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Podcast Episode Summary: Elon Musk vs. OpenAI Trial, OpenAI $50B Employee Stock Pool & E-Comm Reality | Jan 8, 2026
Episode Details
- Podcast Title: The Information's TITV
- Host: Akash Pasricha
- Guest Contributors: Rocket Drew, Sri Mupiti, Ann Guillen, Sanjay Beri, Dr. Jordan Schlain, John Battelle
- Air Date: January 8, 2026
Overview In this episode, the hosts discuss significant developments surrounding Elon Musk's lawsuit against OpenAI, OpenAI's employee stock grant pool, the practical realities of OpenAI's e-commerce initiatives, and innovations in cybersecurity. The episode also highlights the implications of new health features being integrated into OpenAI's platform.
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Key Discussions
- Elon Musk vs. OpenAI Trial
- Court Ruling: A judge has decided that Musk's lawsuit against OpenAI will proceed to jury trial.
- Lawsuit Background:
- Musk claims OpenAI deviated from its original nonprofit mission after transitioning to a for-profit structure.
- Other grievances include OpenAI’s decisions on technology transparency and safety prioritization.
- OpenAI's Defense:
- OpenAI sought to dismiss the claims, arguing that the facts were established and did not warrant a trial, but the judge disagreed.
- Public Interest:
- The trial may reveal crucial insights into the relationship between Musk and OpenAI’s leadership and broader implications for AI governance.
- OpenAI's $50B Employee Stock Grant Pool
- Stock Grant Overview: OpenAI has allocated a $50 billion stock grant pool intended for employees over the next five years.
- Comparison with Other Companies:
- This pool represents approximately 10% of OpenAI's valuation of $500 billion, paralleling other tech giants like Meta and Google in terms of employee compensation strategies.
- Implications for Talent Retention:
- The stock grant aims to attract and retain top talent amidst the competitive AI landscape, reflecting OpenAI’s ambition to maintain its foothold against larger competitors.
- OpenAI's E-commerce Initiatives
- Current Progress:
- OpenAI is working on integrating shopping features within its ChatGPT platform, in collaboration with partners like Shopify and Stripe.
- Challenges:
- The rollout has faced complexities due to varied merchant data handling and the necessity for coordinated systems.
- Future Opportunities:
- OpenAI aims to generate significant revenue from e-commerce, with projections of $110 billion by 2030.
- Innovations in Cybersecurity
- Cybersecurity Sector Insights:
- Discussion with Netscope CEO Sanjay Beri focusing on AI's dual role in enhancing and challenging cybersecurity.
- Current Trends:
- Organizations are increasingly using AI for protection, and Netscope is at the forefront of this innovation with its wide array of AI models.
- Market Position:
- Netscope aims to carve a unique space in a market filled with larger, comprehensive tech offerings.
- OpenAI's New Health Features
- New Capabilities:
- OpenAI's health features will allow integration with personal health data from sources like Apple Health and medical records.
- Expert Opinions:
- Dr. Jordan Schlain emphasizes the importance of careful implementation, recognizing the nuances between health insights and actual care.
- Accountability and Ethics:
- The conversation highlights the need for clear accountability and the ethical implications of using AI in health services, stressing the importance of patient safety.
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Key Takeaways
- The ongoing litigation between Musk and OpenAI underscores critical questions about corporate governance and accountability in the tech industry.
- OpenAI's substantial employee stock grant pool reflects the competitive landscape for AI talent and the company's ambitious plans for growth.
- The complexities of integrating e-commerce capabilities into AI platforms illustrate both the potential and the challenges of technological innovation.
- In cybersecurity, AI is a double-edged sword, offering both opportunities for enhanced protection and new vulnerabilities.
- The introduction of health features by OpenAI raises significant ethical considerations, emphasizing the necessity for cautious deployment and accountability in AI-driven healthcare.
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Additional Links
- [OpenAI's Shopping Ambitions](https://www.theinformation.com/articles/openais-shopping-ambitions-hit-messy-data-reality)
- [OpenAI's $50 Billion Stock Grant Pool](https://www.theinformation.com/articles/openai-reserves-50-billion-stock-grant-pool)
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Conclusion This episode of TITV provides a comprehensive look at the intersection of legal battles, corporate strategy, technological innovation, and ethical considerations in AI and healthcare, spotlighting the rapidly evolving landscape of the tech industry.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOElon Musk's Lawsuit Against OpenAI
1:03 to 3:14
Discussion about the key points of Elon Musk's lawsuit against OpenAI and its implications.
“A judge in California decided that Elon Musk's lawsuit against OpenAI will go to a trial with a jury.”
Reactions to the Trial's Implications
3:15 to 5:27
Exploration of why the public should pay attention to the trial beyond Musk's grievances.
“I want to ask you about why the average person should be paying attention to this story outside of the reasons that billionaires fighting each other is kind of fun to watch play out.”
OpenAI's Employee Stock Grant Pool
5:27 to 11:04
Insights into OpenAI's $50 billion employee stock grant pool and its significance.
“One big conversation across Silicon Valley is the AI talent war and the massive pay packages that companies are offering to secure top talent.”
