In short
Matthew Jones’ story of hitting rock bottom in 2009—alcoholism and drug use leading to losing his family, money, and stability—and rebuilding into Bread Ahead Bakery’s multi-million, multinational donut and bread empire. He also discusses how bakery workshops (Bread Ahead Bakery School) fueled momentum, and how baking, rhythm, and business discipline (especially daily P&L, payroll, and labor control) helped him stay sober and lead growth.
Guest backgrounds
Matthew Jones is the founder of Bread Ahead Bakery. He previously worked in high-pressure Michelin-style kitchens (pastry work; early career in a rough, drink-heavy chef culture). He later became a long-term recovering alcoholic/addict, still vigilant daily, and credits AA meetings with staying clean for about 15 years.
Key claims
- “Gift of desperation”: the collapse forced him to start again using only his baking skills.
- Baking provides mental stabilization and “rhythm,” especially during dark periods.
- Creativity came from stress, not calm (in his experience).
- Business success depends on product quality and constant energy in production, plus tight daily control of numbers and labor.
Notable examples
- 2009: living on a friend’s farm in Rutland with only a carrier bag, after “the music stopped.”
- Bread Ahead growth: started with a market stall (cathedral loaf, brownies, cheese/olive sticks), then donuts (vanilla custard and jam; later 12 flavors).
- Momentum boost: Financial Times double-page spread after a course.
- Expansion: plans/openings including Bangkok, New York, and other global sites; bakery school as a core strategy.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOThe Descent into Addiction
0:54 to 4:39
Matthew shares his experiences with addiction and the impact on his life.
“And really, that was one of the pivotal moments.”
Finding Hope on the Farm
4:39 to 6:23
Matthew discusses a pivotal moment on a friend's farm that led to his recovery.
“When you said the music stopped and you didn't have a chair to sit on, like describe what that actually felt like when you wake up in the morning, what are the first thoughts that are in your brain?”
Ambition and the Bakery Dream
6:23 to 7:37
Exploring Matthew's ambition and the early stages of building his bakery empire.
“and a great team of people like Molly and, you know, these 180 other people in this business.”
The Drive for More
7:37 to 8:33
Matthew reflects on the internal drive that fuels his success and challenges.
“And I would just think about it and plan and, you know, just go through it in my mind until I find the way.”
The Chef's Environment
8:33 to 12:12
Matthew discusses the intense and often destructive culture of the culinary world.
“And it was very much, you know, Look, I think there's a part of that that's true.”
The Creative Destruction Cycle
12:12 to 14:01
Examining the relationship between stress, creativity, and the chef's lifestyle.
“And from some of the very, very first work, real work experience I had as a young man in my sort of 15, 16, it was all about work hard, play hard.”
The Duality of a Chef's Life
14:01 to 15:30
Explore the contrasting experiences of creativity and chaos in a chef's career.
Building Resilience Through Experience
15:31 to 19:12
Learn how experience in business transforms stress and builds resilience.
“So the hungry reading list is here, right?”
Adapting to Change and Uncertainty
19:13 to 21:46
Understand the challenges faced during the pandemic and how to navigate them.
“And I talked to my wife about it and she was like, well, why don't you do one like that?”
The Importance of Energy in Business
21:47 to 26:10
Discover how energy levels affect business performance and team dynamics.
Show all 51 chapters
Product Focus and Foundational Success
26:11 to 28:00
Learn about the significance of product quality in sustaining business success.
“Back in 2012, I had a market stall in the bakery.”
The Birth of a Bakery
28:00 to 29:40
Learn about the inception and evolution of a successful bakery business.
“So I guess, like, 2012, I had a market stall in the bakery.”
Building Momentum
29:40 to 31:20
Discover the strategies used to gain momentum in a fledgling business.
“Yeah, I think the school has always, yeah, I mean, I've always had a lot of energy for what I do.”
Life Lessons from Baking
31:20 to 33:10
Explore the valuable life lessons that come from the art of baking.
“And then we had a great baker, a friend of mine who, he was actually from the States, but he's an English guy, but he'd lived in America for a long time, did some teaching for us.”
Baking as Healing
33:10 to 36:30
Understand how baking can serve as a therapeutic outlet during tough times.
The Struggle with Alcoholism
36:30 to 40:50
Gain insight into the personal battle with alcoholism and recovery.
Struggles with Alcoholism
42:00 to 44:50
Learn about the speaker's experiences with alcohol, addiction, and recovery.
“I mean, so when I was a chef, you know, I was on and off, you know.”
Lessons from AA Meetings
44:50 to 47:30
Discover practical life lessons and tools from Alcoholics Anonymous.
“But it's still, you know, it's a strange thing, but it's the only thing.”
The Control of Baking
47:30 to 51:10
Explore how baking provides a sense of control and creativity amidst chaos.
“It's like I found my electricity and that was the place I wanted to be when you first stepped into a kitchen.”
The Sword of Damocles
51:10 to 54:10
Understand the metaphor of the Sword of Damocles relating to addiction and business.
“It was just like, for me, I was in hell.”
The Opulence of Opera
54:10 to 56:01
Gain insight into the appreciation of opera and its cultural significance.
“And if I want to go and walk through that door, then I'm the fool.”
The Richness of Russian Arts
56:01 to 56:52
Explore the depth of Russian arts and its global influence.
Experiences in Travel and Nature
56:53 to 58:08
Discover the blend of urban and rural experiences in travel.
“I mean, we saw Swan Lake at the Bolshoi Theatre.”
The Structure of a Bakery Business
58:09 to 1:02:38
Learn about the different revenue streams in the bakery industry.
“But also, I mean, my wife's from Lithuania.”
Balancing Reactivity in Business
1:02:39 to 1:04:04
Understand the challenges of being reactive versus strategic in business.
“What do you think of like, how have you galvanised the social media side of things?”
Insights on Personal Growth and Fiction
1:04:05 to 1:09:02
Discuss the importance of reflection and the power of storytelling.
“I'm asking this selfishly because I'm so reactive.”
The Impact of Reading on Perspective
1:09:03 to 1:10:05
Examine how literature shapes our understanding of the world.
“Because I think we all have that, but the hardest thing is...”
Exploring Fiction's Impact on Human Experience
1:10:05 to 1:11:25
Discover how fiction allows for personal interpretations of human conditions.
“That's why I love reading because it's like everyone that you put on your own life experiences and then the world you create is your world.”
Insights from Tom Wolfe's Works
1:11:25 to 1:12:47
Learn about societal observations through Tom Wolfe's narratives.
“And he's got another one called A Man in Full, which they've actually just turned into a Netflix.”
Literary Influences and Personal Favorites
1:12:47 to 1:15:46
Hear how classic literature shapes thoughts and writing styles.
“I'm reading Charlie Chapman's autobiography, which is one of the best written autobiographies ever.”
The Essence of Simplicity in Baking
1:15:46 to 1:18:30
Understand the philosophy of minimalist cooking and baking practices.
Literature's Reflection on Childhood and Society
1:18:30 to 1:20:20
Explore how literature addresses social issues and childhood experiences.
“there's something very powerful about that.”
The Impact of Educational Labels on Self-Perception
1:20:20 to 1:23:31
Discuss how academic labels affect self-esteem and future opportunities.
“Iraq, Iran, that sort of bit right in the Tigris.”
Navigating Societal Judgments
1:23:31 to 1:24:00
Delve into the challenges of dealing with societal perceptions and judgments.
“interviews of why have you oh you've got a blue letter you know and it's sort of snobbery around that really.”
Navigating Academic Expectations and Self-Perception
1:24:00 to 1:25:44
Discussion on school experiences and the impact of perceived intelligence on ambition.
“I would have been working at the time and we went to this like barbecue with some other friends and there were these other mums there from...”
The Fear of Failure and Business Ambition
1:25:44 to 1:27:36
Exploration of the relationship between ambition and the fear of failure in business.
“People love coming to bake with us in our bakery schools.”
Scalability and Success in the Bakery Business
1:27:36 to 1:29:38
Insights into scaling a bakery business and the importance of training.
“They're paying for a service we're providing.”
The Art of Teaching Bakery Skills
1:29:38 to 1:31:41
Discussion on the importance of skill elevation in bakery education.
“And a lot of people say, why don't you sell your business?”
Franchise Model and Global Expansion
1:31:41 to 1:34:04
Overview of the franchise model and plans for international growth.
“Typically they have, they've always come to us, but now we are actively out there.”
Branding Strategy for the U.S. Market
1:34:04 to 1:37:00
Strategies for effective branding and market entry into the U.S.
“And America, oh, they want you to go to the moon.”
Exporting British Culture Through Bakery
1:37:00 to 1:38:00
The significance of British culture and creativity in expanding the bakery brand.
“So Second Avenue, Upper East Side, on the corner of 82nd Street is Cross Street.”
Creative Culture and Mistakes
1:38:00 to 1:40:30
Explore the discussion on the UK's creative culture and personal business mistakes.
“I'm like, well, why did you come to London?”
The Rise and Fall of Flower Power
1:40:30 to 1:42:40
Delve into the story of the Flower Power business and its challenges.
The Impact of Investment and Ownership
1:42:40 to 1:44:50
Discuss the shift in business ownership and the impact of past investments.
“That was kind of, I think, one of his most successful ventures.”
Building Bread Ahead From the Ground Up
1:44:50 to 1:47:40
Learn about the inception of Bread Ahead and its unique branding.
“left in this position you see in 2009 when i went to northfield farm i was sitting at this table yan mccourt's table thinking what the fuck are you going to do with your life son a bit like in Twisted Sister.”
Personal Life and Family Dynamics
1:47:40 to 1:50:10
Examine the complexities of family relationships and personal growth.
“It was in Lithuania, in the forest, in the pine forest.”
Influence of Music on Life and Business
1:50:10 to 1:52:00
Discover how music has shaped personal experiences and the business world.
“look on Sunday I'll pop in for two three hours I'll see the guys yeah yeah yeah I like that I I don't find it, you know, stressful in any way.”
Live Aid and Musical Influences
1:52:00 to 1:54:54
The guest shares experiences from Live Aid and discusses musical inspirations.
“I think the British music is our greatest export.”
Festival Experiences and Reckless Youth
1:54:54 to 1:56:47
The guest reminisces about their festival experiences and youthful recklessness.
Philosophy of Selfishness
1:56:47 to 1:58:54
Discussion on the concept of selfishness and its importance in personal and business life.
“you on you I think being selfish is a really good thing, but you've got to understand the real meaning of the word.”
Competition in the Bakery Industry
1:58:54 to 1:59:45
The guest shares thoughts on competition within the bakery industry and its advantages.
“I hate the way the British food system has become so bland at the top end.”
Transcript
Automatic transcript. May contain errors.0:00I just had this thing. I love getting smashed, but one is too many, a thousand might be enough. I wasn't partying at all. It was just like I was in hell. You're just sort of stuck in this world and it just, nothing makes any sense. And it's so hard to break it. And then I did. This week's episode is absolutely sick. It's with Matthew Jones from Bread Ahead Bakery, which they make the best donuts in the world. They're little globes of delicious bubbling joy that I love stuff in my face with. But his story is wild. He was living on a park bench, taking drugs. He'd lost literally everything. I no longer had a family that wanted to see me.
0:35I no longer had money. I had my skills, so I still know how to bake. Somehow I've just got to do this again. Got to start again. But from rock bottom, he managed to claw his way out and he's built better head into an amazing multinational business. They've got sites in Bangkok, New York. This story is wild and you are going to absolutely love it. That sound is a sound that everybody just finds magical. UK's best bakery school. We're like, wow. And really, that was one of the pivotal moments. It just put us on the map, and we built it completely from cash flow. You can achieve so much more than you think.
1:11I want us to be open in 100 cities globally. I dream big. I'm ready. So you said in 2009 was the worst year of your life. i read that somewhere yeah what rock bottom can be a gift oh yeah what was the gift of rock bottom and maybe describe rock gosh i suppose the gift of desperation um so 2009 so we're just going straight in there yeah um nice yep i'm ready um so let's have a think so 2009 I would have been I would have been 40 right and look I've had a great career I I left school I had my career as a chef I had had a successful business but you see deep down in me was lurking this sort of hideous monster of um of alcoholism and that followed me for many many years in my life and it sort of was a it was a it was a real part of me for for many years you know and it's a and it hasn't been now for for many years so I could talk about it really freely and it sort of doesn't and I look back at it and I think what was that all about you know so um yeah 2009 was the year when the kind of the the music stopped and there was no chair for me to sit on Let's say I had a great business.
