In short
Podcast Episode Notes: Billions - From Losing $1B to Running a $100M Per Year Business with Noah Kagan
Episode Overview In this episode of *Billions*, host Guillaume Moubeche interviews Noah Kagan, who shares his journey from a significant loss at Facebook to building AppSumo, a $100 million-a-year bootstrapped business without any VC funding. The discussion dives into the lessons learned from his experiences, the challenges of running a startup, and the evolving landscape of business in the AI era.
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Key Discussion Points
- The Trillion-Dollar Miss at Facebook
- Kagan recalls being fired from Facebook before it became hugely valuable.
- He reflects on the motivation that came from this loss, fueling his desire to prove himself.
- Leadership Lessons from Mark Zuckerberg
- Surrounding oneself with excellence is vital; Zuckerberg was advised by top industry figures like Peter Thiel and Marc Andreessen.
- Focus on clear vision: Zuckerberg was driven by the goal of connecting the world, not just profit.
- Growth over immediate monetization is a key takeaway; prioritize expanding the user base before squeezing profits.
- Lifetime Deal Dilemma
- Discusses the impact and sustainability of lifetime deals on software value.
- Kagan poses that while they attract customers, they can devalue the software long-term.
- Taking Action as an Entrepreneur
- Many aspiring entrepreneurs fail to act on their ideas due to fear or uncertainty.
- Kagan emphasizes the importance of taking risks and learning through action.
- Building Discipline
- Kagan shares strategies for cultivating discipline through small daily choices, reinforcing a mindset of commitment.
- The Uncertain Future of AppSumo
- AppSumo faces challenges in adapting to a rapidly changing landscape, particularly with the rise of AI.
- Kagan expresses concern for the long-term sustainability of their business model.
- Community Quality Crisis in the AI Era
- Discusses the complexity of maintaining a high-quality community of users and customers amid the influx of new tools.
- Emphasis on moderating community interactions to ensure engagement from serious users.
- Testing New Revenue Models
- Experimentation with different pricing structures to align better with customer and company needs.
- Exploring new deal formats that could provide more sustainable revenue.
- Hiring Secrets for Bootstrap Businesses
- Kagan’s approach to hiring has shifted towards promoting internal talent and homegrown employees.
- He suggests trial periods for potential hires to assess their fit before full commitments.
- Finding Contentment Beyond Financial Success
- Kagan reflects on the importance of personal fulfillment over merely chasing financial milestones.
- He emphasizes that true happiness stems from both professional success and personal well-being.
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Key Takeaways
- Surround Yourself with Excellence: Learn from those who have succeeded and foster a network of advisors.
- Focus on Growth: Prioritize expanding your user base before monetizing your product.
- Embrace Action: Fear of failure can paralyze potential entrepreneurs; take risks to learn and grow.
- Monitor Community Engagement: Create a high-quality user base through effective moderation and clear community standards.
- Balance Financial Success with Personal Contentment: True fulfillment goes beyond wealth; seek a balanced life that includes both professional and personal satisfaction.
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References
- AppSumo: [Website](https://appsumo.com)
- Noah Kagan on Social Media: [Twitter](https://twitter.com/noahkagan), [YouTube](https://www.youtube.com/user/noahkagan)
- Books Mentioned: *Million Dollar Weekend by Noah Kagan*
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This episode of *Billions* provides a deep dive into Noah Kagan's insights on entrepreneurship, the challenges of scaling a business, and the importance of personal fulfillment, making it a valuable listen for aspiring founders and seasoned entrepreneurs alike.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOThe Experience of Losing a Fortune
0:45 to 2:30
Noah discusses the emotional impact of losing potential wealth and how it motivated him.
“When you joined Facebook, I read that somewhere.”
Lessons from Early Days at Facebook
2:30 to 5:00
Insights from Noah's time at Facebook and the key leadership lessons he learned.
“You know, I lived like a billionaire, right?”
Building AppSumo and the Bootstrap Mentality
5:00 to 9:00
Noah shares strategies for building AppSumo with a focus on growth over immediate profit.
“So his vision was just gigantic and a lot of conviction on that.”
Monetization Strategies and Community Building
9:00 to 12:00
Discussion on balancing lifetime deals with sustainable business practices.
“least understand that there is some monetization available for you versus like waiting till the end of the road.”
The Role of Mentorship and Networking
12:00 to 14:00
Noah reflects on the importance of mentorship and connecting with industry leaders.
“both on a monthly basis but how exactly do you balance like helping new founders while also keeping it like sustainable in the long run for the business?”
Introduction to AppSumo Journey
14:00 to 14:29
Noah shares a bit about his background and the start of his entrepreneurial journey.
“I made like a little, my house to the listeners, it's not like I have some crazy mansion.”
Taking Risks in Business
14:30 to 15:38
Noah discusses the importance of taking risks and learning from failures in his career.
“And it was about, it was like 10 years of like trying and trying and some success and some failure.”
The Importance of Action
15:39 to 16:45
Noah emphasizes the need for immediate action in starting and growing a business.
“And so it took all those failures and successes and experience to get to AppSumo.”
Evaluating Founders' Commitment
16:46 to 18:08
He discusses how he assesses the seriousness of founders at AppSumo.
“And we didn't start the business doing lifetime deals.”
Sustaining Business Success
18:09 to 19:50
Noah talks about the necessity of perseverance in achieving business success.
“And then you just stick with those things.”
Show all 30 chapters
Finding Motivation and Discipline
19:51 to 21:45
Noah explores the links between discipline, motivation, and success in business.
“in a sense that it can break or, you know, like you can just lose it, it's only when you really believe that something is fragile that you actually like take a lot more care about it.”
Building Discipline Through Small Actions
21:46 to 24:40
He shares practical advice on developing discipline through small daily actions.
“how you can find like a dream or hate and anger, whatever it is to motivate these people to push them to be able to get the lifestyle they want.”
Lessons from AppSumo's Growth
24:41 to 26:49
Noah reflects on the growth of AppSumo and the changes in business strategy over time.
“I'm going to follow through, like it's more and more evidence that that's going to come true.”
Foundations of Business Growth
28:00 to 29:09
Learn about the importance of product-market fit and team dynamics.
“You know, just really focused on the basics.”
Navigating Leadership Changes
29:10 to 30:54
Discover insights on handling leadership transitions and team motivation.
“You know, you want to help them find a place they want to be.”
Challenges of the Lifetime Deal Model
30:55 to 32:14
Understand the evolving challenges of the lifetime deal business model.
“super early let's do a lifetime deal normally you're 20 bucks a month let's do a hundred dollars or five hundred dollars for life and we'll split it 50 50 and so that was working a lot better when there wasn't AI costs.”
Balancing Growth and Stability
32:15 to 33:54
Learn how to balance growth ambitions with maintaining core business stability.
“And I want to work on these projects where I think I can see a potential where it can get to beyond a hundred million dollars.”
Affiliate Strategies for Success
33:55 to 36:11
Explore effective affiliate strategies for growing SaaS businesses.
“products is still the most valuable thing.”
Managing Community Quality
36:12 to 37:52
Hear about strategies to maintain a high-quality community and manage customer behavior.
“because we do have a very effective affiliate program where people get on the AppSumo platform.”
Understanding Customer Needs
37:53 to 42:00
Gain insights on the importance of direct communication with customers to identify their needs.
“Our community at AppSumo, I think there's three types of audiences.”
Engaging with Customers: The Key to Business Success
42:00 to 44:00
Learn the importance of direct communication with customers for business growth.
“you know, where you feel like you really have an edge because it seems that you spend a lot of time with your customers trying to understand, you know, like what's something like really painful that you can solve.”
Adapting Business Models in a Changing World
44:00 to 46:00
Discover how businesses can pivot their models to stay relevant and profitable.
“deals which is 50 bucks forever can you do 50 off forever so it's a lifetime discount which is actually better aligned for everyone because you're generally going to pay your subscription if you use it.”
