In short
Podcast Summary: OPERATORS
Episode
The Next $100B “Switch”: Inside COMFRT’s Affiliate Playbook
Overview In this episode of the OPERATORS podcast, hosts Sean Frank and Matt Bertulli discuss the explosive growth of COMFRT, an anti-anxiety travel brand founded by Hudson Leogrande. The company reportedly grew from $0 to $600 million in just three years without external funding. They explore the tactics, mindset, and cash flow strategies that enabled this remarkable achievement, with a particular focus on COMFRT's unique affiliate marketing strategy.
Key Discussions
- Rapid Growth of COMFRT
- Revenue Milestones: COMFRT is on track to achieve $600 million in revenue within its third year of operation.
- Bootstrapped Success: The company has not raised any external funding, relying solely on internal growth and cash flow.
- Innovative Affiliate Strategy
- Affiliate Recruitment: Unlike traditional influencer marketing, COMFRT recruits thousands of zero-follower creators and nurtures them into brand ambassadors.
- Content Generation: Creators are challenged to produce 1,000 videos in a month, with incentives of significant monetary rewards for compliance.
- Community Engagement: Hudson builds a community via Discord, conducting weekly coaching calls to motivate and support affiliates.
- Cash Flow Mechanics
- Payment Structure: COMFRT pays affiliates after sales are made, which provides a cash flow advantage over standard advertising models.
- Pre-Orders: The use of pre-orders enables better cash flow management, as customers can save money while waiting for their products.
- Marketing Insights
- TikTok Shop Dynamics: Sean and Matt discuss the challenges of using TikTok Shop as a standalone revenue generator, emphasizing its role in creating brand awareness rather than direct sales.
- Content Power: There's a focus on the importance of quality content creation over influencer follower count, challenging traditional marketing norms.
- The Role of Mission and Margins
- Mission-Driven Branding: A strong mission that resonates with both customers and creators is seen as essential for long-term success. COMFRT’s mission centers around alleviating anxiety through travel.
- Profit Margins: High margins are necessary to sustain the affiliate payment model, emphasizing the need for brands to have a strong financial foundation.
Key Takeaways
- Optimism vs. Pessimism: The podcast highlights that optimism can lead to wealth creation, while skepticism often leads to missed opportunities.
- Community and Relationships: Building genuine relationships and community engagement can significantly enhance brand loyalty and affiliate performance.
- Scalability: The insights shared suggest that brands focused on scalable content marketing and community-building can achieve unprecedented growth.
Conclusion In the competitive landscape of eCommerce, Hudson Leogrande's COMFRT serves as a case study in innovative growth tactics and community-driven marketing strategies. The episode encourages listeners to embrace optimism, leverage unique affiliate strategies, and focus on building meaningful relationships with both customers and creators.
Sponsors
This episode is powered by
- Fulfill
- Aftersell
- RichPanel
- Northbeam
- Saris Analytics
- PostScript
Listeners are encouraged to explore the sponsors for tools and services that support eCommerce growth.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOThe Unique Business Model of COMFRT
0:45 to 2:14
Discussion on COMFRT's affiliate strategy and business growth.
“He's like, you get exiled from the group.”
Event Overview and Highlights
2:47 to 4:16
Recap of a recent mastermind event focused on comfort hoodies.
“Today, we're here to talk about comfort hoodies.”
Mary Ruth's Inspiring Business Journey
4:16 to 10:10
Exploring Mary Ruth's journey in building her brand and business values.
“I'll just give you guys, maybe I'll just go through the whole play by play.”
Core Tactics Behind COMFRT's Success
11:29 to 14:01
Discussion on the tactics that led to COMFRT's rapid growth.
“And we've taken that super seriously since we built this business.”
Comfort's Affiliate Strategy: An Overview
14:01 to 16:40
Explore how Comfort's innovative affiliate strategy drives rapid growth.
“So, um, it's the panel was me, Jeremy from Kitsch, David Guillaume from Meredith Organics and, and Hudson from comfort.”
Turning Affiliates into Brand Evangelists
16:41 to 19:20
Learn how Comfort transforms affiliates into dedicated brand advocates.
“So all of their posts, you got for free because those people fell out.”
Nurturing Creators: Building a Community
19:21 to 22:46
Understand the importance of nurturing relationships with content creators.
“next, but just really understanding the scale of this, right.”
Exploring the Financial Viability of Affiliate Models
23:36 to 27:55
Discuss the financial mechanics behind Comfort's aggressive affiliate payments.
“we use it at PILA, which is why I am telling you to check it out.”
The Profitability of TikTok Shop
28:00 to 28:58
Exploration of TikTok Shop's profitability and its implications for brands.
“Because if there's a checkup box on the internet, if I'm famous enough, people will try to buy Ridge wallet there.”
Influencer Marketing Strategies
28:58 to 30:25
Discussing the need for brands to adapt their marketing strategies to target Gen Z.
“like you want to get Ridge to be more Gen Z folk oriented as a brand.”
Show all 24 chapters
Understanding Comfort's Success
31:40 to 33:17
Analyzing how Comfort leverages TikTok Shop as part of a broader business strategy.
“One takeaway from this is that people are too myopically focused on TikTok shop in and of itself, right?”
Scaling Challenges and Strategies
33:17 to 34:29
Insights on challenges faced by Ridge in leveraging TikTok Shop for sales.
“Ruth organics has some sort of, uh, you know, LTV type of that product.”
Creating Effective Affiliate Content
34:29 to 36:29
The process of building and managing relationships with affiliates for effective content creation.
“with 500 of the greatest affiliates of all time, and they text him all day.”
The Future of Affiliate Marketing
36:29 to 38:11
Discussing the potential of AI in content creation and its implications for affiliate marketing.
“And what I would say is it's just like that.”
Finding Talent in Affiliate Marketing
38:11 to 39:52
Exploring strategies for identifying and nurturing potential content creators.
“We got to, I got to give it my best chance at making it work.”
The Search for Effective Affiliates
42:05 to 42:40
Learn about the challenges of recruiting creators and finding successful affiliates.
“You probably make 50 ,000 ads just to find 500 great ones.”
Brand Mission and Engagement
43:28 to 44:36
Explore the importance of brand mission in recruiting affiliates and customer loyalty.
Building a Unique Affiliate Base
44:36 to 46:08
Understand the differences between top affiliates and grassroots brand ambassadors.
“In the same way that our customer, we have a, I think I commented this, but we have a really, like a weirdly high repeat rate for a case company.”
Leveraging TikTok for Brand Growth
46:08 to 47:38
Learn how to utilize TikTok and its creators for effective brand marketing.
“It's like, you better bring a big check.”
The Reality of Marketing Execution
47:38 to 49:38
Discover the realities of marketing and why many fail to implement effective strategies.
“So Hudson's talking about this stuff, right?”
Understanding Comfort's Unique Value Proposition
51:14 to 54:15
Explore the unique mission behind Comfort's products and their appeal to customers.
“What we found with Pila, and again, this is paid acquisition.”
Cash Flow Strategies for Growth
54:15 to 56:01
Learn how effective cash flow management can aid in rapid business growth.
“In the last five minutes, I do have to bring up, how does he grow so fast while bootstrapping?”
