Making $$$ with Voice AI Agents and SaaS

0:00Today we're going to talk about how to make money with voice AI agents. Now, I think a lot of people, when they hear voice AI agents, they just think of these like robot callers that actually are horrible experiences. Now, I think that there are tons of those poorly set up voice AI agents. But at the same time, we're getting to a point where some of these voice agents actually sound like human beings. And I think there's a bunch of businesses that you can create using voice AI agents that could generate a lot of money. So today we're going to give you a primer on how to master voice AI agents.

0:40And I'm going to give away a bunch of startup ideas, the exact workflows on how to actually create these startup ideas and frameworks. And let's just start with one just to get just to get you excited. You know, I want I want you to feel excited. And I know that when you go through this startup idea, you're going to be like, wow, I could sit through this entire episode to learn exactly how to build these voice AI agents.

1:13This is startup idea number one. It's an AI property manager voice line. How does it work? We've all been there. We're renting an apartment. Your toilet breaks. So you end up call, you call this line 1-800-TENANT, whatever. And it transcribes in real time what you're saying. So it knows that you said toilet broken. And then it classifies the issue as urgent versus non-urgent. Based on that, it'll either create a high priority ticket using an API. and then it'll dispatch a request with notes and photos. And then you actually get a text with the ETA and a ticket link. But if it's not urgent, you know, it'll just log the ticket with normal priority and then it'll text troubleshooting steps and tickets.

2:07And then you get a push call summary and a sentiment. So this whole process, you can use, you know, Vappy and 11 Labs. You can use DeepGram and Whisper. you can use a property management tool like app folio or buildium and just uh uh connect with those softwares and that's by the way one of the things i love about voice ai agents is you can use it and connect it to outside software repair vendor and then you can use something like twilio for sms if you didn't really understand that uh you know this framework i also like thinking about it from a flow perspective. So the inbound tenant calls, you issue the category, is it urgent?

2:51Then you create the ticket. If it's not urgent, creates the ticket and self-help SMS. And then you sync the summary to the dashboard. This is a business that someone could create and charge$500 a month, $1 ,000 a month,$1 ,500 a month. And you don't need that many customers to have a million dollar business here. So I think it's totally possible. And I know that there's people listening to this that are going to say, well, this already exists or, you know, the other, the old school property managers are going to get into this. Well, okay. If that's the case, just go niche-er, create an AI property management voice line for Quebec or Canada or, you know, with a specific type of brand.

3:41So I think it's totally doable. Now, at the end of the episode, I'm going to go through four more ideas like this, and I'm just going to give it away. People charge for this stuff. I'm just giving it away. I want you to have the sauce. I want you to build something. My goal is to get you to build something. But I need to start by just explaining lay of the land, the foundations, a primer about what, you know, what is a voice AI agent, why you should care, and what are the different types of voice AI agents. So a voice AI agent is basically a software system that can have natural phone conversations with human beings that understand what people want and that take actions to help them.

4:24Think of them as digital employees with three superpowers. Listen and understand human speech in real time. Think and reason about what you're asking for and speak and act to solve your problems. Now there's four main types of voice AI agents. Number one, you have customer service agents, handling complaints, returns, order status. Number two, you have sales and leads qualifications. That's qualifying prospects, gathering requirements. Number three, you have appointment scheduling. You can book meetings, manage calendars. And last, you have information and support, answering questions, providing business info.

5:06You know, that's what the four main types are. Now, if we just zoom in here, this is the way to think about it. How does this work? How do these voice agents work? Well, basically, step one is they listen to your voice. I need to book an appointment. Step two is, and this is the key point, and this is why it's finally starting to get voice AI agents are starting to get good. It's because the models are getting better. So there's an AI brain that understands the intent. So basically, when you're on the phone with one of these bots, you're on the phone with, you know, an LLM, a Gemini, a ChatGPT.

5:44So it understands what's happening. and then there's text to speech step three text to speech that converts the response to voice i'd be happy with that and step four there's some action so it takes an action in a business system it books the appointment it updates the crm and salesforce it sends a confirmation real quick i need to tell you about something that's helping me sleep better at night as an entrepreneur i was running multiple companies with money scattered everywhere, zero spending visibility and making growth decisions pretty blind. I knew there had to be a better way. And my friend told me about Brax.

6:23So I switched and now I have mission control for every dollar spend management and visibility, virtual cards for my team and earning cash from the same day treasury product. I was leaving so much money on the table, but not anymore. I have a financial operating system for our businesses to make decisions so I can spend smarter and move faster. And it's been a total game changer. I'm loving Brex so much. I reached out to them and asked them to sponsor the pod. If you're building something real, you need a complete financial operating system like Brex. It'll help you sleep better too. and you can't be mad at that.