2:40I had a lovely family life. And I was kind of juggling all of that with copious amounts of cider and substances. And so suddenly I was not able to juggle anymore. It just, I just got, you know, I just fell apart. And, you know, it sort of all collided at once. this sort of my world just just collapsed and yeah what was i left with really um i was left with a bag a sort of a carrier bag actually that i and i went to live in a friend's farm where was the farm in nor in um rutland so in the middle of england yeah northfield farm with yan mccourt went to live on his farm well i didn't go to live there i said yeah and i've gone over to live um do you mind if I come and stay at your farm for the weekend and I'll try and make a plan.
3:40And I got up to his farm and he sort of took a look at me and he says, Jesus Christ, you're like, you look really ill, you know. And I was like, OK, I think I am actually. Yeah. And so that was a moment in my life. And if something really happened to me when I went there, I just sort of set foot onto this farm. and I just suddenly, I don't know if it was the change of environment, the change of pace, the change of, but it was like a reset button in me. And I kind of sat there at Jan's farm table, in his kitchen table. And I realized, you know, that I no longer had a business. I no longer had a family that wanted to see me.
4:24I no longer had a place to stay. I no longer had money. I no longer We had many things, but I had my skills. So I still know how to bake. And I thought, I don't know how, but somehow I've just got to do this again. Yeah. I've got to start again. Yeah. When you said the music stopped and you didn't have a chair to sit on, like describe what that actually felt like when you wake up in the morning, what are the first thoughts that are in your brain? Well, I suppose, yeah, the first thing that stops is money, isn't it? Yeah, sort of, because you can juggle that for a little while if you're savvy in business.
4:59You can sort of rob Peter to pay Paul. You can get away with it for a little while. What does that mean? Rob Peter to pay Paul. Okay, yeah, sorry. Yeah, if you've got a business, you can sort of manipulate things. And if you're clever, you can sort of get away with it. You know what I mean? For a little while. Yeah. And then there comes a day when you can no longer get away with it. Interesting, yeah, yeah, yeah. That was my day. And I just no longer get away with nonsense. Yeah, interesting. And then you said gift of desperation. When you're at that bottom, Peter, How do you use that when you're on that farm as a springboard to get to get one of the first steps you took to get out of that malaise that the depth of desperation?
5:37Like you said it was a gift. Yeah, I suppose it's funny. I mean, it's gosh, now it's what, 16 years ago. So it's quite a long time. And it's quite difficult for my mind to relate to that space because, you know, so much has changed. I just know I don't want to be there again. I just know that, you know. And I really value what I have, like massively, today, right now. Which is?
6:17Stability, you know, normality, honesty, great business with people coming to learn to bake. Look, there they are. and a great team of people like Molly and, you know, these 180 other people in this business. Yeah, yeah, yeah. You know, having grown. I mean, it's beyond, this journey has been beyond my wildest expectations by a hundred times. Yeah, yeah, yeah, yeah. I didn't, look, I mean, and did I plan this? Well, yes, I've always been ambitious, right? I mean, I was always, you know, I was 13 years old and I had a paper round. I wanted to do a second paper round. You know, I've got that kind of bug, you know.
7:00Yeah. If I have one, I want two, you know. It's that simple, right? So that was always a part of my sort of genetic makeup, I suppose. If I, you know, when I used to do a lot of running, if I ran a marathon, I wanted to do a double marathon. Yeah, yeah, yeah. I wanted to, if I trained to do something, I wanted to lift more. I always had that, you know, especially with those sort of challenges, you know. So as soon as we started making a borough market, we started making a thousand donuts. I would just internally sort of think, how do we sell more? How do we sell 2 ,000? How do we do that? There must be a way.
7:41And I would just think about it and plan and, you know, just go through it in my mind until I find the way. if that makes sense. It's interesting. So I've had my issues with all that sort of stuff as well. I mean, I still do drink, but when I was 28, I kind of had my rock bottom moment. I had to go and see a therapist, all this shit. Like, it was brilliant, man. But it was kind of like I was going to the podcast, doing a podcast. I'd be drinking the night before. I was like, what the fuck are you doing? And then I was just like, I'm letting myself down. And then I went sober for like six months.
8:14No, sorry, three months. But then that was my catapult to get this thing moving. and it's like the end it's weird it's just this i think the energy can be used both negatively and positively like if you the the same energy that makes you want to do two marathons that makes you want to sell 2 000 donuts you put that in front of pints and fucking cider and all that stuff it's that desire for more and it's like it's kind of i think the bit i'm trying to struggle with is how you challenge channel it you know because especially now is with what we're doing is you know this week take this week for example tuesday i go out for a dinner with some really interesting people found as a tiny rebel the beer brand that turns into fucking six seven pints and it's a tuesday and then wednesday we have an event with all the founders listening to the podcast that turns and before i know it and it's like then last night was like no i've got this today like i'm when i've got something like this in place i won't fuck with it do you know what i mean but it's very it's i don't know how yeah so did you was just going clean just does that elevate you to oh there we go um did that elevate your ability to like how did that change your drive and you know you see you know you're sort of saying like if i want to get 2 000 donuts i will find a way to make it happen like how did you find a way because it's like now where we're at we're in it's a global brand you're opening all over the space but i would love to know like the mental models to find the way to something yeah it's a funny thing you know i suppose my relationship with work is it's yeah it's a really difficult thing to describe because i yeah gosh how do i you know
9:56yeah you'll have to edit this book quite a minute no no no you take your time That's why it's good to have time. Yeah, yeah, yeah.
10:07Yeah, I think in the early days of the business, I came from that chef background, you know, that Michelin world where tiredness was sort of something that you had to do and you had to be really tired and really overworked. And from that came a lot of creativity. Interesting. And it was very much, you know, Look, I think there's a part of that that's true. And because we are, we do our best work when we're, I think, and it's, I don't know if it's the right thing to say sometimes, but I think we do our best work when we're really stressed. And it's, you know, I, that's the world I came from anyway.
10:48You know, and I know there's probably an alternative kind of thought developing in the world now where people need to be super relaxed and super chilled to be creative it never worked for me you know I never had my best thoughts on my best days when when I was relaxed I had my best thoughts and my most creative thinking when I was under extreme stress maybe that's just something that I was kind of trained to think you know and if is that healthy gosh I don't think so yeah but it's certainly the way I was brought up you know and And so it's a funny, you know, and obviously at the moment in the news with, you know, with Noma and Rene and, you know, that was very much.
11:33I left school in 1986 and which is 40 years ago, isn't it? So, wow, there we are. So 40 years ago. and the world I sort of went straight into was of these grown men quite rough drinkers hard swearing unpleasant unfriendly don't look at you it's just like you know that's the environment in a kitchen get your apron on get to work on time and just shut up and do the job really and it was a quite a punishing environment a lot of bullying a burning a lot of swearing a lot of kicking, it was horrible. But somehow I really embraced it. And from some of the very, very first work, real work experience I had as a young man in my sort of 15, 16, it was all about work hard, play hard.
12:25So you work five, six days a week, one day off, and all the chefs used to just go out together and get smashed down at the, in Tunbridge Wells, was my place, on a pub crawl, end up in some bar with some band playing. And look, it was great fun. It was so much fun. It was addictive, really. And that sort of cycle of destruction, creation, and that really was like the bellows of my career, you know, for many, many years. So I went from Thackeray's house with Nigel and all those guys, Nigel Ramsbottom, there was Gordon Malcolm, Bruce Watts was the head chef, Aidan Watts was the restaurant manager.
13:13I remember them like yesterday. Yeah, yeah, yeah. They had such an impression on my life. So mixed in with this world of just drinking to blackout was making puff pastry, was rhubarb, was seasonality, making jams, was plucking pheasants, was boning out pike, which was really awkward because they've got a strange bone structure. was filleting fish, was snails, you know, escargot, and all this beautiful food and visiting herb farms and fresh chervil and foie gras. And I was immersed in this. It was incredible. I've never seen anything like this, right, in my life. I was like, I can remember the first time I tried some foie gras.
13:57And Bruce used to make this dish, sauté foie gras, deglaze the pan with some raspberry vinegar and a little bit of honey and my god it was just it was delicious it was like this sensational flavors i can smell it now i can close my eyes and smell that dish and only he could really make it he had a real touch you know he used to just get that get the pan just right the caramelized the honey and and what a flavor you know he had a real touch yeah so that was sort of one half of my career and the other half was yeah get smashed to bits on a Saturday night or Sunday Sunday or Monday um and that was sort of the chef's playground in my head and it was very sort of that's what I had yeah I love the idea of when you say sort of creative and destruction create district destruction because they are that's an interesting place to play would you say you're all addicted to stress I don't know I mean at the moment I mean look I'm you know sort of down the track now in my life a bit uh 56 so i probably deal with things really differently i mean the sort of things that probably would have stressed me out five years ago don't stress me out now such as i'm you know i'm dealing with a different different level of business we employ almost 200 people we've got different types of problems and i've learned to I've sort of re-geared myself or recalibrated myself internally to deal with that.
15:31Yes, yes, people. So the hungry reading list is here, right? If you listen to the podcast regularly, you know I love reading. I think books are the most beautiful thing in the world. As Stephen King said, they're teleportable magic or something like that. These books, I whittled down my gargantuan bookshelf into 46 absolute 30 bangers. The link is in the show notes to get the list, whatever. And it will also make you a subscriber to our weekly newsletter, which I think is sick. So, yeah, get your fucking books, boy. Yes, yes, people. We're trying to make Hungry into the most valuable food and drink business podcast on planet Earth.
16:09But I really need your help. I want to make this podcast so valuable for you to help you grow your business faster, stronger, better, have way more fun. We've got a super short customer feedback, attack uh sorry consumer survey audience survey thing on google forms there's a link at the top of the show notes if you could fill that out it would be so helpful we make this podcast way better for you i interviewed henry dimbleby who does leon and he says the longer in business you're you basically get um any of the problems and attacks that when you first go through them you spite your cortisol levels you know and you get really really stressed but the more actually the more you go through those things the more resilient and robust you become and it's actually of the thing and i've noticed this with this stuff stuff that would stress me out intensely yeah losing sleepless nights about it well now because we're six years down the line doing this this stuff but then you just it's the new that stuff doesn't stress me out but it's the new challenges which spike that cortisol do you know what i mean yeah totally and i can remember when we first started teaching people in the school so we'd never done a school before and we had the first group in I felt like an idiot uh hi Matthew uh bread ahead bakery school look I'm making this up right yeah and that becomes normal and then I start employing people and it's all okay you know so and you know I mean like yesterday I've signed a lease for we're taking a site in New York I signed the lease yesterday we don't have a head baker yet we don't have a manager we don't have a whole load of stuff but I know now look these things they just kind of have a habit of turning up but we've got I've got to do my bit first as in creating the location and the opportunity and then we'll kind of figure this stuff out and because you've done that so long you've got that ability you know you kind of you've built up that evidence and irrefutable proof that when you're in these precarious instances that you know as adds back to your point I will find a way yeah interesting yeah well and I think you know as well it's uh you know I've got a great guy who works for me right now who really is in many ways become my right hand man in the business and he's young and it's really what's really nice is seeing somebody in their 30s and i realized gosh they're 20 years younger than me that's really you know and and you realize because i was like that when i was you know and it's uh so it's allowing the sort of the younger generation to flourish because there's all sorts there are hungry young professionals out there who want to do that yeah I was that guy, you know, back in my 20s and 30s.
18:42I was as hungry as anything. And, you know, we sort of have to allow the space for new growth. What are some of the advice you'd give your 30, I'm 32, some of the advice you'd give your 32-year-old self? Oh, just be completely out of your comfort zone all the time. Just go for it. I mean, do not waste one day of your life, you know, because you can achieve so much more than you think. you know there's and i think it's uh you know you need a bit of it's not arrogance but you know a bit a little bit of arrogance or confidence with ammunition is a great tool so yeah it's almost that that that three stools of the of the uh three legs of the stool it's like ambition confidence but also fear yeah i think that's an interest very interesting place to play in the journey what's been the most scary thing you've you've done or danced with we had in 2018 2017 2018 we had a great time in the business we did really well i'd saved up some money for really the first time in my life i had some money in the bank and i went to america i went to la i traveled to the states quite a bit i went to la and i saw tartine bakery in san francisco in no sorry tartine bakery in la the big one there they have one in san francisco the original is that is that an english chef is there isn't it is that i think my michael hart was there yes my mate someone recommended him coming on the podcast actually literally yeah okay interesting yeah that was literally two days ago anyway yeah sorry fabulous baker yeah a really talented man interesting yeah and so he so i went to Tartine in Los Angeles.
