It's All About That 'Aha' Moment... And The Lifetime Customers That Follow

27 Apr 2023 · 42 min

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Taste Radio Episode Notes: It's All About That 'Aha' Moment... And The Lifetime Customers That Follow

Episode Overview

  • Podcast Title: Taste Radio
  • Episode Title: It's All About That 'Aha' Moment... And The Lifetime Customers That Follow
  • Description: This episode explores how a single pitch can set the trajectory for a company. It highlights successful brands from past BevNET Live events and features an interview with David Garci-Aguirre from Corto Olive, a super-premium olive oil company.

Key Themes and Topics

  1. Importance of the Pitch
  2. The hosts discuss how participating in pitch competitions like the New Beverage Showdown can shape a company's future.
  3. Success stories of brands that gained traction at past events emphasize the significance of memorable and impactful pitches.
  1. Recent Discoveries and Innovations
  2. Introduction of exciting new brands and products sampled during local meetups.
  3. Mention of innovative products such as:
  4. Bitter Love: A bitter beverage made from various roots.
  5. Swing Tea: An iced tea sweetened with apple sugar.
  6. Mind Blown: Plant-based scallops that mimic seafood.
  1. Interview with David Garci-Aguirre - Corto Olive
  2. Background: David discusses his journey from soccer to olive oil, emphasizing the unexpected paths one can take in their career.
  3. Corto Olive's Mission: Focus on freshness from harvest to plate, aiming to elevate olive oil from a kitchen staple to a celebrated ingredient.

Key Points from the Interview

  • Olive oil as a Fruit: Understanding olives as fruit emphasizes the need for optimal harvest timing to produce high-quality oil.
  • Marketing Strategy: Corto targets chefs who care about ingredient quality, using side-by-side tastings to showcase their product's superiority.
  • Quality vs. Extra Virgin Labeling: Discusses the misconception of "extra virgin" quality, clarifying that it only indicates there are no defects.
  • Heritage and Transparency: The story of Corto's family farming background plays a role in their marketing and connection with consumers.
  1. Packaging Innovations
  2. Corto uses a unique Flavor Lockbox packaging that protects the oil from light, heat, and air, ensuring freshness until the last drop.
  1. The Pricing Dilemma
  2. Discussion on the rising costs of premium ingredients and the challenge of justifying price increases to consumers without compromising quality.

Brands Mentioned

  • Poppi: A prebiotic soda brand.
  • Perfy: A beverage brand.
  • Liquid Death: A canned water brand.
  • Bitter Love, Sonder, Athletic Brewing, Mind Blown, Country Archer, Spudsy, Ithaca Hummus, and MaKa.

Takeaways

  • Aha Moments: Creating memorable experiences for customers can foster long-term loyalty.
  • Education in Quality: Educating consumers and chefs about the true quality and benefits of premium products is essential for market penetration.
  • Community and Networking: Building relationships within the beverage community is invaluable for new brands.

Conclusion Taste Radio continues to highlight the dynamic nature of the food and beverage industry, emphasizing the importance of strong pitches, innovative products, and quality storytelling to build lasting customer relationships. The episode encapsulates the evolving landscape of culinary ingredients like olive oil and its potential for market differentiation through quality and experience.

Contact Information

  • Feedback: Ask@tasteradio.com
  • Sponsorship Opportunities: Interested parties can reach out via the email provided.

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Note For more insights and discussions, listen to the full episode of Taste Radio, and engage with the community through their social media platforms.

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Transcript

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0:10Hello and thanks for tuning in to Taste Radio, the number one podcast for the food and beverage industry. I'm Ray Lateef, the editor and producer of Taste Radio And with my co-host for this episode John Craven, Jackie Brugliera, and Mike Schneider This episode features an interview with David Garci Aguirre The Master Miller and Vice President of Operations for Corto Olive Who reveals everything you needed to know about olive oil But were afraid to ask Get access to limited swag and exclusive content By becoming a Taste Radio VIP It's easy for you to join that group of very important people. Just head to Tasteradio.com slash VIP and take one minute to sign up.

0:52I'm excited to see all our VIPs in New York City. If listeners recall, John Craven is offering anyone who is a VIP a free Negroni or two. Just make sure to bring your official laminated Taste Radio VIP card. Okay, there you go. If you don't have one, just hit up JohnJCraven at BevNet.com. Just demo me a$100 replacement fee Was it one or two Negronis? I think you just said one Why are you trying to make the offer get better? Just one One for me, one for whoever One per$100 card All right BevNet will never charge you to be a VIP Just saying Yeah Okay VIP is free Anyway We will see you in New York City VIPs On June 14th and 15th at the Metropolitan Pavilion That's when BevNet Live Summer 2023 is happening Look, I always tell people this.

1:43I've always talked about this in the podcast. Save money. Early registration ends on May 5th. You're running out of time to save loot. And who doesn't like to save loot, especially in our industry? That's a good question. Apparently no one. Yeah, I don't know. Why wouldn't you want to save some money? And if you're an insider, you save even more. So multiply those savings. Two times the savings. There you go. It's complicated math. Now, as of this recording, I have not yet been the emcee for the Naturally San Diego Pitch Lamb. That's happening in a couple of days. But I feel like it's going to give me good prep for New Beverage Showdown 25.

