In short
The GaryVee Audio Experience: Episode Summary
Episode Title
You're Wasting Time on People Who Will Never Buy Your Sh*t
Podcast Overview In this episode, Gary Vaynerchuk shares insights on the common pitfalls entrepreneurs face when trying to sell to "unsellable" clients. The discussion revolves around identifying and focusing on customers who are genuinely interested in your product or service, rather than wasting time on those who aren't.
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Key Discussions
- Emotional Selling vs. Logical Selling
- Emotion in Sales: Gary emphasizes the need to detach emotions from the sales process.
- Focus on Alignment: It's crucial to quickly identify and pursue customers who align with your offering rather than trying to convince those who don't.
- The High School Party Concept
- Hosting a Podcast: Starting a local podcast positions you as the host, giving you leverage for new business opportunities without direct solicitation.
- Networking Through Content: By creating a platform for conversations, you naturally attract potential clients.
- Leveraging LinkedIn
- Content Creation: Gary discusses the power of LinkedIn as a platform for organic reach and networking.
- Targeted Advertising: He suggests using LinkedIn ads to reach specific demographics related to your business.
- Tactical Content Ideas
- Dinner Party with Clients: Organizing a dinner with your best customers can generate rich content and testimonials while strengthening relationships.
- Thinking Like a Publisher: Instead of viewing yourself solely as a salesperson, Gary encourages entrepreneurs to think like publishers, creating valuable and engaging content.
- Importance of Engagement and Community Management
- Quality over Quantity: Engaging thoughtfully with potential customers through comments and discussions is more beneficial than broad outreach strategies that lack depth.
- Building Relationships: Gary advocates for nurturing existing relationships rather than just constantly hunting for new clients.
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Key Takeaways
- Stop Selling to the Unsellable: Focus on customers who are interested and aligned with your business.
- Leverage Local Content: Use podcasts and local events to build a community around your brand.
- Utilize LinkedIn Wisely: The platform provides significant organic reach; use it for community engagement and targeted ads.
- Create Valuable Relationships: Building a network through genuine engagement will yield better results than automated outreach.
- Content is King: Embrace content creation as a way to establish authority and attract your target audience.
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Final Thoughts Gary emphasizes the necessity of being strategic and thoughtful in customer engagement. The advice to "stop wasting time on people who will never buy your product" serves as a rallying cry for entrepreneurs to focus their efforts on building meaningful relationships and creating compelling content that resonates with their audience.
For more insights and tactics, tune into the full episode of The GaryVee Audio Experience.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00Podcast Nation, before I get you into today's podcast, big announcement. As you probably heard at this point, because I had John from Stand on the show, I'm an investor advisor to an incredible startup called Stand, Stand.Store. I'm sending you right now to GaryVee.com, GaryVee.com slash Stand. Go check this out. We've done a GaryVee Stand Store Challenge, which actually has a weekly call with me. This is built for everyone who's been affected, honestly, by my overall content. the tech stack all these features and the minimal costs per month that stand store has built is really the tool that was needed for this world that i envisioned when i wrote crush it when i wrote crushing it and this overall thing i'm thinking a lot about lately which is the individual empire right this this creator entrepreneur slash entrepreneur creator economy that i think is going to eat up the oxygen very honestly the thing that so many of you want in your life and the reason so many of you are not there yet is you've got the strategy for me you've got the ambition within yourself but you don't have the tools for you to fully maximize it and i believe you can find that at stan store stan dot store but specifically i want you to sign up for it through my challenge because i want to get access with you and plus there's a bunch of cool things so if you want to go see those cool things go to garyvee.com slash stan s-t-a-n now to the podcast this is the gary My first question is how do I gain the trust with ad agencies or anything if I'm not actually producing the content?
1:37I'm more so like the project manager, accountant manager. By reverse engineering what they value. So you may not be able to for some shops. Sure. For other shops, just getting the volume of output at a cost that allows them to make margin is what they care about. Sure. I think one of the, yeah, so I think what you need to do is make sure, this will play for several people in the room, I think one of the biggest mistakes that companies make in agency landscape and SaaS products is wasting time on selling to the unsellable. I'm just fascinated by people's ideology that they want this customer as if that customer is any more valuable than the other person that pays$6.99 a month because they made it emotional to me the best way to sell something is to be unemotional and go fast and so there will be many people that don't want to do business with you because of that and there will be many people that don't give a shit what you need to do is spend as little time trying to convince and as much time as you can finding the ones that are aligned yep okay make sense yeah totally i'll let you sneak one more in because it was quick yeah please and then we'll get the third if we're going to try to go around as many times so we can pretty much i guess again me just now starting out how do you approach people trying to share your post or leave a comment you know and that type of thing like do you approach friends and friends share or is it you're trying to get your target audience you know i think there's a lot of different points of view and you know obviously there's a platform being built just down the table to like help scale but you know to me the thing that we'll spend time on when i get to her is like i i don't think all posts are created equal and so to me you have to be agenda driven so for me i think it's more about you joining Facebook groups, you creating LinkedIn creative, which I think will work for a lot of you, and then target with ad spend against agencies, and you replying thoughtfully, you know, you should map every single CEO that is a creative shop that you want to do business with, follow her or him on every platform, and then thoughtfully leave a comment of two to three sentences to every post.
3:58I genuinely believe depth wins the social game, not with, and I think everyone's buying into width so for me i think that's how you do it okay i think you create your best thoughts and put them out and i think you community manage aka leave creative comments on things that you think resonate in your world okay cool um i apologize real quick i'll give you an example just leaving some thoughtful point of view on photography under the creative lead of a 15 person agency in Dallas leads to business development for you because she sees that and she's like who's this woman you know are you without other people that follow her and say give them a comment but where everybody fucks up in my opinion is they go for scale not depth so like I see a lot of people buying automation tools to like people's posts just because they think that gets them awareness like a lot of short tactics that are good for vanity metrics for five minutes, but terrible for business.
4:58Okay. So one thing we've gone into in the art industry is people are pretty, I know, KG was saying that they're using a certain product or, you know, they want to keep everything close to the best. But we found referrals, word of mouth, and people asking who our other users are to be the fastest sales. Okay. So kind of. I would turn that into creative and pump the living shit out of that on LinkedIn. You know, what's that? Well, I just, as far as like writing articles. Audio, yep. Video, yep. You know, like I think, you know, one of the things, so for example, I think, and this is really a fun time to say it because it's two posts ago or three now.
