In short
BBC Five Live “Wake Up to Money” episode (14 April 2026) covering: US blockade of Iranian ports and Strait of Hormuz legality; EU entry-exit system causing airport delays; UK energy “smart tariffs”/possible free electricity on sunny weekends to manage solar surplus; UAE restaurant sales hit by regional conflict; and AI in boardrooms.
Guests (backgrounds)
- Thea Green, founder of Nails Inc (beauty brand; nail polish buyer).
- Jane Sydenham, Investment Director at Rathbones; solar panel owner.
- Professor Mark Weller, Chair of International Law, University of Cambridge; UN peacemaking/international disputes background.
- Natasha Sideris, founder of Tasha’s Hospitality Group (14 bars/restaurants; 1,000+ employees; UAE operations).
- Luke Petherbridge, director at ABTA (UK trade association for tour operators/travel agents).
- Pippa Begg, CEO of Board Intelligence (board AI briefing/assistant tech).
Key claims + examples
- Weller: US blockade is “an act of war” and unlawful; Iran’s toll/inspection approach threatens freedom of navigation; solutions require UN/IAEA and restoring lawful passage.
- Sydenham: Brent around $98; market expects de-escalation despite daily unpredictability.
- Green: oil-linked petroleum costs and inability to lock supplier pricing; Nails Inc buying 30% more nail polish than last year; beauty “booms” during crises.
- Sideris: UAE group sales down 25–30%; Ramadan + initial shock caused 50% to 80% drops; staff redundancies and salary cuts with repayment; recovery expected by Nov/Q1.
- Petherbridge: EU system rollout inconsistent; Milan case—passengers left behind due to fingerprint/photo checks; suggests Travel to Europe app and staffing/standing down checks.
- Begg: board bot prepares directors by summarizing board packs (often ~1,000 pages) and external trends; designed to augment humans, not replace them.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOImpact of EU's New Entry Exit System
2:50 to 4:09
Discuss the operational challenges of the new EU entry exit system affecting travelers.
“Join us in the conversation of all we are discussing this morning.”
Energy Production and Free Electricity
4:09 to 6:02
Explore initiatives for using cheaper or free electricity during off-peak times.
“So lots going on for us to chew over and wake up to the money this morning.”
Effects of Rising Oil Prices on the Beauty Industry
6:02 to 8:06
Understand how rising oil prices are affecting nail polish and beauty product costs.
“that's particularly changed in recent weeks?”
Consumer Behavior in Times of Crisis
8:06 to 9:18
Analyze how consumer purchasing trends shift during political and economic instability.
“You're not buying fashion or cars or potentially holidays with all of the disruption going on around the world, but you will continue to buy those little beauty treats.”
Current State of Global Oil Prices
9:18 to 11:32
Review the latest developments and predictions regarding global oil prices amidst conflict.
“Well, this is a reason why it's fantastic to have you on the show this morning.”
Legal Perspectives on the US-Iran Blockade
11:32 to 14:03
Explore legal viewpoints on the US blockade of Iranian ports and its implications.
“They're just positioning and assuming it's all going to be all right.”
Iran's Influence on Global Energy Markets
14:03 to 20:01
Learn about how Iran's actions affect global energy markets and nuclear negotiations.
“due to the havoc that they are causing in relation to the world energy markets.”
Impact of War on UAE Retailers
20:01 to 24:16
Explore the effects of recent conflicts on retail businesses in the UAE.
“Households could well be offered free electricity to do the laundry on sunny weekends.”
Adapting Business Strategies During Crisis
24:16 to 28:03
Discover how businesses in challenging environments manage staff and finances.
“Right, Let's cross back to the Middle East now and have a look at what's happening to retailers in the United Arab Emirates, who've had a pretty tough month of it, unsurprisingly.”
Impact of Recent Events on Restaurant Business
28:03 to 33:47
Learn how recent crises affected restaurant operations and recovery strategies.
“of you, including head office, or do we all take a haircut as we did in COVID, and stick together as a team and try and get through this as a team.”
Show all 17 chapters
Challenges of EU Entry-Exit System
34:34 to 41:16
Examine the impact of the new EU entry-exit system on travelers.
“It's Tuesday morning, the 14th of April.”
Consumer Behavior and Energy Innovations
41:16 to 42:00
Explore how energy innovations affect consumer behavior and home energy usage.
“agents in the uk thank you for your messages about whether you're involved in the electric advances for your household in recent years.”
The Impact of Solar Panels on Energy Consumption
42:00 to 43:18
Explore how solar panel ownership influences daily energy usage habits.
“Because, well, it seems that JASA has been able to do that.”
Defence Spending and National Security
43:18 to 44:38
Discuss the implications of complacency in UK defence spending.
“You know, my daughter got a real telling off for putting the washing machine on, you know, in the evening rather than during the daytime.”
AI's Role in Business Efficiency
44:38 to 46:40
Learn how AI is transforming business operations and decision-making processes.
“And then, you know, today it looks as though we're quite vulnerable as a result.”
AI Tools for Board Meetings
46:40 to 49:15
Understand the benefits and challenges of using AI in boardroom decision-making.
“But yeah, I think the issue in board meetings is there can be unconscious bias.”
Addressing AI Bias in Decision Making
49:15 to 54:26
Examine how AI aims to mitigate biases within boardroom discussions and decisions.
“Yes so you're absolutely right that that is an objection that can be put forward for this type of tool.”
Transcript
Automatic transcript. May contain errors.0:00This BBC podcast is supported by ads outside the UK.