20:30Massive place. Wow. And I was like, wow, this is so cool. You know? And I talked to my wife about it and she was like, well, why don't you do one like that? You know, come on. You know? How big was the business in 2018 like in terms of sites? We were just by a market. Just by a market. Well, we had Pavilion Road. So we had two sites. Right. Much smaller business, probably 40 staff.
20:53So we, I started looking around London for a big site to do a really big you know a big step I thought there's no point in just opening another little shop I wonder if we're going to do it we do a big bakery so I started looking around then talked to the landlord up in Wembley up in Wembley Park and they had this huge unit available it's like over 10 ,000 square feet and we sort of looked at this space and I was like yeah we'll take it you know and i was like okay so they did it offered us a really compelling lease term they gave us a really good rent free and some capex to help the build and so we went into that did it built it went massively over budget about like a million pound over budget because it was just so much bigger first thought sure and then that was 20 and then we went straight into lockdown we opened for like three weeks we went into lockdown and I'm like right okay wow what are we gonna do now what are we gonna how are we gonna navigate this you know because remember at the time we had no idea what this lockdown thing was is this two weeks two months two years I mean nobody knew so when it's a lockdown we had to refund school bookings for about six months in advance we I mean it was a nightmare I can imagine yeah but we wiggled through so that the fact we could do that would suggest we can do just about everything yeah it's um you know what's again this is i spoke to tom carriage about and he was like businesses his whole thing's like the pirate ship and stuff and we're talking about the seas and he's like the more again you're in it is use it when it's going up like when it's going down actually it's like the whole thing of like adversity is a terrible thing to waste right which is a Churchill quote but like how have you used adversity like what are some of the lessons as as as the beast's going down that have really helped you just keep going and I think one of the most you know fortunate things I have look I'm still very hands-on as a baker so I if I'm having a rough day or a bad day or I just go and do some work I just get in the bakery do some cleaning I'll just roll croissants for a couple of hours and that just kind of helps me to kind of stabilize my mind and it just brings a sort of a normality into my life yeah and i can i can really right size it i still know i keep a very tight handle on the business on the on the numbers on the payroll on the on the food cost and that makes me feel okay you know i know i'm running a good business yeah yeah yeah yeah what's the what when you say running a good business what are the things that you look at that other businesses probably don't look at yeah you've got to look at it all the time every day p &l every day you've got to look at what people are doing yeah because you you know it's that and i always saw that from a young age in the kitchen if you're not busy go and help somebody else if there's nothing to do go home you know and that's how it is because labor is the most expensive thing in any food business and you have to keep it under control all of the time all of the time not just some of the time every single minute of the day yeah because it's it's those 15 minutes here 15 minutes there of people's time and making people efficient and holding people to account of what they're doing yeah not wasting being careful being mindful upselling to a customer making eye contact yes sir oh would you like it have you try one of these you know that constant sort of energy in a business is really what makes it a great business constant energy in a business constant that's such a good way of putting it energy is an interesting theme as i've been here you know two three hours before we just quit here early to set up but you know and as i sort of said like the energy of this room like the fucking things going over our head the people baking here like energy is a really important thing it is it's everything how do you imbue that energy on the team so like filters because obviously you can't be you've got sites all over the world right yeah you've got you know there's sites in the middle east now there's sites i don't know where you've got loads we're opening in bangkok in may we're opening in manila in june we're opening new york in august wow and then how many have we got in the uk this is my research six six um and then in in the middle east there's there's about 12 12 yeah i was gonna say how do you get that energy like when if you're in london how do you spread that energy when you i just step straight into it so what i now if i'm you know i i just go straight into it you know so if i turn up in the middle east i'll go straight to the production bakery get changed straight in i don't even bother going to the hotel suitcase bakery straight there i don't waste time there's no point so i don't do silly things you know i don't do silly meetings i i've learned to really sort of be smart with my time right where did you where do you think time is often wasted in business or where did you used to waste time um having repetitive conversations stupid yeah just don't do it um don't pick you know don't just you know go for the meat not potatoes sort of thing you know that's very hard though yeah like because i feel again and i think everyone I sit opposite there's the meat versus potatoes thing there's almost a a myriad of different potatoes and things you can like well we need our veg I suppose as well yeah yeah yeah you can get carried away with but like yeah what would you say some of the silly meetings what else is kind of it's almost like if you could spend two hours a week on your business only where would you spend it?
26:44I'd be right in production production yeah because that's where it all starts for me it's about the product if the product is amazing all the time everything else seems to sort itself out right if the product is shit your business will fail you know so if you've got an amazing product and you just keep that quality it will always work it will yeah you know in my experience in the food industry if you've got a product like that that you've got cure customers they're coming for the product they're not coming here for me yeah you know i mean of course look i i can be a little sprinkle of magic on top if i go out and say hello to the customers and you know and i love that but really fundamentally the customers come here for our product and that's how i want to keep it they're not coming to see matthew yes you know of course it's nice isn't it but you know also there's the matthew's only as you say is the sprinkle when the product's good yeah the so talk to me about the first products you launched way back when, like, was it 2013, I think?
27:46Yeah, 2012. 2012, sorry. So what were the four products you... Back in 2012, I had a market stall in the bakery. Again, energy. I love that. Yeah, they are. Energy. Enjoying it. Yeah, yeah, yeah. For listeners, the clapping is the bakery school behind us, which we'll get onto. So I guess, like, 2012, I had a market stall in the bakery. We used to make the cathedral loaf, which is really, this is a quarter of it. Still a great bread. There it is. Boom. Lovely. Bread. It was all about the bread. And then we started doing some chocolate brownies. We started doing some cheese and olive sticks. And about a year after we opened, we started making doughnuts.
28:31Doughnuts. Unbelievable. Yeah. They just ripped. I mean, it's an orgasm on the eye. It's literally delightful to look at. Yeah, it's, again, a platter of, like, an army of doughnuts sat in front of us. It's just, yeah. So what was the thought process behind that? Was it, we just want to try some doughnuts? Or was it a gut thing? Was it look at the market thing? No, just on trend. You know, Justin from St. John was making great doughnuts at the time. And I think there was just a gap in the market, really, for a decent, a sort of a Michelin-style doughnut, if that's the thing. You know, for a gourmet doughnut.
29:08You know, everybody's, we've all had our Krispy Kremes and it's kind of like, you know, nah, we don't want that anymore. You know, there was a definite gap in the market for a traditional custard donut, vanilla custard and a jam, which is where we started, two flavours. And then we made chocolate. Then we made, now we've got the 12 flavours. But vanilla and jam really are always the big ones. And then would you, so you said that was 20... 20th end of 2013 yeah end of 2013 and then what was the thing that started to like really gain gain build the momentum in the business because i feel like the it's very easy to work very hard when there's lots of momentum but the bit i'm always intrigued by is when there's no momentum when you feel like you're pushing water uphill but that's the that's the bit that's interesting it's all fun and games when everything's flying but like when it's what were you doing to get that momentum?
30:05Yeah, I think the school has always, yeah, I mean, I've always had a lot of energy for what I do. I've always had that. So, you know, I think the thing that really helped us on top of it all was the school. And that, you know, basically we run bakery workshops. So we've always got groups of people coming into the bakery. And that was a part of the vision from day one. Really? To run immersive bakery workshops. Yeah, that was always a part of it. And it's just so nice having new people in the business all the time. Because I think a lot of bakeries, or the sort of the standard bakery model is you have a, you know, a bakery and a retail counter, and you sell your product.
30:50So what we've done is created a space where the customers come much deeper into the business. So they really experience it. And when you look at the courses we've created they are in essence sort of little pockets of knowledge taken from a industrial bakery really and put into a domestic environment right so you can recreate that at home yeah all of our courses are really around domestic baking and the and then so and then what so what year was that when that 2014 it was like a year six months after we opened and how did you start getting punters in like was just friends we just sort of talked to friends and said you know do you want to um do you want to come along on a baking course we're sort of developing this thing and before you know it we we did that then we did we did groupon for a while that that was we were doing them for free or 20 pound each or whatever.
31:46And then we had a great baker, a friend of mine who, he was actually from the States, but he's an English guy, but he'd lived in America for a long time, did some teaching for us. He was a really good teacher, Sim, SimCast. And he did a course downstairs and unbeknown to us, we had the Financial Times came along to one of our courses. And the next week, we were in the ft in the weekend thing in the weekend bit double page spread amazing yeah yeah uk's best bakery score like wow and we and really that was one of the pivotal moments when we suddenly it just put us on the map yeah and then after that it was just word of mouth yeah but that was a big push that really helped us really yeah but i suppose you've got to create you've got to do the take the leap to get the ft spread right yeah you've got but you've got to have the content you know because journalists need content they need things to write about and so i think a lot of you know being in innovation in businesses you've just got to be prepared to just do something a bit new you know build it they will come build it and they will come the so i know you briefly touched upon like you know when you said when you're when you're stressed like you just go and start baking it kind of mellows mellows the malaise of your brain yeah what are some of the big life lessons you can get you think people can get from baking because you know i was speaking to reese beforehand your ceo i think um and you know like you're trying to educate like over 20 000 kids or something that number might be wrong we're teaching a million children over the next 10 years yeah yeah yeah so what do you think are some of the good life lessons you get from baking well for me i mean you know baking has been the kind of the pillar of my life so it's the one thing that kept me going through the darkest days darkest the darkest days of my life you know I don't have that many dark days anymore but I used to and but somehow baking was there in the background healing me and maybe I didn't know it at the time but it was because it's this sort of lovely rhythm in the background of your life that's i think what people need rhythm in the background of your life it nourishes you and it smells great so if you bake at home look i don't bake at home obviously i mean there's it would be pointless for me to bake at home i bake here because you know but if you're baking at home taking a loaf a lovely loaf of bread in a dutch oven out of your out of your cooker out of your oven yeah it's so much more than a loaf of bread it's the smells it creates it's the warmth is the creativity it's the satisfaction of making something and then it's sharing it with your family and it's what you do with on day two and day three and there's a whole story there it's so much more than making a loaf of bread tell me that story well you've you've got the preparation yeah so instead of scrolling on Instagram or watching Netflix you're preparing your sourdough and then you're you have this sort of relationship with your sourdough in your fridge and you you've got to be conscious of that you've got to feed it every two or three days you've got to be you've got to be it brings this sort of awareness into your life and then slowness almost yeah interesting slows it down and then if you know it's you know if you're going to bake a loaf of bread on Friday so you're going to be preparing you're going to be refreshing your sourdough on the say on the tuesday and the thursday you're going to be getting it ready you're going to be nourishing it and then you make your dough on a thursday night and then saturday morning or whenever you know this lovely sort of whole process you know the proving cutting the top into the oven take the lid off get that lovely crust yeah and then when you take it out that sort of you know that you know that sound that yeah yeah yeah yeah yeah yeah yeah yeah yeah 100 you know that sound is a sound that everybody just finds magical yeah that and you can smell that even for the the viewer now the listener you can if you just close your eyes for a moment and think about fresh bread coming out of an oven and let's just take a moment to do this together and you can sort of smell it and it just kind of heals something in you and it just this lovely sort of warmth radiates from your heart just out you know into the world yeah it's beautiful beautiful thing beautiful thing man sweets those lovely and i mean when we you know i'm really interested in teaching children about baking and bread because it's and just taking that moment to connect with what it means because everybody's got a different if you smell a loaf of bread i smell one it will you will pick out different little flavors and notes and it's just really nice to smell a loaf of bread you know this sourdough not a packet bread yeah slice stuff yeah yeah smells of vinegar yeah yeah yeah you you want to smell this sourdough and just take a moment to really you know go through those different sort of notes and different things that are happening it's intriguing and even the textures if you touch the loaf of bread we can feel that sort of almost like semolina sort of texture on the outside the grittiness to it i think it's engaging all your senses totally i think that takes especially in the world of you know my phone's the left of me of that fucking bollocks and I mean I'll be you know I doom scold all the time yeah like it's just once I'm on there I've got addictive personality I'll just go and watch you know sometimes it's bad on a Sunday if I'm hung over it's like three four hours yeah it's dreadful and um and but I think there's something about creating something you know physical and that you can smell and you can eat it and it's giving what when you see you said originally you had this monster which was alcoholism inside of you and you this pastry pastry or baking was kind of the the beacon of light in that in those dark periods what were some of the darkest thoughts you're having like where was that coming from don't know really i mean there's many many ways to think about alcoholism you know for me i mean at the time i used to feel terribly sorry for myself and i'd be like you know crying in my sort of soup um and now i don't i just think it was a really stupid habit actually just a really bad habit and you sometimes people do need a real kick up the ass they just need you know somebody to come along into their life and shake them up because people are really scared of alcoholism and alcoholic people because they kind of we're so manipulative and we're so good at kind of avoiding it you know we sort of we move around it it's such a weird thing and i'm a master i was a master of doing that of kind of disguising my drinking and making excuses for it and no I just don't have to do that and it's so refreshing and so you know I still dream about it often I dream I'm dreaming I dream that I'm drinking and it's like and in my dream what happens it's usually cider funnily enough and I I dream that I'm drinking but it's usually just before I'm and I wake up and I'm so so relieved and I'm just like oh thank god and I'm so so thankful and I'm just like because it was it was a nightmare it's just a nightmare and you know you're doing it and you know you shouldn't be doing it and you just and you're just sort of stuck in this world and it just nothing makes any sense and it's and it's so hard to to break it and then I did and it was just like and obviously look the first two three weeks is hard you know the first two three months is hard first year is hard you know and you sort of but when you get sort of 10 years 15 years down the line it's you know i'm still really vigilant every day about it um but it's much easier you know because i've got a lot of credit in the bank of you know of days sober but you know even now a funny thing if i go to a restaurant i have a glass of water i sniff the water before i drink it because it's just i'm paranoid about if i just accidentally drank something sure sure yeah i'm i i'm really i never i haven't been in a pub for 15 years i would never go you know i would never go to that environment i i have no interest i go home yeah yeah my wife and my son and we cook dinner and have a bowl of soup and go to bed you know yeah yeah yeah yeah half past eight sure up in the morning yeah yeah yeah ira is an ai communication booking platform where restaurants can manage all inquiries bookings ira allows you to take bookings directly from your instagram dms this is literally a world first it makes the whole booking process super seamless if a punter wants to ask any question about your restaurant ira will answer it if they want to buy merch or make a booking they can do it all through ira ira doesn't send some icky outside link this is what I really love.
