In short
The Jasmine Star Show: Episode Summary
Episode Title
Inside our 8-Step Sales Framework for Consistent $10K Months
Podcast Overview The Jasmine Star Show is a business-focused podcast hosted by Jasmine Star, a law school dropout turned successful photographer and business strategist. The podcast provides practical advice, inspiration, and strategies for turning passion into profit.
Episode Overview In this episode, Jasmine shares an 8-step sales framework that significantly improved her team's close rate from 20% to 60%. The discussion revolves around understanding customer desire, avoiding common sales mistakes, and applying this framework across various offers.
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Key Concepts and Takeaways
Why Understanding Customer Desire is Crucial
- Understanding deep customer desires transforms the sales process.
- Customers buy results rather than the offer itself.
Childhood Sales Lesson
- Jasmine shares a personal story from her childhood, observing kids selling chiclets at the border, which taught her about effective sales techniques.
- Successful salespeople create a "hook" or pitch that resonates with potential buyers.
8-Step Sales Framework
Jasmine breaks down the framework into actionable steps
- Isolate Their Desire
- Focus on what customers truly want beyond the surface (e.g., emotional or life changes).
- Isolate the Challenge
- Listen to customer struggles to understand their pain points.
- Ask What They've Tried in the Past
- Inquire about previous experiences with other offers to gain context.
- What Didn’t Work About It
- Understand the failures to guide the sales process effectively.
- What Do They Really Want?
- Encourage customers to articulate their deeper desires.
- Why Now?
- Prompt customers to express urgency and commit to making a change.
- Explain Why Your Offer Works
- Frame the offer in terms of how it meets the customer's needs and desires.
- Explain How the Offer Overcomes Their Challenges
- Detail how the offer presents solutions to the challenges identified.
- Make the Offer
- Clearly present the offer, pricing, and then pause for customer response.
Importance of Listening
- Active listening is emphasized throughout the sales framework, ensuring customers feel heard and understood.
Closing Stats and Success
- The framework has yielded over $1 million in sales within four months across various offers, demonstrating its effectiveness.
Additional Resources Jasmine encourages listeners to check out related podcast episodes for deeper insights into sales strategies and business success.
Call to Action Listeners are invited to engage with Jasmine on social media, particularly through Instagram, and to join her free live class on money beliefs that drive success.
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Conclusion The episode effectively combines personal anecdotes with actionable sales strategies, making it a valuable resource for entrepreneurs looking to enhance their sales approach. The emphasis on understanding customer desires and challenges paves the way for building authentic connections and driving sales without feeling 'sleazy.'
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00If you've been feeling stuck in your business and wondering if you're the reason it's not growing faster, I have something for you. I'm hosting a free, no-pitch, live class called Three Money Beliefs That Made Me Millions. And I'm sharing the exact mindset shifts that helped me go from million-dollar years to million-dollar months. This isn't fluff. It is a surprising strategy that changed everything for me, and I want to share it with you. Like I said, no pitch, no fluff, just you and me talking about how we shift our beliefs around money to make you millions. Save your seat now at jasminestar.com forward slash millions.
0:32I can't wait to see you there. When you understand what somebody wants, like deep down, it'll ground the way that you serve that customer and it's going to give you clear steps on how your offer is going to show up and serve them differently or better. Do you want more sales? What about learning how to increase your conversion to like 50, 60, 70 % like I have learned to do? Better yet, let's talk about a proven framework that you can apply to any offer. Even if you yourself aren't selling them, Maybe you're working with the sales team. That is what we're going to be doing here today. Welcome to the Jasmine Starr Show, where I empower seven-figure entrepreneurs to scale their business to eight figures.
1:12And today, we are going to be focusing on increasing your sales conversions. Let's do this strategically. I am going to be sharing a framework that we have been able to develop. So in order for us to talk about how great this thing is and the work that would be required, let's go back to July 2025. I want to be very clear here. At this point, the team and I have zero, zilch, nada. We have no sales experience, okay? So this is literally taking nothing and turning it into something. But I wanna back up a little bit and talk about my first experience with sales. So when I was four years old, my dad took myself and my twin sister to Mexico.
