Why Top Talents Won't Leave Their Jobs

0:09You're listening to The Vault Unlocked, where the real secrets of success are revealed. Every episode, one founder, one confession, one strategy that created income scale and unstoppable growth. The code is cracked. The vault is open. Today, we have our guest, Jess Garcia. From what I can tell, the recruiters of all recruiters. How are we doing, Jess? I'm doing great, Kayvon. How are you? I'm doing fantastic. So grateful for you to be here. Tell us just for my audience, people listening right now, tell us a little bit like who you are, what you do, how you do it, a little bit about the product, the service that you're offering.

0:50Yeah. Yeah. Well, grateful to be here. Thanks for having me. I am a San Diego-based staffing manager recruiter. I work with clients mostly in the biotech space, a little bit broader scope occasionally. but we do recruitment for temporary, temp to hire and direct hire staffing services. Really focus on really taking the process away from the client, making sure that we can do all the communication, all the management, the pre-closing, the closing offer, sell them on the company, give them all of the bells and whistles of why they should join their organization and really kind of take the stress out of the hiring process for managers.

1:33So I hear that. So recruiting, I think you said biotech. So specifically in the biotech world, is that correct? Yeah. What got you in that? Like, let's hear a little bit more about you. Like what was your background? How did you land in this position? How long you been doing it? Yeah. Yeah. I started obviously as a complete rookie. I was working at a cell phone store as a manager and I had a customer come in and kind of introduced me to the industry. Had never heard of the industry before. and spent a year at that company. It was a global company. Learned a lot, but really realized that it wasn't the place for me.

2:13So I found this space. Didn't know it was biotech at the time because we have a couple sister companies that correlate. And at the time, business in biotech was really booming. We had a lot. That was a big portion of our clientele. And so I just, I learned, I studied, I educated myself, and I learned a lot from clients. I like to think I wasn't afraid to ask questions and tell people, you know, if I didn't know something, I, you know, allowed for the education process to happen and really just kind of stuck with me. So I've been here for seven years and I absolutely love it. And it's just how we all fall into things.

3:02I love it. Yeah, no, let's take a step back because I think that's interesting. So you're working. So my fellow saleswoman here, I love it. So you're working for, you're selling, you're slinging cell phones, right? We all got to start somewhere. I was slinging Aldo shoes, so I get it. So you're slinging, I'm selling shoes. you're selling cell phones and someone comes in and you said, you said, uh, this industry, right. And I was like, I know what the industry is, but just for my viewers, like, I want to go back and what do you mean by this industry? What industry would you say you're in? Staffing.

3:35Uh, not a lot of people know that staffing exists. Yeah. Staffing and recruiting industry. Yeah. So that, that, and again, is that, uh, we, when we talk about staff in all levels, Are we talking C-suite executives? Are we talking all the way from$50 ,000 employee level seats? Yeah. Our organization has pockets of people who specialize in different things. I focus on the temp and temp to hire side of the business. So more so anything from entry level all the way up to usually a supervisor level is where you start to see people, the market actually demanding direct hire. And if someone was thinking about getting into this, let's just say someone's like, I never even heard of this industry.

4:18Like, tell me the good, the bad, the ugly of the entire industry. Man, it is not for the weak. Like all sales, I mean, it really has its ups and downs, but it's very economy driven. And so I would say you just have to be really malleable to what's going on and understand And kind of the bigger picture, not really fall into like, oh, the economy sucks mindset. There's business out there. You just really have to find it. And you have to find which when the economy is down in one area, it means it's up in another. And so really just being insightful to what those areas are and what businesses that you need to be targeting.

5:00That's receiving the funding, government, all that kind of stuff, investments. and what's driving people to spend money and focus your business development on those areas. I would say that can be the downside. The upside is it's super, super rewarding. I mean, you get to talk to all kinds of people from all walks of life. You really get to work with clients. You get to work with candidates. What I find is most people who are doing what we do, they usually find a niche in one side or the other. They prefer to work with the recruiting side. They prefer to work with the client side. I prefer to work with the client side.

5:39Love working with my candidates, but they're not my customer. They're not the one that signs the check. Yeah, I was going to ask you that. Who do you work for? So you work more for the client. So you try to go after big clients who are always looking for placements and then try to create a relationship with them. When you're working with these clients, do they have other recruiting agents they work with or do they go solely with you once they are kind of engaged? Yeah, it's a little mix of both. I think that once they start to see the value in what they actually need, it tends to dwindle down because working with multiple recruiters can be a bit of a mess.

