BIG INTV: Wikipedia's Founder on Holding the Line in a Post Fact World

20 Jan 2026 · 58 min · 26 chapters

Ask about this episode

Ask anything about it. ChatGPT or Claude reads this page and answers with the times it was said.

Connect VO and ask about every podcast you hear, including the moments you saved. Add to ChatGPT · Add to Claude

In short

Jimmy Wales, Wikipedia co-founder, discusses trust in a “post-fact” world, Wikipedia’s origins, scaling, neutrality/bias, threats from authoritarian governments and misinformation/AI, and how community health keeps the project alive.

Guest backgrounds

Jimmy Wales is Wikipedia’s co-founder and author of The Seven Rules of Trust. He grew up in Huntsville, Alabama, left a Ph.D. program for tech/finance, helped build Newpedia (expert-written, formal review), and later launched Wikipedia with open wiki software. He’s also described as shy despite public speaking.

Key claims

Trust is central and harder to build than to keep. Wikipedia aims to be “less biased” rather than perfectly neutral, using verifiable facts and collaborative editing. Authoritarian pressure is ongoing (Russia fines, China block, Turkey block fought to Turkey’s Supreme Court). Community health matters more than traffic loss from alternatives like Grokipedia.

Notable examples

Newpedia’s seven-stage process failed (plagiarism retraction). Wikipedia launched after his daughter’s hospital research needs. Elon Musk’s “Grokipedia” and “Wokeipedia” framing; Wales cites Wikipedia’s “adult human female” definition. He advises privacy tools like VPNs for volunteer safety.

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

Wikipedia's Milestone and Impact

2:26 to 3:01

Learn about Wikipedia's growth and major statistics.

“I sat down with him to talk about everything from his life in the UK, to his fake chess skills, to ultimately how trust is at the centre of Wikipedia's success.”

Wikipedia's Challenges and Criticisms

3:01 to 3:52

Explore the controversies and criticisms Wikipedia faces.

“I've just started using Home Assistant to run smart home devices.”

Jimmy Wales on Trust and Wikipedia's Success

3:52 to 4:30

Discover how trust plays a vital role in Wikipedia's success.

“What do you trust more, Wikipedia or ChatGPT?”

Jimmy Wales's Personal Insights

4:30 to 6:28

Hear Jimmy's thoughts on internet communities and personal interests.

“What is the best thing about living in the UK versus the US?”

The Complexity of Public Perception

6:28 to 8:05

Understand the dynamics of trust and public perception for public figures.

“get there is something I want to ask you a fair bit about.”

Jimmy's Journey from Academia to Tech

8:05 to 9:48

Learn about Jimmy's transition from academia to the tech industry.

“I mean, has that ever come up for you where you're like, oh, I sort of wish I hadn't said that?”

The Origins of Newpedia and Its Lessons

9:48 to 13:39

Explore the origins of Newpedia and the learning experiences it provided.

“So you've been doing a lot of press lately around the book.”

A Personal Story Behind Wikipedia

13:39 to 14:09

Discover a pivotal story from Jimmy's life that influenced Wikipedia's creation.

“So there was a lot to learn and a lot didn't work because it was no fun whatsoever writing for Newpedia because it was very intimidating.”

The Genesis of Wikipedia

14:09 to 16:05

Learn how personal experiences inspired the creation of Wikipedia.

“which then sort of led to, I think, this notion of Wikipedia, if I'm remembering correctly.”

Scaling Wikipedia: Growth and Challenges

16:06 to 18:26

Explore the challenges and growth Wikipedia faced as it expanded globally.

“And, you know, when I think about Wikipedia and the Wikimedia Foundation more broadly, sort of scrappy is a word that comes to mind.”
Show all 26 chapters

Navigating Political Pressures Globally

18:27 to 22:45

Understand the political challenges Wikipedia encounters in different countries.

“They come to things through being a well-known Wikipedian and they're like, oh, I would like to do this for a career.”

Protecting Volunteers in Hostile Environments

22:46 to 24:16

Learn about the risks faced by Wikipedia volunteers and the measures taken for their protection.

“I mean, they are doing this in their spare time.”

The Importance of Trust and Objectivity in Information

26:59 to 28:00

Discuss the necessity of trust and objectivity in publishing factual information.

“Now, I want to ask you a little bit about bias.”

Understanding Wikipedia Neutrality

28:00 to 30:00

Learn how emotional bias can affect Wikipedia editing and the importance of neutrality.

“how does that actually work for someone to sit down?”

The Role of Media in Wikipedia's Credibility

30:00 to 32:30

Explore the relationship between Wikipedia and media sources and their impact on bias perception.

“and that can be a problem if you just can't sort of calm yourself down enough.”

Facts vs. Fictions in Society

32:30 to 36:30

Discuss the challenges of communicating facts to a society that often rejects them as biased.

“I mean, so there's so many elements to pick apart.”

Navigating Trust and Governance

36:30 to 41:20

Understand the decline of trust in governance and its implications for bipartisan solutions.

“But how do you reach people who won't even engage with facts as facts?”

Elon Musk and Wikipedia's Challenges

42:03 to 43:51

Explore the tensions between Elon Musk's views and Wikipedia's integrity.

“That's all coming up this season of Strength in Numbers.”

Community Health and Wikipedia's Future

43:52 to 46:48

Discuss how cultural wars threaten Wikipedia's neutrality and community.

“There are, you know, along with Musk, sort of the finger pointing from, you know, I would say like right wing pundits and so forth.”

The Role of Wikipedia in a Shifting Digital Landscape

46:49 to 48:37

Learn about Wikipedia's perceived accuracy compared to AI-generated content.

“What would you tell someone listening who loves Wikipedia, who uses it all the time, besides donating, what can they do to make sure that Wikipedia is around and thriving in 10 years.”

The Future of Journalism and AI

48:38 to 52:28

Examine how AI might impact the quality and business model of journalism.

“And how do you see Wikipedia's place in that?”

Trust and Responsibility in Tech Leadership

52:29 to 55:51

Discuss the need for tech leaders to foster trust and rethink business strategies.

“I had sort of one more question, and then we're going to end with a little game, if you would indulge me.”

Trust and Politics in the Digital Age

56:00 to 58:00

Explore the relationship between trust in people and the decline of trust in politics.

“And I think my best evidence for that is to sort of step back and don't think about social media for a minute and just think about people you know in your personal life and the way we treat each other normally.”

Control-Alt-Delete Game Introduction

58:00 to 58:50

Introducing a fun game to discuss technology preferences.

“You know, something comes out and someone would feel forced to resign.”

Tech Control, Alterations, and Deletions

58:50 to 1:00:00

Discussing what technology the guest would control, alter, or delete.

“I would love to be able to control my home Wi-Fi network, which has been driving me crazy all morning.”

Final Thoughts and Farewell

1:00:00 to 1:00:45

Wrapping up the discussion with final thoughts and appreciation.

“I think I deleted my account maybe two years ago.”
Hear the part that matters, and keep it.Open this episode in VO. Double tap your headphones to save a moment as you listen.
Get VO free

Transcript

Automatic transcript. May contain errors.

