The Future of the Diamond Industry

19 May 2026 · 29 min · 20 chapters

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In short

The episode “The Future of the Diamond Industry” (Bloomberg Business Week Daily) focuses on how lab-grown diamonds are reshaping the diamond market and what that means for consumers, pricing, sustainability, and mining economies.

Guest

Natalie Morrison, founder of Astria London (Sarah Jessica Parker is Astria’s global creative director).

Key claims

lab and mined diamonds have zero difference chemically/optically/structurally; no gemologist can reliably tell them apart; lab-grown can achieve any size/shape/color/quality; lab production uses CVD or HPHT and forms diamonds in 4–6 weeks.

Notable examples

Astria says lab-grown diamonds are ~70% cheaper (e.g., 2-carat D-color lab around $6,000 vs ~$60,000 mined, with ~$30,000 lost by the time you leave the store). She argues the main issues are resale value and sustainability, and claims lab uses less energy (about one-fifth less) and avoids deforestation/water. She also addresses downside for countries like Botswana and says diversification and corporate education funding can help.

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

Lab-Grown vs. Mined Diamonds

2:55 to 3:54

Discussion on the differences and similarities between lab-grown and mined diamonds.

“Make the point for us, though, this sort of distinction or no distinction between a lab-grown diamond and a diamond that's mined in the quote-unquote traditional way.”

Technology Behind Lab-Grown Diamonds

3:54 to 4:58

Exploring the technology and methods used to create lab-grown diamonds.

“Can you do anything in terms of size, shape?”

Sustainability and Energy Use

4:58 to 6:04

Examining sustainability issues and energy consumption in diamond production.

“and we basically replicate what happened under the ground in those reactors with two methods called CVD and HPHT.”

Impact on Mining Economies

6:04 to 7:10

Discussion on the economic implications for countries relying on diamond mining.

“So there is no many problems that we can talk of.”

Growth of Lab-Grown Diamonds

7:10 to 8:16

Analysis of the increasing market share of lab-grown diamonds over time.

“Because, I mean, you know, it was almost like I got engaged a decade ago at this point.”

Pricing Differences Between Diamonds

8:16 to 9:09

Explaining the price gap between lab-grown and mined diamonds.

“And I've done an amazing exercise of marketing with the beers.”

Resale Value and Market Dynamics

9:09 to 10:05

Discussing the resale value of diamonds and the relationship between lab and mined diamonds.

“You don't have to extract everything from the planet.”

Investment Thesis and Market Diversification

14:00 to 14:51

Learn about the investment strategies focusing on luxury markets and diversification.

“I think for our investment thesis is kind of investing, thinking about a paradigm shifts in our business.”

Post-COVID Market Normalization

14:51 to 15:40

Explore the effects of COVID on consumer spending and market normalization.

“Yeah, it's a normalization, I think, that we've experienced in 2025.”

The Impact of Conventions on Business

15:40 to 16:21

Discover how convention activity influences business growth and revenue.

“But if you look at our competitors, you know, they have flat growth, even with visitation being flat.”
Show all 20 chapters

Leisure Travel Trends

16:21 to 17:16

Understand the rise of business-leisure travel and its opportunities.

“I mean, we're going to be headed out to something in June.”

Challenges of New Projects Amidst High Interest Rates

17:16 to 18:46

Discuss the challenges new projects face due to rising interest rates.

“So they go somewhere for work, but then they stay a few extra days because they like where they are.”

Building for Luxury Customers in a K-Shaped Economy

18:46 to 19:47

Learn about building strategies targeting luxury consumers in a bifurcated economy.

“I think new projects are very difficult to get built.”

Expansion Plans for Fountain Blue

19:47 to 21:26

Explore the expansion plans for Fountain Blue in the U.S. and internationally.

“Well, historically, we've been in Miami.”

The Future of Hospitality in Growing Markets

21:26 to 22:50

Analyze the future of hospitality and the demand in expanding markets like Miami.

“I was here for 15 years, so that would be a dream.”

Consumer Behavior and Spending Patterns

22:50 to 23:53

Examine consumer behavior trends and spending habits in the luxury market.