Leadership and Team Dynamics in Business
46:00 to 48:30
Understand the significance of effective leadership and team motivation.
“So if they cancel or if they churn, potentially the deal stops, which I think is great.”
Incentivizing Employees for Long-Term Success
48:30 to 51:10
Explore strategies for incentivizing employees to ensure their commitment and productivity.
“How do you have clarity and get, you know, do these things that people are excited to move forward with you?”
Hiring and Retaining the Right Talent
51:10 to 56:00
Learn effective methods for hiring and retaining skilled employees in a competitive market.
“And if it's not good for them to be there, then also help them leave.”
Hiring Insights from Noah Kagan
56:00 to 57:10
Learn effective strategies for hiring talent and building a team.
“It's very hard for you to try to out hire one of these like billion dollar overnight AI companies.”
Reflections on Time and Regrets
57:10 to 58:56
Explore the importance of balancing work and family time to avoid future regrets.
“I know we're almost like running out of time.”
Anxiety and Future Planning
58:56 to 1:00:36
Discover how to manage anxiety around business challenges and plan for the future.
“So I definitely, I try to think back on that.”
Lessons from Historical Companies
1:00:36 to 1:02:28
Understand the survival rate of companies and what that means for today's entrepreneurs.
“Ask chat GPT for a source also because I think it's right now it's making up a lot of stuff also.”
Pursuit of Contentment in Success
1:02:28 to 1:03:48
Learn about finding peace and contentment in life regardless of financial success.
“that the rich the nice houses and the fancy cars or private jets or whatever it is i think what people actually think is that like, oh, that's not for me.”
Transcript
Automatic transcript. May contain errors.0:00This is the most scared I've ever been of AppSumo, of our existence. It really gave me a lot of hate. With TidyCal, the same thing is instead of trying to squeeze at a million, why don't you try to squeeze at a hundred million? Like you can literally code businesses on your phone today. It's bonkers. He was very driven not on making money because he had a Yahoo offer for a billion. And imagine being 23 and turning down a billion. Today on Billions, I'm sitting down with Noah Kagan, the guy who got fired from Facebook before it was worth a trillion and turned that loss into the biggest comeback story in online business.
0:31He went from losing a fortune on paper to building Absumo, a$100 million a year bootstrap empire, all without raising a single dollar of VC money. Noah, thanks a lot for being here. Thanks, man. Good to be here. When you joined Facebook, I read that somewhere. That was a long time ago. It was in 2005. Your package, from what I read, was$60 ,000 and 0.1 % of the company. So like 20 ,000 shares. Today, these shares will be worth billions of dollars. Is that something you think a lot about or not at all? Not anymore. Now that you remind me of it, thanks. Sorry for killing the vibe. No, no, no, no.
1:17I think people tend to do well when they have some type of thing to prove. And that gave me a lot of motivation for decades. Nice. It really did. It really gave me a lot of hate and drive and an opportunity to want to prove myself on my own terms, on my own way. And so, yeah, when I joined, I got 0.1 % of the company. And it seemed just obvious to me that they would get to where they are. And it was an amazing learning experience. and it took a lot of time to kind of get over all the money I lost. But I also recognized, I guess, the way I internalized it or rationalized it was like, I didn't earn it.
1:59You know, like, yeah, it would have been nice to get a few billion. But I think at the same time, it made me want to feel like I have to go create that money myself. And I just took the last year off in paternity leave for my daughter. And it was pretty boring. And so my point is, and it was actually really fun. I'm back at work, which we'll get to later in the story. But my point here is that if I was a billionaire, uh, liquid, you know, what would I be doing? Right. Would I take the year off? Would I still be working? You know, I lived like a billionaire, right? So I think when people hear billions or they hear these stories, I think most of the billions are probably unhappy, right?
2:39Like to get to that level. A lot of times it's a lot of, uh, sacrifices that are probably not worth it. And you can live like a billionaire, which is private cars, some private jets if you want, and so forth. And I just kind of enjoy the lifestyle that I have, which is back at work, being with my daughter in the morning, daughter in the evening, working during the day. And I don't think you need to be a billionaire to get there. So I'm kind of grateful back at work and not living the billionaire year off lifestyle. And you mentioned, you know, that you joined like really early and from the beginning you knew it was going to be like the company it is today.
3:15I think you were employee like number like 25 or 30 or something like this. Is there any like leadership lessons or stuff you learned that kind of helped you like build the business you build today? Yeah. Yeah, it was surprising a lot. I mean, Mike, Mark was, you know, surrounded by a lot of excellence. You know, he was getting advice from Peter Thiel. He was getting advice from Mark Andreessen, from the Excel partners, from Sean Parker. You know, the people around him have all gone on. Dustin Moskovitz went on to do Asana. Noah Kagan went on to do Apsumo. Saleo, who's a designer. Aaron, like the, you know, just really amazing people.
3:56So part one is he did a good job putting himself in a place to get advice from the best. So I thought that was first off, I didn't really recognize it at the time, but it was like, oh, wow, he is surrounded by excellence. Secondly, he was very clear on what he wanted to do. He was very driven not on making money because he had a Yahoo offer for a billion. And imagine being 23 and turning down a billion. I remember I was there and he's like, yeah, just turn down a billion dollars. I was like, I'll take it if you don't want it. Um, and so I was impressed that he wasn't just about the money. He was very clear that I want to connect the entire world.
4:35And it was just such a strong vision with conviction that I, that was really powerful to, that I've taken into AppSumo, which is, you know, to the first part, I try to sit around myself with a lot of great advisors. Part two is, you know, what's the opportunity? What's the future that you're, that you're excited about? Like, let's take AppSumo. Like, wow, there's a lot more software with AI being created. Like, how are people going to get distributed in the future? Can we help be the place that all software deals get distributed? So his vision was just gigantic and a lot of conviction on that.
5:04And then I'd say the third thing that he was very good on was focus. And I think I came from more of a, even at that time, I was only 22, had a very, very clear bootstrapper mentality. That was always my angle. And I was like, let's make money, let's make money. And I remember going to Mark numerous times, even though we were VC funded, I was like, we gotta we gotta make profit man come on let's go like sell tickets or i thought like here's an example we have a product at app soon called tidy cow and you can get paid you can get paid to have meetings with people so you you create your page and people want to meet you they pay and i think right now it's doing like a million dollars a month in gmv in processing and so what i learned from mark was a lot of people like a million dollars a month like what's your cut it's like zero he's like okay well take two percent you know and i think that's the common approach especially if you're bootstrapped because you want to make a business.
5:55And I remember Mark's, what I appreciate about Mark was his focus was like, no, I want to grow. And once I get to that level of growth, then I'm going to, I'm not going to squeeze. He called it, he's going to create a toll booth. And I, with TidyCal, the same thing is instead of trying to squeeze at a million, why don't you try to squeeze at a hundred million or a billion? And I just appreciated his focus of like, no, we're going to focus on growth and later monetization. And it was very singular, you know, it was singular at that time when I was there. And I think for sometime afterwards, it was a singular focus on the amount of people on the site or weekly active users.
6:28And so within our business at AppSumo, historically, it's been net revenue. So like, what's our net revenue target for the year? I think there are some problems with only having one goal, but we have found just focusing on whatever the one thing that you're aiming for to be more effective in getting there. And do you feel like from the beginning, do you feel it was obvious at Facebook that they would start monetization at a very specific point in time? Because following on your point, you know, you can start on TideyCal, you could start a monetization at 100 million or at a billion or at 10 billion.
7:01But how do you decide, you know, what number is the right one? In some games, there's network effects. So if you try to squeeze too early, you lose the growth opportunity because you're focused on that. And some things are zero sum. Or like if you get all the people like Airbnb, then you could charge fees everywhere. But if you try to charge fees too early, then you don't get all the network or you don't get all the usage. You're going to limit your potential and potentially someone's going to take you out. And so to what Mark did was that we had, it used to be called Facebook flyers for some of the old school people there that are listening.
