How I Run a $1M+ Startup with AI (7 Workflows You Can COPY Today)

0:00Rowan Cheung is the genius behind The Rundown. Now, The Rundown AI is a media company for AI that's generating millions of dollars a year. Now, I thought that The Rundown had like 50, 100, 150 employees. No, it's a lot less than that. He just uses AI agents to actually scale the business. In this episode, he unveils it all. And I think it's for the first time ever. How he created an AI avatar that gets millions of views. How he writes tweets with AI that gets millions of views. How he writes a newsletter with AI that gets millions of views. How he created an EA AI agent that answers leads within seconds.

0:41How he's able to learn anything from a YouTube vid with AI. How he onboards employees with GPTs. How he built a partnership AI agent that works directly with his team. We give away all the prompts, all the tools, all the workflows, all in this episode. I hope it gets your creative juices flowing. Stick to the end. Give us a like, comment, and I'll see you at the end of the episode.

1:16Long time coming. Rowan Chung on the pod from the rundown. My go-to guy when I need something explained in AI. Thanks for coming on. Rowan, by the end of this episode, what are people going to learn? Yeah, thanks for having me. I love the show. I love your content. So it's great to be here. By the end of the show, I'm going to share seven ways we use AI internally at the rundown. They're going to be business operation and content creation focused. We use AI many ways, but these are solid ones that people can walk away with. We're going to share some free templates that people can steal. and I think we're going to riff on just some general AI overview for the future.

1:58So when you say like operations and systems, what I think you're probably talking about is how do you take a team that's maybe one, two, three, four people and make it seem like it's 20, 30, 40, 50 people? Is that right? That's exactly right. So we have a team about 15. I think we operate as like a 50 person team in terms of speed. But in some cases, we might actually operate faster because the headache of having 50 people is really burdensome. But yeah, we just use AI in so many different ways that we operate extremely fast and we can get a lot of work done. Okay, cool. Well, I'm here to learn just as much as everyone else.

2:38I think a lot of people who listen to that, they've seen other tutorials or videos and they're like, yeah, right. There's no way that AI can make a team of five turn into 50. but if there's anyone who could prove it it's you so let's get right into it yeah let's get into it man uh so we can start with uh this first one um i think this is probably the most popular one it went pretty viral on twitter even though i mean this is instagram but basically the problem we were solving was i have no time as a founder of you know the rundown we're growing our newsletter we're growing our ed tech side and i also do content on the side as well and i'm a writer first.

3:16Like I'm not great in front of the camera. I'm getting better, trying to get better. But we realized like we're creating all this content in the newsletter and we have all these stories and it's so in demand right now with AI content. And we needed a way to push that writing into like some short form video. At the time I didn't have a setup. I had nothing. So it was like, okay, I don't have any time to do this. I'm not going to like do my hair and get in front of the camera and record like this five minute video, do like six different takes. It just wasn't going to happen. So we're like, okay, what if we run an experiment and we clone my face, we clone my voice and we just have an editor who takes my, my original writing and pushes that into cloud script.

4:02So we can, you know, form formulate that better for like short form and then run that through the avatar. Then obviously it takes a lot of manual editing to make the pieces right. we gotta do a lot of storytelling there's a lot of like b-roll that we have to add uh but we said hey can we do this like this game experiment uh we're very open about it so on twitter we're like hey we're running this experiment we're not trying to fool anyone like this is an avatar uh but if anyone were to try this like we're gonna try this and if it works like it's a cool use case because i don't have any time to create content on tour form anyways so yeah we started doing it and it's been under a year and we've grown to over 150 000 followers So I'd say it's been a success.

4:43Yeah, you can go through any of these. Some of the recent ones, we've been experimenting with myself, narrating it as well, just because I now have a studio, as you can see. But I didn't have a studio before, so we just used that avatar and it's way better than me anyways. So you kind of go through these. We had a few really viral ones. Sam Altman, the co-founder of OpenAI, just said that it is the era of the idea guy and he is not wrong. I think that right now is an incredible time to be building a startup. And if you listen to this podcast, chances are you think so too. Now, I think that you can look at trends to basically figure out what are the startup ideas you should be building.

