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Podcast Episode Summary: How GM Beat Ford
Podcast Details Title: Business History Episode Title: How GM Beat Ford Hosts: Jacob Goldstein and Robert Smith Description: This episode explores the competition between General Motors and Ford, detailing how GM, under the leadership of Billy Durant, was able to rise and ultimately surpass Ford in the automotive industry.
Key Themes
- Rise of Ford: Initially, Henry Ford and his Model T dominated the automotive industry, offering a cheap and reliable car for the masses.
- The Vision of Billy Durant: Billy Durant, a charismatic salesman, recognized that consumers desired more than just utility in their vehicles; they wanted style and status.
- Consolidation Strategy: Durant’s strategy involved merging multiple small auto companies to form General Motors, enabling diversification and competition against Ford.
Episode Breakdown
- Ford's Early Success
- Model T Revolution: Launched by Henry Ford, the Model T was revolutionary for its mass production and affordability.
- Market Dominance: By 1920, most American cars were Model Ts, making Ford a household name.
- The Emergence of General Motors
- Billy Durant's Background: A high school dropout and cigar salesman, Durant saw potential in the automotive market after initially making his fortune with horse-drawn carriages.
- Acquisition Strategy: In 1908, Durant established General Motors by acquiring several companies including Buick and Oldsmobile, creating a diversified automotive portfolio.
- Durant's Leadership Challenges
- Rapid Growth vs. Management Chaos: Despite acquiring numerous companies, GM struggled with organizational efficiency, leading to financial difficulties and layoffs.
- Banking Crisis: Facing mounting debts, Durant was ousted by bankers who sought more structured financial oversight.
- Durant's Resurgence with Chevrolet
- Formation of Chevrolet: After being removed from GM, Durant founded Chevrolet, creating a car that targeted the market left open by the Model T.
- Market Positioning: The Chevrolet 490 was marketed as a more stylish, slightly more expensive alternative to the Model T.
- Sloan Takes Over
- Alfred Sloan's Management Style: After Durant’s second removal, Sloan was brought in to bring structure and efficiency to GM.
- Centralized Management: Sloan implemented a centralized management structure while allowing brands like Cadillac and Chevrolet to retain their distinct identities.
- Innovative Marketing Strategies
- "A car for every purse and purpose": Sloan differentiated GM's brands to cater to various market segments and consumer desires.
- Fashion in Automobiles: He introduced annual model changes, treating cars as fashion items, which contrasted sharply with Ford's static Model T.
- Financing Options: The establishment of GMAC allowed consumers to finance car purchases, aligning with the growing trend of consumer credit.
- Cultural Impact
- Shift to Consumerism: GM’s strategies coincided with the rise of consumer culture in the 1920s, pushing Americans toward a debt-driven lifestyle.
- Market Share Collapse for Ford: As GM embraced consumer desires, Ford's market share dwindled from over 50% to 30% by the end of the 1920s.
Conclusion The episode illustrates the dynamic shifts within the automotive industry, highlighting how General Motors, through aggressive consolidation, innovative marketing, and consumer understanding, managed to outpace Ford. It underscores the importance of adapting to consumer trends and the impact of management styles on corporate success.
Key Takeaways
- Consumer Desire for Status: Companies must recognize that consumers often seek more than just utility; status and style play critical roles in purchasing decisions.
- Importance of Management Structure: Effective leadership and management can turn chaotic growth into sustained success.
- Adaptation to Market Trends: Companies must be willing to evolve their strategies, marketing, and product offerings in response to changing consumer preferences.
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This summary encapsulates the key points and discussions from the "How GM Beat Ford" episode of the Business History podcast, offering insights into the historical context and business strategies that shaped the automotive industry.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOThe Rise of Henry Ford
1:25 to 3:02
Discussion about Henry Ford's vision and the creation of the Model T.
“Visit your nearby Lowe's on Tonnell Avenue in North Bergen.”
Introduction to Billy Durant and GM
3:02 to 6:00
Exploring the origins of General Motors and Billy Durant's role.
“Walter Chrysler, that Chrysler, the guy who started Chrysler, said Billy Durant could talk the birds down out of the trees.”
Consolidation of the Automotive Industry
6:00 to 8:12
The push for consolidation in the early automotive industry and Durant's strategy.
“In fact, it becomes the biggest car manufacturer in America.”
Billy Durant's Buying Spree
8:12 to 12:16
Durant's strategy to acquire multiple car manufacturers and components.
“And together, we'll have the holding company start by acquiring Oldsmobile and Buick.”