1:52We would go to Mexico twice a month, Baja California, specifically Ensenada. And there was an orphanage and my dad would go with the church and build this orphanage every other week. So my sister and I, starting at four years old, would go with my dad and we would play with the kids there at the orphanage. But the ride home, we'd be sitting at the border for hours. Like every single Sunday, we would be sitting at the Mexican-American border for like three or four hours. And while you're sitting at the border, there's a bunch of people selling anything and everything from blankets like covijas to churros, okay?
2:25And there's also a bunch of kids selling things. Now, they would be selling anything from friendship bracelets to cheeklets, these small little tiny packs of gum. And you would think, how are all of these kids selling the same thing? Like, who's actually buying? And growing up, I would notice every other week being there that the kids who were selling the most, you just saw them, they'd be going from car to car. They'd be the one exchanging their pesos and dollars for what it is they were selling. and even as a kid, I didn't get it until I started noticing that the most effective kids, they had a shtick.
2:59They had a way of talking. Some kids would even stand at the border and they would sing and they would have like these wooden kind of like, just like thick sticks and they'd kind of build out like a baseline and then they'd sing about like the chicle, the gum that they were selling and I was like, wow. But those kids got attention. Sometimes kids would go up to the driver's side, ask the driver to put down the window and then they'd come in unbeknownst to me, but these kids had a hook, like a sales hook, like something, it could be anything from, hey, struggling with bad breath to like, you're sitting here and you're bored.
3:31Why not have some gum? They came in with like a pitch. So what I started learning as a kid at a very young age is despite a bunch of other kids selling the same thing, the kids who sold the most had a way to sell it, had a methodology of selling it. And every other week I'd see them selling it the same way. Now into adulthood, I can clearly say those kids had it right. So while I might not be a kid at the border selling chiclets, churros or covijas, welcome to the Jasmine Starr Show because we are going to talk about an eight-step framework on increasing your sales conversions. So what we did is we started learning.
4:05We just jumped in. Yes, we paid for a consultant to come in and teach us how to framework our sales. But the truth of the matter is, and this is what they told us in the beginning, you are not going to learn how to do sales until you are doing sales. So we could study and we could prep, but the best way was simply to get the reps in. So that is what we did. We started with a ton of sales calls. Now, if you've been watching the show for a while, you will know that this was behind the scenes. It was beta. Nobody really knew about it. It was to a small, tiny wait list. And so what we were doing is every time we had a call, we would go back and we would take copious notes.
4:37What worked? What didn't work? What do we need to tweak? How do we make it better? And soon enough, after about three weeks of consistent sales calls. Myself and a teammate would do sales calls every single day, five or six days a week, all day. And we got our approach dialed down so that we were taking our sales calls and we were improving our close rate, which how many people bought from like 20 % to 40 % to 50 % to 60%. And we're like, okay. We became so confident that we were able to navigate a sales process that we then created a team and we said, hey team, use this framework. We know this framework works for this particular offer.
5:16So that's what I'm going to be sharing with you today. Why? I want you using this framework. I don't care if you are selling hot dogs. I don't care if you're selling wedding photography. I don't care if you're selling an item at a boutique. These sales processes work for anything that you are selling. So this exact framework has helped us sell over a million dollars in less than four months on two offers. A mastermind for seven-figure founders scaling to eight, as well as an offer called the consistent 10K. So we know it works. Let's dive in with step number one. Step number one is to isolate their desire.
5:50If you're selling something, if you're selling a hot dog, a wedding photography, or a t-shirt at a boutique, somebody's coming in. They have a desire for what it is you are selling. But the key here is to listen to what they want. and people buy a result, right? The result might be a wedding album. The result might be 10 pounds lost. The result might be, hey, I'm coming into your mastermind because I wanna build an eight figure business. The result might be like, hey, I'm joining your program because I want to build a business that gets 10K months consistently. They are buying out of a result, right?