Challenges in OpenAI's E-commerce Efforts
11:10 to 14:04
Analysis of the complexities OpenAI faces in integrating shopping features into its platforms.
“Although a new in-depth story from the information today gives a mixed picture on how those efforts are actually going on the ground and how difficult it is to actually get all this to work.”
E-Commerce Challenges and Opportunities for OpenAI
14:04 to 18:10
Learn about the complexities OpenAI faces in integrating commerce into its platform and insights from other social media platforms.
“Now, what about the other platforms out there that have said that they are interested in shopping?”
Cybersecurity in the Age of AI
18:10 to 19:34
Explore how AI is transforming the cybersecurity landscape, featuring insights from Netscope's CEO.
“That is Anne Guillen, our e-commerce reporter here at The Information.”
Netscope's Approach to AI and Cybersecurity
19:34 to 20:48
Understand Netscope's strategies in leveraging AI for data protection and security.
“How do you think about competing with them?”
The Evolution of Running a Software Company
20:48 to 23:08
Gain insights into how operating a software company has changed over the past decade, especially with AI.
“But I'm trying to sort of understand, you know, for pure play cybersecurity companies, On one hand, from below, you have these flashier startups that raise a ton of funding and their products get traction.”
Navigating the IPO Process and Market Dynamics
23:08 to 27:58
Learn about the considerations and strategies for taking a tech company public, based on Netscope's experience.
“I mean, how is running a SaaS company or a software company broadly different today than it was 10 years ago?”
Closing Thoughts with Sanjay Barry
28:00 to 28:45
Reflection on Sanjay Barry's insights and a light discussion on hockey.
“Well, Sanjay, I want to thank you for coming on.”
Show all 15 chapters
Evaluating OpenAI's Health Features
29:26 to 30:28
Discussion on the implications of ChatGPT's health data integration.
“I use it and it provides health at enormous scale.”
Concerns About AI in Healthcare
30:29 to 32:25
Exploration of risks associated with AI advice in critical health scenarios.
“and people confuse smart output with medical truth and they're not the same animal.”
Navigating Accountability in Health AI
32:26 to 34:18
Discussion on the complexities of accountability in AI-generated health advice.
“So, you know, I think before I answer that question directly, I think it's like, can there be calibrated uncertainty in the display?”
Wearables and Health Data Privacy
34:19 to 36:50
Examining the intersection of wearables, health data, and regulatory changes.
“John, let me ask you a question about another piece of news from this week that was health-related.”
The Future of Health Data Sharing
36:51 to 41:08
Discussion on the implications of health data sharing and AI development.
“And they said, sorry, we don't, we don't know who you are.”
Transcript
Automatic transcript. May contain errors.0:13Welcome, everyone, to the Informations TI TV. My name is Akash Pasricha. It is Thursday, January 8th. Today on the show, we are talking with our reporter who was at the courthouse this week following the Elon Musk OpenAI lawsuit. We also have some exclusive reporting around OpenAI's$50 billion stock grant pool for employees. Separately, we are digging into some new inside reporting we have about OpenAI's e-commerce ambitions and how those are going on the ground. I'm then talking with the CEO of cybersecurity company Netscope about that sector in the age of AI. And we will wrap with a conversation about health.
0:52We are bringing on a doctor and a longtime entrepreneur to break down what we think of OpenAI's latest health features. It's going to be a fun show. So let's get right on into things. A judge in California decided that Elon Musk's lawsuit against OpenAI will go to a trial with a jury. My colleague, Raka Drew, was in the courtroom watching the proceedings play out. I want to bring him on to talk to us all about what he saw. Rocket, welcome back to the show. It's great to have you here. Thanks, Akash. Great to be here. So I just want to make sure I have this right, okay? Because you've explained this to me a couple of times, and I'm going to now explain to you what I understand this lawsuit to be about.
1:29So this is the lawsuit where Elon Musk said to OpenAI, you said you were going to remain a nonprofit. You didn't keep your word. He sued them. OpenAI still became a for-profit, it, but Elon Musk still wants money from OpenAI because he says that you didn't keep your word. That's right. That's exactly right. I mean, he has a long list of grievances against OpenAI, a number of ways that he feels that OpenAI hasn't kept its sort of promises to him that were made in the early days. The nonprofit structure was one of those, but there are other ways he feels they've departed from their kind of original charitable mission, including not open sourcing technology.
2:09He feels that safety has become kind of deprioritized. So he has other grievances as well. But the sort of full transition to a for-profit structure is something that is definitely top of mind. And so what happened at the courthouse yesterday? So OpenAI was making a particular ask to the court. They were saying, we've figured out a lot of the facts of the case already. We've made a bunch of people who are close to OpenAI sit for depositions, including Sam Altman, Greg Brockman, Satya Nandela. We know the facts. OpenAI is saying even if you interpret those facts in a way that's very generous to Elon Musk, still, as a legal matter, you're going to find that his case doesn't have any merit to it.