Billy Durant’s Return to GM
15:14 to 19:04
Explore how Billy Durant returned to GM and competed against Ford.
“When the bankers fired Billy Durant from his job running GM, they also stopped production of GM's low-end Buick.”
Alfred Sloan: The Efficient Manager
19:05 to 22:05
Learn about Alfred Sloan's role in transforming GM and corporate management.
“He does the thing again, issuing stock, buying companies.”
Sloan's Business Model Transformation
24:33 to 28:00
Examine how Sloan established a new corporate structure at GM.
“And they're these opposites, but they're these just beautiful form of opposites that you often see in corporate life these days.”
Sloan's Vision for GM's Centralization
28:00 to 29:09
Learn about Alfred Sloan's strategy to unify GM while maintaining brand identities.
“And Sloan clearly sees that there needs to be more centralization.”
The Rise of the Manager Class
29:09 to 30:10
Discover how Sloan's management strategies shaped corporate structures in America.
“And they start teaching this in schools.”
Differentiating Car Brands
30:10 to 30:46
Understand how GM aimed to cater to diverse customer needs through brand differentiation.
“Maybe you have one of those big pointers.”
Show all 16 chapters
Creating Desire: Fashion in Automobiles
30:46 to 33:19
Explore how GM introduced a fashion element to car models, driving consumer desire.
“is there's a lot of people who actually want to pay more.”
Innovations in Consumer Financing
33:19 to 34:26
Learn about GMAC Financing and its impact on consumer access to automobiles.
“He was the one who had this phrase, keep the customer dissatisfied.”
Ford vs. GM: Market Strategies
34:26 to 36:42
Analyze the contrasting strategies of Ford and GM in the 1920s automotive market.
“Yeah, it's coming at the perfect time because people have money.”
Cultural Shifts in American Consumerism
36:42 to 39:53
Examine how GM's strategies capitalized on the rise of consumerism in America.
“Well, he was checking his workers to make sure that they were wise with their money and not in debt.”
The Legacy of GM's Innovations
39:53 to 40:34
Reflect on GM's profound impact on the automobile industry and consumer culture.
“And so Sloan and GM did what great companies do.”
Standing Up Against Hate: A Personal Reflection
42:04 to 42:40
Listeners will learn about the importance of standing up against hate and supporting those targeted.
“And one thing I've always respected is how seriously he takes up standing up to hate.”
Transcript
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1:35Pushkin. Too quick? No, it was perfect. Pushkin. Stop. You got it.
1:54Henry Ford had a dream, a dream we talked about last week on the show. His dream was to make a car that was cheap enough and reliable enough for the masses. And amazingly, he did it. Created the Model T. He invented mass production, the modern assembly line. And by 1920, most of the cars on the road in America were Model Ts. Ford was world famous. He was on his way to becoming the richest man in the world. But he was also about to get beat within just a few years. He was going to get beat by a company that realized something that he never did. Americans don't just want a simple, cheap, utilitarian car.
2:36We want fashion. We want status. We want the new thing. And we are not afraid to borrow money to get it. I'm Jacob Goldstein. And I'm Robert Smith. And this is Business History, a show about the history of business. Last week on the show, we talked about the rise of Ford. It is a show about the history of business. Today on the show, we're talking about General Motors, GM, the company that came along and beat Ford. The story of General Motors starts with one Billy Durant, high school dropout, door-to-door cigar salesman. I like him already. Wildly charismatic. Walter Chrysler, that Chrysler, the guy who started Chrysler, said Billy Durant could talk the birds down out of the trees.
3:21Sounds like Orpheus. Billy Durant grew up in Flint, Michigan. And in 1886, when he was in his mid-20s, he started the Flint Road Cart Company, built it into the biggest, like, horse-drawn cart company in America. These are carts that you hook up to a horse. Horse, yes, 1886. Sure. It's the horse full carriage. Yes. And once he basically got rich from his cart business, he went off to New York to live the high life and play the stock market. This was no Henry Ford toiling away, tinkering with the next big thing. No. He just wanted to be a rich guy in New York, so that's what he did. Until 1904, when a local wagon business back in Flint, Michigan, had just purchased the Buick Motor Company, founded by one David Buick.
4:12All these guys named after cars. All these guys. What a crazy coincidence. Buick was a great engineer and a terrible businessman. Familiar founder combo. Buick had sold just 37 cars in 1903. Not 370, but 37. And so this cart company that has bought Buick recruits Billy Durant to come back and make this company work. Billy Durant's not a car guy. He's a finance guy. He's smoking cigars in the club in Manhattan. From Flint. He's a hometown guy. And so he comes back from New York to Flint just to see what's going on. And he goes for a ride in a Buick, possibly the third time in his life that he's been in a car.