5:51If you look at my Instagram, there's a cartoon, right? now my cartoons or comics or whatever you want to call them have done quite well ironically the one that's posted reposted go is one of my least performing posts in a long long time which is perfect because it lets me make my point the answer is yes to everything which is why no matter what you were going to say I was going to say yes and I was going to do what I just did because the reality is is that people consume content differently and so like the reason the number one goal you have is to eliminate friction for the person you're trying to sell to at scale linkedin which is something i didn't talk about at all until like 18 months or 12 months ago the reason it's coming so much out of my mouth right now is it's the first platform since facebook that has so much organic scale like you're you have no brand you've done nothing and you can literally write an article about why you think bokeh is a good market to invest in why you're somebody good to invest in, why the Boca School, my recommendation, think like a publisher, not like a selfish salesperson, why the Boca School system is up and coming, because, you know, whatever it may be, that post for you with no presence on LinkedIn is gonna be seen by way more people than you could ever imagine.
7:05There is no platform right now that gives free organic reach with no paid support, even remotely close to LinkedIn. And even the fact that I almost just said Facebook, was really interesting to me as an insight because it was the only other place in, like it used to be search on Google. Like if this was a meeting in 1999, I would be yelling at all of you, be like, okay, so there's this new thing called SEO and you have to figure out how to be number one on it. Fuck the yellow pages. Like, you know, it's all been one game of that. Where can you get the most awareness? For the least, LinkedIn. It's really uncomfortable.
7:41Now for you, you're so specific that I would actually spend the ad money to target people in the art business. And all of you can do that. The ads are a little more expensive on LinkedIn, but they're stunningly targeted. What I like is you've already figured out what works. Some of us don't know yet. Now you turn those testimonials into creative, but find a way to make the testimonial feel less like an infomercial at night. So you have to be, I'll give you a great example. I, I'm gonna give you this one. I think this would kill. Get five of them, three of them, in literally radical candor. Email them and be like, hey, we're about to do some LinkedIn content.
8:24But instead of asking you to do a video for me, testimonial, I'd like to invite you and four of my other high quality clients to dinner. I want to buy you a nice dinner. We're going to have some nice bottles of wine. And we're going to talk about the art industry as a whole. And I'm going to film it and then do chop ups and then put it on LinkedIn, right? Then as the hostess, You'll talk about macro, but you'll find ways to integrate things about your business, which inevitably will lead to some great quote. You know, Johnny says, ah, fuck, yeah, we used to fuck that up before you. Got it? So what I'm very good at, and actually, this is very meta, this right now is more for the content than what you're paying our company to be here.
9:15just is this is not especially running it through vayner and all the overhead not the best use of my time financially it's i want the questions and the content if you look at how much of the content i've been putting out the last year is from four d's this puts me in a good position to create a new idea the flub of linkedin and facebook dustin can now quote and that could be a two million viewed because that's an interesting piece of content right i looked at him earlier when I said something to you, I can't remember, like, the depth width thing, you know. So, even, like, literally the advice I'm giving you, I'm living in the meta right now.
9:49Create environments, this can lead to, by the way, this could lead to why you would do an exhibit at your best friend's gallery about your product, strictly about the subject of the business of art, but you're filming it, boom. Got it? Yeah. It's really interesting. I want to get everybody to think like a publisher I need to make you think like art magazine like real estate investment monthly right like Vogue not like the company you are because then you go from a commercial to quality content that actually people want and then if I tell you where to put it that's underpriced that's the story of my life that's who I am that's how I got here bring value and figure out where it's underpriced so you get the maximum amount of brand equity from this LinkedIn thing is a dream because it's a business context world but it's acting like Facebook and everybody's being successful it's crazy I'm getting emails it reminds me of early it it definitely will work so that's what I would do plus then you're also doing retention you're buying a nice dinner for right you're doing you're like you're winning on so many fronts you know like people don't do a good job with farming they do a good job with hunting more more customers, more customers, but they don't do a good enough job saying thank you to the ones they got.
11:13So as I mentioned before, my company is basically in the infancy and I'm trying to just, you know, get my coat in the water. So my first question, I guess, is, you know, where would you start if you were me? And this is the concept of not wanting to be at the mercy of brokers selling your properties? Selling my property, but also leasing the space. From a commercial standpoint? Yeah. But this is strictly on that side of it, right? This is not to raise capital from investors. So basically my plan is to do a couple deals and then raise money. Understood. And you have some inventory? yeah I have about 300 ,000 square feet of office space in Boca and Jersey yeah understood and so to me I think you're barking up a really interesting tree and it's something I think a lot about because I think it's quite a lucrative space because there's so much margin being made by the brokers and there's no innovation being done by the developers I started giving you previews of it a couple things are based on that square footage first you have to reverse engineer who's likely to rent from you so is this localized or is this at such scale that we're looking for national players so they're basically different kind of buildings the one is got 20 ,000 square foot you know floor plans where i have like geico and big institutional where i still would think it's local at least to central jersey before they go to south plainfield or towns in the neighboring area but it's pretty localized and then boca is the opposite i have like 60 small offices from 500 to you know maybe uh 3 000 max 4 000 max and so they're local business owners so there's two ways for everybody ready to go here and it's a good time to put it into play.
13:24We've gone down the path of more of content as a publisher. You either want to become the magazine or the guy or gal they put on the front of the magazine. Right, and if you think about it, that's what I've done both of, right? For my companies were the magazine, for me, Gary V, I'm the one on the cover. You know, you're a reserved dude, but I never think that that's a prerequisite to building a personal brand. My biggest fear is that I believe building personal brand, which I view as not charlatan, but more like having a reputation in 1947. I always worry that if I'm the messenger of that advice, that people think that they should do it the way I do it, which is very hyperbole.
14:06My energy is pretty over the top. That's my natural energy when I'm on camera or on stage. But I think that you have to make a decision of one or the other or both. and by the way that goes for both of you as well you know like being a thought leader is crippling to people because they think they have to be a leader I think it's being a thought contributor right so the reason I hate when people are like oh you have to be a thought leader I'm like no you don't you have to be a thought contributor now at it's worst is what we see on social media every day which is people pontificate as keyboard warriors about shit they don't know at best I think it's all of us being very self aware and deploying what we know right So you're a young, is this a business you start as a family business?
14:50What is this? Yeah, so it started as a family business. And basically, I just spun off on my own. Understood. So that was my intuition given the scale or some other unusual reasoning. That's a huge advantage for you. You get to, right. And so you get to lean in and say, look, this is, you know, like, I think that's an incredible thing to like, like lean into, which is you have something I had at 28 which is at 28 years old I knew everything about the wine and spirits business because I've been doing it since I was 14 and I was doing it passionately and I gave up school and social life to be the best at it and so by the time I was 28 I was fucking by the time I was 28 I was done actually I had achieved what I set out to do at 22 I built one of the largest independent stores I built a big business for my dad and I was ready to kind of actually start transitioning into something else that's why Wine Library TV and all this other stuff started happening which led to the Gary Vee that we know today.