The Value of Generosity in Business
56:01 to 57:06
Explore how generosity and approachability can enhance business relationships.
“travel focused brand a little bit, people know that they're going to be traveling whenever, or if it's your eighth hoodie, you don't need another one right now.”
Mindset: Optimism vs. Pessimism in Success
57:07 to 59:06
Discuss the impact of mindset on personal and professional success.
“He'll be, he'll be on as a guest soon enough.”
Transcript
Automatic transcript. May contain errors.0:28This has been a company that makes no sense to me. Or like every time you bought a Zempic, they also gave food to kids that are starving. It's like you'd write in this mission of like, I don't want kids to starve, but also I don't want to be fat. And then paying affiliates after the sale, huge cash flow benefit that I don't think people talk about. There needs to be a mission. There needs to be margins. Funny, we always say this here. There's no margin. There's no mission. Hudson himself is just so charismatic. You take too much. He's like, you get exiled from the group. He's like, they'll just cut you out of the conversations if all you do is take.
0:54They'll do like$600 million this year. So the third full year of business,$600 million in top line revenue. That's mental. We're talking hex cloud level scale in a third of the time. When I first met him and I heard about that, I'm like, that's impossible. It's like meeting aliens for the first time. Also selling things that are like a tenth of the price. The question is, why is Hudson feel comfortable telling everybody now? It's like the guy in three years made basically a billion dollars in retail sales at margins, healthy margins, hundreds of millions of dollars in EBITDA, right? Why is he telling me?
1:25There's like the law for this, right? It's like until somebody shows that something's possible, you think nothing is possible. It isn't. And then as soon as one person does something, it's like, oh, now I get how he did it. And then everybody piles it. Welcome to the Operators Podcast. My name is Mike Beckham, and we are proudly brought to you by Fulfill, Aftersell, Rich Panel, Northbeam, Sarah's Analytics, and PostScript. We are a community for entrepreneurs that are building things. And if you want to be a part of this community, you can listen to the podcast, but you can also go sign up for our newsletter.
1:54A ton of awesome information in there. We also partner with eCommerce Fuel, a forum for you to connect with other entrepreneurs that are building businesses where we can learn from one another. So without further ado, on to the pod.
2:14Dealing with big box retailers means EDI connections, and that's often a trigger for needing an ERP system. We've been using EDI connections to Costco forever, and the only way that we've really solved that problem to make it seamless is through Fulfill. EDI adds complexity to everything you do, and Fulfill solves that complexity with their connections to their systems. You need Fulfill to move from being just a D2C brand to being a true multi-channel brand because big-buck retailers are going to require you to connect to their systems using EDI. Let me tell you, it's way easier if you do it with Fulfill.
2:47Welcome to the Operators Podcast. This is going to be episode 8001. I don't know the episode number. It's going to come out. You're going to love this content. Today, we're here to talk about comfort hoodies. And we did a mastermind meetup in LA in early December. It was free to attend. You have to make a donation to a charity. I'm going to tell you all about that event if you want to hear about it. Yeah, dude, I want to hear it because I saw some photos. It looked like it was actually pretty well attended. Like you guys drew out like quite the crowd. So the first thing is whose house was it held at?
3:17I couldn't quite tell from the photo. Yeah. So we were supposed to do it at our good friend Jeremy's house. Yeah. Jeremy doesn't like people all that much. So I do. That's why I was, I'm like, there's no way it was Jeremy's house. Yeah. So originally it was supposed to be 20 people were supposed to get together. And then Jared, who runs Activate Talent, he kind of, he was kind of doing the whole thing, right? He was putting together. And he's like, I want to have 30 people. And then he's like, I want to have 50. He's like, I want to try to have a hundred. and Hudson from Comfort's really pushing.
3:48He wants to have like the largest e-commerce mastermind ever. So he wants to eventually get to a thousand people meeting the open person. Yeah, yeah. But so as soon as it gets above like 22 people, Jeremy's like, you have to do it at my house. He's like, I live here. But luckily, Mary Ruth from Mary Ruth Organics stepped up. She has a beautiful home. She also lives there, but she's way more okay with having 100 strangers in her backyard. So thank you Mary Ruth for throwing it. I'll just give you guys, maybe I'll just go through the whole play by play. It's like a four or five hour event. We'll talk about everything.
4:21There's some really good lessons on TikTok shop. There's some really good lessons on creator seating. And to kind of give you the framework before we get started, you know, people have been trying to run a four minute mile forever. And like everyone thought it was impossible until one guy did it. Like there's like a very famous story. People are like, there's news articles. Humans will never be able to do this. and then some guy did it, right? Yeah. And then immediately after him, I think a whole bunch of others did it too. Yeah. There's like the law for this, right? It's like until somebody shows that something's possible, you think nothing is possible.
4:55It isn't. And then like as soon as one person does something, it's like, oh, now I get how he did it. And then everybody piles in. Yeah. And that to me is comfort hoodies. He is the four minute mile for, and I should call it comfort hoodies. That's just one of the most popular products, which is comfort, the whole travel, anti-anxiety, affordable luxury brand, whatever ends up being to you, that's what I'm talking about, comfort. That is the four-minute mile for our industry. Let me explain why. They're public with their numbers. It's bootstrapped. It's three years old, never raised any funding.
5:29They went from$0 in revenue to$100 million. Maybe it was like$30 million or something. Anyway, they'll do like six,$600 million this year. Right. So the third full year of business,$600 million in top line revenue. We're talking hex cloud level scale in a third of the time. And also selling things that are like a 10th of the price. Totally. Yeah. They're selling like that volume is, is mental. Like, yeah. When I first met him and I heard about that, I'm like, that's impossible. That's like my first response. I'm like, I don't get it. Like it's like meeting aliens for the first time. It's like, no, I don't, I don't know what you're talking about.
6:09But you dive into the numbers, you see the screenshots, you talk to them and it is, it is multi-level marketing, but like not scammy and done really well. So I want to kind of break down that whole funnel, the whole process behind it. But it's really people that wrap their mind around it. Like Ridge has been around for, you know, a decade at this point, and we're not going to do$600 million this year. Right. he's done it in way less time and he's done it completely bootstrapped and he's done it to such a scale that is just like unbelievable in a category you just couldn't think it was possible so he he was the flagship speaker we learned a lot from him kind of break that down after i give you guys a play by play of the event dude let's do it i this has been a company that makes no sense to me so i'm i'm with you it's like i clearly know it's possible because i like we're in a couple groups with Hudson.
6:57Like, I know it's there. It just doesn't compute, man. Like, the numbers, I'm like, the OR volumes alone. I'm looking at his, like, average price on a site. I'm like, how? How? Like, at 30, 40 bucks, 50 bucks, whatever, like, the default item price is on a site. You do that math, and, like, who's shipping this crap? Like, how are you getting this kind of volume? So just, please, can you teach me? Yeah, yeah, yeah. What did you learn? so the rest of us can take it. Second or third hand knowledge. So we'll continue to pass it on. That's better than zero hand knowledge than I have right now. So like, let's go.
