$100 Bribes, Rat Poison, and 40,000 lbs of Spoiled Meat

0:00Thank you.

0:32Ladies and gentlemen, welcome to a hump day edition of What the Truck. I'm your host, Malcolm Harris. Of course, joined by my brother, the dude. It's Michael Vincent and Malcolm Harris. Mike, what's up, man? Hey, peace and love, everybody. It is hump day, bro. It's hump day. It is hump day. We're halfway there. We're halfway there. That's the great one. Yeah, we're going to slide into the weekend real nice. It's good, bro. It's good. I'm feeling good. It's good. It's good. It's good. It's good. It's good. Dude. We got some action on it. We got action on the football TV tonight. Who's playing? I should know that out of anybody.

1:14It don't matter. It's football. We got Burger King Tech versus Chuck E. Cheese State tonight. Whatever. It don't matter. Marshall played last night. It doesn't matter. It doesn't matter. It's some ball. If it's a football on, we're going to watch it. This is happening. That's exactly right. Football's on. I'm watching. You ready to ball out? You ready to ball out on this show today? Always, brother. Always. If you stay ready, you don't have to get ready. That's what they say. I am always. Well, I can get ready real quick. I'll be ready. I'm ready. I am ready. We need to be ready. I'm ready. I'm prepared.

1:57I'm prepared. I'm prepped. I know you did it. it's rhetorical, really. It's just to get the people going. It's prerogative. You know? If you ain't going by Wednesday, is he just mailing in the rest of the week? Is it over? I mean, you know what I'm saying? Like, Shark doesn't wake up on Monday going, oh, shit, it's Monday. No. You know what I mean? For sure. I mean, the effort is to wake up in the morning so when my feet hit the floor, the devil goes, oh, shit, he's up. Oh, my gosh. Michael Vincent really survived. You know what I'm saying? That's what he says. That's it. That's what he says. All right.

2:34With that being said, let's look on deck right now. And let's see who we got on this jam-packed Wednesday edition. All right. Kicking things off is my man, John Moore. He's a product marketing manager at Volvo Trucks. All right. He's going to join us to break down the all-new VNX. It's a big move into vocational and heavy haul with features like remote steer that lets an operator control the truck from outside the cab. I mean, we're talking horsepower, telematics that tie directly into the body of the equipment, man. This is a doozy. We're going to talk with John Moore. And then, at a Bothwell, we're going to talk about one of my favorite things.

3:11Well, it's not really my favorite thing, but it's something that's really important that we talk about a lot. Grand Canyon University? Grand Canyon University Lopes? The Lopes of Grand Canyon? Is that you're going to talk about? Oh, 100%. I was going to say fraud, too, but that works as well. Yeah, that's it. That's it. That works as well. We can talk about both. We can talk about both, and we will talk about both. All right, we're going to talk with Anna about fraud. Basically, just what's going on in the scene of freight fraud right now, how fraudsters are changing their tactics and things of that nature.

3:39I'm excited to talk with Anna. And then coming up, of course, in the middle of the show, we're going to have Guy Yehoff. All right, you guys remember Guy. He is that guy. We had to cut his segment a little short last time, so we want to finish up what we were talking about with Guy talking obviously about cargo theft and the research behind it. We got some numbers surrounding fraudulent pickups that I want to share with you guys because this is crazy. And then we got a cowboy in the mix, all right, man. Coming up, Matthew Allsbrook. He is the founder of the Texas Law Dog. He's going to join us to talk about what happens when a serious trucking accident turns into a legal battle.

4:15Of course, given everything with these nuclear verdicts and the decisions coming out of Texas, this could not be a better time with this conversation so you got Matthew you got Guy you got Anna you got John you got us for the next 50 minutes or so so let's make some magic happen here on what the truck how's that sound it sounds fantastic bro it sounds fantastic hey you want me to look up a weather forecast for next week let's do that let's do that um you you know why I would look that up was uh looking up chattanooga weather next week why why would you do that well because those in the know know what's going if you know you know you know i'm saying but we're not going to keep it a secret because it is a fantastic it's f3 bro it's f3 the future of freight festival is officially here of course october 27th and 28th week next week we are week out we are week out officially tickets are still available but i'm pretty sure that's going to stop here in the short, short future, like maybe, maybe the end of the week.

5:19So make sure if you guys want admission into F3, this is your last chance. Come one, come all. Make sure that you guys are in the building. It is going to be fantastic. We're going to have so much to do. You're going to see yours truly emceeing out there, doing my thing, making sure we're keeping this thing moving. I'm excited to be a part of it. Of course, tickets are on sale right now. You can use the promo code TAKE20. That is 20 % off. But there's also several other promotional things that you guys can check out. The week at a glance, of course, it's broken down by three days. All right. So obviously, there's this thing called week zero in college football.

5:54We have day zero. All right. Day zero is going to be Monday, the 26th. What that's going to entail is a freight brokerage compliance symposium, the F3 Awards dinner, and, of course, supply chain day. All right. Those are going to be three monumental events that are going to really catapult us into day one of the future freight festival which is going to be the headliners all right you're going to have some great conversations some great keynotes and fireside chats and shows as well and then of course the evening is going to be jam-packed with activities and then day two wrapping it up really day three wrapping it up on the 28th it is going to be a fantastic all right so with that being said tickets are on sale make sure you get them right now and that's what we do But before we get to our guest, you guys know we wouldn't even have this show without our sponsor, who is none other than truckstop.com.

