In short
Episode topic: Introversion vs extroversion—energy sources, misconceptions, and how personality interacts with workplaces, relationships, and mental health (including anxiety and burnout).
Guests
Kimberley Wilson, a counselling psychologist hosting Complex; Dr. Oli Twizel, counselling psychologist who works mainly with elite athletes and high-performance individuals (also some NHS work).
Key claims
Introversion/extroversion aren’t disorders or “right vs wrong,” but traits on a spectrum; online quizzes and corporate personality testing often lack scientific rigor compared with the Big Five. Practical boundary-setting matters (e.g., asking for alone time). Introverts can be misread as socially anxious; extroverts can burn out from constant “yes.”
Notable examples
“Belle” asks if she can insist on weekend alone time after being over-socialized; a client with extreme introversion struggles with public speaking in an extrovert-heavy corporate environment; leaders can be introverted or extroverted; relationship mismatches require choosing the right time to negotiate needs.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOExploring Introversion and Extroversion
1:03 to 2:38
Kimberley discusses the societal perceptions of introverts and extroverts.
“I'm a counselling psychologist and this is Complex.”
Defining Introversion and Extroversion
2:38 to 4:07
Definition and explanation of introversion and extroversion by Dr. Oli Twizel.
“We had a really great conversation before about confidence.”
Addressing Listener Concerns
4:07 to 8:08
Discussion of a listener's experience as an introvert and the need for alone time.
“So I do love to start with a definition.”
The Big Five Personality Traits
8:08 to 11:20
Introduction to the Big Five personality traits and their relevance to introversion and extroversion.
“This feels like a good time for us to dive into the complexity.”
Introverts in Extroverted Environments
11:20 to 14:00
Discussion on the challenges introverts face in extroverted workplaces.
“Although it's very compelling, isn't it?”
Understanding Introversion and Social Anxiety
14:00 to 14:36
Explore the relationship between introversion and social anxiety, and how they are often confused.
“And of course, social anxiety does exist, but they have mislabeled themselves or been mislabeled by other people as being socially anxious because their tendency in groups is just to be quiet.”
The Risks for Extroverts
14:37 to 16:48
Discuss the potential challenges extroverts face, including burnout and people-pleasing.
“oh well my anxiety is now going to rise because I now have to go to that coffee shop when I really don't want to do it it's the anxiety rather than the introversion that we're working with in the therapy room.”
Navigating Relationships Between Introverts and Extroverts
16:49 to 18:56
Learn about the dynamics of relationships between introverts and extroverts and how to negotiate differences.
“And if we think about relationship, like Belle's experience with her partner on the weekend, can introverts and extroverts struggle to understand each other?”
Spectrum of Introversion and Extroversion
18:57 to 22:24
Understand that introversion and extroversion exist on a spectrum rather than as fixed categories.
“way of being and understanding what they need as well.”
Practical Tips for Managing Personality Traits
22:25 to 24:28
Get actionable advice for managing behaviors as an introvert or extrovert in different situations.
“So I'm thinking, for example, of an introvert who is very similar to your client, you know, required to speak publicly on a regular basis, and it's incredibly stressful.”
Show all 11 chapters
Self-Compassion and Authenticity
24:29 to 26:46
Emphasize the importance of self-compassion and understanding one's true nature in social situations.
“And then that's the work to try and manage that in a more effective way.”
Transcript
Automatic transcript. May contain errors.0:00This BBC podcast is supported by ads outside the UK.
0:30Kimberley Wilson:at Whole Foods Market. Is the American dream still possible? I'm Asma Khalid, one of the hosts of the Global Story podcast from the BBC. One of the most successful exports the United States has ever sold the world is the American dream, that tantalizing promise of a better, freer, richer life. But is it still attainable? I feel like the American dream is alive, but not well. For more, listen to the Global Story on BBC.com or wherever you get your podcasts.
1:02Kimberley Wilson:Hello and welcome. I'm Kimberley Wilson. I'm a counselling psychologist and this is Complex. The psychology podcast that helps you navigate your way through the quagmire of information that's out there about our mental health. In today's episode, I'm exploring introversion and extroversion.