“And that's we've been the beneficiary of that in the hospitality space.”

Driving Organizational Change

28:04 to 29:29

Learn how organizations can effectively drive transformation amidst challenges.

“Maybe there's something happening with AI, maybe there's something happening with new technology, new products, and new threat.”

Understanding Employee Perspectives on Change

29:30 to 30:30

Explore the gap between executives' and employees' perceptions of change.

“It's hard to change because it's often painful to change.”

The Importance of True Alignment in Transformation

30:31 to 32:38

Discover the significance of real agreement versus false alignment during change.

“Christy, one of your key ideas is this idea between false alignment and real agreement.”

Rituals Over Reactions in Change Management

32:39 to 33:58

Understand the role of rituals in fostering a proactive organizational culture.

“the culture deck and the way that Netflix thinks about culture as a team, as a team sport rather than as a family.”
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Transcript

Automatic transcript. May contain errors.

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1:39Bloomberg Audio Studios. Podcasts. Radio. News. This is Bloomberg Business Week Daily. Reporting from the magazine that helps global leaders stay ahead with insight on the people, companies, and trends shaping today's complex economy. Plus, global business, finance, and tech news as it happens. The Bloomberg Business Week Daily Podcast with Carol Masser and Tim Stenevec on Bloomberg Radio. The global lab-grown diamond market value between$26 and$30 billion. We've reported this across Bloomberg. The synthetic segment now accounts for over 50 % of all engagement rings, surging volume and falling prices have severely disrupted the$80 billion traditional diamond industry.

2:25And I got to say, you walk into any jewelry store, I have a jewelry store that my mom went to, we grew up with, and it's like mine diamonds, real diamonds, I guess you should say, synthetic diamonds right next to it. Then you've got like CZs and some other things, but it's just amazing the category when you go into a jewelry store. I wonder if Natalie Morrison is going to take issue with the word real that you use just now. I know. That's why I hesitated. I hesitated. She is the founder of Astria London. The brand, by the way, counts Sarah Jessica Parker as its global creative director. Natalie, welcome.

2:55Thank you. Make the point for us, though, this sort of distinction or no distinction between a lab-grown diamond and a diamond that's mined in the quote-unquote traditional way. Is there a difference? No. There is zero difference. Chemically, optically, structurally, it's a seed of carbon who all grows under the ground and take billions of years to get up to the surface and a lot of money and differentiation and time to extract versus putting it in my grave but it's a seed of carbon but if i if i take baby at the end if i take one lab grown uh and one uh mine diamond to to my friend brian's dad in midtown who's been doing this for you know 40 years can he tell the difference between the two no because there is none there's no gemologist in the world who can see the difference between a lab and a mine diamond.

3:40Do you know, I often made a really bad analogy, but it's a little bit like IVF versus an IVF baby. I've got four of them, trust me. They're all the same. Well said, well said. All right. I thought early on when they started doing lab-grown diamonds that there were limitations in size. But tell me, is that not the case? Can you do anything in terms of size, shape? You can do anything. The more technology advance, the less any constraints we will have, but there is no limits in anything, in color, size, quality. I actually believe today that the quality of lab-grown diamonds are superior, especially in the very high end of the diamond market that we are in, that we can find in the mine.

4:20Do you make them like, you know, I think about, was it the four C's or whatever? Do you just make, what's grown in the lab, are they all just the top of the tier, if you will? No. No. So you do make different, yeah. That's correct. So any diamonds come from the level of money, investment, quality of the reactors we have, technology behind it. So no diamonds are the same, whether it's a mine or whether it's a lab. So what is the technology? So there is two types of technology in order to make them. So as I said earlier on, it's a seed of carbon. So basically the carbon is the strongest material in the world, right?

4:57And which you put in a reactor. and we basically replicate what happened under the ground in those reactors with two methods called CVD and HPHT. So pressure. One is the pressure, one is replicate through the heat. Okay. And by doing that, within four to six weeks, a diamond is formed. Four to six weeks, how much energy does it take? Okay, so that's an interesting question, because the biggest challenge at the moment is one, the resale value, and one, the sustainability, which are the main questions, because it's no more secret that a diamond is a diamond whether it comes from a lab or a mine.