7:09Now, what are the key technology components and what tools do we need to care about? And by the way, at the very end of this episode, I will go through which tools, you know, the pros and cons of some of these tools and if you're technical, which tools you should use and if you're non-technical, which tools you should use. That'll be at the end of the episode. Now, there's a few components to voice AI agents. You have the speech to text. So you're going to need that to convert the voice to text. So you can use something like DeepGram, Whisper, Assembly AI. An AI brain, you can use something like GPT, GPT-5, I guess, Cloud and Gemini.

7:51Text-to-Speech, you can use 11 Labs, which I've talked about a lot on the pod. Cartegia, OpenAI, TTS. And then there's these platforms that basically handle everything for you. I've had Lindy AI on the podcast before. They do a lot of voice AI, but Vappy and SynthFlow and Retail are also the big ones. So that's kind of from a tech perspective, like what you need. And a lot of people think that voice AI agents are just really just focused on, like it's a limited use case and it's just not true. Like you can apply voice AI agents to health care, you know, appointment booking, insurance verification, home services, emergency calls, service scheduling, legal, client intake, case screening, restaurants, reservations, menu questions, real estate, lead qualification, showing schedules, e-commerce, order status and returns in exchange.

8:51So this is, you know, we haven't even scratched the surface on what to do with voice AI agents. I want to just make one important point here. A lot of the time, actually, human beings are better than the voice AI agents. The only thing is human beings don't work 24-7 and voice AI agents can. And also, some people don't have the budget to hire 10 sales reps or 10 assistants and stuff like that. So it's just cheaper to do this, right? If you're trying to save money, it's a good way to do it. I will say, though, if it's a complex request, what I like to do here is, you know, I'll start a voice AI agent.

9:40But if it's complicated and the LM could see it's complicated, you can have it transferred to a human. So you can say, let me connect you with someone who can help. and what some people do here is if it's sales related if it's if it's close to making a sale just transfer it to a human being so that's just something to think about uh is like kind of like a hybrid approach you don't need to go full on 100 voice ai agent you can have some voice ai agents help you and that'll get your cost down help you scale and then when you actually want to do the sale or you want more of a white glove experience that's when you do transfer to human We have a paid membership for entrepreneurs called Startup Empire.

10:22There's about 600 people in it and it just helps people who are idea people help them build their businesses faster. We thought it would be fun to build a Vappy AI agent that gets feedback from our customers because we always want to make it better and better. and we used a flow like this and it's it's working pretty well and i'm going to actually call anna that's her name anna the uh anna eisenberg ai um and call her and uh see what uh see what she has to say for us and and and this is this is how good voice ai agents are don't take my word for it. Take Anna's. Hello, this is Anna. I'm Startup Empire's AI assistant.

11:06I'll be in charge of collecting any feedback you have about your experience in Startup Empire. All of your feedback will be completely anonymous unless you decide otherwise. Let's get started. Would you mind telling us your name? If not, just say no thank you. My name is Greg. How has being part of Startup Empire helped you or your business? It's been pretty good. I've only been a member for 30 days, and I noticed that there's some amazing people in the community, but I want to spend more time with them. I just don't know how. Could you please provide more details? Yeah, absolutely. I noticed that there was someone named Jordan in the community, and I want to hop on a Zoom with him or just get to know him better because I just think he's super smart.

11:55What did you think was the most useful or impactful part of your experience? I would say every few weeks, Tony does an AI chat where he just shows the latest stuff and what's working for him. That has been the most interesting thing for me. If you could change one thing about our community or product, what would it be and why? I think that there's so many smart people in the community. It's just about how do I spend more time with them. Is there anything else you'd like to add? No. Thanks for taking the time to give us feedback. We appreciate you. Bye. Bye. So the cool thing about it is now what we do is we actually take that feedback, we send it to an LLM, it summarizes it, it shares it on our Slack, and I can actually show you that.

12:47Let's see. Empire notifications. You can see. So Greg, a 30-day Startup Empire member shared valuable feedback hiding the community's smart people in Tony's impactful AI sessions. His main suggestion is to create more opportunities for members to connect deeper and specifically mentioning wanting to interact with more community members like Jordan. How cool is that? How cool is that? And now our community manager can go in and be like, okay, there's this person named Greg. Let's go connect him with Jordan. Let's do more events. And everyone on our team could see. So this is a bit of the primer on what voice AI agents are.

13:27And I want to get to the fun stuff. I want to get to the ideas. I want to give these ideas and I hope you end up building it. The second idea is an AI patient intake assistant for dentists. So, you know, you call up this number. I'd like to book a cleaning. It transcribes an entity extract. So your name, your date of birth, your insurer. And then it checks the patient record. Are you an existing or new patient? If you're a new patient, it needs your insurance provider and member ID. So then it goes and creates that. And then it'll create that in a software. The popular ones in the dental world are Dentrix and Open Dental.

