How One Idea Became an $80 Million Female Health Tech Company | Crystal Etienne

29 Jan 2026 · 1 h 1 min · 30 chapters

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Earn Your Leisure Podcast: Episode Summary

Episode Title How One Idea Became an $80 Million Female Health Tech Company | Crystal Etienne

Episode Description In this episode, hosts Rashad Bilal and Troy Millings interview Crystal Etienne, founder of Ruby Love, a groundbreaking FemTech company valued at $80 million. Crystal shares her journey from conceptualizing a solution to a common women's health problem to scaling her business rapidly and raising significant venture capital.

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Key Concepts & Discussions

Introduction to FemTech

  • Definition: FemTech refers to female health technology that addresses women's personal and health needs, including menstruation, menopause, and maternity.
  • Market Overview: Despite being an overlooked sector by many investors, FemTech is recognized as a recession-proof industry due to the ongoing need for women's health products.

Crystal Etienne's Journey

  • Background: Crystal became frustrated with traditional sanitary pads, leading her to design a better solution that integrates the pad into underwear.
  • Initial Steps:
  • Developed a prototype that included a slot for sanitary pads in underwear.
  • Drew a patent on her invention, illustrating her commitment to the idea.
  • Sourced manufacturers in New York City to produce her product.

Business Scaling

  • Revenue Growth: Within 15 months, Ruby Love grossed over $1 million.
  • Funding Journey: Successfully raised $15 million in venture capital while facing challenges typical for Black women entrepreneurs.
  • Discussed the importance of understanding control, board seats, and product-market fit when taking VC money.

Challenges of Entrepreneurship

  • Raising Capital: Crystal elaborated on the difficulties of securing funding, including the biases faced by Black women in the VC space.
  • Scaling Issues: While rapid growth is often desirable, Crystal warned that scaling too quickly can hurt the business. She mentioned the importance of operational soundness.
  • Mistakes to Avoid: Common pitfalls include treating venture capital like a loan and taking rejections personally.

Company Evolution

  • Branding: The business initially launched as "Panty Prop" but rebranded to "Ruby Love" to better reflect its values and appeal to a broader audience.
  • Product Line Expansion: In addition to underwear, Ruby Love now includes period swimwear and activewear.
  • Sales Strategy: Primarily online sales, with a strong focus on SEO and targeted online marketing.

Personal Insights

  • Generational Wealth: Crystal emphasized the importance of selling a business for generational wealth, countering the notion that family businesses should be passed down intact.
  • Real Estate Ventures: Discussed her and her husband’s side business flipping mansions, underlining the financial responsibilities and realities of high-value properties.

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Key Takeaways

  • FemTech Potential: There's a significant market for products that address women's health, and innovation in this space can lead to substantial financial success.
  • Entrepreneurial Resilience: Persistence, adaptability, and a willingness to learn from mistakes are crucial for entrepreneurs, especially in niche markets.
  • Financial Education: Understanding VC dynamics and business operations can empower entrepreneurs to make informed decisions about growth and funding.
  • Cultural Conversations: The episode also addressed the unique challenges Black women face in entrepreneurship, including the need for mentorship and community support.

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Conclusion The episode closes with a reminder of Crystal’s journey, highlighting her determination and the importance of understanding the business landscape as a Black woman entrepreneur. Crystal ends with an invitation for listeners to follow her journey and engage with her initiatives supporting Black women in business.

Follow Crystal Etienne

  • Website: [Ruby Love](https://www.rubylove.com)
  • Instagram: [@IamCrystalEtienne](https://www.instagram.com/IamCrystalEtienne)

Additional Resources

  • For more insights on entrepreneurship and financial education, follow the Earn Your Leisure Podcast and participate in their community events.

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

Introduction of Crystal Etienne

3:19 to 4:40

Introduction of guest Crystal Etienne and her achievements.

“So she founded Ruby Love, which is a femtech company that's now valued at$80 million in just six years.”

Understanding Femtech

4:40 to 7:35

Discussion on what femtech is and its importance in women's health.

“So I want to start with the female tech.”

Crystal's Motivation to Innovate

7:35 to 8:44

Crystal shares her personal struggles that led her to create her product.

“And I was like, I have to do something about this.”

The Creation of a New Product

8:44 to 10:34

Crystal explains the design process of her innovative underwear.

“I'm going to create something, like, to actually, like, fix it.”

Testing and Manufacturing

10:34 to 13:16

Crystal discusses the testing phase and how she found manufacturers.

“Sometimes it could go for like two months if you have PCOS.”

Next Steps and Funding

13:16 to 14:00

Discussion on funding and strategies for mass production.

“So the pad is going to be a regular thickness.”

Initial Manufacturing Challenges

14:00 to 15:00

Learn about the early manufacturing struggles in product development.

“I went to the fashion district and found like a couple of manufacturers who did not take me serious because I'm walking around with a paper.”

Testing the Product

15:00 to 16:00

Discover how initial samples were tested by friends and family.

“And once the USPTO office told me that they messed up too, I was like, well, they got messed up.”

Funding and Patent Process

16:00 to 17:20

Understand the funding strategies and patent processes involved.

“I was running people's business and their operations.”

Launching Panty Prop

17:20 to 19:00

Explore the journey of launching the product initially named Panty Prop.

“So I started following, I had a big competitor at the time and they had just raised like$2.5 million.”
Show all 30 chapters

Marketing Strategies and SEO

19:00 to 21:00

Learn how effective marketing and SEO strategies propelled the brand.

“because everything went so fast, I was able to get all my products out.”

The Early Days of Operations

21:00 to 22:40

Discover the logistics and operational challenges faced in the early days.

“underwear and the swimwear at that time so no later we start adding activewear yes okay and And the swimwear is the same idea, but it's just something that you can go swimming in.”

Scaling the Business

22:40 to 26:00

Understand how the business scaled and the challenges of inventory management.

“So when I come back, all the orders will be sitting there.”

Fundraising Journey and VC Challenges

26:00 to 28:00

Explore the complexities of fundraising and the unique challenges faced by black women entrepreneurs.

“So when did you, but you did raise money eventually.”

Challenges Faced by Black Women in VC

28:00 to 29:00

Explore the unique struggles Black women face when seeking VC funding.

“We always hear the phrase that the most disrespected woman on the planet is a black woman, especially when it comes to VC.”

Identifying the Target Audience

29:00 to 31:00

Learn about the audience demographics Crystal focused on for her product.

“audience and I had already had my audience I knew exactly who my audience was at that time I had clicked off all the boxes.”

Cultural Perspectives on Health Products

31:00 to 32:50

Discuss the different cultural attitudes towards health products among Black and white women.

“Even when it comes to like women's health, like it's just different.”

The Decision to Change the Brand Name

32:50 to 36:20

Understand the reasons behind changing the product name and its implications.

“And, like, we just want to protect our daughters more.”

Investing in Black Women Entrepreneurs

36:20 to 39:50

Crystal shares her journey of investing in Black women and fostering their growth.

“you know what as long as we don't lose nothing then let's change it and then that's when I change it to Ruby Love.”

Common Misconceptions About VC Funding

39:50 to 42:00

Learn about the biggest mistakes entrepreneurs make when seeking VC funding.

“But what what are you looking for inside of these companies to say, all right, this is worth an investment.”

The Challenges of Scaling and VC Relationships

42:00 to 45:30

Learn about the complexities and hardships of scaling a business with venture capital.