5:28So now the two challenges in terms of education we face, coming to energy. Obviously, it takes less energy in a reactor than under the ground. So the reality is it takes a fifth less approximately in a reactor than under the ground. However, it's not 100 % sustainable yet. I actually don't believe it. However, it's improving every day with technology, with renewable energy, with using, so today we only use recycled gold. So everything is improving all the time. We don't use water. There is no deforestation. There is no human traffic problem. So there is no many problems that we can talk of. I know, though, before we got going, we talked about the impact, certainly, on the economies that have depended on mining.

6:14And I guess it's safe to say that, I don't know, is that the downside of all of this? Sub-Saharan Africa, like Botswana, for example. Jen Zabasaja was here talking to us about that just a few months ago. Exactly. So there is that downside. Yeah, it's correct. It's correct that the Botswana economy has relied for years and years on the mine industry. But actually, the world is evolving through technology. And I think countries need to adapt. I think we do need to help those countries. So Astra, for example, give a percentage of their income for giving education to kids in Africa. And I think a lot of companies should do and help anyway, in general, in the corporate world.

6:51However, the mining industry, if you look at it today, also have given a lot of the percentage of their mining result to the beers. And I think today they are potentially buying out the beers or a part of it. So maybe it's not a bad thing for anyone. The world needs to diversify and the economy of each country needs to diversify. I want to talk a little bit about what took so long technologically for us to get here. Because, I mean, you know, it was almost like I got engaged a decade ago at this point. And this wasn't even a thing. like lab grown diamonds were not even part of the conversation.

7:23I talked to young people today and it's like for your wife to be, or just were they around? So the lab grown diamond have been around since after the war in 1950. They were actually made, but they weren't really, it was not prevalent. So out of the diamond market, lab grown diamond was 1 % of the market in 2015. Yeah, that's 20 there. 5 % of the market in 2021, 40 % last year. 70 % of the engagement ring of the US today are lab-grown diamond. And The Economist is expecting it to be 75 % by 2030. I actually think it will be faster than that. Yeah, so you're illustrating my point perfectly. Why was it such hockey stick growth and why did for so many years, was it under the radar?

8:09Well, the reality is the mine industry has been dominating the industry, the diamond industry for 100 years. And I've done an amazing exercise of marketing with the beers. First of all, telling us that the diamond is rare. Diamonds are not rare. The reality is there is enough diamonds in the world so that 8 billion people can each have alpha carat each, and you will still be having hundreds of thousands of them being hidden somewhere. So the reality is the diamond is not rare. But they've done a beautiful marketing exercise in order to promote it that way. Why are diamonds still, though, then so expensive?

8:42Like if so many people are choosing for engagement rings to do lab-grown diamonds. I mean, the lab-grown diamonds that I've seen have not been expensive relative to a mine diamond. What's the cost differential? Percentage. The difference of price is approximately... The difference? I'm out. You're good. Oh, you're good. You're doing well. So the difference of price is approximately 70 % between a lab-grown diamond and a mine diamond. 70 % cheap, less expensive. Yeah. Lab-grown diamonds are cheaper at 70%. First, it costs less to make them. You don't have to extract everything from the planet. You don't have anything.

9:13But you know, the real question today is actually the resale value. The biggest, I will say, problems between lab and mine diamond is they should work together. They should work together instead of fighting. The biggest critics that mine diamond gives to lab-grown diamond is, oh, there is no resale value. And I always say, yes, obviously, you may have no resale value, but there is a resale value to everything. So let me give you an example. Just got about 25 seconds. If you get two carats of lab-grown diamond today, you'll probably, in D-color, which is the high-end what we do, it probably will be$6 ,000.

9:48The same equivalent in mine will be$60 ,000. By the time you leave the shop, you've already lost$30 ,000. Personally, even if I lose everything, I know what I want to buy. I'm just going to take this and just like show it to my husband at home. Thank you so much. Natalie Morrison. She's the founder of Astria London. We'll get you back soon. Stay with us. More from Bloomberg Businessweek Daily coming up after this.