4:55But he likes it. It's a smooth ride. He decides he's going to drive it around for two months and see how this whole car thing works. And it works. He drives it through, you know, creek beds on dirt roads. And he thinks, yes, this is a good car. Cars are going to be big. I will take over Buick and I will make it succeed. I can sell this thing. I can sell this. Yes, that is Billy Durant's worldview. And in fact, there is this lovely description of Durant at this time, written later by his daughter Marjorie, about what it was like. Please. There were men at dinner. There were men at the front door.
5:32The parlor was often full of men. And behind closed doors, there were other men. They talked and they listened. But my father mostly listened. When he did talk, it was like a violin beginning to play. Those present had to listen. I know. They all said the same thing then that they do now. Durant is the greatest salesman I ever knew. It's a lovely piece of writing, isn't it? The repetition of the word men. Yeah. So Durant knows how to sell cars and Buick is growing. In fact, it becomes the biggest car manufacturer in America. But as we talked about last week, there are lots of little car manufacturers in America in the early 1900s.
6:12423 different companies by one count that I saw. And these are little shops with guys building cars one by one. This is before Henry Ford brings mass production and economy of scale to cars. And it's clear already that there's going to be consolidation in the industry. This is the era of J.P. Morgan, you know, U.S. Steel, General Electric. And J.P. Morgan, the great consolidator, decides it's time to create an automotive trust, consolidate the car industry by merging the biggest players together. And early in 1908, Morgan's son-in-law gets Billy Durant of Buick and Henry Ford of Ford to come to a meeting in New York, along with the heads of a couple other big car companies.
6:56By the way, this is J.P. Morgan's whole day is everyone comes from an industry. He melds them together and then takes on the next industry the next hour. I mean, there is antitrust law at this point. There is not antitrust enforcement quite yet. And so they get to the meeting. They get to New York, and Henry Ford is skeptical. He's already dreaming of selling a car to the masses, selling a cheap car. And, you know, the point of consolidation of forming a trust is to sell a car for more money. He doesn't want to make fewer cars and charge more. Which is the monopolist playbook. But, you know, everybody has their price.
7:30And he says, I will sell you my share of the Ford Motor Company for cash. Three million dollars. Which was clearly a huge sum. Yeah, nobody was going to pay it. Too much. And the deal falls apart. It's fun to think of what could have been, though. And importantly for our story, this meeting gives Billy Durant an idea. Oh, somebody's going to consolidate the car market. This deal didn't work, but some deal will work. Somebody's going to win. I'm Billy Durant. Why shouldn't it be me? So instead of calling the birds from the trees, he's calling the companies to him. Yes. And he is literally calling the companies to him.
8:12There is this story that he gets back to Flint in the middle of the night one time and he calls at three in the morning this little struggling car company called Oldsmobile and tells the head of Oldsmobile, look, consolidation is coming and I'm going to create a holding company. And together, we'll have the holding company start by acquiring Oldsmobile and Buick. Apes together strong. Diamond hands. Diamond hands. And the head of Oldsmobile is in. And so in September of 1908, Durant creates his holding company. And he gives it one of those great old school generic company names like U.S. Steel or National Lead.
8:56General Motors. Such a boring name. especially in this industry where everyone is making bespoke cars named after themselves. I think it's because he knows the brand is not going to be General Motors, right? He already knows there's going to be Buick and Oldsmobile and everything else he can get his hands on. So Duran has this big idea, this holding company idea. And crucially, from his years on Wall Street, he knows how stocks work. He knows that stocks are a tool. You start a company, you can issue pieces of paper. This time it was literal pieces of paper, stock certificates. And use the proceeds from selling those pieces of paper to buy real companies.
9:38He is about to do this to go on one of the greatest buying sprees in business history. Over the next year and a half, GM will acquire majority control of a major company every month, month after month. Starts with Buick and Oldsmobile. A few months later, in early 1909, he buys a struggling car company called Oakland, which will later be renamed for the town where it's headquartered in Michigan, Pontiac. A few months after that, he buys a company focused on the high end of the market, Cadillac, which, remember, from last week was founded by Henry Ford. Buys a couple little truck companies that eventually become GMC Trucks.
