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14 Oct 2026 · 43m · 22 chapters

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#191 Haiven: AI Protection for Young Gamers

In short

Haven (Luke Ritchie, CEO; Jennifer Ritchie, co-founder) pitches an AI “protective chat and gaming” platform to reduce toxic chat, predators/grooming/sextortion, and mental-health risk for young gamers. They claim they detect risk and intervene by routing moments to partner organizations, plus use a “VibeScore” to reward kindness and reduce bullying/toxicity. They also plan to expand via legislation and partnerships.

Guests

Luke Ritchie (CEO, Haven; prior AI/gaming work for DoD, Pokémon Go, Meta, Barbie; 3 exits; built chat-based game that earned $35M/month before pivoting). Jennifer Ritchie (co-founder; wife). Asher (12-year-old gamer; plays Minecraft; describes bullying in Minecraft servers and prefers games with less chat). VC panelists: Charles Hudson, Mike Ma, Ellie Barmazel, Elizabeth Galbut, Jeff Cantalupo.

Key claims/examples

“63% of Gen A/Gen Z trafficking happens in digital chat”; “youth suicide up 62%”; 450M Gen Alpha entered gaming last year. Example: a child shared parents’ divorce in guild chat and was told “go kill yourself.” Asher reports “ganging up” and stealing/kicking in servers. Monetization: player subscription (~$14.95 mentioned) with loot rewards (not gambling/loot boxes); dev plugin free; revenue share. Investors question monetization overlap and testing.

Written by AI. May contain mistakes.

Chapters

0:46

The State of Modern Gaming

Discussion on the dangers of current gaming culture for children.

“And then you realize like this is not fun and games like the Mario of old.”
1:31

Upcoming Events and Sponsorship

Announcement of live events and introduction of the episode's sponsor.

“The Pitch for Haven is coming up after this.”
2:40

Overview of Haven's Mission

Founders Jen and Luke introduce Haven and its goal to protect young gamers.

“We have 500 companies, so you pick it, we have it.”
6:11

Exploring Haven's Unique Features

Detailed discussion on Haven's technology and protective measures for gamers.

“because we specifically wanted our lead to be Eagle Freedom Fund, which is Tim Tebow's fund.”
8:53

Revenue Model and Monetization

Discussion on Haven's revenue model and potential revenue streams.

“The indie game developers aren't the AAAs.”
10:47

Addressing Parental Concerns

Founders explain how Haven interacts with parents and identifies issues.

“And so the actual live testing starts happening in June.”
13:04

Assumptions and Feedback

Founders share insights on risk management and responding to user feedback.

“But the majority of those aren't being watched.”
14:00

Founders' Risky Assumptions

Founders discuss the importance of being responsive to user feedback.

“So I always like asking founders in these early days, what's the riskiest assumption that you're holding right now?”
16:42

Addressing Online Safety Challenges

Discussion on the dual challenges of online predators and toxic behavior in gaming.

“I feel the need of it firsthand as a parent.”
19:28

Mental Health and Community in Gaming

Exploring mental health issues and community building among gamers.

“So we are intentionally going after Gen Alpha.”
Show all 22 chapters
20:59

Insights from a Young Gamer

A child's perspective on bullying and gaming experiences.

“I would love to ask a young gamer about.”
24:25

Founders' Confidence in Their Model

Founders defend their business model and lack of testing prior to fundraising.

“Thank you so much for telling us about gaming.”
28:00

Travel Management Transformation

Learn how Engin revolutionizes corporate travel management.

“I booked travel directly for the other half of the team, which was tedious and time-consuming.”
29:56

Investor Reactions and Concerns

Understand investors' doubts about the startup's market fit.

“So for that reason, I thank you for confirming that.”
31:18

Exploring Monetization Challenges

Delve into the challenges of monetizing gaming solutions for young users.

“I worked in the games business, MMOs, Facebook games, mobile games.”
32:52

Consumer Insights and Market Strategy

Learn how the startup is strategizing to engage young gamers effectively.

“I'm also in the painstaking note, but I want to put an asterisk on this because I don't feel educated enough to give you a yes today.”
34:16

Investor Perspectives on Building Startups

Hear about the investor approach to validating startup ideas and market demand.

“This isn't my space, but it is a big space and we're always open to learning about new spaces.”
36:34

The Complexity of Gaming Solutions

Explore the complexities of creating safe and engaging gaming environments.

“And is it enough just to have a space that's not being bullied and is safer?”
39:28

Parental Perspectives on Gaming

Discuss the challenges parents face regarding children's gaming habits.

“If the video game is too good and you just want to play forever, then you'll never want to get off and you'll be even angrier.”
41:21

Funding Updates and Future Expectations

Get the latest on funding efforts and hopes for the gaming startup's future.