2:21Oh, yeah. Which is also happening at BevNet Live Summer 2023. Highly encourage folks to apply for that. The deadline, Jackie, is May 12th. May 12th. Yeah, lots of deadlines coming up in May. Yes. If you're looking for tips on what you should be expecting, if you are accepted to participate in New Beverage Showdown 25, we just had a fantastic community call where we had two past winners and a semifinalist offer some great insight into what it's like to be up on stage. And one of the winners actually was one of the judges, too, Alison Ellsworth from Poppy. That's right. Formerly known as Mother Beverage.

2:56Right. She gave some great advice on what the judges are looking for and a little bit about the process and just what's important to the judges. I always tell people before they go up on stage, be memorable. And John Craven can attest. Mike, you can attest too, because there are 12 brands up on stage. Everyone's got different stories. I mean, typically we're on stage for what, 70, 80, 90 minutes. And it's easy to get forgotten, frankly. So be memorable. Jackie was a judge? Yes, just like I forgot Jackie was a judge. All right. Do that again. Do that again. No, no, no, no. That was a good piece of humble pie.

3:34Sorry, Jackie. It's all right. Especially because I advocated for you to be a judge, and I still advocate for you to be a judge. Anywho, be memorable. Yeah, I was going to say, I was on the judging panel with Allison from Poppy, and we had a lot of conversations in the judges room just talking about branding, identity, their founder stories. And in that community call, Vasa from Purfi really talked about his story and his pitch. And then Max from Plink provided some insight into his product and his pitch as well, and how he really wanted to get to the second round to have his co-founder be on the stage.

4:10And yeah, it was just really interesting in the judges room to just talk about what is a brand, what is going to resonate with consumers, and is the product good? Does it taste good? I think those are the keys to your pitch. One of the questions was, am I ready? Should I be in a smaller competition? And the answer is, you're probably ready. It's a safe place to pitch. You want to be up on stage. You want to get the feedback from the judges. You want to get feedback from people in the audience. So many times you hear things like, Allison was right or Jackie was right. And a potential partner came up to me and told me how I should get things done.

4:44And, you know, there's been times people like, oh, Mike was wrong. We do it this way. And all of that stuff is valuable feedback that you're going to get from being on stage and doing the new beverage showdown. And you're also joining a community. The founders talked about how they're part of a cohort now and they're checking in on each other's progress. When you pitch on stage, you join that community, you get that feedback. It's not all about winning. It's about the connections and tapping into that beverage community. Just to follow up on Mike being wrong, Mike was big time wrong about liquid death.

5:13Didn't even get into the finals. Huge mistake. So wrong. No, in all seriousness, it's also about awareness, you know, introducing yourself to the beverage community. So we just published an episode of Taste Radio that features Jake Bullock, who is the co-founder and CEO of Can, the micro-dosed social tonic brand. Jake and his co-founder, Luke Anderson, won the competition in 2019, New Beverage Showdown 17, summer 2019. And he talks about how the competition, New Beverage Showdown, quote, set the trajectory for the company. I think, you know, coming to BevNet Live as an early stage entrepreneur also gives you the opportunity to meet people that you really need to meet in this industry, who can answer the questions that you've had since day one about ingredients, about packaging, about distribution.

6:00We have experts aplenty, service suppliers, ingredient suppliers, all these folks who can help you get your brand to the next level, get your products ready, not just for market, but ready for prime time. And they'll all be there at BevNet Live summer 2023. One company that's loaded with such experts is AFS, Applied Food Sciences, the presenter of this episode of Taste Radio. AFS is the leader in innovation for functional organic ingredients in the natural products industry and is built on the belief that quality is transparent from seed to label through organic farming, ethical sourcing and sustainability.

6:37Learn a lot more about Applied Food Sciences at AppliedFoods.com. You can also learn more about them and meet them at BevNet Live because they will be there ready to talk to you. Bring them your hardest questions. They have the answers. They really do. Yeah. I mean, those guys, I mean, they can answer almost any question. And it's not just even limited to ingredients. They have such a good understanding of the beverage industry that they can advise on, well, any aspect of a beverage brand or company. If they don't know the answer, they will know who knows it. I hear they also like to buy people, you know, a Negroni or a cocktail.

7:11Or so I've heard from Ray and Adam Stern who don't invite me to their gatherings. Oh, goodness. We've, you know, from time to time invited you and you've just been busy. I'm still waiting for my invite to another round of Lugers. I've been invited to one of those gatherings and it was awesome. We have a nice time. Yes. I'm surprised no one's mentioned my cap, my baseball cap. What are you in high definition today? Yeah, what is that? I can't see it. What is that cap? It's a black cap. It's not my typical Pops whiskey. Is it Millwall, Ray? No, it's not Millwall. I don't even know. I found this cap.

