How Haley Pavone Accidentally Became an Influencer and Built a $1M/Month Shoe Brand

3 Dec 2025

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In short

Podcast Summary: The HotStart VC Podcast

Episode Title

How Haley Pavone Accidentally Became an Influencer and Built a $1M/Month Shoe Brand

Episode Overview In this episode, host Scott Van den Berg interviews Haley Pavone, founder and CEO of Pashion, a revolutionary footwear brand that offers the world's first fully convertible high heel. The episode explores Haley’s unconventional journey from a college mishap to becoming a successful entrepreneur and influencer, leading to significant growth and organic reach through social media.

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Key Highlights

Founding Story

  • Inspiration from a Mishap: Haley's journey began when she was injured by a stiletto heel at a sorority formal, which led her to recognize the need for more functional and comfortable women's footwear.
  • Identifying a Market Gap: After speaking with women, she realized the common pain points associated with high heels and aimed to create a product that combined style and comfort.

Growth on Social Media

  • Viral TikTok Success: While testing influencer marketing, Haley's TikTok account exploded from 2,000 to 250,000 followers overnight due to a viral video, ultimately reaching nearly 1 million followers.
  • Content as a Growth Engine: 95% of Pashion's customer acquisition is organic, attributed to the engaging and authentic content produced by Haley.

Business Strategies

  • Shark Tank Experience: Although Haley walked away from an offer by Kevin O'Leary, her appearance on the show resulted in a 450% growth for the business within a year.
  • Innovative Go-to-Market Strategy: An A/B test during trunk shows showed a 100% try-on to purchase ratio when Haley personally demonstrated the product, leading to a focus on experiential marketing.

Unique Selling Proposition

  • Convertible Heels: Pashion’s heels can transform into flats, providing versatility and comfort, and are designed with a patented injection-molded midsole for enhanced cushioning.
  • Sustainable Business Model: The brand operates on a "razor blade" model, where a base shoe can be paired with various heel kits, allowing for customization and minimizing waste.

Community Engagement

  • Radical Transparency: Haley shares her journey openly on social media, allowing her community to participate in product development and fostering a strong, supportive customer base.
  • Super Fans and Collectors: Some customers have created dedicated "Pashion rooms" to showcase their collections, reflecting the brand's strong community engagement.

Future Aspirations

  • Build-A-Bear of Shoes Concept: Haley envisions a physical retail experience where customers can customize their shoes in-store, enhancing the shopping experience.
  • Collaborations: The episode discusses a successful partnership with influencer Emmy Combs and expresses interest in future collaborations with well-known figures, like Taylor Swift.

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Key Takeaways

  • Authenticity is Key: Sharing genuine experiences and challenges resonates more with audiences than polished advertising.
  • Community-Driven Development: Engaging customers in the product development process can significantly reduce inventory risk and improve product-market fit.
  • Leveraging Social Media: Utilizing platforms like TikTok can provide immense organic growth without heavy marketing spend.

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Conclusion Haley Pavone's journey showcases the power of community engagement, innovative product design, and the impact of authentic content creation on business growth. As she continues to disrupt the footwear industry, her story offers valuable insights for aspiring entrepreneurs and creators.

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Additional Resources

  • [Pashion Footwear](https://pashionfootwear.com/)
  • [Haley Pavone on Instagram](https://www.instagram.com/pashionfootwear/)
  • [Follow Haley on TikTok](https://www.tiktok.com/@haley_pavone)
  • [HotStart VC](https://www.hotstart.vc)

Subscribe and Follow

  • Subscribe to the HotStart VC newsletter [here](https://hotstart.beehiiv.com/).
  • Follow Scott Van den Berg on [LinkedIn](https://www.linkedin.com/in/scott-van-den-berg-22b534150/) and [Instagram](https://www.instagram.com/scottvandenberg_/).

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Transcript

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0:00I made a TikTok account, got on there, started posting my own passion videos, really to just try to understand what kind of content would work to then communicate that to paid influencers. But much to my surprise, my content worked a lot better than I anticipated. I had one of those crazy TikTok stories where I quite frankly woke up one day to 250 ,000 followers. Like I went from 2 ,000 followers to 250 ,000 in less than 24 hours because of this one viral video that I'd had. I saw the momentum that was there. I was like, okay, we got to keep feeding the beast. People are asking questions. They're engaging with the content.

0:34So I just started cranking out three to five videos a day to ride the wave and ended up growing that account to, I want to say, over 500 ,000 followers in the first year. Welcome to the Hot Start VC podcast, the show where we break down how celebrities and creators build billion dollar brands. In today's episode, I'm joined by Haley Paphoni, the founder and CEO of Passion, the world's first fully convertible high heel. Haley's journey started with an accident that inspired her to reinvent what women expect from their food wear. What began as a startup ID quickly evolved into a viral success story when Hayley accidentally became a content creator, posting a TikTok about a product that resonated with millions.

1:11Today, she's built an audience of 1 million followers and turned content into Passion's biggest growth engine, with around 95 % of customers discovering the brand organically. Recently, she had a major milestone, Passion's first$1 million revenue month. We will talk about the moment that sparked the ID for Passion, how Hayley has turned content into her company's superpower, why her videos resonate so deeply with her audience, and how she's using her community as an R &D engine to disrupt the entire footwear industry. So without further ado, let's get into the conversation. Hayley, normally I always talk to content creators who have been creating content for a very long time, sometimes even decades, and they've always been content creators first, and then they eventually decide to become an entrepreneur second, kind of building a company on top of the audience.

1:57Your journey has been very different. You've always been an entrepreneur first and kind of by accident became a content creator second. So yeah, I'm super excited for you to be on the show. Thank you so much for being here. Thank you so much for having me. It's been a wild ride. Let's get into it. So let's go back nine years ago. You go to this sorority formal and your food actually got impelled by another women's heel. So can you take us back to that moment and the founding story of passion? Sure, absolutely. Yes, my running pun is that my inspiration quite literally struck in a very visceral sense.

2:29You hit the nail on the head. I was a sophomore in college and I was in Alpha Chi Omega sorority and we were having our annual spring formal. And so I'd worn these six inch platform stilettos to the event, which was, you know, just what you did when you were a 20 year old sorority girl in 2016. But unfortunately, you cannot dance in six inch platform stilettos. You do kind of this like side to side wobble. and that was not enough for me. I'm the kind of gal where I really want to tear up the dance floor. And so I solved that problem the way I always did when I was at a dance and my heels hurt and the way most women do of just taking my heels off, putting them on the side of the dance floor in the growing pile of everyone's discarded shoes and went out there barefoot.