“I wish there was a way for our kids to like safely play these games.”
42:05

Reflecting on Haven's Progress

Discussion about the progress of Haven and team dynamics.

“So as of June, the Haven team has raised another 250K, and they've got another million that they're in diligence for.”
43:11

Next Week on The Pitch

Teaser about the next episode's topic and opportunities for founders.

“Nowadays, we receive information through vision and what we hear.”
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Transcript

Automatic transcript. May contain errors.

0:00Welcome to The Pitch, where startup founders raise millions and listeners can invest. I'm Josh Muccio. And I'm Lisa Muccio. And on the show today, we have Jen and Luke with Haven. They're raising$3 million. Video games.

0:19Wow, impressive. Thanks. Well, I played a lot of Mario. The old days of video games, so great. So great. They're offline. You're playing in real life with your siblings, shooting each other up. But nowadays, it's chaos out there. Toxic chat, predators, addiction, mental illness. Today's founders want to fix that because it's all fun and games until you have a child. Yeah. That likes video games. And then you realize like this is not fun and games like the Mario of old. This is a battlefield, not the video game battlefield, but like a battlefield for our children's minds. Yeah. I hope that today's episode really does make an impact because there's just so many parents who don't understand the dangers that are out there.

1:14Yeah. Today, we have a special guest on the show, our son. Today's founders will have to convince not only the VCs, but a 12-year-old gamer. that they have the solution for toxic gaming culture. The Pitch for Haven is coming up after this. We're hosting two events this November, a live show in New York City, and also our season 17 taping in San Francisco. Oh my gosh, it's going to be so good. I love the tapings. Best season yet. Come join us at either the live show or the SF taping of the next season. Go to pitch.show slash events. Support for the show comes from Engine. For you and your team, travel is a matter of business.

2:00You know business. Anything you do all day? I'm a very serious podcaster. That's business. Anyway, Engine is the travel and spend platform that makes it easier and affordable to book and manage flights, hotels, rental cars, and everything in between. And their AI-powered personalization keeps track of your preferences and makes the booking process faster and simpler. More than a thousand businesses join Engine every month. Join them and get$500 when you sign up. Start traveling smarter at engine.com slash pitch.

2:35Welcome back to The Pitch for Haven. Let's meet the investors. Charles Hudson with Precursor Ventures. We have 500 companies, so you pick it, we have it. Mike Ma with Sidecut Ventures. I got strings. I'm not an easy yes. Ellie Barmazel with Perinot. Entrepreneurship is the dance between hubris and humility. Elizabeth Galbut with SoGal Ventures. Not all exits are created the same. And Jeff Cantalupo with Listen Ventures. Do you want this to be a premium brand?

3:10Hey, then.

3:19Hello. Hi. Hi Mike. Hold bench. Jennifer. Nice to meet you. Ellie. Elizabeth. Charles. Jeff. Elizabeth. Luke. Hey Charles, nice to meet you. Hey Luke. Jeff. Welcome to the party. Right? Hi guys. So my name is Luke Ritchie. I'm the CEO of Haven. This is my co-founder and wife, Jennifer. We've had three exits and we've done AI and gaming for places like Department of Defense, Pokemon Go, Meta, Barbie. One of the games we did was doing$35 million a month in revenue when we handed it off to the client. So a few years ago, we were building what we thought was going to be our next big game. It had global chat at its core.

4:07And as we started digging deeper, there were things that we couldn't ignore. 63 % of Gen A, Gen Z trafficking happens in digital chat. Youth suicide is up 62%, and nearly every Gen A child is gaming. As builders, as parents, as believers, it broke our hearts knowing this place where the kids are spending the most time is where they're the most exposed, exploited, and hunted. So we pulled the chat out of our game so that we can solve the real problem. And this led to the creation of Haven. So we are a protective chat and gaming platform that detects toxicity, predators, and mental health risk and actually intervenes.

4:51So we don't just block the harm. We actually guide behavior through our VibeScore system and other really fantastic gamification methods that leads to a safer, healthier gaming culture. We have 150 indie game developers waiting to launch on Haven. We have anti-human trafficking organizations waiting to use Haven's data to go pursue predators. And we have mental health partners that are waiting for the exact moment to step in when a kiddo needs help. Because kids, frankly, they're not just playing in chat. They're literally crying out in it. The gaming market is a$300 billion market. It's bigger than movies, music, and sports combined.