41:13Aira literally learns your unique tone of voice. It will speak like you. It's an extension of your brand, an extension of your restaurant. This means people, when they first interact with your restaurant, it feels on brand. This isn't some shitty soulless bot. Aira literally collects so much information about your customer, remembers every tiny weeny little detail about their experience, and allows you to build relationships with soul at scale. It's so sick a feature i really love is i will automatically send out cold outreach emails i can send these emails to people who haven't been in for a while to regulars to people who've got a special occasion coming up the customer simply clicks the link at the bottom of the email and the pre-filled booking form is already filled out so you've all you got to do is click and you've made the booking it's so simple click the link in the show notes to book a demo you're gonna love it now it's interesting i'm like again i ask all these questions selfishly but i'm taking time off it and then i'm on it quite a bit at the minute but like my sort of way is oh it's work you know it's meeting it's socializing and it's like it's tricky because it's i do really enjoy it and i love i do but like even so i'm running the marathon in six weeks right yeah but it's like from monday i'm going off it for six weeks bang so i'm quite good at doing that but it's just it's very interesting like how it can as you said it's it's it's so master you can be masterful at the ways you can deny it to yourself or not?
42:31Ah, well, the worst. I mean, so when I was a chef, you know, I was on and off, you know. I mean, I used to sort of be able to get away with it. My 20s have a real tear, you know, like go out. So yeah, so talk me through like a normal like Wednesday service. So you get there. Yeah, well, I was running the pastry section. So I started off as a chef in the main kitchen and then I ended up in pastry. Really, I ended up there because one, I loved it and I could do it. I could make pastry. I understood it. And nobody else really wanted to do the pastry section. Why is that? I don't know, really. I think there was some sort of macho thing about being a sauce chef, you know, and everybody wanted to do the butchery and the sort of fillet steaks.
43:16So I ended up making creme brulees and, you know, Bakewell tarts and whatever, custard tart and poached rhubarb and all those lovely desserts. and but yeah i used to get smashed all the time at work you know there'd be stuff i could i used to eat cherry trifle in the morning because it would have to give me a little buzz you know i remember doing it um but there'd always be access to booze in restaurants always so you just and everybody used to just you know i remember when i worked at bubendum they used to have beers they said staff beers yeah yeah it was just like you would never see that now yeah yeah Yeah, we had a slab, 24.
43:56I mean, there was probably, I don't know, 12 people in the kitchen, I think, about 12. And there'd be a little slab of those Carlsbergs. Yeah, I remember it. You know, and even that, I would abuse it. You know, most of the guys in the kitchen at the time, they'd have one, wouldn't they? Like a normal kind of person. I'd have six, hide three more, you know? I just had this thing. I love getting smashed. I didn't want to have one drink, ever. ever ever from a young age when i was 13. i didn't never want it there's the james dean quote which is one drinks just perfect two's uh too many three's not enough yeah well and by that it's like once you know that's it's that once you get going it's just you can't i can't get off i've really struggled to get off the train once i'm on it oh when the fellowship we say well one is too many a thousand might be enough that's yes you know that's the whole principle so so you went to AA, is that how you...
44:51Oh yeah, I still go. Amazing. Yeah, of course. Congratulations. How long have you been clean? 15 years. That's amazing, mate. Well done. But it's still, you know, it's a strange thing, but it's the only thing. You know, you can try anything, you know, and if there's any listeners out there right now, I mean, don't waste your time. Just go to a meeting. It's the only thing. Is there anything you took from that meeting that you can apply to you apply to business all the time everything what are some of those things make a gratitude list if you're feeling a little bit ungrateful for yourself if you're feeling a little bit you know as we all do you know we could because we're humans so you know this morning i was feeling a little bit like sorry for myself you know because it's you know whatever reason isn't it we just feel we don't feel great some days and then i do hang on hang on what have you got to be grateful for like about a thousand things right now you know so um others it it's an amazing tool for life really you know there are so many great little pearls of wisdom look what are some of those other ones gosh the gratitude one's great i think like everyone feels sorry for themselves too much all the time i think just live in the uk man like yeah you've won the fucking lottery yeah you've won the lottery there yeah um gosh I can't really think.
46:16I mean, well, I think of that thing as well about discretion, about, you know, not talking too much, you know, about being a bit more mindful, about thinking about do you really need to say something, about did you react too much, about not overreacting. Yeah. You know, of just mindfulness. And sort of reflecting on the day, when you go to bed at the end of the day, it's about you're never going to have perfection. but at the end of the day it's really important to reflect on the day you just had and it was would there be anything i did differently you know did i really need to be a little bit short with that person in the bank you know did i really need to be a little bit grumpy with that did i say thank you to somebody actually did i just stop for a moment and recognize that somebody actually really made an effort and it's because it's it's really important just to take those because it means so much to people yeah it really means a lot is there sort of linking this to the baking it's like this whole idea of just slowing down being grateful like for the you know breaking bread quite literally like is that is that slowness that's so interesting well and that's something that's happened to me in my later life i i i came as we said you know earlier i left school i went into that world that restaurant you know michelin world where everything was very fast paced very aggressive very and not a very not a very kind environment you know and it was i read somewhere you said I found my electricity.
47:45That was one of the articles I read. It's like I found my electricity and that was the place I wanted to be when you first stepped into a kitchen. Yeah. It was, I just loved it. I never, like for example, I went into that, yeah, I put an apron on and I would never have considered being a waiter. It's funny, I mean, look, some people love being a waiter and God, we need waiters, of course, and it is a great career and a essential, but I wouldn't want to do that and there's you know sort of cats are cats and dogs are dogs and you know so there's different types of I just I liked being I think what it was especially in bakery now I like coming into work with raw materials and converting them into something else I love that process I like being in control of that you know so it's that conversion that mixing dough retarding proving whatever we need to do to it there's a whole lot of processes i like having my arms around things like that i like you know i like woodwork i like making things i i enjoy it and i like being in control of it so interesting so it's like almost a mate i might i may be this may be wrong but what i'm sort of gathering from you mate is that almost like you had this so much of your life was out of control but that that gave you complete control yeah maybe that was it you know interesting it's a very curious thing yeah i mean you know that whole thing of like this alcoholism and addiction thing is crazy right because you know it was so you know when we drink or get drunk we are so out of control and that didn't bother me at all weird it's like now the thought of it absolutely terrifies me i mean like whoa I was like a cat with nine lives.
49:36I must have gotten away with so many occasions I could have died. I mean, it's a really dangerous thing to do. How many pints were you putting away then in a day? I can't remember. I just drink to blackout. Drunk, yeah. Yeah, so I do that too much at the minute. But it's a dangerous place. The worst thing I ever did was, so when I was 33, I was, when I was 33, I already then I knew from always knew I had a problem with drink so when I was 33 I stopped drinking just off nothing I said right I'm going to stop drinking one day to the end and I did and I for three years and then one day I was in Gravesend in a flat on my own and there were these bottles of beer underneath a sink in the kitchen and I knew they were there and I was kind of setting a trap for myself and bottles of Theakston's Old Peculiar.
50:37I can remember them sitting there, right? And they sat there for about two weeks and I knew they were there and I knew I can't have one. Three years sober. And one night I just thought, I'll be fine on my own, just have one. And it took me four and a half years to stop drinking. it was a I was a runaway train that was like basically I would have been so 36 so between the age of 36 and 40 that was insane at the moment at the time I had a family in Ibiza I was traveling back and forward from London I had this sort of dual life on airplanes and running a business and being successful trying to be and drinking badly and then I substance abuse of anything I'd get my hands on and my god I mean I just look back at it and I I just couldn't live I mean I couldn't get on a plane I couldn't go through an airport without Wow.
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51:46Were you partying in Ibiza as well? Oh, yeah. Yeah. Yeah, I've got a few. Yeah, partying, that's not partying. I wasn't partying at all. It was just like, for me, I was in hell. Really? You know. What, describe hell? Well, it's the massive difference between, you know, social drinking or social partying and social drug taking to just pure self-destruction, total, total self-destruction. It's a completely different thing. You know, and I was the latter. It was nothing to do with fun. Do you know why you were doing it? No. Do you like to ask that? It was just... Crazy thing, I know. I don't know.
52:34Yeah. I really don't know. I think just a stupid habit. And I... But what I do know is, I mean, the common thing that us addicts have is I can't have one. And if I just stay away from that one, it's easy. Yeah. It's easy. It's just really bloody simple. Just don't have the one. Yeah. And it's, look, there is probably no science to this. There's no secret to it. It's just almost like an allergy. If I touch it, if I literally just touch it, I'm fucked. literally everything I have now, everything, my business, my, you know, I have a big business. Yeah. I would lose everything in a week. Yeah. It literally, it is the sword of Damocles and it is right there.
53:18Fucking hell. It is literally right there. Yeah, yeah, yeah. And I, I often have that, I have a, one of my screensavers on my phone actually is the, is the sword of Damocles and I have that. What is it? It's the sword of? The sword of Damocles. So. What is that? Damocles was the jester of the story of it's about the sword that's hanging above the yeah the king because everybody wants to sit in the throne right and yeah and it looks great and then you look above and you realize you've got that thing hanging by one thread yeah my thread is that alcohol and it just took me about 40 years to work this thing out you just leave that alone and everything else is going to sort itself out.
54:02So the sword of Damake's in the bakery is the product. So as long as, if you fuck that product, the sword comes down. And then the sword for your life is booze. Yep, is booze. Fascinating. It is my gateway to hell. And if I want to go and walk through that door, then I'm the fool. And product's your key to heaven, essentially. Yeah. Interesting. Fascinating. So I saw on your Insta that you go to opera. Is that right? I do, yeah. Yeah, talk to me about that. I mean, yeah, so... It's, um, enjoy. I think he's had about four of those. Yeah, I think I'm old, you know, I'm maybe a bit old school, really.
