In short
Summary of Episode: Hemant Taneja on Global AI Investing & Energy Needs, AI Team Inefficiency | Sep 24, 2025
Podcast Information
- Title: The Information's TITV
- Host: Akash Pasricha
- Guest: Hemant Taneja, CEO of General Catalyst
- Secondary Guest: Jamil Valliani, VP of AI Product at Atlassian
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Key Topics Discussed
Introduction
- The episode begins with Akash introducing Hemant Taneja, highlighting his role at General Catalyst and the firm's notable portfolio, including companies like Stripe and Canva.
Current State of the AI Sector
- Peak Ambiguity: Taneja describes the current AI sector as being at "peak ambiguity". Many businesses are struggling to extract value from AI implementations, despite significant investments.
- MIT Study Insight: Citing a recent MIT study, Taneja points out a mismatch between expected and actual value from AI tools deployed in enterprises.
Essential Conditions for AI Implementation Taneja outlines four key components necessary for effective AI diffusion in enterprises:
- Data Infrastructure: Companies must prepare their data infrastructure to support AI.
- Model Training: AI models need to be trained on relevant data specific to the business.
- Workforce Transformation: A shift in the workforce structure where human and AI agents coexist and manage tasks collaboratively is vital.
- Leadership Engagement: Strong leadership commitment is required to drive AI integration.
Financial Considerations in AI Investments
- Labor Budgets vs. IT Budgets: Taneja discusses the need to shift focus from IT budgets to labor budgets as the primary driver of profitability in AI. As AI improves, it will reduce labor costs, creating a larger market opportunity.
- Bumpy Period Ahead: Taneja predicts a potential oversupply of compute capacity in three to five years due to over-provisioning by companies, leading to a challenging economic environment for data center developers.
Environmental Impact and Energy Needs
- Natural Gas Utilization: Taneja advocates for the use of natural gas as a necessary resource for scaling AI, while emphasizing the long-term goal of transitioning to renewable energy sources.
- Investment in Energy Startups: He notes that General Catalyst is increasingly looking into investments in energy technologies to complement AI growth.
Policy and Competitive Landscape
- Taneja discusses how U.S. policy changes may hinder long-term sustainability goals in favor of immediate AI advancements, reflecting a strategic trade-off.
- He highlights concerns about China's competitive edge in AI, given its significant investments in energy and renewable sources.
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Atlassian's Insights on AI Integration Interview with Jamil Valliani
- Jamil Valliani shares insights from a recent report indicating that while individuals feel more productive due to AI, teams are experiencing challenges.
- Team Productivity vs. Individual Gains: While 33% of individuals report improved productivity, only 3% of leaders feel their teams are transformed by AI, with many noting regression in team performance.
Recommendations for Team Efficiency
- Shared Knowledge Base: Establish a consistent repository for knowledge that teams can contribute to and use.
- AI as a Team Member: Treat AI tools as integral team members with clear roles and responsibilities.
- Etiquette Building: Establish protocols for AI use, akin to how teams adapt to new technologies.
Challenges and Solutions
- Valliani emphasizes the importance of developing best practices and etiquette for using AI tools effectively within teams to avoid information overload.
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Conclusion
- The episode highlights the complexities and opportunities within the AI landscape, as articulated by Hemant Taneja, while also shedding light on the practical challenges teams face in leveraging AI effectively, as discussed by Jamil Valliani. The insights presented provide a framework for understanding the current ambiguity in AI investments and the road ahead for enterprises looking to harness AI's full potential.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:28Splash by
0:34Welcome, everyone, to The Information's TITV. My name is Akash Pasricha. It is Wednesday, September 24th. We have got a big guest with us here today. Hemant Taneja is the CEO of General Catalyst. He is here coming on in just a minute, so do not go anywhere. You do not want to miss that conversation. We've also got our friends at Atlassian coming on for a discussion about why individuals are getting value out of AI, but teams are not, at least not to the same extent. It's going to be a great show, so let's get right on into our first guest. General Catalyst is one of the most storied firms in all of venture capital, and Haymuth Deneja has helped steer the company for much of its 20-year history.
1:14He has also been the CEO of the firm for nearly five years now. The company's portfolio has included Stripe, Circle, Anduril, Canva, and Mistral. I want to bring on Haymuth to talk about this moment for the AI sector and how his company has evolved over the years. Hey, welcome to TITV. It's great to have you here. It's great to be with you. Thanks for having me. So look, there's a lot to get to. I want to sort of start with a bit of my confusion about the current state of the AI sector. And one of the things that you've said time and time again is that we are peak ambiguity right now. And on this show, we try to make sense of the ambiguity, make things a little less ambiguous.