15:47And so I think that's an incredible place for you to play. You know, you can, but you have to be self-aware and you don't have to build a personal brand. If we're gonna build it through the company's name because you're more comfortable with that, then I think you need to produce a show or content, either a running podcast, which again, doesn't even have to be you, preferably you because when you lose the star, that's a problem. I think it has so I'm a very big so Boca I'm very interested in I'll tell you why I think if you started a podcast called the Boca Small Business Forum you would crush this is something everybody I know Nick and I know you guys have heard this multiple times the high school party concept which is if you host it you have the leverage so it was always fascinating Alan Shuttlebauer big shout out Alan did it in my high school took advantage of his parents parents not being around through the parties went from a c plus he was b minus when he first came but went right to an a popularity because he hosted the party again whether it's you or some other way you do it if you have the bokeh business podcast and you now are inviting other businesses like like the queen b that's been here for 54 years is the baker or the real estate agent or whoever right the guy who's got the sailing company like you host the party within five six months you have the podcast that every smb in boca is listening to aspiring to be on but what it really becomes is a gateway drug to you leasing out your space you don't have to mention it once and you'll lease it out yeah you could you don't have to mention it once they're just gonna be like who is that kid oh he owns a lot you know like it's so i always tell people let your profile do your selling put out a lot of value in your content if people like it they're gonna click your URL and your Instagram let your profile do your selling so I think those are the themes that I'm thinking and the platform you suggest I love the idea you guys haven't done the personal brand part yet the content tree so like I will push everybody to podcast like you would not believe even more than video because I think video is a bigger mental and infrastructural jump for many I love podcasts because of the following you do a podcast, you film the podcast which gives you video you get the guest's audience when they're a guest because they're going to promote it bringing you awareness I'm obsessed and so how would you come up with content for the podcast?
18:25that's the best part I'm good at what I do and do something if you look at the top 100 podcasts outside of like shows that are scripted like serial the amount of individual humans who have a podcast where they don't interview somebody in the top 500 is almost non-existent it's like me and I don't I haven't done enough homework but like maybe just not a lot I'm trying to think who does a straight talking no other guest I don't know nonetheless podcasts are a fucking layup especially if you go my route and level up and make it broader the Boca business podcast The first person can be the fucking third generational guy who's 58, who owns the boat company in town that's been crushing for years.
19:10And when you email him on LinkedIn or his email and say, hey, John, do you want to be the first guest on the Boca business podcast? The answer is yes, because John's not being asked by anybody to be on a podcast. Got it? And then literally the content's a piece of cake. So, John, tell us about how you got started. So, John, what's happening now? How's Boca changed in the last? Like, you're fucking 40 minutes done before you even started. Asking four questions and going to sleep. Yeah, so what do you think, you know, like, about maybe expanding it to, like, Palm Beach County so that we have... Yep.
19:47Fuck, to be frank, depending on your ambitions and skill set, make it Florida. Yeah, South Florida. I'll push you to America. I just need to know what your ambitions and capabilities are. Does that make sense? I love hyper local because I think it creates depth of results in a very narrow place but I love national if you've got the fucking juice, go you know then you put the podcast on all the platforms which is very easy, you can google it or we can tell you that's just like record, upload, Spotify SoundCloud, iTunes Stitcher but then if you record it and let's get it straight here for the first 8 years of my career I didn't have a team so the way I would have done it I would have had my iPhone on the table and recorded it and then literally posted the raw fucking video on LinkedIn.
20:39So like, you know, people, again, being the messenger of a lot of these things right now scares me because I have a level of notoriety now, leverage, infrastructure, but I got here by doing what I'm telling you to do. So in another life, I was a rock and roll DJ. Amazing. My last gig was broadcasting to 20 million listeners a day for XM. That's crazy. So I have some of that. That in you. Yeah. That's good. I mean, look, that's, as you know, like, to me, I hope people don't shy away from that. You should triple down on that. It's the top of the funnel. I do. Good. Whether it's pitching or rush bringing or interviews, we do it.
21:18Good. Which is great. Like, my team calls me Kately. Kately from lately. Like, all that. Okay. So I have a couple of questions. I may do one in short. No worries. But one is I do a video of the day that in addition to other videoing, this is a minute long roughly, and it goes to our Facebook profile, mostly exclusively, sometimes elsewhere. It's just me holding my phone and I say, it's a day in the life of a startup entrepreneur. Love. And I share. Whatever. Yeah. Today I was at VaynerMedia. Yeah, exactly. And it's usually some kind of real deep insight. So one of the things that I love about radio and podcast is the pulling back the black curtain and getting people like that access to that's where the theater of the mind comes into me.
22:02Of course, I've been in a million green rooms. So I like that. I learned that my eyes like that as well. So we use that video to give people that behind the scenes look of like what it's like. And it's, you know, female entrepreneurship is of course, of course, which is great. And so we sometimes put it on Instagram once. No, I think it's super short on Twitter. But I'm thinking about LinkedIn, of course. you have to put it everywhere you know that right well the late days we haven't because I'm concerned you have to put it everywhere contextually post produced for everywhere so let me yes and here's why I haven't I mean this is what I want to ask because it's sometimes it's not very investor friendly because sometimes I'm really that's where they all are no just do it yeah that to me is like cool first of all let me give you great advice any investor that won't want to invest in you because it's not investor friendly is not somebody you would have won with anyway it's not your DNA it's like me thinking about that shit got it?
22:56you want to hear something even better? it's going to help you what it's going to actually do is keep those investors away which is going to save you three to eight bullshit meetings that are going to cost you time in the future it's probably going to make the investor that you actually want come to you instead of you going to her or him you understand? yes this is a big game of wanting knows and that's where everyone's getting confused. Think about what I'm doing. I'm super not friendly to a lot of things too. Patriot bands don't want to work with me. You know, people that don't like cursing.
