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Podcast Summary: This Week in Startups - E1756 with Rory Sutherland
Episode Overview In this episode of "This Week in Startups," host Jason Calacanis interviews Rory Sutherland, Vice Chairman of Ogilvy, discussing a wide array of topics ranging from the impact of AI and video conferencing to modern work trends and the significance of eccentricity in advertising. The conversation is rich with insights into behavioral science, marketing strategies, and the evolving landscape of work.
Main Topics Discussed
- Video Conferencing Trends
- The pandemic has normalized video conferencing as an acceptable alternative to in-person meetings.
- Historical context on how significant technologies require time to find their practical applications.
- Influence of AI in Marketing and Creativity
- The potential of AI to enhance brainstorming and creative processes.
- Comparison of human brainstorming with AI-generated ideas, using unique soda flavors as a case study.
- Cultural Observations
- Discussion on social norms and their evolution, particularly in the context of technology adoption.
- The role of eccentricity in advertising and how it can lead to innovative marketing strategies.
- Modern Work Trends
- Shift towards flexible work, vacations, and the four-day workweek.
- Insights into the changing expectations of younger generations regarding work-life balance.
- Economic Theories and Concepts
- Introduction to the Jevons Paradox, which suggests increased efficiency can lead to increased demand.
- Discussion on the "dormant fallacy," emphasizing technology's tendency to narrowly define roles for replacement.
- Cultural and Historical Contexts
- The Elgin Marbles controversy and discussions on cultural ownership.
- Exploration of food culture and culinary innovations, particularly in relation to breakfast traditions.
Key Insights and Takeaways
- Importance of Framing: How something is framed significantly impacts its acceptance and effectiveness, particularly in marketing and communication.
- Behavioral Economics: The conversation reflects on how behavioral science provides insights into consumer behavior and the unpredictability of human preferences.
- Adoption of Technology: Historical examples illustrate that the full economic value of new technologies often takes decades to materialize.
- Workplace Evolution: The transition towards remote and flexible work arrangements raises questions about productivity, loyalty, and employee satisfaction.
- Cultural Identity and Innovation: The merging of tradition with modern practices can lead to unique business opportunities, such as blending classic food items with contemporary marketing strategies.
Conclusion This episode is a thought-provoking dialogue between Jason Calacanis and Rory Sutherland that touches upon the intersections of technology, marketing, culture, and economics. It encourages listeners to reflect on the current trends in work and society, offering valuable insights for entrepreneurs and marketers alike. Rory's unique perspective as a behavioral scientist enriches the discussion, making it a must-listen for anyone interested in the dynamics of startups and innovation.
Additional Resources
- Follow Rory Sutherland: [Twitter](https://twitter.com/rorysutherland)
- Sponsor Links:
- Squarespace: [Get started with Squarespace](https://Squarespace.com/TWIST)
- Release: [Unlock SaaS opportunities with Release](https://release.com/twist)
- Notion: [Try Notion Projects](https://notion.com/twist)
Timestamp Highlights
- (2:28) Adoption of video conferencing post-pandemic
- (18:46) AI's role in creativity and brainstorming
- (57:59) Modern work trends; vacation and flexible schedules
- (01:22:30) The Elgin Marbles and cultural ownership discussions
- (01:32:53) Startup culture and trends in the UAE
This structured summary provides a comprehensive look at the podcast episode, addressing major themes and key insights while also inviting further exploration of the topics discussed.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00Finally, I've got rid of that lighthouse. okay yes I'm sorry I'll just pause for a second my phone yeah I want to call can you call back a little after in about 10 minutes everything okay fantastic oh brilliant okay thank you ready hey bye bye bye bye coming quietly in case I'm still recording okay bye bye was that a flip phone this week in startups is brought to you by Squarespace turn your idea into a new website go to squarespace.com slash twist for a free trial. When you're ready to launch, use offer code twist to save 10 % off your first purchase of a website or domain. Release. Large enterprises pose unique challenges for SaaS startups.
0:45Unlock customers with unique needs for private and single tenant hosting without the toil of DIY with release delivery. Get your first month free at release.com slash twist. And Notion just launched Notion Projects, which include new, powerful ways to manage projects and leverage the power of their built-in AI features too. Try it for free today at notion.com slash twist. Everybody loves when my next guest is on the program because we have very wide ranging discussions about everything in media, advertising, technology, and humanity. rory sutherland is the vice chairman of ogilvy the advertising agency and he's been there since 1988 he's the author of alchemy the dark art and curious science of creating magic and brands business and life great book if you haven't read it really will make you i think differently and a follow-up alchemy the surprising power of ideas that don't make sense He's a contributor to the Spectator UK and all around fascinating, interesting guy.
1:54He hasn't been on for a while, almost three years ago. I think the last time you were on, Rory, was it during the pandemic? I think it was just before. At the time, I was debating buying an electric car, which I ended up doing. Yeah, you were on right after COVID hit. Yeah. That's it. Yeah. we had a really interesting conversation then the world's changed a lot the biggest thing i think is the impact ai chat gpt and this new paradigm have had is that i'm gonna be at that i think i think one of the most important things might actually be the widespread adoption of video conferencing got it um now we never like to talk about technology that's 20 years old because it It makes us look out of touch.
2:43But if you look at the history of things like electrification, the really important technologies took 20, 30, or even 40 years, both for people to work out their proper application, but also for actually for their full economic value to make themselves known. This makes sense. Quite often really important technologies take a huge bedding in period. if you look at the pc if you look at the smartphone the mobile even if you say cellular phone we had cellular phones in the 80s it wasn't until the smartphone brought it all together we had pcs in the uh late 70s early 80s it wasn't until really the laptops and the mac imac perhaps that these things really started to have an impact in a large way yeah and i suppose if you the famous example is sort of factory electrification where they started off by putting a great big electric motor to replace what was a steam engine, which wasn't much of an improvement and may have been more expensive and worse.
3:42It was only when they worked out you could have lots of small machines with small electric motors, which didn't have to be co-located next to a big steam engine and which can be turned on and off separately, that the gains really started to emerge. And in the same way, I think, you know, changes to patterns of working life, which will probably come partly as a consequence of the pandemic and partly as a consequence of video conferencing being now seen as an acceptable alternative i think those are kind of fairly significant changes i always question by the way all economic models assume that the future of the world is ever greater urbanization right and i'm fairly confident that there's always going to be a kind of a centrifugal counter movement to that.
4:29I don't think it's a safe assumption. If you look at history, there are long periods where we move out of cities, particularly very big cities, which I think become unwieldy. I'm also a bit of a Georgist, and I'm conscious of the fact that when you operate in a very big city, like New York or London, increasingly the gains from your labor go in the form of rent to your landowner or to transport providers rather than into your own pocket this is absolutely correct now let's unpack why video conferencing has become so accepted and in fact is it better in a way than getting together in person because let's face it if we were trying to do this in person this podcast wouldn't happen uh we would probably be waiting two or three years for you and i to be on the same continent and here we are we can pop it up we can reschedule twice it's no big deal easy breezy and everybody has proper microphones proper lighting the nuance of video conferencing um there were a lot of details to get right and it required like proper participation like you have to learn how to use a microphone i can't tell you how many people would come on the program and their wi-fi would be janky yeah they and they would be on a zoom call or before that they would be on you know maybe um skype yeah and it just it would be dropping out it would you know nobody had ethernet nobody had a proper microphone people didn't understand so it does feel like there were like all these little granular details that people had to take ownership of and now they have and actually of course zoom got it right in one way over skype which is it used the model of the meeting room in other words there's a a pre-organized meeting which you join yes the model of the phone call because for a business to business context okay i wouldn't i I wouldn't dream of video calling one of my clients out of the blue.
6:19I mean, any more than I dress up in a clown costume and jump out of a box in their office. It just seems an intrusive and weird thing to do. Whereas the model of the meeting which you join, I think works much, much better just in terms of what we're familiar with. It's what that chap Raymond Lowy called maximally advanced yet acceptable or Maya. You know, it was close enough to what we did before to be recognizable, but advanced enough to be different. And also, of course, it's worth noting that, you know, high-quality broadband has made a difference. And also the fact that it's no longer acceptable to be useless at it.
6:57So there's often among older and more senior business people, it's almost a kind of badge of honor to be crap at technology. You know, it's dying, obviously. I don't think we'll see that in, you know, five, ten years' time. We don't see it much now. but five or ten years ago there was this kind of well you know all that sort of technical stuff is beneath me yeah so my assistant will set up the laptop i'll come in at the last minute let me know i don't want to press a button print out my emails for me that archetype was the curmudgeoned i'm above it i'm above the technical fray i have somebody for that set it up for me that's over that's especially and also it's what i call um simple social norms and i always call this the sort of coke effect i always say the magical property of coca-cola is that you can ask for a coke or a diet coke pretty much in any setting in the world and it's not a weird request and if they haven't got it it's their fault not yours okay and what i always said about video conferencing it went from being dr pepper for 15 years you know a choice you have to justify yes to becoming effectively a near default i dare you to say dr pepper in italy and see what the reaction is like i mean do it in the united states they'll be like having dr pibb you know it's it's apart from texas i think which is its home state where of course it completely you have dr pepper and coke in the same way that you might have coke and pepsi elsewhere yes i have a very funny story about that i actually gave a talk in italy and for some weird reason i was giving the talk to a media company and they said does rory have any uh sort of riders or you know yes particular favorite of course he does and my pa said well actually he quite likes dr pepper zero and they shipped it out by fedex from the united states and i said jeez you know i'm looking like some sort of prima donna here you know i'm looking like a crank i said i quite like the drink but i'm perfectly happy having whatever a local alternative is provided um and they said no no we're used to this they said our two chief executives at texan and we ship dr pepper everywhere they go it's in their rider that's pretty pretty cool rider actually isn't it yeah i think so uh you know and there is something about this zero movement that has just found a really great balance between the diet and the full sugar the zero movement it tastes like the real thing it doesn't taste like the diet soda anymore it's completely very interesting thing which is you have to make the diet variant as distinct from the zero variant you have to make it slightly more bitter than the mainstream variant or people in other words it's kind of like perceived sacrifice if you perceive a very slight sacrifice of sweetness you then believe it's a diet drink ah yes so you deliberately have to make diet coke a tiny bit more sort of citrusy yes you have to give something up in the flavor profile to feel you've done your job exactly yeah i've made the necessary no gain without pain kind of thing right i earned microscopic level but it nonetheless applies but then you take a look at the zeros and i would say if you have a coke zero uh or if you have a diet dr pepper if you're dr pepper zero sprite zero i've tried all these zeros you put it side by side with a regular one you're much closer so something has happened here um people have accepted uh that it's it's very close but there's something to the spiciness of a dr pepper that is intriguing i love the dr peppers they always refer to it as a copy a copy of absolutely nothing else you know it is entirely original you know it's not a cola it's and uh you know it's patently not a root beer and of course it's very difficult for shops that want to pass off dr pepper to because there's no real way you can describe it so they always call themselves it's a dr pepper they call themselves professor salt or something you know as an attempt to basically mimic it but there's no actual descriptor you can use that describes what it is no the formula is safe because it's indescribable you can't make a mock beverage of it it'd be yes you'd have to like professor doctor you know uh yeah it's it's uh there's a museum if you're ever in waco texas and i nearly went there but unfortunately couldn't make it uh in waco texas there is the official dr pepper museum if anybody feels like a pilgrimage that yeah that does seem like a pilgrimage that a full two dozen people a year, probably may.