3:10Unfortunately, it did not work out well for me that night when one of my sorority sisters who was still wearing her heels literally stomped on my foot and the ballpoint of her stiletto impaled me. Clean through to your point. I think every woman has suffered some kind of high heel related injury, but that one was pretty extreme. But considering what's come from it, I can't say I have any regrets. I always describe that impalement as truly a light bulb moment of I looked around the room while I was tending to my foot. And it just struck me that almost every woman was barefoot other than this gal that had just impaled me, although now she was barefoot as well.

3:44And I started thinking about how strange that was that we'd all worn shoes to a dance we knew we couldn't dance in. And, you know, earlier that day when I picked out those heels for myself, I had known full well I was going to take them off and end up barefoot. That was just what you do. And so I started thinking through, you know, all the other times I'd worn heels to a professional event or out with friends or out to the bars at night. And I found that every time I was putting heels on my feet, I was proactively troubleshooting how I was going to deal with the pain and inconvenience I knew was going to come.

4:15It wasn't enough to stop me from wearing the heels, but it was something I had to be putting active problem-solving energy towards. You know, am I going to go barefoot or am I somewhere like the Vegas Strip where that is not an option? Do I need to bring backup shoes? And if so, how big of a bag do I need to have to accommodate that? Should I be spraying liquid lidocaine on my feet if neither of those things are an option? Or should I be prepared to pay an$80 Uber to go five blocks because my feet are killing me? and as I talked to more and more women over the weeks that followed my impalement I realized all of us were dealing with this problem of having to troubleshoot our shoes and it occurred to me how just bizarre that is this is a product that's made for women marketed to women it hurts women the industry knows this and really the messaging from the industry to the consumer was beauty is pain you know we know they hurt uh deal with it figure it out and I just thought it was so odd that we had a product with known flaws and dealing with those flaws was being passed on to the consumer.

5:15And so I saw a real just white space opportunity to try to create something that existed between style and comfort in the women's footwear industry in a way that I did not feel had been executed well. I wanted women to feel like they had a product where they could look good and feel good without compromise and no matter what the day or night through their way. And so I felt very inspired to try to just create a better shoe and convertible heels were born. Yeah, I love that. And I always say that the best entrepreneurs, they always start with a problem instead of a nice to have. Did you always think that you wanted to become like an entrepreneur?

5:48Yes, I definitely knew that I was going to have my own venture at some point. I did not think it was going to be while I was in college, but I was majoring in entrepreneurship. You know, I had every intention of going that route. And I think my parents and friends from my youth would say it was pretty clear from day one that I was going to be in charge wherever I ended up. You know, I was always running side hustles and starting little businesses. I was the kid that was called bossy by the time I was three, which I'd like to think for a woman is just leadership quality mislabeled. But no, I always knew I would do something of my own.

6:22I fully thought, though, after school, I'd probably go be a venture capitalist for a while. But again, you can't help when you feel inspired. And I just, I got so hooked on this idea. I thought, I, you know, I don't want to wait. I want to dive in right now. Yeah, you can always come to the dark side of venture capital later on in your career. Exactly. We'll save that for later. We are more than happy to have you. No, it's funny because like, I'm probably like exactly like that. My claim to fame is that I actually never worked for anyone. So I became an entrepreneur when I was 17, currently 27.

6:50So I've been doing this similar to you for more than 10 years. Yeah, I love that. So you already talked a little bit about passion, but like, just to be clear, what is passion? and what does it do? Yes. So what we have created here at Passion is actually more than just a new brand or style in the footwear space. We've really created what we think of as an entirely new category in women's footwear of fully convertible heels. And it is protected by our issued utility patents in 30 countries, which is more or less unheard of in the women's fashion space. But essentially what we've done is created this very exciting new category that really has three technical advantages for the consumer.

7:26The first is if your heel or God forbid you come across grass or an uphill slope or a grate or any number of the things that make heels impractical, you can solve them all in one fell swoop by actually removing the heel itself and turning the same shoe into a comfortable flat. So truly two shoes in one, there's nothing else like it on the market and obviously maximizes your value and versatility because it's two completely different shoe functions. The second innovation is obviously any other heel on the market. If you were to take the heel off, the midsole is not flexible, right? Every other heel on market is made of compressed wood fiber with a metal rod that is screwed into the insole.

8:06It's part of why they're so uncomfortable. You're basically walking on elevated plywood. We are the first injection molded high heel midsole on market, which makes our shoe about three times more cushioned and two times more durable than any other heel or fashion flat product on the market. So exceptionally comfortable as well. And then our third innovation is actually one we stumbled upon by accident. We figured out since the heels already come off, why not make them swappable and really pioneer this concept of repeatable customization and letting our customers dress their shoes up or down for any occasion.

8:39Minimizes waste, increases lifetime value. I mean, there's all kind of upside to this but essentially if you don't want to be in a four inch stiletto you can switch to a four inch rhinestone block for something fancier or if you want the same shoe to be much more casual you can drop down to a three inch cork wedge I mean the the list goes on for those that are on video you can see I've got a wall of heel kits behind me but essentially you can customize the shape aesthetic and height of your heel to to better suit whatever you're up to that day yeah I love that. And I think that so many people nowadays with how easy it is to create a product and like they are being like, it's kind of like appealing to within three weeks, like white label product and go to market.

9:21But that's obviously not where real innovation comes from. So can you tell me more about how long it took you from a first ID to actually a first sellable product? Like what is the duration of that process? Absolutely. And to your point, there is no white labeling here. Unfortunately, everything had to be fully custom since it's new IP. So it was, it was quite, expensive and intense to get into. But yes, from a timeline perspective, when I first started the company, we were able to get the first very rough prototype done relatively quickly. But by rough, I mean 3D printed components glued to a Dr.

9:55Scholl's insole that was spray painted. I mean, you could not put any weight on this thing, but it at least communicated the concept enough for me to go raise some initial funding to then actually produce the real idea. So we got the first prototype made, I'd say it took about six months to do the first one. But after that, you know, we were able to raise some funding and bring in some footwear professionals and really hit the ground running. So starting the company in October of 2016, we got the first run of full produced salesman samples like out of our factory made with our molds and tooling in June of 2018.

10:31So I guess about a year and a half all in to get the product fully fleshed out. There were about 10 rounds of prototypes between those two points in time. And then actually iterated on the product even further after that initial release, but all in about a year and a half to get to the first functioning shoe. Yeah, I love that. And you already touched upon the topic of funding. So yeah, you have this exciting new patented technology and you obviously need capital to scale. Then you actually decided to go on Shark Tank. So what is that experience like? Oh my gosh, going on Shark Tank was such a once in a lifetime, very surreal experience.

11:04Did you apply or did like where you ask, how does that even work? I applied. So I applied and actually very much applied more or less out of desperation. We launched the business, as I said, started in 16, but we launched the business for sales in June of 2019. So, you know, had the brand, we're coming out to make a name for ourselves. And within the first six months, we went into the pandemic, which was of course, a catastrophe for the entire footwear sector. And so after the news of the pandemic came down, I was sitting there kind of frantically, to be honest, thinking to myself, how are we going to market this product in this environment?

