Part One: Introducing the CurifyLabs Platform | TWIRx Special Series

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1:21You are listening to the Global Network of Podcasters dedicated to the pharmacy profession. Welcome to the Pharmacy Podcast Network.

1:38pharmacy you have so much to think about right now the elements the pressures the competitiveness of running an independent community pharmacy running chain pharmacies running specialty pharmacies and compounding pharmacies every single one of those sectors is going through something unique right now but there is an element there is a factor that all of the entire pharmacy industry is experiencing and that is change and that is innovation and part of that innovation is a discussion that we're having with part one of the curify labs podcast series and that is for the independent community pharmacy the privately owned pharmacies and even some of our regional chain pharmacies expanding their compounding business.

2:31This and more brought to you by Curify Labs podcast series. You won't want to miss this.

2:55hey pharmacy podcast network listeners welcome to episode one of a three-part series that we're with Curify Labs. Today, we are going to be demystifying what is, who is Curify Labs. No stranger to the pods. Arman Asghari, I'm so glad that you're here. So glad to see you again. How are you? I'm doing great, Todd. Thanks for having me today. I've been pretty excited about joining this for a little while. I've been watching you for some time now. Well, I am excited as well because we want to demystify. I think the first question, subject right out of the box is, you know, when we're talking about AI, when we're talking about new technology and innovation, when you're entering a market, sometimes you have to demystify what is not in play and what is not, you know, with the rumors that are going out there.

3:54And Curify Labs, with your success, you're kind of experiencing some of this too. And I just want to clear the air right out of the gate. Just give our listeners a little background on Curify Labs and why you guys are so interested in entering the pharmacy operations market. Yeah. So, I mean, in a space where everyone's trying to be innovative and they're trying to market this cash business for their pharmacy, I think what really is going to set you apart is kind of the bones of what you're doing, right? So what Curify Labs offers is just a full end-to-end system for your compounding lab. Now, this system is based on 3D technology.

4:41Now, it's inspired by it. It's not doing exactly what every 3D printer that you see online does. What this has done is it's curated for your compounding needs. Now, we're in the non-sterile space, hazardous, non-hazardous. But what the system allows you to do is, honestly, just personify what you're currently trying to do with your compounding. Now, we do anything from oral compounds to suppositories, vagatories, vet compounding. But essentially, it automates the part that takes the most time. Once you have everything mixed, what this will allow you to do is weight monitor every single dose that's going into packaging, molds, and we work with your pharmacy.

5:36So if there's stuff that you have that's proprietary or that you don't want to change up, we can utilize your formulas. We can utilize your molds. But essentially what it's doing is it is dosing everything out for you. It keeps it keep monitored. It's going to put everything into an audit trail, which makes you USP compliant. It's probably going to go above and beyond what your current records have when it comes to registering every single dose for every single patient. And bigger than that, we wanted to create a higher quality product too. So although you don't have to use anything like our GMP manufactured bases, what we offer with those is a ready-made base approach where you just add the pharmaceutical ingredient.

6:29You don't have to worry about flavoring. You don't have to worry about bitter blocking. All of this is there for you. Now, we also have our own validated formula. So we have an analytical lab in Finland where we run everything. We want to make sure stability studies are there. You just jump into a formulation. We have quite a few. We have over 120, but it's a shared database for everyone. And you can choose those. They're going to have basically everything you need, the cleaning and validation reports, the dissolution studies, everything is there for you. So if you wanted to come in and utilize our system, you would basically have everything you need to get started outside of the bare bones.

7:21Like, obviously, we want you to have scales and mixers before, you know, it's not a standalone product there, but it's just made to enhance what you have going on in your lab and increase output without any risk factors. You know, we don't want to make anything, just because it's faster, we don't want you to have to worry about quality. It should actually be better quality too. But also just so you don't have to hire that next technician, you can make the best of what you have with the technicians and pharmacists in your lab that you currently have. So the clarification just for listeners to understand and in order to do your research as you're listening, you may hear this podcast.