6:44The team at truckstop.com has been doing it and been doing it for more than 30 years. All right. They have helped carriers and brokers move more freight profitably. They have an all in one, of course, freight platform covering load matching compliance and payments. It does it for carriers as well as brokers on the carrier side. All right, they have AVA. It's a truckstop.com's voice assistant. It really essentially helps, of course, look at the live load board, check rates, and get patched through to the broker for the carrier, all without taking your eyes off of the road. And then from the broker's perspective, the broker assistant tool and risk factors, it actually helps you feel capacity and spot carrier risk before it even becomes an issue.

7:24If you don't believe me, all you got to do is do one thing. Go to truckstop.com for more information. I really appreciate the team and all you guys do to support us here at What the Truck. All right. So with that being said. What the Truck. Yeah, yeah, yeah, yeah, yeah, yeah. Damn, blah, blah, blah. I wish we had like the little button. You know what I'm talking about? I got one of those. You do? Yeah, but you can't hear it. We got to patch that through. We got to patch that through. It's okay. It's all right. I got one. It's all right. Well, we got some ones here, some real, real talented folks.

7:55We talked about it, of course, given how jam-packed the show is. All right. Headlines are just not going to be a thing. Headlines are not going to be a thing. However, you can visit our website right now, FreightWaves.com, for more information about all the latest breaking news. And, of course, your morning minute has been put out. Shout out to Jessica Cregan because she's awesome. That has been put out on all social media. So you can see exactly what's happening right now and the latest when it comes to Freightland. But we got the latest when it comes to wonderful guests. And joining us right now, again, the product marketing manager at Volvo Trucks.

8:31He is none other than Mr. John Moore. John, so happy to have you here on What the Truck. Welcome, sir. Oh, thank you. But very happy to be here. You guys are great, by the way. I'm excited watching you work together. So nice. I'm excited. I love it. Get this, patch this guy right into Craig's office, would you? Put him on line one. Get him on line one. Right now, right now. Oh, man. Is Cody in a house? Cody, the boiler room is back in a full rotation, and you're ready to go. Do we got our – there it is, brother. Let me – look, I got a new thing here, right? I got his – meet the only University of Memphis engineer who can quote thermodynamics and Elvis in the same breath.

9:16And who probably still says Memphis State out of pure loyalty. He went from the home of the king to the kingdom of oval trucks, proving that some men are simply born to haul ass. That's our man right there. Can you guys send me that screenshot? That is awesome. Yeah, we can. Oh, absolutely. Well, we can, but Cody probably. I never changed my diploma at University of Memphis. I wanted like 15 bucks. I'm like, I'll just keep it the way it is. Yeah, yeah, yeah, yeah. A lot of people, yeah, right, right? University, yeah, yeah, yeah, yeah, yeah. Fantastic. Some about Memphis State, man. I love the Tigers.

9:55I got a lot of friends from the 901. So, yeah, I'm an honorary Memphian by default. I'm a Chattanooga. Yeah, I'm an honorary Memphian. I get tired of all the Nashville hype, so I went for Memphis also. So, good for you. I dig the Memphis jazz, and I dig, you know, music. And the barbecue, dude. I mean, can't beat it. I'm going to get crucified for what I'm about to say, but Memphis has the best wings in the country. They do. They do. Like the whole wing is something I can't really describe. And if you know, you know. You just know. Like it's just a different experience. Like I'm from Atlanta originally.

10:36Atlanta wings are cool, but Memphis, you just got to see. Well, dude, you know, it's kind of like New York pizza and Chicago pizza. They eat the same food, bro. That was awesome. You are honest today. Yes. They're just not. They're both excellent. They're just not the same. They're both excellent. Absolutely. You guys are going to get me in trouble. We're talking about the wrong thing here. Sorry. I'm sorry. Let's talk about trucks. We get off topic. This is what we do. Listen, John. Oh, yeah, trucks. That's right, Volvo. That's what we do. What the trucks are. So Volvo just unveiled the all-new VNX.

11:10It's a pretty significant move for the company and to the vocational and heavy home market, I guess. I want to get into what makes this truck different and how it can change, John, when it comes to operations and the way that they work. So give us a little insight, if you don't mind. Well, there's a lot of new features on this truck. We just released it, matter of fact, a few days ago to the marketplace. So everybody sees it now. But really what makes it different are the new features. You saw the remote steer capability it has. Basically, with a truck this size, if you ever drive one, it's very difficult to back it into a location.

11:47let's say, to pour concrete without having a second person to wave you in. So we have this remote steer function where you can literally just walk next to the truck and you can guide the truck remotely backwards into where you need to be. You can pour curbs with it by looking right at the area you're pouring. It just makes it much easier to work in tight locations. It could be cranes. It could be stone slingers. It can be concrete mixers. Anything like that will work. So we're excited about that. What's great about it is we can outfit the truck to have the remote steering capability. We call it Volvo Dynamic Steering.

12:25So that's part of the factory install. We also have a bodybuilder module. We have an integrated iShift transmission that works with it. So all these make it capable to do this without costing an arm and a leg. To be able to add this on to an existing truck is extremely expensive. So that's why we're excited about it. We've had it in Europe now for about a year or so, and now we're happy to have that software integrated into our platform. That's just one of the features. So we call that remote steer. We have other features that are automating the driving process. For instance, we have one called direction change that I really like.

13:02You can literally go and drive. Let's say you're driving a dump truck and you want to go in reverse. and forward, you just keep your foot on the accelerator pedal, move the shift selector from drive to reverse while you're driving. You know, that's dangerous if you try that in a car, right? But the truck's got the software to handle it. So the vehicle basically will stop itself and then go into reverse on its own without hitting the brake. So these guys do this function. They may do it 20, 30 times a day, so it just makes their job easier and makes them more productive. It'll do it reverse. It'll also do it in drive, both directions.

