Don’t try to hold back the tide. September 26, 2025

26 Sep 2025 · 1 h 13 min

Ask about this episode

Ask anything about it. ChatGPT or Claude reads this page and answers with the times it was said.

Connect VO and ask about every podcast you hear, including the moments you saved. Add to ChatGPT · Add to Claude

In short

Episode Summary: Motley Fool Money - Don't Try to Hold Back the Tide (September 26, 2025)

Podcast Overview Motley Fool Money provides insightful and practical finance and investment news from Australia and beyond, hosted by investing experts Scott Phillips and Andrew Page. The podcast aims to deliver straightforward money advice without the usual jargon.

Key Themes and Discussions

  1. Westpac Layoffs
  2. Context: Westpac announced layoffs of 200 bank tellers, highlighting a shift in consumer banking towards digital solutions as cash usage declines.
  3. Discussion:
  4. The hosts discuss the broader implications of moving away from cash transactions.
  5. Phillips emphasizes the decreasing necessity for brick-and-mortar bank branches, suggesting that banks are under pressure to reduce costs.
  1. Changing Banking Dynamics
  2. Branch Relevance: The hosts reflect on the historical importance of bank branches, contrasting them with modern banking practices where many services are now digital.
  3. Future of Banking: They debate whether banks should be mandated to provide physical branches and services, especially for those who may need face-to-face interaction.
  1. Economic Rationality vs. Political Decisions
  2. Bipartisan Agreement: The Australian government is criticized for agreeing to bailouts for falling industries like the Mount Isa copper smelter, motivated by political concerns rather than economic rationale.
  3. Misallocation of Resources: The discussion highlights the opportunity cost involved in funding failing businesses instead of investing in more productive sectors.
  1. Myer's Struggles
  2. Performance Analysis: Myer is facing significant challenges with a reported 0.5% sales growth leading to a 30% reduction in profits. The company is seen as a "dead man walking" in the retail sector.
  3. Retail Transformation: The discussion emphasizes the need for Myer to adapt to the digital marketplace, suggesting that it must pivot from traditional retail to focus on its online presence.
  1. Government and Corporate Welfare
  2. Political Critique: The hosts critique the continuous cycle of government bailouts for struggling industries, questioning the justification for using taxpayer money in this manner.
  3. Social Responsibility: They argue that there should be greater accountability and transparency regarding government spending, especially when it concerns corporate welfare.

Key Takeaways

  • Digital Banking: Increased reliance on digital banking is reshaping consumer expectations and banking operations, reducing the need for physical branches.
  • Economic Accountability: There is a critical need for government leaders to prioritize economic viability over political expediency, ensuring that taxpayer funds are not misallocated.
  • Retail Evolution: Companies like Myer must swiftly evolve to remain relevant in the digital age, transitioning their business models to align with consumer behavior and preferences.
  • Corporate Responsibility: The discussion emphasizes a need for businesses to act responsibly and adaptively in light of changing economic landscapes, rather than relying on bailouts.

Conclusion The episode delivers a thought-provoking examination of contemporary banking, retail, and corporate welfare issues through a lens of economic rationality and social responsibility. The hosts advocate for change and adaptation in the face of evolving consumer behaviors and technological advancements.

For more insights and updates, listeners are encouraged to subscribe to the podcast and the newsletter at [fool.com.au/LiSTNR](https://fool.com.au/LiSTNR).

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Hear the part that matters, and keep it.Open this episode in VO. Double tap your headphones to save a moment as you listen.
Get VO free

Transcript

Automatic transcript. May contain errors.

0:07Welcome to Motley Fool Money, the podcast that is virtual, so we're not going to lay off 200 bank tellers. I'm Scott Phillips from The Motley Fool. He is Andrew Page. Not from Strawman. I wonder if it should be Strawman from Andrew Page. In the order of these things, in the begatting of the Bible. Andrew Page begatstrawman.com and I suppose that makes it his love child? Let's not go there. Mr. Page g'day. Yeah I don't know where to go with that one. That was going to get biblical very quickly. In all sorts of metaphorical and literal ways. Yes, yes. of course strawman.com is Australia's premier online investment club I believe recently you brought in some new members and they are clearly happy with what they've got yeah they went alright yeah I'm pretty happy at that so yeah nothing to say other than if you want to join strawman join the mailing list thanks mate thanks for the shill I appreciate it it's up in the contract don't thank me you just made me say it otherwise you'll be hearing from my lawyers too quick listeners if you want to believe that Andrew has his hand up the back of my shirt it's up to you.

1:13I think that's it. It's not exactly a completely unfair analogy, but it is what it is. Mate, so how's your week been? It's been pretty good. Nice. What can I tell you? What can I tell you? I mean, I'm just, it's coming into summer. Yeah. The flowers are blooming. The birds are singing. You know, it's good. Life is good. Life is good. I'm getting increasingly at that stage of life where I appreciate the little things. You're noticing those things. I really do. oh that's a nice plan I think it's right you don't notice it then you notice it then you start appreciating it I think you're right we're in that phase now of past noticing Barrel I live in the southern highlands New South Wales and it's very it's kind of English garden it was decades and decades ago it was kind of built as one of these English style getaways from Sydney and so you have heaps and heaps of kind of deciduous trees and stuff and you really do get that the changing of the seasons and all deciduous trees getting their leaves back in the flowers and all that kind of stuff Yeah, it is that kind of year.

2:11Got a couple of plum trees too, which are fascinating because they flower and then the leaves come out, which is kind of cool. So you see the massive white flowers and then it goes from there. We've got a port wine tree. Oh, okay. A really big old one. And the smell, it's a great smell. And you can smell it from miles. That's cool. Yeah, that's really cool too. So I'm enjoying that at this time. Old man talking about trees. Welcome to the podcast. We said beer barbecue and what was the other thing? Built on last week. Built on, yeah. Now this week it's trees. deserting us in droves. So yes, one last reflection on that.

2:47I suffer from hay fever and so I love spring, but I'm also like, I have this long winter where it's like, oh, this is nice. It's like, oh no, here it comes. And then I'm stuck for hay fever for three months. So I'm also, I'm battling the appreciation of the tree and the disappointment of hay fever coming back in hay fever season. Do the antihistamines not do it for you? Mostly. Yeah. They're a miracle drug, those things. Yeah, they're just fantastic. Go science. Tylenol. Let's not cover that today. Let's not go there. I made the mistake of tweeting about that a couple of days ago and I'm still dealing with the fallout and I'm just an idiot because I can't help myself.

3:24What did you expect? Yeah, totally right. I knew exactly what to expect. Definition of insanity is somewhere in there. I've got to say, it's like, Philips, what are you doing? Every cooker and every anti-vaxxer and every... Just, anyway. let's go to business news instead mate bad business news at least to kick us off I mentioned we didn't have to fire 200 tellers because we don't have any Westpac though he has, does and is going to lay off 200 tellers around the country promising not to close any branches yet this feels to me like one of those situations where you've got this pressure cooker and the pressure is building and building and building inside it they're not closing branches because the government would go nuts since I was largely a – it's not commercial.

4:07It's a purely political decision. Totally. Do I really want to have to deal with the shock jocks and the pollies? No. All right, leave the branches open for a bit longer. But this is – the pressure is building and building. You get rid of – why are they getting rid of tellers? Because we're not using cash. You and I have talked about cash before. You're a little more pro-cash than I am. And that reasonably – I don't have a strong view on it. But the problem is we're just not using it. And at some point it's like, what do we need a bank branch for? I mean, some people want to go to the branch to talk to a real person.

4:33I get that. Those people are called old. Correct. Last week you insulted our younger viewers. Now, listeners, that's good, mate. That's good. When was the last time you stepped into a branch? For my mother-in-law about three years ago. And that's burnt. So the point about that, tell us, this is why it's burning my brain. Because you walk in and I think they even call them concierges, which is also just humorous. But maybe I'm just making that up. Either way, it is like that. You walk in, hi, what can I do for you? I'd like this. Okay, come over to this ATM. or let's log onto this computer over here.