8:08I want you to go to CurifyLabs.com. Once again, that's CurifyLabs.com. Look into this, do some Googling, push around, even type into ChatGPT and just ask questions about it. Curify Labs received the highest honor of the Red Dot Award. This is an international recognition, which is absolutely amazing that you can actually show and claim this. And I think there's more critique when you start getting into the global markets. You know, it's one thing to talk about the U.S.-based markets. But when you're talking about global markets, how many eyes and ears are on you and what this means for innovation?

8:53What does this mean for sensitivity around how compounding has come under a lot of critique over the last 10 years? And a shout out to the Alliance for Pharmacy Compounding. They're actually members of the Pharmacy Podcast Network. They're constantly fighting for the compounder here in the States. But what was it like to be recognized on a global scale in getting this Red Dot Award? Well, I mean, anyone who's listening or anyone who's watched, I mean, you guys have seen what compounding looks like. I mean, these machines look like they're out of like the Soviet era. I mean, they're just boxes with wording on it for the most part.

9:37So for us, we take great pride in our design team and the hard work that goes into making these. So it was just an amazing honor to get spotlighted there. And this was a little bit more than just the machine. Now, we did win best of the best just for our new Pharma Printer Forum. That's our new 3D printer. Now, we also got the design award for our packaging. So our packaging is just, you know, it's one of the many testaments we have here is showing that we care not only about the product and what you're doing in your lab, but we wanted to make everything marketable. We want you to be able to put on your website.

10:31You know, we now have an award-winning system in our pharmacy. you know and if in a lot of pharmacies uh you know my family included they've created a window they want to be as transparent as possible so when you come to the actual pharmacy sometimes you can see into the lab so you want your customers to see into the lab and see an award-winning system there you know so i think uh and obviously you can look through our videos or youtube we have a great YouTube channel, but it's almost plug and play at this point. We wanted to make this one so user-friendly. We wanted to make it so marketable. And I think all of our customers that have gone through the first generation model we had, the functionality was always there.

11:21But now this design on top and it being even more functional, it's just something we're really proud of. And we think, you know, if you end up having one of these in your lab, it gives you something to be proud about too. And, you know, all new technology is cool. I mean, I don't know about you, but I buy every new thing that comes out. So I'm sure pharmacists aren't much different than me in that regard. Pharmacists are nerds. They're a bunch of nerds. They love technology. So I love what you said, Armand, about marketing your technology. If you invest the money in systems, in technology, and you demystify that to your public, you know what that creates?

12:13That creates trust. So if you were to purchase one of these systems, you're going to reach back out to the Curify Labs marketing team and you're going to say, hey, give me the right terminology. Give me some of your videos, some of your, um, you know, high quality, high definition, uh, pictures so that I can market this and then build an entire campaign through social media or through your blog to show this technology off. And like I said, make it not a mystery anymore to your public about the tech. Because if you started saying 3d printing and compounding pharmacy in a local press release or on your blog or on your social media, you're going to get a lot of traction being pulled back to that because there's going to be a lot of curiosity around this and being able to say, well, what does this mean?

13:03And when you marry that with the most trusted healthcare professional in healthcare, which is our pharmacists, that helps you to get this to the next level so that people keep coming to your pharmacy for their solutions and for their healthcare consultancy and overviews. So talk to us about building success. How has Curify Labs helped your new customers launch these tools and get more attention in their own communities? Yeah, for sure. So I mean, one of the cool things about this and something that really drew me into wanting to actually be a part of it was our customer success part of this is such a huge pillar.

13:47Like I've never seen any company in the space do what we do. And one big factor is we want to make sure everyone's happy, right? I mean, that's customer success in a nutshell, but we spend a lot of time. Predominantly, we do have a customer success team full of pharmacists, certified technicians that come out for three full days and just jump into your workflow. Now, this isn't just to implement the technology. We also want to get to know the customer more, get live feedback. And that's why this Orem has become what it is, is we take actual customer feedback and then we feed it back into the system.

14:36So we want to make sure everything that they see that would make their life easier, we're able to implement with what we have. So with our customer success team, those three days are integral. Not only can we give you a marketing deck, but let's say you wanted to set up a provider night where you invite all your providers in the area to come check out this new 3D system. We'll co-sponsor that event. We'll jump in there with you. We'll make sure it gets the recognition it deserves. And we know in the first 90 days, that's what we always say, implementation takes place. After the 90-day mark, you should be pretty smart super users of any technology.