6:17You have candidate crossover. Things get lost. People forget to follow up. And then when you're the one constantly managing the process, they start to really realize like, oh, I don't deal with this with this other agency. So a lot of times it starts where they're multiple. We'll also see high volume companies tend to work with multiple agencies just because the speed in which they need to hire people. And it's company by company basis. And how has the hiring process changed? Just the overall market. People wanting jobs, people getting jobs, staying in jobs. How has that changed in the last five years?

6:59Yeah, it changes, like I said, economically driven. And so since COVID, we've really seen a drop off in the amount of people who are actually leaving their jobs to, especially right now in this year, we've seen a lot of people be more hesitant to leave their jobs and to take another opportunity, especially where they have found security. they've found a place where they feel like they're stable because of the uncertainty in the market they're not sure they're going to get laid off i thought i heard two things there is they're leaving their job and then they're staying at their job if i heard that right so it did i hear that right um maybe i said it wrong they they are looking for um they're looking for stability and where they have found it, they're hesitant to leave.

7:48Okay. So from your side, from a recruiting side, it's more challenging to recruit talent because people who have current job and current stability, because of the unknown in the market, they're more, hey, I'm happy here for now. So it sounds like businesses are going to have to work harder to recruit these players. What are What are some of the things a business, a typical small business can do to recruit the right talent, to ensure they're getting the right talent? Yeah, I think one of the biggest things is it starts from the interview process. I think something that a lot of people miss when they're in the interview process is treating the candidate like they're already somebody that they want or a respectable person that they're engaging with.

8:36There's a lot of lack of follow up. there's a lot of delays, a lot of, I'll send you an email when I have an update, right? But sometimes a no update update lets that person know like, Hey, they're, they follow up. Like they, they like, people want to know that they like you like them, you know, if they're considering a job with you, they're interviewing you just as much as you're interviewing them. And I think that's a missed point. A lot of times, inviting them out for team lunch, you know, before they get hired, come meet the team yeah that's interesting hey come meet so come play a little bit and see the culture we're in before you and i thought it was very interesting when you said hey treat them like they're already an employee not like they're in that interview process uh i know for me i left one of the reasons i left corporate was that what was that right there like the the way they just i hate hr like i don't i'll say i hate everything about hr not the people first on my list that i call.

9:34I hate, I hate the way they ask the stupid questions, like to get the answer, like just ask the goddamn answer, like question that you want, like, tell me a time when this and that, it drives me nuts. I like, I went through two, three corporate jobs. And I was like, that's, that's it. Like, I always feel like I was getting interviewed to go back to school again. So so I get that. And I think that I think you're right, the world's changing here. And people are being a little bit more cautious. But are you finding that there's maybe a younger generation to that are like, not wanting jobs. It seems like people are quitting jobs.

10:07I don't even know what you want to call it. Some people are like vacation mode or something. I don't even know how they're existing, but it's wild to me. Especially in San Diego. Yeah. So tell me a little bit about that. What are you seeing there? How's that affecting what you're doing, even the economy and whatnot? Yeah, it's definitely a challenge. I think that people realize that there's a lot of opportunities out there. There's a lot of ways to make money and generate income. I mean, social media being a big one, it's not that hard to figure out. If you've got some personality, you can generate some income.

10:46Another thing is people are, they're supporting their families and things by these means. They pay really, really well. You know, so the other side of that, though, is that's an isolated environment. You know, there's some people really need culture and community and need to go into an office and want to go into an office. Absolutely. Um, so I think it's just, this is the challenge of recruiting, right? It's like having the right conversations with people to identify like where they at and are they a good fit and not wasting your time on, on the people that really aren't serious, but people don't have time to do my full-time job.

11:31They have their own full-time job. Yeah. Yeah. Yeah. So, so how do you, how do you stand out? Like how, like if you're with a client and you know, because I, I, you know, I told you earlier kind of like I'm quasi in the recruiting world, right? People come to me, but specifically for salespeople. And I've done the, and I've made a run for like the recruiting and I personally did not like it myself. And maybe you can relate. I'll just say why, because I think it's important, was the too many variables, too many factors that I couldn't control and they all land on me. Meaning, especially in sales, like in commission only job, right?

12:08is the client's expecting me to find them some A-level closer, or we call them closer, but salesperson. And then I go do all that work, find them the A-player, the A-player goes in, and the client can't fulfill. So the client can't get the leads. They don't have the CRM. They don't actually have the offer they said they had. The culture is actually more of a mess than they said it was. So then they leave. And then who gets the blame? Who takes the responsibility, right? And then the other side was the same thing, was you work really hard with a client, you go out and you get closers that promise you the world, as you know, and then they just screw up or you just maybe missed the ball.

