In short
The episode covers three workplace themes: (1) “whoops” DEI/International Women’s Day gestures, (2) AI assistants that reduce hallucinations, and (3) the “glass cliff” theory plus workplace advice.
Guests
None. Hosts are Leanne (chartered occupational psychologist) and Al (business owner).
Key claims and examples
- DEI misfires: An offshore law firm sent pink branded ice cream makers to female lawyers/clients/colleagues (managing partner Ian Mann). Some liked it; others said it missed the point and suggested practical additions (hoover, washing-up brush, apron). Catherine Garrard (DEI consultant; author of Conscious Inclusion) argues inclusion became branding/merch instead of real change; she cites women having 64% of men’s legal rights globally and recommends avoiding gimmicks, co-designing with women, and using the day to launch real policies (e.g., flexible working, fair progression, menopause support).
- Glass cliff: Women are more likely to be appointed to roles already in trouble. Examples mentioned include Theresa May (Brexit negotiation), Marissa Mayer (Yahoo), and Mary Barra (GM before the ignition switch recall). Evidence: experimental studies support the effect; real-world findings are messier and vary by sector/country.
- Workplace Surgery: advice on (a) whether employees will resent seeing company cash, (b) managing a former friend who undermines you as a new direct report, and (c) balancing remote-team benefits with sustainability.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOThe Pink Ice Cream Maker Controversy
0:45 to 1:25
Discussion about the law firm's gesture for International Women's Day and its implications.
“The claim is that when women finally break through to senior leadership, they're more likely to be handed roles that are already failing.”
Personal AI Assistants Discussion
1:25 to 2:10
Exploring the potential of a personal AI assistant that could remember everything and answer questions accurately.
“HubSpot makes impossible growth impossibly easy for their customers.”
The Glass Cliff Phenomenon
2:10 to 3:30
Examining the glass cliff theory and its implications for women in leadership roles.
“I say, my name's Al, I'm a business owner.”
Managing Friends at Work
3:30 to 4:50
Advice on handling a close friend who undermines you in the workplace.
“Orthodox Easter is actually on the 12th of April.”
News Roundup Part 1
5:10 to 8:00
Discussion on current events affecting the world, including political developments.
“Somebody who has no business doing it is bobbing around Europe and intercepting UK-like lorries and stuff.”
News Roundup Part 2
8:00 to 10:00
Continued conversation on the impact of world events on daily life and the economy.
“And I'm sure, you know, I know there was some cheating scandal with Vern a few years ago, but I think that all got resolved, but equally.”
Psychological Sovereignty Insights
10:00 to 12:00
Exploring psychological sovereignty and how to manage overwhelming feelings.
“So it's this, the idea is based on Emma's book, which is called Sovereign, Reclaim Your Freedom, Energy and Power in a Time of Distraction, Uncertainty of Chaos.”
AI Tool Review - Notebook LM
12:00 to 14:00
Review of the Notebook LM AI tool and its applications for improving productivity.
“There's some really good advice in there if you are feeling a little overwhelmed.”
AI Learning Tools and Flashcards
14:00 to 16:43
Explore how AI tools enhance learning and create personalized flashcards.
“what you give it so you can upload your meeting notes you can upload research you can upload YouTube videos.”
The Pink Ice Cream Maker Disaster
16:43 to 23:10
Discussing a misguided gift for International Women's Day and its implications.
“Yeah, Catherine is a DEI consultant, author of Conscious Inclusion.”
Show all 20 chapters
Importance of Meaningful Celebrations
23:10 to 24:21
How to celebrate occasions like International Women's Day authentically and effectively.
“Well, we're going to go make a cup of tea.”
Examining the Glass Cliff Phenomenon
24:25 to 28:00
Analysis of the glass cliff theory and its impact on women in leadership roles.
“This week, we're looking at a phrase that I've only just come across quite recently called glass cliff.”
Understanding the Glass Cliff Effect
28:00 to 29:10
Learn about the glass cliff effect, where women are preferred for risky roles during company declines.
“So by 2016, the same researchers reviewed a decade's worth of research that had built on their original work.”
Research Insights on Female Leadership Roles
29:10 to 31:00
Explore studies indicating that women in leadership positions face higher risks and shorter tenures.
“And the third is the uncomfortable one that perhaps women are sometimes selected as scapegoats.”
Contradictory Evidence on the Glass Cliff
31:00 to 33:20
Examine research that challenges the glass cliff narrative and its implications for women CEOs.
“Okay, so is there any evidence to show that this is not true?”
The Complex Reality of Female Leadership
33:20 to 36:20
Discuss the nuanced reality of women in leadership roles and the glass cliff phenomenon.
“So they looked at the periods before gender quotas were announced, after they were announced, but before they were enforced, and then after enforcement began.”
Workplace Surgery: Handling Company Cash Transparency
36:20 to 37:00
Learn how to manage employee perceptions around company cash reserves and pay.
“I'm going to say it's true, but tentatively.”
Navigating Friendships in Managerial Roles
37:00 to 41:00
Discover strategies for managing friendships when they transition into professional relationships.
Managing Friends Who Report to You
42:02 to 47:14
Learn strategies to handle friendships that shift to professional dynamics.
“How do you manage a friend who now reports to you?”
Employee Benefits for Remote Teams
47:14 to 51:31
Explore how to balance employee benefits with business sustainability.
“I would want to dig a bit deeper into why people are asking for the things they're asking for.”
Transcript
Automatic transcript. May contain errors.0:01Coming up this week in work. A law firm marked International Women's Day by sending female clients pink branded ice cream makers. Some recipients loved it. Others said maybe next year they could add a hoover and a washing up brush. And an apron. So when does a well-meaning gesture cross a line into completely missing the point? And what if you could have a personal AI assistant that never hallucinates, remembers everything you ever told it and can answer any question accurately in seconds? Well, it's not Chachipiti, it's not Claude. It does exist, it's completely free. It's like having Mike Ross from Suits.
0:37More about how you can become Harvey Specter shortly. Goddamn! Do your goddamn job! And in Truth or Lie, we're looking at the glass cliff. The claim is that when women finally break through to senior leadership, they're more likely to be handed roles that are already failing. So are women being left to pick up the pieces, or is this just a bit of a conspiracy theory? And in this week's Workplace Surgery, One listener asks, how do you manage a close friend who now reports to you and has started undermining you in meetings? This is Truth, Lives and Work, the award-winning podcast where behavioural science meets workplace culture.