23:31So it really will help you. You're welcome. So first question. So the construction industry is rather behind on when it comes to technology. That's your advantage. Yeah. so so how do we sell to the companies and you know similar to what i gave her companies the related the skanskas the you know well those companies you know because i know with related they're super sophisticated oh yeah so they're not behind you know they'll be like to me the biggest companies will judge you on merit like what's what are they using alternatively whether there's a direct competitor or not is there a legacy tech competitor which everybody deals with we did with Resi with OpenTable right we just had a really big exit to American Express big win you know for us we had to deal with OpenTable there was a legacy and that was bad restaurants were further along had infrastructure but we innovated and made a better product other things buddy media right that's your world like you know an investment that i did well with i'm not even i gave a quote to and got a lot of shares and did extremely well mike lazaro won because it was first but he got a lot of no's like vayner vayner got an ungodly amount of no's 2009 to 2014 just because people didn't even believe in social now they believe in it but they try to look at it and they look at it in different ways and our nose come from the way they look at it not don't believe it at all related and others are sophisticated enough to know if there is technology is an excel sheet and a piece of paper better than paying you or are you perfect i think the long tail is where it gets a little bit more interesting where there is pushback
25:29because a lot of you know like a lot of the people that are in the fields are old school and they like to do things the old school way and you know they don't even if the technology is good they're just stubborn and don't want to use it it's the story of human beings every industry has that my dad didn't take credit cards or have a computerized register when I first started
25:55I use it
25:59you know right you have to have patience for the 28 year olds to take control or you need to be smart and not bang your head against the steel pillar to the people that won't say no and find the five. What I'd be looking for, I would do homework on this. If I was your partner, I'd be like, okay, sales plan. Hey, you know, because I'd come in and I don't know anything. I'd be like, hey, can we get somebody to get a list of every family-centric organization that already now has the daughter or son that's under 40 in the business? give me that list I'd be like okay right then I would look at that list and be like okay in order of size or close to us I'd be like alright let's go to the martinis because Sarah Martini is now in the business she's 29 we've done the intel she's worked there she left she went to business school she came back to the family business she's there she inevitably is going to be more open to this conversation the end and they're all named and it's not right I met one and daughters the other day.
27:05Good company. Yeah, it was awesome. Old school dude and three daughters. They're fucking, I was like, literally my first piece of advice was, I was like, you need a show on Bravo. Fuck the construction company. And you would put content, like what kind of content? I would make, no, yes, but I would make jokes. Make it comedic and funny. I have found a lot of success in areas that are more like what I come, I come from the liquor business. I come from the construction business. We just didn't build things. We sold liquor. It was that. And I think one of the fun things about those real old school businesses is jokes.
27:46Like I would probably, I'd never give this advice, but I'm giving it to you. I'd probably get some NYU actors and actresses that literally re-enact scenes from the field that are just cliche that could go viral within the community. It's funny, I got really upset the other day at the airport because somebody was being really rude to an airline employee and just, you know, sometimes things click and I made this video super narrow. I go pretty general with my content these days, but it was like airline employee stuff. So we posted it, we did whatever it is. It's fine, I think pretty solid actually for narrow.
28:21Ran some ads against employees of that world because I can tell you right now, I ran through LAX yesterday and fucking was like put on, like I think I could, like it was unbelievable. Like 20 different airline employees were like, oh, thank you so much. It like penetrated the subculture. So I think you're one funny video away from cliche. All of us are picturing the guys in the video now doing some dumb shit on a piece of paper. The wind comes along and takes the paper. Like just literally reenact or do it in cartoon form. I think it would work. Facebook will work for you because that community is on that platform right because I was thinking about maybe possibly putting out like some nostalgic type content where you know it kind of hits to the old timers who think of structure I actually think the old timers I think the old timers are a problem yeah I think you're making content for 28 year old Sally and for the decision makers in comedic form and information form save money same time they know that the 32 year old CFO in all these companies or accountant, you know, they know.
29:28They just don't have the leverage to make the move. But they make the call. Like ultimately, in these cliche examples, you know, junior sons makes the call. You're not gonna win fucking 63-year-old Sal, ever. Because they're not gonna change. Fuck you. Computer, that's all bullshit. You see these hands? right? You know you know I'm telling you right now it's advice I've been giving for the last couple years I get more emails about don't sell to the unsellable and how it changed a business that was doing two million a year for 14 fucking years and now they're doing five because they stopped beating their fucking head against things that aren't going to happen.
30:13It's friction especially when it goes that old school because we're now into what I call religion. It's an emotional decision they don't understand it they got four more years into retirement and I'm not gonna fucking deal with that bullshit I don't fucking use I barely know how to use my phone get out of here you're gonna fucking make me use this shit by the time I figure out how to use it I'll be slow right you say it's gonna save me time no it's not I don't fucking understand how to use this shit I can give you it all because I live it I see it and not just the people who are coming in though because it's just the people who can say dad we have to go because if it's just a kid they're not going to listen to yeah and 8 out of 10 times they don't even listen to the smart kid back to beating your head once I found out Sarah's in the business you go and have that meeting and you figure out real quick that Sarah has no say you're out and Sarah has no say 8 out of 10 times
31:14so like you're dealing with a very small window the biggest boys and girls and then family dynamics where you get lucky two out of ten times. That's it. That's your business. Which is great. If you actually know that and focus on that, you can build a real business. And the main platforms, you'd say Facebook, LinkedIn? Facebook will really work for the community. You might want to start a Facebook group of construction companies. I'm very hot on Facebook groups. That's what Facebook proper is becoming. So starting a group and again, And notice where I'm about to go, similar to what I gave you.
31:51Make it the Northeast Construction Consortium. That's the name of it. Here's where we talk about modernizing our industry. See where I'm going? All of a sudden, you're like on a nonprofit, not your own business. And then if you don't spam them with like, oh, the only reason you want to be in this group is to pitch your shit, they're going to find, I'm telling you right now, bring value, they will find you. Because that's what I don't want to do. I don't want to be like pushy, stomp, morpish pushy. What if the people that they're doing the projects for are the pushy ones? They're forcing their construction guys to use this app because it's saving them time, and therefore saving them time on projects.
32:29Right, but I would rather them do that, not be the one that's, you know. So then you get the people, the projects, the real estate people, the developers, or the incentives that, hey, it's going to save you time, force your construction guys to use it. You can definitely sell through that channel.
32:49you're welcome also being in a dual-sided marketplace and our audiences are very different in what value props resonate with them so in thinking about creating content is it creating content for each movie yes or finding a common right that can there's no common thread between republicans and democrats right now and that's what you have in a two-way drivers of uber and uber drivers don't have a common thread from uber so you know And so, sorry, to get more specific, on the business side, someone who's like an enterprise account, like an Aramark or a Sodexo, of course, a caterer, have really different needs.
33:28They have value props resonate really different. Correct. So if we have, you know, like 10 of them, is it creating different content for each level? Yes. And from everything from long form through our app content is going to be different. Yes, and the way you target the ads, and inevitably where some things overresonate. So for example, your Instagram strategy is going to resonate much more with the caterers because they themselves are trying to market on that platform, whereas the only place you can get airmark is on LinkedIn, or if you decide to go the route of building the food services number one internal B2B podcast.