0:29CFO. LinkedIn has a word for that. Bull spend. Now you can invest in what looks good to your CFO. LinkedIn ads generates the highest ROAS of all major ad networks. You'll reach the right buyers because you can target by company, industry, job title, and more. So cut the bull spend. Advertise on LinkedIn. The network that works for you. Spend$250 on your first campaign on LinkedIn ads and get a 250 credit for the next one. Just go to linkedin.com slash broadcast. That's linkedin.com slash broadcast. Terms and conditions apply. Save on tropical flavors at Whole Foods Market during the Savor the Tropics event with yellow sales signs highlighting seasonal finds throughout the store.
1:19The produce section is bursting with pineapples, mangoes, and kiwis at their juiciest. Grill up fresh seafood paired with tropical fruit marinades or grab and enjoy the spicy Hawaiian pizza, huli huli chicken and more. Finish with a sweet slice of mango yuzu chantilly cake. Savor the tropics and save at Whole Foods Market. Wake Up to Money from BBC Five Live. Hello, welcome to Wake Up to Money. What have been the consequences 14 hours in of the U.S. blockade of Iran's ports? We can't let a country blackmail or extort the world, because that's what they're doing. They're really blackmailing the world.
2:00We're not going to let that happen. We'll get the latest on the situation around the Strait of Hormuz, the legality of it all as well. We'll speak to a businesswoman in Dubai about the hit to sales in her cafes and bars. We'll find out which big bank has invited a specialist artificial intelligence robot into its boardroom. And a few people crying and we had limited information, so we didn't really know what was going on. The EU's entry exit system or EES has come into force and it's not been going to plan for everybody. Wake up to money with Sean Farrington. Good morning. Wake up to money on this Tuesday morning, the 14th of April.
2:37It is just after five o 'clock. Thank you for being with us this morning. 85058, the number to have, as I'm sure you already do, ready on the front of your phones to pop us a message. Let us know your thoughts. Join us in the conversation of all we are discussing this morning. We're going to be getting into those travel issues, getting a fair few headlines, but have you been caught up a little bit in that new EU system? It became fully operational on Friday and, you know, in the worst cases, we've seen many, many people not being able to get on their flights that they were supposed to be because they've been stuck at other parts of the airports around Europe.
3:20Be interested in your thoughts and that. Interested as well in your opinion on being asked to perhaps do your washing at a certain point of the week. Would you do the wash on a weekend and get free electricity? I don't know if you've got an electric car and you would be willing to go even further, changing your charging habits to be able to get cheaper electricity, Bill's story on the front of the Times and picked up in a few places this morning that households are going to be offered free electricity to do their laundry on sunny weekends because of an issue. Well, some will see it as an issue and some will see it as the way the energy production in this country has been heading.
4:02So an issue to help prevent Britain's power grid being swamped with surplus solar energy this summer. summer so 85058 maybe you've taken part in some of the trials and pilots and and actual deals that you can sign up with with some energy suppliers to use your electricity at certain times and get cheaper or even free electricity has that worked for you is there something when you hear that you think great yeah well make sure we do the washing at the weekend and get that big car charge in perhaps um there's uh other ways that you're able to change your habits to be able to take advantage of that kind of thing.
4:39So lots going on for us to chew over and wake up to the money this morning. I've got Thea Green with me, who is the founder of the beauty brand Nails Inc. Thea, very good morning to you. Good morning. I've been interested, waiting to talk to you, because we're starting to get a feel now of so many industries that will rely on somewhere along the line byproducts of the oil industry. There's something that has come to light in recent days over the course of last week is that polyester and synthetics costs have shot up for a lot of clothing retailers. Have you seen some of that in your products that would normally just year by year be getting delivered to you, but now the actual ingredients and where they come from has pushed up costs or going to?
5:28Correct. So obviously Nails Inc. is a big buyer of nail polish and there's a direct link in terms of nail polish because it's petroleum-based. So the rising oil prices feeds directly into our raw material costs, which is just meaning there's a big surge in pricing. And obviously with the US blockade of Iranian ports, that's only expected to get worse. But it also means that suppliers can't confirm pricing when you're actually buying product. You're almost confirming pricing at the point of delivery because no one knows what they're going to need to pass on in reality when they actually ship your product.
5:59And then big delays as well. Is that something that's particularly changed in recent weeks? Because you'll have been used to rising, falling commodity prices over the years. It's not like the oil price stays at one price forever. No. But that change in approach from suppliers there about when. Yes, correct, correct. Because normally with any supplier you would do a yearly, you know, sort of sit down and look at your prices. You wouldn't expect your prices, you know, they would have their margin of error in their pricing. So you wouldn't expect your pricing to change, you know, so quickly. what they can't do at the moment is actually confirm pricing.
6:33Right. And what does that mean for you for the course of the year? How does it change your approach? It just means that we'll be constantly re-looking at pricing, you know, kind of re-feeding that into our numbers and not knowing. There's just not certainty like you would normally know the pricing of nail polish for the year. And you won't be able to do that. You'll be constantly, and it will be increasing rather than decreasing, you'll be constantly looking at increases throughout the year. And it just means that suppliers can change their pricing because they have to very quickly. So does that change when you're having your big meetings about the year ahead, which brands or products, trends you want to be focusing on?
7:07Does that make you a little bit more cautious to throw yourself into anything if you're not actually sure what the price is going to be? Well, you don't know the pricing, but there is a margin. So, you know, there's a sort of margin of where you think that can do. And you can definitely do a good estimate and have those conversations live with the suppliers. But nail polish at the moment is actually having a real boom. You know, beauty tends to do well in times of crisis. So when people aren't buying into big luxury purchases, they tend to buy into these little sort of sanity costs of little treats, you know, a fragrance, a nail polish.