5:25So that's exactly why I built ideabrowser.com. Every single day, you're gonna get a free startup idea in your inbox and it's all backed by high quality data trends. how we do it people always ask we use ai agents to go and search what are people looking for and what are they screaming for in terms of products that you should be building and then we hand it on a you know silver platter for you to go check out um we do have a few paid plans that you know take it to the next level uh give you more ideas give you more ai agents and more almost like a chat gvt for ideas with it but you can start for free ideabrowser.com and if you're listening to this i highly recommend it so 120 000 likes i actually saw this one yeah this is talking about anguilla and the dot ai domains being like the number one revenue source for them is that what this is yeah and you can see like uh if we reload this the avatar is only really shown for the first like three four seconds because the avatar portion of it isn't that great but if you just show like three, four seconds, it looks more real.

6:36The audio, on the other hand, like audio is there. Like voice AI is really advanced. I'd say video is like lagging behind a little bit. So the voice is also AI generated, but I'd say the voice is sometimes it's better than me even like I've mispronounced things all the time. But yeah, this is basically the way we do it. And I have an incredible editor who, you know, does all the storytelling. He pushes it all together. He's taking these stories from like things I've written in the past. And yeah, it's like a cool workflow that works really well for us. I can't say it's going to work well for everyone.

7:11Like it does take a lot of work and you do need like a really talented editor to be able to do this. But for like those edge cases where you have no time as a founder and you really need to create content, short form content, and you're already writing, it's just kind of like a no brainer. right um so yeah that's the that's the first one yeah i think uh i think the mistake a lot of people make here it was a few mistakes one is they they don't pick stories that are going to go viral within short form right so they they they make the mistake of just picking you know boring boring content and wrapping it you know you can have the most boring content but if it even if it's wrapped in the most beautiful short form, as you know, it's not going to go anywhere.

8:00Yeah, exactly. And the other thing is like a lot of people think this work, they see this workflow and they think it's like one click to generate. We do a lot of work. Like my editor even says, sometimes it would be faster if I just came in and I just like quickly narrated it. But I don't even have that like 10 minutes of time. And like that break in the workflow every single day takes, takes a lot of like mental capacity. So it really works for us. But I think a lot of people get that wrong where they're like, hey, we're going to one click generate this and it's going to be awesome. And they don't spend time training the avatar and HeyGen.

8:37I'd even mentioned the tools we use. So we use HeyGen for the avatar and we use 11 Labs for the voice. HeyGen has like 11 Labs integration, but you actually want to do it separately because if you do it on 11 Labs, you get higher quality and you just stitch it together. So those are the main two AI tools we use for this workflow. And yeah, like I said, it takes a lot of editing between, but it is really useful for people who do get it right and get those stories right, like you said. Yeah. And you can also, I mean, you can use tools like, you know, Gumloop and Lindy and stuff like that to actually pull in stories that are getting traction on places like Reddit.

9:14And then so it's easier to kind of pick the stories i know you're actually creating the stories but most people listening to this probably aren't writing how many thousands of words you write a day yeah that's a that's a good workflow um and the other thing is like just being active on x actually like things break break out first and i'm like me and you are both probably there like 24 7 so we were really on the pulse but yeah like if you're not on the pulse of things having something like a gum loop integration where it's like even pinging you on Slack for the top stories that are breaking out right now, that would be really useful.

9:52Yeah. Cool. Before we move on to the next thing you want to show, why shouldn't someone, you know, people listening to this, you know, are starting companies, they're starting businesses, they're starting cash flowing businesses. Why shouldn't they do this? Well, I think I actually got asked this by like a public company. He asked me, how to do this. And I went to his office and I explained the whole thing and he's really interested. Uh, and in his case, I actually think it was somewhat useful because he's actually from Switzerland and in Switzerland, there's four different languages and he had to like record these videos in four different languages every single day.