34:08And again, this is why this is such a home run. You start the food services podcast, literally, and you email the Airmark CMO, and she's saying yes. It's crazy. I can't, I'm gonna say, this is why I like the high school party analogy, because inevitably two out of every three people went to a high school where somebody who wasn't the most popular kid junior year became the person that hosted the party and became a lot more popular. It's just something you can understand. Like, oh my God, that's right. Ricky did that and that's the same thing as like you can't get in the door at the number five at some of these conglomerates but then you email cold on LinkedIn the number one CEO and their press person or comms person is like oh yeah we want him on more podcasts and then when it's a literal Florida you know that's why I mean we have a podcast show on the gallery media group called the CMO podcast just so CMOs keep running through our doors so I'm eating the food I'm putting down.
35:12Awesome. And yeah, there's like not a space that they're all gathering to have those discussions so we just create that. You mean in the individual cohorts? Yeah. Or as a group even because like event planners and all of that, it's... That group, but that's different than... Exactly. Yeah, do not mix them. It will work. There is... If you look at the dynamics of groups or forums or communities, like it needs to be specific yeah it's why so many people are confused by what they don't understand what i do with my content where i do garage selling and wine and entrepreneurship they think that that's contradictory to the advice i'm giving as a human it's your strength as a company it's your weakness
35:59so i have a family business question my parents own a wholesale cookie company in mass I showed them your 4Ds where you were talking to someone in real estate and aside from the swearing they were like cool high school party cool like let's go record a softball game or something locally but we don't have the med hall blah blah we try e-commerce and it was great for data on like where the country people liked the cookies but shipping was a problem because the cookies kept breaking we get accounts and they're growing nationally slowly penetration in New england and northeast um so how do we use social media aside from being hyper local which is a given in new england but like just to get interest for other people elsewhere so they can ask their stores in florida so sonic restaurants the which is a client ironically a vayner but even if they weren't this would i don't know if you know this but for years they were only in the southeast but they would run commercials in Northeast.
37:00Cool, interesting. And so this is the advice I'm giving you. I've always thought that the Sonic move on the QSR level was always the smartest B2B distributor and reselling move. Like, you could build up so much demand on Facebook, LinkedIn, and Instagram in Arizona by making, to prove my point, I would make a Diamondbacks cookie, make it up, and then only market it in Arizona to Diamondback fans and just literally show your pick. If I was the other son, be like, watch this. And in 100 days, inbound inquiries to carry it. So like manifest the target? Manifest. Through execution. That's why I said something about The Secret the other day.
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37:48Like, fuck The Secret. You know that book? And people got really mad. They're like, Gary, manifestation's real. I'm like, because you did something behind it. Like, I also have a goal. it's called buying the you know are you gonna say that buying the new york jets was a manifestation no i yes i said it but it was because i was doing things so yes manifesting through very tactical you know you could even target actual retailers you guys could thoughtfully sit down and say okay in minnesota there's this great family gourmet chain of 11 locations like if i was a wine producer just to give a comp i would try to get to cappies or martinelli's in mass i tried to get to Haskell's in Minnesota.
38:29You could get real thoughtful. I mean, you can get so crazy when you actually make the cookie. Marnelli's and Cappy's are two big chains en masse for liquor. You can literally create a cookie called the Cap. Market the fuck out of it and then just target ads to employees of Cappy's and inevitably they're gonna be like, holy shit, there's a fucking cookie called the Cap. We have to carry it. I mean, it's so scary. what I know, I can do anything with this model. What do you want to happen? It's just reverse engineering. Can you do that for software? Of course. Help me out. You have to understand, you know, his is real easy, right?
39:13Because you're dealing with a cookie and you're talking about an environment where the store's ROI is predicated on bringing in new items, kicking out items, things of that nature. Where his part, him getting into stores, what I just showed you I could do crazy uncomfortably the game that we'd have to play is retention the game where I'd have to really help him is retention because if I looked under the hood his economics might not even be that attractive in opening an account that then kicks out the product after 90 days you'd have to do about six or seven accounts to make a region worth it in our space now the good news is back to that I think I could get him 12 and cause then he'll lose six and like that's what I would do I'd be like alright we need in order one of the 12 fucking you know like mom and pops or one-offs or six-store units or da-da-da.
39:58Software's tougher but far more lucrative. That's why they're big businesses. You know, you've got to get in. Once you get in, it's hard to get out of bad, even bad software, it takes two, three years, which is why we all love building SaaS businesses. Getting in is tougher, but what you could do is actually reverse engineer every single business and decision maker. You could actually spend, I think people are so worried about talking that they're spending no time on listening. Your ability to, I mean, her ability to literally create all 50 agencies that are within driving distance of her home, because that's just smart.
40:34Like, why get an account that's far away? And then literally just stalk, aka do homework on the pain points and words out of the mouth of, like, I mean, she could possibly, and you know this, especially being an extrovert, like, her business may come from the fact that they're both Maverick fans. She could make a Luca Donich reference in a post. I mean, that works on me. We do that because it does. You know? So, you know what? I was thinking about how can I rename a part of my product to be like, climbing back lately. You know, the thing there is that's your business whereas it's a skew under his world so it gets a little trickier but I think the thesis of reverse engineering your target is again I don't think I don't think so maybe Nick you might have caught this there was this great moment four or five years ago my team me staying out here which I do once or twice every couple months where I basically declared I was going to get popular in hip-hop and everybody made fun of me made fun of me and I just did it right in their face you can do it if you've got if your product's good then you can do anything you just have to understand how the internet works so that's what I would do in that scenario I'd also really really really challenge you to innovate on shipping you know I think one of the things that I've noticed with a lot of food products is that they were half pregnant with their execution on e-com and it's so imperative for the growth of their business long term that putting some money and more importantly heart and head behind actually trying to solve it instead of being like and family businesses love to do this Yes they do And I think that that is super important Because much like brokers Retailers take way too much of the action You don't want them to have control And you don't want somebody to come along Scary
42:35Let's keep it going Let's go free for them, raise your hand Go ahead So So, Batzu, our over-youted conversation, went to auto-generated content. We believe that humans and AI should work in partnership because, as you know, marketing is emotion. And you buy on emotion. Put in the read more. That's it. So, each of the posts, you can edit them and QMI is it, right? You can knock that. And do you guys tell them that that is the best practice? Yes, we do. Good. Keep going. But we started doing it more because one of the things I have is I have all my interns, as soon as someone becomes a customer or even become a lead, they connect with them on LinkedIn for me or follow them on Twitter.