6:23They're coming in with a desire, but what they want to buy is not something to do. They don't wanna buy friction. They want a result. But oftentimes somebody might come in to the consistent 10K and say, I want to make$10 ,000 a month. Great. That's what you want. But sometimes what people really want is beyond just money. Money in itself is powerful, but what does the money represent? When you listen to what they really desire, like maybe they want to retire a spouse. Maybe they want to take their family on vacations. Maybe they want to buy their first rental property. Maybe they want to write a book.
6:58The money is just a means to get what they really want. So when you understand what somebody wants, like deep down, it'll ground the way that you serve that customer and it's gonna give you clear steps on how your offer is going to show up and serve them differently or better. Now let's get into step two and that's to isolate the challenge. Here again, the main key is we have to listen. Oftentimes, people will say what they're struggling with and they will say like, the easy ones I'm struggling with, I just don't have enough time or I just don't concentrate enough. But like, really listen, what is their struggle?
7:36I want them to talk. Now, I did the same thing when I was a wedding photographer and people came in wanting to book me. I would let them do most of the talking in the meeting because there is a difference of somebody vocalizing what it is they want versus just thinking. And that difference really helps the sales process. So most of the time, people who are coming in for a sales call, they know what they struggle with, but this is the first time they've actually said it out loud. A lot of times what I think would do like early in the sales calls, I would do most of the talking. No way. I want this person to do most of the talking because what we're going to do is I'm going to carefully listen to what do they desire like deep down?
8:13What do they struggle with? Once I hear that, then I repeat it back. I will say, so what I hear is, this is what I heard you want, and this is what I heard that's getting in the way of what you want. Do I understand that correctly? Most of the time they say yes. Now that leads us to step number three of eight. Ask, hey, what have you tried in the past? Or if I was a service provider, like when I was a wedding photographer, I was like, so tell me, what other photographers are you meeting with? Or who are the photographers? What other photographers? Who are the photographers? I don't know the correct grammar, but tell me who else you met with.
8:43And why I was asking that was because I wanted to know what other styles they were interested in. And when they were meeting with other photographers who charged a lot more than I did, then I felt very confident proffering my prices. If they met with other photographers who had much lower prices, I immediately knew, ooh, I'm going to be an outlier and it's probably not as strong of a lead. But I'm simply going to ask, what have you tried in the past? And this is why you ask. You want context. You want to know what has worked, what has not worked, what was missing. You want to figure out how much you have to unpack because here's why.
9:18If somebody, let's say I was selling a toothbrush and somebody said, you know, Jasmine, I already bought a toothbrush and I still got cavities. Okay, there is a belief that I have to unpack in order for me to sell the toothbrush as their solution. If I am selling a coaching program, getting people business results at 10K months, they will likely come to me and say, oh, I've tried this before and it didn't work. And I'm listening, like, what beliefs do I have to unpack? So a belief is just a thought that somebody thinks again and again and again. Now, the more times they think that thought, it becomes a belief.
9:52So if somebody comes in and I'm having a sales call and their belief is, I can't lose 10 pounds, I can't start a successful business, I can't find the right wedding photographer, I'm listening because I'm like, ooh, I need to change their beliefs if I'm ever going to get them into a sale. Now, what I am trying to do is to say, what other context can I add here? What do I need to unpack? And how quickly can I rebuild a new belief in them? Sales is getting somebody to believe that this option is new, different, and they themselves will show up in new and different ways. The key here again, listen.
10:30All three of the first points that I'm doing in any sort of sales mechanism is listen, listen, listen. Step four, you ask, what didn't work about it? What about meeting with those other photographers? What about that other weight loss program? What about that business program? What about that course that you took? What didn't work about it? Now, this helps me identify what they want by what they didn't get. So in sales, a lot of times you will be selling a highly sophisticated product or service, but people don't know what it is they want. They just know what they don't want, right? So if they're going to a gym, they're like, oh, I tried CrossFit and I can't stand it.
