin, how she drew upon her professional experience to develop the candy bars, and how she secured and prepared for a pitch meeting with Walmart. She also explains why the category buyers said yes almost immediately, balancing a healthy margin with a reasonable everyday price, and how the company is supporting sales growth at Walmart.

24:16Hey folks, it's Ray with Taste Radio. Right now I'm honored to be sitting down with Katie Lefkowitz, who is the founder and CEO of one of my favorite food brands, Harkin Sweets. Katie, great to see you. Thank you so much for having me. Great to see you too. I think I mentioned this on elevator talk when you appeared on the show a few weeks back. I should be more objective when it comes to saying what my favorite products are, but Harkin makes just this phenomenal candy bar that I've always dreamed of having and seeing one day. And here it is in my hand. This is the Crunchy One variety. Loyal listeners of the show know that I'm a fiend for Snickers bars.

24:57And And man, this is a Snickers bar in better for you form. So thank you so much for creating this. Thank you for enjoying it. That is all I ever want in life. You have a pretty amazing background in this industry in that you were the chief operating officer for Kali Power, which has been a rocket ship for so many years. So you have the experience in food, you have the experience working for an entrepreneurial brand, but where did this desire come from to create a Better For You candy bar? I mean, where do you start? Really, I created Harkin as a fellow lifelong knickers obsessive who had to give up the stuff after a diagnosis, unfortunately related to colon cancer.

25:46So as you can imagine, this really turned my life upside down and put gut health at the forefront. It was at that time I really dug in to start understanding the concept of food is medicine and all of the products you can have to really help prevent that terrible outcome. And it was at that point where I really switched my career, which at the time is actually in the biopharmaceutical space. I was focused on launching different drugs aimed at breeding chronic illness. And I just realized that so much of these illnesses can actually be prevented through changes to your diet. So that's really the overall picture of how I went from this base in biopharma into the food world and how I got to making Harkin Here Today.

26:46But in the interim, which you mentioned, is really my role that I played with Kali Power. So I joined there very early days. We were just getting into some national distribution. And in my role there, kind of as the first chief operating officer of the brand, we were able to go gangbusters, as you said. I mean, we grew from zero to over 100 million in four of the craziest years of my life, at least at the time. And I really think it's a testament to what us little guys can do in these traditional comfort food categories that haven't seen that revitalization. When I see Harkin, I see a brand that is similar in that people have been asking for lower sugar, better ingredients, real chocolate candy bars for a long time, but just couldn't get them.

27:46And the process of probably creating such a bar when you originally thought of this concept must have been pretty challenging at the outset. Yeah, absolutely. I mean, I think that is one piece of it where my experience on the operation side of the business at Kali Power really came in handy. Just being able to navigate the wild west of the co-packer environment out there. I mean, I can't even tell you how many folks said no, said it wouldn't work. You know, I am kind of a science engineer at heart and I'm a big believer in making stuff happen, which is easier said than done in a lot of ways, especially as it relates to manufacturing.

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28:34So once I came up with the concept of Arken, right, like a gut healthy, lower calorie, no sugar added candy bar, you know, after experimenting in my kitchen, working with certain food scientists, really scaling it. I mean, that's certainly the hardest part. And there's lots of components to the candy bar. There's the date caramel, which is really our feature. There's the chocolate coating itself. And then there's the nougat layer. And each of those three components are their own R &D beast, including incorporating them all into one candy bar, which is why, I mean, it really took me over two years to get the formulation right and get the manufacturing right to the place where we would be able to scale.

29:23I think for me, the most important part of Harkin is what I mentioned at the outset of our conversation, which is this is a Snickers bar in Better For You form, in particular, your crunchy one variety, in that there's no compromise. It tastes like what you expect it to taste like. And the texture, the sweetness level, the nuttiness of it is all there. And I think one of the hardest parts about being an entrepreneur is really being honest with yourself about the taste of your product, the texture of your product, and whether or not it is actually something that consumers will want, appreciate, and have a point of reference for.