10:17So he's going hard at horizontal integration, right? Which is buying up companies that do the same thing. You're just like, everyone makes a car. Makes a car, sells a car. But Billy's also getting into vertical integration, right? Different parts of the supply chain. So he buys companies that make axles, rims, engines. Buys a company that makes spark plugs, becomes AC spark plugs. Buys Fisher Body, which becomes this famous part of GM. Spends$7 million to buy a company that makes electric headlamps. Company turns out to be a fraud. No. Fake innovation. Like they had backdated their patents or something and GE owned the patents.
10:53And Durant had to write down the entire investment. But he's Billy Durant. By 1910, General Motors is selling 21 different models made by 10 different manufacturers. And just to be clear, there is no synergy here. It's not one giant factory with everyone working together. No, it is a total mess assembled by this manic salesman who just wants to make deals. And this is around the time that the Model T Ford starts to take off. The price is getting cheaper. It's the best-selling car in the country. It's one car getting more and more efficient every time while Billy Durant is creating an empire, an inefficient empire.
11:35Yes, and Ford is winning and GM is losing very clearly at this point. So by the middle of 1910, GM owes millions of dollars to its suppliers. They've got all this inventory on hand. They lay off a third of their workforce, and Billy has to go to the bankers for loans. And the bankers look at GM, and the whole company is a mess. They can't even tell who's doing what. Each subcompany has its own books. And the bankers are like, look, we are not going to put money into Billy Durant. Yes, GM is a real company. They're making cars. But if we're going to put money into this, Billy Durant has got to go.
12:15So now Billy Durant is out at GM. We're going to take a break and we're going to come back. And then Billy Durant is going to create a company to compete against GM. Can't stop this guy. In fact, because he's Billy Durant, he's actually going to create four companies to compete against GM.
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15:11That's the end of the ads. When the bankers fired Billy Durant from his job running GM, they also stopped production of GM's low-end Buick. And that low-end Buick was GM's strongest competitor to the Ford Model T. And I guess the bankers were like, let's not even try and compete on that one. Ford is clearly winning there. Let's leave that end of the market to him. And Billy Durant was like, opportunity. Low end of the market, I can compete there. And like a lot of founders today, he was still this charismatic guy. We were talking about this. Our producer, Gabriel, was like, yes, like Adam Neumann.
15:52I started WeWork, blew up, and got more money to start some new thing. Billy Durant was like that. He was a gifted salesman. People still wanted to invest in him. So he started issuing stock and creating companies, created four companies. And there's one that we really care about. He started it with a famous Swiss race car driver named Louis Chevrolet. Amazing. I thought it was like an Explorer or something Chevrolet. Yeah, a town in Michigan or something. No, it was a Swiss race car driver. It started out badly, and Durant ended up buying out Louis Chevrolet for$10 ,000 and rolled up all of these companies he had started into one company, into Chevrolet, with one mission.
16:33create a car that can compete with the Ford Model T. And he can't quite compete on price. Like, Ford is just too far ahead. But he builds slightly nicer and slightly more expensive cars. Because if you're competing with a car for the poor, as Henry Ford put it, maybe there are people who think of themselves as not quite as poor as my neighbor and want to show it off. Yeah, and, you know, big markets get a lot of niches. There are, in fact, a lot of niches. I think of like the Galapagos and like all the finches with each little beak. As the car market is growing, there are more profitable niches.
17:08And a Durant finds one in the slightly more expensive than a Model T niche. In 1915, he launches a car called the 490, the Chevy 490, which is supposed to cost$490, the price of a Model T around this time. Yes. Actually cost$550. Most Billy Durant thing ever. Total salesman move. But it's a hit anyway. You pull him in with this and then show him a larger number. It's called the 490, but let me talk to the guy in the back room. Yeah, the manager says, we just can't make that deal. We're giving him away. So now Durant is making money. People are actually buying this car anyways. You know what he's doing with the money he's making?
17:47He is secretly buying up stock in GM. The company started and then got kicked out of. And he has this dream of taking back his baby, taking back GM. He goes to the people who sold him their companies when he was at GM. They, of course, still have GM stock. They agree to back him. And he also gets to know Pierre DuPont, very important figure. Of the chemical family? Of the chemical family, DuPont. He is the chairman of the board of GM also at this time, and he is running DuPont. And at the time, DuPont was largely in the explosives and gunpowder business. This is 1915. World War I. All of a sudden, his products are very popular.