11:39Our initial plan had been, you know, the product is so visual that when our customers use it in public, other women will see it and there'll be a great grassroots effect. Obviously, that was fully eliminated with the pandemic. And then actually one of our initial goals had been to try to get into retailers as quick as possible to build up trust in the brand and credibility and awareness. And of course, all stores were closed. So more or less overnight, my entire marketing strategy was thrown out the window. And so I was trying to figure out, okay, how are we going to reach people in an environment where no one can go outside?

12:10And the first thing that came to my mind was TV. And then obviously a hop, skip and a jump from just TV as a broad concept for an entrepreneur like myself was, I thought it would be really cool if we got on Shark Tank. And so I applied, I want to say in March of 2020, like kind of when the shutdown happened. That was like the first thing I thought of. And about a month later, I got a call from production that I was officially in the application process. It's quite a long process to actually end up on the show. I want to say they get about 40 ,000 applicants each season and only 120 people film.

12:43So there's lots of auditioning to be done to make it into that final batch, but ended up recording and then having our episode air in February of 2021, which was a wild experience. But as far as how it was for me, I, again, being entrepreneurial and entrepreneurially minded, had grown up watching the show. I think it first aired when I was about 13. And so I'd seen every season, seen most of the episodes, had a real admiration for all the sharks. So to find myself at, gosh, I think like 20, 22, 23 years old, standing there in the tank with my idols was pretty surreal. It was both exciting and very, very scary.

13:19I can imagine. And Mr. Wonderful wasn't so wonderful to you. He kind of indirectly told you that without his help, the company was going to get shut down. And yeah, you didn't lend the funding. But after the show, did it really help? Like the day it aired, did you see like a spike in like website visits, sales? Absolutely. No, I mean, I always tell any entrepreneur, the show is intense. It's definitely a psychologically interesting thing to do. To your point, I got into it with Kevin and ultimately ended up walking away, passing on the deal that he had offered me. But you cannot make up for the value of that airtime.

13:52It's usually about 15 minutes is one entrepreneur's segment at 8 p.m. on ABC, I think on Friday nights. You can't beat that. They estimate it's worth probably about$3 million to$4 million as an advertising slot because you're reaching over 7 million households. And especially for me, it was kind of a weird lucky break. Being in the pandemic, they had exceptionally high viewership numbers because there was nothing else to do. So pretty much overnight, I'd say it skyrocketed the brand three years into the future from an awareness perspective. So after airing in 2021, we grew that year 450%. We went from being about a 500K a year business to a 2.8 million a year business overnight and was growing very, very quickly.

14:38Really, it was only 450 % because we started running out of inventory. So it was absolutely game changing for us. Yeah, I love that. And I think that was kind of an early sign that content works. So Kate, tell us more about like what was your initial go-to-market strategy and what was also the aha moment of, hey, maybe we should actually be focusing on like this creating content online and talking about the business in general. Sure, absolutely. To your point, Shark Tank was a great initial signal that OK Content really works for this. But actually our journey to content first is kind of interesting.

15:09Really starting as young as I did, it was a lot of throwing things at the wall and seeing what stuck. Obviously, our initial strategy of grassroots and wholesale was pretty quickly thrown out the window. But once we aired on Shark Tank, it was like, OK, you know, this this is a demonstrative product. It's the first shoe that comes with instructions, which is pretty unique. There's definitely a real value to people not only seeing the shoe, but seeing me kind of walk them through the experience and have that educational communication. But interestingly, though, we actually didn't bridge the gap straight from from Shark Tank to going into content.

15:40The initial thought was, again, trying to go into retail with more experiential pop ups. And so actually following Shark Tank, we did a series of pop-ups with a company called Von Mar, which is a big retailer in the Midwest. And what we did was this A-B test of trunk shows with them, where for one day of the trunk show, myself and my team members would be there giving demonstrations of the shoes, helping women get fitted, walking them through how the product worked. And then on the next day, we would leave and just leave the shoes on the shelf and see what happened. And what was really fascinating was on the days that we were there showing people the demonstrations, we had nearly a 100 % try-on-to-purchase ratio.

16:22I mean, it was crazy. We beat the sales goal we'd been given by 300%. Pretty much anyone we could get to put these shoes on their feet would buy the shoes, which was amazing. But then when we weren't there and they had just left the shoes on the shelf, it would barely sell because no one knew the brand yet. We knew we were very new. People didn't understand that the product turned to a flat. You know, there's only so much education you can do without that verbal component. And so actually going through that experience was the real eye opener for me. I realized, wow, OK, like me selling the shoes, like walking people through it does seem to be what really resonates.

16:56How do I scale that, though, as an entrepreneur? I was like, obviously, I can't go open, you know, 100 locations overnight and personally staff each one myself. That's that's not going to happen. And frankly, we didn't have the money at the time to pay to hire staff to do that. Like there was just no way we could have the manpower needed to run a one to one store education experience. And so that was when I had the thought of that I could replicate this on video, kind of blending what I had done in store with what had happened on Shark Tank. And really, the initial thought was I'm going to hire influencers and have influencers make content teaching people how to use the shoes, because I never, to your point, was an influencer myself.

17:34I did not start this as an influencer. We've really built the talent side of this brand backwards. So it really never occurred to me that my own content would be the answer. But what I did was, again, being a startup, having a lean budget, if we were going to pay an influencer, I wanted to know they were making the kind of content that would work. And we did not know at that time what that was. So, you know, the only the only free test dummy is me. So I made a TikTok account, got on there, started posting my own passion videos, really to just try to understand what kind of content would work to then communicate that to paid influencers.

18:10But much to my surprise, my content worked a lot better than I anticipated. I had one of those crazy TikTok stories where I quite frankly woke up one day to 250 ,000 followers. I went from 2 ,000 followers to 250 ,000 in less than 24 hours because of this one viral video that I'd had. I saw the momentum that was there. I was like, okay, we got to keep feeding the beast. People are asking questions. They're engaging with the content. So I just started cranking out three to five videos a day to ride the wave and ended up growing that account to, I want to say, over 500 ,000 followers in the first year.

18:43And now I'm at almost a million followers. It might be a million by the time this airs. Yeah, I'm at a six game more. Yeah. And that like 994 or something. So so anyway, we ended up striking the plan of basically commissioning influencers to make the content and instead just decided to put my own influencer hat on. And now we're a talent-led brand that was built entirely in reverse. And you're actually an influencer yourself, right? And I think what's interesting is like nowadays building in public is quite common. And you were actually one of the first to do it. So can you also tell us more about how did the, like what type of content did you initially produce and publish?