1:53And so hopefully you can help us do that. I want to start with a column that our executive editor wrote last night. Martin Pierce, he wrote saying that, you know, Sam Altman put out this blog post saying, the growth of AI services has been astonishing. Okay. And that's the first part of the story. But then on the flip side, you have, you know, a lot of commentary around how businesses are not seeing the value from AI as they would have hoped, not the least of which is that MIT study. And so you kind of have these two different sides of the story. and I'm hoping you can help us reconcile these two things.
2:29Yeah, look, you have to think about what it's going to take to create diffusion of AI in the enterprise. Let's work backwards from that, okay? For an enterprise to really effectively use AI, you have to have four things in my view. One is you need to make sure your data infrastructure is ready for AI. That's a complex problem. It doesn't get solved overnight. Remember, the old Transformer zeitgeist only happened a couple of years ago. You also need to have models trained on your data. And so they're applicable to your secret sauce, if you will. And the last thing is you have to think about workforce transformation because you're going to have agents, AI agents and humans in your workforce now.
3:08And some agents are managing the humans. Some humans are managing the AI agents. And so it's like a whole transformation. And the last thing is you need leadership in the top desk of the courage to drive that diffusion of AI. So a lot of what you see in the MIT study and others is, you know, these companies take a shot at trialing one of the language models. They can see what the art of the possible, but then they get stuck. And they get stuck because it's actually a place where you have to have all four of these ingredients to really drive diffusion. So, okay, so you're saying that businesses need all four things, and perhaps that's why they're not seeing the value.
3:45You know, the other part of the story that was kind of interesting is there was a report from Bain that came out yesterday that talked about the extent to which businesses would need to spend more on IT services to justify the capital expenditures that these cloud companies and AI companies are spending to invest in capacity and compute. And the takeaway from the report, it was quite interesting, was that, you know, they're not projecting enough revenue growth to justify that capital expenditures. So how do you think about that, if that's the case? Look, I think the equation becomes hard if you think about the market size in the context of software budgets of companies, and that's really what you're going after.
4:29But if you start to think about the fact that the ultimate revenue opportunity is the labor budgets of these companies, that's when it really starts to make sense. Because if these models are going to actually effectively diffuse in the enterprises, they're going to take a lot of the labor content away. Now you're talking about a much, much bigger market in terms of what is going to create profitability around these staggering numbers. I do agree with you. These numbers are so large. But the belief here really is that the budgets you're going after ultimately is going to be around labor, which obviously creates a whole other set of issues I've talked about a bunch.
5:04But that's where this is headed. Okay. And so when you say labor market, say more about that. What exactly do you mean by that? I mean, so take all the innovations in the coding market, Cloud and other products, are you really going after what is the software tooling budget for developers or are you going after how much you spend on developers as a company? Right? So the market size in terms of what your revenue opportunities when you're providing those products is 100 times bigger. Let's say you spend a percent of somebody's salary on their tooling. You're actually going after that 100 % because as these models get better, you're starting with entry-level engineers all the way to over time, what we think of as 10X engineers, these AI models are going to be able to do it.
5:47And so that's your time. And so now all of a sudden the justification for how much infrastructure you're going to spend to create this market starts to make sense. Obviously, there's a big leap in there that these companies are truly going to diffuse these technologies, but the raw potential in terms of scope is there eventually. But then what happens to the labor itself? What happens to the people that were doing these jobs? I mean, there you go. A really interesting thought experiment that one of the CEOs of consulting companies you would know told me is a client asked them, how do we go from 50 ,000 employees today to 100 ,000 in five years, but only 10 ,000 of them are humans?
6:26And so I do think companies that effectively diffuse AI into their overall operations will be market leading and will have fewer people than they do today. And that is where the budget opens up to subsidize the staggering compute infrastructure investment that we're talking about. So, and, you know, I want to come back in a little bit to general catalysts and sort of the strategy you guys have. But very quickly on that note, you guys are about 300 people right now at the firm? A little over that, yeah. Where do you think you'll be three years from now in terms of headcount? You know, it's very hard to say, but I mean, I'll tell you, we are fully replatforming ourselves to be AI native.
7:07There's a massive initiative inside the company. And as I think about our priorities for next year, I'm pushing every part of our organization to say, why do we need to hire more? How do we get more out of making our teams do the interesting work and take a lot of the boring or entry-level work and have the models do? And we're early in our journey, but I'm hopeful that we will definitely bend the curve of how much we have to hire to do our business. Now, ours is sort of a unique business. It's not what most of the enterprises look like. Companies in our industry are not headcount-heavy to begin with, but very much focused on figuring out how to bend the curve.
7:48So, I mean, 300 now, three years from now, are you, is it 400, 500? Is it flat? Probably, if it was up to me, if we actually use AI effectively, I think it shouldn't be growing more than 15 % to 20%, even though our aspirations as a business are to grow far greater than that. So I think you start to see that efficiency with AI. And so you're saying that you won't be hiring as quickly as you use AI in the organization? As long as we're effective in deploying AI. Just like all those issues I described for everybody else, we have to go through the same challenges. So one of the other parts I wanted to ask you about is, coming back to the news of this week, we're seeing a lot of investment in capacity and compute.