“It's either, are you able to and willing to deal with what it is to scale your business?”

Outsourcing Fulfillment for Efficiency

45:30 to 47:50

Explore the decision to outsource fulfillment and its impact on business operations.

“You know that story when I told you I was going home, picking up my son, going to do the things?”

The Importance of Selling a Business

47:50 to 51:10

Understand the rationale behind selling a business for generational wealth.

“We actually stopped advertising in June of 2000, no, like May of 2022.”

Navigating Cash Flow Issues and Brand Equity

51:10 to 55:50

Discover how to manage cash flow problems while maintaining brand integrity.

“And they're going on living their life and doing other things.”

Personal Life vs. Business Challenges

55:50 to 56:00

Examine the balance between personal well-being and the stress of running a business.

“And those are things that people don't understand.”

Building Brand Equity

56:00 to 56:52

Learn about the importance of brand equity and maintaining business stability.

“And then we also have great brand equity and great branding.”

Challenges of Living in Luxury

56:52 to 58:09

Explore the realities and challenges of maintaining a luxury lifestyle.

“Our landscaping bill last year was like$300 ,000.”

The Evolution of Real Estate Ambitions

58:09 to 59:19

Discover the journey into real estate inspired by family legacy.

Managing Real Estate Projects

59:19 to 1:00:31

Understand the complexities involved in flipping high-end properties.

“We have people that we call in, like, real contractors.”

Future Plans and Initiatives

1:00:31 to 1:01:51

Hear about upcoming projects and the creation of a supportive community.

“Black Women Conversations, that actually scaled up real quick.”
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Transcript

Automatic transcript. May contain errors.

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0:42So, if you're high, just don't drive. Brought to you by NHTSA and the Ad Council. You know Roald Dahl. He thought up Willy Wonka and the BFG. But did you know he was a spy? In the new podcast, The Secret World of Roald Dahl, I'll tell you that story and much, much more. What? You probably won't believe it either. Was this before he wrote his stories? It must have been. Okay, I don't think that's true. I'm telling you. I was a spy. Listen to The Secret World of Roald Dahl on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. You know, we always say new year, new me, but real change starts on the inside.

1:24It starts with giving your mind and your spirit the same attention you give your goals. Hey, everybody. It's Michelle Williams, host of Checking In on the Black Effect Podcast Network. And on my podcast, we talk mental health, healing, growth, and everything you need to step into your next season, whole and empowered. New year, real you. Listen to Checking In with Michelle Williams from the Black Effect Podcast Network on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.

2:40all right guys welcome back in url back home for a little bit um so This is going to be a very dope episode. It's always good to talk to entrepreneurs and people in spaces that we haven't necessarily covered before. It's definitely a first, for sure. For sure. I don't think I've even really heard of this situation before. Yeah, the term femtech is not a term that I've heard before, but I'm glad I'm up on it now because there's an industry that is, when we talk about recession-proof industries, definitely one. Always going to be needed. Always going to be needed. Sure. So Crystal Etienne. Etienne.

3:18Etienne. So yeah, entrepreneur. So she founded Ruby Love, which is a femtech company that's now valued at$80 million in just six years. And also co-founder of Cage, which is a fund that she has with her husband. They invest into companies and has been extremely successful in the world of investing and entrepreneurship. so the femtech phrase is something i actually never even heard of before female technology i was i assume that's what and it's uh what is it like female hygiene products yep so femtech is um for like women's health anything that's women's health okay and like personal needs a lot of people don't know so like what are some examples of femtech um periods okay um menopause so hygiene type thing?

4:08Because maternity is with it too. Okay. Yeah. So any type of technology that is women health related. Okay. So it makes the products makes, the technology makes it a safer process for all these. Yeah. The innovation. Innovation. Gotcha. But she also received one of the largest funding rounds for a solo black woman entrepreneur. So this is going to be a variety of good conversations that we'll have from the business and investing and also raising money as well. So thank you for joining us. Appreciate it. Oh, absolutely. Thank you. No problem. So, all right. So let's get into this. So I want to start with the female tech.

4:50So you kind of explained it briefly, but what made you want to go into it? And what specifically do you provide in the female technology industry? Yeah. So reason why I wouldn't go into it, because I was struggling with my sanitary pad. It's like for a woman, we get our period like around like when we like between like nine and 11, 12 years old. And then you don't even realize that you had that thing for decades. Like it just come every month. It's aggravating. It's stressful. And we wear sanitary pads. And sanitary pads, they just don't look good. Y 'all the same one with a woman? What is it?

5:32It'd be sticking out all underwear The sanitary nail thing Yeah Like a maxi pad Maxi pad Well not tampon Tampon you're not gonna see hanging out Tampon you're not gonna see Yeah but Tampon is different from a bag Yeah yeah yeah But you're not gonna see But you I mean Yeah tampon you don't see But a maxi pad With the wings I thought Yeah men I don't really pay attention I thought people just use tampons No no No Uh uh no So the pads Is one or the other Girls usually start with your period, you usually start with a maxi pad. Yeah, so the pad is like the line, you put that on a line of the panty, right?

6:05And then the tampon obviously goes inside of the vaginal canal. I was a healthy gen. Yeah, yeah, yeah. So the tampon goes inside of the vaginal canal. Usually, so that is usually when people use that. I mean, you grow into that, but usually when you're going to do things like going into water, people tend to use tampons over pads, obviously because of the look of it all. But because you said this is technology. that was invented in the 50s. Yes, it was. And nobody thought to like, hey, I'm sure women everywhere felt like this is uncomfortable. Can we have something different? So like what sparked you to say, let's change it?

6:42Yes. So first of all, the sanitary napkin was really, most people don't even know. It was actually invented from a black woman. And most people don't even know that. Like it just started back then. Like she invented this. Mary Keller, She invented it. Nobody even knew that she invented this sanitary pad. And now, you know, like most white people, they just get the credit for it. But they didn't. So fast forward to me. I was just aggravated. My pad was just sticking out. I was watching TV. I was watching Wendy Williams on TV and I was laying on a bed. My husband was at his business. He had trucks and he wasn't home.

7:20And I was just like, it's just like crazy. It just looks nasty, like for the pad to stick out. And obviously men don't even recognize that. Like, even though it bothers us, y 'all don't even recognize it. Like, you didn't even know what I was really talking about just now. And you've probably seen it. It's probably been around you 50 times. Most people don't realize it. So I was just aggravated with it. And I was like, I have to do something about this. Because, like, why after all these years am I still dealing with this problem in this way? And as a health teacher, you understand. Like, it's something that every month we wake up, a woman wakes up that gets her period every single month.

7:55And we are really aggravated with it. Y 'all don't even understand. Like when you walking past people every day, it is a stressful like, oh, my God, my period is healing. It's cramps. It's cramps. It's the uncomfortableness. It's also the worry. Like if I had my period right now at this moment, I'm sitting here wondering like when I get up off the chair, is the blood going to be here? Like it's that. I had an all girls class. And so, like, they were 12 and 13 and 14. And I'm trying to explain this process to them. And in their minds, there's anxiety there, right? Because they don't know what's going to happen when that day comes.

