In short
Podcast Episode Summary: Unveiling The Hidden Secrets to Winning European Rugby Championships and High Performance FMCG Teams
Podcast Title
HUNGRY
Episode Overview In this episode, host Dan Pope interviews George Kruis, a former professional rugby player, who shares insights on high-performance cultures in sports and how they translate to the food and drink industry. The discussion delves into leadership, resilience, and the importance of a winning mentality, drawing parallels between rugby and fast-moving consumer goods (FMCG).
Key Guests
- George Kruis: Former England and Saracens Rugby Player, co-founder of CBD brand fourfive.
Episode Highlights
Introduction
- Dan introduces the podcast's aim: to support challenger food and drink brands in their growth journey.
- George's accolades include multiple championships and a Rugby World Cup finalist status.
Key Learnings from Rugby
- Mindset Before a Big Game:
- George emphasizes the importance of excitement over nerves before matches, attributing his calmness to thorough preparation.
- The mental shift from focusing solely on winning to enjoying the journey and team dynamics is vital for long-term success.
- Feedback Mechanisms:
- The significance of delivering constructive criticism tailored to individual players.
- Keeping talent engaged through stimulating goals and consistent communication.
- Cultural Reinforcement:
- The necessity for coaches to constantly reinvent team culture to maintain motivation and prevent complacency.
- Comparisons made between sports coaching and business leadership strategies.
- Building Confidence through Preparation:
- Confidence stems from preparing for various scenarios and understanding one’s role within a team.
- This preparation parallels the need for food and drink brands to anticipate market challenges and adapt.
- Importance of Team Dynamics:
- Teams must work cohesively; individual egos should be managed to maintain focus on collective goals.
- Praise should focus on teamwork and the details behind successful outcomes, not just individual achievements.
Transition from Sport to Business
- George discusses the challenges of transitioning from professional rugby to building a business.
- The loss of identity after retirement and the importance of preparing for life after sports is highlighted.
Lessons on Leadership
- Drawing from experiences at Saracens, George discusses the need for leaders in sports and business to be approachable, open, and honest.
- The role of investing in employees' education and personal growth to foster loyalty and success.
Building fourfive
- George and his co-founder Dominic Day aim to create quality wellness products inspired by their sports backgrounds.
- The brand's philosophy focuses on utilizing science-backed ingredients and addressing the wellness needs of athletes and consumers alike.
Future Goals
- George discusses the strategic focus for fourfive, including expanding retail presence and enhancing e-commerce capabilities.
- Emphasis on foundational growth before flashy marketing or events.
Final Thoughts
- George encourages listeners to prioritize their time and focus on what truly drives value in their businesses.
- The importance of continuous improvement and adaptability within the business landscape is reiterated.
Key Takeaways
- Mindset Matters: Approach challenges with excitement and thorough preparation to build confidence.
- Feedback is Crucial: Tailor communication strategies to individual personalities within a team.
- Culture Reinvention: Constantly refresh team culture to maintain motivation and engagement.
- Prepare for Transition: Develop skills and networks that support a successful transition from sport to business.
- Value Time: Protect your time and focus on high-impact activities to drive business growth.
Resources Mentioned
- [HUNGRY Newsletter](https://hungryfeast.beehiiv.com/)
- [YouTube Channel](https://www.youtube.com/@HungryFMCG/videos)
- George's company, [fourfive](https://www.linkedin.com/company/fourfiveuk/)
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This episode provides invaluable insights into the parallels between high-performance sports and the challenges faced in the FMCG sector, making it a must-listen for aspiring entrepreneurs and business leaders.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00Hello there and welcome to Hungry. Hungry is the podcast for the next wave of challenger food and drink brands looking to pour gasoline all over their growth. Each week we'll interview successful founders, thought leaders, unpack their lessons and provide you with a toolkit to scale super fast. I am Dan Pope, I am your host and without further ado, let's get started. Yes, well yes, what's late? I just picked some up from Paul and Barrett. I got some on, I got some ordered on Amazon. Yeah. But it just didn't, Amazon fucking Prime didn't get on time. I think it's because it might be like Black Friday.
0:38yeah yeah there you go they'll be under the heat but yeah because I've been I was I got into CBD like last year yeah yeah was taking my mate my mate's good race you know the biz that does the drinks nice diet they look like they're getting on alright but I think they've been done by the no food what is that like yeah it's like an advisor what they're going to do is what they're going to do is
1:07that like now you're getting a load of other people saying that the study is showing a load of other stuff than what you're putting you put it up the lowest sort of the lowest intake you can have basically so i think what you do is they like they will they'll end up somewhere in the middle um and that basically means you can't have more than it's suggesting you can't have more than 10 mgs over a long long period of time right um but there's just that's like one study there's like fucking loads yeah yeah yeah it's annoying that they've taken that stance and they've taken it without sort of looking at the wider sort of body of evidence and also that's what I remember is how these like so many of these brands are going to get screwed over yeah yeah what do they say so I don't I don't yeah tough for them so I've interviewed I think they are 10 MGs aren't they because their whole thing was their whole USP was that we straight we're like the strongest one on the market Trip are not that strong and so I don't I think he's been through the ring with it because Holland was it Holland Barrett he suggested it Holland Barrett no no no Holland Barrett immediately took stuff off shelves it didn't affect us because like you can dose ours accordingly and our gummies are 10 and then you can have more gummies like sorry I'm just setting up the back I'm recording this thing yeah so you haven't been affected by it then no oh that's thank god for that because I think loads of those I think Goodrays have been yeah especially because they seem quite UK heavy Tripp are like around the place like oh mate I don't know I interviewed the founder of Tripp Liv I was like this is the most mental thing I've ever seen I was like I don't know how they've because they had no food and drink experience yeah that's brilliant so they just like I think what they did they had they went into it with such naivety that they just thought all these kind of old fogies they just thought like that i'm not listening to them yeah and through that they've they've smashed it but i suppose for you guys it's great because it shows yeah yeah they're paving they're paving the path for you 100 yeah no they've done a good job they're likable people as well so where i want to start is i think let's go back to 2nd november 2019 um japan world cup final almost i want to almost go back to say 25 35 minutes before kickoff i want to know i'd love i'd love if you could like for our listeners tell us the feeling that's going through kind of your veins and then after that like what is what is the mindset for walks because I know you've won so much.
3:53I'd love to kind of get into that, what that feels like. Yeah. We're rolling, aren't we? Yeah, yeah, yeah. All right, sorry, John. I thought you wanted to pre-curse to that and then... Oh, no, no, no, no, we're rolling. Yeah, sorry. Crack on. Yeah, I'll record an intro like the other side. Yeah, yeah, yeah. So, yeah, crack on, mate. Yeah, look, I think the biggest thing around, like, say, a pre-game, a big game like that, um the biggest thing is excitement i think you've you've very much done a lot of your prep you shouldn't be that nervous at that point because i i take a lot of confidence from the prep work that you've done maybe in the week or and now like you know in a business meeting you do you get a lot of confidence from the prep you've done before that so for me like the nerve side of it was was through uh and for me it was about excitement looking like trying to enjoy it as much as possible like you you know you rarely get large large finals like that um so I think especially after winning my first one club level uh I was very much driven around trying to enjoy the moment as much as possible with with the first one when you you said the first one we that almost like alluded to you didn't enjoy the moment as much as possible or you weren't in a moment like talk to me about winning the first one with a club and what the lesson you took to the world cup i think the first couple for me were all about just trying to bag some trophies and like it's you know it's when especially when you're young like you're obsessed with wanting to to win and sort of um get a few trophies under your belt really and for me as you kind of mature you sort of realize actually like the day-to-day or the journey side of it has to be the focus because you know it's quite fleeting moment when you win something and then very much, you know, you go for a couple of beers and enjoy the company and then like you're back on the tracks as such like a week later.
5:52So it's, yeah, for me it was, I then became obsessed around like how do I enjoy the journey the most? How do I like enjoy people's company the most? Enjoy the warm-ups, the games, but the training week as well. And how did you begin to enjoy the journey? like what what changed in the george as you got slightly older throughout your career that allowed you to focus on on the process because again pulling this through challenge a brand lens right because i think people think of their peak moments whether it's winning like a cup with saracens or as a brand it's like getting the weight resisting or getting the sains resisting is if say you get 15 listings over a 10-year period that's 15 days it's fuck all when the grand team of things so actually it's about how do you enjoy that moment but i think it's not an easy mindset to move from like the external goal to the internal process like yeah what changed within you do i mean um i think i think for me like within that there's a load of little wins so trying to really make sure that you know every game i was like i gave as much attention i cared about as much i I think the culture side leans into a lot, like realizing that it's not all about winning.
