Starting & Formulating a Supplement Company: Operators Build (E3)

7 Sep 2026 · 58 min · 17 chapters

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In short

Episode topic: How Ridge and partners are formulating and launching Winks, a family-oriented sleep supplement, focusing on custom formulation vs private label, target audience, ingredient selection, sleep-mechanism claims, powder taste/mouthfeel iterations, and regulatory/labeling considerations. They also discuss how to turn a formula into a supplement company (contract manufacturing, QC, MOQ, pricing, and single-SKU vs multi-SKU strategy).

Guests (backgrounds)

Todd (naturopathic doctor; certified nutrition specialist; 15 years in patient care; 13 years advising/consulting in the supplement industry, mainly healthcare practitioner channel; key opinion leader for a lab company; private practice). Hosts include Sean (CEO of Ridge) and others (Matt, Curtis).

Key claims

Most supplements are “garbage” due to wrong forms, poor bioavailability, and sub-therapeutic doses. Winks avoids melatonin for broad family use and aims to address multiple insomnia types (sleep onset, maintenance, early waking) plus cortisol dysregulation. They use branded, studied ingredients at therapeutic doses and emphasize compliance language (e.g., “occasional sleeplessness,” not “insomnia”).

Notable examples

Melatonin-free strategy; branded Afron saffron; magnesium bisglycinate; L-theanine (fermented); lithium orotate (500 mcg) for calming/rumination; tart cherry (Montmorency) for sleep/melatonin agonism and recovery; powder taste constraints (valerian/skullcap bitterness) and sediment concerns with minerals.

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

The Importance of Custom Formulation

0:45 to 2:10

Discussion on the significance of product formulation in branding and target audience.

“And then finally, in this first segment, how do you actually decide what goes in it?”

Insights from Todd on Ingredients

2:10 to 6:20

Todd shares his expertise on ingredient selection and formulation strategies.

“Mike, Sean, Matt, do you have anything else?”

Challenges in the Supplement Market

6:20 to 9:18

Exploration of challenges faced in the supplement industry, including market saturation.

“There's a lot of different types of sleep dysfunction, right?”

Challenges in the Supplement Market

9:22 to 10:18

Exploration of challenges faced in the supplement industry, including market saturation.

“something that all of the best operators have figured out and that is a new customer is expensive as hell to acquire.”

Formulation Approach and Sleep Products

10:18 to 14:00

Detailed discussion on the formulation approach for sleep products and the rationale behind ingredient choices.

“They don't know anything about the health industry.”

Understanding Sleep Science Advancements

14:00 to 20:00

Explore recent advancements in sleep medicine and its implications.

“a 10 ,000 foot 10 minute ramble on all that.”

Sleep Aid Ingredient Breakdown

20:12 to 26:35

In-depth analysis of the ingredients in the sleep aid formula.

“And yeah, if you go through line by line, if you know them.”

Taste and Texture Challenges in Supplements

27:40 to 28:00

Discuss challenges in achieving the right taste and texture for supplements.

“I drank it, thought it was good, thought it tastes good, but I'm already such a perfect sleeper.”

Formulating a Supplement: Taste and Consistency

28:00 to 29:53

Learn how taste, mouthfeel, and ingredient sourcing impact supplement formulation.

“But Americans like it sweeter, so maybe 10 % of the sweetness.”

Transitioning to Manufacturing: Key Considerations

29:53 to 30:55

Explore the necessary steps and considerations for turning a formula into a product.

“Before we go any further, I want to do a quick intro to the next section that you're going to hear.”
Show all 17 chapters

Regulatory Compliance and Safety in Supplement Production

30:55 to 35:10

Understand the regulatory landscape and safety measures in supplement formulation.

“And there's still, you know, for my work, you know, like for example, things need to be written in structure, function, compliant language.”

Marketing Strategies and Consumer Safety

35:10 to 36:58

Discuss marketing strategies for sleep supplements and their health implications.

“They could drink the whole bag and the most thing that would happen is they'd vomit all over the place.”

Evaluating the Sleep Supplement Market

37:04 to 42:00

Analyze the current landscape of sleep supplements and potential market gaps.

“And as we evaluated the marketing opportunity, although there's quote unquote sleep supplements out there, a lot of brands have a line of magnesium or have a line of recovery.”

Formulating a Sleep Supplement

42:00 to 46:00

Discussing the intricacies of creating a sleep aid supplement and its effects.

“and we could always, you know, we've discussed this internally, Curtis and Matt and I, that let's just wait for some customer feedback.”

Consumer Expectations and Product Efficacy

46:00 to 49:55

Exploring consumer expectations for sleep supplements and how they work over time.

“So the way, the rationale of the formula, this comes from a marketing standpoint, right?”

Marketing and Regulatory Considerations

50:04 to 56:04

Discussing marketing strategies and regulatory considerations for sleep supplements.

“And, you know, and we can, as we go along, right, again, part is my role is protection of the company is when we start talking about what you can and cannot say in marketing and influencers and all that to protect you.”

Feedback and Approval Process for Supplement Samples

56:04 to 57:02

Learn about the sample testing and approval timeline for a new supplement product.

“And if that gets approved, they are 12 to 14 week lead time.”
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Transcript

Automatic transcript. May contain errors.

0:00Matt Bertulli:Welcome back to episode three of Operators Build where we go through the pain of launching a new brand, document the entire thing in public, so hopefully you, our listener, our watchers can actually learn something from us. That's the hope. Today we're going to be covering what it takes to nail an effective product formulation. We're starting a supplement company after all. We're going to be answering questions like, do you build the formula yourself or do you go with something off of a shelf? This is sort of the custom formulation argument, right? Or are you basically just taking a private label of something else?

0:30Matt Bertulli:And we're going to tell you why Winx isn't private label, why we went custom. So who are you actually making this for? It's another great question. Target audience. We're marketers here. You're going to hear us talk a lot about this in every episode. And then back to the product, like what does the formula need to say about your brand? I think formulation and how much work you put into it, just like any product, is a big part of your brand identity. And then finally, in this first segment, how do you actually decide what goes in it? do you do market research or do you just go do ingredient research or just make it up?

1:01Matt Bertulli:We put a lot of work into this product, so you're going to kind of hear us pick it all apart. Let's get into it.

1:10Todd, nice to meet you. I'm Sean. I'm the CEO of Ridge. I do the podcast with Matt and Mike, and we're doing this new brand with Curtis. I think you might get involved in it. Yeah, and I just want to frame this up, Todd. A, number one, would love to hear your background or you can share with the boys. And then also let's talk about like the formulation, you know, the ingredients, what we've done, why we've done it, what your perspective is on it, you know, even sharing your perspective in the market, like, you know, from a sleep perspective, you have a lot of insights and, you know, some of it might be repetitive for myself and Matt, but overall, I think, you know, your insights, your background, as well as, you know, we can talk about even the current samples, like, you know, the sediment and how do we like, you know, what does that look like for the iterations?