14:12It queries the appointment slots. It'll see if there's available times. It offers the top three times for you. you select the slot the book it books the slot but plus a little buffer it adds appointment and the notes and then it sends the confirmation and forms link so the tech stack needed for something like this is uh you're going to use something like a vappy a deep gram whatever system that the dentist is using uh calendar you can use you know google calendar or calendly and then twilio um so super simple idea something that you could sell to you know dental companies all day long um it's a it's a it's a huge value add for people to be able to call at any hour of the day to do this and then dental offices are are good customers like they they make a lot of money there's a lot of revenue there i could see you end up potentially selling this to one of the practice systems like not crazy that you scale this to one two million dollars in revenue and they're like yeah we'll pay you four to six x revenue um and you know life-changing results so i love this idea i think it's interesting someone please build it and then from a flow perspective this is what it looks like the call starts um and matches by the name and date of birth, the yes, no, and you get your SMS confirmation.

15:42That's idea number two. Idea number three, and I must say I stole this idea from ideabrowser.com, where if you haven't been already, go there to grab all your startup ideas. So what is the, what is it? What is number three? AI HOA hotline. So HOAs are huge, especially in the United States. There's, I think, must be millions of people living in HOAs. So let's say you call this hotline and it says, when is the trash pickup? It looks through semantic search in the FAQ or database, knowledge database. It finds the answer, gives you the answer snippet. It provides the time and rules. It logs the calls and resolution.

16:28And it collects the details, address and evidence. It stores the structured result or sorry, it stores the structured record and it creates the ticket and notifies the HOA manager. So this is a very simple, very, very simple flow. And I wanted to put this here because it's also, you know, it's just not that complicated. And it's about having the information in a database like you can store it in an air table like this is a simple, simple voice. ai agent business that you can create use retail or vappy um you'll have to obviously have the knowledge database you have to create that content but you probably already have it anyways um and then yeah you just literally use an air table so super super simple um hoas have a lot of money um it's a good customer to sell into uh it can scale a lot um and uh makes the lives of people better.

17:29So that's, that's idea number three for you. This one, this is a funny one. So

17:41I don't know about you, but I kind of remember this being a problem in elementary school. So it's called the AI school absence line. So Johnny, you know, you call this number and you say, Johnny Smith, grade four is sick today. It transcribes and extracts those entities. So it's like, okay, Johnny Smith, name, grade four, got it. Name, grade, date, reason. It validates that Johnny Smith is in fact a student in Miami grade school. And if it's valid, it appends the absence row it compiles and sends an 8 a.m daily report um to power school which is uh software uh for um k through 12 uh it's a it's like a vertical software for k through 12 um for schools it confirms it and uh yeah you you can have it asked to repeat and clarify and it flags the exception for the office.

18:46So, you know, could be cool, right? Could be cool. Just like a very more, a very clean way of dealing with people are sick, kids get sick, and they get sick all the time. And wouldn't it be great if it just automatically updated the database into a Google Sheet? There's a daily email report. This is valuable. Now, it is harder to sell to schools. It is harder to scale to schools. So I think that if I were going to do something like this, it might be one of those things where you kind of give it away. You give it away and you get them on the product. And then over time, once you've earned their trust, then you upsell them.

19:26So that's what I would do here. I would literally give this away. And then once you're in their system and you're integrated, then you can think about what are other things that you can go ahead and sell to them. So it might look like a funny, simple idea that can't go anywhere, but I actually think it's like a sneaky, really good idea that's a huge wedge into something that can be a lot bigger. And here's the flow for folks that want to screenshot that. Another idea, and we have, we think we have one more idea and then we're going to get to the different tools and the pros and cons if you're technical or non-technical.

20:10So this one is the AI trade contracting contractor answering service. So basically an answering service, if you're a plumber, HVAC, electrician had to do a boring business idea in here. So, okay, let's break it down. How does this work? So the customer calls in and says, the water heater is leaking. You do an urgency check plus address plus photos via an SMS link. And then it queries the next slot by zone and tech. You get the slot options via Google Calendar. And then you offer the earliest window. So, you know, I should have said the voice agent is something like a VAPI in 11 labs. You're checking the calendar, you're offering the earliest window.

20:55And if they accept, then you can actually take the deposit using Stripe or whatever payment processing you use and then if it's successful that's awesome you can create a job ticket and attach photos and then you can do an sms confirmation and prep instruction so what i love about these voice ai agents and and it's built into all these different softwares is it it makes it a lot easier for the businesses right so if it makes it a lot easier for the businesses there is value that you're creating for them. And if there is value that you're creating for them, you can charge them money for it. Now, how much could you charge?