13:42Explain why. It sounds really interesting, but how is that an advantage to do that, right? Does it save maintenance on brakes and that type of stuff? Actually, it does. I mean, it will make the braking process smoother because our system's doing it. And they can actually control the braking by the accelerator pedal itself. It's almost like an electric car where you use the accelerator pedal for a brake. The more you press down the accelerator pedal, the more the truck brakes. So literally the guy can just forget about braking, keep his eyes on what he's doing, and then, yeah, the truck does the braking for him.

14:22So there's really no harsh braking events. Now, there's some safety technology that you built into these things as well that are additional. Can you speak to those? Oh, yeah. Yeah, well, you know, Volvo, the name is synonymous with safety. I mean, we've been working on safety. In 1927, we came out with our first truck and vehicle. But I think it was in the 40s or 50s, we came up with the seatbelt, two-point seatbelt, or no, three-point seatbelt. So we've always been working on safety innovations. With this new truck, it'll be the first North American truck that has a driver's side air curtain, airbag, as well as a passenger side.

14:59So if you have a roll over revamp, it can protect the driver. We also are adding on front pedestrian detection, which is a radar unit. We have right-hand, left-hand side radar units to pick up blind spot detection. As you know it with trucks, cars are always around them, and they can come up fast on cores. It's just another way to aid drivers to see what's next to their vehicles. With all that, we also have a first, we call it e-call. So if there's an event our driver's side airbag deploys or the air curtains deploy, we'll automatically have an e-call going out to call for help for the driver.

15:39So a lot of functions built into the truck. The truck will automatically turn the interior lights on. It'll unlock the doors in the event of an accident. In some cases, it'll turn on the park brake. It'll shut the engine down. It turns the emergency lights on the outside of the truck on. And all these things are integrated into the vehicle if something happens. So there's so many things working together, not only to keep the driver safe, but to keep the motoring public around the truck safe. So it's just the next level of our vision of zero accidents. And that's what we're working towards in the future.

16:13John, I want to talk about the driver feedback and experience, because how did this go when it came to the VNX and like conceptually and the design aspect? How did you all go about the driver, I guess, feedback, given that they have to enter and exit all the time and just kind of the wear and tear that goes into this aspect of it? Yeah, I mean, there's many aspects to this. Ingress, egress, getting in and out of the truck. Like you said, we have easy handles to get in and out of the truck. But I think the main thing with drivers is comfort while they're in the vehicle. What we've done is we've integrated a new cab suspension system that makes the truck a lot more smoother to ride.

16:57I don't know how much you guys ride in trucks, but when you get into dump trucks or any other type of Class 8 truck that's vocational, you may have a really heavy front axle, heavy rear axles. There can be a really rough ride. So what we've done is we've taken that ride and smoothed it out. So we've got a very tough truck, a tough-looking truck, a very durable truck, But we've added in the Volvo legendary ride qualities, which for a driver, as you drive these things all day long, you can get very tired at the end of the day. And that's what we're trying to do is take some of that edge off at the end of the day and make it easier for people to finish out an eight-hour shift or whatever their shift is.

17:38That is very cool. One of the interesting things on the vocational trucks is all the different things that they do, right? There's so many different types of these kind of trucks. And understanding what's going on with the different aspects of the assets that are on the truck besides just the telematics of, you know, the driving of the truck. Now, you guys have integrated all that as well so that, you know, you can understand through data links what is going on with the mixer, what is going on with the load shift in a dump truck, that type of stuff. Can you speak to that as well, what the advantages are there?

18:15Well, yeah, I mean, it's totally new for us. It's a quantum leap when it comes to our old product versus the new one. In the past, we would have connected trucks. They would actually report basically what our truck did, but the bodies were completely isolated. So what we have today is the bodies can be integrated into the vehicle, then it can offload the data into our customer's back office so they can see what's going on. You mentioned concrete mixer. So picture a mixer barrel not turning. You know what happens if it's not turning, set the concrete inside the barrel, then you've ruined the barrel basically, or it's going to take a lot of labor to clean it out.

18:54So what we do is we can actually send a signal from the body via our body connector into our system, and it can actually send that information to the back office. It can also send a warning up in the dash to the driver, letting them know that there's an issue. It could be the barrel not turning fast enough. Or let's say a dump truck. You've seen the videos with the dump trucks going down the road with the beds up, and then all of a sudden they hit a bridge. Well, we can actually let our chassis know that the dump truck bed is up. You know, that's like the, duh, let's put the ham between the pieces of bread, right?

19:36I mean, I've always seen those, and I've said, shouldn't there be like a little, I can't even drive my Toyota Tundra like a half a mile without it like slapping me 10 times because I haven't put on my seatbelt. But you can drive down the road with it. You know what I'm saying? The bucket up. Yeah. Crazy. Because the bodies aren't connected. Thank you, Volvo. Thank you, Volvo. Yeah, so we're doing it, and it is safer. So it makes the public safer, and it helps the driver. You know, we all have a bad day. Who knows? We had a divorce happen. You went bankrupt. I don't know. You're not thinking about it.

20:10You take off with the bed up, right? Who knows? Alabama lost to Tennessee, and you're from Tuscaloosa. You never know. That's it. You know what I'm saying? That's it. So it's just a friendly reminder of what's going on. We could also program the truck not to move. So it can see things like that and say, okay, the bed's up. I'm not moving. So no matter what they do until the bed comes down, it's just another thing we can do. And that's just scraping the surface. I'm still learning a lot of this stuff myself. Well, you definitely were able to bring it to us and teach us a thing or two. John, really appreciate you for being here on What The Truck today and just your insight.