10:34And it's like, it takes up hours of his day. Uh, so for him, it's kind of is useful, but for like the regular everyday CEO, there is some element to it where there is like ai hate right if using an ai avatar for creating your videos people are gonna think oh it's like not as authentic um for me it really worked because we're very open about it and i'm like kind of like the ai guy so people accept it they're like oh this is really cool he's actually practicing what he's preaching but for like a public publicly traded company ceo probably shouldn't do this should probably be as authentic as possible and strive for like the human element and really like push for like that human experience because like as we get into the age of ai generated content and there's just like seas of ai generated content you want to push for like that human layer because that's really your moat but for us again like it works for our specific case and there's some cases that it will work but yeah like like you said there's definitely some areas we don't want to use this i mean i think what's so smart and i'm just took some notes on this i think so smart about your approach is the video avatar piece is like two percent of the video you know it's and you're just using b-roll so i think um even if you are a public company ceo like if you're like me or you by the way people think it's funny because we're we're on video a lot but people don't realize we actually don't like video like we're actually like I'm afraid of the camera you know um I've tried to do short form and I tried to like deadpan into the camera and I'm like not good at it and I don't I just honestly don't I don't feel good after that's the best way to describe it I don't feel good after I'm not good with the camera so I think there's a lot of people like us who know that there's so much value in short form who know that if we actually just looked in the camera and spoke these stories that we know we would actually literally crush it and that you know if you climb cringe mountain um you could get to 151 000 followers and just like pick up millions of views that can absolutely change the trajectory of your life that being said we don't want to do it so i think that for anyone who's listening to this this is an interesting approach at least to try as an experiment for 30 days and then see how you feel about it yeah and another case on like the pros side of things is faceless channels go viral all the time and they generate millions of dollars for people right or even you see these animated characters on youtube that it's like this trend now as well and you can build a following in a community through animated content why can't you do it through like an avatar and is this going to be more popular as time goes on right now like it's you got to stitch things together right uh it will get a lot easier and that means more people will do it so we'll see like what the what the world really thinks about it as as things get more popular but for now it's definitely like a huge arbitrage opportunity and and we grew the account 150 000 um and you know it's working for us well thanks for sharing that sauce what else what else you got yeah the next one um i mean this is a pretty simple one i'm sure you do this all the time as a writer but uh it's just voice dictated writing and you push it into a cloud like workflow um so there's no like magic secret other than this prompt so i mean people can we can like drop this in the description yeah uh but it's basically just a prompt to train on your writing style right so i grabbed all of my top performing tweets on x ever right uh i have like 10 to 20 of them i dropped this prompt into claude um and you basically just push all of your best writing and it's going to be trained on your tweets and then uh i'm this is a pretty popular workflow but just like i like going on walks and talking on my phone i have like my best ideas while and walking so i just like walk and i just have whisper flow open and i just like jam on different things and then i have a bunch of different notes and then when i come home i just like push into this chat that's trained on my writing and then you just get really really good tweets um so like for this this example they're pretty optimized tweets you still have to go in and edit it a little bit like you want to get this so once i get this i'm gonna like push it into like twitter for example and i'm gonna add a couple lines that are more like give more insight right the insight part ai sucks at giving like human insight and experience comparing certain things to like other models for example and just like tweaking up little things that just don't seem right like claude likes to exaggerate a lot like i say like words like game changer um but this is like a really, really good starting point where it takes you from like walking to literally tweet is 90 % ready.

15:53Uh, and I, what I do is every single Sunday, I just go on this really long walk and I just jam on my phone and I have a bunch of different voice notes and I just like push it into here and I'll have all my tweets ready by the end of like Sunday and I'll like cue them all up. And then, uh, yeah, it's like a really good workflow that works for me. Uh, when you want to push out a lot of content. But yeah, do you use something similar? Well, I have a question on your walk piece. So do you just go on a walk and ideas hit you? Or do you have, like I know I'm speaking about myself, I have an Apple Notes called Ideas.

