In short
How to write work emails that save time by reducing inbox volume—clear subject lines, short bodies, and structured messages that state the ask immediately.
Guest backgrounds
Chris (host) discusses email practices from personal experience and training results; no other guest is named in the transcript.
Key claims
Informative subject lines beat “open because…” persuasion; keep emails to as few words as possible (avoid scroll bars); skip casual small talk because it reads as social and gets ignored; align “be personal” desires with actual busy recipients by being clear about purpose.
Notable examples
Chris cites receiving 27 emails from Columbia in four days; training with a US company led to 30–40% fewer emails per week after rewriting first emails.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOMastering Email Communication
0:00 to 2:28
Learn effective strategies for writing concise and clear emails to enhance communication.
“Where are people going wrong with emails, Chris?”
Transcript
Automatic transcript. May contain errors.0:00Where are people going wrong with emails, Chris?
0:02Chris Fenning:Let's start at the top. Subject lines. Subject lines that don't make sense. Subject lines that aren't informative. Don't tell me why I should open it. I don't need to provide any stats because everyone gets too many emails. I looked at my personal email. I had Columbia, the clothing's brand, sent me 27 emails in the last four days. Too many emails. You just tune them out. so a clear subject line at work that is informative and it tells me what is this email about and what do you what should i do with it and then once i've opened it as few words as possible that is the golden rule as few words as possible if you can get your message across in two lines do it in two lines.
0:48Chris Fenning:If you are writing an email that ends up with a scroll bar, it is too long. Absolutely too long. And the third is introduce your message and structure it well. If you start with, hey, how was your weekend? I heard your sports team did this. I got a new picture of my dog. Are you interested? You will read that message and go, oh, this is a social email. I won't read it because I've got work to do. So it's one of those times where social niceties goes out of the window. And I know some people are going to hate that I said that. But they're those people, I have conversations with them, they say, I can't, I need to be personal in email.
1:25Chris Fenning:Well, they ignore the emails they get that start with something personal because they're too busy and need to get on with their work. So their desire and their behavior don't tally. So your introduction should be really clear. Hey, I'm emailing you about this topic because I want you to do X, y and z or i need something or other i have three questions for you i've put them below and then you write your questions and you strip everything else out if people did just those three things but the best result i had when i i shared the books i did uh some in-person training with a with a company in the u.s and i got a phone call i called you because i'm getting 30 to 40 percent fewer emails in my week.
2:10Chris Fenning:And it's because of how they had changed what they wrote in their first emails. And then they wanted to call me because they didn't want me to reply to their email and have another one in their inbox. So they'd adopted that pick up the phone because they've been clearer in the emails they send. Our books are now open. If you need help getting in front of your dream client we might just be able to help. If you're a business who's wondering how to grow in 2026 and beyond but there's not enough meetings in the diary with either the right person or the person who genuinely wants to solve the problem we might be able to help.
2:48Wehaveameeting.com
From the publisher
Stop writing emails until you watch this. You’re not bad at email, you’ve just been taught wrong. Here are 3 mistakes filling up your inbox (and how to fix them today).
In this sneak peek from our full conversation with communication expert Chris Fenning, we break down the simple changes that can cut your inbox volume by 30–40%. If your inbox feels endless, this clip will change how you write immediately.
What you'll learn in this clip:
Why "being polite" in emails actually backfires & wastes time
The 1-minute structure that saves hours of back-and-forth
Why most subject lines get ignored (and how to fix yours)
The simple change one company used to reduce weekly emails by 40%
00:00 Where Everyone Gets Email Wrong: Subject Lines That Actually Work
00:13 The Columbia Email Problem: Why We're All Drowning in Messages
00:40 The Golden Rule: As Few Words as Possible
00:55 Skip the Small Talk: Why Social Niceties Kill Email Effectiveness
01:34 The Perfect Email Introduction: Tell Me What You Need Immediately
02:01 The 30-40% Fewer Emails Result: Real-World Proof This Works
Subscribe to watch the full episode tomorrow. Get the complete framework, real-world examples, and learn how to apply these skills to your meetings and internal updates.