2:50So you can just make a call right now. Spare us the trouble. Spare a jury. Just toss out this poll. Exactly. Exactly. The judge ended up finding, to the contrary, she feels that all of the claims, there are four claims that Elon Musk still has that are sort of live at this stage in the trial. All of them rest on questions of fact that are matters for a jury to decide. So all four of them are set to go to a trial. Okay. So this is going to trial. I want to ask you about why the average person should be paying attention to this story outside of the reasons that billionaires fighting each other is kind of fun to watch play out.
3:28As a reporter, how do you think about this? I mean, is this ultimately the idea that we could just learn a lot more about both sides of the story as, you know, evidence comes out. I mean, you've done some reporting about how much money could actually change hands. And I think the answer is it's not as big as people thought. So why should we be paying attention to this? Yeah, that's right. I mean, even in the most extreme situations where you get sort of a slam dunk win for Musk, maybe in that case, the amount that opening eye has to pay, it could reach into the billions, but that's not going to break the bank for OpenAI.
4:03It's also unlikely at this point that the court would intervene and try to rewind the restructuring that OpenAI has already completed because the attorneys general for California and Delaware have already signed off on that. So it's true that at this point, the outcomes from the case are unlikely to be sort of existential for either party. But I think it's interesting, first of all, like you said, because of the treasure trove of evidence that's coming out in the case. I mean, really interesting first person accounts from people who were involved in the negotiations that led Sam Altman to be fired from OpenAI in 2023 and then eventually reinstated.
4:40So it's a real look inside the room where those conversations were happening. It's also an interesting gauge of public opinion. I mean, what is a jury in Oakland, California going to think about Elon Musk versus Sam Altman? I mean, which of those sides is a jury going to be more sympathetic to i i think it's hard to say so it will be yeah but trial plays out and it'll give great fodder for the tv show that inevitably comes of it at some point i think well rocket uh i'm sure you are excited because if you were at the courthouse yesterday if it's going to trial i i take it you will be covering the trial on the ground then whenever it does play out great well it'll be a fun one to play out rocket i want to thank you for coming on.
5:21That is Rocket True, our AI and robotics reporter here at The Information. Okay. One big conversation across Silicon Valley is the AI talent war and the massive pay packages that companies are offering to secure top talent. In that same vein, The Information has exclusive reporting about OpenAI's big employee stock grant pool. Joining me now is the author of the piece, Shree Mupiti, our OpenAI and Anthropic reporter. Shree, welcome back to the show. It's great to have you here. Great to be here. So I'm going to read the first sentence of your story that you wrote and reported. You said, OpenAI last fall set aside an employee stock grant pool worth 10 % of the company, which was valued in October at$500 billion.
6:05So I don't want to assume that people know how these stock grant pools actually work. Help us understand what you found and what it means totally so what it means is essentially there is 50 billion dollars worth of potential stock grants that would go to employees or refreshes to existing employees and so that's supposed to last over the next five years and really shows the extent at which open ai is prioritizing rewarding and retaining talent and so how that came about was as part of the restructuring last fall when open ai turned into a corporate structure that allows it to eventually co-public it set aside roughly 130 billion dollars worth of the company when it was valued at 500 billion so that roughly equals out to 26 of the company of that 26 80 billion of that has already been allocated to employees or former employees so this is called vested equity and then the 50 remaining 50 billion remaining is towards this pool that will go towards future employees or rewarding existing employees as part of these refreshes.
7:08So that just is a huge amount and it's really exciting for a company like OpenAI just when these AI talent wars are heating up even more and more. So basically these shares have been created. There's$130 billion worth of shares. They've already paid out or allocated$80 billion. And now there's$50 billion more that you've basically found that they've set aside to pay out at some point in the future to their employees, depending on how much stock they want and negotiate for. So I think the bigger question that you kind of got at in your story is, how does this compare to other companies and how they allocate their stock?
7:50Totally. It's quite a large amount for a private company like OpenAI, but actually is more similar to a company like Meta, for example. over the last five years, Meta allocated roughly 66 billion of stock compensation. So comparing this to OpenAI's 50 billion, for example, but Google, for example, spends a lot more. They spent roughly 100 billion over the last five years. Of course, these are historical versus the 50 billion is towards OpenAI's future five years. And so maybe we'll see Meta and Google spend also increase. But one thing that really stands out is that Meta and Google, of course, are much larger companies.
8:25They have huge market caps and they are in like hundreds of billions of revenue. And so when you're comparing against OpenAI that at least ended last year in 13 billion in revenue, you really see sort of the jump and disconnect there. But I think that really shows, again, OpenAI's ambitions to try to compete with the likes of this, just because if you are having these top AI researchers and you're competing against Google and Meta, you need to be able to keep up. And so I think that shows that. The other thing I wanted to highlight too was that the employee stock grant pool is 10 % of the company at the current$500 billion valuation.
9:03But of course, as OpenAI raises more money and the valuation increases, that stock pool worth actually goes up as well. And so you see that as well with the stock compensation expenses that they've allocated from their last summer's projections as well. Do investors like this? Investors, I think, understand that this is a part of a private company's future and it's necessary to be able to reward talent and be able to compete. And so overall, they understand this, but of course, it bites when you have dilution from, for example,$130 billion worth of employee stock grants, especially this$50 billion pool.