1:30Kimberley Wilson:Now, there are thousands of online quizzes telling you whether you're an introvert or an extrovert and how that characteristic influences areas of your life. And you might well be thinking that you're lucky if you're an extrovert, because especially in the West, society really seems to favour extroverts. Things like rewards for speaking up in meetings or in class, those busy, bubbly social gatherings you see on social media, being the leader of the pack, the alpha. And in comparison, the poor old introverts, well, you've long been sidelined and overlooked. But actually, the truth is, as always, a little bit more complex than that.
2:17Kimberley Wilson:And that's what I want to look at today, because knowledge, my friends, is power. So let me be your guide from the noisy open plan office of misinformation to the peaceful library of understanding.
2:37Kimberley Wilson:And here with me is counselling psychologist, Dr. Oli Twizel. Welcome back to the studio, Oli. It's lovely to be back. Thank you for having me. We had a really great conversation before about confidence. And listeners, you can find that in the Complex feed on BBC Sounds. Oli, can you remind us what it is that you do? Yeah, so as a counselling psychologist, I work primarily with elite athletes and high performance individuals. And I also do a little bit of work with the NHS as well. and you told us last time that you're from a farming background and I wonder whether because sometimes certain professions attract certain personality types is there a kind of dominant introversion extroversion in farming?
3:22It's a really interesting one because I think farming in itself is quite unique as an industry it's more vocation than it is an industry and I think that a lot of farmers that you'll see will be you know kind of isolated from the local community So from that sense, you may take the view that they're quite introverted. But then again, most farmers are very sociable. And when they're out there and they're with other people, they're very keen to engage with others. So, yeah, it's a difficult one to kind of put your finger on.
3:47Kimberley Wilson:That's really interesting. And it already highlights the ways in which our personality types might interact with our environments and offer us different opportunities to express those aspects of ourselves or not. So I think this is going to be a very interesting episode.
4:07Kimberley Wilson:So I do love to start with a definition. So what do we mean, Oli, when we talk about introversion and extroversion? Yeah, so I think that introversion, it tends to be where we draw energy from within. And that means that generally, it's more of an isolated personal approach. Whereas extroversion is where we draw energy from outside of our world. So we bounce off of other people. And do you find yourself actually using it? Is it a helpful concept in the therapy room with the clients that you work with? I think I hold it theoretically in the back of my mind, because I think one of the biggest misconceptions when it comes to introversion and extroversion is that one is right and the other is wrong.
4:51And I don't think that that's the case at all, because it's a trait and it's not a disorder. For me, the bit that I'm more interested in is what are people's relationships with that and how is that interacting with their behaviours out in the real world?
5:07Kimberley Wilson:And actually that brings us quite nicely to the story that's been passed to us. I'll read that out for you and I'd love to hear what you think. So I'm going to call this person Belle to protect their identity. And Belle says, I know that I'm an introvert. I need quiet alone time to recharge my batteries after big social interactions, like going to the office. I listened to the radio and podcasts in my headphones as a way to decompress. This Sunday I desperately needed my alone time as I had to attend an all-day work event on Saturday and I was completely over socialized. I wanted to spend the day alone but my boyfriend, an extrovert, wanted me to join him for a coffee with his mum and I felt obliged.
5:52Kimberley Wilson:and then when we got home I was trying to decompress by cooking and listening to the radio but my friend called and I was interrupted again. Now I'm completely exhausted. Is it reasonable for me to insist on having a couple of hours of alone time every weekend? Ollie what are your thoughts? Thanks to Belle for sending that through because I think many introverts could certainly relate to that. My initial thoughts on that are that I think that Belle has already got some really good ways of coping and managing with the outcome that she feels from this kind of energy exhaust in the environment. She has identified what she needs, hasn't she?
6:36Kimberley Wilson:Which is a really good place to start. She already does things like listens to podcasts and various things on her headphones. She's got ways to kind of shut herself away from some of that external noise and recharge. But to answer her question more bluntly, I think absolutely it's reasonable for her to actually say, yeah, yeah, I need this time. And this is really, really important to me. And actually, Sunday seemed to be quite a poignant time to recharge. I had a client recently who talked to me about that desperate need for him to have that time on Sunday away from his friends and everybody else so he can recharge because he's in a very kind of high powered, high energy environment that keeps him running throughout the week and that kind of exhaustion comes to her head on a Sunday.
