Ask Us Anything: Four Day Work Week? + Do Founder Political Profiles Effect Business Value?

22 Aug 2025 · 34 min · 6 chapters

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In short

This episode of The Contrarians (Ask Us Anything) covers two main topics: (1) whether leaders’ politics affect business value and consumer behavior, and (2) Australia’s productivity debate around the ACTU proposal for a four-day work week, plus (3) how founders should think about storytelling when their business isn’t “world-changing.”

Guests

The hosts are Adam Schwab and Adir Shifman. They’re joined by a moderator named Mike (who asks audience questions). No external guests appear.

Key claims

Political profiles of founders can alienate and attract customers; extreme positions raise boycott risk and can backfire. Four-day work week proposals are framed as largely a disguised pay rise and are criticized for ignoring staffing constraints and viability (e.g., emergency services would require ~25% more workers). Storytelling is essential for raising capital, but should be credible and tied to the “job to be done” for customers and investors.

Notable examples

Tesla/Elon Musk (PR benefits vs customer alienation; EVs politically polarized); Kanye listening/boycott analogy; Stephen Hawking/BDS irony; Qantas supporting gay marriage plebiscite; Target “woke/DEI” backlash; Gaza cited as highly polarizing; ACTU four-day work week and two-days-from-home; SpaceX self-driving timelines; Luxury Escapes and Catapult (investor vs customer narratives).

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

The Impact of Political Profiles on Business

0:14 to 6:43

A discussion on how the political views of leadership affect organizational value and customer perception.

“Oh, thank you for that fantastic compliment.”

Debating the Four-Day Work Week

6:43 to 10:15

Exploring the feasibility and implications of a four-day work week proposal in Australia.

“The problem, Tesla is a particular example.”

Research on Work Week Productivity

10:15 to 14:01

Critique of research supporting the four-day work week and its effect on productivity.

“But I think if it's a more economic issue, if it's a less emotional issue, maybe you can take a view.”

Debating the Four-Day Work Week

14:01 to 19:59

The hosts discuss the implications and realities of a four-day work week.

“has just thrown fuel on the fire of this belief by the ACTU.”

The Power of Storytelling in Business

20:00 to 28:00

Exploring how businesses can leverage storytelling to capture investor and consumer interest.

“Okay, circling back to Elon Musk actually, this question comes in from Daniel.”

Understanding Business Narratives for Investors and Customers

28:00 to 33:55

Learn how businesses create effective narratives for different stakeholders.

“The business has to create a narrative to customers as to why our product is great value to you and the value you get is greater than the cost you're paying.”
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Transcript

Automatic transcript. May contain errors.

0:00I'm Adam Schwab. I'm Adir Shifman. And this is The Contrarians with Adam and Adir. And we are back. Episode 125. Ask us anything. Over to the world's greatest moderator, Mike. Oh, thank you for that fantastic compliment. The first question for today comes through from Nadav Prawer who asks, how do you assign value, either positive or negative, to the political profile of an organization's leadership? For example, how would you value Tesla differently sans Elon Musk's political opinions or purgatory without Taya? Without hash. That is a fascinating question. I'll throw it to you on this one. Well, I'll phrase this question slightly differently.

0:51It's a question to you, actually. To me or to Mike? Well, either one of you can answer this. but it'll be more, it's an interesting question because we can ask it a different way. So when I was growing up, there was all this like consternation about listening to the music of Wagner because he was a big Nazi inspiration, let's call him. But we don't have to talk about old fashioned stuff. We can talk about modern stuff, which is, would you stop listening to Kanye West now if you think the music is great? I'm using that as an example with Tesla because Elon is so inextricably connected to it, right?

1:23If Elon was not the founding CEO of Tesla, I think it's fair to say he'd be long gone by now, right? He wasn't the founding CEO of Tesla. Whatever. You know what he was. If he hadn't stolen the credit for being the founder. He certainly saved and without him there'd be no Tesla, but he wasn't technically the founder. But the reason I'm using this analogy is because he's so inextricably connected because I think it's an easier question. Well, maybe we'll come to it if it's not the founder. And so what do you think about it? I think that's analogous, isn't it? Can you separate the person and the output, maybe, is how I think about it?