1:11Brought to you by the HubSpot Podcast Network, the audio destination for business professionals. My name is Leanne. I'm a charter occupational psychologist. My name's Al. I'm a business owner. And together we help organisations simplify the science of work and build amazing workplace cultures. Let's get into it right after a quick word from our sponsors. HubSpot makes impossible growth impossibly easy for their customers. And here's a perfect example. Lee, your turn. Morehouse College needed to reach new students with fresh, engaging content. But with a massive 900-page website, even the tiniest updates took 30 minutes to publish.
1:47Breeze, which is HubSpot's collection of AI tools, helped them write and optimize their content in just a fraction of the time. The results, 30 % more page views and visitors now spend 27 % more time on their site. If you're ready for impossible growth like this, visit HubSpot.com.
2:08Hello, hello, welcome back. I got my intro wrong, Leanne. I say, my name's Al, I'm a business owner. I'm here to ask the questions. I know, I forgot. I forgot. Anyway. You ask, I answer. There you go. That would be a great podcast name. What have you been up to this week, Leanne? I'm asking you this as if I don't know, as if I haven't spent every single waking second with you. There's no undertone there at all. Looking forward to a four-day week. That's nice. This week? Yeah. Why? It's Good Friday on Friday. Oh, it is! It is. So for half of where we live in Bosnia-Herzegovina, people aren't going to be working.
2:44The other half are going to be busy doing stuff, aren't they? Yeah, well, I think it's actually a third because I believe that Orthodox Christians have a different date for Easter. Oh, really? I think so. Shall I do some Googling while we're live? While we're live. This is happening live, folks. In case you didn't know, we live in Bosnia, Herzegovina. And if you didn't know anything about Bosnia, then it is kind of split into three, roughly. God, I'm going to get in trouble for this. But roughly speaking, it's sort of like a third of the country is Serbian Orthodox Christian. a third of it is Christian, Croatian, and a third of it is Muslim, Bosniak, which makes for quite a cool city, Mostar, because it's kind of split down the middle.
3:24So you go one side in Eid, you go one side, and there's lights and all kinds of stuff going on. The other side is just a bit... As a neutral, it's a very vibrant multicultural city to be in. Yes. Anyway, moving on from that. But no, it's true. Orthodox Easter is actually on the 12th of April. They use a Julian calendar and a different calculation for the spring equinox. Is the Julian calendar where you cut it into very very thin slices? Is that like a Julian calendar? Yeah, exactly. Exactly. Anyway. Shredded. Lee, should we move on? Let's. Okay, so I think it's time for your favourite time of the week.
3:56It is time for the News Roundup, Leanne. Cue the jingle, Al. Jingle's been cued. What have you seen this week? I think we need some kind of doomsday jingle this week, please, because is anyone else just starting to freak out about the state of the world? Yeah. Like it's just like one thing after another, isn't it? I don't read the news. And that has helped me massively. I mean, I try not to read too much of the news beyond what's happening in the workplace news. But just some things you just can't ignore, Al. Oh, what's happening now? Well, Trump. He's going off on one. What's he done? He's just starting another war and being like, Europe, who's with me?
4:34And we're all like, ah, ah. Did you see that thing? I saw it on Twitter. and it's like it's um it got a couple like i think there's a french really sort of nerdy dance duo maybe in their 40s um and it's like trump asked trump going to war and then it just said the rest of europe and these two these guys are just what having a cigarette and he's a cup of coffee and they're like dancing away to this remix of like 1990s stuff and that's basically europe we're all just drinking coffee and going carry on mate yeah you're on your own yeah no absolutely so of course that's having a massive impact on oil prices which means petrol's more expensive and energy is more expensive and food's more expensive and this month in the uk council tax is going up water bills are going up then there's a whole ai thing i get emails like from from my ai education companies talking about the latest updates i'm like what the actual what do you mean there's something that can do that i'm starting to wonder if if i'm of any relevance importance to anybody anymore and then as if it can't get worse have you heard about the freaking UK cargo theft crisis.
5:38What? Somebody who has no business doing it is bobbing around Europe and intercepting UK-like lorries and stuff. And they've stolen like nine tons of Kit Kats. Oh, I did see that. And 35 ,000 pints of Guinness. What? How dare you, sir? How dare you, sir? So yeah, we're looking into the Guinness shortage of 2026. Oh man, that's even worse where we live because occasionally we see Guinness... It's hard enough to get anywhere. It's hard enough to get anywhere. from the fact we went to Croatia and they had, we were just over the border, it's about a 20 minute drive to get over the border and we saw two supermarkets with Guinness so we bought all of it.
6:13We bought all of it. All of it. We came back and I think we spent about 100 euros on Guinness. Yeah. But, which, I'd love to say we've still got loads left but we are down to our last four. And we don't have the money to replace it either. So yeah, back on the, on the, on the tea for us. And then, as if it isn't bad enough, there's one thing apart from the news roundup that brings me a lot of joy. Yeah. Scott Mills. I freaking love his breakfast show. What do you mean? What do you mean? He has been sacked. Something about like personal conduct. What do you mean? Not Scott Mills. And he's Eurovision.
6:52Oh, no. I'm honestly heartbroken. I'm honestly heartbroken. I think I'm more upset about Scott Mills than I am about the Iran war. Oh, man. I know. The difficulty is that this, we've got to be so careful. This doesn't age badly. Developing story. Developing story. We don't know anything else about it. We don't know. Just saying as an entertainment form, I enjoy it muchly. Yes. I think Tony Blackburn got sacked because he spoke out in defense of Jimmy Savile. And then he got sacked by the BBC and then he got reinstated. So we have to be careful that we are saying that we are devastated that the news that he is gone.
7:26That the show, that the content has gone. The content has gone. The content consumers, we'd enjoy consuming that content. but yeah he might have done something really really shady so um here's a question who's we were talking about last night who was going to replace him i looked and um according to is it bet fred the one that does that's everything um they said the two contenders are uh vernon k which we suggested yeah who else do you think sarah cox sarah cox she's my first pick you reckon she'll go back i just think it's like i mean we'll actually talk on this on the show today when something is in crisis, putting a woman in charge is often a good idea.