30:07And the point of reference for should, in my opinion, be at the same level in terms of taste, texture, etc. So, you know, getting to that point, getting to that place is really difficult. How many times, like talk about the process of getting it right and making sure that you were being honest with yourself and your consumers about the fact that it is exactly what you describe it to be. So when I created this product, I couldn't agree more. It was really important to me as a Snickers obsessive myself that we really reflected the product that I was seeking to replace within my own diet. And I think it's something that oftentimes I'm sure a lot of entrepreneurs maybe forget to do, right?

30:52You focus so much on the product that you're creating that you might forget to continue trying it head to head comparison of the product that you're really competing with on shelf. And, you know, my drawers at home were filled with different variety samples of Harkin product. And they were also full of Snickers products and Hershey products and Mars products just to make sure that, you know, we were able to compete with them from a taste perspective. But I think that's a big part of the reason that, you know, we'll talk more about Walmart, but part of the reason that they're comfortable putting the product on shelf right next to the big boys is, you know, they know that when their consumer goes to try it, They'll be just as delighted with the taste and the texture and all of those great components.

31:44And the fact that it happens to be better for them, well, that's just an added bonus. You know, it just looks like your traditional, typical candy bar. There's nothing about this that's screaming better for you, functional, using better ingredients or whatnot. I think for me, it just looks like an elevated, slightly more sophisticated, even perhaps a lot more sophisticated bar, candy bar than you've seen. How do you take into account the packaging, the name, the labeling, all these different things that you've done to make it feel like a mainstream, conventional type of product? absolutely so for me i mean the name just to kind of talk through that a little bit the point of the brand is really to allow people to hearken back to a time when they could enjoy as much candy as they wanted but not feel terrible about it afterwards and what's been really interesting since launching on shelf is you know we're getting tons of consumer feedback just emails truly these people are amazing they just find us and they email us even though they're buying the product in store and they say just that they say I picked this up because it looked like it tasted it looked interesting to me it looked nostalgic and then I ate it and then I looked at the nutritionals and said huh that's actually really good for me and I was having this This is sort of my cheat day candy bar.

33:19But once I flipped over the package, it turns out I can actually have these every day. And that's something you only really learn when you have the product on shelf. But that hierarchy, if you will, where taste comes first was really important to me in designing the packaging. And so far, it's been resonating really well with our customer base. Did you think about who your retailers would be or who are the retailers you're going to go after when designing the package? I think a lot of people, founders, early stage founders, just automatically defer to the natural channel and say Whole Foods or specialty channels and don't really think about that big mainstream opportunity until a few years down the line.

34:05And were you thinking about that big opportunity and going after a Walmart early on? So when it comes to the packaging design, the one thing I was really focused on was creating a product that was for immediate consumption. So a caddy that goes on shelf that someone can just buy one of and drive. And interestingly, that is what helped me narrow down the retailer set more than anything. And if you look at where product is sold at Impulse, at the checkout, I mean, Walmart does more of that than anybody else. And that's really where I saw us being able to achieve this dream of providing folks a better option than what's out there.

34:51And so in focusing on Walmart as the, obviously the biggest retailer in the country, it really enabled our merchandising to match our packaging, which to me was the perfect blend of what I was hoping for in launching Harkin. So were you still looking at, you know, all the opportunities that might be available to Harken? Or again, was this, hey, let me look at where I can have the biggest impact with the brand at the earliest point of its development? I certainly have had conversations with the big natural retailers as well. And, you know, hopefully we'll have some good news there soon as well.

35:34But I mean, I think a lot of early stage entrepreneurs will maybe avoid Walmart or avoid those big retailers. And at least in my experience with Harkin and with Kali Power, I should say as well. I mean, we had a really big presence in Walmart earlier on than I think your typical company is. If your buyer in that category understands your product and your brand and your story. I mean, amazing things can happen. And I will say when I went down to Bentonville to pitch the buyer at the time, a woman named Jenny and her assistant, Melanie, they understood it right off the bat. And to me, that's one of the most important pieces, right?

36:19Just the corporate strategy aligned with what you're trying to do. Because if you're fighting against those sorts of headwinds throughout, I think you'll have a lot harder time executing. Yeah, let's unpack that buyer meeting a bit. First, how do you get a buyer meeting with Walmart, especially as a founder who has been working on their brand for a couple of years and it only recently launched? And how do you prepare for that meeting? Yeah, that's a great question. So, I mean, in order to get the meeting, to be totally honest with you, I still don't know exactly which connection of the dots landed it.