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12:06But with PDF Spaces in Adobe Acrobat, you can give your clients the full picture with custom intros, audio summaries, and a helpful AI assistant to your docs. So if you want to stop the endless follow-ups, do that with Acrobat. Need to make your docs crystal clear? Do that with Acrobat. Want to make sure your clients get everything they need to hear? Do that with Acrobat. Learn more at adobe.com slash do that with Acrobat. You're listening to the Bloomberg Business Week Daily podcast. Catch us live weekday afternoons from 2 to 5 p.m. Eastern. Listen on Apple CarPlay and Android Auto with the Bloomberg Business app or watch us live on YouTube.

12:46Hey, last month, Bloomberg out reporting on Las Vegas, noting that business on the strip is cold as tourists are deterred by rising costs, including parking, resort fees and higher prices for food and drinks. But I'm really curious about what our next guest has to say. Wouldn't that be everywhere? I know. Well, you know, they decided to, like, you know, focus on Vegas. No, but I feel like costs are going up everywhere. They are. They are. But I am curious to see what our next guest has to say, because they've opened the Fontainebleau Las Vegas, or has you said it much better than I did? I did not say it well.

13:20That's why you're saying it. The$3.7 billion property, it opened in late 2023. Let's get to it with Brett Muffson. He is president and partner at the Vertically Integrated Real Estate and Hospitality Group. It is? Fontainebleau Development. Fontainebleau Development. I want to make sure I said it well. They've been involved in more than 100 plus real estate projects and developments worth more than$27 billion in transaction value. And you guys play across the spectrum. Welcome, welcome. I warned you that we're in a little bit of a crazy way today. How are you? I'm doing great. Thanks for having me.

13:49It's good to have you here. You do a lot in Miami. You do a lot in Vegas. You know, are those the two places where you see the most opportunities? Because you can play everywhere and anywhere. And you do. We do, yeah. I think for our investment thesis is kind of investing, thinking about a paradigm shifts in our business. And what I mean by that is Fountain Blue, large-scale luxury resorts kind of span different income streams. So retail, entertainment, groups, leisure. We span kind of the tide of all of it, right? Nightlife. Wellness, maritime. You guys go everywhere. We touch it all. Yeah. So I think that those two markets clearly have the diversification of consumers that we can address.

14:29And we've had a lot of luck doing that in both markets. What do you make of Carol's opening about the focus on Las Vegas and the softness or the cooling that some people are saying we're seeing as a result of higher fees? Yeah, I think that, listen, in 2025 was clearly a year of normalization, right, after two record-breaking years in the prior years. So I think - You mean coming off of COVID? Coming off of COVID. Yeah, it's a normalization, I think, that we've experienced in 2025. In 26, though, if you look at just the calendar, it's incredible to see the demand, right? So LVCVA, which is the Las Vegas Convention Center Authority, they've announced that 2026 may be a banner year for meetings and groups.

15:09That's huge for our business, right? Consumer spending, yes, it's up, just like you said earlier, across the board. But, you know, there's been a clear bifurcation in the marketplace. It's a K-shaped economy, as a lot of people are talking about. And, you know, we have fortunately built our product purpose built for that luxury consumer. So how much pricing power do you have at the higher end? We're seeing a lot of prices. I mean, for us, listen, it's a little bit different. We're in our early years of growth. So every year we're growing year over year. The market. Double digit? Double digit. High teens?

15:40Yeah, about 18 % in the first quarter. But if you look at our competitors, you know, they have flat growth, even with visitation being flat. Right. And so I think that just means that spend is staying pretty consistent. I mean, there's about 26, I think it's about$23.8 billion of revenue, you know, across the strip in Las Vegas. It's a lot of money. And it's about$6 billion, which is about 36 % increase since pre-COVID levels. And so with that, though, you see, you know, there's a clear bifurcation. And we happen to be continuing to grow. And it's, you know, the numbers and the proof's in the pudding with the numbers.

