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The Foundr Podcast Episode Summary: 471 - Why Entrepreneurs Will Benefit from AI with Linden Tibbets
Podcast Overview
- Title: The Foundr Podcast with Nathan Chan
- Host: Nathan Chan
- Guest: Linden Tibbets, Co-founder of IFTTT
- Episode Number: 471
- Description: Linden Tibbets discusses how the recent AI wave creates opportunities for entrepreneurs to innovate and grow. He shares insights from his journey with IFTTT, a platform that automates interactions between different applications.
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Key Takeaways
Introduction to Guest
Linden Tibbets
- Background:
- Originally from Texas, ventured to California for school.
- Worked at Electronic Arts, contributing to game development.
- Transitioned to a design-centric approach to problem-solving.
- Creation of IFTTT:
- Founded in 2010, allowing users to automate tasks across apps.
- Leverages API technology to integrate various platforms seamlessly.
- Gained traction through a private beta model, driving initial user engagement.
Major Topics Discussed
- The Role of AI in Entrepreneurship
- Emerging Opportunities:
- Each tech wave introduces new problems for entrepreneurs to solve.
- AI can significantly enhance user engagement and assist startups in scaling.
- AI's Impact on Marketing:
- Using AI tools can help businesses reach wider audiences more effectively.
- IFTTT's AI features enable users to automate content distribution across platforms (e.g., promoting Twitch streams on various social media).
- Starting an AI Business
- Key Considerations:
- Understand the target customer and market needs.
- Innovate with the existing tools while considering cost-effectiveness.
- Advice for Founders:
- Focus on creating defensible business models.
- Leverage AI to improve existing processes rather than reinventing the wheel.
- Insights on Leading a Tech Company
- Navigating Economic Challenges:
- Founders should prioritize sustainable growth and break-even strategies.
- Emphasizing user-centric product development leads to better alignment with customer needs.
- The Importance of Community:
- Building a product that resonates with users can foster a loyal community.
- Engage with users to continuously improve the product based on their feedback.
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Practical Advice for Entrepreneurs
- Utilizing IFTTT and AI:
- Explore innovative integrations with IFTTT to automate repetitive tasks.
- Consider how AI can enhance personal workflows and boost business efficiency.
- Building a Business in Today's Climate:
- Focus on solving persistent problems with modern solutions.
- Be proactive in understanding market shifts and consumer behavior.
- Creating Value and Defensibility:
- Identify unique value propositions that set your business apart.
- Develop a clear understanding of market trends to anticipate changes.
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Conclusion Linden Tibbets' journey with IFTTT illustrates the transformative potential of AI in entrepreneurship. By focusing on user experience and leveraging technology to automate mundane tasks, entrepreneurs can unlock new avenues for growth. The conversation emphasizes the importance of adaptability and innovation in the ever-evolving tech landscape.
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Additional Resources
- Website: [Foundr](https://foundr.com)
- Social Media: Follow Foundr on platforms like Instagram, YouTube, and Twitter for more insights and entrepreneurial guidance.
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This markdown summary provides a structured overview of the podcast episode, highlighting the key discussions and insights shared by Nathan Chan and Linden Tibbets.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00Hey Founder fam, before we dive into another incredible conversation, I want to share something really special with you. Whether you're just joining us or you've been following us since the beginning, you've been a critical part of our community working to change entrepreneurial education. I started Founder almost a decade ago with the mission to provide entrepreneurs access to the world's greatest business leaders. Our goal was to break down barriers to entrepreneurial education, and that's taken us on a journey from Founder Magazine to this podcast and beyond. And today marks the next step in that journey, Founder Plus.
0:35I'm proud to introduce you to Founder Plus, which is an all-access pass to each of our online courses and programs and their proven frameworks for success. It puts every strategy we've compiled from world-class instructors at your fingertips while connecting you to a global network of like-minded entrepreneurs. Founder Plus will take your business to the next level for today and tomorrow. So whether you've just joined our family or you've watched us grow from humble beginnings, We're really thrilled to have you join us in this exciting new phase of making the founder brand and this company the world's best entrepreneurial community to launch and grow your business.
1:16So finally, before we get into today's episode, I'm inviting you to come back, check out Founder Plus and go to founder.com forward slash membership. I'm really excited, guys. This is an incredible new evolution of entrepreneurial education and our mission is really to get as many of these founders that we interviewed to teach and also give back on the founder plus platform and really go more in depth with the knowledge and the experiences and the lessons learned that they're sharing all in founder plus so guys please go check it out if you're enjoying these interviews that's it from me i hope you enjoy this episode now let's jump in What you need is thirst.
1:59You need to be a thirsty human who is intent on learning. It's a really fascinating exploration of human potential. Now. The Founder Podcast. Even the greatest entrepreneurs had help. If you want to learn from the most successful founders on the planet, you are in the right place. Branson, Mark Cuban, Tony Robbins, Tim Ferriss, Ariana Huffington, Steve Case, Gary Vee, Sophia Amorosa, Amber Corcoran, Damon John. Learn from the greatest minds in business today with interviews hosted by Nathan Chan. This is not your average entrepreneur podcast, The Founder Podcast.
2:42Hey, Founder fam. Welcome back to another episode of The Founder Podcast. Today, we're going to be sitting down with Lyndon Tibbetts, the co-founder of IFTTT. It's called If This Then That, an online integration platform which is used by millions. And we're going to be talking about how to create a business around a problem-solving product, the future of AI, and how to really use it to start, grow, and leverage it, really to start your business and grow it. So please welcome to the Founder Podcast, Lyndon Tibbetts. Lyndon, the first question that I ask everyone that comes on is, how did you get your job, aka how did you find yourself doing the work you're doing today?
3:26I'm originally from Texas, came out to California, Bay Area for school. I went to a small school called Santa Clara. I was lucky enough to be recruited for basketball. I can't tell sitting down, but we're extremely tall, six foot nine. So kind of fooled a lot of people into thinking I'd be good at basketball, but apparently it takes more than height just to do that. But I think the bigger story there was I knew probably since I was 13 or 14 that I wanted to be doing computer stuff in Silicon Valley. Pretty stereotypical, you know, computer kid dreams, video games, Pixar, Star Wars, that kind of thing.