19:24And how has that kind of evolved over time? Sure. So in that initial sprint, it really was just product use case videos. Again, you know, trying to understand what would work from a sales perspective. But as I started gaining more of a following, I've always been really involved with my follower community. You know, I try to post every day. I don't batch content. I really want to have that fast response mindset and make sure that I've got my finger on the pulse of what our community wants to see next. And I started to notice that so many of them had genuine questions about what it was like to run a business, what it was like to be a female entrepreneur, especially with how young I got started.

20:00So many women really wanted to understand that journey, which got me really excited because I think one of the biggest hardships I had in the initial years building the company was feeling like I didn't really have a role model to look to. Unfortunately, especially at that time, it's much different now, but there were not a lot of examples of female founders that had built products and that were really being open about that story in particular. You know, there were kind of some abstract names out there, but not a lot of information available on how they'd really done it. And so I had always really hoped for myself that there was that person to look to.

20:34And so when I started seeing this commentary come in, basically asking me to share behind the scenes and share that side of it, I felt really excited to have the opportunity to basically be that more transparent, open female entrepreneur to try to help inspire and educate other women on how they could start their own businesses and what that process is like. And so for me, it was just a very natural next step to add that as kind of a secondary part of my content. So to this day, I obviously do a lot of product education and talk about everything that we have going on at Passion. But really, my channel and platform has become a peek behind the curtain on the real day-to-day life of running a business.

21:12I've been told I'm pretty radically transparent. I don't think so. I think it's just my personality, but I do share our metrics, our numbers. I share the good, the bad, the rejections. I put it all out there and I'm really excited to share that story and just give people more of a look into what goes on when you're trying to do something crazy like this. Yeah. And I love what you mentioned. Like I talked to a lot of founders and I tell them like, Hey, you have to start creating content. And oftentimes they're like, yeah, I can come up with a couple ideas, but I I don't know what else I need to create content about.

21:41And I'm always telling them, your audience is going to tell you. Your audience is going to ask you questions. And that's actually what you can turn into more content. And also looking at the engagement, you can kind of figure out what type of topics you want to double down on. Like with my LinkedIn content, I also often get questions like, this is super interesting. Can I actually create a breakdown about this company, about this celebrity, about this structure, which then actually gives me content. So I love that you actually highlighted that. Absolutely. Well, and I was going to say, I think one of the coolest things or one of the biggest mistakes I see founders make when they're making their own content is they think it's just them screaming into the void, right?

22:17Like, I'm going to post this video and that's that. I really think content works the best when you actively see it as more of a conversation, to your point. I post content, I read the comments, I try to understand, okay, what are the questions that are coming up for the customer? And then I respond to those questions. Like, that's really how it is. So I think once you start that conversation, to your point, your community will do a lot of the legwork for you on letting you know what they want to hear about next. And so I almost always every day know what video has to be made just from seeing what's getting commented.

22:48It's kind of a self-fulfilling prophecy in that sense. But you've got to be willing to listen and open the door to that being a mutual conversation. Yeah. And why do you think your content has resonated so well and has helped you to scale quickly overnight on TikTok? Oh, my goodness. Well, I think I have a unnatural leg up. I will always admit this to founders that ask this question. Our product is genuinely really interesting to look at. You know, it's one of the biggest things with TikTok in particular is you have to be able to grab people's attention in the first three seconds. For some products, maybe like an app or a software, it's really hard to demonstrate that visually, especially that quickly.

23:25With a product like mine, you know, if a woman is scrolling her feed and she sees a heel get ripped off a shoe in under a second, it's usually enough on its own to stop them from scrolling and at least, you know, hang out to hear what I have to say. So I've got a big leg up in the sense that my product is inherently visual, inherently interesting. But really, I do think a lot of what's kept them around is my transparency. A lot of founders won't share the good, bad and ugly in particular. I always joke there's the, you know, LinkedIn stigma of every post you make starts with, I'm so humbled and honored.

Read the full transcript

23:57I've won XYZ award. But as you know, as great as that is that everyone wants to give you a round of applause, I think what's much more interesting and relatable and breeds a lot more community and trust and compassion is sharing the really difficult things that you have to overcome. As we all know, as entrepreneurs, behind the scenes, it always takes like eight failures to get to one win, right? Like nine times out of 10, the ratio of wins to losses is pretty skewed in the direction of losses. We just never talk about it. And I always thought that was a real disservice that we're doing as an entrepreneurial community to the next wave of entrepreneurs.

24:33Because if all they ever see are highlight reels, then when something is difficult in their businesses, they might feel like they're the outlier. Like they're doing something wrong. Like, oh, maybe I should just quit while I'm ahead because I'm having all these problems and these entrepreneurs I follow never have these issues, which could not be further from the truth. And so I really see being transparent about the hardships actually is hopefully very encouraging to entrepreneurs that are building right now to know, hey, I'm not alone. What I'm going through is not that weird or unique. Like everyone has these problems and it does not mean you can't be successful.

25:08So I think that's what really keeps people coming back is they've got that genuine and authentic look into my life that they might not get elsewhere. Yeah. And I also think it's because there are sort of relatable problems. Like every female has like this heel horror story. And when they watch your content, they kind of see their problem being solved. I actually looked at a lot of your comments as well. And I saw a lot of comments that also said, I came up with this idea as well, like years ago. So how many times have you heard that statement of like, I came up with this solution as well? Thousands, if not millions.

25:41It's a running joke on the team. And I fully admit, I think every woman has invented this to some extent in her head. Like, I don't know a single woman that hasn't been out in some really painful heels and said, gosh, I wish I could just rip these heels off. Right. Like we've all wanted this product to exist. I'm just the first one to figure out how to technically execute it at a way that works and is safe and looks good and is at scale. So, you know, as we know, ideas are about 1 % of the invention process once you actually get into the nitty gritty. But I do think that's a big part of why it resonates.

26:11I think truly and something I believe since day one, I think this concept was meant to exist. I think it's very needed. I think it was widely ignored by a lot of the fashion industry because they figured, hey, you know, we can sell women a really expensive heel and a really expensive flat. Why would we want to mess with that? That's great. And so I think it really took someone like me coming in who was not from industry, not familiar with the status quo, building an entirely new business model from scratch that's specifically set up to handle this method of purchasing shoes. I think we're just a great example of it.

26:44Took an outsider coming in to shake some things up. So can you tell me about the demographics of your audience? You posted something on LinkedIn that says 97 % of your followers are actually females. So can you expand on that? Sure. Our customer, we have kind of an interesting customer demographic, actually. Because usually when you're building a new fashion brand, it's very much focused around the aesthetic of your product line as the main value. And aesthetic is usually very closely tied to price point. So you'll see really specific demographics around where these women are located, if that style is in line with the trend you're pursuing, the household income for the price point, etc.

27:21What we really see for ourselves here at Passion, yes, style is important. We're making high heels. We want to make really trendy offerings. And we do do that. But the reason women are buying our shoes is actually for the function and the comfort and the versatility value. And those are usually not attributes you see in typical high heels. They're actually more so attributes that you see in athleisure. So we joke this is like the most athleisure high heel you're ever going to get because it's built on a platform of function and comfort and versatility. So our customers are much more sector agnostic than you would expect.