7:22So I think that's good. But I would say if she's going to set those boundaries, they need to be communicated properly and effectively with her partner before the Sunday happens. Then maybe it's better received and it's better understood.
7:39Kimberley Wilson:Yeah, because it feels like the challenge in Belle's story isn't that she isn't sure where she sits on this kind of personality characteristic or that she doesn't know what she needs. It's about whether she feels she has the right, the permission, to ask for what she needs to recharge. And I think we'll really get into that as we get into the episode, understanding why asking for that permission feels like such a challenge, particularly for introverts. A hundred percent. This feels like a good time for us to dive into the complexity.
8:16Kimberley Wilson:So to start us off, we need to talk about the big five, what psychologists call the big five, because introversion and extroversion sit within this larger personality framework. When it comes to introversion and extroversion, I think there seems to be a bit of a misconception that one is right and the other is wrong. And I think that often this feels much more of a a way of being for someone you may feel that you fall more to one side of the continuum to the other but it's really where you generate your energy either from within or from externally and i think that was really the carl young's initial thoughts when he came up with this back in 1921 this might be the first mention of young on complex actually i was imagining whether it could be.
9:02So Carl Jung, when he originally kind of coined this concept, it was much more a philosophical perspective. And he was just much more interested in why some people may draw their energy internally or externally. And it then kind of snowballed into something that became a bit more, we need to measure this. And I think that's an important distinction in time, because that measurable aspect wasn't I don't think the intention when Jung was looking into this. This is something which has essentially created this multi-million dollar industry that big business have latched onto and seen as a way of well in order to protect our profits or increase our profits we need to make sure that we're getting this particular personality type into the business, you know, let's get more extroverts in because they're the people who are going to really build this bottom line.
9:59And the reality is it's actually quite a false narrative because what we really need is we need both.
10:05Kimberley Wilson:I guess the distinction that is worth making though is that things like the paid for personality testing doesn't have very much scientific rigor behind it. whereas in psychological research when we're thinking about the big five there is much more kind of predictive validity to and I suppose I should describe what the big five is so the big five for psychologists talks about a key set of characteristics so openness to experience how much you are able to engage with new ideas and novelty conscientiousness basically how organized you are in a sense your extroversion or introversion your agreeableness how much you're likely to go along with things and your neuroticism which in this context really describes your tendency to feel negative emotions or things like anxiety and and depression so from a psychological research perspective the big five has much more predictive validity and a stronger research base than a lot of those kind of paid for personality tests you can do online or that are used as part, as you say, of recruiting for big corporations.
11:19Kimberley Wilson:Absolutely. Although it's very compelling, isn't it? The reason that also, despite the lack of rigorous research, things like horoscopes are still so popular. We do like to feel as if we are understandable and that we fit into a set or a particular group and that we can be described in a particular way. I couldn't agree more because actually when you mentioned horoscopes, that in itself is a way of trying to predict the future to try and reduce our anxiety about maybe what might happen. And some of these scales are essentially the same thing. But actually the reality is that it doesn't actually help because you can't predict the future and we can't predict how we're going to be in different situations based on all of that complexity that you said.
12:07Kimberley Wilson:Yes. And I think certainly when I, you know, I've worked in big corporations, introverts end up feeling like there's something wrong with them, that they are insufficient or lacking in some way because the workplace and corporate life is built in favor of the person putting their hand up, the person who's volunteering to lead, the person who is organizing Friday night drinks. and it can kind of leave introverts feeling at a real disadvantage. I can really relate to that. I had a client working with a big organisation. This is a client who's given me permission to talk about their story. He came to me with real issues around anxiety and particularly around public speaking and presentations.
12:54And as we started to unpack this a little bit more, it became very apparent that this person was very much at that extreme end of introversion. and it was very apparent that he was an introvert in a very extrovert working environment.
13:09Kimberley Wilson:It was a mismatch, really. Yeah, and actually, as we started unpacking that a little bit more, the client recognized that he had real value within that organization. But what's more, the company also valued him because the company were asking him to present on some of these ways in which he was working and his way of thinking as an introvert was very much kind of solitary, but allowed him to just understand the bottom line of what his role was, which was to bring in business for the company. And he was very good at it. And it was really the work in the room was trying to highlight that, that he could...