8:32and there's a lot of money flowing around. And one of the things that you mentioned, you were on CNBC yesterday, you talked about sort of the bumpy period that could come up as a result of all this investment in capacity and the likelihood that in a few years, we might be in a place where we've over-invested, we have over-capacity and there might be some problems that come with that. What exactly is this bumpy period that you were referring to? Talk about that. Look, I think we went through this with the CLAX when we were putting the telecommunications infrastructure in place as well. The reality is when you have companies trying to go on a market, they will over-provision the infrastructure they want from their vendors.
9:13So if you think about the clouds today and the amount of data center capacity they're provisioning for and energy capacity, they will over-provision because they don't really know how that sector is going to scale up to meet their needs. And you'd rather, and these are not all deeply committed contracts, but the infrastructure that's getting built. So I think in some cases I've heard there's two to three X more overprivileged in some of the hyperscaler plans. And so if that's indeed happening, then there's going to be a period where we're overbuilt. And you'll see some of those infrastructure investments not go very well, but over time, same thing's going to happen with the computer infrastructure that happened with the internet infrastructure that will grow into it.
9:57Because there's long-term, obviously, what's getting built today will get dwarfed in the context of what we'll have 20 years from now. There will be this period in three to five years where we'll feel like, gosh, there's oversupply of compute infra because the industry as a whole over-provisioned. It's hard for me to not imagine that scenario. So, okay, so let's dive into that scenario, though. So in this three to five years from now, let's say we have all this compute that isn't getting used because we built all of it. Who gets hurt there? I think there's a lot of infrastructure capital going in there.
10:31There's a lot of data center development companies that are popping up. There's a whole industry that's popping up around this. And I think those companies are able to effectively navigate that period from a liability standpoint. This movie has played out before. Right. And I'm just trying to understand here who should be most worried about this. It sounds like it's the companies developing these data centers who should be most worried about it. What about, I mean, the big tech companies, look, they can afford or they have ways of affording some of this investment. What about startups in this bumpy period?
11:09What happens to that? Yeah, look, I think the startups, look, the infrastructure, the whole infrastructure industry that's coming up is the one that has to navigate how that infrastructure drives utilization, you know, to justify the investments that are getting made. I think for startups, that issue isn't so pronounced. I think they will go provision capacity, the rent capacity that they need in the context of their business is slowly growing to it. I think it's more the infrastructure companies that are provisioning for these large hyperscalers and labs. And then, you know, what's the actual demand going to be in the end?
11:48You don't really know. let's talk about you know sort of projecting you know this idea of of over provisioning or building over capacity as you said and this is not the first time we've seen it i mean you know one sort of question i have is a why do you have to build over capacity in the first place and the second thing is why don't you just narrow your ambitions a little bit you know instead of building capacity for all of AI, why not stick to sort of one particular space of AI, like healthcare, for example, you know, where we know that the use case might be a little bit more proven out. How do you think about that?
12:25Look, I don't think the technology company is going to, you know, marginalize their ambition in that regard. I think it's much more what, if you're a hyperscale trader, you just don't know how this infrastructure set of companies their ability to deliver. So you're just sort of over-provisioning, not because you will overspend in the end, but it's because you want to make sure you have the compute that you need to really meet your needs. The idea that you'll see these industry-specific models come up on top and provide solutions that are vertical solutions, that's already happening, right? We incubated Hippocratic AI, we did physics, actually, industrial.
13:04There's a lot of these companies that are already starting to sort of leverage the models and build on top of them solutions that are suited for those industries. Going back to my framework of the four things for enterprise transformation. I think that's naturally happening. And that to me is in some ways the best places for the AI talent in the startup world to go tackle. Because those are somewhat more tractable problems to build a company around from scratch. Right. And what about the environmental costs that would come with building this overcapacity, as you say? Look, I think if you think about the AI compute opportunity, it goes strapped heavily to the energy opportunity.
13:40Right. And the trade-off you have there is in the short term, if we're going to win an AI, you actually don't have an option but to lean into natural gas as the most abundant resource. That's really what we've got the most of in a lot of ways. And obviously, in the 10 to 20-year period, you want to see the renewable infrastructure with baseload solar, really scaling to take a lot of the natural gas energy workload, you know, from a scaling perspective. And long term, obviously, we have these moonshots with, you know, fission and fusion that folks are working on. We're invested in Pacific fusion in that regard.
14:16But that's what to me is, you know, could that make a difference in 20 years? So I think there's like a, today, can we use natural gas as cleanly as possible, medium term? can we really get renewables at scale in a reliable way for this industry? And long-term, can we drive energy abundance with nuclear? I mean, that to me is the framework. So when you say that the AI opportunity is the energy opportunity, I mean, do you see yourself increasingly investing in energy startups? Could you see yourself setting up an energy fund in the future? What would that mean for your business? We're heavily looking into it.