4:06So did computer engineering in school, pretty much rode the bench, playing basketball, and was lucky enough. My first job out of school was, you know, the dream job worked at electronic arts. Um, so did video games, worked on a game called the Sims too. And, uh, yeah, I think kind of checking some proverbial box kind of like that right out of the gate really allowed me to kind of sit back and say, well, what did I really want to do? You know, I kind of had this dream job and, uh, for whatever reason, I just, it didn't feel right. And, um, was able to kind of after a year or two of kind of exploring things, realize that what I loved about games and movies was this almost like automatic default focus on the end user, right?
4:53Like the end user of the game or the movie, it's so obvious. It's almost kind of silly to say, but you know, everybody working on that product is like oriented around how do we make this like the best experience. Um, and that same kind of mindset can really be brought to just about anything. It's a lot harder to do. It's not kind of automatic if it's not a game or a movie or something that's just so obviously about that end user experience. But you know, you could make something as mundane as an ATM machine, an amazing user experience if you really think about it. And that led to kind of an interest in design and did a lot of what I really call kind of self education in design.
5:35And then wanted kind of nothing more than to like cut my teeth at a design firm, you know, actually work in design, uh, applied to like, I think it was like 30 or 40 different design firms, uh, only heard back from one, uh, and was able to get a job there. And I just happened to be the design firm IDEO, uh, in Palo Alto. So, uh, kind of knew of them before, but really, you know, I, I'm not sure if you can rank the design firms, but you know, they'd be the top three, uh, if not number one. And, um, yeah, was, was hired as an engineer that kind of wanted nothing more than to be a designer. I was able to do that over the course of two or three years.
6:13And kind of in that process, you know, just kind of learning through osmosis, really stumbled across a lot of the kind of problems and initial inspirations that led to IFTTT and just got so excited about the idea and working on it that I almost like couldn't stop myself. I worked on it nights, weekends. I think there was a couple of times like I took a week off and didn't go anywhere other than, you know, my living room in front of my computer to work on it. Eventually got the enough courage to kind of quit my job and do it full time for about a year and saved up enough money. And, um, yeah, you know, can talk a little bit about how it started, but like, that was, that was kind of the process for me.
6:56Um, you know, there was just this pull to building stuff that people use and, you know, there's really nothing like the internet, uh, to get people thinking about how to effectively imbue superpowers, allow people to do things that they could really only dream of doing before. And honestly, I'm still kind of riding that high. I still get just as excited about what we're working on and just as excited about kind of how that user experience plays out and how to make it even better kind of every day. So in that regard, all the kind of trials and tribulations have been worth it or aren't as big that I think they might seem from an outsider's perspective.
7:40It's a fantastic product. I started using it or used, was a power user, I'd say at least six, seven years ago. Definitely when I was really getting into this idea of automation. I'm curious um so you were at uh IDO and then you built up enough money savings for one year before you went full-time then you started and I call it IFTTT you call it if that's how you pronounce the company what what is the preferred yeah yeah either way you know it stands for if this than that I think the only way we kind of cringe at is like if you try to pronounce each t individually like I have to, but, uh, you know, it's, uh, it's okay.
8:29Any way you want to pronounce it, we're cool. It's, uh, you know, we've got three T's and kind of make what you will of that. So it's definitely worked despite a definitely, you know, kind of awkward, hard to say name. Yep. So, um, so you, when did you start working on the product? Was it while you were in your job or was it after you went full-time? Yeah, probably for about six, seven months. And one little wrinkle in the story that I didn't say, but also speaks so highly of idea and why I'm still such a big fan. I tried to quit. And sometimes I like to say, at least from an engineering perspective, if you build enough stuff where you're the only person that built it, there's quite a lot of value attached to that.
9:14So I think I had done that, got to the point where they basically said, you know could we just pay you part-time could you stay on like health insurance things like that so for uh I think I worked on it solo uh pre-launch for probably two years but about nine months of that was kind of working part-time uh you know two or three days a week down at IDL the other two locked away in my apartment so yeah got you and when did when did you launch and how How'd you get your first customer? Yeah, we launched December 2010. And I remember even, you know, my brother Alex actually was one of the founders.
9:53So he was sleeping on the couch in that living room where I was working on it. And yeah, he really pushed me to launch it, you know, that month because he wanted us to be able to say that we launched in 2010. I thought that was a nice kind of round number. So we launched into this kind of private beta mode. You had to get an invite kind of before, you know, really that whole kind of concept of being in private beta and making it slightly exclusive really kind of took off and people put all kinds of bells and whistles on that. But that like really worked. We had some connections through work and friends at the MIT Media Lab and thankfully got a few of the folks there to post about it on Hacker News.
10:37So I had lots of credibility from cool people saying, hey, this was cool. And yeah, I think in that invite mode, I think we got like 350 ,000 folks to sign up and wait for an invite before we actually launch publicly probably four or five months later. Wow. And product things like product hunt weren't really around back then, right? No, no, this was, this was kind of like, if you were to like take a case study, uh, uh, for like why there should exist something like product hunt, it was basically our experience with hacker news at the time. Um, you know, basically I'd put a lot of thought into probably too much thought into the end user experience, wanted to like build something that kind of stood out, was really unique.
11:21And that really kind of paid off in spades. It was something that right from the get-go, even though I think we launched with like 12, 13 services, which you have over 800 now. So it was kind of just useful enough, but I think it struck people as being so different than anything else. And that kind of really helped it spread just by word of mouth. Hey, this is something cool. Check it out. And even at the top of the conversation, we talked about the name IFTTT, if this and that, and something was really unique about that too, right? It wasn't a, it wasn't a like dot L Y or, you know, any of those other names, there was something that kind of made it standalone.
12:03And I think, you know, trying to build something that stands out, especially from that end user experience, like how they perceive your product, you know, you only have 10, 20 seconds to impress someone or help them understand what it's all about. And you want them to walk away kind of wanting more or being so intrigued that they tell their friends about it. And almost kind of by accident, because we cared about those things so much. I think that's part of what helped us in the initial days kind of get to lots and lots of people giving it a try. Yeah. Hey, Founder Fam, I want to talk to you about something super exciting.
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13:21All right, now let's jump back into the show. Awesome. And what led you to this product? Like what questions helped lead you to IFTTT? Really kind of this mixed bag of things. I think I always try to give credit to a woman at Idaho at the time named Jane Fulton Surrey. So she was someone that was super, super executive at the time. But in the early 90s, she really kind of made her mark as one of the first psychologists to work in design. So she was a professor at Stanford. and when you hear people talk about like human factors or human centered design, I really think it all started with her and kind of her big insight, which again, kind of sounds so obvious in hindsight, it was that to build better products, you have to get to know the people that use them, get to understand what their problems are, what their kind of relationship with alternative solutions are.