1:56And the last thing, I think, maybe talk about the ingredients on the, how we pick specifically three trademarked ingredients and, you know, why that's advantageous in the claims that we can make essentially. I think that's most of it. Mike, Sean, Matt, do you have anything else? And there's just, there's a ton of talk about entrepreneurship and building businesses, but there's very little behind the scenes. And so we thought, man, what would be better than to give people actually a picture of the inception, the conversations, how you make decisions. This is a perfect example that we're in the product phase of what we're going to go to market with.

2:32This is really an episode about what's in the product, the efficacy of the product. One of the things I'd love to hear more about, obviously you can talk us through all the different ingredients that we've picked. Some examples of ways this conversation could go, hey, are there some ingredients that are on the line? They're expensive, they help some, They're not necessarily critical. Do we want to include those? Things like that are the type of decisions that you have to make to win in the market of understanding how you're going to position yourself, what the messaging is going to be. So we're excited to have you on the pod and to talk about all these different things.

3:07Yeah. Yeah. No, thanks for having me. And kudos to you guys because you're right. I mean, you guys all hit the same head right now in the head is that there's all these people who want to open their own businesses and be self-employed, but they're like, I don't know where to start. I don't know how to compete. You know, it's just the hyper-saturated market, for example, like supplements, like what we're talking about, right? And so for you all to be really successful, I think it's a good kind of like altruistic pay it forward, helping people not take it in the shorts and go on the shark tank, right, and just have to raise a bunch of money.

3:39But they basically have to give their whole company away, you know, which it's devastating. So I think you guys are doing a great thing. And Curtis mentioned, you know, kind of debrief me on the platform and the idea behind it. And so, you know, I think when he invited me to come out, I was like, yeah, I think it's a great idea because it can just help that more people. Plus, Curtis and I, I mean, Matt's been CC. I don't know how much he is able to catch the strings of emails. Right. So it's a lot of back and forth, a lot of figuring things out. So how do you get this great product? Yeah. From idea inception to what we have now.

4:12And it's always a work in progress. But honestly, you know, I'm to kind of Curtis's part of the beginning is that so I've been in patient care clinical practice for 15 years. So I'm a naturopathic doctor and certified nutrition specialist. And I've been heavily involved in the supplement industry for 13 years on basically the industry side of it. mostly healthcare practitioner channel, but working with a lot, I do a lot of advising and consulting to mostly startups, direct to consumer, e-commerce, some, a couple of retail brands. And as you guys know, retail is, is very difficult, particularly in the supplement world, right?

4:52You walk into Whole Foods or Sprouts, it's like, oh my God, it's all the same. Who's, who's the, what, what's differentiation? So a lot of experience, most of the supplements on the market are garbage. It's just, I don't want to be denigrating, but they are poorly bioavailable ingredients, you know, the wrong form of the botanical, you know, like it's not even the right species. One of the biggest culprits is an inefficacious amount to actually do anything. So you get these formulas with lots of window dressing or pixie dust, right? It's like, oh, there's 10 milligrams of alpha-lipoic acid and now you're making blood sugar claims.

5:32First of all, that's illegal. It's not even regulatory. Second, it's not going to do anything. That doesn't mean you can't get like these synergy antioxidant formulas to play on each other, but that's not what we were going for. And that's not what Matt and Curtis asked me to do right with their idea. So I kind of understand I'm a unique entity somewhat in the industry, and then I'm a practicing physician. So I know what happens when you put something into someone versus a lot of translational research, right? Someone reads a document, they read a research study, they're like, oh, ACOPA this, let's do that.

6:06They don't know necessarily what's going to happen when you start putting formulas together and also making things that work for, say, a particular condition, whether it's IBS or sleep. So the sleep formula, that was the idea, right? There's a lot of different types of sleep dysfunction, right? There's sleep onset insomnia. There's sleep maintenance insomnia. So sleep onset, people have trouble falling asleep. Sleep maintenance insomnia are people who have difficulties staying asleep. Then you have early morning insomnia, or they call it early waking. These are people that wake, like they sleep, maybe sleep all night, but three or four in the morning, they're like, I'm up, this sucks.

6:45You know, and I got to go to work. I got to write, could sleep two more hours. But, you know, I may toss and they toss and turn. And then now, you know, they're exhausted by 10 a.m. So the point of this formula was to make something that essentially would address all stages of sleep dysfunction and insomnia, given the fact that most people have mixed type insomnia, right? They have trouble falling asleep. They have trouble staying asleep. So we kind of whittled it down. Okay, now you know what you want it to do. So when I look at product development in the nutraceutical space and I consult and advise currently 10 different brands.

7:23And again, they're all different channels. And then I have my private practice and I'm a key opinion leader for a lab company. And then I'm a consultant advisor to a medical group as well. So, you know, kind of a lot of hands and a lot of cookie jars, but it gives me a lot of experience. And I always like I like startups, especially because people there's a lot of skin in the game. You usually get a lot of really creative people. People want things to succeed versus me getting brought into a legacy brand. And then it's just like, oh, my God, to get you guys to change and fix what's not working is brutal.

7:55Right. Because you're just there's so much resistance. You get people like, well, why are you doing it this way? I'm trying to understand. You want me to come in and clean house and write and optimize your systems or whatever. What's working? What's not working? You get a couple people like, well, we've always done it this way. well okay is it working no why are you doing it this way or that kind of thing curtis is laughing because he knows that he and i were involved in a company it's like you know we got a clean house and fix some things because it's just an inefficient system and you're bleeding money essentially and so we kind of came with that so once when i approach people they approach me you know it's always referrals um i don't promote you know out there uh except linkedin i think i have like um hired open to work um nutraceuticals or something i i something but it's all referred and uh so usually what ends up happening is i'm like okay so someone some you know someone has an idea right like a lot of ceos and founders they got ideas and that's why i think you guys are a little ahead of that curve that you have ideas but you know how to make it happen and then make things something successful.

9:07Most founders just have an idea and now they need a high functioning team to implement their wisdom, right? Their creativity.

9:18Matt Bertulli:This episode is brought to you by our friends at Aftersell. Let me start by saying there is something that all of the best operators have figured out and that is a new customer is expensive as hell to acquire. So every extra dollar you can get out of that new customer, Well, that's just basically free money. Ridge uses AfterSell. Simple Modern uses AfterSell. Jones Road uses AfterSell. Pila uses it. Upsells, downsells in the cart. Checkout after purchase. Plus Rocked. So at the moments, right after someone buys, make you money instead of doing nothing. Same traffic, more revenue. Sounds kind of obvious.