20:51And where can we learn more about the VNX and what the rest of the team at Volvo Trucks is currently doing? Well, go to our website first, volvotrucks.us, and then you'll see a VNX link and just go from there. And yeah, ask for more information. We'll be glad to get it out to anybody that needs it. John Moore, again, representing Volvo Trucks. John, thank you so much for being here on What The Truck. and we'll see you soon and go Tigers. I hear you. Go Tigers. Thanks, guys. Much appreciated. Have a great day. You as well. Peace, brother. Go Tigers. Go Tigers. Hey, Mike, there's some breaking news.

21:28It's nothing crazy, but there was a$1 million heist in California and there are two pallets of rare Pokemon cards that are officially on the streets in California. So, yeah, I just wanted to let you know. I saw that come through. I'll talk to you later. I got to go. I got to catch a flight. I got a jet. I got a jet. Yeah. No, I saw that, and I was like, man. I mean, somebody got hit, I guess, in the last couple of days, but a million dollars worth of Pokemon cards. We'll hopefully break that down here in the coming days. How many Pokemon cards is that, right? Two pallets worth of Pokemon cards.

22:04So that has to be a lot going on. It just does. Okay. We just got word from our correspondent, Isaiah Buchanan, that it has to deal with how rare the card is. All right, so. Gee, thank you, Captain Office. I mean, Izzy came through with the quickness, bro. That is some investigative journalism right there, bro. He said, you wait a minute, Malcolm Harris. You wait a minute. Oh, I love it. I love it. Coming up, man, we're going to talk about some fraud, all right? I mean, are they like, is this like an active on the seat, Like they're chasing them down a highway like OJ or some shit with the cards or something?

22:45I normally have the answer. Is there footage from a helicopter right now going down the I-5 or something? I normally have the answers, but in this case, I don't. I don't. I saw it coming through my watch. I'm assuming it was just tweeted out. And I was like, I was talking to John. I was like, wow, there's some Pokemon cards. This is breaking. We kind of got to talk about this real quick. All right. Joining us now in here momentarily, of course, is the founder of Freight 411. Excuse me. Freight 411. I think I got it. It's not 411. It's Freight 411. We're going to talk all about Farad. She has an illustrious career.

23:22I think very, very highly of her. And I'm excited. Austin, thank you so much for setting this one up. And with that, I want to welcome now officially to What the Truck, Miss Anna Bothwell. Anna, it is so good to see you. Welcome to the show. thanks guys good morning how are you doing we're doing great doing awesome i mean outside of some pokemon cards being in the streets of california i mean i think it's been a pretty good morning i guess for us i mean how are you i'm doing good i think those fraudsters are probably doing pretty good right they're gonna go um sell those pokemon cards they'll be cashing out on those huh yeah Yeah, big time.

23:57Big, big time. Those are like the second most stolen item after Nike's, after the MJ's, because, you know, MJ is the goat, as we all know. Why do you do this? I mind my business, and you just come at me. I didn't say anything. Hey, hey, hey, hey. I've got a great intro for Anna, if you don't mind. Hey, can we throw her picture up there for her? Absolutely. There it is. There I am. Yeah. Most 18-year-olds are buying their first car. Anna bought her first truck and apparently decided a nursing degree, a fleet, a brokerage, and a warehouse was a good, good mix of career moves. Now she checks carriers for fraud the way nurses checks for a fever.

24:43So if your paperwork looks sick, she'll diagnose it before you can say lopes up. She is a lope, by the way. GCU, my friend. Shrem. I'm very impressed. Can you give us the hand sign, the lope hand sign? I don't know what it is. What do you think? I was, yeah, lopes, go lopes. Go lopes. Something like that, I don't know. I was busy. I wasn't chasing the sign. Yeah, I could see that. You were getting a nursing degree and driving trucks around and forklifts in a warehouse and doing all kinds of crazy stuff. It's awesome. Right. Right. So and I'm really confused because your path, nursing, trucking, we don't have enough time to really go through at all because I think it'd be a two hour show.

25:33But I guess talk to us a little bit about how you got to being this this founder of Freight411 and why was the passion there for it? Can you tell us a little bit about that? Yeah, absolutely. So I grew up in trucking. My dad was a driver. He's been a driver for over 40 years. So trucking has always been a really big part of my life. I grew up doing homework in trucking offices. If you were looking for me on spring break, winter break, fall break, I was on the truck with my dad over the road. So I always thought I'd own a trucking company, but when I turned 18, I decided that I was going to be a nurse and I went to nursing school.

26:13And my dad was kind of hopping back and forth between different small carrier outfits, kind of getting screwed around. And I said, you know what, dad, I want to start my own trucking company. I'm going to buy a truck. And I scraped together$10 ,000 and I bought a 2001 Freightliner Columbia. And I went and got me authority. and he was my first driver, and we put that truck on the road. And we grew from one truck to two trucks to three trucks. And before we knew it, we were at 25 trucks. And I was still actually working as a nurse. I was in the neuro ICU down here at Banner University, and I would work weekend nights as a nurse, and I would work during the weekday in my trucking office growing this trucking business.

27:01And so we ran trucks for 10 years, And then I also started a small freight brokerage and went and got me some customers, started brokering freight. We ran that for five years. And then I decided that we were going to add a warehouse into the mix. So I've got a warehouse down here in Tolleson. We do distribution, order fulfillment, cross-stocking. And so I've been on all three sides of the table over the years. And as a carrier broker in a warehouse, we have dealt with so much fraud over the years firsthand. Lots of different scenarios. We've seen fraud in all different sorts of shapes and sizes.

27:43And so I really developed a passion for freight fraud and for fighting it. And that's why we developed Freight 411. So this was Freight 411 is kind of developed. It wasn't kind of, it was developed in-house through real world firsthand experience, not trying to tell others how to fix their deals as an outsider with, you know, I'm the, Hey, I can come in and fix your business. You're actually in the business fixing your own issues. And now here, here it is. How did that develop? I mean, I understand the need, but how did you find the bandwidth, I guess, to, to attack that? Right. Because you're running trucks and you're running a brokerage and you're running a warehouse.