13:46Kimberley Wilson:That there wasn't anything wrong with him. There wasn't anything wrong with him. And he could rebuild his confidence and reduce his anxiety by recognizing that he did have real tangible value as an introvert within that extroverted environment. I see that a lot as well, that you have someone come in thinking, believing incorrectly that they are shy, perhaps that they have social anxiety. And of course, social anxiety does exist, but they have mislabeled themselves or been mislabeled by other people as being socially anxious because their tendency in groups is just to be quiet. And actually, it's much more that they're just judicious with whom they share their time and attention and energy with.
14:29100 % there's nothing wrong if you sit in the camp of an introvert but where I see the issues arise is that when people are trying to um it's a behavioral response to that it's that thing of oh well my anxiety is now going to rise because I now have to go to that coffee shop when I really don't want to do it it's the anxiety rather than the introversion that we're working with in the therapy room.
14:55Kimberley Wilson:And we've been thinking a little bit about introverts and introversion, but I'm wondering whether there are also risks for extroverts. So yes, a lot of the social world and work life is set up for them. But I wonder whether there's also a kind of social expectation or maybe an internalized expectation for them to keep saying yes to social invitations and put themselves maybe at risk of burning out or crashing out at the end. I think you've hit the nail on the head there because there are issues with the other extreme with the extroversion and burnout is the kind of key component to that because when your engine is constantly on and you're constantly working you're constantly saying yes to the next engagement then that doesn't really give much space for you to actually properly recharge.
15:45I'm imagining a world where someone's tendency
15:48Kimberley Wilson:see to extroversion crosses over with their people pleasing and they can get themselves into real trouble in terms of not being able to set boundaries, not feeling capable of saying no and just feeling like they have to keep turning up to things, keep saying yes to those invitations. Yeah, 100%. That can be a real issue for extroverts. Yeah. And you work with pro athletes. Is there a distribution of introversion, extroversion across your client group? Or actually, is it just about how that person channels their personality into their profession? I see both, and I think it is. I think it's just how that person channels that.
16:28Now, not just with sport, but in life, we talk a lot about leadership. And I think that we're littered with examples of great leaders. And I think great leaders can sit on both sides of that fence of introversion and extroversion. So it doesn't necessarily come back to what we were saying before, is that big business, big sports organisations need that big extrovert. There's a need for both.
16:50Kimberley Wilson:And if we think about relationship, like Belle's experience with her partner on the weekend, can introverts and extroverts struggle to understand each other? I also want to point out that in my experience, introverts and extroverts tend to find each other in romantic relationships. I am certainly in a relationship like that. But the challenges of when you're bringing your world together between negotiating the different needs of the other person. Somebody wants a busy social calendar, the other person just wants quiet nights in. How do we think about that? How do we negotiate those differences and those different needs?
17:25I think the important bit there is to actually name it and to have those conversations. But the important bit of that is to find the appropriate time to have those conversations. So it's finding those quiet times to talk it through and explain, you know what, you know when you asked me to go see your mother at that particular time, I wasn't really in a position to feel comfortable to do that. Now that is not me telling you that I don't like your mother. That is me just saying that in that moment I needed time to recharge. And if you can find the quieter times to have those conversations, you can recognize and understand each other's perspectives.
18:02The difficulty that we often find ourselves in is that we have that conversation 10 minutes before we're leaving the house to go to the cafe. And, you know, I'm not saying Belle necessarily said this, but Belle's trying to have this conversation with a partner that's saying, I don't want to go. And his anxiety is up because he's told his mother that you're all meeting. And then you try to have that conversation up here 10 minutes before you're leaving the house and the message gets completely lost. So I think, yeah, absolutely, there is value in having those two different approaches in a relationship.
18:37But it's just understanding and appreciating how one person might be versus the other.
18:41Kimberley Wilson:So I guess whichever personality type we find ourselves leaning into, the point is that we need to understand ourselves, but also recognize the validity in the other person's way of being and understanding what they need as well. Absolutely, yeah.