9:44But I think they understand it's necessary, and so it's something that they're accepting. I think it also is a little bit interesting to think about the power dynamic here between OpenAI and investors and then the employees. You know, on one hand, you have the researchers who they are the product in the talent war that everyone is going after. So they have some leverage there. And then you have OpenAI, which, you know, probably has their choice of investors and, you know, who to take money from. Although if I think about this, OpenAI needs the money from investors. I guess where this all nets out is I'm not sure who has the power here, but it is interesting to see how all these ripples very much play out.
10:28Totally. I think employees are working hard right now is what I'm hearing, but they're being rewarded well as well. For example, in a recent court filings that my colleague Rocket found, they found that Ilya, one of the co-founders of OpenAI, had roughly$4 billion invested equity by 2021. And so you can imagine how much more he potentially has now. And so even after having left the company. And so I think that just shows the stake and the size of the stakes that employees are getting. Right. Well, I want to thank you for coming on. I trust that there is much more money to uncover. And I think it was some great reporting.
11:03That is Sri Mupiti, our OpenAI and Anthropic reporter here at The Information. OK, OpenAI has been very public about its ambitions to integrate shopping into its platform. Although a new in-depth story from the information today gives a mixed picture on how those efforts are actually going on the ground and how difficult it is to actually get all this to work. I want to bring on Anne Guillen, our e-commerce reporter who wrote that story to talk to us about what she found. And welcome back to the show. It's great to have you here. Hey, Akash. So how are OpenAI's shopping efforts going? You know, they're going.
11:42They're moving along, but maybe potentially a bit slower than some people would have hoped. And so in my story today, I took a look at, you know, what the rollout since OpenAI first announced this feature for ChatGPT in September, what that's been like. And it's taken a lot of work on, you know, on the part of both OpenAI as well as all of the other companies that they've partnered with to make this work. So some other key partners include Shopify, which has given OpenAI, you know, an in with all of the millions of merchants that use their software to host their stores, as well as Stripe. OpenAI and Stripe actually created together what's called the Agentic Commerce Protocol, which they intend to be kind of this set of rules and standards so that everyone can kind of be on the same page about how these transactions that agents will be handling, how it's going to work, and just kind of like set some ground rules.
12:49and, you know, it was described to me as kind of like a lingua franca so that everyone, you know, is building towards the same thing, you know, so that everything can work together more smoothly. And so what is so difficult about this? Is the Shopify side harder in that setting up all the retail systems is the real challenge? Or is the payment side really the challenge here? I mean, there's a lot of considerations here. And I think part of why this is so complex is it's a lot of different systems that all have to work together and coordinate and communicate. But right now, according to my reporting, it seems like a lot of the time and energy is focused on working pretty closely with the merchants that are live and helping them with their product data.
13:41You know, every merchant handles sizing and pricing and inventory information differently. And so just, again, that idea of trying to get everyone on the same page and making everything, you know, work together correctly so that when it does, you know, get to a user who's trying to make a purchase that everything's accurate and works smoothly. Now, what about the other platforms out there that have said that they are interested in shopping? I think, if I'm not mistaken, Perplexity had something in this arena, right? Is theirs further ahead? Yeah, that's correct. So Perplexity, they were very early to launch commerce features.
14:23And it's interesting because they also dealt with some of these issues, you know, wrangling all of this very messy data from merchants and trying to get it to not only show up to users correctly, but then on the back end when you're actually facilitating a purchase, you know, making everything work correctly. So this definitely is not a problem that's unique to OpenAI, but I think just really speaks to just how challenging, you know, adding in AI agents or AI apps to e-commerce has been. You know, it's just really complicated. And there's a lot of different companies at play and there's a lot of different things, you know, that all need to work smoothly for it to be perfect for the user.
15:11How big an opportunity do we think this is for OpenAI? Well, my colleagues have reported that OpenAI wants to make something on the order of, you know,$110 billion from its free users by the end of this decade. So in the next four years, I think a lot of people expect that commerce will be a big piece of that. So OpenAI has said they might take a cut of some of the sales that are made on ChatGPT. It's a pretty standard kind of marketplace model. So I think as this scales up, they certainly will be seeing more revenue coming from that if they do start taking a cut of the sales that they make. and then, you know, as well as introducing commerce also brings in the potential for advertising, which, you know, is a whole other debate that we've written about a bunch.
16:06But it's certainly, it's a huge opportunity for open AI. And so I think it makes sense that they are rolling this out very slowly and, you know, trying to figure out exactly how to get this perfect before they kind of flip the switch and open it up to everybody. Now, you've also covered e-commerce with the social media platforms and how TikTok, for example, has waded deeper into that category. And we've done some reporting about Instagram and I guess we've seen that story play out in terms of it going in and out of shopping. I don't know. I'm not sure where it stands now. It feels like they always want to do more shopping and then there's sort of less of it happening.
16:49But what lessons do you think OpenAI can learn from the way that TikTok, for example, tried to integrate with shopping beyond just it being difficult, which I think we understand? I wonder if there are behavioral considerations from customers that you think they are learning from insofar as how people actually do their buying. For sure. And I think that's something that they're extremely mindful of. And I think this also relates to the advertising conversation as well. You know, people use ChatGPT for a huge range of things, but a lot of times it's really personal information and personal conversations that you're having with ChatGPT.