7:07It's about enjoying people's company around you. It's about not everything has to be rugby. So for me, it was like, okay, I could focus on doing some education as well. Yeah, so that kind of spread my interests a bit would be something that would allow us to enjoy the journey a bit more. So not everything's work or not everything's, you know rugby or you know if you you go home and you have a bad training session or bad game like it's not the be all and end all it's so i think in doing that also allows you to grow as a player and it's it's the healthy the healthier side of of sort of professional sport um yeah that that's what i consider enjoying the journey a bit more you know hi there guys super super quick one um i write a weekly newsletter called hungry friday feast it goes live at 8am every friday i'm pouring my soul into this bad boy it's probably my favorite creative endeavor i've ever done i basically pick apart all the biggest lessons all the biggest learnings from all the wonderful guests and throw it into a feast or a newsletter we've got over a thousand two hundred subscribers come and join the party i'm going to put a link in the show notes it's right at the top and subscribe and if you are already a subscriber please just forward it on to a friend do the amount of favor it would mean the world to me anyway back to the old episode boys and girls in terms of pressure and sort of separating yourself from those bad games like what was the worst game you ever had and how did you not let let that but it kind of engulf you do you know what i mean like how did you not how did you kind of keep on keeping on just despite that yeah i think like there's a there's a huge there's a huge sort of focus on like the next the next job or the next because it's so week to week so if you have a bad game or if you or if you lose or whatever but also if you got a you know if you have an amazing game you get kind of grounded and sort of talk straight back into right well this is the focus for this week it's very sectioned out i think that's kind of within that you're within the season you also get sections within those so blocks blocks of games within those weeks as well so you kind of have like a story built for you by the coaches around around like this block means this and you know we're going to segment it up by focusing on these individual games so I think that that side of it but um obviously you've got to be like that that's part and parcel of being a professional athlete you know you've got to have mental strength and um you've got to like you've got to accept it when you play poorly uh and you've got to move on pretty quickly and like i'd say athletes are pretty good for getting feedback and and adjusting and taking that on like i don't i would say obviously there are a lot of big egos in sports teams but really in terms of if you want to improve you're never going to improve unless you take the advice of coaches or take the advice of players around you senior players and and absorb that and and act on it um so i'd say the best players or uh you know the ones who work up to sort of international standard you know have the ability to take on feedback uh and sort of brush brush the the negative negativity i'd say what was the best feedback you've ever received best feedback um that's a hard one to pinpoint um the best feedback like for me a lot of my energy and motivation came from having like multiple family members sort of travel to japan to see me play you know there must have been 20 or 30 friends and family to travel over to watch the final so like those sort of things are like they're my sort of feedback loop but I think the most positive feedback I wouldn't be able to pinpoint something I went through when you see your family of feedback that's interesting is that like what kind of is that the feedback on I mean no it's not my dad telling me because he knows nothing about rugby what he thought in the game but uh it's more just um you know you've got to balance a lot of emotions about a lot of energy and a lot of um you've got to keep your motivation high if you want to you know continue in professional sports i think for me i was highly motivated from uh you know wanting to make them proud type perspective but also um yeah i guess like it was i'd always got a lot of enjoyment knowing that there'd be you know a lot of friends and family sort of watching games and and uh involved in the journey i'd say and then let's go back to the world cup final so because i remember i was actually i've been in japan funnily enough watch like watching the group games and we're going to talk about your time in japan i think it's such an interesting country mad country mad country um Um, so, so you, you lose the, you lose the final, like what's the feeling as the final whistle blows within you?
12:04Like what's that feeling? Um, like there's two sides of it. I think you kind of, you get to the second stage a little bit later in the evening, but definitely the first was like huge disappointment. I think you can't, there's no way of, of, um, of sort of skirting around it. Like you are, you've got an opportunity to do something that very, very few have done. and it kind of stays with you for your life. It's a huge achievement from a personal, like I said, friends and family, that sort of memory that would have gone with that as well is something which I'd love to have had. Yeah, yeah. You know, you cry yourself to sleep every now and then.
12:42But no, for me, it's more like the second feeling is like ultimately you've got to a World Cup final, you've represented your country well over a long period of time, which is a World Cup, which is kind of like, in total you're away for maybe five and a half, six months, and you're at training camps, you're doing stuff, which you're finding some corners which are pretty dark and sort of working your way through them. And ultimately, like the way we started that team at the beginning of the World Cup camp, we were quite disjointed, I'd say, and fractioned. I think the way we ended it and the process and the honesty and everything that went into building that was something that, you know, to be part of was brilliant.
13:29You said there, which was super interesting, you said you had to go to some dark corners during that journey
13:36and the team was quite disjointed to the beginning and then, you know, by the time you actually kind of hit the World Cup, it was galvanised clearly to get to the final. What were some of those, again, that is very, putting this with a challenge of a brand, food and drink brand, or wellness brand then there's those two things sing true what were some of the darkest things you had to go through like as a team during that period to then become galvanised and mobilised yeah I mean the physical side is madness when you're prepping for a World Cup you know every team wants to pride themselves on being fitter, bigger, stronger so you go through a lot of that a lot of very early mornings a couple of naps in the midday and then you're back on the field as well.
14:25Yeah, so a lot of that side, like you are ultimately pushing yourself as hard as you can. But then... What would the days look like specifically? Yeah, I mean a day you could have, there was something called bacon eggs in the morning, which wasn't bacon eggs. It was pre-training. It was pre-pre-training. It was some sort of spark up some fitness or some grappling or some sort of challenging thing in the morning. and then you'd have like a block of training which you might work on tactics and you know all sorts and then you'd have a decent break in the day so you can get a bit of recovery and then you'd have another decent block of training.
15:03So yeah I mean like obviously you've got all the monitors on stats, on performance, on output and everything so you're pretty well catered for in terms of them knowing how to push your limits but I think probably the final slice is you know how much do you want it. And then in terms of, so you've kind of touched upon the hard work piece, what was different about Eddie Jones? Because you've worked with some amazing coaches. What was different about his approach to training and leadership that kind of galvanised the team? Because I say this to food and drink founders, I interviewed. You could line up 100.
15:45I interviewed the founder of Pret, right? And I said, you could line up 100 founders outside. they could all work 100 hour weeks it doesn't mean they're going to become the next julian metcalf and build a press there has to be this slight one or two percent difference about the way you do that hard work yeah what would you say eddie jones is was uh he's meticulous in terms of tactics and sort of that setup he also had a really good sort of coaching group around him which which like i said you gotta you gotta like i guess coaching is like manipulation and how you can manipulate someone to either believe that they are the best or, you know, sometimes a player might be told he needs to be better.
16:27I think in that period, like a lot of that from across the board of the coaches there, they got that really well. And ultimately, like the players believed that they, you know, would make a World Cup final. And what did he say to you when you guys got back into the dressing room? that's four years ago i've not a clue uh i think like it was it was mainly around the like the fact that look you've got to appreciate how far you've done and you know still made a lot of people proud you know there would have been millions and millions watching back home so like that sort of you know ability to to bring people on the journey was was something i reckon um that we definitely spoke about and when so when you you you're now a coach right or you're just some um stuff in the line out coach right yeah wow and you said about the coach like when he plays in people to believe they can they can do something right what how did you now you're a coach how has that changed the way you view rugby almost seeing it from the other side yeah it's fascinating i think from going and being a player where you are like you're being taught to I think what fascinates me is the level of hard work that goes in I think like looking at this recent World Cup the amount of detail, the amount of hard work the unseen hours and just endless, endless hours of analysing prepping, psychology there's all sorts of different things that are getting chucked in the mixer.
18:11So from that perspective, I found it fascinating. You know, when you're playing, you don't realise all that background work that's happening. You kind of take it for granted that, you know, oh, that was quite a good meeting. And it had a good point and it's worked with, like, of course it has a good meeting because it's been discussed for hours and around the prep and sort of what the key message for the week is, how it's going to be presented, how's it going to be presented to the players psychologically, how that will impact them, how different players might react to that plan differently. So for me, it's fascinating how much has gone into that.
18:49And it's really interesting to be cast back into a super high-performing environment where every last detail counts. What was it, in terms of this detailed piece and the work behind the scenes, is there and the psychology piece because i think what you said there about different players receiving um messages differently you know it's the same message i think that's really interesting in terms of like a leadership um yeah thing for our listeners who are like trying to build brands you know they may have news for their team it's about how to how to deliver it could you go into that a bit more and talk about that maybe an example of of how that played out yeah and definitely do it from club level as well where like you would you get paired up almost you know you'd see it happening but you could figure it out but it you know wasn't spoken about thing but you get paired up with coaches that you just lent into more or you know everyone you could like a coach more than I like a certain coach and then I could dislike one and so on so they do really really well and I think it's it's smart a smart play to to pair you up so that you know if there is a hard message that needs to be delivered they'll have discussed okay who's the best person to tap into him if it's a you know an arm around the shoulder who's the best person to give it um those sort of things are you know within professional sport are huge um because ultimately you can have you can train like a player for years and years and years you can make put them in the best form you can give them you know all the data all the nutrition everything um but if you like start to lose a player through either form or through like poor communication, poor management, like that can, that can, you can lose a player quickly and suddenly, you know, you've, you've kind of your investment in that player is gone.
20:44And is that, because I always find that when they talk about losing a player and like in football, mainly they always talk about losing the dressing room. What, how do you think that manifests like the losing part? Is that the, what happens with that out of just sheer curiosity? obviously results probably would be the number one factor in that you know you can win and have cracks and no one really questions it but if you lose you've got cracks in your system and everyone sort of kicks stones in the corridors and sort of exposes them so I think results are a huge thing whether that's good or bad you know so results are a huge thing but I think like ultimately the culture and how much you get players to buy in so that even if they've got an ego and they disagree with something, they'll end up biting their lip to the point because they know the end goal is right.
21:40As a group, we're going to go and win this and we all fully buy in. So you get that sort of can you create a group strong enough and well enough that people bite their tongue but also dig in a little bit harder to produce those final results? that's fascinating biting the tongue kind of softening the ego because I think that's one of the hardest things you see is when people have ego and that can be combustible when it clashes with the leader the biggest thing on that is is ultimately getting rid of the ego as quick as possible I know that's a million dollar question but how do you do that? you sack them, you pick players which buy in I think hard working players over time will always be the ones who were just super talented at the start, you know, but aren't really willing to give it.