8:02Right. And I'm sure, you know, I know there was some cheating scandal with Vern a few years ago, but I think that all got resolved, but equally. Allegedly. Yeah, allegedly. But equally everything's going to get dragged back up, isn't it? Put Sarah in charge, don't I mean? Yeah, and as long as Sarah hasn't done anything dodgy. Sarah doesn't do anything. Sarah's a mum. She might have had a lot of fun in the 90s, didn't they all? I was a bit too young myself, but. I had such a crush I think it was my first proper crush Sarah Cox yeah also she's from Bolton as well which is which is lovely anyway anything else to add to that story yes so if like me Al you're feeling a little overwhelmed at the moment there was some advice from Dr.
8:47Emma Sepala Sepala Sepala Sepala is that Turkish? Turkish? I believe it's Finnish oh yeah and thank you to Dr. Amanda Super for posting this on LinkedIn do go and follow Dr. Amanda can I just say Dr. Super Dr. Super I know that's like the best character ever it's like a cross between it's like a cross between a Mr. Men character and a superhero yes Dr. Super brilliant anyway sorry go on Dr. Emma is a research scientist psychologist and best-selling author and fancy a faculty member at Yale she is what a real psychologist looks like let's be honest um she says there's a reason we're all exhausted and burnt out at the moment and it is because we're living through really intense and unpredictable times and the pace of the world and the uncertainty in it is just constantly demanding our attention and it's draining our nervous system and it's draining all of our energy she said as someone who has researched and written about how to attain psychological sovereignty here's what I think is the biggest mistake we can make believing we just have to push through.
9:58Side note, psychological sovereignty, unofficial word of the week, Al. Yeah, I like this. Yeah, I'd never heard of this either. So it's this, the idea is based on Emma's book, which is called Sovereign, Reclaim Your Freedom, Energy and Power in a Time of Distraction, Uncertainty of Chaos. Not succinct in title, but very clear. Yes. In what it means. At its core, psychological sovereignty is about having control over your attention, your thinking and your actions rather being pulled around by everything going on around you and it basically comes down to three things the first is attention where you direct your focus and what you choose to notice so you not looking at the news is you choosing not to notice the news the second is sense making so how you interpret what's happening so the story you tell yourself about it so for example if we do get kicked out bosnia that was just the way it's meant to be and our forever home is somewhere else and then third is agency what you actually do in response so if it's like me and Scott Mills it's just kind of cry a little bit and then just switch to Sarah Cox anyway Emma's point is that resilience is not built through endurance or grit it's built through small daily acts that regulate the body nourish the mind and reconnect us to ourselves and then she offered five do's and don'ts for building our resilience do you want to game it?
11:13do you want to pick a number out of five? we'll do the do's first no no let's just pick number three number three hydrate well oh I'm doing that right now Water matters more than we often realise. Hydration with pure water, fresh juices, coconut water or electrolyte-rich fluids supports the nervous system and overall vitality. Even mild dehydration can activate the body's stress response, putting it into a subtle fight-or-flight state. A 2019 study on humans indicated that even mild hydration changes blood flow in the brain and impacts mood. Lovely. So how about we go for number two on the don'ts?
11:49Number two on the don'ts. don't overschedule your life when every moment is filled there is no one left to care for your physical, emotional, mental and spiritual needs, leave space in your day, resilience grows in that space do you know, I think we are on the way to psychological sovereignty, yeah I honestly think we are because we're very keen on we call it checking out, closing the laptop lid, whatever like theoretically and so quite often after a busy day we'll just sit there and go i'm gonna sit and watch um silly stuff on youtube for a little bit or you watch a lot of um period dramas um and i think we're quite good at doing that i i think i think to be fair we both have we're both like almost 80 towards psychological sovereignty yeah i think we are i mean we do like you say we do spend quiet times we walk the dogs every day one of his will um i think one of them on there was eating plenty of fruits and fruit and vegetables which we do we had a lot of fruit vegetables yeah sometimes too much a lot of cabbage on them on sunday you're a bit of a sort of dummy didn't you yeah i'm not gonna go into what happened there but uh yes i i had to sleep in a different bedroom yeah i think i think we're almost there if you want a full list of do's and don'ts i will leave a link to emma's article in the show notes and to her LinkedIn profile as well.
13:14Do go and check it out. There's some really good advice in there if you are feeling a little overwhelmed. Lovely. Okay, so I want to talk about my, I haven't really got an article for you this week. I've got more of a kind of a love letter to a tool I've been using for about a year now. Okay. I know, I know. Is it Claude? No, although I mean Claude, we do have some nice conversations. We're tight. Yeah, he's my bro. No, no, this is actually, although it is AI, is actually something a bit different um this now stick with me i know that most people aren't as nerdy as me but this is what's going to give i believe you and i believe a bit of an edge at work the tool is called notebook lm you might have heard of it it's made by google um it's free um and the basic idea is this that it is an ai so it's like chat chibiti claude gemini but it is only trained on what you give it so you can upload your meeting notes you can upload research you can upload YouTube videos.
14:09You can upload company reports. You've got anything you want, and you can create projects for these. And you can essentially then go, right, tell me a bit more about it. Now, you can, to a certain extent, do that with ChatGPT or Claude. You can upload that, and Claude's particularly good at that. However, this can never hallucinate because it only uses the sources you've actually given it. Oh, that's good. It is really good. So, a couple of other... So, that in itself, I think is pretty cool. So, I use it quite a lot for... I uploaded the entire documents for something called Laravel, which is a PHP framework, which I like coding in.