5:05And it's entirely just this kind of, it's not exactly bait and switch. It sounds more nefarious than it is, but it literally is kind of like, hi, thanks for coming in person. Let me show you what you could have done if I wasn't here. Which is, that's what Westpac have said out loud. This is what they're trying to do. They're trying to get people to use digital products. And so the bank staff in the branches, I mean, mate, you and I are old-ish. I went to the Wales Bank when it was before Westpac. My mum and I used to bank there. And I vividly, vividly remember, you walk into this building and it was this long shooting gallery style thing you walk down down this you walk in the doors and it was down the side of the the office and on the left was this massive bank there must have been 10 windows with a bulletproof glass and six or seven of them at a time were being manned and the drawers were full of cash because they you know you walk in it's like can i have you take your passbook and they give you the cash you say thank you very much and walk out or you go and deposit some money hi i've got 20 dollars i got for my birthday can i put it my kid savings account, please.

6:01I mean, that was a thing. And these days, it's just kids. And yes, I know it's good old days and bad old days. The change, though, has been phenomenal, mate. And as I said, these days, the branch is just a comfy waiting room with some computers that they can try and make you use, right? And that's what's like getting rid of people. They don't need to transact the cash. People don't want the cash. At best, you're like, well, I just want to ask you about an account. Or I just need to give you this form. Or I've got to show you some way to do it. That's the last time I went in was for that. I open up in a business account.

6:29Yeah, yeah. Oh, was it painful? But yes, that was the only reason. You know what's funny though? Even since then, I've opened accounts entirely online. And I actually don't tell a lie. I needed to go to Commonwealth. It was a Commonwealth Bank account, as it turns out. I had to go to prove my ID. I had to update my ID. The ID I had was expired or whatever old. And they weren't prepared to do that online, but rather in person. These days, though, you put your details in. You put in your passport number and your driver's license number. and you can pretty much... For a personal account, you can.

6:58Well, so my boy, he was with kind of like one of the non-big four banks because they had a really good junior account at the time, whatever. And he's having trouble integrating it with Apple Pay. Long story anyway. So he just said, I want a Commonwealth Bank account. And he did it on the couch with me on his phone in a matter of 10 minutes. It's like, God, that was easy. And then I was like, yeah, but let's think about what just happened here. From the bank's perspective, it's like, you want to give me an interest-free loan? Yes, here you go. Like, of course they're going to make that easy. And I'm being literal here.

7:36Like, from their perspective, it's like, you're going to give me money. I can now help manage all of my liquidities and redemption requirements and the rest of it. And it's like, I mean, otherwise I'm going to the wholesale market. Otherwise I'm borrowing from the interbank market. But I don't think it's a secret. It's just probably not something that's just thought about that often. But it's like, no, this is a source of liquidity for the bank. Deposit money is the best kind of money for them. Because, I mean, what do you get on your savings account? Like, let's call it what it is, zero, you know.

8:11High interest, K, if you've got transaction accounts, but I don't know. Yeah, exactly. Yeah, yeah. And so when it comes to opening up them, yeah, it's easy. Like, of course, it's easy. When you think about, I'm sure at some point, you know, some business analyst inside the bank went, why are we making this hard for people? Why don't you roll out the red carpet and give them a free smoothie on the way through? I don't even reckon it's that nefarious, mate. Oh, not nefarious. Just a reflection of the incentives. I think it's just cost in general. We want people to do those things anyway, as you said.

8:48How can we do it the cheapest way possible? As much as, yes, we want them to give us their money, but it's also, if they're going to do it, we want to give us their money and we can do it cheaply. Why would we not? Not even cheaply. I would say for all intents and purposes, free. Yes, correct. Because you've got your bank's computer systems. There's a database. It's like, can I create a new entry in that data? Boom, you've got an account. One new line of code, we're done. Exactly. That's it. That's literally all it is. Totally. And compared to go to a branch, talk to a person, back to Westpac.

9:16Pay the rent. Yeah, right. They gave it 200 tellers. I actually don't blame the bank. I'm with the bank on this one. And they must be so incredibly frustrated because I, if you, imagine running a business where you know that you know, that you know, that is a cost center net net. If you took out that cost and you took out the people, even the people who come into the branch currently went, I'll go somewhere else. Like, good, please do. Yeah. Because it's costing me more to serve you than the value I'm getting from you, notwithstanding your point about the cash they're getting, the cost of that service of the teller and the process and the time.

9:49and the rent and the electricity and the insurance and the everything else's, it's costing me a fortune to do that. At best, it's a marketing angle because you get to see a branch with a logo and maybe someone walks in and is just going to open an account. But they would, in a heartbeat, close, I'm going to say half their branch, really honestly, the idea that they are making more money from branches than it's costing them in at least half cases, surely. There's going to be someone in the bank going, do you know how much money we could save if we're allowed to close those branches. Would we lose some business?

10:21Yes, absolutely. Would we do it in a heartbeat? Yeah, absolutely. You're going to lose the business that nature is going to make sure you lose anyway in the next little while. And it's expensive business. You don't want. It's like literally that's what, you know, I don't want those customers. It sounds bizarre that some people will say, well, of course you want every customer you get. No, you don't. Not if it costs you more to get them than you make from them. Yeah. That makes no sense. Yeah, absolutely. So the one caveat I have with all of it is that, and I know I always make this point, but there is something special and privileged about being a bank.

10:51And so there is in the modern world, they are effectively where the money comes from, right? Where the money sits, how I move the money. So where I store, move and create the money all exists within these institutions. And so you might reasonably argue in, in given that context that actually there is a social expectation that you provide this service. And others would quickly add to that, you're already making enough. It would be a different story of it's like, wow, this is the difference between us being viable or not. But it's like, no, you're completely viable. And there is an expectation that you do cater to this, even if it is a small percentage of society, because you are such a unique and special kind of institution.

11:38That's not the same as someone who makes T-shirts or sells coffee or mows lawns or anything like that. So there's probably something to be said for that. But other than that, from a pure viability economic sort of standpoint, it's like, yeah, it makes no sense. Given if I was the CEO of one of these banks, I would probably take the hit like the Band-Aid. And I'm just being myopic in my fiduciary duty as the chief executive of this organization where my duty, you know, is to the shareholders. um you know again as a citizen i'll have slightly different views but as as as if in this hypothetical position i would be tempted to go you know what we're going to do it because if there's one thing i've observed over the years when it comes to non pr friendly kind of activities it's like people have very short memories it'd be you're right it'd be all over the news the shock jocks everyone would jump up and down for a week and then it'd be distant memory and like right you know and then you'd watch everyone else of your competitors follow it so the spotlight would go off you in a year's time it'd all be distantly forgotten you could probably make some some special carve outs and some you know efforts to to help cater to those people who really need it frankly if you just had a half decent call center you could do it i mean that's correct the bank call center like any major organization the call centers are just uh it is a blight on our society how terrible they are but it's just like why don't you take the 200 tellers that you're getting rid of, put 50 of them in a call center so Granny can call up and just speak to someone and get what she needs.

13:16That's probably a way to sort of help mitigate all of that. I don't know. I think that's right. That being said, mate, I even think that's short term because I suspect in a very, very, very short amount of time, some combination of AI itself and AI executions through chat bots and other things solve most of that problem for you. I mean, to your point, you can create an account now from scratch with a couple of bits of ID and a web browser. Yeah. All of, I don't remember the last time I took cash out of the ATM, frankly. Actually, I do. It was before I went to holidays because I wanted to take cash just because I needed it.

13:45And I didn't need a dollar. I drove from here to Darwin, to Arnhem Land, to Kakadu, to Litchfield and back and did not open my wallet other than to grab a, in fact, I think I just used the phone over the gate. I literally used a physical card. The wallet probably stayed in the pocket the entire time. If you can do that, I mean, you know, I'm not saying, again, we have different views on the use and persistence of cash, But at some point, it's almost an artifact rather than a piece of useful transmission value. Because it's a store of value, but the note, physical note. It's buggery. Right. And if you don't want to use it, I don't want to accept it.

14:18You don't want to use it. I've got to take it to the bank as the short. Now there's a risk that I – because it's a bearer instrument, right? There's a risk I could be robbed. I've got to go and take it. Fraud from staff. Oh, it's such a nightmare. I mean, just to flesh it out for those who haven't heard me, my brief perspective on it is the great thing about cash is the anonymity that comes with it. And it is a little scary, not in how it is at the moment, but in how it could be and how there are some things that are a little less than ideal where it's sort of like, you know what I'm spending, where I'm spending it, who I'm spending it with.

