In short
Life after Netflix for Alix and Marta, and how Netflix’s “no rules” culture scaled globally (especially in EMEA) and nearly broke—plus the lessons they now apply through their consultancy, Alma Advisory.
Guest backgrounds
- Alix: Worked at Netflix 13+ years; started in Silicon Valley, later helped build early non-U.S. hires; coached on giving direct feedback; later ran HR for EMEA (from ~600 to ~10,000 employees; ~10 EMEA offices; ~80-person HR team).
- Marta: Spanish-born, Venezuelan-raised; recruiter by trade; helped scale Booking.com (5,000 to 15,000) and managed South Europe, Middle East, Africa; joined Netflix to build European HQ in Amsterdam; spent ~9 years; now consulting.
Key claims
- Netflix culture was an operating system (clear behaviors + accountability), not wall values.
- Culture scaling required CEO/executive ownership, leadership effectiveness, and direct feedback; HR alone can’t “implement” culture.
- Global scaling failed when Netflix was “too American,” moved too fast, and didn’t give local leaders enough agency.
Notable examples
- Early EMEA hiring mistakes: ~50% of first-office hires left within 1–2 years due to fit with operating model.
- Language and “feedback as positive” required more explanation.
- Inclusion/diversity definitions varied across regions; they “went around in circles” before learning.
- Client story: a CEO initially delegated culture change to L&D for a year; only after CEO ownership and repeated feedback did traction happen.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOReflecting on Netflix Experiences
0:45 to 2:14
The guests reflect on their impactful experiences at Netflix and how it shaped their careers.
“And Alex and Marta, welcome to the show.”
Navigating Feedback Challenges
2:14 to 3:39
Alex shares a formative experience about giving feedback at Netflix and its impact on her.
“So I owe the fact that I even got to work at Netflix to you, Jess.”
Building Credibility Through Feedback
3:39 to 5:07
The discussion delves into the importance of providing honest feedback in the workplace and its impact.
“But I mean, that's the thing I think like, and maybe our conversation will naturally evolve to this, but that's the thing with feedback.”
Scaling HR at Netflix EMEA
5:07 to 8:13
Alex describes her journey in establishing HR functions in Europe for Netflix and growing the team.
“And I think also like one of the things that I tried to do for the team was to have your back.”
Marta's Journey to Netflix
8:13 to 10:15
Marta shares her background and experiences leading to her role at Netflix and her perspective on company culture.
“I didn't even know what Netflix was when Alex called me.”
Launching Alma Advisory Consultancy
10:15 to 11:40
Alex and Marta discuss their new consultancy firm and the values behind it.
“and I really felt like I would fail going to a traditional HR organization, which unfortunately still is, you know, pretty common here in Europe.”
Positive Impact of Their Consultancy
11:40 to 13:32
The guests reflect on the feedback they've received about their consultancy's impact and approach to HR.
“So tell everyone what the name of the consultancy firm is?”
Challenges of Global Culture Scaling
13:32 to 14:00
Discussion on the challenges faced when scaling the Netflix culture globally and the lessons learned.
“Yeah, because I think, you know, I'm thinking back to, you know, as we were expanding internationally and Europe was one of the first big critical regions that we were expanding in, but learning a ton.”
Scaling Culture Globally at Netflix
14:00 to 16:00
Learn how Netflix navigated cultural challenges in global expansion.
“I know we had this incredible ambition not to operate as a domestic company.”
Scaling Culture Globally at Netflix
16:04 to 16:50
Learn how Netflix navigated cultural challenges in global expansion.
“From startups to scale-ups to enterprise, Manifest Law is the AI native immigration law firm.”
Show all 27 chapters
Navigating European Work Culture Challenges
16:50 to 28:00
Explore the complexities of adapting American corporate culture in Europe.
“And, you know, I would say that, you know, when we would say, you know, average performance gets you a nice severance package in the U.S., I mean, that was also shocking.”
Embracing Feedback for Global Inclusion
28:00 to 29:50
Learn how openness to feedback aids in building inclusive global organizations.
“So I think that was a period that I'd say maybe if I repeated this story, have done a few things differently.”
The Importance of Curiosity in Hiring
29:50 to 31:30
Understand why curiosity is crucial in building effective teams at Netflix.
“brought to Alma Advisory, not only in our own behavior, but something we encourage our clients to do is show curiosity.”
Balancing Global Strategies with Local Needs
31:30 to 32:40
Explore the challenges of applying universal principles while remaining culturally sensitive.
“This structure, this strategy can be applied across the board.”
Navigating Cultural Differences and Accountability
32:40 to 34:55
Discover the importance of leadership accountability in scaling company culture.
“I remember like sort of, you know, people would ask me all the time, like, you know, can our culture, you know, scale around the world?”
The Role of Leadership in Organizational Health
34:55 to 37:00
Learn how strong leadership impacts organizational effectiveness and culture.
“But I do think that can cause like, you know, it seeps down through the company.”
Challenges of Implementing Freedom in Management
37:00 to 41:50
Understand the obstacles faced when introducing high levels of freedom in corporate environments.
“I think what set us apart from other organization is that we confronted that dysfunction.”
The Future of European Startups and High-Performance Culture
41:50 to 42:00
Discuss how European startups are evolving towards more agile and feedback-driven cultures.
“You know, I want to get your take on this because I, you know, I work with a lot of companies now that are that are based in Europe and outside the U.S.”
High Performance Culture in Europe
42:00 to 43:34
Discussion on the challenges and aspirations of European startups in fostering high performance cultures.
“And there is this desire to have more of a high performance culture, more feedback driven.”
Leadership's Role in Cultural Change
43:34 to 46:20
Exploring the necessity of CEO engagement in driving cultural shifts within organizations.
“Let's implement a new fancy performance review framework that will make people magically behave differently.”
Learning Through Mistakes
46:20 to 49:22
Insights on how founders learn from failures and the importance of active participation in cultural initiatives.
“And the first person they put us in touch with was like a manager in learning and development to run the whole cultural shift.”
The Importance of Honest Feedback
49:22 to 52:24
Discussion about the value of honest communication and feedback within teams to drive success.
“They want to apply some playbook that they saw from Airbnb or Facebook or, you know, I'm sorry, Meta, you know, and that doesn't work.”
Building Trust Through Truth
52:24 to 56:00
Examining how trust is built through honest conversations and the bond formed from shared experiences.
“I'm telling you, it's probably better if you do it.”
Building Trust Through Feedback
56:00 to 1:01:00
Learn how trust and feedback shape effective leadership relationships.
“And it'll be like we just talked yesterday.”
The Importance of Vulnerability
1:01:00 to 1:02:58
Explore why vulnerability and open-mindedness are crucial for leaders.
“Which I'm really sad about because I miss you ladies.”
Adopting a 'Why Not?' Mindset
1:02:58 to 1:06:05
Discover how a simple mindset shift can encourage risk-taking and growth.
“This is why you guys are a good yin and yang.”
Final Thoughts and Connections
1:06:05 to 1:07:13
Reflect on the conversation and how to stay connected after the podcast.