8:33And anxiety is serious, like, when it comes to that. And some people don't know how to. The majority of women and girls don't know how to deal with that. So that is what made me say, like, I'm going to create something. I don't know what sparked me that day. I was like, you know what? I'm going to create something, like, to actually, like, fix it. and that's how it all started and what did so what it what exactly did you create so i jumped with my bed and i was like i'm gonna figure out something to hold my pad in place so that you can't see it because that's how it started that's what was bothering me like the fact that i could see my pad like out of my underwear and i was like it's nasty like but it's not nasty but it is nasty and i don't like it so i just got off i i drew like a underwear i don't know i won't even call it an underwear.

9:18I drew like a picture with like a hole, like so that it would, like that I would be able to put my pad in. So my product actually started. Like a cup? Nope, it wasn't a cup. I drew like I wanted to make an underwear that I was going to put the pad in like a slot. But like, alright, so like when you play football, they have what's called a cup where it's like. Oh, yes. Something like that. Like the jockstrap, maybe? Yeah. So it's a cup. It's a cup. Not that, but it's similar. The cup is inside the jockstrap. Correct. That's what I'm saying. So that's what you did kind of? It's like panties and you slide it inside the panties.

9:50Where I wanted my pad where you don't even know that it's there. Like if I'm in the locker room with another woman or whatever, you don't see it at all. Just like you don't see tampons. Most people were using tampons so that you don't see it and for the comfortability of it. A maxi pad was never comfortable. It's just bulky. It's just big. And I wasn't a tampon wearer because I had PCOS. What's that? PCOS is when best way to describe it. PCOS is something that a lot of women suffer from. Not fibroids, but how most women suffer from fibroids. PCOS is another form of a condition. And sometimes you get your period for like three weeks at a time.

10:32And I mean heavy. Three weeks? Sometimes it could go for like two months if you have PCOS. Three weeks, two months straight? Straight. How is that even possible? with PCOS. That's what happens. What does it stand for? I forgot. It's like poly. I don't remember exactly what it says. It's the long word. And that causes irregular period patterns. Like one day you could have regular normal periods like for your whole life. And then one day I realized like, wait a minute, I'm only getting my period maybe like four times a year. But when it was coming, it was coming like for one time I had it for like a month and a half.

11:10How do you? They can't really wear a tampon. Because even if you have a tampon in for a long period of time, that could be unsafe. It's going to push out. It's going to push out. I mean, if it's in there for too long, it could be risky, right? There's risks that come along with having tampons in. So in reality, with PCOS, I could wear it, but I'm going to be changing it like every hour because you're bleeding extremely heavy for a long time. Polystelastic ovary syndrome. Yeah, I told you it was long. Shard of Tardavis. I know Tardavis. Yes, we had this in real time. Yeah. Okay. Okay, so. So I had that.

11:49So you have that. Is there a cure for that? No. You could take stuff, but it's like to eliminate it like a little. But I realized I was having it, which I didn't know at the time. I was having it because I was in pre-menopause. So is there a cause for it? I wasn't in the doctor about it. He just told me that I had it. Because, you know, obviously I'm not an expert in this situation. But, you know, I was speaking to different women, just watch different documentaries, stuff like that. And they were saying, like, even periods, a lot of times it's what you eat. It's the environment. It causes longer periods.

12:21Like, they're like traditionally in periods should only be like three, two, two or three days. But when you have like a seven day period, it's like that's something that you could traditionally be eating the wrong diet or, you know, a variety of stress, different things of that nature can actually throw your cycle off. Right. So is there any cause for that? No, my doctor never told me. Mine could have been stress because I was going through a divorce with my first husband at that time. So mine could have been that. But my whole life since I had my period, my period would come only like two, three days.

12:50And then one day I just noticed it was here. I didn't pay attention to it because I'm like, all right. Because everybody complains about their period. I never had a problem. I never had cramps, any of that stuff. But one day I was like, okay, this is like the third time. And then it would disappear and not come back after like a couple of months. It was severe. So that's what, that's why I was always wearing, I mean, not tampons, maxi pads. So the technology you're making was really the actual garment, not the pad, right? So the pad is going to be a regular thickness. That's going to be standard.

13:22What's going to change is the actual garment that it's going into. Yes. Got you. Eventually, I did a pad too, like a particular type of pad. But at the start, no, it was just to make that more comfortable, to secure it properly, like under like where I needed it to be so it don't move. That's what it started from. That's all I wanted. You're designing this. Yes. Then I wrote a patent for it. Then you wrote the patent. So that was the next step to write the patent. Like a week after that, I started writing the patent. And you're using it. Yes. So how do you get other people to know how to use it?

13:53How did you make it? Oh, yeah. So I live in New York. So that was easy. I just got on a train on a railroad from Long Island to New York City. And I just walked around. I went to the fashion district and found like a couple of manufacturers who did not take me serious because I'm walking around with a paper. Like I want to make this underwear with a hole. But the money talks. So I'm like, listen, just make what I tell you. I'll pay you. And it was like, OK. And I found four manufacturers to make it like out there. And I paid them. They really didn't take it serious at all. And I took it and I just went with that.

14:29So they made how many how many making to start? So I made four samples first with four different people because I wanted to see like how it came out. Yeah. And then who were you testing on? Like you're giving that to your friends like, hey, I got this idea. I want you to try it. Yes. So one of my friends was my guinea pig. I would have her test it and style it and all types of stuff. So she was my guinea pig and my daughter was my guinea pig at the time. All right. So now that it's tested and it's proven. Yeah. You got to get this out to the people. so like now what's the plan how are we getting funding to manufacture more what's the next step yeah so I always was well off with funds but you still even though you got money you still like listen I need to I need to figure out like what I'm gonna do because I actually went all in like I left my job like I wasn't going back to work nothing my husband wanted to kill me but I was like I'm all in like when I had it I just did it I spent like 30 maybe like almost 40 days, like writing the patent myself because I didn't want to spend the$6 ,000 to pay a patent attorney.

15:32And once the USPTO office told me that they messed up too, I was like, well, they got messed up. I think I messed up on my dime. I might as well write it myself and mess up. So I wrote that and then I started like preparing to sell it. And then I just started researching. I had no marketing background. I had a business background, which is the best to have. I had a business background. I didn't even know how to do a website and I did it. I figured it out. So what was your career prior to this? Cause you said, I mean, this is obviously a transition. I was a controller. So I was running a business.

16:04I was running people's business and their operations. So, okay. So you, you, you have this idea, you get it made, you test it out. I'm assuming you probably tweaked a few things and now you're at the stage where you say, okay, now I want to actually get this out to the public. Yep. I created a website. You create a website, You create the name for the company. What's the product's name? Oh, so when I first launched, it wasn't Ruby Love. It was Panty Prop. It was Panty Prop. Come on, now. Did our homework. I'm shopping. Talking about Brandy. Panty Prop. Talking about Panty Prop. So it was Panty Prop.

16:36I always think it's funny when it comes out. So Panty Prop, the reason why it's called Panty Prop, because that's what it was. I thought of names. I don't even want to tell y 'all what it was going to be. One of them was like, it was going to be called Bled. My sister was like, hell no. So she was like, don't do that. So the name was Panty Prop because it was something that you prop in your panty. But I never had a problem with that name, like from the time that I launched it to the time that I rebranded. I only rebranded it because you can't really scale the name Panty Prop. And we were selling globally in like all countries.

17:12So, all right. So how do you scale? Like, all right. So once you get it going. Make the website. You make the website. How are you promoting this? Like, how are you marketing this? So I started following, I had a big competitor at the time and they had just raised like$2.5 million. So I was like, oh, okay. But my product was completely different than theirs. Like totally different. It's same concept, but totally different. Cause we still have like the whole, like the gusset that actually secures it in place. So I just thought of being where they were being. So say if they were being in, say Google, I was like, okay, like if I Google, like my keywords, they were popping up.