15:22But in the beginning, we want to help you market. We want to help you gain the traction, the business. And then on the back end, understand it so well that, you know, you'd be able to run this whole show, you know, just maybe nine times, you know, we've seen things like suppositories where you can make it nine times faster. If I can make my technician, you know, even two to three times faster, it's going to help a lot. But something that can make you nine times faster, you know, that's something that I think a lot of people are looking for. And in all honesty, what sets us really apart is we have 24-hour care.

16:08I mean, even if you woke up at 2 or 3 in the morning and you, I mean, God forbid you're thinking about compounding at 2 or 3 in the morning, but we have a full team in Helsinki, Finland. So when the U.S. sleeps, Finland's awake and ready to help. So it's one of those things where we are really proud of our team that we built around it. Now, the system's amazing. The software, you know, everything is as high tech as possible for this day and age. But the people that this company has, I think that's what sets us apart. And the amount of people willing and ready to help at all times. That's really what we're bringing to this space, too.

16:50Curify Labs is helping redefine what modern pharmacy compounding can look like. At a time when pharmacies are being asked to do more with greater precision, compliance, and scalability, Curify Labs is bringing pharmaceutical-grade automation into everyday practice. Their end-to-end compounding system connects hardware, software, quality controls, validated formulations, and GMP-manufactured excipient bases into one integrated workflow designed to support personalized medicine. What stands out is how practical the Curify Labs model is for pharmacies. Their technology supports USP795-aligned non-sterile compounding procedures, integrated quality control steps, digital batch records, and documentation designed to strengthen audit readiness.

17:35Pharmacies can choose validated formulations from the Curify Labs formulation library or create their own, all while improving consistency, efficiency, and traceability. Curify Labs also emphasizes scalability in the workspace. Their modular system allows pharmacies to start with the setup that fits today's operation and expand as demand grows. With modeled ROI, suggesting automation can pay back even at lower prescription volumes. For pharmacy leaders focused on safety, workflow efficiency, and the future of personalized therapeutics, Curify Labs is presenting a compelling vision for what compounding innovation can become.

18:17So we have, if you're watching us on YouTube, you'll see the supporting graphics on your screen. If not, don't worry, there's going to be links to this in your show notes. So if you're driving or walking, just follow up later. But talk to us about the difference, the Pharma Printer Aerium and then the Pharma Printer 01 and then the syringe and jar heater. Talk to us about these products. Yeah, so it's a full system. And I don't really see somebody who's going to get it right off the bat. So me and my team, we do live demonstrations. We personalize them to what their pharmacy needs. Now, we have full system.

19:03So whether you wanted to go with our first-generation Pharma Printer 1 or our brand-new Pharma Printer Aurum, when you purchase those, you get everything. You get a syringe and jar heater or a cartridge and jar heater. You get a blister sealer. You get a labeling device. We want to make sure you have the full system so you can hit the ground running. Now, I know all of this is just, you know, jargon at this point, but I really highly recommend if you're even slightly interested in learning more, jumping on a live demo or a meeting with one of our team members, one of our pharmacists. And, you know, if you want to talk to some of our current customers, feel free.

19:52You can reach out. We'll give you their numbers. We have expanded extremely fast. We have a full U.S. marketing team. We have a full U.S. team around this system and the hardware. And we also have, I believe we're at 24 states and well over 50 pharmacies currently. I think when we first started, we thought this was going to be more pediatric oncology and hospital pharmacies. But now we're over here, we're really in the independent compounding space. We want to make sure that if anyone is looking to grow, get better, become more efficient, more accuracy, more precise, more logs, more audit trails, everything around it.

20:40We want to be there to be their partner in the new future of compounding and all the different tools we can help you utilize to just increase not just profits, but increase maybe what you can offer to customers and how you can help them on their own personal journey to feeling better or getting right or whatever you want to call it. So one of you, one of the ideas that you had was to make this an event so that when you purchase these systems and you've worked with the Curify Labs team to define, build marketing communications, you put notice out to your public and you put out an invitation that, hey, this is a VIP event.

