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Podcast Summary: This Week in Startups - E2107
Episode Overview In this episode of *This Week in Startups*, Jason Calacanis and Alex Wilhelm discuss the latest developments in the startup ecosystem, including market declines, political implications, and insights from founders in the tech industry. Notable topics include the $16 billion valuation target of Rippling, the ongoing effects of tariffs on businesses, and the implications of TikTok's regulatory challenges.
Key Topics
- Market Overview
- Nasdaq Decline: The Nasdaq is down approximately 20% since Trump's inauguration, with cloud stocks experiencing a significant downturn (up to 30%).
- Tariff Implications: Discussion on the potential effects of Trump's tariffs, including the risk of a startup recession and challenges faced by retail sectors.
- Investor Sentiment: Concerns about a return to a venture liquidity crisis as companies like Klarna pause their IPO plans, indicating a tightening of capital availability.
- Startup Challenges and Opportunities
- Longer Sales Cycles: Founders should prepare for extended sales cycles due to conservative budgeting from CIOs.
- Easier Hiring: Although market conditions are tough, hiring may become easier as layoffs affect larger companies, creating a pool of talent.
- Startup Strategies: Emphasis on resilience—founders should focus on operational efficiency and customer engagement during chaotic times.
- Political Landscape
- TikTok Ban Delays: The anticipated TikTok ban has been postponed, with possible negotiations involving major players like Jeff Bezos.
- Tariff Discussions: There's ongoing debate regarding the approach to tariffs, with calls for more balanced legislative measures rather than emergency actions.
- Founders Office Hours
Luke Belbina from PodEngine
- Business Overview: PodEngine focuses on AI tools for podcasters, boasting doubled revenue and the potential for significant growth.
- Challenges Discussed: Struggles with scaling and managing diverse use cases for their product.
David Moscatelli from Abacus
- Company Focus: Abacus provides generative AI tools for financial institutions, emphasizing the need for on-prem solutions and data control.
- Questions Raised: Addressed competition and the importance of team dynamics and customer focus.
- Advice Given: Emphasis on the importance of planning, product iteration, and customer engagement in navigating challenges.
Key Takeaways
- Economic Context: The current political and economic landscape creates both challenges and opportunities for startups, necessitating adaptability.
- Leadership Insights: Founders are advised to maintain focus on their core business, customer satisfaction, and strategic planning amidst uncertainty.
- Community and Support: Networking and peer support, as demonstrated in the Office Hours segments, are crucial for startup success.
Conclusion This episode of *This Week in Startups* highlights the complex interplay between market dynamics, political developments, and the startup ecosystem. Founders navigating these tumultuous waters are encouraged to remain focused, strategic, and resilient in their efforts to thrive.
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Listen to the full episode for deeper insights and continued discussions on startup strategies and market conditions.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00what this means is all the independents, all the moderates, let's call them Clinton Democrats, That's, you know, business people who quickly bent the knee to kind of smooth things over with Trump. You know, those people were kind of doing that in a very pragmatic way. Mark Zuckerberg being probably the ultimate example of it, right? He bought a house in D.C. now. He banned Trump from reaching billions of people. And then now he's all in on Trump. I think those folks, if this becomes cataclysmic and it's affecting their business, they could be pragmatic and say, you know what, maybe we should have more balance in the other arms of government.
0:39And maybe tariffs shouldn't be done by emergency edict, which I think is how they're being executed now. And they should be done through the Congress. And of course, there are people doing that. So all this chaos for startups means fundraising is going to get harder, selling into customers, especially like Fortune 500s is going to be harder. There will be only one thing that's easier. Can you guess? I was going to say hiring because there's going to be more people. Ah, yes, nailed it. It's going to be easier to hire people. So look for the purple hiring rings on LinkedIn is my best advice. This Week in Startups is brought to you by LinkedIn Ads.
1:13To redeem a$100 LinkedIn ad credit and launch your first campaign, go to linkedin.com slash thisweekinstartups. Northwest Registered Agent. Starting your business should be simple. With Northwest Registered Agent, you can form your entire business identity in just 10 clicks in 10 minutes. From LLCs to trademarks, domains to custom websites, they've got you covered. Get more privacy, more options, and more done. Visit northwestregisteredagent.com slash twist today. And VAPI, add real-time AI-powered voice conversations to your apps or business in minutes, not months. Go to vappy.ai slash twist and get 1 ,000 minutes free per month for life.
1:46All right, everybody. Welcome back to American Independence Week here on This Week in Startups and globally it's uh friday april 4th and uh the stock market at the time of this recording is now down 20 since trump's inauguration i believe the nasdaq's down 20 some of the other indices are down probably low double digits so i don't know 12 15 20 i'm not sure if that's even from the peak of the trump bump but just from january 20th i was looking at it and uh This is a very unique moment in time. I think you would agree, Alex, because you and I study markets and you don't have to make any of this political.
2:30But I can't find people outside of the administration who thinks that this tariff thing was either well executed or is a good idea. And I've asked on Twitter, I said, please, is there somebody out there? Yeah. I mean, I understand the justifications people are doing inside the administration. I saw the different interviews my friends at All In did when they were there. You know, that's kind of the bubble, right? Let's be honest. Let's call it what it is. If you're a major donor, if you're part of the administration, if you're in there, you know, they're lockstep, as they should be. The Biden administration was lockstep.
3:08Obama, you don't want to send from inside the house second guessing stuff. That's just not how business works or government specifically. Politics does not work that way. These political parties really like to be lockstep. But my Lord, I've never seen a situation where something so important, dramatic, consequential has been done with so many different versions of what's happening and interpretations of it. I don't know. What's your read on this and any data points you want to bring to bear here? Let's start with a couple of data points and then I'll dive into some other stuff. Cloud stocks that we try to be at the Bessemer Cloud Index trades under WCLD are off 30 % from recent highs, Jason.
3:48So that's, you know, 10 % of correction, 20 % of bear market, 30%. I don't think we have an actual word for other than catastrophe. And for folks out there who are curious, why do we care about kind of a sub index of the technology world? Well, a lot of startups are effectively cloud companies. And so this is an index they trade against. It's kind of a comp for them. So if it goes down, harder to exit. Each Magnificent Seven company fell under the$3 trillion mark that was above it. So that's kind of just kind of makes you feel bad, Jason. Now, on the point of who is defending this? I read your tweet and I read through a good number of the responses.
4:21I did see one person who we like, and it's Anthony Pompliano. Okay. Well, I mean, he's no finance expert, but he is a crypto expert. And I think he, let me, yeah, just give us the bullet points of his justification for it or why he thinks it's brilliant. He's been saying that it's already working. I didn't actually, I have not read enough of his stuff lately to dig deep into his viewpoint, but he has been consistently beating the drum in favor of terrorists as an American policy point for weeks, if not months now. He actually said in his response to Jason, that I'm not very notable, but I really do think that this is, I'm tempted to have him on the show.
4:57He offered to come on. I'm tempted to just to bring him on next week. Just to speak for himself. You'll be able to have him come on and see what he thinks of it, especially given that it's caused so much chaos amongst the most elite finance people on the planet of which I'm in a number of group chats with and friendly with the consensus is, if there is a strategy here, it's been incredibly poorly communicated and executed. And that if the strategy is this 4D chess that I think the administration has outlined, and you can just take them at their word, Trump has been planning to do this since the 80s or 90s.
5:31He's been very consistent about tariffs, that this is a grand negotiation. So chaos is the desired outcome. that is where a number of people have landed he's trying to create market turmoil he's trying to get the fed to cut rates next and then he wants to get this 10 year down below a four handle four percent so they can refinance nine trillion dollars and then he will relent after they do that and then the stock market will come roaring back in time for the midterms but ben shapiro was on all in this week and he was like they're gonna lose the midterms this is incredibly unpopular if you do something this uh seismic to the stock market all that people are going to remember is the result of it right and nobody and listen the reason biden lost i think most people or i should say kamala lost but the the the overriding yeah the overriding criticism was inflation inflation inflation well get ready folks i got inflation one point i was you know challenging i mean i don't know what happens to an iphone or a pair of sneakers if you have to make them here well the market has an opinion about that jason did you see what happened to nike's stock in the last couple of days tell me i mean i did see the restoration hardware and i shared a clip basically restoration hardware was on an earnings call and when they told him how down his stock was i think this must have occurred wednesday night if it was after the market all right stock was down 25 take a listen in this race and i don't know like i don't have fourth or stock now i mean i guess i guess yeah that was back go down you know based on some of the numbers he reported and then it got killed because of uh uh oh really no okay so first of all what's rule one when you go on television jason i mean you're not supposed to say you know there's a selection of words there's a very small selection of words so i i bring that up not to be funny but because that goes to show how gary friedman clearly someone who does call-ins to television quite often well actually i don't think that was a call and i think that was his earnings call oh that was actually on the earnings that was the earnings call oh that's worse this is the you know called cantania shout out to my friend over at cnbc this is them replaying his literal earnings call and you know the background here is where does restoration hardware make furniture we really don't make furniture in united states i hate to break it to folks but there are places vietnam india indonesia pakistan lots of places where furniture is made at scale at incredibly high rates with low labor costs and low inputs and lumber and you know fabrics that are cheap made in mills there for jobs let's face it with four percent unemployment here in the united states we probably don't have the scale and the number of people to work in that factory and make your sofa your couch your side tables you know it's going to the lowest cost place in the world as you know free markets tend to do so comparative advantage jason it turns out it's a great thing in international trade to allow us to be richer now i do want to make one more point about the who's in favor of this i was going back through youtube clips of milton friedman and he had a funny point he says you know if you get two economists together they'll always give you three opinions so don't ask them any questions but he said the only thing that economists can generally speaking agree on like the the point of consensus is that free trade is good and trade barriers are bad and tariffs being a form of import tax are a trade barrier so i just it's interesting to me to see the economic thought that i grew up reading as part of the intellectual chicago school of economics is now persona non grata on the american right it's you know long-standing intellectual home and that that is a shift that i'm still digesting to your point about no one knows what's going on but that that threw me for a loop things have changed so dramatically so quickly so i you know i don't even care about political parties i'll be totally honest and the fact that they keep flipping roles where you know the the democrats were against globalization they wanted to keep the jobs and the factories here the globalist republicans wanted to send them over there and now they flipped where the the republicans have picked up that mantle and want to bring back these jobs etc the truth is americans like cheap goods it has made the average american's life so much richer so not have to buy a usbc cable for 40 but to be able to buy one for four dollars and then you get to have like an extra cable in your car and an extra cable in your you know side table.
