In short
UEFA agrees to boycott the 2026 World Cup if FIFA proceeds with a proposed “selloff”/spin of its commercial and media-rights arm, compared to the PGA Tour’s model. The episode also covers Meta’s earnings/AI strategy, Robinhood’s quarter and growth in event contracts, and consumer-company updates (Starbucks and Chipotle).
Guests/backgrounds
Randall Williams, Bloomberg global business of sports reporter (New York). David Kirkpatrick, founder of Techonomy; author of The Facebook Effect. Shiv Vermin, CFO of Robinhood. Red Brown, Bloomberg consumer reporter.
Key claims
UEFA’s boycott would remove major football “superpowers” (Spain, England, France, Croatia, Portugal) and could strip World Cup popularity. FIFA’s response depends on Gianni Infantino and deal backers (J.P. Morgan, Thrive Capital, Kushner). Meta missed earnings due partly to $2.4B legal contingencies; Zuckerberg’s AI plan is unclear, possibly monetizing AI via ads. Robinhood: record net deposits ($22B) and revenue ($1.3B); crypto down 38% YoY. Event contracts are growing beyond sports. Starbucks/Chipotle are executing turnaround playbooks via speed, tech, and menu/occasion changes.
Notable examples
UEFA’s “tribal” match culture vs South America; data-center capex ($130–$145B) at Meta; Meta charging for support (e.g., $50/month); Robinhood event contracts used for Fed-day interest-rate bets and weather/hurricane hedging; Starbucks drive-through and digital pickup; Chipotle protein cups and expanded menu occasions.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOUnderstanding Client-Adviser Disconnect
0:00 to 1:11
Learn about the gap between what advisors discuss and what clients need.
“So, like 100 % of investors think that protection is important, but only about 70 % of advisors are like talking to their clients about that.”
Understanding Client-Adviser Disconnect
1:15 to 1:30
Learn about the gap between what advisors discuss and what clients need.
“You're listening to the Bloomberg Intelligence Podcast.”
UEFA's Boycott of the World Cup
1:38 to 5:30
Discussion on UEFA's decision to boycott the World Cup in response to FIFA's actions.
“Let's go back to the big headline that we were just talking about.”
FIFA's Commercial Strategy and Controversies
5:30 to 6:49
Analyzing FIFA's proposal to sell stakes and its implications for football.
“More from Bloomberg Intelligence coming up after this.”
Meta's Financial Challenges and Strategies
6:57 to 7:54
Exploring Meta's financial performance, legal issues, and AI strategy.
“Let's talk about healthcare for a second.”
Meta's Financial Challenges and Strategies
7:59 to 14:00
Exploring Meta's financial performance, legal issues, and AI strategy.
“although its losses have been moderating, I guess is the way to put it.”
Ironic Addictiveness of AI Services
14:00 to 14:24
Discussing the irony of companies being sued for creating addictive services.
“I think it's highly ironic that they're being sued for making young people's lives worse because of the addictivity of their services.”
Ironic Addictiveness of AI Services
15:21 to 16:18
Discussing the irony of companies being sued for creating addictive services.
“Let's talk about healthcare for a second.”
Market Overview and Tech Stock Rebound
16:23 to 16:49
Analyzing recent market trends and tech stock performance.
Interview with Robinhood CFO
16:49 to 17:42
Shiv Vermin discusses Robinhood's earnings and product launches.
“You're listening to the Bloomberg Intelligence Podcast.”
Show all 20 chapters
Crypto Performance and Future Outlook
17:42 to 18:39
Exploring Robinhood's crypto sector and its challenges.
“It was our best quarter ever in terms of net deposits.”
Profile of a Typical Robinhood Investor
18:39 to 20:08
Describing the demographic and behavior of Robinhood's customer base.
“And so a couple of things that we announced this quarter, the Robinhood chain, fastest chain ever to hit 100 million transactions.”
Growth of Prediction Markets
20:08 to 22:01
Discussing the expansion and interest in prediction markets beyond sports.
“And as you do that, you start to see them consolidate more of their wealth.”
Impact of AI and Agentic Trading
22:01 to 23:00
Examining the role of AI in improving trading experiences for customers.