7:48John, nobody is going to wear Millwall. No, don't wear Millwall. I mean, in Newton, you'd be okay. I'm just saying. I found this cap in the office. It has a gold logo. I think it says, it doesn't say AFS. I know that for sure, but it's something like that. And how old centers you drink? Oh, for crying out loud. I don't know. Anyway. Did you forget your hat today, Ray? You just picked up anything you could find? When I wanted to wear something a little different. Wait, you're repping a brand. You have no idea what it is. No. Not right now. You have a taste radio hat at least. I should actually.

8:17That's a good point. We don't have any taste radio hats. We'll get those. We'll get you a blue blazer too with a little pack on them. Blue shirts. I got to be on brand even in the studio. I love it. We could have at least put a sticker on your hat. Well, the reason I wanted to change it up is because I've been watching all these awesome social videos that we've been putting on Instagram. And I'm the only one who's literally wearing the exact same thing every single time. You're consistent. I'm consistent. But I think that's also why Amanda Smarlinski, who's our social marketing manager, I think that she has an even better title than that.

8:47Doesn't she, Jackie? She's a product marketing associate. Product marketing associate. I think that's why she doesn't use me as like the cover for each of these videos. Because it just looks like... Blue shirt, guys. Blue shirt, blue shirt. Every single one is the same. Wall of blue shirts on the Taste Radio account. But does anyone post to the wall anymore? Personally, I haven't in a long time. Post to the wall? The Instagram wall. What does that mean? Oh, the wall, the feed. He means the feed. The Facebook wall. He means posts. Yeah, right. But the Facebook wall was a thing, right? Yeah, it wasn't crazy.

9:20No one says that anymore. No one uses that. Probably your grandma says that, you know? No offense. Sorry, anyone. Brady, you remember umbrellas? Remember when umbrellas were invented? What do they call umbrellas in the UK? Bollies? Umbrellas? Yeah. Well, in the UK, speaking of the UK, John Craven, you just got back. Oh, yeah, I did. Thanks for finding me. London, England. More than just London. You were all over. Yeah, you were all over. I just went to Edinburgh, Scotland, and London. Is that all over? I don't know. I mean, that's good enough for one week. Yes. I don't know. I just sat on a train for a couple hours, looked out the window.

9:55You've already talked a lot about your travels to London. What was Edinburgh like? Chill. Yeah? Yeah. I don't know. It's like there's lots of old stuff. They got a castle. I don't know. What else? Oh, they're really, they take claim for Harry Potter having started there. Okay. I'm not sure if that's true or not, but. I didn't realize J.K. Rowling was Scottish. She's not. But it was based in Scotland? Based there? No, I think she lived there for a little while when she wrote some of the books or something. I'm not a huge Harry Potter fan. My kids dragged me to some Harry Potter stores and we saw a few things that were Harry Potter-esque there.

10:34But I was more interested in the Scotch, right? Okay. Yeah. It just comes out of the faucet there. Nice single malt. Just showering in scotch. I've just got one handle. Here we have the hot and the cold. I've got the 8-year and the 12-year. It's great. Well, on Slack yesterday, John mentioned that he was going to head home early because of jet lag. But it seems... It's the scotch. Perhaps it was the scotch. Perhaps it was the... I literally had one. In all seriousness, I had two little tasters of scotch. I went into, looked up like what the best store to buy scotch was in Edinburgh. And I ended up in this place.

11:14And, you know, I'm like looking around for something like I can't just get at the liquor store at home. There is some weird stuff. But anyway, you know, they give you like little tasters in the store, which was kind of dangerous for like 3 o 'clock in the afternoon. But that's the only scotch I had. I don't know. No offense to scotch, but like I didn't go to like the sort of northern part of the country where you can go to like distilleries. I'm just in a shop. So there's kind of no benefit to buying scotch in a shop there versus shop here. Because it's not like fresh scotch is better, right? You didn't take the Ron Swanson tour to Lagavulin?

11:49I mean, I'd love to do that. I'm just impressed that you said fresh scotch. I feel like that's a tongue twister right there. It is. Yeah. Yeah. I mean, so, yeah, I did not drink a lot of scotch. Okay. But I was a little tired. Then I went to this terrible, terrible place on the way home. It's called JFK Airport. spent five hours there that place sucks oh dude it's the worst five hours i hate that place it sucks isn't there that cool lounge there now though at jfk i mean in terminal five they literally have birds flying around and everyone is angry so i've been to i went to laguardia recently laguardia is much nicer than it had well that's just got a that got a major makeover yeah not uh been there in a long time but sounds like jfk is due if you didn't have global entry by the way the wait time to get through customs at JFK said 278 minutes oh my gosh yeah good times yeah four and a half hours that's not I would just yeah no no okay well glad you got enough scotch in you yes you know I uh I feel like I didn't get enough beverages in me at the BevNet meetup which we had here a couple weeks ago but I do want to talk about some of the amazing brands and founders that we met.