10:10It's a stupid example, but it is an illustrative example of abundance. Hey, founders, I want to share with you an experience I love. It's when I get an ad that is relevant and not some nonsense. Like the other day, I got an ad for a fund management platform, and it was like a new one I'd never heard of. I clicked on the ad because, well, I manage four venture capital firms. We scheduled a call with them, and it was amazing. How did this happened? Well, I was on LinkedIn because I like to share links from the podcast, The Speaking Startups, right on LinkedIn. In fact, we live stream to LinkedIn three days a week, and we get a great audience over there.
10:48And I happened to be presented with this fund management platform, and it was a direct hit. I mean, talk about hitting the bullseye. If you're in business and you're making a product or service, it's really hard to find customers in the business to business space. And doing B2B advertising is hard, but LinkedIn makes it so easy because you know, their tools let you target people by job title, industry, company size, and more. So this fund management platform obviously was looking for people in venture capital who had a fund size and a number of people, maybe 10 people, maybe 50 people. And they found me.
11:19They got me. They split the arrow. Boom, right on target. And there's two things you really need to know about LinkedIn going into 2025. First, they broke a billion members and 130 million of those billion are decision makers and 10 million of the billion are C-level executives like myself. Where can you get to those people? It's really hard. And the second thing you need to know, LinkedIn makes an impact. B2B markers report two to five times higher return on ad spend, or ROAS, return on ad spend. You should know that acronym. Compared to other social platforms, 79 % of B2B markers say LinkedIn is the best platform for paid media.
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12:22in this sort of abundance capacity are we going to take away that abundance and tell people you know what if you like having four pairs of sneakers you're going to go to one and you're going to buy it in america and it's going to cost three times as much so you know nike stock getting killed lululemon getting killed all of these people build this stuff overseas and you know to bring this back to startups we have many startups who build hardware in china in shenzhen specifically. We have ones who do it in Vietnam, who do it in India. There's many places you can send your work. This has basically created chaos in the supply chain.
12:57And when there's not a predictable market, everything freezes. And so my word of encouragement for startups is just keep building, just keep focused on your customers and try to block this out as best you can. Unless on a tactical basis, you're literally making, I don't know, some hardware device, and you have to then work your supply chain. You got to figure out where to get pieces from. You got to figure out if that piece is going to cost three times as much and if you're going to pass that on to the customer. For those folks, you're going to be in grinded out chaotic territory. What you might want to do is lower your expense basis so that you can weather the storm.
13:33This could be literally a three-day storm. Like on Monday, if the stock market goes down another 10%, I think they're going to claim victory and find an off-ramp, which they probably have already have planned. Going to be great. Vietnam and India and these countries have given us everything we want. And now we're, you know, lower the tariffs on these people. And now we're going to focus on the next group. And these tariffs, as you can see, we're going to work through them. We're going to do 10 a day for 10 days. We'll be through the holding in two weeks. Like literally Trump could say that right now.
14:00Stock market comes back 20%. We literally would catch up. They have that offer anytime. I predict they will take that offer at, let's say, the NASDAQ being down 35%. Something in crash territory, right? 10 % drop correction, 20 % bear market. I think you start getting into like crashes at some point. That's probably what's going to happen. So if I had to take a guess, I was thinking through the startup implications of this, because this is not a macroeconomic show, even though today I do wish that it was that we could just talk about this. You can geek out a little bit macro. It's okay. I'll allow it.
14:33It's kind of like a big topic. So yeah, sure. Absolutely. But I was reading a lot of commentary from folks, you know, Gavin Baker, Jan Ball from Altimeter, and I kind of packaged up what I think the consensus This is for startups. So startups today are staring down probably longer sales cycles because CIOs and so forth are going to be a little bit more conservative. Probably some pricing pressure. People want to make sure they're conserving cash. A return of the venture liquidity crisis. That means their investors are going to have probably less available capital because I don't think people are going to be racing to go public right now, Jason, or racing to sell.
15:05In fact, I just saw come across our chat and the newswire that Klarna has paused its planned IPO. So there you have it. That then creates the liquidity crisis for venture NLPs. They feel poorer. So that's a really important thing to point out. Your point about who made the point about CIOs and not wanting to, I want to make sure we give credit to that, that they're going to be on pause. Yeah, jamming ball from his blog, Clouded Judgment. He wrote, quote, every CIO is now going to be more cautious. Budgets won't be as loose. Everyone will, quote, batten down the hatches to some extent. That means tighter budgets and a real, quote, growth scare in the market.
15:41Got it. So this is a legit thing for startups to understand and for people who just, you know, understanding markets. Business people are fine with competition. They're fine with pricing pressure. They're fine with talent wars. They're great with technological innovation and disruption. That is like the great parts of the game. the worst part of the game is when somebody says i'm changing the rules of the game because you can't play the game if you don't know where the three-point line is like how do you take a three-point shot if you don't know is is there a three-point shot maybe there's not a three-point shot anymore maybe it's a four-point shot you got to shoot it from half court people need to know the rules they adapt to the rules what we have right now is chaos and the chaos causes everybody to slow down what happens when there's a bunch of fog on the road if unless you're driving a car with lidar as we talked about two weeks ago you slow down right slow down sometimes you pull over i don't know if you've ever had that happen in fog but maybe once or twice in my life the fog was so dense i said not safe pulling over gonna wait gonna wait it out yeah if you happened in a snowstorm so this is kind of approaching that point jam and ball smart guy works for uh my bestie uh brad gerstner at altimeter i think that's what you know he's probably pointing to and he's correct now the cio is saying you know what um we're not going to implement and take on that project because we don't know if we have customers or if our revenue is going down or our supply chain so now everybody starts slowing down cascading you know what the next piece to that puzzle is cuts so i haven't heard anybody talk about this yet but i'm a business owner i'm an investor in businesses as i just said if you have a supply chain issue maybe you need to lay off 20 percent of your staff furlough which is like kind of like a pause sure uh and that's pulling off to the side of the road so you could see a restoration hardware lululemon and nike in the next two weeks if this doesn't get resolved announce a round of layoffs so literally nike might cut 20 of their employees so this is second order and then third order effects or consequences clarna is a second order consequence but clarina not going public the third order consequence is the lps don't get a distribution the lps decide i'm not going to invest in your next fund or i'm taking my 25 million commitment down to five or ten just to keep the relationship alive right which is what happens so here we are how many times in in your life isn't have you seen kind of back-to-back 5 declines in the nasdaq i can think of a couple times like 9 11 covid 9 11 dot com bust great financial crisis those would be the four that stick out yeah in 80 1987 when we had black friday right i kind of remember that a little bit because my dad had a bar and wall street guys hung out there and they all lost their jobs shortly thereafter couldn't pay their tabs all that kind of stuff you know hot shots in armani suits all of a sudden couldn't pay their tabs to my dad and the third order effect is his business wound up his bar wound up shutting down because the whole economy crashed people couldn't afford to buy you know go out on a thursday friday and saturday night and spend 50 bucks or 100 bucks on dinner drinks or whatever so um you know we're in a this could become cataclysmic this could you know result in uh one of these massive massive sell-offs and layoffs and then i guess you have to ask yourself for what reason and brad gerstner had an interesting um tweet vix spiking highest fear level since covid now things start to break the danger with shock therapy approaches in complex systems it's impossible to model the negative reflexivity time to make some deals and move on before we cause a recession and lose support for tax reform so you know and he's like fully 100 on board with trump and doge i'm not 100 on trump i am 100 on doge i am 100 on like reciprocal thoughtful tariffs i don't know anybody who's not and so this is i think what you're starting to see and then uh of course gavin who is balls and strikes has always been he did a really long post and you know he started to he's getting a little more focal here he basically saying listen geopolitically nothing matters more than winning ai i think we all agree on that ai is going to define you know who wins china the u.s somebody else these tariffs as constructed essentially guarantee that america will lose ai by making america the most expensive place on earth to build ai data centers semiconductor instructor exemption was irrelevant for ai data center semiconductors come into america and finish goods from taiwan and other asian countries servers storage systems and networking switches by the time we have developed the capacity to domestically produce these systems we have lost the ai race i'll just leave it there this is actually now we're in a second and third order effect if you can't bring these in here you can't build data centers third order impact no data center is no bueno for ai and then if other folks are forced now because they don't have the u.s market they find other customers so now you have the chinese silicon companies doing partnerships with vietnam india pakistan russia pick your country and maybe the eu wants an off-ramp or and they want an excuse to do a deep partnership canada wants to do a deep partnership with russia and china so this is the uh dare i say foolishness of how this was executed you could literally give a group of people who maybe had some pride in you know uh not wanting to partner with despots and dictators yeah and you know like look at germany they they had no problem partnering with uh putin for cheap oil india has no problem partnering with him with uh putin for cheap oil and they kind of like us look at China as a rival, but maybe they're like, well, if we don't have America as a partner, I guess we'll take the next best thing, which is China.