14:39I upload the entire documents, and then I can ask, right, okay, what do I need to do about so-and-so? And it'll only bring it from that document source. But it gets better, because now they've introduced these, now let me just double check what they've actually called them, flashcards. And what you can do is you can say, I want to learn how to use, I don't know, Photoshop. so you go and find a five hour long video on photoshop and you upload that and then you give it the link for the photoshop docs and then what it'll do is it'll give you the flashcards and go if you wanted to add um an invisible layer or a mask how would you do it and then you go oh i think i'm gonna do it'd be like a quiz oh you do this and it goes you are right you are right it'll give you other things like it can give you this this this something i've been using quite a lot it kind of creates its own little podcast with ai um with ai um hosts i am i am actually irrelevant no no because it's really obvious this ai it is now nobody true true but they'll go the but uh but what you can do is listen to like 15 minutes on a particular chapter of something and it'll just teach you and it'll be like two people chatting away um i thought it was really really good i alluded before to mike ross you know mike ross just consumes information my favorite scene is like, I think it's episode one where he runs in with a suitcase full of drugs and it falls to the floor.
16:00And then he just goes, what if I told you that I could consume knowledge like nobody else? He says, is that a Barbary law handbook? Do you know what I'm talking about? Yeah, yeah, yeah. If you've not seen it, go and find it. It's a bit like that. This is basically Mike Ross on the web who knows everything about everything. Right, I've stopped being nerdy. Right, I'll stop. No, it sounds very cool. It sounds very, very cool. Like you say, I guess the only problem is if you're uploading content to it that isn't yours do you have permission to do that and i know it's kind of a bit of a gray area at the minute isn't it but yeah i think that's the only thing no i think anything that makes learning easier is is a good thing isn't it i agree i think it's really cool i've never tried it myself i might have a little play with it you should do you should do yeah yeah very good anyway what else you see my love um pink ice cream makers for international women's day I can kind of I can kind of see it where like the MD walks into the like the room of HR and goes guys I've had an idea right let's buy all the women in the company an ice cream maker for International Women's Day thoughts and everyone in HR is like um and then tries to talk about it but you're like no it's a brilliant idea let's just crack on um I hope that's how it went down I doubt he'd asked anybody at all to be honest I think he just probably cracked on I saw this in a really brilliant newsletter from Catherine Garrard.
17:22Do you remember Catherine Garrard, Al? Yes, I know the name. Yeah, Catherine is a DEI consultant, author of Conscious Inclusion. Oh, that's behind us, that. It is. It's a brilliant book. And very long-term listeners will know that she's been on the show already way back in episode 45. Oh, just babbies. Babies. Yeah. Her newsletter is called Crown Jewels and Whoopsie Daisy. I know. I know. And it's basically she'll share really good examples of DEI and then a whoops moment where things didn't quite land. This one was her whoops moment for March. So here is what happened. An offshore law firm called Harney's decided to mark International Women's Day by sending pink branded ice cream makers to female lawyers, clients and colleagues.
18:11This came from their managing partner. You can't make it up. His name is Ian Mann. No, it's not. Yeah, it is. Oh, it could have been worse if his first name was Guy, wouldn't it? Oh, bad Jim. Yeah, Ian Mann. Oh, no. He said it was about celebrating women across their network and machines retail for about$55 and came with messages like, pamper yourself every day. The reaction was kind of mixed. A couple of people really liked it, calling it the sweetest gift yet. Others weren't so impressed. one comment suggested maybe next year they could throw in a hoover and a washing up brush before adding i know harney's will be working towards equality in the workplace so why not post about the work you're doing to advance equal participation across your firm and announce your ambition for the coming year that would be a post i could truly celebrate beautifully said um and then ian mann being the um tone deaf dude that he seems to be replied he's working on a full full house cleaning kit for husbands for next Mother's Day.
19:15Oh, well, that didn't save it, did it? No. And do you know what? This isn't an isolated whoops from law firms. A lot have struggled with the tone. For example, CMS ordered its landlord to take down a beauty display offering Botox to female workers. For International Women's Day? Yep. Nice. Shoe Smith was rightly shamed for getting a panel of men to discuss gender equality. Oh, why? I mean, come on. Even if you have no idea, you must go. Yeah, you've said it all. Do you know what I mean? And then in 2017, a phone call with us offered female staff half-priced salad.
19:57Half-priced salad. That's so blessed. Oh, man. If there's anything you don't want half-priced, it's salad. Because you'd be like, well, where have you got the salad from? But anyway. Yeah, and I think it's also that it's a connotation of weight in terms of figuring looks rather than necessarily just having a poor food item half price. So apparently the firm told Roll on Friday, which I think is the publication this originally appeared in, we were proud to celebrate International Women's Day across all our offices with each location adopting different approaches to raise awareness about this important day.
20:34Mindful of the give to gain theme, we held events across the firm including team lunches and sharing cakes and gifts to celebrate contributions of women across our firm and the wider community. These shared moments reflect our commitment to fostering an inclusive, supportive environment where everyone can thrive and succeed. And this is where Catherine basically took it. So she said it's a classic example of inclusion being reduced to branding and merch instead of anything meaningful. She said, let's not forget the United Nations 17 Sustainable Development Goals. Goal five is to achieve gender equality and empower all women and girls.
21:08because right now women only have 64 % of the legal rights that men hold worldwide. And that's in fundamental areas of life, including work, money, safety, big one, family, property, mobility, business and retirement. She then went on to say that the 2026 theme for International Women's Day was rights, justice, action for all women and girls. and that that's what made the pink ice cream maker a little bit off it's just that it's just such a serious thing isn't it when you think 64 of the rights of men just in basic areas of our life and in celebration of us as women and the contribution we bring to society we're gifted an ice cream maker yeah it's just awkward it's just really awkward Catherine does though give some really good tips for anyone who is looking to celebrate International Women's Day or similar events in the future and actually do it right.
22:14She says first avoid gimmicks if it feels like a marketing idea it probably is. Second build it with the people you're trying to support. Ask women what actually matters. Don't sit in a room guessing and definitely don't have all male teams making decisions that affect women. and third make the day mean something use it to launch or highlight real changes like parentally flexible working fair progression decisions menopause support matrescence is something that's trending at the moment helping women return into the workplace after after having a baby um all of those things are actually gonna gonna remove barriers so i thought that's a really great piece from katherine because it's sassy and it's funny and it's serious and it's educational so bravo i will leave a link to katherine's linkedin and her newsletter in the show notes it's a monthly thing so you don't kind of get flooded in your inbox and it's really good oh i like that talking about monthly things your linkedin af must be out soon it must be tomorrow tomorrow i know i know if you're not subscribed to that then people say very nice things about that as well okay so i think that's it for the news roundup we will be back after the break i felt like a Heavy on that.