“Well, I hope it doesn't take a podcast for the three of us to hang out again because that would really suck.”
Transcript
Automatic transcript. May contain errors.0:00Hello, everyone. Welcome to another episode of TruthWorks. I am your host, Jessica Neal. And today, it's a special day for me because I have two of my favorite people in the world who I used to get to spend a lot of time with because we've worked together at Netflix. And they have graciously agreed to join me today to talk about life after Netflix and what they're doing now. But I have two amazing women who, I don't know, you know when you work with people that make you better? They made me better just because they're smart. They're tough. They don't give up. And I loved working with them and being partners with them.
0:46And Alex and Marta, welcome to the show. How are you? Thank you. Nice to be here. Yes. Yes. Very excited. Well, you know, it's really kind of crappy that we have to do a podcast to hang out with one another. But regardless, I'm glad we're hanging out. We get a full hour together. This is more than we've thought before. So this is good for me. Agreed. Agreed. Okay, so you two were a big part of my life at Netflix. Hopefully, I was a big part of yours. I saw that face. I have so much to say about that, Jess. But I mean, the, you know, the experience that we got at Netflix was sort of bar none. I mean, you know, you don't get these type of career opportunities that often.
1:39And we probably didn't even really know how special it was when we were in it. But now that we're not in it, we kind of recognize how special it was and all the learnings that we had. So I want the guest to kind of understand the two of you. So I met Alex, I don't know, eons ago. She was right out of school and hired her onto my team. And Marta came in a bit later in life when we were expanding into Europe. But Alex and Marta, tell us a little bit about who you are and what you do and what you're doing now. Sorry, can I start? Yeah, I'll start. So I owe the fact that I even got to work at Netflix to you, Jess.
2:21And I still quote you in stories to clients. I actually think I might have quoted you in a keynote speech once as well. So I hope it's like not like an example of what not to say. No, no. There's probably some of those too. But actually, it was I can just tell you quickly. So I was talking about feedback. And there was a time where when I was very early in my feedback journey at Netflix. and you basically were you were coaching me on how to give feedback and you there was a leader I was working with it was being like what was likely at the time I didn't realize was probably being somewhat sexist and was kind of being condescending to me in the way we were he was communicating with me and we were working together and you sat me down in a room and you said okay now's the time you're going to go give him feedback and we worked through the feedback and you sat in the room and I was like okay well I'll do it later and you said no no no you're going to go now he's out in the hall and you you sat in the room and waited for me so you basically bullied me into giving my first real constructive piece of feedback.
3:22And I lived to tell the tale. And it was so formative for me, really. Like it was so painful at the time, but it was so formative and like opened the door to really like the power of just telling the truth and just be honest about where you're at with the people that you're working with. So I had to do that. And I got some great content out of it too. Yeah, good. But I mean, that's the thing I think like, and maybe our conversation will naturally evolve to this, but that's the thing with feedback. I mean, you do have to be pushed off the ledge. Like somebody has to force you to do it or you won't do it.
3:55Right. And, you know, I think also as women, we don't want to be seen as, you know, this bitch who nobody wants to work with. We don't want to be seen as, you know, high maintenance or or complaining or any of those things. And so we're also less likely to do it, especially in tough, you know, sort of more critical situations. And that's a whole other conversation. That's a whole other podcast, really. It is. But like in that time that I'm referring to at Netflix, I mean, this is over 15 years ago now. I mean, we were some of the few women. We were working primarily with engineering organizations.
4:40Yeah. Particularly me. I was young. I was a woman, you know, giving the senior executive feedback wasn't exactly something that was easy. And it wasn't even that well received in the moment. But the fact that I like lived through it, didn't get fired and ultimately probably built more credibility with that person over time. Showed me that that was kind of the way to approach things versus trying to play some political bullshit game where you lie your way to, you know, kind of sort of earning someone's trust, which to me just doesn't make sense. Yeah. And I think also like one of the things that I tried to do for the team was to have your back.
5:20You know, it's like, I got it. I got you. We're going to make it through it. And I'll be right here when you're done. And you did. And I spent, I mean, I spent over 13 years at Netflix. You asked about our stories and I completely deviated. I'm sorry. Well, it's a good deviation. I started in Silicon Valley with you for several years, always knew I was interested in working overseas in some capacity and ended up doing some of the early recruiting work for Netflix's first hires outside of the U.S. And because I knew about this much, I was one of the few. So I just got lobbed over to the Netherlands where we were trying to establish our European headquarters.
5:58And you never came home. I never came home. You literally never came home. turned into nine years. And now going on many more now that I've left, my family's still here in Amsterdam, going strong. So yeah, Netflix, a dog, two kids, a husband later, here we are. Yeah. And then you went on to not only helping to build out, you know, all of Amsterdam and our European headquarters, but you ended up running HR for the entire region. I did. Yeah. Ran HR. I joined when the company was 600 people. I think when I left, it was almost 10 ,000. We had opened 10 offices across EMEA. My team was, gosh, 80 or so people across all of the HR functions.
6:41A couple thousand employees in EMEA. I mean, really, really big growth story. And it was also a bit of a ride, I have to say. Yeah. Wild. A wild ride. And that's what led you to meet Marta. Yes. Yes. Yes. Yeah. Yeah. Yeah. Alex was saying she owes you joining Netflix. I owe it to Alex, obviously. And when she was thinking about these stories of feedback and her experience with you, I have so many also like and also related to feedback. Probably that's the one thing that we all shared with a lot of passion. I remember times where I had to deal with some tough leaders in EMEA in a couple of countries.
7:19And this feeling of you having our back and kind of pushing us to, hey, have that direct conversation, I think made the whole function, the HR function, gain a lot of credibility. So I think that that was the beginning of laying the foundation of HR becoming so strategic for the region, right? And having so much influencing in scaling Netflix in the rest of the world, right? That's how we used to call it. back then. Yeah. So my story is, I'm Spanish, born in Venezuela. I've always liked a lot international work. I'm a recruiter at heart, done my whole career in recruitment in, you know, boutique agency, big headhunting firm.
7:57I worked for a couple of years at Booking.com and we scaled the company from 5 ,000 people to 15 ,000 people. I ended up managing South Europe, Middle East, and Africa after spending some time in Latin America. And I think that experience is what caught Alex's attention and everyone's attention because the plan was to do something similar in EMEA with Netflix, right? I didn't even know what Netflix was when Alex called me. But when I read the culture deck, I was like, this can't be true. This is impossible. So I decided to take that call and go to all of the interviews in the tiny Amsterdam office we had because I wanted to find out if this was some sort of American BS or it was really true.
8:40And when I started interacting with Alex, I remember calling my friend and being like, I want to work with her. This seems to be true. And I met a couple of executives, you know, the CMO back then and these people, and it all seemed so true. And then, you know, I spent there almost nine years and it was actually true. And That's the way the company operated. So to me, when you said we were so lucky to be there at that time, that's my biggest takeaway. I can say that what was written back then in the culture, later the culture memo, I experienced firsthand. And it was a place that the values resonated with my own.