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23:20I didn't think we'd get there, but we have talked about Project Europe. We had Harry Stebbins on the show. We've discussed how there does seem to be a movement inside of the continent to reduce regulation, bolster technology investment, and I think Cherry Ventures wants to build the first trillion dollar European company. Shout out to them for all that. A couple of interesting things to add on to what you said, Jason. One, Macron is calling for a pause in European investment in the United States. Now, that's mostly a symbolic statement from a national leader, but I do think it goes to show the sentiment in Europe about working with the U.S.
23:50economically. This could harm the ability of some American companies to sell into Europe. And there's also some brewing tension between European regulators and the Trump administration. Zuckerberg is lobbying for some reprieve there, you might say. But I think that it's going to be tough to get concessions out of a block, if you will, that we are kicking in the shins repeatedly. and this is going to harm immigration it's going to harm our ability to sell there's going to be technological restrictions it just feels jason like an unnecessary sharp move that could have been done smaller more tailored more carefully and would have had a potentially positive impact versus trillions of dollars of wealth being deleted in two days i think uh what this means is all the independents all the moderates let's call them clinton democrats you know business people who you know either retroactively quickly bent the knee to kind of smooth things over with trump with their donations to the inauguration to crypto to whatever you know however they bent the knee and you know kind of made amends with him you know those people were kind of doing that in a very pragmatic way those were pragmatists i would say bezos from amazon is a pragmatist in that regard tim cook is a pragmatist i don't think that they're enthusiastic about working with trump they obviously weren't in the first term mark zuckerberg being probably the ultimate example of it right he bought a house in dc now he he banned trump from reaching billions of people and then now he's all in on trump and he went down there and sort of made amends with the ufc guy i think those folks if this becomes cataclysmic and it's affecting their business they could be pragmatic and say you know what maybe we should have more balance in the other you know um arms of government and maybe tariffs shouldn't be done by emergency edict which i think is how they're being executed now and they should be done through the congress and of course there are people doing that so all this chaos for startups means fundraising is going to get harder selling into customers especially like fortune 500s is going to be harder there will be only one thing that's easier can you guess the one thing that'll be easier i was gonna say hiring because there's going to be more people ah yes nailed it you know this it's going to be easier to hire people i mean if you get laid off from nike and you were making you know some six figure salary and you were you know in marketing or you were in uh you know e-commerce and you worked in their e-commerce store and their app they might shed hundreds of people uh hundreds of people who worked on the lululemon website uh technology marketing and they might be like you I don't have a job.
26:32I got some severance. Sure. I'll take a flyer on a, you know, so look for the purple hiring rings on LinkedIn. It's my best advice. And then you can tell them, listen, I know you made a fortune over there. You made 100 ,000. How about you make 60 ,000 here, and I give you 100 ,000 in equity. So you're, you know, if it works out, you get this huge bonus, and you know, whatever. So this is going to be disastrous. If it continues. I know our show is not Alex asks Jason questions, but we went through it. It kind of is, yeah. Well, I mean, I think people do want to hear from you. So I just try to elicit things that I think people might want.
27:072021, 2022, grow at all costs, raise hella money, go fast, go fast, go fast. 2022, 23, slow down, get close to profitability. Then AI acceleration, spend, grow, et cetera. If you're a startup today who has been tracking, you know, sentiment about how to handle your burn rate, would you expect people or would you recommend that they try to pull back on burn or maybe new investment that could increase burn at least until we have some picture of what the new normal is or is that too conservative and people should just be going for it if you have under 18 months of runway you should always have a plan to get back to 18 months of runway so let's say you're at 10 months of runway you should have the ability and you're like oh my god i got so much interest we're easily raise around you should always have in your back pocket okay i'm burning a hundred thousand i have a million in the bank i can cut to fifty thousand a month by doing these three things and get to 20 months in the bank this is in case of fire break glass plan b got it you should always have that and i have that i always have it i always keep you know i don't know a year or two of runway in the bank and i could always backstop our operations with my own personal money which i have some of so you know but if you're a founder who doesn't have the ability to say you know let me just grab a million dollars over here and and float the company for you know 10 more months of burn or whatever it is you know in this example i'm using the classic 100k a month and burn yeah i would say by next friday i would say a week from today you should make that decision if it's this chaotic you should go to your board in you know one week from today and say i want to extend our runway from i'm going and here's how you execute it you say if we cannot get a deal closed to do a bridge to get to 20 months of runway i'm going to make these cuts so you talk to your board you say would you like to do an internal round i want to put another million dollars in the bank at the same terms as the last round or we tripled our revenue so i'll meet you halfway, 2x the valuation, not 3x.
29:12I just need to put another million in the bank. Are you interested in that opportunity? Let me know by next Friday. If you don't get back to me and you don't sign a term sheet, because the term sheet and the convertible note are in your signature package for review with your team. If you don't sign it by next Friday, then I'm going to start making cuts. And that's just my duty as the person. 2025 is going to be the year that voice AI really breaks out. Voice AI is going to change everything. And this technology is perfect for building a chatbot or automating customer calls and basically creating these next-gen voice experiences.
29:50But building with these tools is so difficult. It's just a bear. It's going to take your developers months to build and test anything even basic, unless you use VAPI. V-A-P-I. This is the fastest and easiest way to integrate voice into your products. It's just the most simple API you ever used. It helps you build, test, and deploy voice agents in just minutes. And you can create ultra-realistic AI voices and customizable personalities. I like that part. All with real-time response speeds. You know what would be great? Maybe I just demo it. Okay? Listen to this. Hey, Jason. It's great to be on your podcast.
30:28It seems like Vappy has figured out how to be very low latency. Maybe you could talk a little bit about why that's important. For sure. Low latency is crucial for a smooth user experience, right? It makes conversations feel more natural and engaging. People expect real-time interactions, especially with the voice assistants. At BAPI, we've optimized everything to keep that response time around one second. It's like having a chat with a friend, not waiting for a robot to catch up. Can you do other voices and personalities? Right now, I'm rocking my CEO's voice, but with BAPI, developers can bring their own voice models.
31:00So if they want to add some walk and flair or any other personality, they totally can. I mean, who wouldn't want a little drama in their AI conversations? Just think of me as your friendly AI buddy, keeping it real. If you want to give it a spin yourself, and trust me, you should, just head over vappy.ai slash twist and twist listeners will get 1000 free minutes per month for life. That's F-R-E-E. Free. What an amazing price. Again, that's V-A-P-I dot A-I slash twist. What I find is the founders are wishy-washy. They don't make definitive crisp plans. Ah. And then you have to go to your team. And then you have to say to your team, here's what's happening.
31:37we have 10 months of runway globally this looks really shaky so here's what i'm doing there are 30 people in this company we're laying off six people they're getting this you know modest amount of severance because you're a startup you don't give you don't have that much cash yeah so they're getting two weeks severance like one week for every year of duty you know whatever you know it's a hard reality but it's better than everybody getting no severance which i've seen happen as well really not good no so um you say everybody here's what's going to happen these four people for performance and because we're extending our runway but these are the four weakest people out of the 30 then uh i need six more people if you want to leave you can take this two-week severance if not i'm going to just have to make those cuts let me know we're going to be 20 people we're going to be one-third less salaries and we're going to cut spending on marketing by 50 so it'll be 20 people doing this when i explain that to you if you were at tech crunch and the person came into let's say it's an independent company or you're at crunch base which was an independent company yeah how do i sound to you as a leader very very very having had touched grass like this is not a time we're gonna coat things in candy things are bad we're going to move quickly there's not going to be a lot of discussion there's gonna be some offers on the table i'm trying to be upfront and fair uh i would just pair it with and i'm reducing my personal salary by 50 percent for the next six months because i'm not here to profit while you suffer but i also think i like that actually yeah shared so shared suffering yeah great startups are inherently cash constrained like that is the game they run at a burn and so there's just not the same like google lays off a thousand people and gives them seven months severance and a pat on the head like you're not going to get that but you knew that going into the startup game so i think treat them like adults be up front be clear about why you're doing this and then make sure you give glowing recommendations to everyone you lay off yeah i mean there's all these standard practices so my gut tells me there's a 50 that chance that happens and a 50 chance trump sees another two days of this and he says unbelievable vietnam gave us everything we wanted great people in vietnam you may have heard of vietnam very simple it's the place he didn't like before but now he likes a lot incredible great leadership uh they make great great factories in vietnam yes anyway there we go i'm uh i'm just thinking a lot about the founders who are watching this i i guess stay tuned because we're going to be talking about every single thing that happens monday will be the telling day i think this weekend is going to be one of the most eventful weekends uh in our country's history yeah uh jason before we jump in and do our first office hours with a startup i just want to bring up a little note to everybody amidst the chaos there is some positive news to bring up so rippling company we talked about a lot in the case of the deal spy mess uh bloomberg reports that they are in the process of working on around a couple hundred million probably at a valuation of 16 billion which is notably up from their 13.5 billion dollar valuation they got to last year and the information reports that they grew to about 570 million arr and they ended 23 with 350 million ARR.