16:31And in my Apple Notes, I have these kind of half-bake ideas that then I'll use Whisperflow to actually dictate it in. But I'm just curious, Like, do you, do you start from nothing or do you start from something? I usually start from nothing. The ideas really come to me when I'm walking. I might have like some broader things that I'm just thinking about. And I don't know. I think I work so much that I don't have thoughts until I start walking. Like my mind is almost numb because I'm working so much. So once I start walking and like, I'm not looking at slack, these ideas just come to me and I just, just start jamming.

17:12from there. And yeah, it's a really good workflow for me to just have tweets like 90 % ready when I come home and start queuing them up. Obviously, I'll add like an image or some kind of video because video content does really well on Twitter. But yeah, this is like a pretty simple one that I think will be useful to a lot of people who are trying to create like LinkedIn content or Twitter content. On my last question on this workflow is you mentioned this is really good at getting you know zero to 90 percent um but the last 10 percent is everything so what are you know what are the prompts you you kind of mentioned a little bit of this but what are the prompts that helped you get it from 90 to 100 or is it just you a lot of it is me but you can go back and forth a little bit on the next example i'm going to share uh it's a very it's basically the same thing but i use it for my newsletter i'll share like how we like go back and forth and use it as an editor.

18:11But yeah, a lot of it is like you take the tweet, you add in your insights, you refine it, and then you ask again. You're like, hey, how is this? What do you think? Make it better. And then it's going to give you like some suggestions. And again, you don't use them all. But the one suggestion that it might suggest that you didn't think about could be like the reason why that post goes viral right uh so it's just like you have to develop this intuition of knowing when it's a good suggestion versus when it's not a good suggestion it just comes with reps and but yeah it claude is amazing as an editor and do you ever have is this cloud max uh that's actually a long story so i actually can't get claude max because um i'm my account was like upgraded by anthropic and it was like a whole thing we're just trying to figure it out but yeah this is just regular pro pro account so and and you never have the issue of i know we're getting to the nitty-gritty but i actually think people want to know the nitty-gritty you never get to the issue of like the chat is too long therefore yeah yeah that's i mean this is a huge issue that everyone always has problems with i'll get to like the so this is the next example is going to share it's basically this exact same prompt but we use it this is a different like use case we use it as an editor uh and this is exactly what you're saying so you can see like how long this chat is right like this is insane and it's really like when we write our newsletter we write it all by hand but we like to use claude as like an editor-in-chief right and it's you're going back and forth with it you're asking for suggestions you're saying oh how is this what do you think like can we make this better it's going to give you some ways and you say oh can we make this a little bit shorter can we make this two words shorter because that's a fit in like our email format right and claude's extremely good at this but to your point when the chat gets too long claude's just going to say hey you this chat's too long you can't generate anymore there's a pretty simple hack um you literally just go to you literally just go to and another chat somewhere not too far up you want to make sure there's enough contact still because the chat like cloud actually gets better as it goes but you want to go to here for example you see i have two edits and you literally just go in here and you can like exit that out and you can start from there wow i didn't realize that yeah you can literally just start start again like just a tiny bit up and it just keeps going uh so especially if you're using as an editor uh so for example we go to my newsletter here

21:05and we grab like a main main pair obviously we already published this but if we were editing this still um we would write this all by hand and we say literally like this is literally the prompt make it better it's super simple but you hit save and it's just going to start from here like all that bottom part gets erased and you're going to be able to continue the chat so do you have to look for like a one-on-two situation is that what you have to look for like or could it be no no it can be anywhere i i just showing that example because it's kind of proof that I genuinely do this. Like now it says three, right?

21:42But if you go further up, you'll see some where it's like 10 or 12 because I just like stay on this chat. I've trained it. It works well. You don't want to retrain every time. It's kind of annoying. Yeah. But yeah, this is basically the workflow. Like it's going to give you some refined, a refined version and you're not going to copy and paste this. That's the worst thing you can do, but you're going to read this and you're going to have, you know, your article open on the other page, you're going to compare it and you're saying, oh, that's a better way of actually explaining that bullet point.