13:00I'm going to try right now a brand called Bitter Love. That's yummy. This is described as a bitter blend of gentian root, dandelion root, angelica root. Is that how you pronounce it? I'd say so. Turmeric, ginger, and ashwagandha. And they have a sister brand too called Sonder. Sonder? Which is the one I have in my hand. Okay. I love the name Bitter Love. I feel like that really expresses everything that you want to get out of a modern beverage brand. I like bitter things. If you say so. And I like things that make me feel happy. Love. I prefer adaptogens, but you know, hey. How bitter is it? It's not as bitter as I thought it was going to be.

13:40It comes later. When I drank that one, I had the same idea about that particular flavor. And the more you drink it, the more bitter it gets. Okay. I can start to feel that. I had that stuff at the meetup. It was quite tasty. That's right up my alley. That stuff is good. And I wouldn't judge how bitter... Well, the other two SKUs are a little more bitter than that one, but that one's tasty. No, this is delicious. I am a huge fan already. I feel like this is something where I could just have this on its own. I could have this with a sandwich for lunch. I could have this as an evening beverage. I feel like this is pretty versatile.

14:17And maybe I'm just a beverage nerd and this appeals to me. but I think it says it's a pretty nice runway. It's nice. And the sister brand Sonder, I think we've talked about it before. This one's the orange cream. S-O-N-D-E-R. Drink Sonder on Instagram. Orange vanilla, Jackie's favorite, Lion's Mane, maple syrup and bubbles, 40 calories, or this one's 60 calories actually. They also have a cola. It's nice, nice prebiotic soda. I got this at the meetup. Not a small brand anymore. Athletic Brewing. Athletic. This is a lemon radler from their pilot program. Nice. Pretty tasty. Kind of tastes. A non-alk radler.

14:56Interesting. Yeah, I mean, it's kind of soda-like. I'm not going to lie, but it's pretty crushable. I have no idea how many calories are in this or anything, but it doesn't seem to be on the can, so. Oh, sample. Yeah. Interesting. So we'll go with it. Tasty. I have my hand, a brand that was also at the meetup, and it's called Swing Tea. It's an iced tea drink made with green tea and also made with apple sugar. That stuff's good. I don't know what apple sugar is. Apple sugar is next-gen sweetener. Pretty good stuff. Well, in the ingredients, it says filtered water, apple juice concentrate, which I assume is the apple sugar.

15:31That it is. Natural flavor, decaffeinated green tea. Decaffeinated green tea. Nice. Citric acid or organic Panex ginseng extract. Let's give this to the world. Apple sugar is having a moment in Europe. It just hasn't hit here yet. but there might be a drink coming out with it might be a drink coming out with it hmm well there is one right there swing tea but there might be another one there might be a big one rumor rumor has it rumor has it can't confirm i'm not getting a ton of the tea flavor i'm getting some of the apple sugar which also almost tastes like honey in this yes it does taste a lot like honey it might be the fact that i drank that or i sipped it right after i drank the bitter love which is messing with my palate.

16:11So who knows? I did not see a brand called Maka at the meetup, but Maka is actually based in Virginia, or at least manufactured in Virginia. M-A-K-A, not Mike. Yeah, with two long lines over the A's. Is it Maykay? No. And I asked Brian Hill, who's the founder and CEO who appeared on Elevator Talk a couple episodes back, if it was Maykay. And it's not, it's Maka. And Maka is a brand of wheatgrass superfood beverages. Now, when you think of wheatgrass, what's the first thing you think of? Not tasty, right? No, right. Yeah. Speak for yourself. Really? But I asked Brian about this and he's like, look, people love our beverage and we're doing pretty well because we are positioned as an energy slash functional kind of beverage.

16:54But yeah, people need to realize that this is going to taste great. And this is my first sip of Maka. This is their Hibiscus Passion Fruit variety. Let's see if Brian was telling the truth here. That is outstanding. That's a really good tasting beverage. Yeah. Speaking of meetups, they're actually at our San Diego meetup. So definitely try to also agree that it's really tasty and not what I was expecting, considering I have taken many wheatgrass shots and those make you pucker. I have avoided it because it says wheatgrass on it. So that's a mistake. Yeah, it's really good. It's made with 90 milligrams of caffeine for a 12 ounce can.

17:34There are four varieties, lemon, coconut, pineapple, and mango. Thanks to Brian's team who dropped off a whole bunch of samples earlier today. Can I try this? Does it need to lead with wheatgrass? Mango. I'll give the mango one. I'll take mango. Thank you. Mike's going down a rabbit hole here. Here we go. Yeah. While Mike's going down that rabbit hole, I want to call out a brand called Lost Art. Oh, I lost so much time. This is great. Oh, God. All right. Call out Lost Art. Okay, let's talk about Lost Art. Is that ghee? No, it's krautchi. Oh, sorry. Geez, I was way off. Now, Marie Lafontaine is the owner of Lost Art Cultured Foods.

18:12She was at the meetup as well. Lost Art was founded in 2015. They are makers of organic cultured veggies. The product I have in my hand right now is their krautchi. This is a blend of unique mixed veggies with toasted Indian spices. Lost Art Cultured Foods are made in Charlestown, not too far from here. charlestown mass that is i have not dipped into this i don't think i'm going to open this right now in the studio because that kimchi aroma might linger might shall we say that would be awesome but it was fantastic to meet marie she was so kind to leave us some samples and i'm so excited to try this product last time i was here and i don't know if you edited this out i promised i would bring these plant-based scallops which i have prepared for you guys now these are from a brand called Mind Blown.