43:14And so I actually, A, get that, and then also I'm watching, right? So I could see that they were pushing the button and letting the content rip. And if you put garbage in, it's garbage out, right? A hundred percent. And I was like, oh, guys, this is just basic one-on-one grammar. We don't even, we believe in it so much, we don't automate anything, even though we think that that's inefficient and should. But I've been so passionate to build the religion of context, not automated scale that if I did it now now the company would be thoughtful about it if I did it first it'd be like everybody else in the world and 99 % of your clients and we just met with Facebook 99 % of what celebrities do like everybody wants automation nobody actually wants to build a meaningful relationship they just want the likes and the sales I'm aware I do have a secret go ahead phenomenal and I'm sure like we hack with stuff but like the fact that like i don't even know that is like the punchline right you know like so so the point is is that um i saw them doing this and then people actually started asking me too like how do we start how do we optimize it and so i decided to so we do um open office hours every week for the public anybody can come and for half an hour we go through features and we talk marketing and blah blah and so i was like you know what once a month i'm gonna just get on i'm gonna auto generate some of these vlogs they can volunteer or i can just grab somebody and i'm gonna go in and optimize each single post.
44:39It should be true. And so we do it. It's great. Everybody's, yeah. Yep. And so we've been trying to figure out, like, how can we improve that? So right now, this ties to the podcast question. This is a very visual thing, right? And it takes time. You need the screen. It's like a, it's my top commitment. I can't really reproduce it. It's hard for me. I can't even really. Well, you can lay your services on top of it. Well, so we, we have an inkling idea. of this. Tell me about this. I think you should tell the world that it would be far more effective for them to pay an extra $5 ,000 a month for post production before they post than just hitting the post.
45:18Sinan, who on our team is using this product? I want to get the insight. Cool. Let's find Raghav. I want to just hear him talk for a second. You know? I think you would be stunned if you went with this approach and I understand why you wouldn't. Hey, I know. Let me give you the pitch. Hey, how much is your product? Starts at 50, but as a key to the customer. Understood. So give me the range. $130 ,000. A month or$10 ,000 a month? Cool. $50 ,000 to$10 ,000, right? Cool. Hey, you can use this at$100 a month, and we're very proud of the product. If you pay an extra$1 ,000 a month, that$100 a month actually works like$2 ,000 instead of the 100 working like 30.
46:11I genuinely believe that to be true. How are you using this tool? Well, a couple of ways. We're doing scheduling. That's okay. Scheduling is a big one on LinkedIn just because we can't made a way scheduled on LinkedIn. Right. We're also taking, it also allows you to take transcripts from the videos that we have. Yep. And it pulls out quotes that will dash the formal plot. So we'll run through, we'll take like a video that we put on YouTube, we'll run it through the platform, we'll pull out like 10 posts, and we'll schedule the nod over the next five days. Understood. And how'd you find it? Um, it was...
46:48Do you remember? I think we posted something on LinkedIn. Do you know the story? I think we do, yeah. What was it? You posted the thing on LinkedIn that said, oh, I wish there was an AI tool that would create 30 or 40 posts out of all-in-form content, and I was like... Hey! Awesome. Thank you. I'm sure. Awesome. Thank you. um we actually I think I think
47:12I think I think that I think that I think you just roll with that I think you roll I think you make that part of the sales pitch if nothing first of all yeah yeah hey super excited you're checking this out so look based on the way you look like you're gonna do it I think you're you're gonna be 300 bucks a month Just FYI, we have a creative services overlay, which does the post-production that is actually the variable of success. Our tool gets you to third and a half base, but the human creative variable from third and a half base to home plate is so much more significant. Now, this may sound weird.
47:48Even though you're only paying$250 a month, our service for our creatives and our strategists and our copywriters is$1 ,000 a month in addition. We're thrilled to have you at$250, and we think there's nothing that competes for$250 in the market. however just on the record whether you do it and we don't do it for a thousand or you pay us to do it for a thousand at 1250 intuitively i feel like you're getting 2500 worth of value versus excuse me at 1000 you're getting 2500 worth of value or excuse me at 1250 i had to rate the percent you're getting 2500 of value at 250 bucks we think you're getting 350 worth of value so if you can afford it you can imagine how that amortizes or you still pay us 250 but you better fucking hire somebody and pay them 40 ,000 a year to post produce everything because you can't imagine the delta here's three fucking versions of me doing it by hand that's the pitch yep that's the pitch that's super money thank you so much you got it it will work here's why 25 will hire you for it and you'll start building a vayner media on top of it it won't be as efficient as a SaaS business but it'll bring up your ROI and like it's going to work better.
48:59It's going to help your LTV. 20%. 20 % are going to do it internally in a way they wouldn't have done it if you sold it differently. They'll do it right. Which is 40 % more than you have now.
49:18I don't know. And again back to the specific industry it's still very like a high touch of a lot of visits and meeting and handshakes and um like how can we break into it and layer in more digital content to alleviate some of our sales reps from having to have so many face-to-face with it i think that unless you get people to communicate via text or or screen times or things you won't eliminate it i think what content will do is make your funnel much bigger okay we do all of our support via text and we have it on 24 7 so it's awesome we're we're the ones responding to any inquiry so now you're now you're talking more about the dna of the sales team yeah goes back to the construction guys okay it's getting them to push for more you know scalable communication some of them are most naturally comfortable in face-to-face there's many sales people who subconsciously subconsciously think going to meetings is what is justifying their being I mean that a lot of times is their KPIs right is like how many meetings and phone calls they have so adjusting those to be a liar yeah it's so funny a lot of my biggest clients are like Gary you know I get it but my team doesn't believe in this and I'm like change the KPIs.
50:40If you believe in it and you're the CEO, Sally, make the bonuses predicated on your marketing people spend 25 % on Facebook. I have a funny feeling if their personal bonus is tied to a requirement of spending 25 % of the money on Facebook. Like it's unbelievable watching leaders push the envelope on their employees. To your point, which I'm glad you picked up on so quickly. Change the KPIs. It's so fun to like companies that bonus. We don't really do that here but like you have full control. You can make people do whatever the fuck you want. You guys not do bonuses yet? We have a couple of different things in place for like the heads of the offices and some of the Vayner.