37:02But I have spoken to tons of people in Walmart, like anybody that I've had connections to. Specifically, a woman named Andrea Albright has been a great mentor to hearken from the very early days. And really, it's about like finding people that you have connections with to get in front of these folks. And what I will say is preparing for that meeting, I mean, months, really just getting all of the numbers, right? Making sure that the product I'm presenting to them, I know that I'm able to really scale because when you launch with them, you know, it can be huge. And really to that point, I mean, kind of a crazy story.

37:43I went down there truly on a lark. I did not know how things would end up. We were still such early days that didn't know what to expect. And so I went there kind of thinking, oh, let's hopefully I'll be able to get a handful of doors to do a testing. And I start telling them the whole Harkin story. You could tell they really understood it, like I said, right off the bat. and in the middle of the meeting, Jenny, who was the buyer at the time, stopped me and said, I've only ever done this once or twice before, but I'm so excited about this that I'm awarding you the business on the spot in the room.

38:29And I want you to be in 2 ,700 doors, which I nearly fell out of my chair. I was so excited and ecstatic about. And again, a way higher store count than I could have ever dreamed of. But it really spoke to how excited they are about this product opportunity and just how empowered their buyers really are. I think it speaks volumes to what Walmart is doing. Since that meeting, we have a new buyer, her name is Callie, who actually, she worked very closely with the Callie Power brand as her role, with her role in frozen pizza. and she too, I mean, these buyers are really empowered to own their sets in a way that's unlike, honestly, what I've seen in a lot of other retailers.

39:18So she was able to get Harkin in before a category reset. Is that what I'm hearing? She was able to tell me in the room that we were accepted so that we had the time to get everything set up. Whereas most brands wouldn't find out until maybe weeks, months after the meeting by her giving us the go ahead in the room. We were able to get set up with, you know, all of their backend systems to make sure that we can meet the very heavy demand that was coming out of that. That's really helpful. And I wanna talk about that in a second. I wanna go back to your preparation. You said you've been preparing for months.

39:57When did you first know about the meeting? And then what are some specifics that you felt like would really impress the buyer? And what are some of the things that you were kind of surprised by in the meeting? Aside from being awarded the stores on the spot, what are some of the things that kind of surprised you in the meeting? Yeah, I mean, in terms of the preparation, like I said, I mean, so much, just like research going into really understanding their consumer and how they operate. One of the pieces that I remember she said she was really excited about It was just like how I understood the route to market.

40:34So for the checkout aisle, it is a little bit different than the rest of the Walmart store. And there's a lot of different distributors you kind of have to have conversations with beforehand to make sure that, you know, my margin is protected. The Walmart margin is protected. I think those sorts of conversations take a really long time because it's playing with, okay, how can we present pricing to them? What can we do on the manufacturing side to make sure that, you know, our financials are all in a really good place. But again, I mean, just understanding what Walmart's overall objectives are as a company and, you know, within better for you chocolate candy, there really are not many options out there.

41:17I think we've seen the explosion within the non-chocolate candy space of, you know, alternate healthy options and having a product that really filled a significant white space for them really help within the meeting and beyond it to be able to help them understand kind of the value that Harken and our shoppers could be bringing to their set. I think that if you get the meeting and you're going in there, there's a reason for that, right? There is something about your brand that's really resonating with them because they're not taking thousands of meetings, right? They've already really narrowed down their set.

41:52So I would say just have a lot of confidence in what you are building and match that as much as you can to what their goals are as a merchant team. Did they evaluate Harkin in the context of the explosion of weight loss drugs that we're seeing on the market? You know, the GLP won weight loss drugs like Ozempic. Is that something that is affecting how Walmart is evaluating brands? You know, it's a great point. And that did actually come up a bit in our conversations. This was right around the time And some of the reports were coming out from Walmart where they have the ability because they have the pharmacy business to track how consumers are behaving in their stores when they're on these different GLP-1 modulating drugs.

42:43And what they've seen really is those folks that are on these drugs are buying fewer calories. But specifically, the question is what types of calories are they buying? And that's where you really unpack that, you know, these folks are buying treats and kind of the less, the typically less healthy products, but being much more thoughtful about how they're spending their money on these products. And I believe, you know, no one's ever told me in any official capacity, but I believe that that trend within the kind of weight loss drug space has really helped Harkin in the sense that we offer a functional benefit.