19:00They looked browned. Yeah, you put some, you take them out of a little bag, you dry them off, you put this little like magic powder on them. Okay. I don't know what's in that. No ingredients. And then you cook them. We have already tested these to determine that they're safe. John Kenna has had many of them. He says they're good. He has iron consequences. They're good. They're good. Jackie says they're good. I can't do that. Somebody's got a crown one. With those little sticks, because I feel like I'm at a cocktail party from 1983. Oh, you're an expo basement here. Okay, here we go. The texture is pretty good.

19:36I don't know if I'm going to be able to make it over there. You want me to throw you one? No. Just catch it in your mouth. All right, that is weird. I like it. I think they need to be warm for us, too. Yeah, they definitely need to be warm. They definitely taste like scallops. Yeah, it's kind of weird. I mean, it's weird that I'm going for another one. They mimic the flavor of scallops. They're pretty good. It's like the first one you're skeptical of, and then you just keep eating them. You just don't realize. that they're all gone. You guys, this does not suck. These are good. Yeah, and they cook just like a scallop.

20:03So you literally just can pan fry them and they're really tasty. They're great like alternative for people that just don't eat seafood. All right. So Country Archer Fuego smoked sausages, nine grams of protein, zero grams of sugar. Country Archer, one of my favorite meat sticks. I'm going in. Good? Oh yeah, DNS. These are great. Spicy? Fuego? They are spicy. What I would call an amusing kick, but a lot of people would just be like, this is fire. It's good. We got this one too, Zero Sugar, which, are there normally, is there normally sugar in a meat stick? There's sugar in a lot of jerky and a lot of meat sticks, and they've prided themselves on being no sugar.

20:49I like it. Yeah. They have the full flavor. I mean, like these are legit. This is good. You should try it. Eh, I'm okay. I don't really do meat. I know you're not a meat stick guy. Meat stick. You like this one? Yeah, I have something less meaty. I have spudsy sweet potato scoops. Nice. That is a lot less meaty than this, which is the opposite. Yeah, meaty, treasy. These might be a little lighter. But it says classic cheddar and sour cream and onion. And I have dove into the sour cream and onion already. Nice and crunchy, but let's see. Those are epic. Yeah, I mean, everyone loves a good scoop.

21:22You know, you can put a lot of dip on this. Yeah, like what's the right dip for that thing? Do you remember when Ashley Rogers was on stage at Pitch Slam and she was talking about like how she was going to dominate the supermarket with her little spud army? We were all like, that's ambitious. And look what she's doing. Yeah. Yeah. I mean, maybe hummus would be nice or like some sour cream based dip would be good because it's sour cream and onion. How about some Ithaca hummus? That'd be amazing. Yeah, that'd be good. Or the Ithaca salsa. You can hear that crunch. Mm-hmm. Jackie's crunching I'm snapping on sausages over here

22:04Alright, let's get to our featured interview For this episode As I mentioned at the top of the show David Garcia Aguirre is the Vice President of Operations And Master Miller For Corto Olive A super premium brand of extra virgin olive oil That emphasizes freshness From harvest to plate Admired by chefs for its commitment To high quality standards Corto is part of a new generation of olive oil companies that are attempting to recast the ingredient from an overlooked kitchen staple to one revered for its utility in creating delicious and healthy meals. I spoke with David about how Corto has aligned its business units to consistently produce and package fresh olive oil and how the company communicates the value of its process and standards to its customers.

22:53Hey folks, it's Ray with Taste Radio right now. I'm honored to be sitting down with David Garcia Aguirre, the Vice President of Operations and Master Miller for Corte Olive. David, great to see you. Yeah, thank you, Ray. I really appreciate the time. How did you get into this business? I'm curious about that. How does one become a Master Miller of premium olive oil? Purely by accident. I don't think anyone, you know, at least here in the U.S., not many of us grow up thinking I'm going to be a Miller someday. I studied philosophy in college at UC Santa Cruz. I was trying to break into the professional ranks of soccer at the time.

23:31I actually did sign a contract. So technically, I guess I would be a professional, but I did get injured and wanted to do something totally different. So I actually had always done metalworking, fabrication and things like that kind of on the side and decided to start my own shop in Davis, California. and one day my neighbor came over and asked me if I wanted to build a mobile olive oil processing plant and that was in 2009. And so I built that and we ran that for four years and then Cordo hired me in 2013. That's such an amazing story actually. It may not sound like it to you but it makes it clear that you can really create any business in America, right?

24:13I mean, you can create your own income, you can have a sustainable, reliable business if you're doing something that one, you're skilled at, and two, that you love. And it sounds like both were the case in your career, at least to this point. To be quite frank, I was really bad at running my own business when I had my shop. I would underbid everything and realize that I had a lot to learn. And this came along at a good time when I decided that I would make this my business and then I would do art on the side for fun. And it's worked out really well. So you're an expert, and I don't think that's not hyperbole.