21:37I don't know, a few hundred dollars a month, maybe $800,$500. Tough to say exactly, but I do think that they'd be willing to pay for it and on a monthly basis. So I like this idea. I also think that it's interesting that, you know, obviously that you can connect payments, right? Like people, that's the that's the cool thing about um voice ai agents and the integrations to these platforms is you can literally collect payments 24 7 it's kind of like the internet right like it blew people's minds that you you know when the internet came out that you can go on the internet and people can put in their credit card and they can buy a digital product or physical product and you can wake up every single morning and you're getting paid now the same idea could be applied to all these voice ai agents you could literally just wake up and just if you're you know you own an hvac company or you're a plumber oh my god i have these four or five new customers that came in which is super super awesome and here's what the flow looks like over here again i think it's really interesting that you can upsell people using these voice AI agents, offer an annual maintenance plan, and then tag them in the CRM.

22:57Now, the last idea is a bit grim, but it's basically this idea that an AI funeral home intake line that's compassionate and compliant, of course. So a family caller calls the line, reports the passing of a loved one and requests assistance. And I just put this in because I think it's important to note that, you know, you'd want to have the VAPI or whatever voice AI agent you use that's super soft tone, low pace, empathetic prompts, you know, no rush, I'm here to help, things like that, putting it in there. And of course, if people do want to speak to a human being, you should have that option for people.

23:46especially during that time. So it transcribes the entity and intent extract. So, you know, the name, the time, location, maybe, you know, their religion, any preferences they might have. It creates a preliminary case file. They gather key details, pick up location, contact preferences, and notifies the on-call director with a summary, confirms callback window. It provides an ETA and what to expect, document checklist, PDFs, anything like that, and then sends any compassionate resources confirmation and maybe um a phone number of or many phone numbers of the people they can speak to if they need any support if they want to talk about anything um you know i have here on call director human it's important to have that human in the loop so this is like a hybrid idea um that just is an intake form um for you know a space that you know a lot of people aren't create, you know, creating, uh, software for, for in the funeral home industry.

24:46But, you know, if you can make the lives easier for, for that business and for the people running it, um, so that they can focus on their job and, and, and stuff like that, I think, uh, that could be great. So, you know, that's, that's, that's the last idea, um, that I want to give. Um, and I think a lot of people, hopefully a lot of people went through some of these ideas and are like, wow, this is, I could do something like this. I could see myself building a voice AI business, either hybrid or fully voice AI. And I just don't know like which voice AI platform to start. So, you know, I can't answer that for everyone.

25:32But what I will say is, you know, do you code or not? well if you don't code then and your your your priority is speed and quality then i would say you know something like synth flow which is about a 30 minute setup um it's a visual builder it's about 29 to 450 a month perfect for an mvp if you want quality something like uh retail um retail ai so it's natural conversations handles interruptions it's usage based it's a bit of more of a premium experience. Now, if you're a bit more technical and you don't have to be super technical, but a bit more technical, I would say using something like Vapi.

26:14I've used Vapi for a few use cases and it's been really great. OpenAI, TTS, Whisper, GPT, Mini. But that's in the less to 50 cents per call, I believe. So it does add up, right? Um, more than 50%, there are, there are some, um, you know, more expensive tools that you could be using, but yeah, I think, uh, for the most part, you know, using something like Vappy or SynthFlow or retail is kind of where you want to start. Vappy is a little more, uh, technical, but if you can figure it out, I highly recommend Vappy. I'm not, I don't work with them. and I'm not sponsored by any of these tools but I do think that having you know I don't know I find that if you can learn how to use it it's it's worth it and it's just you have to be a little bit technical you have to be a little bit technical so I should also mention that I'll include in the in the show notes a play how to actually get access to this Excalibur I know that's big question that people have.

27:27They see me do these and they're like, hey, I need this. I need this. I don't want to just screenshot it. So please like and comment before you grab it. Just do a quick like and comment and then grab the link from the show notes. And I can't wait to see what you build. There you have it. This is how to master voice AI agents with some startup ideas in there. Hopefully now you have like a good foundation of what is happening in the world of voice AI agents and how you could, how you can partake in it. Uh, that's the magic of voice AI. And I know it's not perfect, but voice AI and connecting it with software and the automations that you can do.

28:10It's really, really something special. If you can see past, you know, some of it is janky, of course. It's only going to get better. And if you're here, you're early. So this is just scratching the surface, of course. This is the tip of the iceberg. If people want me to go deeper into any of these topics, maybe doing a tutorial on something like Vappy or one of these platforms, just let me know. I read every single YouTube comment. I see every tweet that is tweeted at me. I love when people like the video. It gives me a sense to know if I should create more stuff like this. So please, please let me know.

28:51I live to serve and I want to see you build something big and great. So thank you. I'll see you in the comment section and have a creative day, friends.