14:53And I've invested in the - No, no, no. I've invested in the Cleantech 1.0 era very unsuccessfully and have a lot of learnings from there. So I think to me, and we've started to do some investments in that space. As I mentioned, Pacific Fusion's example of that, Fourier is another one that's a hydrogen generation company, onsite generation of hydrogen. and so there are solutions we're going to slowly invest in but the act of company building and scaling those is still a new art from my standpoint so we're being careful in how we move and I do think if we think comprehensively and take a step back the opportunity is as much about can you create the right technology solutions as it is about what is the roadmap for scaling the infrastructure so that it meets the needs of computers so we're taking a step back and really comprehensively looking at it and see how do we help founders tackle that space.
15:47Right. What do you make of the current policy in the U.S.? I mean, you talked about renewables, right? We've seen this sort of rollback on a lot of clean energy initiatives in the U.S. How do you square that with your comment that there's a lot of opportunity in the renewable space and in clean energy? Look, first of all, my framework for advanced energy that really will get deployed at scale is got to be clean, affordable, secure. It can't be just clean, but inexpensive. And I do think we need to use this new demand to drive towards sustainability. So I do believe in that. But in the short term, you know, if the US is faced with the choice of be environmentally friendly or win AI, which I think is really the choice that's in front of us, I think the cost of missing AI is too large to make that trade off.
16:40And that's really what's happening here. If you think about most of the growth in the US, most of the investment, it's all... The United States is making an enormous bet on artificial intelligence, like a venture bet we're making in what creates our next phase of prosperity, when you really think about everything that's going on as a country. You know, it's exciting and it's scary, just like investing in a high-risk venture capital project. And so in order to really make that come to bear, you need energy. And so you're not going to slow it down. So I can see why the administration is rolling the regulations back.
17:16But I do think in the long term, if we're not, while winning AI, also making investments with that long term, we do have this clean, affordable, secure infrastructure. In the end, we're not going to win the long term because there is a cost to carbon in my view. And I do believe in sustainability matters. And so how do we make those short-term, long-term choices very intentionally? At least we're using that framework to get our own investment strategy into space. So I just want to understand this. So you're saying these policy rollbacks with clean energy, your stance on it is, you said you could see why they're doing it.
17:54So are you saying that you're okay with it because we'll have to worry about the environment in the long run? Is that what you're saying? No, no, no. Look, my own view is that we should not lose momentum on sustainability. but I think because the rest of the world follows us as well and I do think it's going to slow things down but I understand why that's happening and I'm sort of looking at the environment to agree if that's what it's going to be how do we make sure we focus on the short term win in AI that we need I'm sort of putting my being an American hat on for a second but in a way that we're also investing in this infrastructure that is economical because it's got to be economical for it to be used to scale.
18:38And the good news is we have so much demand in energy that when you have new demand, you can absorb innovation. And so can we intelligently create an energy transition roadmap for the country that also allows you to win an AI and make those straight-offs? I think that's a lot of the way I think about our investment strategy in this state. And before we talk, I want to talk about Anthropic, which you guys have a large position in. China is pulling ahead in renewables. What do you think that means for us? so look i think i think we um we underestimate china in a lot of ways i don't think they're that behind in uh ai i think they're going to be very pragmatic in the way they catch up in the chips race you've seen the wabi announcements for example and they're very far ahead in uh energy i mean a while back i used to say they're building a coal plant a week but they're also doing the largest deployment of uh renewables i think they're actually getting these technologies all to a point of viability where the energy advantage will also give them an AI advantage.
19:36So this is one of the reasons I'm saying that we can't lose sight of the fact that we need to create these new sources of energy and enable them at scale in the US because in the long term, if we're going to win AI, we do need that transition. We are going to run out of gas. And so we have to make those investments today and why I think it's important for our industry to be backing founders in that as exciting as all the focus is on AI infrastructure, and that's where most of where we're focused as well. I think it's very important to have some of your attention on getting this ecosystem to be scalable, affordable.
20:14I want to talk about Anthropics. So we've seen OpenAI now coming out very loudly saying, we are going to build our own capacity and we're going to throw a lot of resources at investing in data centers. Does that kind of up the ante for Anthropic? I mean, do they need to be doing the same thing here and investing in capacity to the same extent? Look, one thing I'm very impressed with, with Dario and the overall team at Anthropic, is that they're very focused. They actually don't pay much attention to what others are doing. They have a lot of confidence in their own strategy. I think they've been very capital efficient.