7:36And it got changed to Facebook advertising, which I helped build. And it was there to be clear. We did have ads and it was making money, but it wasn't the focus. It was never like, Hey, we have revenue targets. It was never there. Uh, it was never the thing. And so the point being is that what I've taken with AppSumo is like, how do you test something to validate it? So I think if he tried to grow to a billion and had zero monetization idea, I think that would have been a bad approach, but I think he understood in a deeper way, in a broader context than I did that, Hey, like I wanted to sell tickets in the Facebook events or groups and sell memberships and groups and things like that.
8:12and his I think he understood that there was revenue potential from the advertising and if we had the world connected given that he already has some data insight that ads can work like at the larger scale it's just going to multiply its impact but over focusing like myspace did on the monetization uh you know stymied its growth and so I do think especially if you're VC funded it is easier to focus just on growth but I would for all businesses validate in some way where you know I can't tell you how many products I've built uh Guillaume where I've built them, didn't really validate there's monetization and then try to go find customers.
8:45And it was just impossible. And I was, I begged people, I'm like, please, please, please use it. And I'm like, dude, I'm like, it's my brother. He won't even use it. And so, um, I think again, the clarification here, just to be very specific is focus on one thing. If it's not monetization now, I think I would at least understand that there is some monetization available for you versus like waiting till the end of the road. Yeah. Makes sense. And you mentioned, you know, like, uh, and I think you've done it like really well surrounding yourself with really smart people. I think the team at AppSumo is great.
9:15And I think we'll get back to that topic also a bit later. But you mentioned about like, you mentioned mentors and the fact that Mark, you know, had like those really good mentors from either VC funds or entrepreneurs like Peter Thiel, etc. On your side, because you were working with all these early employees at Facebook, can you still like connect with them, exchange with them? Or is it like totally like something different now? I messaged one of them about a month ago. It's named Saleo. He's like one of the best designers I've ever seen. And he replied to me. But I don't keep in touch with a lot of them.
9:53You know, I think about it from time to time. Like we do layoffs at AppSumo or let people go. And I remember getting let go. And I remember how much I thought about it. And then I realized now that as I run my own company, the company moves on. Everyone just thinks about themselves. Yeah. And all those people that were there were like, oh yeah, Noah, yeah, he was a little wild. And yeah, I remember that guy. And I'm sure Mark knows who I am. I worked for him. But they're not thinking about me the way I thought about them afterwards and how much it changed my life and my trajectory. And so the advisors or mentors I've gotten since then, it's been more directed.
10:31It's been more problem focused. So like I'm struggling with marketing, uh, economics. Like, so we went and hired this guy named Moody, who was the CMO of Zapier and paid him like a thousand bucks an hour to work with us. And then it was like, okay, what are other specific areas? Like we had some people stuff. Like we, we grew pretty quickly to a hundred plus people. And so we hired the chief people officer of Duolingo, this lady named Christine, who's amazing. And so try to have access to the people that have done the things that can answer specific problems based on where you're at in business.
11:05And you don't have to go to the thousand dollar an hour people. There's people at ten dollars an hour or there's a lot more people available that can answer the question than you realize. And getting just one mentor is probably unrealistic unless it's like your dad or mom. It's just it's hard to get people to care, man. Everyone's selfish. And that's not a bad thing, but to get people to take an interest in genuine interest is tough. Yeah, makes sense. And when you launched AppSumo, so I think we touched base on this earlier. Obviously, like you were saying, there's a lot more tools being created, especially with AI.
11:41AppSumo can become the distribution for these tools. you started like with lifetime deals and there's also like the thing with lifetime deals that sometimes you know where people feel that it's kind of like devalues like software because the software are usually like both on a monthly basis but how exactly do you balance like helping new founders while also keeping it like sustainable in the long run for the business? Yeah, we jumped right to it. Guillaume. I mean, how was it for you? How was being on AppSumo? What made you want to be on AppSumo initially? I think it was 2018? 2017? 2018. We were just getting started.
12:25I think I received a message back then from Jeff. And, you know, I was looking at your content, at the audience, and I was like, for us, it was just an amazing way to have a huge amount of people give feedback on the product to make enough money because we were bootstrapped. So a bit of money to kind of get started and really create a community to help us grow. And my experience and every time someone asks me about AppSumo, it's been amazing, to be entirely honest. I mean, I'm not paid to say that. I know, I gotta get you there. No, but seriously, the way the team worked with me, you invited me to Austin.
13:11you invited me actually to your house and you remember that you were not there when I arrived and they were like I came later though, I came later yeah you came later but I always remember there was like a piece of paper you know on the you have to put yourself in my shoes like I'm a French guy in Texas where I believe that everyone has guns and they can shoot at you if you enter like the backyard and I see like a piece of paper on the door that says, feel free to enter. There is actually, you have headphones on the left side that you can use. And then I take the headphones and basically it's you speaking to give a tour of the house.
13:57And I really enjoyed it. Thanks. That was fun. Yeah, that was fun. I made like a little, my house to the listeners, it's not like I have some crazy mansion. It's a good size, nice house. It's a nice house. But I just thought it'd be fun to have like a little audio tour for when people come over if they want to just like learn about the rooms in the house. We do all have guns. That is that's that's a whole separate story. I think for, you know, your audience, I'm guessing either wants to be billionaires or wants to be multimillionaires or whatever that is. I think what's interesting, even just before we get into the AppSumo story, because there's a jump, it's like fired Facebook.
14:32OK, now you have a company. um i i kind of think of it like i was lost in the woods you know just trying to find my way right which i think is for a lot of people it's like how do i use lem list to to try to get more customers or how do i use apsemo to grow my software business or use some type of platform youtube maybe you know twitter whatever that is to grow your businesses and so i just tried a lot of things and i i think i had a lot of anxiety and a lot of frustration a lot of jealousy from maps from Facebook days. And it was about, it was like 10 years of like trying and trying and some success and some failure.
15:08And, but everything kind of kept leading me to a point. And what I, I encourage more people to do is like, especially if you don't have kids, if you don't have like a wife or a husband, like take way more risk. Cause there was no risk then, right? Like I didn't really have anything to lose. And so it was a lot easier to just be like, I don't, I can just try whatever stuff. And now that there's a family and there's less time and there's a lifestyle, I'm noticing it's different. And in that period, it was awesome. It was hard, but awesome at the same time because I tried so many things. And, you know, literally it's the Steve Jobs quote, like only when I turned 30, did I realize I could say like, oh, wow, all of these steps in my career from Facebook to I got fired at mint.com and I didn't make millions to doing conference businesses, to doing Facebook games, to doing payments for Facebook games, to doing consulting to doing all these things to eventually get to the problem I was excited about, which is promoting software, promoting things.
16:04And so it took all those failures and successes and experience to get to AppSumo. So the biggest thing for people is just take action today, right? Right now, right? Like listen to the show and do the thing on your phone. Like you can literally code businesses on your phone today. It's bonkers. Like I had my friend next to me who's just coding things on his phone that went live and i was like what a an insane world versus when i started building web businesses like i had a literally physical server in fremont california to host my website you know like that was some old school stuff that now people don't know what that means i didn't even know what the new stuff is now what do you feel is uh i'm curious to know like because i'm seeing a lot of people willing to start companies and not actually taking action so I'm curious to hear your thought like do you feel like there is a certain characteristic or a certain like character of people who actually take action or do you feel it's something that you must learn and eventually start doing it because I see a lot of people with great ideas but they never you know want to start they never want to take risk so where do you feel like that come from you know we we promote products at AppSumo and one of the things that I spend sadly, I spent a lot of time seeing if the founders are serious.
17:22And we didn't start the business doing lifetime deals. We started, I started the business with Imgur for one year free, one year at a discount. And then I did bundles and that's a whole nother story. But today when I'm promoting a founder on AppSumo, I really have to be like, is this person serious about a business? And what does that mean? It means that they're not quitting when it's just a little hard. That's really what it means. And what I observe is that some people right now, what's amazing versus literally even five years ago is that five years ago, like yourself, you had to be serious to have the website, the online business.