22:13Let's like grab that and, you know, refine this word. Right. And it's really, it, it actually takes more time to edit with AI as a co-editor, but your content gets so good because it's trained on your best writing and you're just going to find these small details that you wouldn't have otherwise seen. Like, even if you hire someone, it's like it takes so much time for them to go through it all and this you're really in control uh so you have like an editor-in-chief that you're in control of and yeah it's just been a game changer for us writing content newsletter but also just like writing content on linkedin twitter uh it's a really good way of doing it cool yeah so the next one this is a more fun one uh but we use lindy so i know you had flow on the pod uh he's great i love flow but this is just a meeting schedule agent so um lindy actually provides like a template for this but i've modified it a little bit because i wanted like my workspace email so i actually created an agent and I called it Ava.

23:24So Lindy has this, like they give this own template and they use like their email domain, but I basically switched it up and I switched a lot of the AI prompts to basically use my workspace domain. So basically what this does is whenever I'm in like a Gmail chat here, I can actually show you an example. Whenever I'm in a Gmail chat, I can literally just CC in Ava. So Ava at the rundown.ai. And then Ava will come in and like literally look at my Google calendar and find available times. And we set that parameter of like where I actually want available time. Cause like you don't want your full 40 hour work week available for meetings, right?

24:05You want to have some deep work blocks. So we scheduled exact times of like where I actually want to take calls. And it will actually look through your calendar and request those exact times and say, hey, did you any of these windows work for you? The other person can respond, say that time works. And then it will go ahead and book and it'll actually book in your calendar. And then this whole section here is basically like rescheduling. So it's to say this person came back in the thread and say, oh, actually this didn't work. this time didn't work. Let's reschedule for, I don't know, like the last time here.

24:45Then Ava will literally go in and cancel the event and then reschedule another meeting. And it's just like a really nice way to, I don't know, not send a Calendly link. So yeah, it's a cool little use case. And you can actually take it a step further. I don't have it in this workflow. I have it in another one. But you can take it a step further and actually enable us across your whole team. So your entire team can loop in that one email. So Ava at the rundown.ai and Ava will be attached to their calendar and you can just literally, Ava is the meeting scheduler. It's the go-to meeting scheduler and you don't need Calendly.

25:24And I know there's this weird stigma around Calendly. I don't know how many people who watch your podcast know about this. I don't know why. I don't agree with it. But like if you send a Calendly link, it's kind of known, I don't know, it's kind of disrespectful almost. so having an agent that books the meetings for you is just like a better way to work around that and it's useful for your whole team so yeah it's a cool little agent we built go back to your email so let me explain why I think that this is such a game changer so a lot of people listening to this sell a service or products, but a lot of people listening to self-services.

26:07When you're in the services game, time is of the essence. So if, you know, who is this person? Nicole. So if Nicole is like a lead, basically, you want to get this time booked as quick as possible. When I'm looking at, exactly, when I'm looking at, you know where I'm going with this. When I'm looking at the timestamps, I'm looking, you know, basically you're responding instantaneously with the Lindy AI agent. It's a minute. It's a minute. Yeah. One minute. And even if you go down, you scroll down, I even think, yeah, 642. Nicole goes, hi Ava, Tuesday at 730 works for me. 642 response, right? Ava responds.

26:52Sounds great. I just sent the invite. So that, the gap, like if you would have, 6.42 p.m., your EA, your human EA might be off. You know? Yeah, it works for you 24-7. It works for you 24-7. So I think that piece of it is so valuable. It definitely is. I mean, and for you too, right? Like even for like, you know, you guys sell sponsorships, for example. And maybe like Microsoft, you know, CMO of Microsoft comes in, right? And you want that meeting, you know? also might be somewhat interesting so you want to make sure that you know these busy people that time gets booked yeah yeah you can actually use this for partnerships so we tried this for some time we turned it off recently but we tried this for some time where we have this workflow where we have a form well we obviously have big distribution so a lot of our leads come internally inbound so a lot of these people come inbound they answer a form we get all these questions And we use those questions.