23:26I feel a bit exhausted. Yeah, I know, I know. Well, we're going to go make a cup of tea. You do go do the same. You go have one of those Guinnesses. Yeah, one of those Guinnesses. We'll see after the break where we go back, where we talk about truth or lie, where I ask Leanne, I say something and I go, is it true or is it a lie? I'm still fluffing that, aren't I? I'll get better. Don't worry. See you in a second. Billion Dollar Moves, hosted by Sarah Chen Spellings, is brought to you by the HubSpot Podcast Network, the audio destination of business professionals. Join venture capitalist and strategist Sarah Chen Spellings as she asks the hard questions and learns through the triumphs, failures and hard lessons of the creme de la creme.
24:02So you too can make billion dollar moves in venture, in business and in life. Maybe start with episode 124, where you're going to hear how industry giants from Canva to YouTube define leadership. Listen to billion dollar moves wherever you get your podcasts.
24:20Welcome back to Truth or Lie. It's that time of the week where we take a popular workplace theory and ask if the research actually backs it up. This week, we're looking at a phrase that I've only just come across quite recently called glass cliff. Now, I've heard of the glass ceiling, and you probably have too. And just in case you haven't, that's what they describe as an invisible barrier that's said to stop women from reaching the most senior level of an organization, no matter how qualified they are. The glass cliff, kind of similar idea, but basically what they're saying is that women are more likely than men to be appointed into roles that are already in trouble.
24:49So they break through the glass ceiling, but then just to go off the cliff at the other end. Lee, have I described that correctly? And is this true or is this actually a lie? You have described it correctly, yes. And it kind of sounds almost like it could be a bit of a conspiracy theory, doesn't it? That we're just kind of setting women up to fail. The story of where this came from is actually quite interesting as well. It's a good example of psychologists seeing something in the news and going, we'll be the judge of that. so in 2003 this goes back a long long time a journalist at the times wrote that companies appointing women to their boards were seeing their share prices fall and the implication was basically that female leaders are bad for business right so then michelle ryan and alex haslam enter the chat they're psychologists at university of exeter and they looked at the same data but asked a different question what are the companies were already in trouble before the women arrived so what if it wasn't that the woman when the woman caused the decline but the woman was appointed at the beginning of one so basically someone's gone we're a bit in the shit here let's go and get this woman to take over and take and take the fall for it yeah basically and when you look at it kind of some some examples just around us there's quite a few theresa may oh yeah you know prime minister 2016 basically handed the job of negotiating Brexit even though she didn't support it initially and it was going to be impossible for anyone to do that job.
26:18Marissa Mayer was appointed CEO of Yahoo in 2012, inheriting a company that had been losing to Google and Facebook for years. And Mary Barra became the first female CEO of General Motors in 2014, just weeks before the company faced a massive ignition switch recall that became one of the largest safety scandals and automotive history. Wow, I think there was also Reddit as well. They appointed a female CEO and it all went a little bit south. Yeah, yeah. So it's certainly anecdotal evidence, but what does the actual scientific evidence say? We have more than 20 years of research now, so we can take a decent stab at deciding this is true or lie.
26:59So in terms of evidence for Ryan and Haslam, our psychologists that first took beef with that 2003 Times article, they published their study in 2005 they looked at 38 companies in the footsie 100 that's like the largest companies on the um stock exchange 19 of those companies had appointed a woman to their board in 2003 they matched each of those with a comparable company that had appointed a man at the same time so same sector etc and what they found was in the five months before the appointment companies that hired women had consistently worse share price performance than companies that hired men that was true what the article claimed but crucially the women weren't making things worse because after the appointment the same the same companies actually saw their share prices recover right so over time it got worse and then recovered so the women weren't the cause of the decline they were being brought in during one.
28:00So by 2016, the same researchers reviewed a decade's worth of research that had built on their original work. Again, drawing on FTSE 100 and Fortune 500 companies. They also looked at political elections and some sporting context as well. And across experimental studies, when participants were asked to choose between equally qualified male and female candidates, people consistently preferred the female candidate when a company was in decline but when a company was doing well there was no preference either way oh this is an experimental environment so the research at this point identifies something called the glass cushion so the idea that men have preferential access to stable roles whereas women are getting the riskier jobs.
28:49So they suggested that it may be, it's not just women getting risky jobs, but the men are being protected from them. Okay. So another study in 2020 pulled together 74 different studies over 91 separate samples. What's this called, Al? Longitudinal study, is that correct? It's a meta-analysis. Oh man, I need notebook LM to teach me about these. So again, they looked at experimental studies and they found a small but statistically significant glass cliff effect which again meaning that when you put people in a room and ask them to make higher decisions they do show a real tendency above chance to select women for high risk roles and that effect was very strong in countries with higher levels of gender inequality such as the UK and the US.
29:39They then tried to think about why this happens and one explanation is what researchers is called think crisis think female so the idea that in a crisis the stereotypical feminine traits so things like empathy and strong communication skills suddenly become more valued so women get selected another is signaling so organizations basically appoint women to send a very clear message to shareholders that something's changing we're really radically shaking things up we're appointing a woman to CEO. Crazy times. And the third is the uncomfortable one that perhaps women are sometimes selected as scapegoats.
30:18So they're brought in to absorb the blame, the decline, and then a man will come in and save the day. A more recent lit review also found that female CEOs have a significantly shorter average tenure than male CEOs. So they have about seven years compared to about nine and a half from men. And finally, a study of women in the Tunisian public sector found that those placed in glass cliff positions, unsurprisingly, showed higher rates of burnout, with self-confidence taking a direct hit. So yeah, the picture that emerges across the research really is that women aren't just underrepresented at the top.
30:58Some of the positions they do reach come with a lot of risk. Okay, so is there any evidence to show that this is not true? There is some evidence that tells a slightly different story. So the most direct challenge comes from some psychologists called Adams, Gupta and Leith. Just wanted to say Gupta. Gupta, that's a nice name. Yeah, in 2009, they set out to test the glass cliff specifically for CEO appointments in the United States. So they looked at 48 female CEOs across the S &P 500 and mid-cap and small-cap companies and they did it over a long period of time, 92 to 2004 and they compared that to 1300 male CEO appointments in the same industries to try and get a direct comparison they found no evidence of a glass cliff in fact in the 120 days before appointment the share same price performance of companies hiring women was actually slightly better sorry the share price performance of companies hiring women was slightly better than that was hiring men, not worse.