20:50If you think about the amount of enterprise value they've created in terms of the capital they've spent, the surgical sort of investments they made in the products that they care about. So I don't think they will be influenced by what others are doing. So if they decide to do it, they've got their own copy. I think that's a team that's very much an independent thinker and at peace with their own strategy and their own values. And I admire that about them. I think they're executing very well. But you don't think they're going to move into building their own data centers in the near future. how do they keep up with their own compute needs then?
21:28I didn't say that. I'm just saying, I think if they think they need it, then they'll build it. But they're just not going to react to what others are doing is my only point. So did you see that coming in the next year? Let's see. I mean, I'd let them dive. I want to be respectful of letting them talk about what they want to expose. Right, right. I'm just trying to wrap my head around, you know, we see one giant pursuing this strategy, You know, I can only imagine, you know, what that would mean for another. But I take your point that, you know, you want to focus on your own game. Let's talk about general catalysts.
22:04This is such an exciting time for the company and the firm. What is the strategy behind all these expansions into buying a hospital chain and moving into wealth management? You know, just talk about what you're trying to do here with this strategy. Yeah. Look, our true north is to help founders build enduring companies, right? Companies that are market leaders and are scaling and compounding for a long time. So one way to look at it, everything I see coming out of GC is, you know, what is that doing to GC the business? But the more important way to look at it is to say, how does everything enable a core advantage for the founders that we back?
22:45Okay, so when we focus on a deep and sincere effort in building the best relationships with ambitious people around the world, our familia, as we call it, that catalyzes opportunity for our founders. If you think about all the innovations we've done in our capital stack, that's because we think as technology company building matures and scales, the innovation required in our industry is not at the three axes of state sector and geography in terms of equity funds, which is what the industry has traditionally done. It needs more capital solutions like our customer value fund. We created for funding sales and marketing and our creation fund for funding a lot of the inorganic and the roll-up work, as we've talked about in the past.
23:33So that's the capital innovation for the founders. If you look at buying a hospital, if you look at some of the other things that we're doing there, or you look at our General Catalyst Institute, it's to help make the founders be more effective at engaging with governments and policy. or having access to distribution. What's going to happen with our 23 health insurance partners that we're working with on their transformation? It's an opportunity for our companies, our founders, to go be part of an ecosystem that can drive that transformation in these complex industries and really act as a system.
24:06So that's the distribution advantage. All those things. So every time you hear something that sounds muddy, go back to how does this really support the founders that GC backs? So all of this is to give you more knowledge, more tools for the founders. Okay, got it. So, you know, as GC sort of spreads its wings a bit, I have to ask the question. It's come up time and time again. We're not. We're not. We're not. We're not. You should not know you to ask. You didn't even let me ask the question. Okay, well, I got it. So GC is not interested in going public. GC is not going public. Okay. What about Andreessen Horowitz?
24:55Do you see that happening? I think you have to ask them. They're an amazing firm and you should ask them. Do you think it happens? I actually don't know. I really honestly don't know. I don't know in my own opinion. The broader question I have here is, you know, this idea of venture funds going public. You know, let's just broaden it out. I mean, do you see any venture firm going public in the next three years? Do you even think that that makes sense, you know, in sort of this next phase of venture capital that we're on? Look, I think, so let's think about it from first principles. If somebody is going to go public, this happened in PE.
25:36I think platforms have been created and they do go public. So I think, could somebody go public? Yes. Is somebody going to go public in the next three years? the most well positioned probably is our friends at Andreessen Orvis, but you have to ask them. I've never had that conversation with them. No idea. And it certainly is not going to be us. I'll tell you that. It's just not our priority. We're really trying to innovate in going back to the peak ambiguity. So we're really figuring out what are all the unfair advantages we can create for our founders to come out of this peak ambiguity with scale and success.
26:08That's ultimately what's driving our our innovation roadmap. I mean, this whole notion of venture capital firms becoming more like PE firms, what do you think of that comparison? I think it's, it never makes sense to me. And I'll tell you why. Why would we want to be like PE firms? The best companies, the biggest companies, the most profitable companies are in the venture capital portfolio, not in the PE portfolios. And the companies that are the most resilient and relevant for the future are in the venture portfolio, not in the PE portfolios. They all have to go through transformation. We're actually helping a lot of the companies in the peer portfolios become viable with a lot of the enterprise transformation stuff we talked about.
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26:48So why would we go down that path? I think there's this obsession with, does scale really mean you're going to raise bigger funds and therefore you have to do these bigger deals, which means you become PE. I just think it's an old way of thinking about stuff because if you believe in the AI transformation, then you're way better off sitting at the forefront of innovation. And I think maybe where that comes from is people saying venture funds getting so big, the companies that they're invested in getting so big, right? And then you have even... But it doesn't mean that that means we're going to turn it into PE.