18:00You couldn't just vibe code Lemmless. You had to code it or find a coder. You had to design. Then you had to do all this stuff to get it just to the website. And now that's the opposite. You can have that in a minute. I literally made like a tidy cow clone in a minute and so what happens then is that if you can do it so quickly which is amazing I mean there's more cool tools out there there's more stuff but who's going to actually stay with it who's going to sustain and I think to your question about the people today is it's just as long as you take it seriously and you're trying it doesn't matter if you fail as long as you keep trying and try and try you'll eventually get to someone that works Like that's why even my book, like my whole book is just about you got to start and you got to ask.
18:43And then you just stick with those things. You keep going, keep going, keep going eventually. And most people are either playing around like it's just a game, which is like, all right, well, you're not serious. It's just a hobby. Or they never start, right? Like they just kind of dabble. Like put a little bit and like, okay, it's like, no, it took me so long to eventually find something that worked. And then once it works, like it's like finding a wife. Like, are you married, Guillaume? I'm not married, but in a relationship. in a relationship. It's the same thing as a relationship. I thought once you find a wife, you don't have to do anything anymore.
19:13You can get fat. You can be mean. It's like, no, I have to do even more now. And I think that parallel is very true for business, which is it takes time to find the right business for you. It takes time to find the right wife. And once you find it, it then takes time to kind of keep developing and improving it. And it's available for everyone to do. And they just have to take themselves seriously and give themselves a little bit more confidence and belief that they can do it because they can. I think it's nice that you have that view on relationship and business that is like very close, you know, because I think like very few people understand that when something is actually fragile, in a sense that it can break or, you know, like you can just lose it, it's only when you really believe that something is fragile that you actually like take a lot more care about it.
20:03You know, in the same way you have like a vase from, I don't know, your great-grandmother, and that could break at any time. Just because you know it can break, you actually do all these things to make it work. And I think it's very similar when you have a business that works or a relationship that works. You want to keep it and you want to continue because you've struggled so much for so many years that you know how precious it is. And I think it's pretty valuable, yeah. Yeah, I was thinking about, do you know what fantasy football is? Yeah. So there's fantasy football for soccer in America or whatever.
20:35I've played fantasy football, which is an NFL game in American football. And I literally, you know, I'm up at 7 a.m. looking at the players and reading analysis and watching YouTube videos. And then like on Sundays, my wife, when the games were playing, a lot of the NFL games were playing. She's like, did you lose in fantasy today? Is that why you're mad? Is that why you're mean to me? I'm like, yeah, I'm like, and I'm trying to grasp and understand it. And to be clear to the people out there, I don't think there's like a special person. I think Mark Zuckerberg, who I've worked for, and Bill Gates, who I've met and worked for, Steve Jobs, who I met briefly, didn't work for, they're special.
21:16But the reality is, is everyone else out there is special in some way and can succeed. I believe that. And what I talk about fantasy football is that I just take it seriously. And when I lose, it's because I just care. and if people can just take that into their businesses versus like, hey, I launched a VibeCode thing, I complained on Reddit with one post and nothing happened, like that's not, you don't care. You don't have the pain that you want something enough. You don't have the hatred or the drive or the motivation and so I would try to figure out how you can get that, how you can find like a dream or hate and anger, whatever it is to motivate these people to push them to be able to get the lifestyle they want.
21:59How much do you think it correlates with discipline, the seriousness of getting started? I think what I would say for myself is two pieces of advice. One, I have a very annoying mother.
22:17I have this super annoying Jewish mother that is just so annoying about things. And I say it in a productive way. And her persistence, I think, rubs off on me. like she's always bugging me and my wife about things and i love my own she's not gonna listen to this podcast so i can talk as much honest about her and i tell her this but she's just so she'll never stop ever and i think that that genetically there's something in me about that that's part one which if you don't have a jewish mother go find an annoying friend that just will never never quit on you find it find someone will never quit on you like i do have friends that are always being like like i had a friend today i was on it he was voicemail he's like dude i'm talking about things going on i assume on the problems we're having he's like i know you're going to solve it.
22:56I was like, are you sure? I don't think I can. He's like, I know it. I was like, wow, get friends like that. Find people around you that, that, that think you can do it. And then in terms of discipline, I'll give you advice and I'll give you action. So the advice is I tell myself, I tell myself I have like unusually high discipline. Like I just tell myself that, like I say, wow, you have such a high tolerance for pain. You can suffer. You, you can out discipline anyone. So it's not even that that's true. For some reason, my script has been written that my discipline is insane. And now the question is, if other people want discipline, which I think is a pretty usable thing, right?
23:39Like there's no discipline needed to eat ice cream, right? You don't have to have a discipline. You're like, okay. And so what I do is I practice discipline every single day in small things. So here's one, here's ways that people can build up their discipline, power and ability. It's a skill. And so if you see something on the ground in your house, pick it up. If you see a dish in the sink and you're about to go to bed, what's the story you want to tell yourself? And I tell myself I have high discipline and I take care of these things. And if you do that with some kind of silly things over and over, like I literally, before the show, I was putting away my shoes in my, that my daughter took out and she took out my heart rate monitor, I put that away.
24:24I think those are not, I think I know those are small little confidence builders that are reinforcing my narrative that I've high discipline. And so then it leads to high discipline around when I say I'm going to be on time for the show, I come here at 11. When I say I'm going to deliver something at work, when I say to someone, I'm going to follow through, like it's more and more evidence that that's going to come true. Nice. So it's for you, it's like how you do one thing is how you do everything pretty much. Yeah, sometimes. Most of the time. You know, I met Peter Thiel. I had dinner with him and he's fat, you know.
24:59And then there's like Reid Hoffman, who's really, really fat. And I don't mean that derogatively, but I think there's an assumption from people who are not where they want to be. I don't know if it's envy. I wouldn't say it's envy, but they assume that some of these people to be Elon Musk and, you know, to be at these levels that you have to like discipline on your things and all that stuff. and it's like, Peter Thiel was talking about how he can't stop eating cake. And so it's like, you could still have a lot of success without discipline too. I think that that's fairly the unsexy thing to say.
25:31I think discipline has helped me, but there's also times where like, yeah, I want to, I'm not really, desserts, I have good discipline, but like sometimes I drink and I'm like, no, I'm gonna get drunk, you know, and I'm gonna drink more. But there's also times like two days ago, I really wanted this cookie. and I said just wait for tomorrow and then you can have the cookie and then you know what the next day that yesterday I had the cookie and I was like I'm so proud of you I'm so I look it's silly you're laughing you're like talking about a cookie it was a snickerdoodle by the way it was delicious nice uh I have a delightful cookie so for me it's uh sugar is uh yeah oh really sugar yeah yeah I love it oh man and so you know it's a silly example but you know for me that works.
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26:12That's the way that I've been able to take pride in following through the things I say I'm going to do and build my confidence in that. That's nice. And when you know, like, because you started talking about the early days of AppSumo, of iterating until you kind of find like, improve the business model. I think you grew AppSumo to around like two or three million a year, maybe four million a year before you you kind of like uh step down from uh the zero zero like what was the reasoning behind it and why did you decide to to come back after uh after a few years yeah it's been it's been an adventure so appsumo is over 15 years old when we got to around four or five million i ran i was running the business for about four or five years and at that point i was a little frustrated of personally just doing deals i was like okay we go we find a deal we prone to deal like it just wasn't and this is the tough part you know i think there's times where people like persevere through it but by the way if you don't persevere for it find someone who will you know like you found charles to run them less like it's not that you're not persevering but find someone who's hungry that's qualified to to do it at that time and so at that time my belief was and it's still to this day like absolutely most problem is that we're still having to go find the next deal all the time whereas like airbnb but the inventory is always there on the marketplace.