27:55But it makes sense when you think about it in the scheme of, let's say, Nike. Right. Women of all ages, incomes, locations purchase Nike sneakers because, again, it's built on function. We very much are seeing the same in our customer demographics. So it is it is 97 percent women, obviously, because it is a high heel product and we make women size shoes. But as far as location, you know, we've got customers in every U.S. state. We actually have 30 percent of our business already internationally, even though we don't advertise internationally. the concept has just kind of picked up. And so we're global already, which is really exciting to see.

28:29From an income perspective, it's a pretty wide split. We have women that were former Louboutin customers that are just tired of the pain point associated with that product line. And so they're coming in and buying five, six, seven pairs of our shoes since we're at the lower price point. Conversely, we also have a huge portion of our customer base that maybe would usually shop at a Payless or a DSW. They see the initial shoe as an investment that they want to save up for. But then they're able to collect all the accessories and get so much more bang for their buck by using our customization side of the business and really get that value per dollar, more or less like a razor razor blade model.

29:06So we really find that we kind of transcend typical income barriers, transcend location. And then from an age perspective, again, they're buying it for function. So we see women as young as 15 buying them for prom, all the way up to women in their 70s buying them because they're the mother of the bride at a wedding and they want to have that high heel classic look but not be trapped in them all night. So really, I always say our customer is just women that want to look good and feel good. And that doesn't really have a lot of limitations, which is really exciting. Yeah, but I think what's really unique here is that like you are like, let's say this is still like a talent-led brand, like and like 97 % of the people that follow you are actually the demographic of a passion.

29:47If you look at other celebrities, they're never able to recreate this. So let's look at Sydney Sweeney. Sydney Sweeney is now going to launch her own lingerie brand. And although it fits with her like personality and the sexiness of her, it doesn't fit with her audience. I actually expect that more than 50 % of our audience are males and males are following her for different reasons than buying her lingerie. So I think that's really unique about like kind of your target audience. Well, for sure. And especially I think it's because again, you know, I was not an independent influencer before this.

30:18Like really my focus as an influencer and my sphere of influence has always been around building passion, my journey building passion and the product. And so the following that I've built while making that content is very specifically curated to people that are actually interested in the shoe and interested in my journey, which just so happens to be our target consumer 97 % of the time. So it's really worked out in the sense that to your point, I think if you're a celebrity and you've built a following in general, obviously that's fantastic, but it's much harder to guarantee that, you know, a certain percentage of your following is going to be the perfect fit for that product.

30:55My following, yes, they're following me as an influencer, but it's always been rooted in the product and the product story and the product journey. So we actually joke, I mean, the TikTok account is, is mine. It's under, you know, at Haley Pavoni, but it really as a secondary account for passion. The two are pretty inseparable at this point. Yeah. Now, I've been involved in tele-led brands and these celebrities sometimes have like more than 60, 60 followers and they post about a company not even able to generate like$500 in sales because of that mismatch with their audience. Let's look at some numbers.

31:29This is all, by the way, what you share online. For the audience that are listening to this, I can definitely recommend following Hayley on LinkedIn because it's been super interesting to get that behind the scene and also the numbers. So yeah, you wrote that you got more than 10 million free visitors to the site. You're generating 95 % of customer acquisition organically. You spent only 2 % of your revenue on marketing. You recently also hit a very big milestone, which was the first month in which you did more than a million dollars in revenue. So congrats to that. Can you tell me more about what it meant to you and your team of hitting that milestone?

32:03Oh my goodness. I mean, it was huge. I think I wrote on LinkedIn, and it's really been our white whale for the last couple of years, we've gotten really close a couple of times. Like I think we closed one month at 980K, which was ridiculous. And so in September, when we hit the first million dollar month, it actually, I think is a great example of the community that we've built and the value of having your following really feel like they are part of the brand and they're helping build the brand alongside you. We once again were, you know, I think about three days from the close of the month and we were at$940 ,000 in sales.

32:36And so I was like, okay, we have a little under 72 hours to do 60 grand, which would usually be kind of a stretch, especially end of September is starting to move into slow season. People tend to stop shopping going into October, at least in our industry, because they're gearing up for Black Friday. So we were thinking, okay, we cannot. I told the team, I was like, we cannot close this month at 999 ,000. I'm going to go crazy. Like we have to close it at over a million. You're going to buy a thousand dollars worth of your own yields at that moment? If it's like a 2K window, I'm going to pay for it myself because that's crazy.

33:07But I had the idea of I thought, you know, I've again in sharing the journey, I've talked on my TikTok multiple times about how badly I robbed the first million dollar month. I'd shared in the past the months where we'd gotten close, but not quite done it. And so my following has really been around for the journey. You know, they know how badly it's something that we're pushing for. And so I got on TikTok. I shared the live stream from Shopify of how many sales are doing. And I was like, guys, we've got three days to do this, to fill this gap. I'll give you, you know, I think it was like 30 % off certain styles or something.

33:39I was like, if any of you, you know, are trying to get Christmas shopping done, please get in there and support because it would mean the world to hit this milestone. And the passion community showed up. We actually beat the goal by 20 grand. So we closed at a million 20 ,000 for the month. So they didn't even make it. They didn't even keep it too close. They well, well achieved it. And that was really thrilling to see. And just so cool to see how the community showed up. Like the commentary on the video was so great of, you know, we can't wait to see you do this. We, you know, you deserve to hit this.

34:11We're happy to shop and support. And I just, you know, I don't know a lot of other brands that could go on and say, hey, we're like this close to hitting our sales goal. Please shop. And people will actually shop. I mean, it's just incredible to really see and feel that love from the community. They care about the business and are invested in our growth. Yeah, I love that. And it also drives customer loyalty. And yeah, you talk about community and having this kind of community of super fans. And what I also really love about your approach is that you actually involve them in product development.

34:39So you ask them about shapes, styles, like colors. So can you tell us more about that and how that is also helping you with de-risking inventory and that type of stuff? Absolutely. It's one of my favorite things about the way that we're running our social media strategy. And it's something we're very uniquely positioned to do. I think a lot of fashion brands are very worried about talking about what they're working on because of, you know, knockoffs. They don't want to see another brand come out with the exact same color. I get very excited because of our utility patents. I'm like, look, you know, someone might steal this exact design or colorway that we're developing since I'll be teasing it, you know, in some cases a full year out because the development timeline for footwear is so long.