24:51You're an expert at olive processing, using olives to make olive oil. But growing olives is another huge part of what you do, Korto that is. Talk about the different parts of the company and how they all intersect to create this high-quality product. Sure. And I'd like us to keep the framework of olives are a fruit. Because like I said, that is the right way to think about fresh, high quality olive oil. Olives are a fruit. And like any fruit, there's an optimal time to harvest that fruit. So, you know, Cordo, we have a team that's focused research and boots on the ground kind of field team that is working with our own acreage, our family acreage, and any acreage that anyone's growing with for us.

25:41and they're out there every day, you know, ensuring the quality of the fruits there, making sure we get a good fruit set, which is going to determine our yields. But most importantly, they're the ones that say, okay, the fruit's ready, let's go. And, you know, our entire harvest happens in about 40 days, 24 seven. And it's because that window, when you can harvest olives to make ultra premium oil is so short. And so we have to mobilize everything in that very short window. So our grower team, they are, you know, people always ask me what my job is as a master miller. And the reality is it's not that hard.

Read the full transcript

26:18If I get good fruit, I can make good oil. And so really the heroes of this story are the field team that's ensuring and all of our growers that are ensuring the quality of the fruit that arrives to the mill. There's a lot of reliance on the farmhands to grow great olives. there's a lot of work and resources that goes into processing the olives it seems like the third part of that is the marketing the the you know how you talk to your customers about corto how you explain the process the transparency the heritage that goes into the brand talk about that story? Sure. I'd summarize that by saying that we put all of our energy into getting our oil, like essentially having the right people, chefs, taste our oil.

27:14So what do I mean by that? So what is the right chef for us? We're expensive. Like our product is, we command a premium. So it's going to be a chef that cares about the quality of the ingredients that they're putting in their their products and they're willing to pay for that difference. And some chefs already know high quality olive oil. So when they taste our product, they're like, wow, okay, I didn't even, you know, number one, I didn't realize this was available in food service. And number two, you know, we're scaled to a point where we're actually, yeah, we're more expensive than the other stuff in food service, but we're way cheaper than your$50 bottle of ultra premium oil, right?

27:51So we're coming in at kind of a, you know, a mid-rain, mid-price range. It's really, if you want to think about it, it's a cheap ultra-premium oil is what we make. And so some chefs know that instantly they taste it and they're like, oh yeah, okay, I know what this is. Wow, that's a really great price point. I'm in. Other chefs don't know yet. And for us, that is the opportunity because we get to be the ones educating the chef. So if there's a chef that we know is willing, we look at their, let's say you look at the other ingredients they use, and they're using premium ingredients because they know already, but they have a cheap olive oil.

28:28We'll go in and we'll say, chef, here's the story with olive oil. We got to think about it different, right? We have to think about it like fresh pressed juice. The quality of the oil is only ever going to be as good as the quality of the fruit that went in it and all of the energy that it took to get it to you. And so what we do is we sit down and we do a side-by-side tasting with whatever oil they're using. And more often than not, and honestly, it's the conversion rate is extraordinary. They have that aha moment where, you know, like for me, I've had the aha moment with chocolate, with coffee, with micro brews.

29:05It's like, oh my gosh, like this is what it's supposed to be like. If you can trigger that aha moment, you have a lifelong customer. And really that's our strategy is find the chefs that are willing to pay a little more because they want to express themselves through their food and tell them our story, which is that fresh oil is, is it's here for the first time. And this is what it tastes like. But getting to that tasting can sometimes be difficult. Getting someone to sit down with one of your representatives, getting into that, you know, into that room is the hardest part, I would assume. Everything else, once they're in that room, sounds like it's not easy, but it's a gateway to an eventual sale.

29:48And I think that when it comes to olive oil, a lot of people hear the term extra virgin olive oil and they think, okay, it's high quality. What's the big difference between one versus another? So, you know, how do you talk about what you're selling, which is extra virgin olive oil versus, you know, the dozens, if not hundreds, if not thousands of other brands that market, essentially what they're saying is the same thing. Yeah. So great point. So I'll preface that by, I'll preface the next bit by saying that extra virgin is like getting a D in school. By definition, right? There's two parts of something being graded extra virgin.

30:30It goes through a sensory panel, which actually tastes the oil. And then it goes through a chemistry, like a chemical parameters that are designed to match the sensory. And by definition, all an olive oil needs to have in order to be extra virgin is zero defects. So there's nothing wrong with it. And with chefs, I always liken that to, like, imagine going to your fishmonger and there's these beautiful boats of fresh fish coming in. And you go to your fishmonger and you're like, you know what? Give me some fish. Make sure there's nothing wrong with it, right? So they go to the back, they get something that's four or five days old, they hand it over and they're like, here you go, it's not quite defective yet.