34:49So 63 % growth, according to my math, over a 15 month period, lower than I expected from a company adding billions in valuation, but clearly a company at scale. And you can still raise money in this market. You just have to be a outstanding market leading company that just kneecapped a rival very publicly. Market leading is the key word in your recap there. If you're the market leader, if people perceive you as the number one, you pay a premium for the number one 28 times arr is roughly two and a half times market rate right i think it's 10 times uh arr might be like what public sas people get on the besmer index you were referring to previously uh so you get a premium for being high growth there if it's 63 percent growth on your back of the envelope math and again that's back of the envelope over five quarters um maybe it's 40 year over year if they're growing 40 year over year that's a high growth company in the public markets obviously absolutely um but for startups it's not you know triple or double so you know the reality is 20 times if it was public today it'd probably trade at 15 to 20 times there i would have said 17 so right right in the middle of where you're you're guessing so let's just give them the benefit of the doubt 18 and so they're trading at you know 50 % more, a 50 % premium to what the public market valuation would be.
36:09And the way that's justified by investors is, again, market leader, Parker Conrad is a beast. Like, just it is what it is. Like, he's fierce, bold, great entrepreneur, you can say what you want about the SEC stuff. But we talked about bending rules breaking, sometimes you go off the rails. I think he's probably learned a lot from that. And you know, it happens. So everybody moves on. And, you know, the deal thing is a cell phone by what I think is one of their top rivals. So yeah. No, I mean, it's a great time to go back to your investors and say, hey, not only have we been growing while our competitor was cheating, we exposed it and we've ruined their brand.
36:46Give us more money. Because that pitch would work on me in a heartbeat. The crazy thing is, you know, like now we, in all this chaos, and listen, it's hard to even do a podcast about technology and startups without having the constant overhang of what this administration is doing. pretty fast yeah isn't the tic tac ban today or tomorrow tomorrow that would be the number one story in the world we would have done three segments on it brought on an expert and what's happening a lot of yeah i literally had to go back and look up the date on that it's april 5th so tomorrow saturday is theoretically the deadline uh keep in mind that tic tac was banned for a hot second before trump said we're not going to enforce that law there's no liability put it back up eventually tiktok returned to the markets uh the number of suitors has expanded amazon threw its hat into the ring a couple days ago love that loving apparently is also okay i wonder if this is just a pr tactic i don't think anyone thinks they're going to be able to afford it uh but the main consortium is i mean they're worth 70 billion so they're worth the same price as tiktok what is the price going to be for tiktok i don't think they sell just the u.s version the current sticking point with answering that question jason is that we're not sure about the fate of the algorithm so the latest reporting that i saw is that the trump administration and this is from i think it's abc is working on a deal that would allow china to maintain control of the algorithm that would be leased to the u.s entity however i went back to the actual text of the bill the law in question here and it says that uh a qualified divestiture which would allow to not be banned in the u.s does not allow for cooperation with respect to the operation of a content recommendation algorithm or an agreement with respect to data sharing so i don't think that's a legal thing so i think the algorithm has to go with it and then that's some law changes or yeah they figure out some way to do it when i don't think you need the algorithm i'll be totally honest looking at the x.com for you algorithm the instagram algorithm i think there's probably no difference or it's you know plus or minus five or ten percent from the best of breed okay for your algorithm now stop stop stop stop jason we got we just got this just happened the team just sent this over to me oh no breaking news from nbc quote president trump is expected to extend the deadline for tiktok to find the how can he do that he can't do that there's a law um you know as we've talked about you can just do things and then it's up to courts to enforce that and so maybe he just does it and then it's up to somebody in our government in another branch of government to enforce it uh who knows uh so there's a breaking news story there's a breaking news story all right let's i mean i think part of this is back to the tariff issue because again there's no way to get around this it's just impacting everything the tick tock deal and the uh taiwan issues the ai issues the ip issues and the tariff issues are all one giant set of issues and so the grand reconciliation with china all of this could be energy and listen you can be democrat republican never trump or always trump or whatever put it all aside the the modus operandus of trump is to put a lot of energy into something create what one person might uh call chaos i might describe it as chaotic uh you might describe it as other people might call it brilliant in the art of the deal doesn't matter what we all frame it as this is what he does and maybe a lot of this tariff stuff has been designed to hit at the same time as the tiktok ban and some grand reconciliation what if next week okay xi jinping and trump or in the next what if they announce over the weekend xi jinping and trump are going to meet or jd and she's number two are going to meet sure and then trump's going to china she's coming to america or they're both going to saudi arabia or they're both going to moscow who knows and that the grand reconciliation is here there's going to be uh reciprocal clean tariffs there's going to be some you know agreement on one china taiwan and we go back to strategic ambiguity and tiktok has been divested and everybody's happy again stock market not only recovers these gains it goes 20 up from there and here we are he's a hero that might be no it sounds crazy no i look i'm i all of my money well most of it's in the u.s economy like this this is very much impacting me i'm just i think there's there's a there's a a theme in people like you and i to look at things that appear to be sclerotic and crazy and we tried to put them in such an order that they make a lot of sense if you go back to the coverage of the april 2nd tariffs keep in mind that no one knew what they were going to be until the last possible second because they were still deciding.
41:54It's just difficult for me to believe in 4, 5, 6, and 7 D chess when the principal players don't really have a plan. Because I think if you're going to be that clever, you have to be thinking not one step ahead, but six. Alright, I think we have a guest. Do we have a guest? Yes, we do. Alright, so today on Office Hours, we are going to meet with Luke from Pod Engine. Pod Engine builds podcast research and media monitoring tools, Jason, that all use AI. You can find the company at podengine.ai. Please welcome to the program, everybody. It's luke hey how's it going good good i like the flags oh thank you yeah that's texas and that's america uh and uh yeah i'll put the chinese one here after we do the after we do our big uh settlement with china uh so um we're investors in your company it's going well uh tell us a little bit uh educate the audience on what you're building and why and uh let's talk about any questions you might have this is office hours with jake all right yes i'm uh luke i run a company called pod engine uh you guys invested in us about a year ago yeah and what we do is we're an intelligence platform that helps businesses grow through podcast sponsorships guesting and analytics but how's the business going uh i guess uh we were finally feels like we're coming out of the darkness a little bit and uh we have some signs of early product market fit which we're very very excited about uh last quarter for us was great we doubled uh doubled revenue uh yeah so and actually this quarter we're on track to triple it and we actually almost quarter over quarter tripling yeah which means you're growing 20 percent month over a month on thousands to tens of thousands of dollars in revenue i would take it yeah yeah thousands uh soon to be tens of thousands and so uh pretty excited because we're about to close a uh our first enterprise api which will be a five-figure deal amazing a year five figures a year yeah five figures a year yep probably like low to medium five figures okay so you mentioned three different ways in which your database and engine uh can help people so for stepping back one step i remember when we met you had this really great idea hey if you're an advertiser or a marketer you could figure out which podcasts have the topics you like because you have the transcripts you've essentially built the best database i think in the world of uh podcasts and how do you take all that intelligence and data and make it work for consumer you make it work as a business who needs it well if you're an advertiser and you're oracle cloud and you want to figure out hey what are some good startups where what are some good podcasts where people are talking about startups they could find places yeah that was the first yeah yeah exactly and uh and sort of that gets to sort of both the the the challenge and the question I have for it for you, which is there's so many use cases for this.
44:47And so for example, I actually prepared for this interview using our own platform. So what it did is we have a guest prep feature that's we've been working on for a little bit. Basically we looked at past transcripts, analyze it with AI, did some deep analysis and I got a nice three page PDF, which is these are questions that usually come up. These are questions that sometimes come up. This is the type of stuff to prepare for. So the verdict will be out in about 20 minutes if I do a half-decent job. But if I do a decent job, it's partly thanks to PodEngine. But that kind of gets the heart of our challenge, which is we can do amazing reports for, like you said, businesses and brands about podcast strategy, what are competitors doing, what are people saying, what are people talking about.
45:31We can do reporting analytics for individuals. We can do it on the B2C side. There's all of these different use cases, and they're pulling us in a million different directions. Some of those use cases, there's lots of long tail, which would be, you know, 100 bucks a month kind of thing. Some of the use cases, right, for example, guest booking services and agencies, we're talking$1 ,000,$2 ,000 a month kind of size. And so we were struggling with this a lot last quarter. And so what we decided to do is we took down all the pricing off the website and we really focused on just one ICP because we've got a small team.