12:53Like even in my sales process, I was saying earlier, we had a 97.8 % efficacy. Meaning if someone got through my process, we had a 97.8 % chance that they would be highly successful. and even then we got it wrong obviously 97 right but uh i i just was like it to me i didn't didn't like that it just didn't sit well with me i was like i like there's so much variables out of my control how do you deal with that just interested yeah um i think it comes down to transparency and setting expectation and constantly giving feedback and expecting feedback from your client you know letting them know like hey we're partners here like i'm not your enemy i'm not trying to make a deal.

13:36It's about you're hiring me, you're paying me money to do what you don't want to do. And the deliverable is being able to give you that information by the information you're able to provide to me. If you don't help me understand your business and your challenges, I can't vet for those things. And I can't give you transparent feedback about the market based on your expectations. Yeah. Yeah. I hear that. I hear that. So how are you different? So what is it that, you know, I want to work with Jess Garcia. You know, why, why am I coming to Jess versus, you know, someone else in the, in the same industry serving the same market?

14:15Yeah. First of all, I think that people work with people. And so really just being able to identify the connection point, really helping them see that, like, I do truly care. That's something that is unique to me. Like I really care about the fact that like you, I look at every client, like they have a family, they have a, probably have a dog to walk at the end of the night. Like they've, they've got other things that are consuming their, their space and their time. And I want them to understand that I, I, I don't care. It sounds harsh. I don't care about all the details, right? Like, I don't need to know your whole life story, but I, I know about my client's kids and, you know, they're some of the things that they that they are also faced with.

15:01I think that makes a huge difference when you're not just another vendor. It builds a lot of trust from the from the get. But from a service perspective, I really focus in on dialing in what are your absolute must haves? What are the things that you just can't live without? Like, Jess, I need to hire somebody who can come in, hit the ground running on these four things. I don't have time to train them. And if you send me people that don't have that experience, you're wasting my time. That's what I want to know. Yeah. One of the first things I focus on. Oh, yeah. And what I know we talked a little bit earlier before we got on here, we were talking about you had a 40 or 24 hour, 48 hour promise.

15:45Yeah, yeah. So I deliver either candidates or market feedback within 24 to 48 hours. And that basically tells you, hey, this is this. Sometimes when clients come to me, I'm not familiar with that market yet. Maybe I haven't done a search in that market yet. Everything changes very rapidly. We're working our product is our people, right? So that's unpredictable. If I'm not familiar in that space, I'll let them know, hey, if what we've talked about today doesn't align with what the market is, is demanding, I'm going to let you know within a 48 hour period, especially so we're not sitting on these things.

16:21Right. Also understanding the client's timeline. Is that too quick for them? Is that not fast enough and making adjustments based on their priorities? And so, again, really understanding the market, understand the client and finding the right people. I mean, that's the the art of, I guess, what we call is recruiting. Yeah. Where do you see the recruiting going in the future? Like, where do you see this in maybe the industry or the way we recruit AI, all of that? Like, how do you see that changing? Yeah, big topic of conversation right now. Obviously, AI is hitting a lot of markets. I think we have a lot of high expectations for AI, but I'm a firm believer in you cannot replace that human element.

17:07There are things that you're going to run into and really be challenged with if you rely on AI too heavily, especially when you're looking to build and grow an organization. Your expectations are not going to be met every single time. You can put a prompt into AI as it stands today for something simple and you still have, oh, that doesn't sound like me. I wouldn't say that. You still have to make tweaks and adjustments. Yeah. Yeah. But how do you see it? Do you see it helping with recruiting? Do you see it being able to leverage kind of how you recruit? Yeah. Yeah, absolutely. I think it's a super valuable tool.

17:49Even for my process, you know, I've helped clients generate and fix job descriptions. I've helped them evaluate, you know, expectations versus on stats in the market. I think we need to utilize it as a tool, not as the end-all be-all. and in terms of just putting it into a place where you're saying, oh, I'm not gonna need a recruiter because AI can do the work. I think in any industry, you're gonna fail every time. Yeah, yeah. Well, I hear what you're saying. I don't think AI is gonna replace everything. I think they say AI is gonna replace humans. I disagree. I think AI, humans who use AI are going to replace humans who don't.