21:33first come first serve we have room for 20 30 people to come in and do a tour to understand how we're changing the game in our community with regards to non-sterile compounding and then listing out the conditions or the the disease states or the the solutions that this marries up against to um what that those patients what those people are going through that brings so much attention to the investment that you've made but now you're able to introduce the entire pharmacy services that you're presenting to the community not necessarily just your non-sterile compounding let's talk about that environment because you've been part of the business of pharmacy for years your brother's also part of it so i think it's in your your family's blood um but talk to us about that that entire ecosystem of pharmacy care and how this plays into that Yeah, I mean, you have to think about what differentiates yourself in a community.

22:35I mean, if there's a compounding pharmacy even a mile away from you, what's going to differentiate what you have? Now, a lot of times it's just output or who's friendlier, who's nicer, who's been around longer, things like that. But I think when we were talking to our customers, now, if we're doing HRT, we're doing oral compounds, all of the necessary items that you would bring in to obviously differentiate what you're doing if you have hazardous or non-hazardous compounding labs. Now, that's one part of it. But what we are also able to offer is just a way for you to have a differentiating factor.

23:19You know, being a little bit faster or being able to have a menu of items ready to go. Like one thing that I always bring up to customers is, you know, when you're making mixtures of HRT or you're doing things like testosterone trochies, for an example, a lot of times those are made to order. So once a pharmacy gets an order in, they make a 10 milligram for one patient and it's ready to go. usually they say give us two three days what this system allows you to do is take one formulation make multiple different dosage dosages of that testosterone troche and then we have the six month stability studies behind it so you could actually start batching these things have them ready to go and go to a doctor and say this is a menu of items that we batch fully within stability study.

24:16So our beyond use date is always going to be, you know, the whatever, 45, 90, 180 days. And just whatever the customer would like, let us know and we can have it ready same day for pickup. And the other nice thing is, is we could give you samples, you know, we could basically print, you know, dosage, dosages of nothing, just placebo. So they could have a palatable taste and say, would you like that in that form? And all of those things, whether it's a film base, a troche base that tastes like white chocolate, a gel base that's easier to swallow for a customer that's been taking horse-sized tablets or pills.

25:04And it's a palatable, tasteful product that you are marketing. I think one of the funniest things that I had was we do this event in Helsinki where we invite our customers and we got testimonials. We did our own marketing. We asked them, like, you know, what's the most surprising thing that happened when you bought this machine? And the number one answer, and no one got to hear each other, so they all said it individually, was, you know, we bought this thing for functionality and didn't even understand what we were doing until we started marketing it and realizing this is actually more marketable than it is even functional at this point.

25:44Like we're not, you know, we're not experts yet, but people were so interested in how it worked. And then once they saw it and once providers saw it, they just became a more trusted source for their community. And I think that's something that we can bring to the table here. You know, what it no longer has to be that are, we have the smiliest people when you walk into our lab. We have real functional products and technology driving our business to make sure that we are giving you the best, most accurate, precise dosage form each and every time. So I think that's what's going to set you apart to utilizing something like our system.

26:26Harman, this has been such a good opening. This Curify Labs initiative is part of the change happening in the pharmacy care market where pharmacists are being looked at as treatment managers, as organizations and people that are surrounding their care to give them not just the prescription and not just the dispensing of the medication, but more importantly the insights to a bigger 360 degree care model of how this is going to affect my longevity my better living my ability to to care for my own family because i'm healthy i'm happy and you're mentioning of bioidentical hormone and peptides and glp1 and all of these things that are getting a lot of discussion in the markets, but unless you're consulting with a pharmacist, unless you're talking to your physician, it can be very confusing.

27:31So this is an opportunity to invest in technology to give your pharmacy business more opportunities for new revenue, new patients, but it's also a service to the community to demystify what's going on out there in the markets, It's encouraging our patients to stop doctor Googling everything and pick up the phone or come into the pharmacy and ask questions. Schedule time with a pharmacist to sit down and go over all of your medications, all of the management, and then get on a plan to build patients for life, to build clients for life. You're already part of the community. You're already doing facets of this.