11:08Okay, great. We know what didn't work. So we're going to start positioning the offer to make sure that like, okay, we're going to start creating differences between our offer and CrossFit. Oh, I met with this photographer and they were just too quiet for me. So what am I hearing? I can position my offer as stepping into. So this person might not say, I want an outgoing photographer, but they might say, I don't want a photographer who's too quiet. So what we're asking is what didn't work in the past so that I'm carefully listening and saying, this will help me understand if my offer is in alignment to what they want and what their expectations are.
11:40If so, I'm gonna hone in that point. Am I saying it right there and then? No. Why? I'm just listening. That leads us to step number five. Then I ask myself, what do they really want? So they'll say, and let's go back and let's have a little bit of a recap. Step number one, their desire. Step number two, isolate the challenge. Step number three, ask, what have you tried in the past? Step number four, what didn't work about it? Then I'm going to ask again, hey, but what do you really want? And so oftentimes when I was a wedding photographer, people would come in and they would say, well, I'm here for wedding photography.
12:21And I knew they were not there for wedding photography. That's the result they wanted. What were they really there for? They were really there to see. and for different brides, it was different things. I want somebody who's gonna make me feel comfortable. I'm self-conscious. I want somebody who can really navigate a frictional family dynamic. I am somebody who's recently lost a lot of weight and I'm so self-conscious. Or I'm a bride and I'm really looking for a photographer who will do a lot of retouching because my skin is bad. What am I doing? I'm really getting to the root of why somebody wants something.
12:52When we started selling consistent 10K, I was asking again, yes, but what do you really want? It's not just about the 10K. Oftentimes, I would hear people say, oh, well, I really want my kids to go to private school. Okay, got it. I really want to pay for my mom to have a caretaker. Okay, so I am listening to what they really want. Because right now, by this point, we've isolated their desire, we have isolated their challenge, we have asked what they tried in the past, we asked what didn't work, and they have laid out all in their own words. Because remember, right now, we're doing way more listening than we are talking in any sort of sales process.
13:30We have invited them to dream about their future using their own words, which is why less is more. Then I'm going to ask, once I know, hey, what is that that you really want? You want to put your mom and have her, have like a private caretaker, great. So what would you need to know to get what you want, right? So if you want your mom with a private caretaker, if you want to retire your spouse, If you want to take your family on a three-week cruise in the south of France, amazing. But what do you need to know or what do you need to have in order for you to get that? The key is to listen. Because yes, they came in for a program called the Consistent 10K and they can easily say, well, what I would need to have is$10 ,000.
14:13Is it though? Because other programs have promised them the same thing. What do they need to know? They need to know oftentimes that they can do it. They need to know that this is going to be different. But I can't say that as a salesperson until I hear what is it that they want. So three main things. When I'm asking these questions, I am number one, I'm holding space to let them know it's okay. Say what it is you want. Number two, I'm also holding space for their doubt. People come into sales calls. If you've ever sold a weight loss program, if you ever sold orthodontics, if you have ever sold therapy, they will tell you they don't believe, but they're there, which means that's half the battle.
14:51And the third thing is I am listening because I'm trying to determine, is this offer right for them? I know that there's different schools of thought that like you could sell anybody anything at any time. I get it. I am not that person. I'm actually very honest. I'll tell people, hey, the structure of your business isn't really ready for this, or I don't know if this is an alignment, or this is going to be too much of a departure for you to make this level of commitment right now. All I'm doing right now is understanding what do you really want and what do you need to know or have in order to get the result that you want.
15:21Step number six of eight, I ask, why are you willing to do it right now? Here again, I'm asking questions so I can listen. I'd like to think of this in my mind as I want them to draw a line in the sand, right? There is a good chance that this is like when we are talking about the consistency, this is a very good chance. This is not the first business program that somebody has done. Like the vast majority of people have done something in the past. So why are you going to make a different decision now if given the opportunity? I want them to use their own words. Why now is a time for change. I want them to self-identify.