31:08That's what extra virgin basically means, right? So our quote unquote, top grade means that it hasn't gone rancid. It is totally not a celebration of the fruit or of high quality product. That's a whole different conversation. And the challenge as you're alluding to is that, you know, right now, everyone's looking for extra virgin, which, you know, the reality is any A or B level oil is in fact extra virgin, but Cs and Ds aren't going to give you the health benefits or the flavor or any of the other reasons that a consumer is going out to buy olive oil. But the Cs and Ds, you know, they're out there and a lot of people have grown up with them and they've come to expect that C or D flavor, even though they don't know it's a C or D flavor.

32:00and yours, I would think, tastes significantly different. Do people ever say, oh, this is not what olive oil is supposed to taste like. It's supposed to taste like the C or D. And then how does that discussion go? Yeah, all the time. In fact, UC Davis in, oh gosh, maybe 10, 12 years ago did a study where they took an ultra premium California oil, beautiful oil, won best in class at a bunch of competitions. And then they took a quote unquote supermarket extra virgin commodity oil. And they did an AB consumer preference test, blind, didn't say anything about it. And 69 % of people preferred the rancid oil.

32:38It's interesting because the rancidity is so prevalent in our food. And we've grown up with this association of that flavor with premium in olive oil that you're absolutely right. We can't just put our oil out there without a story. It has to go out with the context, with the story. And when people taste it side by side with the story, it's a no brainer. It clicks, right? But if you just put it out there, people don't know what to do with it because it does taste different. It tastes like fresh things. It tastes like a garden herbs and it smells like fresh cut grass. And it's a little bitter because it has natural antioxidants in it.

33:17And a lot of times you're absolutely right. Consumers don't know what to do with that. In consumer products, brand owners and brand marketers often talk about things like fresh. They talk about things like transparency. I mentioned the word heritage a couple of times in our conversation. That's the third piece, I think, that Corto relies on when they're talking about the brand and sharing the story about Corto. How does heritage play into what you do? Is it a big part of your communication? does it really move the needle as much as freshness and transparency? Yeah, you know, it does. So we like to joke, unfortunately it's not a joke, but we like to say that olive oil is the one ingredient that farm-to-table forgot.

33:59So like farm-to-table closed the loop on ingredients so that consumers now had a face behind the ingredient. They knew who was producing it, where it came from. They knew what they stood for. And olive oil, as I said, everyone's brokers. So there's, you know, a given bottle of olive oil on the supermarket shelf has like 40 different producers in it from 10 different countries. So there is no thread. There's no story there. So for us, the family story and the fact that we are California farmers and we've grown other things and we always try and focus on producing quality products because we believe that the quality products at the end of the day are the ones that build the best brands.

34:45that thread is really prevalent in a lot of our marketing and sales and language and messaging. The other part of Quarto that's really interesting is the innovation factor. Getting olive oils pressed and processed and into the package as quickly as possible to maintain the freshness of that oil is really important to you. But once it's packaged, I think, and I've had this experience with olive oil, the flavor starts to disappear, as soon as you open it anyway, the flavor starts to disappear. The color starts to disappear if it's in a clear bottle. I know a clear bottle is a no-no for you guys, but innovation is coming to play in terms of packaging.

35:29This whole process for us started with the user experience. So we started at the end and worked our way back. So what is the end? The end is the very last drop of oil that comes out of a package. That drop of oil needs to be as good as it was when we made it. It has to meet specification. So from there, we worked our way back. So early on, we did a big packaging shelf life study. And we compared, you know, tins, bottles, bag and box cans, we compared everything. And there was a clear winner. And the clear winner is because it blocked from the three main enemies of fresh olive oil, which are light, heat and air.

36:10And the only package that does that all the way to the last drop is what we call flavor lockbox. So we developed our own bag and box system for olive oil. And the cardboard blocks a light, cardboard makes a great insulator. But the really big differentiator at this point is the bag itself keeps oxygen out. And as you're dispensing it, that bag collapses. So oxygen never gets into the product the entire time you use it. It's really the only package available that we can guarantee fresh oil through the last drop. And that's, you know, it's got its own challenges. I mean, you think about boxed wine and the perception there, but the customers, and again, once we get the context out and they get why we do it, it's a no brainer.

36:56What's the shelf life though? I mean, the shelf life has to be a consideration. I mean, the reality is it's like asking what's the shelf life of lettuce. It needs to be as fresh as possible. So in order to be able to keep fresh oil in the marketplace under ideal conditions, if you're making a premium oil, that oil has to be consumed within 16 months. And that's ideal conditions. I can feel how passionate you are about this subject. If you're talking about fresh oil, you're talking about fresh lettuce. You know, it's essentially the same thing. Although lettuce doesn't necessarily have a shelf life of 16 months, I get what you're saying.

37:31Yeah. Yeah. David, I think the last part of what I want to talk about here is something you've brought up a number of times, which is price point. Corto is not inexpensive. You called it cheap in comparison to other super premium olive oils or premium olive oils. But as it stands, we are looking at just prices going through the roof across the board, whether you're at a restaurant or shopping for groceries. It's becoming more and more difficult, I think, to explain to consumers why they're paying so much more for things. Does your story have to change at all? Does your approach to that price point have to change, given that we are sort of, I think, at a tipping point in terms of what people are willing to pay for premium products?