9:19I'm a direct person. I like saying the truth. I've always believed in feedback, not only in a corporate environment, but with family, friends. And when I started interacting with the Netflix teams, I was like, oh, my God, I can't be me. I can't just be honest and direct. So I value that a lot. And it's something I've brought with me to my next, you know, professional period, which is consulting. That's what we bring to our clients. Right. And it's thanks to Netflix that we know it can be done. Right. It's not an intent. It's it's a reality. Yeah. And that brings us to what you're doing today. you two started a consultancy firm.
9:58Yep, we did. Okay, tell us about it. Look, we primarily, I mean, at least for me, I think I wanted to, as I was kind of like evaluating my next move once I left Netflix, I just felt like, and Jessica, most of this is your fault, because, you know, I went to the school of HR, you know, both by Patty McCord and Jessica Neal, and I really felt like I would fail going to a traditional HR organization, which unfortunately still is, you know, pretty common here in Europe. And I was frustrated with the function. And I don't want to like indict my profession here. But I think unfortunately, the HR function in a lot of companies has not actually gravitated that far from its history as a back office function.
10:40And the actual impact that HR can make is it's not being it's being underutilized. And so it feels like HR continues at many companies to like fight for a strategic seat at the table. And it ends up being fundamentally responsible for so many of the wrong things, in my opinion, like HR's KPI should not be net promoter score, attrition, culture. Like I'll probably get canceled for this. But when I see a company has a head of culture role, I just want to run in the other direction. And so this kind of led me to think, okay, maybe using what I'm good at, which is kind of the advisory, the kind of the leadership capability stuff, the feedback piece, and doing it from the outside where you're not beholden to the corporate BS and politics might be a better way to have real impact.
11:28And I mean, I speak for myself, hopefully Marta feels the same way, but the only person I would have done it with was Marta. And we sort of always knew we'd do something and this is where we ended up. Yeah, I love it. Yeah. So tell everyone what the name of the consultancy firm is? We are Alma Advisory. Alma means soul in Spanish, which is, yeah, very close to me, but also it's our first letters of our name. We have to be not that complicated, but we have to thank our friend. She dreamt the name. She called me the next morning. She was like, you should be called Alma. And we said, that's it. We were struggling a little bit in the beginning to name ourselves, but yeah, Alma Advisory.
12:11And yeah, plus one, two, what Alex said, And since we met, I think we, I wouldn't say we became friends from the get go, because I think we both separate a lot private life from corporate life, which I also have always loved from Alex and the Netflix environment in general. But we had a very, very similar mindset when it came to HR strategy in general, and then specifics around feedback, how to interact with executives, you know, what's important in an HR strategy. So I think during the eight, nine years we worked together, we massaged this idea of we are a good tandem. We complement each other really well.
12:46Our styles are different, but complementary. And our principles are the same. So we didn't need to define any of that or agree on any of this because it came very organically, very natural. And we're both really good on what we do as consultants. We have been very lucky to be able to pick and choose from what we did at Netflix and in my case at Booking. and then just select that that we feel has a lot of impact with clients and bring it to our consulting practice. We've also gotten a lot of feedback of, of course, what we can do better, but we've gotten a lot of feedback of how great our impact is when we put in practice this chart philosophy that we have and how we think about HR strategy.
13:28You know, the feedback is very positive. Yeah, because I think, you know, I'm thinking back to, you know, as we were expanding internationally and Europe was one of the first big critical regions that we were expanding in, but learning a ton. And we were trying to take this culture that we had designed and evolved and primarily that worked in the U.S. And it wasn't, you know, it wasn't proven to work elsewhere. I know we had this incredible ambition not to operate as a domestic company. We really wanted to operate as a global organization. But at the same time, there were things that were very critical to the culture, which, you know, is really how we operate.
14:18It was our operating excellence. And things like feedback were critical. And feedback, you know, when you applied it globally was not applied in the same way that we did it. And it was a big challenge to kind of scale the culture in a global way. But you two were a big part of that. So take us through some of the, like, mistakes we made, the learnings we had when we were trying to build out the region. I mean, I think one of the reasons, and now that I've been on the outside for quite some time and have worked with lots of clients who want us to, quote unquote, build a culture for them, which is impossible for us to do on their behalf.
15:07Let me just build it for you. It's fine. Yeah, silver bullet. Look, we can we can write it down for you. But but I think like what made Netflix's culture what it was and what I think is applicable globally is that it was the operating system for the company. It wasn't just a set of values. Like it was here is the way, practically speaking, that you must behave if you want to be successful here. And if you do not behave like that, you will go. You will be fired. Yeah. And to have that said in such plain language, I think you can say that anywhere in the world. And while it might be shocking depending on where you are, it might, you know, there might be more shock and awe.
15:50I think that clarity around what the company was and what it wasn't was super helpful in allowing the culture to successfully scale. Today's show is sponsored by Manifest Law. From startups to scale-ups to enterprise, Manifest Law is the AI native immigration law firm. Just think about that. AI native immigration law firm. Come on. This is great. There is no such thing, but there is Manifest Law. And they have all of your immigration needs handled. It's real-time visibility. It's fast filings. And did I mention the AI? It's got an AI-enabled workflows, a tech-forward experience, and straightforward pricing.
16:37So if you are in HR and you are doing a lot of immigration, Manifest Law is the solution for you. If I was running HR, guys, I'd be getting it. All right? Go out there and check it out. No, it's so true. And, you know, I would say that, you know, when we would say, you know, average performance gets you a nice severance package in the U.S., I mean, that was also shocking. But it was really kind of even more shocking around the world because in places like Europe, the, you know, most of the United States is an at-will kind of situation, which is not true in Europe and places like France and Germany.
17:16And, you know, it's very complicated to have that contract be the case. But I think the great thing is, I mean, at least, look, we speak for when we were there, you know, we held true to that. And even though it was complicated and it did take some additional nuance and, let's be honest, additional money and resources, we did it. Because the company said that, look, part of our operating system is doubling down on talent density. like that is what we believe will be a differentiator for us not not as an employer but as a business and we continue to make that happen regardless of the jurisdiction and that's that's one of the things that probably kept me there for so long is you know those we really stayed true to those operating principles i don't even think they're values i think they were called values but they're they're not values they're like actual operating principles they're they're they're what decisions Yeah, I mean, that's what I try to help companies understand today.
18:12It's like, yes, is your culture based on values? And is there a shared, just like, you know, you were talking, Marta, like with you and Alex, like, you had shared principles, right? And there's principles that you build on your foundation. But really, your culture is your operating platform. It's the operating system for the company. And I think a lot of companies get confused on that. They think it's, you know, values and we're going to put them on the wall and, you know, it's just going to be a thing and it just doesn't happen. But if you can do a couple of things, one, Alex, you said this, be clear on who you are and who you're not.
18:56And then two, build out the system and continue to evolve the system that allows you to make decisions, get context, have great communication, have alignment. What should people do when X happens? What should people do when Y happens? If you can get that, you know, kind of humming and put into practice, your chances of winning are higher. You know, when you don't invest in really the work behind it, it just, it won't happen. It'll happen, but not the way you want it to. Yeah. And these are two of the main messages we bring to our clients, because as you might imagine, it probably happens to you too.