14:26And kind of through those insights and through getting to know the people that you think are going to use your product, you end up finding all kinds of ways to make that product so much better. Um, and so she had this book called thoughtless acts really kind of, kind of a picture book, almost a little bit of like ideal, ideal marketing. Um, and what it was, was, you know, these pictures of people taking, uh, physical products, um, and adapting those physical products to solve a problem. So, you know, simple examples would be like, uh, using a hammer to hold a door open while you're like bringing a couch inside or taking your pencil and like putting it behind your, you know, in your hair to hold up your ponytail.
15:10Or, I mean, even another example of that is like putting a pencil behind your ear so you don't lose track of it while you're using both hands. And so like each one of those little examples was really kind of like, it's an invention. It's like this creative reuse that everybody is capable of doing. And in fact, we probably do it, you know, 10, 20, 30 times a day without even thinking about it. Um, and that's really no different than what kind of modern programming is all about. You know, programming, you're, you're never like actually programming using ones. You're taking kind of layers and layers of tools that have kind of functional properties, things are good at things or not.
15:49Um, and then kind of adapting those or reusing those to build something new. and there was this kind of insight that you know if you kind of try to connect the dots or kind of connect what programmers do with what everybody is capable of doing in the physical world this kind of creative reuse of of tools and objects there's really no reason why there should be one class of people that can creatively reuse things in the digital world and the other class of folks that can only really do that in the physical world and so if was really meant to be a solution? How do we kind of pluck something very powerful, but still kind of simple and extensible from the world of programming and build a user experience around it and made it approachable and easy enough to use kind of regardless of your digital skillset.
16:39And yeah, that was the insight. You know, it's, we never kind of talk about turning everyone into a programmer. But anytime you automate something, even if you're just clicking a couple of buttons and, you know, turning it on, um, you're essentially programming, you're setting up a kind of a set of cause and effect events, um, to make your life better, to do something that, you know, uh, wasn't happening before in your world. And, uh, yeah, in that regard, I think we've succeeded at least in a, in a, in a modest way. Um, but the end goal is to make technology less scary, to give people that same comfort, you know, that they currently kind of take for granted in the physical world, the fact that really anybody is capable of adaptively reusing something in their environment or putting a pencil behind their ear and making it just as mundane and just as almost expected in this kind of unknown and kind of scary digital environment.
17:39You've created a product effectively that can solve a problem for anyone. I'm curious how you've got the target customer dialed in and who is it? We're still working on that, you know, over a decade later, right? Like, I think that's the, it's been one of the, like, kind of like the biggest problems and also one of our biggest strengths, right? It's, it's if this and that, and you kind of fill in two blanks, what's the this, what's the that. And, you know, depending on what you're using and what problem you're trying to solve, it can kind of do anything. And that's really hard to market, right?
18:13Like if you can do anything, you're probably not doing, you know, any one thing well enough to appeal to someone. And I think thankfully we've always had enough users and enough interest and we've kind of stuck to this idea that it can't just be so specific that it goes from being kind of an extensible programming language to a tool that just solves one problem. And that many times has been really painful. But I think because of that, we've kind of been able to ride these successive waves of kind of whatever is super hyped or really interesting in the world of technology, if just found a way to be relevant.
18:59So started the early kind of like web 1.0 stuff when, you know, like I call it the golden age of APIs. Everybody had like an open API, like Flickr API, twitter so on and so forth and we kind of rode that into iot you know we started if without really any concept of you know hey this you know connected device world was right around the corner um a lot of the early examples or some of the exciting things we would talk about is you know when everything was connected you know everything is going to be an internet service kind of whether we like it or not um but then as iot really started to take off with like nest and some of the early like Wemo products and Philips Hue.
19:40Thankfully, people were able to find like really cool use cases and things that were like really valuable to do with IFTTT and connected devices. And that kind of turned into and blurred into voice assistants. So, you know, Amazon Alexa, Google Assistant were some of our most popular services for six or seven years. Still quite popular. Um, uh, but you know, I think that then I think is, you were just heading into, uh, AI is such a, such a big deal right now. I think so much of the hype is warranted. Uh, and we just launched some AI specific services built on open AI, uh, just a few weeks ago.
20:20Uh, so folks starting to actually use if it's really kind of a first entry into getting, uh, AI to do something for that summarize meeting notes or take a new Twitch stream and create like a really kind of human readable or kind of almost personalized tweet or Facebook posts to drive people to check out that Twitch stream or something like that. So I think, you know, my, my hope is, is that as the internet continues to evolve, whatever that next wave is this idea of automation and if this and that will still apply. And that was something we actually thought quite a bit about in the early days for that very reason.
21:01Like, how do we, how do we get specific about who we want our customer to be? Or should we build something that's kind of usable by anyone? And, you know, to finally come around to answer your question, you know, we are getting more specific on, it does kind of involve AI a bit, but I think more generally really looking to help folks that are trying to find ways to make money online, whether they're an entrepreneur or someone, you know, again, just kind of monetizing their YouTube channel or their Twitch stream. Um, you know, we have this idea of, uh, kind of, uh, enterprise of one. So we call it internally folks that are building businesses, uh, that are either purely digital or much more digital than they were before.
21:44So that group also includes, you know, we talk about like a wedding photographer, you know, five, 10 years ago, they may not even, they maybe had an email address. Now they're probably using 10 to 20 different specific tools to help them run and build their business, whether that's finding new clients or sharing those photos back with their existing customers. And we want to help those folks solve problems because not only is it, there's something I think really empowering about helping people make money online was they weren't able to uh but also because you know our business model has evolved too um right now we're very laser focused on the end user as our customer um and the more that we can help that end user make money in some way the more likely they're going to be able to find enough value and if to upgrade and pay interesting so you guys are looking to attract and focus in on effectively the creator economy exactly exactly Um, and I think, yeah, that's, it's one of those things that's kind of been this like slow, slow build, right?
22:53Like even the very beginning of, you know, kind of web 1.0, uh, people were so excited. I remember even talking about like micro transactions. I don't even know if I could tell you what the hell a micro transaction is. Um, but you know, there was this idea that in the same way that like, you know, like crowdsourced, you know, like Wikipedia and things like that. there were going to be ways in which everybody was going to be able to make money online in some way. And I think it didn't come true overnight. It didn't get so hyped that it kind of blew up like AI is now or voice assistants did. But I think it's still very much a thing.