11:38If you're if you're going to the Dr. Pepper Museum, it's time to assess your life just a wee bit, I think. Listen, we have been doubling and tripling down on Founder University here at launch. In fact, it's kind of the future of our firm. And it's amazing for us to work with hundreds of early stage founders, even before they incorporate, right, they have ideas, and they're trying to figure out what tools to use to make their ideas into a reality. And we're seeing so many of these founder university startups using Squarespace. Everybody knows Squarespace has beautiful design templates. They're all mobile optimized.
12:12And of course, they have powerful e-commerce integrations. But did you know that Squarespace also added member areas? This is where you can sell members only premium content, okay, educational stuff, etc. And if you're a consultant of some type, you have now appointment scheduling built into Squarespace. so listen if you build it on Squarespace everything's going to work they keep adding amazing features and you're going to load super fast on your desktop and mobile it's going to look great super easy to edit super easy to evolve and if you're looking to start your business you can't go wrong with Squarespace we all know that so I want you to head to squarespace.com slash twist for a free trial and when you're ready to launch use the offer code twist to save 10 % off your first purchase of a website or domain we love you Squarespace our longest running partner here on this week in startups thank you so much for supporting our founders and for supporting this week in startups but to your point how you frame something is so important this is you know a skype was kind of instant messaging you know one-on-one instant messaging turned into a phone call slack and zoom were meetings turned into chat rooms and video conferences and the fact that there was a url of a meeting that the meeting uh was independent of the people coming and it was absolutely perfect that url idea was a piece of absolute genius um and um i thought i thought it was you know just such a brilliant brilliant thing which is that obviously then And eventually companies added slightly more security and passwords and things.
13:51Yes. In the very early days, you had a very simple sort of nine digit number. You had a URL, you clicked on the URL, no need to download software. Because of course, in anything, in any of those network things, you're always, you always face the problem that the quality of the meeting basically sits at the level of the most technologically incompetent individual participant. and so if you add any degree of difficulty like a software download it only takes one person to be struggling with the tech for you know the first 15 minutes of the meeting to be ruined it's also worth noting by the way that because zoom worked on a cloud basis i think it crossed the threshold of non-crappiness first in other words other alternatives always were prone with depressing regularity to um essentially kind of you know fail um the ease of use and reliability really that is what made it but it existed that url exists just like the conference room exists you know that conference room is on the third floor in this building you know this conference exists at this you know url it just made you feel like it's got a reliability we go to that room and we're there yeah it worries me a bit because i often talk about this sort of the asyncrasy of things being invented and things becoming really usable so that when video conferencing was novel it wasn't much good and by the time it became good it was no longer novel and that that's why i made that caveat at the beginning of the call which is that we like talking about novel things generative ai we like talking about maybe the metaverse although that seems to have suddenly fallen out of favor.
15:32Yeah. Okay. And we love talking about what's next, which makes us look forward thinking. And actually, there's a big role for backward looking thought, which is what is it that was invented? I've got a terrible story, by the way, to tell about this, which is before the pandemic, I met a senior person from Zoom. And we were discussing from a behavioral point of view what we could do to destigmatize a normalize video conferencing. And our best suggestion at the time was effectively to make Friday video conferencing day for everybody kind of thank Zoom, it's Friday. So you'd at least solve the coordination problem.
16:11A lot of people were working from home. It was kind of don't ask, don't tell. But a lot of people work from home on a Friday anyway. And what you do is you'd effectively make Friday the day in which people did their video call. And then we suggested that And I thought it was a pretty good suggestion. And just as she was leaving, I said, almost in passing, of course, what you really need is a major transport strike or a minor pandemic. That was in August 2019. And every time I look back on saying this, I'm kind of. Wow, you cursed us. This was your power, Rory. You set it in motion. So we'll put you in touch with the Wuhan Institute of Virology.
16:49Now they know where to point the finger. Right to Rory. I always felt because, funnily enough, it wasn't a totally flippant point because I had been reading coincidentally about the effects that pandemics tended to have on behavior. I'd also been reading about the fact that, of course, we assume that we've completely forgotten the kind of things that would happen. So if the Titanic had avoided the iceberg, it would have been held at a point outside New York. then slightly dubiously the first class passengers were allowed to go straight through on the assumption they were healthy but other people would be inspected in advance and uh second and third class passengers were treated differently on arrival but had to go through kind of quarantine procedures in the case i think of the third class passengers you know we forget that that you know that was once completely normal um right sounds like it sounds like how we executed it here gavin newsom was up in french laundry having like dinner parties while they were arresting people who were surfing and you're like wait a second that's what i knew something was up i was like wait a second these mother melon farmers are up at the michelin starred restaurant with no masks on in a room living it up and they've literally got people patrolling the beaches with whistles calling the coast guard on a surfer and you're like you know i don't think the surfer needs to wear a mask and and this is where like it got a little concerning to me i don't know if you had this moment where i was like it doesn't seem like we have an illogical approach here so when did the pandemic break for you and you said the logic is getting thrown out and this is people being uh this is their chance at authoritarianism and given a chance people some people will take that authoritarian that that authoritarian stick and swing it also this has a bearing on ai in the sense that i think we are right to come out of the pandemic with a slightly reduced reverence for science um quite simply because with the best will in the world with the best intention in the world no one can really predict the uses to which inventions will ultimately be put anyway so this isn't say that scientists are necessarily evil it's simply the fact that Secondly, I would argue that regardless of where the pandemic originated, the practice of collecting batshit from obscure caves that no normal human or animal would even enter, and then taking them to a laboratory in the center of a city of 12 million people, where you investigate the peculiar viruses that might be found there under what I think was something like level two biosafety conditions.
19:41and i asked next but what that meant and he said it's basically what you get at your dentist okay they wipe things down also the failure to spot that it was airborne was i think um yeah uh very very interesting because i i had early on in the pandemic is a little bit of a kind of bit of arbitrage yeah i bought a hepa air filter being powerful 500 pound 600 dollar hepa air filter. And the abuse I got on it online by people saying that the virus is smaller than the HEPA air filter. And therefore, my filter is useless, completely failing to understand that the virus travels on droplets. And the fact that, by the way, NASA have shown that HEPA air filters remove far smaller particles than their billing suggests.
20:29Never mind that. I mean, one of the interesting things is that there seemed to be the assumption that particles of sputum or whatever it may be above a certain size would not be airborne now i think if you've ever had somebody talk to you too close at a party when they're drunk and they spit in your eye absolutely you've got evidence to the contrary and that happens once a party and actually i hate to say this but if more scientists still smoked they would have known perfectly well that very large particles can drift in the air because the air is kind of sticky at the level of small particles.
21:04They're those wonderful spiders that actually produce a great big sort of rope and then ride on the wind using that very fact. It's a fantastic thing to see done. It's good use of YouTube. But the fact that they failed to spot it must have been largely airborne and promote ventilation sooner than they did. you know okay in britain in january february you know opening your windows wide is not a particularly practical solution but once you get to the spring large parts of the u.s ventilation would probably have saved a lot of lives yes and then we did the exact opposite we said stay home and then so what did people do they said great i'll have a party at my house i'll invite 10 people over my house you can't come to my front door i'll keep the doors closed the blinds closed and you won't be able to see us with our masks off it's like you would have been better off being in the backyard having a party so in terms of the uses of ai i think we have to be um and by the way i think there's a very creative use for it which is suggesting things coming up with random variants you know um brainstorming you'd put that in the category of yeah emphatically sort of what you might call turbocharged brainstorming yes um i think and possibly turbocharged small scale very safe experimentation i'm very uncomfortable with the idea of it making final decisions without the scope for human correction because something over optimized to do or something optimized to do anything is likely to end up over optimizing that thing i mean humans have a kind of instinctive notion most of the time when they've kind of when they're practicing overshoot it's hard to brainstorm you brainstorm for a living and the preconditions for brainstorming or being open-minded the human brain is because of evolution we are trained to be conservative to look for patterns and to stay in those patterns because sticking with what has worked means you stay alive and your baby doesn't get eaten by a lion you don't get eaten by crocodiles because you thought, hey, that's a great river.
23:11I wonder what's on the other side. Habit is perfectly rational once you understand the evolutionary, as is social copying, of course. Yes. If I've done it lots of times before, or if lots of people are doing it, then I can discount significantly the risk of doing such a thing. It's why people buy big brands to a great extent. Yes, safety. Tide is not going to ruin my clothes because people have been using Tide for a long time. So let's do it right now. If it were ruining clothes, I would have got to hear about it by now. It would have been canceled. Now, here is our brainstorming session. I'm going to ask Rory and I'm going to ask Chad GPT-4.
23:51And we'll see which one can brainstorm better. Open-minded brainstorm. Here's your prompt. I'm giving a Rory prompt. There's a Rory GPT prompt. What would a variant of Dr. Pepper that most people wouldn't want to try be, but that a small percentage of people would become addicted to a variant of dr pepper that most people would not want to try but some small percentage of people would become addicted to what are some variants on dr pepper you can think of my god did it do such a good job here your mind is going to be blown one one interesting thing would be simply to uh to sell dr pepper in a very narrow, tall aluminium can.
24:36Because the effect on taste and experience of the receptacle. The vessel. This is anecdotal, and I'll admit it, but it fascinates me. And I had some corroborating evidence just a couple of days ago. I basically didn't drink water at all. My father doesn't drink water. I'm not saying he's an alcoholic. He drinks a lot of tea and coffee, and he drinks wine, and he'll drink other flavored drinks, but he just doesn't drink water. I didn't really drink water either. And then they started selling water in a can. And I discovered that once it was refrigerated, I really quite enjoyed it. And I have no idea where this is.