19:43Sometimes they knock our door to one, write their culture out of thin air and to replicate either Netflix or Booking or Google or something like this. And the two main things we always start with are let's replace the actual world culture with your operating principles because it's a better way of understanding it. And then it's not an HR project, right? It's your CEO and your executive team that needs to model the behaviors to then have it cascaded to the rest of the organization. And going back to your question, Jessica, about how we scaled everything, you know, in EMEA and some mistakes. I think thanks to what Alex explained about clarity and explaining clearly what we were or weren't, that was the foundation.
20:23And thanks to us, HR team, having that and bringing in the talent, we could do it. But I think one of the things we had to do a little bit of trial and error is some of the assumptions we made, and especially, obviously, my American colleagues' assumptions from basic things like language. We had to talk to everybody in a language that was not their first language, right? And then assuming that people were comfortable with this set of values, right? I think sometimes we had to take a step back, invest much more time in explaining what behaving in this way meant and how giving feedback was a positive and not a negative or something that would keep you in the company instead of kick you out.
21:06I think Alex and our team and you, because I saw you do it live, taking a step back and being, okay, let me just take a little bit more time in explaining what this means and giving examples and providing even more feedback to people like, hey, this is how you should behave or this is how you shouldn't behave. And I am a firm believer in accountability, obviously. And I think it helped a lot, even with the challenges of navigating labor law in Europe. It helped a lot setting those precedents where we had to ask people to leave because they weren't showing up, applying this operating model. I think that to me was completely new as a European.
21:49I think it was to everyone in the company. And that helped a lot, although it might sound as something, you know, maybe negative or harsh. It wasn't. It just paced, you know, the way to people taking very seriously this operating model. Yeah, because, I mean, I don't know if we, I think we recognized it a little bit, but this was a very different way of operating than most companies in Europe. And, you know, I think we knew that, but I don't think we knew how different, really. And, you know, talk to us a little bit about, like, how we got people there. Like, you know, like, obviously, we would talk to them and help them and educate them.
22:36But we had some learnings, big learnings on what not to do and what to do. Alex, you came first. What were your early learnings when you arrived? Look, I think we may. Well, two things. Marta said, you know, something about assumptions. I think as much as we tried really hard not to be, we still were the American company coming into Europe like a bull in a china shop. And I just I don't know that we could have helped that. And I almost we were. Yeah. Yeah. And if we had been like more light or like light footed or less heavy handed, I don't think we would have actually stayed true to who we were.
23:12So I think it was the only way. But I think what that meant is. And we probably ended up moving a little too fast on some things, like Marta said, assuming that people would just get it. And so we made some big hiring mistakes. If I think about the first, you know, like probably 50 % of the people that were in our first offices were gone within the first year or two, right? Because it wasn't because they were bad professionals. It was because they just weren't the right fit. And we assumed that they would be able to figure out. And they could not operate the way that we wanted them to operate.
23:43And a lot of the first hires, too, were more senior hires that were leading a particular strategic kind of function in the region. And there's a big difference, too, between the way that Silicon Valley operates. Because we were still predominantly like a Silicon Valley company. And we were just becoming more of a Hollywood-centric place. But the way that Silicon Valley operates and the way that, say, the Netherlands, which is where we first started hiring people, operates from a work culture perspective could not be more opposite. I mean, you know, this is a place where people, they work to live.
24:19And so even things like the pace and the high performance piece were interpreted so, so differently. And so we had people who weren't successful purely just because they were like, I'm not going to work more than 40, 50 hours. Right. That's just not a part of my DNA. And so I think there were plenty of assumptions made. I think we went in a little bit heavy handed, but and I think we were too American. But I think over time, as we started to and I think what made us too American, frankly, and this is a learning from, you know, that I certainly observed is we had a lot of American executives in the U.S.
24:54who saw EMEA as the new shiny thing and wanted to get involved. super well intended but then we had lots of americans kind of piling on in their very american way and not actually giving any agency the people that we were hiring locally and it took years years really officially establish that agency for the local leaders and for me if i were to think about something that didn't work i would have figured out how to give them that agency a lot faster even if it meant we had we had to muddle through some mistakes right because they maybe didn't fully understand how the company worked or they weren't fully embedded in the culture or whatever.
25:29But I really think we kind of took away some of that agency by just being too American, frankly, and like leaning it a little too hard. Marti, you're probably a better positioned to talk about that. Yeah, I was thinking, would I have done it any differently? Probably not. Although I complained a lot to you both. I remember I was like, you don't understand this market. However, in hindsight, I think you did it the right way or Reid did it the right way and everybody else because that's the way to learn I don't think the European teams and EMEA teams and the rest of the world teams would have learned any other way and there was no precedent in Europe of such a culture so it had to be like brute force a little bit for us to understand what working with flexibility meant which was unprecedented in Europe like the work from home back then was already very normal at Netflix you know average performance high severance all of these things I think I think we learned quickly and that was necessary.
26:27That said, yes, I think maybe we could have saved some tensions, I'd say. Maybe the central teams would have listened earlier, right? Because there were things that we said many times, but we didn't have the agency. And it took longer than necessary to land on, you know, what ended up happening, right? Like we have to be organized by country teams, you know, local content. I remember the, when are we going to have content teams in EMEA? And the answer was no for the longest time. Oh, you don't need content teams in EMEA. Why would you? Hollywood is the, we'll export content forever. No, we knew since the very beginning that unless you produce locally also from a legal standpoint.
27:11Yeah. And later on, I think where it became maybe also complex for everybody and especially HR teams was when we started investing in building diverse teams and speaking about inclusion. That was complicated, not only for the Americans, but for everybody else. Because diversity means one thing in the U.S. and it means a different thing. If you think about EMEA as a region, we are in the monolith, of course. However, you know, this is a complex region and Latin America and APAC, the same thing. So I think we went around in circles for too long to answer that question, right? How do we increase representation in these countries?
27:50How do we become a more inclusive organization? No one really knew. And I think we had to learn the hard way, but it was a good journey, right? But that was a hard one. We had to learn the hard way. You know, it was a back and forth and a lot of feedback and tension amongst teams. not only EMEA US, but also within EMEA. So I think that was a period that I'd say maybe if I repeated this story, have done a few things differently. Yeah, no, for sure, for sure. That was, I'm just remembering that. I mean, I think one of the things that helped us was that we were open to feedback during these times.
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28:27But at the same time, I think we were too slow to recognize how to truly be an inclusive organization globally. But I think we were open and that helped for sure. And I think we needed people like you, Marta, who could help us understand what that meant in Europe because none of us understood what that meant. in Europe. And the fact that, you know, what this might look like for a French employee is different than what it looks like for a German employee and so forth and so forth. And for me, you know, getting the opportunity to kind of help us expand globally, it was like a crash course, you know, on, you know, global culture around the world, you know, from, you know, Latin America to Asia, to Europe, and without, you know, folks like you, Marta, pushing us to, you know, be able to see the things that we didn't see and have people like you that were willing to have the courage to tell us, you know?