22:33So I think Saracen's a huge, huge thing of, you know, building the culture, but it was built on hard work and people who wanted to dig in. But then ultimately, you know, we did add players throughout the time, which were a bit more, you know, you put in the more talented bracket. but such as um sculptors a load of yeah a load of different a load load of different chris ashton um lots of different talented players but um but i think the bedrock was always like can they work hard but i think throughout the time we also brought in players which like the dressing room didn't really agree with uh and ultimately were spat spat out by the players before the coaches so I think there's a huge huge emphasis on team culture but if you're spotting something which you think is wrong it's probably wrong and I think that's the quicker you can cut that because the longer you've got a big ego, the longer you've got someone who's not towing in the same line you've also got to respect people's opinions and you've got to be honest enough and open enough to take them on board because that's how people grow but if you're if it's just, if it's negativity and sort of, you know, whispers and corridors type thing, then that's something, a pretty big red flag to get rid of.
23:54I'm loving this because it's one of the common things, again, in the brand space is loads of brands, they have this bedrock of hard work and almost hustle at the beginning. Yeah. They get to like, I don't know, Whole Foods, Plant Organic, Holland and Barrett. And they, you know, there's sort of five people in the office. they're usually kind of, not being ages, but youngsters, right? There's this graph mentality. And then usually, not always, you get someone come in from kind of like a PepsiCo or Unilever, I roll the roost now, and it just decimates cultures. The founder of Seedlip said we went through this three times.
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26:36Please, sir, can I have some more? Yes, you can. Comply with regulations. Look, you want to be building your brand. You don't want to be knee-deep wading through a deep river of legislation aggrovation. These barcodes allow you to stay ahead of the curve. Look, don't allow this beautiful boat of boundless opportunity to sail away into the malting sunset. Be on that boat. Join GS1 UK's free pilot program today. Yes, it's completely free. there will be a link in the show notes thank you so much in terms of um you said kind of getting people to bite their lip reduce their ego for like the greater for the greater end goal which is ultimately to win how did is it it's mark mccall was yeah because you've won uh european rugby that was like a dream team golden era right it's rugby rugby so just for listeners European Championship 2015-2016, 2016-2017, 2018-2019, Premiership 2014-15, 2015-16, 2017-2018, 2018-19.
27:43That's unheard of. How did Mark and actually some of the other senior leadership players get you to buy into that? A lot of ways. Like I said, the goal at the end has got to be big enough for you to believe in and buy in completely. So the goal was winning multiple trophies. Once it was like we won at one, it was like, okay, well, can we build a legacy? Can we be, you know, the best team around for X amount? And that is hard to continue like that level of enthusiasm, you know, when you're sitting in essentially the same meetings, but they're packaging them up differently. is it's it's there is that you know you got to keep players stimulated i think one thing they did incredibly well was take us like we're a bunch of kids so they take us on a load of trips um a lot of school school trips to you know different a lot of different places and i think where's what sort of places um likest anton barcelona bermuda like we went on a host we'd go on a couple trips at least a year maybe three trips a year training or just like the boots didn't come over with yeah it was a very much a team bonding socials amazing yeah yeah yeah few few drinks bit of sun and like to yeah to to to do that was very special and that all kind of buys into the right well if i end up leaving this club i don't get those treats anymore i think there was a like a simple mantra of they'll treat us unbelievably well if we work unbelievably hard so i think when i look at business i think okay how can we make that end goal big enough so that an employee wants to stay there for ages can bite their lip but also can give honest feedback be brave enough to you know because it cares to them um for us that's like emi is a big one like i want everyone to have a piece when they finish i think it's massively important um i think yeah everyone who's been on the journey i think it's important um will also So some of the things that I found real good from club, which was they supported us through education.
29:51They supported us in time. They carved time. So I might have left in a training session early, which most clubs wouldn't allow you to do that, to go and do university. So for me, we give time off for education. We give a budget for education, which I think is hugely important because the more you can get someone bought in, so the more things I was doing in and around Sousins, which was education, like one day a week, sort of doing different work experiences, the more that was built in around Saracens, the more I was like, my roots were a little bit deeper, you know. And then, you know, creating a business, my roots were, you know, it was incredibly hard to leave to then go try do something new because ultimately I was bought into not only the culture, but, you know, they were helping out in terms of, like, contacts with business or education and so on so for me it was it was quite um to take a lot of those and try and put them into business terms um has been something which has definitely worked well for us so far and what i want to go back into the four or five lessons and principles you carry across i think that's super interesting one thing you said about you know winning it again and again and again you know city of just in football terms city have just won the treble right and um gary Lucas said what as soon as you have that win that treble or in your eyes that you know European and Premier League is the complacency can and often see it in this way you don't really often see it happening repeat times but to keep that consistency you talked about you know doing these trips making it more fun is there anything else Mark and his team did to to keep almost like reinventing I suppose or um yeah that i suppose that's what i'm trying to pull out yeah like they the coaches we had then were phenomenal coaches and they were phenomenal coaches because to lean into your point like people get complacent but they also get bored like hearing the same messages you got 30 35 games in a year and nothing really changes in defense like or an attack is it's you've got the same sort of patterns you see them week in week out you have to so the coaches did and they were almost like drama coaches they were like actors like really yeah the BAFTA winning actors because they come up with this sort of narrative or this story this bizarre thing which would make 50 people in a room go what is going on here but then feather in and weave in different messages so you know you'd have so they might have made a song for the week and everyone has to buy into that or like, or there's a narrative around, I don't know, like pounding the rock so that, you know, eventually the rock breaks and that pounding the rock might be, you know, tackling them in these different areas and doing this sort of defense play.
32:39So eventually we win the game. So they'll come up with these different, and they'll bring people in like, you know, we brought up, like rock climbers and prison guards and all sorts of different things. And then the story within that week would be based around that. So they basically made, they ripped up the manual and sort of made it very bite-sized and easy for rugby players to buy into the message because you can't just sit there and have the same talk every week in, week out. So I think that's a huge thing was entertainment. We were entertained and spoiled with decent coaches and they brought in Wolves one week to talk about the Wolfpack of our defence.
33:22Wolves as in? Wolves and rip your head off Wolves. yeah as in the animal wolves I'm sorry I'm thinking like the football club no not a football club yeah yeah sorry yeah there'd be a little less really that's a matter so talk to me about that wolves because I just brought in wolves to you know to to demonstrate the point of um you know we've got a hunt as a pack and and like our um background our sort of um defense system was was nicknamed the wolf pack from from the coach so it's kind of like to bed that in and sort of bleed the story and that like you know we are a pack of wolves we hunt and then you know you talk through the different characteristics of of wolves how they look after each other and how they hunt and the all those sort of things so i guess what i'm trying to say is they put a narrative and a story behind everything so it meant that little bit more it was like that much more interesting that you ultimately buy in a little bit more and you like just trying to you know you've got mates who play for other clubs who play for Queens you know any of the teams like is this is this super unique actually it sounds super unique like because does this happen at other clubs or like do you see what I'm saying because not every club or team goes on to win that do you know what I mean yeah and I don't think it like I'm sure there'll be individual coaches but what they did really well was they just got a bunch of Froot Loops who could really push who could really push messages like in an entertaining way but like I said there was also layered in all these other things where like you know if players weren't playing or if players weren't sort of stepping up to the plate they'd get squeezed out if you know the culture side you know they looked up they gave players crash so that you know you could bring in your kid you'd drop them off and like so then when you you know when it's breakfast time or lunch time you can you know you're there around your family you know there's they look after you and it means that maybe the the partner could also go to work and do different things there so it just they look after your family so like those roots I say like a little bit deeper and you know they make sure that you your kit is all washed for you and you don't have to take home wet kit which is one of the first changes they made like these small things they all sort of add up to make sure that you are super comfortable, but also like a fear of missing out is that you don't want to go to a different club when you know that those sort of things won't happen or you know you have been from a club and you've come in.
35:54It's like, well, I'm willing to buy in. How do you spot ego? Because you were in that team pretty consistently throughout, right? Yeah. How do you spot ego when someone is super talented? because talent can, if someone's scoring those or tries for it, I'm just making this out right, it's hard. The ego can be unseen, if that makes sense. Again, in the boardroom, if someone's bringing in a deal, the nefarious consequences and the way they treat the staff may not be seen because the board are looking at that big deal. I know my friends, if that's happened in brands, It's like, how do you spot ego when talents prevail?
36:39Does that make sense? Yeah, absolutely. For me, it's about, it's what you praise. So do you praise the big things, like this big deal, or do you actually like rip into the detail, which is, okay, to get that big deal, you had to have a deck made, and that deck was brilliant. And it's sort of like, someone spent a load of hard work on that, and actually, that was like a key factor within it. So I think for us, it was like, you know, a lot of like praise in the off the ball stuff or things which like you're not in the camera, but you're working back, you know, incredibly hard from one end of the field to the other to be in a position to make a tackle, which means that, you know, you make a turnover and then you can win a kick a point, which wins a game.
37:24So for us, it was like all the time, you'd actually a clip would be praise and you'd see the end try. And then the coach would be like, but that's not why we're giving this award to the winger who scored it. We're giving the award to, and then you'll work back through the clip and there'll be 10 different things, which like a small, small details, which would end up giving someone an opportunity to make an outside break to score the try. So yeah, I think it's, how do you like how do you stop the ego you could like obviously stern words um but i think those stern words are never as a as taken on as as as well as praising someone else for doing something well so using praise and using it around like the things that people don't see so it might be that creation of the deck or whatever it is and bring that to the to the forum instead and obviously every now and then you would praise the big win.