15:58I want them to use their words to tell me why they're going to be committed to this program. I want them to say, who are they now? And then who do they want to be? Every time I have asked this question, I'm like, hey, so tell me, why are you interested in this right now? I will tell you, they want to self-select to be a future version of who they are not right now. They want to self-select and be a future version of who they are not right now. I am telling you, when I sold insurance for Farmers Insurance as a telecommunications specialist in high school, when I was a waitress, when I was a photographer, when I was a course creator, people are looking at a future version of themselves.
16:42like a future version of a bride. She's buying something and she's not a bride. The person who is placing an order for shrimp scampi as a waitress, they are imagining themselves with an empty plate of shrimp scampi. They're projecting who they want to be in this sales process. So here I want them to self-identify. And I'm telling you right now, when I ask this question, like, why now? Why is this program a big deal for you? Three main things. I don't want to live my life in regret. I don't want to say I didn't try. Second, Jasmine, I don't want to be in the same place next year. And the third thing, Jasmine, I'm tired of being afraid.
17:22I'm tired of not letting myself try. The line in the sand is just an opportunity for people to say, I want to be a different person. And so all I want to do is keep my lips shut and let them hear themselves who they want to be. So at this point in time, we just finished step number six of this sales process and our sales framework. And this is where the energy is gonna change. Why? Because right now, what do we know as a sales team? Number one, we know their desire. Number two, we know their challenge. Number three, we know what they tried in the past. Number four, we know what didn't work in the past.
17:57Number five, we know what they really, really want. And number six, we now know now is the time. Great. The vast majority of the time, I'm talking more than 50%, 60 % of the call, they have been doing the talking. They have used their own words. They know their truth. They said they're ready. They know what they want. Awesome. Now let's get into step number seven. This is my opportunity or a sales team opportunity. This is your opportunity to talk about why your offer works. And guess what? This is framed in their best interest. This is not like buy my cup because my cup's amazing. No, I'm going to frame why buying this cup is in their best interest.
18:35Why? I have all the information about what they want, what they've tried in the past, what hasn't worked, what they desire, where the gap in the market is. Okay. So I want to be very clear that we call this area of our sales call a discovery. I want to discover who you are. I want to discover if this works. And if in the process of discovery, it's not alignment, I've told myself and I've told the team, we are not selling people who are not ready for the program here at the end. Do I know it's going to have an effect on my bottom dollar? Abso-freaking-lutely. But guess what? I'm not in the business of taking people's money.
19:05I'm in the business of transformation. I'm in the business of results. My offer gets better the more people that get results. If I don't think that a person is ready to make the commitment for a result, we're not making that offer. Now, to each their own, but this is the decision that we've made in-house for the team. So we only want the right people. I have literally told people on calls, like, listen, this is a clarity call. It's not a sales call. If you don't, if this is not a heck yes or a heck no, I didn't do my job. I am okay if this is a heck no. In fact, I'm so thankful for that. But ideally, I want this to be a win for you.
19:36Why? I don't want somebody completing it. I want to get results and I want to talk about future success stories. So I'm explaining the offer in step number seven right here. But I am explaining the offer in terms of the words that they used, what they want, what their challenges are. And I'm telling you, this is how this offer is different than anything that you have tried in the past. And we want a way for them to see what they want, their desire. We want them to see that they can get what they have not gotten in other offers. And number three, we want to see a future version of themselves. And that leads us to the final step.
20:08Step number eight, explain how the offer overcomes their challenges. So step number seven was really getting into their mind and explain why it works. But what people want is, but why will this work for me? And it's at this point in time because you spend all this time listening to what they've tried in the past, who they've spoken to in the past, what they've done or not done in the past. We are focused here on how it overcomes their challenges by getting different results. We explain to people that this is not a course that you've done on your own or anything like you've tried before. We also explain, you've probably tried other memberships or things of that nature.