7:36So actually nail polish is performing well and we're buying 30 % more than we were last year. Oh, interesting. And do you notice that even just within, you know, six weeks into this war now and we've talked about changing customer confidence over the start of this year. Have you seen that? Yeah, 2026 for us is about 30 % up, just over 30 % up on 2025. So we've definitely seen customers, I think, you know, buy, which they always do in times of sort of instability. People tend to buy, you know, women tend to buy into beauty rather than into big luxury purchases. You're not buying fashion or cars or potentially holidays with all of the disruption going on around the world, but you will continue to buy those little beauty treats.
8:18And you're stocked in the lights of boots and super drug. when you get a feel for how the wider high street, maybe even the wider shelf, is coping within some of those stores. Are there other aspects of retail that might be feeling a pinch a little bit more now? I think generally there is kind of supply from what's going on geopolitically. There's definitely supply challenges for all brands. For us in beauty, beauty is performing pretty well. Skincare is performing well. Fragrance is performing well. Colour cosmetics is slower, which I think, you know, kind of leans into people are probably having those little treats rather than, you know, going out all the time, which would be what affects colour cosmetics.
9:00What's colour cosmetics? You know, makeup. So makeup tends to, when nail polish and fragrance is doing better, makeup might be a little bit slower, which might be a reality that people aren't going out and about as much as they were. And with work from home and different things, you know, cosmetic sales have suffered a little bit anyway. Interesting. Right. Right. Well, this is a reason why it's fantastic to have you on the show this morning. Thank you. Thank you. Much more to come from Thea. We've got Jane Sydenham with us as well this morning, Investment Director at Rathbones. And Jane, the likes of Thea will be listening to the likes of yourselves talking about the wider global oil prices and the prospects for them and what this means for the year down the line, a lot more than they perhaps were this time last year.
9:45Yes, yes, it seems to become a bit of an obsession at the moment, doesn't it? I mean, everyone's getting familiar with all the different names of all the different types of oil prices, which, you know, everybody thinks is just one single price and that's all you have to watch. But there's lots to think about. And just update us where we are this morning, Jane, in terms of some of the, you know, those latest numbers that people, first thing they're checking when they wake up, if they're running a business that is reliant on this stuff. So the oil price is actually down a little bit this morning.
10:17So Brent crude, which is the sort of main price that we watch, is$98. So down about 1.3 % on the day. This has kind of been driven by trade in Asia at the moment. So still this expectation that there's going to be a de-escalation of the conflict. so for now even though the physical market the short term today's delivery prices if you like are higher the futures market so looking further out is telling us that the conflict is going to come to an end so the market's a bit more calm than you might think. Right that's been the tale for a few weeks it feels like Jane that there's you know there's expectations it will come to an end but you know every day those expectations still seem to be as far away as they were yesterday.
11:05they? Yes. I mean, I think generally this is the unpredictability of the US president who, you know, who can often change his mind. And so the situation goes back to where it was at a relatively, you know, in a relatively short timeframe. The market's got used to that kind of behaviour. So it's trying to look through and say, oh, well, you know, he will back down. Now, whether or not that's justified, we're going to see. But I think markets are so confused that that's what they're doing. They're just positioning and assuming it's all going to be all right. Right. Well, let's have a look at the latest in the Middle East and particularly what ships, if any, are sailing through the Strait of Hormuz because the US President Donald Trump has been telling reporters that Iran wants a deal, as he describes it, very badly.
11:55But this US blockade of Iranian ports now has been in effect for 14 hours. He explained a little bit, Donald Trump about how that blockade was working. Right now we have a blockade. They're doing no business. I didn't like seeing boats come out if they were doing business with Iran, but if there weren't, no boats came out. So now they're doing, Iran is doing absolutely no business and we're going to keep it that way. J.D. Vance, the U.S. Vice President, has accused the Iranian government of engaging in an act of economic terrorism with regards to their behaviour of blocking traffic through the Strait of Hormuz and he's told Fox News that Donald Trump has shown that two could play at that game.
12:39We've got Professor Mark Weller with us, who's Chair of International Law at the University of Cambridge. He's previously worked on international disputes and peacemaking as well for the United Nations. Mark, good morning to you. Good morning. How do you view what is going on with the American blockade, the Iranian, what has been a longer term, the last few weeks blocking of many ships in in the middle east well the original iranian act is entirely unlawful the strait of humus is what is called a strait used for international navigation which must be clear and open in times of peace and war um iran is the victim of an aggressive war it can therefore take actions against the united states and israel and their shipping, but it cannot involve the shipping of everybody else.
13:30On the other hand, a blockade, as now instituted by the United States, is officially, as it were, an act of war. It compounds the original aggression that was launched by the United States, and therefore it is equally as unlawful. And has there been something about the United States approach here that has meant Iran has acted in the Strait of Hormuz, the way it has in a way that many feel it never has before? Well, they have found an asymmetric way to threaten the United States due to the havoc that they are causing in relation to the world energy markets. On the other hand, they are the victim of an armed attack, of an act of aggression of quite a massive scale by the United States and Israel.
14:22And they have tried to find a way to shift the costs of that operation onto really the rest of the world. And that is rebounding on the US, which they are hoping is going to press the US into accepting a settlement, a settlement of the kind they want, which would preserve what they see as their right to pursue at least peaceful nuclear programs. And it is, of course, suspected that they are not entirely peaceful. So how do you view a resolution of this, a calming of what is going on in the Strait of Hormuz? I like your term, calming. That is exactly what is necessary. The initial negotiations in Islamabad were in fact not as catastrophic as some have claimed.