16:16You know, people are spending more per visit, right, even with flat visitation across the board. Brett, you mentioned convention. I mean, we're going to be headed out to something in June. I think we still have to buy the tickets. Yeah, we're going. And then yesterday we talked. I hope you're staying with us. I don't even know if we have our tickets. Listen, there's a lot that we have to figure out today. But we were talking to a colleague who was out at Dell World, which was in Vegas. Like, how much of your business, like you guys rise and fall based on convention activity? Yeah, it's about 50 % of our business.

16:48Wow. And by the way, that spans also in Miami as well. I mean, that's our bread and butter. So when that's your business, do you find that individuals are paying or companies are paying? So the wallets for a convention spender are, if not better, depending on the group. Yeah. So it all depends on the quality of that group. But if you get the right quality, which is where you work on your patterns and finding the right groups, then yes, it could be better than a customer. Well, the reason I ask is we're hearing more and more about people going on, you know, it's called leisure, I think. It's like business slash leisure.

17:23So they go somewhere for work, but then they stay a few extra days because they like where they are. And it turns into sort of a mini vacation. And is that a big opportunity for you? Yeah, absolutely. I mean, we, let's say at the end of the day, it's a, as you know, we're in a screen economy. Yeah. And so our thesis around all of this, and this goes to groups where people need to meet to make deals, for example. They can't do it behind a screen. Or if it's nightlife, which is an experiential experience, so people are enjoying that. Or just food and beverage and getting in front of people and being human.

17:59I think that's a big deal in today's environment. How big of a driver is in Las Vegas, at least for you, at Fountain Blue, is the sphere and people coming to see stuff at the sphere? We've seen a major uptick in our customers actually combining their visiting us because of the Sphere. There's no doubt. You talk to, I mean, I've talked to so many people. We've been out there since the Sphere was there. We kind of keep hoping for a work event so we can actually go. How much do you like fish, Carol? Big fish head over here. So maybe, you know, I think they're done. We tend to do a 24-hour trip when it comes to Vegas.

18:31When you look at real estate generally, though, before I get into like areas and stuff, the rate environment. How is that making certain projects more attractive? Are you holding off in hopes that it changes maybe in the next few months? I think it's a double-edged sword. I think new projects are very difficult to get built. Interest rates don't make that easier. But on the other side of it, we were very fortunate to own an asset that we got built in a market that had zero supply in 15 years. So that's helpful. Barriers to entry are higher for us. But yeah, there's no doubt, there's no hiding it, that rates are higher than they have been in the past.

19:10And I think that's kind of fed through the food chain, so to speak. And that's why you're seeing consumer pricing kind of matching that, right? And offsetting that for owners and operators. Brett, is it making you guys say, you know, let's just hold off on this project. Let's just kind of wait and see where the dust settles. Or no, are you still saying, we want to do this. The market looks good. The opportunity looks good. Let's do it. Listen, we play in a premium luxury customer space. And so when you're in that space, in a K-shaped environment, which we are in, which I think is going to have no stopping in the foreseeable future, we think that you can still build to that customer.

19:47But it's not without challenges. Where else do you go to build? Well, historically, we've been in Miami. We have two large-scale hotels there. The Fountain Blue, obviously, in Miami Beach. And then we have Turnberry Isle Resort and Club, which is in Aventura. And then we also have a hotel in Nashville, actually. Hilton Nashville, which is right in the center, right in the downtown. Everybody loves Nashville, man. It's a great city. But what about expanding beyond where you already have a presence? What are the markets that are attractive to you right now? Well, our pipeline is actually pretty robust.

20:21We're looking to expand the Fountain Blue brand across the globe. and no better place to kind of launch it than moving it from Miami after 70 years of history, moving to Las Vegas. And so that was our second entree. And we plan to expand our presence in Las Vegas and then beyond. So we're looking at markets like the Middle East and Dubai. We look at Asia markets and across the country. Does the war in the Middle East make you think differently about that as a region? It makes you take a pause, but at the same time, I think that it's a short-term situation that they're in, and there's a lot of growth going to happen there, and we're believers in that long term.