15:00and where that little bit of overreach comes in, you actually telling me where I can and can't spend my money, which has happened to me a number of times, which is that's the point where you go, wow, this is so much better. It's so much more convenient. Why would I ever need? Oh, and it's like the easy knee jerk first level, you know, mid-twit interpretations or what are you buying drugs or, you know, like, no, you idiot. I mean, and the same reason that your house isn't made of glass, because you enjoy privacy and we have a society which respects that privacy. It's just a matter of like it's none of the bank's business how I spend my money, frankly.

15:38And it's also the lessons of history and even just the lessons of the now, really, when you look at other places around the world. It's just sort of like I'm a little bit concerned that I have such a large counterparty risk with another institution who can debank me in an instant if they, and it might not be for, yeah, but I'm a slippery slope, right? But you're money laundering or but it's for drugs or but it's like, okay, sure. We have rules and stuff around that. But if it's, what if it's just because I posted some stuff on social media that didn't agree with the administration and you go, well, that would never happen.

16:19It's like, well, not now, but again, in of the 8 billion people on the planet, more than half actually live under that exact scenario. We are so privileged and sheltered here. It would never happen here. Maybe it wouldn't. Maybe it wouldn't. But the price of freedom is eternal vigilance, to sort of use that line. Yeah, yeah, yeah. And I feel as though you need to take a principled stance on these things, not because we're anywhere near that. Don't paint me as a conspiracy theorist. We're really lucky here. It's great. But these things die like a death of a thousand cuts. And so for that reason, I do like the idea of at least having, I like the optionality of cash being there as a protection against that.

17:02But it's going. It's going. We're already going to have CBDCs. The EU's working on one. China's got one. Central bank digital currencies. Yeah, yeah. So it's basically, which is interesting, right? Because it just cuts out the bank altogether. Just like, we just go straight to the central bank. Mate, the first one's been, I'm sure you've seen this, the first Sablecoin's been approved for Australia. Yeah, yeah. AUDM, I think, from the name of the company. Yeah. We'll do something on stable coins one of these days. Actually, to my point, I'll be very brief on this. People may have heard of Tether.

17:36Yes. Tether is the largest stable coin issuer. They issue a coin called USDT. You don't need to know how it works, but it does run on crypto rails. But when you get rid of all the jargon, effectively, it's a bank. So what happens is you actually it happens via exchanges and various mechanisms. But what happens is for every stable coin they have, that is backed by a bond on the other end. So someone will put in 100 million dollars worth of actual money of fiat US dollars. They'll turn around and buy US treasuries with that. And then they'll issue these tokens. And these tokens can go, you know, can be spent and done.

18:15The purpose being is unlike Bitcoin, it is not volatile. It is stable, hence the name stablecoin. And it is a one-for-one peg with the US dollar. And you can take that token, that electronic cryptographic token, and you can exchange it back for dollars at the other end if you so wish. Now, it's not a thing in Australia because we are very privileged and we don't really need it. I'll throw some stats out here. This will blow your mind. This company employs about 150 people, and it makes probably four to five times in net profit as to what Commonwealth Bank makes. $13 billion US. They made a lot.

18:59$13 billion, right? How many customers do they have? Have a guess how many people use these things. Well, you thought you said it's worldwide. I'm going to go, I'll be up by order of recognition, I'm sure. 20 million. 500 million. Now there's 8 billion people on the planet. This is from their website. And you've got to be careful how you measure it because there's maybe someone touched it once on some crypto wallet. So I don't know. But in terms of number of wallets even holding it, I think at this price, it's like it's 100 million plus. So forget about, I mean, I think it's interesting for a variety of reasons, but just wrap your head around this.

19:43This is the only product market fit that's ever come out of crypto, frankly, which is these stable coins. You now have an entity that is profitable than the most valuable bank in the world, which is Commonwealth Bank. I know that's a whole other thing that we can unpack at another point in time. It has like 10 times as many customers, insane levels of profitability. and you need to then ask the reason why. I've never come across it. I don't see it. I can use pay ID and AFPOS and my Visa card and all the rest of it. Yeah, but you're not if you're a woman in Afghanistan. It's not if you're an unbanked peasant in Nigeria.

20:25These are the people who are using it and these people have always used the dollar because their currency sucks. It just gets debased like an egregious like hyperinflation kind of rate. So people in those places, more than half of the planet is in this scenario, use the US dollar because it's just the best looking horse in the glue factory. And now they can do it with the smart. They can just download an app and transact in it. And so that is all extremely interesting. I'll throw one more thing out here. This will blow your mind, blew my mind. Tether holds more US treasuries than Germany. it's something like the eighth largest holder globally of u.s bonds extraordinary so it's competing with sovereign nation states so japan has more china has more you know certain big yeah but in terms of if you were to rank or it's like you're the u.s government hey who holds all our debt a stable coin company is like i'm gonna get this like in the top 10 it's in the top 10 And so more recently with Trump and the, it's a stupid name, but the Genius Act is that they've cleared the way for stablecoin issuance in the US.

21:39So it's a very long run up and I promise it does make sense. And what it is now is that you said that the Australian now has a stablecoin. I think there was one before this. It just never got any traction. There is a priming of the pump problem with all of that. But all the major banks in the US are now going, they're looking at Tether, right? Now, never get between a banker and the opportunity for profit. That is the golden rule of life in finance, right? And they're looking at Tether and they're going, how much money did you make last year? And like, what was your profit margin on that? And here's the other thing.

22:16Where's the risk? There's one thing to be insanely profitable because you're doing some hyper risky leverage. There's no risk for Tether. They're holding US government debt, short term debt, right? It's like, where's the risk? So the banks are going, wait a second, why are we letting Tether have all the fun here? Let's issue our stable coins. We can do that. And at some point, the competition will come in and then they'll start sharing in the interest that gets paid from the bonds, the coupon kind of payment. It's so fascinating. It's so incredibly fascinating. And if I was Visa or MasterCard or some of these other, I would be pretty scared right about now because this has a real shot.

22:54and for no other it displays anything for no other reason than it's cheaper faster and safer like just get rid of all the buzzwords and all the you know nonsense that's that's the bottom line final thing I'll say and I'll shut up what does Tether do with all of its profits have a guess you'll know you'll guess it buys Bitcoin I didn't know other than I knew because you asked the question I knew what the answer must be they're one of the largest holders that are out there and Paolo is the CEO he's a massive Bitcoin he's just sort of like and he's like well this he runs this thing right he started it he's like we're just a transitionary entity like this is where it's going because for a bunch of other reasons but i shouldn't have started down this route i i did get we get a long way from westpac losing 200 jobs but it's not an unreasonable not an unreasonable imagine in a world the reason i got there and not to talk about that stuff but imagine a world where we now have the currency in digital format as it is now except that it's it's completely obfuscated from the banks themselves in the sense, I can just download an app on my computer or my phone and I hold it and I can give it to you.

23:59So I have all the advantages of the digital rails and all of the advantages of cash. I know there'll be some people out there going, well, that's actually not technically true. There is counterpart. And this is what Bitcoin solves for the niggles that people are rightly will point out. But just from the average perspective of the average Australian who purely facing it from a utilitarian perspective it's kind of like like my boy opening up an account online you know it's just sort of like i actually just going to go to the app store download it and do it and i can spend it anywhere cost me nothing to hold and now i'm probably going to get some of the it's going to be 100 fully reserved backed by government treasuries and i get to share in the coupon payments of that it's like what's not to like i tell you what's not to like if you're a bank it's like whoa that's our that's our game you know um so which is why which is why they'll end up doing it in the same way that Maya now gives you the nice segue opportunity here in why Maya now has an online store.

24:57They didn't want to do that I can guarantee you they didn't want to do that but they did it because they had to. Ironically it's now the crown jewel in their business. Right My prediction is within 10 years this will be a major profit line for the banks Yep I wouldn't go that far because I don't have the same degree of confidence or conviction or frankly I've looked at it enough But I think what it is a reminder of is the horse and buggy business being forced to keep horse and buggy stables open while people are driving cars. And I get that people want to use the branches and I get that people wanted to keep using horses and buggies at some point.