5:36We truly believe that gaming culture is ready for a shift, and we're building the platform to lead that shift. So we are raising$3 million to bring the first version of Haven to market. And what valuation? $3 million on it? $8.5 million pre-money. Well, I don't normally start with the valuation business. We're there. Like, why so much so soon? We have issued patents, the relationships, the traction, the letters of intent. We have the potential actually to launch with over 200 million players. So from an actual capability standpoint, we came down from where our advisors actually wanted because we specifically wanted our lead to be Eagle Freedom Fund, which is Tim Tebow's fund.

6:20We actually thought we came lower for an AI startup. So how much has already been committed of the$3 million? We've brought in$800 ,000, and we have a second tranche from our lead coming shortly. I know nothing about gaming, so I'll start there. But I have four kids, and I do know that chat is where things start and unravel quickly. I'm curious, what does the platform actually do? What's novel? What's the patent? What's the IP? And then for me, I'm a consumer investor. or is Haven the brand actually a brand? Or are you a platform enabling other brands and it's behind the scenes kind of enabling technology?

7:00It's both. It's a platform, but it's also a plugin. So you could think of it like Telegram plus the App Store. We list games that we know are actually using our mechanisms. And then two, we pull in players there. So if you're a single player game, you still have a community in Discord. And Discord is still like rife with Predation. So we can either plug into your Discord, we can layer on top, or you can just move your community into Haven. Then you plug it into your game if you're multiplayer, and that allows you to actually have protective chat inside your game. Does the consumer know that they're in a Haven experience?

7:38Like, does the gamer know? When they're at the Haven platform, having the communications there, they know obviously that they're in Haven. Some of the games can choose to say whether they're Haven enabled or not when they integrate that chat. They are incentivized heavily to do so because they're actually going to be, they meaning the game developers, are actually going to be receiving a revenue share of the tick, the time and community. And that's a monetization structure for the indie game developers. Can you say how that works? Like, do you have like a relation with Riot? Such a good question.

8:08We're not going after AAA. So AAA uses TalkSpot. We're going after small to medium indies. There's 11.4 million of them. And they represent the majority of the actual gaming spend across the whole entire ecosystem. What we're doing is the old Netflix model where they took a B-level movie and they had 10 ,000 rabid fans. And then they took another B-level movie and had 10 ,000 rabid fans and they cross-pollinated those users. And then what ended up happening is a Nash equilibrium of growth that everybody won. And then you charge the user as a subscriber. I'm really curious. I want to dig into the revenue model with you guys.

8:44It sounds like there might be multiple revenue streams here, and I really want to make sure I have my arms around the different pathways to monetization here. So have I understood correctly that there are multiple revenue streams or potentially? There's definitely potentially. The indie game developers aren't the AAAs. They're not the Fortnite. They don't have the funds to go spend all of these SaaS models. And so a lot of people hear things like, oh, just charge the game dev. It's like, you're missing the point. Their two biggest problems are literally discoverability and monetization. And so what we are doing is that chat exchange we give them, that plugin that they get to integrate is free for them.

9:20The player pays a subscription to the Haven platform, not all the games that are on Haven. The player has their own games. Why would they pay a subscription? The unique give and trade, if you will, is the game developers. We give them Haven, the platform, the chat that they can tie in. In exchange, they give digital goods or loot that's available for their game on a biweekly or monthly cadence where the user for that flat fee gets to go in and claim all of their rewards. Very specifically for those in the gaming world, it is not a loot box. This isn't gambling. In fact, gambling is not allowed on our platform.

9:55So it is specific loot. Have you tested this in the uptake of your particular loot package and upsell? We're doing slices. So we're actually developing this like a game because we're game devs. So we just launched our developer alpha. We launched pre-alpha two months ago. So now they're actually adding the loot packages. We've done testing with the interface of the player slice with players. I'm pretty sure our proformers underestimate by an order of magnitude what the uptick is going to be. If you can imagine you're a kid and you see 500 games, you already play these two, and you're like, oh, and I get free loot in 200 of these if I subscribe for$14.95.

10:35Have you done any testing for what that uptick would be? Can you share some of the numbers of what that is? I mean, it's very light. So basically, it's just asking kids, would you do this? Like, you're already playing this game and this game and this game. The players within the games that the game developers that we're launching with. Right. And so the actual live testing starts happening in June. We're pulling on users for the developer alpha. So I'll be able to have very specific numbers. Just from the non-quantitative look at it, though, I think our performance are actually less than what was going to happen.

11:06I have a question for my other panelists. My 13-month-old is not playing video games yet. Do you all let your older children play games? And if they do, is there like a budget you give them every month? Or how do they sort of make purchasing decisions? My 12-year-old and my 11-year-old do play games, but we're pretty specific about which ones we allow them to play. We do not allow them to play Roblox. Good. Same. They play Minecraft, which I'm totally comfortable with. and we monitor who they're friends with and what worlds they're actually building in. They're not just out there playing whatever game.