20:58Apart from those international markets, what about additional U.S. markets? Any market for us that has the ability to capture large-scale resort product, which is unique. So we need to be in the markets that have enormous group demand, that have an appetite for nightlife, big food and beverage presence. Our skill set is in the lifestyle and luxury resort, but in large scale where you have meetings taking place as well. New York. There you go. New York could be on our horizon. I was here for 15 years, so that would be a dream. Is it? Is it on the horizon? Not yet, but hopefully. Well, we talked about coming in, just all the different things you guys do.

21:36Hospitality, residential, commercial, aviation, gaming, culinary, maritime, and more. Wellness, too. I mean, is the growth area really hospitality? is that where you guys get the most bang for your buck or no it's across the board you know vegas is a diversified demand you know environment yeah so i mean so is all of our resorts for that matter just given the diversity of what we do um but vegas in particular they did an incredible job making it the entertainment city of the world right the capital of the world so for us it's gone through so many iterations remember when it was supposed to be like bring your family it's for the family and then it's kind of gone back.

22:13There's still a lot of families. But you can still do it all. You really can. I mean, we have a, I mean, the sphere is another example of it reinventing itself. Allegiant Stadium does incredible events with the Raiders. VGK has an enormous fan base locally. You can't forget that the town has really gone from a gaming town to an entertainment business and infrastructure. Is Florida getting crowded? Florida, I mean, absolutely. There's been a massive amount of growth. Yeah. Is it less opportunity opportunities? No. In fact, I actually think there's an enormous amount of demand and the future is is is bright for Miami, especially South Florida.

22:49And and I could go on and on and talk about, you know, all the different firms that are moving down there and moving their offices from New York. And that's we've been the beneficiary of that in the hospitality space. Anything out there give you pause right now? Great question. No, I think. listen the only thing that gives you a pause at the end of the day the consumer is hurting yeah right and we all see that um so you know as you invest i mean we invest at the high end so we're luxury and fortunate we're you know lucky and fortunate to have that but well what is the typical profile of your customer our customers spends about two trips a year coming in and out of vegas they got about 150 000 of of net worth um on average right we're talking about average which is not the aspiration.

23:36So we're very focused on the data and having oil prices where they are and other things. I mean, travel's down, right? Visitation's down. But at the same time, you hear the Delta CEO talking about how 60 % of its revenues are coming from the premium cabins. I mean, that's our business. I love those premium cabins. I'm just going to put it out there. Who does it? Who does it? No, again, again. No, you're talking to the airlines, right? They just keep expanding. And the companies are the ones paying. So there's a high willingness to pay on that part. Brett, this is great. Come back. I appreciate you guys having me.

24:09Yeah. Fun shot. Appreciate it. Brett Muffson, he's president and partner at Fountain Blue Development, joining us right here in studio. Stay with us. More from Bloomberg Businessweek Daily coming up after this.

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25:27SIPC. Advisory services by public advisors, SEC registered advisor, crypto services by zero hash. All investing involves risk of loss. See complete disclosures at public.com slash disclosures. Sending a file is easy. Making sure your clients understand the file is the hard part. But with PDF spaces in Adobe Acrobat, you can give your clients the full picture with custom intros, audio summaries, and a helpful AI assistant to your docs. So if you want to stop the endless follow-ups? Do that with Acrobat. Need to make your docs crystal clear? Do that with Acrobat. Want to make sure your clients get everything they need to hear?

26:04Do that with Acrobat. Learn more at adobe.com slash do that with Acrobat. You're listening to the Bloomberg Business Week Daily Podcast. Catch us live weekday afternoons from 2 to 5 p.m. Eastern. Listen on Apple CarPlay and Android Auto with the Bloomberg Business app or watch us live on YouTube. Well, a big reason of the run-up in NVIDIA has to do, of course, with the huge bet that I think it's fair to say the world is making when it comes to AI. One thing that's not so clear is what the ramifications of this will be for the companies and the executives that are not necessarily in the space, but trying to understand if they need to change their organizations in order to live and thrive in this new economy.