“How is AI, agentic trading, how is that impacting your business?”
Trump Accounts and Wealth Growth
23:00 to 23:50
Discussing the launch and success of Robinhood's Trump accounts for children.
“And I just want to circle back to that momentarily because you said that this is something you're focused on bringing in customer retention, of course.”
Trump Accounts and Wealth Growth
24:52 to 25:48
Discussing the launch and success of Robinhood's Trump accounts for children.
“Let's talk about healthcare for a second.”
Starbucks Earnings and Turnaround Strategy
25:52 to 26:55
Red Brown discusses Starbucks' recent earnings and strategic improvements.
“These days, it seems like AI agents are just about everywhere you turn, every field and every function.”
Consumer Behavior and Coffee Trends
26:55 to 28:03
Analyzing consumer behavior changes and the evolving Starbucks experience.
“the top line and profits are going to start growing is the idea off the back of it.”
Starbucks: Enhancing Customer Experience
28:03 to 29:44
Discover how Starbucks is improving customer interactions and experience.
“Like it equates to a better experience for everybody, but look, they're, they're investing kind of across the board, across all of their different channels, be it drive-through.”
Chipotle's Strategy: Following the Starbucks Model
29:44 to 32:41
Learn about Chipotle's efforts to upgrade systems and menu offerings.
“Let's go from coffee to burritos, Chipotle.”
Transcript
Automatic transcript. May contain errors.0:00So, like 100 % of investors think that protection is important, but only about 70 % of advisors are like talking to their clients about that.
0:07Scarlet Fu:Where do you think the disconnect is happening? There's this huge differences that exist in terms of what advisors think they're talking about to their clients, what clients are actually hearing. So there's a lot of noise about AI, but time's too tight for more promises. So let's talk about results. At IBM, we work with our employees to integrate technology right into the systems they need. Now, a global workforce of 300 ,000 can use AI to fill their HR questions, resolving 94 % of common questions. Not noise. Proof of how we can help companies get smarter by putting AI where it actually pays off, deep in the work that moves the business.
0:42Let's create smarter business. IBM.
0:45Scarlet Fu:Healthcare doesn't always work great. If you've ever waited on a refill or couldn't schedule an appointment, you get it. That's the kind of stuff Optum is changing. They're using data and technology to integrate patient care, pharmacy, and everything else. So healthcare is connected, not complicated. What's that look like? Cheaper prescriptions that are easier to get and care that looks at the whole person. How you need it. Optum is helping make healthcare work as one for everyone. Learn more at business.optum.com. Bloomberg Audio Studios. Podcasts. Radio. News. You're listening to the Bloomberg Intelligence Podcast.
1:27Scarlet Fu:Catch us live weekdays at 10 a.m. Eastern on Apple CarPlay and Android Auto with the Bloomberg Business App. Listen on demand wherever you get your podcasts or watch us live on YouTube. Let's go back to the big headline that we were just talking about. UEFA members, and this is, of course, a European body that governs football, has agreed to boycott the World Cup. There's a lot of conditions here. So I want to bring in Randall Williams. He is our global business of sports reporter here in New York. Randall, they had threatened to do this to boycott the World Cup. And this is if FIFA moves ahead with spinning off this commercial and media rights arm the way that the PGA Tour has done with its businesses.
2:07Scarlet Fu:Just walk us through how significant this is. It's huge. So you think about the members of UEFA. It is the world champion, Spain. It is one of the final four, two of the three of the final four. Now that I think about it, it is England. It is France. It is Croatia. It is Portugal where Cristiano Ronaldo plays. And so a lot of these superpowers in the global business of football and the global sport of football are saying you do this and we're out. That strips the World Cup of a lot of its popularity. And I do think that in the matches that I went to, they have a different culture than what we see in South America that is more tribal in nature.
2:42And so I think it's huge. It is a very, very big deal that UEFA is saying no, absolutely not. Now, the next question is, what is CONCACAF going to do? And CONCACAF is over North America, Central America and the Caribbean. But this is a huge deal. So how radical is it for FIFA to propose selling a stake in itself? It's huge. I mean, look, with the PGA Tour and Live Golf comparison, and the PGA Tour had to write some things and Live Golf was exploiting some of maybe the flaws previously in the PGA Tour. Now the PGA Tour is writing us wrong. A lot of the players are happy. There haven't been that many complaints on FIFA's side in terms of how this tournament went.