25:34What I think is fascinating, speaking of tangents, we'll get to Maya, but also we're going to get to Mount Isa in a second. And I don't want to do that just yet, but I do want to use this as half a segue as a principle slash idea, which is your point on cash is really valid in terms of anonymity and all that stuff. Privacy. Right? So there is a real question that governments are increasingly, I think, having to face about genuine national interest slash community service obligation. And we know that phrase from Telstra way back, which was, okay, we'll privatise Telstra, but we will saddle the company with these obligations because we believe access to telecommunication services is, if not a human right, something that should be protected as akin to a human right.

26:16Telstra must do these things for these communities because they are subscale. And if they're left to their own devices, they would simply stop serving them because why would you? And that's exactly what we're doing with bank branches. Now, at the moment, there's no community service obligation for banks, but there is a very clear political pressure, which is, do I really need a Westpac branch and a Commonwealth Bank branch and a NAB branch and a whatever out of Timbuktu? No. Would the market shut down? Yes. So the question now, and some of our listeners will have really strong views because I've done this on radio before, and admittedly, the skews talkback, the skews older, and skews whatever.

26:49But the question of what is the obligation for someone? And you've mentioned before, banks are very special businesses for all the reasons. And what is the obligation for a bank, a legislated, regulated bank? By the way, we may well still give them a community sort of obligation that kills them because other things you mentioned might happen anyway. So the real question, but the real question is what do we, as a country, as a society, as a group of interested people, as politicians, as regulators, as rule makers, What do we need and want the banks to do to do all those things, to provide in-person services, to provide cash?

27:25Should they be mandated to provide cash? I don't know. Should they be mandated to keep the branches open? Well, if I wanted a branch in my city and I was 85, I'd say absolutely. If I was 25, I'd be like, dude, what's a branch? And so it is just government. Frankly, it's just bully pulpit stuff for now. It may or may not become a regulated or legislative requirement. I am really not sure. My suggested alternative, I may have mentioned in the podcast before, I'm sure I have, I would mandate the banks to provide, if you're a licensed bank in Australia, you must provide your infrastructure, access to products and all that sort of stuff to Australia Post.

Read the full transcript

28:00And if we want to have, if we, community service obligation wise, if the view is you should be able to access an in-person representative of a bank, of a big 20 bank, whatever the biggest banks are. I don't think the Tasmanian Regional Bank needs to have a presence in Perth or Broome, right? So there's a rule somewhere there, but Australia Post is easy. There's Australia Post branch everywhere because we have parcels and letters delivered. Simply saying I can walk in there and do my Commonwealth Bank business and my Bendigo Bank business and my Bank of Queensland business is an absolute no-brainer to me.

28:33But keeping branches open, there's no justification for it other than pure politics and pure noise and shock jockery because they don't want to do it. You don't want to do it. You're probably not using cash anyway. Yes, you want to talk to someone. You made the point, Ram. Maybe the other thing is we make them have call centres that are appropriately staffed or wherever else as well. But making keep branches open is just – we've talked about progress before and productivity. It's the equivalent of making people farm by hand just because we like the idea. Yes. It makes no sense in 2025. And to your point, even less sense in 2035.

29:04Oh, it's just – yeah. They are slowly being disrupted and you can fight it. And we know what it's like when you try and fight new technologies. Say slowly then suddenly for me, go on. Gradually then suddenly. Thank you. I mean, that's just the lesson from history, right? Yes, exactly. It just is every single time. And so I do get the end of an era. It's sort of sad. The world is changing. Yeah. And people don't want it to change and they like what we used to do and I get it, right? Sure. But, I mean, I kind of like having penicillin and telecommunications. And cars. And cars. And, you know. And cheap food.

29:50You've got to move forward. We don't have to move forward, but it is reckless to ignore something that is better, faster, stronger just for the sake of some, you know. Nothing reckless, but outright damaging, at least relative to a counterfactual. We are choosing to be less healthy, less wealthy, have less choice, less leisure time, because we want to pretend that the 1940s can exist forever. Well, it's actually even existential, ultimately, because if you don't, your other countries will. Yes, 100%. AI is exactly that. So imagine us running on a 1920s-style financial system while the rest of the world is doing its thing.

30:29That's right. No business comes here. We lose jobs. we slowly just get hollowed out and we just become like some weird, like North Korea-esque kind of province, right? That's like, well, do you, is that, it's like, oh, it's, it's a shame that an 84 year old can't go to the bank and push 500, five cent pieces across the counter and count them out individually to the eternal frustration of everyone behind them. However, you know, it's also not good to be a defunct failing state either. So, you know. And there's no easy – it's not a binary choice. There's no easy – it's not obviously one or the other.

31:04Well, it is – probably obviously is neither. But by having some ability to access – because, as you say, banking is a fundamental part of what we do. Having reasonable, available, accessible access to that for everybody makes some degree of sense. There is some – again, human rights are probably too strong. We overused the phrase, I think. But there is some – I think we probably all agree, or maybe you don't, but I think we probably all agree that having the 85-year-old have an option so they don't feel completely excluded from the financial system is important. That doesn't mean you can't close a branch anywhere because we just want the branch to be open.

31:34It doesn't work that way. Well said. Well said. Motley Fool Money. For more, subscribe to the free newsletter at fool.com.au forward slash listener.

31:46If you're not cranky yet, Mount Isa. Turns out, we found out during the week, that surprising absolutely nobody who has even slightly paid interest to politics, there is now, you know the worst part about this? It's bipartisan, which means neither party is going to criticise the other because they're all in on the grift, right? Yeah. So the Labor, Federal Labor Government and the Queensland LNP Government, and yes, insert a pox on both their houses right now, have agreed together to make an offer to keep the Mount Isa copper smelter open, owned by multinational mining company, Glencore. Apparently, Glencore has asked for$600 million over three years.

32:26No guarantee that's the last money they're going to ask for, by the way. So let's not just say, well,$600 million, if it keeps over 25 years, it'd be great. Still probably wouldn't, but it's almost certainly not going to be the last time they put their hand down. They want to keep the copper smelter open. In fact, they don't want it. Glencore doesn't care. Glencore wants to get paid by a patsy, i.e. the state and federal governments, to just run an operation, run a suboptimal, sub-stime, money-losing business. Glencore will do it because they can. Do you mean I can run a bad business and you'll pay me to do that?

32:56Oh, Glencore is, I've only got praise for Glencore. Like, they're not the bad guys here. I mean, they're the easy targets. But just to be clear, screw them as well, right? Yeah, right. They're no angels. But when you look at the scenario here, when you say who is wronging me as an Australian citizen, like my own government and the alternative government, they are screwing me. Glencore is just doing, they're just being rational. Like if you were them, wouldn't, and you can, you're in the boardroom and going, they're actually like, we've got this thing. It's completely uneconomic. It's not worthwhile.

33:33We've got to shut it down. And someone goes, I wonder if we could get their government to like fund the operation for us. Yes. And they go, no one's, no way. They're not that dumb. Oh, no. I beg to differ. Turns out. I mean, let's just. You guys don't really want to give us$600 million, do you? Really, you do? I mean, you want to actively, you want me to put some time aside so you can give me some money. Okay, okay. That's the point on the conference call where they all like push their face into a pillow and go, woohoo! All the cameras go off the Zoom call where they dance around the room high-fiving each other.

34:13Okay, let's regain our composure. And like all the, I am so sick of doing this on the podcast Because if it's not a regional airline or some, like, failing, you know, mine somewhere, like, every other week we're talking about the government bailing out a failing business. Now, the political angle here is, but the workers, there's 600 workers. There's 600 workers. Do the mass. It's really easy to do. 600 million. Yeah, that's right. To save 600 workers. Can we just give them all a million? For three years. Three years. $333 ,000 a year per worker to keep the smelter open. Unbelievable. Like I would actually say, well, this is why we have a fair and well-funded welfare system for exactly this kind of thing.