27:33And so I went to Aemon or we went to Anton and then we had a big application and ultimately Aemon, we just said like, make a hundred thousand dollars a month and keep the business afloat and just do that for two years with training and stuff. And then I went off to build monthly 1K, which is a course. And then we went off to build a sumo.com. And so it was an interesting experience. Aemon, which we kind of left him for dead. Honestly, we left that business for dead. You know, just really focused on the basics. I think that's, you know, my superpower is like this product market fit, rapid iteration, zero to one.
28:08And Eamon was really good at doubling down, slow and steady, compounding. And so he like improved the marketing, improved the affiliate, improved the sales team, improved the deal type. Actually, Eamon and his team, Jeff and Ullman, they invented the lifetime deal. Like I didn't start with lifetime deal. um i think they saw that as a potential they tested it and then that's part of our values test and invest and so they they launched the lifetime deal it crushed and that's how everything eventually over probably seven eight years then now became lifetime deals um amen quit in 2020 i was on i was biking across america and then he calls me when i was on my bike and he's like hey i'm quitting i was like can you just wait till i finish my bike ride he said sure and then i called one of my, two of my advisors and my advisor was like, you need to, if he wants to quit, it's like you have someone at a sleep at the, at the steering wheel.
29:02They don't want to be there. I think that's true for people at your company. Like someone quit at Abasumo last week. Was it Monday or last week or Friday? And it's like, well, they don't want to be there. Great. You know, you want to help them find a place they want to be. And that opens a spot for someone who wants to be there. And so I flew back in 2020 and it was, it was been a rocky four years, four or five years since then. Eamon's still an advisor and then I took a paternity leave in 2024. I took another year off and we've had a lot of problems again in AppSumo. And so I came back in September to work through things.
29:35What's like, I feel right now you have like this, the Airbnb example, I think you really like it with the marketplace and the fact that there is availability and demand that's still there and you don't have to chase deals. Is that like how you're thinking about the business right now and what's like uh keeping you up at night you know taking a step back you said the title of your show is billions which is i mean i guess today's economy you have to say trillions you know that's your next show in a few years small yeah i'm thinking too small sorry yeah yeah you know i know i going back to where we started the conversation mark thought gigantic and there's something there where it really is and i hear people say this shit i don't believe it but now I believe it.
30:19It's that it's the same amount of work either way. So at least work on the thing with the bigger opportunity that really, it's a cliche thing, but it really is true. And, you know, with AppSumo, what we, what the bet that I identified early on was that software was going to get big and it did. So, you know, I bet on the right thing and that worked out. Um, the, the thing that keeps me up at night, I was literally up to 1am is more that the, the model that we evolved to isn't as aligned for everything. everyone today right so this lifetime deal model that we do which is for people i don't know we go and find a product like lemless which is an early when they're early stage and we say hey you're super early let's do a lifetime deal normally you're 20 bucks a month let's do a hundred dollars or five hundred dollars for life and we'll split it 50 50 and so that was working a lot better when there wasn't AI costs.
31:12Yeah. And that AI costs really only came out three years ago. And the AI stuff has done two parts, which is one, you can't know your costs for the next forever in life. But when you have like a email outreach tool that doesn't cost anything to run, you're like, sure for life. So that's one part that we don't, we have, that's a huge problem. And then the second problem is a company like yours even, which is you have these customers and it was nice to get the money. It was nice to get the feedback. It was nice to get the exposure. You know, a lot of people have a lot of amazing experience on AppSumo, but five, 10 years later, you have these customers that maybe aren't paying you anymore, but are still using the product and you develop the product more.
31:53So you as a partners, even you guys, you're not as incentivized to give them all the new features you're not and so of course you know every business has competition right ideally you want a monopoly right i like what peter teal says you want a monopoly like you want to be a utility company or like airbnb or you know stripe a little bit um and so then you have no competition but there's there's always competition and there's always you know generally you have to evolve and so that's what we're working through today and it's stressful as hell and it's thinking about you know we have this business and it's good but like it's not just a girl i don't want to grow for growth sake.
32:29I want to help partners win. I want to help the customers win. I want to help our business win. And I want to work on these projects where I think I can see a potential where it can get to beyond a hundred million dollars. Uh, the, the money doesn't actually really motivate me as much. Like now that once you get to some amount of money you have that you can live your lifestyle, it's like, okay, I make a little more, a little less. I'm not as excited. Like I want to do work that I'm proud of that. I'm like, wow, that was like, we put Hostinger, Emergent, and Pika. And it was like awesome. It was a lot of work.
33:03And I was like, I'm so proud of that. And I think with AppSoup, I am, I'm really proud of it. It was a great bundle. It sold well. And what I'm working towards and what's keeping me up a lot at night and working through with partners, and I was on the call with two customers today, is how are we, you know, I don't want to blow up what's working because it's been working for a decade, but also is this going to work for the next decade and how do we transition productively? right like think about google like google you know they still have search that's still like i don't know what percent of the business still a majority but they also have these other bets that have like gmail and waymo that have gone on to be pretty significant for them and so it's just trying to balance that with all companies right like all companies have a core business that that works and so do you keep evolving that is there unlimited evolution there or is it you know totally new areas i think our core business is still the answer which is gdm like distributing products is still the most valuable thing.
33:56Your company, number one thing is, all right, we want to grow. So how do we help more of these companies continually grow? And that's what we're solving. And something I was thinking, you know, when you reach out to me like a few days ago or last week, like to discuss potential partnership, et cetera, I was curious because I think like one of your strengths really at AppSumo is the affiliation parts where you actually have like a lot of partners that can help with affiliation and i think for sas companies it's always like a tricky you know like to set up real affiliate program i know for us it took us like quite some time you know to get the partner etc and i feel like for your business you have basically like in in a similar way as yc way combinator get like a lot of like startups eventually you know they only invest in the best and from the best that's how they get like such a high return you know down the line versus like other VC funds or whatever on your end I feel it's it's pretty similar like you have you make a lot of bets on company you always believe you know that they're going to be successful and that's what you try to help them do however you know only a few will succeed you know it's a human law of nature like I don't know how we want to call it like Darwinism or whatever, but eventually, like for Zeus 1, don't you feel like that you could leverage what made AppSumo the success it is to find ways, you know, to partner at like a larger scale and on a different scale, actually?
35:31Yeah, I mean, I reached out to you guys about that. I think what companies have to understand is where can you win? So for instance, like a lot of companies, let's say you guys, you have an affiliate program and you use probably PartnerStack or Rewardful or, you know, Tolt or one of these guys. It's really interesting to, you can, you know, especially if you're starting a business or running a business, you can be discouraged from everything. It's very easy to get discouraged. What do I mean by that? We go, I have been exploring, like, how do we help, you know, we launch companies. How do we help them launch better?
36:03And then once they launch, like you guys, years down the road, like, how can we continually help you grow? And so I've been going to companies and asking them about their affiliate program because we do have a very effective affiliate program where people get on the AppSumo platform. We have thousands of people that make videos and tweets and emails and consultants. And I go to people about their affiliate program. And the interesting thing is that it's never more than 10 % or 15 % of their revenue. And they're never excited or angry about it. They're always pretty neutral. And I will tell you, I have found it insanely hard to sell neutral.
36:39Okay. It's really hard to sell neutral. and so you want to find something that people are pissed about or like can't wait to give you that money and so we're testing you know we're testing uh some affiliate options for people we're testing different uh deal formats we're testing building some of our own products to help partners like yourselves grow further but before we start building a bunch of stuff that no one wants in a day where it's you can build anything now everyone can it's finding the things that people actually really need help with. And so coming back backwards, it's like, what's the problem?
37:15And the problem is people still want distribution. So it's working through, okay, well, what's the best way we can help the people we want to help? I think distribution is definitely like the place you're going to want to look at because especially with AI, as you mentioned, so many more like tools coming up and I think it's going to be key. Over the years, like, do you feel like the quality of your community or newsletter or subscribers? How do you maintain like a high quality? How do you maintain like your channels? Like what are kind of the tips you could share around that? It's interesting.