3:22There are European nations who weren't happy with it expanding to 48, but now they're talking about going to 64. What does that mean for those super-powered countries is that they play more smaller teams and the group stages get larger, which of course will grow the money, But is growing the money that way the way that it's supposed to happen? I'm not so sure. And that's what UEFA is looking at this and saying, if we're going to grow the business of soccer and the business of football, then we need to do it the right way. And this is not the right way.
3:49Scarlet Fu:So the feud is escalating. FIFA must have anticipated this. I mean, I can't imagine that they didn't think UEFA was going to blow up in fury over this. What are you looking for in terms of response from FIFA? How they navigate this? Well, I would say UEFA and FIFA's relationship has long been strained. They have always been going back and forth. And this was the last straw for UEFA. And so at this point, what I'm watching next is to see what Gianni Infantino does. Of course, J.P. Morgan, who is running this deal with Thrive Capital and Kushner, of course, they are the recipients of this. They are the ones who are giving money.
4:25And so this is on FIFA and Gianni to try to get this thing across the finish line. But if your superpowers, if England, France, Spain, Portugal, Croatia, and so many of them don't participate in the World Cup, is anybody going to watch? Is that money that you're spending that you could potentially be spending? If they say we don't want it, OK, like now what is you're going to do a World Cup with a lot smaller nations? I just don't think that that would be successful. Wow. Interesting. All right. This is what I call a developing story.
4:53Scarlet Fu:Yeah, a major developing story, especially considering, like you said, three out of the four countries that made it to the finals were part of UEFA. The thought is that this money would be spent to develop programs. But is this the right way to do it? How many conversations did JP Morgan and FIFA have with other suitors? Did they go to private equity? Did they have billionaires who were interested in this? I'm not so sure. It looks like Bloomberg reported a couple of days ago or maybe this morning that this was already agreed to or we were talking about it long before the World Cup begins. And that's a problem because for UEFA.
5:29Scarlet Fu:Stay with us. More from Bloomberg Intelligence coming up after this. Over 100 trillion dollars estimated to be transferred to generations in the next 25 years. It's both a risk and opportunity because we see that only about 18, 19 percent of high net worth investors plan on sticking with their advisor post-transfer. This has to be a tough statistic for some to hear. People who work so hard trying to grow their net assets, they want to protect that life work and they want to make sure that it is able to transfer in a seamless way.
6:31We'll see you next week. You'll find standout choices at every price point, so you can make a real impact while staying on budget. Plus, you'll get expert help, fast turnaround times, and their 360-degree guarantee. So you can be 4imprint certain your order will arrive on time and look exactly right. Whatever your goal, 4imprint makes it easy to find your perfect promo match. Explore the possibilities today at 4imprint.com. 4imprint. 4certain.
6:58Scarlet Fu:Let's talk about healthcare for a second. It doesn't always work the way people expect it to. If you've ever waited on a prescription refill or had a hard time getting the care you needed, you know the feeling. The system should just work better for everyone. That's exactly what the people at Optum are trying to do every day. They're a health care company linking patient care and pharmacy services and using data and technology to drive the whole system so care is connected, not complicated, for patients and providers. Things like making it easier to get care that looks at the whole person, from primary care doctors to mental health support and even in-home care, and then using technology to make sure they all work together.
7:37Scarlet Fu:Technology designed to help doctors spend less time on busy work and more time with their patients. And those prescriptions? Optum is working to bring costs down, save patients money, and make it easier to get refills. Little by little, Optum is helping make healthcare work as one for everyone. Head to business.optum.com to see how.
8:24although its losses have been moderating, I guess is the way to put it.