0:00Every idea starts with a problem. Warby Parker's was simple. Glasses are too expensive. So, they set out to change that. By designing glasses in-house and selling directly to customers, they're able to offer prescription eyewear that's expertly crafted and unexpectedly affordable. Warby Parker glasses are made from premium materials like impact-resistant polycarbonate and custom acetate. And they start at just$95, including prescription lenses. Get glasses made from the good stuff. Stop by a Warby Parker store near you. This show is supported by CleanMyMac. CleanMyMac helps you clear space, reduce background strain, and maintain steady performance without constant interruptions.

0:39It's not about cleaning files or fixing machines. It's about removing the friction that breaks momentum. CleanMyMac is the quiet presence that keeps creativity uninterrupted so that when you're finishing a pitch deck at midnight or exporting a large final product, you can trust your Mac to keep up. Experience all the app's optimization essentials in a sleek, user-friendly dashboard. Get tidy today. Try seven days free and use my code VALLEY for 20 % off.

1:11From Wired, this is The Big Interview. I'm Katie Drummond. This month, good old Wikipedia turns 25. As of December 2025, the online crowdsourced encyclopedia has 66 million articles in 342 languages. Over the last decade, the site has been viewed 1.9 trillion times. Yes, that's trillion with a T. With nearly 300 million views, Donald Trump's entry is the most visited English language article, which is unfortunate. But the entry with the most edits? According to Wikipedia, the article about WWE personnel has been revised 59 ,000 times. The online encyclopedia is not without its critics or controversies, of course.

1:57Most recently, Elon Musk created Grokipedia, yes, this is how we all live now, as his antidote to what he calls Wokeipedia. And of course, Wikipedia has also been banned or censored in a handful of countries around the world. So how did this low frills, crowdsourced website get to where it is today? Jimmy Wales, Wikipedia's co-founder and author of The Seven Rules of Trust, A Blueprint for Building Things That Last, has some thoughts. I sat down with him to talk about everything from his life in the UK, to his fake chess skills, to ultimately how trust is at the centre of Wikipedia's success. Take a listen.

2:41Jimmy Wales, welcome to The Big Interview. Thank you so much for being here. Thanks for having me on. Delighted. So we always start these conversations with a few quick questions. So like a little warm up for your brain. Are you ready? Yes. Okay, great. What is an internet rabbit hole you've fallen into most recently? Oh, most recently, Home Assistant. I've just started using Home Assistant to run smart home devices. And there's a huge community and thousands of things to read about and so on and so forth. So it's what I'm obsessed with these days. What is this community doing? Are they like troubleshooting?

3:19What happens when Home Assistant goes wrong? Yeah, people are working on extensions to deal with every kind of thing in the world. And yeah, it's amazing. Well, welcome to the club. What's a subject you never argue about online anymore? I would say I don't argue with anybody about trans issues. There's absolutely no point in it. It's too toxic. I never did really argue about it, but I don't even talk about it. You're just going to stay away. I'm out. Yeah, it's too unpleasant. What do you trust more, Wikipedia or ChatGPT? Oh, definitely Wikipedia. Definitely. I had to ask. What is your favorite website or app that is not Wikipedia?

4:06Favorite website or app that is not Wikipedia? Well, I really do like parts of Reddit. Yes, I do too. I think there's some really great communities on Reddit and, yeah, great people. I really enjoy, I lurk and read in the personal finance subreddit. There's just a lot of really nice people there. I'm always amazed by it. Interesting. Reddit is really having a moment. And for me personally, I find that I spend a lot more time lurking in the Reddit app on my phone because I would rather read thoughtful conversations than scroll on X. You know what I mean? I think that Reddit... I think that's exactly it.

4:40It's like a place with paragraphs. Fantastic. And often really thoughtful people. Yeah. What is the best thing about living in the UK versus the US? um well my family's here i mean what i really like about uh london in particular is yeah i always say this about the u.s like in the u.s like tech is in silicon valley and politics is in washington and movies and showbiz is in la and finance is in new york but all those things are in london and so if i lived in silicon valley i would only have tech friends because that's who lives there Whereas in London, it's much more comprehensive, you know, all kinds of people.

5:25So I like that. If you weren't Wikipedia Jimmy, what do you think you would be doing instead? What's the road not taken? I think I would probably be a programmer because I really enjoy coding and I really enjoy making things. You know, I even do it today sort of as a hobby. And I sort of think, you know what, actually, I might enjoy this as a job. I could do it for money. Yeah. Last question and thematically on point. What is harder, building trust or keeping trust? I mean, I think they're kind of the same thing, but I think building trust is harder. I think particularly these days when we are in an era with so low trust, to get past people's skepticism and sort of make friends and sort of build that trust, then, I mean, part of trust is you can make mistakes and people forgive you because they do fundamentally trust you.

6:20And so you can keep it. Obviously, you can lose it by violating it. But I think getting it in the first place is really important. Well, and particularly right now, I mean, how we even get there is something I want to ask you a fair bit about. But I want to set the stage a little bit before we talk about the book that you recently published. I have to admit, and this is very embarrassing for me because I'm Canadian, you have to understand. And I historically have like to keep a low profile. But when I was doing research to get ready for this taping with you, I realized that I have a Wikipedia page.

6:50And so, Jimmy, I have to ask you, what does that mean? What does it mean in this moment to have a Wikipedia page? Does that mean that I've made it? Does that mean I've arrived? How do you talk to people about that realization? Yeah, I mean, mainly it just means there's enough third-party, neutral, sort of high-quality sources to be able to put together a biography and collate the information about you and so forth. So I have to admit, I didn't look up your Wikipedia page. Oh, that's totally fine. I hope it's not too bad. I hope it's okay. But in general, yeah, it is not that we have recognized you.

7:34It's that the world has somehow, and that's reflected in the sources, and therefore it ends up in Wikipedia. Well, one of the issues I'm now dealing with, I mean, this is a minor issue, but is, sure, there are third-party sources, including, you know, sort of small podcasts that I've talked to that a friend hosts where I sort of share information about my spouse and my child. And then you realize that, like, oh, that's now on Wikipedia. I'd love if it wasn't, but it's sort of a lesson that you learn as you go. Have you sort of experienced that with your own existence on Wikipedia? I mean, has that ever come up for you where you're like, oh, I sort of wish I hadn't said that?

8:11Because now it's been immortalized, in a sense, on this Wikipedia page that, you know, there are a lot of best practices around sort of how much control a person can have around their own entry. Yeah, no, I mean, I think at some point, you know, I think for a lot of people, when you enter the public eye in some capacity, often you don't really realize it because you're on a small podcast with your friend and you're saying, oh, yeah, whatever. No one's going to listen to this, but eventually they might and they will. And so, yeah, I mean, I've had some funny experiences. I mean, one funny experience was somebody vandalized my Wikipedia page once to say that in his spare time, he enjoys playing chess with his friends, which I love the sound of that.