11:43Yeah, we disable chat on any game that has chat and no friends. My oldest son is a gamer. He's on the esports team. I communicate primarily with him in college through Discord. So I'm on the other end of the spectrum. Honestly, right now, just to clue you in where I am, he has a lot of gaming addiction and mental health. I'm in my son's head right now. Just to let you know emotionally where I am, I'm not in capacity to actually answer that question. And so can you give me like, walk me through the use case of like, your technology identifies there's an issue. Walk me through your case of what issue it's identifying, and then what are the next steps that happens through your platform?

12:27So our AIs are especially unique. We have the predator, radicalization, grooming, sextortion, that kind of dangerous vein, if you will. And we are working with partners there. When those moments happen for this vein, they get pulled out over here. We start working with these different groups. And this is a global platform. This is not just U.S. I love the U.S. Are parents also being alerted that there's something potentially noteworthy going on in these chats? Here's some resources. So you guys are watching what your kids are doing. That is actually an anomaly. 450 million gen alpha aged into gaming last year, 450 million.

13:08But the majority of those aren't being watched. Yes, we would surface it to a parent. But really, our motto internally is we need to be a parent to the parentless, the ones that aren't being watched. And that's actually what the whole mechanism is built to do. And nobody's doing it. Most parents aren't watching. And I don't mean that in a condescending way. They just don't know. They don't know. I mean, I know as a young girl, I was on AOL Slinglio. And looking back on it, there were a lot of unsavory things happening even back then. And I'm sure my parents had no idea. Yeah, exactly. I'm the first to admit that my gaming expertise ended somewhere around Duck Hunt on original Nintendo.

13:48That's a good game. That's a good game. Very pre-chat. But, you know, as serial entrepreneurs, you've got three exits under your belt. And I'm sure if we look back at all of your ventures and met you in the first year, there were assumptions that you were holding that three years later, you're like, boy, were we wrong. So I always like asking founders in these early days, what's the riskiest assumption that you're holding right now? And how's this capital going to help you either prove or disprove that assumption? So I think, especially in software, this isn't field of dreams. If you build it, they will come.

14:23That's not what it is. You can't just assume you have a really cool thing and they're all going to come to it. And the second thing is sometimes as founders, no matter how much you think you know about something, you have to be responsive and reactive to your users and to what they're actually giving you with feedback. Like we tell our team, we have a check your ego at the door kind of policy just because you think it's cool. And it might be if 90 percent of your users are wanting something else, you listen, which is why we're bringing in intentional partners at the build level. Call our baby ugly.

14:56I mean, maybe do it a little gently. But no, really, because you don't want a yes man. You don't want a yes ma 'am. Like, let's do this. Let's build this. What we're doing isn't just a platform for funsies. The culture shift needs to happen.

15:15All right. So we can all agree that this is a big problem. But how do you actually solve it when the problem affects 3 billion people? That's coming up.

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16:42Can I ask an impact question? I love what you're building. I feel the need of it firsthand as a parent. but is indie enough to solve the problem you're looking at? Because if I'm a predator, okay, well, all the indie games are off. Cool, I'll just go to the big ponds where you're not. That's a great question. We solved these problems because of the mission, because of the impact. Believe you. So it's not just what we're doing inside chat. We are working inside legislation. We have another meeting coming up with the Texas legislature, which will allow us to push it into 22 states. We are a part deeply of some of the stuff that's about to happen with Roblox.

17:22It's a multiple front battlefront. We're actually on every one of the front lines. Short answer is we're going to force the AAA to do this. Well, I'm tacking on that's the predator side. Yeah. But what about the toxicity side? Yeah. What about the kids who are feeling like garbage when they're in there, when they have no self-esteem, they're getting bullied. It's weirdly giving me horrible goosebumps. That's the second piece of what's going on. and how do you shift that? And that's where we have integrated our vibe score system that I mentioned very briefly, where if a player is, I'm gonna use cheesy mom terms, but if they're kind, if they're nice, dude, good shot, nicely done, let's play again, whatever, their vibe score goes up.

18:03If they're a jerk, it's different when you're like, I'm kind of a trash talker when like you play games. Smack talking is not a bad vibe. How'd you miss that move? It's different. The sentiment knows when you're just ribbing each other or when you're actually like, here's an example. One of our guys was gaming at our previous company. This actually was prehaven. Just gaming in the chat. And this kid jumps into his community. This is his guild. It's not just a random chat. These are his buddies, right? And he says, my parents just got a divorce and I'm really struggling. Something to that effect.