17:55So I was like, let me figure out how to be where they are. So I figured that out. I called Google up and Google had a number at the time. I don't even know if they still have it, but they had a number at the time and I called them. I was like, listen, I want to do ads. How do I get my ad up there? I want to be like right below them. And they showed me how to do that. I used to pay probably like$5,$10 a day in like ads on Google. And then I started on Facebook. Facebook back then did not have reps unless you were spending like a lot of money, which I didn't know. But I figured that one out too.

18:27Like I figured out how to do it. I would just read. I would look at YouTube videos. And I figured out how to do it. And within like, I officially launched in January of 2016. So I came up with the idea in August of 2015. wrote the patent in September of 2015, did all that stuff, like the manufacturing and everything, like through that time, like the samples and they get in like a small run. And then I officially launched in January of 2016, by March of 2016, because everything went so fast, I was able to get all my products out. So my next product was my period swimwear that I'm the inventor of, and that went viral.

19:09And then we've just been up since then. So online marketing is how you got it out. Yep. Online marketing, ads and stuff like that. Yeah. And social media wasn't really, you didn't really use social media to? No, I actually just got, I'm just learning social media. I literally just got one here. So word of mouth in online marketing. Yeah. So you did the SEO, the search engine optimizer. So when Google. Yeah, at the time I was doing that, but yes. Yeah. So when it's, when you search period penny. Yep. There's some competitors. We'll get into those later, but there's some competitors and now you're coming up with them.

19:40Yes. Got you. Got you. And one of the big things, like with the SEO, another big thing that I did, I was writing blogs that I didn't know was SEO at the time. I just was writing blogs. I would use Fiverr. I would pay. There was one girl on there. She would give me some real good blogs. It's like one of my top blogs to this day. I pay like literally like$5 for that blog. And I didn't know it was SEO at the time. But I was giving out information because that's what I had read. Like if you want to bring people in, give information that's relevant. so I just started writing blogs pertaining to what my product was okay um and so how how fast is this scale like when you first started like numbers wise like how many units were you moving like I don't even remember the units but I used to tell my husband he laughs about it now to this day I used to be like I just want to sell 20 items like if we sell just 20 of these things a day I'm good and my we know 20 is not a lot but that's that was my thinking back there I just wanted to buy you know do 20 of them but it scales rapidly so like the first year i think i did like that year in 2016 i think i did like close to 300 000 and then the next year it just shot up to over a million and then after that it was always like revenue in revenue actual revenue coming in how many products is it it's the the underwear and then the swimwear so that first year was the underwear and the swimwear at that time so no later we start adding activewear yes okay and And the swimwear is the same idea, but it's just something that you can go swimming in.

21:10So the swimwear has actual, just another piece of technology in it. It's not, like some of my competitors, they'll say it's waterproof. Waterproof? Who wants a waterproof swimsuit? Like they don't know because they're not the inventor of it. I am. Our swimwear is actually water resistant. So if you see that, they say waterproof. The swimwear, do you have to wear, that is the pad, right? It's built in. You're not wearing a pad. You're not wearing a tampon on the pad, right? Just this one thing. Yep. Oh, gotcha. It just looks like a regular swimsuit. Yeah. And if you have your period, you're on vacation, because that's the worst with a woman.

21:42When you go on vacation, you have your period, you got to worry about it. So it serves for that purpose. Yeah. I mean, that and the flow of water, usually water slows down the flow of blood during the menstrual cycle. But not really. Not always, though. You never know. Yeah. So, okay. Okay. So you're moving these units and you drop shipping? No. We're shipping all from my house. So you just have a bunch of products in your basement? Yep. Every day I would go to the manufacturer, pick up. And they were in Brooklyn, my manufacturer, a big manufacturer in Brooklyn. They used to do for a lot of stores.

22:21I would leave from Long Island, go get fabric in the city. Now I'm in my car, not on the train. Go to the city and then go to Brooklyn and then head back to Long Island. Every day? Every day to pick up my son. Oh, your son was going to school? Yeah, my son was younger at the time. I had to pick him up from the bus. You were picking up product every day, shipping it out once a week or shipping it out every day? No, every day. Shipping it out every day? Yep. As people make orders online? Yep. So when I come back, all the orders will be sitting there. So how did you, I'm assuming you're still not doing that now?

22:51Oh, no. So when did you start to streamline the process a little bit more efficiently? Officially? More to progress. Yeah. So the first year it was not, I would say like the first eight months, it was all me. If you even called, like you didn't know that you were talking to me. I was like all different types of people in 2016. And then in 2017, I hired my first employee. My husband was my employee all the time. Like when he would get off his own business for work. That's why I'm here. But, and at that time I was trying to convince him because we were moving so rapidly and it was just becoming too much because like that ride that I would tell you I did every day from and if anybody knows new york going from long island to the city to brooklyn back to long island that is a whole day process and then i had a child who was in um elementary school that i had to get off the bus by three o 'clock it was crazy so when i would get him off the bus then i would have express orders sitting there for me i would have to ride to fedex come back it'd be another express order it was just a lot it's a lot of mileage yeah i don't even know how i did it now did I think about it but you know like when you in the grind you don't even I didn't feel it back then so how are you managing the inventory because that a lot of times when people get into businesses where they're selling products the inventory is an issue right do I have too much and then I'm not selling you know I mean do I have it there was no inventory for me it was just like you buying it I'm gonna have it and I am you gonna get it so did the capital that it took to get that That was something that you had saved already from your.

24:29It was my own funds. Yeah. I always saved my money since I was 17 years old. Okay. So you've always been financially disciplined. Always. Oh, okay. But you, obviously you're seeing competitors come into the space at the same time. And they raise the money. And they're raising money. At a certain point, are you looking at it? Like I have to go that route too, if I want to be in the same breath as my competitors, or I'm just going to keep doing it. At some point you have to realize. Yeah. So once I, when I first started, I knew nothing about the VC world, like how I know now, which is like most black people.

25:00We just we just don't like we don't know that you can actually raise funds to like scale your company. So I didn't know anything about it. But I had saw that like I saw the headlines when my competitor raised that two point five million dollars. So I was like, oh, they raised two point five million dollars. So I looked into that and I was like, OK, well, let me see if that's what I want to do. I tried it for probably like two weeks because raising funds is a full-time job. And it was taking me from the business. These people, these VCs, they just waste your time. And I don't like people wasting my time.

25:35So I just gave up after that, like after like two weeks. So I don't really want to say I tried to raise funds at first. That was in 2000. At the end of 2016 is when I first tried it. By January, I was January 2017. I was like, I ain't doing this no more. And I wanted to focus on my business because it was already just like going so, so much. So I just kept reinvesting that money and going to the manufacturers, getting stuff and sending things out. So when did you, but you did raise money eventually. In 2019. So in 2018 at the end, I took it serious to raise funds. And you raised a 15 million? I did a 15 million dollar deal.

26:13So, all right. Walk us through that process. Yeah. So in 2018, now I had a few more employees. We had just moved into our first office. So I was like, you know what? Because I remember from before, like, this is a full-time job that I have to do this. And I joined Jason Calacanis' launch program. Jason Calacanis is known for, like, he was the first investor in Uber and stuff like that. Cool. He's real cool. And I said, you know what? If they don't take me, I'm not doing it no more. Like, I'm not trying to raise anymore. I was trying, like, for a month at that point again. And then as soon as he saw, like I told him the numbers, and in the VC world, like the numbers are supposed to talk, right?