35:17But at the end of the day, it's not going to be a heel that turns to a flat, which is why my customer wants my red shoe that looks like that instead of someone else's. So I felt like it gave me a lot of freedom to be more open with the development process than most brands would be. And it has paid off in spades. So I really bring my customers along in the content of every step of the development journey. I tell them what styles we're considering. I tell, you know, I'll show them mock-ups of what we're looking at. And I ask for their genuine feedback. Sometimes it's something as simple as, you know, I'll show them a red shoe we're working on and ask, is this the right color red?

35:51And the community has been so incredible. They know. It took a couple of videos of me going on and being, don't be too nice. You know, don't tell me you love it if you don't. This is a small business. The most detrimental thing that could happen to me is I go buy$200 ,000 worth of red shoes and it's the wrong red shoe and you guys don't buy it. So, like, please, you are not hurting my feelings if you tell me you hate the red and it needs to be something else. But now they know. Like we have that relationship. We have that understanding. It's wild to think I have that understanding with a group of 994 ,000 people.

36:21But that's what we've been able to cultivate on the platform. And so it's really helped us in the sense of, you know, if me and the design team are going back and forth between how we should position straps on a shoe, I'll make a quick video, show the two options. We go to the comments and we can almost always get a very clear directive of, hey, style option A is way more popular. Or sometimes we'll notice, you know, style A is resonating really well with customers of this demographic. Style B is resonating well here. So maybe we make both in different color. I mean, there's so much data to be derived and it's all happening in real time.

36:56I mean, it's unbelievable the amount of feedback we're able to get in 24 hours. So it's really mitigated our product liability. Every time we make a new product, we're able to feel so much more confident in it because we already know several thousand people have endorsed it and are interested in it and now have also been waiting for six months to a year to buy it because they they got the sneak peek. It's already mentally in their head is something that they want. And so what this has created is a really awesome cash flow model where we're able to run, you know, I forget the word, but a negative isn't a negative cash cycle or something where whenever we put out product on drop days.

37:3170 % of the time we sell out of all the product in under 24 hours, which is really amazing. Yeah. Like whenever they're sold, they're kind of recommitting to buying it. So yeah, it's a super interesting insight. I think one of the reasons why Passion House has been commercially so successful is this unique business model. So if you look at the traditional business model of selling shoes, it hasn't changed in decades. You just buy shoes, you wear them. And after a couple of months when they're done, you buy a new pair. You already mentioned that you have this razor blade model. And I've even seen like super fans, so to call them, that have similar collections that you have in your background with like multiple flats and several interchangeable heel kits.

38:09So can you tell us more about the uniqueness of your business model? Sure, absolutely. And to your point, it really is a completely new way of selling shoes. In the past, footwear models have really been built on. We're going to sell them multiple full pairs of shoes. What's challenging about that is, number one, it's a higher price point for the consumer. It can tend to be more wasteful in a lot of ways. And three, it becomes much more risky from a trend perspective. So I think the customer feels very constrained with what trends they can buy into. For instance, you know, the example I love to give is like anytime Taylor Swift does anything, right?

38:46So, you know, she, when she released her Reputation album, obviously Snake Skin was super in because the whole theme of the album was snakes, right? You can never really predict what these micro trends are going to be. But if I'm a consumer, I'm thinking, gosh, do I want to go buy a$250 snakeskin boot for this moment in time, especially in today's day and age with social media? Snakeskin will be in for 40 days and then it's out again. And it's like, great, I just spent$250 for a 40-day period in which I'll maybe wear that boot twice. Right. So it's much more high stakes to compete in such a quick trend environment as far as which pieces you're going to invest in to feel like you're participating in that trend, but not completely bank robbing yourself.

39:28Right. What our model lets them do is play around with trend and different styles and different looks in a much less risky environment of, you know, they've got their base shoe. A lot of our shoes are very classic silhouettes that never go out of styles. Let's say a basic black boot or a basic black sandal that they'll buy into. But then when there's the trend of snakeskin, they can purchase the heel kit accessory for$30 to$50, swap that onto the shoe for the 40 days that it's relevant. But then if it goes out of style, they don't have to throw the whole shoe away. They don't have to completely, you know, ditch that style entirely.

40:02They can just remove that snakeskin heel and swap on one that's Bratzummer green for as long as that's relevant. You know what I mean? So it's really letting customers, kind of the way I like to think about it is obviously, you know, fast fashion is the trend right now because of how quickly trends are moving in the social media landscape. We let them have a taste of the fast fashion fun without nearly as much damage to the environment or to their wallet. So it's giving them that, but in a more sustainable and functional way that's much lower risk to pretty much every party involved. So it's a win-win-win across the board for the company, the customer, and I would say for the environment as well.

40:39Do you have like a funny story of one of your super fans that has like this crazy collection? Oh my gosh, yeah. There's quite a few that have huge collections. I actually, we had a customer. I was pulling our report at the end of last year for, you know, the top customers. And the number one name was a name I hadn't seen before. And we're still a small enough brand where we pretty much are on a first name basis with our biggest 20 customers, right? And so I was surprised. I was like, this gal has come out of nowhere. Like, I haven't heard of her before. And I found that she had found the brand in, I want to say, March of 2024.

41:11And by the end of 2024, she had spent over$20 ,000 on our shoes. She was collecting everything that we had. And so I sent her an email. I was like, I would love to meet you. Like, clearly you are really interested in our product. And I would love to just learn more about who you are, what you love about the shoes, so that we can create more super fans like you. And she was so sweet. We hopped on a Zoom and she took the Zoom from her passion room. So I was in my passion room. For those of you on video, you see I've got heel kits behind me. There's a whole other wall over here. She was in a room that looked a lot like mud.

41:45Like she had hundreds of heel kits on the wall. She'd built custom shelving, the whole thing. And it was just so surreal for me to think, wow, we have built something that women are this excited about. They are building their own collections. They're dedicating not just closet space, but in some cases, entire rooms to be their passion room. And I think it's just so unique to have created a brand and product that drives that kind of loyalty and passion. Yeah, it would be really fun if in the future this becomes like a real collectible. Like once you sell your company and then it's like, oh, I was like actually buying the first ones when it came to market.

42:18So, yeah, I love that. Well, and that's something we've actually started to lean into as well is pretty much every season we have our limited edition items where, you know, they're not going to be restocked. It's the style of the season. And again, it's in trend at that moment in time. And so we make it, we bring it out. We make the 500 to 1 ,000 that we make. And if you're a customer that got one, fantastic. So we're actually already seeing a secondary market for the shoes, which is really cool. Yeah. A bunch of our customers made a passion BST, which is buy, sell, trade group on Facebook. We did not instigate it.