18:29It's a good time to be in the explosives and gunpowder business. So DuPont's taking his blood money, basically, and investing it in GM. And Billy Durant gets DuPont on his side. And a few months later, Billy Durant goes to a GM board meeting and drops the bomb. He says, I and Chevrolet now control a majority of the shares of General Motors, and there's nothing you can do about it. I'm back. Charm beats organization. I guess so. I guess so. He charmed his way back, at least for now. And he does the thing again. He does the thing again, issuing stock, buying companies. Building factories, buying companies, borrowing money, making more cars.
19:12Again, there is a downturn. This time it's the recession of 1920. And Billy Durant is in trouble again. And he's in trouble personally because very much in keeping with his character, Billy Durant has been busy borrowing money to buy GM stock. And the collateral he uses for those loans is the GM stock he already owns. And so now that the stock price is falling, the lenders are like, we need our money back. And in order to give them their money back, he's got to sell the stock. And this is a bad situation to be in. This happens in every recession. The people who have borrowed the most, who are the most extended, are the ones that go under.
19:52And you have this cyclical fire sale potential where you got to sell the asset to pay back the loan and that makes the price go down. And that's extremely bad. And so Pierre DuPont, chairman of the board, decides to figure out what's going on with Billy Durant, the man he backed. He says, OK, how much money have you borrowed and who have you borrowed it from? And Durant's like, um, he starts looking around his desk. He's got all these papers with like handwritten notes. It's worse than DuPont thought. DuPont writes a letter to his brother just after this. Read this line from this letter. Mr. Durant stated that he had no personal books or accounts and was unable to give definitive statements.
20:32He doesn't know how much he owes or who he owes it to. So somebody got all Durant's papers together and edited it up. And in fact, he owed$30 million. And he gets fired again. and DuPont and some other bankers bail him out and they fire him. But there was this one key thing Billy Durant had done a few years earlier when he was vertically integrating, back when he was buying up all those parts company. This is the engine motor company you talked about? It's actually even more boring than that. It's a company that sold roller bearings. These things that are kind of like ball bearings. Are they like cylindrical?
21:12I think so. Maybe they're a disc. They go between the axle and the wheel to reduce friction. And the company is not important because of the roller bearings, but because of the guy who was running the roller bearing company, a guy named Alfred Sloan. He is kind of also like a human roller bearing. He is not exciting, not flashy, but very good at reducing friction. Oh, nice. Yeah. He's good at making things more efficient. And Billy had brought Sloan in to GM to run those parts companies that he bought up. And once Billy is gone, Alfred Sloan, the human roller bearing, is going to turn GM into the efficient machine that's going to beat Henry Ford.
21:54And also he will create the model that is going to transform corporations around the world in the 20th century. In fact, it's going to create what we think of as a corporation. Kind of. That's after the break.
22:42We'll be right back. stocks, builds a one-of-a-kind index, and lets you backtest it against the S &P 500. Then you can invest in a few clicks. Generated assets are like ETFs with infinite possibilities, completely customizable and based on your thesis, not someone else's. Go to public.com slash podcast and earn an uncapped 1 % bonus when you transfer your portfolio. That's public.com slash podcast. Paid for by public investing. Brokered services by Open to the Public Investing, Inc., member FINRA and SIPC. Advisory services by Public Advisors, LLC, SEC Registered Advisor. Generated assets is an
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24:30Okay, we're back from the break. Billy Durant is out. And Alfred Sloan is in. And they're these opposites, but they're these just beautiful form of opposites that you often see in corporate life these days. You first of all have the cowboy, the charismatic founder, right? Great salesman, has the dream, can't really add up debts, but that doesn't matter because he's selling people on what it can be, you know, constantly future focused. And then when the cowboy gets in trouble, story old as time, the board brings in the roller bearing, the human roller bearing to count things, put things in files, in file cabinets.
25:10Yeah, make things more efficient, more orderly. And a really interesting thing about this story is the broader historical context. Because this is the 1920s when Sloan is coming in. This is the moment when the boring guys, the managers, are ascendant. You know, if you think about it, if you go back a few decades, it was all cowboys. It was Carnegie and Ford and Billy Durant. But then once you get into the 20s and 30s, things have settled down. You know, the country has industrialized. You don't have all these new companies coming along doing things nobody's ever done before. And in fact, when I was working on today's episode, I looked at a list of the most valuable companies in 1995, right before the dot-com boom.