8:29Scarlet Fu:It's down less than it was before. Meta currently down 9 % right now. Investors not liking what they're hearing. So let's bring in David Kirkpatrick, founder of Techonomy, also wrote the book on the company formerly known as Facebook. His book was The Facebook Effect, the inside story of the company that is connecting the world. And David, you point out that meta disappointing investors not meeting financial expectations, even marginally, is a major change because Mark Zuckerberg has run this company to consistently and relentlessly top investor estimates. What do you think is going on there? Well, thanks so much for having me, Scarlett and Paul.
9:07Well, we are in an extremely precarious time for any of these tech giants with the scale of capital investment that they're throwing towards AI these days. And the precariousness of the moment is compounded in the case of Metta because, among other things, they're being sued right and left for many things, but especially for harming the mental health of teenagers. I mean, it was interesting that among the one analysis of these results yesterday was that if they hadn't set aside$2.4 billion for legal contingencies, they would have made their earnings number, which they missed. So that's a, you know,$2.4 billion for most companies would be a really serious problem that you're expecting to pay that kind of money out because of legal settlements.
10:01For a company with$60 billion in profits annually, that's not so huge. But it just goes to underscore the complexity of this company's position in society and business. So that they continue to say they're going to spend$130 to$145 billion on capital expenditures for data centers this year. So, wow. That's all I can say. Yeah, David, it was interesting last night for investors, the comparison, the compare and contrast of Microsoft with their results and the stock trading up dramatically today, 14, 15 percent, and yet Meta down about nine. What is Meta's AI strategy, do you think? Oh, that's a great question.
10:46And I think a lot of analysts on the call with Zuckerberg yesterday would have liked to have gotten an answer for that. I mean, for example, recently Bloomberg broke the news that they were considering renting out data center capacity to other companies like possibly Anthropic or OpenAI, which they haven't yet done. And he didn't say anything about it on the earnings call yesterday. If they did, that would be a good way of monetizing these extraordinary capital expenditures. So far, Zuckerberg keeps making funny noises about, hey, we probably have enough uses for this capacity ourselves. That wasn't a clear answer.
11:26They have begun charging money for a lot of things they never charged for before. So you can now pay$50 a month and get access to a human if you have a problem with your Instagram. If you don't pay$50 a month, good luck on that. But the answer is, I don't think they fully know because I think they're waiting to see how the whole industry settles out. But I do think that Zuckerberg published a very strident and optimistic op-ed in the Wall Street Journal this week talking about he believes personal superintelligence is going to be the transformative force in the world and people have to have individual access to that and big companies can't be gatekeepers into that sort of capability.
12:13So if you read between all these lines, I think their strategy is they want to more or less compete head to head with companies like OpenAI and Anthropic by using advertising to subsidize the offering of free AI services that they believe ultimately will go to individuals all over the world to enhance their lives. That's a long-term statement, but I think that would be a summary of how Zuckerberg thinks about it.
12:42Scarlet Fu:And does Zuckerberg and Meta have the track record for that? I mean, it does selling ads very well, but does it do other things just as well? No. In fact, it has never done anything well aside from sell ads. It's never had a growing business of any size that really wasn't ad-based. I mean, they had 60 and a half billion in revenue and 59.3 billion of that was advertising this quarter. So, but ads can be used to pay for a lot of things. And I think that's what I was trying to say before. That, you know, we've seen OpenAI, for example, talk about how we're going to try to become an ad company. They can do that and they're already doing it a tiny bit.
13:25But really, that's a really hard transition for a company like that to make. It is the easiest thing. Zuckerberg and Meta are, in some ways, the world's best advertising-based company. And as they grow in other areas, if they can continue to use that for competence, it could be a tremendous asset in expanding out in the AI arena. Right now, they're just using AI to make the ads more seductive and their services more addictive. and I mentioned when I sent you a note earlier, I think it's highly ironic that they're being sued for making young people's lives worse because of the addictivity of their services.
14:09And yet what they're spending all their AI money on right now is making their services, in effect, more addictive. So they're paying all this money to make their services do more of what they're being sued for in some weirdly ironic way.
14:24Scarlet Fu:Stay with us. More from Bloomberg Intelligence coming up after this. Whether you're planning a big tech event, launching a new campaign, or just stocking up on team gear, finding the right promotional products makes all the difference. 4imprint offers thousands of options, from on-trend apparel and premium drinkware to tech, totes, and giveaways, so you can find the right fit for any audience, purpose, or budget. You can customize it all, your logo, your message, your look, and many items come with no setup charge to help you save. And if you're really watching the bottom line, you'll find standout choices at every price point so you can make a real impact while staying on budget.