18:34They start saying, nobody wants to hear that. S-H-I-T here. Don't be a P-U-S-S-Y. Go kill yourself. Horrible. And our employees going, whoa, whoa, whoa, whoa, whoa, whoa, whoa. And the kid bounced out of there so fast, he couldn't even hunt him down. So that's the other piece outside of the predators. How do we shift that culture? So if you're a jerk, your vibe score goes down. And one of our team members goes, you guys, they're going to game the system. They're going to fake being nice for the vibe score to go up. And I'm like, show me the problem. Show me the problem. I guess to that end, you've told us a lot about the macro problem, which I don't think anyone can argue with you about the size of the problem.

19:12But what I'd really love to know is about how you've gotten into the mind of that end consumer, right? If it is the young person who's gaming, who's got access to a wallet with a certain number of dollars that their parents might have pre-approved, what do you know about them that no one else knows that gives you confidence that they're going to spend their limited wallet with a product like this? They want light. So we are intentionally going after Gen Alpha. And there is a mentality among gen alphas that being a jerk isn't actually cool, but nobody's grabbing the traction with them to actually say, let's make that into a platform where you can come be cool by not being a jerk.

19:53They don't like where their parents are. They don't like Instagram. They don't like Facebook. They hate Discord, but it's their only options. Tell me the mental health side of this story. Mental health and addiction, they're two different things, but both important in this gaming space. Like what's each of your philosophies on it? And how is this going to apply to your product? I worked the suicide hotlines. I did thousands and thousands of conversations. I actually stopped because I'm like, I want to do this at scale. So it's like, how do we break isolation, lack of community and suicidal ideation?

20:32Well, one, our AI detects with a 97 % accuracy. even if you never talk about suicide, that you're ideating. How do you do this at scale? You build community for them. You bring them friends that are going to actually grow them, love them. And we know that because we're measuring the vibe and sentiment of these people. And so we put them with kids that actually love on them and take care of them. And you smash isolation. Phase two of what we're doing is like, how do we get them outdoors? That's a whole nother part of the strategy. Do we have any young gamers in the house? I would love to ask a young gamer about.

21:03Gamers in the house. We have a kid in the house. This is my son. Introduce yourself, son. I'm Asher. Are you a gamer? Yes. What games do you like? I like Minecraft. My dad doesn't want me to play Fortnite, but I still play that at church.

21:24Does dad know that, or is this the first time he's learning it? I didn't notice that. Okay. Asher, I'm curious. When you're gaming, do you see people say mean things? Yeah, it's mostly to me and my best friend, Jack, who usually play Crazy Games, Blox D.O. He'll come on and there's this, we have like a lot of kids actually who come on and they get teen teams. They'll blow up all our houses and all the stuff we've worked on. Or sometimes they get protectors and they block so we can't build on our houses or they steal our chests. It's really sad for us because we worked very hard for those. So what do you do when that happens?

22:01Is there anything you can do? We don't usually do anything. Usually we ever save them. We try to avoid them. But sometimes we have a tribe we join, but the tribe is just like they're trying to capture us, and then they just kick us out of the tribe and then try to kill us. That's a lot happening there. I'm curious, Asher, if I had a magic wand, and I could create the perfect gaming environment for you. What would your ideal dream game be like? It would probably be like Minecraft, but every single fun mechanical add-on I've ever seen and everyone is like, they're all on a team. I don't like 1v1s, 2v2s.

22:45I like when everyone's on a team versus like a CPU. Yeah. Hey Asher, are there other games you play outside the big ones? There's a few ones online. It's a game called Ships 3D. And most people don't even chat on that. And no one's really mean on that one because it's so small. But I like that one because I've never been bullied on that one ever. I think it's pretty fun. And any one of the new ones that did have a lot of chat? I know sometimes I would go on to a Minecraft world. It was like Minecraft was on the apocalypse. and I remember there was like this one kid who everyone was like they said let's gang up on this one kid he wasn't like the best Minecraft player in the world either and they were saying let's he has to try to beat the game we'll have to defeat him and there's like 100 kids on the server and they're all trying to kill him and so you're pretty sure what happened was he fell in like a cave and then he just quit right away and then they just they wanted to do another player so they found a random player and they did it again.

23:51Did anyone, like, speak up? Like, maybe we shouldn't do this or? There was a few that said, can we do something else? There was a few nice kids. Like, they think it's really fun to, like, when there's just a lot of their, like, team ganging up on, like, two or three little kids, maybe even playing. How does that make you feel when you're? It makes me feel really bad for them. And then sometimes I actually see those guys and I actually help them, except that's kind of hard when there's a lot of players getting on you, and you can't do that. Well, the world needs more players like you, Asher. Yeah.

24:25Thank you so much for telling us about gaming. Thanks. Thanks, Asher. See you.