1:59There's two questions. That is question one, and then question two is, is it good or is it bad? Well, I think being a Nazi sympathizer in general would be bad. No, but obviously, let's not go on this. Forget Nazi. Elon Musk, I don't think Elon Musk is a Nazi. He's got views that offend - He's definitely not a Nazi, I'm happy to say. Elon Musk clearly is inextricably linked with Tesla, you're right. The question is, does Elon's views impact Tesla? And I think the answer is pretty clearly yes. Yes. Well, people are setting Teslas on fire who are not Trump supporters, right? Well, ironically, like Elon's ability to get free publicity, free PR, was instrumental in growing Tesla from 2013, 2022 or 23 when it was caught.

2:41Not necessarily good Elon, but kind of in a less offensive Elon. And that was like Tesla spent virtually zero on marketing. And Elon's Twitter or whatever he did was able to get incredible PR and grow the business in a really efficient way. So that was a big plus. Obviously, the problem is – and I think the Elon example is a really unusual one – is Tesla's intuitively appeal to people who are left of center on the political spectrum because they're an electric vehicle and the right don't like EVs. And I'm generalizing. Because climate change became a political slash religious movement on the left.

3:14And therefore, on the right, they became anti that. Like so hopeless, right? Such a hopeless situation. And Elon Musk obviously was Democrat initially. And to be honest, what actually turned Elon Maga right was Joe Biden inexplicably didn't invite him to some rando AV conference he had. So that was a stupidity from Biden. It turned him again, possibly lost him an election or lost the Dems election. I think there's lots of theories about why he became, he called it the woke mind virus. Like, I don't know, there's some kid issues going on there. And the reason why it was so dumb for Elon is because he turned against his specific customers.

3:49So that was nonsensical. But I'm not sure you can use Elon as a proxy for every sort of call it found. So let me just ask you this because, you know, that's a nice intellectual comment. But like you've got a Tesla within the bounds of the normal political spectrum. Like that's why I'm kind of using your guidance to say let's not go to the Nazis. Do you care? Like if you buy a Tesla and you own a Tesla, do you care? No, but the reason I bought a Tesla, I didn't buy a Tesla for environmental reasons. I bought a Tesla because I love the car. But do you care? But do you care if he's a Trump supporter or whoever's going to run for, I'm going to go a little bit to the left extreme.

4:27If he supported, you know, this Ocasio-Cortez, Mamdani kind of characters, far left, yeah? Yeah. Would you get rid of your Tesla just on those grounds? Probably not. Yeah. So I feel the same way. Like, I find it quite easy to separate the product from the creator. And so in this case where it's a founder's company, I think if I thought that is a great car and it's exactly what I need and he was supporting the left or the right, like I don't think I would necessarily care. That's you. I think that it's not everybody's view. Some people definitely aren't. I know, but we can start with me because that's the viewer most likely to know best.

5:06You're N equals one. I'm talking about N equals a million. I'm not sure that N equals one is relevant. All right, but we start with N equals one, and then you can radiate and say, and so do I think that is the common view, or do I think people might feel differently? And my answer to that is, I think people feel very differently. I think people love boycotts. That's people's favorite hobby. Like, what are you doing on the weekend? Boycotting something. And so, like, I think people love it. And so, the reason I say about Kanye is I find it hard to listen to his music now just because of what's in the back of my mind.

5:37That was pushed me to the extreme, okay? But I can still listen to it. But with these kind of things, I think people look at something and they say, boycott that thing. We don't like what their values are. And so I think it is a huge risk if people go to the extremes of political views. What do you reckon the most ironic boycott? I'm trying to think the most ironic boycott in my mind was, remember Stephen Hawking who was in sort of an OG anti-Semite and he supported BDS and sanctions on Israel? And literally the machine that kept him alive, he had motor neurone disease, was made by an Israeli business.