35:05So whether they work for Glencore or whether they work for Woolies or whether they work for the local plumber, who gives the stuff? If you're down and out in your luck, I'm not saying throw you on the trash heap. But why did these particular workers get such special consideration? And let's be real. It's not even about the bloody workers. because it's about bloody crank or who's got, who can afford it, right? They don't need this. And if they don't want to do it, they can close it down. And if we did even want to give them some special extra welfare on top, let's, I reckon if you went down to the plant and said, Hey, who would like$200 ,000 to walk away?

35:37In cash right now. In cash right now. And like, there'd be like three diehards left. And it's like, well, you're taking it. Right. And, and so we would save a fortune. You can feel good about the workers and you can stick the big middle finger to Glencore. And we can stop wasting resources because that's what it means to be uneconomic, right? You just can't compete. People don't want to pay what you need to sell it for to be viable. In other words, no one wants this at this price. You can't deliver it. Shut it down. We're wasting resources. The opportunity cost is legion. This is the thing we always have to ask ourselves.

36:14What else could we spend$600 million on? Correct. I reckon there's probably some some healthcare workers out there right now going, we could take some of that. You know, I reckon there's some teachers out there right now or, you know, fireys or, you know, again, I always make the point, the people out there, all the people who kept on working through COVID, that if you want to know who actually does stuff that matters, it's the garbos, the nurses, these people that we just can't live without. It's like, well, what about that, you know? Can we just pay some debt off, please? we could also do that well this is worse mate because we're not only not using it to pay off the debt I know this is really obvious but someone's got to say it where does that$600 million come from it comes from them taxing us but they already don't tax enough to cover their expenditures so they're going to borrow the money so the kids are going to pay for it and if you don't pay for it directly you'll be paid for it when the central bank comes in and buys it all up and dilutes the hell out of the rest of us It's just like the piper has to be paid.

37:19Not only are we spending, to your point,$600 million, we're going to then spend$30-odd million a year thereafter forever because we increased the national debt by that amount. And when you say, well, we'll pay some of it down, the money you're paying down, if you're paying that off, could have been paying other debt off in the first place. So every time you add to the debt, unless the total debt decreases, you are adding effectively an endless perpetual, let me spit that one out, interest payment. So$30 million a year effectively from here to eternity. Yep. to save for three years worth of savings for Mount Isle, which may or may not be enough, and may or may not close down in three years.

37:53Or they come back to the table and say, you know how we needed$600 million three years ago? Well, now we need another$500 million. Or we'll shut it down. I mean, we did it for Holden and Ford for 40 years. Some numbers from Bernard Keene during the week. Really great article on Crikey. He's blocked me on Twitter. Bernard, I don't know why he's blocking me on Twitter. I'm not that offensive. You got blocked. Right? By Bernard Keene. Anyway, great. So I posted some screenshots for Twitter. if you want to check it out. Just a... I mean, I don't always agree with Bernard Keane. I may have criticised him at some point.

38:21Maybe that's why he blocked him, which is like something I said, maybe, because he's got his views and that's fine. Paves of skin, I guess. I don't know. I don't want to bag him. You can bag him. He's already blocked me. He can block you now too. That's at sage underscore simian burn if you're listening. The... It's just a scathing, scathing, and just beautifully written. He's a very good writer and he just absolutely nails both parties, right? The... And it's about the future made in Australia stuff and it's about, you know, Hastie wants to bloody fund more subsidies for Australia and, again, it pox on both their houses.

38:50And he just absolutely nails it. Something like$23 ,000 a year per worker we were spending per year to keep Holden and Ford alive. And at the same time, up until relatively recently, a long time ago now, but, you know, late 70s, we had 60 % import tariffs. So not only would we be subsidising Holden and Ford with money, we're only applying tariffs on the imports so we can protect the industry that, by the way, is now gone. And you know what? There are probably some people, maybe not listening, maybe, who didn't work after that. I feel really bad for those people. But the money we've saved since, Joe Hockey and Tony Abbott, blah, blah, blah, I hate them, actually said, this is stupid, let's kill this thing off.

39:25The money we've saved since in the what? How many years has that been? 10 years, 12 years? I can only imagine how much we've saved. But we could have paid those workers double, triple, quadruple, their dole payment and still come out miles and miles ahead. Oh, 100%. And, you know, it just makes no sense. Here's the other thing too. I always feel for the – we talked a little while ago, you know, you walk down some main streets and there's just so many small businesses closing. Now, in aggregate, small business employs much more than the big end of town, much more. You want to talk about 600 workers.

39:59You add up all of the, you know, small shops that have closed. It's far bigger than that. And you can imagine the small business are only going, well, can I have – can you bail me out? Like, can I have a commitment for, you know, proportionally the same amount of money and then a commitment to go and go unfunded? Like, no one would do it. It's purely because of the optics of it. It's just you're invisible, so no one sees it, no one complains, and your tragedy is yours alone, and it's hidden from the rest of us. But I just, I'm really dumbfounded as to how easy it is for these companies to pull one over on the government.

40:39like oh but it's votes though this is the thing but who's voting for who is that I mean you use the car example industry as an example it's like the first order thinking is I feel for these people losing their yes let's do something yes but it's only because you haven't thought it through what you're okay but it does mean more tax or more debt and higher priced cars than you would otherwise and lower quality cars sorry you just you just said that voters hadn't thought something through well okay i guess but that i'm not i'm not meaning to be cynical but my honestly the number of people who reply we've had some people reply to us on twitter who don't on email who don't agree with us on the podcast i have i have legion multiples of that on twitter every time i say down i's a stupid the number of responses i get around national security or jobs or the economy or manufacturing oh we only do holes and baristas and all the other stuff that people throw at us and by the way imagine then weaponising Bob Catter out of Mount Isa if you're the Queensland government where 60 % of people live outside the cities and want to believe that somehow we can keep the past alive and the nostalgia vote and the Albanese let those jobs die, he let Mount Isa close, he's destroying the Australian economy you think about all that and someone in the political strategy room in both the state LNP government and the federal labour government go oh we could just give them 600 million bucks so easy to spend other people's money right so easy to spend other people's money i don't like being cynical i'm generally not the cynic but i look at this and i could be i may be over cynical mate you might be entirely right but honestly people aren't thinking the way you're thinking that that is fundamental yes we should save those jobs we're wasting money on paying dull budgets their welfare but this welfare is good because it saves some jobs and they're hard-working jobs and they're mining jobs and they're the the the i'm a million percent sure the political thinking is simply there are enough people out there who will hate us if we don't do this that we're just going to do it with other people's money because it doesn't cost us a cent and we get to keep the votes the risk is being a little bit more fiscally responsible and risking some votes which option do you choose a or b if you're in government you're like oh just spend the money guys who cares well at least we'll be in government still let's not risk losing votes and maybe maybe you lose no votes but here's the thing let's say you don't do it and you lose no votes you know worse off because it's still other people's money so you spend 600 million dollars worth of taxpayers money and secure those votes or do you spend nothing and risk those votes?

43:00And maybe it's no votes, maybe it's a million votes, maybe it's a change of government. It's probably certainly not. But you can't look at it and go, well, screw it to send it to spend the money. I am firmly of that belief. I hear that. I guess that the surprising thing is, is that the other party doesn't just make the point. Like, it's not a hard point. But this is what I'm saying. This is what the worst part of Man Isar specifically. In Victoria, you know, so the other thing was, I'm sorry, was effectively Labor Premier, Labor Prime Minister. It's like, okay, just call it partisan. Here you've got a Labor federal government and an LLP state government.

43:32So who's going to complain? The federal Libs aren't going to complain. State Labor's not going to complain. So this is even easier than ever. We say, you know, sometimes pollies want party people in their own party on both sides of this. If you're negotiating with the feds to get some more funding, it helps if he's on your team. In this case, when you're both throwing money in, where is the opposition? There is none because the federal opposition is the state government and the state opposition is the federal government. So no one, you won't hear a peep out of politicians on either side of politics.

