Retail in America cover art
Podcast · 26 episodes

Retail in America, page 2

by Ron Thurston · English

RETAIL IN AMERICA is a conversation about running stores and leading people. Ron Thurston talks with the executives, founders, and frontline retailers shaping where the industry goes next: what they're building, what they got wrong, and what it takes to grow a business at store level. Retail leadership, store operations, customer experience, culture, and the technology underneath it. Season 3 is about the human edge of selling — how the best retailers win with people, presence, and craft. Ron Thurston is an NRF Retail Voice, a Top 100 Retail Technology Influencer, a ReThink Retail Top Retail Expert, and a two-time #1 bestselling author. New episodes regularly.

All episodes, page 2

IBM Part 2: What Their New Research Says About the Future of ShoppingIBM Institute for Business Value research on how AI is shifting shopping from “assistance” to “personal AI shoppers” that research, validate, compare, and help decide—blending digital, social, and…12 Dec 2025 · 17 min · 8 chapters
Microsoft Part 1: How Copilot Is Transforming Frontline Operations with AIHow Microsoft Copilot and AI can be adopted by frontline teams in retail/hospitality by starting small, iterating, and addressing “myths” about complexity and readiness.10 Dec 2025 · 10 min · 3 chapters