6:12It doesn't get any more ironic than that. I totally agree. That's all of these things. That's people typing on the latest intel chip to boycott Israel and not understanding the connection. But so I think definitely in the age that we live in, a leader of an organization, especially if they're a founder, that comes out and takes a very strong, very controversial political position is likely to alienate some chunk of his or her customer base, but also pick up a whole lot of new customers. And I think that's kind of a bit what happened as well. The problem, Tesla is a particular example. It's a deeper example because it's got some cars problem as well, right?

6:50Like it's got some product problem. Well, the issue with Tesla is whilst he alienated the Dem voters, Republicans who might like him weren't necessarily buying EVs because of the hatred of EVs. So it's not as if he – I think a great example of where it worked and obviously it didn't work eventually, but Alan Joyce and Qantas supporting the gay marriage plebiscite. It was a bit easier because most people supported it, but that was I think a great alignment of the Qantas brand with the plebiscite with a very popular view and I think it matched the Qantas audience to a degree. I think that was a smart brand alignment.

7:23So I don't like companies taking political positions at all. In fact, maybe I would even say I hate it. And if you look in the US, you know, Target in the US, same logo as Australia, same name unrelated to the brand, actually positioned a bit lower than the Australian brand. Yeah, new CEO this week. And so one of the reasons there's a new CEO this week is because Target in the US, first they jumped on the woke yeah the dei bandwagon and in doing that alienated a whole lot of their customers so that was a mistake and just to prove you can't win when they rolled back away from that and said we're never doing that again they just alienated a whole lot of other customers the remaining customers exactly yeah yeah and so i think like i'm not a believer that companies should only focus on making profits i think that's going to take capitalism to a bad place.

8:11But I also think companies as entities, I do not think they should take strong political or social positions as a general rule. I think they can leave that to individuals in the organization. When you say companies, forget companies, what about the executive or the founder? Because that's more relevant. Well, it's tricky, right? Because I take a very, I don't know if I'd say pro-Israel position. I would say pro-Western liberal values position very openly. But I don't think that's controversial. Like if you don't believe in Western liberal values, maybe you're in the wrong country, right? Like find somewhere else to live.

8:50There's a lot of people who probably aren't in the right country then. Yeah, well, they should push them all out the door, you know, my view on that. And so, I mean, I don't mean that literally because they're citizens or whatever, but like I don't think it's very controversial. And so maybe I say I don't think it's controversial because it's me, but actually objectively, how can you say living in a Western liberal democracy, it's controversial to support Western liberal values. I mean, it's a bizarre concept. But then what if I was taking a more aggressive position, like as a chairman, or what if someone who's a leader is taking a more aggressive position?

9:22I think you need to be very careful, right? Like just going on LinkedIn, by the way, I just want to say this. You know, I deleted LinkedIn from my phone. That's a topic for maybe the - You did what? We're calling the psychiatrists. we call an ambulance to his place, Mike. I'm slightly concerned about his mental wellbeing. We won't get sidetracked on that. But, you know, people write on LinkedIn, or X, these views are mine and not reflective of the company that I lead. And then they go and write, we should just kill all these people. And it's like, well, I don't think that this claim is going to go a very long way in protecting you.

9:54So, you know, in summary, I think it is a very big mistake for leaders of companies or companies to take strong positions on political and social issues. I just don't think it's necessary and it doesn't play out well. If you pick up some customers on the one hand, you're just going to lose some other customers on the other hand. So I think it's a mistake. I think where it's really a mistake, where it's a really controversial issue that polarizes people significantly, and I think Gaza is a great example of that, I think there's a lot more downside than upside because you're going to annoy half your customer base potentially.

10:28But I think if it's a more economic issue, if it's a less emotional issue, maybe you can take a view. But yeah, certainly emotive, big ticket issues are really hard. Economics I've got no issue with, by the way. Like ConBate coming out and being opposed to this whatever RBA move, I've got no issue with that because that's heavily in their own domain, right? That's not a political or social issue. That's a commercial issue. I've got no issue with that. Yeah. Next question, Mike. Mike, you still listening to Kanye or not? Let's put you on the spot. I'm going to be honest, was never a fan in the first place.