20:47That's not what this is. We have tried, we understand that people feel like they're on a content treadmill. What are we doing here at this point? Which is the same thing I want you to do in your point. You want to frame what other people have done in the past and create your offer in stark opposition of what it is, focused on the results. The offer is speaking to what they said they wanted. Friends, that is the whole kinkaboodle. Step nine is the final, but it's just to make the offer. And I make it very clear. If we understand why this offer works, we understand why this offer overcomes challenges, then the last thing is to say, this is the offer.
21:23We lay out the offer, we lay out the price, and then we shut up. And we just sit in silence until they're ready to speak. Why? We held a mirror to their desire. We highlighted challenges. We made an offer that was completely different. Now it's up to you. That framework has empowered the team to be closing over 45 % consistently. The people who are the strongest and been on the team, the sales team, the longest are hitting closer to 55%. That's pretty incredible. And this is why us know, we actually keep track of how many people we don't give offers to. I take deep pride in that. And so that's what I want you to do.
22:03I want you to look at somebody and say, you know what? This is not in alignment for me. Or you know what? It's probably not in alignment for you. That sales framework is empowering you. It's building trust with other people. And I want to recap before we close. Number one, you're isolating your desire. Number two, you're isolating their challenge. Number three, you're highlighting what they've tried in the past. Number four, you're going to highlight what didn't work in the past. Then you're going to ask, hey, what do you really want? Then you're going to ask, why is now the right time? You're going to explain why the offer works.
22:35You're going to explain how this offer overcomes their previous challenges. And then you're going to make the offer. It's at this point in the conversation where now people have all the information and it's at this point where they're going to come up with objections. People immediately go, oh, no, no, no. This is why I couldn't do it or blah, Okay, that's called overcoming challenges. We can get to that point of the conversation, but I'm gonna let you lead it. Really, I only create these podcasts in a place of service for you. If you would like to learn more about how we overcome sales challenges, send me a DM on Instagram or leave a comment on YouTube.
23:07I wanna hear from you. We are literally creating content for people. If there's not really a demand for it, no biggie. You guys are guiding me on what we should create. So if you want it, let me know an Instagram DM or on a YouTube comment. So speaking of Instagram, if you want to say hi, if you want to stay connected, Instagram is the place where I really love to dwell. I'm also looking forward in 2026 to start building out more YouTube content. So if you have ideas or ways that you would wanna connect, please let me know. I am just a single message away. I wanna say thank you for watching and listening to The Jasmine Starr Show.
From the publisher
Ever feel awkward when it’s time to sell? 😬 Same. But what if you had a proven 8-step sales framework that took our team from zero experience to a 60% close rate?
In this episode, I share the exact process we used to build confidence, train our team, and sell everything from masterminds to coaching programs—without feeling sleazy.
You’ll learn how to isolate desire, avoid common sales mistakes, and create a process that works for any offer (yes, even hot dogs 🐶🌭).
Let’s ditch the awkward and sell with heart, strategy, and results. 💥
Click play to hear all of this and:
[00:00] Why understanding deep customer desire transforms how you sell
[00:54] Childhood story: Watching kids sell chiclets at the border taught me this powerful sales lesson
[04:16] Our close rate went from 20% → 60% (here’s how we did it)
[05:16] Step 1: Isolate their desire — people buy a result, not your offer
[06:09] The real reason people want to make $10K/month—it’s not just about money
[08:15] Why most people fail at selling (and how this framework fixes it)
Listen to Related Episodes:
- The Truth About Building a Sales Team: A Behind the Scenes Look
- From Objections to YES: The High-Ticket Sales Secrets You Need with Shelby Saap
- Three Sales Strategies to Increase Your Revenue
- How To Increase Your Sales by Uncovering Your Dream Client’s Needs and Desires
To learn more about The Consistent $10K, DM me “10k” on Instagram and I’ll send you the details to see if the program may be the right fit for you!
For full show notes, visit jasminestar.com/podcast/episode587
Join my free, no-pitch live class called 3 Money Beliefs That Made Me Millions, and I’m sharing the exact mindset shifts that helped me go from million-dollar years to million-dollar months.
Save your seat -> JasmineStar.com/millions