23:32And if we just wait around long enough, whether it's a few years or 10 years, there's just going to be more people making money, whether it's a side business or their full-time job. is going to be, you know, somehow very much related to or on the internet. And I don't think that's a very visionary statement, but it's also like, I think what's interesting about it is it's not something that we should just hold our breath and wait for. It's like happening slowly, but surely year by year. Yeah, no, look, I agree. And we share a similar type view and well, like a vision of the future where at Founder, we really want to help fuel and accelerate people's growth and future through entrepreneurship.
24:19And we provide all sorts of tools, but more in the form of education, information, lessons learned and experiences. So, yeah, no, that's really cool. I think one of the things that probably doesn't get enough attention is how big the gap is between kind of the opportunities to be an entrepreneur. You know, like there's, you know, kind of in a very brick and mortar world, right? Like you think of starting a restaurant or a coffee shop or a bike store. But when you get to the internet for so long, the idea of being an entrepreneur on the internet was tied to venture capital. Like hitting the grand slam, building this massive corporation, hundreds of thousands of people.
25:03That was like the end goal. And there was really nothing in between that. And I think that's one of the biggest opportunities. There's so many, I think, different types of businesses that no one's even thought of yet that must exist in that space between, you know, Facebook and your local coffee shop. And I think part of what, you know, we talk about the creator economy. I think that's just kind of a fraction of the types of businesses that will exist in that void in the future. Um, and so trying to figure out like, where are some of those next opportunities? Uh, and again, how do we help them save time, make money or, you know, do something they weren't able to do that allows them to start that business easier or make it, uh, uh, easier to run.
25:50Um, it just, it just gives me so excited to think that there's this, this almost blank spot on the map between, you know, Facebook and the coffee shop that we're just starting to kind of explore and figure out. All right, a few questions I'd love to unpack. First one is around AI. We've got to talk about that a bit more. So what ifs are your favorites right now or you think that our audience should be thinking about or would be using, which are absolute no-brainers, tapping into OpenAPI, ChatGPT? Yeah, I think the thing that we probably do best with AI now, it's kind of like that use case I mentioned before where, you know, for lack of a sexier term, it's like kind of cross posting.
26:41It's using audiences that you've built on other platforms to drive interest in a piece of content on a specific platform. So whether that's having a certain type of discussion in your Discord channel or starting a Twitch live stream or uploading a new video on YouTube and then taking that and then trying to drive interest in that across other channels, Twitter, Facebook, your email newsletter through MailChimp or something like that. And I think what our AI services do really well today is allow you to kind of plug in all of that content, whether it's like the title, the description, I think pretty soon you can be able to like put the link to the video itself and have AI watch the video or understand the video and then summarize that or encapsulate that in a piece of content that's better suited for this other platform, for Twitter or for Facebook.
27:38But, you know, so you can imagine we can't quite do this, but imagine starting a Twitch stream for a certain game and then creating kind of a human readable message that invites your kind of Facebook followers to come watch it in your own voice. And also creating some piece of media, whether it's a clip or a video that's tailored specifically to kind of the best format for that specific platform. Um, so I'm kind of learning the lines a little bit between what we can do now and what we want to do in the near term future. Um, but I think already, you know, it's a use case that we have millions of people kind of doing without AI and, you know, AI is kind of this, you know, a little bit of magic, magic fairy dust that you can sprinkle on top, uh, to make it much more valuable, um, much more interesting, much more than just kind of a cross post, you know, like new Twitch screen link to make that something that's actually interesting and kind of suited for that platform, that audience, even though you're really trying to alert them about something happening on a totally different platform.
28:47Yeah. That's fascinating. So can you tell me what you want to get to and where you think it's going to go within the next six to 12 months? Where do you see AI going and the power and the capabilities that if this and that can unlock? Can you talk us through some potential use cases, which you guys are working towards? Yeah. Some of the things that we're really excited about, I think on one bucket is just this idea of training AI, right? So it's, when you talk about like large language models, AI, training AI, it's like one of those, you know, kind of, this feels off limits. This isn't something that normal people do or people that our engineers do.
29:26But in many ways, it's basically just about giving that AI access to the right pieces of information that can kind of shift how the AI responds, what type of response you're going to get to whatever your query is. And so, you know, you can imagine IFTTT has so many different, effectively, inputs and outputs, you know, ways to read your tweets or to, you know, to post a tweet or to upload a file, to Dropbox or somewhere. And so just by kind of plugging in some of those inputs to our AI, again, kind of powered by OpenAI, we hope to allow people to very easily kind of train a version of that language model to sound and do things in the way that they would want to.
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30:17So you imagine you can kind of take all the tweets that you've made in the past or all the Facebook posts you made in the past and kind of shovel that into the AI to help it kind of understand, okay, what does a good tweet in your voice look like or sound like? What are the types of words you use or don't use? And then that next tweet that it helps you generate ends up being much more personalized and much more like you. So I think that's something, this idea of like training the language model is really interesting. Another thing that we have our eye on, you know, they just launched some of the, uh, uh, chat GPT plugins.
30:54Uh, still, I think very kind of private beta E, but, um, there's something really exciting about that, especially as it regards if, and some of the things that if has done well in the past, you know, we have hundreds of connected device services, whether it's your, uh, light bulbs or, uh, uh, doorbell, your robot vacuums. Um, and so allowing AI, uh, to have the access to either kind of actuate those things or take those things kind of into account while it's helping you answer questions. So right now, so many of the really exciting things happening with AI are kind of involving some of the same, you know, kind of broadly available information that like Google search has access to.
31:40But I think, you know, in the near term future, some of the most powerful things that AI can do are going to be much more personalized or tailored to you. So rather than questions about who's the best player in baseball or whatever it is that's much more general, it's more like what's the best restaurant I should go to given all these factors, where I am now, what's on my calendar, who I'm going with, so on and so forth, what my tastes are. And for AI to be able to effectively answer any of those questions for you, it's got to have access and really i think some of this is it gets into some of the scarier aspects of it um you know we can talk ad nauseum about the dangers of ai in general but i think it gets both dangerous and incredibly useful uh the more it knows about you and the more that it can kind of access uh in a very controlled way uh for the services that you're closest to um and so i think that's one of the things you know if you think about our generalized inputs and outputs we've even built a lot of products in the past that were really about um essentially just turning on and off access so rather than thinking about if does automation uh think of if does really kind of like access to your other services in a universal way um that product we had was called connect uh still very popular you can find it in a lot of different especially iot apps i robot app has some really great examples of it.