42:52It's actually funny because no one on my team is an admin. And sometimes they have questions for us and we can't post freely. someone else has to approve our responses. But I think there's over a thousand people in it now and they post all these listings. And it's been really funny to see over time how the aftermarket value has changed. You know, now there's some heels that were limited two years ago. They're getting resold for more than what we sold them for, which is really cool to see. So it's becoming a bit of a collector's item every season, which is a really fun aspect to have here too. I love that but at the same time i just hope that like these stupid resellers are not gonna buy like immediately like 100 pieces and from and making sure no one else can buy it and then selling it immediately i hope not we have not seen that yet so far it's all been fair play and it's you know customers that buy it they wear it for two years and they're ready to move on to the next thing but yeah we'll have to see if that becomes an issue we'll have to come up with some kind of code where you can't buy more than you know three units of the same thing at a time or something but that'll be one of those good problems to have, right?

43:55That's a good problem to have. You recently launched a partnership with Emmy Combs, like a very large influencer. Can you tell us more about that partnership? And also, is that something that you want to do with other celebrities and creators in the future as well? Absolutely. So Emmy Combs was such a dream come true to work with for us. I ever since starting the company have wanted to do guest designers. I think it's such a fun thing to do. It's a really cool way to expand the brand mission. And I really wanted particularly to partner with really strong, powerful, empowered women, because that's very much what our brand is about.

44:28Again, we're all about, you know, letting women live the life that they want in comfort and style. And there's something very empowering about that. Not to mention, it's kind of the it's kind of the anti high heel in a lot of ways. And a lot of what a lot of the narrative around high heels is a little archaic, let's say. So anyway, we really want to work with incredible women that can come in and bring their own style and voice to the brand. Emmy could not have been a more natural first partnership for us because she was a genuine passion customer. I want to say she got her first pair of shoes about two years ago.

44:57For those that aren't familiar with Emmy, she is a beauty and fashion creator that has over 20 million followers across platforms. And some unique things about her are she, well, for one has alopecia. So her signature look is always incredible. She's such a beautiful woman. But then she also has arthritis, specifically in her feet. And so for a really long time, she was actually unable to wear heels because of the discomfort that it caused her. A couple of years ago, I want to say, I think she said she saw one of our ads and thought, wow, this might be amazing for my arthritis. I can wear heels when I get to an event, when I'm taking pictures, and then I can go down to flats if my arthritis starts to flare up.

45:34And so she bought a pair of our shoes and not only found that turning them to flats did help, But actually our unique cushion profile because of the midsole that we're using provided relief for her arthritis even as a high heel, which was not a benefit that we expected. But we have now learned and proven that the shoes actually are providing relief to women with chronic arthritis, which is really exciting, as well as other joint issues. But anyway, because of that, we became the only heel she could wear. I mean, she said that in our promotional video. Passions are the only high heels she will buy.

46:05And so she started building out her own collection, obviously reached out to us and we started working together in a more informal sense, but she has quite a few pairs of our shoes now. And so back in 2024, we were thinking, okay, we're ready. We've built up the brand enough. We had about, I want to say 800 ,000 followers on Instagram for the brand at the time. And so we thought, you know, this is the perfect time to really try to bring in that first guest designer. Emmy was the first person we thought of immediately. We're like, you know, here's a woman that resonates with everything about our mission.

46:35She understands our product. She's a genuine lover of passion and the brand. And so we reached out to her and it was the most easy partnership. She just immediately was like, yes, I love this. Let's do it. She'd actually said she'd had on her vision board wanting to do a more formal collaboration with us. So it was very mutually aligned. So we dived right in and she made a beautiful collection, got a signature Emmy shoe, a line of accessories. It went live in September. We got our first New York Times billboard appearance out of it. I mean, it was such a crazy and fun campaign and it resonated really well with our customers.

47:11We had a fantastic sales day and are continuing to see great sales on the line now. So it was a wonderful first partnership and definitely something we want to explore more in the future. We really look forward to bringing in different perspectives into the brand. So which celebrity or creators on your fishing board? Like what is your dream collaboration? Oh, gosh. Well, if anyone here follows me on TikTok, they know I'm a big Swifty. I think the dream collaboration would be Taylor Swift. Actually, because, you know, I really credit Taylor Swift's brand with a lot of my success on TikTok. Because one of my first series that went really viral was during the Ares tour.

47:47I was going to go to the Ares tour, of course. And so I decided to bedazzle a set of heel kits to match every single Taylor Swift era. And so I did a video for every era bedazzling these shoes just by hand. It's not something we're selling because we don't have a formal relationship and I would never steal another woman's type B. But it was just a really fun, creative project for me as a genuine fan of Taylor to work on these heels. And so made all these heel kits. The videos got several million views. I mean, it became a huge following and I think represented about a 150 ,000 increase to my followers just from following along with that series alone.

48:24And it really does fit so well into what we do with customization, with trends. You know, she moves through these eras and different followers of hers identify with her different eras in different ways. And so I would love nothing more than to bring Taylor in to formally guest design a ERA's heel kit collection and do a specialty line, I think would be really, really cool. Well, let's manifest it, you know? We're manifesting. It's the dream. She's, of course, like the hardest celebrity to get for a collab. But I figure if we talk about it enough, maybe it'll land on her desk someday. So what is next for passion and what are you most excited about?

49:01So what's next, you know, it's always interesting because it's always a mix of what we want to do and then what we have to do, especially in the macro climate of the world today for our industry. But what I get most excited about is kind of going back to that initial strategy. I've hinted at it a few times in this conversation, but from day one, I've really wanted us to have a physical in-store presence. Of course, we've grown the brand entirely online, mostly out of necessity. It kind of became that way in the pandemic and then it's been working and so we keep doing it. But something I appreciate is that the footwear industry is very unique in the sense that the fit for shoes is really specific.

49:38And so footwear is the slowest moving fashion category to really transferring to a fully D to C model. About 60 percent of female consumers still will not buy a shoe online. They want to go in store and try it on first. So I know we're leaving a lot of money on the table, especially because they feel that way about normal shoes. Our shoes you have to learn to use. They feel a little different. And so I think having that in-store try-on and immersive educational experience will make a big difference for us. And I get very excited thinking about reinventing the way shoe shopping is done. You know, I think no one's really done anything different with a shoe store in years.

50:15We all know, you know, you walk in, they've got the sample shoe on the top of the rack and then stacks of shoes underneath. And that's pretty much it. It's not very exciting. It's not very one-to-one. I think we have a really unique opportunity to basically create the Build-A-Bear of shoes. I was literally about to say kind of the Build-A-Bear model. Yeah, I love that. Exactly. It would be so fun, especially because so many of our customers already say, you know, the creativity associated with customization and the mix and match and playing around with the shoes, it kind of brings out their inner child in a way.

50:45A lot of our customers say it reminds them of Polly Pockets. It's like making a Polly Pocket shoe. It's so fun. It's like a candy store. It's interactive. And so I think we could really create a very unique floor experience where the customer comes in and leaves same day with a fully custom suite of products. It wouldn't even just be one shoe, but with all the mix and match components, they'd leave with four or five, six shoes from a value perspective. And no one has ever executed that before. So I get very excited about what our eventual in-store experience will look like. I love that. Then the last question, what would be your number one piece of advice for entrepreneurs who want to start creating content in the same way that you have?