43:30And that's exactly what these consumers are looking for. You mentioned price and what consumers are spending their money on. Now, if I go to a Walmart, my expectation for the price of a Snickers bar is, I don't know,$1 to$1.50. I assume the price of a Harkin candy bar is higher than that in a Walmart. How do you take into account the needs to have a sustainable margin while taking into account the expectations for consumers to be able to afford, you know, a candy bar? Absolutely. So we're sold for$274 at checkout, which is higher than the more traditional products out there. But I think what's interesting about it is our premium, our functional premium, only really comes down to somewhere between 10 and 15%.

44:28There's a 10 to 15 % premium on the functional benefit and the ingredients that we provide, which to date, since we've seen the data on shelves, has not been a big challenge for these customers. And I think it comes down to they're buying less frequently. So if they're buying less frequently, they have a little bit more money to spend on that treat than maybe they did on a per-use basis before. Earlier, you said there's a lot of demand happening at Walmart stores. You're in 3 ,500 Walmart stores, according to your LinkedIn post from a couple of weeks ago. Yes. And I should say it increased. It did increase quite a bit since that meeting all those months ago in Bentonville, just to square that there.

45:12Which is even better news. I think after that meeting, I might be extremely happy, but also kind of freaking out because if I find I'm going to be in 2 ,700 or 3 ,500 Walmart stores and know that I have to supply those stores and market in those stores to make sure people know what the product is, why they're paying a certain price, what's different about the product, do all these different things, demos. There's a lot involved. On a positive note, it might be easier to talk to an investor and say, hey, you should invest in this brand so we can ramp up production to fill all these stores and do all the things we need to do to be successful in Walmart.

45:49But again, once you got the yes, how did you go about saying, okay, here's what we're going to need for production. Here's how we're going to support the products and the brand in-store. Talk about that process. Yeah, I mean, a very big undertaking. I think that was one of the moments where, again, I felt very fortunate to have had the experience that I did with Kali Power because an overnight ramping of, you know, things from production to marketing is something that I at least had that background. And so immediately just focusing on making sure we can make this product at the level of scale that we need and having the confidence at that point to really be placing these large purchase orders with some of the different suppliers that we needed to in this space.

46:41And then it really became, you know, on some of the other items outside of the manufacturing, just having lots of conversations. I mean, the one thing I will say about this industry is I'm blown away every day by how unbelievably helpful everybody is. And if you haven't had the experience, somebody else has. And I love the way that everybody is so generous with their time. And it's not that kind of like cutthroat competitive environment. There's so many Slack channels and things like that where you're not shouting into the void. You really get great help from entrepreneurs who have done it in the past.

47:20That is really a great benefit of our industry is that people are willing to help each other when they can. And trying to find a reliable supplier of certain ingredients can sometimes be challenging. Trying to find a reliable co-packer or a backup co-packer can be really difficult. But I mean, I think that's one of the great things about, I think, something that we do is we do our best to try to make those introductions as much as possible and to tell the stories like we're trying to do right now of how to be successful when great things happen for a brand. And I really, really appreciate you sharing so much about your journey and experience to this point, Katie.

47:59I want to touch on one more thing, which is your education. As I mentioned before, we hopped on the mics. You have a minor in consumer psychology, which sounds pretty amazing for the job and the job that you're in. How do you analyze the modern consumer and how do you use that analysis? How do you use that information to help build your brand? On the consumer psychology side, I think that the key to everything I ever learned from an educational standpoint on it is it is so important to get into the mindset of your consumer. That means following what they follow, walking the store like they would walk the store, and really just living their day-to-day decision-making as much as possible.

48:53that's really what led me to create the brand in the first place is finding this need within myself and then realizing that folks across the country also have the same need state right they want to have a treat that they want to feel good about themselves afterwards and having those connection points with your consumer is just so so so so important it's not necessarily just about blasting everything on Instagram and TikTok, right? It's about really connecting. I mean, to this day, I answer every DM, every email that comes in to hearken on any of our channels. And the reason for that is to have those connection points.