15:08It helped to clarify where the parties are and I think it gives an indication of where a solution might lie. Obviously, in the end, the regime restricting passage through the Strait of Hormuz has to be restored. Iran is insisting that it would keep collecting tolls and regulating passage. That is entirely unacceptable. And it's really quite dangerous to see that the United States seems to think that they can negotiate conditionalities for that passage. You heard Mr. Trump say, oh, well, maybe we'll join in and collect some of the tolls. This is really a matter for the entire global shipping world.
15:50It's not for the US and for Iran to dispose of the right of freedom of navigation, which is an absolute and insuspendable right. The other issue is the nuclear file. No, go for it, go for it. The other issue is the nuclear file, where the honest answer is we are exactly back where we were the day six weeks ago before the armed attacks against Iran were launched. there is no way to address this issue without the United Nations and the international atomic energy as a watchdog over peaceful nuclear activities and more or less what the Omanis had mediated at that early point. You will probably have to return to that and to ensure that Iran surrenders its highly enriched nuclear material or that this is under international supervision de-enriched or some other such solutions.
16:41But the answer is there are solutions for that kind of problem and it is possible for the sides to agree on it. And therefore I would expect that there will be another round of negotiations fairly soon. When you talk about the people who are effectively setting the rules, the laws, I know there can be very different things around trade and passage of ships in the Strait of Hormuz. What is the structure for that? If you say that Iran and the US have been acting illegally in certain parts, what is the process to be able to counter that? Well, there exists the international law of the sea. The United States and Iran, oddly, are two of the few states that haven't signed the United Nations Convention on the Law of the Sea.
17:33But nevertheless, it is accepted that a right of passage, shoos straits used for international navigation cannot be interfered with or abandoned or controlled by the coastal states. And that is an important principle which all other states in the world will wish to pursue. The other thing is that at least Iran is a member of the International Maritime Organization and it cannot simply change the shipping lanes through the Gulf. There's a traffic separation system. ships go one way through a certain route and back the other way through another route so that there are no collisions. This has been rerouted by Iran to go closer to its own shores, deeper into its territorial waters so that they can conduct inspections and collect all of these unlawful tolls.
18:22That is, again, to be arranged through the International Maritime Organization which has clearly rejected any of these Iranian attempts. So there are mechanisms to deal with it, but the trouble is that the issue has arisen in the context of a highly controversial and most would say unlawful war, so Iran doesn't feel particularly bound by any of these rules, given that it thinks it's fighting for its survival. If there were a time where Iran did feel like it was bound by some of those rules, Does that maritime organisation actually have the strength to implement whatever it may be, penalties or orders to actually get around to do anything?
19:09Or is this actually all just showing that a lot of these agreements are sort of just for show? No, they're not for show and they've worked for the past decades without any problem. All of this has been disrupted by an armed conflict that was visited upon the region by the United States and Israel at a time when the important nuclear issue that Iran has caused was just about to be addressed through negotiations. So these mechanisms work perfectly well until and unless states decide that they have such an overwhelming national interest to disrupt the entire system and that's what's happened here.
19:49Professor Mark Weller, thank you so much for your time this morning, Chair of International Law at the University of Cambridge and formerly worked on international disputes and peacemaking for the UN. Wake up to money from BBC 5 Live. Good morning to you. Wake up to money on BBC 5 Live. Households could well be offered free electricity to do the laundry on sunny weekends. So says the Times and this all coming from the National Energy System operator. So it's the body that's relied upon to keep an eye on energy levels and where they're going to be throughout the year and demand alongside that how much we're going to need those various bits of energy.
20:34Often when the comments we then see conclusions about is there a chance of a blackout or not. This is the kind of body that we're talking about. And this report this morning seems to be particularly focusing on some of the consequences about there being loads of solar energy this summer. So one of the suggestions that has been made by the operator has been that households could be rewarded for running appliances like washing machines or dishwashers or charging electric vehicles during periods of excess supply. Jane, this concept of excess supply and us actually not being able to use the energy we're producing efficiently has been quite a key part of our electricity debate in recent times.
21:20Yes, yes, it has. I mean, it's one of the things that's a bit unfortunate about solar is that unless you have storage capacity, you've got to use it there and then. So, you know, it's one of the things that part of our energy infrastructure requires storage if we're going to sort of smooth that out. I mean, I have solar panels on my roof at home. We've had that for the last 10 years and we absolutely turn the washing machine on when it's sunny. But of course, you can't store it, but you can feed into the grid. That's also how the system has worked. but the ability to store energy is a really important part of this in order for the whole system to work effectively.
22:05On that electric journey that you're on, Jane, have you thought more in recent times about having a battery yourself? Because it's notable that whenever you see the adverts pop up from energy suppliers and we've heard in recent weeks on Wake Up To Money, was it the holy trinity somebody described it of solar panels a battery and i think it was the other one a heat pump or electric car i can't quite remember but but you know the the concept of spending a lot of money on a battery but having one in your home that means over the longer term and eventually you sort of pay off that investment because you're able to store some of that if are you thinking about that anymore yes uh in fact we did right at the beginning but the problem is we We just, you know, living in London, space is limited.
22:54We didn't have enough space anywhere to put a battery. If we had, yes, we would have done that because you're right. The whole system together really works well. And Thea, from your perspective, whether it's, you know, running your business or the green household in terms of your surname, rather than being ever, ever greener, as many of these sort of policies are pushing us that way, Is this something you'd be interested in changing your habits for if it meant you got free electricity? Definitely, definitely. And you can see, I think last winter, over 2.6 million households signed up to it. I think what's quite fascinating as a customer-centric business owner is it's actually the grid essentially asking customers to change their behaviour to fit around the renewable energy patterns rather than the other way around.