Read the full transcript
26:05The most valuable companies in America at that time were GE, Exxon, originally part of Standard Oil, AT &T, Coca-Cola, and Philip Morris. These companies are 100 years old at that point. They were started in the late 1800s. Yeah, they're all 100-year-old companies. Yeah, yeah, yeah. So they had been run by this managerial class for decades and very different than today. You know, today, if you look at the biggest companies, a lot of them were started by people who are still alive, in many cases still running the company. You know, Elon Musk, Jensen Wang, Mark Zuckerberg. But for most of the 20th century, American business was not dominated by entrepreneurial cowboys.
26:46It was dominated by managers, by people like Alfred Sloan. This is a deep idea, this back and forth between the cowboy era and the managerial era, seeing that perhaps 10, 20 years in the future we'll have another managerial era where they'll clean up the messes. Maybe, maybe so. I think it depends on sort of the rate of technological change. And, you know, you have this second industrial revolution in the late 1800s that gives all these cowboys this opportunity, which they take. And then you have a kind of stable era. So we'll see. But we might get back to a manager era. All right. Our manager hero, Alfred Sloan.
27:21Rides in on his boring, slow, but safe horse in the early 20s. And he is about to invent the model for how managers are going to control American business for essentially the rest of the 20th century. Becomes president and GM in 1923. Inherits this total mess from Billy Durant. All these companies have their own bookkeeping systems. They're all doing their own thing. It's hard even to compare. Like, is Cadillac making more money? Is, you know, Chevy doing better? Under Billy Durant, there is no real GM headquarters. It's just Durant and a few assistants running around calling people and making deals.
28:03And Sloan clearly sees that there needs to be more centralization. You know, GM needs to be a unified company. But it's interesting and subtle because he also realizes that Cadillac needs to still be Cadillac and Chevy needs to still be Chevy. They are at some level different. With loyalty. With loyalty, even with creativity. Like it is a creative business making cars. There's some style involved. They're going to bring in more style. And so Sloan comes up with this system that is going to shape big companies around the U.S. and around the world. And again, it's one of those ideas that seems obvious to us now because it's ubiquitous, but it wasn't obvious at the time.
28:45And that is this. Sloan makes each car brand, you know, Chevy, Cadillac, Oldsmobile, its own division with its own profit and loss line. It's responsible for its own P &L. And then he creates this small team of senior executives at GM who don't have day-to-day operating responsibility and whose job is to think big. Yes, to keep track of the finances, but maybe more importantly, to think about GM's long-term strategy, which sounds extremely boring and manager, but it is extremely effective. It works. And they start teaching this in schools. This is the rise of the manager class. You went to business school.
29:27I have a master's in business administration. You are the descendant of Alfred Sloan, right? Part of the reason I think it works so well at GM is because Sloan and the other top managers he brings in as these senior executives are really good at understanding what's happening in America in the 1920s. And at taking that understanding and using it to push the country further, to shape the country in a way, of course, that is going to be good for GM, but that has a profound effect on America, on American culture. So I want to point to three key moves. It's very Sloan of you. That GM makes around this time.
30:06Yes, Jeremy, I've prepared for you this presentation. Okay, three key moves Sloan makes at GM around this time. Move number one. Maybe you have one of those big pointers. This is actually Sloan's language here, this headline for this one. A car for every purse and purpose. Beautiful. Comes from the 1924 annual report. And the idea is GM is going to clearly differentiate its division so that, one, they're not competing with each other. And two, more interestingly, if you are a car buyer, whatever you need, however much you want to pay, there is a clear GM brand for you. And one of the problems with having one price, as Henry Ford wanted to have one cheap price, is there's a lot of people who actually want to pay more.
30:54And if you charge them a low price, well, they get to keep the money in their pocket, but they were going to give it to you if you just gave them a reason. Don't leave money on the table. Price discrimination. So the suite of GM brands that Durant has built is perfect for this. You know, if you want a cheap car, buy Chevy. You want something sporty and moderately priced? Pontiac. If you're like a middle-class dad looking for a family car. I'm listening. Oldsmobile. Or if you get a promotion, upgrade to a Buick. Mr. Smith, I see you doing well. Congratulations. If you've really made it, join the country club.
31:27You know what it is. You buy a Cadillac. You buy a Cadillac. I wouldn't know personally, but I admire those who do. A car for every purse and purpose, for every wallet and want. Move number one. The boardroom's taking notes. They're looking. Next slide. Move number two. Keep the customer dissatisfied, gentlemen. In the 1920s, Chevrolet started bringing out new models of its cars every year. And within a few years, this had spread to all of GM. So every brand is bringing out a new model every year. And to be clear, it's not like they were re-engineering the car on the inside every year. This always confused me.