24:32Wow, that's a cool game. That made me cry a little bit, because I was bullied as a kid, and it's really impactful. It stays with you. Oh, yeah. Yeah. I'm going to channel my Elizabeth Yen and ask kind of an A-hole question. part of being an impact investor is to think with the heart and the wallet from a heart perspective i got slews of discord chats i live this problem so the heart i'm good on i i do have questions about the wallet side i'm really curious as multiple time founders how have you tested this you've built an alpha and i'm just trying to understand what your uptake rate for loot is and Asher's conversation confirms a lot of it.

25:17I'm just going to spitball and say 95 % of his screen time is not on indie games and indie games have no chat. So with the thought of raising three on an eight pre, I'm having a hard time rationalizing this deal and it's a hard thing for me to say. So my question for you as multiple time founders, how did you come up with this number and this raise for everything you've built so far? Mm-hmm. One, from a revenue standpoint, we used what we know we've achieved in the past. It may sound like we haven't tested these exact mechanics, and that is true. Like, we're going to move into that. But we have actually done this hundreds and hundreds of times in games and various mechanics.

26:03Yu Kai Chao, literally the father of gamification, sits on our board, has helped us work. Like, so how you can compel and drive that actual spend. And Nolan Bushnell, the father of all video games, founder of Atari, sits on our board with us. So that part, we're like, OK, we kind of know we're going to monetize, but we actually want to do it in a fair way. So for example, when you're thinking with the wallet and the heart, in a poor economy, you're not going to pay$4.99 to$5. You're going to pay$0.99. Why is that actually valuable? Because we actually know there's a billion Indian kids we can get who are playing mobile.

26:38So if you just think the U.S. market and if you think Asher, I love that, can we talk to him? He's being protected. His parents are already watching. He's actually not the primary target of who we're going after. We're going after the kids that are already spending, they're free spending,$123 a month in America. That's the average spend in a strong economy. I'm going to ask this last question. And Josh has given me feedback to be direct. Yeah. As multiple time founders, why have you not tested before you've asked for money? Because we know it's going to work.

27:11Well, that's bold. We'll see how that pans out after this.

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29:44Why have you not tested before you've asked for money? Because we know it's going to work. Like, we actually know these components. It would be like someone saying, you need to test AI before you run it, go into an AI company. So for that reason, I thank you for confirming that. That is why I'm out. The thesis of my fund is coachability and actions and assumptions are dangerous. I say this on every show. I'm rooting for you. As a father of a son who's suffering with gaming addiction and I communicate through discord, it kills me to say I'm out, but I'm out. Well, so not all exits are created the same or create the same sort of exited founder.

30:27Agreed. Can you go into a little bit more about the exits and if you can share the size of them, the outcome, if you raised money or didn't raise money those times around? So founder of OpenEye was sold to Alarm.com. Can't disclose the amount, but it was a lot. our last company was acquired by a gaming company in 2007 and it was actually a stock swap so there was a small cash component and we worked for them for two years very different uh i guess what i'm trying to get is are your assets already creating what you need to live in more or are you still hungry still hungry we're full-time everything in on haven at this point this is what our whole focus is.

31:15It has to be. I think at this point I'm out, but for a different reason, I worked in the games business, MMOs, Facebook games, mobile games. The thing I keep coming back to is I believe there are players that have$15 a month to spend, but I don't know if the players that have that to spend and the target audience, the overlap, it just isn't quite clicking for me. And so to me, that is the core assumption. I don't have any doubt that you can build a chat. I don't have any doubt that you have the relationships to get distribution. For me, the question is like, will the monetization engine work? And 15 bucks is like Netflix money.

31:52That's like not a lot if you're spending a hundred bucks a month on games, but a lot on an absolute basis. And I think I'd want to have more confidence that that price sticks and for enough people to build a big business, but you're going to find that out soon. So this is like, I don't have access to that information now. For me, the tipping point of the behavior that you guys are trying to solve is very clear and very needed. And so I'm happy that you're building this. And I'm a big believer in mental health. It was one of the first investors in a brand called Calm. But as a consumer guy, sometimes ideas to solve big problems are the simplest.

32:30You know, how do you attack chat? There's a really cool company called Tin Can that's doing it by getting old physical phones, but they made it cool. But they made it cool. And so because I don't know anything about gaming, I just don't think I'm the right investor for you. But I'm glad that you guys are out there trying to build something like this. Yeah, I appreciate it. Okay. I'm also in the painstaking note, but I want to put an asterisk on this because I don't feel educated enough to give you a yes today. One of my areas of expertise is really in that relationship with the consumer. How are we testing?