17:32And so how are people going to feel if then, you know, you start prompting them to buy something or show them an ad? And so I think that's something that OpenAI, you know, hasn't at least publicly kind of said what their strategy will be. But I think that's something they're extremely mindful of because I think if you start putting commerce in places where users don't expect it or aren't ready for it, I think that's a huge, huge turnoff. And so that could be a pretty big dent to their ambitions if it doesn't go over well with consumers. Great. Well, Anne, I want to thank you for coming on. That is Anne Guillen, our e-commerce reporter here at The Information.
18:15Okay, I want to talk a little bit about cybersecurity. It is yet another pocket of the enterprise software sector that AI is changing quickly. Netscope is one company that sits at the center of that story. The company is trading below its IPO price, although it is now generating cash on a trailing 12-month basis. Joining me now is Sanjay Barry, CEO of Netscope. Sanjay, welcome to the show. It's great to have you here. Great to be invited. Appreciate it. So I want to talk a little bit about the cybersecurity sector in the era of AI broadly. And the basic question I have for you is, AI net good or net bad for cybersecurity?
18:55Well, net good is my view. And look, the reality is attackers are going to use AI, as you've seen, and they'll use AI in every way they can. Every tool they can get their hands on, they'll use to attack. But the reality is that AI can be used for good, for protection, for automation, to help mid-sized companies and small companies and large across the board defend themselves and, of course, increase productivity while doing it. And so talk a little bit about how you are approaching this new era of AI at Netscope. I wonder how you think about your differentiation against some of these newer and flashier startups that probably have smaller teams that can move a little faster.
19:38How do you think about competing with them? Yeah. So if you look at us, we're one of the highest growth public market cyber companies out there, right? We grew at 34 % from an AR perspective last quarter. We're at scale, but we have a phrase, innovate or die. So we're nimble, and we invest heavily in our R &D. We've had AI labs for eight years. We have over 160 models, domain-specific models to protect and identify sensitive data, protect against malware, detect issues in your network and beyond. In addition to those models and that broad AI Labs team, which, by the way, AI is used throughout all of our 20-plus products on the platform, these models, we also focus on protecting and enabling AI.
20:23And this is the nuance. You don't go into a company and say, hey, by the way, we don't want you using AI. No, Well, nobody does that. You have to use it as any company in any vertical. What we do is we let you say yes to using it and put guardrails around it. You want to say, hey, you can use Gemini, but only the corporate instance. And I don't want you querying with sensitive healthcare data. Simple policy on Nefscope. And so for us, our focus is guardrail AI, enable usage, and enable people to leverage it. But I'm trying to sort of understand, you know, for pure play cybersecurity companies, On one hand, from below, you have these flashier startups that raise a ton of funding and their products get traction.
21:07And in some cases, they have smaller teams. On the other hand, you have these bigger companies like Microsoft and ServiceNow that have these really broad suites of products where their value prop is, well, don't just give us your cybersecurity business, give us the whole suite. Right. How do you, in the middle there, how do you think about your value proposition against both of those categories? Yeah, it's a great question. So I'm a believer there is not one platform for all of security and networking. I remember sitting in a room asking 100 CIOs, where do you want to be on the scale? You want 100 security networking products or you want one?
21:40And they said, no, no, we don't want any of those. We don't want 100 and we don't want one. We want a few core platforms. And one of those core platforms is what we do, the evolution of data network security called SASE, which we're the leader in per most analyst reports. And so I'm the believer in that. A few core security networking platforms working well together in an ecosystem. We were named Microsoft ISV Partner of the Year, right? And there's a reason that we get that recognition from analysts and other vendors, is no matter what you use, two plus public clouds, average customer uses 100 plus SaaS apps, They use tens of generative AI applications.
22:22They go to billions of websites. It doesn't matter what you use. You have one common consistent layer at that network and security level that can govern and secure all of those. That's really what customers want. They don't want to be locked into, hey, it only works for this app or only works for this solution. Yet they also don't want something that is only going to cover one part of that equation, like only data protection. So that Goldilocks of we won't lock you into the whole suite of everything, but we'll also give you more than just the point solution, I guess. I want to talk to you a little bit about just broadly what it's like to run a software company in 2026.
23:06You've been building the company now for, I think, 13 years now, I think, if I'm not mistaken. I mean, how is running a SaaS company or a software company broadly different today than it was 10 years ago? Is there a difference in the talent that you have to go after? Is the talent younger? Is it more technical? How have you seen that change? Yeah, it's a good question. Look, we've always believed in technical talent and development. We invest a significant amount in our R &D from an innovation perspective. I invest in things that are two, three years out. think about AI labs for eight years, I would tell you nobody cared for five years.