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32:00It was actually flipped around. But when they adjusted for kind of broader market conditions, there was no significant difference either way. The effect just completely disappeared. But they did 1992 to 2004, which is a different period which the previous psychologists did 2003 to 2016. True that. With a lot more crisis. A lot more crisis and probably significantly more women in leadership. Yeah, very, very true. Anyway, sorry, maybe I'm... I love it when you start thinking like a scientist. You're absolutely right, Al. You're absolutely right. Okay, so what else we got? The 2020 meta-analysis that I mentioned, the same one that found overall support for a glass cliff, also contains a very important caveat.
32:46So they ran three different types of tests, basically. One looking at real-world appointment data, one looking at experimental studies where participants rated candidates and one looking at experimental studies where the participants actually selected a candidate. The glass cliff showed up very, very clearly in the experimental studies. So when people were asked to make hiring decisions, the bias was very, very measurable. But when they looked at real world appointment data from work across businesses, the result was statistically significant, meaning that the pattern was strong enough to rule out that it was just down to chance, but it wasn't as strong and the strongest real world effects actually appeared in politics and education rather than business okay so this may be kind of one of those things where because it's not a massively strong thing it exists but it's much easier to detect in experimental settings where lots of things controlled than just in the general general world geography matters as well so the same meta-analysis found that the glass cliff was larger in countries as we said with higher gender inequality like the uk and us it wasn't found in countries like germany and switzerland in some study designs and then there's also a quota question so a 2024 study tracked board appointments in german german companies across three distinct periods so germany introduced gender quotas where organizations have to have an equal representation of genders within organisations and particularly senior leadership teams.
34:27So they looked at the periods before gender quotas were announced, after they were announced, but before they were enforced, and then after enforcement began. During that middle period, so after the announcement, but before the enforcement, the glass cliff effect completely disappeared. Oh, right. Yeah. So the explanation they offer was going back to signalling. So without quotas, appointing a woman to a struggling board doesn't sound as dramatic a change because there's more women represented at that level anyway. So yeah, so that strategic motivation to put women in precarious roles kind of fades.
35:05But what was interesting is when they then looked at what happened once the quotas had been enforced and somewhat surprisingly, the glass cliff came back. So more women were appointed into high-risk roles even when gender quotas were enforced. Yes, curious, curious. So the verdict, is it a truth or is it a lie? In terms of experimental evidence, it's very consistent. It's true. Dozens of studies have shown us that people have a tendency to select women for roles in struggling organisations. The real-world picture is a bit messier. The effect shows up most clearly in politics and education. but when the glass cliff does appear the research does suggest that it's not really random and that women are sometimes appointed as we've said as a signal that change is coming and in some cases as a scapegoat scapegoat for a decline that was already underway before they arrived so are women left to pick up the pieces yeah sometimes the glass ceiling may may have cracked but for women there is another side to this and it is a cliff edge.
36:17So yeah, a glass cliff, truth or lie? I'm going to say it's true, but tentatively. And it seems to be in certain scenarios, certain parts of the world and with certain strategic intentions. It doesn't happen everywhere. It doesn't happen every time, but it happens enough to be real. Interesting. Thank you so much, Leanne. If you have a question that you want to put to Leanne, is it a true or is it a lie? truth or lie then get in touch we have we're starting to get a few more people who are going to come in and do the truth or lie for us aren't we we do we have next week dr jake tuber is joining us and then we also have another organizational psychology i think will be the week after that alexis sauna yeah but we'll keep you posted yeah mixing it up okay so on to our world famous week workplace surgery where i put your questions to leanne okay i've got three questions here uh leanne question number one um i've just it could be summed up by this should i be worried if my team sees the company has cash so let's get into this right so this person writes i have a small business and we've built up a healthy amount of cash which we're planning to invest back into growth we don't openly share financials but it's publicly available and i'm aware some employees may look it up i'm starting to wonder if seeing that level of cash could lead to frustration or resentment especially around pay is this something that i should be thinking about and how transparent should i be in this situation interesting so it seems that this is says a small business but if it's publicly available then you'd imagine it'd be at least be a limited company where the accounts were available so i think what i'm understanding is that um potentially this person isn't quite as generous with pay as they as they should be or or maybe could be um and they're sitting on a nice pile and they're sitting on a throne made of five pound notes is what i'm getting lee what are your thoughts i think would people be frustrated or resentful if they saw your company accounts only as i'll suggested you're not paying them enough you're not you know the recognition isn't there they're not invested in in the growth of of the organization i think if you're treating people well and you're benchmarking your salaries against other other businesses in a similar sector and you're doing that with benefits as well and you've got clear progression opportunities and development opportunities then i i don't think anyone would be too concerned by knowing their organization is in a healthy cash position especially in these times you know that's to be good news that the business is stable it could be worth having a little bit more transparency around this you know it's not like you're you're the parent and your employees are the children if they're contributing to the commercial success of your business it might be wise to let them in on how the company is performing if you are holding that cash back for a particular reason you say to invest back into growth maybe share with them how you plan to invest into growth because a lot of people again especially in these times would be very excited to be working for a high growth business with future plans and ambitions that they can be a part of and share and develop alongside so i think this is really really about you doing a little bit of introspection and realizing that you are now heading a company that has responsibilities to its people but also has an opportunity to engage in this process of growing your business and what we know from all the all the literature is that the more you do that and the more people are invested and the more they feel connected what the organization is trying to do and they feel like they're recognized and they're paid fairly they are going to stay and ride that growth wave with you the entire time so my thought would would be to think about being a little bit more transparent once you have maybe done those exercises and i'd say transparently with the team as well to benchmark what you're doing around around salary and benefits and professional development and stuff like that totally agree totally agree if you're in a great position and you have a load of cash and you are going to grow that's an exciting thing to share with your um uh with your team that we are growing this is what we're going to do and if you are if you have been a little stingy with your with your salaries and you say right so if we grow and we hit this thing then we can give everyone across the board a 10 pay rise um great okay and then you're not taking out of cash you're taking out of revenue extra revenue um so that makes perfect sense i do slightly worry that this person is is a little selfish and is going i want to keep all the cash for myself and i want to pay the least i possibly can if that is you my friend i'm not sure really that we can help you with that because you can't have your cake and eat it um if you're if you're if you're obsessed with keeping as much cash as you possibly can on hand and you want to keep it all for yourself you're gonna have high you're not gonna have the most the happiest employees i don't think no and i'm not sure you'll enjoy it either in in the long run because you want the people around you to be as excited as you are in what what you're trying to build and it might be okay to do it at the moment where the labor market is is quite hard for for employees and you know organizations employees are very much in control of that dynamic but it it will swing back it always does and if you have a mass exodus people in your business what are you going to do then absolutely and what you do in these times will shape what what happens in the in the um um in the times where the the power shift um swings absolutely and we're actually talking about that more in our linkedin live tomorrow yes we are talking about employee engagement and whether you should bother in a crisis um spoiler yes you should bother come along and find out why i'll leave a link thank you for uh waiting to light a mouthful of water for that i wish it was Guinness.