26:52But not when you're a black woman, it don't. But for him, he was like, you haven't raised no money yet? And I think at that point, I probably was at maybe like$7 million, which I didn't know at the time. To me, that was a little bit like$7 million. Like, oh my God, are they going to give me money? But he looked at it like, wait a minute, you got$7 million. You got$7 million that you brought in in revenue in this little bit of time. and people telling you no, he was like, oh, all in. So I did that program. And by the end of that program, it was like a four-month program. I actually was flying back to San Francisco every week, probably like two, three times a week.

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27:31I didn't want to move there because I don't like San Francisco. I would just get on the plane and go every single week. And by the time that that program ended, I had 15 term sheets from investors. and then I had one from an investor overseas in the UK who actually had become my investor at that time and they didn't want anyone else in the deal. So I had to turn down the other 15, that reason why I decided to go into the program and then I took the one deal. Talk about the process, right? We always hear the phrase that the most disrespected woman on the planet is a black woman, especially when it comes to VC.

28:10Talk about some of the struggles that you saw, you faced during that process that almost made you say, I'm not doing this no more? Yeah. So the VC world, because once I decided if I'm going to raise funds, I got to research like what's entailed with it, everything. So I completely understood it the second time around, not the first time, but the second time it's a business transaction. So unfortunately in society, people don't like doing business with black women. It don't matter what we say, what we do, how we look like when it comes to being a business woman we are just not respected for some reason so I'm showing up at the table with say seven million dollars worth of sales and they're telling me no and I'm like aren't like what I researched was like isn't the whole purpose for you to make money like you have to make your LPs back money so I'm showing you I have an audience and I had already had my audience I knew exactly who my audience was at that time I had clicked off all the boxes.

29:09Whereas if I was a white woman or a white male, you know, you could raise with nothing. Just a just a simple idea. A black woman just can't do that. So I had met James from Black Ops and he said, you know what? He said, he said, I used to be like you because I'm walking in there like I know this. I know that I know this. and he said you know what he said just just make them feel like they're on top of the world and i said i don't know if i could do that like i really don't but he said no i didn't think i could do it either and he said how you do it is even if you know it don't say it and just tell him that is a good idea like oh like even if you know it i did that and it worked but why is a black woman do i have a even oh say that again even if you don't know it say so even if you do know it okay act like you don't know so say if you say something to me and i know exactly what you're talking about and you're explaining to me in detail most times people will be like oh i know that already you can't do that as a black woman like in the vc world i have to sit there and say oh that's a good idea okay you know what i think i'm gonna try that like why that's a good idea that's so that's i mean it's ridiculous right the numbers are there but this is part of the game that nobody sees right because a lot of times we we don't even we don't see we don't hear the stories of black women in the vc world and trying to raise funds you said something interesting about your audience and you knew exactly who that was and it made me think well i feel like your audience is everybody every woman is that your audience so who who was the target audience that you're telling to to the vcs yeah so when i first launched i thought it was gonna be millennials millennials hate my product because it's thicker my product um audience is moms with teen and tweens parents teens and tweens okay yeah it's teen and tweens and i figured that out within the first six months so were you always like was the product ever like branded as a black company or no so nobody i always say it in the background it was just ran like corporate it was a real corporate like what I knew like just run it when you negotiate when you talk about it nobody even knew that crystal etienne was the founder so you know I didn't do it on purpose like I just didn't want to I wanted to run it as a not focus on me but more of the product so you were able to um sell to everybody yeah I could sell that right but the I know who my audience is who's your audience runs race I'm white women yes okay and I always wanted it to be black women but with black women I'm a black woman I had a daughter like you gotta talk to us differently like a black woman is not going to like you tell a black woman okay put your daughter in the pool with that swimwear with her period a black woman's gonna be like I gotta try this out first like even me I ain't throwing my daughter you know with that but a white woman will she's like this gonna save the day and this is how it is I would because I was just different with my daughter.

32:15Even when it comes to like women's health, like it's just different. Like a black woman, when I gave my daughter birth control pills when she was going to college, some of my friends was like, you feel like I'm promoting it. But it's like, no, I ain't promoting it. Like, no, I want to make her and set her up for success. Like my daughter just graduated law school. She ain't never been pregnant because I had those conversations with my daughter and she's, you know, was on birth control pills, like, at that time. But a black woman and white women, we just, I don't know, it's just different. It's just different.

32:53And, like, we just want to protect our daughters more. I don't want to say white women don't want to protect their daughters because they do. But black women, we just, like, we can't throw our daughters, we just can't throw you out there to the wolves. We got to test it first. So it's a different conversation that would have to be said. And the reason why I think the white women are more of my customer base is because what I did in the beginning when you asked me about my competitor, like being where they were, it was like I went out where they were. And then in like promotion and all that, did you use like white women as like models and stuff like that?

33:28Oh, no, I used everybody. Yeah. Because I wasn't like, like the white women just came to me. I didn't ask for them. Like, I love them that they there. And I would love black women to really like talk to their, you know, daughters about their health much earlier or their period or their personal care and hygiene. We just like it's just like shunned like to talk about. Yeah, I have the conversations. Yeah, some people do. But the majority, you know, does not. It's like, I don't want to talk about it. It's like talk to dad. He's the health teacher. All right. That's your health teacher. Yeah. I mean, it's cool, though, because, again, it makes the conversation even more comfortable.

34:05Right. Because it can come from mom or it can come from dad. And so it makes my daughter like, hey, I can go to both of you for this. That's understandable. Hey, dad, I need you to go here to get this. So that's great. I want to go to the name change, right? Because Panty Brow was the name. But at what point is it now when you're raising or trying to raise, you change the name? After I raised. After you raised. So after I raised, it got real. Yeah. So why did you change it? And how do we get to the name? So after I raised, when you raise a fund, deals close, you know, wires start coming in. Like the pressure comes on now.

34:42And I don't ever feel pressure for nothing, but I felt pressure like the next day after that first wire came through. I said, OK, like I knew what I was getting into. It's a it's a business deal. So now it ain't just me. It's literally not just me. It's like now there's a board that even though I controlled the board, like I negotiated very well. My attorney was really good, negotiated. I still control the board. But it's still you still you have an obligation and a judiciary duty like to do certain things. Like when you take someone's money is not borrowing money from your aunt, your mama. It is a business deal and that a lot of people don't understand.

35:21um also so changing the name was because when you raise funds you are basically telling the world and telling your vcs and all their lps that gave them the money i'm going to scale this and i'm going to make you a return they're not giving it to you you know to just sit it there and not do nothing so you have to start scaling so um the the word panty actually is like offensive in some countries because at first I was like, no, like this is because we've never had a problem. No one's ever complained about the name, like our customers or anything. So I was like, we're going to lose everything that I've built up like over these last three years.

36:02Well, it was like three and a half years at that time. We're going to lose everything. And I don't want to change the name. And then I was talking to my investors, my investors that were in and they was like, you know what? Just like think about it, but we need you to change your name. And then I really thought about and I said you know what like I'm all fair game I really thought about it I said you know what as long as we don't lose nothing then let's change it and then that's when I change it to Ruby Love. And you talked about having VCs but a lot of times when people raise capital they lose equity in their company and so how did you go about that right like you don't want to dilute yourself to the point where you don't have control of the own the thing that you built yeah How was that for you?