54:42I mean, my wife introduced me to opera probably, um, eight years ago. We love going to opera. We dress well. Yeah, yeah, yeah, yeah. We go to Paris, we go to Garnier. We went before the tough times. we went to Moscow to the Boleshoi Theatre to see Swan Lake. I mean, it is a wonderful, opulent world. And it really connects with a different era. Yeah, because it's like what's... I'm reading this really good book at the minute called The Cultural Tutor. And he talks, he goes through... He talks about, like, how actually, like, a study kind of a studying of culture old culture history architecture kind of goes through these seven pillars so one is architecture one is um like learning how to speak in all eight another one is like storytelling in fiction he goes actually if you imbue yourself with these things you can actually live a much happier life what would you so what does opera give you like i know you said it's like opulent it's well it's the commitment of the people who perform i mean it's the of what goes into that of the yeah the music i mean you've got you know to to create an orchestra if you think the the skills of all those instruments and the the history of from violins to you know there is so so much talent sitting in that little well of the opera yeah and then you have the performers who are these are people who give their life to this yeah it is magnificent what's Russia like because Russia's got some of the best like uh writers of all time yeah like uh who's Lolita have you read Lolita yeah yeah yeah yeah like what what's why do you think Russia is such a uh like had produced some of the best arts and like again I've never been there but I just love to get your perspective on that well it's that was old Europe so really this the all All the artistry came from the connection with France and Italy and that sort of migrated north and the Russians are so committed.
56:53I mean, we saw Swan Lake at the Bolshoi Theatre. What does the Bolshoi Theatre look like? Is it like? It's just beautiful opulence. I mean, it is, it's just insane. The, it's a wonderful environment and this is one of the best theatre opera houses in the world. and And they are perfect. It is, you know, look, in London you'll see great opera. In France you'll see great opera. In Russia, it is faultless. Really? It is literally faultless. And the commitment to what they do, the determination, the focus. I've never seen anything like it. How long does an opera show go on for? Anything between, depends if you're Wagner, you'll be there for six hours.
57:46Three hours. Wow. Is that where you get your kind of energy from now? Yeah, now you've got off the bottle. Where do you get that energy from outside of business? What gives you that? I like drawing. I like painting. I like going to museums. I like listening to interesting podcasts. um i travel a lot now because of partly because of work and interest as well yeah it's um you know i'm in a really fortunate place we stay in lovely hotels we travel we go to really interesting places what's some of those interesting places you've been to because again what i thought this is for listeners there's two maps of the of the world in front of us and you've got thousands hundreds of little pinpoints of people who've been here to the bakery school i think it's just a beautiful way yeah you know there's there's people have been coming from the congo like wild fucking places like what's moves if you were to put up your like little matthew dots on the map what are the places that really kind of changed the way you saw things well a bit of a mix i mean you know i love i love countryside i love nature but i like cities i mean i love new york i love Tokyo, I love, you know, Manila.
59:01But also, I mean, my wife's from Lithuania. We love to go out there. It's a beautiful place. Middle of nowhere. It's so quiet. Wow, that's a lovely place. Really? Interesting. What's the sort of food scene like there? Nice. It's simple. Simple but good. Yeah. A lot more variety. For example, if you go to a butchery in Lithuania, you get all of the animal. Whereas In the UK, you sort of get fillets, sirloin and ribeye. If you're lucky, you might get a bit of oxtail or something. Yeah. What museums do you like going to? Classical. Where's that? No, just classic music. I mean, I love Tate. Obviously, we go down to Tate Modern, Tate Britain.
59:49I was in Boston earlier in the year. I ended last year, went to the Boston Museum of Fine Art. That's a, wow, you get lost in that place for a month. I mean, it's a - Really? Yeah. Wow. Yeah, no, I've started going to that. What's the, is it National Gallery in, yeah, I went there recently. It was like really just, again, meditative, calming. In terms of the, so the business, what I would love to talk about is, so from the revenue pillars, so you've got bakery, like what are those? You've got bakery, you've got these JV franchise. what are the pillars of the business? So we have, well in the UK we own our business entirely and we have education we have B2B so we supply a lot of restaurants and then we have direct retail so selling to direct customers Yeah, and what's the split across?
1:00:39So the school is 20 % the wholesale B2B is 10 % and the direct retail is the rest 70 % so it's mainly retail but it's lovely i mean the school is it's a lovely way to it's just a really important part of the business it's lovely tip what do you think about like again i don't know what where everyone has a different answer this some people say in business like go really focus on like one thing and become like masterful at that and anything else is a distraction it's just fuck that off other people are like have you need a myriad of different streams because if one goes down you know yeah where do you sit on that spectrum of focus versus spreading your eggs spreading yeah i think we've got a good balance i mean we've got a good range we don't we don't do gimmicky stuff you know we don't i mean we like look i love introducing i love making a really good mince pie a really good hot cross bun i mean i love seasonality but really the bread and butter of the business is good pastries good bread and uh good donuts really i mean we kind of leave it alone um when we have a restaurant there so we do a breakfast offer it's like an all-day brunch good eggs nice eggs benedicts you know oh lovely um but really we're not into you know i do see a lot of in the space at the moment there is a too much i think just too much gimmicky stuff going on and that's largely social media driven yeah let's stay away from that you know i mean look i like to a bit of fun sometimes but really when i go back to my restaurant days you know the the best restaurants i worked in just had really simple menus what were those uh so bibendum you know six starters six main courses six desserts leave it alone hey mommy how's it going you know just leave it alone really just stick with good simple flavors you don't want big menus you know yeah Yeah.
1:02:41What do you think of like, how have you galvanised the social media side of things? It's funny, you know, so we run the social media in-house. It's largely me. Molly gives me a hand on that. You know, just, and we sort of do it between us, really. And every now and then we're like, oh, we'll try and get someone in to do our stuff. And we end up just going round in circles and we end up just doing it ourselves. Yeah. I mean, typically I'll just go online and I'll just say, hello, Matthew here. We're doing a new flavour of donut. come down and see us at Borough Market, boom, post. Don't edit anything, it's raw, it's unvarnished.
1:03:14I sort of like that, you know? Yeah, yeah, that's the thing it is, I leave it all in. Oh, just leave it, you know? I feel like there's so much stuff now so polished that it's vacuous because there's nothing, there's no substance behind it, it's no raw, like... Yeah, you want it live, you want it real. Yeah, you want it fucking real, man. Yeah, you want it now, you know? You don't want to be, you know, it's a bit, I mean, I've got a similar sort of relationship with many aspects. social media and with you know i hate with people say to if i send somebody an email and they're like oh yeah i'll get back to you next week so what are we talking about next week i want it now yeah yeah yeah that's the world i come from if i was working in the kitchen and the chef said uh four creme brulee's please i'm not going to say to him next week he means he means he wants it's like ping pong yeah right bing bing he wants it right back now it's immediate and i'm like i'm used to that so yes so i interested again back to tom kerridge he said a really interesting thing about this and i was like because he's gone sober as well oh right yeah yeah i mean he was saying that he would after service he would drink uh two pints of negroni just to get him going like it was fucking wild he's gone completely sober great but he was saying i was asking the difference between chef in kitchen and businessman and he was saying when you're a chef in a kitchen everything is reactionary it's like four creme brulees now you know you're fucking things up now sort it out now and he goes but now as he's got he's got a big you know business as well his whole thing is you can't be reactionary it's like so how do you how do you if your natural thing is like fucking let's move but then in business sometimes you can't be reactionary like how do you really difficult age I think you've just got you've just got to slow down a bit you know Yeah, yeah, yeah.
1:05:01I'm asking this selfishly because I'm so reactive. I'm like... Yeah, but, you know, it's really difficult, you know, to analyse that and just to... Well, as they say, don't they? You know, that space between action and reaction, that is the space when we grow as a person. Ooh. Talk to me about some of those moments where that space has caused you to grow. Wow, because you've got to think. Because it's easier to react. And just to pause is a really difficult thing to do. What's an example of that? Because you've got to go deeper. Yeah, yeah, go deeper on that. Give me an example. Well, if somebody, you know, I think it's a very common, a common sort of reaction if you feel threatened or if you're feeling a bit insecure or if somebody's pushing your buttons a little bit, the easiest thing to do is just to react.
1:05:57and the hardest thing to do is just to listen and to really think about it from both sides and then to respond. It's a hard thing to do without emotion attached to it. That's a really difficult thing to do. Yeah, yeah, yeah. Once you've done it, it feels so much better. Yeah. What has been that, is there like an example of where you have wanted to go like, and then... Probably every day. I mean, hard to really think of them, but yeah, definitely, there will be plenty. Yeah. That's so, yeah, helpful. So what did you say? In between, space between action... Between, between the space between, the space between and stimulus.
1:06:45Is it the Viktor Frankl quote, which is in between stimulus and response? Stimulus and reaction. Yeah. Space between stimulus and response. That is the place where we grow. Yeah, and it's your freedom, I think. Yeah, that's from the... What's that book? Anyway, that's so interesting. There's another one that's really good. It's a bit like, what happens when an immovable object meets an unstoppable force? I think that was Ian Banks, wasn't it? Who's Ian Banks? Is he... Writer. Oh, no, I've never read that. I just read The Wasp Factory. Now that's... Really? That's a book. What's so... Ian Banks, wow.
1:07:21I read every day. I read for two, three hours a day. Yeah, yeah. So talk to me about him. I don't even fucking know him. He is kind of a surrealist. I mean, he is like, Ian Banks, wow, what a mind. Really? English? Yeah, yeah, English. Scottish, right. Scottish. Oh, shit. So the force... What happens when an unstoppable force meets an immovable object? This is the bit when you should have an ad break. Yeah, yeah. So it is a thing. And it's a really difficult one to answer. but there is actually an answer for it. Okay, so an unstoppable object hits a... Immovable. An unstoppable object is a physics question.
1:08:03Yeah, yeah, yeah. So what happens when an unstoppable object meets an immovable force? There's a brick wall and there's something going towards it. Something has to give. Sure. It has to give. So what is the answer? There is an answer. Which is? Well, and I experienced this. So when, I think when I was a chef, there was this unstoppable force, which was me, And the immovable object, which was alcohol, or the other way around. I don't know. But there were these two dynamics happening. Sure. Right? So the answer is a new entity is formed, which is both unstoppable and immovable. Right. It's the only answer.
1:08:40Right. That new entity is now me. That's what I became. I absorbed. I became a new thing. Because it's the only logical answer. But it's quite a thing to accept. Yeah, that really is. And then you have to grow from there. That's so profound. It is a thing. That's so profound. Immovable, yeah. Because I think we all have that, but the hardest thing is... Basically, you just need to step away from it. So The Wasp Factory, what's that about? It's this book. I mean, I won't tell you too much because it's such a twist. It's such a mad book. Is it an old book? or in yeah written in I think in the 80s oh wow I'm going to make a note of that oh you would love it it is what a book I mean yeah it's one of those which you just have to read it because it's he's set in a remote Scottish island this youngster he's set in a remote Scottish island being brought up by his his dad and the mum's abandoned them and he's and he's got a brother who's in a psychiatric ward and it's a seriously dysfunctional family and his life you know and how he how he lives and it is but it is it's i mean it's one of those books that has such an ending that it's like just comes out of nowhere and you're just like whoa really wow man i love there's a reason i like fiction is it allows you to allows because it's fiction you can explore different parts of human condition through fiction and like you you can interpret it in really interesting ways whereas like non-fiction is so like prescriptive it's like do this and the book is so much better because you can you you know within your mind you can create a much bigger picture than you would ever create on a screen but also what i like is me and you both read that book the the vision we create in our head It's completely different.
1:10:44Yep. That's why I love reading because it's like everyone that you put on your own life experiences and then the world you create is your world. And it's like, even though people are reading the same story, the creation they get off it is completely different. So what were some of the lessons you took from that? Because I think I've always found, have you read The Bonfire of Vanities? No. That's a really fucking, on the link of, it links to Wasps because it's about this New Yorker guy, but Tom Wolfe is my favourite book of all time. But you read that book and it's like an x-ray to society. You can see how we have this insane, it's about this New York stockbroker who just has this fall from grace.