38:22So within our Slack group, we've got a small easy wins sort of group, which if someone has, you can chuck out things which recognise, which might not have been the thing that made the deal in the end, but it's like, you add up 10 of them, that's really the thing that's sort of pushed you along that direction. That's man. How big is the team at 4-5? We've got seven, and we've got another one joining next week, actually. Amazing. and then what what are some of the other things and we're going to get on to the genesis of how it will start because i think that's super fascinating um amongst other things so so what are some of the other kind of from your career growing like super successful career i think this i love the story you've told there of like going back in the clip because it's so true is a lot of what someone presents at a sainsbury's meeting someone else has done a lot of the great drag Dreg N's work.
39:15I love that. And these small, easy slack group wins, like that's just a great way to build momentum. What else have you applied, do you think? You and Dom have applied. I think like education is a big one. I think you need people improving. So yeah, like I said, we've given a budget and sort of study days for that.
39:40Yeah, I'd say that that'd be the next key one on the block. And what you, did the team come to you with, I want to do, because I think what you said there about doing things completely external to rugby gave you deeper roots to the club. EMI options are one part education, the other part of how you get people to be loyal to four or five. Is this stuff like completely random or is this to the job?
40:10That education is within your field. but we have like a budget for people to go to like health and wellness budget monthly for people to go to gym or to do whatever they want um but i think like a big thing clear is it's like the respect of everything but one of the bigger things which i like strongly believe is that I'd always want our employees at like 80, 85 % capacity because I think over a long period of time, if you keep your employees long enough, you can build that sort of IP or build that learning, build the group. Whereas you keep chopping and changing. It's the same with club. If you've got 20 coming in and out every year, you just can't build anything.
40:56So for me, that looks like a 8.30 to 4.30 workspace. and most people, like it's like pretty kind hours in terms of we don't want people sticking around for ages and ages and, you know, digging in until the fact that they are like overworked. They're sort of, I guess, like losing that, you know, will and want to work. So for me, it's as much as we can, I'd love people up sort of 85 % where they are getting their benefit and motivation from being, you know, from working and getting that sort of good vibes out of the wins and learnings from the losses. But they're never like that under the pump that they just, you know, to the analogy of, you know, you can build a player up for this long for years and years and then lose them in the changing room or the coach could lose them and so on.
41:48Or like mentally they could hit a patch of form and then you might miss them for six months or so. Like that sort of thing. I think we want to avoid as much as possible. was the 85 % rule like was that something that you always taught you at Saracens or no you are encouraged to push yourself as hard as possible but I think like I think it's just for me it was a cross between like I've where did that come from I'm trying to get to I think for me it was I've worked at you know we've worked at 100 % I know how taxing it can be I think you know when you do that for years and years it is taxing there's a lot of sacrifice and you miss like dinners or weddings or all these sort of things.
42:31So I think for us, it's really want to focus on making sure that the person's happy because when they're happy, they work harder or they stay around longer. It's less like big drops and fall in and out of this form which can end up really, I don't know, like it could be very hard for your business. So ultimately, if you've got happy people, I think you also feel a lot happier as well you know like you're not worrying about whether you you know squeezing the most out of someone you're just worried about like actually getting a good day's work out of them and they end up enjoying it yeah and consistency as well yeah yeah the I want to talk about kind of self doubt and imposter syndrome and how those were actually a superpower like how did there's a quote I love which by Rick Rubin is the music producer, which is you can doubt yourself to excellence.
43:32And by that, I think there's a lot in that. What role did self-doubt play in your journey to, I suppose, getting the England shirt and was actually maybe something you cultivated into a strength?
43:50There's definitely that. It definitely plays in. It's a balance of self-doubt and confidence. I feel if you're too one way, then you're never going to be able to take that step and sort of challenge yourself if you don't have the confidence to do it. But self-doubt is a good tool for humility and sort of keeping yourself grounded, I think. Because if you never think you've made it, you're always going to want to work harder. I think as soon as you think you made it, then you're you know it's a pretty yeah it's a pretty pretty well trodden path from there um so yeah i'd say it does have a big role it does have a big role but it has to be in certain times and in certain measures because like you can't have someone who's super anxious all day you've got to have someone who is slightly let's say in professional sport probably more extroverted uh willing to give an opinion willing to chuck themselves about uh so yeah fine when When was the moment in your illustrious career now, looking back, that the self-doubt was ringing, the self-doubt drum in your head was being beat quite loudly?
45:07How did you overcome that? Again, because listeners are going to have to go to a Sainsbury's meeting. Maybe listening to this on the way to a Sainsbury's meeting, shitting themselves, thinking, who am I to do this? Yeah, yeah, yeah. No, we've been there. I think playing-wise, I was always fine. I never had any doubt if I'd done the prep. So if my week was good and I listened to what my body needed or I listened to, like, if I'm leading a certain area of the game and I have done the analysis on the opposition, I also, you know, I've come up with a decent plan and I'm comfortable with it and I've sort of helped the people in that position understand the plan and sort of execute the plan in training.
45:53then I will be going in with a lot of confidence and sort of like I know things, I'll have the understanding, it's like that Mike Tyson quote, you know, everyone's got a plan until you get punched in the face. I'll have an understanding that I've got a solid plan. It should work. And if people do stuff different, then the tail end of the week, you can work on, you know, scenario building. So if I go in a plan with this and suddenly it rains like hell, then I need to then scenario build some sessions like that. Like you could wet a ball in training and practice like that. There's loads of different things you can do.
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46:30Or if an opposition do something different in my sort of area of the game, then, you know, what could they do? What likely could they do? So those scenario buildings, so preparation, but then also scenario buildings. So if you, you know, if the Sainsbury's guys are like, we don't want it in 700 stores, we want it in 200. Like, okay, what's your first point from there? what's your absolute one next step from there so as soon as you can like give yourself a breathing bit so if someone does this tactic in a game i can bend over and do my shoelace or i could call this or you know you can slow things down or you can get someone to drop a knee like it's there's a number of different ways i think learning the fact learning your pattern for preparation is huge especially early doors so how can you prep best so is it your organization is it your you know you do a PowerPoint or you write it or you visually prep so learning that but then also you know I think the experience really comes when you can start to learn that but also filter in sort of different scenario buildings and I'm just when you said the Mike Tyson quote like everyone's got a plan to their punch in the face and I just you know I do a bit of work for a chocolate brand and um you know the amount of times you kind of have that game plan quite literally and then you you know with four or five and then something just completely shitshow comes in and you're just pulled there in in the actual game how often um maybe composure is what i'm trying to pull at is how often you go into with the game plan and you're obviously playing with a different side and all sorts of different excellent things from coming your way how often are you having to change the game plan, it's case by case.
48:17Yeah, a good bit, you know, and I think it might, like, sometimes it might not change a lot, but it might be just changing, tweaking a few different things will be the thing that wins you the games. I think, yeah, it does happen a lot, and ultimately, you train your team to dictate to another team, right, we're going to play this sort of way, and you're going to have to deal with us, and if you're good enough, that will work 90 % of the time but it's like it's it's when things unusual happen and a lot of that comes around pressure so if you're in a final and you know someone keeps dropping the ball because of pressure you need to either you know change up the tactics to not pass that way or do something different um and that's when I guess you you know that's why the experienced ones are the experienced ones because they they should stand up in those situations bohemi our beloved sponsor are helping build the fastest growing challenger food and drink brands look if you're a small brand just starting out and need your first indie stockist your first hundred stockist to wholesale bohemi are the platform to categorically speed that up but if you're a big brand wanting to get bigger bohemi are also insane they make field sales marble smooth silky slick they're just epic Ollie's Ollie's been on this podcast twice actually They saw a 29 % uplift in sales When using Boemi to check Major malt listings availability Insane 29 % uplift by downloading an app Insane Lucky saying My boy Aaron Duff Who's come on this podcast in a couple of weeks He uses it to manage a team of 30 people And they've Lucky saying Have unlocked 500 draft listings By using Boemi Look you've got to get involved with this stuff It's absolutely insane And it will categorically change your life It's just the sickest platform I use it all the time at Ireland.
50:09Hi guys, super, super quick one. So, so excited. Look, for years I've been badgering on about Hungary the podcast. You're probably bored to death. Thanks for putting up with me. But Hungary is also an agency. And we look after one amazing brand called Ireland's Chocolate. We've had a great time over the year. We've won listings at a load of wholesalers. We've won Milk and More. We've got our first grocery listing coming very soon, which is very, very sick. But what I'm thrilled to announce is Hungary is merging with HC Consulting. my boy Harry Clark and his wonderful team he's an absolute G they do brand strategy, new business business and account management but why I really love working with Harry and why we've got on so well over the last couple of months is Harry was actually the founder of the boozy, isolated brand Pops he's been in the trenches he's grafted his face off, he's had the sleepless nights he's had the turmoil, he's had the triumph he knows what it is to be a founder he is a founder and he's got a proven track record in grocery and out of home holy moly dips, the gut stuff, Savile drinks Thanks.
51:06Remy O 'Gilato. So if you're a brand and you're stuck, you're looking for new business help, you're looking to scale, drop us a message. We'd love to chat. Thank you so much. Back to the old episode. I love what you said, the word pressure. Everyone listening to this is under a huge amount of pressure. But ultimately, setting up a brand, there's pressure every time. Why did you do it? Yeah, yeah, yeah, yeah. I interviewed the guys from Perfect Head the other day. And they were like, the pressure we put ourselves under is mental but you kind of need it it's like the cringy quote is like pressure makes a diamond right?