25:19I mean, what's going on there? Absolutely no clue. But I wouldn't drink water out of pet containers, but water out of aluminium cans I quite enjoyed. And then I discovered a drink, which I can't name, for reasons of obvious confidentiality, where someone contacted me only two days ago, bizarrely. Yeah. Where although the drink is widely sold in tall, narrow aluminium cans, I might add, in pretty much all the multiple retailers in the UK, and it sells well, nonetheless, about 50 % of their sales are direct to consumer. And I say, what? So people are ordering, you know, cases of 24, 48 cans, even though the thing is readily available in your local shop right and that strikes me that they've probably stumbled on some weird combination where a certain percentage of people just find it absolutely amazing because it would be a clue wouldn't it i mean i suppose well i have another theory what if it's because it's stackable and because they're narrow and tall you can fit more in your cupboard or your refrigerator it's stackable if you buy it from the shop so that's a fair point yeah that actually you're that um but it seems to me unusual put it this way that um you would you would see that you know because normally if you knew someone who is selling a drink that was selling only online the first thing you'd say is look you've got to get wider distribution because you know just i mean as coke discovered what was it refreshment at arm's reach is their great mantra the distribution is sort of three quarters of the law yeah um but it's called in marketing it's both mental and physical availability oh i like that mental and physically mentally mentally available and salient and is it physically available yeah well and it's very interesting so now i wonder if it also has to do with something not just the mouth feel but the hand feel because you can fit your hand all the way around those cans even if you had small hands uh you those cans are very there's a great hand feel to a thin tall can where a fat the short fat cans you know you got to wrestle with them a bit you know you the probably the perfect container would be and i was you're not going to believe this i was actually talking to someone because i have to record a talk for an aluminium conference in chicago and um i said probably the perfect container would be something shaped like a coke bottle but made out of aluminium and they said they do exist but you can only buy them in japan yes i have seen these they look like the classic christmas coca colas as we call them here but they come in uh the aluminum yes you're right all right here are your dr pepper flavors go on these are some flavors dr pepper super spicy edition now that that's an interesting idea that no one has kick in even more spice this could be a hit with adventurous drinkers this is chat gpt spicy beverages have a niche market but there are people who enjoy the thrill of spice number two dr pepper this one's gonna be pretty horrible or pretty great salty carmelody but they do talk about dr pepper having a little caramel to it combining the sweet iconic flavor dr pepper with a touch of savory saltiness Ah, interesting.
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29:51You can turn your ideas into apps and deploy those apps quickly and flexibly. Let release show you the power of release delivery and get your first month free. At release.com slash twist. That's right. They got that domain name. Release.com. What a great domain name. That's up to$10 ,000 in value at release.com slash twist. Okay, here's number three. This sounds disgusting right in the garbage. But this is brainstorm. Dr. Pepper matcha edition. No. Dr. Pepper does not. Does it go with matcha green tea? You would do that? The weird thing about matcha is it is kind of brilliantly polarizing. in the same way that Dr.
30:32Pepper is. So I can see why I've made that inference because I occasionally have a matcha latte at Starbucks, for example. I like a matcha. Whatever you do, by the way, do not ever tip it in your car because you have. Oh, it's over? A pint and a half of snot, basically. Yeah, you basically have a green car now. You turn your car into the 60s edition. It's an absolute catastrophe. But if you manage not to spit it in your car, I quite like it as a tea alternative. It's actually quite heavily caffeinated, Matt, if I'm right. I know. You know, I like to make it at home. If you go on the Amazon or whatever, you can buy a matcha whisk.
31:11A little mixing kit. A little matcha whisk. Just whisk it up. Kids love it. Put a little honey in it and a little steam milk. This one will sell out. Green tea ice cream is a fantastic. Absolutely extraordinary. Yes. Coffee ice cream. I had the best coffee ice cream variant. Somebody made Vietnamese coffee ice cream. I love coffee ice cream. vietnamese coffee ice cream you know like with intense milk incredible oh of course yes of course yeah dr pepper now this one is going to sell out and is going to create a tiktok phenomenon this will be a tiktok phenomenon the dr pepper durian edition everybody knows durian is the fruit notorious for a strong smell love it or hate it kind of food that one would sell out what's very interesting about the durian is it's delicious by the way and i find the smell completely inoffensive and apparently it's genetic yes i heard this it's like the asparagus in your thing yeah the asparagus in your pee is also genetic yes with the durian um effectively i can't remember what the percentage is it's sort of 10 or 20 percent of people find the smell absolutely repellent i'm completely unconcerned there's a fantastic thing you can do in one of steve jones's books on genetics he names the chemical which is undetectable to about 80 to 90 % of people.
32:26Huh. But to 10 % of people, it's the most disgusting thing they've ever tasted in their life. Wild. And it was discovered sometime in the 30s because a German manufacturer of ice cube trays used this chemical and was suddenly bombarded with complaints saying that every drink I put this ice in tastes absolutely foul. But they couldn't diagnose it because 90 % of people - They were all going, I have no idea what you're talking about. And the brilliant thing, apparently Steve Jones and his geneticist mates used to do in Oxford was you'd invite a load of people around for tea, put a few drops of this chemical in the teapot.
32:59And what was brilliant is, of course, you just have a massive argument because two people would basically spit out their tea. You'd make the tea very well, okay? Yes. And two people would just spit it out and go, what's wrong? You know, you try to poison me. And the other eight people would be there going, perfectly delicious tea. I have no idea what you're talking about. This is the original gaslighting. This is the original gaslighting. It's a fantastic, fantastic way of gaslighting people. Yes. Okay, Dr. Pepper, savory herb edition, like rosemary or thyme. This sounds horrific, but I'll try it.
33:32I'll try it. Yeah, I actually think that the whole food industry has been possibly over-adventurous with spices, under-adventurous with herbs. Yeah, that's probably directionally correct. Yeah. I have an extraordinary thing. We get one of these food delivery kits from a company called Gusto. It's called Blue Apron or HelloFri that you have in the U.S. and it was a peruvian herb um stew which was very herb heavy i imagine in peru being at altitude they probably have quite a good supply of these kind of things it was utterly i mean mesmerizingly fantastic and so i think the herb idea combined with the idea that we automatically assume that herbs are good for us yes herbs have we been trained to think that if you do so like from the greeks on you take these herbs you mash them up you make some kind of tincture it's going to do something good it's going to be good yeah it's got to be good because it's herbs it could also be poison i think they also poison people with herbs back in the game of thrones days last one dr pepper smoky barbecue edition smoky barbecue edition that's obviously that's a that that's a what what is a potato chip flavor isn't it smoky barbecue and what they're doing there is that they're almost a couple of those flavors have basically come from ice cream i suspect and then now what is interesting about ai where it might be valuable i hate to say this okay is that when humans make creative wacky suggestions they're very readily discounted regardless of the human's track record or experience when a computer does people are much more likely to try so in a weird way one of the okay i always say this about behavioral science There are two ways behavioral science actually works.
35:23One way is because behavioral science is right, and you stop doing the wrong thing and start doing the right thing. So far, fairly conventional. The second reason is that behavioral science gives you reasons to test things that are counterintuitive. And quite often, those counterintuitive things, just by the law of averages, turn out to work. and they tend to work disproportionately well because being counterintuitive nobody else has tried them before you know just as before red bull nobody tried making a sort of weird tasting drink okay and so they tend to occupy rather a nice market niche that is fairly heavily uncontested fairly largely uncontested and so one value of ai is similar to the value of behavioral economics or behavioral science, which is simply by coming up with reasons to test more things than the things that make sense in advance, it will actually contribute to progress.
36:19So my great phrase is, we have to acknowledge, this is true of science, by the way, just as I think it's true of consumer goods. Okay. There are more good ideas out there that you can post-rationalize than there are good ideas you can pre-rationalize. I think this has to do with shame. Now that I hear you explain it, there is an inherent shame in saying a crazy idea out loud. This is why weirdos, no offense, go work at ad agencies. Because you go to an ad agency and you're having a meeting without the client. You say some weird s***. And everybody's like, oh, that's s*** crazy and weird. Got any more?
36:58But there's very few places in life that you could say, I got a weird s*** idea. Can I put it on the table? And we just like give it a minute to breathe. everybody else in life you say dr pepper durian edition they're like idiot yeah but at ad agency you try to is that what you try to do at ad agencies at ogilvy yeah i mean tragically i always say it's the only and it's almost becoming if you're not careful it's becoming a kind of refuge for weird people and that there's nowhere else in the business world in which certainly not in the kind of operational fields where eccentricity is much tolerated And so I always said it's the only job where you can actually make stupid suggestions and get promoted.
37:39Right. It's the only job probably where someone's asking alongside, is this a good solution? They're asking, is this an interesting solution? Because when you solve an advertising problem, it's not enough to solve it in a way that sort of logically works. You have to solve it in a way that logically works and gets noticed. okay so it therefore puts a premium on solutions that are slightly divergent or weird in a way that no other part of the business world does other than i guess art um would be you know that's probably a similar kind of parallel yeah but art is not always corporate what i love about the ad agency model is there's a corporate there's a building there's commerce there's a big price tag we're going to take 10 of your ad spend whatever you guys charge there's going to be some big consulting fee to come up with this so you're getting paid to think outrageously that's such a cool little refuge that exists in the world if ai merely suggests weird things and companies go i have no idea why it's come up with this but i'm going to try it okay in a way they wouldn't if a weird person came up with the idea right okay um why why is that rory why would they trust the gpt with a weird idea and discounting him i think we just probably we just place disproportionate faith in these things because um despite the fact that we know that generative ai basically makes things up i mean it has a extremely active fantasy life it has uh you know hallucinations uh chat gpt is convinced that i was awarded a cbe which is kind of british honor for services to advertising in 2019, which I certainly don't remember.
39:23It also thinks that I studied politics, philosophy, and economics at Cambridge, which is a course that doesn't exist at Cambridge, and that I worked for McKinsey & Company, which I almost sued it for libel at that point. I mean, a fate worse than death. I spent 10 years of my life writing reports that people paid six figures for and nobody actually read. can you i i go speak at stanford every twice a year and i ask anybody please raise your hand if you're considering going into like mckinsey or consulting like a third of the room raises their hand i say this is the one piece of life advice you're gonna get that pays for your whole 250 thousand dollar degree at stanford you will regret every year you spend doing that if you must do it to pay down your bills for two or three years fine but please when you get home do something meaningful with your life like learn an instrument or a foreign language or learn to be a chef do something entrepreneurial because you will regret that you burn those years sorry shout out to mckenzie i think it does worry me the extent you know i've actually i actually spend a bit of time encouraging my younger staff to be a bit lazy because they seem very highly committed and i always say look if a meeting is canceled at five o 'clock go home you know you've got to take the smooth with the rough and i i slightly but the reason i do that is i'm 57 and i realized that to some extent, I took health and energy for granted.