1:11:22But the word wasp is linked, you know, to these... What's that called? Bonfire of Vanities by Tom Wolfe. I'll read it. I'll send it to you. It's really, really good. And he's got another one called A Man in Full, which they've actually just turned into a Netflix. Tom Wolfe. Yeah, Tom, there's two Tom Wolfe. He's the, it's a wolf with an E, but he's the American guy. um but yeah you read that and it's like it's an x-ray into it's actually rory sutherland's got a quote which says the best books on advertising actually have nothing to do with advertising yeah which i love because it's basically and you read that book and it's like you realize that our desire for in life is three things status connection and freedom from fear right and you get and everything we're trying to do is is linked to those things you read this book it's like fuck me that is like so true of life we want status we want connection and we don't want to be feeling in a fearful state i've read a lot recently actually i've read quite a bit when do you read is it like nine in the morning yeah yeah i'm going up early that's what i do yeah yeah four in the morning i can read i just read down and out in paris in london actually george alwell i've read that fucking great book it's wonderful yeah it's just so good and i i just actually just the most recent book i read was dorian gray oscar wilde yes i've read that it is just it's funny because we read that at school um it is so beautifully written yeah i mean it is i love that era of writing you know i love um oh gosh what herman melville oh you know i love um what was the other book i read recently that was from the 18 hg wells i read war of the worlds well yeah he wrote that but um what was the one i've read that book's mad though war of the world that predicted the how did he see i mean he was a visionary he was a visionary he predicted the um like there's mad stuff he predicted like he predicted like um oh god what was it this almost like space travel the amount of stuff that you pulled from that book and what's mad about that it's an alien invasion but what I find crazy is people are running away on horse and carts.
1:13:35Like, it's just such a... I'm reading Charlie Chapman's autobiography, which is one of the best written autobiographies ever. Like, the way his prose is just so delicate and delicious as you absorb it. But he was really good friends with H.G. Wells, which I didn't realise. Oh, Hemingway, Ernest Hemingway. Yeah, what's that? I just read Fiesta, you know, so... Is that when he was in Cuba? Pamplona. Pamplona in Spain. Okay, yeah, yeah, yeah. Didn't he do one when he was in Cuba? He would have done, for sure. Yeah. He was a mad fucker. Oh, yeah. But when he, they talk about it. Didn't he shoot himself in the head?
1:14:12Yeah, he shot him, yeah, he killed himself. He would drink a lot. Yeah, he was a, yeah, probably an alcoholic. I don't know. Yeah. He was a big drinker. Yeah, famous for that. You know, but he had that sort of technique of writing. He called it iceberg, didn't he? The iceberg technique. When you remove all the fat. Yeah, and he just gave enough and allowed the reader to kind of make their own mind up of the story. So if you read his book, it's very simple, his writing. It's very sort of, you know, Jack did this or, you know, Brett or whatever. You know, but somehow he builds this picture in your mind.
1:14:47Fascinating. Yeah, I've read Old Man and the Sea and the Sea, but that's a great book. and he just, the way he, almost the analogous thing is, I always think it's a bit like some Japanese food where it's just so, there's nothing there, but it's just so, like almost like, what's it, what Endo Rotunda does, it's just like bang. And it's like the literary equivalent of that. It's so simple. Well, maybe even some of this stuff, right? It's just like. Same with flavours, totally that. That's what it is, and just don't fuck around with it. I mean, you know, I worked for Simon Hopkinson back in the kitchen at Bibendum, and he was that.
1:15:20He was a purist down to the bone, you know? And he was really one of the masters of just doing that. He had this dish, aubergine and pesto, on the plate, and nothing else. And nothing else means nothing else. But so people can get that. They all want to garnish it. They all want to put something on the plate. They all want to add, you know? And it's like, no. And it's just so wonderful. if you go to you know a great Italian bistro and you have a saffron risotto and it's just and there's nothing else and get Dan getting people just to do nothing else is so hard because they all want to add and you mustn't add it's just about you just stop yes and that is baking that is proper baking and it is you know God I bet wouldn't it be wonderful to have Hemingway here and give him a vanilla donut up yeah yeah yeah if only we could because he would get it he would get that flavor that singularity that just yeah yeah yeah right between the eyes you know yeah yeah yeah did tom tom brown calls them i interviewed him calls fuck you dishes and it's basically when you've got when you've got the bollocks to say this is what we're doing good food in his restaurant yeah oh yeah he's i can remember that yeah it was uh yeah i went we're doing actually one of our supper clubs at island his new place in king's cross yeah mate love his food like yeah i went to cornerstone it's just oh mate it's really good and he's at the capital now um we went there which was really really good the um so so so yeah oscar wilde's got a quote which i love which is everything popular is wrong what would you what would you explore that with me like what do you think what do you think's popular that's wrong you got yeah where do you start so much yeah yeah i know it's an interesting point isn't it sugar um you know uh just about everything we do you know which is i mean we're so lost there's a race we've come so far away from what was our purpose you know i mean and it really feels like there's a big split at the doesn't it happening in the world of this sort of powerlessness over the decisions that are getting made to wreak havoc on our planet and it's just so wrong and it's like and everybody's just powerless that them and us and you know very very difficult you know yeah no we have to start with healing ourselves and we can make some beautiful bread with a group of people in our bakery school.
1:18:11I was really trying to get into the sort of the nexus of why you do this and I think there's it's becoming blossoming and flowering to the surface is it's you know it's that there is so much wrong and chaos and hell and all these destructive things but actually if you just pull it down to baking a loaf of bread or a donut and in its purest as you say Hemingway-esque form there's something very powerful about that. Yeah, there is. And leave it alone. Yeah, why... So do you think, again, that can almost link to this social media craze of adding all this bullshit to it? Some of the stuff you see is fucking disgusting.
1:18:51There's stuff with, like, you know, you look at it, it just looks anemic and just sickly. Why do you think people don't leave things alone? What's that about? Because they're immature. Immature? Yeah. because because I haven't read enough Hemingway that's a great point I need to read more and talk less yeah spend less time on Instagram and that would that would go a long way forward yeah read the classics you know yeah so what are the so I just love I could talk about literature for days mate what are some of the other books that are really sort of perspective shifting or grounding The God of Small Things that was a good book I need to write that wow set in India about the caste system God of Small Things Yeah, yeah.
1:19:36And what's her name, the lady who wrote? She wrote a couple of books, The Turkish Lady. The one is called There Are Rivers in the Sky. Oh, that's a great name. Yeah, Rivers in the Sky. What's that about? Set in the 1800s. Well, it's sort of three stories that merge together. So it's a boy who's in the late 1800s and he's a genius and he he discovers the British Museum and it's the time when they bring the the tablets from Mesopotamia the what sorry the the stone tablets with crune form with the writing ancient writing and that was the ancient city right uh yeah from from Mesopotamia and what was Mesopotamia was that well that was Persia right Iraq right you know Iraq, Iran, that sort of bit right in the Tigris.
1:20:28And he discovers that he can read cruneiform. And he learns he's a genius. And he basically deciphers these tablets. And all these scholars at the time were just, like, baffled by how does he do this. And he's just his gift. But it's fascinating. Yeah, there are rivers in the sky. That's a wonderful book. And what did you take from that? It's just sort of, it's a bit of a tragedy, really. It's a bit of a, I mean, it's just somebody who had such a punished life. You know, he was so, so unjust. Right. And it's just very humbling. Yeah. What, he was almost too clever for his own good? Yeah, but he was really punished as a child.
1:21:08He had a horrible, you know, really, you know, it was that sort of Victorian childhood, you know. Yeah. It's just, it makes me grateful for, you know. Yeah. What was your childhood like? I mean, pretty blissful, really. I mean, I grew up in a town in Seven Oaks, Seven Oaks down in Kent. I was a busy little bee, you know, I went to Wilderness School. Oh, Wilderness School? Yeah, went to the Wilderness. What was that like? Well, there were two schools. So I went to primary school and then we had this thing called the 11 plus. Then if you remember, was it 11 plus or 13 plus? So what was it called, Mike?
1:21:4411 plus, it was the 11 plus. That's when you go into the next school, right? Yeah, and then you put, right. So when you have your 11 plus, you get a, you take you to these exams you know that age 11 12 or whatever it is you're going to go to secondary school and you either get a blue letter or green letter right you've either passed or failed and that kind of determines your future which is fucking mental for 11 years old saying right so i i failed so all the bright children they go to the grammar school they go twths to Tunbridge Wells Technical High School for Boys. They went to Sevenoaks School, the bright children.
1:22:25And I became sort of crushingly aware at that age. I was not a bright child. And that's awful, isn't it? I mean, it's awful. I remember opening his letter, and it's like a blue letter, and it was like, oh, I didn't get green, so I failed. So it's terrible. So basically, I went to a wilderness where the other kids go. it was a great school we had a great headmaster i loved it i made friends got on with my life but from an academic point of view i was an idiot i mean what a what a profoundly wrong thing to do to a child of that age is awful it's just like and much stranger so i left school at 15 with no o levels no qualifications nothing i had no interest i just wanted to go and get on with my life sure and i was lucky right i mean i was fortunate whatever i had this sort of skill set that enabled me to navigate to be employable um and a passion for my career but you know really quite horrible you know that sort of crushing feeling and you know and then those sort of interviews of why have you oh you've got a blue letter you know and it's sort of snobbery around that really.
1:23:43And I think for many years I felt quite embarrassed. You know I can remember so when I was... I'm losing my voice. Yeah, go for it. I can remember when I was about 17, 18. I would have been working at the time and we went to this like barbecue with some other friends and there were these other mums there from... and this mum said to me, which school did you go to? And I was like, I went to Wilderness. And she sort of looked at me and went, ew. Oh, gosh. Ew. You poor thing. You know what I mean? I mean, it's awful. It's awful. Yeah, yeah, yeah. And it was a very sort of snobbish world. And that was, it's dreadful, isn't it?
1:24:31You know, you sort of accept that really. You just, I'm thick, you know, and it's sort of you just gone with that and it's but really those things could be you know that could have been just one or two questions in a multiple tasks in a multiple choice question thing that i just didn't know or whatever that kind of determine the rest of your life yeah that's not right yeah i can't no it's that correct that yeah because i had the same thing i had to go to i went to one uni because basically school predicted me shit grades so um and you know the whole thing about russell good universities again it's so fucking superfluous and inane now but at the time when you're like 16 i need to do this yeah otherwise i'm fucked you failed you failed and so then the school predicted me shit grades and as soon as someone says that to me i'm like right i'm gonna turn this around but you have to with the application process it's long so i went to bournemouth uni and then dropped out after a term because was pieing like a madman was needed had no control really there and then ended up going to manchester but but that that setback initially it's like that crush again i relate is that crushing feeling of feeling like you're dumb you know and that's and i think that's why i'm so curious now i always want to be learning because i think it comes from this i have to in like feeling of like inefficiency sort of you know well it's you know it goes back to the sword of damocles doesn't it i mean you know we can i can fail any day if i want but i won't but i'm gonna do everything i can not to and failure can take many you know you can fail from health inspection you can have a dirty fridge you can have out-of-date food you could have you know there's many ways you can fail but I've got to make sure that all the little tick boxes are ticked and I've done all the things I pay my tax on time I treat people properly I you know there's many I pay rent on time I I behave myself as a tenant I mean you know I've got to I have to do all of those things and also make sure everybody else is doing it you know it's a it's fascinating would you say i always believe like in your we're always like some of the best business people like they're trying to run away from something and run towards something it's like running from failure running to success i always think that's an interesting lens like let's talk about the ambition side because you've got this you've said you've always had this global ambition yeah like i love people who are ambitious at fucking i like get fucking energy from that you know yep and i can't i've had this conversation yesterday because i speak to so many interesting people and all my friends in the industry are super ambitious yeah good um when i go meet like a normal person i can't i'm almost allergic to normal people because i get so fucking bored within two minutes but the um yes how do you talk how do you dream i dream big and i've uh i think i've learned to do that and why not you know because once you realize that you you know, the sort of basic mechanics.
1:27:26People love our product, clearly. And so that's happened. People love coming to bake with us in our bakery schools. There's not a chance. So there's already thousands of people. What do you mean by not a chance? Well, it's not just blind luck. These people are not turning up. They're paying for a service we're providing. So what do we need now to scale that up? You know, we need, you know, so we've got a great PR company that I found. They're fantastic. I've got a really good team. And I've realized that it is a very, very scalable business. And the people who win in the game, be it Gales, I mean, they're winning the game.
1:28:10I mean, they're winning. A lot of people say, oh, they're doing this and that. And from a business perspective, they've done an amazing job. Yeah. You know, I remember when I grew up, having my local bakery in Seven Oaks was dreadful. We didn't have anything like that. Didn't have this. Anybody who's improved the bakery scene, I think, has done great. And of course, look, there's going to be always controversy about this and that, because that's the world we live in. So I take inspiration from other successful businesses. I want to do it my way. I love the teaching. I love doing free stuff for kids.