23:41So it is sort of the opposite of what we would do as a very customer-centric business. But it does feel like where we're heading, smart tariffs and smart appliances and eventually smart homes that will pop your dishwasher on for you when energy is the cheapest. I think it's fascinating. 85058, your thoughts if you've got involved in any of this at any point, Trevor, asking will I be able to take the free supply of electricity to charge my battery at home? Well, I tell you what, Trevor, when we get to see the details, you may well be a part of it. As Thea's describing there, sort of what you imagine the longer term aims might be.
24:16Right, Let's cross back to the Middle East now and have a look at what's happening to retailers in the United Arab Emirates, who've had a pretty tough month of it, unsurprisingly. Footfall across the country's largest shopping malls dropped sharply in March. As we've seen these reports, thousands of international residents and tourists leaving the country and also missiles overhead is going to change things a little bit for people who live there. Natasha Sidaris is founder of Tasha's Hospitality Group. So it operates 14 bars and restaurants right across the UAE, employs more than a thousand people there.
24:51Natasha, thank you so much for your time this morning. What's the last few weeks been like? Thank you for having me on. So, you know, stark difference to when the war first started. I think the initial shock of the war coupled with Ramadan created, of course, a panic. and we saw our restaurants, you know, drop to, you know, over 50 % reduction and in some 80%. That's increased significantly. I think the UAE has done an incredible job at keeping its residents protected. I mean, I don't know of many other countries that, you know, I think we've had over 3 ,000 projectiles coming at us and they've been able to keep us safe.
25:33and then I think coming out of Ramadan and having a massive community in Dubai who actually works and lives there I think the expat community and the majority of the Dubai community is 4 million residents it's almost doubled in the last 10 years and we're seeing a massive support from them that's not to say that things are hunky-dory of course they aren't we are still down between 25 and 30 % as a group which is not ideal in terms of sales in terms of sales but is is much more manageable than what we saw at the beginning of the war you know I think I think a lot of people panicked because it was Ramadan which is historically much quieter and so we were just we acted really quickly in terms of in terms of staff reductions and I mean talk about salary reductions which was across the board for all of us including myself and I'm glad we made that call um so you cut salaries for your staff yeah the entire staff which we've made a promissory note uh to pay them back when the going gets better and and I do believe it will get better um but we had to do that in order to build a significant kitty because we don't know what this looks like is it another month is it another six weeks are we looking at a week in trading up until November December so we've done our forecasts on saying we're only going to recover and go back to some type of normality in November.
27:03I mean that's very interesting you know the almost the ability to cut your staff's salaries overnight like that. Is that one of the differences perhaps? I don't know how familiar you are with retail in the UK but you know for all that we've been through in in recent years and the various shocks to the economy here you know just a company deciding overnight that people might have a pay cut for a certain amount of time wouldn't necessarily be the easiest thing to carry out so not not the easiest thing to carry out we had to get staff buy-in of course and it wasn't something that would just wake up in the morning and implement so it was a meeting across the board with all 1 ,200 staff members, making sure that everyone was comfortable.
27:50And it was a choice really of retrenchment, which is absolutely legal, I'm sure in every single country, you know, we operate in South Africa, we also do operate in the UK. So it was a choice of, okay, team, do we retrench 30 % of you, including head office, or do we all take a haircut as we did in COVID, and stick together as a team and try and get through this as a team. And it was a resounding support of rather taking a haircut. Again, you know, I need to be clear that we are promising the staff their money back. And that's been, you know, written down in a legal contract between ourselves and the staff.
28:27Very interesting. People wanted to go home. Of course, we've allowed them. You know, we've had some staff who wanted to go on unpaid leave. And we've said, absolutely, yes, you're able to do that. and that's fared really well for us because trade is down. Not as bad as it was in those first couple of weeks. I think it was that combination of Ramadan and, of course, the initial shock of a country like the UAE being attacked. Natasha, just briefly, when you say retrench, is that redundancy? Redundancy. Yes, right, gotcha. And when you look at where some of that has rebounded and where it hasn't, is there a difference between, I don't know, the sort of equivalent of suburban cafes and restaurants that you have compared to those that might be in tourist hotspots, office hotspots?
Read the full transcript
29:21Absolutely. There is a stark difference. so the community restaurants which is the majority of our restaurants with our Tasha's Cafe brand which we also have one in the Battersea Power Station that's been the least affected it's in smaller communities less high rises of course the very touristic sites have been more affected but those are showing a little bit of recovery so places that are a little bit more elevated dining and are in hotels. Of course, tourism is down. It's no secret that tourism is down. So those are trading less well than the rest. And of course, places like the DIFC, which were targeted, also are taking a little bit more strain than the balance.
30:06And we see those only recovering really, I would say, October, November at best, and at worst case scenario, Q1 next year. And those are more uh around the 50 to 70 percent mark um you know which makes absolute sense and longer term do you now see a bit of a different challenge to for the tourism industry in the likes of dubai and abu dhabi you know it's interesting that you bring up abu dhabi because my store my restaurant in abu dhabi my tash's cafe and i'm saying this with a smile because it's always been our hero store, we actually up 11 % like for like, which is really interesting. I mean, we can't understand why, but we are 11 % up and thank God we are because that store has helped us carry a lot of the other restaurants through.
30:59But do I think this is going to have a long term effect? You know, I don't. I think that it's going to, there will definitely be a temporary effect, which we're feeling now, but we are confident that Dubai will bounce back. I think the government has done just an unbelievable job in protecting the nation and the people. It can be a bit tricky, I guess, Natasha. If, say, you and others are reducing the salary of workers, they're the workers that you would almost as well expect to be going out and spending the money in those cafes and restaurants around the UAE. So there's a bit of a danger, is there, that you can end up spiralling in confidence if people's salaries are reduced, and then that hits restaurants.