40:51And burning the very best of your 20s and 30s in the pursuit of Luca at the expense of almost everything else may seem like a good idea at the time. It probably isn't, to be honest. Okay. You know my team runs on Notion. I've talked about it a hundred times. I'm addicted to Notion. I'm addicted to the phone app. It helps me run everything smoothly as a remote company. And they now have project management built in, and it is awesome. I just got the update on this. And we're managing the entire process of putting on this 200 person Angel Summit event in Notion. We're doing all our project management there.
41:26This means the sales pipeline, the AV checklist, the schedules, who's responsible for speakers, the dinners, everything is done seamlessly in Notion. And then next year, I might have two or three new members on the team. You know what they do? So today, I'm excited to share that Notion has launched notion projects, which includes new powerful ways to manage projects and leverage the power of their built in AI features to notion projects combines project management with your docs, knowledge base and AI. So you can stop jumping between tools and stop paying too much for them to all right, that's one of the great things I love about notion is it's not people coming to me saying, Oh, we have to buy more SaaS software.
42:04Oh, we got four more products we have to buy to do this one task. It's like, no, just do it all in notion. Okay. So here's your call to action do your most efficient work with notion project you can try it for free today at notion.com slash twist that's all lowercase letters notion.com slash twist when you use the link you're supporting our show so go right now to notion.com slash twist just get your skiing in when you're young get some skiing when you're young exactly skydiving rock climbing basketball all good for your youth uh here's a go ahead okay but i mean so i also i think there is this thing which i've called you know it's sort of gone slightly viral which i call the dormant fallacy which is that what technology tends to do is it takes a role performed by a human okay redefines it very narrowly in a way that's suitable for technological replacement replaces it with a technology and then declares that it has saved the salary of the person who previously did that job.
43:10And it tends to achieve that by effectively defining the role of the hotel doorman as opening the door. It then says the doorman costs$35 ,000 a year or whatever they cost. Okay. We will now get rid of the doorman, replace it with an automatic door opening mechanism, job done, we lay claim to the cost savings, and we wander off. Two years later, the stature of the hotel, regular guests are no longer being recognized, taxis are no longer being hailed. And I think there is an absolute obsession in the tech industry, not with actually finding the optimal balance of human touch and technical or algorithmic automation, but by replacing human touch wherever it's even theoretically possible i think it's a terrible mistake i mean i was i was planning to um offer an mba uh for people working in service industries of any kind where i simply said you know uh first term curriculum answer the phone second term answer the phone i mean answer the phone yeah and then uh don't hang it up until you resolve the person's problem exactly yeah or when they say what the problem is take the rule book that they gave you throw it in the garbage yeah and then listen with empathy to the customer and then try to make them happy so they come and give you more money and tell their friends to give you more money i don't know who is training customer service these days and now with ai it's like oh we don't need customer service like that's not customer service that's customer loyalty the reason the reason is that loyalty is slow to measure and therefore it gets discounted.
44:51So we have this problem, which is not only does all big data come from the same place in the past, but we vastly prefer fast, highly attributable data to slow, hard to attribute data. Now, obviously, slower data is harder to attribute directly because more other things have happened in between. Okay. Yes. I don't know if you're familiar with the work of Ian McGilchrist, a kind of British neuroscientist and philosopher, really, who basically claims that, you know, we're at a cultural point where the left brain, and he believes this literally, by the way, that separated by the corpus callosum, the right brain hemisphere does the same thing as the left brain does, but it does it in different ways.
45:36Yes. The left brain only knows what it knows. The right brain is sensitive to context and will ask questions and so on. And I think there's a huge danger that in our love of winning, and I met him a couple of days ago, and I said, I think a large part of this left brain problem is because in order to get anything done nowadays, you've got to win an argument. Right. And we've come to assume that quality of reasoning correlates perfectly with quality of decision and quality of outcome. And I don't think it does. I mean, I think in a lot of cases, actually, quality of reasoning or the ability to reason a possible hypothesis for something working may be not a bad kind of filter.
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46:18But the idea that the person with the best argument therefore has the best solution is not safe because it discards creative possibilities by the shed load. i mean once you demand that things make sense in advance and that you can only do things the effect of which you can measure down to the last penny large numbers of solutions basically disappear from your solution space they come off the table because a lot of a lot of things only work in time you know fame for example uh i think there's a huge value to a business being famous but it's impossible to predict how that value will manifest itself in advance simply because the point of being famous is that people you've never heard of come to you with demands you never anticipated okay you know so one value of being famous is that um if if you want to perform very highly targeted precision marketing where you only pay to communicate to people who are in the market for your product, okay?
47:23Yeah. You are limited by your own imagination and conception of what your market is and what need states your product may satisfy. Now, if you become famous, you may discover, in fact, that there are whole incremental, unanticipated markets for your product and that your product satisfies need states you never even imagined for a second. This is so true. Okay. And so you have to have enormous faith in the capacity of your own imagination being better than the imagination of 20 million other people to determine what the value is. I think there's something really interesting in that I've made this point about online estate agents.
48:04I think it applies to online dating as well, okay, which is realtor, sorry for Americans, real estate agents. Yes. Okay. Now, what used to happen with an estate agent was when you went to an estate agent, you would have an idea of what kind of house you wanted. Now, an estate agent will tell you that actually, in the majority of cases, people end up buying houses that meet none of their initial criteria. The initial criteria is aspirational? So it's probably just seemingly logical. You know, we want a bit of a garden. We like this. We want that. And then they see an apartment with an amazing river view, and they decide they're not all that keen in gardening after all.
48:41It's kind of a recursive process, okay? Yeah. What happens when you go to a human estate agent is he's also doing – now, this all comes, I think, from the assumption in economics that people know what they want and can stipulate and describe it perfectly in advance, okay, which is a kind of foundational assumption of neoliberal economics. No one, no psychologist on earth believes that to be true. I mean, okay. Now, what the real estate agent is also doing is he's asking a second question, which is actually quite important for the efficient functioning of a market, which is what house could I sell this guy, which I couldn't sell to anybody else?
49:24And so if I went into a real estate agent, they'd probably go, this guy's a bit of a weirdo. I can finally get rid of that bastard windmill I've been trying to sell. You know what I mean? Okay. Or, you know, the Coast Guard tower on the shore. The lighthouse. Finally, I've got rid of that lighthouse. Okay. Yes. I'm sorry. I'll just pause for a second. My phone's. I want to call. Can you call back a little after in about 10 minutes? Everything. Okay.
49:54Fantastic. Oh, brilliant. Okay. Thank you. Right. Bye. Bye. Bye. Come in quietly in case I'm still recording. Okay. Bye. Bye. Was that a flip phone? Yeah. Now, actually that's a very, is that a flip phone? No, no, no, no. It's just, my landline thing oh it's your landline i thought you had a flip phone i'm like whoa is rory going backwards in time there is a flip phone there is a movement there's a movement absolutely there's the old-fashioned feature phone movement you know i love it uh which i think i to be honest if it weren't for about four or five applications like parking apps and uber i think i think i'd consider regressing actually yeah actually if you've got an electric car but you've got a tesla so you only You need one app for that.
50:40I've got the Mustang Mach-E. Oh, nice. Absolutely gorgeous car, by the way. Absolutely. Yeah, wonderful looking car. Yeah. Lovely, lovely job. And Ford did something very, very clever, actually. They were about to produce a separate electric car division and create new brands matching those usual car segments of crossover, utility vehicle, SUV, et cetera. Yeah, sure. And someone very brilliant went to them and said, you're making a complete mistake because you're looking at this problem from the top down, not from the consumer up. You've got five unbelievably strong products, which I think were Explorer, F-150, Bronco, Transit, and Mustang.
51:24Make electric versions of them. Why not? Because anybody, Tesla included, can make an electric car that meets the definition of some sort of car segment or other. They can't make a Mustang. they can't make a mustang or corvette or an iconic car the only thing i thought they should have done was i think there's a market to take the existing iconic looking cars like the corvette from the 60s or 70s mustang from 1970 or 1965 the pony car and that would be a great juxtaposition a 1965 pony mustang with an electric engine it's funny you say that because um i was just i just received a press release today from a british company that has worked out a way of doing drop-in electrification for jaguar e-type oh and it's actually lighter than the original don't ask me how they managed to do that as a v8 engine is a v12 engine is pretty expensive and pretty heavy but you can basically take the shell of a jaguar e-type and by the way it's reversible as well but you can basically drop the electric skateboard into what is probably the most beautiful car ever made yeah it comes with cars i think as with yachts they reach their kind of apotheosis of beauty in the kind of 50s and 60s shouldn't they you know yachts have actually rich people's yachts have become uglier progressively i think since um but what it means is that car manufacturers actually now have a back catalog yes it's a great greatest hits they could remaster the beatles and make everybody buy it again buy it all over again yeah absolutely again and i mean old people have money and are dying and they want to recapture their youth well i've wondered about going around and buying well you could go by the tucker brand if you want to for example tucker's available i don't know it sounds like a burden as much as it is you remember that three the three headlights thing which was sort of yeah uh and i've always wondered about brands like austin healy you know who owns them because saab didn't saab go out at some point which i which i think is delorean absolutely right yeah yeah so there's a couple of these that you could get mini cooper was one right and then i guess that's owned by bmw so bmw now but they had been dormant my wife who just rang just a moment ago has an electric mini cooper ah the range is tiny the range is only about 110 miles it should be the opposite well the battery is pretty small because it has to fit into the standard body so far got it of the mini but actually um range anxiety in the uk i totally accept the us is completely different um but range anxiety in the uk is pretty much irrelevant because of the density of population really so so i mentioned this that you know the u.s needs gas stations to serve a geography whereas we only need them to serve a population and so i did the little maths and it's we've got about 9 000 gas stations in the uk and in the u.s you've got 116 000 because obviously you have a road between sort of taos and farming to new mexico where if you didn't have a gas station on it no one could make the trip we don't really have those roads right you know basically every six months you run into a town even more extreme in say the netherlands or belgium and so the range question is is actually to be honest i think it's a perfectly rational american fare which we've imported to the uk yeah i mean when you have teslas have hit 320 that is and then the model model s has a 400 mile version um i can tell you the 200 mile version of my model x not enough 320 mile model y plenty because there's a certain amount of time that you want to get out of your car and it's about three or four hours that you want to get the hell out of your car i mean it's probably less in the uk because we're driving on more crowded roads i've driven huge distances in the u.s through western pennsylvania and you sit on the interstate and you go at 60 miles an hour it's pretty chill you can do that for you know as you say for three hours without stopping quite easily in the uk you tend to want to stop every couple of hours also as we get older our bladders tend to dictate the there is a uh there is an upper limit you and i are in our 50s now and there is a certainly a bladder issue let me ask you about this um what do people want employees today and what's motivating people you and i are part of the gen xers we wanted to have some amount of autonomy.