43:58Bob Catter just wants more money because he wants more money and he's entitled to fight his game as a local MP. So who's standing up saying, guys, this is stupid? Shane Oliver, Chris Richardson, sorry, who's excellent, by the way. If you're not following Chris Richardson on Twitter and LinkedIn, do so. Fabi's brilliant. He's doing it. We're doing it. Who else is doing it? Future Made in Australia sounds good. We want to make things here because we don't want just baristas and hairdressers. So we should make some stuff. I know good olders, we used to make things here. That was a better time. Back to our point about Westpac, and that's exactly what it is.

44:27It's that thinking that's really, really prevalent amongst too many people for the police to bother risking it. It drives you mad. That's why we've got to separate money and state, honestly. When you give, and it's not an anti-government thing, but it just is. It solves so many. All it does is enforce reality onto the situation. So we as a populist, so a government gets to go, we're going to save these 600 workers jobs. And we go, okay, cool. and they go, well, we're going to have to increase your taxes to do that. And then we as a society might go, and then all the people who are for it might go, yeah, I'm happy for that.

45:01Okay, cool. But we're just recognizing the reality of the situation. When we pretend that it's costless, and that's the mistake, and that's the thing that people easily miss, they think it's like it's a victimless crime. And it's just that the crime is spread over all of us in a very slow, pernicious, indirect kind of way that it's like someone stealing the petrol out of your tank at night. But rather than like siphoning off everything, they just take a couple litres every night and you just don't. Gosh, I'm filling up the car a lot more than I did. It's hard to blame. Maybe I'll just blame someone from overseas or something.

45:40You know, it's just, it's very difficult to kind of do. And look, it's never going to happen. I'll shut up about it. But it just, when you really stop to think about it, But it's like, it would be a really good thing if all we did was just say, we just take away the money printer from you. It just enforces discipline. So we don't have to rely on the trust me bro angle of it. It's like, oh, don't worry, I'll do the right thing. Really? But it's like, well, you have to do the right thing. Zero evidence. Yeah, that's right. In the same way that you have to do the right thing or I have to do the right thing.

46:09And every single list that has to do the right thing because none of us have a money printer. right so so when when tough decisions are made and opportunity cost rears its ugly head it's like oh i have to make a choice here it's like yes you do yes you do i hear you i hear you um i think we can agree that uh paying corporates corporate welfare just to save some jobs for political purposes is absolutely mad by the way i want to i'll do this again and people will email again that's okay by the way we're always up for different views i again the national security angle comes up well we have to be able to smelt copper national security um so firstly that's rubbish complete total rubbish um for two reasons one is we actually already do smelt copper in the bhp olympic damn i think it is out of australia so we have the national capacity secondly and this is my view of this for yla it's fine to say we should have copper because that's important national security and that's okay but then you have to we have to then bring in the old analogy of the chain is only as strong as its weakest link.

47:07So, okay, we've got the copper smelting chain, the link, that's intact. Great. Do we make our own uniforms for our army? No. Okay, we should do that. All right, what about tank? We don't make it. Okay, let's make some tanks. All right, cool. What about planes? Don't make any of those. Should do that. Okay, cool. What about computer chips? Don't make any of those. Oh, we should do that. Okay, cool. What about silicon? No, we don't make any of those. Okay, we should do that. Okay, cool. What about wire? We don't have that. That's not good. What about some of those elements we actually don't have on shore.

47:33We're going to invade another country and annex them so we have that access to those elements. And I'm being flippant, but only a little bit, because as soon as you say national security, and again, I have every sympathy for that view. You can have a view. I don't necessarily agree because I think it's too costly, but you can have a view that we should be self-sufficient on national security guards. That's fine. But as soon as you're not self-sufficient on one of the things, the other things don't matter. We have our own copper. Great. Can you do anything with it? No, because you're out to build tanks.

47:59What's the point of having copper then? Well, at least we've got it. For what purpose? Because we've got it. What are you doing with it? Nothing. So where's the national security benefit? It genuinely doesn't exist. And I don't mean to be flippant about it. National security may well be an issue. If China comes over to the horizon, we are screwed. But if we're serious about that, we would need to have 100 ,000 tanks right around the coastline, right? We would need to have sea defences and air defences right around the coastline, or at least the north and east and probably northwest. because frankly, if it's all there, they'll come in via Adelaide if they really want to come in.

48:34Like it's, just the idea that, and I - And it tanks, by the way, a tank in the modern age is just so - It drives us. Yeah, yeah. Right. But it's kind of, it's just that point of like, unless you're going to do all of the things, doing some of the things is not, it just makes no sense. Logically, it falls down. And again, I want people, if it makes you uncomfortable, that's okay. Because I want you to really, really think it through. If this is the only link in the chain that's broken, There's every reason to do it. If you think we should build all of the links, that's okay too. But then that's not about Mount Isa Coppa.

49:04You should be saying outright, we need to do this list of 145 different things that unless we do them all, we don't have joined up national security. And that's okay too. By the way, speaking of the dark ages, we'd go back to 1850s living standards. So just be careful what you wish for. You want to have your own phones and computers and televisions and cameras and silicon chips and sheet metal and trains and planes and drones. I don't honestly know how anybody can reasonably say that national security is an issue with copper unless you can do all the other things as well. By the way, the other thing about Mount Isa, you know why it's struggling?

49:40The mine's empty. There's no copper left. It happens with mines. Can we do the Eric Banner? Copper. No copper. Copper, no. There's no copper here. So you know what they're going to do? They're going to truck or train copper concentrate in from elsewhere to the middle of, I'll say it was a second nowhere. I've been through Mount Isa. Great town. But then I truck or train stuff in from everywhere else to Mount Isa so they can smelt it and then truck it back out again. We are not a clever country. How can anyone call us a clever country with a straight face? That is great. It would still be dumb if it was 10 ,000 workers.

50:15It's 600 workers. It's 600. We're talking about Cobb Bank. I think they've got 40 ,000 workers, right? Just put things in context here. It's madness. By the way, ANZ laying off 4 ,500. Right. Like seven times the number. Yeah. The lesson is, if anyone's young, make sure that you're going into a career in aviation or smelting because your job is guaranteed. Go and work for the Whale of Steelworks. You'll be sweet for life. Just impossible to lose your job, no matter how little sense it makes. Let's go back to Maya. speaking of businesses that don't make sense yeah right so well and we mentioned the online stuff and I want to come back to that because I Maya is a dead man walking it is it is a burning platform in its I'm not saying the business will go broke so let me be really clear there are ways you can fix or moderate salvage something from this but it's current department store business is a dead man walking here's the numbers from during the week 0.5 % of the like for like sales growth If you are a low margin retailer, which is almost a tautology because all retailers are low margin almost always, and you have modest to flat sales growth, and you have your costs, we've talked about inflation, costs going up at, call it average inflation of 3 % was out this week.

51:36Your operating leverage, which is normally when you're growing and you keep your costs steady, your profit grows faster than your costs, which is wonderful. If you're not growing, operating leverage goes in reverse. Your costs grow faster than your sales and your profit absolutely tanks. It's not theoretical. Myer's 0.5 % sales growth led to a 30 % reduction in underlying profit growth. Made a loss overall because it wrote down some assets. That's neither here nor there for this purpose. That simple reality is what has cost Myer shares 25 % during the week. And you can cut costs. We're talking about cost-cutting banks and miners are cutting costs.

52:14Where's Myer going to cut costs? You can hold a rave in a mire and not see a staff member, right? The chance of the – what are they going to cut? Short of self-checkout and nobody else in the store, you've got to unpack your own boxes from the pallets out the back and self-checkout on the way through. Where are the cost cuts coming from? They're not, right? They've done it and they've done it, probably to the point of costing themselves too much money. The fundamental problem is not the staffing levels or the cost levels. It's the fact department stores have no future. I say no future if I do have a Maya tomorrow first thing I do is negotiate exits from every lease other than Brisbane Melbourne and Sydney CBD stores why because you've not enough foot traffic going through these stores anymore if you've got a regional Maya regional DJs it's the middle of nowhere no one's shopping there having them open just for the sake of saying we've got that store is just madness by the way 30 % reduction in profit half a percent increase in sales their online store is growing faster than that so the non-online store, the physical retail stores start going backwards and costs are going up.