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15:22Scarlet Fu:Let's talk about healthcare for a second. It doesn't always work the way people expect it to. If you've ever waited on a prescription refill or had a hard time getting the care you needed, you know the feeling. The system should just work better for everyone. That's exactly what the people at Optum are trying to do every day. They're a healthcare company linking patient care and pharmacy services and using data and technology to drive the whole system so care is connected, not complicated, for patients and providers. Things like making it easier to get care that looks at the whole person, from primary care doctors to mental health support and even in-home care, and then using technology to make sure they all work together.
16:01Scarlet Fu:Technology designed to help doctors spend less time on busy work and more time with their patients. And those prescriptions? Optum is working to bring costs down, save patients money, and make it easier to get refills. Little by little, Optum is helping make healthcare work as one for everyone. Head to business.optum.com to see how.
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16:55Scarlet Fu:You're listening to the Bloomberg Intelligence Podcast. Catch us live weekdays at 10 a.m. Eastern on Apple CarPlay and Android Auto with the Bloomberg Business App. Listen on demand wherever you get your podcasts or watch us live on YouTube. All right, let's switch gears, get back to the market here. Again, the S &P is up 60 points, the NASDAQ up 490 points, 2%, and the NASDAQ 100 is up 2.6%, so a little bit of a rebound for the tech names. More on the earnings fronts. Robinhood, the digital wealth management firm, reported some numbers that beat estimates. Stock trading down a little bit today.
17:29Not to worry, we have the chief financial officer of Robinhood in our studios, Shiv Vermin, CFO of Robinhood. Shiv, talk to us about your quarter that you guys reported. What was the message to the street these days about Robinhood? Yeah, thanks for having me. So first, record quarter. It was our best quarter ever in terms of net deposits. Customers trust us with$22 billion of their hard-earned assets. Really incredible to see. Second, it flowed the financial profile. Record revenue,$1.3 billion, up 32 % year over year. So not just on the asset side, but also the revenue. And third, we are launching a ton of new products.
18:04We just hit 13 businesses with$100 million of ARR. We added two new ones this year, our web product called Robinhood Legend and the credit card. So across the board, really great engagement from customers and translating the financial profile.
18:15Scarlet Fu:One of your existing businesses, crypto, is not doing as well. And it's partly because of the price action that we've seen in Bitcoin and the other digital coins overall. The crypto revenues beat, but they were down about 38 percent year over year and weaker volumes may be an issue going forward. What turns that around? Yeah, so it's a great question. First, we are long term bullish on crypto. We believe in the asset class. We believe it's here to stay. What are we focusing on? The infrastructure layer. And so a couple of things that we announced this quarter, the Robinhood chain, fastest chain ever to hit 100 million transactions.
18:48We also launched the Robinhood earned product. You can lend your crypto out on stablecoin and get 7%. So the asset class and the coins, it's great for customers. You want to provide access. It'll ebb and flow. I've been there eight years. I've seen probably four different crypto winters. But if you invest in the technology and you invest in the infrastructure, we believe that's here to stay. And the Robinhood chain was a great example of that. Shiv, what's a typical or who is a typical Robinhood investor? Maybe how has that changed? Yeah, great question. So who is our meeting customer today? Okay.
19:15They tend to be 35 years old. They tend to be married, tend to be educated, extra discretionary income relative to the U.S., widely distributed across the U.S., not just a coastal product, one or two kids or a cat or dog. That is our prototypical customer. What they're doing is as they're getting wealthier, they're using Robinhood for more and more of their products. So we announced Robinhood banking last year, just at 3 billion deposits, growing really, really nicely. Our customers also say to us, hey, I banked with Robinhood, even before we were banked. That's how they thought about it. And so as they're getting wealthier, they want the same products that everybody wants.