51:42yeah what's the most pressure you've ever felt in a game? like and how did you navigate that pressure? in a game I guess in my role pressure comes on when a number of factors start to change and you've like my role would be to win a certain win line outs which is a certain area of the game or steal line outs depending on whether you're attack and defence and I think when when a number of factors go wrong and you start to go outside of that bracket of alright I'm really prepped for this I haven't built scenarios for this because this is just a mental scenario like so if you get a forward gets a red card in the first 10 minutes you know you've got to start thinking and it depends who gets that red card you've got to start thinking alright you start drawing back on different different times and experiences and looking at how you can, you know, nudge it a little bit more in your favour because you've also got to understand that you will be at a disadvantage.
52:43So it's how do you best reduce that disadvantage but also come up with a plan which means that, you know, at least you get parity or, you know, ideally a little bit more. But you've got to understand it, you know, it's going to be a tough day at the office. And is there a game specifically where that kind of rung true? yeah numbers of number of games you know we've had a few red cards at club and country which you know but then also I've had a red card or I've had a yellow card where you've got to you know you go off the field you've got to readjust your mindset to come back on and you know add to the team but a specific game like we had a yeah England Argentina game not in the World Cup which we also got a red card but prior to that we had a Champions Cup, I think it was a quarterfinal game against Ospreay where we got a red card and that was, you know, you've got to change tactics pretty quickly in the first five minutes.
53:42So we ended up winning both those games, but it was, yeah, I guess it was the tactics that, you know, probably won. How do you stay calm in that situation as a team? Yeah, you've got to use the people around you and the time and create yourself a bit of space, a bit of time. but ultimately it's it's just built over training it's built over scenarios in training and the prep work you do like you can't fake some stuff sometimes you know you can fake it for a week or two or three maybe six months but you know you'll get found out eventually so I think it's ultimately it's just hard work and sort of putting yourself through those different scenarios is and then with with with four five what's been that moment where it's been like almost like a red card or where you had you had the a plan and everything went pete tong as it were way too many you know like like realistically most people listening who have started a business would have started in finance or marketing or e-com or they'll have this like superpower which is highly relevant for their business.
54:55Me and Dom started and our superpower was like being able to tackle or run. It's like you can't really push that into a workplace. So there's brilliant stuff in terms of contacts and sort of ability to, like I say, take hits and that durability, I guess. That's really good. I mean, I definitely see that come through. but ultimately when we started the first three years we were trading poorly and we were making poor decisions and you know we set up a kiosk in a two kiosks and two shopping centers what abouts black uh was it blue water or black water blue water one of the waters yeah yeah you know in a in a category in we started at cvd which is just so not ready for that and i probably still wasn't ready for that.
55:50What was the kiosk? Kiosk, like nice, like, you know, units. Selling the spray. Selling sprays, selling different products. Yeah, yeah. You know, and it was just like, first two weeks of sales were like, well, we're going to have to close this immediately. It's just not. And like the time and effort and design and sort of everything that goes into that and the wastage and so on, you know, things like that just repeated over and over again but you you eventually start learning you sort of like i've got to adapt i've got to get a mentor in to help me here or to you know you just you just you work your way through it and if you don't then you fail ultimately and that's why a lot of companies fail so i think the biggest thing for me yeah the biggest like red card moment was just these continuous like jabs i guess um and so it's like they never knocked us out but it was like bloody hell well we could we could do without this and i think now like we've now built a brand which we're super proud of we're you know near profitability we're you know we're in a load of different retails we we're responsible for seven soon to be eight people who you know have mortgages have kids have you know like they are we're responsible for future pensions all these sort of things which we'd be super proud of and and um and yeah definitely worth making a load of the mistakes but like you also there's like sharp moments there where you go right we've got to learn and we've got to learn quicker than this because otherwise we're going to make one too many mistakes and we will bleed out what are some of the sharp moments that you kind of pass on to our listeners as vital learning so that they don't lean out.
57:37What are some of those in that early period? I think, and not really one too distance, like I started to realise it too far away, maybe a year or so ago, was the importance of your own time is just mad. It has to be purpose and thought behind a meeting or giving time for a meeting and it's not like you can do it in a manner which isn't selfish, but it has to be like, and a question we'd ask ourselves as players like is this team first like am i thinking of the team first in this decision or this like me doing extras or whatever it is is it team first or am i making myself too tired for the game or like whatever it is is it team first i think with with being a founder or being an employee is like is this worthwhile time or is it just something which i like to do or is it something which i'm i have a preference over doing some of the harder little more gritty stuff or um but ultimately yeah figuring out the value of time but also not only your time but if you're booking a meeting with me like it's my time as well now you're dipping into so the value of time and actually what you can so if you save that time what you can get done in the rest of the opportunity cost is is is really huge um uh i think that's that's a big one but probably like yeah another big one and something I just try to focus a lot on is like what are you focusing on is that thing going to push the needle it's similar but it's I guess time and also time and sort of what your main focuses are because it's so nice to set up a small sale here but if I'm not focusing on a big retailer and you know that's actually something going to bring 10 times more volume and then you know am i just pleased is it pleasing the ego is it pleasing yourself type thing rather than um and how do you what are some of this because i've i've struggled with this as well and i'm one of the way i've got quite good at it over because i've got a very scatty like brain right and like one of the things i ask myself is if you could only spend two hours on the business this week yeah where would you spend it?
59:53And that question forces you to be like, right, okay, so like, don't fanny around with Instagram reels. Like, you've got a big guest coming on, do that prep, get that edit out, bosh, done. Do you know what I mean? So that's been really helpful for me. And then like the 80-20 rule of like, you know, 20 % of your revenue. Like, what are some of the ways you, things you put in place to be cognizant of your own time? Do you know what I mean? Yeah, yeah, 100%. like everyone does lists or prepping or planning or sort of where they, you know, a task comes up, where they, how they house that. I think for me, my three KPIs for the quarter are right at the top of that list.
1:00:33So anytime I'm looking near that list, I'll get a reminder that like that is, come on, stop doing that. I need to focus on that. But I think that's, I think, I think like, clearly the just self-will and discipline to to stick to those things is is the biggest thing it's quite hard but it's like so the other thing is like okay well why aren't you sticking to those things is it because your bandwidth is like so overrun that you you know you can't so is it breaking up the day so that you you make sure that you are heading out or you have lunch outside or whatever like breaking up the day from a sort of practical point of view so that you can give yourself time to like block your emails in the morning or you know do all your whatsapp or your whatever it is so that you know you've got good focus time and you're in the right position so for me i have to i have to work from a we work or work from an office because if i'm at home i'm not working as as you know as as well as i can i'm are you guys based i'm distracted um we work out of WeWork so we've got all access.
1:01:42Oh, nice. Yeah, so it's actually a, it is a, yeah, I sound like a WeWork representative. Get all cheeky commission. Yeah, I'm fully sold on sort of open workspace. Yeah. I think we went from saving, we're going to sign up for office for about 35 grand a year to, you know, saving half that through WeWork or through office like shared workspace. basin but also all the time we're going off track anyway but you know i know what you mean but it's it's it's just interesting in terms of what you're basically saying there is the environment and how do you create we talked right at the beginning about culture environment how that creates like winning teams yeah yeah same thing with cbd it's just one's putting a ball over an arm or kicking it through the post the other's selling cbd um well let's get let's go to the genesis of of of four five um i suppose for listeners like you and your business partner don both second rows fours fours one number five's the other number so it's a great perfect name um talk to me about the first day you guys sort of sat down and said right we need to keep to create a brand or and where you i think if i've read it right you were like you had injuries and you but you weren't allowed to because the technicalities yeah use it but like what year was this like talking through that yeah so 2018 wada took cbd off the banned substance list so wada is a world anti-doping association right so they're the body that kind of tests you for you know comes at your house at five in the morning and drugs test you to check you're not taking steroids or recreational drugs so so they took cbd off the banned substance list in 2018 in start of two we both me and dom were on the physio bed with both having knee operations um so kind of we sit next to each other in the changing rooms though um and just discussing like right what is there any way we can like sort of get fitter quicker um and dom came across cbd from uh some athletes that were using it in america uh and sort of brought it into the changer and brought into our lives and and i guess off the back of i've got good results from recovery perspective uh sleep for me was something which i do tend to sleep well but sometimes when you're in periods of like periods of injury and things where like you're you're a little bit more stressed because you know it matters for you to get back on the field um that was that was brilliant so i guess off the back of that we knew we wanted a we knew we had products which was interesting and sort of at the beginning of a phase um and for me we weren't like they weren't tested products the quality that we need it so a lot of us are hydration tablets our nutrition range all informed sport tested so it's you've got like all bscg tests where it's like a banned substance group which test your products to to say that 400 things are not in here and so on so we weren't we weren't um there wasn't a product there that was tested enough so we went about basically creating a product so we jumped on a train to nottingham jumped on train to bath to a load of other places to look at supplies and sort of figure out how we can do this to a standard which that we are comfortable sharing with other professional athletes oh my god i am so so so excited it feels like hungary is finally swimming in the big leagues i can't believe this it's absolutely mental but delighted to announce that big fish yes big fish are part of the podcast perry's been on the podcast three times listeners absolutely love it some of my most downloaded and cherished episodes of all time but big fish are behind literally so many brands in your cupboard in your weekly shop charlie biggum year valley tyrells clipper tea goo rana i mean make the list is longer than the river nile but they also share risk and invest in brands that they really believe are a force for good that brands that they believe are going to be the next big thing like how the snack that gives back but even more exciting news big fish want to speak to the next wave of small challenger food and drink badgers that are destined for big things the raconteurs the movers shakers buccaneering visionaries so look if you want to speak to big fish and just have a chat get your plan in front of them then drop me a message my mate louis from local beer amazing beer was in their office aka la fishbowl uh last week chatting to perry freddie and the big fish crew so drop me a message if you would like to speak to them at what point did you do you think like we're going to build a brand out of this or was that always was that day dot do you know what i mean or was this like we're using this this is unreal yeah yeah it was kind of like right we're on board with this as a product and we feel like there's an opportunity so let's just give it a punt and if it you know if it works it works um and i think yeah like i said we just got really good reception i think from our our perspective as a like we're obsessed with you know trying to make your and especially at that point in our careers or the last five years of our careers like your body saw your your mind saw your you know it is like i said it's it's tough recovery takes longer so i guess we're kind of obsessed with how can we optimize our nutrition how can we optimize our whatever we're taking, those sort of one percenters.