28:25And this isn't like a 50 % margin business, right? You've got to be on your game and doing it. How did you find the bandwidth to expand into this as well? Well, as you can see, my bandwidth is never ending. I love creating new things. I love solving problems. I love helping people. And I love the freight industry. So to give myself some more bandwidth, unfortunately, I don't have time to be an RN anymore. I'm not at bedside. I am fully focusing on free. And so what we did was we came together and we analyzed every single fraudulent pickup, the double brokers. I mean, we've dealt with so much over the years.

29:08We've dealt with double brokers as a carrier in a brokerage. We've dealt with stolen loads, hostage loads, chameleon carriers. Our warehouse has had multiple stolen copper shipments that have crossed our dock. We have carriers all the time showing up asking us to do very deceptive things like break a seal, put a new seal on there, and change the seal number on the BOLs. Or we had a load shut up to our facility about a month ago. So it was a load of sour cream that one of these chameleon carriers decided to ship out of Illinois and Arizona. They stuck a load of sour cream and rat poison in the same trailer.

29:51And they asked us to split the load up for them. Oh, my goodness. Yeah, and not tell anybody, right? Yeah, sure. We'll take that liability. Holy mackerel. So how does one do this? Does one just show up and slide you$100 and say, hey, wink, wink, nudge, nudge. slap a seal in there and change this bill, anything you mind? I mean, it's crazy. They try. Yeah, they try. But it doesn't work at our facility. We won't do it. I try to educate them and let them know that this is not for the Commonwealth of the people. We can't be doing this. And quite frankly, they just go somewhere else. And I'm sure another cross-doc takes their money and cross-docs the load for them, unfortunately.

30:30It's crazy. It's nuts. Yeah, we actually had a couple, about three, four weeks ago, it was the heat of the summer. You know, we're down here in Arizona, summer 110, 115. And we actually had a carrier show up to our dock with a broken reefer. It had a full load of meat on board. So meat, fresh meat runs at about 28 degrees or so. And they says, hey, you know, our reefer's broke. We need you to cross dock this on another trailer. The other trailer's on the way. It'll be here soon. So it's okay. Well, you know, go park in staging. And when your other trailer gets here we'll cross-stock it well you know we'll see what the deal is well by the time their other trailer got there it was late in the day their their load of meat had been sitting out in the heat all day and their box temp was at 85 degrees and they expected us to cross-stock a full load like 40 000 pounds of meat off of this broken trailer onto a new trailer and quite frankly we said we wouldn't do it you know we wouldn't do it but we also have no way of figuring out who wants the load?

31:32Who does the load belong to? Who can I contact about this? Who's the broker? Who's the shipper? They won't disclose that information to us. But what happened with that 40 ,000 pounds of meat? I don't know. It didn't need to get cross-stocked. It needed to get hauled straight to the dump, right? I mean, where did it go? I don't know. And that's a big problem. It's a huge issue. That's a huge issue. Yeah, but this, you know, we always, we talk about theft and fraud from a very sterile environment and from a very hands-off type of environment. Like you got these, like they got a computer and they're stealing freight, right?

32:10You know what I mean? Like they're cyber attacks, which they are. A lot of them, that's how they're getting it done. But we never really discuss the just straight up show up on a dock and go, hey, bro, can you just change the seal on this, dude? or, you know, I strip off the rat poison and do, like the dudes that were like stealing the fish on the side of the road in New Jersey. You know what I'm saying? Yeah. I thought about that too. What do they do with all the fish? Like, where do you cash out on that? How do you turn that over quick? You sit on the sidewalk. You know what I mean? You go see Jameis Winston at Florida State.

32:46Oh, yeah. Did you see the commercial? The commercial where he shows him. Are these free where the guy's got the crab legs? Did you see that? That's great. I love James. I'm just joking. So how are you? But you've been doing this for a number of years, and you're describing some really interesting things, and you should probably just go on TV. We should have, like, live, you know, like a reality show, right? Like, almost like one of those, you know, like the hidden boss. We should have, like, the hidden fraudster. Like, you should go out there and try and defraud your own warehouses or something like that would be an interesting show.

33:18That would be fucking awesome. how do you think how do you see things how do you see things changing right i mean it's easy to spot somebody trying to hand you a hundred bucks to to take you know some sour cream off a load or whatever it happens to be or split this load up but how do you see those tactics changing and how do you see those ones that are not so quite obvious that there's nefarious activity going on here, right? You got to use that gut sense, right? It's the gut sense. And we have to implement fraud prevention on every single shipment from the time we book the load all the way through to the receiver seat.

33:59Fraud comes in many different sorts of shapes and sizes. And like you say, from a sterile environment, most people think that fraud is, oh, they double brokered a load or they stole a load. That's not the only fraud that's happening in the business. There's a lot of quote unquote legit carriers, if you will, that do have intentions of picking up a load, getting it from point A to point B, but they're still practicing fraud and deception. So, you know, they are consolidating loads when a broker or a shipper does not know their load is being consolidated. Do you think that the sour cream shipper knew that the sour cream was shipped with rat repellent.

34:40No, there was some kind of break in the chain of custody. There was a seal that was broken. There was a seal that was changed. No one knew or authorized that sour cream to be consolidated. Or you have these guys who, you know, you vet a carrier, you tender him a load, and you tender it to Bob. Well, guess what? Bob isn't picking it up. He actually booked the load and he intends to give that load to his cousin because his cousin can't book with this broker for whatever reason. He's got a bad rap. He's got a bad safety score. Well, this is a big problem because you give this load to your cousin and he goes and hauls the load.