53:18I don't know how you can genuinely run Maya or be on the board of Maya, with respect to everyone who's doing that now, and believe that somehow you can revitalize this business. I don't know where you think the customers are coming from. Head in the sand. It's all it is. I'm not dancing on the grave here. I'm not celebrating this. No. None of this stuff, am I? But we've got to look at the bigger picture here, right? This is just how we allocate resources the most efficient way possible for our shared prosperity. And when you doggedly stick at something that is clearly uneconomic and not working, no one – I mean, they're very tiny self-interested groups that do benefit, but to everyone else's detriment here.

54:04and I've said to you before and on air I think the pursuit of growth has probably been ironically one of the more damaging aspects economically and this kind of falls under that it needs a little bit of unpacking it's like what? why would we not want to grow? it's like we do want to grow but you want to grow in a way that is sensible like what's the point of trying to grow if it's massively capital intensive with a hugely uncertain payoff and incredible amounts of risk. It's sort of like, well, yeah, if it comes through, it's good. But if not, it's like an incredible waste. Like, why would we do that?

54:44But egos are huge and hope springs eternal. And you kind of say, why are they in the boardroom not doing this? Because people just aren't good at dealing with reality and the harsh truth of things. And the boardroom discussion needs to be, guys, it was a good multi-decade run we had a good run we had a great run but the world has changed it's maybe it's not fair maybe it's not right but it's not something we have to guess at we can see no one well not no one much every year that goes by fewer and fewer people are coming through the that's just the reality of like we can deny that or we can embrace that and and if we embrace that To your point, well, let's manage this.

55:29Let's transition to a smaller business. No board is going to do that because it's almost like an instantly dismissible offense. But as a shareholder, I would be like, well, look, we're on a path to oblivion here. If we continue to put our head in the sand, we're just going to run. Eventually, we're going to run out of cash, right? And we won't be here at all. We're worried about losing jobs. We're going to lose every job, including ours. That's not good. Or we can transition to focus on the things that are economic and that make sense, and we can right-size the business. That means being a much smaller business, but it means being a viable, profitable business.

56:08Well, here's the thing, Matt. I want to run people about American Express. Think about American Express. What do you think? You think charge cards? Well, you think credit cards, right? So credit cards. Let's talk about credit cards. Let's go back to the very beginning. Amex was Cobb & Co. It was a stagecoach company that sent valuables in mail. right that died then they were a traveller's check company remember traveller's checks kids no you don't because they were a very very long time ago I went to America in 1988 I think it was took traveller's checks and I cashed one at a shop to buy some Oakley sunglasses and I was very Oakley blades no less oh I had a pair of them I will find a photo and I will not share it with anybody that was so cool and then they went to the charge card business the green Amex don't live home without it right and the idea of a charge card was you charge it up and you paid it all off in one lump sum at the end of the month.

56:55That was the only option. Then they went to credit cards. So I say that actually kind of in part, you say no board's going to do it. Some boards do. The smart boards absolutely say, guys, we could keep trying to run the stagecoach thing because that's what we used to do. And let's find ways of getting people to use stagecoaches more. That's what we need to do. What we need to do is let's cut some costs. We'll go from two horses to one and we'll overload the coach. And let's find reasons. Well, how can we make people use stagecoaches? Maybe if we make them prettier. Maybe if we offer a particular, and the analogy breaks down here.

57:25Maya's trying different brands. It's trying different promotional strategies. It's whatever, whatever. Guys, the department store had a great run. The shopping center is the new department store. You don't need a shopping center inside a shopping center. You've got Sports Girl and you've got... I'm trying to think of fashion names. Don't look at me. No, don't tell me about it, right? What's a man? Roger David. They probably don't exist either anymore. That's all I know. Do you know how long it's been to a shopping center? a very, very bloody long time. That's a thing. There's something right there.

57:58Well, that's it. So not only is the shopping centre the new department store, the internet's the new shopping centre. And you're still trying to run a department store business, guys. Like, really? What are you trying to do here? And ironically, while it's not a pleasant transition to undertake, if you recognise the reality and you act fast, it actually is a huge opportunity. Arguably right now, the Murdoch empire should be the largest online business in the world. Arguably, Maya should be the biggest online retailer in the country. It's like, oh, crap, there's a thing called the internet. Okay, we're going to be disrupted.

58:34So let's pretend that that's not happening and go, la, la, la, la, la. Wait 10 years before we finally stand up a really crappy website just because we've got no choice while we continue to do this other thing. Pop out more newspapers and try to be able to buy them. Yep. Right. Like, exactly. Had they recognized the reality of the situation early enough, let's think about it. They've got the buying power. They've got the distribution centers. They've got the brand relationships. They've got the retail know-how. I mean, retail is retail, right? Like, whether it's, I mean, I guess there are certain very obvious structural differences, but at a broad enough level, it's kind of the same thing, right?

59:16You guys should absolutely, you've never given someone like Amazon or Kogan or anyone like that the opportunity to stand up because they never could have competed against your offering because you could have taken those rivers of gold that were coming your way and made the most incredible website and shopping experience that there ever was. And such that, yes, you actively killed your own business. It's the Amazon example right there with them killing their book business for e-books, right? It was painful but necessary. And look how that turned out. and that the denying of reality just never leads anywhere good.

59:51You know, whether it's what we're, all the things we've talked about today in some way has been a denial of reality, right? Yes, yes. And it's just like, I get things are uncomfortable. I get things aren't as we would like them to be, but it is what it is. And the longer that you deny that, the worse it's going to get. All of this is to say, if anyone out there is holding my shares, we can't give advice. But if I could give advice, I would say, you're on the Titanic. Get out. There are periods, and I know people who have done well out of my eye because they get to a point like it's dirt cheap, that it's probably worth a little bit more.

1:00:25So if you want to like pick up pennies in front of a steamroller and sort of short to medium term trade on a valuation base, I guess good luck to you. There's probably someone who will make a go of that. But if you're looking to take apart ownership in a business that you think has a long, bright future, my humble opinion I put to you is this is not it. Now, I will only hold out a little bit of alternative hope, mate. And that is just because, as it stands now, Meijer as a business, for all of its troubles, is worth apparently$812 million. Now, that is 12.4 times current levels of earnings. I wouldn't, I'm not buying them.

1:01:07If you gave me yours, I would sell them and take the money. But I also wouldn't rule out the fact that at some level of market cap, market value, call it what you want, they can deliver a – if they were to make those harder decisions. Yes, I agree. Because to the point I made before – To shun growth and go for right sizing. Well, I would suspect – and I have no basis for this, so I need to be a little bit careful. Don't do anything about this. Don't act on my words here. I would suspect a decent chunk of their stores are losing money outright. Oh, yeah. In other words, closing those stores tomorrow would actually increase profits.

1:01:39Now, if they can grow their online sales, and I don't know what the actual reasonable recent growth rate looks like. I'm desperately scrolling through the presentation as I talk. But it's possible that a Maya online portal in 10 years' time and a couple of stores in the CBDs that actually are profitable because they've got enough footfall to going through the place, maybe in that circumstance, they actually do make money and maybe they can actually justify the current market cap. So I'm not saying the business is definitely going to go broke. I don't know, to your point, it requires them to make some hard decisions at some point.

1:02:12The longer they take to make those decisions, the less the business is worth almost by definition. So that's kind of important.

1:02:20It's just worth, I think, to my mind, calling that out because the results may not be the results we expect in that context of maybe they can do something with the business at the current, not the current level, to justify the current level of valuation if things improve. So just to give you a number, online sales,$819 million, I found it. Total sales,$3.7 billion, right? So$1 in, what is that? $1 in,$2 in nine is now online, 22 odd percent. That's a profitable, maybe it's not a profitable channel, but if it's a profitable channel and online sales are up 15%, total sales up 0.5, you can reverse engineer that one, but if$80 million was up 15%, what's that?

1:03:07I'm going to call it$100 million of extra sales. Total sales for Meijer up half of 1 % on$3.5 billion. In other words, physical sales went backwards is really what they're saying, if I've done the maths properly. It sounds right. That's telling you everything you need to know, which is they've got to close those stores. By the way, the other thing about Meijer, sorry, we don't want to talk too long about it, but they also now own the ex-premier investments brands, which are better than the Meijer brands, so Just Jeans and JJs and other stuff. And it's possible those businesses actually end up saving the Meyer organization, even if the brand – it's a bit like Berkshire Hathaway, right?