27:57We push into Lindy and it basically validates them. And then based on that, if they're validated, Lindy goes ahead and like sends a sponsorship email right away. And then they can literally go back and forth. And if they want to book a call, then they will call with my human salespeople. It worked for a while, but yeah, we're getting like the use cases where you, when you do get to like Microsoft and like Google, um, I'm just a little, a little weary of using agents right now because there are like occasional times where like it could go wrong. And just that like 1 % knowing that it could go wrong.

28:381 % just worries me for those like really high tier clients. But when you have so much inbound, it's, it's extremely useful. Um, but for this meeting use, meeting schedule use case it's perfect so we can like drop this template as well i'm happy to to share it in the youtube comments or something yeah let's do it but yeah anyone can just steal it like literally all you have to do is connect your own email yep so um you probably don't want to use ava at the rundown.ai so you're gonna want to change that and then um here's where you basically add all the emails of your team so this is my so this is the one with only mine right now but you change your email and then you want to connect your google calendar and then um in here the only thing you really need to change for these two send replies is at the end it says best ava so if you change your if you change the name of it you don't have to call it ava obviously but you can change the name of it and um yeah you can call it whatever you want and also here sorry one more you want to make sure you change when your uh meeting hours are right you don't want to have the whole day otherwise you know people are going to schedule random times so for me only have three hour blocks um four days a week so that's like my meeting times um so yeah those are really that's really it what you want to change uh but yeah we're happy to drop that in the chat appreciate that all right so the next one this one's a kind of research use case and it's with perplexity comment uh so how did you get access to perplexity comment i did i did yeah so it's pretty cool um my stickiest use case is using it as an ai tutor for like every video like long for example this video itself right if i don't want to sit through the whole thing and i I just want to see Rowan's seven use cases.

30:31Tell me exactly how to do it. Perplexity can get you that in like two seconds. So it's incredible use case for just summarizing these long videos. And it's really sticky. Like I really like this use case. But it's also useful for just going deeper on topics you don't understand. Right. So, for example, I use ChatGPT a lot or ChatGPT voice when I'm reading. So I'll just have it open next to me. And whenever there's a topic I don't really understand, I'll just ask it, oh, hey, what does this mean? And I'll go deeper with it before I move on to the next page. And it really helps like retention. But perplexity comment is basically that for every YouTube video or podcast that's on YouTube.

31:18So you have this widget that's on the side of your tab, your comment tab. And you just go into like these mini rabbit hole sessions so you can understand things way deeper than if you were just watching the video um so every video in essence becomes like an ai tutor uh so yeah i think it's pretty pretty incredible i learned so much better like this i never did well with school um so youtube videos are always my jam and this is like a huge game changer for me i haven't tried i honestly haven't i've been playing with assistant like all day every day like perplexity assistant but i've never tried it with youtube video so i'm definitely going to try it i'm like you also like i learn from youtube um and like not surprisingly and uh i also i've got like my mount rushmore of people i really look up to and like you know dharmesh is awesome in this example right i would love to learn about AI from Dharmesh, right?

32:25And I could do that with Assistant. Or even like imagine someone listening to this, right? Like with the Lindy AI example, it's like, okay, this is, you know, I have a question about, you know, what Rowan said about Lindy templates. And then you can just like post it there and just have a full-on conversation with basically AI Rowan using perplexity comment. Exactly. And the cool thing is the comment assistant is grounded at the entire context of the video. Yep. So you can really ask it anything about the entire video and it's going to be smarter than like a regular perplexity would because it actually has that context.

33:04So exactly like you said, me and you might not have time to respond to every single comment like of this YouTube video, but you can ask comment and comment will probably have the answer and might actually answer better than we could. so yeah it's it's incredibly useful i've been using as a tool um so hopefully it's useful to other people as well i mean doesn't dia have their version of of an assistant as well dia the browser yeah they have uh i have not used it as much as i should have um to be honest comet came out like right after and i'm like okay let's get on this i heard dia also does this but i don't know i like perplexity and it's just really sticky like i don't really want to switch at this point it works right yeah let us know in the comment section if people have used dia and that works or if you prefer comment yeah i'd love to know as well yeah i'm just curious uh was there one more you wanted to share or is that it yeah i got i got two more two quick ones um this one is a gpt for new hire onboarding.