35:18He gets into an accident. Well, you end up as a broker. You have all this exposure to this liability on this carrier who hauled the freight. You don't even know who he is. Unfortunately, you're going to learn real quick who he is in the courtroom and you're going to be held liable for cousin Joe or whoever it was. It hauled your load. It's in a ditch and maybe there was no insurance or maybe he had a really bad safety score. So what I'm getting to is fraud is not just double brokering and stolen loads. We have a lot of carriers that are trying to defraud the system, get through barriers, and it still exposes carriers, brokers, and shippers legally.

35:59There's a lot of liability on your plate that can really cost you a fortune in the courtroom if you're not preventing fraud on every single shipment and you have to prevent fraud beyond carrier vetting at booking. So a lot of people right now, fraud prevention in brokerages is, oh, we do carrier vetting. It has to go beyond carrier vetting at booking because if you vet a carrier, what do you do at one time, the first time you bring them into their brokerage? Well, what if they're a legit carrier, they get through vetting, and they're still practicing fraud and deception on your load? So you've got to oversee every load from the time you tender it to the carrier all the way through to the receiver, and even make sure that the receiver has tools on their plate so they can verify, for instance, that the seal that was put in place at the shipper is the seal that's showing up to the receiver.

36:56All those times that Malcolm threw the stuff on the rail instead, that was actually fraud. Right? Malcolm. I told you, Malcolm. It's my fault. It's my fault. Don't do it indeed. My bad. My bad. It is your bad. It's my bad. Anna Bothwell, again, representing Freight 411 to fight freight fraud. That is a tongue twister if I've ever heard it, but you can't forget it. And thank you so much for being here on What the Truck. We really do appreciate it and look forward to have you here back on the show very, very soon. Absolutely. Thanks, guys. Take care. Thanks, Anna. She's a rock star, dude. She's fantastic.

37:34She's so smart. Oh, dude. I feel, I was like, wow. Like, yeah. But what's it wild, though? I mean, we talk about fraud all the time. We talk with, you know, Phil Brinks and what he's doing there and his investigations. And we always talk about the cracks in the walls and all that other kind of stuff. and here's people right at the back door just defrauding their shit out of stuff. You know what I'm saying? It's old school. Like, let's just break the seal. And wow, it's, man, it's not new frontiers. It's just additional, right? I agree. Which makes it even harder. I'm talking to your buddy, Phil Brink.

38:07Well, he's our buddy, but your buddy, Phil Brink, today on Freight Waves today. So do you want me to send him any message? Give him my love. Just give him my love. Okay. Dude, listen, for everybody out there, dude, I give him shit because it's fun. I love Phil. I love what he does. I'm starting stuff. You know that. All right, man. We got a guy in the building. That's all right, man. I stir the shit with you, too. Come on. You got to. You got to. We got a guy in the building. He needs no introduction. He was recently. Oh, I see what you did there. A guy. We got a guy in the building. Guy Yehoff.

38:36All right. He is, of course, the president of Smart Sense presented by DG, and he is officially going to be on What the Truck. Guy, you need no introduction, but I gave you one because it's what we do. Welcome back, brother. Hey, great to be here. Following Anna is a tough position, but she's amazing. Yeah. That's really good. I'm going to connect with her. I'm going to connect with her because of the meat palette at 85 degrees. That's dangerous. Yeah. Crazy. Well, I mean, you can't even slow smoke at that. You know what I'm saying? You got to be at least at 220. I thought about that, too. I thought about that, too.

39:14You know what I'm saying? I mean, that ain't going to work, right? You got to put some hickory on there and get it to at least 220 for like 10 hours, right? You can't do that. After 165 degrees for 90 seconds, and that could be a great burger. Huge palate. A hundred percent. I agree with you. I just have, is it pronounced Yee-Haw or Yee-Haw? Or does it depend on where you're? The second one for sure. Yeah, our family WhatsApp is Yee-Haw. Yes, exactly.

39:49I think we got your picture up here too. I want to give you the proper introduction because we've been doing this all day. There he is. Guy is the only executive who can turn a refrigerator temperature reading into a TED Talk on leadership and make you tear up about the cold storage. Give him a sense or a steakhouse and a stage in Austin, and he'll acquire a company before dessert while reminding everyone it's all about the people. It's Guy Yee-Haw. What's up, brother? it is it is all about the people that was amazing i'm going to i'm going to put it on my linkedin

40:27it's what we do it's all about the people right malcolm that's what we always say it's all about the people you know this you know this uh let's talk more money more problems all right and let's talk about this because there's some research from you all at smart sense and i saw this i'm reading it so i make sure i don't get it incorrect they found that 70 percent of organizations are investing more in a cargo theft prevention this year than last. And then also 79 % of respondents, of course, to surveys and things of that nature say the organization is more concerned about cargo theft today more than ever.

40:57I guess the first question is, when it comes to the investment in cargo theft prevention, where's the money going, if you could break it down for us? And are companies seeing, I guess, a actual return that it's meaningful on that investment? Yeah, if we can start just with talking about the elephant in the room, because I've seen about two weeks ago you guys talked about is it a bogus survey or not. That's critical. It's critical because I totally agree with you guys. If you ask cybersecurity what's the number one risk for being, it will be cybersecurity, right? And if there were not these cybersecurity.

41:42However, I just want to mention that when we targeted loss prevention, because we wanted to identify out of the 100 % losses that they have, where is the losses actually happening? Why is it so critical? Because how many times you have a distribution center that actually have high shrink? Not a lot. Why? Because those bubble of shrink are going through the transportation all the way to the receiving lane. And then we don't have labor to go and receiving at SKU level or unit level. And you put it on the shelf. And only when you count the shelf, you say, oh, wow, we have high shrink. And you don't really know where the shrink came from.