29:43It was scary. It was scary. I can't say it was easy. But when I think about this time, and it's been a few years now, one of my favorite values at Netflix that we have also brought to Alma Advisory, not only in our own behavior, but something we encourage our clients to do is show curiosity. I think what saved Netflix back then and what saved us from many more even conflicts, I'd say, is that moment when things are tense. Let's just take a step back and be curious about what's happening next door, in this other country, in this other office. Curiosity can save, I feel, lots of conflicts. And I've taken that with me for my career after that because, yeah, it just eases the situation if you just ask a question.
30:30Yeah. Yeah. I mean, I don't know. I think because I talk to a lot of organizations about, you know, what constitutes a great hire versus someone that's not. And I always kind of go back to curiosity. Like, if the person isn't curious, it's never going to work. Well, the work is done. Yeah. And that is one thing that we really valued at Netflix and we hired upon it. Yes. And, you know, it's like quality of questions. Are you asking good questions? Yeah, exactly. Even if we weren't, you know, knocking out of the park and functional expertise or in the other areas, if they ask great questions that that kind of then led to a really interesting conversation.
31:16Yes. I would have put that candidate leaps and bounds above someone that had the perfect CV. Yeah, same. Yeah. And I feel like as you guys are talking, I'm just thinking like, I think one of my biggest learnings, and I think this can be applied to a lot of things, like it can be applied to talking about building cultures, to what we're watching happen now with generative AI. But for me, the biggest challenge of trying to expand a company like Netflix internationally, and particularly here in Amea, was figuring out the moments of when to paint with a broad brush and when to say these truths are universal.
31:51These principles are universal. This structure, this strategy can be applied across the board. And when to not paint with a broad brush and really, really zoom in and be specific and be hyper local. And I can't say I ever got it. I rarely got it right. I think I did sometimes, but I rarely got it right. But when I think about where the mistakes happen, it's people not being able to recognize which side of the fence you really need to be on. And again, like I said, it can apply to like building culture. It can apply to how we're thinking about using AI in organizations today. But you have to be really, really careful not to over-index either way.
32:32And I know I did quite often. And that's sort of what I meant earlier by kind of the American-ness of it all. Like sometimes we just painted with a too broad of a brush. Yeah. Yeah. Yeah. I remember like sort of, you know, people would ask me all the time, like, you know, can our culture, you know, scale around the world? All the time. All the time. Yeah. It was every audience. And my answer was always yes. But I think, you know, but I'm okay if we get there from different paths, right? Like if the path we take in EMEA is a little different than the path we take in Tokyo, which is a little different than the path we take in, you know, Silicon Valley versus Hollywood, because those paths were different too.
33:20You know, but as long as we get there and we have a shared desire and a value around these things. But if we get there slightly differently, I'm okay with that. I just, you know, we just have to get there. I also think what's really hard in that, like, and I also believe that, and I did believe that, and I would give the same answer. Because there were so many people that wanted to prove us wrong. I mean, you guys. Yeah, of course. Yeah. They wanted us to be like, I think they wanted us to be like, no, actually, you're right. It doesn't scale. You can just keep doing what you're doing. Just keep doing what you're doing in Tokyo.
33:56It's fine. We quit. But I do think where that gets hard when you talk about taking different paths, because we saw this happen, is you do end up, and we did end up with certain offices or certain teams or groups that had subcultures and subcultures that ultimately weren't particularly aligned with what we wanted for the company. And what I think started to fall apart, and this is a critique of Netflix, like I love the place and I am rooting for it always from the sidelines. But like, as the company got bigger, the company really struggled to hold people accountable to behaving in a way that was aligned with the company's operating principles.
34:36And that's where I saw things start to unravel a little bit is you let people take different paths because you wanted to give people that agency. But then you didn't have there weren't enough mechanisms in place. Or frankly, there weren't enough people who are brave enough or trained to be brave enough to hold people accountable when they were engaged in frankly shitty behavior. yeah yeah no i mean i i i think the cracks to that were probably like i remember having these moments right around when we were like 8 000 and like there are just like some cracks in the infrastructure where you're like like yeah like yeah it's just getting that's just part of it like there you there's some things you got to let some through to the keeper and that might be the reality of it.
35:18But I do think that can cause like, you know, it seeps down through the company. And it's people in the middle management and below that feel the pain of those cracks. Yeah, it's less upward. When you were saying, I got this question every day several times when I was at Netflix, can the culture scale? I firmly believe you can scale a culture like that because we did another element to scaling a culture like Netflix or any operating model. I think it has a lot to do with the leadership quality and leadership effectiveness. If you stop paying attention to your leadership density, I'm not saying it's the only reason for the cracks we all started seeing, but I think it's directly influencing how the culture is scaled, right?
36:04No, you're absolutely right. Yeah. Connected to the accountability, Alex was saying, and that's why we at Alma are pretty much obsessed with leadership effectiveness because we have witnessed when your leaders are modeling behavior and when your leaders are aligned and when your leaders are strong in working cross-functionally, which was essential at Netflix, magic happens. When these elements are not happening, companies are dysfunctional. And I sometimes call our clients dysfunctional in a very caring way because it's true, right? By the way, every organization is dysfunctional. Some more than others.
36:46And there's a spectrum of dysfunction, but I mean, we had plenty of dysfunction at Netflix all the time. Yeah, we were not immune. But I think what, and Marta, you're bringing up a really good point. I think what set us apart from other organization is that we confronted that dysfunction. And, you know, I think a lot of organizations don't. And then we were really obsessed. Yes. I can say that I was with having the best leaders possible. Yeah. And I knew that if we could continue to, if I could saturate that team, with the highest density of talent. And that didn't mean, to Yorol's point, like the best resume.
37:41That was like, yes, a great resume and skill, but also someone that would be willing to do the things we were asking them to do. And that, you know, our culture had a much better chance of scaling if we could deliver on that. Yes. And I knew if we didn't, you know, it would be less. And, you know, there were times where, you know, I won that fight and there were times where I didn't. Which is normal, I believe. But from a macro standpoint, the density of leadership was very high. Yeah. And that's what we push our clients to do, right? Yeah, exactly. And I think, you know, even though, you know, we by far were not perfect at Netflix and, you know, every company navigating this, you know, to get to being 100 % is aspirational.
38:32Nobody's ever 100%, you know. Yeah. But we had big aspirations and we really, really, really tried hard with that core team. And I know it was a priority for Reed too. I mean, that's where he spent most of his time was with leaders. And he knew if he could penetrate that group with context, with holding them accountable, with telling them the truth, then they would likely then do it with their teams. Yeah. Yeah.
39:36That was saying, no, Mr. and Mrs. Leader, this problem is actually your problem. Because I heard when I talked about it today, we were like so many companies want HR to kind of be a well-being function and sort of be like of the people for the people. Yeah, make everybody happy. Right. And that's not really the function we were. And the reality is that most of the challenges that come up with the people are actually as a result, a direct result of the leader's behavior. And that's one thing that I think really allowed our culture to scale was the leaders were held so accountable for what happened within their teams, for the behaviors that were demonstrated within their teams, within their team's outcomes.