1:07:09So we started in CBD, but we've got a range of nutrition products and hydration products, which kind of are all products we'd taken when we were sports players. And what did you, because four and five for listeners, as I say, is a second row position. You guys were playing that at Saracen together, if I've read that right yet. cool so what are specifically in those two positions obviously it's the brand name as well what are the lessons you and dom took from from being in the scrum again for listeners like the second row is kind of the not the end well we say it's the engine in the scrum is probably the best way of saying it yeah it's the ones who are super untalented but really big and can push hard and tackle so yeah and what what would you say the lessons you take from from specifically scrumming that you applied to brand building?
1:08:03Not many. I mean, you've got like your head's up someone else's ass and you've got to push incredibly hard. So if there's any correlation between head down and push, then there's something there. But like I said, pushing the scrum has very little to do on a P &L or it doesn't teach you much when you want to pitch to an investor or Boots or Holland Barrett. You've got to figure those things out. You've got to learn those things much like anyone else has. So it gives you traits to push and to work hard and to work with other people and be a team player. But the finer detail, you either need to employ it or learn it.
1:08:50Yeah, I agree. But I think the ability to head down and push, there's a lot in brand building. because I think it's like the amount of people who wouldn't who would maybe get an investor say no yeah and then kind of yeah as you said let it bleed kind of thing whereas it's like you guys you and Dom was like head down we just keep pushing there's something there's a lot in that and I think that's actually you can have all the knowledge in the world but if you don't have that bit then yeah you know those are as we said right beginning those are the foundations yeah who did you bring on I know you talked about getting a mentor who have you brought on around you to help you find out how to work in retail, how to build a brand, how to employ people, etc.
1:09:35So early days, like I said, we're quite good at recognising weaknesses as players because you're told once a week, you're crap at this, work better at this. So I think we recognise early doors that we wouldn't be in the position to just come in and run it like, well, when we were running the company, but without mentors. So for me, it was like, okay, well, I need to get a group of people around us that I can trust implicitly. So I went about getting investment from certain people. But basically what you're saying is you're plugging your gaps with other people, potentially an accountant, people who've done that but have a vested interest in four or five.
1:10:19Yeah, and basically just creating these pillars around you so that if you've got a accountancy problem, like you could go to someone who you know has got your back. I think that's like when you're starting up stuff, agencies are there for the pill for you and a lot of them are brilliant. A lot of them are not. But you get that across a wide range of things. So I needed to make sure that we had people in our corner in certain areas. But likewise, on the brand side, Like we've got 20 plus international athletes invested in us. So it's kind of like, who have you got a wide range of people? You look on companies out, but yeah, a good, a good range of different athletes.
1:11:01But I think for me, it's like, how, how can I make sure that we've got this sturdy group of people around us who are going to like last the test of time. And, and, and within that, like we needed people in retail background. We needed people with, you know, a completely wide range of different things. which also within that, like the network themselves, they can also sort of speak to each other and trust each other and use each other as well. So for me, it was like trying to create a sounding board, an advice board for us, but also something that was like slightly more than just, look, here's some money, here's an investment.
1:11:38It was like, okay, we'll try and do events. We'll try and, you know, you can use each other and network and so on. Super smart. That's building the buy-in, not just from the employees that way, but also that way as well, which is super. Yeah, for sure. And they've been absolutely brilliant. I'd say 80 % every time we've done a raise have followed their raise, which is huge. And yeah, they've helped out with loads of different advice, mentors. I've got a guy, Simon Scott, who has done a lot of stuff with professional teams and military, but he's also a mentor in terms of like if me and Dom have an issue or we're stuck on something, like we'll go to him and, you know, he'll voice it in almost like a therapist but business sense.
1:12:25So he'll talk through – he won't necessarily give us the answer, but he'll give us the questions we need to ask ourselves to figure out those answers, which is – Yeah, I love that. One of my favourite quotes is Bioasis, but the question – the answer lies in the question. Yeah. And actually it's just like asking – if you ask the right questions, you'll get you'll find the answers yourself is there an example of that where scott's helped out like specifically because i think again lots of our listeners are on your path yeah yeah yeah i've made a different category but yeah yeah well about nine months ago we made two people redundant which were our first our first like enter into that sort of realm employment realm yeah um so So obviously, like, when you care a lot about your employees and it means something, it is tough.
1:13:13And especially when it's your first time, it's even tougher. So it kind of just helps strategize and sort of look into how the whys and sort of come up with a fair package as well and those sort of things. So just making sure that, you know, we go home at the end of that day and think, like, it's upsetting, but I can generally feel like we've done everything we can to make that a good decision from a business and also investor and sort of wider people who all have EMI. So that decision needs to be taken in. But also that, you know, the individual goes home and isn't thoroughly put out. And how, I know this is a million dollar question, but how do you do that?
1:13:55because it's something I haven't actually talked about in the podcast, but it's so, so important. Like every business has to cross that path, right, or cross that chasm. How do you deliver that message in that way to make sure someone isn't? Yeah. Like God-given honesty, I think, is one of the key things. But for us, it was quite clear that there were departments which weren't working for us, so we needed to change tack. So we started with a lot of events and lots of social media side. That wasn't necessarily working for us, but we hadn't had someone who was headed up our retail. We had Dom, but he was self-admit, that's training on the job.
1:14:40And it's such an important part of your mix. You need the right experience in the right places. So we had that. And we've also, this week, bringing in an e-commerce lady who will head that. So for us, it was just being as open and as honest as you can. And I know sometimes it's different scenarios you can't really, but being as open and as honest and ultimately, like I said, trying to work through a package which is fair. I want to talk about Jason Carl Fox. is he what is is he involved in the brand or what's so he's an investor right but also for for a bit has been an ambassador yeah but yeah he's an he's an investor he's also highly likeable yeah yeah what's he because sorry for this is SAS who dares wins is what's he taught you because he seems like a super yeah because what I like what I'm really learning from you George is your ability to pull in different people from different areas and then that makes you you know and your team better what's he taught you?
1:15:57Look I think I think even just from sitting around and like you know having beers and sort of food and outside of sort of work environment he's just got a lot of stories which like kind of that that military and professional sport I'm not obviously they're worlds apart but there's a lot of correlations between team environment, sort of the pitfalls post of losing your identity of what you were and what you are and complete change of lifestyle, often from physical, active to sedentary, sort of like you might be office-based. So I think a lot of bits you can pick from him in terms of how he's gone about his business in the past through his work in the forces.
1:16:42and there's lots of like discipline and sort of a lot of things that can be taken out of the forces which are super relevant and very, I guess, inspiring. But yeah, I think more day to day, like when I've done gym sessions and fitness sessions with him, he is an animal. And he can... What sort of sessions do you make you do? Because I think in fact, that's what I saw on your Instagram. Yeah, no, just stuff that will make you question uh question yourself a bit but um you know and a lot of those stuff we would have done stuck in a you know training camps and all those sort of bits but it definitely takes you back to a darker place sometimes which is quite fun and what role does training play in uh in creating space now between the business you and the business uh a lot like i i'm obsessed with sort of non-impact stuff at the moment which you know after 15 years or so of impact and sort of eight operations seven epidurals like you you feel your body sometimes so for me swimming hot yoga hot pod yoga is i'm obsessed with it um and then also uh cycling i bike to work and i bike around the place yeah it's almost like the opposite of that big what you're doing yeah and also i'm not really in like for the moment and i i do i'm sort of start to feel the urge i need a bit more like i don't know testosterone sort of uh competition in my life but for the last year it's been bliss not having to put a number on something or target or i bet yeah it's been so nice and sort of actually enjoy trying different types of exercise uh you know like yoga wouldn't have done it before or loads of different things hi there guys thank you so much for listening as always means the absolute world to me before we jump into this episode i need a really big big big big favor i have pitched some massive guests humongous guests and unfortunately they've said no because my subscriber count isn't big enough please please please just hit the subscribe button on apple or spotify or follow ultimately it helps all of us bigger guests equals better conversations equals hopefully better insights for you which means you can scale hopefully faster with a little less stress as well so please hit that subscribe button and yet enjoy this episode.