26:48Christy Elmer thinks a lot about change. She's a managing partner and director at BCG US. She joins us here in the Bloomberg Interactive Brokers Studio. She's the author of the brand new book, Out Today, How Change Really Works, Seven Science-Based Principles for Transforming Your Organization. Welcome. How are you? Thank you. I'm doing great. Excited to be here. Excited for a big day for us. Yeah, it's a big day for you guys. Congratulations on the book. I open with AI because I think that's the change that's the backdrop to really every conversation that I would imagine executives are having right now?

27:19Am I off base here? No, I think you're exactly right. And the challenge is we're not very good at even basic change. So when we looked at 2000 transformations over the last 20 years, 75 % are still failing to deliver the stated results, both in the short term and in the long term. I want to take a step back because we often do talk to consultants who are managing partners, managing directors at these organizations. And they talk about, they say things like transformation or change. Just remind our audience what you, what BCG has brought in to do, so why you have a good view on what's actually happening inside these companies.

27:51Yes. So we're brought in often for an organization, a CEO, a board that says, we have to reinvent ourselves. So either we're underperforming, we might be in the bottom third delivering total shareholder return, or quite frankly, there's been a disruption in our organization. Maybe there's something happening with AI, maybe there's something happening with new technology, new products, and new threat. And so they're brought in to sort of say, We have to completely change how we do business, not always from a place of weakness, sometimes even from a place of strength where they might be a top performer, but they see competition coming.

28:19And so we look at it as very much of, think about it as like a two-year journey where you're looking at, here's a big set of changes we need to make. We need to get the organization to act differently and drive better results. We are in a period where companies are cutting costs at the same time that they're trying to reinvent themselves around AI. can organizations realistically drive transformation when employees are worried about their jobs, worried about AI? Yes. The exciting part about this book and the findings is actually, it's very knowable and repeatable how to drive better outcomes. We spent a lot of time studying the 25 % that actually did deliver good results.

28:56And what we realized is that actually they spent a lot of time thinking about the system around the employees and actually thinking about how they were going to deliver the outcomes for employees and put them at the center. So while there's still a lot of change happening, and yes, there will be job loss, what you can do is actually put the ones that will stay in the business at the center to make the business change even stronger. How painful is this for organizations? Painful in terms of the outcomes or painful along the way? No, the outcome is hopefully something that's not painful. The change part is pain.

29:29You said But it's hard to change. It's hard to change because it's often painful to change. I think what we've realized is people are, the reason it's been hard is there hasn't been the science and the data out there to help people understand the best way to do it. So we kind of look at it and say, we think it's hard to change. And the reality is it doesn't have to be. And there's really knowable, repeatable things that you can do. One of the things that we found in the studies that we did in the book is that actually executives feel much more positive about change than employees. So we call this the change distance.

30:00We studied 6 ,000 employees and executives and we asked them how did they feel about a change before they even knew it was coming. 68 % of the executives felt positive. Only 49 % of the employees did. So there's a real distance in how people feel about it. The reality is if you ask employees how they feel when they hear a change coming, the first emotion is actually curious. And so as an executive, you have an opportunity to understand the distance, but also have an opportunity to really help your people understand what they can do and how they can be a part of it. And once they're a part of it, they tend to be more excited about it, but also more willing to try new things.

30:36Christy, one of your key ideas is this idea between false alignment and real agreement. How often are executives mistaking compliance for actual buy-in from employees? Quite a bit, actually, it turns out. We've done a bunch of workshops and studies with employees and executives. And in the executive discussion, we would actually ask them, even a year into the transformation, we would ask them to sort of write an article or write something on the computer that says, what is this transformation or change about? And what you would find is real different. Some might be saying it's about growth. Someone else is saying it's about cost.

31:07And they would all look around and say, no, I thought we were in alignment on what we were doing here. But when you got to the real details, you would find that they had false alignment and not true agreement. And you can imagine what we call the mathematics of misalignment. how that plays out in the organization who's trying to execute that change. Yeah, I mean, I don't envy the folks who are taking these tasks on. And I'm wondering how much of this has to do with, you know, it's sort of like the, I forget what it's called. It might be the innovator's dilemma. But it's this idea that you kind of have to cannibalize your own business in order to adapt to the future.