46:05And that was agencies who have a dedicated podcast function. so basically they are either finding podcasts for their c ceos or people to go guest on or finding podcasts to sponsor how many of those have you landed we're up to uh we're up to about about 15 15 is amazing and how many um are there in the in the united states in the english speaking world do you think if you had to do a bottom-up tam there's a certain number of people who work and PR and PR equals podcasts. So maybe you just do the total number of public relations executives and you times it by 50%. Yeah. So, I mean, that's where like, it's interesting.
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46:45When we looked at purely just, there's agencies that are just purely focused on podcasts. Yes, I know. They torture me. Yeah. So there's at least a couple hundred of those of decent size that are doing it in the U S. And then when you kind of look at companies who have individuals or PR agencies that are kind of doing this for them. You get into the thousands. Okay. So that's amazing. And they'll pay$10 ,000 a year,$1 ,000 a month to have five of their people inside it asking questions and doing prep, something in that ballpark. Yeah, yeah, exactly. And it's not just finding and asking questions.
47:22I mean, I think that's where sort of you've got like the layer one kind of features, which is, you know, your search, right? And your analytics. So we pull in 12 different data sources. We have a hundred different data points for, we're kind of calculating. We, we transcribe all of our own podcasts. We do about 25 ,000 transcripts every single day. And that's so, so it's a ton of data, but I think what's really exciting and what really sets us apart from all of our competitors is starting to layer actual AI automation on top of that. Cause at some level, you know, if, for example, if I want to go on a podcast and talk about my business, I want to talk about, you know, podcast sponsorships, guest booking, the, the search part is actually fairly straightforward.
48:00And what happens is a lot of that gets outsourced to sort of low cost workers or people doing it. And I use an Athena assistant for this, right? That's what I do. I'll have an Athena assistant look at a podcast, figure out who the guests were, put it into a database for me and boom, we're done. Yeah. Or like, for example, my use case today of guest prep, either I would have an assistant do it or I just wouldn't do it because, you know, who has the time to listen to hours and hours of podcasts and prep. Yep. So so by using sort of, you know, AI and agentic stuff, we're able to sort of unlock new use cases, lower the cost of entry.
48:31And so that's really, I think, the value, the real value add in starting this business a year, year ago versus starting it 10 years ago. So I think you have figured, you know, a really important thing out, which is you need to have at least one ideal customer profile. You found it and you've converted it. So if you were to email 10 people who had a podcasting agency or a podcast agency group within their larger group, how many of them would take a meeting and do a demo with you? Of 10, if you outreach to them, you email them three or four times, you email three or four people at the company. Of 10 of those companies, you mentioned there are hundreds of them.
49:08How many would take the meeting so far? Yeah, and that's an awesome question. I think that gets to the heart of why I think we have some product market fit now. So we launched our very, very first embarrassing MVP beta in September last year, about six months ago. We sent out a lot of emails. We didn't get a lot of meetings. Out of the meetings we got, we converted in three months to customers, which was horrible. Now, so like last month, I think we probably had about 30 meetings. And out of those 30, we're almost 50 % conversion rate. What's the denominator of the 30? of attempted meetings to get to 30, whether 100 outreach or 1000 outreach?
49:46It's pretty low. We're very targeted with outreach. You're talking to the low hundreds. Okay, great. We really, really focus on that. This is what you... There's an art to pipeline management here. And as the founder, understanding your pipeline is critically important. So let's say it was 300 and you got meetings with 30, that's 10 % conversion. Now out of those 30, if you were to get 50%, percent 15 to convert to a paid trial oh my lord what an amazing thing you've discovered here which is there's something wrong in the top of the funnel getting 300 to 30 so we can work on strategies for that but there's something going tremendously right from 30 to 15 or 30 even to let's say six if you were to convert 20 of demos were you robust right it's to get the credit card so you can look at each part of that funnel and ask yourself why these things occurred and then how to enhance them i could look at those 300 going to 30 meetings and i could tell you how to get those 272 triple the number of meeting what is your technique to get somebody who obviously could use the product to take a demo call what's the technique that works best so far classic founder-led, sort of very targeted relationship-based cold outreach that doesn't scale.
51:10But does a really good job of... Unpack relationship-based. One of the nice things for us right now is most of the agencies, most of the customers are pretty small businesses. You're talking, you know, 5 to 30 people. So it's easy to find the person on LinkedIn. It's easy to find the person and also... Easy to find them on Instagram or Twitter. This is something, I don't think people really talk about this that much but like founder to founder if you can kind of find another founder they have a lot of time for you because they know the struggles that it is to start and run a business and so when we get them on the phone a lot of times they'll take the meeting just because they're like we kind of lean on that you know got it i think an interesting thing to do here is the fact that it's got friction is totally fine um what happens as explained to me uh by the co-founder of Benchmark who created Wealthfront, Andy Ratcliffe.
52:02Do you know who he is? He teaches at Stanford? I've heard of him. Yep. So I'm going to have my team send you the Andy Ratcliffe episodes here on This Week in Startups. We have a public-facing website created by Podcast AI, a sister company in our portfolio that is not trying to do what you're doing, but they do websites, right, where we have our transcripts. He explains the phases of sales and the founder-led sales one, you're doing consultative sales. You're kind of understanding what their needs are. You're explaining your capabilities and you're kind of meeting somewhere in the middle. Then you kind of get your first two or three salespeople dialed in, which you have no salespeople now, right?
52:42There's not a salespeople. Perfect. You don't need one right now. But when you get that first salesperson, they'll do some of that consulting stuff, but you'll have built a playbook. Here's the things people respond to. Here's the examples. Here's the collateral. Go do the playbook. And then, every two weeks, you look at the playbook and you iterate on it. And then you move to the third one, which is your industry standard. People call you up, they ask for the price and they go, that's too expensive. You have a little dance around the pricing and then you're just taking orders. How many seats do you need?
53:12What's your budget? Do you want a two-year deal? Do you want a one-year deal? Do you want to pay quarterly? Do you want to pay a year up front and get a 20 % discount? We know you're on the lot. We know you're buying a new Toyota Prius. You had three Toyota Priuses before in your family. We're just going to give you the fourth one right now. So you're in that first part and there are techniques in that first part to ramping that up. But if you're doubling quarter over quarter, stay focused is the key. And then maybe get that salesperson on now and have them teach you the techniques. How do you balance sort of, so you know, there's two kind of strategies, right?
53:51One is what's working is working pretty well. Let's just scale that out. Let's sell more$500 ,000,$2 ,000 a month kind of things. Versus there is, because we get a lot of inbound of people who just want, you know, give me the search, give me the data, give me an API for usage-based pricing or$100 a month or$150 a month, which we could do kind of self-serve on the website. But what we found is that anchors are pricing to be much lower when we have them on the website. I think you could spend a year doing what you're doing and get to a million in revenue. Once you're at a million in revenue, you have three, four, five team members, I think, if I remember correctly.
54:30You'll be wildly profitable, and then everything's possible. So profitable, everything possible. Raising money, hiring great talent. So I would really think about that. And Alex pulled up the website. And this is sort of how we've kind of addressed that is we kind of split it up into sort of use cases from an inbound perspective. Because the business in every individual really is that sort of lower tier pricing. Yeah. And there's like all kinds of A-B testing you could do on this page. Putting a video on this page with you talking and walking people through a loom or asking them to sign up to look at the loom.
55:10So you can schedule a call. You could A-B test looking at a loom. So you could send, you know, 100 people to the page that has the Loom video that walks them through it. And then 100 people to this page. Well, you already have the data on this page and how it converts. So this is where, you know, just slowing down to speed up sometimes works. But, you know, as an investor in your company, I would love to see you see if you doubled quarter over quarter. Can we triple? It's a small number. Maybe we can triple. and i think if you're growing with this space and you're learning and then you can invest that money into the product everything will become possible i was going to ask you about is there a free version that people can do or a self-serve version i don't know that you need to have that what you could do do you have alerts set up and agents set up yet in the system alerts i mean basically the this guest prep feature is it will be a great kind of free sort of tool right to sort of get people I think another thing to consider would be an agent and an alert and an agent is the same thing.
56:14So I would take alerts and rename them podcast agent and give it like a little spy or whatever and say competitive intelligence, recommended podcast listens and recommended ones to guest star on or advertise on whatever it is. You pick one of those three. You set the agent in the agent sends you an alert. if you set up that alert and as part of that funnel hey we set up an alert for you to look for you know let's say the person was in um e-commerce or fashion we set up an alert for you uh gwyneth paltrow at goop we set up one for you where they mention gwyneth paltrow they um talk about goop they talk about these four goop competitors uh or they mention um high priced items that match the items in your store so we took your 100 items in the store we organized them and we created an alert for things similar or actually just discussions of things in your store because i think the things in her store are not necessarily made by her so we took your 10 of your items from your store and we made an alert for that an agent for that sorry stop saying letters say agent and uh if you'd like to turn this agent on uh let me know and here's what it would look like here's a screenshot screenshot worth a hundred words, short looping video loom worth a thousand words you know being able to turn on this agent and be agentic the podcast agentic agent you know blah blah here's what it accomplishes and you set it up you can actually do that and make it auto magical auto magical is before they get sent to the high profile person who does podcasts for gwenna paltrow because she has her own podcast she's always talking about podcasts you review it put a little polish on it yeah and then send it right a little reinforcement learning before it goes out so you you know oh maybe i order this and i put this candle a little higher and and i put this uh you know beauty cream a little lower whatever you think is the right thing to do and then that would might convert more people click here to see the results of it right so i mean if you send it to me and it's a vanity search hey every time somebody mentions this week in startups all in or your top portfolio companies click here i'm gonna click it and then i'm gonna be like yeah turn it on for a couple weeks boom oh yeah let's set up a call and I'll walk you through how to set it up and we'll tweak it together.