11:00So, like, I've never enjoyed his music. I was a fan, despite the fact that he probably can't rap. Like, I actually think his music is, I actually really like it. So there you go. Overrated. Overrated. Next. Second question for this week comes in from Benjamin Klein. Thank you, as always, for all your questions, guys. Keen to hear you guys discuss the ACTU's proposal for a four-day work week. I'm sure Adam Schwab is a big supporter. Cry laughing emoji. Jokes aside, how do you think Australia can fix its productivity issues? Your thoughts. I reckon Ben should become our producer or our associate producer because I had this on our run sheet for next episode.

11:41We're jumping ahead, so thank you, Ben. And that goes to show that both me and Adir have not read the run sheet this week. There we go. Yeah. At least in my defense, he hasn't suggested he should become the co-host. Yeah. But we may be going for a new producer soon. So, here you go, Mike. I didn't realize your job was in jeopardy. Very nice. We can add and say, in Victoria, it would be a four-day work week, two days of which would be at home. Yeah, exactly. Unless you do one of the many professions that, you know, is not that important like a firefighter, policeman, nurse, ambo, et cetera. Teacher, truck driver.

12:14Barista, yeah. Hospitality worker, doctor, you know. I mean, I think we can both agree that the government should not legislate this. And in general, I want to go back a step and say this. You know, it's very easy for people in business to be misperceived by people in the world of unions or on the left. And so I just want to be crystal clear about something. My overwhelming support is for a fair work environment. That is my overwhelming position on things. And I think if you go back to like the 1700s and have no unions, then without a doubt, you get employer exploitation of workers. That's where that ends up.

12:56And so like the origin of unions came from a good place, protecting workers from being exploited and shafted by bosses. And the flip side is in Australia, they became way too powerful. And there's a Labor government that's very sympathetic to them. And so you get junk like this happening. And so I don't have an issue with a four-day work week. if a business decides it wants to do a four-day workweek, I'm very dubious about the research. I can't even see my air quotes, but the research on four-day workweeks, it's amazing. You work fewer hours, you get the same money, but somehow more work gets done and more productivity.

13:31My question in that research is why the hell weren't they working properly for five days? And so that's the question. So I don't believe any of that research, but I think just leave it to employers to work it out with their employees within the context of protecting minimum basic standards and conditions for workers. And beyond that, this is just what happens when the ACTU senses that they've got a government in their pocket and they can start tightening the screws. And I'm sure that Jacinta Ellen coming out and talking about this two days work from home has just thrown fuel on the fire of this belief by the ACTU.

14:10Yeah. There was actually a report in the AFR last week that Australia, and this is AFR saying it, obviously not me, Australia is lagging behind many countries in adopting a four-day work despite research, inverted commas, showing that giving employees a shorter week can boost job satisfaction, improve mental and physical health, and reduce burnout. Yeah, I saw that article, but there was no quote of what research that pertained to, right? Yeah, of course. It was known that the research was complete bullshit. Research from HR company High Bob found 65 % of workers want a four-day week, but only a third would sacrifice their flexible arrangements for it.

14:41It found 23 % of women and 41 % of men would be on board if it meant returning to the office full-time. My view on this is pretty simple. I actually did an ABC, as in the ABC radio station podcast on this. And this is, I say, I recorded a podcast and I had like four rabid sort of four week from home supporters and me as the other person. And it was like an hour podcast. I probably spoke for 10 minutes. That's the usual structure for the ABC, isn't it? Well, even worse, they cut me out entirely. I think nothing I said made it. You know, you didn't say ideologically acceptable comments on the taxpayer-funded broadcaster.

15:17100%. So what a joke the ABC is. But my view remains, to agree with you, if a business wants to give a four-day work with, it's like giving employees a 25 % pay rise. You're getting the same pay for working one day less. So businesses can give pay rises to employees anytime they want. If you want to give your employees a 100 % pay rise, go give it. That's up to individual businesses. I wouldn't recommend anybody do it because suddenly you're far less profitable. But if you think you need to do it to maintain your team, then do whatever it takes to meet the market. But let's not hide what this is.