51:20I think the Sasha group is taking a different approach with James because he comes from that ecosystem. I'm letting him do that with these guys. So like we're starting to have some but like bonuses scare me as a macro because I'm worried about a disconnect. I'm worried about Nick and I, him being on an arbitrary bonus I mean some things are black and white but even that scares me because if you're doing it just completely on a financial KPI people's behaviors become so erratic and often don't map to the culture or the gray or the long term that I'm trying to build so it's inherently against it and then the only other way to do it for me is subject it but then he's walking in thinking he should get 22k in bonus and I'm thinking 13 and that's fine because that's not a super big apart but literally I just had somebody and this is a raise cycle they're walking in they think they deserve a hundred thousand dollar raise and i think they deserve a five thousand dollar raise and that's real that literally just happened and i'm like that's gonna be tricky i'm like yeah i'll get back to you fucking like you know like i don't know where i'm you know literally what i'm like i got a lot of thinking to do what's gonna happen here so you know we don't get bonuses either but that's because we haven't been able to afford you in the budget right yeah i get it but it's also seemed to be working which is you know so i had of course tons of investors who are like what the hell when you have a buzzer.
52:38Yeah, I mean, investors are Excel sheet, Goldman Sachs, you know, business school junkies. They just think it's right. And it actually leads to incredibly bad human behavior. Competitive, it just leads to, people have to live and they have factored in the max of their bonus. First of all, people don't know how to save money. Like, if you have an employee who literally has an arbitrary bonus between 15 and 50 ,000, she's living with the 50 ,000 in mind. Then it comes and you give her 26 because he had a bad year, she was just okay. She's like, fuck. She's like, my credit card bill is not getting paid off.
53:18Like, it's just crazy. People don't factor real into theory. I always go here when I get in this mindset, I always implore people to read Marxism and communism on paper. It sounds remarkable. every person at VaynerMedia would love it it's extremely socially liberal it just isn't inherently human some things are better on paper and business became one to one dimensional and finally I see some of the tide turning starting to have EQ and great conversations but in the rise of finance and startup it was run by an old boys club of you know Harbor Business School told me this see ya just not my thing on the investor side we do some specific marketing to investors smart I was gonna ask you thought that was a viable strategy it is the strategy I couldn't be more bullish on that for somebody who's raising capital always be putting out content to raise capital so that when you have to raise capital you're on third base not fucking the dugout couldn't be super bullish on it we actually took our investors emails and I actually think the other thing you guys could be doing is already marketing for the exit oh yeah like here's why you know like just it's never the wrong time to take somebody grossly overpaying like I have always said to everybody this is never for sale and if it's for sale quit but inherently there's always a 1 % chance in my head, I'm like, well, if Disney realizes this creative machine and they offer me$3 billion tomorrow, it's a wrap.
55:04Because it's just too much. There's nothing I can, like, you know, I would trick Disney into thinking nobody's going to quit. A lot of people would probably quit because I've been telling them to quit. But I'd fucking figure it out because it's too big of a number and it's just, the million dollar man's right. Everybody's got a price. So, like, marketing now for the exit is also a good idea. I can't imagine that. Having a good understanding of who might want to buy you and then making content about you in a way that lends them to start putting seeds to why they should buy you. Running an article, running a piece of creative that is titled Why Food Service Companies Should Own All Their Internal Tech.
55:59right and then subconsciously like it's humans are funny they're real funny like the c you know the cfo of a board all of a sudden goes we should run it we should have our own internal tech who do we use quick let's buy them it's what happens yeah that's true so uh i'm on the building in new jersey i'm redeveloping and i um i'm putting cozy in there as a food services uh the construction supposed to be done in the beginning of 2019 they're going to move in you know february of excuse me 2020 and how do you how would you go about marketing like i want basically the building's half full so i have about 70 000 square feet of leasing to do central jurors yeah and you're and are you trying to think about the notion of how do you market to the other businesses using CoSy as like a gateway drug to them considering it?
56:59Well, I just kind of wanted to get the word out there because there's no food services in the area, meaning there's no downtown. People in the building bring their lunches actually into the office. And I had some janky grab and go, you know, vending machines that I took out of there. You think it's a value prop and might be the reason somebody considers to move? look I would pound and I mean pound the 20 mile radius of your company or this location on LinkedIn I would pound the living shit out of it but one more time because I want to give you good advice you and actually you already now I remember what you answered you still believe it's basically a localized transfer this is not somebody going from Trenton to here it's not Bergen County to there it's not Ohio to there it is within that radius is what your intuition is.
57:55I would probably run two cohorts of ads about the project on LinkedIn against business owners within a 15 mile radius and then a separate one, business owners in New Jersey to get the same thing that his family cookie business found out by having e-com, which is like, wait a minute, there's random demand in Denver. I think just running the ads might give you some insight and then, please, all of jersey and again you've got nick and others here maribel like they'll help you kind of like tie some of these ribbons up that i'm putting down like what did he mean by that or how do i actually do that we can or on a follow-up call like we want to bring value but that's what i would do linkedin ads are expensive because there's a floor starts at two dollars cpms instead of five cents like facebook or 10 cents like but but it's very high quality and organic without paid will work but when you post that hey this is one of the hey the premier central jersey you know office spaces here now with you know if even made if you made it a commercial if you post that organic on your if you made a page for that building or even on your organic linkedin that could meet that could hit somebody in florida the reason you pay for the ads is you get to get narrow i want you to do broad content because it's just always a good idea it could lead to a million different things.
59:16It could, let me give you an example, it could lead to a third generation family that doesn't have a succession plan in a real estate empire saying this kid seems smart and he comes from a pedigree of multi-generational developers. I'm gonna reach out to him and see if he wants to operate my business since I have nobody to give it to. Like it could lead to that. Do you see where I'm going? That's why content done right always is a good idea. It leads to things you're not even thinking about. You saying something thoughtful in a video that was built to get people in Dallas area to work with you may lead to somebody in Oregon reaching out to you and saying, don't do that.