9:50Matt Bertulli:We're building winks right now. That's why you're listening to this show. And AfterSell went into the stack on day one, not a bolt-on for later when we decided we wanted to finally get smarter. Look, Black Friday is coming. You know it. I know it. Your traffic's going to go up. Your ad costs go up even more. Every single visit is worth more than it was last month. You do it right. So don't just spend more to buy more customers. Make every visitor worth more. That's why we partnered with AfterSell. So you got an idea like this just happened two weeks ago. So I was, there's a new startup. They don't know anything about the health industry.

10:24They're all tech guys, but they have a family that's got, everybody's got GI issues. so they want to have some gut products okay well what do you want them to do like we want them to treat ibs you guys know what ibs is i mean i'm not yeah yeah yeah and that's what i say that i'm like well do you know what ibs is there's different types of ibs what homework have you done and that's how we led down the road and they don't know and then they just send me all this stuff that they correlated from chat gbt and then i was like well that's cool to start right but But, you know, you want me to go through this document at my rate and clean it all up?

11:04Or do you want me just, it's faster, honestly, for me just to go from scratch. Not that I want to throw out your ideas. So they were like, oh, yeah, we don't know anything. They thought literally they were going to have a product and have it launched in October. I'm like, dude, you guys, this is how it actually works. And they were like, oh, anything from the regulatory side and the formulation side, pricing to MOQs, right? Everything we've already dealt with. and then i was like well what kind of format do you want it and they all are no i don't know so we kind of walked into that so with this great 40 winks formula which i'm quite pleased with you know by winks now by the way i love the 40 winks though play on that that was brilliant

11:45Matt Bertulli:so you guys trademarked that people slide it winks yeah yeah so but then my one thought was i was like what if you guys have like other products you're gonna call them all 40 winks so I guess that's why you one product one word one syllable so we kind of had a lot of so it was great so the first couple times Matt and Curtis and I met we were like okay so now we have an idea what we wanted to do now when it comes to sleep I always ask people the same thing I'm like what kind of formula you want something just to knock someone out or do you want something to like gently let people go to sleep do you want you know how do we want it and Matt and Curtis were like we don't want to just knock people out We want stuff for families.

12:24We want stuff for kids. You know, we want the whole, they already kind of had a pretty well laid out, which made my job a whole lot easier. And then melatonin free as an example. Yeah. Yep. And they were like, well, let's avoid melatonin because not everybody needs melatonin. And there's also shortcomings to the use of, of non sustained release melatonin. And some people get the, you know, the nightmares and the grogginess. Plus there's theoretical safety, long-term safety concerns in children because of how it augments the endocrine system. So we're like, all right, well, let's choose something to help people calm down, go to sleep, similar to a competitor that has, you know, a very robust kitchen sink formula.

13:07But our formula isn't so much because kitchen sink formulas have a lot of ingredients, not in a therapeutic dose. This does. So and there's certain strategies to formulations. One is what, you know, is colloquially called a heroin ingredient. So your hero ingredient is one that's usually a brand ingredient, has lots of human studies, and you build most of your claims around that. But this is a high-end Cadillac premium Rolls-Royce sleep formula. So that's where the brand ingredients came in. one because of quality purity also because of the level of studies behind it and so that's how kind of the inception then we wanted as a powder which then has its own um hurdles right because when you get into powders and liquids and chewables taste smell mouthfeel is a big part of that experience where someone's popping a capsule and going about their day so hopefully that was a a 10 ,000 foot 10 minute ramble on all that.

14:08That's great. So one question I have right off the bat is how far along are we in the science of understanding what really impacts sleep? It feels like to me, like I'm a supplement guy that actually we've come quite a long way in the last maybe 10 years or so in terms of understanding clinically with like documented studies that you can really rely on that replicate hey here are things that really that really work and are really effective to do different things can you describe like how much how far have we come in the last 10 years like is this an area where our understanding has increased significantly yeah i mean sleep medicine's huge right i mean one of the number one reasons why people see their gp in industrialized nations right is is sleep they can't sleep um that's like in the top five and so holy shit in Yeah, it's big.

15:01I mean, everybody, you go to your GP, the five complaints, some kind of GI issue, sleep, fatigue, and then, you know, cardiovascular disease. But that's like the silent killer because you don't know you have it. But that's the typical complaint. Someone goes in the GP. We're not talking about acute care. Like, you know, you get injured and you go into your GP. You're like, I sprained my ankle, you know, or I twisted or I fell, you know, or my back hurts because I lifted my giant kit. So, yeah, those are in up there. And now we're in sleep dysfunction has gotten worse, right? And we're living the world of it's the rat race, constant bombardment from information.

15:39People aren't sleeping. They're on their phone. So sleep medicine specialists, right? They're booming and they run all the fancy tests and whether it's going to be an overnight, you know, test for them to assess your sleep and do, you know, sleep studies, or they're going to do now telemedicine, right? Even things you can do remotely with devices. Telehealth is different. telemedicine is the actual use virtually of medical devices. And you can actually now, which is better for normal sleep versus putting someone in a room and then having like a rat. And then you're getting watched all night that it's hard to get regular normal sleep.

16:13So you can do a lot of this at home now, but it's very, very well understood. And I've spoken at conferences, you know, right alongside experts where I'm like the functional medicine, naturopathic take, you know, insight. So the pharmaceutical side, right. And I'm not against pharmaceuticals I prescribe, but you know, it's very reductionistic. We're going to give you Zolpidem, right. Which is ambient, a hypnotic. We're going to give you, you know, trazodone. And there's even guidelines of position statements of different organizations versus family practice versus internal medicine. I'm like, which ones you use first?

16:49The problem with a lot of those meds is one, you build taller to them. So then you need more over time. Second is that many of them interrupt sleep architecture. So like they may knock you out, but you're not actually getting through the normal circadian sleep cycles, maybe not even staying in stage four deep sleep long enough, the restorative sleep. So there's these new medications like what, maybe just a couple of years ago, the orexin drugs, agonist drugs that work on different mechanisms that are supposed to be safer, less tolerance, less of the, you know, dependence on them. I would still say, generally speaking, again, I'm biased, is that natural medicines still have a far larger role to play because of the fact that you can hit so many mechanisms and work more naturally with the body's rhythms.

17:41And yeah, to Mike's question is that tons of data. And I hear this all the time from conventional colleagues, you know, I'm at a medical conference speaking, or even naturopathic colleagues, functional medicine, natural medicines don't work. Oh, they sure as hell work. Number one, you got to use the good stuff, which is what we're using in our product. That's why it's more expensive because it's been tested potency, purity, identity, heavy metals, micro, and you also have to use it at a therapeutic dose, right? So if someone is trying to get sleep from their passion flower, which is a great herb and they're taking 50 milligrams, there's a reason why it didn't help you sleep.