40:15And I think that's what allowed us to do things like give people a lot of freedom, not have to get bogged down in performance reviews and a bunch of admin and really focus on the work. yeah so that's and if you think if you think about most of the leaders i i think you guys will agree with me on this if you think about most of the leaders that we parted ways with it was never because of skill hardly ever it was always because of culture behavior behavior yeah yeah always but we definitely saw them i i saw more resistance to that school of thought when i came here to europe than i did in the u.s i'll have to say because it was new right Like here, particularly what, over 10 years ago, that was an HR QPI to make sure that people were successful and there were no problems with intending.
41:03Well, yeah, you know, retain everybody. Right. Yes. Yeah. Which is such a different philosophy. But I do think we were eventually able to teach and coach. But that took some time. And we definitely turned through a few people who couldn't quite hack it. Yeah. I think we Europeans weren't used to managing that level of freedom. Even the most senior executives sometimes were either scared or very cautious with, you know, maneuvering the freedom and navigating it. So I think that's where Netflix really set that incredible precedent, because I think after that, many companies have wanted to have that agility in their organizations.
41:41We see it with our clients, too. It's not easy because it's not probably in the corporate DNA of the region, but I think it's evolved a lot thanks to the influence of this approach. Yeah. Yeah. You know, I want to get your take on this because I, you know, I work with a lot of companies now that are that are based in Europe and outside the U.S. And there is this desire to have more of a high performance culture, more feedback driven. But there's not, there's, I think there's starting to be some better examples in Europe of companies that have grown out of Europe that are, you know, and maybe Spotify is a better example.
42:26But what are you guys seeing in terms of just the growth that's happening right now within, you know, sort of the startup community in Europe? I think you're totally right. There's an aspiration to just be more agile organizations, right? There's also some social conversation about, you know, European regulations and how that might be influencing the lesser growth of the startup ecosystem in Europe. And I tend to agree, right? Yeah. Sometimes regulation might get in the way. I think these times of Netflix, Airbnb, a little bit booking, but it's European, you know, open people's eyes to a different way of operating.
43:11Right. So I think there is the aspiration is totally there because we speak with a lot of small, medium, big companies in Europe. But I think they're still in the aspiration because I don't think they've made, and I would love to hear what Alex feels, but I don't think they've yet made the mental click of that needing to happen through leaders, right? They think a lot about HR. Let's change cultures. Let's rewrite the culture. Let's implement a new fancy performance review framework that will make people magically behave differently. And we're like, no. The first thing we go and say is like, no, if the CEO, founder, owner, whomever that is, is not the one, you know, preaching this whole shift, it just won't happen.
43:57I agree. It will not. We are very blunt about this, right? We're going back to the leadership topic we were talking about. But I think there is clearly a shift in Europe from very traditional environments to more modern and sort of scale up environments. But I don't think the mental shift is still there. Well, yeah, like the founder or the CEO has to have an awakening at some point. Generally, that's through a failure, like, you know, kind of a come to Jesus moment. And, you know, I remember coaching this, Charo, and the founder was like, we have to have high performance. We have to have high performance.
44:41We have to have high performance. And so they do this big off-site and they get the executive leadership team together. And she's running a session on high performance. And the founder said nothing. The entire time. Didn't say a word. Yeah. And I kind of did with her, Alex, what I did with you. And I was like, because she kind of called me after this. And I was like, you need to go to him. and you need to say you failed. You failed me. You failed your team. And you are the one that's asking for this. And yet you took an entire backseat in that whole conversation. And you know what happened? Everybody from that leadership team thinks, here comes the HR lady with a high, now we have to do high performance.
45:33And guess what? We're never going to have it. And if you're not going to drive this, and I was like, and first of all, you should never been leading that conversation. He should have been leading it. Exactly. That was a failure on your part, right? But forget that. But you need to say that to him. And I recognize now I shouldn't have been leading this. You should have. But you need to go tell him and call me back after you have the conversation. Yes. I mean, we had a story. Bart and I were talking about a story today where we had a client who really similarly like super cool company smart people like all of the bones to really have a strong cultural shift towards something that is more high performance faster paced like really feedback driven less bureaucracy all that stuff right but the and the ceo was really passionate about it apparently called us in to help because they were really interested in how we did it on Netflix, how we scaled it, especially particularly in Europe, because this is a mostly European company.
46:35And the first person they put us in touch with was like a manager in learning and development to run the whole cultural shift. That person was fine and smart and great. We had a good conversation with them. But that immediately signaled to us, there's no way this is going to happen. You think this is an L &D project. you're never going to get where you want to go. And Marta, how long did it take us? A year? A year. I was reflecting this morning. We worked with this client for two years. The first one was only about us saying very nicely, we don't think this is an HR project. This needs to be owned by the founder.
47:14Until that happens, this won't work. It was great because we got paid. So that's fine. But it was only on year two that the CEO really decided to own it and spend unlimited amount of time with us in a room brainstorming. Was there something that happened that had them get the aha? I think it was a combination, at least for me, it was a combination of us giving a lot of feedback and them not seeing any traction. The L &D team was great strong, but they were an L &D team that couldn't really necessarily influence. It's not what we were producing, but every time the CEO saw it, he was like, no, this isn't what I wanted.
47:53And we're like, great, let's sit down and talk about what your vision for the business is, how the business needs to scale and how we can help get you there. And I think finally, you know, through brute force, a combination of brute force from us and him not getting the output, we finally got there. But gosh, it's it feels like a waste of time, right? Yeah. Yeah. Working. And it's what you were saying, Jessica. It's sometimes through a mistake that they will have that aha moment. He needed that time. He needed a time to get to a place where he trusted us to be in a room. and, you know, yeah. Sometimes, you know, in working with leaders and founders, and you two know this, and I think I probably talked to my team about this all the time, sometimes they just need to touch the stove.
48:37Yeah. You know, that's how they learn. We all do. Yeah. You know, like you can tell them it's hot all day, but until they actually touch it and feel it and see how much it burns, then you know they they they won't do it and you know I I love that you guys are are out there teaching this because you know just as you are passionate about it I am passionate about it because I think work can be so much better than it is and companies can be so much more successful than they are and they don't have to do what we did at Netflix in fact they probably shouldn't because you've got to think uniquely and critically about your business.
49:18But what you see so often is companies don't think uniquely and critically about it. They want to apply some playbook that they saw from Airbnb or Facebook or, you know, I'm sorry, Meta, you know, and that doesn't work. And then there's also the part that a founder, a CEO, and the rest of the leadership team play in it, which is they actually have to do it. Yeah. You know? And if they're not willing to do it, then it's never going to be a thing. And, you know, I was talking to a founder the other day and, you know, he was like, I really just don't like doing this stuff. And I was like, well, then don't, you know, it's never going to be a thing.
50:08And you have to be okay with that. Right? And, you know, if you want it to be different, then you've got to invest. You've got to be uncomfortable. You've got to sit in the part that makes you uncomfortable about it. But if not, if you're not willing to do that, that's fine. You just have to accept. Yeah, you just have to accept it. And I think it's very important, I find, and Alex and I were talking about this this morning. We are in career consultants, right? We we've been doing this for two years. But I think it's really important to go into clients with that message, Jessica, because what we've seen and all of our respect to to other consultants.