31:43And so it's harder to get the bounce back. Yeah, I think that the salary reduction is really temporary. And as we see an increase, so, you know, we are 30 % down now, which is what we projected. And that's why we cut the salaries by 30. As we start to move towards the 20s, the 15 % salary will then go up accordingly. And we are hoping that landlords will help us in the same way, that they'll move us to turnover rents only. But I'm really confident that, you know, we operate in South Africa. Our brand's 20 years old. I've been part of the UAE community for the last 11 years. And I think a city like Dubai is well-equipped to bounce back.
32:20Do I think it's going to bounce back tomorrow? Absolutely not. I mean, we would be fools to think that. But I think it's got the infrastructure. And again, I don't know of many cities that would be able to deflect 3 ,000 projectiles and still have a sense of a normal life in Dubai. I think 25%, 30 % is not bad considering. And I think that things will bounce back, as I said, towards the end of this year, if not Q1 next year. We're still investing. We're still opening. We've got several openings coming up in all of the Emirates in the UAE, Shaja Al-Ain, Ras al-Khama, in two of the big malls. So lots more to come.
33:01Yeah, there definitely are more to come. We're not slowing down. And the main thing now is to protect the staff and to say, right, guys, we're in this together. we're going to come out of this together we did the same in COVID we had to cut people's salaries even more drastically COVID was a huge cut it was a 50 and a 75 percent cut which then scaled back up so am I optimistic yes yes I am optimistic is it a pleasant place to be operating in it's it's still easy to operate in Dubai but am I sitting here and saying well everything's great Obviously, it's not. I mean, for your turnover to be hit drastically like this is not pleasant.
33:42Natasha, well, we really appreciate you taking the time to tell that story to us this morning. Natasha Sideris there, who's founder of Tasha's Hospitality Group with all those bars and restaurants and staff across the UAE. I'm here on the job site with Dale, who's a framing contractor. Hey, good morning. Dale traded up to Geico Commercial Auto Insurance for all his business vehicles. We're here where he needs us most. Yep, they sure are. We make it easy for him to save on all his insurance needs, all in one place, with coverage that fits his business and bottom line. Oh, I shouldn't have looked down.
34:14It's all right. We're so far up here. Look at me. Take a deep breath. No, I'm good. So good. Get a commercial auto insurance quote today at geico.com and see how much you could save. It feels good to Geico. Wake Up To Money with Sean Farrington. Morning. It is Wake Up To Money on BBC Five Live. It's Tuesday morning, the 14th of April. Have you been travelling around Europe, flying around Europe in recent days? How are you about to in the days and weeks to come? Because if so, you might be interested in the European Union's new entry-exit system. It became fully operational on Friday, so it requires travellers from third-party countries, which include the UK, to have their fingerprints and photos taken as they enter that Schengen area, the free travel zone, which covers 29 European countries.
35:04But the system has led to significant delays for travellers across Europe. If you know anybody, if you've been involved, 85058, we'd like to hear your tales. Maybe you were one of the more than 100 passengers who missed their flight home from Milan to Manchester on Sunday. Elliot Webster was one of them. So I got to Milan, Linarti Airport in good time. And then as soon as we got to where the passport control was, We could just see the big queue. And then at that point, the queues were just not moving at all. And then we started hearing a few rumours that they were going to cancel the flight. And then all of a sudden, they just took us all out of the queue, put us to one side.
35:41And at that point, that's when they said, look, the plane's gone without you. There were a few people crying. Obviously, again, we had limited information. So we didn't really know what was going on. But because of the new criteria now, the fingerprints and pictures, it was just taking far too long to get people through the checks. We've got Luke Petherbridge with us, who's director at APTA, the trade association for tour operators and travel agents in the UK. Luke, firstly, morning, and secondly, what's your reaction to what's actually gone on at airports here? Yeah, good morning. Well, what we've seen is a mixed picture.
36:14Many people are travelling without problems, but of course there have been very difficult and distressing situations like the one you've discovered in Milan. what is happening really is an inconsistent approach to the implementation of the system there are provisions within the legislation that enable the system to be stood down if there are significant delays we're not seeing that applied consistently across the European Union we've been engaged with commission and destinations for a number of months now encouraging them to do that and warning of exactly the types of situations that you have mentioned what we need to see is you know the checks being stood down at busy periods adequate staffing and preparations and indeed we would encourage the destinations to also look at using the travel to europe app which allows some of the checks to be done before your arrival at the airport so particularly facial scan and passport information is it okay from abita's perspective that say easy jet for example took off and left about 100 people in Milan because of those delays.
37:20Of course, the industry is incredibly frustrated about the situation as well. As I said, we've been warning about the risks of these types of scenarios for a long time. Airlines do not want to leave people behind. We have seen airlines delaying the departure of aircraft in order to pick up passengers that are delayed getting through security checks. But of course, there are schedules to keep to and there are limits to how long you can delay flights. So there will be, sadly, scenarios like this unless the member states take the steps available to them to enable the checks to be stood down in busy periods.
37:52Do you see changes in customer behaviour if there are headlines and stories, as we heard from Elliot there, of very, very stressful travel scenarios? That's where I think it is important to remember that the vast majority of people are still travelling without problems. we are seeing incredibly difficult situations there are steps that people can take so enable enough time to get through uh the checks at the airport so arrive roughly two hours before is the general advice but stick to the advice given by your your airline and of course if you are a britain you are traveling in europe you will know that it's a two-stage process you go through security and then you have to go through that final border check before you depart do go straight to the gate and do that.