32:06It really did when I was a kid. And even to this day, like, why would you care about the difference between a 1988 and a 1989 model of a car? I'm going to give you a line from Alfred Sloan around this time. He said, we need to bring the laws of Paris dressmakers to the automobile industry. It's fashion. This is such an insight. These cars are very expensive. And they could have treated these cars like buying a house. You know, you buy a house, you fix it up, but you don't change your house every year, every three years. Instead, what an insight that this is something that is essentially disposable.
32:45Yes, Sloan was so committed to this idea of car and fashion that he actually created a whole department called Art and Color. Remember, this is like a heavy industry industry. This is big factories. This is not a thing people thought of as fashion. And so often the new model would be like, oh, yeah, the new model, it has some chrome here. The headlamp is a different shape. You don't want that old headlamp shape. Did Henry Ford have an art and color department? It was black. It was one guy who was like, how about if we had Henry Ford? It's like, keep it black. So there is this key line from Charles Kettering, the head of research at GM around the time.
33:19He was the one who had this phrase, keep the customer dissatisfied. He wrote, if everyone were satisfied, no one would buy the new thing because no one would want it. Around the boardroom table, there is a murmur and a stroking of beards. Move number three. Buy now, pay later. This guy's inventing America. This one actually really is. This one actually we got a credit to Billy Durant. This one started when Durant was running the company. GM created its own finance arm, GMAC Financing, the General Motors Acceptance Corporation, because then as now, most people don't have enough money, you know, in their bank account to just go buy a car.
34:01You might be able to get a bank loan. You might not. And GMAC meant that somebody without enough money in the bank could walk in off the street, get a loan at the dealership, and drive off in a brand new car. To summarize, gentlemen, we have a car for every person purpose. We have new models every year and we have financing so people can pay for it. And, you know, if you zoom out and think about the 1920s. Yeah, it's coming at the perfect time because people have money. People are obsessed with fashion. This is the rise of America. We're post-war. Everyone wants to spend, spend, spend. It's kind of making it happen, right?
34:40It is coming at the right time and it is creating this consumerist, debt-driven 1920s culture that we know. Because we also have the radio at this point and advertising and selling these things. So now think about Henry Ford, who at the beginning of the decade was on top of the world, right? Like all three of these moves from GM are like anti-Ford moves. You know, a car for every purse and purpose. No. For Ford, the car for every purse and purpose is the Model T. There is one car. It is the car. A new model every year. Absolutely not. In fact, you know, they sold the Model T for what? For well over a decade.
35:22But it did change on the inside over that time. They kind of played down the changes. Because, and I'm reading a quote from him, we believe that when a man buys one of our cars, we should keep it running for him as long as we can and at the lowest upkeep cost. Oh, how naive. I mean, kind of nice in its way. So, yeah, so that's the Ford quote. Compare that with this famous quote from a GM exec named Harley Earl. Actually, the guy they brought in to start that art and color department in the 20s. In the 50s, here's the thing he said in the 50s. Here, you take it. In 1934, the average car ownership was a span of five years.
35:59Now it's two years. When it is one year, we will have a perfect score. I kind of hate that. I kind of hate that. Well, average car ownership now is much longer, interestingly. We are both the kind of people who buy things and want to keep them forever. Yeah. Anti-American, if you will, at this time. We were not on board with the GM. We were not on board. So if you think of Ford, he's anti-fashion, anti-new car every year. And he was also anti-finance. I think, in fact, he thought it was morally wrong to put people into debt to buy a car. And I do think there was a change in the way Americans thought about debt in the 20s, where before that, people were much more scared of debt.
36:40They thought debt was bad. Well, he was checking his workers to make sure that they were wise with their money and not in debt. And saving, yeah. And there was this thing at Ford where you could, like, save money every week. You, like, deposit five bucks every week at the Ford dealer. And when you have enough money, you buy a car. Obviously, people would rather just borrow the money today and drive off in a car. And so for all of these reasons, GM passes Ford. At the start of the 20s, Ford's market share was over 50%. By 1926, Ford's market share has fallen to 30%. And things are actually about to get worse for Ford.
37:21In 1927, Henry Ford finally went along with all the execs who'd been telling him, It's time to come up with a new car, the Model T. It's a little bit old by now. So in 27, he's finally like, okay, we're going to do something more modern. They're going to call this new car the Model A. Back to the beginning. Yeah. They have a prototype. They know the car they're going to make. But at this moment, the thing that made Ford great, in a way, is going to come back to bite them. And that is Ford's factories had been optimized to this wild degree to be incredibly efficient at building the Model T. One thing.