18:17It's not enough. So we're at all those therapeutic levels. But yeah, I would say understanding mechanisms of sleep, why we sleep, how much we sleep, how much sleep do we need, and then what's causing sleep dysfunction. So that's where I look at it. Most people in the United States, anyway, North America, they don't sleep well because they're just too much in sympathetic overdrive and their cortisol is too high, which you can measure in blood and serum. So people lie. Labs don't usually lie, right? Objective data. So you can see that people have elevated cortisol, and cortisol is the main hormone that helps you wake up in the morning.

18:54So when people have these cortisol surges in the middle of the night, and they wake up, and then cortisol then stimulates physiologically to your adrenal gland. It's a signal to release adrenaline and preadrenaline, which then amps you up more. So there's a lot of things around sleep architecture and understanding mechanism, and cascades. And that's why I think something like this product is going to work better than the medications for most people.

19:22Matt Bertulli:Every CPG founder thinks they know their margin until the Amazon fees, the chargebacks, the COGS fluctuations in the month and the ad spend. And every other little fee you never see quietly eats into it. And then the real number, well, it shows up a month later when your accounting team finally closes the books and maybe has the bravery to tell you. Iris Finance connects your Shopify, your Amazon, your QuickBooks, and your ad accounts all in one click. And it gives you a live P &L by channel, by SKU, not a spreadsheet from last quarter. Brands like Jones Road, Caden Lane, Jolie, Stars and Honey, and now Winks use it to catch margin leaks in real time before they turn into a real, real problem.

20:00Matt Bertulli:If you're running a CPG brand and you're past 5 million in revenue, go to irisfinance.co slash operators for a free demo and see your real numbers. you know and i'm i'm you're talking to one of the best sleepers on earth man look at my one sleep score 100 last night let's go to the night before 95 i'm out here killing it man so yeah well i'm one of the opposite people i'm not a great so insomnia is near and dear to my heart to try to help fix it yeah awesome um hey todd do you want to go into uh the ingredients a little bit more and you you talk about you know the ingredients well you just talked about the architecture and and you know the difference between uh the pharmaceuticals and and you know the organic or natural um you know supplements that are out there and how you look at all the ingredients within the winx formula that we've created, both the branded ones and unbranded ingredients.

21:03And yeah, if you go through line by line, if you know them. I can remember most of them, but you may have to share a screen. But yeah, so part of the trick of this formula is that a lot of botanicals and ingredients we were not able to use because it's a powder and there's nothing you can do to mask these, like valerian, for example, you just cannot mask the taste. So I had, or skullcap, scutalaria lateral floral there's two kinds of skull caps that that these are great for sleep don't lend them well to powders they're very bitter you could put all the natural bitter maskers and taste blockers you want in there and all the flavoring agents and it's still gonna not be pleasant so um that kind of limited us to some of them and the other aspect was where we wanted the recovery phase right i mean just by someone sleeping better they're going to be more recovered But we also wanted things to help people feel, you know, kind of this longevity movement, better health span.

22:01And that's why the Tart Cherry is in there, right? So Montmorency Cherry, the Tart Cherries have great data for sleep because it contains natural melatonin, not synthetic melatonin. It also works as a little melatonin agonist, makes your body produce a little bit more. And then its ability for sports recovery and enhancement muscle recovery is pretty solid. it. I mean, it's even accepted in like the Olympics, right? It's not advanced substance. So that's in there for sleep architecture. And we're using as all organic ingredients. We used a branded form of, it's the most studied saffron, right?

22:39Saffron is the most expensive spice in the world. And you can get generic saffrons and that's fine. But a lot of the studies were done on this particular saffron. And this saffron also, it's called Afron. I have no affiliation to my Gencor. They standardize it to a patented form of a constituent. I think they're called the paramides from saffron. So it has the normal constituents, the generics would have, but they have their own patent on an extract that they do with this constituent, what has been shown to improve mood. So we want sleep, mood, memory, right? This whole recovery thing. Saffron does that.

23:19It's very well studied in ADHD and depression and, you know, everything's insomnia, safe in kids, the whole form is safe in kids. Magnesium, we used the form magnesium. We use bisglycinate. So again, using a highly bioavailable form, very GI tolerable. And one that is, is more calming than some of the other ones. There's different forms of magnesium, right so we use the bisglycinate it has a glycine molecule which can help people calm down um what are some of the other ingredients in it lithium is in there so some people even health care providers they're like oh why did you put lithium in there they don't have bipolar well first of all it's lithium orotate um lithium chloride is what's used in um mostly bipolar disorder.

24:11And this is in 500 micrograms. So it's, you know, the starting dose in bipolar usually is 600 micrograms. This has 500 micrograms. So like, what is that one? 1 ,200 the amount. And that's more for that calming, quiet the mind, help with the ruminating thoughts. Also, lithium, the populations in the world that have the highest lithium levels in their drinking water, it's a naturally occurring element, have the lowest rates of Alzheimer's disease. No way. Yeah. And there's a big correlation because lithium is neuroprotective. So it's in there for multiple purposes. And that smaller amount, again, makes it very safe.

24:50You don't have to monitor people's thyroid like you would with lithium and 600 to 1200 milligram doses for bipolar. What else is in there? You got L-theanine, ashwagandha. Right. So we used the branded form of ashwagandha. So real famous, you know, herb like everybody knows about it, right? It's an Ayurvedic herb. It's been used for thousands of years as an adaptogen. And the definition of adaptogen is it helps your body adapt to physical, mental, and emotional stressors. But this form is a hot water extract of the root and leaf. And its studies are for anxiety and lowering cortisol, thus improving sleep at a much lower dose than you would need.

25:31And ashwagandha can be a not-so-palatable herb in higher doses. So this is nice because then you only have to put 120, 250 milligrams in there. And ashwagandha, being an adaptogen, also helps with recovery. The theanine. So theanine is an amino acid from green tea. And theanine, right, is a lot of people use it in the generic form because it's cheap. And I get it. But we don't want the cheap stuff. And also the manufacturing process is they use some weird solvents in some of these lower end suppliers. So we use the form of L-theanine that is a fermented form, doesn't have all those nasty solvents, and also has three human studies showing the calming effects.

Read the full transcript

26:20So we want people to, again, kind of slowly calm down and go into a gentle sleep without just being knocked out. And then they're all groggy and, you know, and then the kids can't really take it because you're worried that they're going to basically OD in on it.