56:07We wanted to maybe be we wanted money. What's driving this next generation and then you have work from home, you have this sudden fear that Oh, my. And it's really interesting how five years things have swung because we had people who are white collar thought, I'm going to have five job offers from five different people, and it's always going to go up into the right. And now they're like, Okay, I can't get any job offers. Google and Facebook are not hiring everybody wants to do more with less and now my job's going to be replaced by chat gpt the psyche of the white collar worker has got to be really fragile right now what do they want it's very complicated i mean gen z are both different and not different from other younger generations that have come before them in some ways in that what probably makes them different to a large extent one very significant difference by the way is they drink much less that is which and less sexy yeah absolutely that as well yeah yeah um wow the overton window hey shut people are corny and square they're squares it is it is kind of i mean certainly the level of among the gen z people i work with the level of what you might call dissipation and general um you know bad behavior is shenanigans remarkably shenanigans beautifully put yeah incredibly low um they're very they're very conservative and uh they don't they're not gonna like jump into somebody's pool without being invited no absolutely not no there's there's less of that um which may partly be explained by the lower drinking habits repair enough being and drink being replaced by other drugs by the way um i mean interestingly the first the first thing you've got to do in the US is get rid of this ridiculous two weeks vacation thing.
57:55Yes. That has crushed people's souls. Which I think is monstrous. Now, I'm a Brit. I'm right of center politically. I get the gun thing. It's probably too late to do something and anything about it. It's not an ideal situation, but I can just about get that. Now, I can promise that I've never met anybody in the UK at all. this is the example of status quo bias that is so right-wing that they think we should actually have less vocation in order to grow the economy by a couple of percent i've never come across anybody with that belief And in fact, if you had that belief in the workplace, you'd be just generally regarded as nuts.
58:36and so one of the reasons with flexible work is you almost need a degree of flexibility just to visit your parents if they live 500 miles away or yes okay because you get two weeks vacation if one week is spent visiting friends or parents that leaves you with one week to see what is actually the world's most fascinating country even if you never leave the borders of the United States. Yes. Okay. That's kind of tragic to me. Also, we're taking too much leisure at the beginning of life with higher education and with retirement. And there's too little leisure in the middle. I agree with this as well.
59:13When people have the money and the health to actually enjoy it. That seems to me kind of weird. Why is it if I went to my employer and said, I'd like to take a year off unpaid, they would It's terribly unclear. I don't know about this. But I'd still be back in a year. Whereas if I said, I'm retiring, so I'm taking everything I know, my Rolodex, my contacts, et cetera, and I'm just walking off the stage. That's OK. That's called retirement. That's perfectly OK. Whereas taking a year right as a break is considered heinous. That's silly. It does interest me because previously, labor economics basically said there are two things that were at play here.
59:49There's time, leisure time, and there's money. and the employer pays the employee to compensate them for their lost leisure. Okay. And so pretty much because of the norm of the five-day week, which I think Henry Ford was partly responsible for. Yeah, I think fully responsible for it. He wanted people to be able to take their cars and go somewhere on the weekend. Absolutely right. And actually, by the way, if the U.S. had more vacation, I'm not even sure it wouldn't grow the economy because actually experiences are more labor-intensive than goods. And the money tends to be spent locally rather than on importing materials.
1:00:26Three-day workweek, a four-day workweek is becoming a discussion of this great negotiation that's going on to get people back to offices. And I think where this might wind up is exactly how Europeans look at the United States, which is like two days. It really winds up being four weeks off a month with the holidays, six days, etc. So you wind up talking about 25 days off a year, which is five weeks, four weeks. But we put them into sick days, et cetera. We don't give a full month. One interesting thing about flexible work, by the way, and I was talking to someone at Deutsche Bank. It was a theory of mine, and I wanted to see if it was borne out.
1:01:04And it is borne out. The single sick day or the two days off ill have more or less disappeared because those are kind of illnesses where you're actually well enough to work, typically. You're just not well enough to commute. I mean, the most obvious one without going into huge graphic detail is the stomach upset. Yes. Provided you're at home at a desk within reasonable reach of a toilet. Yes. You've got food poisoning. You're damned if you're going to go into the office. Yeah. No way you're getting on a subway. No, no, no. Not a chance. Interestingly, there's a kind of possibly an uncatalogued gain is that when people have the option of working flexibly, you don't have all those sort of wasted.
1:01:43And actually, of course, a single day taken off can have a large knock-on effect on complex projects, by the way, as well. So that's probably a gain. It's also the interesting thing that people now have, if you like, rather than just time and money, they have a third negotiating counter, which is what I call third and fourth, which is, as well as free time, there's also free where and free when. in other words if i can work at a time that suits me and at a place that suits me for at least some of the time that has a value now it has a value by the way economically uh you know um in that people who have other commitments can still work which they arguably couldn't undoubtedly benefits maternity arrangements because a large part of the disadvantaged women experienced while they were off on maternity leave was just being invisible it wasn't that they weren't working it was just you know you were really interesting the maternity thing you bring up because i came up with a system because i had a particularly hard-working uh woman uh who still works for me and she wanted to do some work even after she had the baby but she didn't want to come back full time no and it was like a light switch on or off you're either back to work or you're not working and i said how about we do this every two weeks you just tell hr if you're working quarter time half time three quarter time or full time and you can vary it just so we have an idea every two weeks set yourself up for quarter time half time whatever and you can round up we'll take a little bit of the you know if you're going to work 20 just round it up to quarter time and we just came up with quarter time half time three quarter time full time so you can pick and it might change you know your kid might get colicky or something and you might want to you know go back down to quarter time after being at three quarter time things can change and so that kind of flexibility i think is the thing that's changing i have the same epiphany because i have a pa who is a single mom um the only downside of it was her ex-husband had run off with a canadian and i couldn't understand why i you know i never seemed to get any business trips to canada which i've seen she had a sort of aversion to canadians but apart from that she was absolutely fantastic fantastic and um uh i suddenly realized okay look the things that make your job difficult to do are actually of no concern to me i'd rather you were above ground and reachable between nine and ten than traveling in on the underground on the um and and out of range you know and so eventually we reach this kind of interesting time shifting arrangement where for example if i had expenses to do or anything administrative, I'd post them to her home, and she'd do them in the evening when her son was asleep.
1:04:34And what I said, the whole part of capitalism, okay, is it's the creative generation of value exchange. Now, if people value flexibility of time more than they value money, for example, even Google now has an arrangement where you have four weeks with a line manager's permission, you can have four weeks of working from anywhere. Perfect. So, you know, that strikes me because I had a friend who's Brit who turned down a job offer from Google precisely because they wouldn't move on the two weeks vacation thing. And she said, look, I'm a Brit. I'll have to go back to the UK for a week every year. I've got parents and I have parents.
1:05:15That leaves me one week to see the US, you know, and she said, I can't do it. And so that was the deal breaker effectively. yeah i think four day becomes the where we're going to wind up on this and it's going to be three days in the office one day from home and we all move to a four-day work week at some point or just because certain people don't want to work and i think we'll have a two-class system people who are working to live and people who live for their work and there's no judgment there and but you'll be able to have both of those things in the same organization should bring with it i think is slight reduction in salary for people in office jobs with a corresponding increase in salary for people who whose presence is required whether it be a postman or 20 or whatever and most of us i think probably feel that the premium paid to knowledge workers is i think excessive in general yes it's it's closing though because if you look in the united states we have two for one jobs and they're all service jobs and now we have plumbers electricians all these positions they they make six figures and we can't get anybody to do those jobs so young people in the united states i think are going to increasingly look at the landscape and say i can work for some i can work for myself as a plumber electrician do drywall whatever it is some service job get plate paid really well set my own schedule and be in demand and control my destiny or i can work for a giant corporation that's not loyal to me that's going to lay me off and zuckerberg's going to be like you know what whatever it's a year of efficiency you're you're not efficient and i think people are going to have to think about that one of the things i love about what's happening with ai is there's a group of people who are embracing these tools and becoming 30 more effective at their jobs and i think those people are going to survive this change or this fork in the road and then the other people are going to realize i don't really like this never-ending efficiency race i'd rather just you know be an electrician or manage a restaurant or whatever it is and we might actually be able to navigate these bad feelings that people have about this there's a wonderful thing in economics called the gvon's paradox which is that um gvon's correctly predicted that an increase in the efficiency of steam engines in Britain would lead to an increase in demand for coal.
1:07:42And I've already said, well, how can that be right? Because if the engines are more efficient, they need less coal. You need less. When the engines are more efficient, we will find more applications for steam engines. Ah, interesting. And therefore, we'll ultimately need. Now, I would argue that probably LED lights in 20 years' time, okay, which are vastly more efficient than incandescent bulbs, will possibly consume more electricity than incandescent bulbs did because they're now so cheap that why wouldn't you just light up your home with phillips hue color changing bulbs for the lols right i see it with landscaping people are now putting leds everywhere outside absolutely yeah and they're like and they don't turn them off they're like they'll leave them on 24 hours a day it's like why would i even program them because they they draw nothing they draw nothing right and they don't need to be changed the that is i think the big revelation here forget about cost but convenience of not having to change a bulb but every five years is life change great annoyances in life completely completely agree gvons probably applies to labor that labor saving equipment that's something that makes a human more effective right in the longer term not immediately immediately you may you may see a reduction will actually lead to effectively you know more worthwhile jobs to be done because if you can be four times more efficient now there is the slight problem which is creating bureaucratic masses of text that nobody reads.
1:09:06It's probably, you know, there's a wonderful guy in Britain called Andrew Orlovsky who makes this part. He writes for The Telegraph and he says, just what we don't need, in other words, generative AI is yet more kind of unremarkable but plausible sounding text to surround every single activity that we undertake. So I'm prepared to believe that quite a lot of, I think quite a lot of text generation in business is probably value destructive. But there probably is a Jeevan aspect to it, which is that if you can make people miraculously, you know, architects, for example, I can imagine, might be a really, really interesting area where you go, you know, show me 10 ways to fill this space.