1:03:39It was once a group of textile mills. The company logo and name survive. The stock code survives. The mills have been closed down years ago. It may well be that Meyer Group ends up owning Meyer's online retail store and JJ's, Just Jeans, Portman's, Doddy, Jackie E, and may just make something out of that. I don't know. I will say. I agree. Yeah. Go on. No, go on. No, no. It's salvageable. It's just, it's not if you deny, if you think you're going back to your former glory days, that's where it's not salvageable. Correct. But it takes really hard decisions. We've got to close. And you've got to make it.

1:04:12We've got to lay off people. We've got to do all these horrible, horrible, horrible things. But it's either we do it or reality is, exactly, that's my point. Reality will assert itself at some point, right? Or they're going to bail out. Like I always tell the government, they're going to cost jobs. There you go. Actually, now that you say it, yes, That's what I would be doing as the chairman. If I was on my board, I would buy a copper smelter. Yeah, yeah, absolutely. And it still works. Yes. Oh, we are doomed. I can't be that negative, but I'll tell you what, we're going the wrong direction on a road of knots.

1:04:50This is why economics is such an important thing of study, right? Like it's not, I always make this point, but it's not some weird abstract academic kind of thing. It is how we coordinate society. It's so important. And when you have our leaders completely illiterate in the subject, it's like we're not going to put an astronaut in space who's never flown a plane before, right? Like it's just dumb. Yeah, yeah. And yet our leaders, like they're not past the year six level of economics. And even then, like not really. It's kind of like that to me is just a big miss. you know I mean cynical again you know what worries me more than that mate it's not they don't know but they do know yeah right yeah because whether Jim Chalmers as treasurer or Angus Taylor is Angus Taylor still who's the shadow treasurer of those days no idea is it Gus I don't know who he is so much relevance they've lost already oh yeah you know what man a whole different conversation yeah they don't I mean look I would love to go back to the days of the Hawke and Howard governments where the ministers genuinely gave Kim Beasley just loved the hell out of defense, right?

1:06:00We had industry ministers who loved the hell out of the portfolios they were in. John Hewson, God love him, was just a deeply – he genuinely wanted to fix the country economically. Couldn't sell the politics, but knew what he wanted to do, right? These days, you come from central casting. You're a union hack or an accountant or a political staffer. Choose your political party. You rock up. He's like, I would like a seat, please. He's like, well, I've been nice to the right people for the last five years, and I promise I'll vote the way you tell me to. so can I have a seat in parliament please and say yes you can and then you turn up I mean that I wish they were policy wonks they're not that would be okay because guess what they've got hundreds of thousands of public servants who can give them the answers all Treasury Chalmers need to do is ask Treasury guys I don't care what the answer is don't tell me what I want to hear just tell me what to do best oh good glad you asked Treasurer for God's sake don't give anyone an answer oh okay now try and tell me what I want to hear let's change it up a little bit you know they don't need to be experts because they've got the experts who have got hundreds, thousands of years of combined expertise who can do this.

1:07:03So to your point, I don't think the government doesn't know. I don't think the LNP government in Queensland doesn't know. I think they absolutely know and don't care. That's the hardest part, right? Because education doesn't fix it. They don't need the education. They need the will. They need the national interest. They need some sort of, you know. Well, I guess they can get away with it because of the ignorance of wider population. Yes, that's absolutely true. You know, because if every single citizen in the country was well-versed in this stuff, they would see through it and they just wouldn't get away with it.

1:07:30Correct. I mean, even with that, I pull back from that a little bit because it just feels that, well, on top of all the other things I need to do in muddling through life, I now need to be an expert on this. Yes, yes. I mean, I would probably argue that some high school level study would go a long way. Yeah, you know, there's a few sort of eternal truths and stuff. But anyway, it's depressing. I think economics, you know, it's funny. maybe people say I would say this because I love economics, I love finance, is what I do. But I would suspect it should be made compulsory as a subject and not because people need to understand the algebra of, I can't remember now, remember the national income?

1:08:12Y equals M minus X. Remember that one? It's the imports minus exports plus whatever, whatever. You don't need to understand that stuff. You mentioned it's the way we coordinate stuff. I think that's absolutely right. I refer to it as applied psychology. I think that's equally right. and the combination of that is the point. And so the kind of idea of how the world works. Yeah, English is important. Yeah, maths is important. We should absolutely do both those things as well. So basic scientific knowledge wouldn't hurt, particularly in the world of climate change and other things, some scientific understanding.

1:08:40If the scientific method is kind of useful to know, think about, speaking about Tylenol. Again, we won't go back there. So important. But the economic stuff is just, that's right, you're a scientist by training. The economic stuff is just, hey, you kind of need to know the basic fundamental elements of how the world works. why this matters, because it is how we – it's not only how we coordinate. It's not something you get to choose. Right. Yes, exactly. It's not like you can't – that's the thing that people miss. People think that there are various different schools of thought and they're all equivalent and you get to choose which one you want.

1:09:13But it's like, no, we live on a planet that's hurtling through space with obeying the laws of physics. The world just works the way it does. So it's like we had a go at MMT not too long ago as well. Modern monetary theory, yes. Yeah, it just doesn't and can't work once you understand some basic kinds of things. And so we need to, there are certain things you can have a slightly different opinion on, but you can't deny that the earth goes around the sun, right? And when countries try to do this, and we've got historical examples as long as you're on, it's like it never ends well. It never ends well.

1:09:52If printing money solved all our problems, Latin America would be the richest place on earth. Exactly. Everyone would be driving a Ferrari in Cuba instead of a car from 1950s America. And debt matters and inflation matters and where you spend your money matters. Opportunity cost is a concept. Yes. Like just that. It's not the algebra of economics. It's just, hey, here's how supply and demand works. Here's what opportunity cost means. Here's what debt does. Those things aren't. Here's what inflation does, to your very point. Money printing. here's what it does if you do this this oh oh that's interesting i had someone ask me about on twitter and really really thoughtful um nime and nims if you if you're listening um hey explain to me about the fact that you know if the cost of um of discretion non-discretion items is going up how does it help to you know if interest rates going up can't fix that demand because it's non-discretion how does it help so great question comes down to aggregate demand and the other things we otherwise would buy and substitution effects and those are just some really important and nims asked the question which is brilliant because that's what you want to do right but those who don't ask the question and assume it's how we end up with an uninformed populace and we get taken advantage of by our politics back to the votes how many votes would they lose if they said hey guys we're going to give a foreign company an amount of money that's going to cost us $30 million a year forever including your kids do you want to do that?

1:11:10well that sounds like a lot yeah it is we shouldn't do that then no we shouldn't okay good idea let's not do that instead it's we could save some jobs and it's only debt and who cares and it's a big number anyway and don't worry, don't worry, you're pretty little head about it and that's where we end up in this situation. Separate money and state, my friend. Solves a lot of problems. Solves a lot of problems. Fix the money, fix the world. A hundred percent. On that slightly depressing note because I've been dragged down that same rabbit hole yet again. You keep opening these doors, mate. I'm going to walk through them.

1:11:41Just quietly. That would be true if not every door to you looked like a big B sign. Well, you can't unsee it I can't close all the doors. You can build any more doors. I can't close them fast enough. See, I want to come back on Sunday. I just don't know. Should we do a Sunday podcast? Look, 100 % we should do one. All right. Let's hope we can avoid Bitcoin. We won't. No, we won't. Until then, I'm going to cry into my beer. Fool on. Cheers. The Motley Fool and people appearing in this program may have positions in the companies mentioned. General advice only. Please speak to your financial professional to understand how it may pertain to your situation.

1:12:23Subscribe to the free newsletter at fool.com.au forward slash listener. The Motley Fool operates under Financial Services Licence 400691.

From the publisher

– Westpac the latest to lay off staff

– Don’t try to hold back the tide

– Mt Isa about to get a cheque

– Myer tanks… again.

See omnystudio.com/listener for privacy information.

More from Motley Fool Money

All 403 episodes
Don’t try to hold back the tide. September 26, 2025Motley Fool Money · 1 h 13 min
Listen in VO