8:56That doesn't sound particularly insulting. It's not bad. It's not bad, but it's not true. And so unfortunately, what happened is during a small gap of time before somebody took it out because they didn't have a source, some, let's just say, slightly lazy journalists actually then took it from Wikipedia and put it in a biography magazine piece about me. And then there was a source. And I'm like, well, hold on a second. And so I come to the journalist. I'm like, where did you get that? And they're like, well, it was in Wikipedia. And I'm like, well, it didn't have a source. Anyway, we call that cytogenesis.

9:28So anyway, it's not there now, I think. I've said plenty of times. I love the idea. I don't mind playing chess. And actually, I do wonder sometimes. I got invited to do the ceremonial first move in the World Championship of Chess. Well, I wonder why. I wonder why. Maybe they read the magazine that I'm a big chess fanatic. So, yeah, great. That's really, really funny. So you've been doing a lot of press lately around the book. I was reading a bunch of interviews. And obviously, Wikipedia is in the headlines often, sometimes more than others. But I read in one of these interviews that you describe yourself as shy.

10:03And I'm curious about how you handle being the face of Wikipedia, the author of a book, someone out there doing press. You know, you're the occasional social media target of this person or that person. But you are shy by definition. How does that show up for you? What's that experience like? Yeah, you know, it's a funny thing. I think a lot of people have a hard time getting their heads around that. Like, I do a lot of public speaking, and I, you know, I do things like this and so on and so forth. And that somehow, it doesn't bother me at all. I can give a speech to 5 ,000 people in a room and I don't mind it, and it's no big deal.

10:38I'm used to it. But if I have to, you know, actually for the book, probably where this came up is Dan Gardner, who I work with on the book. It's thanks to him that we interviewed people, because he's like, yeah, we need to interview people. So I was like, yeah, well, I mean, like we interviewed Tom Friedman. I'm like, well, I've known Tom for years and consider him a friend. I'm a little shy to ask him for an interview, which sounds like nonsense. Like, of course. No, I get it. I totally get that. So it's that sort of thing, really. And also, you know, I really I don't like working in a big office with lots of people and lots of meetings.

11:13I just want to get on my computer in a quiet room like this one. And that's just much better for me. So let me back up a little bit. But I want to talk a bit about your professional background, which you get into in the book. But you're originally from Huntsville, Alabama. You left your Ph.D. program to get into tech. Was there a specific moment you remember sort of in your academic time where you decided to leave? Like, what was the decision process like around deciding to sort of take a different path? Yeah, I mean, I was really at a point where I wasn't enjoying it. and I was a research assistant for a top professor and then he went off for the summer while I was trying to do my summer paper which was like a big deal and it didn't go well and he wasn't there to help me and I just, at the end of that process I was like, I just really don't like this and a friend who worked in Chicago said, well, why are you doing it if you don't like it?

12:12and I said, oh, well well, I always wanted to work in the markets But getting a undergraduate degree from the University of Alabama of Finance, I couldn't get any good job at a place. And they're like, well, what about now? And they said, well, come and talk to my boss because she worked in the financial markets. I said, OK, I did. And they offered me a job. And I'm like, ah, that sounds much better. Let's go do that. And so I did. And from there, sort of yada, yada, yada, we get to something called Newpedia, which was new to me. But it was an online encyclopedia with a much more sort of traditional model, articles written by experts, a formal peer review process.

12:51So sort of a precursor to what Wikipedia ended up being, the idea being to build something like the Encyclopedia Britannica. But it didn't go as planned, correct? Can you talk a little bit about sort of that origin story? Yeah, I mean, somebody said this to me just recently, and I had never thought of it this way. I was describing Newpedia and how it worked, and there was a seven-stage review process to get anything to do. I just said, oh, oh. So that was the seven rules of mistrust. Oh, interesting. Actually, yes. Interesting. Say more about that. The whole system was set up like you had to fax in your CV to prove you were qualifying.

13:26In other words, there was that challenge of like, oh, I don't trust you. Like, you have to prove every step of the way, as opposed to the open, sort of friendly, open, like, hey, I'm doing this project. Come and help me. Let's start writing together. Yeah. So there was a lot to learn and a lot didn't work because it was no fun whatsoever writing for Newpedia because it was very intimidating. I think. It sounds like a slog. It does. It sounds very time consuming. And then there's a really fraught and very moving story in the book about your daughter where you realize sort of digital publishing and the Internet and sort of access to information wasn't working maybe as quickly as it needed to or it could.

14:09which then sort of led to, I think, this notion of Wikipedia, if I'm remembering correctly. But can you tell everyone a little bit about that? I don't want to give away the whole book, but it's a pretty pivotal sort of catalyst. Well, so I had been working on Newpedia for nearly two years and it wasn't going well. We had, you know, a couple dozen articles done. In fact, one of the first articles that we published, we had to retract because it was found to contain plagiarism. despite those this despite the seven-stage process as soon as they put it out within three days somebody goes actually this is huge passages copied from somewhere else oh man oh dear okay that's upsetting because that's the whole point of all that review it didn't really work uh so it wasn't really working and i was you know discouraged and then uh when kira was born she was very ill and in the hospital and she had meconium aspiration syndrome and met the doctor who was explaining it to me.

15:04Obviously, I was rushed to the internet to try and research what this was, and it was pretty bad. I could find a few blog posts and actually some academic literature, which was way above my head, and I didn't know. And I said, wow, we really do need inceptopedia. But I also thought we'd been talking about and thinking about how do we simplify the system and so forth. And I just came back. That was December 26th when she was born. And I came back January 15th, and I was like, that's it, we've got to do this. And so sort of ripped up the whole thing, installed the wiki software, which was an open source, very simple wiki package at the time.

15:43It was so simple, it didn't even have real passwords. You could create an account, but your account wouldn't have a password. So anybody can log in as anybody. It was a completely, you know, it wasn't even a finished product really. But I just thought we have to get started because this is really important and life's too short. And, you know, you just never know what's going to happen. in life. And so let's just go. And so we did. And it fortunately worked out. It did work out. And, you know, when I think about Wikipedia and the Wikimedia Foundation more broadly, sort of scrappy is a word that comes to mind.

16:15But today, actually, the foundation has over 600 full-time employees across 54 countries. Your annual operating budget for 25, 26. When I say your, I mean, I'm referring to the foundation,$207.5 million in revenue against sort of a similar number in expenses. I mean, that's enormous. And I'm curious about the experience of actually scaling Wikipedia across all of these different countries, right? Across all these different parts of the world, adding staff. Can you talk about that experience from sort of this little idea and starting off obviously very, very small to now this sort of vast global operation, you know, much of it volunteer-led, of course, But, you know, 600 employees is not a small number.

17:02Yeah, I mean, so there are a few things to say about that. So, first, you know, to have, I don't know, two billion devices see Wikipedia every month. It's a pretty small staff compared to any other internet operation. No, I mean, I certainly agree with that. So relative, it is. But yeah, it's a much bigger organization than it used to be, for sure. And then the other thing is, there's kind of two tracks that you can think about almost as being somewhat independent. That is the growth of the community and the website, which was very successful and, you know, did very well over a long period of time.