36:44So two things. One, I'm a solo founder. So right off the back, I have the edge there. Solo founder. If you are two partners, you start off with 50-50. So right there, you're diluted way down. But the most important is not the dilution. It's actually the board that most people don't understand is who controls that board. Because that's when you see founders getting fired and things like that or saying they step down, whatever they want to call it. It's fired, though. like if you control the board and the vote is always in your favor you still got to discuss it but as far as like the equity part of it that really is not a big deal but i didn't lose that much equity because i already had i negotiated because i i bootstrapped it like i already bootstrapped it to i think at that point we was at like 12 million dollars so am i gonna give you 50 of my company like why would i do that he went into the negotiation knowing that this is the number whether it was 20 percent 30 this is what it is okay it was a 500 ,000 legal bill like to negotiate like that whole entire thing but it worked at all the way in the end even to this day it worked out in my favor so did you have another round of raising after that no that was just the first round that was it yeah in 2019 okay so um and then you invest you have a you have So let's talk about that.

38:04When did that start? And how is that going for you? Yeah. So after my company was like all set up, like I had like 54 employees, like everything. I put the operation like in sound, like where it just operates. I think me and my husband was just like, you know what? Like this is like messed up. Like what happened to me? like all these years, like building this quick scaling company, it's like really messed up. And then we were like, we know what? We want to help people. We want to help black women that are being ignored. And that's when we just said, we're just going to put our own personal wealth.

38:41We don't have no LPs, nothing. We use our own money. Like most of the people that are giving out money, it's not their own. It's not their money. It's LPs. But we use our own funds to do that. And how much money have you invested so far? So we invest all the time. We invest either a thousand to$25 ,000. dollars like because we get you like at the like the we call it soil you know it has like pre-seed we live under pre-seed because some people just don't some people just don't understand it and i my goal and his goal was to get take that black woman and like really show her like everything i told y 'all of protecting yourself early and not just thinking this your mom is money so we invest um and just in black women black women period like to do it um like in not even just like monetary ways like we just invest a lot of our time and everything into black women has anything worked out so far no because everything is all new okay yeah we just started that in 2020 i think okay so no 2021 actually well fundamentally what are you looking for and when you're investing right is it obviously you said black women number one Yeah.

39:53But what what are you looking for inside of these companies to say, all right, this is worth an investment. And once you've made that, do you stick with them in the sense of like a mentorship? Yeah. So we do mentor as far as like what we're looking for. We're looking for a company that you believe that can scale because you can scale anything like it could it could be a paperclip and that could be scaled. It's the person and how you go about executing that. That's what people don't understand. It ain't really about the idea. It's about like what you do with the idea. Like if I could scale underwear, you know, with a hole in it, like anything could be done.

40:32So what are some of the biggest mistakes that you think people make when they're trying to get VC money? They think it's a loan. They treat it like a loan. I get that all the time, especially like the level of the women that we like want us to invest. Like they don't know anything. So that's what we started noticing. I would have people cry on a phone to me like, oh my God, when I tell them your business is not scalable right now, they don't get the right now. So they think it's a loan. That's one of the mistakes that they made. The second one is they just take it personal where you shouldn't take it personal.

41:08Like anything in business, you cannot take that personal. Personal is personal. Business is business. and those are two of the biggest mistakes that especially black women that we make when it comes to to vc we've heard both sides of the coin right where it's you know what if you don't have to take anybody's money don't because you you don't want to have to answer to someone and then obviously there's the other side where it's like well if you want to scale and to grow not because you need the money but because you want to expand you do it does that in between phase was like, what am I supposed to do?

41:44So I noticed plenty of people who listen to the show and they try to add that phase, talk about the pros and cons of doing both. Cause you've done both, right? You've had the business without it, try to get it. And obviously you've had the business with the funds raised. And then I also have the business without the VCs either. So there is no in between stage. It's either, are you able to and willing to deal with what it is to scale your business? There is no in between. You're either going to take it or you're not. I actually feel a lot of people would be like, oh, but you had a$15 million deal.

42:17Like, you know, what are you complaining about? Like, why you don't have VCs anymore? Like, why did you get all your shares back? Like, why did you do that? Why'd you do it? I feel like if I didn't have VCs, my business revenue would be over 200 million at this point because of where I was. I was already on a fast, fast, fast, fast. I feel like VC for me, for my particular situation, was a hindrance. Why? Because we were ready so fast and so scaling. And it was a very, it was already, you know, when you like you think about everything, like before you do it, like that's where the grind. You have to answer the people now.

42:59Answer the people and you have to do certain things. So now I had to hire a big C-suite. We're paying people. Everybody in the C-suite is getting over$200 ,000. If you would have told me that prior, I'm like, oh, no. Like, I can't do that. So that's one. It's a lot of time consuming. You got to have board meetings. And board meeting ain't just like getting in a board room and just like sitting talking about stuff, you have to prepare for that. You have to literally now, I have 54 employees, now I'm responsible for 54 employees that really, I would say that probably half of them wasn't even needed at the time.

43:39When you get into VC, they don't tell you. It's like this unspoken thing, like where it's, they don't tell you and it's not said, but it's like, okay, I gotta do it. Cause it has to be done. I have the money. And now you also feel like, and I'm very frugal, like when it comes to like money, so I don't even spend. And that's one of the problems that me and my VCs actually had. Like my, my partners, my investors is that, yeah, okay, I have the money, but that's not relevant to us. Like VCs go based on, most of the world goes based on everything on data. And sometimes data is good. Don't get me wrong.

44:19But sometimes data is not the answer. Like, it's just not. It's like real life, real grind, like in this. And sometimes I would ask them, like, are you over there across the seas? Like, are you in this building every day? Are you receiving these emails every day? And it's not. So it's a grind. So VC money is not for everybody. Everybody wants it. Everybody literally wants it because they want the headline. but if you think past the headline and you look under the headline is not for everybody could be hindered it sounds like from your experience that taking the VC almost stopped a little bit of the innovation from you right like you you lost a little bit of the the grind that got you to this point never lost the grind it was the grind with the trying to explain it and then now taking time to do that and then like second guessing yourself because you have someone you have their money and you're like okay I want to do the right thing because I want to do the right thing by my investors and I want to do the right thing by myself and I want to do the right thing by my customers and that when you put all of that together it's a lot for people to deal with past the headline so you wouldn't have done it no that's why I got all my shares back no okay so you saw your your path to 200 million it's it slowed you down where is that path now so what i did last year was um i decided you know what like because we were going for so many years we were scaling so fast there were things that first of all my vc should have told me we were still running our own vc firm i mean our own fulfillment um center like in our building first thing they should have told me was like don't run a fulfillment center i don't even know we were in a fulfillment business, but you know when you just keep going?

46:10You know that story when I told you I was going home, picking up my son, going to do the things? All I did was just hire new people to do that, but I should have outsourced that to a 3PL. So last year, in 2022... 3PL? A 3PL. What's that? So a 3PL is where they actually ship your stuff out for you. We don't do no shipping in the building no more, since last year. I scaled that out to a 3PL, which should have been done, especially at the rapid rate that we were shipping, we've never had enough people to like actually get it out. If you look at our reviews, all of our bad reviews are based on people not getting their item.