38:41Don't, you know, doodle around in the shops or the pubs because we know that there are delays to those checks. So it is important that people are making those way, making their way to the passport checks as quickly as possible. So just explain, Luke, as you go through this process, what is now different if you were flying back from a European country to the UK compared to how it would have been before last Friday? the purpose of the system is to digitize the border security process essentially to enhance security and the industry supports that what we will see over time is the removal of manual passport stamping that will be what people will notice when they're traveling home all of that is done electronically but it does mean you need to give your facial scan you need to give your your fingerprints and you may be asked for passport information and some security questions on arrival into the European Union.
39:30So those are the main differences. It is about making this process electronic and digitised really over time. Given what you've seen of the electronic process that does exist in many airports anyway, doesn't it? People will see, put your passport down and have a look into the camera. And if you haven't got a load of kids with you, you're able to walk straight through. Has that worked? Or is that sort of side queue where everybody else who has to show their passports and get a stamp alongside it because for some reason those gates don't work for them. Has that side queue not really come down as quickly as you would have hoped?
40:13I mean, there are a couple of separate issues going on here. We always knew that during the implementation period, until the system is fully in place, they would have to maintain manual passport stamping as well because that's the only way they can be sure that you have entered next to the Schengen area. in compliance with the rules. So we knew that that would be retained in the initial period. What we are seeing in terms of the checks themselves is an incredibly inconsistent process across different European countries and even within European countries. And that is where we're going back to saying, you know, member states need to be more readily using the provisions within the legislation to stand down the checks.
40:52They need to be ensuring adequate staffing and preparations and again we would encourage all of the member states to look at using the travel to europe app which enables some of the checks to be done before someone arrives in destination and would reduce and alleviate the delays that we're seeing luke thank you for your time this morning luke petherbridge there from abta the trade association for tour operators and travel agents in the uk thank you for your messages about whether you're involved in the electric advances for your household in recent years. Jas has been in touch saying we're with Octopus for our gas and electricity.
41:28Last year we had free electricity for a few hours a day for a few days. We took the chance to charge our battery for free. So Trevor had been in touch asking if he could maybe use this report that is in a few of the papers including the Times this morning that households might be offered free electricity to do their laundry on sunny weekends over the summer. as we potentially end up being swamped, as the Times puts it, with surplus solar energy. So Trevor asking, could he charge his battery? Because, well, it seems that JASA has been able to do that. Trevor wondering, I presumably then would be able to sell it back to my supply company at a peak time.
42:11We've definitely heard, Trevor, as we speak to energy bosses on this programme, that that can be a long-term aim, that everything is so interconnected like that. So if anybody's managed to pull that off, do let us know what that experience has been like. Steve's been into it saying electric solar, not yet viable for the affluent, no viable batteries yet. Heap bumps are said to be three times more efficient, but electricity costs four times than gas per kilowatt hour. So for now, a few obsessives with nothing else to organise in their lives We'll do washing at 3am. People do become obsessive with it, Steve.
42:48I tell you what, as busy as they are, we've had many people get in touch about how all of a sudden, whether it's a smart meter or a solar panel that comes into their lives, and it very much changes the way you think about it all. Jane Sydenham, Investment Director at Rathburns with us this morning, solar panel owner. Did you notice that, Jane? You mentioned 10 years you've had a solar panel now. Do you become, even though you might only be saving pence and pounds here or there, very conscious of when you're actually generating your own electricity. Oh, definitely. You know, my daughter got a real telling off for putting the washing machine on, you know, in the evening rather than during the daytime.
43:25So, yeah, totally obsessed. You're quite right. You need to get her subscribed to Wake Up To Money, Jane, on BBC Sounds and then she'll very much hear that message loud and clear from you every single time we speak to you. Others being in touch this morning. Jane, interested in your thoughts, this story in the Financial Times, the main story here that the former NATO chief, Lord Robertson, the headline goes, hits out at Starmer complacency. So the former NATO Secretary General was the author of the government's strategic defence review. So a very, very important voice on what the UK should do next with defence spending.
44:06and he says there's been a corrosive complacency towards defence, putting the country in peril while it is under attack. There's been a lot of talk about increased defence spending, but is it perhaps not materialising, Jane? Yeah, I mean, it takes time because these are big sort of investment projects that over a number of years, and so although the government is talking about increasing that spending, The problem is that there's been no focus on this in the previous decade. You know, it takes time for that all to filter through. And then, you know, today it looks as though we're quite vulnerable as a result.
44:46So I think there is a change. I think there is investment going on. But it really does take time and we feel quite vulnerable at the moment. 85058, your thoughts on defence spending as well. We're going to talk a little bit about artificial intelligence now. Thea Green is our boss on the show this morning, boss of the beauty brand Nails Inc founder of that company. Thea, artificial intelligence, where does that sit for you across the business at the moment? Well, I think we are all using various different AI on a daily basis. At Nails Inc, we're using it for design. We're using it for sort of, you know, quickly debriefing on large style documents.
45:34It's fairly useful on product legislation, but there's obviously risk around that because it obviously can still make some errors. But from a creative design point of view, we're using it all the time, which just means we've got increased capacity. So we have the same number of designers as we had this time last year, but we are definitely pumping out more volume from a creative perspective. And when you have those creative meetings or board meetings there, what do you make of this idea? So Lloyd's Banking Group has started using a specialist board bot, which is an AI agent that helps its board members prepare for meetings and make decisions as well.
46:10Are you starting to use, you know, almost any assistance yourself in the world of AI? I mean, I think it's fascinating, right, because obviously, you know, it can kind of debrief, you know, boards will have to, you know, read vast, you know, long documents and it can debrief that very quickly. You know, I think Lloyd's is also rebranding itself, you know, very much as a fintech company rather than a traditional bank, which I think is probably the crux of that story. It's one of their many AI measures and as they move themselves into a more fintech business. But yeah, I think the issue in board meetings is there can be unconscious bias.