42:27Now, again, if they took the whole trailer, well, then you know that it was been taken. But if someone, some people take just half a pallet or a few items because they don't want to be noticed, you will only find it at the end of the year at the counting. Or if you have RFID or others, you'll find it there. And so it was very important for us to identify what does retail loss prevention executive think and how organized risk of crime are continuing to advance and the bad actors learning while the loss prevention people are investing. And so to answer your question on where the ROI on it, the ROI is pretty high.

43:04The only thing is that bad actors continue to invest in both technology and focus because they need to cash out. They need to make some money out of that as well. And so it's continuously being invested on. And then every time that theft is, you know, the bad actors are improving, loss prevention needs to improve as well. Hopefully that answers your question. No, I'm afraid it absolutely does. It 100 % does, Guy. And, you know, me in particular picked it apart pretty hard. And I do that with everything to try and find where the kernels of gold are inside this. And one of the things that I really wanted to ask you, we didn't have enough time on that, was, you know, in my career, 38 years, I run across managers in different facilities that I've been, you know, above.

43:56and none of them really believe or wanted to believe that they had a theft or fraud problem and these type of stuff. And if you think you have one, you have one. If you don't think you have one, you have a big one. Are you finding from your research and going through these things that a lot of these people are just waking up to the fact that they're not, you know, it isn't, oh, that's somebody else's problem? I mean, is that a reality that people are just starting to wake up to think, wait a minute, we do have a fraud problem? It is. And if you also listen to what Anna was talking about on the handshake and the changes that people are asking her to do and the issues with the double brokering that actually then prevent the issue of ownership from actually happening, sometimes the double brokering may end up with no issue besides some other people making more money.

44:48but if something happened and shrink happens through that double broker and chain you don't even know the handshake that happened in the back end um and ownership is always the other person it's always someone else right oh it's the merchants oh it's you know the truck oh it's not it's the store operation people that didn't they didn't receive it because it's always easier to blame someone else. 100%. And especially with the food, you know, putting sour cream with poison or having a reefer that is not working very well and no one knows about it until it arrives, and then you need to claim it back.

45:29And then guess what? When you claim it back, is it insurance? Is it the last truck? Did it happen before? And now when the meat pilot arrives to the back of my store, I check the temperature. guess what it's at 37 degrees it's amazing but who knows when it went through texas in dallas in the middle of the summer uh it did reach 85 degrees for about an hour but you would not know it when you receive it so that's the danger and then who owns those issues and who's going to pay for that that unknown loss or non-loss uh that's critical as well guy yeah i have a question we talked about commodity so let's just use meat for example or uh well in this case i guess the question i'm asking are criminals becoming more selective when it comes to the freight that they're targeting like is there a specific commodity that gets more of a resale value on the street is it an ease of resale i mean how the shipment can be moved because we we report on this stuff all the time i mean we just talked about a a trailer and it was just a bunch of sand in a trailer and you know i'm sure they were highly ticked off, but like, are there specific areas or things being targeted that you can give us some insight about?

46:46Absolutely. They're becoming smarter. And for some reason, how they know what's in the freight? Well, you can look at cybersecurity or you can look at inside that actor. You can look at a lot of those, but you know, various cargo net mentioned that 18 % an increase in cargo theft, but also 36 % increase in the value of what was stolen. And so you can definitely see that they target unserialized. They check GPS behavior, you know, if they can identify if there's a GPS tracker inside. And then unserialized that they can immediately cash out as they can, like Pokemon, for example. I don't know how serialized they are, but high-value items that are easy to carry out and unidentified.

47:35The GPS jamming also is very critical, and this is where the technology comes to overcome the bad actors. The GPS units that you're putting in your pallet, not on the truck, but in the pallet or in the package, should be able to randomize the time that it actually sent any signals because those bad actors have Geiger detections, and they can detect actually RF and find out that there is a GPS unit, either find it and jamming it or throwing it behind or leaving it in the truck so you think that the pilot is still in the truck while the pilot is already with them. And so the idea behind it is to randomize the signals, the time, create an immediate detection, but it's not enough to detect.

48:25What you need to do is detect, intervene, and act on it as soon as possible, either phone calls, call the law enforcement, or the truck driver themselves. If you do have systems that integrate across the board, you know the handshake, you know who will be the driver, send an alert to the driver, or hey, someone just took something from the back of the truck. Where are you? What's going on? How can we deter it right now immediately? Guy, we cannot thank you enough for being here on What the Truck. It's always a pleasure to get some insight from you. And we look forward to hopefully having you, if not by the end of 2026, early 2027, and doubling down on this great content.

49:10How about that? Fantastic. Thank you for having me. Pleasure to be with you. Of course. Appreciate you, Guy. Thanks, Guy. just some great stuff. And now we're going to end it with a dog. Man, I'm talking the Texas law dog. He is in the building. I'm excited to bring him to you guys. I saw his head shot and I was like, okay, this guy means business. I was very, very impressed with him and I'm excited. He seems like he's a football coach or something. I just feel some intensity and I feel like he's going to be charged up and ready to go. I don't think he's going to let you guys down. But Matthew Allsbrook is officially going to be on What the Truck.

49:45With that, matthew welcome to the show brothers good to see you this morning great to be with you thanks for having me of course of course how's everything going out of uh texas you're in texas correct i am in texas uh it's going great man i was in nashville the past couple days and uh just got back home so uh great weather in in both places so uh can't complain are you a longhorn by any chance or are you an Aggie? Neither. Neither. The screen is real close to my face right now. But if you could see above my head over here, the Cowboy Stadium is right behind me. Okay. So you're a Dallas Cowboy.

50:33Yeah. Well, I mean, for better or worse, it's been a long drought.