37:54Our community at AppSumo, I think there's three types of audiences. There's one audience, which is a lot of them, which is serious agencies, marketers, entrepreneurs, like very serious. Like they have businesses, they run, like I got off a call with a guy named Sean. He runs a design agency in Florida. He comes to get tools so he doesn't have to pay full price. And that's a lot of them. And then we have another category of people who are kind of playing around, like buy it and play around with it, which is, you know, that happens. You know, we call them entrepreneurs in the past. And then we also have this third category of like collectors.
38:31So they, it's kind of like a trading card. It's like a baseball card and they call it investment. So they buy a deal with the hope that the company does really well. And then they have this tool that they were able to get as a bet early on. And there's an interesting number of them. And so candidly, it's been a challenge to manage these because we have people who are requesting the most that are never even using the products. Like they'll be like, I want this and I'm going to rate it so badly. and whereas like I built AppSumo with the intent of finding a product that someone made that I really want to tell people about and give it to people at a special price for people that are going to use it or you know maybe potentially use it a little later and so it's been a struggle it's definitely in December where we're at like one of the key things I'm working on and so what have we done about it basically there's kind of two pieces that we've done one is moderation.
39:28So what are the standards that, you know, what are the standards that you want to encourage in your community and in your, in your business? And so we have community guidelines, and then we basically wrote bots to enforce our community guidelines. Okay. And so that's, it's been really effective actually, because it's like, here's our guidelines. And now the AI bot can actually, it's just a custom bot we built, can enforce it. And that's why you see on like Twitter and certain places, like people use their real names now. There's a non too, But like every company should say, what's the guidelines you want?
39:58And also when people are using our products, like you are leaving comments, you can see more about them. Right. How many reviews have they left? How long have they been buying this stuff? So it gives status. Yeah. In the community. And on the other side of that, what I'm spending time on in terms of the community and the channel is like, who do I want buying the products? And what's the accepted behavior and how do we objectively measure that? And so we're looking at data to understand what's acceptable refund rates. Like we have people that refund 88 % of products, 90 % of products. And we're doing an analysis about what's appropriate of that.
40:34Right. And ultimately it's like, yeah, there's revenue there, but what kind of behavior and customer are you really getting in your company? And so we have a goal of a certain refund rate we're targeting. I think it's around 28%, which is, I think, pretty high. It's good because people want to try the products, but also maybe they're just trying and buying everything. They're never serious. and so we're doing analysis then more objectively here to drive like okay these are the kind of categories of everyone now calls them icps everyone loves this icp you know ideal customer profile whatever i call a marketing agency matt i like real people i don't like acronyms and so who is that person and what what's their behavior and either you fit the customer we can serve really well and you're within that category and if you're not like maybe i assume is not the place for you to be buying things.
41:22And so it's kind of, it's rewarding and encouraging this behavior and setting parameters. I don't want to share all of them so otherwise they'll get abused. And then the people outside of those parameters, letting them know this is not the place for them anymore. And so we have to be willing to give up short-term revenue for a better long-term business. And right now, it feels like you are kind of at, I'm not going to say like a crossroad because obviously you have like a business, you know, that's very like successful. But at the same time, you know, like you're also looking for what's coming next, is there like anything that you're particularly excited about like for the coming months or like years or projects, you know, where you feel like you really have an edge because it seems that you spend a lot of time with your customers trying to understand, you know, like what's something like really painful that you can solve.
42:09I think for any business out there, if you are not texting your customers or Snapchatting or WhatsAppping your customers, you're losing. I text customers and partners almost every single day. I'm like, hey, we're working on this idea. What do you think? Hey, did you like this thing? Hey, tell me if you see anything ever. Every single day. And it's awesome. It's a cheat code. Like I just spent this morning talking to customers. Like they'll tell me what they want. Doesn't mean I'm going to just do everything they say. But, you know, I think some people, especially if you're in an internet business, you're so, it's so easy to abstract yourself and you want to abstract.
42:41The whole goal of an internet business is never to talk to anyone. But the, you know, that's really the goal, right? It's the goal. Don't do any work, get rich. That's what everyone, I think, is aiming for. I don't know if that's fully possible, but I think the rewarding one is actually talking to the person, seeing how you're benefiting them, and then improving things with a specific customer in mind. And so the things that I'm... Yeah, I'll be honest. I think AppSumo's at a very fragile point. I'd say Lendless, you have AR and these things, so it's a little better business model from that perspective.
43:15But the way AI is making things easy to create, the way things are moving so quickly, I think a lot of people just don't know. And so in a world of uncertainty, how do you create stability? And so for us, it's understanding like, what's the real problem that everyone's having, which is distribution. So that problem is still there for you, for Tabby, which is a finance tool we're promoting today, for Vercel, they're running ads, Bolt, we have a deal with Bolt in one of our bundles. And so what I'm excited about is that if distribution is still like the biggest problem, whether you're an indie hacker or you're VC funded, how can we help you in this really kind of fast changing world so i think with our core business of software via app sumo we're we're aggressively testing just new deal types so instead of lifetime deals which is 50 bucks forever can you do 50 off forever so it's a lifetime discount which is actually better aligned for everyone because you're generally going to pay your subscription if you use it.
44:13The companies want recurring revenue because they have recurring costs. And then for us, we get a better stable business model providing that distribution. So that's one we're testing out. And we're testing out other things there to help in this new environment. Like, can we sell credits? Everyone's got credits now and tokens. Can you sell those at a discount? All right, so that I'm at a special price and sell them ongoing for people. And so we're aggressively testing that to find out what will really have product market fit. Because I think sometimes people just, oh yeah, I know. like I had success.
44:43I'll just do it and it'll work. It's like, that's not, it's never been that way. And then our other bet that I'm excited about, which is kind of like a moonshot bet is we have this product. I told you tidy cow, that's doing about a million dollars a month in, in GMV and processing for helping people run their businesses. And so can we 10 X that next year if we actually focused on it? Cause right now we build a bunch of our different products, but what if we just took one and really try to help people grow their own businesses like that? That's the ultimate thing in a business. If you can make your business how people grow their businesses, like you have a very valuable asset.
45:15And so those are the kind of two high level bets. The main focus is AppSumo. And then there's a, you know, moonshot team called The Originals that's trying some of our more crazy bets. What I found also interesting when you were mentioning the 50 % of like lifetime is that it also like matches the kind of customer you want to work with. Because you were saying that you have these three kind of people, including the one who kind of see deals as baseball cards. They really want to collect them and they're going to ask for a lot even though they don't use it. With the 50 % off, it's also something that people will not want to lose long-term.
46:00They don't want to lose that discount. So if they cancel or if they churn, potentially the deal stops, which I think is great. You know, like you have a lot of private membership clubs where, let's say, they ask you to pay like an entrance fee that is like really high. Let's say like, I don't know, 10K to join the club. And then it's like a monthly fee. And eventually, if you decide to stop and you have to come back, you have to pay again that monthly fee, like that monthly setup fee. So, yeah, I think it's interesting. And, yeah. I don't know if it'll work, to be clear. We're testing it out without building anything.