33:16But we think that like with AI, that product is perfectly suited to really kind of jumpstart use cases, whether it's very specific to you as an individual or to some other third-party developer looking to, you know, for instance, we have 25 different connected light bulbs on the platform. If you're trying to build something for someone that involves AI and their lights, you don't want to integrate with 25 different light bulb APIs. So you want kind of a one-stop way to build those integrations without having to do it as a one-off bespoke integration each time. So really trying to figure out how do we take what we call Connect today and what needs to be different about it in the world of AI to both give people kind of that confidence to grant that access, but also make that access and managing that access really easy and kind of doing it in one place.
34:12So that's a little bit further off in a few months, but it's something that I think we're really excited about today. Hey guys, I hope you're enjoying this episode and learning a ton. As you know, in this series, we interview some of the greatest founders of our generation to find out how they did it. However, if you're thinking of starting your own business and you want to hear from some incredible stories from everyday people like you or I who are actually in the trenches, only been building their business for maybe one year or two years, like they're building right now and they're really in the early stages but they're getting success.
34:48You should come and check out our new podcast From Zero to Founder, hosted by our community manager Molly Flynn. These are in the trenches stories from our very own successful students that have gone through some of our programs. People just like you who are deep within the process of building their very own successful business. These are the founders of tomorrow. You can find the From Zero to Founder podcast on all platforms. And remember, it's founder without the E. All right, now let's jump in the show. I've got to ask, like if you're training the AI to see all the tweets that you've done and then it's automatically tweeting for you as if it was you.
35:30So you're basically creating another version of yourself or like replicating, you know, kind of cloning yourself in terms of the form of somebody that's always on Twitter. How will that work? Like in terms of the trust and the authority of following somebody that you think is fascinating, like, for example, Naval. and going like going oh okay did he actually write this or was this his yeah i i if this than that like how does that work what is your thoughts on that yeah i mean i think it's actually one of the things where you know i'm a glass half full kind of person so uh i think that's kind of a default mode that also a little bit dangerous but I view it as we already kind of have this problem in a big way you know like I think you go on Twitter today and probably half the tweets you read that are attributed to an individual especially if that individual is famous wasn't written by them right like I don't think I don't think Joe Biden has the Twitter app you know but he definitely has a Twitter account and I think we all kind of know he's not writing those tweets, but my guess is, is that most CEOs that are big on Twitter have someone writing their tweets.
36:54So there's already kind of this veil or, you know, confusion that's being added. And I don't necessarily think the answer is to make it more confusing as much as how do we make it something that is more like kind of the essence of who that person already was. Um, I think again, you know, as it inevitably does get more confusing and you kind of have to have probably a whole new set of, uh, you know, almost kind of like filters to be able to understand, you know, like mental personal filters to be able to understand, is this a real person? Is this generated? Um, we'll probably need to be flags and moderation.
37:34I like it's, it's really kind of crazy to think about how both screwed up things can get. But I think also how much better they could be. I think from a perspective where I think everybody then knows that what they're looking at or what they're reading could potentially be written by someone that isn't human, that isn't necessarily that real person. I think that will create the opportunity for us to actually solve that problem. So I think what I'm saying is that for the last five or six years, we've already lived in that world, right? Like there's already been this kind of fakery where people have ghostwriters or they're, you know, they're basically using their personal brand or their name as the way to get content read or consumed that isn't actually generated by that person.
38:25And I think we've all kind of known that, but it's been, you know, we haven't kind of had the high alert or kind of those filters engage to allow us to actually make some of those decisions or kind of parse out what's real and what isn't. Um, but like in a world where you could basically generate a full on video of somebody saying anything and have it look exactly like a video of that person saying it in real life themselves. Uh, I think it will kind of blow the lid off a lot of that stuff and force us both as an industry. And hopefully there's, there's probably lots of companies that can be started to solve this problem, uh, to allow people to kind of have a lot more trust in what it is they're reading and not.
39:08um and at the end of the day i think it's also about the quality of the content do i if i enjoy reading something or if i'm getting some value from it whether it's written by a human or a computer like does that matter um you know and i think that's the other kind of thing we'll have to grapple with uh is especially when some of this content gets i mean i think it already is right like you can go ask chat tbt today to write something about a topic especially one you know nothing about that's going to be way better than anything you could ever write about it so we're already there um and the question is like what's the kind of moral responsibility or ethical responsibility that we all have to make sure people aren't being fooled um and i think yeah part of part of getting to that answer is making sure everybody understands just to what degree the potential is there for them to be full uh so so yeah it's definitely an optimistic view on it um but i think it's kind of a step that has to happen to get to the ultimate solution yeah so one thing that um come up when we were just chatting then i was really thinking about It's like, so effectively the way things are going with AI, you believe or your belief is that it will be easier than ever to start a business because you can tap into a tool like IFTTT and it can be like your own virtual assistant or another pair of effectively arms and legs that can help you get stuff done, start your business, get it up, do marketing activities, all sorts of things.
40:54And so you believe that the barrier to entry, to start a business, launch a business, get your first customer will be easier than ever because you have something like EFT, tapping into chat, GPT, et cetera, et cetera. Is that what you're effectively saying? It's definitely one of the things I'm saying. There's no doubt that just like any kind of a big tech wave, you know, from the PC to the mobile phone to AI, uh, created those opportunities, uh, many times in ways that really couldn't have been anticipated or, you know, like you, you almost had to be right ahead of it. Almost, you know, like a surfer, you couldn't anticipate that the next wave was coming in 30 minutes, but you know, in 30 seconds, you probably saw it out there and could start paddling.
41:44I think those types of opportunities are going to start to kind of make themselves known just over the next year. And I think those will do what you're saying, which is help people start businesses faster, do things that don't involve, you know, hiring. Imagine not having to hire a marketing team, you know, for an additional two or three years because you're able to effectively market across so many different channels in such a personalized way without that marketing team or without, you know, a lot of effort on the entrepreneurs part. So that's definitely going to happen. But I think there's also this thing that like we all are kind of anticipating and it's definitely top of mind with AI is I think the types of businesses people will start will also be radically different.