7:33Okay, so first of all, so, you know, Hudson and Jared are good friends and Jared's like, hey, come to LA. We'll do like a little meetup or whatever. Hudson's always trying to think bigger. So he's like, I want it to be the biggest meetup possible, right? And I think Hudson, he started the brand because he has like some anxiety or he has like some mental health. you know, struggles in the past. He's been open about that. So he's like, hey, let's let's raise money for this charity. So I think we raised$50 ,000 for for the charity. Yeah. And that's the whole community coming out. So it ended up being 100 people getting together.
8:07Mary Ruth provided the house, the beverages, the food. I mean, it's a beautiful location. Everyone was hanging out. And it started just like with everyone there was doing seven, eight figures in revenue. I mean, a bunch of great brands. Alice from First Day was there. You know, Cody. plofgrif flew in so like we had like a bunch of people hanging out um and mary started with like with unpacking her journey so if you guys don't know mary with organics uh they are also doing 600 million dollars this year i mean they're very public over 100 million dollars in evita her and her ex-husband david started this brand together they were totally broke i think david was a spiritual teacher at the time he's really into like kabbalah so it still is man yeah like that's part of the story.
8:51So, you know, they met during Kabbalah. They had the exact same birthday and like, it was just like fate. They were married like within three months or whatever. They have four beautiful children. They built the business from nothing into this massive empire, right? That'll do hundreds of millions of dollars. And then they took a big cash out of the business. They sold 30 % of private equity and they got hundreds of millions of dollars, right? Then after a year of that, after having all this money in the bank, they realized it was a mistake and they bought back their business. Okay. So they took debt out on the company and use that debt.
9:27It's like, you know, we talk about debt recaps here. When you have a business, you can put debt on it and you can take that debt to do something else, right? Pay yourself. They did a reverse. They have the business, they own 67 % of it. They put debt on it to buy out the remaining shareholders at a markup because the business is growing. So their private equity group got a good return on their investment and they buy back their equity. And then there's been two phases of that. So they took out debt and they took out debt again more recently to buy out the rest of their business. So they're officially owned the whole thing again.
9:59They bought all of it back. But the first hour of the event, maybe two hours of the event, was her explaining that journey, starting this business with David. Then the personal aspect of being husband and wife, having these kids selling the business, you know, getting a divorce, buying the business back. They're still incredibly good friends. They're both still running the business together, but like very vulnerable breakdown of like this story, right? That's the first hour. I would have flown in just for that. Like just that alone. Yeah. Yeah. So she, I mean, she really is a rock star for hosting the event and then doing like the flagship keynote speech in a way that I've never seen a speech done before.
10:35She, she actually called up like all these important people from her life. So like she's on stage speaking and like within the first two minutes she's calling six or seven people on stage david's one of them and then she goes in the line and explains how important everybody is to her story and her journey so uh anyway mary ruth check her out buy some of her vitamins she's killing it but they now own their whole business again so like there's a bunch of debt on the business they have to pay that debt off but like they went through the journey of you know having nothing having everything and deciding the company's worth more than everything or they've been the the cash upper was.
11:07So they're back to building that great business. So that was the first one. Any questions on that? No, I know David well enough that I remember him posting the details when he did that in our chat group. And I think it was you or somebody else was like, dude, that is insane. Sean here to tell you about Saris Analytics and Saris Pulse. Ridge is profitable every single day. And we've taken that super seriously since we built this business. We track contribution margin by day. We look at the SKUs we sell every single day. And we have to do this manually up until Sarasomics came out. We take all of our SKU level data.
11:46We build it into the data warehouse. Everything that goes into making a true P &L, I get on a day-to-day basis. Saras Pulse gives you clarity. So your COO and your CFO and your CMO start speaking the same language.
12:09The whole thing is just nuts. But I think the thing that I admire is just the conviction that they have over the long term in the thing that they're building. I don't know that I've ever had such high conviction in anything like that. To take that kind of risk on. So many people just spend time chasing to get the exit or get the cash. And so they got the cash and then they realized, ah, no, the company's more valuable. I'd rather have the company. That's a common thing that you hear from a lot of billionaires will tell you. The ones that sold, if you ask them, what would they change? They would say, I never would have sold.
12:46I would have just kept the damn company because it was a great company and I'm never going to beat it. Yeah. I mean, I do think it's different when your name's on the bottle, right? It's Mary Ruth Organics, right? So she's like, I can't do something else. Like, this is my thing. Cody runs his family business. And I think Bobby Brown had the same issue. Like, his mom was like, yeah, my name's on the thing. And now forever, it's some company, somebody controls, they can do whatever they want with it, and my name's on it. But anyway, so badasses, nothing but respect for them. Really awesome that they jumped in.
13:18They told their whole story. They talked about the pros, the cons, building the whole thing. And then, yeah, yeah. I brought up, you know, David being in Kabbalah. Dude, that guy's like famous in Kabbalah. So if you're hanging out with David outside, random people will run up to him and like thank him for his spiritual teachings. So it's just so weird because I'm like, bro, I know you're from Amazon. I know, I know. I watch what he chats about in our Dex group and then I'm like, I follow him on Instagram. I feel like he puts a cape on for one of those jobs. Like he's Bruce Wayne in Batman. He'd have two different lives that he lives.
13:51Yeah, it's just so funny you're talking about, you know, like, you know, Amazon buy box tactics and that he's teaching people how to get saved by God or whatever. I know. Anyway, super, super cool. Okay. Now the comfort side of it. So, um, it's the panel was me, Jeremy from Kitsch, David Guillaume from Meredith Organics and, and Hudson from comfort. And like I said, it's the four minute mile, right? How has this business been able to be so big, so good, so fast? Um, it probably comes down to like three or four core tactics that we're going to kind of break down here today. The first is operating at a scale that is unbelievable.
14:27Okay. So you, you talked about like, you know, they, they're shipping all these packages. It starts at the content generation side. Right. And this is where I feel like I'm a boomer. Like I feel like I'm unk. Uh, and Cody has the same feelings. Um, I pay per post for influencers. I find people with reach and people who are famous and I pay them to post. Okay. Okay. There's no click data tied to that. There's no sales data tied to that. Like it's kind of impression driven, but like, that's the model I've been playing at for a very long time. Cody's the same way. Everyone listening to this is probably the same way.
15:02We're paying people to post. That's our influencer strategy. What comfort does is they just want the best content possible. Right. So they source creators and they have discords and they use TikTok shop affiliate programs, but really they're just trying to find anybody who will make content and they want to pay people for that content on a per sale basis. Right. Um, so that sounds like a normal TikTok shop strategy, but like I'm gonna explain sort of like the, the scale. So in November, he opens it up to all of his affiliates. He's like, Hey, if you make a thousand pieces of content, if you post a thousand videos in November, I will give you$10 ,000.
15:44Okay. And he has 5 ,000 people who are like, I'd love$10 ,000. This sounds amazing. Right? Like I would love to get that. So 5 ,000, 10 ,000 people enter there. And to do that, you have to post multiple times a day, right? Like just the math. That's insane. That's, that's like more than 10 posts per day. Yeah. Yeah. So like the math is just like, you have to post so often. Right. And the thing is, he wants them to post. He wants them to post onto their platforms. If you tell a celebrity, I want you to post, you know how difficult it is. They fight over every single word. They put the link in wrong, whatever.