34:13So problem, operating new hires is extremely, extremely tedious when you're scaling your business, right? Everything's growing really fast, but you need new people to take over parts of your business so you can scale higher. But like teaching them the ins and outs of your company, teaching them the processes, teaching them how you use AI, teaching them the tools that you use. there's so many questions and it just slows everything down right so we built this gpt that's trained on sops literally loom transcripts meeting notes our policies on ai usage hr docs any like admin really related question and it also knows everyone on the team and their their role.

35:04So basically the model then becomes don't ask questions you haven't asked GPT first because the GPT literally knows more about the company than I know. I don't remember all of these policies even. So you can literally ask it anything about our company. You can ask it if we can take a vacation today and it'll like answer it. And then if it doesn't know, it will point you to the right person on the team to ask. So then you go and ask your manager. But yeah, it's a little little hack we use uh to basically scale faster easier save time for the managers um and yeah it's it's pretty useful we can go into the back end here so for anyone watching this if you just want to grab this prompt it's a pretty simple prompt um but really it's just you're making gpt into a custom onboarding assistant and then you just want to drop as much knowledge as uh as you can and you can always update this which is the cool thing so as you get more team members as you you know create more hr policies that sort of stuff you just drop it in and the gpt just gets updated and it's really useful

36:22i need to do this i need to do this uh it's useful it's also one of those things where some people are afraid to ask these questions so they don't yeah so um i think that for a lot of employees this will just be so helpful for them um that they can just any time of day night they don't have to you know look you know when you're asking a question especially if you're first starting out you don't want to be you want to make a good impression so i can totally understand where people are coming from there yeah and really like this thing answers questions immediately you don't have to wait for your manager to respond and like someone like me i have so many other things i'm trying to remember that like i don't remember all of our policies so if someone asked me a question i'm gonna have to go in and look in her drive and like look through the points and be like oh no um sorry you can you can't take this day off but you can take next week off yep like this assistant can answer that immediately so it's a pretty useful thing as you're scaling your business and then the last use case i want to share um this is a little bit more a niche use case but uh it'll actually probably be useful for you as well but for anyone that has a ton of replies to like their business email inbox.

37:49So for example, we have two main inboxes that we use this for, our support inbox, and then our newsletter email inboxes. So obviously we get a ton of people who just reply to our newsletters and we get a ton of out of office email responses, a ton of spam, but like there will be really good feedback in between some of that junk and that's gold, right so we we need that and we need to respond to those that feedback because those are like our winning readers or winning customers right um so this agent does three things one it filters out the real genuine customer support in the inbox so it like fills out all the spam and then two it pings the right people on my team in slack if there's anything important so for example there's something sponsor related, it will go ping our sponsor team.

38:44If it's something education related, it will go ping our education team. If it's something like deliverability or I don't know, someone tried to unsubscribe, but they couldn't, then it'll ping me. So it's automatically pinging people on the team. And then the last thing it does, it actually auto draft replies in the email inbox. So when we go in to respond to some of these people, the responses are like nearly there. It's the same thing with the voice dictation workflow where it will be like 90 % there. We still have to sometimes add context, but it's quite good at saving a lot of time. And this is the only way we found that we don't miss any of those like really important emails in between all the spam and the out of office emails yeah it's i have this issue i actually have on my youtube i have my email and i'll be honest i don't even really look at it so i'm getting like tons of emails for a long time we didn't look at it either because it's like you're getting hundreds if not thousands a day it's impossible right but there is that really good feedback in the middle this just handles all of it it just runs one time per day as well so it's not going to be using up all your zapier credits it just runs once per day and then it's just going to ping you in slack if there's anything important so you know yeah you know if there's anything important and we've actually landed two sponsors through this like it's really weird that they don't go through actual sponsor form but these are legit sponsors from like big companies that went through a support inbox, right?