1:28:49I like to do some charitable things along the way. But yeah, what do I want? I mean, I want us to be open in 100 cities globally. By the end of this year, we'll be open in 12 cities. So we're 12 % of the way. We can do it definitely. We're opening New York this year, so that would be a game changer for us. At least five in each city, so that's 500 locations. I think we could get to 1 ,000. I'd like to be a really big employer and a really inspiring person for people to look at and think, wow. Because it's the journey, isn't it? It's not about a destination. I like being on this journey. I really love it.
1:29:37I love it every day. I look forward to coming here. I get out of bed in the morning. I'm, right, it's great. And a lot of people say, why don't you sell your business? What am I going to do with myself? Well, if I sold my business and go and sort of have a little sleepy, I mean, no way. It'd be fucking boring. I'm just going, no way. That's not what I'm about. Yeah. What was it? Adam Hanling said to me, I work to live, which I love. Yeah. Like, and I'm the same. Like, this is, without this, I would be bored as hell. Yeah, what are you going to do with yourself? It'd be an empty, empty, empty place.
1:30:17In terms of scaling, what are some of the systems you had to put in place to scale? Because I feel like that's one of the... Well, I think we found it easier than most because we're already good at training people. We do loads and loads of training. So last year we had 20 ,000 people through our schools. So we've become really good at showing people what to do. So that's sort of woven into our DNA as a business. Oh, wow. So almost like the revenue stream of education is actually internally helping you scale as well. Yeah, it is. And it's helping to, I think, to inspire and attract the right type of people into the business.
1:30:50Who want to learn, essentially. Passionate people. And you want people who understand sourdough and they understand, you know, modern bakery, really, which is what we're about. But it's actually not modern at all. What we're doing is actually, that's how it should be. Sure. We're just selling proper stuff. Yeah, yeah, yeah. Proper bread. But I think it's a really interesting space to be in. I mean, I'm so glad that I'm a baker, you know. I'm so, and that was just sort of a happy accident. There I was minding my own business as a chef. And then I worked as a chef and sort of migrated into pastry, then went into bakery and thought, I'll set a business up.
1:31:29And hey. What's the art of educating and sort of teaching people? Well, I suppose I've learned with that because I came from a very intolerant chef world. and all we need to do not everybody's going to leave our bakery school as a sort of amazing baker what we need to do is just elevate skills if they're here we lift them to here it's just one little step as long as people learn something always learn something and it's just those little additions of knowledge and that's how our you know brain is built isn't it it's just a little bit every day it's a and that's how and that's how you get the team moving here like in terms little bits just little bits every day little bits yeah yeah yeah yeah millions and millions of little pieces yeah yeah yeah all accumulate to be this huge tower yeah yeah yeah it's not one big rock you know yeah it's the other it's almost like that but almost bacteria like one yeah a little bit of bacteria what's um what's it because i know you guys the way your franchise model or jvs is quite different i read something that's quite different to other businesses like describe that international we are international yes international with franchise which is a tried and tested system it's great it works it's you know we don't want to be we could never open a business in the philippines it would be way too complex local law local employment local real estate law it's a it's a complicated beast so how does it work from a franchise model like like as and so they'll come to you, you go to them?
1:33:08Typically they have, they've always come to us, but now we are actively out there. So I've got a development team looking at developing the world. Right. So yeah, we are, this year we're opening in Manila, in Bangkok, in Jordan, New York, we'll do it ourselves. How come you wanna do that yourself? I just wanna own it. I just wanna sort of make sure. America is probably the biggest market in the world we need to crack it so New York and I love New York yeah I go there a lot and I I really I just find it a very inspiring place I love the energy I love the the kind of can-do-ness of it you know London I don't feel that in London all the time it's a bit sort of interesting you know I mean London can be a bit you know I think you you get a bit of tall poppy syndrome in the UK.
1:34:02And if you're sort of perceived to be a little bit too successful, it's like, Sure. And America, oh, they want you to go to the moon. Yeah. Mars. Yeah, yeah, yeah, yeah, yeah. No, it's mad. I've just been in Nashville. We did a podcast out there for, with Will Godara. I don't know if you've read, he wrote, Unreasonable Hospitality. Okay. Really good book. He was, he was part of 11 Madison Park when they got the best restaurant in the world. He owned it. got it off Danny Mayer but you know when I was over there we were like it was a Six Nations so I ended up going to the pub to watch watch the game and everyone you meet in the bar and I end up meeting some British guys over there and they introduced me to their American mates and it's just this like they're always like what are you doing but in like oh that's amazing you know like insane like keep going it was kind of that energy I do feel like I don't know maybe I just purposely surround myself with around good people but I feel like at least in my little bubble there's a lot of ambitious people but i think you're right on a macro level it's just kind of like feel sorry for yourself a little bit yeah and you need to you know what are you so um the the ex marketing director of press a really good mate of mine and he he does course and press now the drinks and he was at green and blacks and he was saying that when they launched pret into new york it was really on that point really challenging because in terms of the tone of voice, the language, you know, in the UK, it's like, we're fresh bread.
1:35:30And it's like, in America, they were like, that's not going to work here. We need the braggadocious fucking, we are the best coffee. It's interesting, like, again, Oscar Wilde's got another quote about America versus the UK. We're two nations divided by a common language, which I think is very, very, very, very interesting. What are you going to do differently to make sure you crack America? Well, we've done a bit of branding. So we have done a refresh to our branding and it is quite bold and brash. Is that specificity for America? No, we do it everywhere because I think we just need to be. I think we can wear it as a brand.
1:36:03You know, we need to be a bit out there. Yeah, we need to shout a bit, you know? Yeah. And let's be really proud of that. And if the, you know, the Brits don't really like it, well, you know, come on, guys. Yeah. Yeah, yeah, yeah. When's the rebound go live? Well, this, here it is actually. Oh, sick. We've got this funny little H here, which is a quirky H, which is 24 degrees actually, which represents the optimum proving temperature for yeast. Oh, wow. But it's, yeah, little changes, but just bolder, sharper, dynamic, a bit more on your face, sort of boom, you know? Yeah, yeah, yeah. Which is us.
1:36:43That's what we do. And how will that go through like socials or like? Oh, we'll just change it bit by bit, you know? Yeah. It'd really take probably a year to fully change it, packaging, everything. Whereabouts in New York is it? Second Street. No, Second Avenue. Where's that? So Second Avenue, Upper East Side, on the corner of 82nd Street is Cross Street. Right. So Central Park, sort of on the right-hand side of Central Park. Okay, great. So it's a banging location then. Yeah, Upper East Side is really happening at the moment. So yeah, I mean... And so what are you going to do? So you've got the rebrand, is it like you're doing new products there?
1:37:24Or what are you going to do? Donuts a lot. We'll do the sourdough bread, obviously, cathedral loaf, pastries, and the school. Okay, great. And we're developing some new courses for the school there. So that's exciting, actually. We'll do some new sort of Britishness, you know, really sort of celebrating the Britishness. I think they'll like that. Yes. Well, that's the thing is what they were saying in Nashville, whether it's like Britain is one of the greatest brands to export as a country, like in terms of all the history, the, you know, and actually our creativity, like as much as, you know, I speak to a lot of people from the show, I'm like, well, why did you come to London?
1:38:03Are you like, you know, from different cultures, different countries? And they're like, as much as there is this mardiness about, and like tall poppy syndrome, on the other side of that, it's like for a fucking tiny nation, we have some of the most creative. Amazing. And we dominated, we still dominate music, really, for the size of our country compared to where we are. And like this, writers, thinkers, you know, there are some of those amazing things about the UK which I absolutely love. So I think that's a genius idea of exporting it. What have been some of the mistakes or failures you've made that you've learned a lot?
1:38:36I think like the deeper the wound, the deeper the wisdom, like on this 10, 15 year journey, there's going to be mistakes. I think I made so many mistakes in my 40s and 30s and 20s that I think I've been pretty good. What were those mistakes? Because you had flower power as well. Yeah, gosh, I had flower power. I set that up when I was 29 years old. And I was all over the place as a person, you know. But I learned. I'm a quick learner, you know. And I think, you know, the sort of baptism of fire. I mean, you know, the only way you really get, you know, you can say to a child, can't you? Don't do that.
1:39:18Don't do that. You know, they're going to do it. Yeah, yeah, yeah. What was the baptism of fire? You've just got to stay connected with your business all the time. Stay connected. With your business, with what you do. You can't drift, you know? You can't. You've got to be emotionally and physically attached to a business. It would have to be all the time. So when you say you were drifting, what were you doing like? Well, in that case with Flower Power back in the day, you know, I wasn't there. I became disconnected emotionally. You know, mentally, I just wasn't in the business. I was drunk. I was, you know, I was in a different place.
1:39:58Interesting. So, again, we don't have to go here, but what happened with Flower Power? Because didn't you get fucked over by an investor or something? Well, not really. I mean, yeah, so Flower Power, I've had the business for 10 years. Great name, by the way. Yeah. I really like that name. yeah really fun well it's five and five letters so it's bred ahead is there is a little few things yeah yeah no i think both things but i just think it's a really delicious name um so yeah i had business 10 years grew i had about 50 or 60 staff we were doing well and we used to do a lot of wholesale a lot of farmers markets around london and then i got approached by an investor luke Johnson and at the time he was you know very successful man and I just sort of wow you know wow Luke you know and and he invested Julie a little bit into my business flower power at the worst possible time I mean I was drunk all the time um in the beginning he didn't notice or pretended not to notice and then we only worked together for about six months and then it just got worse and worse i got worse and worse wasn't turning up to meetings wasn't present and then it really came to a head and he was like just just get out just just just get out and he just basically sacked me i mean like the business needed more money because i was spending too much um so he did he put more in but he said all right yeah i put more in but i'm having i'm having your business off your son right how did that work i don't understand if you only give a bit of money in because it was either that or i would have gone bust yeah i was so compromised i mean i was stupid you know i was i was an idiot you know he took full advantage of that do i blame him no he's an investor that's what investors do you know and did i feel any sort of remorse actually no it's funny i saw him about two months ago i was at a book launch and i i saw him this first time i'd seen him since 15 years and it was really funny because i probably look quite different and he was like gosh matthew how are you and i said i'm fine actually luke how are you and it's and it was quite nice to sort of sort of set that straight yes i left it in such a abysmal place you know i just sort of like just walked away i was you know so what did you do like the day you walked away like went to northfield farm oh so that was that day yeah 2009 and so and so is that business still going northfield farm no no flower power uh no no they kept it for a while and then they ended up using the space to manufacture stuff and fold it up yeah so what did you say when you saw luke like what was the discussion so nice to see you yeah you know i mean it's he's a you know I don't know him particularly well, to be honest.
1:42:55I mean, but... Didn't he do Pizza Express? Yeah, yeah, yeah. That was kind of, I think, one of his most successful ventures. And he's had a couple, you know. He's done very, very well. I mean, he's a wealthy man. Yeah. Yeah. Did you almost get a bit like, when he came to the table, it was kind of that, like, oh, shit, like, this could be... Yeah, it could be huge, couldn't it? Yeah. And it probably would have been if I'd been in the right space in my head. Yeah. You know. but um it's funny now we do get we get approached now by investors quite often and we well we don't need to you know i was gonna say do you have investors in this or so you build it i built i own 100 wow and we built it completely from cash flow well i don't it's myself and my wife yeah um which is great and i'm really proud of that we don't have investors we don't need them which is a kind of really different place to be yeah I don't want that I don't want an involvement of another person to have conversation what's the point what are we going to you know yeah yeah yeah it's boring yeah it's just spend all day in meetings in semantics lunch basically well I mean usually the reason why people want to invest is they'll put in a block of money now and all they're going to want to do is sell that in five years three or four times and use it as a sort of a leverage tool.
1:44:14You know, I don't want to be a part of that. Because I don't have an exit strategy in mind. Yeah. An exit strategy is my son to run it, you know? Yeah. How old's your son? Five. Oh, amazing. He's got a lot. Yeah, yeah, yeah. Is that your only, you've got one child? I had four children with my first wife. yeah and that that whole relationship is a thing of total disaster and ruin and there we are but hey that's life yeah what about the name breadahead where did that come from right ahead well i was left in this position you see in 2009 when i went to northfield farm i was sitting at this table yan mccourt's table thinking what the fuck are you going to do with your life son a bit like in Twisted Sister.