15:49This is a 20%, 25 % pay rise. There's nothing else. And if people want to work less, that's fine. If you want to get paid more, that's fine. Whatever you want. But let's not pretend it's something that's not. And let's not pretend it's like we're helping mental wellbeing or some other bullshit. It is a 20 % pay rise, which is fine. I'll tell you how I would support it. Okay. Let me tell you how I'd support it. Like this is a much better to me. I know it's very unpopular at the moment to have facts and data. Like that's, you know, seemed to be very anachronistic in this era, but like if you brought facts and data in and you could say, you could make this argument, you could say like, I was about to say God didn't say there was a weekend, but actually if you believe in God, you probably do think that there's a week, a rest day.

16:27But like the two-day weekend, that is a human invention. We decided we're going to have one. We didn't, but states decided, right? The same as like the eight-hour workday. Human beings decided that that was what we would do. And so that's fine. I'm very supportive of a two-day weekend. By the way, I'm very supportive of the fact that, you know, Australia gets more annual leave than just about any country in the world. Once you add up the four weeks annual leave, plus all the public holidays, it's really high, right? I'm supportive of that. I'm not supportive of the grand final in Melbourne public but putting it to the side.

16:59And so if someone came with data and said, this is the reason that a two-day weekend worked. This is how the world has changed since then. And this is why we really should be on a, let's say, two and a half day weekend. I would be all ears to that argument because I think you've got to be prepared to change things when circumstances change and society changes. Why not go to a six-day work week? Why can't we work more? Because I think, I'll tell you what I think about that. I think if you look at the, now I'm going to get a bit philosophical. If you look at the, there's quite extensive research, I talk about this too with you a lot, on what happiness in society is correlated to.

17:35It's very, we have this unique situation historically now that exists in liberal, Western liberal democracies where the increased individual wealth has become uncorrelated to increased happiness. In fact, the reverse has happened. People have gotten richer and less happy. And so what we know is that increased wealth generation is not the key to happiness. I definitely think it's very obvious, especially as, you know, there's a longitudinal Harvard study that has gone on for many decades. JFK was actually in the original career of it. And it's, yeah, it's looked at what's, what looks at what the connections to longevity and low morbidity and happiness, definitely spending time with good relationships with family and friends, especially a partner is a high correlate.

18:18it. And so I'm very supportive of people having leisure time to be happy. And so I don't want to go backwards. But if we're going to go and do more time, just bring me data and good arguments and a way to test it. Don't just bring me the union movement thinking this is another chance for it to get a win. I'm not saying I support or don't support. I'm saying just call it what it is. Let's call a 20 % pay rise request. And if that's what people want to do, if you said to me, I'm going to do a four-day work week and get paid for the four days I work. I say, well, that's – I actually wouldn't like it because I think it's actually not great for people and not great for customers.

18:51But at least be honest about it. The problem I hate about this whole four-day work week bullshit is the intellectual dishonesty in pretending it is something that's not. There are some other problems, just to finish. So I always come back to emergency services workers because they're the people that you can't live without. And so if you want a four-day work week, what that means is you need 25 % more ambulance paramedics. Not just imagine. We've got doctors, nurses, teachers. We have teachers. What are we going to do with kids? The kid's going to go to school four days a week and you've got to – Oh, well, that's another point.

19:24So then you've got teachers. So then unless you're going to do four days of school, which, by the way, I think would be perfectly fine. I can just get rid of the junk that's being taught. You can probably get rid of 95 % of the school. That's true. And then you basically – but you're right. Like you need whatever job you're reducing to four days a week, you need 25 % more employees. And frankly, when you're running at 4 % unemployment in society, you're not going to find 25 % more employees. It's not viable. I mean, even if you just take the basic cafe, unless you get 25 % more baristas, you're just not going to get coffee on one of those days.

19:57I think we're in marginally agreement here. We'll go to a super quick break and be back with our last question. And we're back. Question number three, Michael. Okay, circling back to Elon Musk actually, this question comes in from Daniel. You often talk about the importance of storytelling in a business. People like Elon Musk are celebrated as great storytellers because they tie their businesses to bold visions of the future, like sustainable energy or becoming multi-planetary. If you're running a business that isn't as futuristic or world-changing on the surface, how do you think about storytelling?