27:25Why can't venture just be bigger than PE? Because of the opportunities so large in the context of the future versus the past. Right, right. A couple questions here for you quickly before we let you go. So there's been reports that Stripe is buying shares from investors. Are you selling? I just saw that. We have invested 14 times. And if you think about it, it's been the last round that they had raised from the outside. We wrote a very large check. It was in the$50 billion round. And we've tried to ask our investors many times, RLPs, to see, hey, would you like us to create liquidity? And almost always they've said no.
28:03So I think, you know, my hope is that we are investors in the tribe for a very, very long time. I think this company is going to steadily compound. It's got more and more important role in society. It's done amazing work when it comes to the technological shifts with AI. You said you see it becoming a trillion-dollar company, I think. So then that should be your answer. Right, right. All right. I just want to come back to the land of seed very quickly because I know that seed investing is sort of the bread and butter that General Catalyst is really built on. As a seed investor, I think we have a lot of venture capitalists watching the show, a lot of early venture capitalists, a lot of people start in seed.
28:49As it relates to seed investing, what is the second most important question that you ask every founder when you with them when you're diligencing their business? Depends on what you think of what the first one is. That's why I asked what the second is. Yeah. Look, I think, first of all... Give me your top two. Your top two. I'll give you, I'll give you. First of all, why we're doing this. So we've gone and brought on three partners. Yuri, who built Wayfinder in Silicon Valley. Jeanette, who built La Familia in Europe. And Neroj, who built MetroHive in India, because those are the three markets we operate in.
29:26And we basically told them, you guys are the stewards of the early stage activity, which is seed. And the cultural shift we have to work on to have a multi-stage firm do as seed as well as a seed focused firm is the following. is to understand culturally that the ownership that you get in the company and the trust you get in the company early on is way more valuable, even if it's a$2 million check, then a$100 million check, $200 million check later on in a company that's already working really well. And so that's what gives you the agency to go do the rest of everything we do. So we are very heavy on getting seed right.
30:05And the questions we ask, there's only two things you're looking for. you know, is the founder really excellent, which I think is the first question you're really talking about, because that's what you have to get to. And I think you want to look at why they built that business. The question that I always ask, why did you start this company? Because that moment, where an amazing person flips over to say, I'm going to go take on a problem, it's very telling. I just want to understand what's driving this, because that moment is the source of inspiration for capital, for talent, for customers for the next 10 to 20 years that they're going to to build an iconic company.
30:41So the first question is, who are you? And the second question is, why did you start this? Okay, what's a good answer and what's a bad answer for why did you start this business? A truthful answer is a good answer. And we're - It's what we see as journalists too, by the way. We get pretty good at knowing that stories are made up. I think it's gotta be authentic. And that's really what you're looking for. And by the way, I started a company when I left grad school and I had a terrible answer to it. I was just doing it, everybody else around was doing it. And that certainly didn't go very far. You know, it's just, you want to see the authenticity around what's motivating somebody intrinsically or what they see in the world as compelling.
31:17Right, right. Heyman, I want to thank you so much for coming on. Stick with me for one minute, if you will. I just want to go, we have one minute left. Just want to go back to your thing that you said a lot, which is the AI opportunity is the energy opportunity. And I just want to make sure I really understand this because when you say the AI opportunity is the energy opportunity, you talked about what it could mean who is paying for this energy what exactly is the opportunity I just want to make sure that I understand that because I think it's an interesting point but I want to drive it I was with the CEO of one of the largest utilities in the US and here's what they told me they told me for the first last 40 years we've grown 1-2 % a year especially with inflation and in the rest of this decade we're going to have to grow 8 % a year the demand is coming And next decade, 12 % a year.
32:0712%, right. You're talking about one of the biggest sectors. And I think that opportunity, getting that infrastructure built the right way and actually built in a way that we take advantage of the resources we have that are not going to be around forever and investing in technologies that will eventually drive abundance around energy and getting that transition right. Who's doing the spending? It's the data center companies that are doing the spending? The data center companies are doing the spending. They're going to acquire power, but utilities have to make the infrastructure. I think there's going to be new businesses that are getting into power development, I think, that are going to be interesting.
32:43Okay. And I think this whole infrastructure space, folks will do really good systems optimizations around how you drive all the way from, let's say, methane to bits. How do you really drive that? Yeah. I think it's going to be really interesting too. And the circularity of the data center, AI, cloud, ecosystem, the circularity of all this money, it doesn't concern you? Listen, I've said this before, bubbles are really good. They mobilize capital and talent into an important area, but you'll see some carnage. But what you're going to see on the other side is real value creation. As I said, the only way to wrap your head around the staggering amounts of dollars being invested is this is not going after IT budgets.
33:27This is going after your workforce budgets, your labor budgets. And those are big enough to support the kind of investment that we're making. causes other problems in society. We got to talk about reskilling, but that's the opportunity that's driving this. Okay, well, Heyman, thank you so much for coming on the show. It's always funny when people know what I'm going to ask before I ask it. And congratulations on the new book as well. We didn't get to talk about that, but your new book is out this week. Heyman Taneja is the CEO of General Catalyst. Thank you so much for coming back on the show.