46:44So maybe an AI bot is protecting against that. And it means someone doesn't have to directly challenge another member of the board or the CEO. But I think without us knowing, there is bias obviously in a boardroom and potentially AI can cut through that and obviously isn't biased. Well, let's bring in Pippa Begg, who's chief executive at Board Intelligence, which is the company that's developed this technology. Pippa, good morning. Morning. How are you doing? I'm well, thank you, Pippa. Just explain a bit then how this board bot works. For anybody who, small business, large business, working in a charity and governor of school, whatever it might be, having the concept of these board meetings, how would a bot work for them?
47:29Yeah, so really, really good question. It comes to the challenge that we've literally just heard, which is preparing for a board meeting actually takes quite a lot of time and effort. Your job is absolutely vast as a board director. You know, you're expected to be up to speed on strategy, performance, governance, what's happening inside the organisation, outside the organisation, that's financial results, people and culture, customer trends, it's vast innovation. And most of the time, so most of the time, board materials, like the information that the board director has served, is found slightly wanting because you can't, it's very hard to cover everything in a pack that's short enough to be read.
48:15And one of the things that we see, for example, is in financial services is those board briefing packs, the board packs become, you know, almost a thousand pages long in advance of the meeting. And still then I'd say they struggle to cover trends in the external operating environment and things like that well. So for us, this innovation has been all about how do we best support board directors to do their job really well, to augment their human capacity. So this is not, it is not about replacing them. It's about augmenting their human capacity to do their job well. So all board members know what it is they need to do, but all of them also feel like the quality of information that they're provided could be much better.
49:08And also their focus on what's happening outside their organisation and strategically could be much better and that's one of the things that we've trained this tool to do really well is there a bit of a risk pippa you the point of a board is to be really on top of the you know of the detail of what's going on in whatever organization it is and and the second there's a sort of bot that is supposedly keeping an eye on these things that actually you're removing one of the actual key purposes of the board is that it's down to those individuals to be on top of this stuff and not relying on software to just summarise things.
49:50Yes so you're absolutely right that that is an objection that can be put forward for this type of tool. Will it make board directors lazy? So I think part of this all comes back to how we designed this advisor to work really well. So it It is about supporting. Again, I mentioned it's about augmenting the humans, the humans capability. So all directors like part of their superpower is asking questions, being curious, trying to uncover information. This advisor basically enables them to superpower that curiosity skill, because if you would in the past, your curiosity, your ability to surface information was very limited to what was put in front of you.
50:38and then the amount of time you had to Google answers. Whereas we are going to now make it milliseconds to be able to essentially chat to this advisor to say, you know, tell me about our competitors' latest innovation. Is this live in the meeting as well? Is the idea that there's a sort of empty chair with a hologram sat there that we could potentially be bouncing off? Very, very good question. Not immediately, no. we see that the opportunity here, the work that needs to get done is much more what happens before you even get in the meeting room. So it's all about it being a preparation aid. And that's where the time gets sunk.
51:20Now, in the future, yes, we might say, let's invite this agent into the meeting to watch for the human bias that we heard about before. But I would actually also say that human bias comes in in the preparation stage as well. When our decision-making biases come to play as we start to read, form our judgments, form the questions that we want to ask. So as well as everything I've mentioned on the topics that this tool can support, it can also support eliminating our decision-making biases as we think and prepare. Interesting. Thea, what do you make of it? Fancy having one? I think it's really interesting both from the you know I think the main point which is debriefing totally agree with you know the amount of vast information and just really you know kind of upskilling people that are going into the board so that they can use that time to answer you know ask interest more you know more relevant questions one of the big challenges of board meetings is you're often talking about old news you know financial performance in the last quarter so I think anything like that where you're actually using your time more wisely because you've actually had AI really kind of debrief you in advance of the meeting means you can probably use the board meeting for more interesting questions for what's going on now in the business rather than what was going on over the last quarter or even the last year, which board meetings can be at risk of doing talking about old news.
52:45Jane, how would an investor feel about investing in companies now, the likes of Lloyd's, where AI is having that role somewhere along the line in the decision-making? I think it's really interesting and I think Thea makes a good point. It's really useful for looking back. I think where I think investors would want to be comforted is that the board is not using it for actually making decisions that need to be debated in the boardroom with some scrutiny and thinking about all those nuances and the forward facing complexities, which I don't think AI is still quite yet ready to address. address. I mean, Pippa, it's not that AI isn't without its own biases as well.
53:33Is that not a running concern that if many were using very similar technology, that you sort of lose any of that independence of thinking along the way? Yeah, it's a good question. I mean, any bias in AI all depends on how you train the tool. And we've spent a lot of time thinking about that training data. And I suppose because of the way that we've developed the tool, the tool is there to support all of the things that typically humans, the human mind doesn't do as well. So I mentioned decision making biases, but let me give you another scenario. We've got 20 seconds, so go for it. Go on. Okay.
54:13Financial sensitivity analysis is another one that the tool can do really well. But yeah, it's been designed purposefully to eliminate biases. And our view is it's going to be better than the human brain at doing that. Pippa, thank you. Very interesting stuff. I can see that being something that we talk about a little more. Pippa Begg from Board Intelligence. Big thanks to Thea, to Jane, to everybody who's been in touch as well, particularly about batteries. Should they or shouldn't they in the home? That's it from Wake Up To Money. Wake Up To Money from BBC Five Live. That's it from Wake Up To Money.
54:47You can download the podcast every Monday to Friday, so please make sure you subscribe. We'd also love it if you left us a review when you do. Get in touch. Keep the conversation going any time as well on social media. Use the hashtag WakeUpToMoney.
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