42:02Okay, so question number two. How do you manage a friend who now reports to you? This person writes, I was promoted six months ago to manage a team that I used to be part of. Most people have been great, but one colleague who used to be a close friend started undermining me. Jokes in meetings, dismissive comments, and acting like I got lucky. I don't want to lose the friendship, but I also can't let it continue. Okay. How do you handle this without turning into a formal issue or losing them completely? This person sounds conflicted. The reason I pause there is i don't want to lose a friendship but i can't let it oh i see i'm sorry i misread that i don't lose the friendship but i can't let this behavior continue i think is what what i think i misread that um so this so leanne this person doesn't want to make it formal issue but also needs to at least knock this on the head thoughts i i think first of all prepare yourself that this friendship may already be over and also is it a friendship that you want that close friend who's now undermining you and making jokes about you and dismissive comments and saying that you're lucky no do you want somebody like that to be your friend i wouldn't want someone like that i wouldn't want someone like that either um so i think that's the first thing is maybe realizing this personal relationship is probably already ended and what we're looking to do now is recover into some form of civil workplace relationship yeah and that all comes down just having having difficult conversations and we've talked about that before really um so yeah before you have the conversation be really clear on what your goal is what outcome do you want is that you just want them to be better behaved in meetings you know check as well in terms of of your mindset so your aim is to understand not necessarily when they might continue that behavior and you will have to escalate it so at this point you're just trying to gain understanding about what what their issue is and think about how they might react as well I can't imagine they're going to react well with that in mind what I sometimes have done before conversations like this or after conversations like this when I when I've seen them react badly is actually talk to a peer about it so like another manager on another team and say I'm going to have this conversation etc etc or somebody in HR just to kind of give them kind of an idea of like I'm not escalating this formally but just so you know I'm having a difficult conversation with such and such just want to make you aware should things escalate can be quite useful in terms of the conversation itself just being very clear and calm write down the main points you want to cover avoid any kind of really exaggerated language you know like you're always undermining me you're always joking in meetings rather try and pick up specific facts of certain conversations so in the meeting we had last tuesday about this client i felt undermined when you said this was that your intention what didn't i understand about that situation be curious lean into it ask these open questions and listen properly do not get defensive yourself this is a fact-finding mission for you really then if if it if this person is responding well to the conversation in that they're not completely clenching up or getting very angry you can start to look at kind of problem solving more efforts again you might want to take a break and come back to this if somebody has reacted very badly but that's just really looking at solutions together so if they're undermining you is that because they feel they have better ideas but they can't express it in a way that they used to be able to before when you were a colleague is it that you're unawarely making their job much harder because of something in a process that you've changed there could be a hundred reasons and it could just come down to spite that they're jealous but there might be something that actually in the work scenario you can do to fix it and then yeah agree what that is set some clear actions next steps and try and end it on some kind of positive and respectful note and then you just got to check in and see if those things change and if the behavior doesn't change you are going to have to escalate it because that's just going to in the long term have a negative impact on on the performance of your team which is going to look bad on you so approach it like an adult try and have this conversation be curious try and figure out if there is anything you can do to actually make this person's job easier and and go from there but just prepare yourself that this might be something that does need to be escalated at some point and i've been there i've been in situations where you know i've kind of had a bit of a leapfrog thing going on with a someone who started as my colleague they became my boss i later became them who appears i later became their boss and it was awkward at times but her performance was brilliant and that made us both look good so you know and she you it's not that you weren't you fell out but it's just you weren't friends we were yeah you weren't friends we've gone from being very close friends to really just kind of civil colleagues so it sounds like that's unfortunately the end of your friendship but um hopefully the beginning of a new relationship okay so quite last question here leanne how far should i go with employee benefits i run a small growing business with a fully remote team oh good for you try to be as flexible as possible uh just treat people like adults so they can do things like appointments and school runs we already offer things like private healthcare for a year and or sorry after a year and performance-based bonus but recently the team have asked for more things like birthday leave well-being days gym allowance working from home stipends i want people to feel valued and looked after but i'm also conscious that what feels manageable and what become might what might become expensive as we grow so how do you strike the balance between being a good employer and keeping things sustainable lee yeah Oh, good question.