23:46I talk about AI in front of customers and be like, what are you talking about, Sanjay? Now, of course, they do. And so we have a saying, at least where I grew up in Canada, skate to where the puck's going. And so I feel like that - I like it as a fellow Canadian, I like it. I like it. But I feel like what's different is it's recognized more, right? One of the nuances of when you go and become a public market company, a lot of people, they manage their company quarter by quarter or year by year. That's not how I do it. I'm going to be here in 10 plus years. And so the way I run our company and the way I think you should when you're developing core platforms in tech is you got to invest for the future.
24:22And I think that's lost in a lot of times in organizations, but I think it's well recognized now, right? In the sense of, wait a minute, you're looking at the next wave, AI, you're looking at physical AI, you're looking at. And so I think that's changed. The second part is technical talent. talent nowadays, you have to leverage AI as part of that technical talent. Right? And so you want people who want to learn. You want people, like no one woke up 10 years ago saying, hey, I'm an expert in using these tools. They didn't exist. And so we've always gone for people who are a little more entrepreneurial, a little more, they're willing to learn, to grasp new technology, to move quick, right?
25:01They're not satisfied by just sitting there and leveraging something 20 years ago. And so that leads you to a little different talent, I would say, and mindset of people. Before we go, so you went public in September. I want to understand what the calculus was to go public when you did. We talk about this IPO window, and it's a bit of a dance, right? Where are the markets going? What's the right time? Why did you decide September? And what advice do you have to late-stage founders who are looking at the window right now? Yeah, so look, the reason that we went IPO was for awareness. And, you know, the reality is we went over 80 % of the time if we can get to a POC, proof of concept, i.e.
25:39our nirvana is just try the platform, right? That's our nirvana. And so when you think about that, we really compete against public market companies who have the benefit of the awareness and the natural this that you get when you're public. So it wasn't just to raise money. No, the reality is everyone knows you can raise money in the private markets too, right? I mean, there's no secret to that. And so for us, it was, look, we can grab the awareness from being a public company. We've operated like that internally for a long time, right? The discipline, the infrastructure, the committees, the so on.
26:13And then third, it is a currency, right? When you think about recruiting, when you think about, you know, we generally build organically, to be frank, like look at our platform, we built it organically. And so all of those things. And the other thing too is, look, this is the first inning of our company. I'll be here in 10 plus years. If you're in the company, you know, every meeting we have and every all hands, everyone knows, okay, that was the first inning. We're now in the second inning of the company. And so that's the mindset. If you went public then for awareness, now that you've been a public company for a couple months and you've certainly been private, I mean, look, there's pros and cons of both.
26:50There's more obligations as a public company. what then is your advice to founders looking to take their company public? Yeah. So one, look, it's not for everybody and it isn't necessarily the right answer for everybody. So you have to be ready. So one, I actually have to be ready. Look, we're cashflow positive. We grow at over 30 % pure subscription, right? We run at mid seventies now operating at gross margin, which has gone up, you know, by 10 points over the past years. And so So financial profile, one, important. And so we obviously have that profile and the growth. Second, you got to be in a big TAM, big fish in a big pond.
27:26For us, it's one of the most durable markets for the next decade. And then the third, look, you got to be ready as the intestinal fortitude. You have to stick to your convictions. Don't get burnt, put into this quarter by quarter, make decisions, optimizing on that. You're here for the long term, right? And if that's what you're for and you have the conviction and the board and you've set that expectation internally in the culture, I think you can succeed and get the benefit of being public, right? The awareness and beyond. But like I said, it's not for everybody. Well, Sanjay, I want to thank you for coming on.
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28:03I'm looking forward to see how the company's journey progresses from here. And before you go, by the way, since you're from Toronto, I don't know if you saw a little blast from the past. We had Matt Sundin back in the building at the Air Canada Center this week because Austin Matthews passed him. And it was Matt Sundin. It was Austin Matthews. It was Max Domi. It was Ty Domi. It was the whole shebang was in the building. Yeah. Matthews is on a tear, and I hope he continues. Yeah, but the Leafs are not. The Leafs are not. They're not. Let's be clear. Come on. As a Leaf fan, you know, you wake up every year saying this is your year.
28:35Yeah. I'm waiting, waiting, waiting. I'm waiting. Same. All right. Well, great to talk to you, Sanjay. that is Sanjay Barry, CEO of Netscope here on TI TV. OpenAI introduced a number of new health features yesterday, first reported by The Information, that allows customers to integrate a ton of their health data with the ChatGPT platform. The new features are still in the waitlist phase, but eventually you'll be able to better integrate data from Apple Health, Weight Watchers, and medical records to get better insights. To discuss all this, I want to bring on two friends of the show. Dr. Jordan Schlain is the founder and chairman of Private Medical.
29:12John Battelle is an entrepreneur, and they are both the co-founders of a health-focused conference called Doc. Welcome to you both. It's great to have you back on the show. Good to be here. Good to be here. So, Jordan, I'm going to come to you first because you are the doctor here. What do you think of the features? Look, the article captured what's real. People are using ChatGPT all the time. I use it and it provides health at enormous scale. But I think the way I want to frame this is healthcare is the land of small errors and big consequences. So in Silicon Valley nomenclature, it's move fast and break things.