46:47It's not on the product. It's like, I didn't get my stuff on time, which is people say, oh, that's good. Those bad reviews are good. But no, it's like you have to figure that out. But if I would have went to a 3PL years ago, say like in 2016, 17, even when I was only shipping maybe 10, 20 items out, that should have been done right off the back. And then I also would have not spent so much on payroll because payroll is the biggest expense. That was one. So I had to scale it back in order to prepare it to be sold eventually. So there was so much stuff. I had to outsource customer service. One point we had eight people in customer service, service, a customer service department handling customer service.

47:32There's no company that should be handling customer service. You should manage customer service, but you only need like one or two people. But we were actually having a full customer service outsource it because now you're just managing a company. That was another thing I did. So I did all of this last year and I scaled the company back. We actually stopped advertising in June of 2000, no, like May of 2022. Up to this day we still do not advertise right now i scaled it all the way back so it's where to know well we built up over the years built up uh almost a million subscribers yeah so that's the data yeah so they so it's a subscription-based service it's not subscription-based oh subscribers we have a subscription like for a product but it's not like our biggest thing it's just people we just have a customer base we have a large customer base so how do you this is that's a lot a lot of people um and this is worldwide right yes we sell globally this is global so like when do you add a new product because that obviously we add them already so this is it yeah we would innovate to a different category underwear swimwear activewear yeah after where it was recently added where was that at it no that was all done in like the first year okay so you have all those three products and we just selling those yeah it wasn't three products we have a lot of products one of our biggest items is actually our first period kit after like our actual like our swimwear and our underwear as our first period kit so it's a kit um where parents could talk to their kids when they first get their period that is like one of our big big products do you are you in schools no so i did no retail i was asked to do retail and i did it once i was in macy's once i pulled my stuff out because i was making way more money online retail is just like retail is for branding back then I didn't think like that so it's all online really no marketing and it's super successful yep this is rare it is rare but it's doable there's a lot of work but it's doable um okay so all right so your plan is to sell a company?

49:45Absolutely. And you have a timeframe? So back then when I first raised the funds, it was, you know, they give you seven to 10 years, but now like I'm preparing it, scaling a company and then preparing it to sell it is two totally different things. So yes, like now at this point of view, somebody was to ask me today, like in the next couple of years, because I just put everything operationally sound like the way a company that is going to get acquired should be i just did that last year okay and um what's the rationale for wanting to sell it um okay so i think every company and black people gonna kill me because we know how we feel about it but i think that every company the majority i would say 98 of companies if you are really trying to build generational wealth and a legacy, you need to sell it.

50:45Most people, especially us as black people, feel a legacy is I'm going to pass it down to my kids. I'm going to do this. How can we have anything if you sell everything? Right. What people don't understand, I actually explained this to people that I mentor too. Do you really think that the Hiltons is running the Hiltons still? But we still think of them as running it. No, it was just a legacy. Like, that's what you're known for. And they're going on living their life and doing other things. Like, every time a Black person, especially a Black woman, sells her business. We've just seen it happen this year.

51:20Every single time it happens, we're all mad. When in reality, we really should be congratulating that Black woman. Because that's another one of us being able to build that legacy and generational wealth. like at this point now we ain't going to be the Mary Kellers where you forget that we created the sanitary pad it's like no I made that like I I created that and now my kids and my grandkids and this is able to live off of that legacy and that's what people don't understand and I think it's because people don't understand like how VC works how getting a company acquired works or getting it to IPO works they just don't understand that and that's where the um I don't want to call it ignorance, but that's where the knowledge needs to be taught.

52:07And anybody that I mentor or I talk to, I explain that to them and then they finally get it. They're like, oh, like if I think about it like that, now I actually get it. It's not like you leaving the Black people behind. It's actually like, no, like I'm doing this for us because we sold it. Now I could cash out. And that legacy is always, you will never lose the founder title. I'm only losing the CEO title. and the CEO title is a lot of work. Who wants to do a lot of work? If you think about, say, a Jamaican restaurant, just one Jamaican restaurant, they be slaving in here. That's why they mad every time you go to a Jamaican restaurant.

52:48They got an attitude. That means the food's good. Yes, but if they actually took that one Jamaican restaurant and scaled it into 10 and then made it a franchise and then somebody brought that one day, you still always will be their founder. Unfortunately, our kids, they don't want that. Kids, they don't want to work that hard. And I don't blame them. What's your exit plan? That's important. The exit plan is important. Never enter before you know how to exit. So have you had offers along the way? I've had offers last year. They were lowball because my revenue went down because I stopped advertising.

53:23And I had to scale it back. But the reason why I had to do it is because I kept going for years. It was very transactional. Like the company, we got all those sales because it was very, very transactional, but it wasn't prepared to really be like operational sound to prepare for sale. So I did, but they gave low offers because like the revenue went down because I scaled back. Any of the people or the companies that offered you surprised you at all? Or was it like your competitors that you knew were watching you and watching the growth? No, no. It was just companies that just come out of the woodworks.

53:56So we had two offers for like to buy it, but it's low balls. I know it's worth way more than that. And you offering it at a time when like I'm scaling it back. So all we have to do is just scale it back up. We actually ran out of cash. Like most people don't even say that. Like the company ran out of cash. How did that, so how did that happen? Operation is expensive. Like to do all those things that I need, like it is a, it is a lot of money. Like, so first of all, if you running your own fulfillment center, we have a 10 ,000 square foot warehouse. else we had to move that whole entire thing to a 3pl that's expensive with trucks you don't even that one caught me by surprise of how much it was so it's a it costs a lot of money whereas money that you were using for advertising now you got to use it for this like this is business it ain't personal like i always tell people like my personal life is a okay like i ain't got no problems i ain't got no financial problems i ain't got no issues at all like i am personally good but when you ask from my business?

54:56I'm like, oh, Lord, like, take me away. And people can't even get that. Like, how is, like, your business aggravating you, but your personal life is good? Again, because it's business. So when you run out of cash from a business standpoint, I mean, that could affect the personal, right? No. I mean, if I run out of cash, right? Like, our business runs out of cash. A business. Our business runs out of cash, right? And I got to go home and I have a wife. Like, you have a husband. Like, how are these, I mean, y 'all doing this together. You gotta pay yourself. How are these conversations going at home?

55:31Well, you always gotta make sure you can pay yourself. So running out of cash, we still have a big audience that we still are selling. It's just not being scaled the way it was. Like, that's what people don't understand. Yes, you do run out of money, but every day there are still sales being made. Now you just have to reorganize finances. You gotta cut your payroll down. You gotta do things like that. And those are things that people don't understand. Like we literally ran out of cash, but we are operationally and we are still in a good position. And then we also have great brand equity and great branding.

56:06Whereas we built up a business. I literally built up a business that people want to buy. So we ain't never bad. It's just you might have a headache some days like, oh, Lord. But as long as you can keep the lights on and make your payroll, you know, and get your orders out, because it's a consumer product, it's not service. As long as you can do that, then you're good. You still have a business. And it's still, if I was to shut the business down tomorrow, which it wouldn't, but say if I did, somebody still would want to buy it because of the brand equity that is there. We base. Yes. So it's, yes, when you hear people run out of cash, yeah, they ran out of cash.