16:20Right. Cause they have like their own image. But when you have people who are 18 years old and they live in wherever on earth, like these people are not, they don't have followers. And they're just like, Hey, I'm going to hustle it because I know this guy will give me 10 grand if I post all these photos, right. Or all of these videos. And here's the thing. So let's say 5 ,000 affiliates enter. By week two, only 50 people are still posting every day, right? So all of their posts, you got for free because those people fell out. Nobody can actually post that much, right? But by the end of it, you have 10 people who just learned how to post the greatest videos ever.
16:56Every single day, they're honing their skills and they make affiliate commission along the way, right? So they will get affiliate commission along the way. But it's how do you turn like an affiliate into like a mercenary for your brand how do you how do you turn them into like and like they're gonna go out there and tell everyone they're gonna sing the praises like of what is capable if you like work for and believe in the brand that is comfortable that's the part i don't get so like i understand the volume aspect so i even understand the reaching out to a lot of creators at scale like we i guess like the comp for me with us would be like we do a lot of product seating.
17:33Right. But the piece that I don't understand is like, if you're the creator, why, like, do you think it's just the financial incentive to post that much that gets them that engaged with the brand? And then, because he's had a lot of creators for a long time. So like, this was just a one-time thing that he did in November. What is the thing that comfort has that makes that many creators want to be spokespeople and salespeople for the brand? Yeah. And I like, it's really bad. You have to break your frame of thinking when it comes to this, because even like working with creators or doing product seeding, you're probably hitting people who are actively involved in the creator economy to some degree.
18:16like he specifically says he wants people who have no followers like he wants people who have never posted before right because these people haven't made money on the internet and if they start working with comfort he's like that's how you get people who are loyalists people who are like so bought into the brand right the other thing i mean here's a couple checklists but like one of the most important ones is your brand has to stand for something right you can't just be generic like this doesn't work for team who will walmart and he's like interesting for me it'll work for us like for sure it will yeah yeah yeah so you have to something people can buy into you have to have a story that's worth sharing the other aspect is it can't be just be about financials he's like because the the top affiliates the top creators know it's all about financials they will move to the next offer as soon as they can get a bag from somebody else it's like you have to have people who really become, you know, martyrs, missionaries into your brand.
19:10Right. Like people who are like live or die comfort. Cause he's like, like, cause the people he has, he's had for a long time. He's had them since the brand didn't exist. So these people know what's possible. So anyway, that's, and I'm going to talk about like the person to person aspect next, but just really understanding the scale of this, right. He has, I think he said 50 ,000 people have made a creator video for them. So like on TikTok shop, they've made a video trying to sell something. It's like a huge number, right? Most of them go flame out and go nowhere. But out of those 50 ,000, it's finding the 500, right?
19:45That are every day showing up, every day posting, every day trying to drive the brand mission forward. They're like salespeople. They're like the Costco roadshow people, right? But they're doing it online. and the best training ground for that is like i think doing these challenges where hey if you post a thousand times in a month like i will guarantee you i will pay you some amount of money even if your videos suck and you get absolutely no views because those people when they get the money they're like oh this guy's legit and i've just learned a skill i've been in boot camp for the last 30 days so anyway that's incredibly interesting now i'm gonna talk about the the the nurturing aspect of it.
20:24So he, every day is in the discord with his creators every day. He's pumping people up. He is doing video calls one-on-one with the top affiliates. And every month he is running or so I think it's every week, a two hour call with all the affiliates. And he's just in there hyping them up. And that's why it's like, it's a cult of personality. You have to like, you have to get in there and like be Billy Mays. You have to be the salesman for the brand. You have to get these sales reps stoked to go out there and make content. And he brings in success stories. He's like, look, his top affiliate makes like$200 ,000 a month.
20:58And he just brings her in and she's like, yeah, tell her what's possible. Tell her what's going on. So I bring up that it's very MLM adjacent, multi-level marketing adjacent. But the difference is they're not making money getting new affiliates. There's no multi-level to it. It's just the the like the community and the one-on-one relationship building. That's the same. Yeah. The social selling aspect to it. We're like, you're getting people together. You're making the content. Um, so you have to one, think way bigger, way broader, way more reach than, than everything you're thinking about right now.
21:32It is not one-to-one affiliate, like affiliate or influencer deals. It's like, you're trying to get tens of thousands of people to make videos for you. And then you want to cultivate them with the best of the best. and then you want to heavily pay them, right? And then it is nurturing those leads, right? Or employees or whatever in like a very inspirational way, right? And then the third piece that everyone thinks it's just a TikTok shop brand, right? When you talk to people, they talk about comfort. They're like, oh, it's a TikTok shop brand. He's the number three brand on TikTok shop. That's very big.
22:02He'll do$20 million this month on TikTok shop. His business will do$150 million this month or whatever. So TikTok shop is a very small percentage of it. He's the number one spender on Snapchat. He spends$100 ,000 a day plus every single day on Snapchat. So it is taking all of the content, the best content, and then bringing that to other platforms as paid media. And then he still pays them affiliate commission on that. So he'll run - On other platforms. Yeah. So he'll run the ads and he'll track it, UTM length, in North Beam, in whatever. And if they make good content and he drives sales on Snapchat, He's paying them affiliate commission on that.
22:41So it is very much affiliate first, very much creator first, very much content first. All those things are at the forefront. And then he unites it with paid media. So his paid media funnel is just, he always has great content. He always has great videos. Every SaaS company says they are AI powered, but very few can explain what it actually does for the revenue of my brand. This is why PostScript's approach stood out to us. They don't just build AI for demos or buzzwords. They built it to drive real incremental revenue. Postscript's AI called Shopper. It shows up inside of SMS at moments with real buyer intent.
23:15When shoppers are likely asking questions, hesitating, maybe even about to drop off. Shopper can answer product questions instantly, answer questions about fit, availability, recommendations, order issues, the kinds of stuff that people usually bounce for. This means more conversions, higher AOV, less lost demand. So you are driving more revenue and doing it more efficiently. Check out Shopper from Postscript. we use it at PILA, which is why I am telling you to check it out. Okay. So I guess first thing that comes to mind is in order to make this work, you have to have pretty high margins because you're paying an affiliate commission, right?
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23:50Which I'm assuming is at least five, 10 % at his volumes. It's probably maybe five. Yeah, somewhere there. Then you have to have ad spend. So like some percentage of that sale is going to ad spend. I'm just like, I guess you, you need like pretty solid gross margin to make that work. Cause I'm looking at like my own, if I look at Pila and I look at like, what am I spending of every dollar that goes to ads? Like you've talked about this, right? Like your business and mine are probably very similar. We probably run between a two and a two and a half MDR most of the year. And then there's moments where I can like get a lot more.
24:29So to add like another 10 % in an affiliate commission. On top of that, you got to have the margin stack to make that work. And I'm also like, I'd love your take on this, but what are the other mechanics of the category or the product that allow him to do this? To go so aggressive in the recruiting, the paying, and the engaging of these affiliates? Because this is not cheap. I don't think it would work for every category. It doesn't work for every category because the brand needs to have something people can latch onto. It has to be special to some degree. There needs to be a mission. So that's like one.