19:49Retirement assets, those are now above 35 billion. They want ETFs. We just launched custodial accounts. I have a young daughter. She has an account on Robinhood. Trump accounts. We're now supporting all the children. And so when I joined eight years ago, the average age was around 27 or 28. we are growing with our customers. They're getting more wealthy. They're asking for more products. And so we always start with what do our customers want? And then we build it for them. And as you do that, you start to see them consolidate more of their wealth.
20:14Scarlet Fu:Okay. So that median customer you were just describing, what is their interest level towards prediction markets? And, you know, when I ask about this, I'm curious beyond sports, the world cup, you know, what is their interest in trading futures contracts or these event contracts on, I don't know, GDP, the fed inflation, something other than sports? Yeah, so we just announced yesterday that we now have 2 million customers of use event contracts. Smaller relative to our 28 million customer base, but that was a million and a half customers just a few weeks ago, so growing really nicely. We are seeing customers use it for a wide variety of things.
20:46So you mentioned economics. Yesterday was Fed Day. You tend to see a lot of contracts around interest rates. When there's a cultural moment, so whether it was the World Cup, Taylor Swift's wedding, things of those natures, you tend to do it there. Elections are really popular, So we're starting to see a lot, not just for the midterms, but also the primaries. We think we are at the beginning of a prediction market super cycle, that this could actually be bigger than the equities market. The fun part is use cases are coming up out of the woodwork. So an example I've shared before is last winter, we saw a lot of customers trading weather contracts.
21:15We were trying to figure out what they were doing. They were hedging their flights. They were waiting for delays, and they thought to be another way. We also saw that in a certain state, they were using it during hurricane season. They were supplementing their home insurance. Now, customers won't explicitly saying I'm buying insurance, but that they were starting to use. So there are so many different use cases. There's no doubt sports has found product market fit. But if you look overseas, actually the majority of contracts are non-sports. And it tends to be cultural moments, lifestyle, things of that nature.
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21:41What we're really excited for, how do we make our brokerage product better? Say, for example, you have a view on Apple. You can buy the equity, you can buy a derivative, or in time, you should be able to buy an event contract. Will Apple beat earnings? How many iPhones will they ship? That's where we think it's going. And so again, sports is a great use case, but there are a lot of other areas that we're starting to see. How is AI, agentic trading, how is that impacting your business? So we're at the forefront. We believe in AI. And so our agentic products, we just announced it about 100 ,000 customers.
22:11It's really early. This first wave was for customers who are AI native. So you have to plug into your MCP and you have to do your own LLM, such as Codex or Cloud Code. Even with that, we still have 100 ,000 customers who sign up. Where we're going is we're going to make it more native in the app. What does an agent actually do? All it does is it abstracts away a pain point. Let's say you're a customer and you have a view. I want to buy energy stocks. OK, can you help me do research on that? Great. Here's a list of things you could do. Now, can you help me actually execute the trade? That's the next step.
22:40And so we're not building agents just for the sake of agents. It's how do you solve customer pain points. So we started with the really techno native. Now we're going to make it native in the app. And then going forward, we have some really fun things that we're cooking. I don't want to front run the product side, but we think across all of our products, not just brokerage, payments, banking, credit card, etc. There's a lot of things you could do.
22:59Scarlet Fu:I'm glad that you mentioned the Trump accounts. And I just want to circle back to that momentarily because you said that this is something you're focused on bringing in customer retention, of course. And let's see this as a driver of future growth. What's the timeline for a meaningful contribution from the Trump accounts rollout? Yeah, so it just started in early July and the uptick has been phenomenal. So some numbers we shared yesterday, over 7 million children have already signed up. And about one and a half billion of contributions have already been made. So in the first three to four weeks of being live, that is phenomenal.
23:28We are getting imbalance on so many different use cases. So employers, for example. Robinhood said we will match any of our employees. Many other employers have come out and said that. So we're building that. Donors, Michael Dell and Susan Dell have said they're going to make a big donation. So we're building that. We think this will be one of the most powerful ways to help children grow their wealth. The U.S. stock market, as you guys well know, is the greatest creator of human wealth in history. getting customers to start early is so impactful.