42:31And I think that's one of the things that I honestly, I don't even know if I have a good answer or a good example of what that will look like. But, you know, you know, three or four years ago, you could probably start a business to help entrepreneurs solve that marketing problem. And now if that marketing problem is about to be solved with AI, a business probably isn't going to be as viable as it was. And I think there's going to be a lot of examples like that, but you also again, kind of have to assume that no matter what that technical revolution was, like as big as the initial PC or as big as the internet was, and as disruptive as that was, as many different types of jobs went away or evolved in a really dramatic way um i think that same thing will happen with ai but it may be bigger it may be very different um but that doesn't mean there isn't always ways to create more value or always ways to find new opportunities to build radically different types of businesses than would have been possible before um i think you know like that conversation is just starting.
43:38There's a lot of, you know, shoot when, you know, my, uh, my partner is a, is a marketer, uh, and turned her, her onto chat GPT. And like in the first couple of days, she was just like, Oh my goodness, I have to start looking for another job. But then day four or five, she was like using it every day to do her job better. Right. So I think if we can get over that kind of initial fear and actually start to approach it and then like an optimistic way or a positive way, we're no doubt going to find so many more benefits, I think, than negatives or problems. Not to say that those problems won't exist.
44:14Yeah. So this is a great conversation, Lyndon, because it's very topical. I'm curious just around one last thing, and we have to work towards wrapping up soon, but curious around, all right you're in 2023 now you are an engineer or somebody with an idea and you want to start an online business and you want to tap into the potential of AI is it easy to build these you know micro sass apps that would be like a chat gpt plugin because I believe the chat the chat gpt chat gpt plug-in stuff that'll be the new app store no doubt about it like that's a multi-billion dollar industry which like spun up overnight um so yeah what advice would you give to uh a potential aspiring founders that want to tap into ai that look trying to look a couple of years ahead and try and think about what are the problems that people need solved in a couple of years to kind to ride this wave because it's not going anywhere.
45:26I'd encourage folks to, you know, whether they've kind of evolved with or, you know, been working in technology for the last 10 years or whether they're just starting to kind of become a student of kind of what's happened, especially with platforms, right? Like if you kind of start the platform clock ticking at around windows, you know, the platform to end all platforms still, and you go through like the app store and kind of what I call the golden age of APIs and how APIs have been treated over the years and try to understand how the people that own those platforms have also evolved, right? Like I think when you look at what OpenAI is doing with their platform and how they're approaching it, you can see that they've learned a lot from what people have done wrong or gotten wrong in the past.
46:16And even with how OpenAI is kind of approaching who it's for. You know, like JetGPT, I believe is like the fastest growing consumer internet application of all time. But I don't think anything they're doing is actually aimed at consumers. Just because a lot of the same people are signing up to JetGPT that also signed up to Instagram in the first year, I think they could actually care less. What they actually care about are folks that are trying to either build a business or work in technology or work in any industry. They're really aimed at building open AI as something that businesses can use.
46:57And so because of that focus, they're definitely thinking about, okay, what are all the things that are going to sit on top of open AI? How are those going to be monetized? What are the strategic things, right? Like I think, you know, even around the kind of learning models, right? That's obviously kind of core to what open AI is and how it works. and so even though I talked about what Ift is doing now in terms of helping people kind of personalize that language model and give it access to information that makes the answers that AI generates for them more personal or more personalized and I think that's something that we have really no expectation of being able to own even though maybe short term there is some value in that and there's some defensibility in that, it's going to be something that whether it's OpenAI or one of the other tech companies is going to do really, really well in a way that allows people to build things on top of it.
47:55So I think you have to look at, as easy as it is to kind of like add AI to something you're doing or build something on top, you really need to be thinking about the kind of age old, like where are the moats here? How do I make this defensible in a way that either the platform provider, OpenAI or whoever it is, or some other much more kind of well-resourced entity can come in and just blow it out of the water or copy it? And I think some of those things are going to be in like approachability. How do you make it either really safe, whether it's for a business or for an individual consumer? I think some other opportunities are going to be around effectively how do you take AI and make it something that isn't even mentioned in what you're doing, right?
48:45Like problems that people need to solve, frankly, don't change very often. You know, we still have to eat, sleep, you know, get dressed in the morning. uh you know we have to you know the basic types of problems that businesses have solved for hundreds of years are going to be the problems that businesses are going to solve in the future and so i think you have to figure out like how does ai solve those problems not just a little bit better but 10x better and do it in a way that's also defensible where it's not just you know the magic of the open api open ai apis with a little bit of you know kind of branding on top of it but where you're actually adding enough value uh that you can kind of sustain that as you actually start to become successful uh you're not all of a sudden in a pack of hundreds of other competitors that the the customer can't kind of differentiate from um so yeah creating value and doing that in a defensible way i don't think those things are going to change like those could have been answers to building a new business 50 years ago.
49:53And I think those are probably still going to be answers. This is a very Jeff Bezos answer of me, I think. But it's, yeah, like the actual problems themselves, they really don't change. It's really like how we solve those problems that seems to be changing faster and faster every day. Are you hesitating to take the next step in your e-commerce journey? Founder Plus has you covered. With proven frameworks tailored to your business needs for fast results, a supportive community of over 30 ,000 like-minded entrepreneurs, and weekly live mentorship sessions, Founder Plus is your key to success. Try Founder Plus today for just$1 for seven days and start building your dream business with confidence.
50:32You can visit founder.com forward slash start dollar trial or click the link in the description to claim your trial. How about every day like right now? you know the economic climate is tough probably going to get tougher what do you think founders should be doing especially tech founders to lead their businesses during a climate like now well if you already have a business I mean getting to break even controlling your own destiny I think you know this is also like a very VC answer but you know I think it's also the truth right? Like we, um, we were, I think both lucky enough and perhaps cursed to be able to raise money fairly easily.
51:19And, you know, I think we raised our first round in 2011 or 12, raised a big round 2014 around IOT. Um, and if I could go back in time, not that, you know, like all of our investors and board members have actually been fantastic. Uh, and I'm not just, kissing ass here. They've been so patient and so supportive. But I think we would have probably been better off had we raised less capital and been forced to actually figure out how do we get to break even faster. And I think that's actually easier done these days than it was five, six years ago. Not just because the price of starting your business continues to come down for all the reason I'm sure, you know, everybody's talked about ad nauseum.