26:34Matt Bertulli:You have been listening to us talk for years about building nine-figure durable goods brands, Hexclad, Ridge, Simple Modern, Pila. When we sat down to build Winks, there was never a question it had to be a subscription brand. And being the veterans we are, we could work with anyone, but we decided to work with Skiyo to build Winks. Working with the team over at Skiyo has been awesome. We get to see all of the stuff that the fastest growing CPG brands are actually doing to acquire more subscribers and keep them longer. My favorite example of this has been incentivizing new customers to go from a monthly subscription to a quarterly subscription right after their first purchase, but before they get their first order.

27:13Matt Bertulli:The team at Skio has been sharing insights on how much in-portal flexibility to give subscribers, when to change frequency, when to offer product swaps, when to do gifting, what rewards should look like, what is cancel flow optimization. The list is freaking endless and they have shared it all. They have been incredible to work with. They are bringing so much value to this partnership. It almost feels a little unfair. If you run a subscription brand, you should be talking with the team over at Skiyo. They know their stuff. Cool, man. No, I'm super excited. I drank it, thought it was good, thought it tastes good, but I'm already such a perfect sleeper.

27:46How can I figure out if it's good or not? So I trust you guys on that. Yeah, we need to do more for the taste and the mouthfeel. Of course, taste is so subjective, right? And Americans tend to have a little bit more of that sweet tooth. So I always defer to other samplers because for me, I'm like, this is plenty sweet. But Americans like it sweeter, so maybe 10 % of the sweetness. So with this one, and that's just the way powders are. You got to go through a number of iterations. And these benchtop samples, right, these are literally made with like a hand mixer versus the scale up when there's giant Bosch machines, for example, that are really going to blend them into a fine powder.

28:27So we've had to, and minerals tend to leave some sediment, calcium, magnesium. So one of the things I did was guide the manufacturer to be like, look, if we can't get it, because people are not going to want a bunch of sediment in their mouth, they're not going to want a bunch of sediment in their cup. So if that's still an issue, then I recommended them to a supplier that actually makes minerals that are more dissolvable in liquids versus the ones that they were using. So they believe that upon scale up, it shouldn't be an issue. But let's see what happens. So yeah, the taste is always an issue.

29:01Taste, mouthfeel, smell, the look. I thought it was a good amount of grape, but it needs to be more because it's kind of like, well, there's a little bit of grape. Maybe you want kids to take it. You want it to be a little bit more grapey. Yeah, I think the only thing was like for me, it was very much more like a fruit punch, like very, very mild. So I think we'll do a little bit of flavor testing. But I like premium. The whole idea is we're selling these to upscale Midwest moms or whatever, right? So I like premium. I like it's safe for the whole family. I like that we're focused on efficiency.

29:37Case study is really helping ads. Dude, it's going to be great. Super excited. For us, it's really just timeline. We have to get the branding down. We have to get that stuff down. I think we're getting really close and then trying to launch on Q1 next year.

29:53Matt Bertulli:Before we go any further, I want to do a quick intro to the next section that you're going to hear. This is all about what does it take to turn a formula into a supplement company? Who's going to make it once we have our formula? This is about the contract manufacturer or commands is what they might be called. How do you make sure that every batch is what it says it is? Quality control, good manufacturing processes. How much do you invest in that upfront? That's a great question answer. How much do you have to commit to before you've sold a single unit? This is the minimum order quantity thing again, very important to get right.

30:26Matt Bertulli:And then what does it actually cost to get the product made? What's left over after it's sold? So pricing, startup costs, profit margins, gross margins, shift margins, all of that good stuff. We got to answer that. And then finally, how do you turn one formula into a whole product line? Should we actually be building a supplement line? What are the marketing strategies around single SKU versus multi SKU? We're going to go into all of that in the next segment.

30:54Yeah. And there's still, you know, for my work, you know, like for example, things need to be written in structure, function, compliant language. So you can't say insomnia, you can talk about occasional sleeplessness. The trademark licensing agreements will need to be coordinated with the, with the branded ingredients like Sensoryl and the Afron and and the alpha wave theanine because that's part of their compliance is that you review their trademark license agreement, you abide by them, and then they'll give you the high-resolution logos and the verbiage that needs to go on the packaging. Then there's also considerations of whether you guys want this to be listed as a proprietary blend.

31:34The FDA doesn't love it, but they haven't banned it yet as far as proprietary blend. And, you know, so I've worked with brands. What they'll do is they'll list maybe half the formula out and then the other half is proprietary blend. And, you know, most customers, if they really want to know, and you can kind of tease out whether it's a mole from another company trying to steal your formula. But, you know, if they're that lame and they have their own problems, then you can divulge, oh, there's this many milligrams of passion flower or whatever it is. but almost all the ingredients are organic and they're certainly high level.

32:13No artificial flavorings, colorings, additives, even the bitter blockers of tastemasters are all natural. So no synthetics are in here. One of the most interesting things I think that's been true of the world, and I think it even applies here, is that it's really easier than ever before to go out and copy something. This is certainly true. Like I saw water bottles, so it's very easy for somebody if they want to create a water bottle that looks very similar to one of the ones we sell and source it for a similar cost. I think in the consumable world, this is pretty true also. And it really, like, the magic is in the marketing and the distribution of the thing.

32:52So it's probably less important than ever before that you have to be super secretive about a formula. I'm sure there's groups out there that could deconstruct almost any formula fairly rapidly. uh it's you know like we're coming from a generation where coca-cola wouldn't allow all the people that knew the formula to be on the same plane at the same time because if it went down nobody knew how to make coke and i just don't think we live in that world anymore because i think i think that the the making of the product is becoming more commoditized it's a judgment of what you put in the product and how you distribute it and how you market it which is where the magic is.

33:30Yeah. Yeah. The, the, the world that we live in, um, you can't patent a natural substance is again, you just can't do that. So that's where these brand ingredients come out because you can patent an extraction method. You can patent a particular constituent profile that you do. Those can all be patentable and then you do your studies. So it is certainly still illegal. Say you guys just put everything on the label and it's fair game. And then you come across something that's similar or even the exact, of course, you can definitely assume because you're like, look, this is our release date and this is your release date.

34:04So the FDA, now that it's being somewhat, not being, it's currently, it's dismantled. Enforcement, who knows, right? As far as, and they've never come down with an official statement upon proprietary blend. They're just don't like it. You just do your due diligence and right. It comes out of marketing. And then the product speaks for itself because it's going to work, you know, and there's no tolerance. There's no dependency on it. You know, that's again, one of my strengths and advantages that I've used all these ingredients on patients for 15 years, not necessarily together because I put this formula together, but I know what they'll do.