25:08There needs to be a mission. There needs to be margin. It's funny. We always say this here. There's no margin. There's no mission. So I like this. What's the other thing then? Is it the leader that Hudson himself is just so charismatic? Because the other thing, when I look at comfort, I see a female dominant brand. like all of his top i go on like look at his top tiktok creators they're all all women yeah it's very very female first i i didn't actually ask him what his breakdown for you know gender is um okay but let's let's tackle point by point so there needs to be enough margin to pay for this increased cost and i guess the flip side is we are very comfortable giving half of our money to meta but wouldn't it be better if we gave 33 of our money to meta and then like we give the rest of money to these people who are theory i love that yeah i love that but like what if it's half your money to meta plus another whatever to the affiliates yeah and that's why i like there is it's a great parable because there's things to learn but things don't apply to everybody right like you know i very we're gonna try to make ridge more gen z focused more tiktok shop focused, more affiliate focused, but like, it's going to be pushing water appeal.
26:27Like we're a male centric product. We don't have a mission tied to it. We're very much gifting oriented. Like the wallet doesn't save your life. Right. And like the comfort hoodies and the whole mission of like, like less anxiety, mental health awareness, all that type of stuff. People can be like, comfort is helping me in my day to day and is making my life better and saving my life or something in a way that like the wallet will never do. So yeah, that is a critical piece. But on the margin, yeah, if you have that built in, the affiliate commission only is paid on first-time orders. So, like, if you're looking or repeating this out, you should look at things that have some sort of natural repeat to them, right?
27:04Right. And fashion accessories, like, people buy a lot of them, right? Like, once you get them, there's some amount of LTV. Yeah, probably 25 % of people are going to buy five times a year or whatever, right? Yeah. So, like, you'll do anything to get those people in the front door. And this is just a great way. Also helps being so viral. So being everywhere, a lot of people don't check out on TikTok shop. TikTok shop is a great top of funnel awareness driver, but it's a horrible checkout engine. So if you measure things on return on the platform, there's just going to be spillover. He sells a ton on Amazon.
27:35He sells a ton on his website. His website's most of his revenue, but you think about him as the number three TikTok shop seller. That is just top of funnel awareness that spills over to his website everywhere. Yeah. It's again, this comes back to like your was it the old bezos thing like your margin is my opportunity like my takeaway from tiktok shop so far correct me if i'm wrong here is the ones that win on tiktok shop are the ones who can go on there and say like i actually don't need to make any money here i can i can use it as like a lever for everywhere else that i am i've never seen anyone turn a profit on tiktok shop as a pnl so like like on it as a standalone channel like it you would not be building your business there yeah and uh i think there's a gen z focused hair care brand for men called based yeah um and they're doing really well on there and us even talking about tiktok shop pnl is like a boomer strategy to them right it's like it is just about getting impressions and then capturing sales everywhere possible and that's really where we start getting to like agnostic commerce it's like, I don't care where I'm sold.
28:44I just need to be sold everywhere. Because if there's a checkup box on the internet, if I'm famous enough, people will try to buy Ridge wallet there. And that's the Hudson approach, I think, the comfort approach. Yeah. I mean, there's a lot of reasons I like for it. Can you back up a few minutes ago, you said something about Gen Z and TikTok, like that that was one of the things that makes, like you want to get Ridge to be more Gen Z folk oriented as a brand. Is that because that's the, your thesis is like that is largely who is consuming on TikTok shops or is that a broader like long, like longevity of Ridge?
29:17Like we want to be more Gen Z oriented. Yeah. And sorry, I, I'm not talking about the actual people that are 18 to 25 right now. That is Gen Z. I'm talking about like in internet speak, like TikTok shop and getting good at that form of marketing is very Gen Z coded. It's like, I got you. All right. The marketing I do right now is very millennial coded, which is like Facebook ads, YouTube influencer. Like I'm going to get, I'm going to get really good at app loving. It's like, this is, this is, this is boober. And they're just like, Oh, I'm going to make, you know, I'm not going to say Hudson doesn't do this, but like the brands that are crushing it on TikTok shop make claims that are illegal and they kind of hand wash it because it's through affiliates and the affiliates are making the claims and they're not making the claims.
30:05Hudson doesn't do this because it's a hoodie. It's like there's no claims to be made. But look at the best-selling supplements. It's like, see what the affiliates are saying. Yeah, it's super scary, man. Actually, I got so many questions on the TikTok shop side. That's actually one of the things I wonder with American ownership. Does this stuff start to change, right? Because an American company might not want a whole whack of people making claims. Is the U.S., is it called the FTC? What's the FDA? No, not the FDA, that's the drugs. But isn't there like a commission that's very consumer protective or protectionist in the States?
30:42Like there's a governing body that really cares about the consumer. Yeah, so the FTC sees people for false claims all the time. Yeah, like if you're an American owner of TikTok, would that not concern you? If you're scaling an e-commerce brand today, ads alone aren't enough. After Sell focuses on the one moment that every brand already owns. after checkout and turns the post-purchase moment into more profit. Monetize every order with post-purchase offers and thank you page experiences without disrupting checkout or hurting conversion. Enterprise-grade tech used by Gap, Ticketmaster, Macy's, and Target now driving results for brands like True Classic, Hexclad, Ridge, and Jones Road.
31:22I would know. This is the reason I ended up buying three pans from Hexclad instead of two. Aftersell has already generated over$1 billion in additional revenue for e-commerce brands, revenue that doesn't require more traffic or higher cap. So check out After Sell and tell them that the operator sent you. One takeaway from this is that people are too myopically focused on TikTok shop in and of itself, right? Well, I'm telling you right now, Comfort is incredibly successful. TikTok shop is an avenue of their success, but they are not a TikTok shop brand. Like they're making 80 % revenue everywhere else, right?
31:57But the problem with recreating this is that a black swan is, yeah, TikTok shop is changing ownership. The Ellisons are buying it. The Ellisons are very interested in owning the media. They bought Paramount. They're trying to buy HBO. They bought TikTok. I think it's so that they can control the narrative for an entire generation or the entire country. That's what they're trying to do. And I just don't know if shopping will play a part of that. Maybe they get rid of shopping because they're like, no, you actually have the feed and we want people to watch more conservative of TikToks. Like that's right.
32:28Yeah. They might have other motives, right. That are not purely profit driven. So in that case, like, so you're, you're as Ridge, then you're looking at like, okay, how do we make TikTok shops work? And you've been posting messages about TikTok shop. So like, as you look to the platform, is the, is your thesis similar to what comfort is doing? Like, we're going to use it for top of funnel awareness. Like we're just going to make as much noise as possible using this thing for as long as we can. And whatever happens happens. Is that the idea? Like just litter it into the existing stack of stuff you do?