52:07Um, but also because the expectations from your customers are very different, right? Like we, you know, eight years into building our business, we took this like hard pivot into saying that our customer, you know, isn't actually the brands themselves. You know, that's where we built our initial business grew that to about 5 million ARR, but they're actually the individual users. or the people that, you know, everybody at the company is actually thinking about all day, every day in terms of how to build the best possible experience. You know, so we kind of even went against some of the, I think things that I would say are almost like fundamental to the types of things that I love or want to build, uh, by making someone other than the user, our customer.
52:51And we're making up for that time. You know, I think now it feels so much cleaner to be building a business where all of our energy is oriented around building something for the people that actually use the product and getting them to use it enough or value it enough to want to pay for it. And I think that that probably wouldn't have been possible eight years ago. You know, I just don't think consumers were ready to pay for almost anything on the internet, you know, Netflix, maybe. But nowadays, I think it's very different. I think there's an expectation um you know that you know consumers are willing to pay for stuff not just content and so i think being able to like tap into that and think about like who do you want your customer to be what's changed over the last two or three years in terms of their willingness to pay i think allows you to probably take some risk earlier on that may have been you know much more risky or even frowned upon in the early days in terms of building something right out of the gate where you've aligned the customer and the user and the product in a row.
53:56You know, you're not trying to do something fancy where you're bringing in, you know, affiliated marketers or getting, you know, some brands to essentially prop something up. You know, it's kind of back to selling coffee. People that drink the coffee are the people that are buying the coffee. And I think if you have a company today and there's some misalignment in that model where the user and the customer aren't the exact same person and you know actually this is true for almost anybody building a software aimed at an enterprise right often the customer or the buyer it's pretty radically different than the person that's actually you know clicking the buttons or loading the the loading the apps and i think that's due for a lot of change as well um so getting a lot closer to those customers and using that to find ways to get to break even so that you can build a business that doesn't necessarily need a lot of capital to be successful.
54:54And it also goes back to filling that gap between Facebook and the coffee shop. There's so much opportunity and, you know, not just to build successful businesses, but to build businesses that, you know, make the founder incredibly wealthy if that's your goal. You don't have to be Mark Zuckerberg to feel like you've built something that's been totally worth it. It's a lot harder to do with a coffee shop. It's still possible, but I think it's going to be a lot easier to do with those businesses that kind of exist in that right now. It's like a ghost town. There aren't a lot of businesses that you probably we know about that have 10, 10 million in revenue and say like, that's amazing.
55:39We get to 12 million, that, that would be perfect. You know, you, you know a lot about businesses that went from 10 million to a hundred million. But there's not a lot kind of in that middle world. So yeah, there's just so much potential there. Lyndon, I could talk to you all day about this kind of stuff, man. We have to work towards wrapping up. We're going to move to the hot seat round. so rapid fire questions and answers and then we'll wrap up what's your favorite part of the work day well maybe work week we have a weekly all hands meeting called wtf used to stand for aside from what wtf used to stand for wednesday team forum we evolved that to be weekly team forum because it now happens on a friday uh but just seeing the people we work with you know we were one of the folks that made the transition from having like this amazing office space in downtown San Francisco to being fully remote.
56:34Um, and just being reminded that there's people that work on if that are like just as passionate about if does I am, which is like crazy to think about, like, cause I'm pretty passionate about it, but, um, shoot, we had a, we had a board meeting two weeks ago and I think three out of the six folks on our leadership team that attended the board meeting were wearing like some kind of like if swag and it was almost like I sent a memo to everybody like hey wear your if swag I wasn't one of those three but just like being reminded that you work with people that care about what they're working on and if you work in a place where those people are few and far between get the hell out of there you know like you've got to work with folks that care about what they're doing and not just because they care about their personal craft but you know they believe or find something to believe in relative to what they're actually working on.
57:28Um, and so I think, yeah, that, that Wednesday or weekly team forum is kind of the place where I'm just like constantly reminded of that. Um, because it's not just me talking to everybody for 30 minutes, it's everybody else kind of sharing what they're working on and kind of talking about what has happened that week that gets them excited. And it's just so energizing. So it's awesome. And And that's an all hands answer. That's a company all hands. Yes. Yeah. All hands video call. I love it. And how many people on it? Well, we, we have folks all around the world now. So we usually get about 34 or 35 folks.
58:05We have about 46 people total at the company. What's the best advice you've received early in your career? I think early on, and this is maybe even a little counter to what I just said, but But one of my advisors and friend was a fellow named Gentry Underwood. And he started a company called Inbox. They sold to Dropbox. Just incredibly sharp fellow. But we were talking a little bit about, we had some other designers on the team and kind of product folks and engineers. We're kind of talking about giving them autonomy and space and things I maybe disagreed on. And I can't, you know, kind of phrase the advice exactly right, but he basically said, you know, you're the designer.
58:54You know, like you shouldn't, especially in the early days, be constantly concerned with trying to build an organization. You know, in the early days, like if you have a gut feel for what it should be, you almost always got to go with that gut feel. You know, that doesn't mean you should be a tyrant or I try to think about like the, the personalities that probably exist in like the fashion world, you know, where they march around and tell everybody they suck all day. Definitely not that. But don't be afraid in the very early days to have a strong opinion about everything. Because if you're starting a business, you probably do have a strong opinion about everything.
59:38You know, but find ways to effectively communicate that, communicate the why behind it. or find ways to kind of compromise, or if you have to try a couple different things, but don't shy away from essentially executing on the thing you think is right, just because some of the other earlier people involved think differently. So again, a little bit counterintuitive because over time that shifts a little bit, right? Like you've got to give people a lot more room to kind of succeed and fail on their own devices because you can't be everywhere at once. You can still have a really strong opinion. You can find ways to kind of like institutionalize that opinion.
1:00:22And I think that's another thing that I don't have a good piece of advice there, but it's really kind of understanding the different stages. And then the first two or three years, there's no one in the world that's going to care more about what you're building than you. um and i think if you're doing it right over time you'll be able to attract some of those other people and again you'll be able to kind of like institutionalize some of that culture or some of that opinion uh that you had in the very early days um but there's a reason you started the business even you know despite all the horror stories and how hard everybody says it is um and you're just never going to be happy unless you're kind of pursuing those things that you feel strongly about, even if, even if you've had no experience doing it, you know, you've got to kind of try those things.