19:06Kimberley Wilson:so i've been alluding to the idea that introversion and extroversion aren't kind of dichotomous buckets that we sit in one or the other but actually that it's more of a spectrum and that works quite nicely because i always like to put our topic on a scale for the listeners so ollie if we were thinking about let's say an extreme extrovert at one end of the scale could you paint us a picture what might their inner and outer worlds look like yeah I think as an extreme extrovert their what I like to kind of term their engine is always on and they're always looking for the next kind of social engagement or the next opportunity to just to just bounce ideas off people and that's how they learn and I think that that can be exhausting to just observe.
19:57And that also can lead to real extreme issues of them trying to seek stimulation. The issues that can come into that might be areas around substance misuse and extreme kind of spending and they're seeking all these other pleasure activities.
20:15Kimberley Wilson:And if we were to go to the other end of the scale, what does maybe an extreme introversion look like? Yeah, so I think the extreme introversion, it's recognizing where that solitude goes from being a comfort and a value towards an issue. So they're spending way more time on their own. You're noticing that they're starting to cut friends and family from their lives. Because whether we're an introvert or an extrovert, we're all social beings and we need that social connection. Even introverts do value that sense of being with other people, even if it can be exhausting to them at times. Yeah. And I guess we should also make a shout out for the people in the middle, the ambiverts, that's the technical term.
21:05Kimberley Wilson:And then people will say, I'm an introverted extrovert or I'm an extroverted introvert. And actually what they're describing is this need for a little bit of both. Maybe they do enjoy the occasional social experience and they enjoy going to parties, but they will also really value a bit of downtime, a bit of alone time to recharge and recalibrate. Absolutely. I think that's probably the vast majority of us and I think that it may well be helpful to recognize yourself as maybe more leaning to one than the other but it might be more helpful to see, well, in which situations, in which scenarios...
21:42With which people. With which people. Which of my friends do I really value being that more extrovert with or more introvert with. And I think that requires a little bit of time and work on yourself to just kind of recognize that and appreciate it.
21:55Kimberley Wilson:So it's not the case that on this spectrum, there is the best place to be. It's much more about knowing who we are. You know, I like to think of it, I always have lots of food analogies. It's like red and green apples, right? They're all delicious, but it just depends on which recipe you're making. That's a great analogy. I love it. Yeah, yeah, absolutely. there's no right or wrong um we may prefer a green apple in an apple pie and a red apple for snacking you're the expert on apples
Read the full transcript
22:33Kimberley Wilson:i guess the point we've been making this whole time is that introversion or extroversion are not problems to be solved in and of themselves but it's really about knowing yourself so that you can influence, augment the environment, have negotiations with the people around you, understand your needs, so that there is less of a mismatch between your style, your personality, and the world around you. So I'm thinking, for example, of an introvert who is very similar to your client, you know, required to speak publicly on a regular basis, and it's incredibly stressful. or on the flip side the extrovert who is a stay-at-home mum or works from home as an entrepreneur which is also really challenging so if you are either more introverted more extroverted and you feel like you're really struggling what are some practical things Oli that people can do where should they start yeah I think the main take-home point of all of this would be to recognize when are the times that my behavioral response to whatever I might feel as an introvert or an extrovert, when is my behavioral response becoming an issue or having an impact on my life?
23:54So with the example of the client who's finding the anxiety around presenting as an introvert, it's recognizing, well, how can I manage that anxiety? Not manage my introversion, but manage my anxiety in that situation? And where might it be causing some issues in my life? But then on the other end of the scale as an extrovert, is my sociability with friends and family, when might that become an issue? When might I be maybe drinking a little bit too much? When might I be engaging in drugs or excessive spending? And then that's the work to try and manage that in a more effective way.
24:35Kimberley Wilson:And I think I would, and this is partly a confession, I would invite extroverts to be, particularly extroverts in relationships with introverts, to be aware of the extrovert bias. Yes. So the assumption perhaps that the best way to be is a bit more outgoing or that everyone's going to have a great time at a rave. Just be aware of where you might be projecting or overlaying the things that suit you onto the other person and create some space, take a step back to really listen and hear and understand how the other person needs to be or needs to be looked after or needs to recharge. Yeah, I think that's a great point because we do, whether we like it or not, we do find ourselves in an extroverted world and that's the bias.