1:09:47And like you said before, the brainstorming aspect of this, just give me 10 one-liners to describe this project or this product, this new product or service. Give me 10 one-liners. And they all have to be between five and eight words. now you've given it constraint you start seeing a brainstorm then you say okay i'll let you go six to ten words now give me the same ten but say them in eight to ten words and you you kind of get that brainstorming going i think this is where the writer strike in america where the writers of television shows and movies they are trying to ban chat chippy tea as part of their negotiation and now it's gone from like number 20 on the list of like important items to number one so they're modern day luddites effectively who are essentially yes we are not only saying but well rory what they're saying is crazy and well i know you got to go we'll end on this they are not only saying um we want to ban this from the writer's room they're saying you can't use this to generate ideas so they want the studio heads to not be able to say what would be like as popular as spider-man but be for you know this community of uh people this demographic this age group what would be like a modern day spider-man that could work for older people who were part of the boomer generation and it comes up with some new superhero they don't want them to be able to do it because of ip ownership well there is there is the issue of plagiarism because chat gpt is in some some senses a highly plausible plagiarist and the fact that it's plagiarizing from everything rather than one thing doesn't necessarily make that totally excusable.
1:11:24You know, there's also the argument that something that just generates the most expected word to follow the pre-existing words, is it likely to come up with a real breakthrough? Or can you actually recalibrate chat GPT? So as I said, it's artificial inquisitiveness, not artificial intelligence. And rather than being a generalization engine, you set it to look for the most peculiar and unexpected findings yes not the most generalizable like we just did with dr pepper the dorian fruit absolutely right and dr pepper is definitely i'll tell you a lovely story about this there was a creative director of ogleby called neil french who believed that if you took two stupid but successful ideas and combined them okay you might create a third idea you could kind of breed take two two things that people think is stupid but which seems successful and breed them and so his friend said okay what do you think is stupid but popular and he said karaoke okay he said what do you think is stupid 24-hour rolling news and they created in singapore a 24-hour karaoke channel and it's a huge hit it was a big success of course it is of course it is that makes total complete sense and the other thing that writers want to do is they don't want it to be trained on their previous work so this is where it gets really interesting if you took all the marvel films you took all the sopranos films and you made an ai uh based on all of that writing you know you have some giant uh corpuses now which is what these writers do anyway like whoever knows the most star wars folklore has watched the most twilight zone episodes is going to make the best black mirror episodes so they don't want you to be able to use the previous work in amp these are hilarious in their their demands are hilarious in that you can be certain that every writer in a writer's room before they come to work is doing chat gpt to come up with brainstorming ideas just like they watch old films or look at old comic books or they buy old magazines to look for what was in vogue in the 50s 60s and 70s and try to reinterpret it and become inspired so i love it as an inspiration tool i suppose i worry in that there is the, you know, the really defining works of literature and of creation come from a completely unexpected place.
1:13:42So, you know, for example, the murder of Roger Ackroyd, where, you know, made Angus and Christie's reputation was where the narrator was the murderer, which I didn't think had happened before, for example. Spoiler alert, everybody. If you haven't read it, I'm joking, it was written in 1926. If you need a spoiler alert, a century is a pretty good benchmark. One of my favorite crime things was I think it was in the second season of CSI which looked like a murder but was in fact a very peculiar accidental death. I always thought that was very interesting. Yeah, way to go. Yeah, no victim here. No victim.
1:14:19So it was all to do with someone trying to retrieve their bin from a skip after they left university. You ever do Columbo? You ever watch the Columbo? that's untouchable it's wonderful masterpiece well funnily enough i was going online to watch precisely those um only a few weeks ago and every single one is tremendous masterpieces there's one great one where the what i loved about colombo is they use new technology like we're using here as we discuss things this is like the colombo of podcasts rory and i were bumbling idiots who have profound insights once in a while um it would take whatever the new technology is and embedded in episode and they embedded in one episode speeding cameras these were brand new i don't know if you ever saw the speeding camera one i won't tell you the ending but go watch the speeding camera episode because this person basically knows there's a speeding camera and the speeding camera is his alibi i'll just leave it at that perfect there's another one where uh this you know really rich guy who's kind of like a hugh hefner type he buys himself and his wife a beeper a watch beeper because these new beepers have come out and they can beep each other they both have matching watches gold plated beepers and the beepers in this 1980 episode are the key you know linchpin i just love that the writers were watching new technology don't tell me the people were they swapped is that how something it was not a swap but the one of them dies and the beeper plays a role i'm just leaving it at that um it's just clumbo was so great at like it's just one more thing there ma 'am you you said you had uh regatta pasta on a sunday night i talked to the guy at the luigi's and he said no we're going the man had gotten regatta that's that's monday night so i miss my wife says i'm a nudge all right everybody rory you are a treasure detail two two interesting things just to add a bit of more content one of course a speed camera as quite an early example of an artificial intelligence which legislates absolutely.
1:16:26Now, I would argue if the technology exists to film cars which are breaking the limit, it should be possible to demand that a human watches the footage to understand what you're doing in context, okay? Because there are occasions where breaking the speed limit is necessary and right. They're rare, but they exist. The second example is that if you have a speed camera which catches an awful lot of people, okay, there are two possible inferences you can draw. This is a bit like Wittgenstein's ruler, which is, are you using the ruler to measure the table or the table to measure the ruler? It could be that that means that there are a lot of very dangerous drivers on that stretch of road.
1:17:08It could be that your signage is inadequate, or that the speed limit comes unhealthily suddenly after a corner and people don't have time to slow down safely. Right. So this is the point where a human brain and a speed camera are fundamentally different. The human brain has the capability, or at least perhaps the right hemisphere to go, is this huge incidence of speed camera offenses at this particular thing? Is this a product of the drivers or is it a product of the environment? Okay. now i think that this is where i'm very uncomfortable i listen to my sat nav i try and understand what it's telling me to do but i don't always obey it because i sometimes understand contextual factors which like wanting to see nice scenery which lie outside the speed cameras field of consideration yes and sorry not the speed camera the uh the gps gps the gps i have the same thing here we have a 101 freeway in the in the bay area that is dystopian and then we have the 280 which is against the nature preserve which makes you feel like you're driving through jurassic park of course and at under when it's single digit minute difference i am going to take the bucolic view every time i want to have a delightful escape for me to enjoy the ride and google you know google's little thing of saying eight minutes slower does at least provide you with the facility to deviate.
1:18:32Eight minutes more delightful. Yeah, absolutely right. People travel halfway around the world for this. This is quantification bias. We don't have, you know, a numerical measure for idyllic journeys. You know, you can't say this journey is 30 % more idyllic and 10 % slower. Therefore, you should use it. The other thing that does interest me, by the way, about flexible work is as a Georgist, it strikes me that I basically believe in Henry George's objection that the problem with capitalism is that land and you could even argue fossil fuels are not like other markets because they're rivalrously consumed and that arguably they belong to all of us as our kind of heritage.
1:19:17Therefore, in the absence of single, you know, a single land tax, as George proposed, the reason that George's problem is quite simple, which is that whenever you get a form of economic activity which depends on its location for its performance, the gains don't go to the person doing the work or coming up with the inventive idea. The gains go to the person who owns the land on which the activity takes place. And therefore, rent-seeking by landowners basically sucks out rewards to entrepreneurialism or invention or just work. It's a giant tax. It's a giant tax. So, you know, if you own a restaurant with a fantastic view of the Acropolis, this you know uh effectively you're working for the person who owns the land in that sense okay so it strikes me that the second best thing we can do other than the land value tax is to come up with technologies that make location irrelevant and the car was the train was one the canal was another i guess okay um but uh undoubtedly i would say that the car was, I think, spectacular in its importance because you could go and buy, you know, start a restaurant in the middle of nowhere.
1:20:28And if it was good enough, people would drive to you. Okay. You are no longer dependent on footfall. And it does strike me, by the way, that Zoom is very, very important in that it provides what economists call gains to agglomeration without necessarily needing to agglomerate people in tighter and tighter spaces where, as I said, the landowner makes half the money. and so as a piece of george's technology it strikes me that this what we're doing it's absolutely fantastic and you know if the it's just taking a while to calibrate the gains you have people who were living in a city who are getting paid a surplus a benefit yes a higher salary then they fled to a rural area where somebody else was getting paid 60 cents on the dollar but now they've maintained they've been grandfathered in and they still make you know a dollar on a dollar instead of the 60 cents that's somebody who's remote i think this is going to be one of the great gains that we see absolutely right is that over time these salaries are normalizing on a global basis and with chat gpt a person in manila or uruguay or croatia wherever we see this with developers and a tiny uh resource that has massive demand prompt writer if you're a brilliant gpt prompt writer potentially you can make money absolutely anywhere yes with the star link with the star link anywhere with solar panels you know i'm tempted to buy a starling even though my actual broadband jeans just another piece of i have both of them as backups and two or three days a year i have to record this podcast and this podcast says advertising so i justify the 1200 a year to have starling backups as if it happens once a year and saves me one day a year which it has um it pays for itself perfect you only have to pay for the mobile bit if you move it is that right you can you can go from there's one that's movable and there's right yeah and then there's one other ones that aren't i think it's going to all become one thing where like the movability is going to be kind of built into it or there'll be it'll be like a closer gap but it has been a massive change let me ask you a question yeah of course or if i may you're you're a brit you live in the uk i'm a greek we have a bit of an issue that i think you and i should resolve right this is the elgin marbles i was going to bring on the the elgin marbles here now you bought them you paid a pretty penny for them they are uh very beautiful but they're ours and by i say ours i mean the greeks and you brought up the acropolis and the view we have now the acropolis museum it's time for the elgin marbles to come home to greece uh what do you think as a brit maybe you and i can find some common ground here how do we resolve this issue of the stolen marbles that you bought and you paid for and you have ownership of we we did buy them from the turks if i'm right i think lord elgin bought them from the then turkish occupying government of greece but the apropolis is the most important piece of architecture on the planet arguably next to the pyramids.