34:41I know what, how they'll react. Of course, you'll have some outliers that someone's like, oh, and it's a scoop, which is nice because then you can titrate it. Like that's too much for me. I'm going to do half a scoop. I could use a double scoop. So I went through and made sure part of my role is to protect the company from lawsuits, litigation, FDA. So they're all safe even if someone wanted to do two scoops. It's still very, very safe. There's no toxicity doses. They could drink the whole bag and the most thing that would happen is they'd vomit all over the place. But that's also a regulatory thing.

35:17If someone goes to the hospital, say they go to the ER, you know, and they have an adverse, serious adverse event, which is different than adverse events, then technically that has to be filed with the FDA via MedWatch. But if you're suggest, if someone takes more than your suggested use, the onus is on the consumer. We didn't tell you to take that much. That's your fault. You know? So, but even if someone wanted to just take a bunch, it's still very, very safe. and it's not like someone would go into renal failure because they took another dog just got into the bag you know and just ate a whole bunch of it the worst is going to happen is a bunch of distress and some will be very very sleepy you know whatever well todd you're gonna crush in ads man we're gonna get you some good he usually wears glasses too he usually has glasses on well no i got when you guys pull up your screen i got my old man reading glasses i'm like wait what is that.

36:11This is safe. I promise. I endorse it. I'm getting back into the weeds. One of the things I'm probably the rustiest on is email. I'm super excited to be using OmniSend. They're using them on Winx. We're AI-pilled. We are using it to do everything. I'm running most of our email program from Claude and Codex using the MCP, and it's awesome. We also have email, SMS, and pop-ups all in one place. We have all of our flows, welcome series. It's all talking to each other. I love the platform. The analytics are really good. I highly recommend it, especially if you're in the position the Wings is in. New brand starting out.

36:44But if you're on a different platform and you're paying too much and you want to switch, they will do the migration completely for you. No lost data, no lost list. It takes only five days start to finish. And they are giving our listeners 30 % off the first three months. Go to omnisend.com slash nine operators to try it out for yourself. I'm curious how about that like you know take us through your perspective from a doctor you you know you mentioned um you know top five biggest pain pain or problems that that people face um you also you know we know the market we know the as Mike asked the question about you know the studies around sleep the interest around sleep that you know um we understand sleep better than ever because of things like aura and whoop and you know look at Sean he's he's a you know he's a superhero on sleep.

37:33Most people aren't. And as we evaluated the marketing opportunity, although there's quote unquote sleep supplements out there, a lot of brands have a line of magnesium or have a line of recovery. There hasn't been many brands, if any, that have actually built a brand around sleep. And our concept and thought was, there's a gap in the market.

37:58There's a gap morning hygiene. So, you know, our parents grew up and they didn't go to the gym. Um, you know, they had a coffee, read the newspaper, went to work. Our, our generation grew up where we had supplements and protein shakes and went to the gym. And now the future generation, they aren't even drinking. They're, they're focused more on sleep hygiene more than ever. And so there's a huge opportunity. I think that we understand sleep more than ever. Um, but most of sleeping, you know, aids out there are either pharmaceuticals or they're the, you know, over-the-counter NyQuil's, you know, or they're just strictly magnesium.

38:32So from a doctor perspective, like, obviously you helped formulate, you know, the current formula, but how do you see this? Like, you know, speaking to doctors and family physicians and you name it, like families, kids, you name it. We believe that there's a, you know, it's very marketable, but how do you see the landscape of sleep supplements? How do you see the landscape of what do you get recommended? How do you recommend, you know, to families and kids that are having sleep issues? Like, You're not telling them, you know, to put a concoction like this together. And now if this is available, like, you know, we feel like this is a go-to.

39:05But, you know, what's your perspective on the overall competitive landscape? Those are good questions, good points you bring up. Because even what do most people when they go to the doctor, yeah, a lot of times they write a script. But they'll just say, take Benadryl. The main ingredient of Benadryl is diphenhydramine, right? It's an H1 receptor antagonist. So it makes people sleep. The problem with Benadryl or any of these diphenhydramine products, which is the main ingredient in Tylenol PM and Advo PM and all those PMs, is that, one, you get intolerance and addiction potential. But also, the longer you take a diphenhydramine and the more potent it is and the higher the amount, the more likely you have increased rates of dementia.

39:45So if you look at the studies, interview, honestly, it's about 10 % to 83 % increased risk of getting dementia. I don't know about you, but if I have something that's going to give me an 80 % increased risk of being demented later in life, I'm sure as hell going to stop it. So patients will come in and they're usually on these and they're like, I've been on this for 25 years. And I mean, I can't take it. I'm like, do you want me to get you off of it? And that has to be tapered. And they're like, yeah. So and I see a lot of these formulas, these sleep formulas that you mentioned, they're either not enough to really do anything or they cheat.

40:17they have like window dressings of the herbs, a little bit of poorly absorbed magnesium. And then they just throw in a whole bunch of melatonin. And I'm like, well, that's kind of, for me, that's misleading the consumer and also not doing that. But you're just charging a lot for melatonin with some pixie dust in there. And then you're going to throw in some five HTP. And then, which is a precursor of serotonin. And you don't know what meds they're on. I just don't, I have concerns with safety. And the medications, again, And the people that are seeing me, they're the non-responders typically, right?

40:48These are people who don't respond well to the meds. They don't tolerate the meds. Or they're like, the meds work, but man, I cannot. I feel so non-functional until about noon the next day.

41:02Matt Bertulli:Most AI tools right now are all promise and no delivery. You know exactly what I am talking about. Super fancy launch videos. This is why I'm loving what Rich Panel is doing. They have AI and support smashed together, made it practical, made it useful, made it valuable to brands today, not on some future promise. And instead of asking you to spend weeks writing prompts and uploading help docs and babysitting, they flipped the whole script. Their AI builds your support team for you and everything it needs. I've watched it. It works. It's freaking amazing. RichPenal even guarantees 50 % of your support volume will be automated by AI within 30 days or your money back.

41:39Matt Bertulli:I call that a no-brainer offer. If you are interested, go to richpanel.com slash demo, not for some generic demo, but to actually book a call and watch them build your actual support team. You know, I can't, you know, this is not working for me or I have really bad nightmares, but it's like, would I rather not sleep or I want some nightmares? So I feel that a formula like this is it's because of its safety profile, the efficacy. and we could always, you know, we've discussed this internally, Curtis and Matt and I, that let's just wait for some customer feedback. Do people want it stronger? Do a line extension.