38:06One thing. Like, remember there was that machine that drilled, I think it was 24 holes all at the same time in the engine block for the Model T. Now they got a new engine. That machine is useless now. And so, in fact, in order to switch over from the Model T to the Model A, Ford has to shut down production entirely for six months. Six months when they're not making cars, they're just changing over the factory. This is something they teach you when you get your MBA, that production lines can be too efficient. Like there needs to be a little bit of slack in the system for when things change or when there's a stumbling block or something.
38:43And we saw this all the way to the super efficient supply chains during the pandemic. People who had supply chains that were just in time, just the part they need that arrives, you know, the morning you're about to put it in a car, those people were screwed when there were any sort of delays. And the lesson, and it comes again and again, is, yes, it is a short-term view to be super, super, super efficient. But clearly for Henry Ford, this put him way behind GM. Yeah, it worked for a while. It wasn't that short-term. But at this point, it is definitely biting him back. And they do come out with this new Model A.
39:23And it is a great car. It's, you know, more powerful than the Model T. It's still very cheap. But America had fundamentally changed in a way that GM understood and helped to make happen. Americans didn't want to drive one car anymore. They didn't all want to rush out and buy the Model A. They wanted the newest car. They wanted to be able to trade up to a higher status brand if they got a raise. And if they didn't get a raise, they wanted to be able to borrow the money to buy the higher status car. What Alfred Sloan understood that Henry Ford never really did was that this era of mass production that Ford had created gave rise to an era of mass consumption to the modern consumer.
40:09And so Sloan and GM did what great companies do. They saw this change in the world and then they pulled that change forward to their own benefit. GM pushed Americans to become a nation of consumers, and they capitalized on that consumerism, which is why GM, and not Ford, was the biggest carmaker in the world for the rest of the 20th century. Boom! Before we go today, I just want to thank our listener, Professor Humberto Barreto, who wrote to us after he heard the episode about the origin of Silicon Valley, where we talked about Sputnik, the Soviet satellite that came as this huge surprise to America.
40:53And he pointed out this really interesting thing that, in fact, I didn't know. And that is people at the top levels of the government in the United States were apparently not so surprised by Sputnik. They knew that the Soviets were working on a satellite. And interestingly, like President Eisenhower and others around him were building their own spy satellite at the time. And they kind of liked Sputnik because it was like, oh, now it's OK to shoot up a satellite and fly it over another country, which wasn't clear if that was going to be OK. And they're like, we're going to have our spy satellite go fly over Russia and find out where their missiles are.
41:27The Soviets did it. We can do it, too. Thank you, Professor, for writing to us. Everybody should write to us. I love getting emails. We're at businesshistory at pushkin.fm. I'm also at Jacob Goldstein on X and I'm on LinkedIn as well. I'm at Radiosmith, all the places that matter. Today's show was produced by Gabriel Hunter Chang. It was engineered by Sarah Bruguer. And our showrunner and editor is Ryan Dilley. My name is Jacob Goldstein. I'm Robert Smith. Thanks for listening. This is Julian Edelman from Games with Names. I want to take a second to talk about something that's personal to me. I've had the privilege of working closely with Robert Kraft for a long time.
42:08And one thing I've always respected is how seriously he takes up standing up to hate. As a Jewish athlete, my identity is something I am proud of, but I also know what it feels like to be singled out for it. That's why this new commercial for the Blue Square Alliance Against Hate that aired during the big game really hit home. It's about showing up for someone when they're targeted, even if you don't have the perfect words. And sometimes standing next to someone is enough, and you can show support by sharing the Blue Square. I'm U.S. Transportation Secretary Sean Duffy.
43:11This is Jacob Goldstein from What's Your Problem? When you buy business software from lots of vendors, the costs add up and it gets complicated and confusing. Odoo solves this. It's a single company that sells a suite of enterprise apps that handles everything from accounting to inventory to sales. Odoo is all connected on a single platform in a simple and affordable way. You can save money without missing out on the features you need. Check out Odoo at odoo.com. That's odoo.com.
From the publisher
Ford was the pre-eminent American car maker and Henry Ford was the king of modern manufacturing, until a Michigan cigar salesman decided to consolidate a bunch of small auto companies into a single firm to defeat the Colossus of Detroit.
General Motors united the likes of Oldsmobile, Buick, Cadillac and decided to live by "the laws of Paris dressmakers" to make cars that were more stylish and fashionable than the austere, black-painted Model T that was coming out of the Ford plant.
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