33:00Yeah. So my thesis is TikTok shop will not work for Ridge because we are two out of a price point. We are two men's focused and we don't have the network effects that a goalie or somebody else might have. Right. If you buy a Ridge wallet, thank you for your purchase. You will not come back and not buy another wallet where a goalie or, you know, a Mary Ruth organics has some sort of, uh, you know, LTV type of that product. so my thesis is it's not going to work for me okay but with that being said if there's a five percent chance that this is the next facebook i have to give an honest effort so i'm doing i'm doing 10 grand a day right now on tiktok shop i'm i'm spending 10 grand a day on tiktok shop ads gmb plus or whatever right um and i'm paying agencies to find me a bunch of creators and post because what i don't have in the hustle that huts have me starting it what i don't have in like going in there and like hyping up these groups i haven't capital and i'm just going to pay agencies to get me a bunch of people so i'm working with a men's focused tiktok shop agency to try to make it work and you know they're posting 100 videos a day or whatever right um and then that content the best of it i promote more of it and then i get the whole i try to jump start that whole flight wheel so that's what you're bypassing the creator recruitment part yeah and the agency's doing it for you and there's a bunch of agencies who have access to tons tons of creators in Oh, yeah.
34:25But doing that will only get you so far because Hudson has built one-to-one relationships with 500 of the greatest affiliates of all time, and they text him all day. And he's their boss. And they believe in the mission, and they believe in what he's doing, and they get paid very well at the same time. Hmm. Okay. So, I guess then, did he talk much about what they do? I'm also interested in the idea of paying the creators across platforms. Right? So he takes the content, he recycles that to other places where he spends ad dollars against it. He's got to have some reasonable way to track all of that then.
35:06Yeah, so I think he's just using Amazon. Right. So this is just for his website. Okay. So let's talk about some of the advantages of his business. Okay. One, you know, yes, TikTok shop affiliate, and TikTok shop fees eat up margin. Well, that's 20 % of his business or whatever, right? So there's a lot of spillover that those affiliates on TikTok shop drive that he's not paying for. So he's not paying them on Amazon. He's not paying them when they just Google, when people just Google the brand, right? So he's getting a lot of, it sounds like a lot, like a 10 or 20 % commission, but it's only applicable to 20 % orders.
35:45Then he's taken the best content and he's running it on ads. So he's running that on Facebook. He's running that on Snapchat. And that's to his website. But the only way to track that is going to be NorthBeam. Last click UTM or NorthBeam UTM. Which my NorthBeam ROAS might be 0.4 or 0.6, even though my business is at a 2x. So we know Facebook has a halo effect, just like TikTok Shop has a halo effect. And he's only paying on a third of that right now. So effectively, he might pay commission in aggregate on 25 % of orders, first-time orders. and then they show it's actually just not as painful as it might sound like a big a big commission but like you can never capture what people are googling so you don't know who to pay that commission to does any of this remind you of the facebook organic days like you remember all the the like the buzz feeds of the world who all built these like crazy businesses because you could just post organic content to facebook and get weird amounts of reach right before facebook figured out its ad machine and turned like basically flipped the whole thing on its head is any of this remind you that like is this working on tiktok because you can have a an individual affiliate or creator post 10 to 20 times a day and it's volume because like one of them might go viral for god knows whatever reason right um does that organic reach just go away at some point like for sure this does tiktok just turn this into an ad machine you know it's gonna to have to flip at some point, right?
37:10It can't all be free forever. Yeah. And what I would say is it's just like that. And if you go on TikTok, the ad load's already incredibly high. Between shop posts and between actual ads, it's probably at 50 % of the poster ads are monetized to some degree, right? So I think it's already happening. That's why the window is, if not closed, it's closing fast. But I just think there's good learnings that can apply to so many different businesses. The other thing is, the reason why their scale is so big and so impressive is he's the most sophisticated person doing it. I've talked to a lot of Magnfigure TikTok brands, but they're always, like, they don't have the system as built out as he went and actually built it out.
37:51He doesn't have this idea of, like, you know, taking the content, running on ads, building a meta machine, building a standalone DTC business. Because, like, the reality is Comfort's going to continue to grow and be successful even if TikTok shop gets banned because of all the effort he's put into it. that started right you go to tiktok yeah i mean it's sort of the uh anybody who got big it's like anybody who gets big with a tactic today even if that tactic goes away they still like a certain amount of momentum and inertia that you just get now right so like you just you bought so much reach in this case like he's not he's buying it but not directly like with ads right he's playing this arbitrage attention game on tiktok while it's still available and it's worth an effort for everybody just to just to figure out how these flywheels actually work like how to make them work for your business like dude it's i'm going in with like a 95 chance it fails for ridge but i'm going to light a couple hundred thousand dollars on fire because like if it's the next hundred billion dollar switch which was facebook ads were zero dollars now they're a hundred billion dollars a year tv was a hundred billion dollars a year now it's a hundred billion dollars a year it's like it hasn't grown if this is the next switch like this whole organic affiliate flywheel.
39:02We got to, I got to give it my best chance at making it work. The other black swan event is if AI content just really does take over the internet. And then it's like, you don't need, you don't need the affiliates making a thousand videos a month or whatever, because AI is just going to do it for you. Yeah. Yeah. I mean, I've seen a whole bunch of chatter on like how legal is all that AI UGC, right? Like you can't have fake people doing testimonial style content. whereas a lot of these creators can absolutely do it. Like, they're using the product. They can speak from firsthand experience. It's going to be illegal to get AI to do that.
39:35Like, it has to be. Yeah, but... I'm pretty sure it's already illegal to do that. Yeah, but if you want the speed of the American court system to solve something for you, it's like, good luck, dude. That's what you're counting on. Was there anything else that Hudson told you guys that was just sort of like nobody had really quite thought of things this way before? I mean, the most striking comments I think I've already said, but I specifically asked him, how many followers are you looking for when you reach out to affiliates or potential affiliates? And his answer was as little as possible. He's like, you do not want people who currently are valuing their reach.
40:14You want the smallest amount possible because the algorithm just wants good content. and follower count is not a direct correlation with the ability to create good content. So he takes people who have, and he takes a lot of people, thousands of people through this funnel who have no followers, have never made content. He tries to make them make good content. And the ones who rise to the top after the thousand videos in a month make amazing content. Right. And now, now they can go and make a career doing this, but it's like, it's like anything. There's, there's a lot of attrition. That hurts my brain, man.
40:48So like, he's basically a it's like a talent scout for a sports team right he's out there looking at these people before they're actually pros and he's got some criteria that he's built or his team has built to like identify the ones that have potential and then put them through the system or or not or he's just saying like hey you've got a pulse you want to make videos take a swing yeah and the ask is is big it's like it's like you have to make a thousand videos but if you do it i guarantee you'll get$10 ,000, right? And you want somebody who's like, holy, yeah, I want to try that. And then you, because like the fiasco is big, it's probably two or three hours a day.
41:28But like, it's only two or three hours a day. Yeah, and I guess there's a lot of people who have two or three hours there, like especially young people. They've probably got the time. Yeah, and then it's just like, do you have somebody who will get better every single time, who will actually commit to it and who will prove it? And at the end of it, you have someone who makes killer content. And that person, you you've worked with them every day for 30 days they're like this guy's my mentor right i'm bought into the whole system um you're it's not too dissimilar to um i heard you on our show at other places talk about like the ad machine the math on the ad machine like how many ads you have to make to find winners is probably similar to this right like if you go recruit 50 000 creators just to get down to 500 great affiliates.