1:23:29We did actually save them from very likely destruction had they remained where they were. Credit where credit is due. An equitable solution would be to split them, to rotate them every few years. Okay, acceptable. We'll take it. The Greeks will take the roaring proposal. By the way, if you want my personal opinion, I would give them back, were it not for the problem with precedent in God knows how many other situations. Yes. um you know a lot of people get to see them in london i mean it's a hugely visited city um there's some value to it personally if you could confine it to that one particular thing which is after all architectural rather than artistic in a sense not that you can replace put them back on the building but nonetheless yes they belong where the building is if it were purely a matter of taste rather than fear of precedent i'd be pretty happy uh giving them back in perpetuity i think a solution where there's a rotation would be probably pretty good you have it folks rory and i have come to an agreement and now it's but up to the uk and the greek governments to paper it but we've come to consensus rotating it's great and i'll throw something in we'll rotate some stuff uh to i'm not sure which museum you have them in uh where where are the elgin marbles the british museum yeah we'll i'll tell you what we'll get we got some other stuff we'll rotate in a collection from our great greek collections uh you know to replace the elgin marbles during this great rotation that we do and this could make the two countries stronger but we're still going to retire at 56 and you got to pay for the last seven years over there okay whatever the difference is no you guys are out you guys you guys brexited right you don't have to argue about retirement age that isn't it's an interesting question by the way about flexible work which suddenly occurred to me which didn't occur to me before which is that when you demand that someone chooses a single date of retirement okay so you go from five days a week to zero right you're effectively playing a game of chicken with your own mortality go too soon and you run out of money or you have an impoverished retirement go too late and you just replace a life full of business appointments with a life full of medical appointments okay and it's worth noting that the risk falls entirely on you not on your employer about how you make this decision now it would be equitable i think if people were allowed to taper off towards retirement yes so in other words you go to a four-day week to a three-day week right and then you would continue on a three-day week for as long as your health or or pro-rest this would be much better as long as your health allowed you to do it okay my father worked in his 80s he started selling books on amazon something you can very well do remotely and he was much better for it a lot of people who quit work completely they die they lose their cognitive ability and then they get depressed and it all spirals so some sort of tapering option would be much much fairer in fact because you're forced to make this decision and if you mistime it you don't get a second chance yes and how delightful would it be for a young generation to be able to come into ogavi and see an 87 year old rory there on tuesday and wednesdays holding court talking about the arc of history or for me to be 87 and be at my incubator and doing podcasts and interviewing people once a week once every two weeks and meeting with founders and telling them stories of you know startups in the 90s and 2000s to give some context this would be a beautiful future why are we shipping these old people away it would also be good in banking where you'd actually have some people around you can remember the last disaster yeah i'd be like hey yeah we that up too yeah here's how we blew it up exactly by the way what we did was we took all of these high-risk securities and we bundled them together and we called them SPACs we took the inventory we called them uh you know uh what do they call those mortgages mortgage-backed securities there were cdo's where there were there were which collateralized debt obligations yeah what a great fancy word then they started breeding on them so you had things that were squared didn't you yeah i can't i never remember what that was nobody can tell what's in here unless you go to vegas and you knock on the door and you go look at the buildings and realize which is what the the big short is about that's the brilliant thing about the big short which is that you know for example i mean you only had to go to the south of spain and open your eyes in 2007 to realize that the building boom was completely unsustainable that you know even if the entire population of northern europe planned to retire there you know it's there were just too many buildings going on it was it was absurd yeah yeah and you realize that again there's some funny money here yeah have you made it to the uae yet or anywhere in the middle east you've been to dubai yeah i mean i was just there for the first time i'd never seen dubai i've been to qatar cutter uh as they call it um and the uae abu dhabi and dubai and i had this like flashback to shanghai 20 years ago or shangzhen where there's more cranes and more people building buildings than there are in the city yeah and i'm like this and they showed me pictures from 20 30 and 40 years ago and you're like there was nothing here and now if you're a founder in india singapore hong kong australia new zealand the uk whatever there's a pretty compelling case to go to the uae and pay no taxes get tax credits get investment and and just base your company there because all these people are fleeing hong kong or uk or whatever i rent districts to go live in the desert essentially uh interestingly there's a small designated area of dubai which runs on british law anglo-saxon law yes the financial district and then there's a media zone yeah it's kind of like shenzhen in china and i asked them like well why are you doing this and like changing existing laws is very hard creating a zone that has its own operating principles from scratch and just saying these 10 square miles are the media free zone they're creating a casino 45 minutes outside of dubai i understand so they're not saying hey in uae we have to allow gambling and we have to allow free press we're just we have a zone for free press we have a zone for free commerce we have a zone for wagering and gambling and that's it whereas like in the united states the uk we're so many years into this a couple of hundred years into um you know progressiveness let's call it that we're like you know what cannabis 70 of you want it we'll decriminalize it when it hits 50 we'll make it like a medical prescription at 60 and 70 you just can buy it in a store okay gay marriage okay 60 of you want it okay we'll allow it with a certificate oh we'll just give you full blown and you know it's it's very interesting for me to watch now i think i think society's all you know chasing the same goal i think also the um decriminalization of cannabis in the u.s i find it very weird that you're told off for vaping on the pavement but i was driving into the Holland Tunnel in New York.
1:30:42There was a massive smell of dope out of the window down. Okay. And the person smoking, I assumed it was passengers. No, it was the driver of the car next to me. Okay. Was basically toking away happily. Okay. Yeah. Now, my only concern with that is that there are things we ban or we restrict, not because they're bad for most people, but because they're really bad for a few people. Yes. Okay. And I think gambling would be an obvious example of that. Alcohol is a, you know, tobacco actually is quite bad for a lot of people bad for all people yeah but but no actually the in defense of nicotine okay the what you might call the negative externalities i mean if you're an unborn child and you said do you want to be born into a home where the dad is a heavy smoker a heavy drinker or a heavy gambler you'd probably choose the smoker in terms of you know less likely to have violence or bankruptcy or whatever you know it would be more stable you know it's it's very bad.
1:31:39It is very bad. I'm not disputing this for a second, okay? But it's kind of evenly bad, and it generally delivers its badness in your 60s rather than making you incapable of functioning in everyday life, okay? Now, by contrast, I think alcohol, gambling, and possibly cannabis, particularly with very, very strong forms of cannabis, okay, may be entirely beneficial and enjoyable to 85, 90, 95 % of the population. If they induce psychosis in 5 % of the population, then making cannabis consumption universal may not be a brilliant idea. Now, it's a bit the same with salt consumption, okay? So doctors tell people to basically avoid salt.
1:32:23Most people actually salt is pretty harmless, completely harmless if you listen to some people, okay? But there are 5 % of people whose blood pressure can't actually compensate for it. And so they basically force food manufacturers. Now, I would argue if you can identify who the 5 % is, maybe you should tell them to quit salt and leave the rest of us alone. But I'm not sure you'll ever be able to identify the 5 % of people who are going to be compulsive gamblers or the 5 % of people who are going to be driven psychotic by smoking very strong cannabis. This is where I think I've come to in my life.
1:32:55I love personal freedom. i love people owning the consequences and the more you abstract away consequences the more the nanny state you're coddled into thinking that you'll whatever mistake i make why didn't somebody protect me like some dopey kid jumped off a boat i don't know if you saw this go viral over the weekend but it was a graduation ceremony in the bahamas and somebody's like hey dopey kid jump off the boat it'd be funny on our like graduation cruise he jumped off there's apparently a shark seen in the water but he just gets taken out to the tide apparently to be eaten by sharks he's dead he's 18 years old frontal lobe not fully formed uh we can't ban boats we can't you know ban stupidity no we have to have people have ownership of behavior and this is where i think like education and licensing plays such a great role educating people on gambling if you had to go to vegas and in order to gamble you had to sit through a one-hour seminar and it said here are the odds at each table here's how to calculate odds i would be totally fine let people rip they could spend their whole mortgage but just one hour of education you get a driver's license to play the tables in las vegas then the same thing uh for um let's say gun ownership which we have here in the united states some states you have to take a test some you don't but what about for startup investing in the uk you're allowed anybody can invest in a startup right anybody can put 50 bucks in you can throw 50 quid in i don't know if that's 50 bucks if you say quid throw 50 bucks in you know it's uh what do you call it when you make about a toss or something what's uh various things wager flutter um a flood you put a 50 quid flutter in take it lose it people will bet on manchester united they could bet on a startup here in the united states you realize we don't let people bet on startups sec blocks 96 of people non-accredited investors from betting on a startup but you go to vegas you can smoke the strongest cannabis and go to vegas you could take 50 milligrams of an edible and then go put your entire life on a craft stable because in a weird way you're a weirdly unfree country in some ways in that for example you know the number of states in which you need all sorts of qualifications to become a hairdresser or or barber yes okay now in the uk as far as i know a pair of scissors basically qualifies you oh yeah your scissors you're good a pair of scissors and a fancy chair and you're in business okay now obviously if you're incompetent at it people won't come back okay um but uh it's always surprised me that the americans are both quite rightly i think you know um committed to freedom in certain respects yes but for example i mean not being free to drink alcohol out of doors i mean that's one of life's great pleasures it's so weird that we have this patriarchal weird belief that like you have to put it and it's even worse in some places you just put it in a paper bag and you're good yeah so it's the sign that you're drinking it and by the way i don't is dr pepper one of your clients at ogilvy can we coke is but but a fellow of coke and dr pepper are weirdly aligned in the uk i think they're distributed by the same people or something yeah i have the greatest idea ever now i don't know if we'd allow it in the united states but what spirit could be mixed with dr pepper and put into a tall boy can rum probably rum okay i was thinking like i'm trying to think of something spicy or smoky of bourbon or scotch i don't know actually a jack jack jack and coke is of course one of the great combinations okay imaginable um so jack and dr pepper would be a kind of yeah these crossovers would be i think you and i could start an ad agency you could quit i'll quit angel investing you and i start an ad agency to create stupid products that sell out like i think one of the reasons one of the reasons the u.s economy is so successful i think is because there is this breed of people who are effectively entrepreneurial salesmen in that they don't necessarily invent anything no they see something that exists and suddenly go i know how to sell that and i think it's actually a very very valuable part that you you you patently have fairly adventurous consumers who believe that life is capable of continual improvement and so are quite adventurous in terms of their purchasing habits.