59:53We thought that was brilliant. Why don't you become the backend infrastructure for us? And you're like, I did that. I don't want to do that. And they're like, but we'll do this. And you're like, well, that makes it financially worth my time. Like what I like about the content is it creates you to be open to things you might have not even thought of. That's the brilliance of a volume creative model. the reason I'm smart and have all these insights is because I've created a content machine that led to me listening it looks like I'm talking it led to me listening right? it is crazy it's a good one I made sure Dustin caught it you know all the talking has led to a level of listening that gives me such profound consumer insights
1:00:39I have an aggression go Oh, yeah. So, Nick was telling us a little bit last night, how about you guys stock your strategy of wasting time on annoying customers? Or FPs over in doubt. Yeah, which I like. Of course, I love firing and right customers. But, you know, we're still trying to figure out our funnel and still young enough that every customer cast almost. No, no, that's right. I'm letting them go. I actually had manned a couple people, which felt great. But anyways. so you know there's a lot of theories about how many calls me touches or emails whatever it is social touches that it takes to get a customer right it's 12 14 like so if i have these leads and they're they're qualified or be qualified like taking that metaphor into consideration like really how much time do i want my people trying to reach somebody or trying to convince somebody all we know is that if we get you a demo i have a 50 chance of closing is like closing you all away like 18 sorry i have an 18 chance of actually closing you as a sale and 50 of closing you into a trial so that was good i want to get in the phone and say like hey man look at my thing but right now i know that it takes it can take like well reaches out i know because you're a sales organization right now not a marketing one which is okay it's the story of 99.9 percent of ass products it's just not where i think the white side piece is because when we market it it actually happens pretty instantaneously but it's the sales that doesn't so you're 100 right i'm aware so what i do wait that was so and a good example is on your thing where i commented uh every single person who commented back has had a demo this week that makes sense but at the same time I have all these leads that we got from other places like in my sales sequence I mean I have names and email addresses and numbers what do I do with those people do I just all socially hunt them I guess that's what I should do yep and what you want to do is create one anchor piece of creative that is your show that becomes the catch-all top to everything if everybody here leaves with a podcast and that is really where I'm going more than the vlog uh than I've won because I really think it will work you know not everybody's gonna be good at it but when you do very narrow podcasts you only need a very small group of people listening but this is not about making the ask gary b show you you get seven people to listen and to become customers for a lot of you it's going to be ROI positive especially when you're at a mature level and have sales teams it becomes wildly positive well same with doing an interview on a smaller podcast that might have like 300 views that's 300 people would like I mean it's all I did we had that we had a really famous piece of god love famous we had a piece of content we that I let me phrase there was a piece of content we made that I liked that just showed all the it was just all these highlights of me being on different podcasts and YouTube shows and it showed how many views the video had.
1:03:51107, 92. Showing to people like lower, lower. Everyone's trying to get on Joe Rogan's podcast. He doesn't want you. You know, like you need, you've got a long way to go before you get there. Let's get on the ones that you can and more importantly, let's host. You're far more likely to host and get somebody way above your skis than you are to get on somebody's show that's bigger than you. We're getting a lot of requests of like local entrepreneurship in Arizona. It's like just starting to bubble. And which is great from a thought leadership perspective but it isn't like towards our industry. That's still valuable to...
1:04:26Especially if you film it and then post it and target against your... We'll do that now. Yeah. I do more podcasts now than I used to because I'm filming it and it's giving me content. So even for us podcasts. Being on them is great too if you record it. Even if you're in your office. Like I literally record doesn't record me on a speakerphone doing a podcast.
1:04:52Everything's about content.
1:05:01It's sometimes a good short-term sales mechanism and always a brand detriment. How do you deal with bound publicity? what's the first time you hear address it publicly truthfully including if I was wrong it's the only move there is no other move there's no way well yeah there is actually that's absolutely true going into hibernation and waiting for the news cycle to end is an option but unlike 1949 or 2000 for that matter it lives on the internet in perpetuity and more importantly here's the key of making a mistake even if you're like on the scummy side of a mistake America will reward you for the I'm sorry and then you can just move forward like you're such a young kid without knowing anything of why you're asking that question without knowing anything just going off like this is crazy I said this the other day to somebody I believe that saying I'm sorry is so revered in our society that sometimes this is not a joke I think about making a doing something on purpose that's bad to just say I'm sorry because I think net net it would be better it's true I trained all of my customer service email just two people to always say I'm sorry no matter what happens first thing comes out of every email in their mouth yeah I'm so sorry you had this yeah and then to that point of like going from smart tactic to deep intent is everything you know like there was something somebody made a mistake here mary senior with another employee who's not here anymore got a little ugly person said they were sorry in a nice way and i was like okay and now in a month, I want you to do something that makes them really know you're sorry.
1:07:00So I want you to watch everything they're about and whether it's for their daughter or for them or donation to a charity or giving a thousand bucks to a GoFundMe of their friend's house that burned down, now show them. It really, look, for somebody who's so good at scale, pizzazz, sizzle, all this, it's about the stake, it's about the long term, it's about the truth. It really works. So to answer your question, especially if you're going through it somewhat, laying low is cool because it allows you not to confront and you get away with some short-term ROI, but it's always there. Saying you're sorry and taking a little bit more of a beating lets you go fast for the next 80 years.
1:07:43Let's say you had like zero culpability, you know, and whatever. This will help you. Culpability has like the ability to cope with it. The judgment. Yes. Something happened and like say, you know you're getting blamed for someone else doing something then you address that truth even if you don't want to call that person out by name if it's the truth and it's not the excuse you came up with for convenience for yourself which many people do in that same scenario if it's a hundred percent the truth then you come out and you reply in video form where there's no confusion in written form and you post that truth if it's 70 true and 30 is the convenient of how one wants to not take on accountability you need to come out with the energy of 70 and 30.
1:08:30Yeah. Great. It's really and then if it's completely I thought you were going to a different place I was hoping you were but so I'll say it anyway because it's super interesting to me I've been thinking a lot about this practice of losing and saying you're sorry is an incredibly powerful game. We are in such a judgment society right now, a complete lack of interest of accountability, and a complete interest in blaming others, that the people that practice I'm sorry and accepting their losses are going to become monstrous. Okay. Go ahead. Sneak it in. Well, no, it's all good. Go ahead. Okay. So I'm working on this brand that you can only purchase clothing.
1:09:17You can only purchase it in New York, but I'm trying to target people who are traveling to New York. But you can only physically buy it here? physically by here I think the number one tactic is community management on Twitter searching 500 different key terms that are indicators that they're gonna be here because once they're here it's hard you need to win them the day before got it quote unquote like literally 500 terms on search locked in going to New York trip to New York my vacation vacation you know awesome
From the publisher
The biggest mistake so many of you are making is trying to sell to the unsellable. It's crippling your business. I did this session with a bunch of entrepreneurs, and that's what we really got into.
Here's some of the stuff we covered:
- I explained why you need to stop being so emotional about sales and just go fast to find people who are actually aligned.
- We talked about the "High School Party" concept—how starting a local podcast makes you the host, giving you all the leverage for new business without you even having to ask for it.
- I went deep on LinkedIn.
- I gave a real, tactical idea for turning your five best customers into a dinner party that you film to create a year's worth of content.
By the way, you'll hear me mention Stan. It's a startup I invested in because they built the tool I envisioned when I wrote Crush It! I'm doing a challenge with them right now that includes a weekly call with me. If you're serious, check it out:
GaryVee.com/stan