46:33So we launched one this week, which is with Nas.io. And we're just giving out the coupon. So it's just like, here's a code. And then if that works, it was able to do that quickly. And so if it works, then we can then build out more functionality to make that easier. But yeah, I mean, candidly, this is the most scared I've ever been of AppSumo, of our existence. Granted, we have distribution, right? We have an audience that cares. We have a brand that's known. We still have a lot of things going for us. so we're in a very good place but i can this is where i could kind of see where companies fail which has been really interesting and they fail because they get scared and they get timid and then they and they have a legacy business that makes money and that's what we are it's not that and look there are some companies that lifetime deal totally makes sense and you see a lot of like wordpress plugins that have lifetime offerings totally makes sense there's almost no cost to them and maybe there's no more maintenance but you can understand it and so it's very hard to go to the next branch when you're holding on to the old branch and so we're trying to understand how that can look moving forward and then then be clear on the tests for it and then act decisively once we have a little better understanding in the next few months i'll be i'll be watching this uh i'm watching too yeah i mean i think it's at least i feel proud of myself for being in the arena for being on the court for taking risks yeah yeah it's a risk you know it's easier i mean it was pretty easy to sit out for a year and you know complain not complain but just comment and criticize and i call it the seagull theory i don't know if i even invent that someone did but seagulls fly in they complain and they fly away and uh the worst no it's no one likes a seagull and so you know at least i'm i'm I'm with the team trying to be in front and lead.
48:25I think about leadership a lot. I think about what is leadership? How do you lead? How do you be effective? How do you get people to go to a direction? How do you stay optimistic? How do you have clarity and get, you know, do these things that people are excited to move forward with you? And that's, you know, I guess I haven't, I don't know if I've ever, I haven't felt that in a long time with Absumo. I felt like I've, you know, kind of been riding in an autonomous car. Whereas like you have a team, we got deals that this guy, Jeff gets the deals and kind to do it and then i think we're seeing some of the writing on the wall which doesn't mean we have to blow up the what's working but understanding how do we evolve it and do that quickly and talking about the team and the the leadership a topic because i know we are like almost out of time the topic i wanted to uh talk to you about is like um you've seen like the the vc rocket ship with uh big fundings now you're like uh bootstrapping um i'm curious like uh what's your view on stock options or stocks or like how exactly is the company managed on on that side and how do you make sure like to incentivize people enough that you know they they stay in the long run for the company's success yeah i talked to one of our key people and i was like oh have you looked for jobs recently he's like yeah i checked out another company i was like it's like talking to your wife and she's like yeah i was texting this other guy i'm like what what are you, what are you doing?
49:45Um, and on one hand, who was I talking with? I was talking with YNAB. I don't know if you know YNAB. It's a budgeting software. Very cool guy, Jesse. And a lot of, I looked at the people on LinkedIn and it was so impressive. A lot of his people have been there 15 years and I was like, that's impressive. And on one hand you could think, okay, he's got a lot of people who don't do anything anymore and they've just been coasting or he's created such a company that they want to be there. And so everyone's got different motivations. I think in a world of today of AI, it's actually we're going in the opposite direction, which is more companies are bragging what they're doing with fewer people.
50:20Like it's actually the flex now is like we have 35 million ARR like you guys and we only have 30 people, right? Like that's the thing people are jealous of. And so I would say it's kind of two parts that I've I've worked on. I'm not probably doing a great part of it, which is just understanding and honestly, acknowledging the people you want that's part one which is just like like alona who's our cmo now i think you know i haven't had a one-on-one with her in a while i canceled all my one-on-ones because we're kind of in a war mode i was like i just need to do what's most important right now versus set meetings and i think she missed just being seen and missed like having a voice and you know with anybody who's key in your company i would talk to them often if you don't want them to not be there and understand where they're at and if they have families, what they want to be doing.
51:11And if it's not good for them to be there, then also help them leave. Like we had a guy who's been with me eight years. I've had two guys who've been with eight years that are leaving this year. And I'm like, yeah, I think it's time. Like I, it was probably two years ago it was time, but you know, we have loyalty and you want them to win. So I think that's one is just really connecting with your key people. I think the second thing is incentives is way under talked about incentives is probably for most people like the probably least underutilized thing in business incentives need to keep evolving so at opsuma with our leadership team we have a lot of incentives on net revenue growth but not on noi or net operating income and i'm like looking at noi all the fucking time i'm like how's our noi what's our noi like noi is shit what are we doing about it how are we making sure investments are good and so you know salaries like pricing in businesses should get evaluated regularly.
52:00And so our sales team has disincentives for companies to go out of business, but I don't think they're painful enough. On the other side of that, I don't think they get rewarded enough if a company sells well and stays in business. And so we're redoing our comp model to pay our sales team even more for products that are selling even better. So I'd say those are the two things around for the key people you have with you. And then how do you know you have a key person? It's very simple. without you asking, are they making things better? That's all you have to look for. Like, did they change something to make it better without permission, period?
52:36And then the second part is really understanding the incentives. Like, do they have kids? Do they want to try to retire? Are they trying, like, and, you know, equity is one way of doing it. I don't know if we'll ever go public. Maybe one day we'll sell. So I think, I don't know if that's the best thing to give to someone if it's not true. But understanding, you know, what incentives are going to motivate them productively to align to the things within your business. I think it's very, it's probably should be spent way more time on. Did you give equity already to the people in your company or? Yeah, we've gone, I've gone all over the place with equity in 15 years.
53:05I started it, I started it with just me and my partner and then Andrew Chen got 5%. And then it was mostly just the three of us. And then I gave a few other people just a little bit. And then at one point we had a phase where I was like, okay, we're going to go public. Everyone's going to get some equity. And it was just not a, it wasn't honest. I don't know if I really wanted to go public. Like I don't, I don't do well with the restrictions. And so there are people that have equity, but yeah, we haven't been hiring at all. Mostly we've been reducing, but moving forward, I don't think we'd be giving equity.
53:35It would be more cash compensation. We're also considering like phantom equity. So like, hey, if we ever sell, you'll get some percent of the sell. The rest is like, you know, equity is our marriage. They're on the cap table forever. So right now you're giving more like cash bonuses at the end of the year based on like specific objective and yeah just profit share normally we've had this year has been it's been a tough year and i'm not gonna fake it i'm like oh yeah we're crushing a trillion dollars like a lot of these other uh youtube influencers um yeah normally we have profit sharing we're pretty generous with you know flying people to mexico the team trip stuff that's on your page this year has been a tougher year for us to be able to do as much of that as we'd like but historically it's cash compensations plus team retreats plus you know swag like this is a it's my ab sumo jacket yeah I may have sumo jacket.
54:23You know, there's all this. In partnership with Patagonia. Yeah. And like, you know, cool gear that we do. We'll have a little bit of this stuff this year, but not as historical. And I think the team gets that. And I appreciate, I admire a lot of people that are at our company for how much they care. It's really hard to like, it's really hard to hire that. It's really hard to hire people that like, just really want, like really want it to win, even when it's tough. Like we've had a tougher year than a long time. And it's, you know, sometimes when people don't want to be there, it's great they're like oh cool i got an easy job or i'm not really noticed but the ones that are you want to be there and then they stick through this is uh have a lot of appreciation i do my best to try to acknowledge them either just verbally or seeing them publicly as well as you know if we can at the end of the year with some of the compensation and how do you find like uh such talent because i think you've had like uh you've been great at hiring to be honest like uh the team i think is uh is really smart and you kept like some key people for a really long time so like Like, do you have a specific process to find these great people?
55:24Or is it? I haven't found, honestly, I haven't hired anyone in a while. I'd say all of our best people are homegrown. Okay. All of our best people started as like junior salesperson, junior marketer, and have worked their ways up. I think that's been, every time I've hired someone that's like, we hired like a$400 ,000 person that was supposed to be a game changer. And it was like, after a month, I was like, fuck. And it was just, it was honestly. You knew? how much yeah it ended up costing us like half a million and the person and so i think the homegrown thing is one one way to do it second thing is trials just like try i think that one has been you could see them you could see their work and then third i would say like just look for people already doing things you know look for the people already you're like i like what this person's doing and i've found a lot of success with that and then And, you know, maybe lastly, look to your audience when you're hiring.
56:16So when we're trying to hire, can I email out to Noah Kagan, my email list at noakagan.com or AppSumo Social or AppSumo mailing list where find people who already kind of get you versus people you have to try to convince about you. It's very hard for you to try to out hire one of these like billion dollar overnight AI companies. It's very hard to try to get those people. And so you're trying to get them, you know, not all money ball people, but you're trying to get the people who are a little bit more on the come up because they're you're able to afford them. And I think they appreciate that and stick with it a little bit longer because of that too.