20:32What are the important stories you are telling in your businesses and to who? Well, Adam's going to answer this, but I just want to start off by saying that there's a name for Elon Musk's stories. They're called fairy tales because nothing is ever delivered in any way like the way he says it's going to be delivered, right? He's got this ability to just lie to investors and the public on a consistent basis. And everyone knows that it can't possibly be delivered the way he says it's going to be delivered. But for a very long time, it might have changed now, but for a very long time, it didn't matter.

21:04People were happy to buy into the religion and to keep believing. And to his credit, usually he would eventually deliver. But we should separate. Like the Elon Musk and Steve Jobs of this world, they're in like a world of their – a category of their own. And we're not going to be emulating them and we shouldn't try to emulate them. But you should answer this question, Adam, first. I actually listened to Elon Musk's SpaceX episode of Acquired recently. and they were saying, talking about, they actually brought up Elon's, because he talked about self-driving in 2017 and all this stuff that obviously hasn't proven right.

21:35Often, as you say, he often does get proven right eventually, just the timeline's off. And then what they say is that he essentially thinks he wants to do the Falcon 9 rocket and he's talking about this Falcon 9 rocket and he thinks, if I worked on it seven days a week and I worked on it eight an hour a day and I was able to sort of get a bit better than what I think, I can do it in six months. When realistically, he's just brought forward a bunch of assumptions that were just too bullish. So their view on him was he doesn't set out to lie. He just takes these overly optimistic assumptions that were never going to be proven right.

22:06So it's probably a generous. What's that dude? What's that dude that did that big Ponzi scheme again? Edouard Ponzi? No. Well, I mean, yes. Madoff? Yeah, Madoff. Yeah, that's the Madoff argument. I didn't set out to steal everybody's money. You know, it kind of just does some assumptions and it kind of just, I'm not sympathetic to that argument at all, by the way. Anyway, whether you believe that or not, I think the question's a great one. And Scott Galloway talks about this and he says the most important skill for a CEO, and this is a CEO of, it actually can be an early stage or late stage, is storytelling.

22:36You've got to be able to bring forward the future and raise capital at a great valuation so you're not diluting existing shareholders. And to do that, you've got to be a great story. You've got to tell the story of how your business can grow from being a business that turns over$1 ,000 to a business that turns over$1 billion. And how can you convince potential shareholders and potential investors that this is the case? And that is a super important, without outright lying, obviously, but how do you create a credible, make your credible case that that is true? All right. So we all agree with that.

23:03But the question is, if you don't have a business, let's say you've got a business. I thought that was a question. Isn't that not a question? No, I know you thought that was a question, but I'm helping you figure out the question. So that was a nice preamble. You know, when there's a book and there's like, I don't know, what's the one before prologue or something, right? So you just did the prologue to the question. And so the question is basically, what if – that's all good and well, but what if you have a business that's not changing the world in this kind of material way? What if your business is – No, I didn't answer.

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23:30That's not the question I answered. I said it doesn't matter if you – I'm aware that's not the question you answered, but that is the question. No, I answered the question. You're assuming I was talking about Elon Musk. I wasn't talking about it. I was talking about any – All right, so give an example. You were running a bookselling business and you want to – you're Jeff Bezos in 1994 and you're running this unglamorous online bookselling business. He had to convince investors that he could build Amazon into something incredible. That was bringing forward the future and raising capital. All right, but it was still special.

24:00It was still special because it was online. It became special. It wasn't special at the time. That's the whole point. You've got to convince investors you're building something special. Imagine you're just running a bookstore. Forget your online Amazon. Well, bookstores, you're not raising capital, are you? So I'm talking about people who are entrepreneurs raising capital. Oh, this is good. Now we can have an argument. So do you think that narrative only matters when you're raising capital? Who are you? I guess you're trying to convince customers and you're telling a story to customers, but it's a very different story.