50:51Right. But we are not the type of people that will come in with a beautiful framework or methodology or or beautiful deck that will promise a transformation of the organization. the message has to be you have to do the work if you're not willing to do it we respect it and understand it but nothing will change and we are not going to lie and charge you a big fee for a beautiful deck we will come here to give you know to give you the unfiltered opinion of what needs to change and and you drive the change right or or you think about the operating principle that you want to implement. But I think that message is so important because we see a lot of beautiful decks flying around that I don't think help very much.
51:37Well, and what sucks for the founder that you're talking about, Jess, is that that person's going to end up with a leadership culture and an organizational culture. They will. They'll end up with one, but it's going to be the one that was learned from the behaviors of that person in their executive team. And it's probably not going to be one that has any positive impact. And in fact, it's probably going to have the opposite impact. So it's almost like, okay, you don't like doing the work fine, but you are going to end up with something. And that was my exact message. And it's like, it'll be what it is now and likely worse as you get bigger.
52:15And if you're okay with that, then be okay with that. Right? I think you don't have to do anything. You're the founder. You're the CEO. You can do what you want. I'm telling you, it's probably better if you do it. Yeah, we agree. But if you don't want to do it, I don't care. It's your company. I don't care. Exactly. That's the beauty of being an external. When we realize we're not in the company, we're like, phew. We're in the outside. Isn't that the beauty of your job right now? Okay, that's fine. Go for it. yeah you know i don't you know i don't work there no and we don't have to worry about like all of the like impressing anyone or like yeah i mean navigate the weird internal internal dynamics that we've all navigated being on the inside yeah but i think that's the beauty of it is we can actually be unfiltered because okay fire us if if we say the wrong thing fire us that's fine you know our our several month contract ends okay fine we'll all move on and so we're loving that because it actually helps us to be more effective because it's lower stakes.
53:21Well, yeah. And I think, you know, it probably builds more credibility and excitement to work with you because most people that are doing what you do don't say those things. No. They show the beautiful and they promise a bunch of shit that will never actually happen. And so they're probably like, oh, my God, like, look at these ladies. Like, okay. We're not for everyone. We're not for everyone. We're not for everyone. Well, you know, we all learned that. We all learned that in our careers is that we're not everyone's cup of tea. You know, not everybody wants to be told the truth, ladies. No. Yeah.
54:03It's true. And I think you say it in your intro. I don't know if you still say it in the intro of the podcast, but you say something like, what would happen if we told the truth? We just told each other the truth. God, there would be so much less bullshit. it. I just can't even imagine. It's, yeah, it's freeing, isn't it? To just be able to say what you mean and mean what you say and get on with it. But people just won't do it. I know. I think that's why the three of us are still having conversations 10 years later, because that's what we did always. And more needs to be done. Totally. But I think that there's, you know, I was talking to somebody about this the other day and, well, it was John Cincutti.
54:43And you know, I was talking to John the other day and John is now at Roblox, whatever. But John, you know, you know how close John and I were, Alex. And but, you know, it'll be a year will go by and we don't talk to each other. Right. But and it's the same with like you, Alex, and same with you, Marta. It's like a year can go by, but you're like bonded to these people in this weird way because you went through something that was so unique and hard. And but you like did it with these people who were like exceptional and, you know, and shared the same principles that you shared. And when you look back, like even though, you know, some of the things that we did were incredibly hard, it was the most fun you ever had in your career, you know?
55:34And you're also kind of bonded a little bit by trying to thoughtfully take pieces of that experience onto your next path. Yeah. And navigating the clunky. And failing. Yeah. And usually failing. Yeah. Yeah. But I mean, I don't know. There's just like these, and you two are included in that. There's these people that you're just forever bonded to. And I know I can call you and you know you can call me and I'm going to pick up the phone and I will help you. And it'll be like we just talked yesterday. You know, you just kind of pick up where you left off. You know what, Jess? I think, as Marta and I talk about this, there are certain people you kind of have this implicit trust with, right?
56:20That you know are going to have your back. and there's not there's not many but they you know they exist and there were several of those people for me and i think for you too marcia that came from netflix and i think part of the reason we had those types of relationship comes relationships comes back to the whole feedback thing it's like the same topic where's they're going to change well yeah i mean like when i was when i was fucking up which was on the regular told you you you two told me and alex was pretty tough on me and i was very tough on her i was thinking about how tough we were with each other There is this group, and I think that builds trust.
56:53That builds trust, and you're like, I can trust this person because they're telling me the truth. Yeah, exactly. Yeah. No, I knew if I pulled any shit, you two would never let me get away with it. So I really tried hard not to, but, you know, I wasn't perfect. It happened. You took it really gracefully. I hope so. I tried to. You did. You did. I always told Alex, I was like, we can't say anything to just shit, end up with a smile. It's true. Well, I know. Because it's like, you know, I think the other thing, too, that maybe companies in general, but I think especially leaders, is like, you take yourself too seriously.
57:32I was going to tell you. You know, like. You always said, you know what? This is not the end of the world. What's the worst that can happen? Yeah. Right. And it's like, I'd rather, well, first of all, I'd rather know that I'm being, you know, that I'm doing stuff wrong than not know. But also, like, I tried to, and I'm sure I wasn't perfect on this either, but I tried to just be appreciative of the feedback and not be defensive of it and just say thank you, even though I didn't agree. But also, it was like, okay, thanks. And, like, that was really helpful. And, like, let's still have a great day.
58:11Like, you know, I don't have to be all in my, like. Like, learn and move on. Right. Like, I don't have to go to some dark place that I made a mistake. It's like, yeah, okay, yeah, that's, I hear you. That's kind of shitty. I won't do that anymore. But like, can you imagine if more executives operated like that? Really? I mean, sitting in a world where like, what is it, 30 % of, you know, like at least in the U.S., America's top executives like have personality traits from the dark triad. And then, you know, if we could shift to being in a place where people took themselves less seriously and just admitted that sometimes they don't know what they're doing.
58:46especially with this new generative AI stuff. Like, Marge and I were talking today how many AI transformation experts there are out there. And we're like, wow. All of them. Yeah, like everybody's an AI transformation expert. And we're sitting here being like, well, we don't actually know what's going to happen. Like, we're still learning. I know. That drives me crazy because, first of all, no one's figured it out, FYI, out there. No one's figured anything. We were talking about how could they have figured out a gen AI? Well, yeah, that title and then the future of work. It's like, how do you know the future?
59:20Yeah. Yeah. It sounds fun. I don't. Yeah. Like, you know, I don't know the future. Really? I think we'd be in a better place if more people were willing to just say, here's what I don't know. I'm learning as I go. I don't really know what I'm doing. Yeah. I don't know if I was perfect on that, but I did try to be honest about like, I don't know. Right. Yeah. Yeah. I really don't know. I'm going to try some shit. It might not work, but we're going to learn and go. And, you know, I think the other thing, it's like just saying sorry and admitting that you were wrong. A lot of leaders can't admit that they made a mistake.