42:13You probably make 50 ,000 ads just to find 500 great ones. Yeah, you know, it's a good analogy. I think the ads thing is you get better at it over time, where you never get better at pulling in random people. Because it's just random. It's just random. And so then it's just a volume game. You have to actually go find tens of thousands of people who are willing to try this. What's up, operators? Welcome to the RichPanel ad read. RichPanel has been a sponsor for over 12 months. I've been a paying customer for over 12 months. And guess what? I just renewed to pay again for another year. We have cut our SaaS bill in half and automation dropped our cost per ticket by 70%.
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43:34yeah and you know it really harkens back to the era of toms like you know will be parker buy one give one like these brands are trying to have a mission behind them but like it just was kind of feel good kind of too corporatey but this is like look if you're really going to be a brand warrior and you're going to like my brand is for these people like we are changing the world for these reasons um it could really work for you right like i said like i rich i'm not i'm not the guy jumping into discords trying to get these people to hyped up to sell wallets you know what i mean no if people ever want me to make a a passionate plea to have you buy wallets i would just be like yeah they're pretty good man you need one right everybody needs a wallet um no actually like that i i appreciate you coming out and talking about this because tiktok tiktok shop is like probably our biggest swing of 2026 for what we're trying to do as a brand.
44:31And the thesis has been that we are mission-oriented, so that we should be able to recruit people to the mission. In the same way that our customer, we have a, I think I commented this, but we have a really, like a weirdly high repeat rate for a case company. Like most case companies have terrible repeat customer rates. Like we've seen some numbers and we're like, wow, that's awful. Ours is like three or 400 % higher than the average one. And I think it's because we acquire a lot of customers on messages that are very personal. It's not just a functional benefit kind of product purchase. People either buy us for climate reasons or they buy us for personal health reasons.
45:12They just believe in a better product for a very small number of reasons. But it turns out that it makes for very loyal customers. And I've been looking at TikTok shops thinking, the same mechanics have to apply. with recruiting creators. And this example of comfort is, you know, making me feel better about it. Yeah. Yeah. And, you know, the other thing is everyone goes after the top affiliates. They're trying to get the top affiliates on the platform to talk about them. And what Hudson has been able to do is create his own top affiliates. Because he's like, and I misspoke earlier, the top affiliates are mercenaries and you want missionaries.
45:51And to build the missionaries, to spread the brand voice, you have to do their bottoms up. But of course, when you're a big brand, the top affiliates will jump on there too. Because if they can sell well, like they want to make money, they will sell the brand that's selling the best. So it's like a lot of people help them. They're like, oh, I'm going to go out there and try to recruit the top affiliates. But it's like trying to get in the inbox of a Kim Kardashian. It's like, you better bring a big check. And then it's doomed from the start. So if I was you, I'd start with it more of a groundswell.
46:17You have a product that has a purpose behind it. You have a female first audience. And yeah, man, I would just start grinding it out. Yeah. I mean, the, we have a huge amount of, like we have a decent sized seating program and most of those people actually do post to TikTok shops. And then we were going through the setup of our TikTok shop, like all the infrastructure. We're like, wow, it turns out we have a lot of people who make videos for us. Uh, we just don't really pay attention to TikTok as a brand, which just is so embarrassing to say out loud now, but it's true. Like if I'm being honest, you know, like I ignored that app on my phone for a long time.
46:54long time. And really, so it's like once once you see it and once you see somebody post, it's really nurturing that person to get 50 more, 100 more posts and like bringing them in and be like, hey, you're basically going to work at the company. It's like I'm going to like I'm going to teach you how to make more money than this thing. And and then so that's one piece, the actual getting the post. And the second piece, I think is next level, is then giving them more money when you spend on that content and showing them that like, Hey, look, this isn't just about your reach on TikTok shop because TikTok shop might go away.
47:26I'm going to take your content. I'm going to spend on Snapchat. I'm going to give you a percentage of that because you're going to drive sales over there too. And like, just try to treat everyone so fair. It's a very fair approach to it. So now that this is like, uh, what's going through my head, Sean, is the all marketers, like markers ruin everything. So Hudson's talking about this stuff, right? He did an event with hundreds of people. Those people are going to go tell other people. What do you think is going to keep this from being ruined by marketers? Yeah. Yeah. The question is, why is Hudson feel comfortable telling everybody now?
48:00Yeah. Right. Like that's another way to say it. Yeah. It's like the guy in three years made basically a billion dollars in retail sales at margins, healthy margins, hundreds of millions of dollars in EBITDA. Right. Why is he telling me? And like, Why am I telling you guys? And I think it comes down to two potential paths. One is this window is closed because of a dark swan event, right? So Ellison's buying TikTok. They, without a doubt, want to control the media. Why did they buy Paramount? Why did Paramount just buy the free press? Why are they trying to buy HBO so aggressively? And why are they buying TikTok?
48:35They want to be the de facto media family. They saw Secession and they're like, I love that. I want to do that. I don't want to be that guy. So that's a dark swan event. Or the content just becomes AI in the future. And this whole creator thing is actually just a blip moment in time that existed between Facebook ads getting worse and AI taking over the entire world. So there's one path. It's like it's a dark swan. The other path is Hudson's just so much better at it than everybody. He could tell you exactly what he's doing and he wouldn't do it. Actually, that's true with most things, right? If you actually look at most things, a lot of people are, they know what to do.
49:16They still won't do it. You can tell somebody exactly what to do. Like tell a hundred people exactly what to do. And two will actually go, go try, try not succeed. And I think that is actually just probably, that's what's, that's what I'm actually thinking is, is the real truth, right? Is like put the black swan stuff aside. It's probably just because nobody's going to do it to that level. You know, it's like Kobe Bryant or whatever. He's like, yeah, okay. How do you get good at basketball? He's like, well, you wake up at six in the morning every single day and you train for three hours. Then you wait three hours and you do it again and you do it again and you do it again.
49:49And they're like, well, what about nights I go to the club? What about the, nope, nope. Every single day at six in the morning, you're in there, you're playing basketball. That's how you get good at it. And that's Hudson in front of everybody. He's like, here's what you need to do. Reach out to thousands of people personally. You have to invite them into the brand. You have to explain your mission. You have to explain your values. You have to get on calls with them. You have to coach them through every post. You have to watch them get better. You have to pay them a bunch of money. You have to make it work.
50:15And eventually you'll have a big business. And people hear that, they're like, that's for me. Explained that way, I don't want to do it. So that's great.
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51:06As a CEO, that's like music to my ears. Sign up now and you can lock in 50 % off unlimited tests for the year. I think the comfort mission thing, what I like about it is it is, I like there is one. What we found with Pila, and again, this is paid acquisition. This is not what he's talking about, I guess, in this like sort of affiliate driven way. But our eco messaging takes a long time to convert people. Those people typically wind up being our best customers. right um and i found that like our toxin-free microplastic free messaging converts faster it hasn't been around long enough for me to speak to like the lifetime value of those customers um but i do wonder if like this whole thing is just an arbitrage and attention like are we just is comfort just so good at r being the system i i don't know what his lifetime value looks like but can you maybe unpack that for me like why like why does that part work so well for them like what does he got i think his mission is unique in the fact that it is very selfish and what i mean by that is it's about getting rid of your anxiety like like the hoodie is heavy and he has a travel hoodie and people hate airplanes they hate traveling so he made a hoodie that is 15 % better for traveling than anything else on the market.