17:35And then the growth of the foundation, which is the nonprofit organization that owns and operates it. And that was a much bumpier ride, I would say. Actually, you know, there were times when, first of all, the foundation in the very early days was way too small. And, you know, people wanted us to do things. But I'm like, well, there's just me here and two other people. Like, we can't do anything. and then you know any growing organization has growing pains and i'm not talking about anything exotic or unique to wikipedia it's just like oh you you know you make a few bad hires early on and you're like oh that that didn't work out and like oh that you know we've got just routine sort of management issues and all that and it took some time to sort of think about you know professionalizing the foundation while at the same time we've always wanted to keep you know that real community spirit.

18:26And so, you know, a lot of the foundation staff are Wikipedians first. They come to things through being a well-known Wikipedian and they're like, oh, I would like to do this for a career. And they, you know, do what they need to do and apply for a job and so forth. And other people didn't come in that way. Other people come in from, you know, various expertise, you know. And so that's, yeah, it's always a challenge. And I certainly, you know, I'm always a little bit forgiving of companies that that hyperscale really really quickly because clearly to go from you know to go from zero employees to 600 some odd over 25 years yeah that's some growth but you know it's not but you know there are companies that go from zero to 12 000 in just a few years and it's like wow that's got to be a complete nightmare and it's got to not work you It's got to be, you know, like really, really difficult to not just have everything screwed up all the time.

19:25So sometimes, you know, some of these younger companies that have gotten very big very quickly, they're very chaotic. And it's actually interesting to see, you know, one of the stories in the book is about Uber, which is a company like that that grew really, really quickly. We interviewed Francis Fry, who's a Harvard professor, but who also was involved in getting Uber back on track. when they had a real crisis of trust internally. And part of that was the different teams inside the company, they weren't really working as teams. Like they, you know, Travis sort of said, don't get it each other's way, which sounds good, a very Silicon Valley thing to say, but actually it led to a lot of really difficult relationships and backstabbing and all that.

20:07And so, you know, it's a real challenge to hyperscale something very quickly and have it be a functional, sensible organization without all kinds of internal strife. Well, and of course, one of the challenges, sort of unique challenges to Wikipedia in a global context is if you're operating in 54 countries, you are going to be running into regimes around the world, authoritarian governments, who want to control the flow of information that you're providing in ways that in the U.S., I would argue still, even in a second Trump administration, Americans are not accustomed to, right? I'm very comfortable with the idea that I check Wikipedia often a couple times a day and I know that I'm going to get the sort of full download on whatever subject I want to read about.

20:54Are there examples that stand out to you from Wikipedia's history of those sorts of run-ins and what that can look like and what that can mean for the platform, for your editors, your volunteers? Yeah, I mean, it's something that we've dealt with for years, and I assume we always will, but it does seem to be a little more difficult more recently, as we see, you know, increased legal problems in different places that are clearly politically motivated. it. And, you know, so we, for example, we've been issued several fines in Russia, which obviously we don't pay. We don't exist in Russia, so we're just ignoring them.

21:33But, and, you know, we're under threat of block in various places. We are completely blocked in China. At the moment, we were blocked in Turkey for about three years, and we fought that. We fought in the court all the way to the Supreme Court of Turkey and won, which I'm quite proud of. And then obviously we have volunteers who are sometimes at risk. You know, we had a volunteer in Belarus was arrested. We've got a couple of volunteers in Saudi Arabia arrested. So these are things that are heavy and we really take them seriously. And it is true, like, whatever's going on politically in the U.S., which is a lot, you know, obviously, we still have the First Amendment.

22:12And, you know, ironically, at the same time, you know, they're canceling visas of people who they politically don't agree with. They are also sort of campaigning that Europe shouldn't censor people's speech. So they're a mixed bag on that front. Yeah. But, you know, it's still, you know, the idea for most Americans that that somebody is engaging in a dangerous and heroic act just to write down that Russia invaded Ukraine is kind of like, wow, it's really something to get your head around. Yeah. And I was curious, I think it bears repeating again that Wikipedia editors are volunteers. I mean, they are doing this in their spare time.

22:52They are not being paid. This is not a full-time job with benefits. What are the limits of your ability to protect them in these contexts, right? Like, what can you do and sort of what do you do? Yeah, I mean, there are limits. I mean, we've had cases in the past where it's really hard. You know, sometimes volunteers would come to me and say, oh, why aren't you sort of writing a statement to the New York Times and sort of stuff with? And I was like, well, actually, behind the scenes, one of the problems is like sometimes the families prefer to just lay low. Like if you make a big deal out of something, the person who might have been in prison for six months could have it arbitrarily extended to 10 years or be executed.

23:35Like these are really hard problems. And so what we try to do is work with, you know, the right professionals, human rights lawyers. We liaise with law firms in whatever jurisdiction to do what we can. But the truth is, in many cases, it's a genuine risk that people are facing. And that's a big deal. So, you know, for me, one of the important things that people can and should do is be very, very careful about your privacy online. Use a VPN. You know, really take the technical measures to protect yourself because that's probably as effective, probably more effective than what anybody can do for you after the fact, depending on where you are and what's going on, obviously.

24:17I mean, does that advice feel more salient in the United States than it did a couple years ago? It does. It does. I mean, I always say I'm a pathological optimist. Yes, you are. I'm not too worried. But, you know, in one interview, I started talking about something and the interviewer said, Jimmy, you're not really, you're not cheering me up. You're supposed to be the optimist here. But, you know, I was like, I don't think Trump is going to, you know, sort of have a coup or like engage in a coup. I hope not. I don't know. But you might as well use that VPN. You might as well use that VPN. And, you know, there's all kinds of things.

24:54I mean, certainly, I mean, that's one example in the technology world where, I mean, I live in the UK and, you know, VPNs are under political attack to say, you know, like, oh, like VPNs are demonized. It's something terrible. I'm like, literally everybody should be using a VPN. Do you use public Wi-Fi? Right. And you're not on a VPN? That's a really bad idea. You know, it's like all these things that are technical tools to protect your credit card data. And, you know, use them. Use them and be serious about them because it's actually very important.

25:31As a listener of Uncanny Valley, we know you want to stay on top of today's biggest stories in tech. And if you're curious about how tech and innovation are changing the healthcare landscape, check out Mayo Clinic's chart-topping podcast, Tomorrow's Cure. Back for a brand new season, host and award-winning journalist Kathy Werzer dives into the breakthroughs, challenges, and human stories shaping the future of medicine, from advances in AI and cancer research to the rise of chronic disease and autoimmune disorders. Not sure where to start? We recommend the Season 4 premiere, where dermatologist Dr.

26:07Saranya Wiles and biomedical engineer Dr. Adam Feinberg explore how 3D bioprinting is revolutionizing medical research and accelerating breakthroughs in healthcare. Whether you're a healthcare professional, patient, or simply curious about what's ahead, Tomorrow's Cure invites you to imagine what healthcare could look like and shows you the future is already here. Find Tomorrow's Cure on Apple Podcasts, Spotify, or wherever you're listening now.