24:19Your logo, your message, your look, and many items come with no setup charge to help you save. And if you're really watching the bottom line, you'll find standout choices at every price point so you can make a real impact while staying on budget. Plus, you'll get expert help, fast turnaround times, and their 360-degree guarantee. So you can be 4imprint certain your order will arrive on time and look exactly right. Whatever your goal, 4imprint makes it easy to find your perfect promo match. Explore the possibilities today at 4imprint.com. 4imprint. 4certain.
24:52Scarlet Fu:Let's talk about healthcare for a second. It doesn't always work the way people expect it to. If you've ever waited on a prescription refill or had a hard time getting the care you needed, you know the feeling. The system should just work better for everyone. That's exactly what the people at Optum are trying to do every day. They're a healthcare company linking patient care and pharmacy services and using data and technology to drive the whole system. so care is connected, not complicated, for patients and providers. Things like making it easier to get care that looks at the whole person, from primary care doctors to mental health support and even in-home care, and then using technology to make sure they all work together.
25:31Scarlet Fu:Technology designed to help doctors spend less time on busy work and more time with their patients. And those prescriptions? Optum is working to bring costs down, save patients money, and make it easier to get refills. Little by little, Optum is helping make healthcare work as one for everyone. Head to business.optum.com to see how. These days, it seems like AI agents are just about everywhere you turn, every field and every function. But without identity, you can't trust they'll serve your business instead of jeopardizing it. Fortunately, Okta helps you get identity right by securing your AI agent's identities, giving you a single layer of control, a single standard of trust.
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26:24Scarlet Fu:You're listening to the Bloomberg Intelligence Podcast. Catch us live weekdays at 10 a.m. Eastern on Apple CarPlay and Android Auto with the Bloomberg Business App. Listen on demand wherever you get your podcasts or watch us live on YouTube. Red Brown joins us here, consumer reporter for Bloomberg News. He covers all these consumer companies. Talk to us about Starbucks, Red. What did you see? What did you hear with their earnings? Yeah, I think Starbucks is a story of just sort of continuing on this turnaround plan. It seems to be really gaining some momentum now. We've seen a couple of quarters now of them outperforming on the top line and profits are going to start growing is the idea off the back of it.
27:04So there was a lot of skepticism, I think, around this turnaround plan. It's just, you know, moving this behemoth that is Starbucks, but some of the changes that they're making, which is kind of really focusing in on kind of, you know, making their product more valuable for customers, especially when they're feeling this pinch does seem to be resonating. So yeah, it seems like it's kind of full steam ahead for Brian Nickel and Starbucks at the moment. It's interesting because I'll see, you know, when I come up to my Starbucks, the drive-through line is crazy long, you know, and people, they gotta be waiting in that thing for like, I don't know, 10, 15 minutes, I walk into the store, there's only like a handful of people in there.
27:38It's crazy how the experience has changed since, you know, the last 20, 25 years with this company. Yeah, absolutely. And I think that's kind of part of what they are kind of navigating is like the different ways that people consume coffee, you know, like Starbucks needs to be able to do it across all of the different platforms. And I think that's also where they've made a lot of investments. I think we just heard Brian, uh, nickel talking about how, you know, even into shaving seconds off, you know, they do sell, you know, probably millions and millions of transactions a day. Like it equates to a better experience for everybody, but look, they're, they're investing kind of across the board, across all of their different channels, be it drive-through.
28:11So they're definitely trying to make some technology improvements there. You heard him talk about, about the staffing and stores, things like that. That also kind of improves the experience. Then also they're digital. They're trying to kind of find ways that the digital experience is still quite seamless for people as well. So they're not waiting for those drinks because those people are obviously in a rush, just like the drive-through line. Yeah. And I would say, again, just about my experience at my local Starbucks, 95 % of the in-store orders are pickup. Yeah. Digital. I'm the lone dude who goes up to the cashier and actually orders it directly from the barista.
28:44And they're kind of like a little shocked when they look up and there's actually a person standing there. An old dude, yes, but with gray hair. But that's just the way it is. And I think it's gotten so much better, I think, over time. Yeah. I mean, they have to be able to do it all, right? Like they, they, it has changed a lot, obviously, and there've been probably like a big part of that change. You know, I think like Starbucks has done a lot in the past to like kind of train consumers. Like this is how you consume coffee to some extent. Um, but they're, they're making the investments where it matters right now to make sure that no matter how you come in, if you are wanting to have a chat with the barista, you know, they've done this whole green apron program and training those people to even be more kind of welcoming and smiling the, the cups on the names on the cups, things like that.