31:43And, you know, we've seen a lot of companies not be successful because they haven't transformed. some are really good examples of companies that have transformed netflix comes to mind for example right it had to kill off that dvd by mail business in order to really create this new industry which is streaming and i remember when that happened it was a disaster for the stock in the beginning and it was a disaster for customers in the beginning because they were like wait a second this is how we watch content and they were like no trust us this is not how you're going to be watching content in the next few years and look they were right that's right that's right they're actually one of the stories we tell, we tell a few stories in the book about companies that have gotten some of these principles right.

32:22And part of their strength was actually creating a culture that could pivot, that actually had sort of this change readiness. And that's sort of our argument is in today's change economy, the real competitive advantage is actually building an organization that has the resilience and has the ability to keep changing. So with Netflix's example, the culture deck and the way that Netflix thinks about culture as a team, as a team sport rather than as a family. So you get rid of the underperforming players, you pay above market salaries to keep those above average players. Was that key to their successful transformation?

32:53It was, and that was tactics that they chose. I think the important part is determine how it is you plan to win, right? So what incentives, what structure, what cultural pieces, what we find is most organizations don't spend enough time actually doing that. So the flip side of that is what doesn't work. What's an example of a pivot that didn't work? Pivot that didn't work. If you look at some of the companies that have not actually made that pivot, you can look way back, right? If you're using the Netflix example, back to Blockbuster, they didn't see it coming and then they didn't move fast enough.

33:20But at the same time, they didn't have a culture where people were able to speak up and say, we need to take a different approach. So what you happen happens is over time, what we would call sort of the frogs in boiled water, right? They actually all of a sudden realize now it's too late. And the problem there is actually one thing is to have a challenge with the strategy. The second is if you have a place where you can't actually highlight that or you of a culture not raising those issues, that's where you end up struggling. CEOs can often be very reactive. You argue for rituals and not reactions.

33:50What does that actually look like? Just very quickly. The rituals are really important because what you're looking for is people to feel a sense of occasion. And actually, the more you do that and you actually have a system that's designed for employees to engage, you create capacity in the organization and actually reduce cognitive fatigue so that you can actually get more done. Christy Elmer, thanks for joining us. And congratulations to you and the team on the new book. Thank you. Appreciate it. Appreciate it. Christy Elmer, managing partner and director at BCG US, author of the brand new book out today, How Change Really Works, Seven Science-Based Principles for Transforming Your Organization.

34:27This is the Bloomberg Businessweek Daily Podcast. Available on Apple, Spotify, and anywhere else you get your podcasts. Listen live weekday afternoons from 2 to 5 p.m. Eastern on Bloomberg.com, the iHeartRadio app, TuneIn, and the Bloomberg Business app. You can also watch us live every weekday on YouTube and always on the Bloomberg Terminal.

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From the publisher

The people, companies and trends shaping the global economy. Watch Carol and Tim LIVE every day on YouTube: http://bit.ly/3vTiACF.

Today, the debate is no longer about authenticity. It is about value perception, branding, sustainability, craftsmanship, transparency and consumer preference. Lab-grown diamonds are now widely accepted as real diamonds, with the same physical, chemical and optical properties as mined diamonds. The FTC and international trade standards recognize laboratory-grown diamonds as diamonds, provided disclosure is clear. Consumer perception has shifted dramatically over the last few years, moving the discussion away from origin and towards quality, craftsmanship, light performance and value. Lab-grown diamonds should not be confused with simulants such as cubic zirconia or moissanite, which are not carbon-based diamonds.

On this episode, Carol and Tim speak with:

  • Nathalie Morrison, Astrea London Founder
  • Brett Mufson, President of Fontainebleau Development
  • Kristy Ellmer, BCG US Managing Partner & Director AND co-author of 'How Change Really Works'

See omnystudio.com/listener for privacy information.

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