42:16You can easily make this stronger by different ingredients or even just increasing some of the more sedative herbs in there, the botanicals, like passionflower, without it being really nasty tasting. so when people come in to see me children you know adolescents my practice is 70 percent united states 30 percent global i have two week olds one day olds all the way 100 year olds and they talk to me about their insomnia it's like okay so how long has it been going on you know situational sleep hygiene are you eating you know all these things because i'll one of the first questions i ask people is uh when do you eat dinner especially people who say they wake up at like two or three in the morning and they have trouble going back to sleep.

43:01And they'll say, oh, especially now that keto is so popular, intermittent fasting, they'll say, oh, I like six o 'clock. And I'm like, well, that's why. The reason you wake up at three is you basically, your body went into a fasting state for nine hours. And when you, your body, as far as like, say the advent of electricity, right? What, maybe 200, 150 years, we've had light. We used to go to sleep when the sun went down and we came up when it got up. So people are staying up really late. They got their phones. They're not eating and they're just basically their circadian rhythm is all messed up.

43:31Yeah. So this formula is to help is that not just the quick fix or the band-aid help people sleep. It's actually more long term with the cortisol regulation and that's where the phosphatidylserine is in there. And I put sunflower so you get a hypoallergenic claim versus soy. So phosphatidylserine protects the brain. It also competes with cortisol binding. So it will lower your cortisol slowly over time overnight. So it'll last longer. And then again, it's a non-GMO sunflower source. So I think that in my opinion, knowing for 15 years of practice and then formulating for the dietary supplement industry for the last 13 years, I don't really know of anything quite like this that is robust, kind of all encompassing without just, hey, let's throw 50 ingredients in there.

44:21and let's hope for the best. It's very purposeful, very methodical. And I think it's a great thing to talk around parents because usually, especially we all have young kids, kids not sleeping, mom and dad aren't sleeping. That's just the nature of the beast. So it's like, even if you're Sean and you're a great sleeper, my wife and my three brothers and my dad, nothing likes them. My oldest is like that. He's 10 and you could drop a brick on him and he's just like, oh. but he didn't sleep for the first eight years of his life. So now I think he's making up for it, but it's like giving kids anything you can help them sleep.

44:59So even like a family routine, everybody has their little drink mix before they go to bed. Exactly. You know, I, I just love that idea when you guys brought that to me, you're like, we want something the family can take. And I was like, Oh, that's sweet. And then powder. And that's where we started the ball rolling and get the creative juices flowing. So, yeah, I think to your point, when patients come in, I'm like, all right, what are you doing? Sleep hygiene. What kind of sleep dysfunction do you have? Who else in the house is not sleeping? You know, all of these things. So you got to do the foundational things, which is, I'm sure is part of education that Winx will be doing.

45:36It's not just here to take the summit. Here's all the podcast is part of that, right? You know, here's education around, you know, sleep routine and getting people to sleep. We're really good when our kids are young about being militant, draconian about sleep, right? Sleep routine. Got to go to bed at eight. But then as adults, we're all over the place. We haven't, you know, we still need to get sleep routine too. So I think that this will be just a great thing and it's an easily countable product because it's not overly complicated where it's got some bizarre items. with the formula as it is now does it i something you said made me think of this but

46:15Matt Bertulli:is it something that uh i guess compounds so like you know the first night you take it won't have the same as good of an effect as maybe like the 15th night that you take it so like does it need to kind of build up and this is is it like creatine or like where like you need it to like build or is this sort of a you're going to start to see it on day one you know that that's a good question. So the way, the rationale of the formula, this comes from a marketing standpoint, right? A consumer standpoint. I just want to know how to sell it. Yeah. So consumers, right. I don't think you'll have a problem with it and you won't have a problem with repeat.

46:49So consumers, they want, they think everything should work like a drug, right? They want it to be fixed yesterday, even though they've been sick for 30 years, they want it fixed yesterday. So I wanted to formulate something that will work within 30 minutes. Like you're going to feel it, you know, you're going to start feeling the effects, but also over time you will have that compounded reaction where you're like, well, I don't start, I'm not feeling as amped up. Like this cortisol dysregulation, it's classic. People are waking in the morning. They get going around 11 or 12, two or three, they get a dip, and then they start waking back up at eight.

47:24That's an inverse cortisol curve. Cortisol should be high around 5 a.m. at its highest and then slowly go down. You'll see people, and you can do salivary testing. you know it's also subjective just asking them but yeah the more you take it the more it's going to work over time where you're like i'm getting better sleep i forgot to even take it last night this is great and but it will work on the first night and then subsequent nights yeah you'll definitely get more of a compounded effect over time that's great sean that's a pretty good bit of info oh dude this is gonna crush on ads it's gonna be awesome

48:01Matt Bertulli:i'm very excited that's that makes me very excited uh retention especially like that's going to be great and then you know everybody's got their devices now the aura rings and this and that and um so they can get their own data yeah i mean you guys will have no problem people can even like give you testimonials even on your own you know your own um employees that you're like we tried on ourselves and look what we got these are our results over the past 15 days here's day sean would be a terrible um sample size but the rest of it people who don't sleep well right they're like i was at a 50 day 15 i'm at an 80 right um so sean doesn't have kids yeah i was gonna say if he's like i sleep great but he's got that big uh bear behind him yeah i i have a nephew and he really likes it so he doesn't sleep when the nephew comes into town and the nephew's gonna be here for three weeks um working on having kids but dude i mean no my my sleep score, that's going to be one of the hooks for the ads.

48:58I'm just going to scroll through my sleep score. People are going to be like, damn, how do I be like that guy? I'm going to be like, you got to take Winx. So I was all in on AI at Jones Road, but it's really hard to get large teams of people to change. But on Winx, I don't have teams because we're trying to keep OPEX as lean as possible. So we're going all in on AI and Runeth is a big part of that. Runeth and Motion are a sponsor of the show and we've been partnering closely with them to help run Winx day to day. It is the AI brain for our whole team. We are shipping as much creative as we can, as many angles as we can.

49:32We have it plugged in to all of our accounts, our email account, Shopify, Northbeam, all of our analytics. So it's got the whole thing. It is our AI creative strategist and much more than that. It's really our AI coworker. If we use it, HexCloud uses it, Jones Road uses it. It is the best AI brain for e-com brands on the planet. If you don't use things like this, I seriously think you're going to fall behind. I highly recommend it. So go to runnith.com and book a strategy session. Just mention the operator sent you and you'll get$1 ,000 in credits when you sign up. Yep. Yep. And, you know, and we can, as we go along, right, again, part is my role is protection of the company is when we start talking about what you can and cannot say in marketing and influencers and all that to protect you.