29:48In healthcare, it's kind of move slow and don't kill people. So I think what we really want to do is maybe try to move fast and not harm people. You know, at Price Medical, as you mentioned, we all use medical grade AI in the form of a company called Open Evidence. All of our 35 doctors use this daily to help us with diagnostics, treatment planning. But I'll just say that each person is not just a generic bag of variables. You know, they're a unique physiologic and psychological being. So it's important to understand, like, that each person on the other end of this can get a lot of good information.
30:22So a health hub is easy, and I'm super excited that this is all happening. But we need to remind ourselves that insight is not the same as care. and people confuse smart output with medical truth and they're not the same animal. Think of it this way, a health interface can summarize pattern matching, but a care system has accountability, calibration, consent, and escalation. And so, you know, diagnosing, which is, you know, there's two reasons to see a doctor. One, the situation is unbearable. Number two, the anxiety about the situation is unbearable. So in both of those instances, you know, going to the web and uploading stuff and asking questions to name the thing that you're trying to solve is really important.
31:03To get some kind of an answer, at least some sort of insight. Yeah, but once you have the diagnosis, then what, right? How do you, you know, there's treatment, there's navigation, there's, like I said, there's all this calibration. So I think we're at the front edge of like an amazing, like the walls of Fortress Medicine are coming down, finally. I mean, the digital health movement, which started 20 years ago that I was a part of, you know, that was something where we thought, oh my God, digital health is going to really happen. And now it is. So let me ask you, is there anything, any part of this that concerns you as a doctor at all?
31:38Yeah. So the first question is, like I mentioned, what problem are we actually solving? Is the goal interpretation, coaching, navigation, quasi-diagnosis? Because the risk really changes completely depending on which lane you're in. The other question is, what's the failure mode plan? You know, in health care, the question is, isn't will it be wrong sometimes? Of course it will. It's what happens when it's wrong at 2 a.m. with a scared person and partial data. You know, the article admits that advice can be dangerous. So, like, walk me through a plan when things go sideways. The other one is where does accountability live?
32:13If a model nudges someone away from seeking urgent care or nudges them into unnecessary care, who owns the outcome? The product, the policy, the user. you know the and what what what out of curiosity what what do you think the answer to that question is who who has the accountability there well i mean this is uh you know i guess in the t's and c's of a of a thing like ultimately if you're providing advice uh and and you are confident and that you know the other thing is the overconfident intern problem you know which is they're the ones who don't know what they don't know and so we don't want ai to be the overconfident intern.
32:53So, you know, I think before I answer that question directly, I think it's like, can there be calibrated uncertainty in the display? I might be wrong. You know, maybe isn't enough. The system needs to know how wrong it might be. How does it show its work, the sources, the guidelines, what data informed the response? You know, if it's Reddit and all these other people crowdsourcing, well, crowdsourcing is good for some things, but it may not be good for you. So I think, you know, this is where the real meat of the questions is, who owns the responsibility. And if I might interject, Jordan, the tech industry has been grappling with exactly this question ever since there's been a tech industry.
33:32And, you know, platforms generally have been protected by Section 230, which the information has covered extensively over the years, which essentially states that it's not responsible for the content that might be on that platform from third parties like, you know, consumers. Now, that's fine for Google search or for Instagram, but is that fine when a service is directly providing editorial points of view, which is essentially what a chatbot service does? This question is unanswered in terms of its impact on society and how it will be regulated. And I think this year will be the year that we start to hear a lot of conversation, debate, and controversy, and health will be the tip of the spear.
34:19John, let me ask you a question about another piece of news from this week that was health-related. And Jordan, chime in here if you want to. Wearables is another area that is very much overlapped here. And we see everyone, I mean, everyone has some kind of a wearable now, something tracking them. And the future of this platform is that eventually it might be able to take advantage of your aura ring or maybe your whoop. And we also had some news this week that now the government is, there you go. You've got the Aura. I had a great night of sleep last night. Our friend Tom Hale, the CEO of Aura, he wanted to see the ceramic, the new ceramic model on your ring.
34:58I think that's what they're pushing him off. He needs to send it to me. He brought me a bottle of olive oil for Christmas, but not on Uber. So, you know, that industry got a bit of a blessing from the government this week because they said, hey, we're going to loosen the regulations on the work that you can do. Yeah. And I guess my question for you is, you know, John, the business question for you is, do you think that that sector is at risk at all when ChatGPT or OpenAI can come in and say, hey, we're going to make use of that data? And then Jordan, maybe afterwards, we'll come to you. And, you know, I want your view on sort of how you think healthcare changes, you know, from the doctor's end.
35:40John, we'll start with you. Well, yeah, in the announcement from OpenAI and the government regulatory stance that you covered around wearables and data, at the center of that, at the middle of the Venn diagram, the combination of those two things is where I think the conversation's headed this year. And really, it goes to who's in charge? health data is the most personal data we have, perhaps only matched by financial data. And it has its own set of regulations, which Jordan as a doctor must adhere to. And any company that participates in the health ecosystem and manages health data must also adhere to those regulations.