33:06How are we learning? And what I'm looking to learn more from is how you're doing that in the smallest bite-sized ways today. And so I know that you've got deep conviction from decades of industry experience, which is massive. What I see happen sometimes is when we've got founders who've got massive industry expertise, that hubris, and I believe entrepreneurship is the dance between hubris and humility. Hubris shows us that we believe there's something big enough I can do. but making sure we're making space for the humility to constantly learn from our end consumer. And what I want to dig in with you guys is how you're doing that learning.

33:41To Charles' point, how are you finding that overlap in the Venn diagram between the young person who's got the spend capability and who's experiencing the problem and living in the environments where you think they're hanging out based on your go-to-market strategy? But I really want to stay in conversation with you guys because you are early and I want to be part of the adventure at the very least as a friend and cheerleader. Thank you. Ellie and I share a nickname. I think we also share a lot of opinions and you said it so well, I don't want to repeat you. Also interested in learning more. This isn't my space, but it is a big space and we're always open to learning about new spaces.

34:22But I can't get to a yes today because I just don't have the gaming background to give you a yes on today's show. Well, thank you, guys. I appreciate it. Thank you, guys. Thank you so much. I'm going to do the starch.

34:45I think Asher actually has some questions for you guys. Oh, wow. Yeah. Bring it on. Now we're really in the hot seat. So you have a chance to be the winner in the Muchillo family on the seat. because yesterday we had grandpa in, right? And we all know Josh, so bars low. Lay it on us. What's the biggest reason you didn't want to invest in that company? It's not that I didn't want to invest in that company. I actually very much want to invest in that company. But my job, right? Like people think that investors, that we don't have bosses. Turns out we do. It's our LPs who believe in us, but that means we have a responsibility to them to turn over every stone and make sure that we're making a really good decision.

35:33The mantra on my team, everyone knows here's how I operate, vibes, but make it data. They pass the vibe check 100%, but I don't have enough data to pair with my vibes. So I very much want to invest and I can't always do it from my heart. I have to make sure the brain and the heart are meeting together. I understand. I'll give you a different answer. The laws of building a startup don't change. just because you've built it before in this space. And one of the core things I tell every single founder is I don't know the answers to your question, your customers do. The way to build a startup is sell, design, and build.

36:13What they're doing is design something, building it, and gosh darn it, we've done it before, we hope we sell it. And they may be right. And there are plenty of entrepreneurs in the world that do it this way. I am not smart enough to find that person. the part that I can understand is people who go through that process going out feet on the street figuring out what works and doesn't work from people like you would you pay for it and actually getting money from you and doing that over and over again and then say okay this is what Ashley would want and I would build it for them that's what I understand I'd say it's a little bit different is you're spending so much time on right fortnight and minecraft and I'm wondering like what would they have to build to make you leave Fortnite and Minecraft and all your friends to also leave those and go somewhere else and spend all your time somewhere else?

37:12And is it enough just to have a space that's not being bullied and is safer? Or would you still want to play Fortnite and Minecraft? If they could build something that would take me right, I'd probably never ever want to play video games again. Like, ever. Huh. That's how strong you feel about it. Yeah. Wow. Do you think that's how strong a lot of your friends feel about it? No. Some of them feel like they could play video games for the rest of their life and never, ever do anything else in their life. I have that feeling sometimes, but not always. I want to respond to something that I almost lost it.

37:54Like I could hear the audience laughing in the back. Do you find that funny? Because I don't. I actually, and I just want people to know, like, this is a thing. It's not that funny to me. I have a son. He's on the college athletics website as a gamer. It's part of his identity. It's a thing. and when people don't understand that, even if I feel passionate about it, if they're not building the business the right way, I can't put money in. Now, if they were building a nonprofit or something, I could get behind that. But I, unfortunately, am in the business of giving them a little bit of money to hope to make a lot of money.

38:35And if I don't understand how that works, I can't do it, even though my heart wants to do it. That's why. Yeah, and I think this one's really complicated, right? We always say as a fund, we want to invest in the world that we want to see in the future. And there's a lot of technology that can be used for good and bad. Right. And sometimes it's unclear. Like, yes, maybe there's less bullying, but does it still promote more dopamine loops that fuel more gaming addictions? Right. So this one's a little hard because you're still trying to make money as a video game. But at the same time, you're just trying to make a more safe video game.

39:13but it's still promoting something that is problematic for some people. Also, if you have a video game that's absolutely perfect, like you can get angry from playing video games or just after because you want to keep playing. If the video game is too good and you just want to play forever, then you'll never want to get off and you'll be even angrier. Yeah. Good job, buddy. Great job. Good questions, Asher. Incredible questions. You raised a good one. You need to switch seats with Azure. Yeah, I was going to say. I'm worried about my job. Don't worry about AI, you need to worry about Azure. Can I give you a hug?