58:43So those are the funnel breakers that make things move through the funnel faster that you could probably do. So you think sort of, you know, some level it's keep doing what we're doing and from the customers until we sort of saturate that, but then really start focusing on top of funnel. Now, now we feel pretty good about our conversion. Is that you feel great about your conversion from demo to paid, then maybe it's the funnel from first contact to demo that needs some tweaking. And that's where what you do as a team member is you say to your co-founder or somebody works for you, you're going to work on demos to sell.
59:22I'm going to work on getting those leads to you. And you can look up the science of this. There's a whole science to it where you're tracking where the leads are coming from. Those are funnels and attribution. And then you're studying, you know, where do we convert best? And then you could understand the dollars. Some people find trade shows are incredible. So when I invest in a founder and I'm like, how do you get customers? They're like, oh, there's three legal trade shows in the United States. There's this one in Atlanta. There's this one that travels. So we do it in these three cities, which are, you know, easy for us to get to and are the most popular.
59:56And then there's this virtual one that occurs in Europe. And we attend those. We can't afford to sponsor them, but we attend them. we get the attendee list and then we uh try to host like little off the grid dinners or coffees with people while we're there we don't go to any of the panels we just mean it's like literally somebody explained to me their strategy and it was brilliant because it was 25 000 to sponsor but it was 500 to go and you got the attendee list and they just tried to get coffee with people constantly and set up little you know offshoot events that they would try to get you know small numbers and then they would look at the total cost cost us ten thousand dollars to go we got a hundred leads It's$100 a lead and boom.
1:00:35Nice. This is a wonderful place to be in because getting product market fit with any set of customers is hard. And here you are, you've raised money, you built your product, you got a great team. And now you have product market fit, at least with some group of customers. The thousand people who pitch us, maybe a hundred actually build the products. And of the hundred people who actually build their products, we invest in maybe one of them. Of the hundred that we invest in, maybe 50 % of them get some level of product market fit and paying customers. So when you start looking at how far you've gone, you're like one in like 2 ,000 companies that get to product market fit.
1:01:13And here you are hand-wringing about it. That's why you're a good entrepreneur, right? Only the paranoid survive. The fact that you're wringing your hands, am I doing the right thing here? Man, I can tell you 99 % of people never to get off the bench. You had the chutzpah. I think I made a great founder and a terrible CEO. That's why, because I think once you're a CEO, you can't be quite as pessimistic. Listen, it's okay to be pessimistic. Take a victory lap. Every time you get a new customer, take a victory lap, ring the gong, spend 15 minutes celebrating it, and then back to the grindstone, right?
1:01:46And then you can be pessimistic again. But do celebrate the wins. The fact that you're getting dozens of people to take these demos and you're converting double-digit percentage of them, this is all great stuff, brother. You should really just celebrate this weekend. If you've got a partner or a team member, just go out and celebrate how much great stuff you did and make a good plan Sunday night of how you're going to really stay focused. When staying focused is so hard for founders because there's so many distractions. It really is, you know, the startup game at the stage you're at is about relentless focus.
1:02:21If you can be relentlessly focused on that funnel, you're going to crush it. Now, you may not have the brain structure for it. I've seen people who are idea people who get to the point you're at, and they just start speaking at conferences, they start a micro venture fund syndicate, they do a nonprofit, they do everything, but stay focused and double the revenue, you know, the next month, just stay focused on that. And then you'll be able to raise unlimited amounts of money. And you know, right now, the bogey is really like a million dollars a year, things really change when you're at a million dollars, or I would say 500 ,000 and profitable break even.
1:02:57So either a million losing a little bit or 500 and clearly profitable. Chef's kiss, the world is your oyster. There are a dozen seed funds who are going to take a meeting with you immediately and just want to know what did you figure out but what did luke figure out right well the good thing is i used to play poker for a living professionally so i so i think probabilistically and i said to my my wife and my co-founder last last at the end of this quarter that i think we're finally over 50 that we're going to get to half a million in profitable so that's it i think i mean you're right there and then we're off to the races yeah so don't start drinking at the poker table you see that happen somebody wins three hands and all of a sudden they're having a vodka and Red Bull and you're like, what are you doing?
1:03:40It's alright. Continued success, Luke, and let me know when you're in Austin and we'll get some barbecue. Alright, awesome. Thanks, Jason. Take care, brother. Alright, more breaking news, Alex. Looks like we got a truth social post coming in from El Presidente. What does it say? It says, this is an update to the breaking news from earlier in the show. It says, quote, my administration has been working very hard on a deal to save TikTok, all caps, and we have made tremendous progress. The deal requires more work to ensure all necessary approvals are signed. So he's going to sign an EO to keep TikTok up and running for an additional 75 days.
1:04:15And then it goes on to discuss tariffs and the upcoming deal. Again, Jason, my question is very, very simple. By what legal right does he get to say that the law doesn't matter? Yeah, I mean, if we're going to have a constitutional crisis, I don't think we're going to have it over this. I think this would require somebody, I think, to take legal action against him or whatever. So is this the one we're going to go to bat on, you know, to try to enforce, you know, some controls here? I think the bigger issue is going to be the tariffs. And we'll see the Republicans are already starting to break ranks on the margins with these and saying maybe this should be something done by Congress.
1:04:51You know, so I think they're going to let this one slide because it's not this is not a make or break issue. But we'll see. and uh i think the thing that's going to be interesting i'm going to go ahead and predict that the sovereign wealth fund gets started with one third to half the shares in the tiktok entity and i'm going to say right now i think bezos is going to win it here's the thing trump collects billionaires trump collects people no different than i do i kind of like people he's a people person uh people say i'm very trump like at times i like people he likes people he's got to spread the wealth he also has to punish uh zuckerberg so is the punishment to zuckerberg by making bezos who wouldn't give kamala the endorsement or wouldn't even let the washington post do an endorsement who bought you know bezos has had a place now in dc for a little bit bezos came to the inauguration his uh fiance was in the room huh remember oh i vividly remember that meme that was funny you were there it was pretty interesting i think other people's partners weren't in the room is a little weird um and so you know here we are um so congratulations i'm predicting it now bezos and amazon win and it's going to be great for amazon and for the market because really what is tiktok you know uh at its core uh i think it's like a front for people to buy stuff i think the shopping piece of it is so critical and then that solves so many problems with shopping and and you know what uh these tariffs and e-commerce do to the overall economy all right next on the program we're doing another office hours with jcal david from abacus is here uh they build ai tools for the financial services industry you can go find out more about the company at go abacus g-o-a-b-a-c-u-s.com welcome to the program david hello hello thanks for having me of course now i have a tool that we use the really simple sentence and the really simple sentence is a way for founders to explain what their company does i have one here i think we wrote it but uh why don't we have you do the really simple sentence exercise about your company so abacus is a generative ai for regulated industry think banks credit unions and insurance companies that's what we do so uh The simple sentence my team has, Abacus helps financial services companies access their own information and handle customer queries with AI tools.
1:07:20Yes. Yes, I like that one too. So let me talk about how we do that. So regulated industry, Jason, think a bank, a credit union, or an insurance company, they need three things. They want to use LLMs, but they don't trust cloud solutions like OpenAI or Cloud or anything like that. So they need three things. The first is they need an on-prem model. right so they have complete control over their data the second thing they need assurance on the answers that they're given right make sure they're accurate and the third thing they need response control the ability to control the responses so abacus provides all three of those things we like to say abacus is where ai meets assurance and so we provide that platform of products to those industries so your customers are going to be for example a bank uh stock trading platform, who would be like the ideal customer profile here for Abacus?
1:08:13Yeah. So think of a bank, a credit union, an insurance company, all those types of institutions are examples of folks that would use Abacus. Got it. So what's your question for me? We're here in office hours, a good chance for us to maybe work through an issue or two. What are the issues you got? So one of the things, Jason, that we deal with a lot when we talk about the company and the ecosystem is one of the questions we get a lot is competition, right? There's lots of folks in this area. And personally, I don't worry a ton about competition, right? I'm just keeping my head down moving forward.
1:08:45It's on my radar, but it's not keeping me up at night. What are your thoughts on that? Because there's so many players in AI. There's so many options. What are your thoughts on the competitive landscape? At the earliest stages of a startup, you need to obsess over three things. Your team, you have the best people on your team. Do you need to fire somebody? Do you need to add somebody? Do you need to do professional development? Do you need to have a sit down with somebody and say, listen, you're doing a good job. I need you to do a great job. Are you committed to doing a great job because you're putting in 40 hours a week, but we're not going to compete in this space.