26:58radio app, Apple Podcasts, or wherever you get your podcasts.

Read the full transcript

27:11Now, I want to ask you a little bit about bias. In the book, The Seven Rules of Trust, you talk about the importance of sticking to the facts, and that comes up over and over. It's a very, very much a core principle that informs how Wikipedia is run, how it's edited, what ends up sort of sticking to the page and what doesn't. And you sort of say whether it's Wikipedia or a newspaper, there is a really important element of trust to sort of non-biased publication of information, right? Share this point of view, share that point of view, but don't, as Wikipedia, take a point of view. And there has been and continues to be, especially in media, a very heated debate about the idea of objectivity, about the idea of unbiased publishing and whether that's even possible.

27:56It sounds like you certainly think that it is. And I'm curious for you to share, how does that actually work for someone to sit down? They're going to edit a Wikipedia entry. Maybe they themselves have very strong feelings about Ukraine, about abortion, about whatever the subject is. But the need to sort of set that aside, how does that actually work in practice? Yeah, I mean, so one of the things I always say to people, if, you know, if somebody says to me, I don't think neutrality is even possible. I don't think there's such a thing. I said, but wait, do you think there's such a thing as bias?

28:27Like, would you agree that, and then choose your poison, you know, do you agree that Fox News is biased? Oh, yes, yes, they're definitely biased. Well, could they be less biased? Yes. Okay, well, that's what I'm talking about. Be less biased, be more neutral. So we don't have to have a magical, perfect ideal of neutrality to say, like, actually, there are ways to get it wrong. Let's try to avoid that. And I think a big part of it, I think for a lot of people, one of the things that I would recommend is if you really feel super emotional about a particular topic, you know, it's going to be hard to be a good Wikipedian on that topic.

29:00You should probably just avoid it. This is what I do. I wouldn't edit about Donald Trump because the man makes me insane. Like, I just can't. I just, I'm just not, it's past my limits and I'm a pretty calm guy, you know, generally speaking. And I just think, I would find it hard in some cases to write in a dispassionate manner. But at the same time, I do think it's possible, and I think a lot of people come to Wikipedia with a spirit of goodwill and collaboration. The classic example I give is a kind and thoughtful Catholic priest and a kind and thoughtful Planned Parenthood activist, and they're going to work together about writing about abortion.

29:37And you can see how that can work. Like, they both understand Wikipedia's cantic aside. It can't say abortion is a sin. It can say the Catholic Church position on abortion is such and such, and critics have said this. and the popers responded to that and so on and so forth. Like, it's possible to do. And actually, I find that in many cases, so there's sort of two elements here. One is how emotional you are about it, and that can be a problem if you just can't sort of calm yourself down enough. But in other cases, it's like how ideologically you are might not inhibit you from writing in a fair way.

30:11I mean, that Catholic priest and that Planned Parenthood, they may never agree, and they're not about to budge in their views, but they both probably believe like if you understood the issue as well as they do you would probably agree with them so they don't feel that emotional fear of maybe i'm wrong secretly you know that can cause people to become more emotional that can cause them to not want to so i think you see this a lot in in social media debates it's like the person who's getting really angry and flaming everybody who disagrees with them i always look at it and i think i think you're just not that confident in your ideas because if you were that confident like if somebody said to you two plus two equals five you wouldn't go fly off the handle and go insane at them because you would be like oh that's a very odd thing to say like why don't you believe that and certainly if that were true planes would crash like none of science would work and nothing would like that's a completely bonkers thing to say we don't get mad about it we just go like hold on Like, we, again, I don't think many people are very angry at people who think the earth is flat.

31:16You just think, what? How could you, like, tell me more, because I'm really interested. Where in the world could you come up with such an idea? Whereas if it's something that we're less confident about, that's where we can get emotional and so forth. So it isn't just about being, you know, sort of very ideological. It's also that internal fear that you might be wrong that causes more conflict than necessary. One of the criticisms leveled at Wikipedia in recent times has been that Wikipedia relies a lot on the press, right? You rely on the New York Times, on Wired, on a variety of different sources to inform your entries.

31:55if an individual thinks, well, all of those sources are leftist, they are biased, therefore Wikipedia has an inherent problem with bias because of what it relies on. How do you see the media in this moment? What would you like to see, if anything, maybe change about how journalists, including Wired, approach politics, approach abortion, approach all of these subjects that are so fraught and that are really, you know, in many ways tied up in this conversation about trust that is so fundamental? all. Yeah, I mean, I think this is great. I mean, so there's so many elements to pick apart. We probably have a four-hour conversation about just this, but the accusation that the media is vaguely liberal is probably not entirely untrue.

32:46I mean, I think most people, you do surveys of journalists and newspapers and how they vote and things, that's probably true. That does mean if you're trying to be neutral, that you have to take extra care to sort of pick through that a little bit. Hopefully, in my view, at really good publications, which is a lot of really good publications, the journalists may vote a certain way, but they take the time to be good Wikipedians themselves and to report in a neutral way. I think you can do that, but you have to watch yourself. You always have to be careful about that. And then, you know, there was some claim that was out that now Wikipedia has banned all but left-leaning sources.

33:25And I'm like, well, if you think the Wall Street Journal is a communist rag, then maybe that's true, but that actually isn't true. And I would say one of the things that I would love to see, I mean, I think there has been clearly a rise in low-quality populist right-wing media, and we could probably name a few of the famous names. And that's a fact. That's just something that's out there. And what I would say is, you know, if there's any right-leaning billionaires who are worried about the media, I would say, why don't you fund not some populist media that's sort of campaigning, why don't you fund some really good quality conservative journalism?

34:02I think that's a fine thing to have, just as we have really good quality. You know, if you think the New York Times is sort of vaguely liberal, well, have another newspaper that's sort of vaguely conservative. And there are a few things out there that are maybe gaining some steam like that, but that might help, you know, to say, okay, like, and then for Wikipedia, what I always say is, look, we have to grapple with this always. We have to always be ready. If somebody gives us a criticism, we have to say, okay, right. Like, okay, if we've not got it right, what do we do to improve? How do we get it wrong?

34:33What are our processes that aren't working well? Or, you know, maybe sometimes we look into them and we're like, actually, everything's fine. You know, I'm sorry, we're not going to treat the sort of comments of social media influencer on vaccines the same as the New England Journal of Medicine. That's just, you know, sorry, that's not going to happen. At the same time, you know, it's like, okay, like, let's be careful that we aren't sort of jumping on a bandwagon and in a moment of emotion. And let's try to always be the place where we say, oh, well, you know, hold on, here's the parameters of the debate, rather than trying to take sides in that debate.

35:10I think one of the challenges that I have come up against in my job around sort of conversations around neutrality and bias was actually it came to mind because I was reading an interview you did with The New York Times a few months ago where you said, quote, in various places around the world, not speaking just of the U.S., facts are threatening. And if you and your policies are at odds with the facts, then you may find it very uncomfortable for people to simply explain the facts. And what that brought up for me is the fact that a lot of people in the United States, just speaking of my own experience here, they just reject factual information.