39:55Yeah, that was a hard one. That's really hard.

40:07That was really tough. I did not know that Mike had a son dealing with gaming addiction when I asked him to be on the panel. In fact, he was not even supposed to be on this panel. And at the last minute, I thought, hey, impact investor. Come hear this impact pitch. Yeah. Right after that pitch, we chatted with Mike and we were like, all right, how do you feel? Are you good with us publishing that? And he was like, yeah, I want people to know that this problem exists and realize how pervasive it is. And I think you can tell how sincere Mike is about it, that he wanted us to publish this, even though he was very vulnerable.

40:45So I really appreciate that he's willing to be transparent about that. It's a big deal. And I agree with the panel overall. It's like this solution needs to be in every chat, in every game. I don't know if it's this solution, but like someone has to solve this. We have seen with our own kids that they're begging to play stuff like Roblox. Yeah, they have been for years. We have said no. But also it's super isolating for them because all their friends play Roblox. We have kids. Everyone on the show has heard in the last couple episodes from like 9 to 14. So like we're in it right now. How many times do you hear each day?

41:24Can I have more screen time, mom? You're triggering me just by saying it. 30 to 40 times a day? I wish there was a way for our kids to like safely play these games. to me playing with my brothers growing up was so fun. Like I have core memories of like shooting my brothers on Halo. Oh, you were shooting them? Well, no, mostly my brother beat me, but sometimes I got one in. That was my experience. Yeah. All of that to say, like, I want Haven to come in and exist for them. Until then, our only solution is go play the video games that we loved as a child. More Mario for you, son. Or Zelda. They're totally into Zelda right now.

42:09I love it. Zelda's a great game. Yeah. So as of June, the Haven team has raised another 250K, and they've got another million that they're in diligence for. I really hope they figure this out. Yeah. Or at least someone does before Asher takes my job. He did so great, though. He did. It was great to hear. He took it very seriously. It makes me realize, like, that's probably what he thinks of me. That you're very serious? Yeah, because he sits in the role and he's like, hmm, that makes sense. Those are words I don't think I've ever heard him say. But he said it to the VCs. I was surprised when I heard that, yes.

42:48Such a delight. Well, we'll see how long I have my job. No offer to invest in Haven is being made to the listening audience on today's show, but you can invest in the Pitch Fund, where we invest alongside the VCs on the show. We're currently deploying Fund 2, and we're open to new investors through the end of the year. To learn more, go to thepitch.fund. Next week on The Pitch. Nowadays, we receive information through vision and what we hear. We're creating a future where you can receive information through touch. I don't think you're raising enough money. I hope I'm wrong.

43:28That's next week. Subscribe to The Pitch on your favorite podcast player so you don't miss future episodes. You can watch full-length versions of every pitch over on our Patreon at The Pitch Uncut. And if you're a founder raising a pre-seed or seed round, apply to Pitch at our next event. It only takes a couple minutes to apply. Go to pitch.show slash apply. We'll see you next week in The Pitch Room.

43:55This episode was made by Josh Muccio, Lisa Muccio, Anna Ladd, and Enoch Kim with deal sourcing by Peter Liu, John Alvarez, and Phoebe Sun. Music in this episode is by The Muse Maker, Breakmaster Cylinder, The Firmware Rebels, Bass Collector, Sketchbook 2, Brendan Burns, and Peter Jean and the Runaway Queen. The pitch is made in partnership with the Vox Media Podcast Network.

44:27Support for the show comes from Engine. Engine is the travel platform that takes the hassle out of business trips. Their AI helps match travelers with hotels and properties that are the best fit. That means the more you use it, the better it knows you, and the faster it can book exactly what you need. More than 38 ,000 businesses and groups have joined. Now it's your turn. Get$500 off when your business signs up. Start traveling smarter at engine.com slash pitch.

From the publisher

Luke & Jen Ritchie sold three companies and built games for Pokémon GO and Barbie. Now these married founders are tackling a darker problem—protecting kids from the predators and bullies lurking in the in-game chat. But will the VCs back Haiven when its business model has yet to be tested?

This is The Pitch for Haiven. Featuring investors Charles Hudson, Ellie Bahrmasel, Elizabeth Galbut, Jeff Cantalupo, and Mike Ma.

Watch Luke and Jen’s pitch uncut on Patreon (@ThePitch)

Join us for our fall live shows and Season 17 taping: pitch.show/events

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*Disclaimer: No offer to invest in Haiven is being made to or solicited from the listening audience on today’s show. The information provided on this show is not intended to be investment advice and should not be relied upon as such. The investors on today’s episode are providing their opinions based on their own assessment of the business presented. Those opinions should not be considered professional investment advice.
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