33:58Coming on the show, we look forward to having you back very soon. Enjoyed it, thank you. Okay, well, our next segment is with one of our sponsors supporting us on this production. Atlassian has been doing some interesting work to try to figure out how AI can be used not just to improve individual productivity, but also efficiency among teams. It turns out that is a harder job than you might think. I want to bring on Jamil Vigliani, a vice president at Atlassian and the head of AI product, to talk about how he thinks about this issue and also some of the solutions that he sees being helpful. We recorded this segment last night, and I want to play it for you right now.
34:33Here is my conversation with Jamil from Atlassian.
34:42Jamil, welcome to TITV. It's great to have you. Yeah, thank you so much for having me, Akash. So you put out this great report that talked about how AI is helping individuals with their productivity. But the finding that most interested me was that teams themselves aren't seeing as much of the benefit. So I want to dig into some of the data that you found. Tell us about what your report, what it found. For sure. Happy to. So Akash, we are a company rooted in teamwork. So we take a lot of time surveying the world's biggest companies, their leaders, and the thousands upon thousands of employees that work at those companies every day.
35:18And what they've told us is that on the average, they feel individually 33 % more productive. And I think we all have personal examples where we feel like AI has helped us do things faster. But when we look at what the leaders are reporting, like how are they feeling their team's progress and their transformation, only 3 % of them feel their teams have truly transformed in how much they can get done. And in fact, 37 % of these leaders are saying that all these AI tools together are not at all transforming their teams, but in fact, causing them to regress a bit or go in the wrong way. There's this interesting dissonance, And we're trying to figure out where to get to the root of that and solve those problems.
35:57So you have people saying, hey, I use these tools and I'm seeing benefit. They're making me more productive. You have team leaders and you have the heads of these organizations saying, well, you know, we're not necessarily seeing that in our organizations. Why do you think that's the case? So as we probe, we found that a lot of folks are using these tools to become so much more productive. They're producing lots more information on their own, but then they don't really have a good way to contribute back and orchestrate the work as a team. So I think we've all kind of felt this, where when people got email, for example, it was really great initially to say, oh yeah, I can send emails quickly.
36:33But then you've got this information overload, and it got really difficult to sew and work through all that. And we had to develop mechanisms. And that's one of the kind of challenges we're going to find here. MARK MANDELAVICIUSSKI - It's almost like content overload. I think about, where do I even put my attention if I'm getting 10 emails now instead of three. Exactly. And we're finding that this actually is having a real dollar cost issue, ROI impact. We think that about$100 billion of lost ROI is happening because of this sort of dissonance between individual productivity gain, but team productivity loss.
37:08Okay. That's a pretty massive problem. So that's a big problem,$100 billion. I mean, that could take you a long way. And I know we're talking about aggregate numbers here, But then I guess my question is, how do we get teams to work better with AI? How do you sort of get that individual efficiency to work better at the team level? Absolutely. So I think this really reminds me of the times when we were getting new technology into the workplace, like video conferencing or even PCs and internet for the first time. There's this period where everyone's kind of learning the new etiquette and the new best practices of how to actually plug in these benefits while helping the team move forward.
37:48And we found there were a few pretty consistent themes. The first was making sure that everyone has a shared knowledge base that they're constantly working from and contributing to. The second was making sure that AI is a position where can orchestrate the work rather than just like producing it and then letting you go and actually manage what to do next. And the third was really treating AI as a team member that you have, you know, assigned clear responsibilities and accept clear things from, just like every team member knows their role. Same thing with AI. So these are some great principles.
38:18Let's talk about sort of some tactical examples. Have you seen customers implement ways to accelerate this sort of etiquette building that you talk about with AI? Have you found ways in your own company to accelerate etiquette, you know, put in place rules? What does that look like on the ground? Yeah, for sure. So we've got customers ranging from like 24 Hour Fitness, HarperCollins, Royal Caribbean. It's a pretty wide spectrum of customers who have successfully started this sort of like etiquette building, best practice building in the new era. A couple of examples that have come up have been really when AI has been started to are being thought of as a member of the team.
38:57So as an example, there are a number of our customers, for example, one in the healthcare industry, that actually have a regular process where they are working through having issues tracked in JIRA, right? You know, they just have the work log back plan there. Those issues get finished. And then they say, okay, now we have to go and translate that into release notes. and then those release notes go into then get translated even further into a small publicly available advertisement or promotion of the release and then there's an authorization for release that gets out. It's a long process. And they have been using agents to go and say, hey, let's go and actually streamline that workflow and then also make sure that it's not like, oh, the human now has to go and just push from one to the next to the next but is actually orchestrating that entire process so that the humans are able to go and add their value and authorize things.