49:40And the feedback that I get from folks because I do that is worth its weight in gold. I will never give that up because there's no better way to really understand the psychology of, you know, what people are up against every day. I love that. Walk in their shoes, understand what they're thinking as best as you can, what they're buying, all really valuable information that helps you craft your message to existing consumers and new ones as well. Katie, thank you so much. This has been such a great conversation. I'm so excited to see how Harkin continues to develop. I'm excited to see Harkin in Walmart stores.

50:19I don't frequent a lot of Walmart stores because there's not a lot in my area, but I'm excited to visit one soon and see Harkin on Shelf. I'll be buying more than a few at the checkout. Thank you. Thank you. It was a privilege truly of a lifetime to see it on Shelf myself for the first time. I definitely had a few happy tears at that moment. So the more folks can see it there, the happier I am and really excited to see where the journey takes us. Absolutely. Once again, Katie, thank you so much and look forward to staying in touch. Thanks, Jack. That brings us to the end of this episode of Taste Radio.

51:02Thank you so much for listening. Taste Radio is a production of BevNet.com Incorporated. Our audio engineer for Taste Radio is Joe Cratchy. Our technical director is Joshua Pratt. And our video editor is Ryan Galang. Our social marketing manager is Amanda Smirlinski. And our designer is Amanda Huang. Just a reminder, if you like what you hear on Taste Radio, please share the podcast with friends and colleagues. And of course, we would love it if you could review us on the Apple Podcasts app or your listening platform of choice. Check us out on Instagram. Our handle is BevNetTasteRadio. As always, for questions, comments, ideas for future podcasts, please send us an email to ask at tasteradio.com.

51:43On behalf of the entire Taste Radio team, thank you for listening, and we'll talk to you next time. Thank you.

From the publisher

It's rare for a five-month-old CPG brand to be featured in the checkout aisles of one of the world's largest retailers. But Katie Lefkowitz, the founder and CEO of Harken Sweets, an upstart brand of plant-based, better-for-you candy bars, made it happen.

Prior to launching Harken, Katie was the chief operating officer of Caulipower, helping the cauliflower-centric brand generate $100 million in sales annually within four years of its launch.

In 2022, she set her sights on the confectionery space with the goal of creating a brand that rivaled legacy players like Snickers in terms of taste and texture, but made with significantly less calories and sugar and enhanced with functional ingredients. Harken was the result. The brand debuted earlier this year and comes in three varieties: the Crunchy One, the Gooey One and the Nutty One. 

Last month, Walmart added Harken's Crunchy and Nutty varieties to 3,500 of its locations across the U.S. The retailer merchandises the candy bars in the cash register aisles of its stores next to category stalwarts like Twix and Payday.

In this episode, we speak with Katie about how a personal crisis led her to create Harken, how she drew upon her professional experience to develop the candy bars, and how she secured and prepared for a pitch meeting with Walmart. She also explains why the category buyer said "yes" almost immediately, balancing a healthy margin with a reasonable everyday price and how the company is supporting sales growth at Walmart.

Show notes:

0:42: Is That My Daughter In There? CPG Heroine (Check The Spelling). Aye, Poppi. – A local brand feeds the beast(s) just before the staff lunch, which, for some, becomes unnecessary. The hosts reveal their favorite moments of BevNET Live (the pen of judgment!) and discuss the ramifications of a high-profile class-action lawsuit. They also binge on boba (not popping) pearls.

22:43: Interview: Katie Lefkowitz, Founder & CEO, Harken Sweets – Taste Radio editor Ray Latif professes his passion for Harken; Katie talks about how cancer impacted her dietary habits and her perspective of "food as medicine." She also discusses the challenges of developing a candy bar that can compare to ones like Snickers, why it's imperative for entrepreneurs to be honest with themselves about taste and how package design influences retail strategy. Katie also talks about how Walmart buyers are empowered to "own their sets," why understanding how the retailer operates was valuable information, how the popularity of GLP-1 drugs factored into Walmart's decision and how a minor degree in consumer psychology helps guide her assessment of the CPG landscape.

Brands in this episode: Dumpling Daughter, Poppi, Twrl Milk Tea, Heath-Ade, Bai, Harken Sweets, Caulipower

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