1:09:21I need you to put in 60 hours a week. Are you up for that? So all those difficult team questions and development of talent, that's like job number one in year zero of a startup because that team then makes a product. So job number two is really being able to have a product team that can quickly iterate on a product and product can solve all of your problems. When you have a really great product that solves a problem, you don't even need to market it. You just send people a link and all of a sudden you're in business. And of course, the third thing to obsess over is customers. Nowhere in that framework that I talk about in Founder University or the Accelerator do competitors come up.
1:10:01And there's a reason because you are not even at the point where you're in the NBA playing against LeBron James or Steph Curry. You're not on the court yet. Let's get you on the court here. Getting on the court means you have a product in market. You got five, ten customers. And that would be like somebody who's learning how to shoot a three-pointer and has a 20 % shooting average. And they need to get it up to 35, 40 % to be competitive. and they're worried about Steph Curry versus LeBron James last night. You're not even on the court. Let's get focused on those three things. So if I were to ask you to grade yourself on a scale of one to 10 on each of those categories and you can't give yourself an eight, go ahead and grade yourself objectively.
1:10:46Or how would somebody who's your co-founder or a team member grade you? Yeah, I think for team, I'm going to give my team a 10. I think we have the best team and I love them to death and we've worked together like crazy. Okay. I love that. You previously worked together? Yeah, we were previously working together. We had a relationship at the corporations we worked at and then we all left and now we're working together on our startup. I'm going to pause you there for a second. When you said 10, I was like, not credible, but he's pumping up his team. Yeah. I'll say right now, actually, your 10 rating is credible.
1:11:16One of the things we have in our secret 13 reasons to invest in a founder or a startup is a serial team. And a serial team is one that's worked together before at another company, at another startup, or they were in the same fraternity, sorority, whatever, poker group. Why? They have that familiarity. They have trust. Just like the Knicks today have a bunch of Villanova guys, I guess, with Brunson and Bridges and Hart, and they did have DiVincenzo. And that's why the team gelled so well, and anybody coming on the team has a nice, solid foundation. So when you add somebody, you have a culture. Great.
1:11:54How about your product and product velocity? Where are you at there? So for product, I'm going to be a little bit more harsh. Because Jason, we are moving so fast. I mean, I have been in software for a long time, but I've never seen things move this fast. And now with Vibe coding, you know, it's even faster. So I'm going to give us a seven. Okay. Right. Because I think that we just have to move faster, Jason. Got it. Okay. So you do an okay job. You do a fair job, but you don't do a good or great job yet. so there's work to do and you can give that to your team since you have trust in the team and say hey we need to get better at this and then in terms of customers your ability to delight customers to understand customers to spend time with them to obsess over them all of that customer centricness where do you put yourself on a scale of one to two that's going to be pretty high jason let me tell you why i'm going to give it a nine and you're probably gonna be like yep yes and so So this is why I meet with our customers every single week, right?
1:12:51Okay. Not only do I meet with them, but I constantly am asking them to tell us what needs to be there so that way we can get to the next level in terms of what's going to make their life easier. One of the things I tell all of our clients in our contracts is I don't want you to use Abacus if you don't absolutely love it. I'm not here to take your money. I'm here to give you a product that you love that delivers value to you. And I really mean that because it's an extension of the product is an extension of my reputation. It's extension of Abacus. And I want people to really love using the product.
1:13:23Does that make sense? I think you've objectively, you may have elevated your scores a little bit. I might take one point off of each, but you're a positive enthusiastic. So I can't take that away from you. But I think you've identified what you need to focus on. and now if we were to add competitors there you know in a vibrant market where people can vibe code and previously what did we call it the when you can roll your own websites you drag and drop stuff there was another term oh yeah the no code right yeah so there was like a no code revolution and you know a lot of people could start making things vibe coding is very similar people could start making things i paid for i forgot what the services that let you build stuff and i said oh i I want to make the service annotated.com because I own the domain name annotated.com.
1:14:08I started it and I just forgot that I had started vibe coding. So like, it's one thing to be like, you know, and I could put out my little annotated.com service and, you know, have a 1.0 and then distract you somebody who's got like some perfect annotation software out there on the web. Right. And you'd be like, Oh my God, Jake, I was doing something there. Come back when you're here next year. This is what I, with podcasting, you know, like, yeah, I always tell people, okay, you know come back and talk to me when you hit episode 100 right right that's when you get good at it i'm you know it's episode 2000 something here of uh this week in startups and i had done a podcast before that and a radio show before that and then all in just hit episode 222 so you know like call me when you get to 100 200 episodes under your belt and we can have a really thoughtful discussion about how you're doing as a podcaster i think you're doing everything right i'll be honest uh you have revenue these customers are starting to pay yes we have 125 ,000 in monthly recurring revenue.
1:15:07Yep. I mean, I love you. Nine enterprise clients. Oh, I love you too, Jason. Look me in the ass. Look me in the ass. I love you. You broke a million in ARR. Now you have my interest. Keep my interest. When are you going to be in Austin for barbecue? Every time you want. Have you written a two-year plan? You know, Jason, I have to tell you, I was a big plan person. Two year, five year. But then this thing happened to me. And maybe it's user error. Every time I'd write a plan, everything changed so fast and in ways I couldn't expect at the end of the two years, it was nothing like I had thought.
1:15:43So I had to really rethink my whole two-year, five-year writing out, this is what I want. Because what I oftentimes found, everything changed by the time I got there. Okay. This is such a great observation. In a dynamic industry with a dynamic team, of course, things are going to change. You haven't started doing board meetings yet, right? not yet but we're we're almost there okay so you're at a really interesting um crossroads you're gonna have to make a decision about if we do have product market fit at abacus which it feels like we do you know is it light product market fit is it strong product market fit is it you know reasonable product market fit it's clearly reasonable product market fit because a million dollars is a lot of money to it you can't fake it so there's some reasonable perhaps even strong product market fit so the next phase for you i think is to start quarterly board meetings one hour create a plan with your team a very lightweight plan number of customers amount of revenue and you really want to set a goal of tripling revenue year over year yeah and the The reason I think you were probably correct about planning last year and might be wrong about it this year, right?
1:17:07The same issue. You could be right for the looking backwards and wrong going forward. You're now flying a plane at a higher altitude, burning more fuel at a higher speed. Right. When pilots start, they put them in the Cessna 172 or something. It's a very predictable plane. if you put it in the sky and the pilot dies it just flies until it runs out of fuel it flies itself it's like a workhorse it's just hard to mess up then the people get into like a cirrus with a joystick and it's faster and it's a turbo prop and then they wind up in one of these light jets and like a phenom 100 and now they're going 400 500 knots it's like each time you move up the risks the the inputs and what's at stake kind of goes up you have to pay attention to more things and then my friend's guy dayton who started you know in this 172 and then i started flying in a serious 22 or something with him it's the parachute plane now he flies a falcon you know he's like a pilot and he could fly a falcon which is like a substantial jet and uh this is a we've know we've been friends for 25 years and this is like i don't know maybe he's 20 years into being a pilot i think no the point being you're now upgrading from the sirius 22 and now you're starting to get into a jet you're not in a fighter jet you're not in the falcon but you know this this is going faster there's more at stake etc right what does that mean you got to get through the checklist you got to make sure the fuel's in there you got to be thoughtful about the weather conditions, the height, traffic control, just the runway, because you're going faster speeds.
1:18:45And that means that planning is going to be helpful. In order to triple revenue, you can't be winging it. You've got to be saying, okay, we're going to triple revenue by tripling the number of customers, or we're going to double the number of customers. And then with this subset of customers, we're going to double their spend. so we're going to add a million that gets us to two and then some number of those customers in the two million are going to double their spend to get us to three that means you need to have somebody who's on the land and expand team who's expanding and doing customer success and then you need somebody else who's putting top of the funnel in and then you need somebody else who's closing those and onboarding them and make sure you have customer success so you don't churn and now you got to be really thoughtful because when you do this two-year plan you're going to say okay we want to go from one to three to nine well what do we need in terms of sales reps if we know a sales rep can convert this many people okay we're going to need this many sales people oh every three sales people we fire one we keep one and one quits that's the nature of sales people by the way you know there are sales people who are bad and they just bounce from custom from you know startup to startup because they suck and but you know everybody always gives a salesperson a chance and so maybe they're just good at getting the job but they're shitty at doing the job and then one's incredible and you can't keep them because they get a new offer or they decide one day that they don't want to be sales they want to be the president or chief operating officer which does happen as well especially with the talented ones and then you find one who just just right gold do locks right too cold too hot just right which means if you need three great sales people you might need to hire seven eight nine to get to the goldilocks zone these are conversations i have you know now that i'm kind of in my oh i'm not yoda phase yet but i'm kind of obi-wan phase i've fought in the clone wars and i've seen people tell me i hired three sales people they're going to do three million dollars each we're going to hit nine and i'm like uh how many sales people quit right well we've hired 10 people i'm like how many sales people have now three i'm like okay so you retain 30 of your sales people you're telling me if we hire three more we're going to hit the number they're like oh yeah i probably should have to hire six i'm like or ten right ten to get to here and then how many can you reasonably onboard at a time and you have a strategy for onboarding once i realized this when we hire researchers for our venture firm i like to hire them in threes knowing that one's going to excel and make it to analysts one we're going to fire and one it's not going to be the right job for them and they're going to quit so i just tell the team if we need three more of these uh you know essentially analysts who become associates just hire three researchers uh every three months and in nine months three of them will excel if we get to you know the second chord of three and it turns out we did great and we're keeping two out of three okay well then we have abundance and awesome but i'm planning on reality so that's where you're at we started this discussion with competition yes you know like worrying about competitors is generally for suckers and you can see what happens if you get too obsessed with it with the deal versus um rippling brouhaha did you watch that no but i've heard that's the one where they put the spy in and oh yes yes yes yeah the whole spying thing like that's where people get too obsessed right that they literally start doing illegal stuff here's like generally speaking if you want to lower your anxiety about competitors very simple thing to do watch their web page watch their social there are ai tools you can do take your top five competitors and just have it send you alerts when any web page on their website changes that's if you were to watch our fund when you see founder university website change it means a change in strategies occurred and the leader has said change the website so you'll be up to date on it you get the founders the top salesperson on social media and you have all of their linkedin twitter instagram posts uh saved you can use like a zapier to do that and have it send it to a slack room so you know i've i've had situations where i needed to monitor somebody like a stalker or like a vibrant individual and literally i just told somebody on my security team just take their social media put it into a slack room keep an eye on them boom high class problem smart like this yeah um so these are just ways for you as the founder if you do have anxiety about competitors to just monitor them this is not corporate espionage it's uh intelligence right competitive intelligence is the category you can roll your own nobody on the team needs to even know you did this you just go You find a web page tracker, you set up a Zapier.