36:25Now, when the individual consumer consents to uploading, say, your Aura data into ChatGPT or Gemini, then where is the liability? I think we got from the news that you just referenced an indication from the government that they're not going to go after companies like Aura if a consumer makes an informed consent to upload their data. Now, does that make you comfortable? um yeah so someone should be you know uh ensuring compliance safety privacy and accountability and liability yeah i was going to say that in the world of like citizen science which is really what this is people want to know about themselves they don't want to rely on me the doctor the medical system to be this paternalistic overlord of all this information that's gatekept um i want just comment on one thing John said is that, you know, we are all bound, doctors are bound by the Hippocratic Oath.
37:31Let's go, that's like a primal thing. The HIPAA is like the technological version of some version of privacy, which, you know, I mean, I could tell you a story about a doctor who tried to call a hospital to give some information, get some information about another patient in the hospital. And they said, sorry, we don't, we don't know who you are. We can't exchange information. And the patient died in the hospital with his privacy intact. So like, I think we have to like, really look at this privacy issue as a real issue. But a lot of the big companies, the insurance companies, the hospitals, they're bound by HIPAA, but in their T's and C's, they say, oh, by the way, we can sell your data.
38:06So they adhere to the things, but then they make you opt out of the thing that they're supposed to adhere to. So there's a massive market for healthcare data. Just go to any big healthcare conference like HIMSS or Health, and you will see booths that or millions of dollars or just big data brokers. So I think that that's a whole shadow industry that no one's really talking about, much like the data industry. But back to Aura and back to this information, I think it's really, really interesting. People can get insights about themselves and their health that are really valuable. But Jordan, do you think, is this a threat at all to those businesses in terms of the value?
38:47And, you know, they have the hardware, which is a clear value add. I mean, I don't know. Would OpenAI, they're already looking at hardware plays as well. I mean, you know, could you see OpenAI moving to buy one of these companies? I mean, you know, John, you— Absolutely. As a matter of fact, it's one of my predictions for 2026 is that I think OpenEvidence, which Jordan referenced earlier, will be acquired by a large tech player. And or they will be acquiring other companies. Yes, absolutely. I mean, absolutely. And let's not forget the engine that drives Silicon Valley is data-driven, personalized advertising at scale.
39:30This data is incredibly valuable to the$32 billion pharmaceutical and health marketing industry. That's$32 billion a year. and we all know, thanks to the information's reporting, that all of these AI companies have a revenue problem. They need to make a lot more of it to justify their current valuation. They have a lot of revenue. It's the profitability, it's the cost. They have a more revenue problem, right? Right, right, right. They need to grow into those valuations and everyone knows that OpenAI is building an advertising platform. So how will this category, health, play into that advertising business and that goes for Google, that goes for Amazon, Meta and everybody else.
40:14And by the way, one last thing, it's kind of like a broad thing, but I think if this health hub concept really takes off, like I'm looking for five promises. One is clear scope. Is it navigation to coaching, not diagnosis and treatment? Like what's the lane? And number two is strong escalation. You know, urgent symptoms trigger human care pathways without ambiguity. three, verifiable outputs, like I mentioned earlier, sources, guidelines. You know, if I can't check your work, I can't trust your work, which all kind of goes to trust. Fourth is hard privacy boundaries, which is what we're talking about.
40:49You know, is this a separate environment with minimal retention by default? Do you earn the data? How does the data actually, what are the clear, you know, opt-in, opt-out for all data bits that you're putting into a system? You don't really know what's going to happen. And the fifth one is measured deployment. Are there clinical pilots? Is there monitoring? Is there post-market surveillance mindset? I think we have to treat this like a medical intervention because it's quasi-medical and it's quasi-consumer. And again, you don't want to be the recipient of a really bad outcome because, and we see these all the time, because you wholly trusted AI.
41:28Right. Well, I want to thank you both for coming on. It was a pretty great announcement in, I think, the land of healthcare, one that I think a lot of people were waiting for. And so I think there's a lot more to watch and see how it plays out. Thank you both for coming on. That is Dr. Jordan Schlain and John Battelle here on TI-TV. Okay, well, that does it for today's show. A reminder, we are on this stream Monday through Friday at 10 a.m. Pacific, 1 p.m. Eastern. I want to thank you all for tuning in. We really do appreciate your viewership. I'm already excited for our next show tomorrow. Have a great rest of your Thursday.
42:03Bye-bye for now.
From the publisher
The Information's Rocket Drew joins TITV Host Akash Pasricha to discuss the major court ruling sending Elon Musk’s lawsuit against OpenAI to a jury trial. We also talk with reporter Sri Muppidi about OpenAI's exclusive $50 billion employee stock grant pool, e-comm reporter Ann Gehan about the messy reality of OpenAI's e-commerce ambitions, Netskope CEO Sanjay Beri on cybersecurity innovation. Lastly, we get into OpenAI's new health features with Dr. Jordan Shlain and DOC Co-founder John Battelle.
Articles discussed on this episode:
https://www.theinformation.com/articles/openais-shopping-ambitions-hit-messy-data-reality
https://www.theinformation.com/articles/openai-reserves-50-billion-stock-grant-pool
https://www.theinformation.com/articles/googles-chatbot-health-move-far-behind-openais
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