50:17And then what's out of my league, I have regulatory people we can consult and all the way up to an FDA attorney. If we're really wondering what ends up happening mostly in the United States is that the FDA isn't your biggest fear, unless you're flagrant. Like we're going to spike this with ambient, right? That's not the problem. Most of the time you guys are doing your due diligence. Everything's fine. You get a warning letter from the FDA. It's a, you know, 483 that says you have 15 days to either substantiate this claim or to check this. Because even the co-man we're using is all GMP, NSF, blah, blah, blah.

50:53It's the plaintiff attorneys, right? They just troll the internet all day looking for this kind of crap to sue people on. And they do it. This is what they do for a living. So you would avoid things like that. That's easy, right? You just avoid disease claims, things that are unsubstantiated. That's easy, right, to protect you. It's worth your$300 to have a regulatory person quickly review an ad you want to go out, right, versus paying the fines later. My biggest question is, like, how do we, on the evidence side, kind of get the most bang for our buck? You know, like, I know you can do sleep studies.

51:30Sean's going to be leading up the marketing effort. Obviously, having you and testimonial from you with your expertise is going to be huge. will, I'm sure, pull in some UGC user-generated testimonials. But also, the more that we can be clinically proven, scientifically backed to help you sleep better, the better. So how do we do that as inexpensively as possible, I think is my question. So for now, what you can do is it's just fancy wordsmithing. So right now, you cannot say that the formula is clinically studied or clinically validated because that means you've studied the formula. But the ingredients that and clinically validated, which all of them have.

52:08You could say clinically validated ingredients, doctor formulated product. You can use, one of the reasons I like to use branded ingredients is because it's not borrowed science. So you can actually leverage their own statistics. You could say, in this study, no, it's arbitrary, right? 53 % of people had improved sleep with blah, blah, blah. You can totally say all those things. And then you just have to reference them. And then why this is, I don't know, but from the United States regulatory standpoint, you just have to leave the title of the article. So you have the author, the journal, you know, and when it was published, but no title.

52:49And part of the rationale for that is, I mean, that's what you have to do legally, is that if in the title they compare the natural ingredient to a drug, the way the FDA sees that is that you are now making a drug claim. So you just leave that off there, you know. And just for context, we have three branded ingredients. So we can leverage all of those studies on those three branded ingredients, correct? Yeah. And then just how you word them. Same with magnesium. And so the way it works from a structure function compliant way is that you can legally make claims that are not in human, double blind, randomized, placebo controlled trials if they're mechanism claims.

53:31So you could talk about how, even though this isn't a therapeutic dose, you just want to talk about how magnesium works. You can totally say that. But if you want to start getting into structure function, like how it actually helps people sleep, you can say, and then, you know, this is how it does it, this is how it does it. And I can supply all those studies and the wording and, you know, all of that. But, yeah, really when you get into this, like, FTC compliant structure function language, it really is an art, right? To be able to wordsmith it legally, also the consumer understands it. And fortunately for us, the wording that you can have lies in a big gray area with the FTC.

54:14It's a very large gray area you can operate. So it always depends on how risk adverse you are or aren't. If you're like, no, we actually, Matt's like, yeah, I feel comfortable leaning to the right of being less conservative and making some bold claims because we can still substantiate. And again, the worst the FDA does is send you a letter and all you got to do is like, here's the studies. They'll tell you what they want for you to, or they'll say, remove it. They don't do anything.

54:38Matt Bertulli:I'm very comfortable in the gray. Yeah. Yeah. One foot in jail, one foot out. Versus some companies I've worked with, they're so far conservative. The way they want things written. I'm like, this doesn't even make any sense because now it's so constipated that you're like, I don't even know what that means. I mean, what is it? What does this product even do now? Because it's so overly conservative. So yeah, from a marketing standpoint, and plus, you guys are think you're going to get a like a sachet or pouch, which gives you much more real estate, right things on there without it being jumbled and cumbersome.

55:17And then the website can go more into depth, your ads, right? Those get more terse and succinct. And so I'm not the most creative. oh no we got that on this yeah yeah we got we got that on on this so we're good yeah yeah you put your brains behind it and then we'll uh yeah you know i'm excited i think this is going to do really well for a lot of people i think you guys will really well and it'll be sweet awesome well we know you got to jump todd thanks for uh obviously joining today but also all the work that you've been doing um you know great to introduce you to the rest of the guys and and uh you know uh We're looking forward to obviously getting Frank is sending out that third round of samples.

55:59Hopefully next week he had to get a couple more ingredients. And so we should have the third sample of the grape coming out next week, which we can give feedback on and and kind of go from there. Yeah. And if that gets approved, they are 12 to 14 week lead time. So but then that's for them to make it. Then it has to be tested. So that's going to be like three weeks. so in theory I mean this could still launch at the end of the year but you guys could always build a momentum be like dude it's right you know pre-orders blah whatever you know you guys are the market experts so um if what I would just hate is it comes back and it's crap and now we're like dude now we got to go to iteration 4.0 and 5.0 and and then it starts to just kind of go in my experience it starts to go in circles we were like well now we're actually back to like how bad it was the first time and it gets irritating.

56:54So yeah. But no, we should rock it. I appreciate the invite guys. And a pleasure meeting you at least virtually and we'll catch up soon. Thank you, Todd. Appreciate your time. Thanks guys.

57:03Matt Bertulli:Have a good weekend. Okay. That's a wrap on episode three of Operators Build. You heard us talk about what makes a real supplement company and not just a good idea, not just another private label product. And look, one of the things that's important if you're going to go into building a supplement company is you need to understand what the FDA is. What does it function in this whole business? What is the DSHEA, the Dietary Supplement Health and Education Act? And really, compliance, this idea of compliance when you're starting a supplement company, it is as important as the formula itself because everything you do to go to market with a supplement hinges on you understanding what you can and cannot say.

57:44Matt Bertulli:That's it for today. Hope you enjoyed the episode. As always, if you liked it, please subscribe, follow, comment, ask us any questions. We are so happy to help. See you next time.

From the publisher

What separates a real supplement company from just a good idea? 

Dr. Todd A. Born (Chief Science Officer, 4POTENTIA) pulls back the curtain on how to enter the supplement industry, showing the Winks team what product development, private label, contract manufacturers, and regulatory compliance (FDA) look like in practice. 

More than a deep dive into custom formulation, hosts Sean Frank, Matt Bertulli, Mike Beckham, and Curtis Christopherson show you how to apply good manufacturing practices to everything from marketing strategies in health and wellness to minimum order quantities (MOQs) to protect profit margin.

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https://www.omnisend.com/9operators 

Richpanel 

https://www.richpanel.com/demo?utm_source=operators&utm_medium=podcast&utm_campaign=rp2-2026q3 

Motion 

https://9ops.co/motion-runneth 

Operators Portal 

https://portal.9operators.com/dashboard

Operators Newsletter 

https://9operators.com/ 

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