1:23:39It might not work for Twitter anymore, but you can write a script to do it, I think. Or you can just have somebody on your team who you want to do competitive intelligence. You say, visit these places every day for 15 minutes and just write us a little report. What's this company up to? That's terrific advice. That's absolutely terrific. I haven't heard that before. So that's, I mean, that's a really easy way to scale. I fought in the Clone Wars. Well, I can tell. This is terrific advice. A lot of scars. I never lost a limb. I've had a lot of them. Lost one to Dooku, and then the other three to me.
1:24:16So, take it. These are all Star Wars analogies that my co-host Alex doesn't get. But that's just a way for you to do it. Now, there are some dark arts in between. When you're ready to talk about dark arts, I can do that conversation. But that's one we won't have on air. Okay, that sounds good. There are some dark arts. There are some things that could lead you to the dark side. Right. I'll tell you about those privately. David, continuous success. Did you go through our accelerator or did we directly invest? So LA 33. And then I also went through Foundry University as well, which I will say both are fantastic programs.
1:24:52Thank you, David. Before I started Foundry University, I didn't know anything about venture capital. I didn't know anything about the ecosystem. Just, you know, and it was just such a great program to go through because it really prepared me. And then the Accelerator is like the advanced version of that. What'd you learn or accomplish in the Accelerator versus Founder University? Compare and contrast that, you know, compare Founder University experience to Accelerator experience. Just tell us like the Yelp review of each. So Founder University, you know, I spent a lot of time watching videos with you in them, right?
1:25:26You explaining what's a startup. Yeah. What's great about Foundry University is you don't assume we know anything. You talk about how to come up with a name, how to come up with a website, talk about the basics. And so I didn't feel there was ever a point where I didn't know something or, you know, and I had that continuous support from, you know, we meet every week, you know, and so I got the continuous support from the team and it just, I mean, I could tell with my friends. So I have friends who are also trying to start companies and they didn't go through founder university. And I could tell that I was accelerating faster than they were because I started to learn faster.
1:26:04I knew more. And that's because I had the shortcut, right? Which was access to videos created by you explaining all this stuff, right? So that's founder university, right? So then the accelerator happened and that's where you're really taking all the stuff you learned in founder university and you're applying it. Okay. You learned about venture capital. You learned about a pitch deck. You learned about how to present certain information a certain way. Now you're going to have to go out and do it. And not just one. I'm not sure everyone realizes this about Accelerator. You're doing this every week.
1:26:32So you're pitching to VCs and the Accelerator brings all of these VCs in their network to the Accelerator that we probably wouldn't have access to otherwise. Every week you're pitching to them. So by the end of the Accelerator, you are so good at pitching. It's unbelievable. And so it's just really a fantastic program to go through if you're trying to get your startup off the ground or you're trying to learn about startups i i even thought jason i wish there was a program i talked to other vcs and they say we couldn't do what jason does and i said well and i said have you ever looked at his program and they said no you know we've never we've never seen it i often thought it'd be great if you had something for fellow vcs to teach them how you how you construct this right Because I think the way you do it.
1:27:45And so it breaks most investors' brains to run a Jedi Academy. They could be a Jedi and have a squad of Jedi, six, seven, eight, which is how venture works. You're a GP, you have 10 boards, max you're on, and you just work with 10 founders. What I've tried to do is scale it through media. So that's why office hours exist. You and I talk, you give me your biggest problems on the air. you get a little promotion for this people learn about the company and then we can take this video clip it and put it into the founding university archive and say here's jason talking right about competitive intelligence so they're hosts doing this and that's why my friend lon harris is back in the fold here he's going to take this work with kelly and lucas at founding university and make this a module so the thing is you got to hear me in a structured way talk about branding and how to pick a name you might have been you know focus they may have told you to go watch raul's product market engine video and maybe two or three other versions of product market fit yep um because you know there's different philosophies of this and you know that scales but it becomes very annoying for gps and funds who have to maintain relationships at scale because you know you i am an extreme extrovert is my superpower.
1:29:05I took the Myers-Briggs, which is astrology for men. You ever take the Myers-Briggs? Yes, I have. ENTP or ENTJ? What are you? I think I'm ENTJ. Yes. Okay. That's like Steve Jobs. And most founders fit in ENTJ. I was ENTJ and then ENTP. I'm super excited about your success. Thank you so much for the kind words about the programs. And I would love to host you and the management team here in Austin. I'm going to start doing tuesdays i think are going to be the day ask people to come in monday we do a working session on tuesday you can you know bounce on wednesday or do whatever heck you want here but uh you know get a couple of hours with the team and i'm going to try to put together four companies every tuesday to come and have barbecue and then brian together where you each present under chatham house rules where you know you don't share stuff so everybody's in the portfolio and then you'll be with people who have 500 to 2 million in revenue so you're when we have this discussion about competitors and two-year plans everybody's kind of sinking on that and we let me kind of open-ended just actually also fun because i get great joy in seeing people succeed great to spend some time with you david and everybody go to is it go abacus it's go abacus yep well i can tell that you're in the jacow branding school because i always like one word and then i always tell people after you get your one word if you can't get the domain name go abacus get abacus abacus fake until we can get abacus.com and if we never get abacus.com it's not the end of the world because people will find things on google search great job brother can't wait to spend some more time together thank you jason very much thank you cheers anything else we need to get to on the docket i want to just say two quick updates uh on news items that we've been discussing we talked earlier about can Trump actually delay the TikTok deal?
1:30:55Well, Charles Cook, a reporter over at, I think, National Review says no, flagrant violation of law. So there's one data point. And then finally, from I think it's a Bloomberg update, a ByteDance spokesperson did say that they are in discussion with the US government regarding quote, potential solutions for TikTok US agreement. So we are making progress on that front. We'll see what happens, everybody. But we are watching the coming live just as you are. Okay, and we will continue the founder Friday brackets on Monday. apologies we couldn't get it today we had two office hours they were both great and we'll see everybody on monday he's x.com slash alex i'm x.com slash jason lon is x.com slash lon's and we will see you all on monday on this week's startups bye bye
From the publisher
Today’s show: Jason and Alex dive into the startup world’s latest chaos — from Nasdaq’s slide and Trump’s tariffs to Klarna’s IPO pause and Rippling’s $16B target. They break down what founders really need to know: tightening CIO budgets, longer sales cycles, but easier hiring. Plus, TikTok’s ban gets another delay (with Bezos possibly lurking?). In Office Hours, they chat with two sharp founders: Luke Belbina from PodEngine, who's building AI for podcasters and doubling revenue, and David Moscatelli from Abacus, who’s bringing secure, on-prem AI to banks and just hit $1M ARR. Don’t miss it! 👇
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Timestamps:
(0:00) Jason kicks off the show!
[3:37] Cloud stocks dip: What it means for startups
[5:31] Trump's tariffs: A new startup recession?
[7:01] Retail’s reaction to tariff pressure
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[12:35] Supply chains & startup struggles
[14:53] What’s still getting funded in VC
[17:21] Layoffs looming? What founders should prep for
[19:10] AI, macro takes & market signals
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[23:21] European tech cooling off?
[24:36] Hiring freezes vs. easier recruiting
[27:39] Startup strategies in tough markets
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[31:38] How to communicate tough changes
[33:33] TikTok ban delayed… again
[39:38] Trump’s China playbook: Startup impact
[42:12] Office Hours: Luke from PodEngine
[47:31] Automating with AI & driving sales
[55:53] Pricing, lead gen & scaling tips
[1:06:30] Office Hours: David from Abacus
[1:08:32] On-prem AI for banks + hitting $1M ARR
[1:14:42] Team building & founder strategy
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