1:19:03You briefly touched upon the transitioning from kind of sport to other areas. What, like there being a loss of identity, what I suppose I want to go into now is these things that fans think they understand but have no idea, right? I think injury is definitely one. The other one is finishing your career. um let's start with that so so what what is this what's so hard about the transition from from rugby and something else and i know you've got a brand that may have helped with that but across your peer group and your friends like talk to me about that i think to break it down as simple as possible in sport you're in this mad bubble where you're given everything your training program your nutrition you've got physio you've got almost a one-on-one sort of ssc coach you've got you know you've been told what to do you so there's not you'd have to figure loads out um uh and i think when you're then taken back into a normal environment and you you know you have to go do your laundry you have to go do your your you know organized meetings you have to like all the stuff that everyone does and does sort of has been sort of filtered and built into um over time it's kind of a cliff face you have to do that immediately plus the fact that you know you're not getting this small ego praise which you know for scoring tries or being you know you're not involved and so you lose that you lose your identity and if rugby is your only identity which it is for a lot of it or professional sport or military is your only identity then that can be crippling in itself um and then you have to layer on the fact that you you know you were doing exercise and you're feeling good and you're you know you you're probably in the shape of your life and you you know there's there's those things and then you flip that to you know having to do nine to six or whatever uh and you aren't being able to fit in um you know exercise as much as you want and so that like lifestyle like changes as well so there's a number there's a number of things but i think like i said that the ones who who pride themselves as like rugby is everything i think they they tend to have the biggest downfall um so the clubs help with that transition yeah yeah they do they do and they do they're doing a much better job and uh the rpa so rugby players association help with the welfare side of that but ultimately it's like 60 or 65 percent um leave and will have sort of mental health issues uh which is which is a mad mad stat but i think this is why like you look at say what saracens did where they you know encourage you we had a rule under 24 you had to go and do something outside of outside of rugby so trades course university it's like these sort of things it just allows you to prepare for later like it prepares your routine of you know stepping outside the bubble and having to organize with a another student you know a catch-up date here where you need to do your coursework or all these sort of things it allows you to learn puts in those sort of breaks which is just not rugby as everything because if it's everything and then it's nothing it can be an absolute head fuck yeah head fuck and do you know and you like not to have to give names but anyone who's really struggled with that or like loads loads loads yeah yeah yeah as a fan yeah I know this is me being super naive here but as fans you just think oh you know rugby players maybe lesser rugby players but definitely footballers they've got dough they've got money they've got contacts they'll walk into a job but it's like I think you may walk into a job we're in the city right now but I think it's the identity change which people don't think about which is you've gone from being on a pitch to suddenly nine to five in an office and that's yeah I think a lot of them a lot of them wouldn't give you a sob story because it's an unbelievably privileged job to be a professional rubber player or sports player and walk out in front of 80 ,000 and play for your country.
1:23:22There's big, big highs there. But ultimately, it's factors. 60%, 65 % end up with mentors. There is a big issue. And I'm not sure you can fight against it by installing things in your life which ensure that it's not just this or if you do get injured, you've got something to fall back on. You can do those things. But ultimately, you go from high highs and then you go into a more everyday life and it's wildly different. It's tough for people to cope sometimes. What is the highest high? Because I've interviewed a guy, in fact, you probably know him, Thomas Robson Canoon does the term. Yeah, yeah, yeah.
1:24:09but you know he scored that like unreal goal yeah he scored an unreal goal for Wales that put him through the quarterfinals and one of the questions I'm gonna ask him is like how do you replicate that buzz yeah can you replicate that buzz is that what was the biggest buzz for you and like and can can you replicate that in the normal world yeah all of that um biggest but like loads and loads you know like winning big trophies like European trophies is is huge and then the the excitement that comes with the you know the next couple days of you know enjoying yourself and having a having a well relaxing yourself um i think that is that's huge uh and highly enjoyable i think how you replicate for me it's just understanding that i'm not going to be able to replicate it you know that's as as much as like replicating it i think you have to find different different hobbies different loves um and and yeah like you have you have to just ultimately adapt and and and for me like like i said i've never prided myself on like rugby is my identity so that therefore when you say okay you finish and i've got 40 weekends back of the year and i can go do this this and this and i'm going to go to this country on my own terms i can plan my brother's wedding i can there's loads of stuff so for me it was like it's a win-win if i'm playing i'm playing if i'm not then i've got a whole life to be getting on with and i think for me i want to do a lot of different chapters because I think I read something that was quite fascinating if you if you change something big in your life every five years you it's just one more box tick to you know try for happiness or like you know more like you will enjoy your life more so you know I want to fit in a lot of different chapters a lot of different things I think that's what other things would you do obsessed with food I want a restaurant at some point oh really yeah and I know that would be absolute dog work and I know that what sort of food do you like?
1:26:07ramen really? yeah have you been to that neighbourhood place in in so there's a guy who's got a restaurant Ivan in New York yeah I've had a ramen in New York yeah and he was on Chef's Table yeah yeah yeah but he's got a pop up in I'm actually going with James Tyler on Thursday yes but ramen's banging yeah yeah wait so what that's interesting so what sort of I went to Japan for two years so Well, yeah, that segues perfectly because I want to talk about that. Because you played for... The Wild Nights. Yeah, yeah. Panasonic. What... So talk to me about Japan because I think that place is the most mentally interesting, wild place.
1:26:46Yeah, yeah, yeah. How did living in Japan change your outlook on the world? Yeah. When I was like 26, 27, I told both England and Sari's coach that I would be moving abroad around sort of 20, 29, 30. Sorry, at 26? Probably about 20. It was probably about 27. Yeah. Yeah, at least a year or two out. Because just… Just because it's good for them to plan, but also I knew I was going to do it. So for me, it was more about asking advice from, do you know any contacts here? There's ways of doing different stuff, and I felt like it wasn't like I was trying to boost my salary or trying to play the game.
1:27:37It was like, I'm going to be doing this, and I'm passionate about, I want to do this. Because I'd lived south of London, and then I grew up south of London. I then moved straight from school to Saracens, north London. I spent 28 years of my life in and around London it was like I thought I've got to use this opportunity to do something different so for me that was like there were offers in France but you know the difference between France and Japan is wild just like it is England to Japan so yeah I headed out there and I think doing those sort of things or starting a business or it definitely opens your mind to go right I can actually do whatever I want like you're not limited by uh you know you think you're limited by a lot of stuff but realistically like you just gain you gain a bit of confidence to go right i yeah i can do that sort of stuff or i could hopefully one day start a restaurant and you know there might be a chance that it succeeds you know it kind of gives you a bit more confidence i'd say um but ultimately like i wanted to yeah i I wanted to test new culture.
1:28:48I wanted to see different people. It was brilliant for me in terms of it's a seven-month season and I was playing 16 games rather than 35. So it was a lot less on your body. So did you leave Saracens to do this? Left Saracens, left England to go to Japan. Yeah, yeah, yeah. And where were you? Is it near Tokyo? Is it in Tokyo? It's near Tokyo. Yeah. Yeah. Like North. And what did you, how did the Japanese approach rugby training differently versus the British or the UK? Like what was there? Because as you say, our cultures are so, so different. Yeah. Yeah. The big thing is it's very, very led by hierarchy.
1:29:30So the people who your senpais, your older sort of coaches or players would have a large say in the team. so I think that was the biggest like Were you one of those because you were slightly older? I was somewhat one of those but there's still sort of people above me who you know like your captains and bits like that who you know and disagreed with stuff but obviously you know I came from an area which was I had quite strong experience in certain areas so it's just trying to like filter that and find ways to work alongside a different culture which highly sort of you know like for example i could be at saracen's and a 20 year old could be taking the piss out of me and i'd be giving it back and you know but he also could try and want to chip in with in terms of could we do this could we do this and i'd hear it and would say it and would talk about it i think like if you had a younger guy trying to take the piss out of an older japanese guy in the team it would go down very poorly really yeah go like to a point where some I feel like part of my role was also to like help dampen that a bit so Robbie Dean's the head coach would would openly sort of give me chat knowing that I was going to give it back and you know one point he gave me something I lobbed the water bottle at him and the the changing room went completely quiet just because the the hierarchy stuff so but I think in general um in general that's that's something which I underestimated even though I thought I had taken it into account just how long it would take to change stuff or how long it would take to suggest stuff and be heard and you hear lots of people who do business in japan um will go there and they'll think they're having a brilliant meeting because everyone's nodding and then you know you'll be sitting in the reception after and someone will come out and be like that's that's actually it's good we really value it we really like it but i think we're going to stick with this and you would have spent two hours talking about something so yeah like that is a consistent sort of thing but that's not to say they're right, you're wrong.
1:31:35It's just, if you're going to enter that realm, you've got to be prepared for it and sort of appreciate it. There's a book by the founder of Nike, Shoe Dog, and he talks about going to Japan. He used to take a little book called How to Do Business with the Japanese with him. Because the culture is so different. What else, not necessarily on the training pitch or on the pitch, you talked about hierarchy, which is fascinating. and I think it's interesting especially in British and Aussie and South African cultures we take the piss like it's just ingrained in our culture it's mad seeing the differences um do you like what is the value of taking the piss if that makes sense like do you see what I mean because there's there's there's some element in that yeah yeah 100 % I think um I think I think as long as it's done with like team verse in mind or like it's not like it's not pleasing your ego or like, you know, it's not an actual jab at someone.
1:32:34As long as it's like funny, like, you know, and it's like dished up as much as, you know, as given, I think that's fair. But it can definitely sort of, it can definitely like, it breaks the ice in the room, doesn't it? It allows people to, you know, humour on any level, allows people to relax a little bit and actually, you know, not be so uptight. And I think it's got, especially in sport, it's got huge, huge benefits. Yeah, and it can help. It can help entertain, but also, you know, buffer relationships, soften, dampen the sort of, the harshness of professional sport. What, back to Japan, what did you, how did you learn the language?