35:47They just reject it. So they might level a term like bias when in fact they're talking about something that is just like true. Like there is still true and false, you know what I mean? And but there is this perception that factual information is sort of inherently political and that it is liberal and that it is biased. I've resigned myself, I think, in some cases to just accepting that those people live in a different version of reality than I do. And it is a reality informed by certain fictions. Yeah. How do you think about that? And how do you think about reaching those people? Because so much of the book is about trying to reach more people with this shared framework of trust and sort of trying to rebuild trust in society.

36:31But how do you reach people who won't even engage with facts as facts? Well, it is hard. Like, that is definitely hard. But I actually think there are fewer people who are really hardcore about that. and you know i think most people on all political spectrums will say i i want to be told the truth i want to make decisions based on facts i don't want to live in a delusion and they may be rejecting elements of the media or you know this that and the other sometimes for bad reasons sometimes for good reasons sometimes because they have lost trust and so now they don't trust anything i mean I tell the story, an old friend from a million years ago said something on Facebook, and I was like, hold on, I don't think that's right.

37:18And I just Googled quickly, and I found a debunking. He said, I can't believe you would send me a link to the New York Times. Oh. I'm like, what? Like, they just make stuff up. You know, and I was like, I don't know what to do here. In this case, I didn't know what to do. but usually you know the response might have been and then we could grapple with it the response is well you do know of course the New York Times is left-leaning and they have basically overlooked certain facts that might be uncomfortable for their position I think you should read this and we should grapple oh okay yeah now there's a conversation like that's something we can work on but just rejecting wholesale as if you know sort of the mainstream media is propaganda it's a huge problem and I think One of the things that we have going on is there are people in our society, I think Elon Musk has talked about Wikipedia's Echo's mainstream propaganda.

38:11And I'm like, just the words mainstream and propaganda are quite an amusing combination. They are. It's a really odd thing to say. but also you know it's sort of like if you just want to give a caution to say like we know that human beings can get into a group thing and there's a sort of a certain received wisdom and if something new comes up it may take a while for people to accept it and you may on that's all great like that's absolutely right and we should grapple with it but we shouldn't just say yeah you know what the bbc obviously they just make stuff up although they obviously don't just make stuff up are they sometimes biased do they sometimes get it wrong a hundred percent of course you know so this is that rebuilding of trust so you know for the media i think it's really important to really be aware that those people exist but that and a few of them are just not reachable and there's nothing we can i assume that's been true throughout all human history people who are like you know facts you can prove anything with facts i don't care about that But there are a lot of people who are like, no, actually, I'm not listening because you've made these mistakes in the past and didn't correct it or you come at this story.

39:23You know, I live in the UK, and one of the big political things that we've been through was Brexit. And, you know, if you go back and you look at the rhetoric around Brexit, and by the way, the mainstream sort of all the major political parties, certainly all the journalistic sources, for the most part, even some of the more right-leaning sources, were against Brexit. And there was a real tone that the people who were for Brexit are just racist. And, you know, the people who were for Brexit were not persuaded by that because calling people racist doesn't usually change their minds about anything.

39:57They were like, hold on, you're not listening. And in fact, I think probably people weren't listening. And, you know, that led to a protest vote that actually has had, you know, dire consequences. I was going to say, yeah, look at you now. Yeah, that went really well. I mean, yeah. And, you know, it's sort of like the public polling suggests that, yeah, people pretty much agree that that wasn't a good idea. At the same time, you know, these things happen. And what we really have to do is to say, OK, like, how do we get back? How do we get back to one of the symptoms of all this that I have been pointing out recently is the U.S.

40:36just went through the longest in history government shutdown because Congress is so filled with partisan hacks and the inability to trust each other enough to find some bipartisan solutions and compromise. Okay, we'll give you this and that. No, it's just like absolute shutdown on both sides. And that's not even, that's like really bad governance. Like there's no sense in which that is ever going to be the right way to govern a country, as opposed to saying, oh, we didn't get everything we wanted, but in order to get those seven votes, we had to give this, you know, a little bit of horse trading and all that just to get muddled through somehow.

41:16And I think the decline in trust is a big piece of that, you know, and the corresponding sort of view that the people on the other side are completely like insane people. And so what can you do about it?

41:34How do we maintain a strong defense in a world that's rapidly changing? Join us on Strength in Numbers, a podcast from UVA's National Security Data and Policy Institute. I'm your host, Jennifer Strong. In each episode, we'll take a look at the materials powering today's most advanced technology, how it's being used on the battlefield, and ask how the United States can stay competitive against potential adversaries. Voters should be concerned about all this. We want America to be strong, but we've got to be strong and smart. That's all coming up this season of Strength in Numbers. Listen and follow wherever you get your podcasts.

42:16You mentioned Elon Musk a few minutes ago, and I'm curious, you know, this is someone who has built Grokipedia, sort of like an alternate reality version of Wikipedia. What's his deal with Wikipedia? Do you know why he is so opposed to Wikipedia's continued existence? um well i mean i think it's a few things i mean i only know things he said uh yeah so he thinks wikipedia is wokeopedia and sure you know i think that's clearly wrong although again i always say if we get a criticism we need to grapple with it we need to say okay like let's what do you mean in particular you know i mean somebody a while back on it might have even been twitter at the time but x said uh came at me with this sort of gotcha question what is a woman this is my side I don't talk about trans issues anymore.

43:08It's just too toxic. And I was like, okay, the answer is in, because there was a right-wing film called What is a Woman? And the sort of answer is, supposedly you're not able to say adult human female. And I just said, oh, well, here's what Wikipedia says, adult human female. Like, it's really not that woke. By the way, the Wikipedia article starts with that. And then further down, it does talk about gender. It talks about trans issues. But it's like, it's pretty not, woke, you know, it's just like explaining the whole situation and what is the cultural debate. And, you know, I think that's where we should be.

43:43So Elon, I don't know, Elon, Elon's Elon, he's going to do what he's going to do. He's going to do it. But when you think about sort of Wikipedia is, it feels threatened in so many different ways, right? There's the Elon Musk of it all. There's the AI scraping. There are, you know, along with Musk, sort of the finger pointing from, you know, I would say like right wing pundits and so forth. How precarious do things feel for Wikipedia right now? And what feels like the most pressing threat to you? Like, are you waking up at three in the morning because of Grokipedia? Are you waking up at three in the morning because of AI?

44:20Or are you sleeping through the night? Like, how are you thinking about Wikipedia's place in the world right now? So, you know, I don't worry about Wikipedia, I only ever think about it. It doesn't even come across my mind most days. And then a journalist asks me, I'm like, oh, yeah. I just used it for the first time yesterday. You know, it looks a lot like Wikipedia. Yeah, yeah, yeah. I mean, yeah, that's the thing about AI. It can do a passable impression of a human being until you look a little closer. There you go. Yeah. I'm worried about community health. And actually, it's one of the things that I say in the book, but I've also just said to Elon, is like putting it up this idea that Wikipedia has been taken over by far-left activists, it has two harmful consequences.