56:44But was your business in a sound position to keep going to keep bringing in cash? so um you live in a eight million dollar estate i do so yeah talk about the challenges of that oh so that's my personal life that's where that challenge comes from it's a lot most people be like oh my god like i want to you know i want to i want to live in a mansion and i love it me and my husband have lived in that's what we do we flip mansions right so living them to maintain in the middle of life. My taxes is$100 ,000. Our landscaping bill last year was like$300 ,000. It's a lot. So me and him always ask people like, do you want, like, I know you want to live here.

57:29I know it look nice. I know you want to drive the Maybach like he does, but do you want to maintain that? It's tough. Everybody always want it, but they don't want to know what comes with it. But for us, that's a business too. Like we live in the mansion The mansions take way longer to sell than how people flip houses. It takes way longer. We buy them for cash. We fix them up really fast. And with mansions and estates, you can't just put cheap stuff in there. You got to get the good stuff. A refrigerator is like$30 ,000 to go in. So we just have an eye for it. We love to do it. And then we just like living well.

58:11So you got the wolf pines in there? We have wolf in our last mansion. This one we did Viking and True. Oh, Viking. yeah 30 ,000 hours for the freeze it's a lot so good it's a fact i've seen it so so y 'all have out that this is part of the real estate portfolio are y 'all doing that specifically in new york or y 'all throughout the office new york okay long island long island that's not that bad and it's a hard market long island is a hard market um because your money is sitting there like we just pay cash for it so like we have money just like sitting there but like if you pay four million dollars or something in cash and you could get back eight nine million dollars it's okay to sit and wait for that for like two years so what made you want to get into that market of flipping mansions um i just always liked real estate my grandmother in the 80s which when i was younger i didn't realize it my grandmother black woman was buying and selling houses in queens and long island which for in the 80s was like not easy to do and she owned 23 houses at one point and I just loved it like going with her like a fixing up the house and things like that what I didn't like I would never be a landlord because that instant dealing with her when I was younger like as a young child turned me off from tenants like I called all types of names from her tenants collective rent so I would never be a tenant i know a lot of people flip and they want to do the airbnbs i know that my personality is not for tenants so the easiest way to do that is to do what i like and i like i've always loved mansions in the states so why not do that so you're selling to the one percent yeah pretty much that's why it takes like a year or two to sell yeah so do you have a team that helps you run away these or you just you're doing this yourself you're running oh no no no not for No, no, no.

1:00:05We have people that we call in, like, real contractors. Yeah, well, you tell them where the states, with these towns, especially in Long Island, no, you got to do everything right. You got to get permits. You get an extension. You can't just, like, throw the walls up. No. They will come and tell you to take all your walls down because I think they're, my husband told me it can't be, like, PVC. It has to be, like, a particular type of pipes and stuff like that. So, no, we have people that come in that we hire companies to do that, that we've been dealing with over the last couple of years, though.

1:00:31okay so what's next what's next for you uh next uh year or two i know obviously planning to sell your company so you're working on that but yeah any other initiatives anything else that you guys are working on looking forward to yeah so preparing for the sale in the next couple of years to keep flipping mansions and estates um probably our next one though we're probably gonna live in that one and then do another one because it's the first one we lived in through construction um and then And the next thing is we took our investment firm and now made it a brunch. Black Women Conversations, that actually scaled up real quick.

1:01:07Like we just even just we just went on Instagram with that maybe in like April. And we almost have like 10 ,000 followers for that. That is bringing a group of because I have high end friends and I have low end friends. So bringing a bunch of women at different levels because at every level, everybody still always got the same problem, especially as a black woman. As a black woman or a black man, we all usually have the same problem. I don't care how much money you make or what level of status you add. We still deal with the same stuff. And it's been working. We've done my team. I have a small team for that that handles like the social media and the operations for that.

1:01:42We do the brunches and we do them at my house. We say high income and relaxed income. Yes. Never low. Yes. Just relaxed. Yeah. Well, thank you. It's a great conversation. how can people follow you or social your website or any of that information? Yeah so my company is rubylove.com my Instagram is IamCrystalEtienne but bear with me on that one because I only got on like a year and a half ago I think and I'm just even learning Instagram and then our investment firm if people are interested for me and my husband to look at their company or if they want to be invited to the brunch they could go to Black Women Conversations or CajunCold.com.

1:02:25Yeah, and all y 'all competitors out there that end with an X, stop playing. You know who you are. Who we love, that's the brand. Exactly. Sure. Well, thank you guys for rocking with us. We'll see you next week. Peace. Peace. 14 years in prison for killing a young woman. A 15-year sentence for a crash that caused three deaths. 12 1⁄2 years for killing a child and critically injuring her mother. All true stories. all caused by marijuana-impaired drivers. No matter what you tell yourself, if you feel different, you drive different. So, if you're high, just don't drive. Brought to you by NHTSA and the Ad Council.

1:03:09You know Roald Dahl. He thought up Willy Wonka and the BFG. But did you know he was a spy? In the new podcast, The Secret World of Roald Dahl, I'll tell you that story and much, much more. What? You probably won't believe it either. Was this before he wrote his stories? It must have been. Okay, I don't think that's true. I'm telling you. The guy was a spy. Listen to The Secret World of Roald Dahl on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. You know, we always say new year, new me, but real change starts on the inside. It starts with giving your mind and your spirit the same attention you give your goals.

1:03:49Hey, everybody. It's Michelle Williams, host of Checking In on the Black Effect Podcast Network. And on my podcast, we talk mental health, healing, growth, and everything you need to step into your next season, whole and empowered. New year, real you. Listen to Checking In with Michelle Williams from the Black Effect Podcast Network on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. The Volkswagen Beetle started out as Hitler's dream car. It wound up as a beloved hippie icon and the best-selling car of all time. How did that happen? I'm Jacob Goldstein. And I'm Robert Smith.

1:04:27On Business History, we tell the surprising stories behind the inventions and entrepreneurs that shaped our economy. And the story of the Beetle is truly surprising. It has so much in it. He says you should be able to mount machine guns on it. Sure. Not for the family vacation, but, you know, for other things. You never know. Other plans. Listen to Business History on America's number one podcast network, iHeart. Follow Business History and start listening on the free iHeart Radio app today. This is an iHeart Podcast. Guaranteed human.

From the publisher

In this week’s episode of Earn Your Leisure, we sit down with Crystal Etienne (chatgpt://generic-entity?number=0), founder of Ruby Love (chatgpt://generic-entity?number=1), to break down how one idea turned into an $80 million FemTech company.

 

Crystal walks us through the early days of building her first prototype, the connection between diet and the menstrual cycle, and the exact steps it took to launch a FemTech brand in a market that many investors initially overlooked. She shares how Ruby Love scaled to over $1 million in revenue in under 15 months, raised $15 million in venture capital, and what founders don’t realize about control, board seats, and product-market fit after taking VC money.

 

We also get into the hidden challenges of raising capital, why scaling too fast can hurt your business, and the biggest mistakes founders make when chasing venture funding. Crystal opens up about changing the company’s name, launching products while running out of cash, creating a fund to invest in Black women, and why—if your goal is generational wealth—selling your company might be the smartest move. Plus, a real conversation on lifestyle costs, $8 million estates, and why Long Island is one of the toughest real estate markets in the country.

 

Invest Fest Tickets: investfest.com

 

#EarnYourLeisure #CrystalEtienne #RubyLove #FemTech #VentureCapital #StartupGame #Entrepreneurship #RaisingCapital #BlackFounders #WomenInBusiness #ProductMarketFit #ScalingBusinesses #GenerationalWealth #RealEstateGame

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