1:33:27like how did you oh they say that because that must have been a fuck like and how did you get in not in line, yeah get in line with that you go on a pitch suddenly speaking Japanese it's like what the fuck we had three or four translators plus a lot of the Japanese internationals you know could speak English or thereabouts so we did do lessons to you know help show that we're trying to commit and buy in but ultimately our Japanese was not up to scratch and we'd have translators that would help within either water boys that would come on and talk so you'd say something there, translate the message and vice versa so it slows things down a bit but just means that your points have got to be pretty on point
1:34:20I've interviewed a few people who've been in Japan and then created brands, minor figures that duck's from the Kyoto River. Rude Health, Camilla spent time in Japan. They both said the Japanese have some weird words that we just don't have. Is there any weird words you learn, like we just don't have, that have a meaning for anything? You don't have to do the actual Japanese accent here. No, nothing. didn't like my ones would have been very sort of um sort of your standard ones which help help you get by but i know like for some words they'll have like 10 different types of words for that actual word so i'd like love or whatever it is they'll have so many more words that will help describe sort of okay it might be young love it might be old love it might like yeah like they'll have different words that will sort of go into the meaning of it a bit more i think they've got a word for like taking a walk in nature when like the sun has just risen and it's cold outside like that's yeah it would be it's mint and there's lots of that so it's a hard language yeah yeah um loving this mate few more things then then we'll wrap this up um i want to talk about Now, what was different about you in that,
1:35:49I don't know how many people play rugby in the UK, but how did you approach training differently or everything different? We've talked about prep, but there'll be loads of other people prepping, doing scenarios, striving for that England shirt. what are the 1 or 2 % you just about George that's different from other players I think firstly there's loads of decent Sekiro's and we had a sort of good patch where there was 4 or 5 of us that were sort of almost rotating in and out through form so that was like Lawnsbury Lawnsbury, Courtney Laws, Marrow Charlie Yules, just really good crop of Sekiro's there and And I think really for me, for me, I was not good when I was young.
1:36:40I was like, I hadn't, I joined, I got a trial at Southampton's when I was 18. Like I joined a group which were like Owen Farrell, Jamie George, like a lot of players which were like been since they're 14 and everything was their life around rugby. So I joined quite late. So I think for me, it was just recognizing like, okay, where can I win? and I felt I could win by sort of carving an area so for me it was like understanding that line outs was an area which would benefit me in the long term if I became very experienced at it but also just understanding that you can really outwork people and there would have been a lot of second rows in the academy which were definitely a lot better than me when we started but you just keep chipping away and pass them on certain different metrics and measures and eventually you get picked in a certain game ahead of them and kind of they're now behind you and you focus on the next thing.
1:37:42But yeah, I'd say work rate. I mean, if you can pair up work rate with being smart around what you're working on, clearly that's a winner. But as a base level, if you want something, you have to be hard working. You have to work hard at it. like yeah yeah for sure but but it's it's just fascinating exploring this because again a consistent theme across a lot of the fans i've sat opposite is not all but there's usually some kind of they were they weren't in the academy for example like you know i speak to roger wade he did box park super interesting guys like his family like came from wealth and then went ended up living in a council estate in like east london and that gave him like a little not a chip on his shoulder but it gave him this momentum yeah this philosophy behind him and i think um as you said like not being because we went to the same school like we both went to umst john's was because you was mr platt your coach then yeah yeah yeah yeah yeah yeah yeah um and then and then you talked about focusing on like kind of carving out the space to focus on almost your strengths and others weaknesses but but in terms of like the things you're telling yourself the story you're telling yourself to get that that white jersey like what was that like like i i don't know i'm not i'm i was sending you on like a romantic answer i think i really i think yeah i think for me it's just understanding like i could like you could wear hits you know you could wear like you could take feedback and you could work extremely hard that was as simple as my game plan was to be honest um yeah i think like to me there wasn't much more and and for me it was like you could see it was quite a step process so i was i came in at 92 kgs i built myself to i don't know 120 audit by the end like it was you could see so that alone is like okay you're gaining muscle you're gaining weight you're becoming stronger but like that in terms of you played an academy game you played a second team game you played a first team you played european first team you played england lions like it was like those sort of things it was all kind of step loaded so i could see the benefit of the hard work which was fascinating for me and much like what i see in four or five now it's like okay I'm making these decisions so much quicker than I ever was before because you know you've been through and you sort of understand that the hard work is plays it's good justification for for putting in the effort like that we're like making less mistakes or uh or the severity of the mistakes are less and what what is the goal with four or five because you've talked about the EMI like and what I find fascinating is how you've gone not just on the CBD but into the I think you've got the hydration yeah physical effervescent that's what you said yeah yeah what is the the game plan like we've talked a lot about pulling people with the team pulling investors in like where's this ship going yeah look ideally we're a build to sell model in time um the first founder has actually been honest about that as well yeah i mean it's like i'm it it is it's like i want to create something which is brilliant but i also want to build a cell because i want to do lots of things in my life um so but it's not like in the next year or you know so we need to we need to build properly build strong foundations which we're definitely doing now and we're seeing the rewards for that um but in terms of like engot we're highly passionate about creating very good products so a lot of like what we've done is taken the product we were taking and dialing them right out.
1:41:38So taking out all the artificial sweeteners, all the like fillers and all those sort of things, putting in more bioavailable ingredients and just making sure that we've got a more efficacious product, essentially. Something which, you know, maybe we're missing in large parts of our career. And then what are the, so you're in Holland Barrett now in boots. Yeah. What are those, what does the next four or five years look like in terms of what's the game plan to build this brand out? Yeah, so we've spent the last nine months doubling down on our retail and making sure that that's set up properly. We've got good relationships.
1:42:17We've got the right spends behind it. It's all tracking in the right direction. The second part of what we need to do is really sort out our e-commerce. So we've got a website. It's fine. But we're yet to do after four years paid ads, which is fascinating to you know to build a company to where we are at the moment without paid ads so we'll be uh we'll be looking into that in the next sort of three or four months and and really making sure that our our e-commerce offering is is as good as you can get on uh in store yeah that's there's a guy interviewed do you ever see space goods yeah yeah i interviewed him on the podcast he was saying he'd got almost the other way around built d2c then going to retail um which is super interesting and most do really like most build enough volume that you can then start hit metrics and so on but for us it's just the way it sort of landed and that's that's so we've yeah we've we've tried to work backwards in that sense but it's good like we want to be set up in retail amazon and online and then sort of any i guess any ad you do put out there you know someone could buy it a little bit easier and then what's what's one like who's the most sort of underrated player you've played with um and what did that he teach you um underrated player and he's getting a lot of raps at the moment um is i'd say will skelton he's a guy who is he showed me on the scales the other day he's at 152 kgs uh which is huge uh so he's 100 and you're 120 i was 120 i'm now about 105 so he's a third bigger than me and i'm still quite bigger to me down here so um so yeah he he was he's brilliant because like he was phenomenal on field like a person that that size and that that power uh you can really like use quite smartly if you've got decent coaches you can use to good effect um but also off field he was incredible in terms of galvanizing people and sort of he used humor very very well um and you know now he's he's been for the world cup he was captain of australia so he you know he's he's grown phenomenally well um not just in the sense of his body but he's grown well and he's a he's a very well-rounded player um final question mate is what's one piece of advice you would give yourself if you were to go back to the beginning of four or five what's some things you tell yourself you go back to the beginning of four or five um or do differently maybe yeah like it would be it would be like a book an infinity book but what we do differently i think i think i'll protect my time a bit more and i'd i'd make sure that whatever i was focusing on is is the most important thing because there's you know we went down like doing lots of events and actually when we got a consultant to come in and look and like speak to us about okay you're harming yourself doing these events because you're pulling out the why to do the events out of curiosity just because you thought just naivety we thought that that would be and events can work brilliantly for people but yeah i now know that events are going to be a huge part of our our business but in a year's time when everything else is set up you know because if you're doing events but your e-commerce is crap then like you're only doing the event to get people to send them to your website but when they get there if they bounce too quick then that's that's because you've your foundations aren't built properly so So for me, it would be like, yeah, it'd be built like focusing more on the foundations initially and follow less sort of, oh, flashy, this is quite nice, this feels good type thing.
1:46:18George, pleasure, mate. I've thoroughly enjoyed that. Cheers. Thank you so much. Thank you so, so much for listening to the podcast. I really, really do appreciate it. If you liked that episode, only if you liked it, please do give it five stars, subscribe, tell all your friends, families, foes next door but one, cat, dog whatever, please tell everyone about this podcast it means the world to me and I really want to understand what your pain points are as the new wave of challenger food and drink brands, please do hit me up on LinkedIn, search Dan Pope and hopefully we can together create a more meaningful and powerful podcast for the next wave of challenger food and drink brands thank you so much
1:47:01Bye.
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George Kruis is a winner.
Ex-England and Saracens Rugby Player
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Now, George and fellow rugby player Dominic Day is founder of CBD brand fourfiveuk
We dive and slide and glide into learnings from Eddie Jones, the winning mentality to reach the World Cup final, countless Premiership titles, European titles.
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1. How to deliver harsh feedback and harsh news: Pair the right coach with the right player. Know each person delivers and receives the same message differently.
2. How to ACTUALLY keep great talent for the whole journey: 4pm finish rule - 85% consistent effort for 6 years Vs. 110% effort and burnout for 2 years
3. How to not lose a player or employee: keep players stimulated and the Goal has to be big enough for everyone to buy in completely
4. Why the best coaches are like actors: constantly reinvent your culture to keep your team fresh and hungry
5. How Confidence comes from prepping scenarios + Learn your pattern for preparation
6. How to stop ego growing in team members : do you praise the deal or your praise the detail?
7. Why "you can doubt yourself to excellence" and need the balance of self doubt and confidence
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