51:22Oh my goodness. On the content side, I would say this is so cliche, but really just do not overthink it and be yourself. I think the biggest mistake I see with entrepreneurs is we feel so much pressure, especially professionally, to be perfect all the time, to only share the wins, to not talk about the bad stuff that's going on, and also to be living life very filtered and in HD. I talk to founders like, oh, if I'm going to film TikTok, do I have to go buy a super expensive camera so that I've got 1080p HD quality? What's been really interesting for us because I've tested a lot of stuff, super high quality content actually doesn't perform very well anymore.

51:58My whole theory is I think today's, you know, zillennial consumer really has grown up in a ad environment. We've been bombarded with ads on social media for over a decade. We have ad fatigue. We're tired of it. I don't know about you, but I think of my own scrolling behavior. If I'm scrolling TikTok and I see hashtag ad or hashtag sponsored, I immediately skip. If I'm scrolling TikTok and I see a video that's clearly shot super HD, I immediately assume it's an ad and I skip. What really resonates is just be a person. Like film on your phone. You don't need a full face of makeup. People just want to understand what's going on in your business.

52:36They want to learn. They want to feel like they're in a community with you. The best analogy I have for this is I always tell people when you're scrolling TikTok, are you out at a party with your friends or are you home alone on the couch in the dark? You're probably home alone on the couch in the dark. The content in that moment is meeting the need for connection and entertainment. And that's what people want. And no one feels connected to a super scripted HD advertisement. Right. In that moment, you are their friend. And so really just get on there and be yourself. I know that sounds so cliche, but when you think of the psychology of it, no one wants to be watching an advertisement for five minutes.

53:12They want to be having a conversation with their friend about their day and the realities of what that looks like. And so if you can bring that to the table, authenticity is what really resonates now. As even for written content, the same, like I create content on LinkedIn. And sometimes I spend like two, three hours drafting the perfect LinkedIn post and it doesn't do anything. And then sometimes I just spend five minutes like full of grammar mistakes, but I don't care. I just publish it and then all of a sudden it works really well. So definitely resonate with that. To end, where can people find you?

53:41You can find me and the brand. For the brand, it's at Passion, P-A-S-H-I-O-N, footwear, on Instagram or TikTok. For me, it's at Haley, H-A-L-E-Y, underscore Pavone, P-A-V-O-N-E, also on Instagram or TikTok. Or of course, you can shop convertible heels at passionfootwear.com. Haley, thank you so much for being on the show. Of course. Thank you for having me. Thank you for listening to the Hot Start VC podcast. If you enjoyed this episode, make sure to subscribe and leave a rating or review. It really helps us grow. You can also subscribe to our newsletter at hotstart.vc for more breakdowns on how celebrities and creators build billion dollar brands.

54:18Thanks again for tuning in and we will see you in the next episode.

From the publisher

When Haley Pavone's foot was impaled by a stiletto heel at a college sorority formal, she didn't just nurse her wound, she invented an entirely new category in women's footwear. Now, as founder and CEO of Pashion, she's built the world's first fully convertible high heel protected by utility patents in 30 countries. But here's the twist: Haley never set out to be a content creator. She accidentally went viral on TikTok while trying to understand influencer marketing, woke up to 250,000 followers overnight, and turned content into Pashion's biggest growth engine, driving 95% organic customer acquisition and recently hitting her first $1 million revenue month.

In this episode, you'll discover:

The exact moment a stiletto impalement at a sorority formal sparked the idea for a revolutionary footwear category

How Haley went from 2,000 to 250,000 TikTok followers in under 24 hours—completely by accident while testing influencer strategies

Why she walked away from a deal with Kevin O'Leary on Shark Tank and how the show still catapulted the business 450% in one year

The trunk show AB test that revealed a 100% try-on to purchase ratio when Haley personally demonstrated the product, and changed her entire go-to-market strategy

How she spends only 2% of revenue on marketing while driving over 10 million free website visitors through organic content

Why 97% of her followers are her exact target customer (and how that's different from traditional celebrity-founded brands)

The radical transparency strategy that turned her community into an R&D engine—helping design products a year before launch and eliminating inventory risk

How one customer spent over $20,000 in nine months and built an entire "Pashion room" dedicated to her heel collection

Why she's building the "Build-A-Bear of shoes" and reimagining what physical retail could look like for footwear

The Emmy Combs collaboration that landed Pashion its first New York Times billboard—and why partnering with genuine customers beats traditional influencer deals

Her unfiltered take on why super HD content fails and authenticity wins: "No one wants to watch an advertisement for five minutes—they want a conversation with their friend"

From spending 18 months and 10 prototype rounds to create patented injection-molded heels, to accidentally becoming an influencer with nearly 1 million followers, Haley shares the unglamorous reality of building a venture-backed hardware company in one of the most traditional industries. Whether you're interested in product innovation, community-driven growth, or turning content into your company's superpower, this conversation reveals what it really takes to disrupt an industry that hasn't changed in decades.

Chapters:

Chapters

00:00:00 Introduction: The Accidental Influencer
00:02:11 The Founding Story: From Sorority Formal to Startup
00:06:59 What is Pashion: Revolutionary Convertible Heel Technology
00:09:32 From Prototype to Product: 18 Months of Development
00:11:01 Shark Tank: The Pandemic Pivot and National TV Exposure
00:13:32 The Shark Tank Effect: 450% Growth Overnight
00:14:59 Discovering the Content-First Strategy
00:18:00 Going Viral: The TikTok Explosion
00:20:03 Building in Public: Radical Transparency as Strategy
00:22:06 The Community as R&D Engine
00:22:58 Why the Content Resonates: Authenticity Over Production
00:31:47 The Million Dollar Month Milestone
00:38:09 The Razor Blade Business Model Revolution
00:40:44 Super Fans and the Secondary Market
00:44:06 The Emmy Combs Collaboration
00:47:30 Dream Collaboration: Taylor Swift and the Eras Tour
00:49:01 The Future: Building the Build-A-Bear of Shoes
00:51:22 Advice for Entrepreneurs: Be Yourself, Not an Ad

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Scott van den Berg

LinkedIn: https://www.linkedin.com/in/scott-van-den-berg-22b534150/

Instagram: https://www.instagram.com/scottvandenberg_/

TikTok: https://www.tiktok.com/@scottvandenberg_

YouTube: https://www.youtube.com/@scottvandenbergvc

Haley Pavone

Pashion Footwear: https://pashionfootwear.com/

Instagram: https://www.instagram.com/pashionfootwear/

TikTok: https://www.tiktok.com/@haley_pavone

HotStart VC is a fund that exclusively invests in brands founded by celebrities and creators. We're the go-to platform for celebrities and creators launching brands, providing capital, strategic support, and the infrastructure to scale.

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