38:23That's a really good multifaceted question. And I'm going to speculate a little because what I can tell you is that we have taken significant price increases. We've had to, not just because of raw materials, but also because our sales have just been growing so fast. We're outrunning supply. So the problem we have is that our sales aren't slowing down. And I don't know about retail shelves, but definitely in food service, what's happening is that the reference point for quote unquote, extra virgin olive oil, it's not holding strong for our product. I almost, how can I put it? I almost think chefs see us as a new category.

39:07And we're the entry point of this new category. So that's one part of it. And then the other part of it is that the olive oil in, especially in restaurants, olive oil touches more than just about every other ingredient in there. And the bang for buck that you get with a fresh olive oil, the improvement, the way it elevates food, right? That aromatic experience, the flavor, the way it impacts food is pretty dramatic. And when you think about it by dish, right? You're talking about a couple of cents per dish when you're putting an$8 protein on there and then putting rancid oil over the top of it, it puts it into context.

39:49So if you can make your food better for three to five cents per dish, most chefs are like, heck yes, please. Most chefs, yes. But do the large restaurant groups, are they the one? I assume they're, well, I don't know. Are they your customers, those large restaurant groups? No. You're sent to mostly independent. And by design, we know, because that's a race to the bottom. They're always going to be trying to drive prices down. And we believe, and our data shows, that there are plenty of independent, high-quality restaurants and small chains in food service to support a very significant brand in food service, olive oil brand in food service.

40:28Yeah, I was thinking the operators at a large restaurant group were saying, no, we want that five cent decrease per plate. How can we make that happen? Maybe they use a lesser olive oil instead of quarto. But knowing who your customer is and knowing what they want, knowing how you can improve, how you can be that trade-up option for them at a reasonable cost seems to be your sweet spot. Yeah, absolutely. I mean, again, those large operators, of course they want our product, right? They're just, they're not going to pay for it. I am so glad that I had this opportunity to sit down with you. I've learned so much about a subject that I thought I knew something about and clearly I didn't.

41:06And I think your audience is going to appreciate this conversation very much as well. Hope to see you soon. Yeah. Thank you, Ray. Appreciate it. That brings us to the end of this episode of Taste Radio. Thank you so much for listening. Taste Radio is a production of BevNet.com Incorporated. Our audio engineer for Taste Radio is Joe Cratchy. Our technical director is Joshua Pratt. And our video editor is Ryan Galang. Our social marketing manager is Amanda Smirlinski. And our designer is Amanda Huang. Just a reminder, if you like what you hear on Taste Radio, please share the podcast with friends and colleagues.

41:42And of course, we would love it if you could review us on the Apple Podcasts app or your listening platform of choice. check us out on instagram our handle is bevnet taste radio as always for questions comments ideas for future podcasts please send us an email to ask at taste radio.com on behalf of the entire taste radio team thank you for listening and we'll talk to you next time

From the publisher

Setting the trajectory of your company can often begin with a single pitch. And with just six weeks until BevNET Live Summer 2023 in New York City, the hosts highlighted companies that have built successful and even iconic brands after participating in past editions of the event's New Beverage Showdown competition. They also discussed new and innovative brands discovered at a local meetup event, and why you might be surprised about John Craven's report from a recent visit to Scotland.

This episode also features an interview with David Garci-Aguirre, who is the vice president of operations and master miller for Corto Olive, a super-premium brand of extra virgin oil that emphasizes freshness from harvest to plate. Admired by chefs for its commitment to high-quality standards, Corto is part of a new generation of olive oil companies that are attempting to recast the ingredient from an overlooked kitchen staple to one revered for its utility in creating delicious and healthy meals.  

Show notes:

0:39: VIPs In NYC. Is "Scotch Lag" A Real Thing? Bitter Is Better. And, Our Minds Are Blown.  – The show kicks off with a chat about a special benefit for Taste Radio VIPs that will be attending BevNET Live in June, before discussing a recent episode of Community Call that should answer a few questions about a certain beverage competition and John's relative shock at lack of scotch flowing faucets in the U.K. They also sampled a variety of interesting food and beverages, including bitter libations, zero-sugar sausage snacks, an RTD tea sweetened with apple sugar and plant-based scallops.

22:04: Interview: David Garci-Aguirre, VP of Operations and Master Miller, Corto Olive – Garci-Aguirre spoke with Taste Radio editor Ray Latif about his career path from an (almost) professional soccer player to an olive oil expert, why he refers to olive oil as "the one ingredient that farm to table forgot" and why he describes the designation of "extra virgin" as "like getting a D in school." He also explained how Corto has aligned its business units to consistently produce and package fresh olive oil and how the company communicates the value of its process and standards to its customers.

Brands in this episode: Poppi, Perfy, Plink, Liquid Death, Cann, Bitter Love, Sonder, Athletic Brewing, Swing Tea, MaKa, Lost Art Cultured Foods, Mind Blown, Country Archer, Spudsy, Ithaca Hummus, Corto Olive

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