56:47So yeah, like with my social media team, when I was doing more YouTube, a lot of it was homegrown and it was people that followed me and I liked their stuff or they reached out and I gave them a trial. And over time, they were able to make six figure fat salaries making YouTube and social content with me. But it wasn't that way to start. It was trials and projects. No, that's all every, I think it's a lot of good advice. I know we're almost like running out of time. So the final question. That's a ton. Yeah, time flies. Do you sometimes like think of, you know, like 10 years from now, what is like the one thing I wish I had done that you're not doing right now?
57:30And what would that be? I mean, last night I did think, am I going to regret not spending more time with like my mom or with my, my family? Cause I'm working a lot. I'm working hard. And so I don't think I want every day to be this hard for the next 10 years. I would regret if it was like nine to five, so intense where like I kind of come downstairs with nothing left. I think that that's definitely what I would regret. Uh, I think the other thing that I noticed is not, it's not actually in 10 years. It's in, in one day is that I have noticed my own behavior. Maybe this is not for everyone, but for myself where I create a lot of anxiety around the problems I'm solving and eventually I solve them or people around me help solve them.
58:15It's not like only me, but I didn't need to make it so stressful to get there. But like right now I'm creating, and I think that's also my, kind of my, my superpower is like I pressure and I, I create force and energy to make shit happen, but it's not, it's not fun. It's not like, Oh, it's like I'm forcing this. And so more and more times I try to remind myself, like you're going to solve this. It's going to, you're going to get to the, the taco or the, you know, margarita at the end of the road or in France, like the baguette, the bet baguette's going to be there. Uh, um, you're going to get there.
58:50So can we do it? Can you just be, take a breath and be mindful of at least, you know, getting to the destination in a, in a relaxing way. So I definitely, I try to think back on that. Like you're going to get to this 10 years and like, did you want to make it hard to it here or are you gonna make it you know at least enjoy the journey around it more do you think about the the stories you're gonna be able to tell like uh when you make a decision because sometimes for me you know when when there's a like hard decision to take i look at things kind of like uh and i i look at the option and i'm like what's gonna be like a fun story to tell whether I choose A or B, you know what I mean?
59:31Yeah. What I was thinking about is fantasy football. It's like, I know there's, it's like, it's hard to believe there's so much advice in fantasy sports. And like, if you don't get fantasy sports, you think it's stupid. So I understand that. But in fantasy sports, you have each week play players. And what I've noticed regarding the future is that it's really hard to work on my next week's game if I don't feel stable and confident in this week's game. And so in all of our businesses, like I want to get to the 10-year view, but I'm still right now within the world, I assume I'm so focused on like the next month, next three months.
1:00:08And so it's very hard to kind of start planning and getting ahead for it. I would regret around that. I was thinking about this morning, like, you know, I think none of us want it to go away, but the reality is like all of us are going to go away in life. And if you look at companies from the year 1900, I think four companies that were the biggest then are still around, maybe two. Let's like chat GPT that for a sec. I want to see if I'm like full of shit. Hold on. No, let's like do it. Ask chat GPT for a source also because I think it's right now it's making up a lot of stuff also. Oh, really?
1:00:42That's even better. Yeah. All right. I asked how many companies that were top 100 companies in 1900 are still around today. I think it's going to be one or two. So Hans, so how many survived? Only nine of these companies remain today. That's actually better than I thought. 9%. Supposedly. Banks, railroads, energy, utility companies. Oh, that's kind of interesting. I didn't think I realized that either. It's kind of more utility-based businesses. But I guess my thought regarding that, to your telling the story, which I think is, mine maybe is a similar way of doing it, which is, am I doing it at least the way I want?
1:01:20so we could fail but at least did i am i honest with myself like this is what i want to do right like i want to try this thing and are you doing it because other people are you doing it because like you're scared or is it what you really truly think you want to do and if that doesn't work out you know se va but otherwise like at least i i i played the game i put in the players as we went to fantasy football i put in the players and did the thing the way i want you know the game i can't always control but at least i want to i want to do it my way and i think i'd regret if I didn't approach it from that way for the next 10 years.
1:01:49Love it. And maybe like one final word, one final advice for people listening to the show. I had a friend when I was 20. He's still a good friend. He wanted to be a billionaire. And I think he's worth 100 million now. So I think he's pretty happy at 100 million.
1:02:12and if you look at his career he had a big vision he had a big dream and he did work and he did work every year and he's you know the part that's interesting maybe good or bad is he's still working hard today you know 15 years later 20 years later so i i do think people think that the rich the nice houses and the fancy cars or private jets or whatever it is i think what people actually think is that like, oh, that's not for me. Not even that. They think I can't even get that. And I think the things I want to leave people with is like, you totally can. It's the thing that's awesome about business and success is that it doesn't discriminate.
1:02:50You don't have to be French. You don't have to be tall. You don't have to be good looking like Guillaume. You don't have to be that. And you can still succeed. He's got that and he's succeeding. God's blessed him. So I think that's part one is that it's available for everyone who was willing to do work. And then the second part that's interesting is I would say I was on a call with a guy today and he's on AppSumo customer and he's a designer, Sean, out in Florida. And I don't know how much he makes. I didn't get into that. But what I liked about him is that he seemed just content. And I've met a lot of really rich people and I see a lot of these YouTubers and I'm like, these people hate their lives.
1:03:27Hate. No amount of money is going to make them their lives actually satisfying. And so, and I've interviewed billionaires, I've worked for billionaires, you know, I've done pretty well financially. And I think there's something to find out about yourself, which is, you know, how can you find the level of peace and contentment regardless, you know, if you're making billions or you're making millions or hundreds of thousands. And I think that's, that's something to aim for in our lives. Just find some level of balance of our contentment. Wise words, Noah, like, thanks a lot for, uh, for your time and, uh, and sharing all of this with the audience.
1:04:00Where can people like follow you or follow your journey? I know you've been, yeah. Yeah. I mean, you have a great book also. Thanks. I got Million Dollar Weekend. It's in French for the French listeners. Nice. Grab the book on podcasts I put out once a month on Noah Kagan. And then, yeah, check out Apsuma.com. Number one site online for software deals. Maybe we'll get Lemless there. Maybe there'll be some little special thing with Lemless in the next month or so. Nice. Have an awesome day. thanks for having me man
From the publisher
Today on BILLIONS, I’m sitting down with Noah Kagan — the guy who got fired from Facebook before it was worth a trillion… and turned that loss into the biggest comeback story in online business.
He went from losing a fortune on paper to building AppSumo, a $100 million-a-year bootstrapped empire - all without raising a single dollar of VC money.
Noah, thanks a lot for being here!
TIMELINE
00:00:00 - 00:02:10 : The trillion-dollar miss at Facebook
00:02:10 - 00:06:43 : Leadership lessons from Mark Zuckerberg's billion-dollar rejection
00:06:43 - 00:12:13 : The lifetime deal dilemma destroying software value
00:12:13 - 00:19:40 : Why most entrepreneurs never take action
00:19:40 - 00:26:49 : Building discipline through small daily choices
00:26:49 - 00:33:10 : The scary reality of AppSumo's uncertain future
00:33:10 - 00:42:09 : Community quality crisis in the AI era
00:42:09 - 00:48:58 : Testing new models before it's too late
00:48:58 - 00:57:07 : Hiring secrets for bootstrap businesses
00:57:07 - 01:04:29 : Finding contentment beyond the billion-dollar dream
REFERENCES
- Soleio
- Moody
- Jesse Mecham –
- Million Dollar Weekend by Noah Kagan
- AppSumo
- TidyCal
- Airbnb
- Asana
- Lemlist
- Reclaim
- Bolt
- Emergent
- Pika
- YNAB
- Vercel
- Tabby
- YC