25:29If your partner is struggling to do a presentation at work, the response isn't to just, oh, just pull yourself together and get on with it is to actually recognize that there is something real in there that's causing a lot of distress it may seem easy and obvious to you as an extrovert because you can stand up in front of a group of people and speak and talk till the cows come home but for others that's a real issue so i think yeah it's really important for us to again when we find ourselves in these relationships where we've got these kind of sometimes opposites it's see the value but also to see what the other might be struggling with.
26:06Kimberley Wilson:Yes, I think those are really helpful. And I suppose I would also talk about self-compassion, thinking about Belle and this kind of question she has about whether I'm allowed to ask for the things that I need. You know, of course you are. And that there's nothing wrong, as we've said over and over again, there's nothing wrong with the way that you are in the world. And so if there are those critical voices saying you should be more outgoing and you should want to go to such and such a thing. Just to tell those voices to shh a little bit and really be kind to what is true and authentic about who you are.
26:43Kimberley Wilson:And actually the skill, the art is about understanding who you are, what works for you, and then trying to engineer things so that you can thrive as much as possible as who you are in the world. Absolutely.
27:03Kimberley Wilson:Oli, it has been a pleasure having you back in the studio. Thank you so much for inviting me back. And thank you to everyone listening. As you can hear, I'm on a mission to clear up the mental health space. So let me know what you want me to talk about. Email us your stories in a paragraph to complex at bbc.co.uk. But please note that I can't answer you personally. So if you have a concern about a medical or mental health issue, then I'd strongly urge you to seek expert help. And if you want details or further support with some of the issues raised in the podcast, you can find them at bbc.co.uk forward slash action line.
27:41Kimberley Wilson:And the link is also in the show notes on BBC Sounds. And that is it. Thank you again to my guest counselling psychologist, Dr Oli Twizel and to Belle for sending in her question. And lastly, thank you to the lovely production team at Loftus Media. That's producer Kirsten Lass, assistant producer Katie Chandler-Clark, researcher Grace Revel, science editor Rami Zabar, technical producer Leon Gower, studio engineer Andres Albert, sound engineer Ruth Rainey, and at BBC Sounds, assistant commissioner Izzy Lee Poulton and commissioning editor Rhian Roberts. I'm Kimberley Wilson. Thank you for listening.
28:26Take care and go gently.
28:37Kimberley Wilson:Silence in Court. I'm Lucy Worsley, and in my brand new series, I'll be hearing about the women involved in some of history's most infamous legal battles. Women accused of murder, bigamy and adultery, fruit of the shocking offence of not knowing their place. With a team of all-female detectives, I'll explore the lives at the centre of some extraordinary courtroom dramas, asking, has the justice system truly changed? Lady on Trial with Lucy Worsley from BBC Radio 4. Listen now on BBC Sounds.
29:19Kimberley Wilson:Is the American dream still possible? I'm Asma Khaled, one of the hosts of the Global Story podcast from the BBC. One of the most successful exports the United States has ever sold the world is the American dream, that tantalizing promise of a better, freer, richer life. But is it still attainable? I feel like the American dream is alive, but not well. For more, listen to The Global Story on BBC.com or wherever you get your podcasts.
From the publisher
Kimberley and her guest, chartered counselling psychologist Dr Ollie Twizell, explore the complexity of personality characteristics and how important it is to understand yourself. Because when you do, it becomes easier to manage the environment you’re in and to work out what you need.
Kimberley Wilson, chartered psychologist, is on a mission to sift through all the information and misinformation that’s out there around our mental health. She invites expert guests - trained psychologists, psychiatrists and psychotherapists - to help her share insight and some valuable tips. You can get in touch with the show. The email address is complex@bbc.co.uk. We might use what you tell us but we will do so anonymously. If you don’t want your email to be included in the podcast, then please remember to let us know.
Kimberley is not able to answer emails personally. If you are concerned you have a medical or mental health issue, then please contact your GP or seek expert help. Please also take a look on the BBC Actionline page: https://www.bbc.co.uk/actionline/ where you can find details of organisations offering information and support for common issues.
Complex is a Loftus Media production for BBC Sounds. Producer: Kirsten Lass Assistant Producer: Katie Chandler Clarke Researcher: Grace Revill Science Editor: Rami Tzabar Tech Producer: Reuben Huxtable Sound Designer: Ruth Rainey Digital Lead: Richard Berry Podcast artwork photography: Darren Skene