1:00:00It's like, yeah, I'm sorry. Because they're scared. Like I think a lot of leaders kind of lead from fear because they're worried about their own space in the business, their own seat at the table, their own credibility and had an apology or an admission of, hey, you were right. It goes such a long way. Yeah. And you're right. People are so unwilling to do that because I just think there's some egos at play versus I think you summed it up perfectly. Just taking yourself less seriously. Yeah. And I also don't think you can be truly disruptive if you don't count on a few fuck-ups here and there. You just can't innovate unless you make mistakes.
1:00:40And that's something very Netflix too. But also when going independent in your career, you really need to try and learn from what goes wrong. Otherwise, you'll stay in a very, very safe space that ends up being very boring. Yeah, I know. Oh, my God. Well, we are running out of time. Yes. Which I'm really sad about because I miss you ladies. We do, too. You know, I miss hanging out with you. Okay, we always, like, put our guests on the spot and ask them to leave us with something inspiring to think about through the week. So, Alex, what are you going to leave us with? trying to think about what's what's been inspiring me uh actually something i don't know are you familiar with adam grant of course yeah he i'm i'm i really like him and i i listen to his podcasts a lot when i'm walking outside after you listen to truth works of course yes of course number one on spotify um yeah everyone should follow but she uh he interviewed uh someone and it's an old episode, but he interviewed someone called Daryl Davis, who is an African-American jazz musician who ended up basically devoting his life to trying to understand why highly, highly racist white supremacists and neo-Nazis thought the way they did.
1:02:03And he talks a lot about leading with curiosity and really trying to understand and really getting people to change their mind. And one thing Adam Grant kind of talks about a lot is the world would be a better place and work would be a lot more enjoyable if people were just more willing to be a little bit vulnerable and change their mind. And he also talks about that as being, and I agree with him, one of the biggest skills that leaders and everyone, leaders and employees alike are going to need to be successful in kind of the new era of work that we're moving into is the ability to not double down, but actually reprogram and change your worldview, change your mindset and change your mind.
1:02:43and to basically to be influenceable. And that's been something I've been thinking about a lot the last couple of days. Yeah, I think that's so true and inspiring. Thank you. All right, Marta. Very beautiful. Mine is more simple, but I think it's fun. How it is. How it is. This is why you guys are a good yin and yang. We're the yin and the yang, the best tandem. We all know Spain won the World Cup in football or soccer lately. One thing that has become my new motto in life, especially because I've gone through a lot of changes lately. I've changed countries. I've renovated a home. Now I'm in Amsterdam and I need to try a lot of things and meet new people.
1:03:22When one of the soccer players was asked before winning, obviously, can Spain win the World Cup? His answer was, why not? This why not has become a thing in Spain. And I'm like, you know what? For every decision I have in front of me or for every choice I need to make, why not? when I'm invited to a dinner. I was invited to this electronic music festival recently that I normally wouldn't go. And I was like, you know what? Why not? If you apply this... Because whatever you do tonight, now I know. That's for another podcast. But I think if we all apply this, why not a little bit more in some of our choices or if we want to make some changes in our life, it just helps a lot because consequences aren't that big most of the time and fear is just a really bad advisor.
1:04:14Sometimes you miss out. So why not? Why not? Yeah, I love that. I think that's perfect. And the one thing that I think people could add to the end of that is why not me? Why not me? Exactly. Why not me? For anyone. Right. Why not? Yeah. Let's try. Because we do. We let fear get in the way. So why not? Do you have anything for us? Any inspiration? gosh well this you know it's not the the the host is not supposed to do that here i am 15 years later still trying to learn from you yes and we like breaking rules we don't follow rules you know well that's true i know that about you you know i think that coming off of what what you're saying marta one of the things that i think not just as a human but as a woman human that i've learned and I've learned from working with women like you is this aspect of, yeah, why not me?
1:05:11Right? And it is something that I've been over the years really pushing myself towards. And there are times where I think as a woman, I didn't push and I questioned the why me a lot. And I don't know, question it anymore because yeah, yeah, me. Exactly. Exactly. Think like a man, baby. Yeah. Yeah. So I don't know if it's inspiring, but Marta got my wheels turning on that because it is something that I think as humans, we're always trying to avoid the uncomfortableness. And, you know, I think women even have a harder time with that. And so I've tried to really force myself to break away from that and just, yeah.
1:06:03Yeah, me. Exactly. And if you don't want it, that's okay. Fire me. Fire me. Yeah. Yeah. Yeah, exactly. Okay. Well, I hope it doesn't take a podcast for the three of us to hang out again because that would really suck. So promise me. We obviously have more to talk about, so we might need another podcast. Well, you might. Yeah, you might need to come back on. And, you know, if people want to find out about the two of you and about Alma, where do they go to find that out? So AlmaAdvisory.info. And then we're available on LinkedIn, obviously. Alexis Jacobson, Martha Monk. Yeah. Okay. We're always happy to have a chat.
1:06:48Yeah. If you're not using Alex and Martha, well, you should be. Okay. And if you learned anything from this podcast, it's that you need to use them. Okay. So thank you too. You're beautiful. I've missed you. And if I could hug you, I would. I know. Thank you. It's been a good time. Thank you for having us. This was a great conversation. Of course. Thank you. Love you guys. Okay.
From the publisher
Alix and Marta were the people who had to make Netflix's culture work outside America. Alix moved from the US to build the Amsterdam office and Netflix's European headquarters from a handful of desks; Marta, a Venezuelan-born recruiter who had just scaled Booking.com from 5,000 to 15,000 people, read the Netflix culture deck and assumed it was "American BS" until she flew in to interview and find out. Together they built the HR function for EMEA during the company's fastest international expansion.
In this episode of Truth Works, Jessica Neal and Patty McCord sit down with both of them to talk about what happened when a Silicon Valley operating system met European labor law, "work to live" and a workforce that expected HR to keep the peace.
We get into:
- Why the culture deck was never a values poster: it was the practical rulebook for how you behaved or got fired
- The first time "adequate performance gets a generous severance" was said out loud in Europe, and the reaction it got
- Alix's first real piece of constructive feedback, delivered to a senior male executive with Patty sitting in the room
- Being "too American": the well-intended US executives who piled onto EMEA and stalled local agency for years
- Why the fix was slowing down and explaining behaviour with examples rather than pushing harder
- Same destination, different path: how Amsterdam, Tokyo, India, Silicon Valley and Hollywood each got there differently
- The people who wanted Netflix to admit the culture didn't scale, and why it did
- Whether European regulation is holding back the continent's startup ecosystem, and why Spotify is the exception
- Why culture change fails unless the founder or CEO personally drives it
- Their consulting firm, two years in, and why they refuse to sell the beautiful transformation deck
- Why every consultant is now an "AI transformation expert" and nobody knows the future of work
Truth Works is hosted by Jessica Neal, former Chief Talent Officer at Netflix.
This episode is sponsored by Manifest Law, the AI-native immigration law firm.