45:05One, you're telling those kind and thoughtful conservatives who might help with whatever bias you see that Wikipedia is going to be a hostile place for them. And you're telling those crazy woke activists that Wikipedia is their new home, and then we have to deal with them. It's not good. And so for me, the thing I worry about is community health. Are we bringing in a diversity and the intellectual diversity of new people? Are we treating people well when they come in? Is there a sort of, in this era of hostility and the sort of culture wars, are we at risk of letting those cultural wars infect our culture of neutrality and being thoughtful and being kind?

45:48Like, oh, let's just work through this. And I may not agree with you, but I think we can find some common ground to talk about this issue. That's what we have to preserve. Because as long as we do that, As long as we are ready to say, look, let's be as neutral as we can. Let's not take sides in disputes. Then, you know, we'll continue to thrive. We'll continue to be fine. You know, the other thing that's a funny thing about Wikipedia, because we are a charity, so we're a nonprofit organization, but we're even more than that, we're a community. So we're just a bunch of geeks who like writing in a second media as a hobby.

46:21and as such, you know, when we think about the competitive landscape in kind of a dot-com way, ooh, what if Grok takes 30 % of your traffic? What's that going to do? Well, I'm sure it'll hurt the foundation's revenue, you know, if we have less traffic and so on, but is it going to change anything about the community? Not really, because we write Wikipedia because we enjoy it and we're really happy that other people like it. And so we'll carry on, you know, even if at a different scale. But also, I think as long as we keep our spirit, I think people will always really want that sort of information that's not just written by a human, but that's actually been chewed on and thought about and debated and sort of worked out by humans to sort of say, how can we make it as good as we possibly can?

47:06What would you tell someone listening who loves Wikipedia, who uses it all the time, besides donating, what can they do to make sure that Wikipedia is around and thriving in 10 years. I mean, I always encourage people, if you like the spirit of Wikipedia, just make a little edit now and then, and you might find that you enjoy it. And you might come and join us. Do people ever tell you that the idea of becoming an editor on Wikipedia is intimidating? Yeah, sometimes, but it shouldn't be. It feels a little bit too powerful. Yeah, it shouldn't be. You know, just pick something obscure and make a little edit.

47:40You know, if you've read a book and you're like, oh, actually, there's not that much about this book. Let me add a little bit and just add a little something and hopefully you'll enjoy that experience. And I think that's that's part of it is like we try to be this friendly bunch of nerds and we're always looking for friends. I think it's been interesting. You know, I was thinking about this knowing I was talking to you today and watching everything coming out of Venezuela the last few days and seeing sort of how much AI generated imagery was, you know, allegedly emerging from what was happening that turned out, you know, after the fact to be not actual imagery.

48:17Right. It was it was generated using artificial intelligence tools. You know, Wikipedia, in many ways, I remember, like, writing high school papers and being told, like, you may not, you cannot use Wikipedia as a source. Whereas now, Wikipedia feels much more rigorous and accurate than so much of what we are seeing online. Where do you see our digital experience going from here? And how do you see Wikipedia's place in that? I mean, do you worry about sort of, I know AI slop was like the word of 2025. It's 2026 now. But how do you think about sort of that slopification and sort of more inauthentic material circulating as opposed to less?

48:58Yeah, I mean, I think we all have to worry about it, not just in the context of Wikipedia, but just more broadly. And it sort of is, it goes into a mix that already included things like the decline of local newspapers, you know, which I was just playing around and thinking about an idea the other day. like because i like to be optimistic and so forth so i was thinking oh you know are there ways that ai could somehow support local journalism and that's a really fraught topic because like the easiest way is by the lazy way which is just turning ai loose starting to write a bunch of nonsense and it's just going to be slop at the same time you know i think about things like I live in a small village here just outside of London, and they tore down some houses and they built new ones there.

49:50And it's like a council of flats and so on. And I just was curious about it. And I'm like, there's been no news stories because there wouldn't be. It's just a small. But like if there were a local paper that covered sort of 10 villages around, they would have a story about, oh, they're tearing down this thing and they're going to put these new buildings up and so on and so forth. maybe you could like do something with the planning permission documents and things there's a lot of public data that is too hard to get at i don't know but you know i think the bigger risk though is that we're just getting a lot of very weak nonsense and and the financial model for journalism has been under pressure for so long and you know already there are good uses the classic simple example of a machine written story is an earnings report, you know?

50:39Right, of course, yeah. And you can even imagine, like, I don't know if anybody's doing this, but like a baseball box score and the story around it, just the basics, you know, like who teams played, what happened in the third inning, et cetera, et cetera. Yeah, let reporters go do the reporting, you know? Yeah, and then let humans do the more interesting bets, you know? And I think that kind of thing can be a positive for the broader business model of journalism, which could help with this. But at the same time, you know, you'll have unscrupulous operators. You know, I mean, you just think about, I haven't watched BuzzFeed lately, but BuzzFeed was always amazing to me because they got popular and they got really famous doing a bunch of listicles and kind of clickbaity headlines.

51:23And then they also did really great journalism. I was like, they did phenomenal journalism. Like, that's great. Like, I don't know why they're doing this journalism because I'm sure it's costing money and it's probably not getting as much traffic as the nonsense, but I think just some people there believed in it and good for them. But you can kind of say that, you know, like actually some people are just going to use maybe to kill, you know, one example of something that I think might get killed in a good way is really bad cooking blogs where people go on and on and on about their family before they get to the recipe.

51:56Oh, because you need to scroll through all the ads. Excruciating. It's excruciating. Yes. I hate them. But now I'm like, that's people, I mean, you know, more power to them. They were making a living of some sort or anyway, a small little extra income getting their, you know. Now that somebody's just going to make 10 million of those using AI, it's going to take all the profit out of it. It's going to be worth nothing. So maybe people will stop doing it and actually maybe start doing something more interesting. Your optimistic spin on AI, we can get rid of all those crappy cooking blogs. Crappy cooking blogs, yeah.

52:30Yeah, exactly. Just give me the recipe. I had sort of one more question, and then we're going to end with a little game, if you would indulge me. The Guardian recently published a story about you in an interview with you, and the headline stood out to me. They asked whether you were, quote, the last decent tech baron, which is a very flattering way to be described. When I think about a tech baron, I think about, like, Mark Zuckerberg feeding his cows macadamia nuts on his compound in Hawaii. You know, I wouldn't I don't know that I would necessarily think of you as a baron. I'm curious about how you think about yourself relative to the Mark Zuckerberg's and Jeff Bezos's and Sam Altman's of the world that you are, I think, so often lumped in with.

53:14Do you feel like you are part of that cohort? I mean, I am and I'm not. I mean, certainly I know them all. And, you know, over the years, know some of them better than others and so on and so forth. But I'm also, I'm definitely not. You know, the way I live my life is quite different. I'm a geek and I love, my office is in my basement. I mean, I'm literally a basement dweller in my office typing on my computer. And I love that. At the same time, you know, and this is where I can be a little bit grandiose about Wikipedia. You know, in 500 years, people are going to look back at Wikipedia and go, you know what?