1:45:09How old is this, Jan? Is he a bit older than you? Yeah, 10 years older than me, almost exactly to the day. Oh, right. Yeah. Yeah. Scorpio, like me, 10 years, exactly 10 years older. Wait, when's Scorpio again? What's that? November. November 13th I was born. Oh, sick. Yeah, nice. So a bit like in that Twisted Sister movie, the film, you know, what are you going to do with the rest of your life, son? If you've seen it, it's a wonderful film. Yeah, yeah, yeah. You know, music video from the 80s. Love, Twisted Sister. Hair rock. Twisted Sister? Yeah, yeah. I think I saw, did you put a picture of that on your Instagram?
1:45:48Maybe. I think you might have, yeah, because I think, yeah, I thought that was awesome. We're not going to take it. Yeah, yeah, yeah, yeah, yeah, yeah. Fantastic. I mean, so, yeah, so the name brought ahead, so I just, look, I draw, and I always have a sketchbook in my bag, and I draw stuff all the time, and I love drawing and I'd write things down and doodle and sketch and I still have the little book at home and I was just writing the word bread and I just drew an arrow in front of the word bread and I just thought bread ahead and that's what it needs to be that needs to be our name and that was it wow that was the name very simple yeah it's a great name and I like the sort of forward nature of it and forward thinking I mean I consider us a young brand I mean I like that i consider myself to be young i'm 56 yeah you're a fucking great nick for like yeah i train a lot yeah i'm a personal trainer i do a lot of when do you train uh usually 10 a.m yeah that's the time i usually go yeah i love it yeah yeah i miss it if i don't do it my wife trains a lot a little bit obsessed about that uh but it's great and i really enjoy it yeah i really haven't got injuries at the moment which is a really nice place to be do you do running or i can't i i ruined my yeah i knackered my toe actually so about um 30 years ago when i was drunk i was running on a beach sandy beach and there was a stone a rock in the sand and this big toe that one right there i basically ripped it underneath oh proper i mean like fuck me excruciating pain and it's now it's swollen i've had an operation on it uh i'm not gonna run again yeah not any distance yeah yeah yeah yeah yeah i walk a lot i did 60 000 steps one day last year it was my record last year yeah i think i i think i saw that actually 60 000 so wait how long does that take like 10 hours or something yeah proper i mean i was up all day i just got up like four in the morning i just walked and a little break for lunch and i love doing that sort of stuff yeah yeah i'll I'll do it again next year.
1:47:55I'll do it. I'll just see how far I can. Where did you walk? It was in Lithuania, in the forest, in the pine forest. Oh, but that's delicious. Oh, it's wonderful. Really? Is it like in the hills or is it in...? No, it's quite flat. Oh, yeah, yeah, yeah. Nice. We approached this delicately, tell me to fuck off, but with your previous relationship, would you want to reach out to your kids again or is that...? Oh, I mean, in time, you know, but it's been a long time and that's a difficult one. I still, you know, feel pretty different. I believe, you know, look, I'm an eternal optimist. And if you're out there listening, come and see me.
1:48:33Yeah. I don't know, you know, it's a difficult one, you know, when families break down. I mean, it is a very, very difficult thing. It's almost like a ghost, you know. It's like a sort of a ghost in my life. And look, I believe there'll be a day for that, you know. And when you say it's a ghost and you're like, like does that how does that does that manifest every day with you do you like does that i have a place for it yeah of course it's yeah it's a tragedy it's it's a horrific thing you know but you know i'm not alone in that yeah yeah yeah yeah yeah it's a it's an awful thing and it's you know there are some things that time maybe doesn't heal yeah and is that did that happen around that 2009 it just everything just got you got cut off from the family yeah and i I think as well, probably what caused a further rift is when I remarried and then had another, you know, I had my son.
1:49:27Yeah. And there's probably, you know, that's another dynamic and people find that maybe really painful and hard to swallow. Yeah. For me, it's wonderful. I've been really successful. And that, to look at that from the outside, probably pretty painful for others, you know? And it's a, but I think, you know, I had to, I was aware that I'd, you know, came from a, I had a dysfunctional marriage and family and I kind of knew that look I've got another chance I'm not going to waste my time I need to get on with my life you know because and I did you know I really got on with it so I just kind of put everything into my work and I which is what I love doing anyway yeah yeah yeah often I work seven days a week now I mean by work seven days look on Sunday I'll pop in for two three hours I'll see the guys yeah yeah yeah I like that I I don't find it, you know, stressful in any way.
1:50:19I find it a pleasure. Also, I just get bored if I'm not like... Yeah, you need to be connected, you know? I love that idea of having your whole body connected to the business. Yeah. And it certainly, even if I'm away, I mean, but I'm still here mentally, I'm in this room, you know? Mm. The few more things, mate, then we'll begin to wrap this up. I fucking love this conversation. It's so, so, so interesting. About music, we didn't touch on music. because I grew up, you know, I was born in 1969 and I grew up with the best music ever. So what were you into? Ever. What were you into? Well, kind of everything, depending on my mood.
1:50:55And, you know, that could have been from, you know, from Hair Rock. What is Hair Rock? Well, that was Twisted Sister. Yeah, yeah, yeah. It kind of started that movement. I haven't actually listened to Twisted... Oh, my God, there's actually a fucking cafe called Twisted Sister that's just opened in Battersea Rice. Is there really? Yeah, yeah. I was wondering why those, because I just followed them on Instagram. That's fucking mad. Maybe there's a link to that. I'll have to go in and ask them. Well, you know, Credence and the American rock bands and Leonard Skinner and the picture discs and the vinyl and Trevor Horn and the, I mean, Malcolm McLaren and that, you know, there was just so much talent.
1:51:36And that, you know, the early music videos and then Madonna came on, you know, and Prince and Michael Jackson. And I mean, you know, I was so lucky to have kind of experienced that firsthand. George Michael. I mean, these people, Freddie Mercury, you know, our lives were full of music and content and great. I mean, I went to see Freddie Mercury Queen in concert in Wembley. Well, it was Live Aid when I was 15. Wow. Again, British. I think the British music is our greatest export. That guy. I mean, how do you even begin to kind of... Fathom. Quantify something like that. Unfathomable. Elton John, I mean, you know, Annie Lennox, the Eurythmics.
1:52:22I mean, it was just talent and talent and talent and talent. And it was just like this explosion of incredible music. If Bred Ahead was like a rock band or a singer, like who would it be? Who would you model it on? That's a good question. That's a really good question. I mean, it would be a mix. If it had to be one. Gosh, yeah, yeah. I suppose, gosh, that is really hard to answer. What do I keep going back to? You know, would be my question. I suppose my playlist at the moment. What would I go back to? You know, because I love Sex Pistols. I mean, I loved it. Um, yeah, what have I got on here at the moment?
1:53:15Maybe the jam? Oh, mate, I was listening to them. I've got a really good... You know Spotify does your radio? Yeah. You can do the radio. I had it on yesterday. And I think I put in the Smith, This Charmy Man, and then it came... Yeah, yeah, so what difference does it make, the Smith, is what I'm listening to. I fucking love the Smith. But I did the radio, and then you get all the jam, you get the fucking stone noses. I mean it was just so much of it the song that I like well the band I base my stuff off is the Beatles what I love about it I talk about this a lot but the fact that they constantly reinvented as soon as they did one thing they'd rip it up start again and I'd try to make every conversation completely different but then the song that is like my brain is like you know that I want to be adored that that is how I want to fucking get after it do you know what I mean yeah what song best presents like the way your brain works gosh so many you know i i do that thing of playing music on repeat buggles buggles video killed the radio star trevor horn there's a really good one on youtube but he doesn't like he's in his 80s and he was a bassist you know he's a bass guitarist and he's just got it i mean dire straits i mean there's some i like good covers you know there's a you know frog studios there's a no i don't know there's some good covers of he's a crazy guy i think he's german listen to that i mean it's just wonderful really what um what's been the best big gig you've ever been to i would have been live aid when i was 15 because i think the age i was you know yeah because that's quite i remember seeing oasis when i was that age at maximo park and you're away from home and you're thinking and you you know it's you feel you shouldn't really be doing it i saw i saw elton john at best of all that that best of all used to be such a fucking good festival and it kind of it kind of became sort of eviscerated into nothing which was a bit sad but like sisters i remember seeing sister's ledger i went to uni in manchester the second seeing sister's stage wow bro that was just like the most sumptuous experience ever it was so so good yeah i used to go to a lot of the festivals i mean back in my in my 30s you know in my drinking days we used to when i had flower power we used to do like the shambhala we used to do the music festivals and self-register and then have a stool and then get off your nut basically yeah yeah i spend all the money i used to basically it was just a non-stop party yeah for the whole summer I used to have a van and I used to drive to the festivals take the stuff and then yeah that's all very irresponsible and but you know I used to set up glamping at festivals and like none of the big ones but we did we did like rewind festival in Henley which was the 80s one which was jokes but again this was I was like 20 but you you know you'd be sleeping in the van and just fucking partying and like it was a very very very fun experience like if i'm being honest you know i really really enjoyed it and look back in those in those periods and i was like uh yeah again retrospect's a beautiful thing at the time i was probably thinking what the fuck am i doing all my mates are in finance so i'm sitting on clamping things but you know with rose tinted lens goggles whatever it was a very it felt probably wasn't but felt very carefree you know and it was just a very easy easy time um final question makes i know you've got a meeting what's one truth you believe most people disagree with you on
1:56:55you
1:57:01I think being selfish is a really good thing, but you've got to understand the real meaning of the word. Go on. So, you know, I think this sort of perception of selfishness is often perceived as being a negative thing, but it's not at all. To be selfish, you've got to look after your own interests first before you can do good for others. because if you're, you know, it's a bit like the analogy of putting on your own oxygen mask before you can help another. So I think, you know, I think it's, you know, that's, I think that point, well, the view of selfishness, I think is. It's almost self-fit, being selfish is also selfless.
1:57:44Yeah, it's the same thing. Interesting. But it's important to have the balance because it's not just greed, that's a different thing. Yes. You've got to be able to take and give. So how are you very selfish? which and then how does that manifest selflessly i mean i i put business first and i think i'm very fortunate that i've my wife is a person who gets that not all partners do you know i was talking to another guy who owns a business and he was saying that his wife when he's on holiday he's not allowed to look at his phone i find that ridiculous i find that totally ridiculous look if you're a business owner it's always gonna be business first of course if there's an emergency of course you have to commit but you have to respond if you're gonna win a game if you're on the pitch and you've got to get that your job is to get that ball further down that pitch that is the job and when you're in business a business like this there is no off button it's Seven, it's 24-7.
1:58:50It doesn't stop. You snooze, you lose. Are you competitive with other bakeries? How do you think about competition? I love them. Yeah, because you champion them. Absolutely, of course. What are you competitive against? I hate shit bread in supermarkets. It's dreadful. I hate the way the British food system has become so bland at the top end. What we need is little bakeries all over the country. it creates employment it's creative it's it's beneficial in so many ways and i want to inspire that mate absolute fucking joy man love that and uh really appreciate it thank you so so much this is the podcast i really really do appreciate it if you like that episode only if you liked it please do give it five stars subscribe tell all your friends families foes next door but one cat dog whatever please tell everyone about this podcast it means the world to me and i really want to understand what your pain points are as the new wave of challenger food and drink brands please do hit me up on linkedin search dan pope and hopefully we can together create a more meaningful and powerful podcast for the next wave of challenger food and drink brands thank you so much
From the publisher
Matthew Jones lost everything.
His business was gone. His family had fallen apart. Alcohol had taken control, and he found himself rebuilding his life from scratch.
Today, Bread Ahead is one of the world's most celebrated bakeries, with locations across the globe, thousands of students through its bakery school, and queues stretching around Borough Market.
In this episode of Hungry, Dan Pope sits down with Matthew to unpack the journey from addiction and rock bottom to building an international bakery brand. They talk about recovery, risk, leadership, obsession, opening in New York, scaling without losing quality, and why success is never as simple as it looks from the outside.
This is a conversation about second chances, resilience, and what it really takes to build something extraordinary.
Ayra is your external front of house. An artificially intelligent communications manager that lives on your website and across your social channels, chatting and responding to customers 24/7 with warmth and personality.
She's trained on your business and built to act. Taking the reservation, holding the card, sending the reminder, recovering the lost booking. Instantly and autonomously.
click the link to learn more.
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