18:33Eric Hoffer has this great I love this quote I always butcher it but I love it and he says the learners will inherit the earth while the learned will find themselves beautifully equipped to live in a world that no longer exists and we are like literally I say I was getting trouble for using the word literally but we are literally in that right now there is a there is a divide happening where people like uh that understand ai understand the power of ai and are adopting it utilizing and leveraging it to the max and then there's the ones that are fighting it and it's very interesting to see the difference i was at home with my niece 20 years old and i was telling her like i'm like tell me you're using ai and her face lit up red no why would you that's plagiarism and i just said to myself that's what they're teaching in school that's how they keep them down in school that's how they keep them controlled it's wild to me and i was like and i try to explain to her you're going to be on two sides of the war like two sides of this coin i'm telling you you would rather be on the ai side of the coin so i agree with you i think i think ai like i mean today uh gpt's launching gpt5 it's huge announcement crazy what's what's next uh Uh, and, uh, I do believe it's going to affect everything we do, but I believe if you know how to utilize it and leverage it, you'll, you'll be a okay.

20:06So for anybody listening, uh, you know, you know, give me, give me a business owners listening and they're saying, this is all great, but like I, I, in my hiring process and, or I'm looking for two or three candidates, what are like the two or three things I should be looking at just watching out for. So I know that I'm hiring the best, you know, the best person for me. Yeah, I think really being clear about your expectations and what you really need out of somebody. What are the things that are really going to drive your business forward? What are the gaps that you need to fill? And what are the things that really don't matter?

20:43I mean, I think we all look for the perfect fit, the perfect person. We call it the purple squirrel. Like not, there's going to be maybe one person out there that's got what you want. Yeah, unicorn. And you're going to have to pay a hell of a price to get them. You're going to have to have all the bells and whistles because it's a competitive market out there. Yeah. So I think that's probably one of the number one things that I face when I talk to clients is just really getting an understanding of what the expectation is and not making them feel like they're crazy for having that expectation. I mean, that's a completely normal thing.

21:23But I think when they're more in tune with some of the challenges, which is where I bring the value and educating them and kind of bringing the stats, we do a weekly market analysis on all different types of topics within our industry, letting clients know what's going on with their competitors, letting them know statistics of the rate at which people are quitting is 50 % less than what they were at in the last five years. Now I got it. It took me a day. Now I hear you saying, so people are quitting 50 % less than they were. Yes. I thought you were saying at first they were quit like 50 % more it's actually less they're staying because they're in it makes sense because they're scared so if people are like so again the reality is the good players have jobs I just want to say that and uh and the a players they have they have jobs they're not always looking and uh and then the fact is that those a players 50 % of them are staying like like the the rate of which they're leaving has dropped by 50%.

22:32That's right. That means it's harder than ever to acquire an A player. It means you need to do more things. You need to have the knowledge. You need to have the unique mechanism. And most importantly, you need to have the right talent working for you every single day trying to find that right player. And that's what you do, I assume. Yeah. Yeah. So where can people find you? um they can find me at uh jessica ramirez garcia on linkedin um and i am also uh the company that i work for is simply biotech so you can google simply biotech give us a call ask for me and do you have any last words for anybody that's listening about uh recruiting hiring training culture I mean, this is a people business.

23:24People hire people, people work with people. We're not in a stuffy corporate environment anymore. And that's not what people are looking for. And I would encourage teams, hiring managers, business owners to look at what is out there about their company, educate themselves on what public information is being posted on Yelp, on Glassdoor, on Google, being aware of how their company is. is perceived, especially when they're trying to sell somebody on something. And if it's not favorable, take the action to fix it. Find out what's driving that with your current staff. Have transparent conversations.

24:07Be honest with your people and make changes actively and show your people that you care about that kind of stuff. So what I'm hearing is reputation management is everything we're in it we're in a we're in a more of a scarce market of people leaving not not leaving their jobs and for businesses of all types uh biotech and other uh to acquire new employees or you know whatever it might be executives you're going to have to work harder smarter and be more favorable and have a culture that they want to be part of yeah definitely and And B, if you're on the job market, be somebody that wants to contribute to that.

24:50Show up in a way that is going to add value to the company in the direction that if you owned a business, you would want your company to go. I love that. That is, wow. I'm going to leave it at this because I think this is the most important lesson of all. if you're looking for a job. In that process of that job, you are not thinking about how can I get paid and how can I make money? You need to be thinking about how can I make the business money and what value can I bring? And when you come from that perspective, things change immediately. 100%. It gives you more opportunity if you're contributing to growing a company.

25:29Management opportunities are going to open. Doors are going to open. It's going to generate revenue. You're going to be able to ask for merit increases, raises, make change in the company that you're a part of. There you have it. And that was another episode of The Vault Unlocked, where proven builders, real strategies, and unstoppable growth happens. Subscribe now. The next unlock could be your success. The code is cracked. The vault is open.

26:06Let's go.