1:01:11Otherwise you've basically started a business and, you know, almost given it to other folks that don't have that same passion yet because you haven't institutionalized it. What's your greatest motivator? Honestly, it's again, and I trying to find ways to explain this that doesn't seem canned or too kind of PR speed. It's the people that use the product, right? Like anytime people share a story, whether from a customer or their own personal use and thinking about how that actually helps them, I get so motivated. Like even when we were talking about helping people start new types of digital businesses, is a relatively kind of new focus for us.
1:01:55Just in the last year, have we kind of narrowed our focus to think about, you know, you said it like the creator economy. I think it's finding ways to kind of associate what it is you're doing with the people that use it and then finding ways to get in front of that feedback loop, right? Like there's, as kind of a designer engineer, I'm obsessed with in the very early stages of building something, being able to get a full feedback loop from the user experience to like each line of code. So you imagine if it's like a website, refreshing the website, changing something, refreshing the website. So you're trying to kind of get this feedback loop going where every little change results in something that you can experience as the end user.
1:02:40And so as you get beyond that, actually actually have people using it. Um, I think it's very easy sometimes to almost become detached you know you uh if you start talking about coffee shops a lot you know if you start a coffee shop my guess is after the first year you probably don't go through like the customer journey you're right like you probably don't stand in line and wait for coffee you might drink your own coffee um but you don't think a lot about okay what's the experience of someone from the outside in and so you know finding ways to like constantly put yourself in that position of the people you're actually building the product for and you know temporarily forget all the things you know all the ins and outs all you know all the duct tape you know under the surface um and try to experience it as someone that doesn't know any better or only has 20 seconds of their time to dedicate to thinking about the thing that you spent 20 years on um and that just gets harder and harder you know every year you spend on it um it's harder and harder to kind of detach from this understanding that you have from behind the curtain.
1:03:46A couple more questions and we have to wrap because we're over time. Sorry. First one is what's your favorite if this and that? My personal favorite, I think I always kind of go to it, but it is, I've been using IFTTT first with Google Reader and now with Feedly. I'm surprisingly still an old school RSS person, um, to basically save all the things, whether it's videos or pictures, uh, and put them on my own, like personal Tumblr blog. I don't try to get anybody to go to it. I think, I think the URL is like Lyndon Tibbetts was here.com or something like that. You guys, it's like, I don't think I've even looked at it from an outside perspective as much as I look at that feed as really kind of like design inspiration.
1:04:31It's like my, my ongoing you know decades long mood board uh and that uh is powered with an applet you know if i like something in feedly post that to my tumblr blog and then i have another applet uh that then takes all those posts specifically the ones that are you know media of some sort of video or an image and then saves those to a specific dropbox folder that's on my uh my laptop and And then that's the folder I use to power the screensaver. So I kind of constantly have this. Basically, it's like my blog powers my screensaver and all the things I like in my feed reader power my blog. Love it.
1:05:10And then last question, if you could have dinner with any entrepreneur dead or alive, who would it be and why? Tesla would be one of them. Largely just because they feel like he's still so misunderstood. I don't think anybody really understood what Tesla was either working on or trying to say or understood that other people didn't. And yeah, it seems like almost the most likely to have been from another planet kind of people. or I'd have to go way back in time to like Plato or Archimedes or something you know somebody that had a sense of the world in a way that just feels so foreign to who we are today right like I think we're getting to the point where if you think about some of the folks that like you know in those ancient times you know Roman or Greek times only a very small percentage of people in those times could have even possibly been Plato, right?
1:06:10Like the access you needed to have and the support you needed from a community to dedicate all your time to thinking or to traveling to Egypt to learn something from a totally different civilization was, you know, probably ridiculously expensive. It's probably akin to like affording a trip to the moon or something or to outer space today. Um, and I think, you know, now we just have so much more access, but it would be very cool to understand what some of those like super ancient inventors like understood about, you know, where they thought things were going or how they, you know, kind of coalesce, uh, from a disparate set of things into some new idea.
1:06:51Um, cause I just think there would be so much to learn from that just because their context was so radically different than ours today. Right. Like it'd be cool to have dinner with Bill Gates or Elon Musk, but in some way, there's probably always some sense of either competing or inferiority, right? Like they did things that I'm drained to do, obviously want to learn from them because they've been so radically more successful, but do they really see the world in such a different way than I do today? I don't know. You know, like I think in some ways it would be less learning and more, you know, either coming away with some kind of inferiority complex or trying to compete on, you know, whatever it is that entrepreneurs today want to compete on.
1:07:37So yeah, I'd have to go way back in time to justify that dinner. Love it. Well, Lyndon, thank you so much for taking the time to speak with me today and being so open, honest, sharing so much wisdom and experience on building IFTTT and And congratulations on all your success thus far. I'm looking forward to watching the journey on how you continue to develop this product. And yeah, thank you. Thank you again for your time. Of course. Thank you, Nathan. My pleasure. Hey, guys. I hope you enjoyed this interview. As you might already know, our mission at Foundr is to help tens of millions of people every single week with our content either start or grow their business, which is exactly why we're partnering with world-class founders such as Damon John, Alexa Von Tobel, Greta Van Riel, and so many more to teach crucial skills such as negotiation, finance, e-commerce, and so much more.
1:08:39So if you'd like to get access to these free exclusive trainings, please go to founder.com forward slash free. These are 100%. We go super in-depth on teaching a particular topic, and I know that you're going to love them if you enjoy this podcast. So just go to founder.com forward slash free. All right, guys. I'll see you in the next episode.
From the publisher
Linden Tibbets believes that with each new tech wave, problems will arise for entrepreneurs to solve. He says the recent AI frenzy will create opportunities for startups, creators, and early-stage businesses to differentiate and scale faster. In 2010, Tibbets rode the wave of API technology by creating IFTTT (if now, then later), an online platform that empowers you to do more with your favorite apps and smart devices by helping them automate and integrate so they can work together seamlessly. IFTTT is used by the world’s biggest brands, Google, Discord, Slack, Dropbox, Alexa, Fitbit, Stripe, Ring, and even foundr.
Listen to Nathan and Linden discuss:
How he started IFTTT with design-centric thinking
The emerging gap in entrepreneurship opportunities
Using AI to reach more audiences
How to start an AI business
Leading a tech company in tough economic climates
How to reuse tools to develop a new business idea
Why you should work with people who care
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