50:41I mean, that's the best reply I've ever had. I mean, it was just straight to the point, you know. I love it. I love it. Look, I grew up in Cleveland, Ohio, and I'm still befuddled how the Browns are 5-2. I don't understand how the hell that happened, what's going on. Miracles do happen. They, like, every week for the Browns, they just seem to happen. Hey, we got to do a proper introduction for you real quick. Let's put up the picture for Matthew. There he is. Is that him? That's him. That's our guy. Matt spent years selling insurance before deciding it would be more fun to sue the people he used to sell it for.

51:24The legal equivalent of a magician revealing all his tricks. There it is. There's Matt. Come on. It's fantastic stuff. Thank you. Now, Matt, I want to talk about the legal landscape. All right. There's a lot that's happening, right? We're talking crashes, insurance, of course, these nuclear verdicts. There's things everywhere. But let's start with an accident. Because when an accident involving a commercial truck happens, how do investigators and attorneys, how do they determine who is liable? You deal with this a lot. So I want you to break it down because these verdicts, specifically out of your state, are taking center stage in transportation right now.

52:05First, just let me start off by saying I love truckers. I grew up around trucks my whole life. My dad drove a truck for nearly 60 years, retired from Yellow Roadway. My brother still runs trucks. He's gotten out of the 18-wheelers, but he's running dump trucks now. So I grew up on a farm, and there were trucks around. And like I said, I love truckers. I love what they do. keeps America moving but I just believe that you know, truckers have got to truckers have got to abide by the law because 80 ,000 pound vehicles don't just do a little bit of damage when they run into four wheelers I cannot agree more to your statement and yes, we support truckers on this show, they would not we rather would not have anything without them and it definitely is the engine that keeps America moving.

53:02But to your question, you know, when we get when we get a case, a brand new case, we have to take what our client tells us. Yeah. And that's often not the case. The truth of the matter when they say a truck hits them and then oftentimes we'll get the dash cam and see that they actually ran into the truck. I'm like, well, I don't know why you called us. It's your fault. Like, we're not in the business of trying to defraud trucking companies. I hear that happens a lot. That used to happen a lot in Louisiana, I hear. Look, there's bad actors everywhere and in every type of industry. and even back to biblical times.

53:56I don't think we're going to get away from bad actors, but you don't throw the baby away with the bathwater. 100 % right. We just got to follow the evidence, and that's the great thing about the technological advancements. I mean, can't stress how important it is for everyone in any type of vehicle to be running a dash cam because you have irrefutable proof of what happened If you're not at fault, you got your camera footage. That's a great, great point. What are some of the other mistakes that happen, right? When an accident is involved in commercial trucks and stuff like that, you got everybody coming in to try and determine what's going on.

54:36What are some of the mistakes that occur at that scene that people really need to do? Because a case can be decided right in those first, like, 10, 15 minutes almost, right? Depending on what you do. I, you know, the big trucking companies are often on the scene immediately when a major crash happens. And they've got that advantage. Oftentimes, folks like folks that do what I do don't get the case for oftentimes weeks down the road. and mysteriously, by the time we get it, dash camera footage is missing or we can see it up until the crash and then for some reason it goes blank or the ECM download doesn't come up with nothing.

55:32You know, it's been cleared out. So these are just mysteries that we uncover. But, you know, the crash report plays a big role, but that officer is just on the side of the road trying to do his job in a quick fashion. And the crash report's not always correct. You know, we want to look at the real evidence. And, you know, conversations may occur and the the the officer may have footage on his body camera. But, you know, the dash camera is essentially irrefutable. And, you know, we can bring in crash reconstructionists and on the bigger ones, both sides hire them. It's just a matter of who you're going to believe.

56:24So, Matthew, I guess our last question, because, of course, we're about to wrap up the show. And we want to just, again, thank you for sharing your insight and everything that comes with it. If you could give one piece of advice to a trucking company or owner, maybe a fleet manager, even a freight broker, when it comes to reducing legal risk before an accident even takes place, what would that one piece of advice be? And I know that's several entities within supply chain, but just an overarching theme. what would that one piece of advice be? I've already touched on the dash camera, but I would say run your truck or your company as if 12 people and a jury will be one day reading every record because one day that might actually occur.

57:12That is a great, great piece of advice. That's a great point. I mean, wow. Matthew, we can't thank you enough again for being here on What the Truck, and we look forward to having you back on the show and hopefully those Cowboys get it together down there in Dallas. Yeah, yeah. We can hold out hope, man. Y 'all keep up the good work. I enjoyed it. Yes, sir. Thanks, brother. And we appreciate you guys and all of our guests today as we go back to myself and Mr. Michael Vincent. It has been an awesome show and it's been an awesome week here on Watch the Drug. As always, as always. Mike, I got some bad news for you, brother.

57:51I saw it, man. There's no road ahead, man. I looked at the road ahead, and it's gone. There's no road ahead. There's no road ahead because I will not be here, man. I got to go. My sister, she is graduating. It's her senior night down in Florida, so I got to go make that happen for her. But in the meantime, yeah, man, it's been a great week. Of course, we got nonstop content. Make sure you go to FreightWaves.com for more information. At 3, get your tickets. It's on the way. And, again, it's the best event in all of supply chain. You got so much to get into. You guys got the tickets. It's at the signal.

58:25You're going to see me. You're going to see so many other folks. Craig Fuller is going to be in the mix. You guys know it. All right. Tickets are on sale right now. Make sure you go get them ASAP. Now, not later. All right. So again, Future of Freight Festival, October 27th and the 28th. Thank you so much to our wonderful team. Thank you so much to truckstop.com. And thank you so much to y 'all for listening. Until next time, it's peace and love. We'll see you when we see you. All right. right on

59:29We'll be right back.