28:15But sometimes when we take a time out and we say it's time to define what we do for our community, that in and of itself will bring you more business as an independent community pharmacy. Because there are large national chains out there who have pharmacists who are very passionate. They have technicians who really, really care. However, their business model is so fast food that it's making them, you know, how many shots have you given this week? How many prescriptions are you pumping out? Whereas sometimes those private opportunities, or I shouldn't say sometimes, all the time, those private organizations, those independent community pharmacies, they have that more of the time to set the patient down and talk with them and let them know.

29:05and then show them, imagine showing them this technology and saying, hey, look through that window and look what that's doing. I mean, it's going to blow the minds of your patients and people in your community. And the leadership, by the way, let's not forget, invite your state representative in to understand what community pharmacy is doing for their community and then show off this technology to them and say, hey, have you ever heard of a 3D printer for the compounding, non-sterile compounding? I mean, your leadership, the government leadership that you can engage is a way to market your services because they're going to remember these things when they're talking to their other fellow politicians or they're talking to an insurer or they're talking to something.

29:48But I love your idea about reaching out to providers, making a provider night, bring them into your pharmacy to show off not only what you've invested in, but answering questions. These providers want to know that they're sending their patients to trustworthy pharmacies that are implanted into the community. In wrapping up today, Armand, what else do you want to share with our listeners regarding engaging and getting started, our first steps to get started with Curify Labs? Yeah, for sure. I mean, first and foremost, make sure this is, you know, you're trying to grow your business in a way where you are wanting to grow the fundamental part of it, where you are wanting to make a more precise, differentiate yourself, wanting a more accurate process and product.

30:41Now, what I would highly suggest is if you're getting to a point where you're thinking about hiring another tech, you're turning away business. You're thinking, well, if I have a new tech, that's a yearly cost I have to make up with business. Do I have enough business for that? Well, sometimes, you know, we always have people worried that if I put this in here, you know, my technician scared for their job. That's not the case here. What we're trying to do is make them even more paramount to your business. You know, if a technician has the added technology, then they're just going to become more efficient.

31:19And now you don't have to immediately get a new tech in your lab. And for a lot of these independent pharmacies, I mean, believe me, my family owns quite a few. Finding a new technician with compounding skills in some of these small towns, it's impossible. You'd have to hire a normal person, then you would have to go pay for their training. They'd have to go fly somewhere, take training, and then get to that point where now, throw 90 days out of the window. This could be a six-month process for me to find out how to make this person, if they stick around, be engaged here. So if you already have somebody in your lab that you trust, that you think would be innovative with added technology, then you can grow your business without worrying about rushing the process.

32:11You know, we're not trying to go back in time, mortar and pestle everything. Let's try to, you know, let's try to engage what you have already. Let's just build upon the footprint you have in your lab and come see a live demonstration. see if it makes sense for you uh have a conversation with us our pharmacists on our team and maybe even a current customer we have and see if that is an avenue you'd like to explore and if you would um we're very quick we're very easy to work with and we guarantee you you know uh if if this doesn't help you then um you know just let us know we're always going to jump in and try to help any way we can.

32:56I think this is something that's changing the landscape. And I think the more time we're around, the more people that see it and integrate the system. It's just a better and better tool in a way to make personalized medicine more of a key foundational part of all pharmacy in the U.S. so we can help out individuals rather than, you know, a mass problem. We're helping out each and every person with the time and effort that it takes. And it doesn't hurt that it's a cash business and there's no PBMs that are looking at everything we're giving. So I think it's great for our business as well as, you know, pharmacy owners and independent pharmacy goers.

33:38So there are 18 stories out on the curify labs.com site. site, I want you to take a look, curifilabs.com forward slash success stories, and just pick a couple of these and read about how Curify Labs has been implemented and used within their pharmacies. And I think this is a pretty special section of the site to make reference and dig into, because what happens when you read these is you're going to start coming up with your own ideas of how I'm going to do this in my own independent community pharmacy. But Armand, this has been a great way to kick off this series. I'm very excited about what Curify Labs is doing for the success of our pharmacy operations out there.

34:29I want to thank you and the Curify Labs team for being part of the information that we pull through podcasting and how important it is to continue to give our pharmacies out there ways to be more innovative, more efficient, and grow their business. So thank you very much. Yeah. Thanks, Todd. Appreciate it.

35:08Thank you.