24:24But it's a different story. You're doing that by marketing and by creating a great product. I think I thought the storytelling point refers to, I think a key job of any entrepreneur founder is, A, you're allocating capital, but B, you're raising that capital, especially if you're a business that's not self-funding. You've got to raise that capital. To raise that capital, you've got a great storyteller. So that's what I'm talking about. Then you don't have to be Elon Musk to be a great storyteller. You've got to be able to be a great storyteller, whatever the business is, if you're trying to raise capital.

24:50Could I just reframe to what the question was asking in the last sentence, which was actually more specifically, what are the stories you are telling in your businesses? So in relation to LE and Catapult, what is your thoughts on that note? And let's talk about it with regards to customers, because I'm in agreement with you that there There has to be a narrative for investors to pony up money. But I think my view is, I know you have the same view. Like brands are basically a narrative and they're telling a story and the customer's buying into it and it should be true. The story should be true and it's buying into it.

25:23And I think that story is about, remember I spoke about Clay Christensen jobs to be done. I think that story is about the job to be done and why you are the right way for the customer to do that job. And some people would call it solution selling. That's like the old school term. But basically, you're buying into some reason that this is the right choice for you. And I think that's a sophisticated way to think about brands. And a lot of it is, so if you're in the consumer market for selling consumer products, then some of that might be product centric. but a lot of that is what's called self-congruence which means does this product reflect how I want to feel about myself as a person and so that's part of it and you see that with luxury brands all the time the narrative is very much less about the product and very much more about who's using the product and how it looks and how the people look and so that's the narrative it's about who you are as a person.

26:29Luxury brands, luxury brands as opposed to premium brands have to, because the value you get from the product is so much less than the cost of it. So they've got to bridge that gap. But I think luxury brands are a really specific use case. There aren't many Hermes and Louis Vuittons out there. Well, I think even for a regular brand, like I'll give an example of Anko, okay? So you think about the narrative that Anko, you know, the Kmart brand, right? Yeah. So the narrative they're telling is you need this essential, you've got a job to be done, I don't know, making toast, okay? And it's not really the job, by the way.

27:02The job is like you need food in the morning, probably, that's warm. Getting calories, yeah. Exactly, right. And so, Anko's got this position where they say, not just the product is cheap and reliable, because that's like the$2 shop pitch as well, maybe not the reliable, right? But it is, you are a smarter person when you, like you're in the know when you're the person that goes and buys Anko because you get this really good looking thing and it's much cheaper than anybody would think that it actually costs. And that means you are a very smart, shrewd, but also stylish person. And so there's a brand narrative around Anko that weaves that concept in.

27:41And I think that's got anything to do with investors. It's to do with how the customer feels about the business and what their real motivation is for choosing you to get their job done. Yeah, I think that to me is as much the role of the business and less of the individual. I got the impression of the question he was asking as a founder or CEO, how much is your role as a storyteller? As a business, I totally agree. The business has to create a narrative to customers as to why our product is great value to you and the value you get is greater than the cost you're paying. Essentially, that is what a business is trying to express to its customers in some way.

28:17And when you were talking about electric saps, I mean, you didn't really raise money early, right because you kind of transitioned into this business essentially we never we never we never raised growth capital we raised capital for secondary and balance sheet fix after covid so we can benefit from a negative working and do you feel that when you because you raised money at like like not that long ago a few years ago yeah and do you feel that like clearly articulating the narrative of luxury escape was a key to raising that money absolutely partly because we never raised to your point, but I was in a way when I stepped away from like luxury scapes for a year or so, and I worked with the book well guys with Matt and Nathan, I had to raise money a bunch of times for that business.

28:56And COVID happened. So it was, it was even more, the business would have a hundred percent died without it. And that was a great education. And I went to speak to 70 plus investors and, and really in a business that I wasn't actually running, I was sort of chairing, very much the same way you do. That was a great education in how to sell a business that was at the time challenged and the guys did an incredible job and merged, sold the business to Fresh Art, the global leader. But that was a great education. I took that education to Luxury Escapes fundraise, I've called it 18 months later, and was able, and obviously much easier, it's an easier proposition to sell a profitable, soon to be profitable Luxury Escapes business coming out of COVID than it was Bookwell.