29:26Like, you know, again, it's like all these sort of like marginal things. It's sort of, um, whatever the opposite of a death by a thousand cuts is right. Success by a thousand cuts. That's kind of this approach for, for something like this size. It kind of requires that sort of intention, um, to, to be looking at every aspect of the business and making sure that it's just, it's, it's what the customers need. Let's go from coffee to burritos, Chipotle. Um, they also raise their guidance here. I'm a big fan of the Chipotle on third Avenue. Me too. Um, what's going on at Chipotle? Chipotle is kind of a similar story in a lot of ways, which is interesting because like obviously Brian nickel had so much success there, but they're kind of instituting a lot of similar, they're kind of following the playbook of Starbucks to some extent.
30:05You know, they're trying to get their stores faster with a lot of these upgrades. It's more back of the house with, with Chipotle. They're making sure that their kitchens are kind of upgraded and able to make sure that if you come in and you want the, whatever the LTO is of the moment it's there. Um, but they're also doing things similar to Starbucks, which is expanding the menu and, and trying to get people coming in. in different parts of the day, but doing it in a way that is going to, you know, still fit with how people are feeling their budgets kind of shrinking at the moment. So one of the things that started, excuse me, Chipotle is having a lot of success with is these, these protein cups.
30:38It's just a cup of chicken or steak or what have you. But it's helping them do two things. First of all, it's helping people just come in at different parts of the day. They're, they're saying that, you know, during the call, they kind of made this point that it's not, it's not sacrificing your usual lunch. It's maybe now you're coming in at two o 'clock when you kind of need a little extra boost, similar things at Starbucks, trying to push some of these lighter drinks, um, to try to expand the occasions, but also for Chipotle, they say it's, it's actually driving people to like add more to their meals.
31:03So, you know, maybe I'll get the extra scoop of chicken as well. I'm trying to hit my protein goals. So some of those things, right? Like those, those things are, are important to people right now. And, um, yeah, so Chipotle kind of following the sort of Starbucks, the Starbucks playbook here.
31:17Scarlet Fu:This is the Bloomberg Intelligence Podcast, available on Apple, Spotify, and anywhere else you get your podcasts. Listen live each weekday, 10 a.m. to noon Eastern on Bloomberg.com, the iHeartRadio app, TuneIn, and the Bloomberg Business app. You can also watch us live every weekday on YouTube and always on the Bloomberg Terminal.
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Bloomberg Intelligence hosted by Paul Sweeney and Scarlet Fu
-Randall Williams, Bloomberg Business of Sports Reporter, discusses UEFA’s 55 member nations resolving to boycott FIFA tournaments if President Gianni Infantino proceeds with plans to sell World Cup stakes to private investors. UEFA said in a statement that “The World Cup cannot be treated as an investment product,” and that no UEFA national teams will participate in any FIFA competition for so long as these proposals remain alive.
- David Kirkpatrick, Founder of Techonomy, recaps tech earnings. Meta Platforms Inc. gave a disappointing quarterly revenue forecast, stepping up pressure on Chief Executive Officer Mark Zuckerberg to allay investor concerns that the company isn’t swiftly benefiting from its massive outlay on artificial intelligence. Separately, Microsoft shares soared after the company reported the fastest cloud growth in four years, with Azure cloud revenue rising 43% during the fiscal fourth quarter.
-Shiv Verma, Robinhood Chief Financial Officer, discusses Robinhood earnings. Robinhood's July trading activity tracking near 2Q's record average supports early 3Q durability of elevated retail engagement across equities, options and prediction markets.
-Redd Brown, Bloomberg Consumer Reporter, discusses earnings from Starbucks and Chipotle. Starbucks and Chipotle Mexican Grill raised their guidance after stronger-than-expected quarters, with sales bolstered by new menu items and revamped loyalty programs.
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