39:54So, you know, not worry about trying to handle the mechanics of moving this along. And so I want to bring this example back to this idea of AI etiquette. What exactly is the etiquette then that they sort of established with AI to sort of make all that work faster? Yeah. So I think in each one of those steps I described, the team thought about, well, hey, like, that was somebody whose job it was on top of their normal day job to go in and do that. What are the best practices that they had for that particular process? And they would often go and say, okay, let me go and write that down. And then I will document that in our knowledge base, in our knowledge repository, and make sure that the AI is aware of that.
40:32They can actually draw on that as context. So this act of actually spending a few minutes to actually describe to the AI, hey, this is the best way to go do X. This is what my team expects. This is the best way to hand these things off. And then trying out that agent, making sure it works pretty well, is one of the key steps that we've seen. And we find that as people get more and more thoughtful about it, say, hey, let me go and first try having my agent help with this or do a part of this, and then investing a little bit of time to make it better and better and better pays off in dividends, actually, within just a matter of days.
41:06And you do this already. Whenever you maybe go on vacation or you go on leave, you already have to write things down for somebody else to help carry on, which is not that much different from what a person might normally do for that scenario. But they have to now start getting into the act of saying, oh, I'm actually going to do the same thing so that the AIs can help me with these more menial and managerial type tasks. And do you guys have like AI etiquette rules at Lassing that you yourself are using that you've found helpful to help your own teams become more effective? Yeah, you know, we're forming them all the time.
41:38One of the things that's actually happening is that our own leaders are getting very involved and actually creating Slack channels, for example, where they're saying, hey, we're going to go and learn together how we do prototyping, for example, in the new AI forward way. And so we'll actually all storm together and say, okay, here's maybe three or four kind of prototyping tasks. We're going to try out these tools. We're going to learn and figure out what works best, what doesn't work best, and then codify all that into a set of learnings and even record videos so that other folks can learn. And we find that with every function, every practice, there's a set of unique etiquette and things like that you have to build and muscles you have to build.
42:16We're starting to capture all that together and then train others and then sort of have viral means where we go and pass that around the organization. Last question for you. I mean, I've been so excited by Atlassian's acquisition strategy. We've talked about it here on the show. And I'm wondering if these findings in this report, the idea that teams need a little bit more help insofar as making AI work for them, the idea of drawing on different sources of information as a way of establishing AI etiquette. Do you see those things reflected in the company's own acquisition strategy or maybe the AI ambitions at large?
42:53Absolutely. So you can look at just this past week with DX. DX is solving this really challenging problem for people who build software. There's a lot of expectation that AI is transforming software building teams. And a lot of engineering managers and leaders don't know, well, okay, how is it really working? And where do I need to go and focus on building this muscle or etiquette in this long process of software building? And DX does a marvelous job of really shining light on that process, where the improvement opportunities are, and helping those leaders with their teams make those improvements.
43:31And with the browser company, I think if you look back at just browsers for the last 20 years, they've been really optimized around serving this machine that is much more around content consumption, advertising different businesses, search for businesses. That's what they're there for. That's what they're optimized for. And they do a marvelous job. But nobody ever looked at a browser before and said, how do I go and make this thing optimized for a knowledge worker? somebody who uses dozens of tools every day to manage work, to manage knowledge, to coordinate across teams, across customers. And if you really thought about how to design a browser that was really good at that, you'd probably wind up with a very different set of design choices.
44:11And we're excited that the browser will help us go and consider that. Great. Well, Jamil, thank you so much for coming on the show. It was a fascinating report. And also, I will say, look, if it's just a few percent of teams are finding that AI is effective for them, It really only leaves room to grow. And so, you know, I like this idea of AI etiquette and the idea that maybe teams got to set some rules and norms in place. I'll be sure to try that ourselves. Jamil, thank you so much. That is Jamil Vigliani, the VP and head of AI product at Atlassian. Thank you for being with us here. Thank you so much, Akash.
44:45We're looking forward to sharing more in the months ahead. That was my conversation with Jamil from Atlassian. Okay, well, that does it for today's show. A reminder, we are live on this stream Monday through Friday at 10 a.m. Pacific, 1 p.m. Eastern. I want to thank Amazon Web Services, who is our presenting sponsor for this production. And I want to thank you for tuning in. We really do appreciate your viewership. I'm already excited for our next show tomorrow. And so until then, bye-bye for now.
45:23Thank you.
45:54Thank you.
From the publisher
General Catalyst CEO Hemant Taneja talks with TITV Host Akash Pasricha about the AI sector's "peak ambiguity" and how a new focus on labor budgets is justifying massive investments. We also talk with Atlassian's Jamil Valliani about why AI is helping individuals but not teams.
Articles discussed on this episode:
https://www.theinformation.com/articles/can-afford-ai
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