1:37:15Not cynical. No. I mean, if you have a really conservative consumer base, it's very, very hard. But you also have this breed of people. UK is kind of mid-Atlantic, I'd say. France is really odd because they're both incredibly innovative and incredibly conservative. It's very strange. So they'll completely invent a new category of car or do something really amazing right but your pain can only come from champagne absolutely you know they haven't they haven't innovated a breakfast ingredient since like you know why would you they've already perfect already eggs benedict what more do you want no they didn't invent eggs benedict that's american i think well what do they make i think it might be american but isn't the sauce uh what's the sauce called it's true that is hollandaise sauce so that hollandaise who created hollandaise i don't know the dutch i guess maybe the dutch yeah yeah i'll go and find out the origins i love the fact that the origins of we were talking about accidental discoveries right at the beginning of the talk and there is actually a guy called nacho who was the inventor of nachos fantastic it was some sort of restaurant okay hollandaise sauce also called dutch sauce mixture of egg yolk butter and lemon juice as we know i'm assuming yeah eggs benedict yeah french for hollandaic sauce the name implies dutch origins but the actual connection is unclear the name dutch ross's document in english as early as 1573 hard to know here there is um what's it say about eggs benedict what's the origin there because sometimes these places are invented in a single hotel or a single place where they actually know um eggs benedict del monaco's in lower manhattan says on spania eggs benedict was the first created in their ovens in 1860 i thought about it in american because it's breakfast with eggs in would either be british sure american yeah i think this food's gotten better oh yeah yeah yeah the food in the uk we've always been good at breakfast and tea in fairness we've always been the two for sure the two optional meals of the day we've always been kind of world yeah i always think breakfast the the only the really great breakfast countries the places i've been amazed turkey is fantastic a full turkish breakfast mexico has cuevos rancheros which are utterly fabulous utterly fabulous then the united states and the uk are probably the i've never got into this chinese stuff like congee you know it's too weird yeah no no i like that i do like the japanese mixed breakfast with a little bit of fish you have the bacon roll how do i know this my favorite musician mark knoffler of die straits fame uh he has a song on his recent album my bacon roll just about a working class guy who likes to fold money and have cash in his pocket and he's just trying to get a bacon roll and it's this song about a guy who's forced you got to hear the song he's forced to go on a corporate retreat to go whitewater rafting and go bowling and he's like they're trying to do team building exercises with a guy who just wants to get his bacon roll and he like and they're like what sauce do you like brown or red and so i'm like i'm looking at the lyrics what's brown sauce what's red sauce and i realized okay i must explain okay this is actually a bit of a divider because there are fair purists in the uk for the full english breakfast or the bacon roll who believe in ketchup brown sauce more typically either hp sauce which stands for houses of parliament which has been around for about 100 years which is brown and it's spicier um or indeed daddy's which is another brand i i would argue that the real purists would tend to have brown sauce with a bacon roll not red not absolutely yeah yes yeah i mean ketchup would be a more as an entrepreneurial an idea if anybody wants to steal it in the uk i've often thought there's a wonderful um effectively it's a behavioral science bias which is sometimes called the jack of all trades heuristic which is you assume that if someone only does some does one thing it's better or it's going to be better okay perfect the japanese heuristic yeah exactly yeah exactly so now interestingly um uh you know i'm going to there's a bar this evening in deal in the kent coast where i'm going which is called bloody mary's and when i go to bloody mary's i always have a bloody mary because if you call your bar bloody mary's you've got to make a pretty good bloody mary that's the rules okay yeah i've always thought if you opened a restaurant which was just called bacon roll and all you served would be strong builders tea and bacon rolls and you could probably choose maybe a couple of things you could get a little adventure you could have a choice of role but like you know you could have several choices of role i think it should be dusty i think it should have dusty flour on the top, or you could have a wholemeal roll, and you could have several types of bacon, crispier or less crispy, but that's it.
1:41:51Now, I think you'd make an absolute fortune. The other thing you'd do, you'd also have a really perverse and slightly annoying rule, which signals your commitment to the cause. Now, the one I love about this is, I don't know if you've ever been to Thresher's, the French fry place in Ocean City, Maryland, I think it is. I have not. now they they are very very they basically only sell fries i think okay in a in a great big uh they're more like british chips actually in a great thrasher's fries yeah you found them excellent now what's brilliant about that is that they now bear in mind they're in america this wouldn't be that controversial in the uk they won't supply ketchup you only allowed to put salt and vinegar on the fries yes but there's constraint and i think that kind of constraint perverse constraint is just a really clever signaling device it is by the way it was thrashers who five guys went to when they wanted to work out how to make perfect fries which makes total sense i'm sorry very quickly take this hello my favorite part very two minutes takes calls this is the best part so great gotta i guess the ask okay super stuff all right bye bye bye bye bye all right everybody rory and i could talk for hours policy you only do one thing they've been in business they've been i think they're founded by a guy called price who i like to think of as welsh um but you only do one thing and also you actually deny people perversely one thing they'd expect you know i think there's some there's some genius there i think it's absolutely fantastic there there is uh i've had times where i've gone for coffee and there's there are one or two coffee places i've been to that do not have milk in the establishment no uh they will have sugar but no fake sugar because they don't want you to ruin your coffee experience you're like well my coffee experience i'm a narcissist i have been made to believe that my design here is important and it's like no the artist who made your coffee will tell you how you will drink your coffee do You know, by the way, interestingly, why an Americano is called an Americano.
1:43:58It's American troops coming up through Italy in World War II couldn't cope with an espresso and ask people to water it down. Makes total sense. And now Americano is, yeah, it's translated. It means we don't have a drip coffee machine. The literal translation is we have one machine for coffee and it's not an American machine. That's a weird thing, by the way, which is that espresso in the U.S. traveling. I went to Western Pennsylvania because I wanted to go to Falling Water. And by the way, Western Pennsylvania is absolutely gorgeous, as is West Virginia. I mean, absolutely wonderful countryside.
1:44:33You're talking about the house, the Frank Lloyd Wright house? Yeah, absolutely. Yeah. Yeah. It'd be my life's ambition to go there. I finally got there. Beautiful house. It was tremendous. But it's surprising how many places in the US only have drip coffee still. Because in the UK, basically having some sort of espresso machine, pretty much universal now everywhere. I was surprised in the US that Starbucks actually have a lot of ground still to cover if they want to. Yeah. I almost bought this Franklin Lloyd Wright house when I lived in LA. Ah, which one? Go on. The Ennis. The Ennis house, which is the one featured in Blade Runner with the tiles.
1:45:11The one with the tiles. Yeah, yeah. Fantastic. Problematically, it's only like a two-bedroom. it's this giant house but it's only a two-bedroom and it's kind of like living in a dystopian aztecian science fiction film which is also my nirvana fantastic i absolutely love it yeah and i almost got my wife to let me buy this the problem was the four million dollar price tag wasn't the problem the fact that you had to have it open for you know people to see also not a problem for a couple weeks a year no the problem was you had to go through a preservation society and i think it costs the billionaire who bought it spent 15 million dollars having the tiles redone and he had to manufacture these tiles that were like aztec inspired but if you ever see the movie blade runner this is the apartment where tyrell corporation has this and also the apartment there's a website called right on the market which you can google which has all the frank Lloyd Wright homes currently for sale.
1:46:10And there is, I don't, I think it's still for sale for about half a million dollars in, if I've got this right, it's in Idaho, but it might be in Nebraska. I think it's in Idaho. There's the world's only Frank Lloyd Wright gas station for sale. Wow. So if you wanted something less ambitious, that's, that's your solution. That is incredible. Look at all these Franklin Lloyd. Oh, wow. I just found it. And these go for a premium. Amazing. I mean this is also like talking about like dropping in the EVs into like the classic cars why somebody doesn't work with the estate of Franklin Allwright to take these homes these incredible ones and then make a modular home style that is a but Mr.
1:46:50Fuller as well yeah sure and and obviously the Ennis house probably not appealing to as many folks as the Falling Waterhouse but everybody copies the Falling Waterhouse anyway so you might as well just sell them the plans to make exact copies of it and then seek out locations for it frank um great welshman as he was he he um uh he he actually did that because he sold the plans to is it the usonian home or the prairie home i can't remember but you pay a certain number of thousand dollars and then you could you could build a house to his own plans i love it yeah so he was he was actually ahead of the game there and actually you know i mean when it comes to zoning if you just had a zone where you can build what you like here but it has to be to a let me ask you a question have you ever been to the spanish city in whitley bay no tell me more have you been to whitley bay like uh seaside town north inside yeah yeah i've been there there's a very very beautiful um promontory there with seals i think on it oh yeah so anyway it's just there's a very famous dire strait song tunnel of love that talks about mark knoffler's you spent here it's kind of like a bruce springsteen asbury park equivalent and so he had heard bruce springsteen talk about asbury park in new jersey and the seaside and all this stuff and he was like yeah you know i should do something like that for england and i'll do it about the spanish city where i used to go play and i used to go try to flirt with girls they took the lyrics from the song and they put it on some steps there so on my bucket list is to go see the spanish city and to meet Mark Knopfler, this is your assignment.
1:48:28Just keep your ear to the ground. Mark Knopfler, Sir Mark Knopfler, must have some cause that he cares about. Of course. That I can make a donation to and just snap a picture with the legend at some point to put on my desk and just to tell him how much his music means to me. Let me see what I can do. I can take a time. Keep your ear to the ground. I'm going up to Newcastle and hence South Shields in a couple of months' time. So I'll also go and take a picture of the steps. Yeah. Well, in Newcastle, I think they play the song from the film Local Hero. Perfect. Theme song. It's called. Yeah. Anyway, the theme song from that is what they play at the Newcastle when they come on the field.
1:49:10Brilliant. Yeah. So anyway. That's been fantastic. Thank you very much indeed. Thanks for coming on again. Let's do it again in six months or something. We shall, of course. Tori and J. Cal just breaking down everything, going down rabbit holes. You got yourself an hour and 45 family. Couldn't ask for more. We're going to keep your two phone calls in there just to show how delightful it is that you push off of these meetings. We'll see you next time in this week's service. Bye bye.
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Todays show:
Rory Sutherland joins Jason to cover an almost unbelievable range of topics. The limits of this conversation know no bounds! Don't miss this one.
Follow Rory: https://twitter.com/rorysutherland
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Time stamps:
(00:00) Rory Sutherland joins Jason
(2:28) Broad adoption of video conferencing
(7:26) Unpacking simple social norms
(11:46) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://Squarespace.com/TWIST
(13:05) The importance of framing and the role of reliability
(15:04) The pandemic's influence on video conferencing trends
(18:46) A.I.'s role in a post-pandemic world
(21:53) Application of A.I.
(22:45) Brainstorming and how the human brain functions
(23:44) Rory Vs. ChatGPT brainstorming unique soda flavors
(28:43) Release - Get your first month free at https://release.com/twist
(30:12) ChatGPT's response
(34:55) The behavioral science behind AI suggestions to humans
(36:34) Tolerating eccentricity within the ad industry
(38:42) The disproportionate faith in AI vs Humans
(41:04) Notion - Try it for free today at notion.com/twist
(42:30) AI and the dormant fallacy (55:57) What is driving the next generation
(57:59) Modern work trends: Vacation time, the four-day weekend, and flexible work
(01:07:26) The Jevons paradox in Economics and the WGA strike
(01:16:19) Technology that doesn't quite think like a human
(01:22:30) The Elgin Marbles controversy
(01:25:16) Reevaluating the concept of retirement age
(01:28:24) The startup surge in UAE
(01:32:53) Promoting social freedom, betting on startups, and marketing outrageous products
(01:44:25) Discussing historical houses and the Ennis house
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