52:34And that extra 15%, one, you get the benefit of talking about your mission to end this anxiety. And if you buy it, it directly solves a problem. And let's counter that with the two things you have. So the eco thing, it's a mission people want to buy into, but it doesn't actually help me today. It's like, look, they're still going to burn tires in China and India. So if I buy it, it's not going to help me with a microplastic toxic thing. Like that actually could affect my life right now. It's like, look, I don't want people to be poisoned, but I really don't want me to be poisoned. So I'm going to buy your thing.
53:07Yeah. Yeah. And so one is faster moving on the front without proof yet that it's better long-term. And then the other one is longer term, better, but slower moving on the front. And what he's got is possibly both, right? Is because it's selfish, people move really quickly they act the creators also want to join in because they identify with it so i love that part but then i think the customers are also it's to say it's it's like creator and customer are super aligned is what i'm seeing like that's that's probably my takeaway here um yeah imagine if you had a pill that every time you like or like every time you bought ozempic they also gave food to kids that are starving it's like it's like you'd buy into this mission of like, yeah, I don't want kids to starve, but I also, I don't want to be fat.
53:51So it's kind of like a double win, right? And that's what the anxiety messaging, I think, of comfort has, where the ego messaging is lacking. But maybe with the microplastics, you could hit on both because like, hey, we're helping save the world and we're helping save you. I think that's critical. Yeah. We're really like, a lot of our success right now is better for you and better for Planet. And that works well for us. Yeah. Okay. In the last five minutes, I do have to bring up, how does he grow so fast while bootstrapping? Yeah, dude. I think cash flow management's key, but I think it's a couple of things, right?
54:28You're paying affiliate commissions after the sale happens, unlike Facebook ads where you pay it to get the sale. I know that sounds stupid, but that is in and of itself buying you a couple of days of accounts receivable, accounts payable. You're arbing AR a little bit there, right? you're getting the money first and then you're paying the affiliate commission and even the fastest you could do that it's still going to take four or five days right the sales are coming in you're tracking them you're validating them and then you're paying the commission and what if you wait 30 days to make sure there's no returns right so like you could be saving yourself a ton of money on the affiliate side versus paying facebook today that also i'm sure he has great terms at his factory i mean he's buying more than anyone else in america he probably has really great terms at factory.
55:14But the second thing is going to his website, he incentivizes pre-orders. And it's a small incentive. It's you save five bucks, but you wait 60 days to save that five bucks. Some people are going to do that because they don't need it right now. They're traveling in three months or whatever. And that obviously hella helps with cashflow. So I just want to talk about bring up those last couple of points. Dude, the pre-order thing, when I saw that three months ago, whenever Hudson got added to one of our chat groups, I remember going to the site, I'm like, oh, this is either really stupid or it's genius.
55:45And then more I thought about it, I'm like, oh no, it's genius. This is like straight up, it's got to be cashflow. Yeah. You don't get to triple your business without outside capital or without really awesome cashflow. So just think about those two pieces, the pre-orders, right? Because he's a travel focused brand a little bit, people know that they're going to be traveling whenever, or if it's your eighth hoodie, you don't need another one right now. I'll wait, I'll save the extra five bucks and I'll get it in three months or whatever. Right. Yeah. And then paying affiliates after the sale, huge cashflow benefit that I don't think people talk about enough.
56:19It's yeah, that's genius. I mean, my head's off to the guy. Like, it's just an incredible story. It's a very cool business. And it's awesome that he was willing to go to LA because he doesn't live in LA, right? Like he went, he flew out to speak to a lot of people to basically share all the goods and he's generous for doing that. So Hudson, if you listen to this, that's just awesome. the other shocking thing is how down to earth and chili is it's like it's like you know you i've met a lot of people in e-commerce and even people with small amounts of success are total assholes right like people doing 40 million dollars a year will try to be a big dog to you and this guy doing 600 million is just down to chat wanting to give money to charity willing to talk to anybody at this thing so awesome fantastic i'm glad he did it i'm glad he lets me tell the story a little bit.
57:07So we're chipping off a little piece of his shine, but don't worry. He'll be, he'll be on as a guest soon enough. Cool, Matt. Hey, Sean, this was great. This was awesome. I learned a shitload. I'm going to actually try to get this recording before we release it and send it to my team. Yeah, yeah, dude. You can act early on it. There's one other piece I want to, I want to circle back to. You know, it's funny. He sent me a message on Telegram. I'm in a chat group with him and some other people. And he sends me a message because he finds out I'm Canadian and he's like hey my name's Hudson uh I'm the owner of uh Comfort would you be willing to talk to me about Canada and I'm like dude yeah no problem like happy to it was like the nicest way to ask for help ever I'm like this guy's great yeah always down to ask for help always down to share so um you know David Guillaume dropped one piece of knowledge is that like there's givers and there's takers especially like in small communities like ours right and his goal david david game's goal is to always be a net giver because if you take too much he's like you get exiled from the group he's like they'll just cut you out of the conversations if all you do is take so it's like he talks about him meeting hudson for the first time and then like fighting over who can help each other the most right it's like no i'm going to tell you things to help your business and it's just because you want to immediately deliver deliver value um which is nice, dude.
58:30And look, I want everybody to keep winning. I guess the thing I wanted to circle back to and say was when you hear about the four minute mile, you either get stoked that somebody did it or you get dismissive that it can't be done. And there must be some some failure there. And I've been both sides of that. Right. It's like when you hear about someone doing six hundred million dollars, you're like, that's a lie. It must be a scam. How do you do that? Or you can be like, holy heck, can that guy teach me how to do it? Yeah. One of those people is more successful. If you go in with optimism all the time, sometimes you will get scammed, sometimes you'll get burned, whatever.
59:02But it's just a way, way easier way to live. Yeah, pessimists sound smart and optimists get wealthy. That's how I like to look at things. We have a newsletter. We throw events. I do this as a hobby. I make not very much money doing this. I choose to do this because I love e-commerce and I love doing this. I love talking to everybody. We're going to bring higher quality episodes. I'm going to be more guests on more shows. We're going to have cool going on all the time. Thank you for being here. It's a fun hobby. Talk to you later. Goodbye.
From the publisher
How does a bootstrapped brand go from $0 to $600 million in three years — without raising a single dollar?
Sean Frank, CEO of Ridge, and Matt Bertulli, CEO of Pela Case, break down the explosive rise of COMFRT, the anti-anxiety travel brand founded by Hudson Leogrande that has shattered every assumption about what’s possible in ecommerce.
They unpack the tactics, the mindset, and the cashflow mechanics behind one of the fastest-scaling bootstrapped brands in history.
The conversation dives into COMFRT’s radical affiliate strategy — recruiting thousands of zero-follower creators and turning them into brand missionaries through Discord communities, weekly coaching calls, and a grueling “1,000 videos in a month” challenge.
Sean and Matt debate why TikTok Shop is a top-of-funnel awareness play that no one profits from as a standalone channel, how paying affiliates after the sale creates a massive cashflow advantage, and why having a selfish mission — one that directly helps the buyer — is the secret ingredient most brands are missing.
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