53:49That was one of the good things. Like, that was a really difficult time in human history, and it was a lot of crap. But a bunch of really nice people got together to gather knowledge and share it with the world. Those are great people. And I'm, you know, I'm really happy and proud to be a part of that. Well, what advice would you give the tech barons of the world about how they can participate in rebuilding trust in that exercise? Because I would say that, you know, especially as a journalist covering this stuff all the time, so many people don't trust what those barons, if I can use that term, have built, right?

54:23They don't trust Meta. They don't look at Facebook and think that that is a place to find trustworthy information, a place to have, you know, trusted conversations. They don't look to the AI industry and feel a sense of trust in those leaders. what would you tell all of them about sort of how they can contribute to to the rebuilding of of societal trust yeah i mean i think a big part of it you know talked about this quite a lot in the book is the algorithms that are optimized for short-term engagement have such clear negatives associated with them that you should really rethink that as a business strategy because you know i've said this to people at facebook is like if people become convinced that you are part of the destruction of civilization, that's not good for business in the long run.

55:08Optimizing for next quarter, sure, you could probably goose your revenues a bit, but it isn't really the right answer. I thought you were gonna ask me my advice for Elon. My advice for Elon is always the same. It's like, hey, Elon, remember the electric car idea? That was good. Just go back and work on those electric car, man. Go back to trying to save humanity. Yeah, that was a good idea. Like, yeah, yeah, some good electric cars. Yeah, just stop posting on Twitter. don't waste your time there's more important things that you could do and as a serial optimist i mean you wrote the book so you must think this but i have to ask i mean do you think we are too far gone or do you think that that there is a better more trusted more collaborative society on the other side of of something on the other side of the ai of the algorithms of the polarization of all of it.

56:01Is it possible? Yeah. And I think my best evidence for that is to sort of step back and don't think about social media for a minute and just think about people you know in your personal life and the way we treat each other normally. People get all this stuff. People are very nice. When you step into an elevator, you don't immediately think, okay, which one of these people is going to try to slit my throat? You think, oh, you know, the elevator gets stuck halfway through the floors. What do you do? You sort of nervously chuckle and you kind of chat a bit and you laugh together. You're not afraid of them.

56:36They're just people in an elevator just like you and they're probably nice people. And that's how we live. And we, and we believe in that. And it's like, good bet. Like most people, you know, assume good faith. And so we see that and, you know, we trust people all the time in all kinds of ways. And I think we can just say like, actually politics has gotten super broken. Things have well, social media are super broken, but people are still the same. And people really do crave and desire to be trusted and to have trustworthy people in their lives. So I think those are the building blocks that we can say, look, we all know these things.

57:10I mean, you know, if I had a criticism of the book, it's like the set rules of trust are all pretty obvious, but aren't those the ones that you have to repeat? Yeah. I mean, we're not, we're not talking about them. Yeah. Probably as much as I should. probably time to have a conversation and to really think about it. And, you know, things like, you know, I think as voters, one of the issues in the sort of global decline in trust is that when people find out that the politician they like is a liar, if they believe, well, all politicians are liars, all politicians are corrupt, then they think, well, my guy's no worse than the others.

57:47But it's like, well, hold on a second. They aren't all corrupt. They aren't all liars. they are all politicians so they've got their problems of course right but broadly you should say actually you're going to lose my vote if you can't be honest and and that's really meaningful there are there are worse things than having your opponent elected if you are lying to me and i think that's a piece of it is to say elevate you know because it used to be the case we've always had scandal in politics but it used to be the case there were certain things that would be resigning. You know, something comes out and someone would feel forced to resign.

58:23Well, they don't resign anymore. They just front their way through it. And it's like, yeah, that's just not OK. I'm very curious to hear how you will answer this very short game I would love to play to wrap up. It's called Control-Alt-Delete. We came up with it.

58:42What piece of technology would you love to control? What would you love to alt, so alter or change, and what would you love to delete? What would you vanquish from the earth if given the opportunity? Okay, so I'll do control. I would love to be able to control my home Wi-Fi network, which has been driving me crazy all morning. Join the club. Some of the most basic technology is just about functional, but not quite. So that's a silly answer, but that's my answer. Control, alt, alter. Broadly, I would say the algorithms of social media, I'd like to see them become more responsive to genuine quality as opposed to just engagement.

59:21You know, I've said for a long time, if I went on Facebook one morning and they gave me an option to say, we'd like to show you things that we think you're going to be less interested in, but that we think are high quality. You may not agree with them, but we think they're high quality because we've got these signals. Do you want to see more like that? I would be, yes, I would like to see more like that. That sounds interesting to me. But what would it do to their ad business? Well, maybe in the long run, I would revert a long trend, which is I hardly ever go on Facebook anymore. There you go.

59:51You know? Yep. And then delete, I think, just X, Twitter. Just delete it. The whole thing's dead. Goodbye. Yeah. It's too late to reboot it. I think I deleted my account maybe two years ago. I don't, it's, I can't even think about it. I cannot disagree with you there. Yeah, I'm in the category. I haven't deleted my account, but I just go on less and less. I feel like and I think a lot of people a lot of journalists feel this way of like you know I need it professionally because you can post stuff there and people will see it and I do have some friends on there who I know but broadly actually one of my good friends on there quit and I was like well okay there's one more reason to just not bother one more reason to give it up so I think they should just delete it and start over great answer but maybe start maybe start over with a different owner just a thought that would be a good start yeah Jimmy thank you so much this was fascinating it's a great book very clear Very articulate.

1:00:44Really appreciate your time. It's all good.

1:00:54This show is produced by Jessica Alpert with help from Adriana Tapia and Sam Egan. Sound design, mix, and original music by Pran Bandy. Kate Osborne is our executive producer. And I am, of course, your host, Katie Drummond, Wired's Global Editorial Director.

1:01:24The digital world feels more chaotic than ever. Huge data breaches, AI-threatening jobs, foreign meddling, that creeping feeling of obsolescence. It's information overload. I'm Dena Templerest, host of Click Here from PRX and Recorded Future News. Want to understand how we got here and how you can get ahead of it all? Listen to Click Here. We can help you make sense of all the noise. Click here, wherever you get your podcasts.

From the publisher

Katie sits down with Wikipedia founder Jimmy Wales talks about what it means to build something used by billions of people that’s not optimized for growth at all costs. Jimmy reflected on Wikipedia’s messy, human origins, the ways it’s been targeted by governments from Russia to Saudi Arabia, and the challenges of holding the line on neutrality in an online ecosystem hostile to the notion that facts even exist.

Join WIRED’s best and brightest on Uncanny Valley as they dissect the collision of tech, politics, finance, and business, from Alexis Ohanian's newest tech venture to the effects of inaccurate information from artificial intelligence (AI) chatbots on social protests.

Learn about your ad choices: dovetail.prx.org/ad-choices

More from Uncanny Valley | WIRED

All 135 episodes
BIG INTV: Wikipedia's Founder on Holding the Line in a Post Fact WorldUncanny Valley | WIRED · 58 min
Listen in VO