47:53Good question. I would want to dig a bit deeper into why people are asking for the things they're asking for. I mean, birthday leave. Yeah, that's always nice. Personally, I've never had birthday leave as a perk, but I've always taken my birthday off and it's always been approved. so I think that could be a kind of a workaround like that in terms of look the actual cost of increasing annual leave by one more day is more significant than you might imagine but if we made an agreement that if you if you request your birthday off then it's automatically you know approved there's no no question to it because then that money will allow us to invest in other things um yeah gym allowances yeah maybe work from home stipends I think this is actually one that you should probably look into because if you have a remote company this is as much isn't about making sure that people are from a health and safety perspective okay so in terms of do they have an ergonomic chair and keyboards and monitors and etc and you can do a risk assessment with them fairly easily virtually and then you can look at kind of having set equipment recommended that might also be a conversation for occupational health potentially in terms of advisory that you should be doing because you don't want people going off because they've they've got a really sore back because they've got a crappy chair and they're looking down at their laptop that might be worth looking into because absenteeism is expensive well-being days i'd want to ask why they want well-being days because prevention is better than reaction or cure so they're starting to feel that they want is it they just want some time to invest in well-being is it that they're feeling burnt out and they're quite stressed a better solution might be looking at how we can actually support our employees proactively with their well-being in terms of setting hard boundaries making sure somebody isn't logging on late at night that we know in remote work environments that is a massive risk people do work longer hours so setting some hard boundaries from your perspective and that can be really useful making sure people are taking their full annual leave allowance investing in sessions around psychological well-being financial well-being all that good stuff I think looking at a more proactive view of well-being is going to be more effective for everybody rather than giving days off when people are feeling overwhelmed but again it sounds like you have flexible working so you can say this isn't you know if you phone me up and or drop me a message and you're really struggling in that day it's a conversation about making that day flexible or taking some time off but it's just not kind of in a well-being associated with time off the other thing i'd say and we do mention these um quite a bit perks perks is really good it's really cost effective i think it's like four or five quid per person per month and that includes discounted membership it includes lots of things around financial well-being wealth planning it has um even things around um newborn care private health cover um there's a free lottery that you can enter into there's courses as well um yeah there's loads of different things on there loads of different benefits that make that are made much more affordable affordable to organizations exactly like yours so that could be a really nice one to bring in cost effectively and then people are getting this massive whack of of benefits so i'd say be open to these conversations dig in a bit more i think there are definitely things that you should do i think the kind of risk assessment of people's work environment is probably really important for you as a business.
51:27I think the others dig a bit deeper into and maybe look at a benefit platform like Perks. Others are available. Yeah, very, very good. Lee, anything else to add before we go? No, only that next Thursday, we are joined by Dr. Laura Dean. She is an organisational psychologist, but not any. Sorry, she's a charter occupational psychologist. Let's use her official term but not just any she's also the president-elect of the british psychological society yes that's the big that's the organization you're part of yeah and you did your childship through i did it's like the i'm sorry abp but it's the main one in the uk isn't it it is it is it's the yeah it's the official one the official one so yeah it's a big big deal i was very excited to talk to laura thursday is also world autism awareness day so we will be talking to laura about autism, what it is, what it isn't, and how organizations can actually make workplaces better for everybody, including our neurodiverse colleagues.
52:22So come back for that. Superb. So in the meantime, go and follow Leanne on LinkedIn. If you've enjoyed this, leave us a review or rate us or both. And if you've got any questions or anything you want us to talk about, then check the show notes. There is an email. Thank you very much for listening. We'll see you very, very soon. Bye. Bye-bye.
52:45Thank you.
From the publisher
Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets workplace culture. In this episode of This Week in Work, we tackle the overwhelm of 2026, explore a "hallucination-free" AI tool, and investigate if women are being set up for failure in leadership.
🔥 Stories Covered
1. Reclaiming Your "Psychological Sovereignty"
Feeling overwhelmed by the 2026 news cycle and the breakneck speed of life? Leanne introduces the concept of Psychological Sovereignty, based on the work of Dr. Emma Seppälä. It’s about regaining control over your attention and agency rather than being pulled by external chaos.
The Big Mistake: Believing you just have to "push through".
The Dos: Quiet your nervous system twice a day, move your body, hydrate, and protect your sleep.
The Don’ts: Don’t run on empty, overschedule, or stay glued to negative news 24/7.
Source: Emma Seppälä, PhD (https://www.linkedin.com/in/emmaseppala/) | Psychology Today (https://www.psychologytoday.com/us/blog/feeling-it/202603/5-foolproof-ways-to-protect-your-sanity-in-a-crazy-world)
2. NotebookLM: Your Personal AI "Mike Ross"
Al shares his "love letter" to NotebookLM, a free tool by Google that acts as a personal assistant that never hallucinates. By grounding the AI only in your uploaded documents, you can synthesize months of notes in minutes, create study guides, or even generate a podcast "Audio Overview" of your reports.
3. Inclusion or Insult? The Pink Ice Cream Maker Fiasco
A law firm’s International Women’s Day gift of pink ice cream makers has sparked a debate on "performative inclusion". DEI expert Catherine Garrod weighs in on why gimmicks fail and how to move toward real impact—like parental leave and fair progression—instead of branded kitchen appliances.
Source: Catherine Garrod on LinkedIn (https://www.linkedin.com/in/catherinegarrod/)
🧠 Truth or Lie: The Glass Cliff
Is it true that when women finally break the glass ceiling, they are handed leadership roles that are already failing?
The Evidence: Research from the University of Exeter suggests that companies are more likely to appoint women to boards following periods of poor share price performance.
The Verdict: TRUTH. While real-world corporate data is complex, experimental evidence consistently shows a tendency to select women for precarious roles—often as a signal for change or, more darkly, as a potential scapegoat.
💬 Workplace Surgery
This week, we answer three listener dilemmas:
The Undermining Friend: How do you manage a close friend who now reports to you and has started making dismissive jokes in meetings?
The Cash Resentment: Should you be worried if your team sees the company has healthy cash reserves?
The Benefits Balance: How do you strike the balance between being a good employer (wellbeing days, stipends) and keeping the business sustainable?
📬 Connect with Al & Leanne
– LinkedIn: https://www.linkedin.com/company/truthlieswork
– Al Elliott: https://www.linkedin.com/in/thisisalelliott
– Leanne Elliott: https://www.linkedin.com/in/meetleanne
– Email: hello@truthliesandwork.com
– Book a call: https://savvycal.com/meetleanne/chat
Mental health support
UK & ROI — Samaritans Call 116 123 or visit https://www.samaritans.org
UK — Mind Call 0300 123 3393 or visit https://www.mind.org.uk
US — Suicide & Crisis Lifeline Call or text 988 or visit https://988lifeline.org
Australia — Lifeline Call 13 11 14 or visit https://www.lifeline.org.au
Global helplines
https://findahelpline.com
Truth, Lies & Work is part of the HubSpot Podcast Network, the audio destination for business professionals.