29:33But yeah, I think it's also something you've got to practice and just do as many investor meetings as you can, understand the business, and you do this, you've done this for 30 years, understand the business, what makes it work. Essentially, you're the head salesperson in the business. You're selling capital in the business to investors on behalf of existing shareholders. And that's, I think, one of the most important, if not the most important job of a CEO. Let me finish by telling you the difference between the narrative and catapult of the customer and the investor. Because I think that's kind of interesting.

30:00So the customer narrative is super simple. I mean, they both are pretty simple, to be honest. But the narrative is super simple, which is you just want to win championships and technology helps you do that. is very effective. And this is the highest quality, best, most proven technology suite that will help you win those championships. And along the way, like a level down, you would talk about player longevity and tactical analysis, et cetera. But ultimately, that is what the narrative is to the team. I would have thought there's another narrative that everybody else has this. If you don't have it, you're going to be at a disadvantage.

30:37Yeah. Well, I think that's all tied into, I mean, fundamentally, the job to be done is winning championships. That's the job to be done, right? And I think it's really clear to understand the job to be done. With investors, we can be a bit cynical and say the job investors are trying to do is make money, right? That's the job to be done for investors. And so for them, it's explaining professional sports, elite sport has got like endlessly growing capital pouring into it with more and more money to spend and winning becoming more and more valuable. and they're turning to technology and we're the most proven technology for elite sports in the world at scale and so the TAM is huge and we think that over time we will be able to consolidate all of these different technologies onto a single platform and be like the sales force for elite sports and then that's all very interesting to them they like that a lot and then the last bit is, then you say, because remember, the job to be done is making money for the investor.

31:38And then we say, and if you look at the financials, we've passed the inflection point. And now 50 % plus of all incremental revenue is flowing through to management EBITDA. That's like the clincher, right? Because then like, oh yeah, that will do that job of making money. And so they're totally different narratives to different customers, I would call it. But in both cases, it needs to be clearly understood by the company and clearly articulated. Yeah. When I talk about the luxury escapes pitched to investors, it's similar in many ways. And we create the world's best holidays. In a similar sense, Catapult creates the world's best tech platform for sporting teams.

32:14So we create these incredible holidays. We've got one of the highest MPSs on earth. We have the best customer service on earth. And more importantly, we're a business that has spent the last five years actively trying to build competitive advantage. And this is the competitive advantage we build. and this is how we're going to continue to improve on the competitive advantage. And that's been borne out in improving margins. And as we continue to invest in competitive advantage, we think these margins will continue to improve. At the same time, we've got this massive TAM that we'll continue to take market share of.

32:40So it's actually a very similar story to what you tell. Yeah, I agree. I think your jobs to be done is pretty simple as well. People want to take holidays and they want to feel good about the choice they made. And part of that is buying it. and part of that is where they go and what they do. And you've got the ability to give people a great deal and great service on what they buy, but they can also trust you about where they're going. And I think that is a great narrative that you've got as a business. We solve two problems for customers. And that's another way to talk about jobs is what problems you're solving.

33:17And we solve the paradox of choice problem. We don't sell every product like booking.com. We sell a selection of products. You can trust us that if we put on the site, But it's a place you should go to. And the second thing we do is everybody else in travel sells commoditized product. And we sell, in many cases, exclusive product. We've got our own, in better commas, cornered resource. So we create exclusive product, the best holidays on earth that nobody else has. And customers love that. And we work with hotels to make the money. So hotels are happy, customers are happy. We sit in the middle and facilitate that process.

33:45Yeah. So definitely come businesses that don't know the story of what they're doing and why are businesses that cannot become great businesses. There's no doubt about that in my mind. That is a really great question. Thank you all our, again, fantastic lot of questions. Yet again, proving that we have the smartest listeners on earth. Thank you, Odea. Thank you, Mike. We'll be back as always on Tuesday with our weekly episode covering news, business, tech, and whatever else tickles our fancy. Thank you again. We'll see you on Tuesday.

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